14350 N. 87th Street Suite 200 Scottsdale, AZ 85260
(602)889-1090
Reviews For Massage Envy Corporate Office
Screwed in CA  | 5/24/12 |
| Massage Envy Arden, CA. I terminated my contract and as is their policy, I have to pay for 30 more days. I understood that but NO ONE told me that I had to use up that hour within those 30 days!!! Written on the cancellation contract is a note stating that BUT I DID NOT SEE THAT PAPER!Now, I can not claim my 1 hr OR get my Money back...DO NOT EVER GO TO MASSAGE ENVY | |
| Anonymous | 5/8/12 |
| The Parker store has threatened to not pay the massage therapist if the client is unhappy or for any reason they have to comp the massage. They also have consistantley over book the staff cutting out breaks completely or shortening them just so they can make more money. | |
anuj sharma  | 5/11/12 |
| your interasted massage and relaxe full body massage contact number 8459408659 | |
Katie  | 4/24/12 |
| I went for a girls day witg me my mom in my 6randma it was the best experence but my grandmother said the gurl was affard to evwn rub my mom n my grandmother then we still gave them 12 dollars for tip I dont think I will be back it was not a good experence..... | |
| lisa hernandez | 4/26/12 |
| this place is a scam how is it free membership but you cant cancel or freeze, word of mouth travels fast and masage envy will so come to stop with the scams.. | |
| Essay Milan | 4/27/12 |
| Wow!!!! Can't believe all the horror stories am reading.My locations had a fire and has been closed for 3-4 weeks and am beginning to wonder if it was an accident or intentional. I never had a problem until now that they charged my account 2x for this month and since I signed up at the location that had a fire i've been getting the run-around. None of the other locations have access to my file and i've left messages but not one manager has called me back yet. My membership is over and am not going to re-sign. | |
| Barbara | 3/22/12 |
| My entire experience has been pathetic to say the least. I bought a membership for myself and my daughter. I began traveling and called to cancel or put my membership on hold. No, you cannot unless you appear in person. Months and many accrued massages I went in for an appoiuntment to find that they didn't show me on the books...oops they had the wrong name in the system. The time before that my therapist was no where to be found...Oh 20 minutes late because he was at the store next door getting a snack. Always something with these people. I cancelled both memeberships and what do you know... I am still have my account debited and convieniently they canot find the paperwork I filled out to cancel. These people are incompetant and rip you off. Always someone will call and resolve it and no one ever does. It's dishonest and not worth the time or effort. Save yourself a ton of grief and dont do it. These people are rude, unconcerned, dishonest, unprofessional, and all together untrustworthy. | |
| Kaila Taylor | 2/29/12 |
| I was given a ME gift cert. for my birthday. I have been a Massage Therapist for 4 years. Even though I have heard poor things about how they treat their massage therapists I decided to give them a try. When I called to make my appt the front desk was rude. My massage therapist was very chatty but did work out a lot of my problem areas. After my massage the front desk lady then asked if I was interested in a monthly pay as you go membership for massages for $49.00 a month. She showed me where to sign and said I could cancel at anytime. I decided to sign up and give it a try for a few months. After the first month I got a new massage job where the other therapists would give me free massages so i called to cancel my appt. The front desk told me i had to come in and fill out a cancellation form. When i went in to fill the form out a new person was at the desk and asked if i was aware that i signed a one year contract with them and there was no way to cancel only freeze the account. I have since frozen the account and canceled my bank account. This place is a complete scam and i have no idea HOW or WHY they are still in business. The fact that they can even obtain a business license is beyond me and I wish there was something that EVERYONE could pull together and do. | |
| JUDY | 2/20/12 |
| After many years of being a member, I have found myself in a situation where I have been unable to use my services (I currently have five paid for massages), so I called to cancel. Imagine my surprise when I was told that if I cancelled my membership I would lose all of my services. This forces me to keep a membership going or lose nearly $250 dollars. Once I figure this out, I will NEVER re-join and will certain tell all of my contacts about the lovely customer service at Massage Envy. The only explanation was "That is what the second paragraph of the agreement says." This is a service company with ABSOLUTELY no understanding of customer service. The "those are the rules" or "that's how we've always done things" situations are infuriating. Company's should trust people to be able to make decisions instead of these hard and fast rules. Nordstrom's is well know for their liberal return policy. They understand the good will and continued patronage that such a policy has created. Something Massage Envy clearly doesn't understand. | |
| Lori | 2/17/12 |
| I applied for a receptionist position at the Southlake West Message Envy in Texas. So sorry I did, Maggie, the manager was interviewing myself, and another applicant at the same time. I thought it was kind of sketchy at the interview for she did not ask us many questions, but I thought " every one has there own ways". Maggie told us that she wanted us to come work for a hour to see if we could stick with the job. Well, with reservations about this, I went along with it anyway. So I went to work, and spent gas money I could not afford. I spent an hour and a half there, I was told I was doing well, and she seemed to be pleased with my performance. I asked her if I had the job and she replied by asking if I liked the job. I told her yes and that I enjoyed it, everyone was nice and helpful. As I was leaving I inguired on when I was to start and Maggie told me that she would call me Tuesday to let me know when I was to start. I waited, Tuesday came, and no phone call. Ok, I thought, everyone gets busy. Wednesday came and I called the Message Envy but, Maggie was not there. I called four times that day and I could never talk to Maggie, it is Friday today and still no call. I feel as if Maggie is using applicants for free labor. Although it was just an hour, I find this behaviour extremely dishonest and callous, for you have to take into consideration that people who are looking for employment have enough to go through besides wasting precious time and gas to go and work free for an hour for someone's own selfish gain. I realize that it doesn't mean too much for you Fat Cats to understand but this behaviour will go noticed. I will make sure that everyone that I know and everyone that they know in Southlake, ( which is quite a few people) will be informed of these practices. And this will be added to your not so desirable reviews I have read. I do wish I investigated before I applied for your company. | |
| Anonymous | 2/16/12 |
| I am a Massage Envy member who has been with my clinic through 2 owners, 3 GM's, a ton of front desk staff and an unusually high turnover of Therapists! I am a p/t Therapist ( of 15+yrs) and let's just say I pay attention! The music is just the beginning. It's the lack of knowledge in MY profession with nontherapist staff and is rampant at multiple locations!! This is APPALLING!! I will finish out my contract and be sure to let everyone I know to stay AWAY from this racket! I have solicited my Therapist for private use. I also think it does not end with these franchise owners. It goes ALL THE WAY to the TOP! That is you C.G. Funk! You should be a little more hands on in your clinic's! That is if you care about YOUR profession!! I understand you are a Therapist yourself! APPALLING!!! Maybe I'll just go invest in Zen Massage ( no high-pressure sales/contract) franchise. You know the rest!!! | |
| Texas LMT | 2/13/12 |
| First of all, I want to say something about this comment left in November... "**IMPORTANT** For those of you who go to massage envy and complain that a "1-hr session" is only 50 minutes, us therapists bust our asses to do a massage, get the client off the table, change the sheets and blankets, fill out your chart, and pick up the next person. So stop being so god-damned narrow minded and think about other people. After all, we are here to think about YOU by giving you a great massage therapy. I would appreciate to be treated as if I were human. Thank you." NO THERAPIST with a atleast a modicum of decency, self-respect, and work ethic would EVER address clients that way....whether in person, over the phone, or online. It was rude, condescending, and I'm embarrassed that they even practice a healing art with such a negative, stinging attitude. I worked at ME for a couple of years. I quit after management was suspected of stealing our tips. I started my own practice and, quite frankly, I'm not sure why I didn't do it sooner, because my skill set and personal convictions don't line up with the kind of business massage envy is running. I take pride in my work, I absolutely LOVE making people feel amazing, and getting less than $20 per hour for MY style of massaging was a slap in the face. God willing, I will NEVER go back again. | |
| Anonymous | 2/6/12 |
| The Clinic Administrator at the E. Natoma store in Folsom, CA is completely unethical and unprofessional. She is unable to seperate personal from business and actually went on a three day trip with three of her employees and drank all weekend long. Managers should not be going on personal trips with their employees. It's extremely unprofessional and this particular Clinic Administator clearly has issues seperating what's right and what's wrong. Clearly the owners have no idea what is happening in their store. | |
| KR | 2/3/12 |
| I was a Massage Envy front desk associate as of yesterday. I had to quit because the owner was completely unappreciative and untrusting of every single employee she had. Our managers always left within 3 months of being hired and it was THE most unorganized place I have ever worked. (And I've had a quite a few jobs in my life). I am great friends with the therapists and everyone absolutely hates this place. They are wonderful therapists and they are over worked, underpaid, and treated like they are property. There have been 10 employees in the past year that have walked out during their shifts because it was so awful working for such bullies. I thought it was just my clinic that had these issues but apparently it is a problem throughout the entire franchise. I hope that no one puts themselves through the horror of working for this place. | |
| Duped in Snellville | 1/24/12 |
| First of all that number listed at the top is not a good number I tried to call it. Like most others I feel into the trap set by ME. For my birthday in 2010 my son gave me a gift certifcate to ME. I was thrilled. So I went in for the appointment and the pressure to turn that visit into a membership and go out and get others to join was put on strong. I signed. Then I had to have surgery so I couldn't use the massage so was granted permission for a six month stay. During that time also I lost my job, had to have extensive repairs done to the home which included putting in a new furnace and water line and subsequently lost my home also used all my savings. So now here comes six month later and the charges start going in to my bank for the 49.00 charges. My bank account was zero pratically I had to move ahd am not able to pay my bills timely my social security check is just not enough but each month here comes the debit from ME. Of course it bounces so I am also charged a fee by the bank for the overdraft. After which comes the call "Good news you now have another massage please call and schedule" I tell them off everytime and mention the facct that I can not afford this luxury, I don't have a job, I don't have gas to drive to the location I don't need massages and I certainly don't need the overdraft each month. Well you can cancel the account and you will have a month to use the banked massages. Of course you need to come into the office to cancel. Hello I don't have gas to drive there for a massage I have told you this. So I close the bank account. Now the calls are we couldn't deduct your payment if you don't give us another account you will be charged a late fee??? Finally today after the nimwits tried again the call. I have once again explained that I can not afford the payments when is the last time I was there 6/2011. Well If you don't pay your account will be cancelled and sent to collection agency. I said I have not used your services to which was the reply that they were there for me to use and you did sign a contract. There must be something that can be done about this company and I am going to investigate. They have at least 10 massages banked so that is almost $500.00 not to count the overdraft fees. I hung up by saying send on the collection agency. | |
| Bree Johnson | 1/24/12 |
