254 Reviews For Hhgregg, Inc Headquarters & Corporate Office

he could not find out if the price would go down further or not for that sale, but I would get a 30 day pmisore that they would make up any difference if it went further on sale. I thanked him and was getting ready to leave and he told me to wait. He goes over to a computer and comes back and gives me the Christmas in July sales price. Right there I didn't care if they were the cheapest. That guy flat out lied to me, knowing damn well he could have gotten that price when I asked about it.

He did not give you a Christmas in July sale price. We have not had, for the five years i've been with the company a sale caelld "Christmas in July". Even if we did, however, and contrary to popular belief, we do not know the sale prices before they happen. Since you were walking out because he didn't know if the item would go on sale or not.. he was merely trying to please you with some sort of made up reason for a discount.. to say we don't have a "christmas in july" sale would to imply you were either lying or stupid.. so it was easier to go along with you. It gets rather old you know.. I could be selling a $100.00 item for $.99 and 90% of customers would want a better deal. Would you rather he let you leave? Without a discount? of course not.. so it's a damned if you do.. damned if you don't situation for the salesperson who wanted your business bad enough to make up any stupid reason he could to justify the discount he made get your business... oh.. and by the way, if it goes on sale cheaper in 30 days after your purchase.. you get that too..

31 August 2012 hhgregg: I wish to complain about a rebate I expected, but now learned has been determined to be invalid. On July 7, 2012 I purchased an Electrolux washer (base, service plan and delivery charge) for a total price of $1333.07 I was told by YOUR salesman, Ronald Pentis, and was given a form to fill out by YOUR salesman, Ronald Pentis, that I was going to receive a refund for the delivery charge in the amount of $79.99. Today I looked online to track my rebate and I see it was INVALID for “Not Enough Purchased” If $1333.07 is not enough purchased, then why did YOUR salesman, Ronald Pentis, have me fill out a rebate form? Why did YOUR salesman, Ronald Pentis, say I was eligible to receive a rebate? Also, I’ll have you know that on July 4, 2012 I also purchased a Commercial Cool portable air conditioner unit in the amount of $345.93 So in one month I purchased $1679.00 worth of good from your store and this is how I am treated? I WILL NOT be shopping at this store, and hhgregg in particular EVER AGAIN. Also, anyone I see I will tell them of the LIES hhgregg puts out as well as the LIES Mr. Ronald Pentis told me. A COPY OF THIS LETTER HAS BEEN SENT TO THE NORTH RIVERSIDE CHAMBER OF COMMERECE, ILLINOIS STATES ATTORNEY AND THE BETTER BUSINESS BUREAU, AS WELL AS HHGREG (AURORA, IL) AND HHGREG (INDIANAPOLIS, IN). Sincerely, Richard David Hyerczyk

If i could give then a negative score i would! This is the WORST company EVER! I thought I would give them a try... BIG mistake!!! I bought an appliance, it never worked. Had it replaced, it leaked water on my floor. The 'help center' is not helpful. I had to shut to main water line, the only way to control the leak, and my family was out of water in the summer time for over a week. I called to complain and this manager named Alex said he would do what he could and offered a complimentary gift card I just needed to come by and pick it up. I put them to the test to see if he would keep his word and everytime I would go into the store he would magically disappear even though i had call a head. I should have read these reviews before making my purchase. I tried to use their Contact Us on their website and it keeps going in circles. Stay away!!!

Well, I can see that there are good and bad reviews... this one is a poor review. I purchased a LG dishwasher and was to receive a $149.99 rebate for its installation and delivery charge that I paid up front at time of purchase. I submitted the rebate form and it came back saying that I had exceeded my rebate limit. The reason being that I had submitted a rebate for a new washed and dryer a month ago for $79.99. So I was not eligible for the second rebate but was never told this at the time of purchase. And was assured that I would get the rebate. To top off this rebate issue the dishwasher installation was not done correctly and I had to re-install it my self plus buy the door seal that the installation people damaged during installation. It is now one month later and the issue is still not resolved. It will be interesting to see if anyone from hhgregg corporate reads any of the posts here let alone acts on any of them.

