286 Reviews For Expedia, Inc Headquarters & Corporate Office

Worst most deceitful

I was directed to "Reservations Counter" on the phone to book a hotel, we were lied too, misled on the price, the quality of the room and everything else i would NEVER ever use them again, Expedia is one major liar, and I shall file a suit over this horrible experience

So frickin bad

They charged me twice for a trip, tried to call to have someone reverse the amount over drawn and out of 7 calls and 3hrs of being on the phone they still didn't help, advise no one to use Expedia. Shouldn't even be rated a star. POOR!

Unbelievable

a messed up return flight, no middle leg=on hold for 5 hours, 6 different calls, promises of call backs that never happen, supervisors that are ineffective, dropped calls, request to pay for a flight that they messed up, calls to airlines, corporate, no help... still not resolved...Will never use them again.

Customer Support Unresponsieve

Worst Customer Service. Seems like All reward points/coupons can be used only for hotels. I used Expedia for last 3 years for International Flights but no rewards that i can use on future flight. I got to Tier2 service after 25 minute wait and they hung up on me in middle on my conversation. called again and Tier1 cannot connect me to Tier3 Never using it again.

Awful

Same experience as everyone else. Horrible customer service. Booked a vacation package, purchased the insurance to cover cancellation. Tried to rebook and it has been a nightmare; never received the airfare credit promised. Etc., etc. Awful.

service

Horrible service. People are not consistent with information.

Your complaint process is rediculous- To file a complaint of your wrong doing you pay 25 dollars and you have to decipher something that is unreadable to the normal person- I made reservations last Sat-checked today no reservations made at the hotel- I have confirmation from you. I have posted this on facebook so you don't get anyone else thinking they have booked something you never followed thru!

unprofessional costomer service

It is near to being Impossible to resolve an issue as simple as a spelling "Typo" resolved. The call center must be outside the US :you may be placed on hold from 45 up to 90 minutes at a time; passed from one "agent" to the next only to be told that you'll be called back. Then the cycle begins again.

Bad Idea to book

I wished I had read the reviews before hand, I was given incorrect information and they refuse to help me. I have tried going up the chain of command to no avail.

Horrible customer service

There is absolutely no place on their webpage that give any sort of contact information so that you can file a complaint. Given their level of service, it's no big surprise. Will never ever use Expedia again. Wish there were a rating of no stars available.

Bad Bad Experience

Never ever use Expedia. They are the worst people I have ever had to deal. They give you misleading information , take your money and then refuse to take responsibility for it. Unless you want to be robbed stay away from this service. They are a scam scam scam. If there was a minus rate that would be it. They should be shut down for bad practice

Be careful

Called what I thought was a local hotel number but when I arrived at the hotel I found out it was booked through Expedia. Be careful and listen when your call is answered and if you don't get a hotel name, ask for the name of the hotel, if they ask you what hotel you were calling, hang up! Expedia is very deceitful in this regard.

Uncooperative

Extremely Poor Policy for a 24hr period! Scammers Expedia is! Huge accent barrier since call centers are in the Philippines!

Cheated

Expedia employees do not know the information to make a complaint. They do not know where their corporate headquarters are, and they do not know how to reach them. The corporate head quarters sends complaints to a third party that charges a $25 dollar processing fee for complaints. This is ridiculous. This all started with the fact that they changed their policy. I clicked on the refresh button, and it changed the dates, I mistakenly pressed book, thinking I still had the same dates, called immediately and they told me they could not help me change the date. I will never use this company again. The costumer service people only spoke about terms and conditions. This is a scam.

BADBADBAD

I can not even speak at this point. If you use these people, after these statements, you deserve what you get. The worst Customer Service in the world. Non existent is more like it. Barry Diller you are a snake and you deserve that ugly thing you call a wife.

Bad Experience

Never use expedia! I mean Do NOT... Bad customer service and the price and hotel information are misleading. If you end up having a problem with expedia, Goodluck for you will end up talking to a bunch of incompetent agents and supervisors in the Philippines, which they will only put you on hold on the phone with no resolution at all. Beware! or prepare for a ruined vacation! negative 5 if I would have to rate Expedia

Bad Experience

Never use expedia! I mean Do NOT... Bad customer service and the price and hotel information are misleading. If you end up having a problem with expedia, Goodluck for you will end up talking to a bunch of incompetent agents and supervisors in the Philippines, which they will only put you on hold on the phone with no resolution at all. Beware! or prepare for a ruined vacation! negative 5 if I would have to rate Expedia

sloppy and lies

needs to close down.Poor excuse for a booking company

Worst Travel company ever!!!

This company false advertises hotel room prices. I booked a room and received 2 emails confirming my reservation. I called the hotel I booked through expedia and they had no record of my reservation. On expedia the room was $139 the hotel told me it was $399.... They do not care about anybody.. Customer service is awful and their corporate office employees will just tell you sorry for the in convince... Your better off booking somewhere else where their appreciate their customers.

Same price quarantee

I recently booked a package from Chicago to Orlando, with a 7 night stay at the Polynesian hotel. Well that same evening I was on the official Disney website and realized that the lowered the hotel by 35%. So I went online and filled out the same price guarantee. Wow it has been a nightmare! One excuse after another-even saying that the lower price had to be offered to the general public! Is the Disney website not on the Worldwide Web! So upset with Expedia for not being true to its on advertised guarantee!!!

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