305 Hartmann Dr. Lebanon, TN 37088
(615)444-5533
Reviews For Cracker Barrel Corporate Office
Mary G.  | 5/9/12 |
| Would certainly like to see items in your gift shop that are made in the USA. | |
Pat Jones  | 5/14/12 |
| On Mothers Day 05/13/2012 my son and his family invited me for brunch at the Mallory Lane, Cool Springs Cracker Barrel.Since I love Cracker Barrel and have been a loyal customer since the first one opened on Hwy.109 in the 1960's. I must say after this experience with mgr. Eric I will probably never visit another Cracker Barrel. I have never met anyone so rude and professional in my life. I think Cracker Barrel should be more diligent in their manager selection. | |
| F. Kemp | 5/15/12 |
| The Cross Lanes Cracker Barrel's new manager is the worst that has ever been there. Several people from our Church 7-15 of us usually go out to brunch after the morning service, we are at the restaurant around 10:45 a.m. 7 of us went to Cracker Barrel for lunch after church on Sunday May 6,2012. Normally several go and get a table and wait for the others - we only have to wait for 5-10 minutes after we are seated before the rest of our party arrives. HOWEVER this time we were told that they no longer seat the party until everyone has arrived at the restaurant and to let them know when everyone was there and our table would be ready shortly. The hostess told us that they started this policy today (May 6, 2012) on all parties over 4 people. So when our party arrived (10 minutes later) we told the hostess everyone in our party had arrived. We waited an additional hour (1 hour) before we were seated and watched four other parties of 8 be seated before we were. These people just walked in and were seated immediately. We told the hostess and she kept assuring us we would be seated next.. after 54 minutes we were... When we spoke to the manager said that it was the policy all the time and he just began enforcing what was already in place and had never been enforced at that location before and that we would have to deal with it. It isn't fair to the other people who are waiting for them to hold large tables for people who may or may not show up. Why did we have to wait while other parties larger than ours were seated before we were? We will never know, because the manager had other important things to deal with and couldnt spend any time at our table to discuss it. what should have been a 1 hour lunch turned into a 3 hour lunch. Our group will never eat there again. | |
| Kate Rudolph | 4/17/12 |
| Your new manager in Traverse City Michigan is harsh and unkind!! She fired a new employee, a young woman today for a ridiculous complaint and accused her of not being committed to her job, with no discussion, no courtesy, and not based on truth or an important criticism by a long shot! A wrinkled uniform!! Come On!! She was called at 4AM to come in in 2 hours!! Who did you send up here to mange your restaurant? She is not our kind and we will be telling everyone we know NOT to ever eat at the TC location, because of this totally unfair judgement call on her part. That is no way to start off in a place like TC! Word gets around fast and we will make sure that everyone knows to Boycott you because of it!! We used to love Cracker Barrel, NO MORE!! | |
| Ashley | 4/13/12 |
| Nashville Tn by opryland has a very confused manager. There was a now hiring sign up so i went in and applyed. She had told me they were hiring and interview me on the spot i filled out all the paperwork they needed and was told she would let me know when i could start. Well that was the last time i heard from her i called several times doing a follow up, 1 month later she returned my call and said they had already hired someone before i had applyed and was sorry for my inconviece. | |
| Charlene | 4/7/12 |
| My family went to the restaurant in Corpus Christi, Texas for lunch on the easter Saturday. The hostess (who is currently pregnant) was not doing the job right in many ways. (1) She took my name for table of 5 and told me there will be 20 min. wait. I did wait for more than 20 min. At the time, she also took many later customer's names for table of 5 , 3, and 4's after me. But, she gave the table of 5 to someone who came after me while I was waiting right next to her table. I asked her if there's any table ready for 5? She said "NO" while I saw someone who came after me took the seats for table of 5. (2) She called other waitresses "Rachel" and "xxxsha" to come to the front table and talked to them about she did not give me the table of 5 while I was watching her but she suddently stop b/c she realize that I was watching her. (3) She knew that I was watching her talking to other waitresses and she did not apologize for the priority of taking the seats. She can not expect customers to treat her nice b/c she is pregnant. (4) Before I left for different place to go, I told her I will make a online complaint and she said "FINE". If this is the people you can hire, you will never make $$$ from my family neither my friends. You have to improve the quality of your employee. She was very rude to customers. VERY VERY RUDE. | |
