One Mercedes Drive Montvale, NJ 07645
(201)573-0600
Reviews For Mercedes Benz Corporate Office
Rhonda Mahan  | 5/8/12 |
| Went to Mercedes dealership in Melbourne Florida. It could not have been a better experience. They all work together as a team including the owner. It was a very relaxed transaction in a new car purchase and Im the first to say I'm a hard sell. Thank you Shay Rowe for having such a great staff. | |
Tonica N. Wells  | 5/9/12 |
| When I came to purchase my car a brand new E500 4Matic in 2005 my daughter and I both were there to purchase a brand new Mercedes . I put 25,000.00 down and my daughter was going to put 10,000.00 we tried to get a discount for Two cars they wouldn't budge to give us a deal. I also notice that when other buyers were purchasing a car the photograph them with the car and they also gave them gifts . I recieved nothing .i felt like I had been treated differently because of my color. The first year I drive my car to myrtle Beach something went on the car and It had to be serviced out There which I was given a loaner car. I had nothing but hell with my Benz and so did my sister who purchase a S500 the following year she sued and won her case.the tires also went in the first year. Recently I took my car to be service on April 3,2012 because the dash board lights kept coming on. and was charged 3,000.00 .my sister inlaw past so I had to drive to NC. I had to return the car 2 days later for the same problem I was given a loaner car but I could not use it to go to NC because my plan was not to turn back around after a long drive. So I had to ride with someone else . On April 8 th I got a called from Rich /Tony they told me that it will cost 500.00 for repairs because they found the problem and they would pay half of the cost which was 250.00 . I said its not fair that I have to pay anything when the car is doing the same thing when I brought it there in the first place.I then was told it was something else. The car had been diagnosed in the beginning and the problem was suppose to be fixed when they charged me 3,000.00. I never had a repair done on anything and not given a price before hand of cost . When I ask for the cost of service I was told it would not be 3,000.0" and that I was getting a 20% discount when I went to pick up my car it was 3,000.00 we were lied to .and mistreated . My daughter and I were looking to purchasing new cars this summer .one thing I know for sure It won't be purchased in Paramus NJ. By the way my daughter brought her car from Ray Catena they treat her with respect and the gifts she got when she purchased her car unbelievable everyone was treated the same. My car this time will probably be BMW seem to meet more of the customers needs instead of there wallets for a lemon car that's boosted up to be the best,and it's not. My Jhetta never gave me a problem .mercedes lost its touch , it's class and it's workmanship .America lost its great mechanics .everyone is getting paid and satisfied except for the customers there going deeper into There pockets for crappy work. | |
| Tonica N . Wells | 5/9/12 |
| Was told that if the lights come back on after spending 3,000.00 for repairs that they will not service my car because they did not like the message that I left . Which I said I was not going to pay for service to my vehicle that I just paid for 3 days ago for the same problem. All I was being told is that they need Thete loaner car back, and I told them I need my car back fixed and I will never bring my car to Prestiage again. So my guess is when I pick up the car they probably will make sure that I have problems with it. Horrible treatment to me as a loyal customer . they. Order pieces for your car that they don't use on your car and theechanic probably do side jobs and sells them to other ppl to make extra money. Just liked tires the air kept coming out , they claimed that a nail was in the tire, I don't believe it because my husband had tires rotated and my car was parked a month because I have two cars . They came out with this big nail it was a joke and that was the reason air was leaking from a brand new car tire . Where are the real mechanic ???? Machines are taking over and workers have become lazy and not really knowledgable about cars . back in the day There were no diagnostic machines it was all knowledge knowing what your doing ,not taking guesses at customers expenses and time.Very disappointed Paramus Mercedes dealership | |
| Harrison Lang | 5/11/12 |
| I brought the Mrecedes Benz for my wife in 2005 this car has so many problems. every year I bring it in for inspection and it always something worry with it. You would think because it a benz it will be ok but thats not the case. Mercedes is junk I have wasted my money on this car. Two years later I brought a Toyota lexus the best car ever and the Benz has only 45000 miles and in service every year. We I wish there was a class action law suit on the defect benz because Mercedes is not what they say it is. | |
| Dr Magda Botez | 5/3/12 |
| I bought on Sunday ,the 29 April,in Oxnard ,California ,a Smart car,the top of the line, Smart is manufactured and owned by Mercedes. The car is a joke,on the freeway I almost lost my life because of this so called car. I want my money back now! Dr Magda Botez ,Ojai,California | |
| karen bush | 4/9/12 |
| Hi I just want you to know i puchased a 2008 ml350 with 18955 miles on 6/27/2011, from Mercedes Benz of Freehold N.J. The car had pulling issues on the road when driving. Also the tire pressure light was comming on constantly. Upon checking tire pressures i found the p/s rear tire was low. I adjusted the tire pressure as per the service manual to proper pressures. Light came on again. I brought the car to Mercedes Benz to have car checked. I reported the problem to them. They rotated the tires and gave me a oil change as a D service,on Febuary 29 for believe it or not $600.00. 1 month later light was on again and guess which tire was the problem? Thats right the p/s front. Upon the dealer checking the car again they told me i had a nail in the tire and needed an alignment for $425.00. This is a pre certified vehicle? There is no way the alignment should have, to be done at 35222 unless at pre certification it was not checked along with tire tread depth. Very upset to own a Mercedes Benz and the quality control is poor at best. The dealar also stated at 3/32th of an inch the tire was not covered. But if they would have checked the tires at schedual D they would have realized the car needed an alignment then. And may be the tire wouldnt have been 3/32th of an inch, and would have been warrantable. I am pissed!!! | |