I'm very upset. Just realized the delivery men stole my iPhone that we Had in our home. It was an iPhone 3GS/16 that had always been sitting On a table in our home. We mainly used it as an iPod touch not a phone for a camera. They stole 4 years of photos, video and memories of my children which they did So heartlessly. I don't even care about the stupid phone , I've been up sick Every night at the thought that someone could just do that. Too bad you can't request the "type" of people that they sent for deliveries. I would request no men of color! Typical........! I will never purchase from HHGregg because of this again. They need to hire more reputable Delivery People. I hope they burn!

h h Gregg is the worst store your can ever shop at I shop at the 1 in Pineville North Carolina terrible customer service employees are not trained right cuss on a showroom floor popping gum in front of customers I take all my business to Best Buy were professionals are at

They Suck! They are LIARS! They are Lazy! They do not want to work and do their job! They just want to steal your money! They refuse to refund me my money! None of the employees at the Falls Church Store in Virginia are WHITE! Very racist company that discriminates against WHITE custumers like myself! HHgregg hates WHITE customers. If you are WHITE do not purchase airconditioners. They don't want to install it. They just take your money for the airconditioners you purchase.

To whom it may concern, I am having a problem with HH Gregg concerning a TV I purchased from them with the 5 year service plan. INV# 5599-014614. The television quit working. I contacted the service center on 1 August 2012. I was told to call back when I was with the TV. I did so and was told during that phone call that I didn't need to do anything or be around the TV and they set up a service call for the following Tuesday. On 2 August I was contacted by the repair service. Later that day the service tech called and diagnosed the problem over the phone. At this time the service provider stated he would order the parts and he would not need to come look at the TV until the parts came in. On 3 August was contacted by the service center and told parts were on back order. On 6 August was told again that parts are on back order with an unknown ETA on arrival. 7 August I called the store I bought the TV from and spoke with Dave who asked me to give him 2 days to figure out what was going on. 10 August went to the store to see what was going on and spoke with Dave and the store manager. Dave resubmitted the problem ticket with customer service and asked if I would give them 3 business days to get an answer. 13 August received call from HH Gregg service center (Ebony) who stated that the parts were due to ship on the 17th. I asked Ebony if the parts shipped on the 17th when would they be here. Ebony would only respond that the parts would ship on the 17th and that since it was within the 7 to 10 business day time frame they would allow it to ship. I asked for a supervisor and was given the 1-866-856-0212 number where I spoke with Rob and then Carrie (506370). When I questioned the difference in what rob said (would be here on the 17th) as opposed to what Ebony said (would ship on the 17th) I could not get a good answer. Carrie stated we needed to wait for the 7 to 10 day period and the 17th would be the 11th day. Carrie stated she would call me back on the morning of the 17th. (As of 21 August I still have not heard back from Carrie). Called back to clarify the 7 to 10 day period and all information was confirmed by Sara. The morning of the 17th came and went without a phone call. I went to the store again and spoke with Dave. Asked Dave if I could have a copy of the emails he sent to customer service. Dave advised no. Dave advised ETA of part after he called was 23 August. I asked to speak to his boss (Darrell Freeman). Dave stated that he would not bother Darrell or call him in any way. Dave (Thanks for at least making some type of effort) did have Russell Trapp come to the house and wire the TV to work with RCA cables. The TV was removed from the wall, propped on the floor against the fireplace. Thus looking like crap. I was informed and also demanded that Dave call his boss (Darrell Freeman). Dave stated he had done so and guaranteed that Darrell would call me back. (As of 21 August, I still have not heard from Darrell). 21 August I received an email stating “the part(s) that were ordered for the repair on your PLASMA TV have shipped. Your part should be delivered to the service center within 5-7 business days. Your service center should be in contact with you within 2 business days of the delivery of the part.” Reference back to the above listed that I was informed the parts had already shipped and would be here on 23 August. 1. $3000.00 TV not working for 20 days. 2. $540.00 warranty appears useless. 3. When I contacted HH Gregg customer service was told it was NEW's problem and not HH Gregg's. The overall attitude of the HH Gregg staff is yes we sold you the product, got your money, now you are someone else's problem. I would just like to get this TV replaced since it has been over 1/2 a month without it. A prompt reply is requested.

