250 Reviews For Massage Envy Headquarters & Corporate Office

massage envy potomac yard location

the system is ran by family and friends poor service under pay to staff, lies, and harassment

They Lie

They lie lie lie. If they tell you that you never lose your unused massages.. dont believe them. They lie.

My husband purchased a gift certificate worth 150.00, I misplaced the certificate, they have records of my husband purchasing the certificate yet they won't honor this and are refusing any serices....


Every time I go to massage envy I am waiting 5 to 10 min into my massage time for the massage therapist to take me to the room. It is terrible and am considering going elsewhere.


They lied to me 3 separate times when I asked about the contract. Don't go its a scam. There are far better smaller mom and pop places


Don't go to Woodland Hills they lie to you to get the $$$$

They are dishonest. I bought the nation wide Promotion over the holidays and when my friends tried To use it all over the country it was denied How imbarising to me This is a a business I don't want to be buying from ever Again !!!!

Massage Envy 0505 Columbia MD

Yes all of these membership issues are true. to make it worse they dont want to correct it. Massage Envy 0505 in Columbia MD is a great example of this. Dont go to that one, I ve warned you

Bad Business

I'm telling you that all of the reviews you see about the membership are true. I am experiencing the same issue. They will tell you that if you don;t bring your membership current, they will continue to charge you. What a scam...too bad because the masseuses are really good..


I cancelled my membership a year ago and they are still hitting my account. They say I don't have proof of cancellation. I am going to have to file fraud on them. Never again.


I missed an appointment without ever being informed they stole $80.00 out of my checking acct, I received no warning or signed no documents saying that massage envy had free reign of my accounts, people please find another place to go for massages, massage envy run there businesses through extortion.


I enjoyed my massages at Massage Envy. But then I joined. What a mistake! Difficult to schedule, they don't know what their message is, they are complicated, and they renew your membership without asking. They tell you you can gift your massages but read between the lines because you can't. That only happens once every 6 months! Forget it. Forget Massage Envy. Only envy those who didn't get a massage there!

Hour Massage?

Went there for a hour massage...not only was it not an hour.. Appx 40 minutes to be exact...There was NO massage and they charged me extra for the Bio freeze without disclosing the cost first...total rip off, don't waste your time!


Clearly Corporate does not read these comments. If they did maybe their 'employees,' 'owners' would correct their horrible practices. When my Mom passed away and I phoned to cancel that appt. for the day (I arranged it at 8:45 p.m. the previous night) because we were called at 4:16 a.m. to tell us she died in her sleep.....they said they would put in a warning because I did not give them a 3 hour notice. Seriously. Did not even say 'sorry for your lose'. Horrible people. After 2 years of weekly visits Massage Envy in Lafayette, LA made the final straw. You loose the monthly fee plus the 3 other weekly. Guess you do not want or need the money.


I got angry when told I would have to pay for another month to quit. I told them it was illegal and if they charged my card I would challenge w/ credit card company. I had remaining massages they told me I had to pay non-member price for sessions I already paid for. Crooked business practices!!!! Waldorf, MD


I signed up for a 1 yr. membership, at the end of my 1 yr. term I still had 4 massages left on my membership (already paid for) I did not renew my membership once the yr. was up. I call today to sch. a massage since I knew I still had 4 left and they tell me that since I did not renew, I lose the rest of my massages. This seems very illegal and I plan on reporting this to the BBB. I have already posted on every site I can think of Warning consumers about your company. VERY BAD BUSINESS your company should be sued or maybe a class action suit for all the people that got tricked into this.

No motivation for new customers

Very disappointed with the way they prohibit you from sharing your massages with new coming members which would try out the spa and end up liking it or signing up!! Too many hidden clauses which are not disclosed when they want you to join!? Going to a real spa!!!

Terrible costumer service. I asked to speak with the manager, she said she was. She refused to cancel my membership. I asked for corporate's number and she said she did not know it and couldn't give it out. All I want to do is cancel and get out of this place. I'm tired of the poor front desk service. I'm moving and I will live to close to massage envy for my membership to be canceled. I just want out! I do not and will not ever return to massage envy.

Worth more

Currently I work for a Massage Envy in San Diego. We are told in the San Diego region we are not allowed to make more than 17.00 per hour by the clinics and Regional person. What incentive does that give anyone with experience want to stay and work there? I have had the opportunity to meet other Massage Envy Therapist from around the country to make a lot more money than that and there is no cap. San Diego is one of the most expensive cities to live and $17.00 per hour massage is degrading, unethical and greedy. Massage Envy Corporate, you clam to care about the customers health and well being but what about your Therapist who provide excellent body work and who are loyal to Massage Envy? Do you think $17.00 per hour in San Diego is caring? Please help change this policy and show that you appreciate your Therapist!

Front desk staff RUDE

My wife purchased a Gift Certificate for a massage for my birthday. Tried to schedule the massage and they wanted my credit card #. Won't give I to them so when I went for the massage at the scheduled time, I wasn't on the book. The staff was rude, unfriendly and definitely NOT Helpful. Will not be returning, and hopefully my wife can get her money back.

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