Expedia, Inc Corporate Office | Headquarters 333 108th Avenue NE Bellevue, WA 98004 (425)679-7200 Reviews For Expedia, Inc Corporate Office Dwight 5/8/12 I booked a trip to Nashville in 2010. As a combined trip it was actually more than booking everything separate but I had already booked my trip. I brought it to their attention and it took forever for them to match their own price. they issued a coupon for $100 and tried to drive the price down closer to their other price on their site. Eventually after 4 hours they got it figured out and it matched the other price. They issued me an additional $100 coupon to use in the future. Well the future came and we couldnt use the coupon. It was a nightmare and more issues to call about. We missed out trip because of it and I finally wrote the CEO. He actually replied directly to me and got me in contact with executive customer service. I spend another 4 hours trying to fix this issue and finally they cancelled the $100 and issued me $200 for that problem and an additional $100 i would have to use on a separate transaction. Well the other day we went to plan out new trip but the additional $100 wasnt there. We still did have our $200 which we did use. But now we were missing this other $100 again. I called and ofcourse we kept losing the call ( i call it getting hung up on ). last time we have set on hold so long it was out of hand and spoke to so many supervisors I was getting fed up and not about to do that again. I started writing Dara as i was on the phone and kept track of all the names and locations of the workers. No one could figure it out. They said they see the coupon but its not activated so they sent me to support to activate it. Sat on hold for an hour and hung up. Called back and square one again. Now it was activated but said i used it. I have never used anything but the $200. They were seeing the first one they used in 2010 to fix their price issue. Finally they found it and said its active but de activated..... I asked for the supervisor who was no help and said that the addition $100 wasnt in the notes so she cant issue it. . Asked for her supervisor and finally an english person not from the Philippines. shes from las vegas and named Mimi. she was very help full but still we couldnt get the issue resolved. She eventually said its not in the notes so she cant issue it because she would get in trouble. So i wrote another letter to the CEO and we will see what happens. I just hate spending so much time then they give you this so called gift since it was such a hassle then you cant use it! No one is ever held accountable because you dont know who they are and dont have all their information. I blame the CEO. meg 5/21/12 I have spent more than two hours on hold, with still no resoluatin (lucky compared to reviews above). Had I read this first I would not have booked with Expedia. Anthony Falla 5/15/12 A truly nightmarish company to be avoided like the bubonic plague. Hell forbid anyone who ever enters into a transaction with this company. Expedia UK has its call centre in India. Untrained staff who haven't got a clue about anything. 2-12 weeks wait for a refund on a cancelled booking is what they tell you. I will pursue these morons to the end of the earth to try and extract restitution. This isn't a business it's a criminal organisation FIRE FIGHTER 5/15/12 THE WORST CUSTOMER SERVICE I HAVE EVER HAD. I TRIED TO CALL CORPORATE TO LET THEM KNOW BUT THEY DO NOT HAVE A GOOD PHONE NUMBER TO CALL. THEY LOST MY BUSINESS 4 EVER. A VACATION SHOULD NOT BE STRESSFUL. ALL THESE REVIEWS ARE TRUE...STAY AWAY FROM EXPEDIA Ms B. 5/15/12 OMG!!! DO NOT USE EXPEDIA!!! EXPEDIA STOLE MY MONEY!!! I bought a vacation package online and there seem to be a server issue so I was billed twice! So I figured that a simple phone call would resolve the issue, boy was I wrong. After calling 6 times and placed on hold for a total of 3 hours I was told that it was my issue and they will not refund my money because thier "tracking system" showed multiple transactions. I asked for the commn sense factor, why would someone have two flight reservations and two hotel reservations for the same dates. They repeated that "the system" showed two transations on my end!I serioulsy canot believe the type of service I recieved. I would never use Expedia again, they litterally stole my money! Janice 4/28/12 I called and spoke to an agent (Steve) on Fri 4/27. I found a better deal by booking flight (roundtrip) + hotel than booking separately one-way ticket + hotel. I wanted to confirm with him but he was not helpful nor understood my question. I told him that I don't think he could help me. He kept calling my cell phone multiple times even though I told him on the phone clearly that "Please do not call me again". Seriously, I was so frustrated that he called me that many times (at least 5 times). The call was from area code (213) los angeles. Angela 4/29/12 I wish I could give no stars!!! I was on the phone for 4hrs trying to book a flight. The phone was disconnected four times with no call back. Three of the calls were from my landline. I still never got those reservations completed. James S. 4/16/12 I have used Expedia for well over $30,000 in international travel. Their information on a hotel in Thailand was terribly overrated and recently they completely dropped the ball on 3 nights in Tulsa, OK. I arrived at the Tulsa Select Hotel to discover they had reported no air conditioning more than 24 hours ahead of time to Expedia but they did not notify me as the customer. After 2 hrs on the phone with Expedia's CS rep and then a supervisor, they sent me to another hotel that was already fully booked. They then sent me to the 3rd hotel and I was charged twice. I got double charged for nights 2 and 3 as well. I have now spent over 5 hours on the phone with supervisors and my issues are still not resolved. They won't get any more business from me. Unless they improve, Expedia will be gone in a couple of years. Carla Loffredo 4/5/12 I am totally frustrated with the lack of customer service by Expedia. I am a VIP customer here in the US and my complaint is with Expedia SG. First of all, their telephone service is horrible as I was disconnected at least 6 times in attempting to call. My daughter, Serafina Spink, booked a R/T to Amsterdam on 3/27 and they doubled charged her Citibank account for the flight along with four additional charges. Within hours of booking, I sought to cancel the itinerary, both in writing and by phone. I was extremely upset that this occurred as I felt that Expedia SG was deceptive and not reliable. After contacting them by phone on 3/27 and in writing on 3/28 to cancel the itinerary, all 6 charges were eliminated. However, on 3/29, there were two new charges on her Citibank account. I called immediately (again I had great difficulty connecting to 65 6226 3973). I again requested that these charges again be reversed given that the itinerary was cancelled within hours of booking and that their business practice was deceptive and misleading. I was told that nothing could be done even though I had cancelled by phone and in writing due to the double booking charges. I asked to speak to a supervisor and the name of the country CEO, and they REFUSED!!! To say that I am upset is an understatement. This is not the level of service and response that I expect from Expedia, regardless of where the company does business. I have opened up a case with Citibank who will be investigating my complaint. Today, I called the Expedia US Customer Service number today (425-679-7200); spoke to someone in Manila and subsequently was disconnected. Della 4/4/12 I wished I would had read the reviews before entering into Expedia nightmare. You're absolutely right they have the worst customer service and I will not do business with them anymore. I booked a flight through them last month for travel this month. I call them back to discuss seating and spend two hours or more trying to get seats on the planes. The first rep (male)told me I had window seats on to & from flights He also provided a confirmation number. He told me to call the airline to confirm the seats the next day and send me an itinerary of trip. Upon receiving the email the return flight seat was incorrect and I called Expedia back. The second rep (female) told me she could not hear me (phone line was clear and she continued the call)after discussing the issue with her she placed me on hold. The rep stated, she was going to call Delta to get the seating issue corrected & placed me on hold for 30-45 minutes (rep returned back to phone call one time). After holding all that time she disconnected the call and did not call me back. This is very poor service. The third rep (female) played the hello game on the call. She returned my call twice (I was hopeful) only to say "Hello". Now that I know they outsource their customer service dept to a foreign country with all the Americans out of work this is terrible. I will never use this company again for travel service or anything else. The fourth time around, I requested a supervisor and had to wait along time on hold (remember this call started on 4/3/2012 and now it is 4/4/2012, and seating issue still have not been resolved). Finslly, the supervisor gets on the phone and she is rude. She tell me they have send a memo to Delta airlines requesting a seat because I discovered I do not have a seat on the return trip home. I do not even have the seat listed on the itinerary emailed last month to me. I asked the supervisor Julie 4/2/12 Something has gone seriously bad at expedia, which I have used for many years but will avoid now. I tried to book a hidden-name hotel and got an error message "try again". I tried again and got a second error message so I went to another website and booked the hotel. I got billed for the 2 unsuccessful attempts made at the expedia site so ended up with 3 nonrefundable reservations. I called customer service and got a scripted response: this is a nonrefundable reservation. When I insisted on a supervisor I was put on hold for close to ten minutes and hung up. A second call, same response, same insistence on a supervisor. This time I waited about 5 minutes and got a supervisor who repeated the no refund message. When I refused to give up I was told to call back after 5 am and ask to be connected to a supervisor again, who would connect me to Corporate. I did so, refusing 3 times to explain my problem again to the phone rep (they had a case number for me so they knew the facts) and insisting I be connected to a supervisor. Again, a long wait, then having to insist to the supervisor that I be connected to Corporate right away. A long long long wait. Asked the supervisor to call me back when Corporate was done tracing my movements on the website. He said it would be better if I waited up to ten minutes because "this is a call center" but then agreed to call me back. He called back and said I had to wait up to 24 hours for his Corporate supervisor to call me back. If that fails to happen I have to deal with this by contesting the credit card charges. Never again. Stefan 3/30/12 This is the absolute worst customer service department in the galaxy. I have been trying to get them to honor their price guarantee with no success. When you call their customer service you sent to an outsources (Phillipines) company with limited technology. I can work through the English barrier, but not being able to pull websites (the only way they will supposedly honor the price guarantee) is ridiculous. I have been on the phone for a total of 6 hours being put on hold, as they transfer me from one person to another or ask me to wait til the page loads up for them to tell me that page is timing out or they are getting an internet explorer error, so that the will not be able to confirm the cheaper price. During one call I was able to pull up 7 different pages with the trip reservation information, for one agent to tell me that his website is loading and that the hotel isnt listed on the Hotel's website. I am not one to write reviews, but this is really bad, and will be the last time I book our multiple family vacations or even a hotel or car using Expedia. Nancy Jean C. 3/22/12 I am a longtime Expedia customer, have bought 5-6 packages in the past from them and many, many plane tix & hotel reservations. Never had a problem, or when a problem arose they worked it out. Now you get connected to the Philippines and you are part of a learn-to-speak-English experiment. Customer service consists of them reading your *entire* itinerary, line by line, laboriously. Then saying they have to transfer you. That person then also reads it. Every. Single. Line. Then they transfer you or hang up on you. How far did Expedia go for cheap customer service? I had one guy say 4 (count 'em) times "I will now transfer your call." I said fine. He repeated himself. Needed to psych himself up, I guess. Do not spend a penny with this dreadful company and their many sister companies. Make sure your workplace boycotts them also. Worst. Customer. Service. Ever. I was robbed of $1,500 by Expedia and have a goal to lose them $250,000 in business in 2012. Boycott Expedia! Tell your friends, family and office travel bookers. Vicky (your rating system needs to be in negative stars for Expedia AND US 3/20/12 I think in the last four years, something radical has changed with Expedia. In 2008, I started using Expedia for airline flight bookings. I usually do everything on the website, but a couple of times I did call customer service. The person I spoke with in 2008 was well-informed, polite, and knew her product. Fast forward to today, March 20th, 2012. Called with a question about the preferred seating (the starred seats on the flight/passenger page). Well, the poorly spoken foreign woman did not know what I was talking about...she told me to call US Air. I couldn't believe she, as a customer service person for Expedia, wouldn't know what customers see on their web site!!!!! Okay, so I call US Air...hung on line waiting and finally a foreign speaking man who was difficult to understand, came on line so I asked my question. He had no idea what I was talking about either...very ignorant about the whole flight process and the seating. So, I asked to speak to a Supervisor...long wait, no acknowledgement, but I could hear "Indian" accents talking, and laughing on the other end. I think they do the same thing to everyone...let you hang on the line, until you give up and hang up. I think they are laughing because they get paid for knowing nothing, helping no one, and never getting a supervisor involved. I think this guy for US Air was the brother of the woman at Expedia (joke)! These companies need to rewind and get the foreigners out of customer service positions.India is not the place to get your representatives for Expedia, or the airlines...some of them act like they have never seen a plane! Disgraceful waste of customer's time. Oh, by the way, I never did get my answer. Dan Parker 3/12/12 It took me 3 calls, waiting more than an hour each time to reach Expedia's Customer Service department which is really "I don't know what the hell I'm doing department". Each time they hung up on me before helping me with my problem which was thier drop down boxes, ie state you're billing from etc were not working. Each time I was speaking to some low paid person from another country. They got frustrated because they had no idea on how to correct the problem. When I asked to speak to a supervisor I was hung up. Lots of cel phone minutes waisted. If you need help on Expedia call their corporate office and ask to speak with an American customer service person. Shame on Expedia. I wonder on how many customers thus money they loose to off shore their customer service, a very important department for any company. Art 3/14/12 Unbelieveable! I tried to book a cruise at the price stated on the website but the final total screen came up with a non-discounted total. When I called the cruise department they told me that the discounts must be sold out. I asked why the price was still showing up that way online but giving me another total. Same response. While talking to them I was trying again online and got the trip at the discounted total only to get an error message about dining options that didn't even apply. Agent told me that was common to get erroneous error messages when rooms were sold out. She then called the cruise line to try to get them to open up another room. She told me that the cruise line had opened up another room for me, so good news. Put me on hold. Then came back on and said I have bad news, the cruise line now says they are not going to give you the discounted room. My blood is boiling at this point. She said her supervisor was not around to talk to and that I couldn't talk to their CARD group (some upper level customer service group) because I hadn't actually booked the trip! When I asked her name she started giving me attitude because I was asking her for her name and why was I going to complain about her trying to get me the discounted booking. I told her that I wasn't going to complain, I was actually going to compliment her on trying so hard but that now I was not because she was putting words in my mouth. What an outfit. I'm in retail...if I would have put a customer through all of this I would have given them the trip at the discount and eaten the difference...I might even discount it further. Will never use them again! susan 3/8/12 Add me to the list of disgusted customers. My situation with this awful company is way too complex to write here. They will not respond to two of my main, very specific questions I have asked them over and over. However, after much communication with no resolution, a darling thing usingnthe name Esther left me a message thta the matter is now closed and resolved. They did nothing, they answered no questions, they basically gave me a "talk to the