FPL Florida Power and Light company Corporate Office | Headquarters Contact Phone Number & Address

Roselyne	5/17/12
Fpl so disgusted me I paid my bills three day ago I still don't have my power back on its been 72 hours they give 48 hours so how come I have to wait for 72 hours what the hell is that I do not understand this shit. If any one read that can you tell me why is that cause I'm lost. I'm gonna call a lawyer maybe this madness can stop with this stupid company.

Virginia Ward

4/16/12

I really cannot speak as a user of FPL services, never having lived in the State, yet have been billed by their rude collection arm for hundreds of dollars and threatened with credit besmirchment. While there are hundreds of persons by my same name, obviously after reading the terrible behaviour in the reviews posted by those fallen victim to this monopoly, may I make a suggestion. The one weakness is that it will take a number of those abused who are residents of the State of Florida, banded togther in a class action suite, looking each other up, also placing letters to the editor, and these publically asking your elected officials to represent your interest before the Federal regulatory agency overviewing this utility. Further, with this being an election year,in your own self interest irregardless of your party affiliation, this being a matter the President readily can solve, bluntly state in all your communications that your vote, because of this authoritive effect on your lives will be for or against any candidate according to their helpful efforts. Also do a bit of research by looking up on your computer the committee assignments on which your elected representative serves and percent of support he or she receives from the utility people. It can be found by your research. Turn the tables ariund. Raise hell instead of being yourself treated hellishly. Who am I? The wife of a New York State retired official Colonel Ray Ward aged 93, in his day high on the tottem pole, today respected for his books on the birth of this country and sacrifice of our citizen-soldier population to keep us free. He angers aboutood people being pushed. In your own interest, announce publically your vote will go to who so ever stops this abuse. Contact media such as Fox, the Wall Street Journal. use people finder to locate persons with Florida residence.

Shay

4/5/12

I am sick to death of dealing with FPL, it is always something! Me my husband 4 kids and grandson recntly moved into a new home, I transferred ourr service online and assumed everything was fine. Come home today, after 1 month, and have no power. They did not leave a note on the door mail me a letter call me or give me any kind of notice that my power would be shut off. I called them and they said we do not have an active account WTFf???? Online it says we do! So, I have to talk to the research department, when I asked what that was the csr couldn't tell me, all she kept saying was I had to callback from 8am to 5pm Monday thru Friday.....it is Easter weekend and no power! I have children in this home! How can it be legal for them to leave you in the dark with no warning and for no reason? They do not care about their customers at all, they only see dollar signs. If I had any other option I would not use them. There has to be someway to get thismadness stopped! So frustrated!

Tommy kieffer

3/20/12

Why are you doing this to people FPL. It seems that only God can stop the evil that is going on. No one cares! Everyone I have spoken to about my situation gives me attitude. is it because you have no compitition? Is it because the Devil is behind you all? Please if anyone reads this with a clean soul help us poor ppl get through this madness. I know one day you all will feel very bad for treating ppl like this.. I know its all about the money in America but why have your supervisors so rude. Its not fair, and sometimes life isn't. Think about your country sometimes. We are all blessed but why want more? One day in the name of Jesus, you money hungry people will feel our pain. I wish nothing bad on you all FPL... I just hope things will change soon. Thanks, one love and God bless

Karen

2/8/12

FPL is one of the worst companies I have ever had the displeasure of dealing with. Sometime back in October, I was forced to stop payment on a check because I accidentally double paid my FPL bill. The company counted it as an
NSF check and took away my privilege of pay by phone or online. Next, I paid my bill through a payment arrangement, and because I paid after 9pm on the day it was due, it was counted as being paid the next day, now no more payment arrangements. Last but not least, the company took away my budget billing because of the "missed payment arrangement". They charged 300 dollars extra to my bill and made it due that month. Its like imprisonment. At least they have lights and TV
Now, I am sitting here in darkness My electricity will be reconnected within 24 hours of payment, however, I cannot pay at an agency because they are all closed and I dont have a credit card that they will accept..by the way, they don;t take regular Visa.
So, I wish they had some competition and I pray that paying it in the morning will get it turned on in the afternoon. This is idiocy.