| mercedes sucks | 4/11/12 |
| I bought the 2012 c250 coupe Iv had it for 6 months and the fuel pump has to be replaced already... I called corprate office and adv them of the situation and they are no help!!! This is my 2nd and last mercedes purchas... my 2010 GLK had issues with the brakes and the A/C I bought both brand new with 5 miles on them and this is happening... im really thinking about getting a Attorney to see if there is any kind of law suit that can be filed agains them for theses issues..... I guess im going to try BMW next....You would think with the the company being so prestigious ( SO THEY SAY ) they would try to have better customer service well was I SO WRONG!!! | |
| Surprised. | 4/4/12 |
| I have a an E350 and the car and service is just what I expected. I have had the car for only about 8 months and I am seeing problems already. The biggest concern that I have are the oil leaks. I have taken the car to the dealer for it to be fixed. After paying and driving back home...I noticied that the oil leak has not stopped. I lifted up the hood only to find greasy hand marks all over the engine. None of their mess was cleaned up. I am not sure what they did under the hood, but they sure as hell did not fix the oil leak. I am just surprised that this is the type of service you get. This is not what I expected from a Mercedes Benz dealership. I am just not impressed anymore. | |
| Dissatisfied | 3/9/12 |
| I have a Mercedes ML320 and I live in the United States Virgin Islands. When I bought the vehicle it had only one key. Now I'm getting a "start error" at the dash and sometimes when the car does start it immediately shuts off, after the second attempt it doesn't even turn over.The previous owner said that he was told that the crank position sensor needed to be replaced, which I got it done. However, that did not solve my problem the start error came back& this time it took almost one week before the car started. Well the technician told me that the computer is not reading the key therefore I need a new key! Well this is the screwed up part we do not have ANY MERCEDES DEALER IN THE VIRGIN ISLANDS!! We are practically being refused the right to obtain a key to a vehicle that's legally& righteously ours! I know someone who currently can not drive their vehicle for almost a year now because they can't get Mercedes to send them a key! Well I refuse to sit there& allow this injustice to keep taking place! They knew they were going to put this new law if effect well they should have made exceptions for those of us over sees or don't allow anymore Benz to be sold out of the US! If I have to get together with all Benz owners in the Virgin Islands I will! I already have the support of 5othet individuals who also are in need of keys!!!!They need to realize that their are always exception to the rules especially in special cases like ours! We are being told that we need to either ship our vehicle to Puerto Rico or to Miami in order to get a key so my question is, okay who will cover the cost?! It's not our fault that the so called reliable brand& so called quality vehicle were built with these common flaws or defects that we now have to suffer with! I see this as a manufacturing problem therefore, we need to be able to rectify these issues in a less stressful and fair manner& if I do not get a resolution we will be moving forward with a class action, if u all know where I'm coming from! | |
| Jim Cowper | 2/28/12 |
| Purchased a 2005 S class from Mercedes Benz of COLUMBUS OH. The car was listed on the MBUSA site. spoke w a rookie salesperson, asked for a mechanic review of the car, tires, suspension, transmission. The car was run through service. " minor transmission services and a report on tread depth on tires, nothing else listed as concerns. I drove to Ohio from Mi, did a visual and 15minute test drive, reviewed the PRINTED mechanic report, agreed to buy the car, I signed the as is documents, based on the mechanic report. the next day (Saturday) the car was in a certified mechanic shop (Belle Tire) for 4 new tires, controls arms and 4 wheel alignment. I paid over $3000 in repairs, I also bought the car with $.3000 on my AMEX card, I requested AMEX reverse the $3000',they did until the dealer complained, AMEX reversed it to the dealer favor, I am in review with AMEX now. NEVER has the dealer offered to negotiate the costs, or offer any good faith effort to satisfy a Mercedes Customer. BUYER beware, MB COLUMBUS OHIO dealer is no different than the used car guy on the corner | |
| NEVER AGAIN | 2/22/12 |
| I took my GL 450 to the Manhattan dealer for a left side suspension, and they unfortunately had an accident with my vehicle. I go to the dealer to check the damages and they STEAL my work bag out of the loaner car, and I was only there for about 15 minutes. Ok so they fix the truck, and I go to pick it up and they have the nerve to want me to pay, HA HA HA no way, they should have paid me for all the inconvenience they put me through. So I pay for shouldn't mistake, and for someone stealing from me? (Again no way) So we solve the problem with the payment and my bag. SO I get in the truck ready to leave and realize they, once again they STOLE (2) of my all weather MB mats out of the truck, and had the nerve to tried and replace them with cheaper mats.( ok problem solve) So upon me checking the entire vehicle, I noticed the back of my truck was a little lower then the front. Oh they tell me its off a couple of meters and it shouldn't be a problem for a couple of years. ARE THESE PEOPLE CRAZY OR THEY THINK IM THAT STUPID? I did not bring the truck in there like that, so again, I had to leave my truck. Oh the kicker was they did not have a loaner car to give me can you believe it, they wanted me to call someone to pick me up. Again the nerve of them, AFTER ALL THE INCONVENIENCE. However they found one. With all this being said I lost money for the week of me driving this small vehicle. Im will never recommend this dealership to buy or for service. I give this a ZERO rating, however they don't offer that so I was force to give it a one star. I will also be sending my complaint to BBB. | |