| The location in Olympia, Washington is the worst!! I have had previous memberships in other states and was always happy with them. This location has basically stolen $150.00 worth of gift certificates from me...and I haven't even gotten a massage!! I was turned away for being sick at my initial appointment, which was fine. They held onto my gift certificate upon leaving. When I called to reschedule, apparently they had a flood and lost all paperwork. When they called to confirm my appt, the lady told me that they were trying to charge my certificate for $19.00- as a cancellation fee from before, but since they no longer had the certificate, they couldnt do it. She then asks for my credit card # to charge. I was so furious that they were going to charge me for being sick- when they are the ones who sent me away. Now they want to charge my credit card and they no longer have my certificate or the correct #'s for it?? I searched for my email that contained the certificate, but since they had an actual copy of it, I assume I had deleted the email. (bad idea!!!) I just sucked it up and figured I had screwed up...no massage for me! :( I received another certificate this year and thought, "What the heck, I will try them again." (bad idea #2). When I called the same Olympia location, it was the same nightmare alllll over again!! "You still owe us $19.00 for last year and we need that payment before we can book anything for you." I have received three phone calls asking for my gift certificate # or my credit card # since that day. They want that damn $19 so bad!!! I was willing to pay it, but going out of your way to call me non stop is a bit over the top and i honestly think I will just tear up my gift certificate and call it a day! Two $75.00 presents down the toilet!! The people kept pushing that I needed a membership yesterday as well. They kept reminding me that my $75.00 minus the $19.00 was not going to get me much. I was WILLING to pay the difference, but now...they can suck up the $19 bucks and I can only pray that they get flooded enough to never re-open. I am so disappointed in them! I would go to another location, but the next closest one is a bit far for me. Such a shame.... all I wanted was some relaxation after my shoulder surgery, but instead I feel more stressed out! | |
| NW | 1/15/12 |
| I hate ME, at least the one in Tallahassee, FL. I am a recent member and because of my experience with the Tallahassee office I am seriously thinking about cancelling my membership. I became a member at the Panama City Beach clinic and it was a VERY pleasent experience. They assured me that as a member I would be regarded very highly and always treated with the best service. However, that was not the case. I scheduled an appointment for my mother and I on Thursday, Jan. 12 and on Friday, January 13 the office called to confirm the appointment. At that time I asked if I could reschedule our appointments to later in the afternoon. The young lady obliged and gave me a 3pm appointment and my mother a 3:30 appointment. Now today, Sunday, Jan. 15 I get a call asking for my mother because she missed her 10:30 appointment. I explained to the young lady that our appointments were changed to 3 and 3:30 and she said that she only saw my appointment and not my mothers. She was very rude and unprofessional and left me feeling like it was my fault that the appointments got screwed up. I then called the Panama City office to get the corporate phone number and explained to them what happened. Not only were they very helpful I scheduled an appointment with them for today. So, now I will be driving 2 hours for a 1 hour massage...doesn't make much sense I know, but I was really looking forward to sharing this with my mother and I wanted to make it happen. Once I book the new reservations I called the Tallahassee office back and I spoke with a girl name Erica. She began telling me that because her office doesn't profit off my membership they don't have to accomodate me as they would for the memberships started in their office. I told her that that is not something you tell a client and I will be telling her manager exactly what she told me. Then after that conversation she tells me that I will be charged for 50% no show fee because I cancelled. I didn't cancel they screwed up my appointments. I am still waiting on a manager from the Tallahassee office to call me back. Like many of the other comments, if I could give them something lower than 1 star I would. I don't know how ME made such big headlines and growth with this type of service! | |
| Sonja | 1/11/12 |
| I was told in the beginning of signing up for Message Envy that it is a six month contract $49 a month and then I can cancel my account putting a 30 day written notice. This is at the Stenston Hills location in Colorado Springs. It is my 6 month appointment and I wrote a written notice to cancel my account in 30 days and I turned in this notice on the 9th Jan 2012. I got a call today on the 11th that stated I was not allowed to cancel my account because I was locked in for a year and that I could put a 6 month freeze on my account but that they would continue to charge me after that for the 6 months. I have kept my paperwork from when I signed up. I have read the 2 page contract up and down in all the place I have initialed. No where in the contract does it state that I am locked in for a year or for 6 months for that matter. I will be going down to the office tomorrow to speak to the manager and ask for a copy of the contract that they have on record. If it does not state I am locked in and they do not cancel my contract I will be calling corporate office in Scottsdale, I will also be going to the local news and I will get Message Envy blacked balled as off limits to military. Colorado Springs population is about 75% military. I spoke to a friend who had previously had a membership at Message Envy and they had the same problem happen to them. When they were down at the office there was another couple who was told 6 months for the contract. Since it is not written in the contract that you are locked for a year or for six months, they were forced to cancel my friends membership because she called the corporate office. The manager got fired but apparently this location is still doing the same thing, the stupid thing is that they did not change their contract stating you are locked in to a contract. My friend asked for the corporate office number and they would not give it to her. She told me she had to call another location to get it. I just googled it and found the address and phone number. Will be making a huge complaint about this company. Huh... nothing lower than a one star.. I would give Message Envy a -5 in stars for their services. | |
| Donna M McDonald | 1/12/12 |
| I have no problem with your massage therapist at the Creve Coeur, Missouri location.It is the staff at your front desk - they are arrogant, rude and never helpful. I joins the CC location in April 11. You now have a branch near my home on Olive in Olivette, Missouri - I have starated using that location. The staff is very helpful and courtesy and the therapsit are as good as CC. I was told I can not transfer my membership from CC to Olivette even though I can use the Olivette location. I very much want to change everythin to Olivettte I see no need for CC to get credit for my membeship. Thank you. Donna McDonald 314 991 3352 | |
| Alison | 1/5/12 |
| Very rude owner who charged my credit card for a friends purchase without my permission and then proceeded to tell me it was my fault for transferring my massage to her and that since we were friends it was ok. This is not okay and highly illegal. I let that one go to one week later being incorrectly charged for a membership fee which I cancelled with more than 30 days notice. Same owner fights with me about the charge. Needless to say I will never be using a massage envy again, and I caution people to keep their cards on file with a business who freely charges without permission; if I could give 0 stars I would. | |
| Upset Customer | 1/4/12 |
| very rude manager, very rude receptionist at Massage Envy Clearwater, Florida on McMullen Booth and Enterprise. They claim they call after they bill you to remind you to schedule - they dont. Manager takes a week to call back. I know others who have had bad experience. They even refused to let me sign a cancellation form!!!! until "manager" was there - I went in three times, claimed he was not. I would not treat clients this way | |
| Mary | 1/4/12 |
| If there were a 'zero' stars that is what i would pick for Massage Envy in Santa Rosa CA! Since I signed up last year this membership has been a nightmare. I am sending a snailmail which explains some of what I have been through to corporate and to the Santa Rosa ME. This business is run so poorly I do not understand how you have stayed in business. Again today I went in for my appointment only to be told they had no record of an appointment for me. The list of poor experience goes on and on. Very Disappointed and Frustrated in santa rosa! | |
| Wendy Thomas | 1/2/12 |
| I decided to use a 'gift certificate' given to me by my daughter over a year ago at ME. I made the appt. for 12/23/11 and had the massage done at 11.am. I completed the form with all my personal information, paid the tip and gave the receptionist the gift certificate and left. At about 4.pm I received a cell call from a blocked number as I was driving from shopping. The caller IDed himself as a police officer who proceeded to ask my name, address and if I was at ME earlier that day. I answered to the best of my ability then he sent he received a call from ME that I passed a bad gift cert. and may not be who I wrote on the form but a fraudulent client. I was in shock an told him I will go back to ME to straighten out the issue. He said he will not pursue the case to arrest me for criminality because it was a civil case after I explained my life to him. I went back to ME with my daughter who did confirm that she purchased the gift cert. on line. The manager was the worst. She said she called the police because they do not use gift cert. but gift cards and that she was told that I got the massage, left the gift cert. on the counter and left. I was furious as I told her she needs to look at her camera tape to see no such thing occur and why couldn't she just call me to come back and resolve the issue instead of calling the police as though I am a criminal. I told her I will pay the $49. with my Amex card to rectify the problem. She called the police again. She got the chance to explain then I got to explain to them. She even lied to the police and said I did not pay. Apparently the police told her to forget about the charges but it was too late as I had already paid. I would like to get my money back from ME as I plan to investigate the online purchase my daughter made and who got her $49.00. ME needs to train their employees. | |
| furious | 12/30/11 |
| Your manager lied to me, and told me my account was canceled only to continue charging me for the next ten months. Maybe your unaware that this is against the law. | |
| Jm | 12/29/11 |
| Worst place ever!!!! I called and scheduled a 2 hour massage using a $100 gift certificate. I went in today and thankfully before we got started I asked to make sure this was for 2 hours. The therapist said she doesn't do 2 hours. So I went back up front to see why they would schedule me with someone that doesn't even do the service I specifically set up an appointment for! The front desk girls were clueless on how to handle anything. The manager came out and said I could reschedule for sometime next month. I said no. I have 3 kids, getting away isnt easy. I said how about an hour today and in a few months use another hour and they could eat the price. She refused. She was unwilling to work with me when this was their mistake. Some idiot behind the counter chimed in and said I could come back tomorrow for a facial instead or a massage. If I wanted a stupid facial I would have scheduled that in the first place! I left there in tears. I called my husband when I got in the car and he called up there. He said the manager said she would let me do 2 one hour massages and they would eat the price difference but I couldn't get one today because I missed my appointment and it would be next week. Hello!!! Was this not what I asked for!! I can't next week because of children and I go back to work! I hate that place!!! Horrible customer service and the most ignorant employees EVER!! | |
| eoelofs1 | 12/27/11 |
| I had a horrible experience with one of your clinics this morning. I spoke with a man named Brad at your Pineview Plaza Office in St. George, Utah. This man was not very nice to me. He was very rude and condescending. My husband signed up for 12 months of massages for $49 a month. He was told at signing that he could cancel at any time. I know this because he called me directly leaving their office to tell me that we could cancel at any time. We decided that after a couple of months that we needed to cut down on bills and that $49 a month was a payment that wasn’t needed. I then called Massage Envy in the Pineview Plaza of St. George, Utah. Brad answered the phone. I told him that I wanted to cancel our account. He then told me that my husband signed a contract. I told him that Martin, my husband, was told he could cancel at any time, so there was some miscommunication. This man started talking rudely, so to get out of the situation, I told him that I am not very satisfied with this and hung up. I then went home and found the paper work that was given to my husband (see attached). I tried my hardest to look over the paper work, but it was basically unreadable. I proceeded to call the office back. I spoke with Brad again. At that time I asked him to read over the paperwork with me because I couldn’t read it. He read over the paperwork with me. I asked him then about cancelling and if there was some kind of cancellation fee. He then proceeded to be very condescending, implying that I didn’t understand what a contract meant. He was not nice at all. I tried to explain to him that if we had known it was a contract that COULDN’T be cancelled at any time, then I wouldn’t have called. I know what a contract means and what it entails. We have cell phones and satellite television that do the same thing. I proceeded to ask about a cancellation fee. He told me there wasn’t one. I was confused because he was trying to tell me that there was NO WAY out of this contract. I said to him that even cell phones and television have a cancellation fee to get our their contracts. He then told me that there was an amount I could pay and it would be $147. I asked what that would be for, whether it would be paying for a certain amount of massages or not. He said no, it would be a payment of three months of services and it would take us out of the contract. My husband has been there 3 or 4 times in the last few months. He has used the services we’ve paid for. I believe that we are being treated very unfairly and rudely. We have been a customer of yours and are not receiving a very good customer service. I tried to call your corporate offices to no avail. I am now to the point that I looking for other avenues to get through with this. I am looking to my local news stations, radios, the Better Business Bureau, and word of mouth. I am leaving my contact information for you to contact me as soon as possible. I will not be treated that way on the phone again by one of your employees, so I will wait for your contact me. | |
