Honeybaked Ham Corporate Office | Headquarters Contact Phone Number & Address

Bobbi

4/9/12

My son has always loved Honey Baked Ham, so we spend the extra money for one every Easter. This year he is living in a different city and was going to be alone for the holiday (we didn't know until Saturday a.m.). I called the Honey Baked Ham store in his city and asked if I could pay for the ham and then he could pick it up on his way home from work. They said no. :o( She said they were not taking reservations that it is first come, first serve. I told her it isn't really a reservation that it's a sale because the item would be paid for up front, but no deal. He ate a sandwich home alone instead. We'll definitely be starting a new tradition that doesn't include a grossly over priced ham and poor customer service.

E.F.

3/27/12

I PURCHASED A HAM ON FEBRUARY 07,2012 USING MY DEBIT/CREDIT CARD--THEY POSTED THE CHARGE ON FEBRUARY 09, 2012

CHECKED MY BANK ACCOUNT TODAY MARCH 27,2012 AND FOUND THEY HAD "RE-CHARGED" THE SAME PURCHASE A "SECOND TIME"---ON MARCH 21,2012

CALLED MY BANK-THEY ARE TAKING CARE OF IT. AFTER A LONG TIME SPENT ON PHONE--DIFFERENT NUMBERS.
THEN CALLED THE STORE WHERE THE PURCHASE WAS MADE IN FALLS CHURCH,VA. WAS TOLD THEY HAD A COMPUTER ERROR. NO APOLOGIES!

Chrissy

2/10/12

I was in need of a super sandwich from the honeybaked store For superbowl Sunday 2/5 and went in on a Saturday not knowing that they are closed on Sunday. I asked if there was any way I could get one of these sandwiches by end of day. Gentleman comes out of the back hearing my dilemma, and stated that he could have one ready by 3pm, at this time it is 12:30pm, so I was hungry and decided to eat a sandwich there at the location. Before I was done eating my sandwich they had my super sandwich ready for me to take home. It was be far the best experience that I have ever had at this store (Florence, KY - Mall Rd.) Not that the customer service is not always good, but this time they went above and beyong customer service. THANKS SO MUCH. SANDWICH WAS EXECELENT!!!

anonymous

1/22/12

To everyone complaining of honeybaked hams prices,customer service, and reservations listen to me. I currently left honeybaked about 6 months ago i will not disclose my location but i was the store manager for 2 years before leaving. you are all correct the reservations are just a lie, we do that to make sure we can ensure we have enough hams in stock for the set dates. so say u order a ham for 12-24 your reservation number will be 24-? depending on the size of your ham it will either be 24-1, 24-2, 24-3. Honeybaked does not gurantee you any specific size ham they reserve a "weight class" so it could be a 7-8.9lb ham which u will be forced to get the most expensive one in your weight class. there is no difference in reserving your order or just walking in. To be honest if anyone actually seen how the hams were handled at my store youd never consider eating at honeybaked ever again. the back of house which is where we unwrap, glaze, weigh and wrap the hams are filthy. the hams have been dropped, touched with bare hands, and sometimes eaten off of. in order to make more money at my store location the GM would make us push on the scale while the ham was on it so it would come out more expensive due to the high weight. so if you got an 8lb ham you really got a 6.5lb ham and just got screwed out of extra money and theres no way of you knowing, except now. so beware of honeybaked, i ultimately left due to the way that business is being ran. Its wrong and unfair to the working class people who are just trying to have a nice meal. oh and by the way we pay 1.50 a pound and the customers pay 10+ per pound, talk about a rip off. go to publix and get real meat thats worth the price and save the headache.

