Eddie Bauer Corporate Office | Headquarters Contact Phone Number & Address

Anand Goenka

5/12/12

Dear Sir/Madam,

Apsara Silks is a leading Vertical Textile Mill in India. Below is our profile.

We are a leading Silk and Textile Mill manufacturing and exporting Silk & Silk blend fabrics, Cotton & blends, Polyester/ Viscose/ Rayon and blends and other fabrics:- Dupions, Taffeta, Chiffon, Organza, Satin, Tussar, Crepe, Polydupion, Jacquards & many more in various widths; in plains, checks, stripes for High Fashion, Bridal wear and Home furnishings. We also do Knitted fabrics.

We also Cut to Sew and offer finished products. We specialise in high end fashion and our machines include top line Juki Machines.

Our constant passion for innovative fabrics has led us to have the most exclusive and elaborate collection of novelty fabrics. Today we have pioneered this with our Silk/ Wool and Silk/ Nylon blends. Not to mention Super Soft Cotton Stretch and Moisturised Polyesters. Woven Linens has been our focus of late. Similarly, we keep developing new fabrics for furnishing based on the demands of customers. Our in-house fabric processing R&D has also achieved water and fire resistance ability on all fabrics.

Embroidery has been a passion in Apsara Silks for over two decades. We have the capability to produce exclusive Hand & Machine embroidery keeping in mind current & future trends. Our in-house production is always striving to make new designs with flawless craftsmanship.

Our manufacturing unit comprises of ultra modern state of art machinery, weaving is done on different looms (Sulzer, Rapier, Power loom, Hand loom) according to the customer requirement.

Our In-house Design Studio is manned by professional designers, who keep in constant touch with change in fashion trends world wide which helps them to come out with new designs every season. The entire team is driven by creativity.

Apsara Silks was established in 1988 primarily dealing in silk yarn. Today Apsara Silks is a vertically integrated mill. Apsara Silks takes utmost care in the manufacture of its quality products and stands by its quality products.

We also manufacture high quality printed scarves which can be both hand/ machine hemmed.

Our customers include top names in fashion and furnishing markets all over the world.

At Apsara Silks Quality is a passion and Delivery is a commitment.

DIGITAL PRINTING UNIT (ROMAC PRINTS): 'You Art the Print, We Print the Art'

Apsara Silks is undoubtedly the leader in printed fabrics from India. Our infrastructure and equipments are from leading names in Europe. Our new Unit in Bangalore is one of the most modern, eco-friendly and self resistant factory. Built with the aim to have all processes under a single roof with constant quality control and inspection at every step.

Here we are capable of digitally printing on any fabric & blend and can give you up to 16 Million colours a meter with no restriction on pattern sizes and shapes. Our In-house designing team is capable to deliver you sampling yardages in as less as one week.

The above process has been specialized for soft fabrics like Chiffon, Georgette, Habutai, Satin, Crepe etc. We give an Italian finish to the fabric. All colours pass the fastness test and are 100% AZO free. We can print on wider widths also.

Fabric finishing is where we have invested a lot of money and today we can deliver various finishes to suit your purpose. Also, new finishes can be made.

If you have enquiries on the same please contact us and you can visit us at www.apsarasilks.in

Looking forward to here from you.

Best Regards,
Anand Goenka

Apsara Silks (Unit II)
# 37 Bharath R. Sir M.V Industrial Layout,
Avalahalli, J.P.Nagar 9th Phase,
Bangalore 560062.
INDIA
Board +91 80 3047 5000
Direct +91 80 3047 5002
Fax +91 80 3047 5037
Cell + 91 9886355000
Skype anand_goenka

Claudette

4/7/12

I have had nothing but terrible "customer service" from EB! The customer service team dont seem to be able to help in any way, I was told only Order Verfications could help me, yet every time I called, "customer service" were unable to put me through. And these are overseas call rates, as I call from Australia. I wish I had read these reviews, I would have considered making my online purchases elsewhere. If it were possiblle to give this ZERO stars, I would!