hand" treatment. Do they forget that they are dealing with human beings and causing a lot of fustrationnfor the very customers who pay them? Apparently not. Below is an email I received from Expedia after three phone calls (one in which the rep hung up on me), and two emails. This company is pathetic. Thank you for contacting Expedia about your feedback to our customer service. We regret that your experience in using our services was not to your satisfaction. Expedia is committed in providing excellent standard of service to our customers. However, there are times when we are unable to reach all of their expectations. Customer service is one of our priorities and we apologize that the customer service you received did not reflect this. Expedia is dedicated not only to provide the most efficient, user friendly, and accurate travel application, but also to the highest standards of support for our members. Again, we offer our sincerest apologies, and hope that you will offer us the chance to win back your loyalty and demonstrate our commitment to customer service in the future. If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside the U.S. and Canada) and reference case ID: M-1980389. Thank you for choosing Expedia. Phyllis LoDestro 3/2/12 I have been working on getting a credit or refund since September 2011 for tickets to Sicily. Our trip got cancelled due to medical reasons and I have sent in all the required documentation five (5) times and talked with nine(9) different agents which had different stories every time I called. I also called the airline direct and they referred me back to Expedia point of purchase. The airline said that it is entirely up to Expedia to refund/credit the tickets and Expedia is saying just the reverse. Today I was on the phone from 11:30AM to 3:30PM (majority of the time on hold) speaking to 2 different agents (when availabe) with no resolution. Please think twice before using Expedia. Judy 2/15/12 I booked a flight with Expedia on 02/06/2012 and it was never completed, yet they held my money and have yet to return it. I called 4 diffrent customer reps onlyy to be told 4 diffrent stories. I than e-mail both the company and the corporate company and non had/have returned my e-mails. had I seen the reviews that I've just read, I would never have ever used Expedia. DON'T USE THEM! Saving 10 dollars at the most is not worth the hassel. I do plan to take this to any goverment agency that regulates these companys until I get my money back! And if necessary sue. geoff 2/12/12 They lost me as a customer. I spent 2 hours on the phone trying to cancel my reservations! Their cancelation dept did not pick up, their reservations clerks cd not cancel and the 2 managers I spoke with cd not cancel the reservation. Whatever happened to customer service? Jack 2/8/12 I called to change my flight. The person that answered the phone had a very heavy accent. I tried to be patient for several minutes but finally had to ask him to repeat himself several times. Did not help so I politely asked, "I am sorry but I cannot understand what you are saying, please connect me with someone else." He ignored me and I asked him again, he hung up on me. I wrote support and got an answer back that did not address my problem but said, "To support the diversity of our customer needs, we utilize an equally diverse front of highly trained and qualified agents...." Expedia customer service stinks, they don't care. If we call from the US we should be able to speak with someone who speaks good English without a heavy accent. I am sending a letter to the corporate office, but I doubt anything will change. So I am switching to Orbitz. ryan 1/30/12 One start is to much. I booked a hotel with them one day and two days later it was cheaper. No problem with that but when Called to cancel and book the cheaper one I booked the cheaper one but they never canceled that first one. Retards. I swear. J Barbagallo 1/25/12 I have never written a review before but I am soooo disappointment with the customer service I recieved. Me and my husband booked a vacation through expedia because there was a special promotion where you got money off you trip and vouchers to spend money on the island (Virgin Islands). When we tried to spend our retail vouchers on the island the stores informed us that they were no longer excepting the vouchers because the Virgin Islands Department of Tourism had gone bankrupt. The vouchers were for $500.00 and you could only get them if you booked through expedia. We would not have booked this vacation if it wasn't for these vouchers because it was such a great deal! I contacted expedia when I returned and they said I could have a $100 voucher towards booking a expedia vacation to use in the next year. I don't know who is able to take 2 big vacations in one year but I am not so that is really not helpful. Then the "supervisor" informed me that he didn't even see this promotion under my booking so he couldn't even confirm that I had a promotion. I asked to mail it to him and he said that there was no way to mail him anything. I am pretty confused as to how he didn't see I had a promotion under my booking when it is on all of my expedia paperwork. So, I was transferred to corporate and Krystal L. said I could fax her whatever I had stating I had a promotion. She said she would get back to me when she recieved the fax. I faxed her and got a confirmation that she recieved the fax on January 17th. It is now the 25th and no phone call, haven't heard a thing. So, awesome experience I spent an hour on the phone to be told that they didn't even think I got a promotion, the promotion that is clearly on all of my expedia paperwork. So then I have to go through everything and print it all off, get to a fax machine to prove to a company that I paid for a vacation, what I paid for, only to have no one even call me back. I will make sure to let everyone know what a horrible experience this has been, mostly due to how I was treated by expedia when I called. The actual event of not being able to use the vouchers wasn't even that bad...I assumed that expedia would make some sort of accomadation when I returned and that I would be treated like a customer. Patti 1/17/12 I wrote to Cruise Ship Centers with a simple email that said "I am disgusted by your support of the Iditarod". Responses by Mark Lundenberg follow. Email 1 Return-Path: People like you who complain about things they don't know squat about disgust me, so we're even. Fuck off and die. Email 2 - response when I told him I would share his response. I'm going to post this to a bunch of travel websites. From: mlundberg@cruiseshipcenters.com don't waste my time with your fucking nonsense! Email 3 – response when I told him that I am sharing his response with his boss I am the boss - and the boss is proud of supporting the Iditarod and Yukon Quest! I wonder if all their reps are this foul-mouthed. ms. pdw 1/19/12 this was my 1st and absolutely last time using expedia.com to book a vacation! the problem wasn't the vacation, but the agent that booked my vacation; a very long story, short - she booked someone else's vacation on my CREDIT CARD!! YES SHE DID!! when i rec'd my cc statement i saw the unauthorized charges; i called expedia to inquire; again, a long story short - i spent about 1 1/2 hrs on the phone trying to resolve the issue, to only be told that I WOULD HAVE TO FILL OUT A FORM w/my cc company to have the charges removed; well, expedia rep ADMITTED THAT THEY MADE THIS GRAVE MISTAKE! so why couldn't they just credit my account back? i asked if you can "DEBIT" my acct, why can't you "CREDIT" my account? was transferred to another depart (cust transactions); but was told the same thing! the "form" i had to file w/my cc turned out to be a fraud form; well, i wrote that expedia should be CHARGED W/FRAUD, since they admittedly charged someone else's vacation on my cc and refuse to refund my cc! i too will be writing the PRESIDENT; i wanted to file a complaint w/BBB, but my case is being "litigated/mitigaged" through the cc company!! and on top of everything else, one of the expedia's reps had the nerve to laugh! and out of the 3-4 people that i spoke to only 1 apologized and that's because i mentioned it!! expedia's CUSTOMER SERVICE SUCKS!! and i was duly dissapointed and will let anyone who asks, know about that crappy service i rec'd! yelena Aynbinder 1/19/12 I booked the plane for 08/25/2011 and purchase an insurance, then when I heard about hurricaine Irene, I called and cancelled it, because I did not wanted to be stuck in some airport, I called on 08/23/2011, spoke to Mick, he told me that they will not be able to issue a refund, because it is not health related, but because I have an insurance, I will get a credit for 1 year, a satisfied with an answer, I called on 01/16/2012 to see how I can use the credit, I spoke to a few people, some transfered me to insurance, insurance people told me that they are not responsible for a credit, because I did not have a claim, what claim??? no one told me about no claim, then finally I reached someone, who I thought knew what they were doing, only finding that I have to pay cancellation fees 150.00 per person x 3 people = 450.00, ??? I was in shock, no one told me about this money back in August, I spoke to supervisor, Judy, who informed me that "I was notified by Expedia" back in August, which is a complete lie, my phone was on speaker, when I called, and Mick did not mention anything to me about 450.00 cancellation fees, so I called again on 01/19/2012, i spoke to Yc Goodman, manager from Corporate Office, she informed me, that "there is nothing that they could do', wow, how helpful that was, she told me how they advocate for the customer, yea right, i spend about 3-4 hrs total on the phone both days and no answer from no one,good advocate, I will right a letter to a president of Expedia, because it was their employee, who did not notify me of 450.00 cancellation fees, not Delta, the customer service sucks big time, I would give it 0, not 1 star, bit it was not a choice, my reference # is m-1822185, case # s-267884, thank you. sunil shah 1/13/12 I have itinerary and made reservations in August 2011. I was supposed to get $50 pre paid master card. I am still waiting to receive card. I have called multiple times and still no luck. please help sunil Shah nancy b 12/21/11 I booked a rt flight to be at the bedside of a dying relative and as if that wasn't a horrible enough experience, I return to see I have been charged 2x by Expedia. They refuse to refund one of the charges, saying they see no error in their system that would cause that. I am on hold for corporate offices after my 6th-- yes 6th call to customer service and 3 emails. I agree with others about the hypocrisy of the president's message as you wait--something about valuing customers? Listening? Can't prove that by me...still on hold. Now "Paul" is searching for a screenshot of the transaction-- apparently I am making this all up until they can prove otherwise (although their agents can see the double charge...) What happened to logic and good and fair customer service? Hours of my time are gone and still no resolution. Legal action is next. Kat 12/15/11 I'm fed up, frustraited beyond belief. Scott, Please bring your customer service back to the US where A- you will create jobs for the economy. and B- maybe you can find people sound like they "look like a deer in the headlights". You suck!!! I'm calling United direct! joyce 12/16/11 Very poor i will never book with again i spoke to 3 agents n 2 supervisors n each one had somethinh duffreny to say i would like to talk to the anybody higher up does anyone have a phone number i can call Bob 12/3/11 Currently looking at flights to Spain over the holidays. EVERY single price for a hotel/flight package is incorrect. Called and both people I spoke to tried to satisfy me with inane explanations...blaming the airline, blah, blah, blah.....This is EVERY trip listed across multiple airlines. This is a new one for me with them....just blatant false advertising. Will not use them again Dianne C 11/17/11 My rating is a Zero. One star is too good for them. Then the joke is the president of Expedia ... a Mr. Durslong.....is sometimes the first to come on stating how he wants to ensure quality service so if you are provided a survey be sure and complete it. I wrote the president a long email as I surely was sent a survey and went to fill it out and got a response that the survey had expired. Probably because they knew the nasty response they were going to get from me. They have the worst customer service I have ever experienced and once you book with them they drop the ball and you're on your own with all the problems they've caused you are left to resolve yourself. I would love a class action lawsuit against them. Richard Simon 11/9/11 My wife and I booked our vacation at two hotels in Playa Del Carmen for late October through early November. During our stay we had to change hotels because of the hurricane. Later I had to book another room for three days because our earlier reservation was cancelled because of the hurricane. When I booked our room via Expedia, I forgot to put down my Expedia Account Number on the booking form. NO PROBLEM, just contact Expedia and tell them what happened and they'll give me my points. NO WAY, IF YOU FORGET YOUR ACCOUNT NUMBER>>>>>>NO POIONTS. Like I really need the points! But if this is the way they treat you over a couple of points. THEN WATCH OUT TERRIBLE CUSTOMER SERVICE /////////////// TRY ANOTHER TRAVEL SERVICE...... Richard Simon 11/9/11 I called Expedia and asked to talk to a Supervisor. I was on hold for 15 minutes. They asked for my phone numer in case we got cut off.................I'm still waiting. thanks expedia.. Liz 11/4/11 I've been a loyal Expedia customer for many years and Expedia was the only website I booked my reservations with. Recently I have been experiencing really horrible customer serivce and the past 4 of my vacations have been interrupted by flight schedule modifications. One time I booked a hotel and flight to Turks and Caicos and the airline changed the outbound flight to a different date! Who does that? I am a traveler with hardly any flexibility and I don't understand how airlines can get away with modifying flights without compensating the guests. Expedia needs to enforce a better policy with airlines and make better preparations to offer alternative options for flight cancellations and modifications. I understand that's the airline's fault, but Expedia did not offered to help me and asked me to just accept the changes! They did that to me again for my friend's bachelorette trip this week. AA changed my outbound and departure flight when I paid for direct flights originally and instead of trying to help me they just gave me an attitude and did not want to help me. On top of that today I received an email from an Expedia agent claiming that they made a mistake with my rewards points and took away 500 of my rewards points, when in reality they should have rewarded me bonus points for all the inconveniences I have experienced. First they didnt' even verify that with me first and give me a breakdown of the point summary. The supervisor didn't even know what she was doing and sounded like she was asleep on not listening to what I had to say. When I asked her a questions, she paused and did not respond and stayed in silence! I'm so upset by Expedia's customer serivce! When I complained to the supervisor after they placed me on hold for hours, they apologized to me and told me they were not able to do anything. I tried to cancel my Expedia account right now and they told me I do not have access to cancel my own account? Expedia is the worst and they really should retrain their employees on how to handle customer complaints. Teach58 11/8/11 WOW! Expedia really needs to fix the problems they have with customers service. I would have to agree with all the people who have written they experiences with this company. My experience with them is as follows; I booked a flight from NYC to Tulsa, OK on Oct. 28th for a family member, on that same night I called to cancel to flight, this was less than 24 hr. notice. I got a call about an hour later telling me that I would get a full refund because it was under the 24 hrs.and was told that my money will be back in my bank account within 72 hrs. So I waited the 72 hrs.and check my bank and the money was not there. Called them again on Nove. 2, now they said it should take 5 to 7 days for the refund. Again I waited and check agin with my bank and the money was not there. So I called last night and spoke to someone who asked all the stupid questions again, I again had to tell the story all over again, she processed to put me on hold to investigate, after waiting for a good 10 to 20 mins. they hanged up. So I called again, this time upset with the way they handle their customer and told this next person what happened and that was no good customer service not to come back to the person who is on hold and let them know that they are still working on it and to please hold. He said "I'm sorry for that". Now this is the second person that I had to tell the whole story and the problem that I was having not receiving my refund. He check also, and said that it would take 7 to 10 days for the refund and depending on your bank policy on refunds. I procesed to tell him that I had my bank statement in my hand that I did not get the refund. I was so upset that I told him "I don't know if you are reading from a paper what to say but this was not aceptable to me". I also told him that I will never ever use them again and will tell everyone that I not to use them also. I requested to speak to a supervisor, this took aleast a other 15 mins. to get one on the phone. Finally a supervisor came on the phone to tell me the same story that I was told. I told this person that they needed to get their story