| Mary | 12/22/11 |
| Massage Envy totally took me for a ride! I was given a $50 gift card as a gift. Due to my pregnancy I was not able to use it within the first year. So, I called the Massage Envy located in Dunwoody, Ga. and was informed by an employee there named Jenny that the gift certificate did in fact expire a year from the date it was purchased. What a FAT LIE! Due to her lack of knowledge of her company product, I was forced to make an appointment that day since the gift card was set to "expire" within a weeks time. Mind you, this was 3 days before the holiday, and I was planning on traveling, and on top of that, we needed to get a sitter, and pay for her in order for me to make the appointment. However, due to the fact that it was a gift purchased for me, I did not want to see it go to waste. Once the day of my scheduled appointment was approaching, I realized my timing was cutting short, and had to cancel that appointment, and reschedule for what I THOUGHT was the cut off day for me to use the gift card. when I called to reschedule, I was informed by an employee named Shantrice that she did not believe that gift cards expired, and she was going to give me a call on the following day. Which was the day I was attempting to reschedule for, and what i thought was the expiration day of the card. The next day I CALLED, and spoke with an obnoxious manager named Nanette, who was also oblivious to her own company policy, which you would expect more from a "manager." Who also misinformed me that the gift certificate did have an expiration date. Forcing me to reschedule another appointment on that day, which the gift card was "supposed" to expire on; Nanette was also "gracious" enough to inform me that they were charging my gift card %50 which was half of what was on the card, for rescheduling my appointment that I missed the prior day, and since they were being so gracious enough to "oblige" me by fitting me in on the last day I had available to use the gift card. They were going to charge the remaining balance left on the card which was $25 for my massage that day. So whether I used the gift card that day or not, it was going to be a total lost. Well, come to find out, AFTER they had already completely maxed out my gift card for services that was not rendered. Surprisingly, they found out at the very last minute GIFT CARDS DO NOT EXPIRE!!! So, not only was I forced to set an appointment that I did not have to set due to being misinformed by one of their employees, but I was also charged once for having to reschedule a last minute appointment that I really did not have time for, but I was also charged AGAIN for the appointment I was told I HAD to take due to the fact they THOUGHT the gift card was set to expire on that day. By the time they actually decided to read their own company policy handbook, (Uh-DUH) I lost all the credit available on the card, and ultimately lost the gift my family member sacrificed to purchase for me, because they chose to charge me unjustly based on their own lack of knowledge, and ignorance of their company policies. This company "MASSAGE ENVY" is a flat out company full of scam artist. They take your money, in hopes of not having to work for it. Their lack of consideration that they try to cover with fake tones of empathy is rude, and a disgusting example of "customer service" which they clearly are not trained on when taking a job at this sorry excuse for a place of "relaxation." That they love to continue falsely advertising; please, if you care anything about your friends, or loved ones. DO NOT SEND THEM TO MASSAGE ENVY FROM HELL! It's a waste of your time, and money. By the time they are through with you, you will feel more relaxed from getting the hell out of there, than getting a "massage." By the way, if you are a scam artist, and like getting over on people, Massage Envy is looking for a few "good" men like you! | |
| Lady | 12/25/11 |
| Received a gift card from this place. I do not like this place at all and the buyer is stuck with the bill. Their refund policy sucks and this business is a bunch of theives. Rocky point NY location. DON'T WASTE YOUR MONEY! | |
| Marilyn | 12/4/11 |
| My franchise owner turned against me after I refused to see a sexually abusive client. After that she called me into her office for trumped up criticisms several times and then fired without cause along with three other therapists. I did not get unemployment benefits though I appealed my denial four times, ending at the 1st District Court in Tallahasee Florida. When I signed on at Massage Envy, there were literally eighty to a hundred pages of guidelines and employment documents to sign. Among them was a two line statement that If I failed to report to DHR, Inc. that I had been terminated by Massage Envy, I would not receive unemployment benefits. No M.E. therapist to whom I spoke after I was denied unemployment knew previously that DHR was our "employer" or that DHR had to be notified of our termination in order for us to get unemployment benefits. The true role of DHR was deliberately withheld from Massage Envy employees, including me, two other terminated employees (who got unemployment because I warned them about the requirement) and another employee still working at M.E. I enjoyed my work at M.E. with one exception -- dealing with the exploittion, disrespect, and dishonesty of management there. In the denial form from Unemployment, DHR describes itself as a "employee leasing company" and that I was a leased employee who had not reported for reassignment for another position! I don't know why what M.E. and DHR did to us does not constitute fraud against the Unemployment Benefit agency, but evidently it doesn't. | |
| cd | 11/30/11 |
| massage lover notes so eloquently "Read the contract before you sign it you idiots its all spelled out very clearly." Undoubtedly that rheotrical ejaculation came down from their corporate offices by an idotic 'yes' man. But more importantly, I concur with all the therapists posting here. Massage Envy is nothing more than a massage mill; herd your clients in, then herd them out as fast as you can. This organization knows absolutely nothing about healing, nor could they care less :to provide it to their clients: healing unfolds in positive regard for others, something this organization knows anything about. Their only concern is maximizing their profits, burning out their therapists, and providing dictatorial norms, to enhance their monumental greed. This organization's entire business model is inimical to healing people. | |
| Scammed*Texas | 11/29/11 |
| Massage Envy charge your account every month even you don't have time for massage. then it accumulates and when your flex card runs out, they cancel your account and refuse to give the services you paid for. I got sick so I was so busy going to Doctors and hospitals, I end up with six massages unused, when I refuse to be charged for more, they cancelled my account and forfeited my six hour massages. This is theft/robbery, I could have used the money for the rest of my hospital bills. They keep on insisting i signed a contract, maybe a penalty for not going maybe more appropriate but totally forfeiting six hours of prepaid massage is total greed. Their solution is for me to pay 4 hours more, now I will have 10 hours of massages. I can think of 1000 more important things to do. Then they say read your contract, then your contract is illegal, charging somebody for unused services. Don't expect your business to be blessed if you keep on stealing from other people!!! I am going to tell everybody i know about this business practice of yours!!! | |
| guest | 11/30/11 |
| **IMPORTANT** For those of you who go to massage envy and complain that a "1-hr session" is only 50 minutes, us therapists bust our asses to do a massage, get the client off the table, change the sheets and blankets, fill out your chart, and pick up the next person. So stop being so god-damned narrow minded and think about other people. After all, we are here to think about YOU by giving you a great massage therapy. I would appreciate to be treated as if I were human. Thank you. | |
| DE | 11/30/11 |
| I am currently on staff at a massage envy as a therapist. I try my hardest to treat all my clients with upmost respect and compassion. However, outside the therapy room, the place is my living hell. I am crying at least once a week from the pressure, bullying, and disrespect I get from the front desk staff and management. Every therapist I work with agrees that we are all over-qualified, under-paid, undermined, and our skills abused. The sad part is, there is nothing I can do about it because they consider me as completely replaceable and that there is no reason to listen to me. Each move they make is seemingly backed by law, and I do not have enough money from them to take action or even pay my rent and student loans from massage school. It gives me peace to know some one at some point will read this - though it wont do anything. So please spread the word and maybe we can change massage envy for the better, or put them back in their own private level of Hell where they came from in the first place. | |
| CAROLYN | 11/30/11 |
| The Mgr of Orlando SOHO location returned my call,was professional and allowed me to close acct without 30 day notice,of course I met my committment. I had a very unethical issue, so I emailed Massage Envy at clinic0724@massageenvy.com called 4803664140. There are many ways you can get your complaint to reach the right audience. Of course the Mgr doe not want my business either,he informed me he does not want me to come back. I would never reccomend this company to anyone.This company spends so much on advertising for new clients,they should have an abundance of clients in their database,to never have to advertise. You need to find out the email address for your own location and follow the proper complaint procedure, as you would do for any other complaints. | |
| stacey o'conner | 11/25/11 |
| Horrible business. The therapists there come and go constantly, it seems they cant keep the same employees for more than a couple of months. The front desk girls are snotty and loud. | |
sharon allen  | 11/25/11 |
| I am trying to locate george titus who worked out of your Hilton village spa but an no longer find him. can you help me - he was just wonderul an I would like to estable regular massags with him. Please advise. sharon Allen 480-348-372 thank you for your help. S | |
| Carolyn | 11/26/11 |
| Today I had an appt. for 4:30 pm, made yesterday,I called around 1 pm and informed them my asthma was severe and flared up,Julia at front desk, said we will charge you a 50% cancellation fee, so I went to the appt. I also put my cancellation notice in I have met my committment,but you need to give a 30 day notice. Now, I need to see when my last visit will expire,also ,contact my bank so they do not collect any more funds from my bank. The receptionist Corrine in Orlando SOTO location said , Oh I have asthma too,just use your inhaler. Well every ones level is different I told her. I wonder if they make you keep your appt if you have excessive gas and the runs.I will not ever go their again,or reccomend. I am going to pursue my complaint and take it everywhere,even to my doctor. Front desk receptionist could be very uneducated, and poorly paid to assist me like that,what do you thin/ She said their is no mgr,or corporate office,so then I will contact BBB in Orlando,the Massage Association,Doctor,Facebook,Twitter, and cc health Dept,because it was very unheathy for me to be their and they still insisted I take the appointment. Please beware,what about other illnesses. | |
| | 11/16/11 |
| I lost my job at Massage Envy on Nov.4,2011. I did'nt receive my direct deposit into my account so I called Meredith, to find out where is my money? She did not return my call so I called front desk and Nicole answered and told me that Meredith will be in at 11am. You see no professionalism, You don't give out that info. Desperately, waiting for answers about my check I, called Meredith again Wow!no answer. Okay, 10:30 I called Christine, usually she answers calls. But, guess what she got in touch with Tony\Manager. As, I opened the doors of Massage Envy you can feel the backstabbing, lying and uttered confusion going on. None other to say I had been pulled from the schedule and thats when I exhale. My prayers had been answered the exit was the very best thing that happened to me since Ive been there, but it was very,very, wrong and the way it was handled because I only wanted my pay check.Again, Please don't treat your therapists like that.Tony, needs classes on Professionalism\How to Handle Complaints. He didnt give me a chance he really made me felt like I had committed a crime. Please, tell Meredith answer her phone when therapists need info. about their check and I will never work at Massage Envy and I will make it neccessary that my family,friends and relatives to never, ever get a massage at Collierville,I see why its the Envy | |
| Annie | 11/11/11 |