Karen Kritzberg

1/7/12

I'm on disability but figured once a year I would actually enjoy a wonderful ham. I drove 200 miles round trip to the one closest near me which is in Northridge, CA. I live in the Mojave desert area. I went on 12/28 and the counter was very busy with tickets - I don't see so well and when the girl ran my ticket I signed it and that was that. Of course, the ham was great. Today 12/7, I got my card statement and realized I got someone else's ticket for over $88! On fixed income, wouldn't spend $88 on a ham and also had a reservation of which the girl couldn't find. I know it was not over 8 lbs - closer to 7 1/2 which she said was the smallest they have. I know it's $7 a pound so do the math. I will have to wait 2 months for this issue to be resolved unless Honey Baked sends me the $33.00 refund and to do that - they'll have to look up their copy of my charge ticket from 12/28. Needless to say, I'm not holding my breath...if everything gets settled, of course I'll write a good comment - right now I'm just stressed - can't afford to lose $3.33 let alone over $33.00. It was either someone else's ticket or FRAUD - which I doubt. The wrong ticket I can believe - but it's a mistake that should be corrected. I don't see so well - and didn't of course save the receipt - well - guess that's a New Year's resolution I'm going to have to keep - RECEIPTS OF EVERYTHING including cash purchases. What a way to start the new year and if this doesn't get fixed, it's Prime Rib from now on at Stater Bros.

Mom of 2 kids

12/30/11

Concord CA.Location. Yesterday I went there to ask if they have the smallest size ham. They were out of it so the lady said call tomorrow and I can make reservation..And so I called, and waited for 20 minutes!!!!! A lot of interruption during my conversation with DANIEL EARNY..HE IS SO RUDE!!!!!! VERY VERY VERY POOR CUSTOMER SERVICE!!!!! and then he said I cannot make reservation.. Poor management!!!! Zero star rate!!!

Unhappy customer

12/30/11

I visited your Park Avenue store in Memphis, TN These people have got to be the rudest, disrespectful idiots I have ever seen. I have frequented this store for several years the last young lady that worked there, Debbie, was the best customer service person I had ever met. She was polite, kind, and helped me to the fullest. They told me she no longer works there the new girl that replaced her Angela belongs at your local corner store. No manners, very rude such a filthy mouth and a racist on top of that. your manager is the same way y ou need to look at your management what you had a year ago worked what you have now well i wont be back and i have told my church friends my nursing home friends and everybody i can tell how HORRIBLE this place has become

Shahla Azordegan

12/29/11

Do not count on using your coupons. It is a joke. Terrible customer service. On the phone I could not get a price for my order. When I picked up the order and gave the coupon to cashier he refused to accept it. Claimed that it was discounted already. Couple of workers laughed and said that the coupon was only to get customers in and really have no value. I just tried to call the home office... suprise!!!! either was disconnected or no response. My next stop is at BBB.

Michael Lerner

12/27/11

You have truly lost yet another loyal customer. Although I enjoy your product, I will NEVER buy one again. What is the point to reserving a ham ahead of time only to have to wait for 2 hours in freezing cold weather along with those who did not reserve one? I am a single father of 2 small children 5 and 18months and had to leave them in the car for almost 2 hours to wait for a ham I reserved. Only to finally give up and not get the ham.

Reserving your product is a scam and you should be ashamed to do business this way. Not only are your stores short staffed during the holidays, you should at least have a separate line for those with reserved products.

Susan Cogswell

12/22/11

December 22, 2011 11:00am

I contacted Palo Alto,CA store and was greeted by Dan whom withing seconds yawned very loudly in my ear. (NICE!) As I inquired of a specific item he interrupted me only to inform me that what I saw online was not a coupon and that I should not expect to get that size ham. It would have been nice if he would have just listened.
I am sure that many unhappy customers haven't taken the time to write how they feel otherwise the HBH website would be inundated with complaints!!
Word of mouth travels faster than complaining to the company and so I will do that.
I will let everyone know about my experience with HBH store. Hopefully when they try to decide on what to get for the holiday dinner my words will sway them from purchasing a ham from this company.

