Florida Department of Children and Families Corporate Office | Headquarters Contact Phone Number & Address

5/14/12

medicaid has recently screwed my papaer work up to the point where i am deadlocked without coverage for my kids. they first did not enroll my new born in medicaid. only gave me prenatal coverage for the last week of my pregnancy. never enrolled me in family planning after my last child AND I CANT AFFORD BIRTH CONTROLL. GO FIGURE I GOT PREGNANT AGAIN. THEY KEEP SAYING I AM MAKING OVER 3000 A MONTH. YEA FAT CHANCE I WISH. SO NOW I HAVE A 3 WEEK OLD WITH FULL COVERAGE. A ONE YEAR OLD WHO IS ELIGIABLE FOR FLORIDAKIDCARE AND A 3 YEAR OLD WITH SPECIAL NEEDS WHO HAS NEITHER AND CANT GET FLORIDA KIDCARE UNTIL MEDICAID DESIDES TO FINISH THEIR PAPERWORK. IT HAS BEEN ALMOST A YEAR SINCE I STARTED BATTLING WITH THEM ABOUT HOW MUCH I MAKE AND ACCORDING TO THE POSTED ELIGABILITY GUIDES I SHOULD QUALIFY FOR EVERYTHING. i DONT WANT EVERYTHING. JUST FOR MY KIDS TO BE ABLE TO GO TO THE DAMN DOCTOR. THESE PEOPLE NEED TO GET OFF THEIR ASS OR GET NEW JOBS. HOW CAN YOU MAKE ONE CHILD ELIGABLE, ONE NOT AND ONE HALF ELIGABLE? THEY ALL COME FROM THE SAME HOUSEHOLD. THIS IS SO STUPID AND FRUSTRATING I DONT EVEN KNOW WHAT TO DO AND I SIT AND CRY FOR HOURS BECUASE OF ALL THE SCREWED UP CRAP. AND OF COURSE I CAN NOT GET THROUGH TO THE CALL CENTER. THE ONE TIME I DID HE FLAT OUT SAID HE COULDNT HELP ME. THE MEDICAID LIASON NEVER CALLS ME BACK...........WHAT THE HELL AM I SUPPOSED TO DO WITH 2 BABIES AND A SPECIAL NEEDS TODDLER WITH NO HEALTH COVERAGE?

harold bensh

4/26/12

i went to the key west offilce to see if i was eligible for any assistance. using their computer, which only has access to the dept of children and families web site, i was accused of looking to comfortable, and surfing the internet. i was kicked out of the office before i could find any information. i think the people that work in that office need some additional training as to what the purpose of the office is intended for. i read the mission statement for the fla dept of children and familes, and the people that work in that office didn't reflect that at all.

Mariannie Lind

12/5/11

I am disgusted with DCF's system. My daughter had an appointment because she has been shaking, and the doctors office called me to inform me she did not have insurance. It states on the MyAccess website that she has insurance but Medicaid and Medicaid Options tell me that she doesnt. She is turning 1 this weekend and she also needs her shots, and I cannot afford to pay for her visits. I am not working, and I did receive my foodstamps, but my babys health is extremely important as well. If I did not take my daughter to the doctors when she is sick or for her shots it would be considered negilgence..so what is it considered when DCF does not do their job? I was able to get through on Thursday for them to tell me someone had made a mistake and it would be corrected within 24 hours, and surprise surprise...same problem. She still has no insurance. I tried calling Friday and today and have had no luck trying to get through to customer service. I called the number on this website, and they told me she does have insurance, and I told them she did not and everyone I have called, and they told me they are only a call center and they can only give me numbers to call. All of the numbers they gave me are the same ones I have called. This is ridiculous!!! I swear if something happens to my daughter because of their imcompetence, they will pay. Something needs to be done about this system, because many people that are in need are not getting the services they are entitled to. My heart goes out to everyone that can't get through to customer service and that is going through a hard time. There has to be something we can do....maybe we should get together and start doing a petition...any ideas? We should not just lay back and wait and wait for them to get up off their asses and start doing their job...if anyone is interested in trying to get together and not take their shit sitting down, feel free to email me...our voices must be heard!! My email is mariannielind@yahoo.com.