| I wanted to voice a serious concern as to what I believe is an issue of false advertising. The franchise/company is Massage Envy and is located at 333 N. Brand Avenue in Glendale. Yesterday, I received a postcard in the USPS advertising "$10 off a 90-minute massage session with this postcard." I know from my one experience with patronizing this franchise, that their advertised 60-minute massage is in fact only 50 minutes - mine was 45. They shave 10 minutes off every hour and yet call it a 1-hour massage session. In response to this post card, I called today, 11/11/11 to inquire about the 90 minute "massage session.: The woman who answered the phone explained that the actual "hands on massage" part was not 90 minutes but 1 hour and 20 minutes - again, shaving 10 minutes off. When I questioned her about the 10 minutes, she said that the 10 minutes was for undressing. Mike, how is undressing partof a "massage session?" So why don't they tack on the 10minutes it takes to park, the 10 minute wait in the lobby, and the time it took me to walk to and from the massage room then? A "massage session" to me and I would imagine all consumers of massages, to mean in the actual massage room with the licensed massage therapist - not what I do separate and apart from the massage theraphy - ie - get undressed. THey are charging me for taking off my own cloths! When I told the person on the other end that this was misleading to the public, she couldn't have cared less. I asked her for a phone number for the corporate office- -she told me there wasn't one and to go to the website. I have the postcard - there is nothing on the advertisement that qualifies what a massage session is. The "$10 off a 90-minute massage session with this postcard" is prominantly displayed on both sides of the large postcard. Massage Envy is ripping off consumers - found their number - they are located in Arizona. $6M a year in sales with just 30 employees at the corporate office? Fishy. Number is 602.992.3689. | |
| chris | 11/1/11 |
| Massage Envy, which has collected thousands in gift card purchases from our family over the years, is now stealing hundreds more under the guise of the membership program. Not only that, but my wife prepaid for 15 massages and hasn't even received them yet. Stay away from these people. | |
| PS | 11/2/11 |
| Redmond, WA. A friend gifted us a $50 gift card to Massage Envy. When I tried to pay using the gift card, the cashier said that the gift card has a $0 balance. So, am not sure what happened. As best as I can tell, our friend paid $50, Massage Envy took that money and then did not honor it. The only reason I had gone to this place was because I had a gift card. What a scam!! Will never return to this place for a massage. | |
| Upset Customer | 10/19/11 |
| If there would be 0 star rating I would check on it. Massage Envy sucks big time. The massage that I received was not bad at all but when I went to clerk to pay for massage she told me that the price changed as of today. I got an offer in email for an 1hr massage for price of $39 and and up paying $49 because as she said: "Price changed today". How the heck in world these people think to stay in business if they work like this? Is there any number or email address for Envy's corporate? | |
| Molested Therapist | 10/18/11 |
| I had a client come in who was horribly inappropriate. He kept grabbing me and asking for things like not to be draped, and hinting that he wanted areas of his male organs massaged. I know that I should of ended the massage and told him to leave, but truth is when the situation was happening right in front of me I really didn’t know how to react and I was scared. I kept deflecting the things he was saying reminding him that draping was state law, and also massaging of male organs was against the law. After the massage was over and he stepped outside the door, he grabbed onto me and would not let go, until two therapists came out of the couple’s room after there massages had ended. He let go and quickly left. I tried to talk to the receptionist up front (Jacqueline) who scolded me because she was using the company phone to call a boy whose number she had gotten off face book and had hung up on him because she thought I was a client. Quickly she redialed the number using the company computer which she was supposed to be using to book appointments, but was using to browse the internet instead. I tried to explain what had just happened, but she told me to shut up. She also said that He requested to have me again next week. The lead therapist (Sammy) was on vacation, and I had never met the owner of the Massage envy I worked at; considering she never came in and I had no way to contact her. I did not know what to do except wait until the next morning and call the manager of the receptionists and tell her what had happened. That night when I came into work the Receptionist Jacqueline whom had been working the night the whole incident happened greeted me pissed off that I got her in trouble. She also told me that the client I had been working on had been calling for me all day asking what hours I worked and to see me. When they wouldn’t give him the info he would hang up and call back hoping to ask a different receptionist. I was told to write an incident report against him. I did and a week went by the same client calling every day asking the same questions and the owner still never having come in or reading the incident report. I kept insisting that I refused to work on him again and they kept telling me that’ not my choice that’s up to the owner. The day before the Massage IO was supposed to give him came and The owner had still made no attempt to come in or read the report. What choice did I have but to call the police and report him? After being contacted by the police a furious Massage Envy branch owner called me upset that I had gotten the police involved. She also called the client and told him that she didn’t want to lose his business and he was welcome back to see any other therapist there. After chewing me out I told her that I had tired to tell the receptionist, the lead therapist was on vacation and Had no way to contact her cause she was always out of the office. All she did was defend Jacqueline and say the whole thing was my fault for not ending the massage early and telling him to leave. Sammy came back from vacation, and greeted me with hostility, and dirty looks. For the rest if the month I was booked almost no massages. To this day if Jacqueline is working I still will not get booked. I have had other therapist and even clients tell me they heard Jacqueline talking about me behind my back; and most shockingly that she was talking about me to Sammy in front of clients and Sammy did nothing. Last Saturday a new client came in and one of my co workers worked on him at the same time I had a female client. Upon bringing her medical chart up front Jacqueline Cornered me and said “Hey do a damn good job this guy is my neighbor.” “I’m working on a girl” I said. She looked dumbfounded and said never mind. Today I had that same client as a suggested therapist. He was asking me questions while I was working on him, so I answered them After wards I was asked by Jacqueline to stay after work so she could talk to me. She told me that the client I just worked on said that I talked about way to personal things and that he was uncomfortable, and felt it was unprofessional. I started to tell her my side of the story, and she would not listen saying the customer is always right, and accusing me of calling him a liar. She also became upset and said she stuck he neck out for me and suggested me as a therapist to him. Why would someone who hates me and never schedules me anyone recommend me? And why would her neighbor come in ask me questions, and then complain? Seriously try and tell me this isn’t a set up! | |
| T watts | 10/13/11 |
| This company makes a membership sounds so good. They constantly taking money out of your account for massages you don't even receive. You call them to talk to someone to cancel the membership they acting like kit can't be cancelled. They should not mistreat people this way I need my money back even if its a month or two. Something has to be DONE | |
| David | 9/28/11 |
| Each Envy is a franchise OWNED by ONE person. Corporation has area code change to 480-272-7433. BUT, this number is no good either-it is a front because they cannot settle any complaints! And, they don't care! You need to file small claim court actions for lost money againt each owner! You need to call your bank who issues you the credit card to CLAIM A FALSE MISUSE of your card number and sign a paper with the bank saying it is a fraud charge. THE BANK WILL GIVE YOU YOUR MONEY BACK> IF NOT, CHANGE your credit card number ASAP...say it was stolen! Then these nasty ENVY locations cannot charge your accounts! Finally, FILE A POLICE CHARGE AGAINST THEM...call the police make a statement, then ask to sign it when it is ready for criminal charges against the ENVY location that messed you up! They stole your moiney...it is a crime! Gicwe the police case number to the bank to be reimbursed by the bank! Credit card companies have insurance to refund people....there are thieves everywhere. And also, good people. We all learn as we go onward who to trust. | |
| Stuart Satterfield | 9/26/11 |
| This WILL ......... Get to MASSAGE ENVY.......just please read the PREFACE (below) Hello.......My name is Stu and I am the Second Coming of Christ (FOR REAL). And I identified President George Walker Bush Junior as the THIRD ANTICHRIST "MABUS". [The Mark of the Beast is 666] <<< Look up some of this stuff on the internet yall ! DO GOOGLE RESEARCH on This << Anyway......the FBI has been interested in me EVER since I talked to a Federal Marshal in ATLANTA in the summer of 2008 >>> and I told the Marshal that I was CHRIST and that "W" was the 3RD AntiChrist. LONG LONG story > SHORT .......I ended up living in Marin County California and I worked at Massage Envy as a Massage Therapist. During my "stay" at Massage Envy the FBI investigated me THOROUGHLY and realized that I was NOT a prostitute and that I specialized in DEEP TISSUE ! Many of the Massage Therapists at THAT location (I won't say which ones) were converted to *ON LOCATION* >>> FBI AGENTS.......and so I had SO MANY Massage Therapists ALSO investigating me as FBI Agents (impromptu agents). The Massage Envy FBI did a DAMN good job of investigating me ! I got GREAT massages with Scott and Brendan. I loved 90% of my clientel. Now GERI-ANN at the Front Desk was a TOTAL B#@^h ! And she actually engaged in workplace harassment against me (BIG TIME !) Teri E. was overbearing on a regular basis but she is a good person. The Owner of this location (franchise) was a VERY nice guy ! Some more of the female staff there.....were Bitchy towards the Massage Therapists ......and A LOT of us did NOT like That. Would they be "beatchy" towards an Acupuncturist ?? Jutta was GREAT ! Well......that's all I can think of right now. I hope that Massage Envy can deal with a grade of 3 from CHRIST. STU, S C of C | |
| Bernard Buhr | 9/22/11 |
| I can not get my membership fees stopped from being deducted from my bank account even after i cancelled months ago. The CORPORATE number on the site is BS and is not in service. Now its 3 months and still being deducted and the management staff at manager level in the HOOVER , MOUNTAIN BROOK location just blows ya off with no return calls or even show an ounce of customer satisfaction. What has corporate done to ensure satisfaction at locations...ZERO ! I would never use this service again and i stronly suggest others to promote the same actions. By the looks of these posts it is running rampid in the organization at all levels at this point! BBB here we come and oh yeah .....face book is another way of showing the displeasures this company can bring ! | |
| Blaze | 9/17/11 |
| How the hell is this place still in business??? Do NOT go to any of these locations in Richmond, VA...what a nightmare. You can't cancel a contract, which as I look back on now, I was totally a sucker to buy into but hey, you think they are a legit business. WRONGO! When I did manage to cancel, I had 5 prepaid massages left to use. I call up a little over a month later to use one and as I'm leaving, they tell me, oh you were supposed to use all of them the same day you signed your cancellation, that'll be $125 for my 75 minute massage (I was to get an hour & half). Yep, you read that right. I told them I need the manager to contact me which, they were clueless as to who that was. Finally, someone came out front from the back, and told me they'll leave a note for Lance or Novee (however u spell it) who are "supposedly" the managers. Still haven't heard from them. Again, go to salon del sol, you get a full 60 minutes of massage, professionalism and customer satisfaction, and not the 45 minutes you get with is rip off facility. Please, tell everyone you know, don't try this place, don't give your friends gift cards to this place, I guarantee, they won't be your friend after they visit this joke of a business. | |
| massage lover | 9/17/11 |
| Read the contract before you sign it you idiots its all spelled out very clearly | |
| AA IN TX | 8/29/11 |
| MASSAGE ENVY....THINK TWICE!!!!!! They will be sweet in the beginning but will take every penny they can get once you sign the dotted line. I have prepaid memberships and was told I could give to family or friends if I chose to do so, however they leave info out. You must call your home location if you have moved to do the transfer and when transferring, you have to pay a 10.00 charge for the "receptionists" to click some keys on the computer to allow the transfer of one of your already paid for massages. Oh and its hell if you choose not to renew your membership. | |
| Catherine | 9/4/11 |
| Why is the Massage Envy/Bay Colony/I-45 @ 646 Violating Federal Labor Laws & discrimination of employees???? This is the most disgusting situation. I visited the clinic with a "friend" she has a membership and goes frequently for massages. She has been asking me to "join her". I went just to see what I thought about the place. While my friend was getting her massage, I visited the "ladies room" and got an ear full. Employees did not know I was in there. My heart went out to these girls. They were upset about the consistent delay of their checks on Holidays. The checks are delayed until after the holiday. I overheard some conversation re: July 4,2011 where the checks were due 5th and 20th. So, no checks prior to July 4 weekend. One emp. was almost in tears and stated she was calling the labor board. Another young lady stated she was contacting an attorney since she had reported this situation to the Corporate headquarters and nothing is ever done. I waited until the girls left out so they would not realize a customer had overheard. I went outside and went to another business to get something to drink. I related what I had heard and the employees at that establishment and it seems some of the business around the clinic know ALL about the problems. And they do not have nice things to say about the owners of the clinic. I told my friend about the situation and that I personally would never use that place. Later in the week, my friend who has a membership about to expire, told me she had an opportunity to speak with a couple of the long time young employees and found what I had overheard was an ongoing practice. She said she will not renew her membership. I wondery WHY this is being tolerated. I did notice the many complaints on this page also. | |
