41 Reviews For Life Time Fitness Headquarters & Corporate Office

Gordon

Why is it that LT Maple Grove or Plymouth is cheaper? I heard ther was a $25/monthy membership!!? Is this true?

Corp # needs updating

The correct # for this co. is now 952-380-0303. If you call the old number shown above (as of 4/23/14), 952-947-0000, you'll get a "number not in service" recording.

Poor Excuses

By far the worst company to work for. Unless you are in upper management they will treat you like dirt. I would not reccomend anyone to work for them. They will use you as much as they can with no raises and empty promises. I have been there on and off for 6 years and not sure why i kept going back. This time that i left i will NOT return.

Add Another

This is an excellent place to bring your family. The Fitness center offers everything from an holistic perceptive while attending my physical needs. The only problem is that I moved from the western suburbs in Illinois to discover that they don't have one in my area. It would be a wonderful spot to put one in Highland, or Munster Indiana. This will allow access for people who still stay in the South Suburban, and near Indiana Area.

Excellent fitness center but not very good at working with people when they become a member to keep them. They just take your money and you are in you on your own. Also I asked them to cancel my membership and that was three months a go and they have not canceled my membership yet they just take people money and the service is poor. Once you become a member and they got their commission then if you come you come they don't give a care as long as you keep paying them they can care less.

Ridiculous Service

The sttaff was incredible rude and was not the least bothered in answering questions abot signing up. One of them even tried to give me the finger surreptitiously! I hope the establishment suns itself to the ground.

Pour service

The company charged me and my son as an adults. He's 13 yrs old and then treated him like a child making him wear a rist band and always asking him to get off equipment or get out of the pool. Always asking him where are your parents. If I pay for him as an adult, treat him as one. What a waste of cash this was.....

Membership

All be careful when and how you cancel your membership. Make sure they no longer have access to your bank account cause they will try to keep taking money out.

Disrespect and Privacy violated

The Colorado Springs gym is a joke. How can your gym expect to be paid when they caused the membership we had to go bad. We were treated like criminals with the approval of your staff,repeatedly. Now you expected to receive a payment. We had no contract,therefore no obligation to your over sold gym. Your gym is over sold and you use fraud to get people to join.

Filthy bathrooms

The Old Orchard Lifetime in Skokie, Illinois has extremely filthy bathrooms. In addition, when cleaning floors the mop water needs to be changed. Spreading dirty water around is not mopping a floor. I have seen the same bandage on the shower floor for three days. I have brought these to the attention of the staff but nothing changes.

Pathetic membership services

I would say , the worst ever customer service ...they say a 3 day trial for kids academy but never tell u that it is 3 consecutive days and not any 3 days in the 2 wks trial period. They refused to cancel our membership fater 5 days & expect us to pay for 2 mnths as they 1 mnth notice is mandatory when you want to step out . two different people say 2 different words , not clear about what the rule is and the customer has to suffer because of that which have incurred me paying $160 for 2 months of kids academy , which is just a time pass and no professional teaching. Would have rated 0 , if I could .

Cancellation

Beware of this Club - Rockville location. They confirm that you have cancelled and continue charging your card. Also, they keep changing rates. Never thought a company can lie so much. They are awful.

Guest Policies

The Corporate Office representative in Customer Service was exceptionally helpful in explaining the guest policy, which the Club on Sugarloaf in Lawrenceville, GA has never, in the seven years I have belonged there, enforced. I understand the legal issues involved with bringing guests under the age of 18 thanks to Dustin in Corporate. I also understand that the Sugarloaf Club has not been in compliance with this policy for six years because I've brought guests of all ages to the club without ever being asked for a waiver signed by the guests' parents. Shame on you Sugarloaf management for leaving your company's behind exposed to all sorts of potential legal liability.

I too have a very bad taste in my mouth about their cancellation policies. They are charging an extra month even when a certified letter is sent to cancel before the next billing cycle. My advice to them is read all these reviews( very unfavorable) and change their policy or loose a lot of unhappy clients! Lifetime is NOT in the business to please their customers, but rather for their own gains!

X Member

Liberal as they can get! This company axed Fox News Channel at their centers! When I inquired about why they dropped Fox, I was told that corporate dropped them and nothing can be done about it! Today I did something about it, I call my fellow members and we are all axing LifeTime Fitness!!!!!

Membership experience

I had a terrible member services experience at my gym at Old Orchard in Skokie, IL. After reading the reviews on this board, I don't even want to call the corporate. It's too bad -- the place has a lot to offer and they are blowing it by such a poor customer service.

customer

Well this will be the best decision ,I can make in my life..if I read all the reviews.. I called this morning to lifestyle in Brandon Fl, asking for prices for a personal trainer.. The person who answer the phone was so unprofessional ,,she told me she dont know the prices and she will transfer me with that deparment..I wait for 5 minutes seems like someone lift the phone and hang on me.. well I called back again ,she asked me a lot of questions and transfer again,,no one answer.. I called the third time and ask for the manager ,he told me if I have really interest to go to the facility tothis discuss prices.. well reading all the reviews and my experince in the phone, I will say thanks i didnt go to sign with you guys..so happy,,i didint do it..

Greed- Lifetime Offers No Value

Instead of keeping our membership at it's current rate, they choose to put granite benches in the women's and men's locker room. They really do not have level of professionalism- it starts from the top - and the GM of our club a has the personality of an envelope. I also called once to see about using a room of theirs for a networking meeting,and they wanted to charge me $225.00 Are they nuts???

greed

When I turned in my notice to stop my membership on Oct 1st I was told that I had been overcharged for over a year, that I should have been charges $68.00 instead of the $100.00 I was being charges since I turned 65 in July of 2011. I ask for a refund, at least for the balance owed to be applied to a few more months membership. I was told that I could get one free month but that was all. They are still trying to bill me even though I turned in my notice in Oct. This club is in downtown Dallas, Tx. I have attempted on numerous occasions to try to straighten this out with no luck.

Credit Card Trust

Do not give this club your credit card number. They are not to be trusted as I see from the review and my personal experience that they abuse the trust of their customers by charging after they have stated they would stop. DO NOT TRUST

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