| Erich Gonce | 2/11/12 |
| Monday morning I will awake at 4:00 am and take my 2009 C-63 to Mercedes of Knoxville for the same reason I have taken it before, a check engine light. It will show left bank lean at idle and mid range. This will be my fifth trip. It needs a mass air meter sensor. I have been advised that something has to show the sensor bad before it will be replaced. Just what in the hell are they doing while they have the car. They are pulling the code and sending me on my way just to have it come back on in an hour. This past Tuesday I drove up again and was told the light would come back on at some point just as I left to go home. They where correct. Did they check the O2 exhaust sensors, no. Did they check the mass air sensor by itself, no. Funny thing is that they ordered a mass air sensor for the car but never installed it. They could have trouble shot the situation by changing it anyway. It appears I'm dealing with a bunch of people with their heads stuck up there anus's. I had always thought Mercedes was a quality built car. | |
| luis galvis | 1/8/12 |
| i bout my wife an 09 E350 FROM MERCEDES BENZ OF CUTLERBAY IN MIAMI FLA.3 MONTHS A GO.I HAD TO TAKE IT BACK THE VERY NEXT DAY BECOUSE IT HAD PROBLEMS.WAS PULLING TO THE RIGHT VIBRATED VERY BAD SAT IN THE DEALER FOR 3 DAYS GOT IT BACK DROVE HOME THE SAME PROBLEM WENT BACK TO DEALER.THEY RECHECKED CAR TOLD ME IT HAD BENT RIMS.I TOLD THEM IF THIS IS SUPOSE TO BE MERCEDES BEN CERTIFIED HOW CAN THIS HAPPEN.CAR STAYED IN DEALER 8DAYS WHILE THEY FIX THE RIMS.I ONLY PUT 1900 MILES ON CAR HAD PROBLEM WITH A/C AND CAR STILL PULLS TO THE RIGHT AND NOW HAS A KNOCKING NOISE IN ENGINE.THEY REPAIR THE ENGINE AND DAMEGED THE MOTOR NOW THEY WANT TO BUY ME OUT OF THE CAR AND PUT ME IN AN OTHER CAR BUT THEY HIT ME WITH A NEGITIVE OF 6343 DOLLARS ON MY CAR THATS NO RIGHT WHY SHOULD I LOSE $6343 DOLLARS ON A CAR THEY SOLD ME THAT WAS NO GOOD!PLEASE CONTACT AT lulunissan@mail.com this just happen 5 days a go and i still went and bought 2 more cars from that dealer.but i am going to take legal action on that im not going to lose so much money.cell 786 759 7208 | |
| Parker | 1/7/12 |
| Aristocrat Motors of Merriam, Kansas sold a pre-owned car and stated that it had been a 1 owner vehicle, ALL service performed at Aristocrat. Aristocrat said the car had been a Mercedes Benz Certified car as well prior our purchase. Well how can a car be CERTIFIED when the car had been stolen, damaged, Aristocrat repaired the car, they disabled the infra keys and sold the car with only 1 key. After reading the requirements for a Mercedes Benz to meet the CERTIFICATION standards (the damage/stolen act occured prior to the certification according to the detailed history report we received by accident from the service department) if the car has had prior damage, body part replacement(s), must have two keys. But did they disclose any of this? Of course not. | |
Khushi Nichani  | 12/22/11 |
| I own C-320 and I have maintained as per guidelines. It has given me good service but both door handles have come out. If I ask dealer to repair it, it will cost me Arm and Leg. I am therefore trying to manage it but it is very Frustrating. It is MB poor quality and should not happen to an expensive car like C-320. wHENEVER ANY GUESTS COME IN MY CAR THEIR FIRST REMARK IS THAT WHAT A POOR QUALITY MB IS MAKING CARS. i AM TOTALLY DISAPPOINTED. If only one handle was damaged, I would say that perhaps I handled roughly but both handles ( Driver & Passenger side) coming out tells me that is is poor material and workmanship. | |
| dissapointed | 12/14/11 |
| My Wife took her 2007 C230 to Mercedes orange park jacksonville fla had her fluid maintenace preformed, everything was change EXCEPT the transmission fluid and now she need a transmission. the tech and the represenative notice it was getting close to have the transmission fluid changed, but decided not to change it at that time. all this has been documented in my wife's file, and is in writing also I have tried twice to call the service manager with no response Mercedes is to be the top of the line in the auto industries, I'm very DISSAPOINTED | |
| betty mcintosh | 11/30/11 |
| My air shocks have failed me 3 times on the 2003 sel series the company knows that it is a factory defect and should have been a recall on those cars. I tried to call the local dealer they never answer their phones and they are always out to lunch or gone for extended days. I have left many messages and they never call back I cant even get a call through to the corporate office. Good Luck this will be the last mercedes i will ever buy. SO goes for family Legacy I will break it, | |
| Angie of Riverside | 11/28/11 |
| Don't ever go to Walters Dealer in Riverside,Ca. for a sevice. I got a brand new GLK350 for my birthday last year. But I still love my ML. I've had my ML forever. I did my own maintenance on it in and out and under the hood.I never had to bring my ML to the dealer for any minor repairs because last time they charge me $800 to get my brakes done when my ML was still fairly new in 03.Mercedes are known to last long thats probably why the service and maintenace are costly.I brought my ML to the dealer due for a RECALL! one of the recall is for the power steering. My ML had been licking fluid for the past 5 or 6 years, and i would fill it four times a month.in order to do so i have to open my hood to fill it.before i brought my car to the dealer ,I had to make sure there was a fluid in it .when I open the hood it will lift with no resistance and it would stay up in an open position.the next day after bringing my car from the dealer,i tried to open the hood and it was hard to open,it almost felt like it was stuck until I forced it to open and when i finally opened it then the hood slammed shut.I never had a problem with the hood staying up until i had brought it to the dealer for a RECALL. Bringing my car to the dealer supposed to fix the problem to keep the car in a long term condition.But bringing it to this dealer gave me another reason to bring it back.is this how they make there service department running, unless ofcourse your car is still under warranty. | |
| Eve Boehm | 11/10/11 |