straight, because everytime I've called I get a different story. Supervisor offered to send me my email a statement saying that they did do their part in the refund, so I can show it to my bank. I asked for their corporate address and was told that they did not have that but they had a telephone number to call, I said how can you not have an address to your corporate office what kind of business is this. Then was asked why I needed the address, I informed her that I wanted it to write to them. I am so upset with this company they should be out of business. I'm going to tell everyone that I know not to use them ever. Yes a Class Action should be done on these people who are taking people's money. Art 10/27/11 I booked a cruise unde there lowest price guarantee. Approximately 36 hours later i found the exact cruise but with a window, not an ubstruted view window for $169 per person less. I called the number to have the price lowered as per their policy only to be told that she didn't handle that and would switch e to the apropriate department. This was after waiting about 10 minutes for her to answer. She then proceeded to hang up on me. I then called the other number she had given me. When I explained to this person what had happened she immediately asked if I bought the tickets within the last 24 hours, because that was all the guarantee was good for. When I suggested she was not honoring their policy she reinforced the 24 hour deal. I was then put on hold for a considerable period, she came back on and put me on hold again, then she repeated the 24 hour deal. I asked for the president of Marketing phone number, again another long wait only to be told she didn't have it but a supervisor would call me back. 11/2 hours and I'm still waiting. I called corporate headquarters 425 679 7200 and asked for the president, I was switched to his assistant's answering machine left my name and number and am waiting for a return call. Having worked in a custer service department I would have received a call in less time that I have waited so far, by a person expressing their interest in my concerns and trying to work with me to resolve them. I would be quite surprised if I even receive a call. When i called Customer support, a recording from the president assured the caller that he wanted everyone to have no difficulty with customer support, what a joke!!! Mary Hoang 10/27/11 Worst customer service ever. Booked a vacation package online. Upon submission to confirm information, the website kicked me off. So, I called Expedia directly to confirm the booking and avoid double booking. The agent said there was nothing booked for my account. He tried to rebook the package for me, but the price had gone up. I told him nevermind and I would book it somewhere else. I ended up booking same flight through another company and booking same hotel with Expedia. A week later, my credit card statement shows the Expedia charges for flight and hotel. After 4 hours of being on hold and talking to 4 different customer service reps, I was offered a $100 coupon which was rescinded and flight vouchers that would cost me a total of $600 to rebook. When I asked to speak to the supervisor who then talked to a manager, they rescinded the coupon and said all they could do was provide the flight vouchers because they said I typed in the wrong email address and that's why I didn't receive the confirmation. I explained that the site kicked me off before I could verify the info. According to the manager, Janet Werme of Expedia, there was no computer error. I asked why I wouldn't get the $100 coupon and I was told by representative ID#A0T that they won't give me that because I asked for additional review by the manager and that even though the confirmation was sent to the wrong email and that I called immediately after booking to confirm, it was my fault for typing in the wrong email and not providing the customer service rep with the "wrong" email address to confirm the booking. WTF. What kind of logic is that? There should be a global campaign to boycott Expedia till they get their act together. slm 10/25/11 I had a horrible experience with booking my flight and hotel to Spain with expedia. I was going with a couple other people and expedia got everything mixed up. The other couple's room got charged on my credit card and my room with contain an extra bed got charged to the other couples card. I called and complained and there was nothing they could do about it. Also noticed I didn't have the insurance I bought on it. They told me I never took out insurance. I spoke to a manager and he confirmed to me that it was on my total amount but I had to send them a copy of my credit card statement to prove I charged it. So I did and now they wrote back and said it not on there. I don't know how they manage to stay in business this long. I had to worst time talking to people they could not understand me and I could not understand them. They had my email wrong and I never got anything from them to confirm. So I had to call to find out what happend. Just the worst experience ever. You should have people that speak better english. I don't like that everytime you call you get someone new and have to explain everything over again. Never again will I use expedia and I will never recommend them to anyone either. I guess you learn from experience. Michelle 10/8/11 Expedia's customer service gets ZERO stars...unfortunately, the options were only 1 to 5 stars so I had to chose 1. Take the advice from myself others and DO NOT USE EXPEDIA! They are RUDE and absolutely do NOT care about their customers!!!!!!!!!!! They can not be trained properly in customer service because if they were, there would not be so many angry people. You have lost me as a customer and I am spreading the word around to EVERYONE I know and people I do not even know so they know NOT TO USE EXPEDIA! Even the supervisor that I had named Racki, if that was even her real name. She was horrible and told me she would put me on another 20 minute hold after already being on hold for over an hour. She did this purposely to make me mad because I was mad that Expedia did not refund me the money I had over paid. I will NEVER EVER USE EXPEDIA. Other companies will match Expedia's price if Expedia's the cheaper one so please use another company! You will have major headaches and hours and hours of lost time dealing with this company! I will attempt to call corporate on Monday when they open as I have called today but they are closed. I hope this "supervisor" gets demoted or loses her job. It says the calls are recorded so I hope they can go back in and see how poorly I was treated. I don't think these people realize that without us as customers...they wouldn't have jobs! If anyone from corporate wants to contact me they can at shelle1123@aol.com. I, however, will keep calling until something is done! Michelle 10/8/11 Expedia's customer service gets ZERO stars...unfortunately, the options were only 1 to 5 stars so I had to chose 1. Take the advice from myself others and DO NOT USE EXPEDIA! They are RUDE, they LIE, and absolutely do NOT care about their customers!!!!!!!!!!! They can not be trained properly in customer service because if they were, there would not be so many angry people. You have lost me as a customer and I am spreading the word around to EVERYONE I know and people I do not even know so they know NOT TO USE EXPEDIA! Even the supervisor that I had named Racki, if that was even her real name. She was horrible and told me she would put me on another 20 minute hold after already being on hold for over an hour. She did this purposely to make me mad because I was mad that Expedia did not refund me the money I had over paid. I will NEVER EVER USE EXPEDIA. Other companies will match Expedia's price if Expedia's the cheaper one so please use another company! You will have major headaches and hours and hours of lost time dealing with this company! I will attempt to call corporate on Monday when they open as I have called today but they are closed. I hope this "supervisor" gets demoted or loses her job. It says the calls are recorded so I hope they can go back in and see how poorly I was treated. I don't think these people realize that without us as customers...they wouldn't have jobs! If anyone from corporate wants to contact me they can at shelle1123@aol.com. I, however, will keep calling until something is done! mrs brockhausen 10/6/11 I have NEVER had the unfortunate experience until yesterday, of trying ot make a reservation in Nov( 7 weeks away) to get to a conference, and get home, with one stop in Phoenix to see my mom( age 101). Professionalism is not your strong point, nor is the agents who are scheduling. They can get me there,( because I found the flight, but could not get me to my mom's or to my home destination. 4 hours of fussing and never accomplished. Your agents need professionalism, not "oh, my dear, I'm sorry..say yes mam, I can make that, it should not be...no there's not a fight like that.. you are wrong to mnayssa(sp?) avlonne, carla, you all get an F. and to Mr Scott Duschlag, you make yourself sound like you want to help on the message, but you've made yourself unfindable, great cover story.. who is the president and where is he.. like find OTTO books...very difficult to find janei Nick Youroukos 10/7/11 Hi, I am having a big proble dealing , with your agents that represent you in Canada located in Egypt ! lied to me , I have been a loyal customer with 4 years Expedia US and 3 years Expedia Canada as an elite customer! Yea really ! I had booked a trip to Greece back in march 2011and I recently found that there,is you oil in Athens, with civil unrest , Molotov cocktails thrown , at the police etc. I called Expedia , explaining the situation , snd I did not want to put my life on danger , they assured me that the insurance that I had purchased, would compesate me for , a total refund on the difference of a new destination upon hearing this I changed my travel plans and booked a replacement trip to hawaii , they asked me to call the insurance to reported the amount forccompression, apon, to my surprise , the insurance , told me quite blank ,that I would not get a refunded because the Csnadian Government had not ,issued s travel alert , advising , the citizens, of Canada not to yravel to greece !Upon hearing this I call back and asked the supervisor to change it back to the Greek trip ,he related that he could not that the hotel was fully booked , after 1/2 hour , of changing my destination, I related to him that in Canada we have a 24 hour cooling off period , to change, your money, and get your money back ?, but he said that he did, not know of such a rule. Is that the way to treat a loyal customer that travels exclusive with Expedid? I have been to 7 destinations with them this year alone , I called their corporate office , and they have changed thierphone number, is there , any way to get ahold of someone to complain to? I need some help , with such a crooked way on conducting snd treating thier loyal elite customers thanks , Nick P. Daniel 9/26/11 Should i rather say 0 stars. but this option is not available. I have been on the phone for 3 hours for the 2nd time. Last March, I had a US airway flight cancelled for medical reasons. My husband right away contacted you. He was provided with a $268.90 credit. At that time he wasn't offered the refund, legitimate for medical reasons, or the disclosure of $150.00 fee to change the ticket. Last June I tried to use the credit to no avail. The flight I was looking for to use my credit was double the price of it plus an extra fee of $150.00. No way. Today, after I finally got in contact with a supervisor, Claudia, she mentioned that a refund could be made as long as i provide a medical certificate. My husband when he cancelled the March flight asked if he had to provide one. The answer by Expedia representative was 'No". Once again, they lied. After Claudia transferred me to someone from the corporate, confirmed that their fee would be waived as we are on the process of a refund. Before he dropped me off, he asserted he would get me there with US Airway, though he gave me a phone number, just in case. Allow me to recap the situation: This morning, again, I called to use this credit. They offered me a $505.60 for the same itinerary bought a few months back I have the credit for. But wait, I have to add another $150.00. Basically I have to pay a higher price than a regular return ticket with a published rate offered directly from airlines or other travel agents. As I told several representatives, it is illegal to use these tactics, aka misrepresentation. I believe their strategy is to make it last until you lose the benefit of your credit. Their game looks more like a tennis game where the customer is the ball thrown back and forth between Expedia and the airline, hotel or else. They need to be more fair-play. I believe, from what I can read on this blog, they are not far from a class action. In other words, this is unacceptable. More importantly, any good business with fair business practices, would display all of their contact information. Another proof they are hiding, which is the sign they have a lot of angry customers. I'll write some more as soon this dispute is addressed the way it should be. Thanks for reading. Mr Marshall 9/22/11 Your Company has so many Problems it Sick. I called you 6 times to resolve a book hotel refund. The hotel said they would refund. It was refunded after 6 times because of your problems with outsourcing our JOBS to overseas. Anyone who outsources Jobs We the Costomer should not do business with the companies, like yours your service is terrible Terrible.... Why don't you follow a Leader Like Costco in your same State. They do Not out source in any country, they only do business in that country. I guess I get what I pay for with your company, Poor Service, and Poor Company help. You don't even rate a one on the scale as Poor, your Terrible. .00000001 scale. what your stock at? It going down because of your Poor Service. Mr Marshall 9/22/11 Your Company has so many Problems it Sick. I called you 6 times to resolve a book hotel refund. The hotel said they would refund fef# 138715156804. I Had name everything given to you all. It was refunded after 6 times because of your problems with outsourcing our JOBS to overseas. Anyone who outsources Jobs We the Costomers should not do business with the companies,like yours your service is terrible Terrible.... Why don't you follow a Leader Like Costco in your same State. They do Not out source in any country, they only do business in that country. I guess I get what I pay for with your company, Poor Service, and Poor Company help. You don't even rate a one on the scale as Poor, your Terrible. .00000001 scale. what your stock at? It going down because of your Poor Service. Sue Ann Reichelt 8/13/11 MY blood pressure is soaring after hours of dealing with agents who could not understand me nor could I understand them. They took the simpliest interaction and complicated it (even stating to me how complicated it was) until I demanded to speak to a manager and was kept waiting three time until they finally transferred my call to the Washington office, where Monique, who spoke perfect English, dealt with the problem within minutes and offered me a coupon for my grief. This complex problem involved using a credit to purchase another flight. How would they handle a really complex transaction. Good grief, get your act together. I would never use nor recommend Expedia again. No thank you to the coupon, Monique. I would suggest that you look for another job, instead of attempting to solve problems for a company with no ethics. Moreover, a note to Expedia's president,Dara Khosrowhahi: Please eliminate your untruthful "speil" that is heard with every call. It's a joke and after hours of dealing with inept people becomes extremely annoying. Sue Ann Reichelt 8/15/11 I wrote a lengthy review Sat. 13, and it has not been posted yet. Have you stop posting the reviews because they are so negative? jerry crispin 8/16/11 I used to deal with them all the time for me and my wife when traveling to china. They are compulsive liars. They booked me to a `hotel that was no even in business, it was 2am in a bad neighborhood in front of this hotel waiting for someone from expedia to help us, we finally booked another hotel and they promised to repay me for that motel but lied of coarse. My wife was in wheel chair and it was 4aam before getting motel. Sir.Morgan Lam 8/21/11 Do you need a financial loan help to pay off you bill's?We offer our Loans to our clients In USD($), GBP(Ł) Or Euro(€) and in the following categories. For more information and Application,Contact our representative with the information below, Email: morganlam54321@aol.com Thank you for your response. Yours Faithfully, Sir.Morgan Lam expediahater 8/27/11 Expedia has the worst customer service of any company I've ever dealt with. Simple problem. Not even a matter of money since my company is paying for it. But just needed to cancel the return leg of a trip cancelled by the airline due to hurricane. Couldn't do it. Period. Spent over 9 hours total (not an exaggeration) waiting to talk to Expedia customer service. No answer. Ever. Ended up paying for a trip I didn't take. Expedia has no interest in helping customers. LATONYA DAVIS-Class Action Lawsuit 8/29/11 I begin by introducing myself as an employee with the Federal Government, taking care of individuals who need a specific source of assistance. I’m also the mother of five children. With this being said I’m in a state of trepidation and sickened by the experience I’m currently having with Expedia. After unsuccessfully booking a flight + hotel combination, Expedia still has my monies held up. Just as many other individuals, I also can’t afford for Expedia to hold up any funds for a trip not booked due to Expedia's error. After