I purchased a top of the line, brand new, side-by-side, stainless, Samsung refrigerator from HHGregg which was delivered on July 14th. Cost me right under $1,600.00. After receiving it, I had a trip planned and was out of town for 10 days. By August 5th, 10 days of which I was gone, the ice maker stopped working. On August 10th, a tech from another company replaced the ice maker. Wouldn't you guess by August 15th, 5 days after it was replaced, the ice maker stopped working again. I called HHGregg and was told its 1 day outside of the return policy and to have the tech come again and replace the ice maker, they cannot exchange or refund since its after 30 days. For a "top of the line" company, Samsung, there products really suck. So I waited another 5 days and missed work to wait for the tech to come replace the ice maker, AGAIN. Whats gonna happen in another week now, another week of no ice and missing work? I didn't pay this ridiculous amount for quality when all they are giving me is crap. Needless to say, the dishwasher and stove I was planning to purchase VERY VERY soon, I will now be going elsewhere, AND I'm sure to spread the word not to shop with HHGregg, both through my family, friends, and all my network followers for my blog and review site. Now what David??

On Friday 8/17/12 my wife and I purchased an electric range and scheduled delivery for the following Sunday. At our request we asked that we be contacted via my wife cell phone to confirm and set up delivery. This didn't happen. Instead a delivery attempt was made to the wrong address. We notified the responsible persons and was told that they would not return. after several phone calls back and forth we were told that the delivery.team would return later that evening. A couple hour later we receive a phone call and were told it would be between 7:30 & 8:00 pm before the delivery team would arrive. We agreed. At 9:00 pm I call the person who had called us and got no answer. A few minutes went by and another phone call was received the individual said that he was stil coming. 11:45 pm my phone ranged, it was the delivery person wanting to know if I still wanted him to come. Needless to say today is 8/20/12 I'm missing time from work and still haven't got my range.. Totally Totally Disappointed.

On Saturday, August 11, 2012, we contacted the York Pennsylvania store and inquired if they had any 5000 btu unit room air conditioners. We were told they had three (3) in stock. My son asked that they hold and put our name on one to which they agreed. We immediately drove almost 30 miles to the store. Upon arrival, my son was told they could not locate the air conditioner. After 30 minutes, they brought out a unit that was not in a box. They gave him a used unit without a box or manual. This will be my last time to HHGregg although we are in the market for a new television.

I purchased a Toshiba 10 inch Excite tablet in Niles Illinois 5701 W. Touchy Ave. 60712 on 7-26-2012 and paid cash in the amount of 470.00 total with tax. I returned it on 7-27-2012. I changed my mind because I wanted a later model of an I pad tablet. They asked me if anything was wrong with the tablet and I replied no, the cleared the tablet of personal information that I had put on it. The store clerk told me that I could only get back 250.00 cash and I would be mailed 220.84 in a check. I called last week as a follow up call to the store in Niles Illinois, and they said that they didn't have an address to mail the check to, even though the clerk named Victoria had written my address on the invoice that they kept on 7=27=2012. When I called last week the clerk that checked on the money owed to me stated that they only mail out checks on Friday's, and gave me a confirmation number for the check to be sent #5409016265. I called again on 8-15-2012 and the clerk told me that she would call me back in 10 minutes and when she returned my call she stated that they would mail my check on 8-15-2012. I need my money now, just as I paid cash for the merchandise, and returned the merchandise in a timely manner undamaged. Rosalyn Hardion