Bruce Ricks

3/2/12

Wow. Been shopping at Bauer for several years now. I cannot believe all the complaints. I have been to several stores in Ohio an have found the sales people absolutely great! Been able to get some great deals. Yes the prices at full retail seem steep. Yes they do seem to have a sizing problem this year. As a matter of fact I have SEVERAL items I have purchased over the years that fit great. But the new items in the same size are about a size and a half to small. Since they don't sell 4XL I can't wear anything from them that I know of at this point. I hear that they should be correcting this by fall and I should be able to find what important looking for. Also I might add that It is possible to order clearance items, pay for them, get a confirmation on the order the next day but never receive the item because the have run it of stock. All this being said, I will not give up on the people at Eddie Bauer because I love the product, history and the people that I have dealt with over the years and am sure they will again offer excellent and extraordinary products to their customers. Don't forget we all have had a rough 2 years an I expect Eddie Bauer is trying to stay afloat also. Give them time!

Bob

2/25/12

Placed order on 2/2/12 for $103. Used $100 gift card, authorized $3 charge on credit card. Partial shipment send on 2/3. Partial shipment sent on 2/23 and charged my card $39.99, price of this last item plus tax (which was paid for on 2/2). I cannot get anyone in Eddie Bauer to return the money they stole from me. I have been a customer for over 30 years. They do not care. Customer service is a joke! Ex customer now!

Khrishena

2/14/12

Hello My Name Is Khrishena, I was in the Eddie Bauer store Of Michicgan City,I walked in browsing. I had a bag with me from Levi another store of Michigan Cilty, The Floor Sales Person Walked Over to me to start a conversation because she thought I had taken a pair of Eddie Bauer Jeans...She litterally Came over and looked in my bag as if I couldn't afford what i wanted in the store. I don't like being racailly profiled, thats a problem you all need to fix...I love Eddie Bauer Clothing, that will be a store that i will never return to.....

Thank you,

Khrishena

Robbie

2/12/12

The problem with not just Eddie Bauer but retail corporates in general, is the glaring discrepancy in pay between the "executives" and the "people". There IS no dedication to the quality, the people, nor the desire to fix what went wrong 15+ years ago. If you were to ask anyone who worked at Eddie Bauer during the 80's and 90's, they would tell you a vastly different story than what this website displays. There was true loyalty to the people and a real concern for keeping quality as their number 1 goal. Unfortunately, the greed of the executives came first and all went downhill. Alas, it's not just Eddie Bauer, but it is sad to think that this legacy turned sour due to money.

David Wachter	2/8/12
Ellen from the President's office cleaned up a situation beautifully. We were very happy with the final result.

Scott in Columbus, OH	2/4/12
I have been a long-time fan of their dress shirt w/ button-down collar. Last three I bought were very small. When I compared them to the last ones I bought (same size), I realized they are significantly smaller and much lighter weight. Of course, still $49, but I can get better stuff for a lot less at Kohl's.

mary

2/1/12

I havn't had any of the problems ordering that some have complained about, but there has been a serious decline in quality over the years! I have been buying clothing from them off and on for the last 15 years, and have seen other dips in quality, but nothing like there has been recently. It wouldn't be such a big deal except their prices have soared as the quality has gone down. The only reason I still shop EB at all is because they have tall sizes in shirts. If it wasn't for that, I would not buy any of their products. If you complain about nothing being made in the US, they will claim they do have some clothes made in the us. But I cannot find a single item of clothing on their website that does not say "imported". Wal-mart sweatshop clothes at high end prices.