trying to book a trip on Expedias website, I was given an error message informing that the transaction was not completed. Well my checking account was debited as well as my credit card since I used Expedia’s split payment option. Now I am without a trip and my funds. What am I supposed to do? After over hours of phone calls with no result in sight, I’m going to the next step. If there is anyone interested in a Class Action Lawsuit, please do not hesitate to contact. latonyapowell7673@sbcglobal.net Monic 9/11/11 After booking a international fly I find out that the seat reservation does not work, I call Expedia and I get someone in Philippines that I can understand, he transfer me to another supervisor that tell me that he can not help me. At that time they transfer me to Mr. Edward Pier 3 in Las Vegas office that has very bad manners and also tell me that he can not help me. I am a customer of Expedia and I buy all my flights and hotel from the, let me tell you THIS IS THE LAST TIME I USE THIS COMPANY AND WILL LET ALL MY FRIENDS AND WORD OF MOUTH NOT TU USE THEM EVERY AGAIN. My rating is less then 1 star but there is no worst rating. worse customer service ever!!! 9/12/11 If there was no stars I would give them that. I had to cancel my plan ticket not my fault my dad canceled his retirement. They told me I had a year to use it witch I thought was Bs in the first place. The lady told me I had tell Sept 26, 2011. I called them in August asking if they can push out the date tell the end of October cause that's when my dads on retiring. The guy told me that I needed to have my ticket number. I told him that when I canceled my ticket the lady gave me my cancellation number and itenerey number and that's all. I told him I would look. I called back a few days later to tell them I don't have it, the new lady tells me that you ticket expired in august. That's bulls**t!!! My ticket doesn't expire for another month. The guy told me nothing about my ticket expiring. I'm yelling at this lady. I asked to talk to the manager. I get put on hold for 20 minute. Have to go to a doctors appt. Call back. Wait on hold for 30 minute, tell the manager the story who doesn't care. I told him I have always gone through expedia and I will never again...ever. I will make sure to tell everyone too. I asked him what happened to my $450. I don't have $450 in my pocket and I understand you have guide lines. But there was a mis communition and their is nothing you can do for me. I told him this is the worse customer service ever, you do not know the meaning of it. Comes to find out I'm talking to someone in Singapore. While I work and live next to there corporate office in bellevue, wa. That was the cherry on top. I will be going to there corporate office tomorrow, and just telling how bad there customer service is. And have a F**king pizza party with my money. I had to save up a month for that.. Traveler Karen 9/13/11 As a disabled passenger, I was detained at the airport recently due to a medical emergency. While speaking with airport security and emergency personnel, I missed my flight and was then placed on stand by. Unfortunately stand by did not clear and it was then necessary to take a flight the following day and I was charged full price for a one way ticket. After explaining the situation to Air Train, they provided an authorization code for Expedia to use to process a refund for the original outbound flight. However, Expedia is refusing to process this refund because my "medical emergency" does not fit their profile. Where is their compassion? Ziba 9/6/11 I will never use Expedia again and will warn everyone about them. They owe me a refund of over $800. They acknowledge that they owe me the money. They just keep apologizing that they owe me money but no one can actually help me to get my money back! How can that be?? KARRY PEREZ 9/8/11 I have made a reservation thru Expedia ended up at the hotel from hell, i send them this info.The name of the Motel is: Green Lantern Motel, 4097 Manzanita Ave. South Lake Tahoe, CA 96150 , 530-544-6336. We drove over 3hr. to come to your city, we normally go to Reno, but we thought we would give Tahoe a chance. The Unsanitary conditions at this Motel, I am surprised it is still open. It is Unclean, unhealthful or unsanitary conditions and practices were every where from the floors, sidewalls and ceilings. The ceiling in the bath is not properly constructed and maintained, We were in room 110, the bathroom ceiling is pouring the water from the upstairs toilet / shower, room into our bathroom. My son did take a shower before I seen the ceiling, There was stains in all the walls from the bath room to the sleeping area, they looks to be everything, from body fluids, to food on the walls. There are open containers of alcohol all in front of all the rooms. I know ,when we are in Reno there is a noise rule, of after 10 pm, there is to be quite. At 3am on Sat/Sun. there where 20-30 people drinking and parting out in the drive way of this Motel , drinking alcohol. I do believe something needs to be done to stop, this Motel . We paid over $150.00 for this room, that if I knew what it was going to be like, I would have never came up to your city. I was not to sure what dept. this needs to go, I know for a fact this is a heath Issue, a building issue, a haz,. Issue, and a Env. Issue. If its leaking from the ceiling into other rooms, I am sure, it leaking other places on this property. I now have to bring my youngest kid to the doctor, because he did take a shower, before, I seen what was going on in the bathroom. I don’t know if any of the toilet/ shower water might have got on him , since he is only. ten years old, and would not know to look, before he got into the shower. I would like to have someone either, send me a email, or call me so that I know that this matter is being taken care of… I would not recommend any Visitor to go to this Motel ** i got emails from the police dept. stating :Dear Ms. Perez, I received your reported concern about the Manzanita Motel. I will ensure your concerns are passed along to our City Planning Department, our Fire Marshall and the El Dorado County Department of Environmental Management. The police department is aware of some of the issues and activities which occur at the Manzanita Motel. It likely will not surprise you to learn this is an establishment with which the police are well acquainted. I hope you will not judge our city entirely upon your single poor experience with this particular motel. Hopefully, we will have a chance to redeem our image to you during a different visit. In the meantime, thank you for taking the time to tell us about the matter so we can bring the appropriate resources to bear in addressing it. Sincerely, Lt. Brian Williams South Lake Tahoe Police Dept. 1352 Johnson Blvd. South Lake Tahoe, Ca. 96150 ** i received email from the city stating:Karry Perez: Thank you for contacting the City of South Lake Tahoe regarding conditions at the motel in which you stayed during your recent visit. This afternoon I investigated your complaint at the Green Lantern Motel, located at 4097 Manzanita Ave, South Lake Tahoe, CA. A representative from the El Dorado County Environmental Health Department accompanied me on this inspection. The manager on duty was co-operative and gave us access to room 110 as well as the room above (210) so we could investigate the leak above the shower stall. We ran the shower in room 210 and after a couple of minutes water did indeed begin to flow through the ceiling access door into the shower stall for room 110. We then turned off the shower and attempted to induce further leakage by flushing the toilet (several times) in room 210, however that did not produce additional leakage. It does not appear that any waste water from the toilet is contributing to the leakage. However, I have requested that the manager look carefully at the toilet drain when the access hatch is opened to make repairs to the shower drain. In regards to the hatch that has been placed above the shower. Clearly, this has been installed at some point in time in order to provide ready access to the shower / bathtub plumbing in the above room. However, you are correct that the hatch itself is not code compliant as it does not maintain proper fire rating for floor-ceiling dwelling unit separation. This is primarily due to the non fire resistive construction material used and the improper fit and seal (has gaps). Tomorrow, I will compose a letter to the motel owners requesting that they promptly fix the drain leak in the shower in room 210 and modify the ceiling hatch in room 110 to provide fire resistance similar to the ceiling itself. In the meantime, the motel manager has agreed to keep room 110 out of service until required repairs have been completed. The El Dorado County Health Inspector did note some minor sanitation issues relating to rust and scum at the exterior base of the shower, as well as minor staining on the walls in a couple of places throughout the room. I will address these matters, on behalf of the Health Inspector, in my letter to the motel owner and request that they pay closer attention to sanitation detail. On the motel exterior, no beer cans or trash were observed in the parking lot area, so clearly management has already resolved that issue. Also, I know that the South Lake Tahoe Police Department has already read your complaint so I am sure they can address or have addressed your concerns regarding late night noise. Please feel free to call me or email with any questions. Sincerely, Bill Potts Senior Housing Inspector City of South Lake Tahoe Building Division i called and emailed expidia stating I want a refund,, I want something done, called them and sat on hold for over 3hr. got hung up on 3 times, still can get them to help us!!!!!!!!! this company has the worse customer service I have ever got, and if they think I am going to stop, asking for a refund they must be crazy!!! JASMIN 9/8/11 THIS FUCKING SIT SUCKS ASS EVEN THERE CORPORATE OFFICE IS A SHIT HOLE WHO DOESN'T HELP YOU AT ALL. THE CUSTOMER SERVICE SUCKS ASS, THE SUPERVISORS SUCK ASS AND SUPPOLESY THEY SAY THAT THERE ARE NO MANAGERS ONDUTY OR THAT THEY HAVD GERNARAL MANAGERS, OVERALL THIS SUCKS I WOULD NEVER EVER GO THREW THEM AGAIN OR EVEN REFERRAL THEM TO ANYONE BUT I SURE AS HELL WILL LET PEOPLE KNOW NOT TO EVER USE THIS SITE!!!!!!!!!!!!!!!!!!!!!!!!!! krish 9/9/11 these bastards are spoiling everyones trip- just a few hours before my flight to new york they are saying that my reserved hotel room is not available and that too, inspite of full payment. John R. Melvin 9/9/11 I book a hotel reservation with Holiday Inn in Rock Island, IL on the 23rd Aug 2011 using there web site, not knowing that it was hook up to your web site. On the 23rd on August, 10 minutes after booking, I cancel this reservation. Now, I have a charge on my credit card for this reservation. I contact your customer service, spoke a young lady name Lee, and she inform me that she could see were I cancel the reservation, then see said she would call the Holiday Inn to see if they could refund this charge, but she did not tell me that she was calling to see if they could refund EXPEDIA and not me. I called the hotel manager and that is what she told me. Then I spoke to a customer service supervisor, who inform me that they would send me a $100 voucher, I do want no voucher. I want this charge taken off my credit card. santine 7/8/11 Horrible customer service. They are Chinese slugs who will take your money and run. upset traveler 7/11/11 Booked reservations with expedia, have talked to four representatives, and each time they have give us the run-around. They offered a $200.00 mastercard giftcard for booking 4-6 nights motel stay thru them, and now they will not honor the offer. Instead offered us a $50.00 giftcard to be used on the next motel we book thru them. Just another way to try and keep your business. The people they have working for them are very rude and arrogant. Tried to book the reservation on line, and had difficulties so called and the first gentleman we got was very helpful, but after that it went completely downhill. Once they get your money, they could care less about resolving any issues that you might have. Believe me I would rather pay a little more and get better service than to have the rude treatment that we received from these people. I am beginning to wonder if the reservations that we booked will be correct!!!!!!!!!! angry ass hell 7/11/11 EXPEDIA IS THE WORST EVER NO ONE SPEAKS ENGLISH!!! TERRIBLE WIL NOT REFUND!!!! another lost customer (Please do not use Expedia) 7/13/11 I will never use Expedia again. For all the reasons and more from above. I will not go into it and give Expedia anymore satisfaction of ruining my day and others. Their claims are cheap and their customer satisfaction is another example of the decay in efficiency in our world today thru the internet. They could at least be cordial. Durchslag's claim to listen and respond is hollow. DO NOT USE EXPEDIA! Rachel Kreier 7/14/11 Expedia agents twice took unauthorized actions (canceling a flight and charging me $370 to correct that cancellation) and twice gave me misinformation about their actions. I spent many hours on the phone with them, I was repeatedly disconnected after long waits on hold. DARREN & DONNELL 7/15/11 Beginning at 12:30 today I began booking a trip with Connie who I feel comitted FRAUD! One of my incentives for doing so was the offered 200.00 mastercard. I gave all requested info to Connie including my credit card for the deposit. I was then told by Connie that a representative would then be connected with me to finalize the mastercard transaction. After holding for more than 45 minutes I was disconnected and had to call on my cell phone to reach another representative whose name was Blain. He heard my predicament and said he would have to check out the offer and get back to me to which I sais that had already been done by Connie. During the course of our conversation we were disconnected again due to technical difficulties at expedia. I am requesting that the 200.00 mastercard offer be honored or that my full deposit to expedia and delta be refunded immediately as I feel I and my wife have been defrauded and given incomplete information. I received an email from Blain explaining that he was consulting a supervisor and someone should call us back. I am demanding a call this evening with a resoultion or legal action may be taken to rectify this situation. We were given a reference number of S-25130780. Again the only reason this trip was booked was on the premise that we would receive this bonus of 200.00 when we returned home as we are a single salary home as I am disabled we were relying on that for food and gas. As it stands now I want 1 of 3 things, mastercard for 200.00 - 200.00 discount off the trip cost from Expedia or full refund of the deposit made. We entrusted all of our info with Connie to not be handled in the proper way. RAFREE 7/16/11 I too had a horrible experience with Expedia and still do not have my money back from them nor do I have the email confirmation I requested no less than three times. Three times I was told I would get an email confirmation of my cancellation of a flight. I had booked a flight from Syracuse to Little Rock and return for two people. Came to over a thousand dollars. THAT day something came up and I needed to rebook so wanted to cancel this flight. I called the airline "United" to make sure I could cancel with no penalty as per their rules. They said "Yes, but, you booked with Expedia so you have to cancel through them." Here is where my fun began. I tried the two numbers they list to call seven times each. Each time the number rang a few times and then went to a busy signal. I could not get through. This went on for about two hours. Finally I got someone at Expedia and tried to explain that I wanted to cancel and told them I had already talked to United but, now the clock is ticking for me to get in under the 24 hours. I was hung up on!! So, I sent them an email form explaining that the matter was urgent but, I could not get anyone on the phone. If you email Expedia apparently they cannot email you back right away, it takes up to 48 hours! There is NO excuse for that in this day and age with a company this large. None what so ever. I emailed twice, no response still. SO, I go back to try and call, I spent seven HOURS all night long trying to get through. I finally got someone who told me, they canceled the flight...okay. When do I get my refund??? OH, "five to seven business days" That is totally unreasonable. I have got refunds from other companies and the money is back on my account in mere hours not days and days. They are expecting me to be able to rebook for another time, adding another thousand to my account WHILE having an additional thousand in their hands. Why should I do that when I have had such a bad experience with them that I no longer trust them to give me my money back at ALL. There are reports all over the internet of people waiting up to SIX WEEKS for a refund after such a cancellation. I asked three times as I said for a confirmation of this cancellation in an email. I still do not have it. I DID get a cancellation number and just to be sure I called United because I did not trust Expedia to do anything right at this point. I told the United agent what I had been through with Expedia to merely cancel a flight. And the agent told me they get a lot of complaints about Expedia customer "service" for lack of a better word. Bottom line. I am going to write an article about this experience and contact others who have had similar experiences for my local newspaper. Then I am going to contact the local travel agents, several of whom have known me quite a while and tell THEM too. Then I will call the bank and tell them if any charges come through again from Expedia to deny them, and to warn them to watch out for Expedia charges for the other bank customers. Rip off report has a lot of stories about Expedia like mine. Frankly, cancelling a reservation should not put someone through such a difficult, expensive and time consuming experience. The money that has still not been refunded to me is money I am paying interest on. NEVER book through Expedia if your time is valuable to you. I have used them in the past but, never had to make any contact with their horrible customer service. Inexcusable, horrible and they simply do NOT care. So buyer beware. Stay away from Expedia. Trip Adviser needs to be warned about this too. With valid, verifiable stories. I am on it. Jessica Chase 7/17/11 This has to be the worst company for custoemr service providers in the entire world. We tried to book a flight for my nephew, who is 14 about to be 15 in November, bought and paid for the tickets, and as he is checking into the airport, my sister is told that he is not allowed to fly alone because he is underage. I am so disappointed that this has happened and that no one is willing to help us try to figure out how to get him out here for the summer. I WILL NEVER USE EXPEDIA AGAIN and I was somewhat of an active user. Donna 7/18/11 They lied to me about the hotel location. Medically I was unable to walk the distance to the metro. They were going to bill me the full 4 nights even if I had to change hotels. I said, "forget it, I'll stay here and use cabs." The next morning I learned that they cancelled my reservations for the next three days and billed me anyway after I told them not to. Customer service is a scam - run-around. I called corporate offices and the secretary there did the same thing. I'm writing to Hilton Corporate, Attorney General's office in Washington state, the BBB, and VISA. They made me so mad, I would love to see them go belly-up. "Poor" is just in adequate rating for these guys; it is way below poor. DT 7/20/11 Worst customer service ever. I am on hold to reach customer service for 2 hours now and still can't get anyone on the phone. This is by far the worst experience with such a bog corporation. ashok kumar 7/25/11 I am regular client with Expedia. This time I had on of the worst exp wit hthem The agent booked the wrong flight. Tried changing it been on the phome over 4 hours. No response yet. The service agent is rude o help at all. Never will use them. On of the worst service providers. they are the biggezst crooks. 