| I wish there were a 0 star rating. My daughter took her Smart car in for damage to her car's front bumper ( no visible damage) and mercedes quoted her $5000 to fix it. This made us a tad curious, because there was literally no damage visible and the quote seemed just a little high being that the car was worth less than half that much. Talking to people whose jaws were dropping to the floor after hearing the quote we decided to immediately remove the car from their greedy little hands. To do that they charged us $400. ???? For a quote, and refused to release the car unless we paid them the money. After reviewing the bill the service manager decided $325 would do. So we took the car and the list of things Merecedes were going to fix or replace to another dealership. They told us many of the things on the list were perfectly fine and the total ended up under $1500. I know of someone else who took their car to this same dealership for servicing and was told he needed a new fan belt. This also struck this fellow as being strange as his car had no where near the mileage to need a new fanbelt. He took it to another shop and was told the fan belt was just fine. I think someone needs to investigate this dealership as something is not right here. | |
| Karen | 10/31/11 |
| Fort Lauderdale Mercedes has problems with quality of service. I have had to bring my car back a few times for the same issues. Grateful for courtesy car but today I am waiting an additional 30 minutes due to their cars need to be gassed up. I used to be constantly asked which dealership I purchased my car in as that reflected no options for courtesy car. It is a known fact that South Florida Mercedes dealerships have earned a reputation for bad service. Buyers beware. | |
| Ammar | 10/28/11 |
| my msg is for mercedes engineers. i have a bright idea concerning a new method to generate clean enegry for cars, without using fuel, or solar power ... i've searched the whole internet, and made sure that my idea hasn't been used or thought of yet, i have a small powerpoint presentation of my idea, and i'm thinking to contact many car companies, to sell it, i'm sure it's a bright though simple idea to generate power for cars. i'm calling it "SGEV" stands for Self Generating Energy Vehicle ... if your interested please contact me on my email. Dr_ammarblich@hotmail.com Have a nice day. | |
| Anna Collemi | 10/21/11 |
| I have 2 Mercedes Benz and would never buy nor recommend them, not even to an enemy. My car was involved in an accident in which we were rear ended and we brought it back to Prestige, in Paramus where we bought it. What a mistake. After the repair to the rear they noticed it had damage in the front. It has been there for 2 months and I refuse to pick it up. The rear was fixed and paid for by the insurance but the front seems to be a mystery. Mercedes is saying it was due to the accident, Geico is saying its not. So, whats your opinion, was it really due to the accident, was it brought out for a test drive and they hit something, or was I just sold this car this way?! I would love to get a response. One more for you, ask me if I get phone calls, no way, its just sitting there. Mercedes could care less. As for "headquarters" what a joke this is. They cant help me...so why are they there. Someone gets nice paychecks (Maria) and has an attitude with me on the phone. Still waiting since Aug 21st yes today is Oct 21st. Buyer beware - DO NOT BUY A MERCEDES, go for the Lexus, much better customer satisfaction. | |
| Joe | 10/22/11 |
| I have a ML63. I brought the car to mercedes benz of manhattan for a check engine light. It was a mass air sensor i found out after taken it back 3 times. 3 months later i popped the hood and saw they cracked my plastic engine cover. I was pretty pissed they broke it and didnt even tell me so for my next servicing I take the car to Ray Catena Mercedes benz of New Jersey. The same day I go to show my friend the engine and where the last dealer cracked the cover, They broke it and left it laying on top of the engine right next to the fan. They also cracked the other side of it. Whats with these dealers? I dont know how much the plastic cover could be but why wouldnt they just tell you they broke it. If that piece of plastic would have went into my fan it would have broke it and then they would be banging me over the head again. Im so tired of MB, time to buy eles where. | |
| Kristianna Laam | 10/7/11 |
| I bought my 2008 C350 brand new in 2007 and have had nothing but problems with it! Just recently , the transmission valve body went out on my car and it's barely 4 years old !!!! I was told about an extended warranty and I just bought the car out of the lease a few months ago ! I would have traded it back in if I knew the transmission was going to go out !! They wanted 2500 and I told them that I did not have that kind of money and that this shouldn't have happened in the first place ! I called customer care and they are useless. I was assigned to Robin, the case manager , who needs to take a course on customer service ! She was the rudest woman that I have EVER spoken to! I do not know how she still has a job ! She referred me to Phil at West Covina Penske and he returns my calls every three days! I am 5 months pregnant and just want to know my car is safe to drive ! I am asking for a diagnostic scan to make sure nothing else is wrong with my car ! I would NEVER buy another Mercedes ! For how much I paid for the car , Mercedes does not stand by it's name ! Mercedes is a joke and they need to hire some customer service savvy employees ! | |
Sean Pamplona  | 10/5/11 |
| I have 2004 CLK which is in good condition.Some minor problems like the alarm will go off all of a sudden.Finally it was changed and off course i had to pay since the warranty is over which is fine.Now the front bumper's paint is pealing off and the MB service did not know why and what causes it.They said they'll repair ir but it's going to cost me almost $1000.Should MB take car of this at no cost.Paint shouldn't peal off especially on MB. You can send me an answer sean.pamplona@ymail.com Thank you, | |
| Dr H.J.Vernon | 9/27/11 |