Gillian

2/1/12

I couldn't agree more with Mary's comments. I just visited the EB site to check out their Spring clothing line and once again it's the same old cheap, tacky clothing. Looks like they aren't selling much either since there are no comments and they have already begun their Spring 25 percent sale and it's only February. I think their loyal patrons of the past have moved on. I can't help but wonder who designs this junk? I got a bracelet from them that was leather?and plastic. YUK. Most of the shirts can't even be worn alone because they are so thin. The clothing isn't designed proportionately- arms too tight, thighs too tight, seams that shrink so badly that the pants legs pucker. There really isn't anything special or unique about EB that I couldn't find at Walmart or Kmart for about 1/4 of the price or less. I used to love their classic style but they've become so cheap and trendy and tacky that I can't even find anything to buy. 59 dollars for a pair of cheap cotton pants made in China or India is truly corruption at work. EB pays nothing for those pants..maybe at most 2 dollars a pair. They have crinkle dresses, crinkle shirts and all that really means is that they figured they could cut cost by asking the factories to ball up their items in a bag. When you wash these crinkle items, the crinkle completely disappears and you're left with an oversized thin piece of cotton.
With all the complaints on here and their website, one would think that they would not continue to repeat their mistakes but they just seem to make one wrong lateral mistake after another. I wish they would go back to the quality and design of the classic EB clothing line before 2006. If you truly like quality, great customer service, accountability and classic styling, I suggest you go to Bean. I love Bean and have been one of their most loyal patrons for over 15 years. They got off track a couple of years ago but listened to their customers and have really made a splendid comeback. I feel good shopping with them and their prices are VERY reasonable.

Mary

1/26/12

I have written to customer service about the drastic dive in quality of Eddie Bauer's clothes (womens) several times Their response has almost always been something like "we stand by our quality." But that's just it - the quality is terrible. As a tall woman, I depended upon Eddie Bauer for great jeans, and great long and short sleeve t-shirts. I was a customer for YEARS . Now they add silicone into those cotton shirts, they feel slimy and the material is incredibly thin. The jeans are similar. The dresses are hokey looking and now some of the shirts have ridiculous embroidery and other designs that make them look cheap - incredibly cheap. Quite honestly, the clothing quality compares to that of Wal-mart. I would say the dive of the company's products began somewhere around 2005. I've been hoping they would return to the quality of clothing pre-2005 but they just can't seem to get there. Also, their sizing for women's pants is off the wall and you only have to read the reviews on jeans to see that they have made the former size 12, a 10, or an 8.

What I have to say to their CEO is "DO SOMETHING!!" I would be willing to pay more just to have the quality of clothing back!

barry craig

12/30/11

EB's printed material (including receipts) is liberally stamped with its unqualified guarantee of satisfaction or money refunded. Period. So I take back the four items our son bought me for Christmas, and what happens? They give me a credit and then insult me by calling the credit a refund. Based on their conduct they need to either change their guarantee or add "certain restrictions apply." When I challenged them all I got repeatedly from corporate is doubletalk. Door-to-door vendors are more ethical.

Gladys C

12/28/11

My experience had to do with ordering e-Gift cards. I wanted to order 3 cards. Filled in all requested information, to include credit card no. Click to submit the order and immediately got an error asking me to try again. So, again I filled in all requested information, to include the credit no. Lo and behold, I got the same error message asking me to try again. I was frustrated and closed out the website. Later I checked my e-mails and wouldn't you know it, Eddie Bauer sent me 2 e-mails confirming my order as being placed twice. Now, I'm really upset. So, I get online and start a chat explaining to the person what had happened and she could not cancel one of the orders. She said there was nothing she could do to cancel the order. She referred me to customer service. I got a very, very nice lady on the phone and, although, she kept me on the phone forever while she canceled one of the orders. I didn't mind because I wanted to get this resolved. She finally canceled one of the orders and I was happy again. As the day progressed, I got another 2 e-mails confirming my orders. Again, I got on the phone to confirm one of the orders were canceled and it was confirmed. Pheew. So I send e-mails to my relative regarding the problem. Well, my cousin wrote asking which e-Cards they could use, as they had 4 different nos. Again, I contacted customer service and spoke to another very, very nice lady and she gave me all the e-cards nos. that could be used. Goodness, I had to make many phone calls but I think it all worked out. One thing I haven't done yet is check my bank statement to make sure the amount for the extra charge has be credited to my account. Keeping my fingers crossed...I really don't want to have to make another call. BTW...this was my first time using Eddie Bauer's online service.

Joyce Corrington

12/20/11

You have so many "poor" ratings that it is obvious you do not care about customer satisfaction. Even so, I want to add my own complaint. I received in the mail a "25% off Everything" coupon, so I sent my grandsons a link to your catalog and said they should pick out whatever they wanted for a Christmas gift. They did, but when I placed their orders on line, I did NOT receive any discount. I tried to phone your customer service line but was put on hold and never answered. I sent two different emails to your customer service email address, but received no reply. Since I had promised the gifts to my grandsons, I ordered the items even without the promised discount--but I will NOT be an Eddie Bauer customer in the future.