7/25/11 expedia WHAT A JOKE HOPEFULLY NO ONE WILL EVER BE DUMB ENOUGH TO USE THE M. I HAD A VERY VERY BAD TIME WITH THEM HAVE NO IDEA HOW I EVEN GOT CONNECTED WITH THEM NEVER WILL I USE THEM AND I WILL TELL ANY ONE NO TO EVEN TRY THEM.HOW DO THEY STAY IN BUSSINESS.WHAT A RIP OFF.THEY OWE ME FOR THREE NIGHTS STAY,, NEVER DID GET A REFUND I WOUULD NOT SUGGEST ANY ONE USE THEM RATING NOTHING, LOWEST RATING THEREIS a first time-LAST time customer 7/25/11 What a company! Booked two rooms on the Expedia site, charged $104 each. Get to hotel...hotel has no record of this transaction. They still had rooms available, and I got the same rooms, walking in off the street for....$81 each. That's over 25% LESS! Got my credit card bill and found charges from both Expedia and Comfort Inns. Long story short, first customer rep from Expedia nicely told me he would get Comfort's chargs refunded and Expedia would match Comforts price. Good customer relations.......but it didnt happen. After an hour and a half with two representatives and two SUPERVISORS telling me the $104 was the ''best rate'' available and that's that. Never again!! Netty 7/26/11 Wish I could rate -100 !!! WORST CUSTOMER SERVICE EVER !!! I can say I will NEVER use this company ever again. This was my first time and will definitely be my last !! Please have an option to speak to a clear English speaking representative. Spent endless hours on the phone, spoke to several different people thanks to hangups & putting my call back in the que. This company double charged me, promised me that it wouldn't happen, then told me it would take 1 - 2 weeks to get my money back. But they could take it out twice in a matter of 2 days. They overdrew my account so I incurred an overdraft fee, but they can't reimburse me for more than the charge. PLEASE DO NOT USE EXPEDIA.COM !! As you can see, there is NOT a single good review for this company. THEY SUCK !!!!!!!!! 8/3/11 Atlanta, Ga Newsroom I was on the phone for 3 hours with Expedia.com in regards to booking airline travel from Atlanta to NYC( Conf# G3KS0R for myself and my disable ( ADA ) mother. I also had a 50 credit voucher which when booking told the agent as well as I needed to have seats that were comfortable/near front etc.. The agent said she COULD accomodate my request- then she charged my card and told me that on the rtn flight I could not select seats.I aske for Supv - who then told me she would cancel flight request- hold on- I had to call back and the next agent stated my coupon could not be good because within the same 2.5 hours as were booking - then she hung up. I made another call and spoke with Another Supervisor ( Lila) ( 9.57est) she said she would attempt to call Expedia Corp( they were not open as she could not do anything and needed to listen to recording- ref case #S-25913573. I asked her to go over the specific instructions to be sent over to Delta( disable passenger) Lila-supv. then read only instructions were different preferred seating.- to be heard over recording statement. I informed her this is the VERY REASON why the flights are incorrect- and the agent did not inform us at time of booking that she had no avail seat selection . I now sit here 3 hours later with NO RESOLVE.. As a law enforcement officer it is very important in my job to be clear in COMMUNICATION.. Expedia is BAD with Fees, and Customer Service REP Communication is terrible. In an economy where Expedia is making millions I feel that Customer service should be key. People are unemployed, losing homes, and dying earlier... And to top it off LILA hung up the phone and said I had to CAll back and start all over again.... I am scheduled to leave Aug 17 & return Aug 22. HELP>>> ATLANTA NATIVE & CLARK HOWARD FAN!@!!!!!! PS - Oh by the way Expedia never ask for current email address to sedn confirmation - and I wait.... LaVerne 8/3/11 I have to admit that the foreign customer service people I talked to at Expedia were kind and helpful to the extent they could be. So, my problem is more with the corporate office policy of having the reps give misleading information. It was necessary for me to cancel a flight and re-book due in part to a computer error on Expedia's website. I was told the refund could take up to 2 weeks hit my bank account, but most likely funds would be there within a "few days". Long story short, after not receiving the funds within 2 weeks checked back with Expedia. They appear to give a "scripted" line indicating that the airline received the refund (not the bank as I believe I was originally told) and I should receive in a couple weeks or 1 to 2 billing cycles. I will leave a lot out here, but when I asked what exactly in time was "1 to 2 billing cycles" was only then informed that would mean "1 to 2 MONTHS"....NOT weeks. I am one of those Americans who has to watch every penny. I think in these economic hard times for many, misleading people who are worried about having enough to pay rent or mortgage, put food on the table, gas in the tank, and have enough money at the end of the month for gas, electricity etc., it is absolutely cruel to intentionally mislead them to think they will get the $400, $500 or whatever amount, in "just a few days" or at worst "a few weeks" when it is actually "up to a few months"! Now, after making a request to speak to a supervisor to voice my concern over this dishonesty, I was told pretty much "as policy" the reps are instructed to say the funds will be in their account in a relatively short period of time. I plan to write directly to the corporate head, Barry Diller, (via a certified letter so he can't deny receiving it) that he/Expedia should realize that not everyone can afford to sit and wait for $400 or $500 to return to their bank account. As bad as that is, people especially should not be mislead. Who knows whose children is not being fed, rent not being paid, etc., etc. because the money is not there when Expedia said it would. Mr. Diller may be a rich guy but many of his customers may not be. If one of their mottos is "customer first", they should act like it! Tammie Gabbard 7/31/11 My Husband and I planned a 2 day getaway for our anniversary(which we had to take vacation from work) we decided to go to isstburgh to see a U2 concert. At least a month in advance I booked the hotel room with Expedia to spend the night. The confirmation number was given to me by Expedia not to mention the hotel confirmation number which was gievn to me by Super 8 Motel. It said it was BOOKED. I cannot begin to tell you how angry we are with the service. We arrived at the hotel after we sat in 91 dergees at the concert and stuck in traffic after the concert for 1 and 1/2 hours so all we wanted to do was get to the room shower and go to sleep.When we arrived at thr hotel completely exhausted at 2:00AM for them to tell me that I had a phone message that expedia had called to tell us sorry they overbooked and that we had no room. And because of the attendance at the concert 67,000 people that there were no rooms in a 50 mile radius. When the hotel clerk told us this we immediatetly called Expedia the clerk was very rude and said "Hey look I don't know what you want me to do maam it happens!" WE had NO WHERE to go we had to drive 30 miles to find a rest stop on the highway and sleep there all night. I feel not only were we treated badly but they put our safety at risk. We were never notified until we got to the hotel not to mention it was drafted from our bank account 2 weeks before that. NOT only will I NOT use EXPEDIA again, I have filed a complaint with the better Business Bureau, I have it on Facebook told everyone we know and am writing a column to our local newspaper for evryone to see how Expedia takes peoples money and then treats them badly.I am also writing to EXPEDIA corporate head quarters. My email is tgabs1261@verizon.net Crystal McLouth 8/2/11 If I could give zero stars, I would. They have stolen my money, and will not refund it. :( Now I'm out all this money, and still have no where to stay. Terrible customer service, I will NEVER use this company again. BEWARE BEWARE BEWARE!!!!!!!!! Captain Tom B 6/23/11 I called the expedia phone # and a person from the Phillipines answered. I told Florence I need a room for 2 nights in Montauk NY on the water. She was confused and said hold on. She came back and said their is a room at the Hilton in NYC? WTF!!!! I am trying to reach Expedia right now and have been on hold for 1 hour and 10 minutes and counting. If it's the last thing I do I will get justice for wasting my time and will cut my nose off to see this regulated or removed from Hotel sites! You can't call any Hotel because Expedia has their phone # on them!!!!!!!! Concierge 7/2/11 Guest will never do business with your company again. On hold then tranfered for a hour just to confirm a dinner cruise and everyone who I spoke with did not say there name and did not tranfer me to the right person and to me to hold while they tranfer me! You Suck EXPEDIA! Unhappy Customer 6/24/11 Sadly, I am reading the above blogs only to be shocked at how similar pieces are to my own personal experience. I have sent an email to the CEO, Dara Khosrowshahi, not really convinced that I will even get a response. I had booked a trip for my mother-in-law and her friend who were coming up in June to watch the kids while I took my honeymoon. They couldn't find my reservation and my mother-in-law was getting nervous that she had still not received an email with the e-tickets and itinerary. I called immediately and although, when I booked on-line, I made a mistake with her email address, Expedia has no way (so they say) of being notified when an email has not been delivered or bounced!!! Really??? My company has this ability, which is actually a feature through Microsoft, so I find it hard to believe. Anyway, I then purchased the trip a second time, since I already had so much money tied up with the honeymoon, ironically also booked via Expedia. When I called again, I was put on hold for well over 2 hours. The agent and his immediate supervisor apparently have no decision making ability and insisted there was NOTHING they could do to refund the money. Even worse, for a company that prides itself on customer service, they didn't even offer to comp me the value of the tickets for a future flight, which quite honestly would have been OK by me. They had to pass me over to the corporate office, where again I sat on hold for 54 minutes waiting for some lady to review everything that I had done on the Expedia site via the browser. I have told my family, friends and employees to no longer use Expedia as a method for booking flights, hotels, or packages. I will gladly pay the extra $50 and go direct through an airline. Watch out expedia - all good things do some to an end. mina 7/1/11 I have been on the phone since 9am this morning it is going on 12pm....... This is the worst company ever.....................! I resevered 3 rms 2 dbl beds each for Ny,NY for the 2nd of July check out the 4th. I called today to confirm these reservations with an agent that informed me that each room has 1bed each. "WHAT" I have 2 handicapped parents that refuse to sleep in the same bed and 2 kids ages 5 and 11 I refuse to sleep with them and 2 young adults that want their owns beds as well. EXPEDIA refuses to help with this problem they created...I will never ever ever use them again................. amy@houseoftravel.org 6/14/11 As a travel agency owner and veteran of the travel business for over 25 years we have seen the good, bad and ugly and beleive me the customer service represenatives (CSR) with this company are the most incompetent I have ever seen. CSR should be the heart of your company. I booked a room for a client through Hotels.com (expedia company)to stay in Lofoten Norway. I received a immediate confirmation number, but then 3 days later I received 2 emails from hotels.com stating that the hotel could not accommodate my guest on these dates. We decided to book an alternative hotel though another reservation source. When the guest got back from the trip he noticed their was still a $2068.18 charge on his credit card from Expedia. After 3 days and 4 phone calls totaling about 3 hours of my time we were able to finally come to terms that this was a mistake on Expedia's part. They outsource their customer service to El Salvador and the agents do not care and have no authority to make decisions. The 1st couple conversation with the CSR ended with being disconnected or they could not help me due to the computers being down. I was told they would call me back if we were disconnected and they even made a point to ask for my phone #. Never received a call back, next time when the computers were down I asked the CSR to call me back when they came up and she told me they could not make call backs..hmmmm Now I just hung from my 4th phone call and only after threatening them with the fact my client is an attorney I think we are getting somewhere. They told me that they would be issuing a refund within 24 hours and the client would receive a credit within the next 5 - 7 days business days. Other companies that fall under the Expedia umbrella include hotels.com, Egencia, Hotwire, travel tickers, carrentals.com, Venere and Classic Vacations and expedia cruise ship centers. If you book with any of these companies you may have to deal with the same CSR Bull Sxxx, so beware if you do. jong charydczak 6/14/11 I made purchase of 3 round trip from korea to L.A. for my high school friends. Also, I purchased one round trip ticket from chicago to L.A for myself to meet them in L.A. Since they are arriving at 2 pm, I want to be there before 2pm. So I bought a ticket that 9: 00 am depart from chicago and 11: 45 am arrive to L.A. Unfrotunately, American Air send me an e-mail that there is no such plan, and they changed to 8pm depart and 11:45 pm arriving in L.A. I was not yet mad that I called Expedia that nobody can help me. It was their web display wron hours, but nobody wants to fix it but ask me to pay $150 dollars to changing fee. Who's fault is it? After 6 phone calls, I ask them to give me the head quarter number, that they gave me wrong number, too. I am mad. I made phone call to American Air to explain that they changed me to earlier foight without charge. What is this? I will never use Expedia any more. Another Angry Customer - And you have many! 6/17/11 Mr. Durchslag, Re: Itinerary # 137279168631 As President of Expedia, I would be embarrassed. You state in your prerecorded message that customer satisfaction is your number one priority. I do not believe you. I truly believe that you do not care about your customers. As an officer of the company. you should be ashamed of yourself. Outsourcing your customer service department to foreign third world countries with agents who can't speak English. I was on the phone for 45 minutes with one of your agents from Salvador(??)trying to straighten out one of YOUR agent's mistakes and her English was VERY poor. It's a shame. I believe your main priority is all about cheap payroll to your employees, and a huge annual compensation w/bonuses and stock options to yourself and other officers. I will never again call Expedia. And I will make sure I pass it forward!! Ronnie 6/18/11 Confirmation Your comment has been submitted. Thank you for your interest. You wrote: I purchased a ticket for minor dtr was told by your agent that the ticket would be refunded at not cost to me or a viable ticket could be purchased instead or we could