CMorris

12/23/11

I feel totally scammed. Okay... Getting a confirmation number at Honey Baked Ham is a flat out LIE!! It apparently doesn't mean anything. Making a "so-called" reservation is a LIE!! I am so frustrated and disappointed. They never tell you that you may not get what you called ahead to reserve and then when you get there and they don't have it... they conveniently have a much larger and more expensive ham available for purchase but not at the same price you were quoted over the phone!!

They could have at least offered the larger ham at the price I was quoted instead of trying to convence me that I was getting a good deal from a slightly discounted larger ham that I didn't order nor do I need. I was just floored at the lack of understanding and service. Too busy for good business practices I suppose!! Plenty of other unsuspecting customers to disappoint that will just deal with it.

This time of year is all about the budget and this just created headaches for me and my family's dinner plans. I decided to tell them NO THANKS!! You can try that scam on someone else... I don't buy it! I purchased a perfect honey glazed ham somewhere else for less money... totally satisfied!!

Honey Baked Ham is overrated JUNK... no longer a customer!!!! Not that anyone affliated with the company will really care...

derek

12/22/11

This was a joke. I ordered 2 different dinner items at a cost of $100. Received 2
of the same thing. I called into the service number, explained to the girl that
answered the phone and then she said she would look into it and put me on hold.
I waited 20 minutes on hold ( what a fool I am ) called on the other line and the
girl this time was rude and kept giving bulls__t answers. She said they could refund
me the money of the item I did not get but I would have to drive to their offices and drop off the item that was sent. ( do you know what the lines and offices look
like this time of year............ ) And they want me to take my time and energy
out my my day right before Christmas and our dinner to do this......... they are
a joke

unhappy customer

12/23/11

Ordered a sliced meat and cheese tray 4 days ahead of time at my local Santa Clarita, CA location. The guy taking the order said they do not give copies of the order form or receipts or anything, just give your name when you come in to pick up. They even asked me which day and time I'd be picking up. When I got there today at the correct time, I waited in line and then was told they did not have my platter made, that someone had made the wrong platter. They told me to wait 10 minutes. After 10 min I had to ask someone to go in the back to check on my order. When it came out, it was still wrong. I decided to take it anyway because I needed SOMETHING to feed my family for hte holiday and not enough time to go elsewhere. I had to badger them to reduce the price for my inconvenience. I got a halfhearted apology and a "Happy Holidays". Sheesh.

John Reddien

12/15/11

Awesome Honeybaked Ham spiral cut.
Great customer service and was a great treat.
Called a few days before we needed the ham and went to the Store located at 7601 North Point Pkwy Suite A, Alpharetta, GA 30022.
Every one was busy and I stepped up and gave them my name and my order was perfect.
The lady checked my

I wonder how many thousands of spiral hams they sell and here we have a few that complain. Where are the thousands and thousands of happy customers?
What people should do is write a letter or a post on line when they are pleased with the service. Rather than a few exceptions where as the employee made an error.
Thank you and Happy Holidays!
JRATL

awful customer service

12/8/11

TERRIBLE customer service at the Silver Spring, MD store. I ordered some food for my family members funeral and had it delivered so no one had to worry about picking it up (I'm ordering it from 14 hours away). I was told that the delivery charge wouldn't be much. I explained what my budget was and they charged me $30 more than what i had discussed on the phone. I spoke to a store associate about it who told me they were too busy to help me and asked ME to call back in 30 minutes with sentences like, "I aint knowin' nothing' about that..I don't do catering..speak to a manager..." ..no please, thank you, or apologies included. I called the 1800 catalog number who told me (very nicely I might add) to call the store manager and if she couldn't help, demand corporate. Called store back and the store manager was terrible. Very rude on the phone, unwilling to help, told me that I knew what I ordered...which I didn't b/c we never discussed a $35 delivery fee (even though the website says $10). She continued to tell me that she was corporate (which was obviously a lie..I would hope that their corporate was more literate than she was) and finally after 20 minutes gave me the district managers number...WHO has yet to call me back. VERY dissatisfied with the service and level of respect they have for their customers. So needless to say, I'll be disputing that charge on my credit card. Oh yeah, the food arrived late too...what a nice touch to an obviously awful week.