Mike Falcon

12/12/11

From loyal customer to forget it. Two decades ago, I had trouble returning a gift to an EB store and I sent the shirt to the man who was president of the company; he sent me a note and two shirts in my size, creating enormous customer loyalty: I bought by phone for years, and then online. I still have a few great thick turtleneck sweaters. Sadly, neither those sweaters or that customer service exists now (which is ironic in that I was asked by three men yesterday, at a church Christmas party, where I got the "great sweater"). There is nothing in my size I cannot get at significantly less cost elsewhere. And given the return nightmare my Godson just went through, I'm a lost customer to EB.

do not buy from	11/10/11
they had a gliche in their system and the amount I THOUGHT I was being charged was 50 less then the amount I was actually charged. When I called them they said it was my fault that I didn't pick up on the total. And they could read me the prices if I didn't believe them. I ordered from them twice and had problems both times. Eddie Bauer is horrible

All they care about is money. Quality is dead.

8/19/11

I worked for EB Corporate for 3 years. All they care about is money. Executives that head different departments fight each other for power and money. They get bonuses and big benefits. They don't do any real work. The executives get HUGE salaries while the regular employees - at least half are on contract - get low wages and must work many hours of unpaid overtime each week. The clothes are made in China or other countries where it's easy to get garments made cheaply. Don't be tricked by their "all American" branding. These are 3rd world products made by a company that's only interested in the line below the bottom line.

AnnieB	6/12/11
Watch out if you return something. Even if you don't use their return label, they will deduct the $6.00 and hope you don't notice. I've addressed this before with their corporate office, but they are still doing it. I always return fed ex and now I have confirming emails that they deducted the $6 - not once, but twice for the same package when I paid for my own shipping - bunch of thieves!!

piero casadonte

6/20/11

Monday, June 20, 2011
KIND ATTENTION TO THE MANAGING DIRECTOR.
DEAR SIR,
OUR FACTORY GOLDEN CHANCE MANUFACURING CO LTD,IS LOCATED IN BANGKOK,THAILAND AND WE PRODUCE POLO SHIRTS AND T/SHIRTS OF TOP QUALITY,FOR FASHION BRANDS ONLY,WITH HI STANDARD WORKMENSHIP.
WE USE 100% COTTON KNITTED FABRICS WITH THE FINEST COTTON YARNS COUNTS AS NE 30/S,NE 40/2,NE 60/2,FILO DISCOZIA, FULLY COMBED,SINGLE AND DOUBLE MERCERIZED.
WE DO POLOSHIRTS AND T/SHITS YARN DYED,PICECE DYED,STONE WASHED,ENZIME WASHED,GARMENT DYED,OVER DYED, AS PER OUR CUSTOMERS� REQUIREMENTS.
WE CAN DEVELOP PROTOTYPES AND SALESMEN SAMPLES TOO.
WE WILL BE INTERESTED TO MAKE THE PRODUCTION OF PART OF YOUR COLLECTIONS OF POLO SHIRTS AND T/SHIRTS IN OUR FACTORY.
OUR CAPACITY IS 10.000/PCS PER MOUNTH AND WE CAN DELVERY THE GARMENTS IN 90 DAYS FROM THE DATE OF CONFIRMATION OF THE ORDERS.
I THANK YOU IN ADVANCE FOR YOUR KIND REPLAY AND INTEREST IN OUR OFFER AND WE REMAIN,WITH COMPLIMENTS,
YOURS FAITHFULLY,
PIERO CASADONTE
GOLDEN CHANCE MANUFACTURING CO.LTD.
98/247-248,98/401-402,SOI PRACHAUTIT 33 YAK 7
PRACHATIT RD.,BANGMOD,TUNGKRU,
BANGKOK 10140
TEl 66-(0)86-5665003
66-(0)2-8733213-4
FAX:66-(0)2-8733656
E-MAIL: casadontepiero@hotmail.com
piero.army@gmail.com
SKYPE: casadonte2