change the time of day for her to travel with delta...none of the above happened at after three hours of there is nothing I can do I was unable to purchase this ticket for my dtr and have spent my last $$ after not having a job for a year and relocating to Texas from Seattle my dtrs 13th b day gift and for passing the 6th grade after flunking last year I tried to keep my promise even though money was is tight and we could not afford it ... I bought this ticket ...and nothing that was promised to me to rectify the allowance of my purchasing a ticket for a minor under 15 on your site... I am left with a cb monday and we have to get a code from Delta for $160.40 when I found a ticket without restrictions a week later through United for the exact same price and one week later as I was told to purchase a different ticket still was not doable because I cant afford another $160.40 as I was told this refund that is due to MAYBE happen on monday wont even post or be viable for 7-10 days I cant believe this trip is going to be ruined for my baby girl after all she did to earn it and all WE did as a family to sacrifice for it... 6/19/11 Expedia please do you research. Don't I repeat don't use them. I have been I contact with the attorney generals office and the better business bureau. They are scammers. Evelyn Pereira 6/6/11 My husband is in the military and does not make the money that your company stole out of my account with out my permission! Your company stole over $8000.00 in one day from your employees mistakes! Also your company kept insisted in take even more money out to fix there mistakes after the $8000.00. Then they told me that they were not going to charge me for the employees mistakes! Is this the way you support the military? I sure seems the other way! On top of this you all still messed up this booking by cancelling the hotel. If I did not personally called the hotel myself the day of arrival my brother would not have a hotel room! I am still not sure if our plans are ok so far I been on hold with your company for over 3-5 hours over 10 times waiting on no response Pleases contact me and fix your problems also I do exspect for you to pay for my bank charges that you have put on our accounts for your stealing ! Evelyn and Roy Pereira (254)319-0671 or (254)613-4350 Anita Reid - Itin # 136572485018 6/6/11 I had the worst wknd with Expedia... My stay at the Courtyard Marriott Elizabeth/Newark....was a disaster!!! The bathroom drain as well as the tub drain was broken/stopped up. I asked to be moved but they (Marriott) referred me to Expedia. I could not breath, the air in the room smelled like a pool....I again complained and they referred me to Expedia...with no results! I spent the majorit of the time on the phone trying to reach Expedia and all I received in return was, hang ups and agents that could NOT understand what I was saying. UGH!!!!! I had no choice but to SUFFER thru the wknd. I will never, ever stay there again. I even referred family to the hotel and received no credit thru Expedia for this, after I called and asked if I would get a credit for referring family/friends....I have called Expedia several times through out the wknd. Again, No results. Expedia just told me to wait and complete the wknd and then call Expedia on Monday, well I am still on hold with Expedia. I have called several times today alone....UGH!!!!! After this, I will be terminating my Expedia membership and go with another search engine. Thanks Expedia for nothing. shane t 6/7/11 i can not belive the disrespect i received from expedia. outsource is bull, they do not even have anyone who understands english. they constantly say "i am sorry", but , refuse to help, they just keep repeting the same lines over and over until you are fed up.. how about someone who speeks english, and understands it. if i am having problems before i even go on my vacation, what happens when i have a problem at my destination. time for companies in the united states to give a little customer service when your in the customer service business.. what was once a pleasure to go on a vacation, expedia has turned it into a nightmare Mr Snyder 6/8/11 Needed 1 room ,2 beds,nonsmoking near Kansas Speedway for 2 nights ( 6/4 and 6/5) 2011. Reservation made 2/11/2011. I called motel to confirm . Reservation was made in Kansas City ,Missouri not Kansas. Called in, emphasis made for site near Raceway . First reservation cancelled. Second reservation made near raceway.Checked in and found room had one bed. Called Expedia , No options,No Help I'm 82 , son 57 slept on floor DISGUSTED Jim 5/23/11 I already vented and to tell my greivence story would take 10 pages. Thus!! my new opinion of expedia policies will prevent me from ever dealing with them again. My rating for them is about minus 10 stars. Even thier so called, customer service supervisors need people skills. They seem to enjoy exerting authority rather than satisfying a customer. Changing some foriegn employees for US workers might lessen problems for them. Debbie 6/1/11 This company is a joke. I agree with all of the reviews above. They outsource the jobs and the people can barely understand English, let alone try to help you. I called several numbers at the corporate headquarters, and no one would put me through to who I asked for. I just continued to get transferred back to the people in India who can not speak English. I just got home from a trip to Mexico where I had problems with my hotel. I tried calling from Mexico, but could never get through. So much for Scott Durchslag's claim to make your travel experience a good one. I will never use Expedia again. I urge all Americans not to support a company that ships jobs overseas. Diana Willis 5/18/11 Hello I was quoted 2 prices within 5 minutes as you can check under my email given dlwillis@comcast.net I understand prices are subject to change but within 5 min.? However I spoke very clearly and I must of been on hold 4 times. My original price quoted for 3 nights with tax included $105.15 Checking in on August 11, 2011 and checking out August 14, 2011. When I was ready to give my cc# the gentleman quoted me $166 and change. I spoke very clearing the first time and triple checked with the first agent. I work for a major airline and their reservation agents are from India due to cost efficiency. However for example we would have to deny boarding the plane because the agent booked Dom instead of John. So you can see how I clearly made sure the price and dates quoted was $105.15 for 3 nights. This is very frustrating and I simply just want the price that was quoted of $105.15 for the 3 nights of Aug. 11-Aug14 of 2011 and it was for the Oasis non smoking for one person. Many mistakes have been made at the consumers cost. I simply do not want to be another victim. Can you please help with this matter so I may be a much happier client. I am giving a rating of 2 because the agents were polite Respecfully, Diana Willis 303-859-9500 Thomas L 5/18/11 Hey what's up with you guys. I've be so happy in the pass with you and now ?do you have new people or what. I booked in Mexico , Toluca and at the hotel mthey say no we do not have you on our list. I'm lost and i had to find another hotel and now i can't reach you by phone from mexico. this is truly a nightmair of the worst kind.You try going to a far off country and no plaxce to stay and you go from hotel to hotel it's no fun. Please get ot together. Thomas aweful never use them 5/19/11 Wow off the chart aweful service!!! Never Again will use Expedia 5/19/11 hold times of over an hour, mistakes, no accoutability. I cancelled two flights and called back a week later to rebook using the credit from the cancelled flights (yes there were fees of $150 each deducted, okay, that was stated so I understood) but then they say no, you did not cancel your flight and therefore have no credit! I shared that surely their CRM system could clearly show if a customer that was on hold for as long as I was and then ultimately was connected to a representative, that that call could be traced back, even if the representative did not code and do her job, I as the customer should not be held responsible for their mistake. Nope, it's your problem not ours. Here's a longterm frequent flyer that will never use this company again. Tony 5/19/11 I think all you idiots who use expedia deserve what you got haha you pussys. Expedia rules! The make americans look stupid as you call there outsourced customer service! Trisha 5/11/11 This service is the worst that I ever experianced; I booked and payed for a hotel and then they called me to say that the hotel did not have any rooms 3 daysbefore my trip! I spent the beter half of a day trying to find other accomidations because they could not and I was on hold total about an hour and a half with them. No one would conect me to a supervisor. Now Im calling the corporate office and getting the same run around! I will never book another thing with this company again!! Business Flyer 5/11/11 There really should be a rating for piss poor on here. Made a business class booking on Expedia with a fully refundable fare. Had to cancel last minute due to schedule change. Called help desk, no problem. Agent confirmed cancelation of trip and full refund on the way. Three days later find out that Exepdia double billed me for my business class ticket which was $4,700 one-way, called customer service, completely useless, agent can only see one booking which was refunded, argued fact that I have two separate reference numbers on my AmEx that came from Expedia. No use, completely unhelpful, transferred to supervisor, no use, again completely unhelpful, requested manager, waited for half an hour. No one came back on line. Fed up with experience hung up. Never again will I use this company for even leisure travel and never ever for business travel. Now need to go through 6-8 week dispute process with bank.....f'n thieves! They are using other people’s money to float their cash position. Worst company ever 5/11/11 Never use this company!!!!!all the reviews basically state the exact thing we are going through right now horrrrrribble im stuck out of the country because they never booked us a return flight have spent all day on the phone at 2$/min!!!!!!! They told me to buy a new ticket to go home!!!!! Really angry customer. 5/12/11 What's wrong with their phones!!!!!????? I have called them like hundreds times, no one answered my phone!!!!!!!!If there are no agents, why setting up the phone? Amanda 5/9/11 I recently booked a trip to Cabo San Lucas, Mexico that was featured as a "12 Hour Deal". I was not given the option for dates or airports- the deal was from LAX to Mexico + 4 nights hotel. Both my husband and I and my parents purchased the package. Upon further review, we discovered that expedia had us flying from LAX to SJC (San Jose, California), not SJD, but that our hotel was booked in Cabo. When I called to tell them of their error (remember, it was a featured deal, and I was not able to choose the dates or the airports), they informed me that it would cost another $200 / person to get the correct flight. It was an advertised special! I called, and after being "disconnected" and telling my story 3 or 4 times to different people, I was then told that the corporate offices were now closed, and I'd have to call back in the morning. I had already spent over three hours on the phone. This morning, I tried again, and was then told that the special had expired. I spent another 50 minutes, mostly waiting to be transferred, but I eventually had to hang up. No one has helped me, even though they all say they "understand...". I believe that expedia SHOULD honor the advertised price- they are the ones that listed the wrong airport code.... If anyone from expedia cares to address this, my email is amandaspeake@hotmail.com. I hope to hear from someone- otherwise this will be the last time I ever use their services! Mr. J. Moore 4/29/11 I would like to start out by giving Expedia a (-10) rating for compentency and a (-10) rating for customer sercvice skills (or the lack of). My family and I left Huntsville, AL. for a few days due to the Tornadoes that ravaged our city. On our way to Nashville, TN I made reservations, thru Expedia to reserve a room at the Hilton Gardens Inn in Smyrna, TN. They had no problem charging my credit card and giving me a confirmation number, only to find out that they booked us in a hotel that had already been completely filled up for the night. The Manager at the front desk of the Hilton Garden Inn (Tracy Cross)was very helpful with assisting us sort thru the poor customer service that we received from Expedia, which consisted of a staff of rude unprofessional people who could barely speak English. One lady, who I will call "Victoria X" (because she refused to give us her last name)does not understand the concept of the "Customer is always right", especially when the mistake is on their part. Like I said earlier, Tracy Cross and her assistant Candice, at the Hilton Garden Inn (Who with much patience and dedication) were able to work things out so that we could obtain a room. If anyone is in the area of Smyrna TN and need to obtain a hotel room, I would highly recommend this hotel. However, I would admonish anyone that is thinking about using Expedia Hotels for anything to PLEASE! reconsider your decision and deal directly with the hotel of your choosing. Polo Lopez 4/25/11 Can I give 0 Stars? I made a reservation for a hotel in LA early in the morning, but the representative never told me that it was for a 3pm check in. When I arrived at the hotel, the front desk had no record of me making a reservation so I booked a room for $50 less than what I had with Expedia. When I called Expedia about canceling and getting my money back, the Manager told me that it is not Expedia's responsibility to disclose anything and that I should have asked if I had questions. By the way, I spent 90 minutes talking to them. Distraught in Denver 4/25/11 This company is horrendous. My husband and I booked a trip through this apalling company to Vegas. We also booked shows and a secondary trip to the Grand Canyon. First we tried to check in for the flight online and discovered that we were unable to do that because Expedia travelers get locked out of doing seat assignments and can only receive them at the gate through United airlines due to past experiences of not receiving payment through Expedia (yes I contacted their Corporate office to find out why, and let me also say they were most gracious and concerned about our flights unlike Expedia). This only goes to show that we could have been seated apart or others in a group could be seated apart because they print the tickets before you reach the gate. SO we receive good seats at least via the airlin, but once we land in Vegas and find the broke down transport service we book through this disgrace of a company and wait about an hour for them to get us a bus. Then we get to the hotel which looked very nice outside but we waited 2.5 hours in the checkin line and were told our room wasnt clean and we needed to wait 2 hours for a clean room. We wait the 2 hours and upon entering the room we can see blood on the curtains from the entryway of the door, and there is an overpowering smell of urine. We discover the chair in the room has fresh urine stains and between the 2 beds very evident on the floor are peanut shells and a worm. The bedding is stained and we are sticking to a carpeted floor. Mind you we are now in hour 8 of "checkin". We then go downstairs to address management because this is just outright a health concern. The checkin line has tripled so we wait and try to make contact with the manager we are then sent after waiting almost 4 hours in this line to a line that is about an hour long and they try to send us back to the 4 hour check in line which is now even longer. We decided we made the reservations through Expedia we were going to call them. We first reach a young lady who obviously from the onset has a language barrier, she states she doesnt know what to do I advised her that was not going to work so she said she tried to call the hotel and was transferred around pointlessly (much like Expedia does when they dont want to deal with you even though you are calling Customer service). She stated she couldnt make contact with the hotel and tried to give me a reference number to call myself. I told her I was not going to call myself as I have waited in lines and tried to call the hotel myself. She quickly hung up on me. I called back and spoke to a young gentlemen that also had the advice again for me to call the hotel myself as he didnt have the number of the hotel. I advised him I wasnt going to call the hotel as I am now on approximately hour 12 of checkin. I gave him the direct number to the hotel and he called he stated he talked to the manager and they were going to help me. I advised both the young woman who first hung up on me and the young gentleman that the room they had me in was not what I booked. When I told the manager that we would really like him to come up and see the room before we moved, he stated that the rules of the hotel state that he cant go up on the floor and he cant go in the rooms even to look inside the rooms (which seemed odd to me because shouldnt the hotel manager on shift be able to look at rooms.) Someone should check the rooms because it is obvious the cleaning staff arent doing their jobs nor are the supervisors of the cleaning staff doing their job. I then talked to the manager of the Flamingo and he stated that he couldnt do much because I booked through a "wholesale" agent. He told me I could pay $80 a night to be moved to a better room. I advised him of the things wrong with the room and he stated he was appalled and he would move us to a better room that we would love. We then went to the second room, this room looked like the carpet was shampooed in the last 10 years