Patricia O.  | 4/1/12 |
| My husband & I stopped to eat at the Cracker Barrel in Summerville S. Carolina on our trek back home from Fla to Mass. I was never so impressed with the cleanliness of this franchise, the service was phenomenal, especially our waitress, Linda, who could not do enough to make our time spent there pleasurable!! The dinner was five star (if there were a 10 star rating I would give it 10) the baked haddock was the best ever and we live in N.E. no less!!! The vegetables were cooked perfectly and sooo fresh!!! The coffee was the also fresh, Linda said a new pot was brewing and did not want us to have any "old" coffee!! What can we say, but if all Cracker Barrel franchises were run like this one, people would be raving to all their friends. Now, the opposite experience happened with our local Cracker Barrel in Tewksbury Mass lousy food, lousy service and dirty environment, what a shame!!!!!!!!! WAY TO GO SUMMERVILLE, S. CAROLINA STAFF & MANAGEMENT, HOPE MANAGEMENT GIVES YOU A CALL TO COMMEND ALL OF "Y'ALL"!!!!!!!!! | |
| x-employee | 3/31/12 |
| Wish I could give store 58 in charleston SC minus stars.....lol....I'M a not perfect but I have never worked with a group of servers that complained and were that negative in my life. It was the worst working experience in my life. The store has one good mgr.....Dewayne.....the gm is clueless and to watch him get worked over by the girls there is entertaining. I was fired and I am very happy now....to walk into that miserable place was wearing on my nerves. The ONLY thing that cracker barrel is worried about is getting you in and out as fast as possible......they don't care if the food you ordered is even what you ordered...just get it out....sad....they have a new mgr....another joke....he spends more time trying to have sex with the staff that he forgets his job. A customer was cold and I asked him to turn the air down and he said NO!.....he was showing off for some 19 year old hostess..that will be trouble for old country fresh....lol...If this store was owned by an individual ......not a large corperation It would go out of business in less than a year.....And if your black....they don't want to serve you and they watch you in the store...most times you are sitting and waiting looking around for service....seen it quite a few times...that's going to be trouble for country fresh ....just because you have a black mgr doesn't help. Well if anyone asks me if they should work here that's a No. | |
| Betty Millhone | 3/26/12 |
| To whom this concerns: On 4/16/2012, I called manager "Melissa" at the Maccorkle Ave. Charleston WV. Cracker Barrel to see if I could bring a bus group (54) there for dinner. She said that would be fine and they would be ready for us. When the bus was within 30 minutes of the restaurant I called and let them know we were on our way. All seemed ok, until we arrived at 4:45. I gave the group 1 hour and 30 minutes to be ready to leave for a show we were attending. The group got seated after about 20 minutes. Many didn't get to place their orders until 5:45 and brought their meal at 6:10. The people didn't have time to eat their food and be ready to leave by 6:25. I ask the waiters and waitress what the problem was? Said it was a kitchen problem. One of the group was over charged and didn't have time to wait on someone to correct the bill, so she paid it. Believe it or not, they ran out of some foods! I have always used this restaurant with our group, but will not go there again. I really felt sorry for the waiters and waitresses. It was something they could not help. You would have thought they would have not charged some of these people when they had to leave their food. No, that didn't happen. Five tables of the group didn't get food until too late to eat. I believe I would check into this matter before business is lost. Thanks for taking time to read this. P.S Also we were 15 minutes late for the show due to this problem. | |
| jerrie bodden | 3/24/12 |