Chant

1/4/12

Dear FPL, please find a way to help your customers. I misunderstood my bill I thought I had until Jan 6th to payy bill. My power was turned off since before 3 pm. I came home found the notice and called Fpl and made the payment. It is 9:22pm still no electricity. I haven children in bed with me to keep warm. Big companies like you are criminals, careless. In this weather Fpl has no ethics at all. Last night at 1130pm the power went off for 2hrs1/2. Am I going to get & back from u all! It's really sad! One day there will be competition! I cannot wait! The rich will not stay rich always

Angela MclCluskey

12/17/11

I feel trapped with FPL. Is this even legal? This is monopoly!! On the map, Florida is still part of the United States however most of the companies here are not EVEN CLOSE to the USA standards and FPL is one of the worst ones! I guess that's the best they can do because they had to lower the it standards to a third world country. In Texas, where I was moved from, we could opt between three companies and that made these companies compete between each other fighting for the customers best interest! FPL is a lousy company, no customer service whatsoever. They treat you like they are doing you a favor when you are actually paying their salaries for a service with zero support. The people on the phone are rude after you wait for hours waiting to be answered. I had a problem with two payments that bounced because I had do open another bank account because the bank I had in TX didn't have in Florida and that got me a little trouble adjusting to jiggle between accounts. I know was my mistake but now FPL make me feel like a criminal that need to be punished by only making payments with cashiers check! Yes, in times of bad economy, let the big companies making millions punish the ones that are still trying to stand, pay taxes, working hard just to pay bills and not milking from the government money like most of corporations. Maybe if all the middle class stop working and go live on well fare from the governent they would start appreciating the working class more. Think about: if you don't work, you can collect food stamps, have your rent paid and your utilities paid. No extra money alright but you don't have to leave your house either, right? I work every single day, 10 hours away from home, lately I can not even afford to contribute to IRA but the goverment bites $400 from my paycheck and at the end iof the month, all bills paid, I have nothing left. So, who is the smart one here? The one on welfare or me?
I am frustrated and I feel pushed to the limits with FPL crapy decision to only accept my payment through cashiers check! It seems that you cant win trying to do the right thing. These big companies should start having a little compassion for who try really hard otherwise the middle class in America should get together and make a big shutdown. Then I wanted to see who will pay for these big corporations keep standing. I will write to every social network, email the news and blogs about FPL trashy service and disrespect to their consumers.

Ryan

12/13/11

I moved into florida and my new apartment a month ago, but oh no! i have an out of state id! which by fpl standards mean i don't exist, so what do they do? ask me to fax my license, which i do, then i pay the 155$ security deposit......... 5 days later i recieve a check in the mail for 155$ back, no other form of communication at all...... so i spend a few minutes on the phone, and oh! i called after 2pm! that means their entire goddamn fax service went home and cannot under any circumstances be contacted! so i have to wait a whole day (by this time my electricity has been shut off) just to get ahold of them, i finally talk to someone and they say that my fax was too dark, great! and then they tell me to refax it and hang up.... i send it again, ohhhh, but this time they created a new account for me because the reason i got my check back was because they voided my last account, so my fax is completely ignored because i had the wrong account number on it..... That i figured out a week later as well, the entire customer service department is RETARDED! if it weren't for the socialist domination that FPL has over the entire state i would drop them in a second! Oh, and by the way, a month after all this BS my power STILL isn't on, because i DARED to have an out of state drivers license! SHAME on me!

11/2/11

as a single mother of three it is hard enough to buy food and gas these days without dealing with a money grubbing power company too. my lights were disconnected on the 14th of october, 18 days later after making the money to pay, i went to the pay center and they refused my payment. they told me to call fpl to find out what to do. when i called i was informed that they closed my account and i had to open a new one. then they tell me i have to pay a deposit of 700 dollars to get it restored. i was blown away!that is three times the amount of my bill. why couldnt they just let me pay my bill and restore my service? i bought my home ten yrs ago and have never had an issue with payment. the economy goes to the dumps, i loose my job, and have to do side jobs to pay my bills, and now they close my account!! what do they expect us to do? they treat us like they are gods and they no we cant live without them. they have us all over a barrel. if i had a choice..... fpl would NOT be it!!

