Disney World Corporate Office & Headquarters

In the beginning Walt had a dream that their would be a place that families could go together and have fun. A magical place, a place that an average family could afford to go. But, the average working man's or woman's family in the surrounding counties cannot afford to take their families to this magical playground,( they could even afford the parking cost). Mr. Walt's dream for a family place has turned into a families nightmare.

Having been to WDW over 20 times, I'd expect so much more than what we get today. Trips used to be reasonable in price, more magic, stellar employees, clean parks, great discount promotions, etc.. the list goes on. Now to even stay in a WDW hotel, it costs the average family over $6,000!!!! Over $400 a night to stay in a deluxe resort is absurd! You rob us of our hard earned money and then take away the magic little by little. less extra magic hours, restaurants going signature when they aren't even worth 1 CREDIT!!!!!!! They email first time potential visitors a fake promotion as if they will save loads of money to book a vacation.. when in reality, the rates are over RACK RATES! What a disgrace! This used to be a wonderful and affordable vacation and now I have to get a 2nd job just to pay off a trip! NEVER AGAIN!

We recently stayed as a big group at one of the resorts and everyone came back with bedbug bites!! We have all treated ourselves and our homes so my vacation costs me more money after we got home. I have informed the resort that they have a problem. I was assured someone would get back to me with an update, which of course hasn't happened. I have asked for the bills I incurred due to this be paid and I of course have heard from noone!!!

My resent trip to the Majic Kindom was awful. Wait times for rides were 60-75 minuets, and the fast pass what a joke that is, those had a three our waiting period. We went durring the slow season, would hate to see it when it's busy. It was a zoo, way too crowded. God forbid you get caught in the parade traffic, it's down right dangerous. The rest of our trip was avoiding anything disney and we ended up going to sea world and universal, what a differance. Better choices of rides and food, and didn't have to worry about the safty of my daughter getting totally squished.

I can't believe that I was told to take my son out of the 3v3 soccer competition being held at WDW if I wanted to buy a WDW dining package. This was the advice I got from "J" and "N" at the Groups department in Disney. Apparently the travel agency that I had to book the trip through didn't include a dining plan. The only way around this was to pull him out of the competition and book a vacation like every other person does.Kinda defeats the purpose doesn't it? That was the reason we decided to bring out kids to Disney again! They also refused to give me the name of anyone in customer relations that I could contact. I can't believe that such a large company wanted to make a customer so upset and so "anti-WDW" by not allowing me to purchase a dining package. How is that so tough? I just wanted to spend a whole lot of money! I have lost all respect for Disney and not sure if we will ever go back due to their lack of customer service over such a small issue as it relates to a multi billion dollar corporation.

We stayed in the Campsites at Fort Wilderness Resort. I booked our lot and paid in full on Sept. 1st. My husband is an extremely light sleeper and in a previous stay, in your 2000 loop, his sleep was often interrupted due to being able to hear traffic on the road near our campsite. I specifically requested a lot in the 1500 loop because of this reason. On October 28th I checked in online hoping that maybe that would help insure a spot in the 1500 loop. I then called the resort itself and talked to very nice lady at the front desk and she even put a special note on our reservation, insisting that we received a lot in the 1500 loop due to a bad experience on our previous stay. I was extremely disappointed upon arrival at Fort Wilderness to find that again we were placed in the 2000 loop. And to make matters even worse, our lot was near the lot that we had in our previous vacation. My husband, again, had a difficult time sleeping during our stay. This saddens me being that the trip was a gift to him for his birthday, which was on November 6th. I would never have expected this negligence from Disney. I would have understood had I not made my request so far in advance and followed up on it as well. I have absolutely no intention to ever visit your park again, and I will tell everyone that may be thinking about going to Disney on a vacation to think twice.

We had the best time at the Wilderness Lodge this week end. Where can I find the Disney Mickey Waffle Maker to make waffles like we had at the wilderness lodge restaurant????? Kids loved them

We were passengers of the Disney Dream cruise that departed on October 25th. I am still wondering why they decided to still go on with the trip when other cruise lines were cancelling theirs, especially when there are more children involved. I traveled with a family of four and two other families and the kids were all miserable. The pools and slides were closed and there were no stops because of the storm. Many people were sick and upset and all they could offer was 25% off the next trip?? Are you kidding me?? We spent so much money for this dream vacation that had me wishing that I just stayed home. Disney should of really thought about the safety of their passengers and rescheduled.. Disney this was a horrible experience and the customer service could care less about what we went through!!