Liz

5/6/11

The quality and design of Eddie Bauer has become increasingly cheap over the past 5 or so years. I have shopped there for many years because I loved their traditional, well made clothing and truthfully, the things I purchased 20 years ago still look like new today. But those days of EB quality are gone. They are just like any cheap over priced retailer that focuses on selling trendy, cheaply made, tacky clothing. I currently have a rewards coupon and can't even find anything to spend it on! That's pretty bad!
Aside from their cheap products, their customer service is the worst and their business ethics are as bad or worse. EB, in it's need for cash flow ( to inflate it's corp stock) will advertise products as being available on such and such date and then the products never arrive and are cancelled without as much as a call or email notification. They will also tell you that an order has been accidentally cancelled and that you need to place a new order and double charge your card. This happened to me, several times but even worse on 400 dollar purchase which overdrew my checking account. 800 dollars for a comforter and not as much as an apology! Oh and they simply could not credit me immediately. It would take time. I was livid. Like other posters have mentioned, they don't want to refund until you return the defective, wrong, or additional item. Well, I don't put up with that nonsense and I threatened to call the police and my bank and THEIR bank to report them. SO, they did issue my refund that day but were still rude and paranoid about making sure that I returned the other comforter. I would have had to make an additional trip in my car to a postal depot to return the box and do you think they care? Of course not. They won't even issue a credit for the time and fuel that is invested in me fixing their screw ups. So, I demanded that they send FedEx out to pick up the package. I wasn't about to waste my time and fuel on fixing their problem. EB is a company that not only rips off their customers and their country, they also inflate their prices to cover the cost of their expensive wasteful business practices. You can buy better quality products at discount stores. Seriously!
Their lack of accountability by shifting the responsibility and costs onto their customers for their cheap quality products, poor manufacturing and disorganized customer service is indicative of corporate sociopathy that seems rampant in America today.

Judith Kittinger	3/1/11
Please remove my comments from your "reader board". They were not intended to be a matter of public attention. Neither does it appear that at least some of the difficulties I experienced regarding ONE item was solely Eddie Bauer's responsibility.

EB Retail Employee

2/23/11

If you ever get offered a job at Eddie Bauer, don't take it. They treat their employees like crap...just like Randy said, they have their employees "on call" for nearly an entire day, instead of just scheduling them to come in to work. So we have to plan on being at work, but won't know until 2hours before if we are actually going to have to work and get the money, or have no work and not get paid. This makes it difficult to plan, not only financially, but time-wise also. I can't plan anything because I MIGHT have to work, and then when I miss out on what I was trying to plan, and don't even have to work...well, it's just a silly waste of time. Additionally, they expect you to wear Eddie Bauer clothes, which is fine and all. But if I am going to buy your clothes, then I am an Eddie Bauer customer...not JUST an employee. And do they treat their employees as if they were customers, even though we ARE? Of course not! Don't work for EB...it's a waste of time.

2/15/11

Even with a receipt you cannot get cash only a store credit so.... So I ordered online with a credit but had to give my credit card number for the difference of like 40 bucks. I received my order and I received the wrong item, a swim skirt instead of a rash guard. I called them and get transferred over and over meaning telling my story and the order # over and over again to several people. So they give me instructions on how to return the swim skirt and tell me they will send the correct item the rash guard. The next day I see I was charged another 60 from my account for the rash guard I already paid for but was never sent. The customer service rep never said I would be charged again, nor did I give my credit card number on the call.

I contacted them to tell them not only did the mess up then wrongfully charge me again. They charged me for the item I had paid for already and did not send (60 dollars for the rash guard and not 40 dollars for the item they accidentally sent)I sent the stupid swim skirt back days ago. Now I have to wait 14 days from the time shipping decides to open my return to be credited. NEVER AGAIN!

