47 Reviews For Eddie Bauer Headquarters & Corporate Office

Chinese Stuff

The really sad thing is that Americans demand cheap. Eddie Bauer obliges them by purchasing goods made in our enemy, China. I can't abide by that along with millions of other Americans.

Will never buy from them

Will not buy another product from them...I will tell you that this is a huge inconvenience and I will never buy another product of yours. You make a product that does not have matching accessories, is difficult to find and your customer service is horrible. It takes days to get a response to a simple question. If you even see below in the email string I had to ask a second time as well for a response. I can't even begin to say how disappointed I am. Due to not being able to buy another base- which I feel is safer for my child, I am going to have to go out and by another system. It will NOT be yours and I will make sure and spread the word about how dissatisfied I am all around with Dorel as well as Eddie Bauer.

I have been a loyal EB customer for years until today. I was directed to the presidents office about a recurring problem at the end of May. I returned the items to corporate as instructed and put marks by the defects in the material. I was told since I did that they could not refund me and seemed disinterested that this problem was recurring in their shirts. I thought the attitude of the woman I spoke with today at corporate was totally unprofessional. I asked to speak with someone above her and she told me that there was no one above her that could take my call.

cancelled backorder after 5 weeks

Cancelled my back order on a down jacket after I waited for 5 weeks. Didn't find out until I called customer service and they said we are not honoring any back orders. Too bad because I like the product but the EB customer service sucks. I'll shop LL Bean and REI from now on.

Horrible Customer Service

After reading some of these posts I don't think I'll ever shop at Eddie Bauer again, especially after the experience I just had. You mean to tell me that since the shipping address was wrong there is no way to recover the item once it was shipped back to the warehouse and re-ship it. Especially since the item is sold out. What a joke, get with the times

Great!

I have been using Eddie Bauer products for over 40years. Their products,clothing,etc. has always been great and so is the service. Keep it up.

eddie bauer

a few weeks ago i ordered 1 item from eddie bauer what struck me first was the $36.00 shipping charge i called them they said the charge was so high because it was going to the islands what ever i live in ohio some where the messed up the address they took the money from my account price & shipping ,shipping was more than the product,thought i had the matter taken care of they put the money back into my account 3 days ago they took the money back out of my account since the address was messed up it had allready been sent back to the place where it came from no one from eddie bauer wants to talk all i get is the run around all i want is eddie bauer to give my money back is this the way they do bussines? first time there & will be the last time there.buyer beware of eddie bauer thats all i can say if and when i get my money back i hope to god its all over will never be so stuip to ever try them again.

Dear Sir. We are an outdoor shopp in Chile and we would like to put your Firs Ascent products on sale in our stores,then what we should do? or who we need to talk about if this is possible. E-mail: contacto@australcrossing.cl Phone: +56 065 313595 www.australcrossing.cl

To think, I was confused a miunte ago.

Back to school svnaigs I am already planning my back-to-school budget. I have to buy very carefully though as my kids seem to grow as fast as the time flies by! I have never been much of a coupon clipper or sales shopper but due to the fact that we are a one- income family and Did you know that you can find fantastic deals on back-to-school items by using coupons at Savings.com? They feature popular stores like Sears, JcPenny, Eddie Bauer, Old Navy, Sony, Dell and more!