My family and I decided to visit Walt Disney World on July 4th. It was my first visit to WWD with my grandchildren. I understand that it was a holiday. Please do not tell me that a corporation as big as WWD does not know crowd control? It was the worst trip to WWD in my life! You could not take a step without bumping into people. The park grounds were littered. No characters what-so-ever on the grounds (I understand for their safety). Horrible, Horrible, Horrible. You could not move. It rained for two hours and ALL of the rides were shut down. The rides had 2 to 3 hour waits - with fast pass. They shut off parts of the park because there were too many people. My grandkids had a HORRIBLE TIME - all they did was cry. I was deeply disappointedl. We have a HUGE family. Ten people total. That is ten people you will not see next year. That is ten people that will take thousands of dollars in vacation money and stay at Universal Studios. I am terribly disappointed to see WWD as it is today. What a shame. DO NOT GO TO WWD if you want to enjoy a family vacation. Oh did I tell you we left WWD on July 4th after four hours of torture and went back to our hotel to swim in the pool. You should be ashamed of yourselves.

Total discust at the fight for registration for the passhold fantisyland reg. 11 hours of busy phones, site not working, run around and excuses. In my entire life sence this park opened and all the years of going to this park, I am just outraged by the lack of compastion by the Disney Comp. No excuses anymore, we dont want to go the the preview, and this will be the last year we buy passes, guess its time to find something else to do then blow our money on a company that cares less about their pass holders than any other place we have ever been.

My Disney trip 8/21/12 Arrived at airport in A baggage claim - no signage for Disney - spoke with a Nigerian employee of the airport who explained the way in broken English to the B side of the airport Found the entrance to the express shuttle walked past the podium and my wife indicated I might need to check in, a very sarcastic gentleman on the far right podium as I approached said "that's why you are supposed to stop here first". I found my book with the shuttle passes and he allowed us to pass Hotel checkin was a little crowded but checkin went fairly smooth Hotel room was locate in building 4 it felt like a very long walk from the front desk, the quality of the room was somewhere between a motel 6 and a travelodge.  Very antiquated and stunk of bleach and mold Very long walk back to lobby, Nigerian concierge in her best broken English explained the meal plan and where the buses were to the Hollywood studio park, she forgot to mention the bus stop was at the extreme far side of the exit and was difficult to find Waited through 2 sets of animal kingdom and magic kingdom until our bus finally arrived Raining very hard outside bus was leaking through the lights see picture Arrived at park and was greeted by an exiting guest who gave us his fast passes to the Rowe of terror - very nice!!! - the ride was awesome as well Back to find something to eat, we had hoped to eat at Hollywood and vine buffet but at 2:45 was turned away rudely at the door by two smart ass teenagers, heaven forbid they should mention the 40's diner a few feet away was open After some research we found it and a scenic walk, was greeted by an old lady by the front count who asked if I had a reservation, if I liked their food, and that the wait was 35 minutes We went to the bar and ordered in about 5 minutes,  the food was extraordinary, but the "backstage conversation" between Enzo and David delayed service and was Unwelcomed.  Enzo redeemed himself later with polite conversation as did David by offering to refill my drink.  but i have to say the fried chicken may have been the best ive had in my life. Water leaking from vent over my head is it rain or condensation from AC - chair directly in front of beer tap. Standing in a gift shop standing at the counter looking stupid for 5 minutes waiting on someone to man the cash register.  Concerning that several shop attendants walked by without so much as saying hello. Beauty and the beast was pretty good my daughter really enjoyed it Sunset club couture another gift shop and another leaking roof! 3d muppet show was amazing in everyway!!! Shrunk kids set was equally impressive another long wait for the bus to Epcot and no surprise it was extremely crowded.  Study CEMEX gps with load capacity software for efficiency of operations. Off to the Biergarten for dinner.  1920hrs reservation, arrived in line at 1845hrs, at 1923hrs was handed a pager to let me know when my table would be ready!!!!  Really?!?!?  What's the point of a reservation.  And so another wait begins.  1945hrs my 8 year old is crying her eyes out over the misery of the day and a long wait for dinner.  "why can't we just go home now, Daddy?". There are not supposed to be tears at Disney!  2008hrs finally seated.  Waiter Johan was incredible, entertainment was awesome, food was mediocre at best and far from authentic, but I will say the cauliflower soup was to die for! Back to the curb to ride the bus back to the hotel, the longest line yet!!!!!  But something brilliant happened, a second bus arrived?!?!?!  We were boarded and off to the hotel fairly quickly. Plan for a dip in the pool but only 2 towels in the room.  Called room service and was greeted by a nice stack of towels within 5 minutes of calling - very impressive. Pool was great and off to bed. Sent from my iPhone