| John Wayne | 9/11/11 |
| I signed up at the one in Renton Washington like an idot. There massages suck, I tryied getting a refund after paying for over a year and having 10 unused massages. the only thing this place is good at doing, is robbing you blind of your money. PLEASE DONT GO HERE. OH yea dont try calling the corporate office you will have better luck reaching the Director at the CIA headquarters. | |
| Elizabeth | 9/6/11 |
| Dear Massage Envy, I received a massage from your company on June 8th 2011. I was pleased with my services so I tipped an extra five dollars, I also decided that I did want a membership but BEFORE completing the form I decided that I could not afford the membership. However, on July 6th 2011 $54.00 was withdrawn to pay for services that I NEVER gave authorization for. Now it is September and yet ANOTHER charge is now processing in the amount of $54.00 that I never approved. I never confirmed this membership nor did I confirm that it was okay for this money to be taken from my account. I do not live anywhere near a massage envy and have no plans to ever use your services again. I never approved this and I am very unsatisfied. I have every intentions of going to your corporate offices if this money is not re payed to me. This company is beyond disastrous, it absolutely apals me that your employees are this desperate to continue with a membership that I never agreed to. Sincerely, Your most disgusted upset customer | |
| BT | 7/6/11 |
| Stay away from this establishment! Their massages are terrible and they treat their customers like garbage. I travel for a living and am someone who gets massages quite regularly when at home in Los Angeles. As a birthday gift I was monetarily treated to a 90 minute massage at this facility. My therapist Kim was recommended by the scheduler Charles, as I require deep tissue or high pressure and need intense work on my sciatic nerve. Not only was Kim unable to do anything above medium pressure, but she skipped my sciatic altogether, which was the main reason I went in for! Sufficed to say, it was one of the worst massages I've ever had. I demanded a refund and the facility refused to give it to me. They then offered to give me another massage at a cheaper rate (why?), but I had to travel the next day anyway. They finally agreed to give me a gift card good for a free one hour massage to use when I got back home to Los Angeles. When I finally did get home my local Massage Envys wouldn't take it, saying it was only good at the Shoreline store where it was issued. After a few exhausting phone calls, I was able to get the Shoreline manager to agree to call a local Massage Envy and get them to accept the gift card. The Shoreline manager was very argumentative and condescending to me. She treated me like some kind of con-artist or degenerate, when all I wanted was to use the gift card that her store gave to me, nothing more. After pleading with her enough, the manager agreed to contact my local Massage Envy (in Marina del Rey, CA.) , but never returned my calls or spoke to me again. Finally, after I called back and hassled my local Massage Envy enough, they agreed to only accept the card at its minimal value ($39) if I paid for a massage at a premium rate..so with the value of the "complimentary one hour massage gift card" issued by Massage Envy, another Massage Envy agreed to charge me $60 for a one hour massage....ABSURD. I threw the "gift card" in trash where it belongs. | |
| Super Stars | 7/7/11 |
| I have worked for Massage Envy for almost 4 year. I started as a Massage Therapist and was injured and unable to do massages. Lucky for me my owner allowed me to try out the sales. Over the next two years things for me have really changed for the good. I couldn't be happier to be a part of the Massage Envy brand! I now over see 3 clincis and customer service is our biggest goal. I have talked with clients that are uphappy or upset and keep in mind we are all human and make mistakes. It saddens me to read all the comments when I feel like we really bring something special to the world of massage. I could go on and on about Massage nvy and the things it has given me both in my work life and my personal life. It's an amazing place to work and I know for a fact we aren't going anywhere any time soon.. Cheers | |
| Pat Rice | 7/12/11 |
| You have a felon named Penny Schiess working for your Tampa Office on North Dale Mabry Highway and Van Dyke Road. I will not be returning for massages at this shop and will be telling my friends not to as well. | |
| Former Customer | 7/2/11 |
| To the people, like me, who have membership issues, yes we "...SIGNED A CONTRACT." However, we did so without the intention of being cheated! Any company that thinks it can hide behind legalize to cover and enforce unethical business practices, is destined to eventually fail. Massage Envy has a real opportunity, (provided by the respondents of this forum) to identify and eliminate the horrible injustices involving customer memberships. Massage Envy is a wonderful concept; affordable and convenient massage. Unless something is done to correct the serious issues cited in this forum, this wonderful concept will implode and fail, amongst a litany of dissatisfied customers and lawsuits. This company should work to revise its membership agreement and establish stronger corporate governance with its Franchisees, particularly with respect to improving customer service and creating fairer customer contracts. I have canceled my family's annual memberships (4 total)as a result of poor services: sessions were less than the full hour, sessions were late starting, managers were not empowered to resolve customer issues; follow up by managers seldom occurs; prepaid sessions SHOULD ALWAYS BE REDEEMABLE, EVEN AFTER CANCELATION! Massage Envy your company is broken - please fix it! | |
| Jen | 6/28/11 |
| I have a membership at Massage Envy Sherman Oaks and I decided to cancel it after a year of automatic deduction from my credit card because I lost my job. I was told I have to use the remaining 13 massages in 30 days, but they are going to give me an expiration date on when it is going to be. I was told that the manager was going to call me. I didnt get a call from the manager. I received a call the other day telling me that my credit card was declined and they would like another form of payment, i told them that I had canceled my membership. They said they cant cancel it unless i make that one last payment. So, i gave them a credit card no for the transaction. I asked the person when my memberhsip expires, i was told it will expire in 5 days. I asked her how that could be when they were supposed to call me and notify me when and the fact that they just deducted the last payment off my credit card today, i should get 30 days to use up my 13 massages. I called today for the manager and I spoke to Kimmie the receptionist and she was very rude! She said i onlly have 5 days to use up my 13 massages and that the manager is very busy to make calls. They are very unprofessional. I want my money back!!! thats 500 dollars. They are a bunch of scammers!!!! | |
| Linda S. Carlsen | 6/13/11 |
| I purchased a one year membership to Massage Envy in Overland Park, KS. I had hoped massages along with physical therapy would help my frozen shoulder which was a result of shattering my wrist and having had my arm locked into position for 9 weeks. After 2 massages, I realized that I had "jumped the gun" and that my arm needed the therapy but the massages were not helping. I paid for at least 3 months without getting the service. I asked and was granted a 3 month freeze on my account. During that 3 months, I developed shingles on the sise of my surgery for my wrist. I again asked for a freeze on my account and was granted 6 months. It has always been my hope that I could do the massages but my doctor tells me, he would prefer that I not get them. I still have 5 massages coming, and I was told I needed to get a doctor's note saying I can not get the massages. I agreed to do that. My daughter has been a customer of Massage Envy for over a year. I asked if she could use the 5 massages, and I was told the manager would allow my daughter to have only 2 of the massages even though I would be paying for 5. That is not the solution to my situation and what I am asking for is the 5 massages for my daughter. I have already written your feedback option on your website asking to be contacted. But I have not been contacted. I'm sorry it has come to this but customer service is very important to any company, and I would like to believe there is someone in your company who can help me. My daughter will not renew her membership so you have lost 2 customers. The way you are handling this is not good marketing or customer service. Linda Carlsen | |
| Kim Moon | 6/17/11 |
| If I could give massage Envy a 0 for no stars I would. I was a member for a year which I knew was required in order to cancel my contract, In March of 2011 I asked the phone tech or whatever her position was to cancel my contract and she said OK. I then thought everything was OK... Wrong Massage Envy waited 4 months & then hit my account for $196, when I called them and tried to get a refund all I got was your account was in a suspended state well then why in hell would you hit me for 4 months payments. and never even bother to call me she in turn says we were calling you every month, which is a lie because I have not received a call from them past me calling them in March. I told her that I will pull up my last 4 months phone bills to prove it because I also have you-mail on my phone which is the best thing since sliced cheese because even if my phone doesn't ring because I have it turn off, it still tin touch with corporate to get my $196 refunded because if not i will start posting the real deal about how the massage therapist & not me are i the back having sex with tier clients and I know this because of a therapist that used to work their who quit and went to another spa because she didn't want to be apart. And lastly they have the nerve to have a bogus number listed up at the top for corporate. Kim Moon | |
| lillian | 6/17/11 |
| Tried to cancel my membership form because I am moving to europe and they needed proof of move or they wouldnt cancel it. I will never again use this company for a massage. Horrible customer service and they are very unprofessional. Notice how there corporate number doesnt even work. I run my own buisness and I would never run it like this. | |
| Monique Fletcher | 6/18/11 |
| I am very un happy with the massage envy in El Paso, Tx on Joe Battle. I sent my husband in for the $49.00 1 hour massage and in the brochure it states you can add on a facial for $10. 00 dollars more. We were charged $105 dollars. The manger told us that the facial was an additional $59.00. When asked how could this be, even after showing her the brochure she stated it was a misprint. And she would not give us a number to her district manager. I thought I was doing a good thing for my husband before he leaves for deployment and I was ripped off !!!!! | |
| Linda | 5/23/11 |
| Barry - I will email you - hope your email is current. My attorney - when they burned my back so badly I was hospitalized and treated, and the manager said all she could do was...(and she quoted the cancellation policy), and they will not refund my money even though my year had passed, and I want out without losing all that money that they kept taking out! | |
| Pete | 5/30/11 |
| My experience at the Massage Envy was positive until I needed to cancel my membership. Over the past 15 months I received quality massages, please know my complaint is with the Encinitas managers, Joanna, Tina, District Manager Brandy ( never called back)and corporate for not responding too. When I cancelled the person at the front desk told me there would be one more $59 payment and then it would be cancelled. I asked about remaining credits she told me I had until the end of May to use remaining credits. I made an appointment and was called back to let me know there were no remaining credits, they expired May 3rd. not the end of May. They could fax me the copy signed. I don't wear my contacts for massages and relied on the front desk person to give me correct information. Since, I've been told by Joanna(Manager) in a nice way, I'm lying. They have notes on a phone call made by Tina,also the front desk person would not tell me about having the entire month to use the credits. I'm amazed on how many negative consumer complaints they have received. I enjoyed the massages but customer service by their managers and corporate office are not a strength. An attorney in Ca. has informed me that I'm entitiled for something I paid for and it's illegal to say they have an expiration date. This person was not my legal counsel but will pursue this matter further. Only want what I paid for, it was less than 2 weeks later they wouldn't change their mind. Actually they would, if I was willing to sign up for another year, otherwise credits have no way to be activiated. Simialar to others, they would not give out corporate number, unbelievable!! Asked for franchisee number for Encinitas, would not give that out because they own other locations too. Don't be fooled by friendly voices, doing what's right and common sense is not valued by Massage Envy. | |
| Ken | 6/3/11 |
| Massage Envy employs very scam-like business practices. I bought a 3-massage package for my wife prior to Mother's day. Turns out, I actually bought a 3-month membership that can't be cancelled or returned after 3 business days. The owner of the 4 Massage Envy's in the Western Washington, Rick Davis, tells me that he is prohibited from rebating a client due to the "franchise agreement" and was quite happy to forward me to their Corp. office to "read it myself". The end result is that Massage Envy refused to return the credit charge I made and essentially told me to "pound sand". Totally a scammy operation - I will never do business with them again and will tell all my friends. Ken G. | |