MONICA

11/2/11

MI BEBE TIENE UN MES Y APLIQUE DESDE QUE EL TENIA APENAS UNA SEMANA Y YA ME HAN LLEGADO TRES CARTAS DICIENDOME UN MONTON DE SANDECES ENTRE ELLAS QUE EL BEBE NO ESTA Y CUANDO LLAMO ME DICEN QUE EL QUE ATENDIO MI CASO SE OLVIDO DEL BEBE Y PARA COLMO LLAMO A DAR LAS QUEJAS Y ME PASAN A UN SUPUESTO SUPERVISOR QUE NO EXISTE Y ES UN BUZON QUE NO TIENE ESPACIO PARA DEJAR MENSAJES.NO SE SI TODOS PERO LOS QUE ME ATENDIERON SON UNOS IGNORANTES Y NO LES INTERESA MAS QUE HECHARSE FRESCO Y COBRAR SU SUELDO A COSTILLA DE NO HACER NADA

Natashia

10/4/11

This system is completely RIDICULOUS!!! I have a 3 week old son and I tried to take him to see his doctor when he was a week old and they told me his medicaid has not been activated...not knowing this DCF was suppose to activate my baby's medicaid when he was born, I have tried that same number (1-866-762-2237) over and over and all I get is " Due to high call volume, all of our agents are currently busy, please try your call at a later time. goodbye." Like really, its been 2 more weeks and my child still has not seen a doctor nor have I gotten through to anybody, where is the justice nowadays? Arent children especially babies suppose to come before anything??? DCF is really making life for the ones who are struggling tougher!

Lawrence (Varvel) Shimer	8/9/11
Don't feel bad, they have a very long history of dumping foster children in homes where they are abused daily dating back to their HRS days, Floridians need to rise up and let them know their track record shows that their way of doing things leads to scarred children and families.

Ray	8/10/11
I have called the dcf number everyday for the last 3 weeks in a row. The 1-866-762-2237. I know there hours are 8-5. So I try from 7:30am in the morning until 5:01pm This is when they close. I can't leave a message or email. We have to pay taxes on time, but dcf can get away with everything and anything. Just please fix your system DCF!

Sarah

9/14/11

Absolutely disgusting treatment from Children and Families they should be ashamed. How does anyone get to talk to anyone there, the phone numbers they provide are a waste of time, they are always busy during calling hours if you send an email you get no response, if you fax anything to the numbers provided you get nothing... Someone please tell me how do you get any answers.... Shame on them for treating people this way.

Mahala	7/10/11
Ya learn something new erveyday. It's true I guess!

Reggie	7/11/11
This infmroatoin is off the hizool!

norma torres

7/13/11

Well I dont even know if writting anything here will get me anywhere with DCF.Ive applied for medicaid so i can get the treatment i so desperately need for multiple sclerosis. This is a very debilitating condition and the treatments are very expensive. The people in the medicaid office really seems like they dont know whats going on there. I called for the interview they said i wasnt suppose to cxall there, ydt that the number on the letter. can some one please have some concern to address this problem. I really really need medicaid.

Julie Maze

8/1/11

Calling DCF EVERYDAY for the past 2 weeks.... sent all the papers and still waiting. I have a 1 week old baby and my husband has been laid off.. is this America??? we work so hard the one time we need your help this is what we get. You are a bunch of incompetent people and will pray day and night that you all go through what we are going through... We made us run around for 10 days requesting all kinds of paper work, and we got you everything... now no one responds.

I wish you all go without food for few days so that you feel what I am going through.

Roberto Rodriguez

6/24/11

The department of children and family services is SCREWED up !I applied and i was sent a letter dated june 17 2011 saying that i am eligible and i received the letter june 21 2011 but the appointment was scheduled for june 20 2011 i missed it it was not my fault now i have been denied for this reason what kind of reason is that i cant control when my mail comes I am so dissapointed im struggling now because i have been laid off i am a hard worker trying to make ends meet with no help from DCF im sure that this happens everyday i guess DCF gets away with this shit because they can I wonder who the BIG BOSS IS whoever it is if this meets with your eyes I hope you suffer like i am now because of your fucked up protocol the little people that dont matter to you suffer and starve I PRAY THAT YOU MEET UP WITH A GOOD DOSE OF BAD LUCK YOUR THE WORST.

James Munro III

10/21/10

my name is james munro 3680 second ave. malabar fl. 32950 .my ebt card was recently denied due to a informational call not being made however I completed my paperwork and have tried for weeks to call the 866 number that is available to no avail! It is busy all day every day . I realize the economy is low and I am glad to see a food program .If there are any other methods to contact by phone please acknowledge. thank you
James Munro