What a disappointment! after spending all that money to get into the park, you mean to say the charters can't walk around and see the children? You have to wait on these ridiculous lines, then if you are lucky enough and get to the front, you think your next and Mickey takes a break!!! What there is only one Mickey? Not like years ago when they walked through the park thrilling children, on them seeing their favorite charter. What did Disney go Union? Your CEO should be ashamed. Good thing we celerated my grandsons 3rd birthday at Chef Mickey's on 8/1/2012, otherwise he would never have seen them. Well you took my saved vacation money, the hopes of a child who was so upset when we left, and frankly after coming to Florida's Disney 7 times, I'm done. We had a better time at Universal, at least there, they took pictures with SpongeBob and Scobby WHO WERE WALKING AROUND. If Mr. Disney were alive I'll bet this wouldn't happen. He BELIEVED in Children and knew how to make them happy. You people are only after the money, and forgot the children. What a disgrace. thank you for nothing, Deborah Martin, Brooklyn, New York

Please be advised that RADAR ON LINE just ruined my excitement to see your new movie The Odd Life of of Timothy Green by reveling the end on an article with NO WARNING of SPOILER ALERT!!!!!!!! WHOOF>>>>>> They need to be told to take down article or to caption warning......

I write this letter with such disappointment (I can hardly believe I am doing this) but I wanted someone within the Disney Corporation to be aware of my recent experience at the Disney World Park. I have been to Disney World seven times; the first trip was back in 1986, when I traveled by train with my then six year old daughter, to Disney World. It was so worth it - to save and plan for the trip. She still remembers that special time, this I also wanted for my grandsons. Our family has just returned home from Disney in Florida were we vacationed the week July 29th through August 5th, 2012, and doubt I would go back to Disney again. It was my grandson Luca’s 3rd birthday, and because he has loved Mickey since he was old enough to watch Mickey’s Club House, I thought it would be a wonderful idea to celebrate his birthday with our family at Disney World. For at least two weeks prior to our trip my grandson would wake every day asking if it was his birthday and if it was the day he was having breakfast with Mickey. Luca’s excitement was contagious, and we could not wait to get there ourselves. We had reservations at Chef Mickey’s, Luca, his baby brother Nico and the rest of our family (which consisted of four adults, myself included) for August 1, 2012. This day was so special for all of us. Luca was so surprised, that he got to have breakfast with all his favorite characters, and then I told him to wait until he got to the park and he would see them all again. Just let me say this - Thank God I made those reservations as my grandson’s only opportunity to see and meet Mickey, Goofy and the rest of the cast of characters at Chef Mickey’s. I have no idea who is in charge of your park these days; I don’t know if they have small children, or have had to save enough money to make a chil

I am a senior who lives in Florida. I just came back from Disney World. Only could stand one day at the Magic Kingdom because of the heat but I knew it was going to be hot but my grandson, who is six, had never been and I wanted to see his reaction to everything. First of all, no senior rates. 2. Price has gone up so high I feel sorry for a family who have three or four kids. The park was crowded and the food was highly expensive! Come on,over $7.00 for a hot dog with fries and they were not even first rate. Because I am a senior who has to use a scooter, I really couldn't go on all the rides and I understood that. However, a senior rate for those who have these types of problems would be nice. The last straw was that Florida Resident prices were blocked out until August 20th! That is the first day of school for Florida children. Coincidence? I doubt it. Have been going there for many, many years and neither me or my kids will be going back. Walt Disney must be rolling over in his grave. No wonder there are such things going on. I read of the profit Disney made this year and they are so proud of themselves. The people, be dammed! That is their attitude. Bah!

I am always happy with Disney's Magical experiences, though pricey. I was wondering I could contact somebody for a personal request.