but again there were serious FRESH stains on the furniture and the air conditioning wasnt working. We tried to contact the same manager we talked to by calling the front desk and were put on hold for 40 mins so we went to the lobby and were told he was busy. We were told after waiting to talk to someone that he would call our room when he was not busy....we stayed in our room all night waiting for the call, he never called. The next morning we went to the lobby and told the lobby that our air conditioning wasnt working and we werent happy with the room and were told the manager was busy and we couldnt talk to them, BUT they advised us they would have someone up immediately to FIX our air conditioning. Outside was literally much cooler than our room. We then went upstairs and called Expedia again to be told there was nothing they could do (REMEMBER THIS COMMENT AND THAT WE WERE ON THE TRIP FOR LATER). We went out for the day and returned to find that the only thing the cleaning staff did was put new towels in the bathroom (I hesitate to say clean for anything in this hotel) they didnt clean the bathroom nor did the so much as vauccum the room. The air conditioning was not fixed and the room was like a hotbox. We had to stay out of the hotel room EVERYDAY until it was cool enough to go to our room. We had to stay outside or in the casino until our room cooled down. Regarding the shows, the first show we went to we picked up the tickets a day early and the seats were in the LAST row where we couldnt see if the people were on fire if we wanted and we paid more than ANYONE around us, YES we asked the people around us because where we were sitting they actually sat another 4 people to the table. The next table were their friends and they also paid about half what we paid for the same back row table. The next show was Criss Angel we paid double what people paid and were sat on the very very left side, when we complained about seating for both shows we were told that is "what Expedia gets." We knew the secondary trip we booked was going to be something else then. When we went the day before the Criss Angel show to pick up the ticket we discovered that we could have seen 2 headliner shows and 2 "wild card shows" which just means smaller shows for $74.00 when we paid way more than that for tickets that we couldnt see what Criss was doing most of the time but we could see the backstage. EVERY show or trip we booked through Expedia was second class in the rear in the cheap seats after we paid double what people paid. We took a secondary trip through Expedia to the Grand Canyon, which again we paid more than others. We were picked up in a broke down airport shuttle again and taken to the Bell Trans office. Once there we were told to wear stickers and were ushered onto this souped up city bus. We quickly found out the bus didnt have air conditioning either and this wasnt the Luxory liner that Expedia advertised when we OVERPAID for the tickets. And as we found out with the shows and bad seating we were made to wear the stickers because we booked through Expedia and we were placed on the broke down bus (we asked the driver why we were made to wear the stickers and she advised us about the stickers being worn to differentiate Expedia bookers)that also buzzed the entire ride back and sounded like it was on fire and had 0 leg room. The other buses that went to the closer part of the Grand Canyon but WERENT booked through Expedia were given the Luxory liner we thought we were going to be on. Even the bus driver said she usually drives the other bus but was told to take this bus today. SO the more than 4 hour drive was spend with someone in your lap if they put their seat back and no leg room with the seat gradually leaving upholstery burn. Distraught in Denver cont.. 4/25/11 The entire trip we were treated as second class citizens after we paid $1594 dollars for the 5 days. We expected more booking through Expedia, like the rooms would look like the one we saw to book the room and that we wouldnt be paying double the money for shows and relegated to the worst seats. On top of that when you do call Expedia because everyone you try to get help from at the hotel tells you to call Expedia you are hung up or told they will transfer you and you are connected to some dead end number. Calling from the hotel phone only costs more money so when you call from your cellphone it goes dead trying to make the calls to Expedia. Once you get home and call because you cant get help from the hotel while there you are once again hung up by several people and transferred around again. Upon asking for a supervisor you are transferred to a number that gives you a 65 message the number is not a functioning number. Once you get to talk to a supervisor they state that there is nothing they can do because your trip is over. So even though you talked to Expedias horrible customer service staff several times while on the trip and find out after that they should have had you moved while on the trip but state they cant do anything now. I relayed I would never use Expedia ever again and the supervisor supposedly talked to corporate who stated they would give me a $200 coupon to use on my next booking with Expedia, after I advised them of never using them again. Either someone didnt listen or there is a language problem once again because I wouldnt use Expedia if they were booking the travel off an exploding Earth. This company just wants your money and as much as possible and then drops their responsibility. Mr. Morgan 4/11/11 I called to book a vacation to New York and the first question I had was to make sure that there best price guarantee would apply. I wanted to use Expedia because they are a partner with my discover card rewards points program and I would save a few dollars. I had found the same flight and vacation package on Priceline.com for about $300 cheaper. So I asked the first person I talked to at Expedia (Olivia) @ 1:15pm she is in booking she helped by looking up the Priceline price i got to make sure that it applies for the price match guarantee and she said that it does and that I can book it and then she will send me customer service and they would refund the difference and give me a $50 credit on top of that. At this point I am thinking this is great so I book it as she told me to and then she transfers me to customer service and this is when everything went to well you all know. THen I talked to Pia I had a very hard time understanding her and it took forever for her to tell me that I do not get there price match guarantee that priceline does not qualify for that low price and after waiting about 30-45 mins to get this news I was pretty upset. I wanted to know why the first lady told me that it would qualify for the price match. After a few mins of mostly not being able to understand what she was saying I asked for a supervisor she told me to hold. After holding about 15 mins she asked if they could call me back I told her that I would wait that I now do not trust what I am told by them. So then I was hung up on now I am very very angry. I will say that a few mins later a supervisor did call me back but he had less than good news he told me that pricelines lowest rate is less than a standard room I told him that I have been to this hotel and know people there and that they only have one kind of standard room at the Royalton, A Morgans Original (a Great Hotel by the way). He had no answer to that but still no price match when I asked why the first person I talked to told me it would he could not give me any answer. I then asked him to cancel my reservation and he said he would. I asked that he send me an email of the cancelation before we hung up he said no problem and then an email started to come through on my computer and it's a good thing I checked it before hanging up because the email was blank. Makes me wounder I told him it was blank and he then sent another email with the cancelation on it. I now have a reservation from the GREAT Priceline.com with the same flight and room for over $300 cheaper and I called them to check on something and they gave me some free upgrades. It was a very pleasurable conversation and that was just what I needed after dealing with the non-sense at Expedia.sucks. If anyone from Expedia does read this and wants to know or cares (I doubt it) my email is dmorgan@tempaco.com. 4/18/11 They changed our plane ticket to a day earlier when we had a non-refundable hotel reservation. Then when I tried to change it back or even a day later, they told me that I would have to pay a $500 change fee. Truly a terrible company and anyone who can help it, avoid them. They are being out-classed by their competition and their days are numbered. Expedia Executive team, sell you options and get out of there before everything falls and you are out of work. Short 4/20/11 I had bought a package through Expedia from April 13,2011 through April 17,2011 due to I was going to Miami Beach just to have a surgery done. On Wednesday April 14, 2011 I called Expedia concerning the bad services the Venezia Hotel was given to us and we wanted Expedia to move us to another hotel with a healthier environment. I called Expedia and told them the hotel was very unhealthy and unsanitized state, the pillow had a lot of yellow spot, the carpet was so dirty you can not walk barer feet, the cover and skirt sheet of the bed was super dirty, the room smell like dog the hotel carpet dirty the continental breakfast was powder donuts which it was hard as a rock and also the bagel. We spoke to the front desk person from Venezia hotel and they say they couldn’t do anything about it. I called Expedia so they can move us to another hotel. The represent from Expedia was courteous she try to speak to the manager from Venezia Hotel in Miami Beach Florida to result the problem. The manager of Venezia was unavailable she did not wanted to speak to Expedia concerning our complaint she was hanging the phone every time the represent from Expedia called. I asked the represent from Expedia to please take us out of here and put us to another hotel. I was on the phone with the represent from Expedia from 2:30 through 5:30 straight that was too long to fix this issue. The represent from Expedia said to call tomorrow so they can be able to result the problem with the manager of Venezia or to move to another hotel and they will credit $100.00. coupon we explain to the represent from Expedia that I was going to have surgery at 6:00AM I will not able at that time to called them regarding this matter and to please do something about it now and to refund the money so I may use it for another hotel, the represent from Expedia said, “no”, the manger from t Michelle P 4/20/11 I have been fighting with Expedia since 3/30 I had booked a hotel and car to visit Mimai Florida , upon checkin we were told our hotel had been cancelled however Expedia had been paid, I was then told in order for us to stay (which was at 3:a.m. in the a.m. ) i had to pay the hotel directly 247.00 I paid the hotel in the meantime the first part of our vacation I spent three hours on the phone with variouse reps being told that I would be reinbursed well I paid 404.00 for two nights I was reinbursed 158.00 for one night, this now made me over 247.00 short for my vacation plus the tears and upset with Expedia. I was transferred to severl agents at Expedia all telling me I had to speak to a Surpervisor. I am in the travel industry and work for a large corporation I do all the travel for our department and I can tell you right now as much business as we used to use through Expedia we will NO LONGER use EXPEDIA I am a hard working middle class american woman! I work hard for my money! and save for vacations ! It has now been over three weeks since my vacation and four phone calls later and I still do not have a refund! My bank has no notice of a refund through expedia! I have faxed the documents to the corporate office in Washington with no response, the extra money to pay for the hotel for the second time has made my checking account bounce two checks an incurr fees at 32.00 a pop! Customer Servic speaks little English and they can never seem to get a supervisor on the phone! I am writing to the better business bureau, putting it on FB and sharing with you all that Expedia is the worst travel web page to use there are no deals, customer service what a joke. Trust me I will be refunded someway somehow my bank has offered to help me disupute the issue and I will move forth with the dispute and NEVER pay this bill! This is awful I beg you Scott D President of Expedia to help me and the others on this page! This is not a way to run a successful bussines. michellebell617@aol.com Richard 4/4/11 I have never had a worse nightmare than with Expedia. A flight that should have cost 159 ended up costing me 350+. Their customer service is the worst in the world. I would strongly recommend never using Expedia for booking anything. Carol Moldow 4/6/11 In view of the fact there are so many complaints.... INCLUDING MINE.... against Expedia - I have just cut up my credit card.... I have learned a very valuable lesson... GO DIRECT - or USE A TRAVEL AGENT!!! EXPEDIA - you are worthless, and what's worse is that you and yours don't seem to care!! LaTundra 4/7/11 Terrible, thats all I can say. Customer services could barely speak english. How do you hire people who can't speak english correctly. People are already upset about ticketing, then to be subjected to a customer service, that can not assit you is very, very frustrating. If your going to out source for cheaper salary, I guess you get what you pay for....... TYLER 3/30/11 WORST CUSTOMER SERVICE EVE.... I don't have enough time to tell you how bad the customer service was, but I do know they don't care about their customers. I have never been talked to the way they talked to me, they most not care about paying customers... BRING YOUR CALL CENTER BACK TO THE STATES. AMERICAN COMP. NEED TO STOP OUTSOURCING THEIR JOBS.... THERE ARE GOOD AMERICAN PEOPLE THAT NEED A GOOD JOB AND I HAD TO TALK TO SOMEONE OVER SEAS THAT DIDN'T EVEN KNOW ABOUT A PROMOTION THAT WAS SENT TO ME. THEY SENT IT TO ME IN MY EMAIL AND TOLD ME I WAS MAKING IT UP....I CAN'T GET OVER THE FACT THAT SOMEONE WOULD ADMIT TO BEING THE CEO OF THIS SHIT HOLE!!!!!!! TYLER 3/30/11 I had the same thing happen to me as this guy did. (Expedia's agents give me an EXTRAORDINARILY hard time towards cancelling the flight. They put me on hold accumulately for more than SEVEN hours dialing through China Eastern Airline offices. Whenever I asked to speak to a supervisor the agent would redirect my attention towards contacting the airline myself, not try to get me through the higher management figure to help me solve the issue.) IT'S TIME TO BRING THE JOBS BACK TO AMERICA!!!!!!!!! very angry customer 3/27/11 I booked a trip with expedia to disneyland the happiest place in the world but for us it was a nightmare. We booked through 1800 expedia and talked to an agent who barely spoke english who I would like to call a dump truck I advised her I needed a rm with no smoking I hv kids she confirmed till I got my email confirmation stating it is a smoking rm I called spoke with different agents which I basically told there was nothing they could do so we had to end up payinbg the hotel $50.00 more to change to a non smoking rm. I also was put on hold for long periods of time and when I asked for a supervisor I was hung up on totally unprofessional I am an operator myself so I know what they do is b.s and gives my profession a bad name. Also our friends that went with us booked through expedia and they were charged twice so when I called them to see why I was put on hold for a very longtime switched to several different operators so I had to explain the situation over and over which really pissed me off then when I finally talked to someone and they said they could not refund it wasn't our mistake it was the agent why should we hv to pay for it I asked for a supervisor once again I was hung up on so I had to call back over and over which really ... Cont a very angry customer cont 3/27/11 Friends of ours booked through u guys as well and were charged twice it was a hassle to get it corrected spent several hrs talked to incompetent operators told by them we could not get a refund even though it was the agents incompetence finally talked to a supervisor who did correct it your company is a scam and u r ripping us off mr expedia your company sucks and I will never use expedia again and I will let other know. How u r still in business blows my mind Wendy Figas 3/25/11 Worst company ever. OVER charged my credit card and told me they couldn't fix it. BS! ~ No one answers the telephone or someone who doesn't speak or understand english does! Great. Even VISA can not believe that I'm going through this! Blanchard 3/23/11 THANK YOU for getting back to me,,, I am however VERY disappointed in the entire experience with Expedia. The Hotel we were booked at had not been cleaned even after we went out to purchase bleach cleaner and disinfectant to help the overall smell of the place.Nothing will help finding pubic hair in the bathroom. On the 4th night, my son looked under the bed and found the missing remote for the TV (we had to got to the office to request one).. Well NOW we have two he said...He also found an empty condom wrapper. Thank goodness I was able to get it to the trash before my 7 year old found someway to play with it.!!!!! The bed was made each day, but poorly enough that I found my kids socks in the sheets--- instead of making the bed, the cleaning person just pulled the blankets up to meet the pillows. The furniture looked as though it had been in a bar fight, and I found it in my best interest to make note of it to the cleaning lady so we wouldn't be blamed for it. The tile that was the stairwell to the hotel hadn't been cleaned in a very long time...This was obvious due