| Matt | 5/16/11 |
| My girlfriend and I took advantage of a massage special which was great...however as we were leaving, the receptionist was pushing to sign up for the their wellness membership..thinking it was a good deal, we did... WELL, 3 phone calls later because they failed to correct the payment request made by me.. i specifically told them to cancel all debit cards and gave them a new card for both accounts to be charged.. of course, this didn't happen and according to DE state law, unlawful use a credit card is a class G felony; class A misdemeanor.. yea, i thought this was the of my saga.. after having this issue for the first 3 months of our membership, i faxed them a notice of membership cancellation. so, what happens, the manager calls me a few days later saying we couldn't cancel the membership because we weren't members for a full 12 months!!! the contract that we signed said nothing of that therefore making their contract fraudulent. the receptionist said nothing of us having to be members for 12 months before we could cancel because if anyone knew that, why would you sign up? I asked if we could cancel at any time and she said yes........again, DE state law says, deceptive business practives; class A misdemeanor. anyway, massage envy is the worst place ever.. they preach about a relaxed environment however, over the past 3 months they created more stress. i tell everyone to save your money because they're not worth it, even if they have a "special offer." | |
| In response to "LOVE Massage Envy! NOT! - reply | 5/16/11 |
| CONTRACTS..... they're fraudulent.. maybe YOU should read it because when I had the manager read it, she agreed to me that their staff made a mistake.. AND how can their manager say i have to be a member for 12 months before i can cancel while their CONTRACT NEVER STATED IT.. when I said I was going to sue them, they all of the sudden cancelled my membership knowing their were wrong.. their business ethic is horrible and they constantly take advantage of people.. don't you think it's weird that soooooo many people complain about the same company, i.e. massage envy but in all the states they're located.. you say there's satisfied costumers...ha, where? costumer service - is the worst.. when i was there, it was awkward, you have 4 people sitting in chairs staring at you while 1 is actually "helping" you.. after i called 3 times, they couldn't get my billing information correct.. how hard is that? massage envy is the main stream massage company, their typical coporate crap takes advantage of people and id like to see these company go bankrupt.. | |
| In response to "LOVE Massage Envy! NOT! | 5/10/11 |
| To whoever wrote "LOVE Massage Envy! NOT! and claims it was someone from corporate. It was not, it was me! I do not work for corporate, I am a normal HAPPY massage envy member. You are not certified to make the claim that it was someone from corporate, get over yourself and stop making false accusations. By the way, I bought my mom a 3 month gift membership and on the CONTRACT she signed, it said she must use the massages within certain dates or she would lose them. Dont blame the front desk for you lack of reading. Maybe you should start reading CONTRACTS you sign. | |
| Jamie Duffield | 4/29/11 |
| Wow, so im not the only one? My first month was great and then I could never get in, whenever I was able to book an appointment the massage was terrible. I complained time and time again and no o.e lisened. The girl at the front desk was rude and just didnt care. I just stopped going. I ended up paying for a year of massages that I didnt use because of the hassle. In May I finally thought I was free of them due to my contract being up and still got charged! Apprently, after your 1 year mrmbership is up you have to sign a termination form. So, they got me again. These people are crooks. | |
| Views From a ME Massage Therapist | 4/30/11 |
| I have been a massage therapist at ME for the past month. I do enjoy working there as there is not really any stress, unless business is slow. I don't have experience being a client with them but as an employee in the location I work at, there does not seem to be anymore issues than you see at any other business. I am not saying that the issues I read above are right, I am sure for the most part your complaints are worthy. Although, you cannot always blame the girls that work at the front, they are most likely doing what they are told. If I owned a ME I would never let my customers be that unhappy and would resolve the issues immediately. I cannot understand why some of these managers are behaving in these unprofessional manners and it is disheartening to read these complaints for a company you work for...but that is what you get when you deal with franchises unfortunately. As to cancelling your contracts and still being charged, I really don't think that that is the cause of the part time girls that work at the front. Remember you also SIGNED A CONTRACT, if you are unhappy about something, don't start acting irate immediately because that won't get you anywhere. Ask to speak with the person in charge and quietly explain your complaint and I am sure it can be resolved according to the company guidelines. Remember to always read ANY contract you sign in any situation. In regards to the person complaining that the massage was only 45-50 minutes...That is how it is wherever you go and is an industry standard, most people know this. Your massage should be 50 minutes with ten minutes in between for the client to get dressed, the therapist has to change the sheets and get the next client on the table and start the next massage. And if your massages are truly 40-45 minutes make sure you are getting there ON TIME! If you are late 10 minutes, you lose that ten minutes because the therapist has appointments after you...the next client should not have to wait because you were late for your appointment. And the rooms are cold because we have to massage for hours and it is extremely physical work, as an LMT if you are hot and dehydrated you are not going to receive the best massage possible from the therapist. The therapist should ask if you want the table warmer on or offer additional blankets. I feel bad for the people receiving bad massages as I to have had the same problem. You just need to ask the front and maybe other members who they feel is good for what you want and I am sure you will find a good therapist. P.S. If you Google any company, you will find forums like this bashing the company and how bad the service is and so on...A good thing to know is that in life, you just CANNOT please everybody! There will always be a small group/small % of people that have to complain about anything and everything, but we must remember that these people are the minority not the majority. | |
| LOVE Massage Envy! NOT | 4/21/11 |
| Obviously the comment titled LOVE Massage Envy was written by a corporate member of Massage Envy. Here is their Corporate tlelphone number 480-366-4100. Here is Richard Adams, Director of Field Operations,telephone number 480-366-4103, at Massage Envy. I was a client at the Timonium Maryland office. Never again. The owners Nancy and Barry Boone are absentee owners. The manager is afraid of and will not speak with clients. I was wary of the full court press sales presure the staff gave me at my first visit. My satisfaction was not their concern. They wanted money. I did a few walk in visits and paid the non member rate. The massages were okay, but not great. I eventualy bought a 3 month membership for myself and girl friend that would provide six massages. Whe had one massage each, and 4 remaining massges. When I tried to book two more massages I was given a date outside of my contract and was not advised as such. We arrived for our massages. When we finished and tried to book our next massage we were told that I has only purchased a total of 4 massages and there would be an extra charge. Then the staff demanded full non membership payment of the massage we just recieved becuase we were 2 days out of contract. If that was not enough, then the front desk team tried to up sell me into a long term contract. So, I told them to go pound sand. I paid for six massages and got to use 4 and they tried to make me pay for two of the massages twice. I refused to pay for the massages they claimed were not part of my contract. The manager would not speak with me and left her office through the back door. I felt like I was dealing with children, which I was. This place is not customer friendly, however they do value your money, but not your satisfaction. | |
| Tempe Marketplace <3 | 4/15/11 |
| This company is going to go down? Im pretty sure there are two pages of complaints and thousands and thousands of members who are perfectly satisfied with their massages their therapists and the front desk. Not to mention the people who started massage envy were on the secret millionaire. Its also proven massage envy is the 4th biggest and fastest growing franchise in America, so i highly doubt this company will go down. And "bad karma" people this gives you a 1 hour massage a month for 49 bucks! Normal massages are hundreds of dollars... there are 30 somethin therapists at each clinic if you dont like one massage try someone els. and ps if you cant afford a 49 dollar massage dont sign the contract that says you will pay it monthly? We dont force your hand to sign the paper! lol massage envy put me through college and i love them. I have watched massage envy help cancer patients, people with fibormialga, people who are stressed and going threw hard times. 99% of the time I see happy faces walk out the door. Makes my day! Sry to you people with bad experiences no one is perfect. BUT they are not a crooked franchise! thx ;) | |
| ummm weird question | 4/15/11 |
| plz delete the previous comment from tempe marketplace...wrong clinic i apologize | |
| /assage envy employee in california | 4/19/11 |
| I love being part of a strong minded, well educated team of caring and inspirational co workers. During breaks we discuss situations of clients needs and will research possible causes and solutions...that is why I stay an employee...but...we work very hard performing deep tissue and sports massages with pay one third I have ever made...our bodies ache and most of us cannot afford medical insurance which is weakening us...some of us have broken down due to lack of medical assistance...this is a large corporation...please help us keep strong for you! Express your concern to management....we love caring for all of you....help us be able to continue your treatments....._ | |
| Nena razmara | 4/5/11 |
| I live in wood bridge Virginia and today I made a visit to the location nearest me in wood bridge-Lakeridge. Their offices appeared clean and neat and there weaned to be a shortage of staff so I had to wait for half an hour. They automatically assigned me to a male masseur without asking my preference. When Joe arrived he led me to a small room very non descriptor with a massage bed and an anatomical chart on the wall and asked me to get undressed and get under the sheets and blankets. The room was colder than the sitting area and the bed although attached to a thermostat had not been heated in preparation for the session. I slid into the cold bed and waited his return. He began the session by moving my neck into two different positions and moved to my arms there after. He applied a lotion and within minutes I had broken into a severe rash that burned and itched ferociously. I have never had an allergic redaction in my entire 47 years and this was the first. He had now progressed to my legs but he could tell that something was wrong and he ran to get to get some wet towels to wash me off. He told me that many people seem to react to the lotion but nit the cream tonight my Internet search shows that massage envy has had a dearth of complaints about reactions to the lotion but they continue to use this product regardless. Most of my session was spent diagnosing my reaction and washing off and the few minutes that I got lacked any skill or repertoire of massage techniques.our session ended abruptly and they wanted to sell me a membership after the fiasco when perhaps what they owed me was a real session. It is evident by all the complaints online tat this is nit a company that cares enough to respond nor do they realize that each added complaint that is not rectified and remains for others to see is an approach to the end of the road. | |
| Trainermom | 4/6/11 |
| PLEASE READ: This rating is not for my therapist, Tracy, who I would give 5 stars to. This is for the company. I received an introductory massage, which was more than satisfactory, for $39 (I had a coupon). I was asked about joining the Club but wasn't told anything about what the massages would cost thereafter if I did not join. I booked another appointment with Tracy, expecting to pay $59 because I thought that was what the going rate was. I was shocked when I showed up to find that I would be charged $98 because I had not joined the Club. No one told me any of this when I was in (La Verne). I KNOW I would have remembered being told I would have to pay $98 for massages. Very poor business practice. Left and felt bad about leaving her with an hour to fill. | |
| Dana | 3/30/11 |