Jennifer L

9/18/11

I am so disgusted with FPL customer service. You call their office and can only speak to robots who read the same information over and over again. No supervisor is ever available, however, they can have one call you back within 5 business days. I even asked for am address to write to and was told only the supervisor has that information. I asked how many outages they had this evening and they didn't have that information either. My street has been without power since 2:00 this morning. It is now 8:34. A FPzl driver came thru at 6:15 then left. All the FPL rep will state is that restoral should be done by 9:30 (first time given was 7:15). I have a refrigerator full of food going bad as we speak. I have an aquarium with fish that are not getting fresh water & air. I have called FPL no less that 5 times within the last year with power outages. They have no record of any call ins. What are we supposed to do? Their service standards have to be better. They had a record year in profits yet the consumer is not important. I am writing the public service commission - any other suggestions?

Mimi Parker

8/29/11

Power surge blew through house, meter also blew. Looked like fire hit it...black & burnt yellow. Meter had been installed a year ago (new smart meter) by Honeywell who contracts with FPL for installation. Damage to a/c, pool pump, lighting fixtures, computers, even an electrical shock to a family member touching a wall at the time it went through. Power went out, not just to us but to 3,000 people in Weston.

Called today to file a claim, they tell me we are responsible since the box is our property even though they admit it was improperly installed.

Florida has legislatively removed our protection from the negligence of this company.

If you can afford it, have a private electrician remove the smart meters. They are dangerous. FPL has paid their lobbyists dearly but we are endangered as a result.

Bill

7/7/11

The service is horrible. I've been a FPL customer since 1985 and I've never lived anywhere like this.

The electricity goes out for no reason. No storm... nothing and the power just goes out. The bill has always been paid on time, yet they can't keep the power on most of the time.

I've lived on both sides of the Mississippi and in a number of different States...some much poorer than Florida. I've never had the electricity cut off for any reason other than a bad storm. It has to be the name of this State being indicative of the vast majority of people here. Flori-duh.

Joanna

6/30/11

Fpl is by far one of the worst companies I have ever delt with unfortunetly I can not do much seeing that this is the only damn electric company in Florida, turns out I acciendtly made a double payment on my account and now these stupid people say to call back in 2 weeks to request a damn refund check and that it will take another 2 weeks for me to recieve the check. first and foremost FPL needs to get their crap together and know that majority of people in THE USA! have a damn visa or mastercard.

James Thomas	5/14/11
Similar situation to Timmeran above. Ridiculous and inconvenient, if a check bounce or a credit card has an issue or in my case bank issues then you charge the customer a fee for each instance to cover their overhead or a bigger deposit. But this cash only is idiocy.

Donna

4/8/11

I know its been a very hard year for most customers with FPL. I am an example because I had my electricity disconnected, in March! I payed the balance due, that evening and was told by FPL reps. that the re-connection will take up to 24 hrs. As frustrating as this was with two children, we made by and waited patiently the next day. While at work, I called FPL and they told me that they were unable to access my home and that I would have to wait an additional 24hrs, this was at 10am that morning.

I was so angry, because neither the technician or a rep. from the FPL office alerted me on this, if I did not call I would not know, since my gate access is connected to my phone.Why I said, it only 10 am you are telling me you can't re-route some one because of bad communication? I spoke to 4 supervisors that day that gave me 4 different answers. It took one smart, out the box Supervisor Ms. Kohl to arrange for me at midnight an emergency service tech, to help my children and I.

To prove that FPL had interoffice poor communication skills, at 300pm, the next evening someone was at my gate calling me to tell me they were there to re-connect my electricity! What...They already did!