to the footprints left on the white tile of the bathroom floor after coming in from the pool. (a nice pool I admit) I feel that the tile could have been cleaned more often since I observed the locals urinating next to the ice machine. AT LEAST THAT AREA SHOULD HAVE BEEN WASHED, OR HOSED DOWN!!!!!! Now that was the hotel. The car we ended up with was great!!!! Of course it was not what was booked. I booked an economy car, KNOWING my 6'1" son would not fit into a compact (we drive an explorer at home and thought he could handle a 4 door economy for a few days) BUT THERE WAS NO ECONOMY CARS AVAILABLE WHEN WE GOT THERE. ONLY COMPACTS OR LARGER. So we were left to spend another $400.00 to get the least expensive car available. This turned out to be a 2011 (some sort of super car???) don't care what type it was - didn't matter ( I was pissed that it meant we were not going to the MOSI in the area because the car blew our budget!!!! On the first night of our stay, my husband did call Expedia to relay our concern for the lack hospitality and was told that they could refund our payment for the car but it would take up to 7 days. Great do that! I still wouldn't get to got to see MOSI. Still haven't seen any refund to my bank account either. Was this just something said to get him to not complain???? Overall I was quite disappointed in the Expedia service. I think there should be someone to look into the places you use and make sure its not a slum area and just clean!! Or not being taken for a more money ride without compensation!! I will be expecting a $400.00 refund to my account for the car I didn't want. And an apology for the lack of interest in the accommodations that are booked site unseen. The internet photos of the rooms are on a good day (how about a photo of an average day) what it really looks like. I am not speaking from an unrealistic point of view. I have in the past, worked in the hotel (beachside) industry and know that vagrants will do what they will. BUT THERE IS NO EXCUSE TO NOT CLEAN UNDER BEDS OR TO NOT HOSE DOWN URINE BESIDE THE ICE MACHINES! I am very disappointed with the life lessons my kids had to learn over vacation (that I booked through Expedia) Thank you for your time, I WILL be expecting some reply to this email, Have a great day. Angry Customer #2 3/23/11 Expedia - my experience is too long to put down here - just the pits. There is a FedEx overnighted letter on its way to Mr Durchslag today. For others who may be interested, his address is 333 108th Ave NE, Bellevue, WA 98004 Tel 425 679 7200. a very angry customer 3/4/11 I've been using Expedia for years to book international flights. Recently, I booked two tickets for my parents. However, my dad's visa got cancelled (not like we've expected the cancellation), so I have to cancel his flight because of the unexpected visa cancellation. Expedia's agents give me an EXTRAORDINARILY hard time towards cancelling the flight. They put me on hold accumulately for more than SEVEN hours dialing through China Eastern Airline offices. Whenever I asked to speak to a supervisor the agent would redirect my attention towards contacting the airline myself, not try to get me through the higher management figure to help me solve the issue. The agents also tried to confuse me with the time difference between China and US, so that i probabely wouldn't know which office to call. Besides, they purposely mislead me to which China Eastern Airline Offices between New York office and LA Office that I should submit the supporting documentation for my father's visa cancellation. It turned out, the lady at the New York Office was from my hometown-Shanghai and she told me the "secret". Only talk to the supervisors and Expedia SHOULD accept my supporting documentation. So I called back and talked to a supervisor named "Charles" who tried to put me on the long holding again claiming that he was trying to contact China Eastern LA Office. I told him I just got off the line with LA Office and they said Expedia should accept my documents and resovle the issue and I asked him to call New York office to verify as well. The supervisor very rudely interrupted my suggestions and switched me over to the waiting line again (without consulting with me) and tried to ignore me again. I was totally FED UP with Expedia's BULLSH**!! I wasn't going give up until I found someone to solve my problem. I distinctly told the agents and supervisors that I have the supporting documents ON HAND if needed. They just tried to mislead and ignore me, put me on the long holding line to force me to give up asking for the refund I deserve. Finally, the head of the supervisor name "Herbert" contacted me after I told them that I've been recording all the phone conversations and I WILL report them to the proper authority. He provided me a fax number so I faxed the documents over. All those time, all I need is a fax number and a right authority figure to help me out. The MOST TERRIABLE customer services I had in my life. It was an absolute NIGHTMARE!!!! All those agents and supervisors who give me such hard time should be ashamed of themselves. A loyal customer doesn't deserve to get treated like this. I own a business too and I 've always been honest and helpful to my customers. If it wasn't because of my persistence, I would never in a million year got this $800 one way ticket refund. Guess what, you guys just lost my trust and my business, I will post this feedback throughout the internet so that the whole world will know the truth. Expedia DOES NOT deserve my business and I am sure millions of other customers who 've gotten unfairly treated would feel the same way as well. -A VERY VERY VERY angery customer. Katie 3/5/11 Last night I used Expedia to book a trip costing a total of $1,770.00 dollars. Upon hitting the SUBMIT button, I received a message that stated "Sorry, we are unable to complete your booking". However, I immediately checked my checking account online and lo and behold, there was already a charge for $1,770.00, even though I never received a confirmation of the booking. I called Expedia Customer Service, spending roughly 4 hours on the phone speaking with various customer service reps in India, who although for the most part speak decent English, they seem to have no interest in resolving your problem. Two supervisors did hang up on me, when I pressed for a solution. Now I find myself with no ticket and no money to book another one with a different provider. Expedia has a hold on the funds ($1,770.00) and such funds will not be available for the next 72 hours or longer. Expedia refuses to admit that this problem is their responsibility and I find myself in non man's land: NO MONEY, NO TICKET. Tiem is ticking away and chances are that the ailines tickets will increase in price, not to mention the fact that these funds were earning insterest in the checking account. I find this situation to be completely UNACCEPTABLE. I urge Expedia President SCOTT DURCHSLAG, to make this situation a priority and book my trip at the stated price of $,1,770.00 dollars o refund the money RIGHT NOW. I honestly would prefer to first option. Mr. DURCHSLAG, if you happen to read this message, I would appreciate it if you contacted me with an answer and a satisfactory solution to my problem. My e-mail address is kckate11@gmail.com. Signed Katie. Gina Buzzini-Cook 2/15/11 I called Expedia on 2-10-11 and reserved three rooms each with two queen beds for 2-12-11 in Heperia Ca for a Motel 6. The only reason that I called Expedia was that I was not able to contact the motel directly. I recieved three email confirmations for the rooms. Each stating our name, date and the motel. An hour before our arrival at the motel I called to confirm that they had our reservations and they did not. I called Expedia and they faxed over another confirmation to the motel. I call the motel and they stated that they had the confirmations but only for one queen bed for each room. I called Expedia again and they faxed over another confirmation after I told them I needed two queen beds for each of the rooms. I asked them to keep me on the phone while they called the Motel 6 to confirm the reservations. When the representative came back on the line she informaed me that the reservations were confirmed and I should have no problem checking in. This entire process took the entire hour dirve to the Motel 6. Upon arriving at the motel, we discovered that there were only 2 confirmations and each only had one queen bed. I asked the front desk employee to just give us the two rooms but switch to two queen beds and the other party would just purchase their own room. I asked the motel rep to contact Expedia to credit us one room since we had been charge on our credit card already. The rep could not get through to Expedia due to problems with their phone line. I call expedia and spoke to Doris a supervisor and she then spoke to the motel employee to confirm that one of our party purchased their own room. The supervisor wanted to confirm on her own that it was an actual motel rep so she tried to call the motel but had problems with the phone line. Doris called me back and I asked her to refund one room and possibly comp us for an additional room for all the problems we had incountered. She would not comp. the room that our party paid for nor would she comp. an additional $50. She offered a $100 coupon to use in the future. I asked her why in the world would I use Expedia again and she stated that I was sent an email and should have confirmed the number of beds. I advised her that I had opened an checked the emails and all they stated was our name, date and destination. She them informed me that I should have opened the actual itenerary to verify the rooms. I stated that since I had so many problems with the company I did not want the coupon and then she hung up on me. Two days later I contacted Expedia to confirm the credit for one room and to see if they would still offer the coupon for all the horrible service. The representative had me on hold for over 35 minutes after I asked to speak to a supervisor and after she came on she was not aware of my situation and I had to explain everything again. I was told that they could not credit me the room since the motel never was able to run the credit card of the other person in our party due to phone line issues. I reluctantly accepted the $100 coupon but can assure you that after using that coupon and booking a hotel with Expedia again, I will never use this company again and I will tell everyone not to use them and to call the hotel or motel directly. The Dude 2/16/11 Expedia like most big Corporates Hide behind computers, 10000's of staff etc. The are inpersonable horrible companies that rape us daily!! Donna Pool 2/10/11 This experience soured me on ALL these computer travel agencies. NO CUSTOMER SERVICE AT ALL. Everytime you tried to explain something they would say, oh, yes, I understand, and then mess up again. 1 hour and 15 minutes to make ONE airline reservation - and then 45 minutes to try to get the case number (from their incompetence) pulled up on the computer - I talked to Chantal in the Phillippines and Joven and finally Tier 2 Supervisor Anita and it took all that time to pull up a case number that they had sent me an email about and that THEY requested that I call them. Then, to add insult to injury, Anita said that a man had tried to call me back but he couldn't get through - A LIE - A BOLD FACED LIE. I asked for the name of the man since they have to document every conversation and they did not have his name - again - A LIE. I will NEVER use this company again and everyone should stay away from Expedia - Jeff Taylor 2/9/11 They lied to me, took my money, told me that I could have a cat in my hotel - and come to find out the hotel will not take cats. The entire transaction was based on a lie. They offshore jobs, and steal from Americans. Piss poor. Don't use them even if it's half price. Heather Nort 1/18/11 In my opinion, this company does not even deserve to have 1 star for their rating. This has to be the worst customer service I have encountered by far. My husband was in Dallas for a conference and became very ill. We wanted to get him home in time to go to the doctor, so that he would have to go to the hospital in Dallas. I was trying to change his flight for earlier the same day that his flight was due to depart anyway. After sitting on the phone for over 2 hours trying to change his flight and getting shuffled back and forth between Expedia and the airline (Air Tran) - NO ONE WAS HELPFUL!!! They kept referring back to the other company stating that the other person would need to help for my situation. Finally, when I was able to speak to a manager, she informed me that I would have to pay fees to change the flight. Really?! I sat on the phone, between hold times (15 - 20 minutes) and the lack of professional integrity, she decided to tell me that I would need to pay fees to change his flight. Why wasn't I informed of this a couple of hours prior, when I initially called. I would have been happy to pay to get him home, if he had been able to get on a flight earlier. My husband could have been on a flight and on his way home. At this point, they should have waved the fees and upgraded his ticket on their dime; which they refused to do when I brought that to their attention. Then they suggested that I just purchase a new ticket because that would be less expensive than paying the fees. And this was still not a straight flight home, there would be a layover in either Atlanta or North Carolina. They suggested that, "Maybe he should seek an Urgent Care Clinic instead." Excuse me! Is that what you would do for your own family? Is this the mentality of Customer Service Manager?! I will never use Expedia again to book any future flights, and for my business, we book flights constantly to send our guys all over the world. I will also be informing my colleagues in other offices. Caroleanne Vorac 11/30/10 I'm totally amazed that this company is still in business. It has been proven that some outsourcing should not be done and this is 100% the case for this companies customer service. I have a trip booked to New York City and just wanted to simply add a day trip to Niagara Falls but apparently EXPEDIA can not handle a simple add on excursion. I have tried for 2 weeks and have finally gotten so frustrated that I have contacted another travel company to handle my excursion of which was no problem unlike the hard time I have received from EXPEDIA. I'm very disappointed and would not recommend anyone using EXPEDIA for their travels. The savings is really not enough to deal with their overseas customer service who give you false names and can't return calls when they say they will or contact USA vendors to obtain important travel verification. I would expect someone to contact me and can be reached at bvorac@tampabay.rr.com or 727-434-4134. Word of month is the name of the game in todays economy. Gwen Gnam 8/24/10 We have had a horrible experience with your company. We attempted to book a trip from Detroit,MI to Cabo San Lucas on Thursday, 8/19/10 evening. Upon completion of our trip planning, we gave a debit card for the total amount due. In spite of having enough cash available, we were informed the transaction was not approved and to contact our financial institution or use another card. The next day, I made and paid for the trip using another card. We later discovered on Saturday AM, that your company had debited our first bank account for $1200.00 and also debited our second account for the full amount of the trip payment $1979.16. Our itinerary number is 13360467425. We received confirmation on this trip for the payment when made on Friday, 8/20/10. Never did we receive any notice, until we checked our first account, that $1200 was removed from our account. We spent the weekend talking to customer service employees who could barely speak English in order to get this corrected. We were on the phone multiple times on Saturday, Sunday and Monday for several hours each day. We were promised this would be corrected within 6 hours on Saturday and finally was settled at approximately 5:30pm on Monday, 8/23/10. My husband and I had to submit the banking information and phone numbers numerous times in order to get this resolved. We were offered $50 and then $100 off our next booking with Expedia. Frankly, this is nothing for all we had to do and the inconvenience we were caused over the weekend with $1200 removed from our account. Secondly, after this unauthorized removal of our money from our bank account, I seriously doubt we will ever use Expedia again. No one was able to explain how this happened since your web site stated, transaction was not approved. Several questions remain. 1. What gives your company authorization to take money from our account after you state the transaction did not take place? 2. How is a consumer protected against incidences such as this? 3. What type of compensation will we be given due to the inconveniences we have had from your company? Future discounts are not an acceptable option to us at this point. This trip is our second honeymoon and an anniversary celebration which has turned into an ordeal due to questionable business practices. We were promised by Expeida on Monday that a contact person would be e-mailed to us. This also did not occur. Seems to be a common theme with your company - no follow-up and lots of lip service! I may be contact via ggnam1@yahoo.com OR by calling 313-647-1893. We live in the US and are on EST. I hope the trip is better than the ordeal to plan and purchase! I look forward to hearing from you very soon! Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7     Write A Review For Expedia, Inc Corporate Headquarters Note: This is not to be used to contact Expedia, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Expedia, Inc. 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