| I work for Massage Envy in Scottsdale. Even though I have only been there for 8 weeks, I can say that I am shocked at what the owner of this franchise allows. For her it is only about money. Sell a Wellness Program, and Murad product and you get your commission. That's OK, but what is not OK is the pressure that you will be fired if you don't meet your percentage quota. I can appreciate having to put forth effort to sell, but when the MANAGER looks the other way while the "cancellation manager" falsifies records by changing new prospects names (if she doesn't sell), writing up Wellness Program contracts while making an appointment for a new customer even before they've had their appointment, entering the sell, and oh, did I mention she's the "cancellation manager", so she can cancel with an excuse and no questions asked and STILL make her percentage high. I have caught her changing names in the system, I have caught her trying to back out of an issue when she was caught by a therapist who asked about their last client (the name had been changed right as they walked out the door). Not to mention this practice is done by a few of the Sales Associates. The owner is being ripped off, but she's so set on selling she's not looking at the bottom line. If she'd really look at her books she'd see she's not making as much as she thinks. The owner as I've said has only one thing in sight, was there a sell. You can't run a business by ruling with fear it will result in what I've described above. I'm a really great catch for an employer and I am appalled by what's going on. I'm not sure how long I will stay with them I don't want to get caught up in all that's been going on. I don't want my reputation ruined by a ignorant owner and silly employees. | |
| discruntled employee | 3/28/11 |
| Massage Envy hires certified bodyworkers and promotes them as Licenced Therapists. I worked for Massage Envy for 2 1/2 years with no licence or insurance, it was never an issue of obtaining the national board or insurance for that matter. All the while Managment knew of not only myself but more then half of their staff had past theit "grace period"... I think its wrong and false advertisement bc folks are paying for Professionals and they could have went to the mall and paid 5bucks for the samething... Massage Envy is a joke. | |
| Janice M. | 3/17/11 |
| BBB Complaint Filed against : Massage Envy– Valencia #0636 23957 Newhall Ranch Road Valencia, CA 91354 661-259-0878 I properly canceled my membership in 2009 due to a move that resulted in no ME within 50 miles. According to ME rules, I brought a letter of cancelation into the clinic before the move and mailed in my first utility bill as soon as we received it one month later. At that time I had become very ill and my husband took over the finances. Last month (Feb 2011) my husband had me look at the credit card bill and we discovered that ME had reinstated the charges to my card and had overcharged me by 11 months (April 2010-Feb, 2011)! The clinic and corporate having been giving me the run-around and have recently basically told me to go pound sand! I have sent them documentation proof of the proper cancelation. These charges are fraudulent and need to be reimbursed. My experience leads me to believe that THIS IS A DISHONEST COMPANY and I warn everyone to not sign up for a membership and never ever give this company your credit card number! Resolution Sought: Reimbursement of the $413 fraudulent charges on my credit card. (the credit card company was able to reimburse 4 months worth.) | |
Roger Allen  | 3/18/11 |
| My wife an I are very pleased with our masasage therapist at the new location that Massage Envy now has just two blocks away from hour home in Tucson. Our therapist is a graduate of DIHA in Tucson. My only regret is the choice of voices for your answering machine in Tucson. The man does not have a warm soothing voice. You need to have a new voice/over made ASAP in Tucson. If interested I have the voice you need as a voice over. I have an extraordinary background in oral communications and as a TV producer. In addition, I also graduated for the Desert Institute of The Healing Arts (DIHA) here in Tucson in 1988 and value massage treatments. My voice would bring more business without a doubt! | |
| Candice | 3/21/11 |
| I signed up for their monthly service. Put it on my card so they can charge me monthly. I had a family emergency and had to cancel my appointment. They said they would have to charge me for half of the monthly charge of $49. So I called my bank an they said they charged my card the full $49 I have tried to also find the corporate number with no luck. Obviously by the complaints they are getting this company will not be in the game for long. I would never. I repeat never recommend this company again ever they are crooks oh an by the way do not ever give them your card it is a major chain of events time and energy to get out. Also their massage therapist are a flipping joke. Bad Karma for this company I am telling you. The place is a joke. | |
| Demonchen | 3/11/11 |
| My name is Demon chen , working at the Hangzhou Shouken Electric Co., Ltd. in china , i am glad tell each other that our company have launched new model and new products . So today i want to share this new thing to everyone , Our company is professional in producing and selling massager and massage chair . we have a good reputation and solid strength in producing product . and sales very good in the Globle . This is our company's products website, please click it : www.shouken.com.cn/ My email is : shoukensale1@gmail.com , Please contace to me if you have any questions about it . we have the enough confident that our product can meet any of your requirements . Best Regards. Demon chen | |
| Alameda CA | 3/10/11 |
| I have come to realize that Massage Envy is a rip off and I'm contacting the BBB. I just found this website after emailing corporate and never getting an answer. I got a membership, was going Monthly until I got into an accident and was unable to go. I called and put the membership on hold, they continued to take money from my acct. for months until I found it again and then called them and asked them to put a hold on it again. After I some what recooperated and tried to use the massages they already charged me for, they said I canceled my membership and there for loose my old massages. I am partially disabled and still going through Therapy and doctor visits, and I explained this to the manager and they don't give a damn. They have also refused to give me their corporate office number and they say you can only contact corporate through the email they don't respond to. | |
| | 3/9/11 |
| I want a full refund. Manager Never returns calls. 4 times now. Wif had a massage from 90 lbs. Asian guy with weak girl soft hands. | |
| Ann | 3/2/11 |
| I work at Massage Envy Covington, WA as a therapist. Customer Service is number one in our clinic. The front desk really work hard to find a good match for every person that comes for a massage. Our therapists range from new graduates to 27 years experience. We offer a wide range of massage specialties ranging from relaxation to therapeutic, deep tissue to cranial sacral and much more. We are all about the clients experience. Please do not judge all Massage Envy clinics by one bad experience. Massage Envy offers massage at a very reasonable and affordable prices. We have 20 therapists in our clinic and just try them till you find a fit. I love working there and find a very fulfilling career with Massage Envy and I have 27 years experience! Don't give up on us or yourself! | |
| Teresa Clark | 2/20/11 |
| Park City, UT: I bought a gift certificate for my husband 90 minutes in all he probably got an hour massage, this is such a rip off. When I pay for 90 minutes I expect him to get his full 90 minutes and no less or no more. Then after getting ripped of on his 90 minutes the girl at the front desk tried to say he owed $30.00 more dollars. Not only was the girl at the front desk trying to get more money out of him she was very sick, why would you come to work with a cold? Let's pass our cold around to the clients......very unprofessional. This was the second gift card I bought for my husband and the first time he was shorted his 60 minute massage, but he had an excellent massage therapist so that made up for the shorted 60 minutes. But this time he had a horrible horrible massage therapist and not even his full 90 minutes. Never again will I buy from Massage Envy. Very disappointed with Massage Envy. | |
| | 2/11/11 |
| This place is unethical and disgusting!!! I wanted to buy a $39 introductory rate gift card, and I was told to buy the special of $55 for massage, tax, and gratuity included. They told me it was 20% gratuity. I later calculated and found out it was 35% gratuity!!!! WHAT!? 35% gratuity for a bad massage!? I called the manager, Gavin in Eden Prairie, MN and told him I thought it was very misleading and unethical, and he told me it wasn't, interrupted me the entire time, and offered no apology. NEVER GO HERE! | |
| Daneil Kwon | 2/15/11 |
| During Christmas 2010. I went into Massage Envys Spa at Livermore, CA at 2100 Portola Ave. to buy a gift card for my wife for Christmas. The lady ask how much do I want to buy on my card. I told her that I wanted one or two hour massage. She then responded that if I purchase two hour I can get the introductory rate for $98. So I purchased two hour for $98 which she wrote on the card $98 - 2 hour massage. a month later my wife call to make a appointment to redeem for the 2 hour massage. They told her that since she been to the establishment twice before. she can not use the gift card for 2 hr. she have to pay the different for the reg. 2 hr.rate or joint membership. I called the spa and spoke to the manager that, when they sold me the gift card they did not tell me nor is written on flyer that this can not be use for patron that have visited the spa more then two time without jointing membership. They admitted that was part of their employee mistake not telling me the policy. If they have told me . I wouldn’t have bough it. Do you think that if you want to buy a gift card for this kind of service as a gift to someone. You would go to them and ask ... Honey, I want to get you a massage for Christmas. Have you been to Massage Envy before ? Ha.... most unlikely. They still refuse to accept the card for the two hour service. Do not go to Envy. They will con you to joint. and for those who want to buy someone a gift card. DON'T. Is only good for member and people that have not been there before. But they do not tell you when you buying it. Bad customer service and false advertising. | |
| Bethany | 2/15/11 |
| As an employee, I have noticed plenty of things wrong with this company. The location in Vacaville, CA is very unsanitary! The sheets they use to drape the table are not long enough which means that clients who are over 5'5" will have their feet touching the table warmers, which are never washed! Athlete's feet is very contagious and even though we have made this complaint, nothing is ever done about it. On top of that, there's hardly ever sanitizer in the room, the blankets don't get washed, and they don't vaccuum the floors. I have seen a roach crawling on the floor while doing a massage. The lotions, gels, and oils suck! They're cheap. Management just wants more money in their pockets since its mostly family running the whole clinic. The assistant manager is the manager's daughter. The boy who rarely cleans is the manager's son, the son's baby's mama is a front desk associate, and the assistant manager's best friend is also a front desk associate. When they leave for weddings or family functions, the therapist are assed out when it comes to customer complaints. A lot of the complaints have to do with the membership, which is something we have no control over. Many of my clients have complained to me about management and ask me to relieve the stress they just caused. | |
| Barry Jones | 2/10/11 |
| I cancelled my membership over a year ago at the massage envy in Clayton Valley, Northern California. It was on a credit card that I do not use much----I was checking through paper work last week and came across a credit card statement. I am still being charged and what is worse the franchise owner will not give me my money back. He can plainly see that there are 14 massages that I have been charged for and have not used but will not take any responsibility for this so I am out of pocket $700 This I am not going to let go of and believe me unless something is done about it from corporate head quarters this will be a massive head ache for them. Karma has a power by itself and this company is going to get a huge hit on its head unless it does not stop ripping people off | |
| Barry Jones | 2/10/11 |
| If any body is interested in contacting me for a class action suit against this company let me know. barryj@barryjones.com | |
| Dani | 2/4/11 |
| I was at a massage envy in Sheridan, CO and the male therapist kissed me on the mouth! When I complained to the manager, she told me to get a female therapist next time, and that I had signed a contract that binds me to pay for the next 4 months, weather I get the massages or not. I WILL NEVER RETURN, and am currently speaking to an attorney. | |
| LOVE Massage Envy! | 1/18/11 |
| I don't understand why everyone is so negative about Massage Envy and it's corporate policies... If they didn't have them, the company would be out of business! Honestly, Massage Envy is the best thing I have stumbled upon. I go to the Massage Envy in Kennesaw, Ga and I haven't had a problem there, ever! The front desk ladies are GREAT! They know my name right when I walk in the door, I don't even have to say my name to check in and they remember things I told them on my last visit and follow up on it whenever I come in! They really make me feel like they WANT me there, not just for my money. The therapists there are fabulous as well. Most of the therapists at the Kennesaw location have been there since the location opened up and they have a very low therapist turnover rate from what I know! They know all the therapists there and their specialties and are able to suggest someone new I would like if my usual therapist isn't available. To the people who have membership issues, YOU SIGNED AN CONTRACT. If you cannot afford $59 a month for your health, then you really shouldn't be going to get that initial massage in the first place. When you put your signature down on that sheet of paper, you commit to the term you signed for, and no court you take that to will tell you you are correct. Consider if you promised the bank you would pay back X amount of money on your credit card and you went to them with some sob story and expected them to say "Oh don't worry about it", they wouldn't tell you it was ok! Because you signed a agreement with them stating you would pay them back. And for the person who attempted to cancel their membership from another location, maybe YOU should have called the location you ENROLLED at to cancel since they are your home location. ITS A FRANCHISE. Do you REALLY want every Massage Envy in the nation to have your membership information, which includes your CREDIT CARD INFORMATION? Maybe everyone that has complained really needs to grow up and take responsibility for their actions. | |