| I own a 2009 slk that has had few mechanical and electronic problems with less than 20,000km on the meter. I sent it in to be repaired re the scheduled maintenance A.I paid for the tow truck to come for it and take it to Silverstar motors,Kingston,Jamaica. I was told that it needed to have a replacement part.I was then told that the part in question,was out of stock and would have to be ordered.Here is where it starts to get 'exciting'.I was told that the part would take !10-15 working days to get here.Intrestingly,being as I thought this was the 21st century,I found it a little hard to understand why it should take more than 48-72hrs,especially when I'm willing to pay for it myself.Now,with that first part of ridiculousness told,one would think that at least they're service is going to be good.I asked what would be done while I waited for my vehicle to be repaired.No reply was given.I asked then,ok,what about the loaner car that I'm supposed to get while my car is being repaired? I | |
| blessing | 9/26/11 |
| Hi I just brought a 240 c a few months ago and water is coming in the front of the car . And they r telling me that i need to give them more money to get a different car . I don't know what to do | |
| Tom | 9/26/11 |
| Yes, I was wondering in your new coomercial I just watched that is running during the Monday Night Football Game. Its raining and the new benz switches lanes and gets in front of a Huge Semi Truck, the problem is he doesn't use his blinker signal, and then it shows a child in the back seat. Just wondering. Thank you Tom dominicsincity@yahoo.com | |
| Hatem Ali | 9/18/11 |
| I am interested for ML350-2012 model with Storm Red Metallic color [now offered with CLS/SL/SLS models]. Is it possible this color with special order-Surcharge fee[I have seen one cuprite brawn for GLK with Silver Spring,MD, MB dealer]? Pls confirm and how to process? Thanks Ali | |
| James Geraghty | 9/17/11 |
| After reading the reviews of Mercedes Benz service to it customers The BMW sounds like a better deal. I Called M/B Rally dealership on LI. NY on Sept. 09 2011 and asked the sale person when will the new C250 SED. become avaible? His answer was I dont know the customers know before me. Well my MB/ dreams will now come to a end. I had a BMW 325I wagon several years ago. Great car and had great service. | |
| Michael Pierro | 8/30/11 |
| I purchased a 2005 1 year old certified c 320 in 2006. I have replaced the lug nuts 3 times because of rusting. I would thing that with the quality that Mercedes Benz product is advertized it would be able to put chrome lugnuts on this car. | |
| Oscar Brown | 9/2/11 |
| I am a very unhappy customer of a 2002 C class E320 Benz. I have had this car 1.5 year and have had many problems with it. I have a battery draining problem, I have strut problem, I have a sway bar problem with the links on the sway bar, I have seat module problem that is draining my battery (which thousands of other people are also having same issue with no recall) my electrical light bulbs blow frequently, my dash cluster goes in and out, my sunroof does not work on a regular basis, I have constant and frequent problems with my door locks, and a rattle in the exhaust system. I am now going to get rid of this car, and buying a Lexus, I AM TOTALLY DISGUSTED WITH MERCEDES and until they stand up and correct these problems I will never buy another one. I have owned previously but will not again. I will not recommend to anyone to purchase your cars. Word of mouth advertising can be your best or worst enemy.... you now have a very unhappy customer. These problems are not normal wear and tear items... but defaults in Mercedes manufacturing and thousands of others are experiencing the same problems. Mercedes needs to stand up and correct these issues. Of course I will not hear Mercedes... as they don't care about the C class E320 owners.... | |
| Lanney | 9/15/11 |
| Our experience in purchasing a new Mercedes with Foothill Mercedes in Foothill California was the worst experience in our lives and we have purchased over 20 cars in the last 35 years. We would highly advise anyone to go to any Mercedes dealer but them. Financing department was unbelievable, they made us sign 3 differed contracts with changes over a two week period, promised that we would not have to make any more payments on our trade in, (we ended up make two more payments due to their dragging their feet), after 90 days we were contacted by our sales me who informed us that our new car needed to be smog tested and for us to have it done and send him the certificate, it goes on and on. DO NOT PURCHASE FROM THEM. | |
| Jun | 9/6/11 |
| My husband is due for his third deployments overseas, he wanted to make sure I would not have car problems when he is away, so he bought me a new GL 350 Blue Tech on July 26th, 2011, and when I got home, I found a 14" long scratch on the driver side window. I had to take time off work and drove all the way to your dealership Twice to get it fixed. I was upset for the poor pre-sale inspection services. However, on August 23rd, I was on the way home, my steering wheel quit working during the turn and heading me into a light pole, I almost got killed !!! The car was under 30 days of being purchased, and under 1500 miles !!! It is unbelievable, I do not know what to think, except I am scared to death to continue with this vehicle. I have contacted the dealer , they fix the problem , however they can not tell me why the brand new 68K Mercedes failed, both my husband and I felt uncomfortable to drive this car. We emailed and talked with the owner and general manager, they refused to replace the car. We have contacted Mercedes customer care, however, I could not reach the case manager. We are very disappointed with the quality of the car and the customer service of both of their dealer and Mercedes customer service. We spent 68K for their brand name and car quality, we demand to get the quality we paid for. They need to give us an satisfied answer ! | |
| Dis-satisfied | 9/7/11 |
| Mercedes Benz of Nanuet should NOT be allowed to sell the product they do a major diservice to the Mercedes name. Mercedes benz of Nanuet disrepect the intellegence of their consumers, they take advantage and mislead you to purchase used cars WITHOUT throughly servicing them BUT tell UNTRUTHS and say they did all necessary work to the car when infact they have done NOTHING at all but ensure the car will pass inspection. ( selling you cars with leaks, bald tires, and basic required Mercedes Service that should come to you automatic when the car is being sold.) BAD BAD SERVICE AT MERCEDES BENZ OF NANUET. They should change the name and stop using " Mercedes Benz" if they can NOT measure up to the name and standards. | |
| Horrible customer service, be aware of the service department at the Silver | 9/9/11 |