Daniel Zoglio	11/28/11
I bought a whole Turkey and 4 side($85.00). The sides were terrible, stuffing spoiled potatos were mush and ambrosure was spoiled also. What realy took the cake was the cheese cake sampler I purched ($51.00)and had send to Yuma AZ. was miss handled. When it was opened it was destroyed. just a clob of smashed cheese cake. What a dis appointment. This will be the last year I buy from Honeybaked.

Eva

11/24/11

This complain is for Honey Baked Ham store at 9775 Medlock Bridge Rd, Ste. S, Duluth GA 30097. I placed my order through internet on 11/19/11. On 11/22/11 I received a reminder to pick up my order at the store on 11/23/11. When I arrived at the store, I showed a copy of my order. I was told my order was sold to other people. I wasn't the only customer who experience this situation on that day. The manager's face was very cold said: "I'm sorry. There is nothing I can do about it. If you are not happy you can complain to the corporate office. The way we operate is we sell to whoever want to buy. We can't reserve item for order". I asked him: "So why they sent me reminder about picking up my order if you sold my order to other people". Again coldly he said: "If you are not happy you can complain to the corporate office". That's it! What kind of an attitude is that? When a customer placed an order, they should reserve the order. What is the point for me to spend time on the internet to place my order, if they sell it to other people anyway? I drove there for nothing! On top of that, I have to go to grocery store the day before thanksgiving to get cranberry. It wasn't very convenient for me at all. I don't know how he was hired as a manager if he doesn't have any skill to manage the business? Even his employees are more polite than him. I did not even offered a credit for my inconvenient. This is the last time I purchase from Honey Baked Ham at Medlock Bridge Rd.

Eden (very unhappy with the customer service

11/22/11

Today is 11/22/11 I was scheduled to pick up my honey baked ham from the honey baked ham store (Pasadena) as we have done every It's a thanksgiving tradition! Thanksgiving wouldn't be the same without it! I was completely saddened and dissatisfied with the customer service provided by an employee named Andrew! His actions towards me as a paying customer was unacceptable... The line was long and out the door like every year which I don't mind waiting for delicious ham. But I did mind how disorganized the lines were after entering the building there was no structure to the lines for any of the �available registers . First off he did not greet us what he actually did was argue with us about us about not being next in "his" line and this is after he had just finished helping other customers that were �about 15 people behind me when we were still outside of the building! I've worked retail before and everybody knows that the customer is always right you do not argue with the customer ! And that is exactly what this Andrew did besides also snatching my credit card out of my hand and throwing my pick up order# at me !� I will not be returning to this location all thanks to Andrew!

Larry J

10/11/11

Our business has about 50 days where we feed our staff. This summer I went to your store on Salem Avenue in Trotwood, Ohio. The district Manger had asked me on several occasions to use the Honey Baked Ham store for our catering needs. When I went into the store there was no one in the store except for two staff member and my daughter and I. I asked the young lady if a platter was like ten sandwiches cut in half and she responded that yes it was ten sandwiches cut in half.
I told the young lady that I would like to purchase a platter of sandwiches; she replied that she needed to speak to the lady that was the manager. The Manger came out from the back and said that to get a platter of sandwiches that I would have needed to order it four or five days in advance. As a business owner I was very confused; there still was no customers in the store except for my daughter and I. I replied you mean you are going to turn my business away when you have no customers except for my 12 year old daughter and me. The manager said well there are only two of us working here. I was very puzzled why the store did not want the business; it really could not take that long to put together ten sandwiches.
This event was on the last Saturday in July about 12:30pm� I went up the street to Burkey�s and they seemed pleased to have the business. I can guarantee that the Honey Baked Ham store will never have any of our catering business. This left a very sour taste in my mouth.

tom

10/12/11

Terrible MISLEADING catalog and online advertisement.

It says FREE standard shipping , but you have to read the fine print .
Honorable companies would put the terms of shipping on the pages of the
item to be ordered.