| I was also an employee of cracker barrel in Ocala ,FL . I worked there for 3 yrs ,worked my way up from a grill cook to a shift leader and because of my own stupidity left in 08 i have regretted that decision every day of my life and i have since then worked in a lot of restaurants that were very nasty and the way the management team treated me was like nothing i had ever experienced in my lifelike i was not even there .1 place i worked the G.M asked me why i was wearing GLOVES ,yeah i know gross i could not believe what i was hearing let's just say that place was nasty. so when you think you have it bad think again if you think it's better out there i can tell you from experience it is not .That came from Doug Campbell (G.M ) and he was right. | |
| TT | 3/22/12 |
| Stevensville Maryland Restaurant was the worst breakfast I have ever had. I ordered 3 pancakes that were cooked in burnt shortening or a dirty griddle they tasted horrible. Besides the bad taste, the pancakes were like eating a kitchen sponge. They were rubbery very difficult to cut not light and fluffy like you would expect. To much gluten flour in the pancake mix (bad mix). Then the condiments they served with it; margarine, not real butter and for syrup you get watered down corn syrup/sugar water not 100% maple syrup. It does mention it has 60% maple syrup mixed in it but I will be hanged if I could taste any maple at all. For the prices you charge I expect real butter and 100% maple syrup. I belched this breakfast's dirty griddle of burnt shortening taste all day long. They actually charge $6.00 for 3 pancakes"crap" and when said and done (tax & tip) it was an $8.00 breakfast and no this doesn't include a beverage. I have many friends complaining of this resturants poor bland food ,use of fatty meats, small portions and poorly prepared not to mention high prices. I thought I would test them myself with pancakes. How could they fowl pancakes up...? I found out how...all my friends were right. Now I tell everyone. Do yourself a favor and eat somewhere else. | |
| elizabeth oleary | 3/21/12 |
| I use to work at cracker barrel. They told me that I had 2 no show no calls. When I asked off on saturday because I was going out of town they sent me home sunday. They told me that I had one because I called and I was at a school taks thing and michelle told me that it would be a no show no call when I already called up there and I asked about my 2nd one and how I got it and she wouldn't tell me and its stupid to sit there and say that when I didn't do anything bad when I always come to work and when I call in I would have somebody to cover my shift I never had to get them to help me and now they are starting to tell other places I'm trying to work at that I'm un reliable how is that! I'm just saying I liked working there before alfredo and michelle started because they made everything seam like a problem and that I was doing everything wrong! | |
| Employee | 3/17/12 |
| I would like to state first that though I haven't been with Cracker Barrel for very long (going on 1 yr now) I have seen both the good and bad sides of our store. Yeah like any business weve had bumps in the road but like responsible adults we adapt and overcome. Our managers seem to be capable... some more so than others, but with time the ones who lack in one area or another can improve. We all try our hardest to be the best in America, and I believe we all strive to please people. We just need to improve our communication between our managers, employees and with our guests. I've been in the food industry for nearly a decade, but the simplest of issues seems to be our biggest downfall here at #664 Guntersville Al. There aren't many occasions where we have had problems from lack of trying or just blatant irresponsibility. I see my managers bust their tail ends just to get us through the next goal hr. One after the other, they stay on the grill line, stay in the dining rooms, help in prep or in backup, I've even gone into the dish room and have seen at least three managers roll up their sleeves tuck in their ties and clean bus tubs like they were regular hourly employees lol not all 3 managers at the same time mind you these are all separate occasions. We have some of the best managers I've ever worked with. though each has negative aspects I believe in looking at the best in every individual. I say this because when Im not working at CB I am eating there as a guest. I have seen severe screw ups before, and I've seen minor issues turn into big hairy deals like I've read in so many posts today. Just don't judge by a first time experience. It takes several visits to be able to justly call one store or another a bad store. I've seen some pretty horrible servers come and go but we always have kept our best ones. I do agree about our portioning though. at times they do seem to be more like a sampling than a full portion, but that depends on the skill of your