| They picked up my car for service. They returned the car to the garage full of snow and left very fast. The garage personnel always clean the car. It was full of snow and when they removed the snow they fund the car severely scratched. Mercedes Benz repair department at Silver Star Motors denied being blame for the scratches. No principals, no integrity. They tried to charge me 1,000 dollars to repair the scratches using my credit card on file. I charged back to American Express platinum card attaching the letter from the car garage general manager clearly stating that the car was returned with the scratches. The manager at the dealer service dept. is very nasty and keeps insisting that it was not their fault. When I asked if he was the one that delivered the car to be so sure, he says that he was not…so again I asked “so how you know”… This happened two years ago. I went back this year to change the convertible for a new 2011, there were a lot of smiles, sympathy, I told my previous problem, I was told do not worry when asking what will happen when I need service for the new car, AGAIN, no problem, do not worry. I also convinced my partner to change his car for the new 2011, he did. Now the car is ready for service, THEY ARE DENIYNG SERVICE BECAUSE THEY WANT TO BE PAID THE 1,000 FOR THEIR SCRATCHES. BE AWARE!!!! This location does not provide the customer service care for what Mercedes Benz is worldwide known. | |
| Stuyvesant Bonner | 7/27/11 |
| I purchased a used 2000 S500 in 2005 From the House of Imports dealership.At the time I purchased the Lemon it had 79,000 miles on it now has 97,600. This car has not ran a complete year since I purcased this car.I have yet to to get out of any repair done on it for under $2500 each time its been to one of the different dealerships here in southern cal. In 2009 after being serviced by Manhatten Beach Dealership it ran 2 mos,after paying $3100 for the to sevice this lemon, the air pump went out.So after it sat an entire year and some I had the pump replaced. Not a week later the air shocks went out. At this point Im through with this lemon.I own a Lexus s430 which if I have paid a total of $2500 in repairs I would be shocked. | |
| Adriana Hernandez-Romero | 6/29/11 |
| How can I get in touch with someone in your headquarters. I own a 2001 C320 and I am very dissapointed. When I hit the break pedal, the car excelerates instead of stopping...I've almost had an accident twice. Is there a recall I need to be aware of? I don't have a lot of money and I need to know what to do. I love my car and I need to feel safe to drive it. Please advise. | |
| Karen Rome | 6/30/11 |
| I purchased 2009 C350 from Plaza Mercedes in St Louis 4/12/11 with 12,200 miles. The interior door, heat control console, arm rest and sun visor all have been discolored.I have been told the problem is probably due to a lotion from me. (I don't wear lotion) I have taken back 4 times to have them have it detailed, refinished and then a solution applied. Friends have told me it is probably due to previous owner using armour on it to make it shine. 6/24/11 Mike Comer, Mercedes Regional Mgr, looked at it with Service Mgr, Matt and they told me the interior material isn't defective and it is caused by outside inteference. When I asked to have the parts replaced I was told only if I sign to not ask them top do anything else if that didn't correct the problem. My issue with that was 1st I shouldn't have to sign to have it corrected and 2nd how would I know they replaced or just shine it up. 6/29/11 called Matt back to take it in and he said there was nothing he could do. I asked what about the warraNTY and he said mercedes isn't honoring warranty. I called Customer Care to complain and was told a Case mgr would get back with me. Today Randy, Case Mgr, called me and told me he talked to Mike Comer who said they weren't doing NOTHING ELSE about the discoloration because it is due to outside inteference which they aren't saying it is me. I asked that i have it in writing and he said he will email it and mail it to me but due to holiday I probably won't receive it before next Friday 7/8/11. Customer service and lack of empathy shown is pathetic. | |
| Eliza Van Wie | 6/16/11 |
| I recently took my 2001 S 600 into Mercedes of Sarasota & dealt with Ben Lipke & Joe Cordik. Both have treated me with the up most respect. Both gentleman have gone above & beyond my expectations. Because of my experience with them, I will be buying a Mercedes again. I highly recommend anyone in the near (or far) area looking to purchase a Mercedes Benz (or looking for a place for repair) to deal with Mercedes Benz of Sarasota. You will not be disappointed!!! Sincerely, Eliza Van Wie | |
| James Craig | 5/25/11 |
| I have what I consider a revolutionary idea for automobile handling. I have really good ideas frequently. I don't have any clue what to do with them. I have tried the so- called "idea development" companies, and they have less interest in the ideas than how much of ones money they can take. Well, an idea is worthless if it doesn't get into the right hands. I have always had the highest respect for the engineering of Mercedes Benz cars. So I would like to know if there is an engineer at Mercedes Benz who might be interested in some of these ideas. No royalties, no patents, no strings of any kind. I am not materialistic, nor am I litigious. I would just get a kick out of seeing one of my concepts put to use. If someone benefits, and they want to reward me with a car, or a job or money, cool. If not, that's fine too. As I said, I am rewarded by having my concept validated. Thanks for your time. I think your cars are the best. | |
| Vickie Payne | 5/20/11 |
| To Whom It May Concern, I have attached my invoices for the work I had done on my 2008 C-350 and I am very disappointed. I have been a Mercedes Benz owner for the past 15 years and have owned 3 Mercedes and I am looking for the right answer to correct this problem. Prior to my navigation delaying my Bluetooth worked fine, the calls would stay connected upon entering or exiting the car. Once my navigation started delaying is when the calls started dropping upon entering or exiting the car. I went in for service and the head unit was bad and was replaced, my phone calls are still being dropped. I have verified with my carrier Sprint that my HTC Evo is working fine. It is 2.2 software as is my car which means it is compatible. Do you have any explanations or service bulletins to correct this problem? The dealership didn't have any. The only explanation given to me by my technician and service manager was that this is just the "Nature of the Beast"! This is NOT a satisfactory answer! If my phone worked before I started having problems it should definitely work with a New Head Unit installed. Also, it will not download my address book or phone numbers, I have to input them manually. Please help me with this issue so I can continue to enjoy my automobile. If Ford can have a flawless Bluetooth, I know Mercedes can. Respectfully, | |