Deanna

3/29/11

I am writting this letter in hopes that in the near future you can teach your customer service reps and SUPERVISORS..... How to treat customers with out us you would be NOTHING..... WE DO NOT HAVE A CHOICE ON A POWER GIVER THERE IS ONLY ONE SO BASICLY YOU FLORIDA POWER AND LIGHT has Floridians by the well we all know how that one ends... MY story goes like this i lived at 150 ne 38th Street # 4 in oaklandpark, I then moved to pompano, i knew i had a balance due, however i recived no last billing, I called anyway spoke to a pleasant (first time ever I might add) . I WANTED TO ADD MY BALANCE TO THE NEW ACCOUNT AND SET UP PAYING ARRANGEMENT FOR THE BALANCE DUE, SHE INFORMED ME THAT AT THIS TIME SHE COULD NOT DO IT BECAUSE SHE HAD NO BILL, THAT WHEN I RECIEVED MY BILL TO CALL YOU BACK ,,THAT DID NOT HAPPEN BECAUSE I JUST GOT MY BILL ON FRIDAY 3/25/2011 THEY DISCONNECTED MY SERVICE ON 3/29/2011 AFTER 230 IN THE AFTERNOON I PAID MY BILL AND I STILL HAVE NO POWER i GUESS YOU GUYS DONT HAVE ENOUGH BILLIONS YOU HAVE TO TAKE IT OUT ON THE POOR MAN, ITS VERY SAD THAT YOU GOT WHAT YOU WANTED HOWEVER I DID NOT I THINK THAT YOU SHOULD NOT BE ALLOWED TO DO SUCH THINGS TO PEOPLE TURNING OFF THERE POWER AFTER A CERTAIN TIME OF DAY, KNOWING YOU WILL NOT BE RESTORING SERVICE ,I THINK WE NEED ANOTHER ELCTRIC COMPANY I AM NOT HAPPY WITH YOUR SERVICE AND REALLY NEVER HAVE BEEN, I THINK A LITTLE MORE COMPOTITION AND YOU WOULD REALLY HAVE NO CUSTOMERS, YOU WOULD THINK AFTER THE PROFIT YOU HAD LAST YEAR ALONE THAT YOU WOULD BE HAPPY BUT I SEE THAT YOU REALLY DONT CARE ABOUT ANYTHING BUT THAT $$$$... i ASKED THE SUPERVISOR FOR COROPERATE NUMBER HE REFUSED ON SEVERAL OCCASIONS... I KNOW THAT THIS LETTER WILL PROBABLY GET THROWN TO THE SIDE , BUT IF ANY OF YOU BIG WIGS THAT ARE MAKEING ALL THE MONEY CARE ABOUT YOUR REPUTATIONS YOU WOULD READ THIS LETTER AND I WOULD HOPE THAT U WOULD CARE ENOUGH TO STOP LETTING YOUR EMPLOYEES TREAT YOUR CUSTOMERS LIKE THERE OPINIONS OR ANYTHING MATTERS TO YOU AGAIN LIKE THE $$$$..

Matthew White

2/5/11

Moved to a new house and got a bill in the mail requiring me to pay an extra $500 deposit because I moved into a house could not come up with the money in time so they shut me off and now require me to go to a bill pay place and will not get my online pay back until dec. I wish I could shop around for different company's because I have been to 3 bill pay locations today that don't even work and I called fpl and they wont accept my money over the phone and now I have no way to get my power back on until I can find another pay center. I am so upset they wont accept my money.FPL is the worse electric company ever.

l m timmerman

11/4/10

I have been an FPL customer for many decades. Recently I changed banks and unknowingly neglected to save the change of bank preference for online payment.
Not seeing the payment reflected in my online bankstatement I made another payment less than one week later to compensate. Again I was not aware that I was not set-up with the my new banking online. I than received a letter from FPL dated 10-22-10 to let me know my bank had returned my electronic payment and my account was charged an additional payment of $23.24. It also prompted me to pay the amount due by 10-3-10 to avoid disconnection.
I promptly called FPL and managed to get through to a supervisor to be granted the opportunity to explain what happened and to further add that an additional check paid in the same manner was due in at that time. I was released froma one-time penalty and paid the amount that according to the sypervisor was due at that time.
On 1-22-10 I than received the next letter notifying me of the next electr payment that was returned an d to pay the amount owed by 10-30-10 to avoid disconnection.
Going online to set up all my monthly payments for the month of november I realised that FPL denied my account online access.
I again called FPL to explain the previous error and mentioned the name of the supervisor that was aware of my account problems should the info not be readily available to customer service. I was once again granted access to a supervisor who in turn told me that I will not be able to pay my FPL bill online until 10-22-2011.
I was kindly given the address of a Shell Gas Station within my area to pay my bill in person without an additional fee.
Since I nor everyone else have a say or choice in shopping for our power the decision made by FPL put me on a cash basis has to therefore stand and I take exception to that.