My husband and I came in on Tuesday, August 7 to purchase a Samsung refrigerator. We were assured there were new refrigerators, in the box at the warehouse, as the only one in the store was open box, damaged. Instead of getting it delivered on Wednesday, however, we requested delivery for Thursday as we could not be available on Wednesday to accept delivery. On Wednesday afternoon, we received a call from the store (in Orland Park, IL). The call was to inform us that the refrigerator was NOT available as the only ones in stock were open box. I asked how we could have purchased one on Tuesday, only to be told on Wednesday that they were not available after all. I was told that because we postponed delivery a day that ours had been delivered to another customer. The salesperson stated she would call the other stores and see if anyone else had one new in box, as we refused to take one that was opened, used, and/or damaged/repaired. After speaking to a manager on Wednesday night, my husband went to the store again on Thursday morning to see what could be done. He agreed to purchase a Whirlpool refrigerator for the same price as the Samsung. The sales manager assured him that the warehouse had 13 in stock (the same warehouse was also still showing 3 of the Samsung refrigerators new in box although they physically had none that were not opened). We were promised delivery between 2:30pm and 4:30 pm on Friday afternoon. Around 1:00pm Friday we received a call from the dispatcher stating that the driver was running half hour to an hour behind schedule. So, I said, at the latest 5:30pm. The dispatcher said yes. The driver then called around 5:00 and apologized for running late. I stated that dispatch had already called and told us that he was late. He stated that he would be here around 6:30pm. At 7:00pm I called him back to see where he was. He told me he still had to stop at the store in Orland Park to pick up a TV stand and that he was coming here immediately after that. It is now 7:40pm and we still do not have a refrigerator. So, in actuality, the refrigerator is almost a day and a half getting to us because the warehouse inventory was incorrect. Is this how your company does business? The salesman is blaming the warehouse and apologizing for the lack of accuracy at the warehouse. The manager is apologizing for the salesman having incorrect information. The driver is apologizing stating that it isn’t his fault – it was the way the dispatcher scheduled deliveries and planned the routes for the day. We are getting a lot of excuses and apologies, but neither of them have placed a refrigerator in our kitchen. My husband and I are not pleased customers by any means at this point.

Im sorry but think about what you type before you type it! I work for Hhgregg, and the people that are complaining on here are the people who buy our cheap crap products! Instead of buying that $129 coby/ curtis buy something with quality samsung/ lg! Thinking a no-name tv is as good or better than a named brand tv is unrealistic!! That is redicules! Our return policy is 30 days, it states that on the back of every reciept! Stop acting like we owe you something, just because you got a curtis/ coby/ or hisense from us means your to cheap to buy a good quality tv! You get what you pay for! If you pay for crap you get crap! Just because we sell the product does not mean we are resposible for the product after 30 days! People who buy electronics and expect them to last more than 5 years are crazy, they really dont make them like they used to! So please stop complaing because you were to cheap to purchase something that was better! Those premium service plans are worth every penny as well! When was the last time you had to replace a power suppy or a lcd panel on your tv! Be my guest call someone out to the house and check and see how much it would be just to tell you whats wrong! Also our plans are one of the only that will give you a prorated refund if it hasnt been used! Do your homework before you come in and actually buy a quality product!

Im guessing no one that cares ever reads these post. I have never been but based no what i have read my family friends and I will never give them our money!!

I went to HHGREG IN December and bought a 32 in Curtis tv. In March, i had to take the tv back due to the speakers was going out. I receve a new tv and had to take this one back in June and found out that i was unable to receive a refund back. I spoke to several managers and they never understood my complaint. I was givng a store credit which i went back into the store on 8/5/12 to get a tv and there was a colby tv for 229, my store credit was 222, the manager would not giv eme that television. I refuse to give HHGREGG any more money to get a tv. I have purchase several items here and will NEVER GO BACK.

This without a Doubt is the worse company I ever made a purchase from.. we bought whole kiten of new appliances they are great...The saleman entered some imformation wrong and they failed to send an insatLTION KIT WE PURCHASED for the disshware...long story short after 2 hours of phone calls The GM got involved and told us to to go to a competor close to us and buy it...He gave us a Credit for the inconvience and was nice...5 days ago we receaved a notice that our rebate was denied due to the fact it had expired...Again salesman erra.. the documents heder gave us expired 28 days before our purchase...!!!for 5 days I have been calling and No returen calls.. On the phone with corporate now....would never buy one thing from them...They are the Worse.

3 items freezer micro and stove gold series all 3 items dammaged sales said its not there problem asked for manager was transfered to shipping 7 days no call back also try calling corporate office what a joke never again 1st and last time i step foot in the store

Ok, seriously...people who are complaining their products broke down and HH did nothing...stop complaining. THEY didn't make the product. Most items come with a one yeear limited warranty if you don't believe in the service plans. Besy Buy, Walmart, Target and HH are all the same. AFter the initial return policy, they will refer you to the manufacturer. HH is just as good a place to buy as anywhere and you will probably get the best price as they haggle more often. Some stores just have better people working there than others.

Write A Review For Hhgregg, Inc Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact Hhgregg, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Hhgregg, Inc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.