| Michael Alexander | 5/16/11 |
| This is my second mbz a 1995 S500 2dr.cpe, I was driving on the freeway at 60mph, when my car made a loud noise, then smoke came from underneath and thorough the car, then I stop suddenly from 60mph to 0 in seconds which it is rush hour,then the air bag burst from the dashboard, hitting me in the shoulder and face,then breaking the front windshield, at one time I was proud to have own a Mercedes Benz,but sadly I am not to proud of this so call fine machine, only think fine about it is the cost that they want to charge me to get this car repaired, 20,000, I had to medical retire from my job, so i am on a fix income,I am not able to spend this type of money on this car, but would love to see if mercedes benz stands behind it car as being the best in the business.661)533-3002 | |
| William O. Patterson II | 5/12/11 |
| Right now I am very disappointed in your product in every aspect possible. As you can see, the repairs are major repairs to your product, which is an indication that the product is an inferior product compared to other luxury models/makes. The product has been in performance for a short while (2006/2007) and the mileage (less than 90,000) noteably is minimal compared to the estimated life of the vehicle (accounting for performed scheduled and unscheduled maintenance and necessary/usual repairs). Now the vehicle is faced with an "intake manifold" replacement (estimated at $1222). Too much for me. The cost of these three (3) maintenance repairs is nearing $10,000. The "Balance Shaft" is costing us our emergency savings of $3200($5553 total)not to mention the "Body Valve which was in excess of $2200. We are now back to living from month-to-month, paycheck-to-paycheck, and trying to re-coup those emergency savings. We are praying that nothing happens until the end of the month. Thanks a lot. | |
| William Ward | 4/30/11 |
| I own a 2010 C300 and am not able to download contact lists from either my Droid original or Droid 2 Global telephones. Both phones parred ok and is usable via bluetooth, but contact lists are not available to be used. Have been to the Verizon store as well as online support with both Verizon and Motorola.....they say the problem is with the vehicle.....been to the dealership they have attempted to solve the problem.....and say the problem is with the phone......HELP | |
| Eric Evans | 5/1/11 |
| I don't understand how the after the market GPS is ten times better than that of the navigation system in a Mercedes. I am recent owner of a Mercedes and the navigation sucks. I still use the Tom Tom GPS to get around in unfamiliar areas. The navigation system in my Mercedes tells has delay in telling you me what my next turn will be. I have to looked down to read to see what street I am turning on, which is not safe. Compare that to a Tom Tom or any other after market GPS you get better maps and directions. Why are the most expensive cars use horrible and cheap products. I believe you cut corners by selecting the cheapest navigation system to. I also hate the Mercedes family thing that your dealers try to sale, but once that car leaves the lot and you come back for any service you are treated like a stranger. I miss Toyota. | |
| Aaron D Smith | 4/12/11 |
| Creative Measures by Aaron Smith (919) 909-9710 625 Oak Run Dr. – Raleigh, NC, USA 27606 By reading this business proposal you are agreeing to a non-disclosure agreement and ensuring nice percent of gross profit from all revenues generated from this operation in whatever forms it is released. We are about to embark on a physics defying adventure into the world of exploiting the benefits of electrical technology and how to make it maximally efficient. With the new available technology in mini wind turbines combined with the hybrid battery and the right motor and inverters, these are compact energy makers with minimal resistance which, in turn, make it possible to create more energy than is expended. By harnessing momentum’s energy, mobile energy will seem infinite without loosing the ever so popular horsepower or torque. This will be the end of petroleum pollution and the beginning of the new energy age. This project’s components are available on the market, and using a hybrid motor specifically engineered to operate the tires and the 1.5 megawatt (at peak) wind turbine at the axles differential is ‘the key’ for sealing the patenting rights for security. The turbine (from front to rear axle or rear to front axle) will turn when the wheels turn (four wheel drive for larger SUV’s), generating more electricity than is necessary (to recharge the hybrid battery pack), and the wheels will be turned by the hybrid battery motors; the hybrid battery will be what starts them turning. Since the AC motor power will always be superior to DC, running a power inverter for the turbine power will allow the different energy to turn to AC power. The first phase will consist of a functional prototype, utilizing the available technology to ‘iron out’ any resistance issues we may have due to weight. The math given is to operate an average SUV with full capacity. Phase two will be patenting all necessary parts (AC motors with wheel studs) to ensure market security. Phase three is production on a gradually expanding level to keep up with demand; the product gross profit will pay for any necessary expansion. I hope you won’t cut me out of the process. With the technology available, nice percent is what I expect. Sign here: _________________________ | |
| David Ferguson | 3/29/11 |