line in the kitchen. I haven't had the misfortune of eating at a bad CB. I have had poorly trained servers or the one who just didn't care that day. I have had food cooked by the new guy that had to be redone in the past and I've seen silverware at many locations that could use more attention than what was given. Individual mistakes create bad reviews and ultimately cost money for our company, its employees, and our guests. Please don't keep hard feelings from one experience. I urge you to try again at another location if need be. Just don't deprive yourselves from having a great time with family and friends with great food at a unique and comfortable home from home. We strive to please people and that's all that matters. If we do that then we are all profitable guests included. | |
Winston  | 3/10/12 |
| Several months ago, I received a Cracker Barrel gift card from a business associate. One Saturday evening (3/10/12,), my wife and I chose to visit the Cracker Barrel at Boynton Beach (Woolbright)for dinner. I was greeted very nicely upon arrival, and felt immediately comfortable and welcome. The Manager - a tall, African American man, was well dressed, courteous and very professional. Our dining experience, however, was quite dissapointing. When we ordered dinner, my wife and I specifically requested both our hamburgers well done. When the meal arrived, the meat was barely cooked (very pink when cut open). It seemed that the waiter forgot to order our meat well done, as we requested. I called a short caucasian manager standing near the kitchen, to our table. My wife asked kindly to have another burger properly done. He looked at her plate with the barely cooked meat and agreed. I tried to have mine, but could not bear the taste. My wife insisted that I should not have any more of it. When the manager returned with my wife's hamburger, I explained about mine politely, and asked to have another, properly done also. He took my plate away and my wife and I sat for approximately 30 minutes waiting. He never returned. He never even stopped by our table to acknowledge that it was being prepared or have a waiter do so. In fact, he spent the entire time completely away and out of view. That was quite deliberately rude. A couple of minutes later, I asked to speak with a manager and the tall, dark gentleman who greeted us upon arrival, came to our table. We explained the matter and he was very apologetic and concerned. I appreciated his professional manner, but realized we had lost our appetite and were both embararrased about the situation. I was quite willing to pay for what little we had, but he courteously waived our small bill ($20.), thanked us for visiting, and was anxious to follow up with the other staff manager, who never returned. This incident turned an otherwise pleasant evening at dinner, into a rude dissapointment. The incident definitely taints my impression of Cracker Barrel. I definitely did not believe your company would tolerate your staff displaying this type of boldly rude disrespect to your patrons. I can hardly imagine that this type of behaviour is commonplace here, particularly with you managerial staff. Though I may dine at Cracker Barrel in the future, I will never visit that location again. | |
| Paul Smith | 3/5/12 |
| My wife and I stopped at a cracker barrell in Gallatin, Tenn on our way home from my brothers funeral. My wife is handicapped and the hostess took us all the way to the back room and to the farthest corner of the building. I kept callng her and she ignored me totally. We had gotten thru the second room when she came looking for us and I told her my wife was handicapped and we wanted close to the front but we couldn't stop her. She didn't even acknowledge I had said anything. We ordered breakfast and our food was cold when we got it. My wife ordered more gravy instead of the grits, which she never got. We had coffee, yes you guessed it no refill did we get. We travel quite a bit and always look for the cracker barrells to eat our meals but this time made me mad that my wife was treated with no regard to her handicap. Don't these hostess's look to see if people are handicapped and seat them accordingly. I will think twice before eating at a cracker barrell again. Paul Smith 2455 Eustace Avenue Deltona, Fl 32725 bsmith2455@yahoo.com | |
| RHONDA GLANCY | 2/19/12 |
| WE LOVE TO EAT AT THE CRACKER BARREL IN MYRTLE BEACH,STORE #194. EVERY TIME WE HAVE BEEN THERE, EVERYONE HAS BEEN SO NICE AND THE SERVICE HAS ALWAYS BEEN GREAT. AND NEVER HAD A BAD MEAL, SO DO KEEP THE GOOD WORK UP, IT IS WORKING, BECAUSE EVERY TIME WE GO IT IS PACKED. SO GOOD JOB!!!!!!!!!!!!!!! | |
| Hardy Rost | 2/19/12 |
