316 Reviews For Expedia, Inc Headquarters & Corporate Office

Trying to cancel a flight with insurance

For over 4 hours I have been trying to cancel a flight reservation that I purchased insurance for - what joke - I will never again use Expedia - on my 8th person at least - "I so sorry" "I won't disconnect you" If there was a negative rating I would give it. Booked my hotel through Orbitz - less than 2 minutes including log in time to cancel it - why is it over 3 hours to work with Expedia.


Expedia will give you what seems to be good deals. However , i expedience an Emergency situation with my grandma and i had to cancel the trip. I called them up and they refused to give me back my refund.

Worst experience ever!!

I booked a trip by phone, to Cabo from the USA. The representative asked for the spelling of my and my husband's name, but still spelled them both wrong! I noticed it the next day when reviewing my itinerary received via email. For international travel, the spelling has to be exactly as what is on our passport. I called the customer service number and was on the phone with the call center for over 2 hours just to get the spelling right. He (the supervisor) said he could not correct the spelling on the transfer voucher and to just show the driver our boarding pass and itinerary when we get there. This is ridiculous! I will never, ever use expedia again!

I booked a European flight on Meridana from Rome To Catania., Italy. Meridana since the original booking has cancelled the flight and moved me to a much later flight that won't work for me. I have tried repeatedly to contact someone at the help desk to cancel this flight for me. It's not easy as you have to get in contact with Meridana Airlines and they don't answer their phones. THREE times the helpdesk has told me that they would take care of it and book me another flight on another airline that I approved of. Frustration is not even close to what I'm feeling. I've been hanging in mid air for over 1 week and no response and no e-mails, telling me that first flight is cancelled and 2nd flight is booked.

customer service

worse customer service ever....


Five phone calls(cut off twice) and more than an hour and a half on the phone to use my points for a one night stay and because they mixed up the rewards they won't let me book with rewards that I EARNED! Emails customer service and they said they would respond in 24 hours but DID NOT respond. Not the first time this has happen!!!


YOu would think that with all of these bad reviews and complaints, they would do something to improve their service. Well news flash, Expedia, if you don't improve your service, you won't exist for long.

Expedia is not customer service oriented

I've used expedia in the past to book two trips to Cozumel. Today, I vow to never use them again. I was on hold from 6:30 p.m. to 8:30 p.m. Trying to CHANGE a booking within 15 minutes of making the booking. The 40% off deal supposedly cannot be cancelled even when it is made within 15 minutes because of the savings? Really, I booked at $101.00 and the room standard rate was $119.00. An $18 difference. Never again. That is why you your reviews are so low.

Thanks to LEO in Corporate

Error on my smartphone caused booked hotel and money taken from my account. i spoke with three representatives and then had to speak with Corporate who was kind and responsive in a timely manner in returning the funds back into my account and i avoided excessive overdraft charges. Leo is youre reading....YOURE THE BEST! Thank you so very much!

Because of this place my vacation was ruined!!!! I will never ever use them or recommend them to anyone!! Horrible customer service as well as horrible management...they have no clue on what customer service is!!!! I am so upset with how I was treated and the outcome of my ruined vacation. I want to talk to the CEO personally!!!!!

Worst most deceitful

I was directed to "Reservations Counter" on the phone to book a hotel, we were lied too, misled on the price, the quality of the room and everything else i would NEVER ever use them again, Expedia is one major liar, and I shall file a suit over this horrible experience

So frickin bad

They charged me twice for a trip, tried to call to have someone reverse the amount over drawn and out of 7 calls and 3hrs of being on the phone they still didn't help, advise no one to use Expedia. Shouldn't even be rated a star. POOR!


a messed up return flight, no middle leg=on hold for 5 hours, 6 different calls, promises of call backs that never happen, supervisors that are ineffective, dropped calls, request to pay for a flight that they messed up, calls to airlines, corporate, no help... still not resolved...Will never use them again.

Customer Support Unresponsieve

Worst Customer Service. Seems like All reward points/coupons can be used only for hotels. I used Expedia for last 3 years for International Flights but no rewards that i can use on future flight. I got to Tier2 service after 25 minute wait and they hung up on me in middle on my conversation. called again and Tier1 cannot connect me to Tier3 Never using it again.


Same experience as everyone else. Horrible customer service. Booked a vacation package, purchased the insurance to cover cancellation. Tried to rebook and it has been a nightmare; never received the airfare credit promised. Etc., etc. Awful.


Horrible service. People are not consistent with information.

Your complaint process is rediculous- To file a complaint of your wrong doing you pay 25 dollars and you have to decipher something that is unreadable to the normal person- I made reservations last Sat-checked today no reservations made at the hotel- I have confirmation from you. I have posted this on facebook so you don't get anyone else thinking they have booked something you never followed thru!

unprofessional costomer service

It is near to being Impossible to resolve an issue as simple as a spelling "Typo" resolved. The call center must be outside the US :you may be placed on hold from 45 up to 90 minutes at a time; passed from one "agent" to the next only to be told that you'll be called back. Then the cycle begins again.

Bad Idea to book

I wished I had read the reviews before hand, I was given incorrect information and they refuse to help me. I have tried going up the chain of command to no avail.

Horrible customer service

There is absolutely no place on their webpage that give any sort of contact information so that you can file a complaint. Given their level of service, it's no big surprise. Will never ever use Expedia again. Wish there were a rating of no stars available.

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