Dear Sir/Madam, Apsara Silks is a leading Vertical Textile Mill in India. Below is our profile. We are a leading Silk and Textile Mill manufacturing and exporting Silk & Silk blend fabrics, Cotton & blends, Polyester/ Viscose/ Rayon and blends and other fabrics:- Dupions, Taffeta, Chiffon, Organza, Satin, Tussar, Crepe, Polydupion, Jacquards & many more in various widths; in plains, checks, stripes for High Fashion, Bridal wear and Home furnishings. We also do Knitted fabrics. We also Cut to Sew and offer finished products. We specialise in high end fashion and our machines include top line Juki Machines. Our constant passion for innovative fabrics has led us to have the most exclusive and elaborate collection of novelty fabrics. Today we have pioneered this with our Silk/ Wool and Silk/ Nylon blends. Not to mention Super Soft Cotton Stretch and Moisturised Polyesters. Woven Linens has been our focus of late. Similarly, we keep developing new fabrics for furnishing based on the demands of customers. Our in-house fabric processing R&D has also achieved water and fire resistance ability on all fabrics. Embroidery has been a passion in Apsara Silks for over two decades. We have the capability to produce exclusive Hand & Machine embroidery keeping in mind current & future trends. Our in-house production is always striving to make new designs with flawless craftsmanship. Our manufacturing unit comprises of ultra modern state of art machinery, weaving is done on different looms (Sulzer, Rapier, Power loom, Hand loom) according to the customer requirement. Our In-house Design Studio is manned by professional designers, who keep in constant touch with change in fashion trends world wide which helps them to come out with new designs every season. The entire team is driven by creativity. Apsara Silks was established in 1988 primarily dealing in silk yarn. Today Apsara Silks is a vertically integrated mill. Apsara Silks takes utmost care in the manufacture of its quality products and stands by its quality products. We also manufacture high quality printed scarves which can be both hand/ machine hemmed. Our customers include top names in fashion and furnishing markets all over the world. At Apsara Silks Quality is a passion and Delivery is a commitment. DIGITAL PRINTING UNIT (ROMAC PRINTS): 'You Art the Print, We Print the Art' Apsara Silks is undoubtedly the leader in printed fabrics from India. Our infrastructure and equipments are from leading names in Europe. Our new Unit in Bangalore is one of the most modern, eco-friendly and self resistant factory. Built with the aim to have all processes under a single roof with constant quality control and inspection at every step. Here we are capable of digitally printing on any fabric & blend and can give you up to 16 Million colours a meter with no restriction on pattern sizes and shapes. Our In-house designing team is capable to deliver you sampling yardages in as less as one week. The above process has been specialized for soft fabrics like Chiffon, Georgette, Habutai, Satin, Crepe etc. We give an Italian finish to the fabric. All colours pass the fastness test and are 100% AZO free. We can print on wider widths also. Fabric finishing is where we have invested a lot of money and today we can deliver various finishes to suit your purpose. Also, new finishes can be made. If you have enquiries on the same please contact us and you can visit us at www.apsarasilks.in Looking forward to here from you. Best Regards, Anand Goenka Apsara Silks (Unit II) # 37 Bharath R. Sir M.V Industrial Layout, Avalahalli, J.P.Nagar 9th Phase, Bangalore 560062. INDIA Board +91 80 3047 5000 Direct +91 80 3047 5002 Fax +91 80 3047 5037 Cell + 91 9886355000 Skype anand_goenka

I have had nothing but terrible "customer service" from EB! The customer service team dont seem to be able to help in any way, I was told only Order Verfications could help me, yet every time I called, "customer service" were unable to put me through. And these are overseas call rates, as I call from Australia. I wish I had read these reviews, I would have considered making my online purchases elsewhere. If it were possiblle to give this ZERO stars, I would!

Wow. Been shopping at Bauer for several years now. I cannot believe all the complaints. I have been to several stores in Ohio an have found the sales people absolutely great! Been able to get some great deals. Yes the prices at full retail seem steep. Yes they do seem to have a sizing problem this year. As a matter of fact I have SEVERAL items I have purchased over the years that fit great. But the new items in the same size are about a size and a half to small. Since they don't sell 4XL I can't wear anything from them that I know of at this point. I hear that they should be correcting this by fall and I should be able to find what important looking for. Also I might add that It is possible to order clearance items, pay for them, get a confirmation on the order the next day but never receive the item because the have run it of stock. All this being said, I will not give up on the people at Eddie Bauer because I love the product, history and the people that I have dealt with over the years and am sure they will again offer excellent and extraordinary products to their customers. Don't forget we all have had a rough 2 years an I expect Eddie Bauer is trying to stay afloat also. Give them time!