| My wife and I travel often, We have eaten at many Barrel's, We just wanted to take a minute to let the people at Corp. know how much we enjoy their restaurant located at Cookeville, Tennessee. It is a college town, most of the staff are students working their way through school, The Staff at this location is outstanding, the food is good, and the atmosphere is what we believe all other stores strive to be. Just wanted to let yawl know we appreciate all your hard work and high quality standards.. | |
| very upset | 2/15/12 |
| I am talking about the Cracker Barrel in Madisonville KY. The management there is very bad. This is what goes on the mash potatoe mixer hasn't been clean in THREE MONTHS ya.... Then the workers there they only get 10 mins breaks, if they work 4hours or 10hours shifts... I know of someone thier hours was from 4pm to 8pm, they call them in to work 10:00am to 4pm BUT they mayed them work both shifts that person work 10:00am until 8:00pm a 10hours shift and only got TWO 10mins breaks ya just 20mins for 10hours....... They need to read the LAW 8hours is two 10mins AND a 30min lunch.......... If you call headquarters you have to tell your name, number, and what store you work at..... Like your not going to get it at work after you tell on them. What do they think that your a dumb butt and oh know one going to tell.. HA HA HA This place is a joke...... | |
| morgan stewart | 2/15/12 |
| We have eaten in probably several states at Cracker Barrel, and realized it might be a good investment for our family so we are seriously thinking we might invest. What states would like our business? We like Arkansas, Texas, Missouri, Kentucky, Tennessee, Maryland,Virginia, Wisconsin, Minnesota, Montana. Where is a the best location? Keep up the good food recipes and service. | |
| Justin Warr | 2/13/12 |
| i'm former employee of cracker barrel and i haven't recieved my w2's back yet. it is now february 13, 2012 and the w2's are supposed to be mailed out no later than the 31st of january by federal law. i know it doesnt take 2 weeks for w2's to be mailed from lebanon tennessee to luverne alabama. this is unacceptable. if i dont receieve them by the 15th i will call and complain and report this to the proper authorities. i'm sure you already have my information already. | |
| anonymous | 2/13/12 |
| i would like to start off noting that i work for cb. i work at the dry ridge, ky store #493. ive been there for awhile now and seen a lot of bad things and i think its time to spill the beans. the customers dont see the other side of the business like us employees do and quite frankly im glad. if i would give a rating it would be a negative 10. i started off as a peon and built my rep up to "one of the best employees" according to the managers. i call off one day and my hours get cut for the next three weeks. i ask why my hours were cut and i get a roundabout answer and i still suffer. and they hire anyone who walks in the door and can flip a burger. then one day a certain manager i wont name confronted me about something he supposedly asked me to do and i knew nothing about and started to cuss me out in front of my co workers. BUT WAIT, THERES MORE. just recently, an employee moved up in the ranks to the Training Coordinator. the manager i recently spoke of is having an affair with the Training Coordinator. they both have families and a spouse. you can say this is BS but i promise you it is not. i think its a shame that something has to happen at CB like this. when i started, they pushed fraternization and the values of CB and i thought i had landed a great job. you can believe what you wanna believe, but all this is the honest truth and i will never patronize another CB in my life because of this. i do have to say that we have good food though. | |
| deborah carver | 2/13/12 |
| i live in charlottesville va and the cracker barrel in waynesboro is the only one we have within 50 miles. they had a new manager tonight that was very unfriendly and downright cold. i asked if we could be seated in the very back that used to be the smoking section. he said it was reserved. since when? there were no buses outside and i only saw 10 people back there. he was not impressive at all and i hope to never see him again. my friends and i go several times a week and i understand that he has only been there a few weeks. he looks like mcdonald material to me. his name was mike and i suspect he might be a dam yankee and was very out of place. | |
| dawn smith | 2/11/12 |
| the meadville cracker would be a nice place to eat if it did not have poor managers such as shiela wilson she brings it all down the way she treats the employees this i know as a fact | |
| Nancy Levant | 2/4/12 |