Mags

2/3/11

I purchased a bedroom set on 11/09/10. It is beautiful and great quality. On 11/29, the Monday after Thanksgiving, I saw on the internet where everything was 30% off for orders placed that day. My order was about $600. I called customer service and although the woman was nice, she did not have the authority to give the discount on orders placed before 11/22. I sent an email on 12/3 describing the situation and asking if perhaps some adjustment could be made on my price since I ordered it so close to the cyber sale and it was on back order for 2 weeks. I never received a reply so on 2/3/11 I called the corporate office and immediately spoke with someone in the president's office. She listened and apologized for my lack of reply and issued me 30% credit on my order. I don't think service gets better than that. I will indeed shop with EB in the future. The bedroom set is beautiful and the service could not be beat. By the way, I did return 2 of the pillows I received and that was very easy because a prepaid shipping label came with the order and I just left it for my postman and received full credit within 10 days. I called customer service and explained the pilllows were not represented well in the photo and they waived the $6 return fee.

Camille Youngblood

2/4/11

I ordered a pair of boots in Nov. 2010. They arrived 3 weeks later, coming from Australia(!?!). Too small, sent back for an exchange. Instead of boots, I received a check...or what looked like a check..actually, was a merchandise credit. No letter, no explanation. Original order was $296.00. Credit was $278.25 When I called, the operator made a great show of "investigating" and told me I'd have to settle for the credit on my card since they were not offering this boot again until next autumn... huh? So, let me get this straight. I order a product. Because it is not the correct size, I return the product for an exchange and pay for shipping it back, along with insurance costs..$15.00. Then I'm told I'm going to have to pay for their shipping and handling - what shipping and handling? The original? I have to pay for that because they don't have the product in stock? Is that my fault? Where I come from, that's the cost of doing business. But, I guess E. Bauer doesn't think so. I recorded the conversation..so stupid..I just paid almost $20.00.....for NOTHING!!!!! Eddie Bauer - you need to go back to business school. AND, You have not heard the last of me. IDIOTS!!!

Just Me	1/31/11
Skip Eddie Bauer, find something better...

macawgirl

12/28/10

i hate this company. not only are their clothes hit or miss with sizing. customer service is awful. I get a merchandise credit, not on a gift card, but one assigned to my name so i use it and have a balance left that i cant use, have to wait for a reissue, so a week later i get my reissue, and it wont work. the agent at eddie bauer said oh its showing you have money on it and its a valid number(THEN WHY WONT IT WORK?!) so now i have to wait for a research specialist to get back to me.) i have never in my life dealt with such a mess before with a company!)

Barb

12/16/10

Have a problem a furniture item and EB is playing stupid by telling me to return it to the manufacturer. The manufacturer of course does not accept returns for items sold and licensed through other retailers. I purchased it from EB, i have the receipt, yet they don't care to enforce their own "guarantee".

Be be fooled, their guarantee is subjective. They will comply with it at their own discretion.

	12/2/10
I called customer service and was on hold for 30 min waiting for a supervisor. service is extremely poor.

Nancy

12/5/10

If you apply for a position with Eddie Bauer, be prepared. Are they really hiring is question #1, I believe they are collecting resumes. Don't expect a response via automated or otherwise. I will never understand HR. What do they really do? While you sit and type your resume, tweeking it up, spending valuable time making sure it is your best, they don't even acknowledge you. Who is in charge of their HR department, they need to be aware that folks are seriously out of work, and to not respond to applicants is rude. If you are receiving too many applications, at least send an automated response that it was received...We take the time to send it to you, at least take the time to respond...That is what HR should be doing. So they are paying HR people to ignore their job duties...hiring people..What a waste of company money..And to end this rant, Yes I am fully qualified for the position they posted, and I applied for. go figure...

Joanie	12/12/10
It got a one star because there was not an option for no stars. Worst cusomer service I have ever encountered. SLOW,SLOW, SLOW response time (if you're lucky enough to even get a response). Horrible. Good Bye Eddie Bauer!

Chris

11/22/10

Years ago, Eddie Bauer merchandise and service were exceptional....that was then, this is now. Customer service is at an all time low....long hold times, errant bungle in ordering/shipping, fradulently charging for S&H when you order online from store (S&H supposed to be waived), poor quality fabrics (made in China/southeast Asia where they can pillage their people, outsource jobs from the USA and then ram it to us good). Gotta love corporate America....I too am DONE w/ Eddie Bauer.