| I own a 2009 E-320 BluTech. Have had problem with fuel gauge reading gradually down to 1/3 tank then dropping precipitously to zero and the fuel warning sign coming on. Have had it to dealer twice. First time they said some arm in fuel tank was bent (bull). The second time they said it was a software problem. Made an 1,800 mile trip two weeks ago and twice the problem recurred. Usually I only need 8-12 gallons of diesel to refill. Anyone have a realistic cause for this? I know the dealer is blowing smoke (my car doesn't). | |
| | 3/29/11 |
| I own a 2001 C-240, which has approximately 36,000 miles, a one owner vehicle.I purchased it brand new right off the show room floor from Mike Smith Mercedes Benz in Beaumont, Texas. And has only been serviced at Mike Smith Mercedes Benz. The weather triggered the alarm system and it would stop. The Mercedes Benz technicians had to come out and turn it off. But, afterwards I could not start my vehicle and never had any problems with it before. I asked them to come back out to undo what they did. They refused on several occassions to come back out. My vehicle sat for almost three years, I had to tow it in to the nearest Mercedes Benz, where I purchased it. Now they are trying to find out what is wrong with it. I speculate that they had me tow it in so that they can charge me outrageous repair costs. They feel that just because I am a womaqn that they can tell me anything. Does anyone have any suggest, or any more information that can help me, Please e-mail me at paula_g_1964@yahoo.com. | |
| Kate Addis | 3/22/11 |
| I would like to bring to your attention my extreme displeasure with my recent service. My service consultant neglected to inform me that an alignment can range in price. I was told, and consented to a $149 alignment. When my service consultant called to tell me my car was ready, I was then informed I had been charged an extra $202 for adjustments. My consent for these adjustments was not received before they were made, nor was I informed that I could be charged for further adjustments in addition to the $149 alignment. I expressed my unhappiness to my service consultant and received an apology and acceptance of fault, which I appreciate. However, my service consultant made NO attempt to rectify his mistake. An apology alone does not change the fact that I payed $351 for an alignment I was told would cost $149, and left Mercedes (a name a I hold to very high expectations) with feelings of being taken advantage. This would not be the first time I felt discriminated against for being a women, and charged more than I have been told at a car service; but I NEVER expected this from Mercedes. Mercedes of Henderson has lost my future business and will be receiving a very poor review to all those I know. | |
| BAHRAM CHOOBIN | 3/17/11 |
| Dear sir I’m Bahram choobin , industrial designer and researcher in automotive filed , with many applied research in this field. I manage tow engineering company , with many years experience in design engineering and consulting industries. If necessary all documents are available. According to your activity in this production, and the importance the level of quality in today's technology and progress every day in the world. I can present beneficial plan for your industry and to make workable competition for your factory with others automotives manufacturers. I can perform some design options & technical advice to improve your products and it can help growth &product quality due to my industrial design and ideas. Main subject of my researches was on the safety cars in emergency position and part maintenance in automotives. And I have very planes in these fields. Remarkable my plans and options that have been implemented nowhere in the world any way, you can have been my idea plan’s ideally and owner exclusively and then after implement my plans you can export or sell , with your brand to other countries. Manager Director PSCOMPANY B.Choobin We are very sincerely to hope your cooperation. General Manager Tel: 00989197952584 Fax: 00987116405825 – 00987117301868 | |
| Michael White Jr. | 2/16/11 |
| The Mercedes Benz of Memphis service department has the worst attitude in the world. This dealership has no problem treating customers awful and maybe it has something to do with the fact they have a monopoly in Memphis, Tn. I am seeking other places or dealerships that maybe competent at servicing Mercedes Benz. I call to ask questions and they act as if I should already know the answers and it is frustrating to do business with them because they act too important. I have received better service and treatment from the corporate office when I have called with question and concerns and I expect the same treatment when I am dealing with my local dealership. Does anyone have any suggestion for me? If so contact me @ 901-647-0314. I feel like my hands are tied! | |
| katherine norris | 1/21/11 |
| how do i reach a person at your headquarters in new jersey? i have a mercedes ml320 that i love and adore (year 2002) and the GPS systems DVD-ROM quit working - not the machine itself - just the DVD. i am a realestate broker and i use this every day and need it now. where can i get another one of those flat plastic DVD-ROMs for my car. surely in some computer somewhere you have one you can copy and i'll come pay and pick it up at your headquarters or nanuet sales or where ever you indicate. they keep telling me i have to buy a WHOLE NEW MACHINE which is impossible ($3000 !!!) to replace a plastic disk? my phone is 914 450 2929. please someone call me and tell me how to get one ? thank you. sincerely, katherine norris | |
| Write A Review For Mercedes Benz Corporate Headquarters Note: This is not to be used to contact Mercedes Benz Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Mercedes Benz. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
Mr. Rooter Corporate Office
Dunkin Donuts Corporate Office
Under Armour, Inc Corporate Office
Intown Suites Corporate Office
Progress Energy Corporate Office
Monster Energy Drink Corporate Office
K O A Inc Corporate Office
Visa Inc Corporate Office
Incepture Corporate Office
Outback Steakhouse Corporate Office
Money Mart Corporate Office
Bealls Corporate Office
Harrah's Corporate Office
Cintas Corporation Corporate Office
Mrs. Fields Corporate Office
Marshalls Corporate Office
Golden Corral Corporate Office
Texas Roadhouse Corporate Office
Ken Garff Corporate Office
Saks Fifth Avenue Corporate Office
Geico Corporate Office
ZipRealty Corporate Office
Match Com, L P Corporate Office
NBA Corporate Office
Sbarro Corporate Office
more