Placed order on 2/2/12 for $103. Used $100 gift card, authorized $3 charge on credit card. Partial shipment send on 2/3. Partial shipment sent on 2/23 and charged my card $39.99, price of this last item plus tax (which was paid for on 2/2). I cannot get anyone in Eddie Bauer to return the money they stole from me. I have been a customer for over 30 years. They do not care. Customer service is a joke! Ex customer now!

Hello My Name Is Khrishena, I was in the Eddie Bauer store Of Michicgan City,I walked in browsing. I had a bag with me from Levi another store of Michigan Cilty, The Floor Sales Person Walked Over to me to start a conversation because she thought I had taken a pair of Eddie Bauer Jeans...She litterally Came over and looked in my bag as if I couldn't afford what i wanted in the store. I don't like being racailly profiled, thats a problem you all need to fix...I love Eddie Bauer Clothing, that will be a store that i will never return to..... Thank you, Khrishena

The problem with not just Eddie Bauer but retail corporates in general, is the glaring discrepancy in pay between the "executives" and the "people". There IS no dedication to the quality, the people, nor the desire to fix what went wrong 15+ years ago. If you were to ask anyone who worked at Eddie Bauer during the 80's and 90's, they would tell you a vastly different story than what this website displays. There was true loyalty to the people and a real concern for keeping quality as their number 1 goal. Unfortunately, the greed of the executives came first and all went downhill. Alas, it's not just Eddie Bauer, but it is sad to think that this legacy turned sour due to money.

Ellen from the President's office cleaned up a situation beautifully. We were very happy with the final result.

I have been a long-time fan of their dress shirt w/ button-down collar. Last three I bought were very small. When I compared them to the last ones I bought (same size), I realized they are significantly smaller and much lighter weight. Of course, still $49, but I can get better stuff for a lot less at Kohl's.

I havn't had any of the problems ordering that some have complained about, but there has been a serious decline in quality over the years! I have been buying clothing from them off and on for the last 15 years, and have seen other dips in quality, but nothing like there has been recently. It wouldn't be such a big deal except their prices have soared as the quality has gone down. The only reason I still shop EB at all is because they have tall sizes in shirts. If it wasn't for that, I would not buy any of their products. If you complain about nothing being made in the US, they will claim they do have some clothes made in the us. But I cannot find a single item of clothing on their website that does not say "imported". Wal-mart sweatshop clothes at high end prices.

I couldn't agree more with Mary's comments. I just visited the EB site to check out their Spring clothing line and once again it's the same old cheap, tacky clothing. Looks like they aren't selling much either since there are no comments and they have already begun their Spring 25 percent sale and it's only February. I think their loyal patrons of the past have moved on. I can't help but wonder who designs this junk? I got a bracelet from them that was leather?and plastic. YUK. Most of the shirts can't even be worn alone because they are so thin. The clothing isn't designed proportionately- arms too tight, thighs too tight, seams that shrink so badly that the pants legs pucker. There really isn't anything special or unique about EB that I couldn't find at Walmart or Kmart for about 1/4 of the price or less. I used to love their classic style but they've become so cheap and trendy and tacky that I can't even find anything to buy. 59 dollars for a pair of cheap cotton pants made in China or India is truly corruption at work. EB pays nothing for those pants..maybe at most 2 dollars a pair. They have crinkle dresses, crinkle shirts and all that really means is that they figured they could cut cost by asking the factories to ball up their items in a bag. When you wash these crinkle items, the crinkle completely disappears and you're left with an oversized thin piece of cotton. With all the complaints on here and their website, one would think that they would not continue to repeat their mistakes but they just seem to make one wrong lateral mistake after another. I wish they would go back to the quality and design of the classic EB clothing line before 2006. If you truly like quality, great customer service, accountability and classic styling, I suggest you go to Bean. I love Bean and have been one of their most loyal patrons for over 15 years. They got off track a couple of years ago but listened to their customers and have really made a splendid comeback. I feel good shopping with them and their prices are VERY reasonable.

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