| janice | 1/19/11 |
| this company sucks inall respects. Not only are the rooms freezing, but getting through to a location manager is impossible, and they don't return calls. And, the very fact that one CANNOT so much as find a corporate phone number gives credence and proof positive to all of the complaints about the ineptness of the company. A company that has such little regard for customer service surely will fail. The ultimate irony is that they are in the relaxation business...yet they cause so much stress. Ridiculous | |
| George Titus | 1/26/11 |
| I was working at scottsdale and mcdonald and I was forced to work 12 to 14 hours nonstop by cindy and I became the most requested therapist. Cindy had cheated my hours and salary many times and even cheated the hours or treatments performed at which I was not paid for. I also dif not get the inshrance after 30 days. Cindy told me to lir about the start date as sbe also told other therapists like Monica | |
| Scammed Customer | 1/7/11 |
| I've had an impossible time getting out of the monthly contract for the "Wellness Program". I submitted the provided form at the same location which I (made the mistake of) signing up at but have still had to block my credit to try and get the monthly charges to stop. I've been scammed no doubt and Massage Envy is an unethical business that I wish I'd never had anything to do with. Hundreds of dollars now stolen from me by being suckered into a monthly program. Man what a sucker I was and wish someone had told me to watch out - to run away as fast as I could - Massage Envy is a scammer company. | |
| israel Medrano (214) 881-6532 | 12/27/10 |
| To whom it my concern, my name is Israel Medrano and I have a wife tha work at a massage eny in Dallas @ Casa Linda off of Buckner and Garland road, well She has been coming home telling me her Boss (Wilson, the Franchise Owner)has been sexually touching her inaproperately while on the job. well when she told me this I went to her job with a Video camera and caught him forcing his hand down my wife's shirt. So my concers are what action will the headquarters or the ceo take. | |
| Jacqueline | 12/11/10 |
| BBB Complaint Filed against : Massage Envy Coral Gables, LLC 256 Miracle Mile Coral Gables FL 33134 Complaint Description: I canceled my membership on July 7. 2010 with the downtown Chicago location of Massage Envy. I physically filled out the form and watched them fax it to my home office in Coral Gables. In August 2010, I got a phone call from Coral Gables informing that my prepaid massage was available even though I had canceled. I checked my statement and I did receive a charge so I called both offices about it. The Coral Gables office said that they would talk to Chicago to resolve the problem. Since then, I got no more phone calls from Coral Gables in regards to "prepaid massages" and I didn't check my statement again for these charges because I thought the cancellation had gotten resolved the second time around. Then Dec comes and I am looking through my statements and to my surprise, I was charged for the past THREE months! I did not authorize these charges! I had canceled my membership in July! and called them about it in Aug! I called the Coral Gables office and worked with Diana Gonzales, the owner. She was rude, unprofessional, and unhelpful. After calling her 4-5 times over the past week, I finally get a hold of her on the phone and she had the audacity to raise her voice! She basically called me a liar when she said that she has worked with her office manager "Ollie" for the past two years and that there is no record of my cancellation! Ridiculous! Even after I called again in August and was reassured that it would be taken care of! And it's funny that ever since August when my cancellation was "resolved" I never received another phone call about my prepaids being availiable, yet they can charge my card without my authorization. This is an unethical business practice. I did not authorize those charges for months of Sept - Nov. I cancelled in JULY 2010 and called them regarding the cancellation again in AUG 2010. And now, they won't refund my money ($180.00!) I am in the process of calling the chicago branch to see if they have a copy of my cancellation form that I had signed in July. I was not asked for a copy in August when this issue came up and I was reassured that it would be resolved. BOTTOM LINE: I did not authorize these charges and they need to be refunded. Your Desired Resolution: $180 refund for the 3 months (Sept-Nov) membership fees which I did not authorize. | |
| Corey | 12/10/10 |
| After repeated 45 minute massages that were sold to me as hour long sessions I cancelled. I faxed in the cancellation and when the next debit posted to my account I called again. They said they never received my cancellation so I faxed it again. This went on for 6 months before they stopped the debits and they refuse to refund my money or give me the massages that I did not authorize payment for. This place especially the clinic on okeechobee and Sansbury is a total scam! | |
| Tania R | 11/7/10 |
| Massage Envy is a company that has no integrity and their sales employees are nothing but used car salesman. Everyone is really nice, until you sign up. I was their on a gift certificate and they coercised me into compelting an application but I would have till the next day to "let them know". They called me 4 times a week "harrassing" me and then sending me a COLLECTIONS NOTICE! I couldn't believe it! I never gave them my credit card but they felt that they had a right to my money. I never went back either. When I called, I was told that they would have to check with the person, the amnager was no help and that they really didn't care! This is the most HORRIBLE company I have ever met! Don't go anywhere in NJ! They are all liars! Shame on them and their employees for the lies and unethical things they do. I gave them more credit originally. Now the credit is for being liars! They pry on people! DON'T GO THERE! | |
| Another disgusted customer | 11/7/10 |
| Word of caution, don't go there! They lie and coerise to get you to sign an agreement that they do not honor. Marlboro, NJ is horrible. They lie and are snotty! The manager is no better! Nina lied and her manager lied with her. They only want your money, not your long term business. Massage therapist come and go and never last. Even my friends have tried to get out and can't when there is no consistency in therapist! Be aware! | |
| Pat | 10/29/10 |
| My husband and I have a membership with Massage Envy and we were pretty happy going for our monthly massages until my husband was laid off from his job. We went in person to go talk to someone about either canceling or putting the account on freeze until we are able to get back on our feet. We signed the paperwork to freeze the account and that was in September. To this date they are still deducting both of our payments. We have not been able to speak to anyone in corporate because they refuse to give you the number. We have already gone in to complain about this and they continue to make excuses. It is ridiculous that we have to go through this. Once our membership expires we are definitely canceling the account!! They are very unprofessional. | |
| Mayra Lucas | 10/26/10 |
| Massage Envy is a company with no integrity and no core values. The customer is only valued at the time they sign a contract . However, once you've made the commitment and they have your signature the customer service to the individual is void. I encourage anyone that is looking for a Massage facility to do their research on this company. Their associates are great at the dog and pony show, they even fill out your contract all you have to do is initial and sign. BE CAUTIOUS..Read the small print..Because if you don't they will continue to deduct money from your account even after you've expressed that you are dissatisfied. A company is distinguished by their customer service and the way they treat their customers. I can assure you this company doesn't represent any of those business core values. What a shame , I honestly though that Massage Envy brought value to our city rather than shame.. | |
| Dee | 10/18/10 |
| This is a complaint against the facility located in The Woodlands, Texas. Beware when joining this organization as they charge your credit card for every service,which is expected,however there is a hassle when you want to terminate your account. The service was great at first, however they seem to utilize individuals that do not speak English or do not understand English. I was never satisfied, so I went to another location in Imperial Oaks,Spring Texas,who is more accommodating,than The Woodlands,Market Street Location. It has been my experience,you are penalized/charged, when you are not able to keep an appointment, however it is okay for them,to cancel,or change your appointment on their behalf. I submitted my letter to cancel my account, however they say that I must speak with the Manager Barbara,who has yet to call me. She really does not want any of this. The fight is on. | |
| charity | 10/12/10 |
| I was given a certificate to raffle at an event for my Cause. The certificate expires this year. It should expire next year like everything else you get this year. I had to return the certificate and the manager never called me back. I returned it the same day they gave it to me. This has never happen to me ever. It's for a GREAT! Cause to raise money. Very unprofessional. | |
| What a rip off! | 10/12/10 |
| I was suckered into buying a membership (which I still don't understand the costs). I live in 2 different states and go to ME in each one. After having 4 (different) therapists at each one I have yet to receive a decent massage! Most of them just rub their fingers around, no one knows reflexology, one got sick and burst out of the room to throw up (he told me he was sick before he started)and I was short-changed 20 minutes. Last week one of them gave me a bruise! And....WHY CAN YOU NOT GET A CORPORATE NUMBER _ EVEN FROM THE GIRLS AT THE FRONT DESK????? The numbers published are all wrong!!! This is a real racket. | |
| Christine | 10/6/10 |
| I'm Christine Cromwell. I am a Licensed Massage Therapist. I filled out a application and left my cover letter, resume, and a letter of recommendation at Massage Envy 5769 E. Santa Ana Canyon RD#E Anaheim Hills, CA.92807. I never apply at the one in Placentia but they called me. There address is 122 E. Yorba Linda Blvd. Placentia CA. 92870. I had my interview and did my massage with Alex at the one in Placentia CA. I filled out a application and left my cover letter ,resume, and letter of recommendation. When I had my interview with Alex she said I would do a second interview with other lead next week. They have like one hundred plus clients they be wanting a massage and they need more massage therapists. When I called the one in Anaheim Hills the front desk clerk told me Alex was the lead therapist she will handle it they will call me. Alex told me she wasn't the lead therapist and the lead from Anaheim would call me. The girl at the front desk clerk in Placentia CA. told me when a person gets a second interview doesn't mean they are going to get hired. I was hearing different thing from different people at both places. My friend apply a few days before I did. She has had her second interview and they called her today to start next week. She is Mexican and I am Black. I feel they are being racist because I am Black. I'm a good Massage Therapist. I have a great cover letter and resume plus my letter of recommendation. I want to file a complaint against them. It doesn't matter what color a people is when they are applying for a job. It should be all equal. They are wrong. They made me feel low and I cried when I was at home. That's just not right. Sincerely Christine Cromwell | |
| Disgusted Customer | 9/28/10 |
| On December 16th, 2009 I purchased a $59.00 gift card with my MasterCard via telephone at the Massage Envy at 833 N. Alafaya Trail in Orlando, Florida. I called this particular branch because I had purchased a $39.00 gift card at this same location in person, in cash on Friday, December 11th or Saturday, December 12th. When I made this telephone purchase I was given a card number (xxxxxxxxxx) and I was told to tell my daughter-in-law (for whom I was purchasing this card) that when she went into to the store to give her name, BLANK, or my name, BLANK, the record would be cross-referenced and she could get her massage. As extra assurance, however, I gave her the card number that I was given. Last Saturday, September 25, 2010 BLANK went to the store to try and reserve a massage time. She told them all the info. I have outlined above and they said they had no record of the transaction. BLANK called me and, after finding my credit card statement, I called the ORLANDO MASSAGE ENVY and was told "Sorry, we have no info. under any of those names. That card number is wrong because ours are 9 digits and the one you're giving is ten. But, maybe you can try to call back Tuesday when a manager will be in the store." You guessed it! I tried to call back and back and back on Tuesday and, alas, the manager was always busy. But I left a detailed message and was assured the manager would call me back. You guessed again! I never heard back from anyone. My co-worker just said this should be named "Customer Complaint 10,000,105." Another one, oh, well, I should have listened to people when they said, "Don't go there." I just pissed that this has happened to this once decent company and I will probably never get my money back. Well, on to MasterCard! I am going to cut and paste what I have just written for my letter to MasterCard! IF YOU HAVE OUTSTANDING MASSAGE ENVY GIFT CARDS, USE THEM!!!! THIS COMPANY ISN'T LONG FOR THIS WORLD! | |
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