Massage Envy Corporate Office & Headquarters

It took me forever to get out of my contact. 1 message therapist actually injured me and eed medical treatment. Anothers made me worse but not to the point of needing medical treatment. There were a few good message therapist but they all left. I think they can get better pay as message pay does not pay great... As owner to call for over 4 months but nothing.. This company is a true rip off and don't care about customers.

I have had good experiences in with massage envy in Florida and Maryland . But I went to Philadelphia Wayne and the people wanted to charge me an extra 10.00 because they called it an exchange fee I paid it but I never heard of that they were rude. I am going to write corporate office and I hope they will settle I know it is only 10.00 but how many extra 10.00 have they taken my facial should not cost 20 right

Get a new Debit card, or buy a card and spend the funds. They cross out the $39.00 price, illegal. You can talk to an attorney for free for 1/2 hour. Write the letter and ask your Dr. to sign it. Cause for termination: Depression.

I am from Schaumburg IL and was in west palm beach FL visiting family and decided to get a nice relaxing massage after a long week of helping my grandfather move. My bf and I are members at massage envy and decided to go get a massage. Bottom line mine was horrible the room was freezing I could not relax or get comfortable her nails kept digging into my skin she moved her hands so fast it felt like I was getting rug burn. Because of this one bad experience I want to cancel my membership. I am so mad. I don't recommend that location to anyone.

Worst place to go to and work for period. I use to work for them. All they care about is money. Customer are just tools.

Went to their establishment in Tinley Park, IL ONE time and did not sign up for a membership. The following month I found that my credit card had been charged $59.00, which I would assume is a membership fee. Called the store and they claim that they did not charge me and are denying it completely. I was told to e-mail them a copy of the charge from my bank statement, which I did, and haven't heard from them since. Now I have to fill out paperwork with my bank to dispute the charge. Very deceptive!! They had NO RIGHT to use my credit card information without my permission!!

They needa negative star rating. One star is took much. I still had six massages left and was told I couldn't receive them because my membership had expired. Whata rip off! Once it was clear that I wouldn't renew my membership, the owner was very rude to me. Its clear they only care about getting your credit card information, after that you're useless. Don't use Massage Envy, it is a total rip off!

I received a gift certificate for a massage at Massage Envy for my birthday, to my dismay the massage was not an hour long. It was not until after the massage that I was informed of the 50 minute interval, time allotted for changing? I've never heard of such a thing! The actual massage was decent but buyer beware you aren't getting your moneys worth. After the massage, I was bombarded with a lengthy membership pitch that frankly was a turn off. I wouldn't go back again and definitely wouldn't recommend anyone else to go either.

I don't know what these negative reviews are all about but, I must say from my personal experience massage Envy is a very special place for me to go and just relax. The service is top notch and the therapist I go to is very friendly and caring. I live in San Jose California and I love it!!!

Massage Envy is a company with no integrity and no core values. The customer is only valued at the time they sign a contract . However, once you've made the commitment and they have your signature the customer service to the individual is void. I encourage anyone that is looking for a Massage facility to do their research on this company. Their associates are great at the dog and pony show, they even fill out your contract all you have to do is initial. This is a complaint against the facility Beware when joining this organization as they charge your credit card for every service,which is expected,however there is a hassle when you want to terminate your account. The service was great at first, however they seem to utilize individuals that do not speak English or do not understand English, or barely legal "adults" . The therapist are almost always fresh out of school and never seem to last for long for some reason. Perhaps due to being dissatisfied? I can only guess that their pay is low based on how cheap the massage is. . I was never satisfied, so I went to another location in Imperial Oaks,Spring Texas,who is more accommodating,than The Woodlands,Market Street Location. It has been my experience,you are penalized/charged, when you are not able to keep an appointment, however it is okay for them,to cancel,or change your appointment on their behalf. I submitted my letter to cancel my account, however they say that I must speak with the Manager Barbara,who has yet to call me. She really does not want any of this. The fight is on.

I have been to several locations and all have been clean, and quite with a professional and friendly staff. As far as I've known this has been a great deal for a massage once a month. I am a satisfied member for almost 2yrs now. My only complaint is that I've lost a few massages that I couldn't make and was still charged.

I moved and tried to transfer my membership to my new location (VA). Until I decided to cancel my membership in Feb with last charge to my card in march. My card was compromised so they weren't able to draw the last payment. To my suprise it was the new location who tried to collect the payment. So I told the VA location I canceled my membership with NC. Of course VA do not have a record of it. Then NC could not explain what happened and why it got transferred. Bottom line they just want their money for the extra months that they got confused. Neither of the branches were apologetic nor claiming responsibility. I have an email traffic confirming my cancellation but VA is still insisting that I submit a cancellation form to them that will,cause,me to pay 3 more months of membership. They also send me a letter because I will be delinquent with my payments for the 3rd month which would have been canceled if they didn't make a mistake. No resolution yet. Just being bounced between the two branches. This company don't even deserve a star. The massage therapists are good but their business practice is horrible. I do not recommend.

I purchased a membership in Jan or Feb2013, I go every third Wed of the month. When I went to my March app, I scheduled my next app for April 17th. The girl put me in for May 17th, & guess what they did not have an opening for me.

Massage Envy is a scam. We suspended our service. Our credit card expired and they kept trying to charge us. Sent us into collections! Do NOT do business with Massage Envy!

Do not use this business!! I bought my wife a gift card and she did not want to use it. I called 2 days after purchasing it and I was told I could not get my credit card refunded. I spoke to the manager and asked to speak to the owner. I was told on multiple phone calls that he was too busy. I found it interesting that he managed to find time to respond to a better business bureau complaint. Still no solution, so I am filing a complaint with my credit card company and another complaint agency.

I got a massage 3 weeks ago at massage envy and I believe I have a bruised or cracked rib. I don't have medical coverage and can't go see a doctor. It would be nice if you all would cover the cost of a doctors visit xray included. Hillsboro or office tanasborne.

I have a membership ! I can never get in to us my membership! I find the women that greet you at the front at the one in El Paso Texas off Joe Battle very stuck up and not pleasant at all!!! Why have a membership if you don't get carts blah over walk ins!!! As soon as I get caught up I am canceling my member ship they always rip you off and cheat you on your hour and the messages are not that great!

Horrible all the way around. Rediculous everything. Stay away.

I wish I read these reviews before I signed a membership. The Laguna Beach, CA location fits in with all the rest of the negative reviews. Awful management. Don't ever go here! Don't ever sign anything!! They will say anything, but do not trust a word of it!!

Never have I been more insulted, such rude people and I would never go back. They refused to give me my scheduled massage because I had a glass of wine before the massage to relax and they accused me of being drunk, slurring my words and refused to refund my money. There will be a lawsuit against Massage Envy from me and the two other friends that were with me.