Dear Disney, I have been researching and discovering that this great nation is losing a great number of things that bring joy to the people, Theme Parks. I have found that there are over 5 great parks that have been shut down due to decaying conditions, storm damage and lack of investment. I am a big time fan of the sights, sounds and feelings of a theme park and feel they hold a key to local entertainment and economy. I my self frequent my local theme park ,Wild Adventure of Valdosta, GA. The last straw that made me send this e-mail, was the loss of Six Flags over New Orleans. I believe with some investment and quick action, it could have been saved. I hate seeing the rides lie useless. So I come to you, the Theme Park experts and leaders, to help me in joining forces with the Six Flags corporation, Sea World, Universal, Wild Adventures and other theme park companies in establishing a committee or organization that helps keep theme parks up to date, safe, clean and open. I've come up with a name, American Amusement Park Preservation Committee, or if we can reach globally, the International Amusement Park Preservation Committee. I think a small group of people with knowledge, thrill seeking, and love for fun should travel and help keep parks to a certain standard and help assist parks in need whether it be financial, engineering or other issues it has. Option for paying back the committee can be established so money isn't thrown away. Anyways, I have developed this idea further, if anyone can help it would be great, thanks for your time, from a long time fan and customer, Michael Shuman My Email- michaellshuman@hotmail.com If anyone can help, is interested or wants to join, or simply agrees, please contact me. thank you

We are in Sisney World right now. It is a far cry from the Disney of the last two years. The restrooms are Filthy, cast members rude and yelling at guests to go out in the rain. Rude Brazilian tour groups yelling and clapping in the parks. That takes away from others enjoyment. The filth was everywhere. We were extremely disappointed. It takes us all year to save for this and it was horrible.

The only reason i put this as a first star is because i cant go any lower. Now i was just curious who i can talk to as an email or something as far as talking to someone it would be greatly appreciated. Thankyou Taylor.k.lauren@gmail.com

I HAVE JUST ARRIVED TO MY HOUSE,NEVER HAVE I FELT SO MUCH HAPPIER. I THOUGHT THAT I WOULD BE SADDEN TO COME HOME. AFTER ENJOYING THOSE MAGICAL PROTRAYED VACATION THEY SO CLAM TO BE.IT WAS HORRIBLE, WE STAYED AT A RESORT WITHIN WALT DISNEY.(THE ALL STAR MOVIE) AND THE EXPERIENCE WAS UNFORGETABLE ALRIGHT. WE ARRIVED A COUPLE OF HOURS EARLY, SO I HAD TO PAY AN EXTRA NIGHT. THE ROOMS WEREN'T READY IT TOOK ABOUT AN HOUR TO GET CHECKED IN. OUR LUAGGED WASN'T TAKEN TO ARE ROOMS AND WE WEREN'T ESCORTED EITHER. IN THE MID OF THE NIGHT LIKE AT 3AM THEY EXPECTED US TO KNOWN WERE ARE ROOM WAS AT.THE DINNING PACKAGE IS A WASTE OF MONEY,CAUSE THEE EMPLOYEES THEMSELVES DON'T EVEN KNOW HOW THAT WORKS. AT THE END YOU STILL HAVE TO PAY,ITS THE SAME MENU EVERYDAY.THE ROOMS WERE DIRTY, OLD SOAP BAR FROM THE PEOPLE WHO STAYED PRIOR. THE BATHROOM FLOORS WERE DIRTY AND SMELLED LIKE URINE. THE RUG HAD A OLD SWEATY SMELL.THE CUSTOMER SERVICE IS REALLY POOR NEVER THE LESS TO SAY THAT IT HAS POOR MANGAGEMENT.I PASS MORE TIME IN THE RECEPTION,IT WAS MORE STRESSFUL THEN A GET AWAY VACATION.I DON'T NEED TO BE REFUNDED ANY MONEY, THAT WIL NOT GAVE ME BACK THE TIME I LOST WITH MY FAMILY.I JUST WISH IT BEENING A BIG CORP WOULD TAKE CARE OF THE MATTER AND WORK TO MAKE IT A REALLY MAGICAL TIME FOR EVERYONE SINGLE PERSON WETHER ITS A CHILD OR A PARENT WE STILL HAVE A KID HEART WITHIN NO MATTER HOW OLD WE GET.