BE CAREFUL- online shipping they now say there is ALWAYS a shipping charge,
so they advise to you to call in for the free shipping on orders.
When you call in , they then tell you free standard shipping is only in certain areas.

How much are uou willing to pay for an overpriced piece of pig?
the ham is almost TWELVE DOLLARS a POUND, and they want you to pay to get it there-

maybe if Pigshad wings- onward to the Gift basket!

Beth Lane

10/7/11

I was in the Honeybaked store in Brunsick, Georgia yesterday and today and BOTH times the owner, Scott, was hateful and rude. The front cashier was doing the best of her ability to help serve customers during lunch hour. When customers would ask Scott a question, he would have rude comments like, "Well I guess you will have to wait then, won't you." Then today, he cussed at the cashier when she asked for two half pounds of ham slices. He told her to assist the customers, when two customers were waiting on ham slices. He just seems rude everytime I go in there. I love to eat at the restaurant, but if this continues, he will certainly lose my business and I will seek a new favorite restaurant.

Amelda Harvey	8/12/11
Good morning: I had the most wonderful experience with Debbie Moss at the Honeybaked Ham store in Memphis, TN. She is an asset to this company. What a wonderful person she is. Amelda Mobile, AL

MS.G

6/16/11

I went to your Winchester store in Memphis on yesterday. I bought the Ham & Turkey Pesto sandwich that was advertised in the store. When I got home and opened up the sandwich, she had put 2 pieces of dried out turkey on it. I DO MEAN DRIED OUT!! That was such a disappointment. Never experienced that with HBH before. I threw the turkey away and just ate one piece of the bread and the ham. I'll make my own sandwich from now on. She knew it was dried out when she put it on there.

Lisa Thomas

5/20/11

I walked into honey baked ham store on Easter and ask for the ham that was advertised for $21.95 and the lady said they were out. She offer me a $70 ham and I told her I didn't want to pay that much because I purchase one for that price the last holiday.
She then told me she found one in the Fridge for $30, so I told her I would take it.
I gave $5 and told her to charge the other $25, Not only was my card charged twice a total of $50 honey bake ham then put $50 back in my Account then took $50 back again, now this is a total of 4 transactions, now the last transaction was they took $25 again for a total of five transactions. My account was a roller coaster and bank charges had been applied. I called honey baked ham and was told that everybody was charged twice that day base on their credit card machine and nothing they can do about it. I told her they been in and out of my account a total of 5 times and my account was over drawn and I deserve the ham free. I ask for Manager and District Manager to call me. The Lady told me she was the Manager Maria in Fremont Ca and the District Manager said nothing they can do because again it happen to everyone that day. NOW THE DAM LINE IS STAYING BUSY AT CORPORATE OFFICE AND I WANT MY MONEY BACK AND A FREE HAM AS A RESULT OF THEM MESSING UP MY ACCOUNT WITH 5 TRANSACTIONS IN STEAD OF ONE!!!!!!!

kim carter

5/13/11

The worst ham I had was on Mothers day 2011. The ham was not quality, the guy Kevin at the Bartlett TN location was rude, unprofessional and the ham was not good. Along with that,, Kevin swiped my card twice!! so my card was double charged . He was rude he was inconsiderate and he was not a happy employee. His words were, hey you can go some place else. now not only did my ham was bad but Kevin was bad too. what happened to the quality of honey baked hams? did you all switch companies or do you just serve left overs from last year? I paid lots of money for this ham. where is the "if your not happy" we will make it up to you.? I am very sad to see this happen.
Kim

somebody cares

5/13/11

I was in your Bartlett TN location, on May 7,2011 (saturday) around 5:00 PM.

I have been a customer for years. More than just the Holidays, since we serve
and cater towards friends, family and the company I work for.

The visit to your location, on the above mentioned date, was an experience that
I would have never expected or liked to have ever witnessed. However, it was a
terrible experience, one that could have been avoided.