Callie K.

11/19/10

I ordered a down coat as a gift in several weeks in advance of the needed delivery. With no notice or contact, they canceled the order. The customer service was an exercise in futility and frustration, as NO ONE seemed capable of doing more than either disconnecting me several times or saying "I'm sorry" in a voice with less emotion than an automated 411. No one could give a reason why this happened without transferring me to another department, (where I would again be disconnected) or told they had no information about why this had happened and no remedy. In all a total waste of time. As I ordered online and they had phone numbers, email addresses, there is no reason other than they simply don't care if their customers receive their merchandise or not.
I ordered a similar coat at Patagonia just now, which is probably higher quality anyway, and they could not have been more helpful.
Eddie Bauer has lost another customer forever. They seem to be trying to go out of business. I will do my part to help them.

Pete Stockli, Switzerland

11/4/10

I have never come across lousier Customer Support than at Eddie Bauer's. I ordered several items, worth a total of about 500$. After receiving the order confirmation, along with the order number, I wrote them an e-mail, asking if it would be possible to add one more item to the order, hoping to save the additional shipping cost. Days later, and after several more e-mails on my part, I finally received a reply, stating that they were sorry for the inconvenience, but that the order had already been processed. They provided a phone number (for international customers), in case I should have other questions. The phone number turned out to be either bogus, or otherwise useless, as it was constantly busy. Their tracking system never yielded any result either with the order number they had provided me. To make a long story short, I was never able to find out what the status was. My conclusion to this experience is: Eddie Bauer sucks big time! I shall never again buy from them. By the way, I have yet to receive the items I orderered!

Randy Stevens

10/23/10

After accepting an offer of employment at an Eddie Bauer store, I was made aware that Corporate was directing the managers to hire 40 seasonal Associates. I was one of the 40, not understanding I was just another body. I did not expect full time, but as a former staff director, I know it does not take 40 people to operate a small store. Each person must "earn" their payroll hours in sales receipts. Most Associates are desparately needing these jobs and are being given 4 hours per week! Training is non-existent. No one can effectively train while on the clock four hours a week. I am being subjected to being humiliated in front of customers by Sales Leads who are clueless in dealing with customers. Hiring practices are attrocious. I work four hours and then am expected to be "on call", which monopolizes the entire day - to which I receive no compensation. Here's the solution corporate HQ: Hire 20 full time Associates, train them correctly, treat them right, and your business will flourish. Would Eddie agree with such treatment of employees? I don't think so.

Judith Kittinger

10/22/10

Delivery: My entire address was not included. Luckily, I was expecting the Fed Ex man so went out to stand on the porch to wait for him. He tells me that about 3% of his packages contain inadequate addresses, which means they end up returned to the vendor. Spendy, guys! No one enjoys paying the markup on that type of an error. Of course, as my memory serves me, when it used to happen in the micro industry the package was just conveniently--and permanently--lost. Slippage is expensive. At a given point, it grew to such proportions the dealerships were severely affected. Wouldn't want to see it happen to Eddie Bauer. Perhaps you would want to check the situation out with your staff.

Judith Kittinger

10/22/10

And, while I'm at it, I'll add a little insult to injury. What I ordered was for someone else. The package was just opened. The denier on the sweater was not the same as was the previous (last season's) product. All in all, not terribly classy. Had I not received the 30% discount I did the day I bought it on line, I would be really displeased. (Delivery price would have been about $65 in lieu of about $45.) The bottom line is that price wasn't really the issue. Quality was. So I'm disappointed enough to say that I'm glad I didn't order more of them, which was my original inclination in consideration to the price.

Feel bad enough to do something about it next time around, but not bad enough to make an issue of it. Amongst others, VS is experiencing the same situation, as is Hanes, as--I am sure--are others TNTM. Example: VS bras used to cost about $36 to $42. They are now at $48 to $56 low end with about a 30% reduction in quality (materials, not construction).

Someone probably needs to take an interest to upgrade the quality. American women just love to "wipe the floor" with vendors who subject themselves to the opportunity. And I will also make the observation that I don't think anyone is willing to pay for the disenchantment regardless the presumptions of its perpetrators.