I purchased a white LG refrigerator on August 27th 2012. The store sales person advised that they were on backorder but would be in the wharehouse for delivery on September 6th 2012. We needed the refrigerator and due to space limitations this was the onle one that would fit. When the refrigerator failed to arrive on the agreed delivery date of September 7th 2012, I made contact with the store. The salesman was unable to furnish any updated information. I waited another week making numerous calls to the store and was unable to obtain any delivery information. My last call to the store i asked the salesman if they had the refrigerator in stainless and was told that they had several in stainless in the wharehouse, ready for delivery. Although I didnt want stainless and that the stainless was $100.00 more expensive, i asked if the manager would send me the stainless for the same price as the white because i've waited two weeks and was in need of a refrigerator. The manager refused to lower the price to satisify the customer which resulted in having me drive to the store, losing the sale of $2,480.00 and a customer for life. thankfully i was able to find the same refrigerator at a competitor for $1907.00 with free delivery and installation. Thank You HH Gregg ! Your bad customer service saved me $500.00 ! Sep. 16, 2012 -by Patrick S.