The person by the name of Kevin, was at the front counter , I showed him my $7.00
coupon, he set it down. when he rang my $66.19 ham up, he failed to honor my coupon.
I handed him my card to pay for the ham. I told him, you didn't ring up my coupon.
At that point he said, well I forgot and I said, I handed it to you , he said oh well, I
already rang it up so nothing I can do now. My response was, why not? he then
became very hostle, and rude. He said you didn't give me the coupon up front.
I said, I did you laid it down by my card on the counter. He said I can't do anything
about it now. When I told him that was not right and unfair on his part, he became
extremely rude, he said I can give you a refund. I thought.. wow he can give me
a refund but can't honor a coupon? which is worse? My reply was, that doesn't
make sense, now does it. He then said very rude and in a hostle attitude. If you
want I will just give you the $7.00 from my wallet. At that time, he took his wallet
out and actually threw the money at me. Thats right he threw it at me.
He said, well if it means that much to you then take my money!

After looking at my card purchases, I realized he had swiped my card twice for this
purchase. So that just makes this whole experience worse. Not only was I treated
in a rude and hostle way, but was charged double. two transactions in the amount
of $66.19 on 5/7/11. take a look at your transaction history on your log.

Not only was this embarassing, but with that type of attitude, I must say that
I do not feel comfortable in be a customer at this point.

We have church fuctions, work events and as a friend give gift certificates and
purchases. I would have to guess, I spend approxiately 700.00 on a personal
level, and on a business level over 2,500.00 with 350 employees to accompany
you can see, that I have done a lot of business with in a year. I have been a customer
for over 15 years with Honey Baked Ham.

I have to tell you, that with Kevin attitude and the unprofessional character, it will be
very hard to return as a faithful customer. Kevin stated he was the Manager, I find
this very hard to believe that a "Manager" would be unkind, unprofessional, and act
so rudely, over a $7.00 coupon. I have to believe at this point the double charge
was intentional.

Please note, that Mr. Craig Kurz along with the Vice President of Operations will
be reading a formal complaint as well.

Misty, I shall I file a dispute with my credit card services or will your store be providing
me with the double charge?

Thank you for your time, I look forward to your reply, comments and suggestions.

Sincerely,

A disatisfied Customer

Anita Pelletiere

4/28/11

Been purchasing Honeybaked hams for years, not only for holidays but for many occasions, as well as purchasing over $500 per year in gift cards. The last ham I purchased for Easter this year was so totally full of grizzle even the dog wouldn't take the leftovers. Having paid $48 for this 7 lb. ham and having to cut away portions in order to serve it for my dinner guests was just terrible. Hope the people I gave gift cards to did better than I did. As an aside, the sides I purchased at Christmas were terrible. Have to rethink ever purchasing any of these hams/products again, as well as ever purchasing gift certificates as well.

Joy Bodnar

4/23/11

I'm giving Honeybaked Ham one star. Not for the quality of ham, but the type of ham I was given. I ordered a boneless ham four days before Easter and was given a pick-up number. But, when I went to pick it up in Monroeville, Pa, I was told by the manager that they gave it to someone else due to the high volume of hams ordered. I asked why they bother to take orders if they don't have any intention of saving one. I'm extremely disappointed that I had to take a ham with the bone in. I don't ever plan on going back.

frmrradiodjshay

4/18/11

To the powers that be at Honey Baked Ham,

You need some p.r. clean up. Over the last few years your hams have become saltier and your customer service is sub-par.

Our biggest complaint is that we are adults and we express free will. Unless, of course, we're talking about ordering your side dishes. I went to order a lovely Easter/Birthday dinner for 12 people on the other side of the state. Problem is, your company rigidly insists on grouping your sides based on what is best for your warehouse, your pickers, and your packers. Not seeing what the intended party desired in the catalog or on-line I called the toll free customer service number to no avail. I explained what I wanted to order.

"You HAVE to order them the way they are grouped" I was firmly told. I stated I wanted Sweet Potato Souffle and Cinnamon Apples for family across the state. Her response: "Then you can go into the store and buy them that way." No, I can't. I am sending a gift to the other side of the state, and 2) there is NO HBH store where they live to go get it themselves. When I inquired why the company still insisted on grouping for the customer and leaving us no choice I was told "That's the way it is."

Here's how the real world is. In today's economy, it doesn't matter if I was ordering for 1 person, 2, 4, or 12. Pennies add up to nickles, nickles to dimes, dimes to dollars...adding to a company's profit margin. If I can't get what I want with your company, I will go to another one. As the customer I should be able to order anything I want. So guees what? My dollars went to another company.

My mother makes a better green been casserole than you do, we don't care for broccoli rice or potatoes au gratin, and I don't see mashed potatoes being worth $15 when I can buy a bag of Yukons myself for less than half that and get more than 2 pounds. And the last time we tried your cornbread dressing everyone spit it out.

The corporate bosses should review this outdated policy. Yes, I'm certain your company won't fold just because I didn't place an order today. However, I also won't be placing one in the future. ESPECIALLY after calling corporate and reached (to no surprise) absolutely no one. Additionally, we will no longer place orders under my husbands business. And of course, I'm going to talk and blog about it.

Honey Baked Ham is turning a deaf ear to customers. You would be an ideal candidate for Undercover Boss. How long has it been since executives went into a call center and sat in with the reps to listen to what people want and heard employee responses? It must be awhile or I wouldn't be wasting my time writing this letter.

Bottom line: they want your money but not your feedback, suggestions, or complaints. Otherwise there would be a live person you could talk to.

Elizabeth Blacker

12/30/10

I have to say that I have always looked forward to a Honeybaked Ham at Christmas. We have enjoyed your hams for the past 20 years.
This year�s ham was really a surprise and I must say, a disappointment. Our ham was salty and not sweet at all. Somehow I feel that you have changed the way you process your hams. Maybe you decided you didn�t need as much honey to baste it? Whatever you did, you should rethink it and go back to the way it was. I doubt I will buy another and I will let all my friends know your ham is not what it used to be.

When I buy a product I expect it to stand up to it�s reputation. After all these years of really awesome hams, I can�t help but wonder what happened to your product? I understand times are tough, but your loyal customers aren't stupid.

I'll make my own ham next Christmas.

We bought our ham at the Regency Store in Jacksonville FL.

Maribeth

12/25/10

Dear Sir,

Today I served my family of three Honeybaked Ham for our Christmas dinner and the three of us found a lot to be dissatisfied with. I have served your ham in previous years and find that your ham is not as good-tasting as in the past. The ham did not have enough glaze on it and it was much too salty. I bought a ham weighing about 7 pounds. In addition to the ham, I bought your cream corn side dish, and I am returning it to the local store on Monday. I bought the corn dish with the ham on December 23, and as soon as I got home I tasted the corn and found it not to be appetizing at all. In fact, it tasted awful. I then took a few tablespoons of the corn out of the container and heated it thinking that would improve the taste. I then examined it carefully and saw it contained a lot of pieces of a green vegetable. I realized that it was cilantro which I would never add to any dish, much less corn. A short while after I ate the corn I felt ill with nausea and abdominal problems. I was uncomfortable during the night and felt nauseous all day on Friday. Late Friday afternoon, I contacted a friend of mine and I told her about the corn and my stomach problem. She told me that a couple of weeks before that some cilantro had been recalled in California because it contained salmonella. I don't know if the cilantro caused me to be ill, but something in the corn dish definitely did make me ill. I am returnin the corn to the store where I bought it, but I have kept a couple of tablespoons in case I develop more symptoms. Hopefully, no one else became sick as I did.

Also, I bought some of your "tantalizing mustard". which is so spicy hot that no one in my family can eat it. In years past, you have had a mustard that was great for using in ham sandwiches made from leftovers.

I understand that Honeybaked Hams is having a difficult time this year, so maybe