| My name is Nancy Levant, and I am a former employee of store # 136 in Jackson, MI. I am writing to you to request my W-2 for my 2011 taxes. I have not received the W-2, and I believe they should have been mailed by now. My address is: Nancy Levant 8050 Sharon Street Spring Arbor, MI 49283 Please get the W-2 forms to me ASAP as I have a deadline for my daughter's FAFSA application for college rapidly impending, and a copy of my 2011 taxes are necessary for her to receive her financial aid for college. Thank you, Nancy Levant (517) 962-2922 | |
| Ernest A. Hall | 2/5/12 |
| I live in Aiken south carolina and a Cracker Barrel just opened after we have been hearing it would for 10 years. I have some old type irons mule drawn plows etc that I would like to display at CB, Whiskey Road Aiken. How do I get that done? Any way I read the other stories about the negative side of CB all I can say is bs. All the other places on Whiskey Road sales unhealthy junk food in my opinion. My wife and I will patonrage that place alot. My e-mail is Hallsmowrepair@gmail.com. After eating bring your yard equipment to my shop just down the road. 40 years and I am the best dang repair shop in the southeast or sout. Now you know! | |
| Tziporah | 1/31/12 |
| crackerbarrel sucks they say its homestyle news flash its not made from scratch THE BREAD COMES ON A TRUCK (I used to work there) they are raciest too...rude to anyone who isnt a redreck hillbilly...I'm Israeli and they made me feel like an alien :( the experience was less than pleasant | |
Wanda Fick  | 1/30/12 |
| The food tastes good. I only have two problems with Cracker Barrel facilities. First, they don't offer Senior Citizen entrees or discounts, and the seating is SO uncomfortable. Surely, adding a chair pad would help! | |
| Penney Davis | 1/26/12 |
| Went to visit the Cracker Barrel in Alma, AR for breakfast, which is my fav meal there. I can say that what I normally order, the Momma's Pancake Breakfast was just as good as before, but I felt terrible for my husband. He ordered the sausage and hash brown casserole meal. Wow! For $4.00's and some change, it might had been enough to feed my three year old, but not for anyone over the age if my toddler. Thank goodness I ordered a side of hash brown casserole, but for $2.00 and some change, it was like a three tablespoons full on my dish and that was it. I wish I would had taken a picture for cooperate to see. I ended up giving my husband my side, but my question is, has CB decrease their portion sizes on their food? And didn't this dish used to come with fried apples and not just a choice of one or the other? Thank you, Penney Davis Fort Smith, AR | |
| rose Goray | 1/27/12 |
| Dear Sir: I live in Toronto Ohio. My daughters and I go weekly to Cracker Barrel in Robinson Township Pittsburg Pa. I have always been treated with upmost respect. They are always smiling, the food is Awesome,done to perfection just the way we like it. By the way each one calls us by our first name when we walk in. Love it! We spend hundreds of dollars their. I love my gift certificates I get throughout the year. If I could rate Cracker Barrel 10 stars I would. Thank you so much for good memorys. | |
| JS | 1/20/12 |
| This is for only one experience. We were traveling through Georgia second week in January and stopped for dinner at a Cracker Barrel. The worse service ever, two waitresses and they still didn't get our order right. We do alot of traveling and always had good food and service until now. Don't know if we will stop again. Just thought you should know. | |
| Thomas Jones | 12/31/11 |
| The Cracker Barrel in Valdosta, Georgia needs some attention from Corporate Headquarters. The health inspectors from the County have rated them a C rating for the last 2 months. Needless to say our family has not been there for those 2 months and will refuse to eat there until you do something to raise the score. I refuse to eat anywhere the score is below an A rating. Our favorite is Breakfast and we miss eating there. We look forward to the time when you get an A rating!!! | |
| buckeye | 1/1/12 |
| My daughter, her two toddlers and I were on a roadtrip recently, and we had driven 300 miles before we decided to stop at the midpoint (Columbia, Missouri), at the local Cracker Barrel to "top off" our appetites and proceed with our trip. We have always been pleased with the quality of food and service and knew that it would be the same here ~ NOT SO FAST!! We ordered the toddlers a big serving of macaroni and cheese to share, and noticed that there were sizeable chunks of brown particles as we were attempting to load it up on the spoons to feed them. My daughter said "gross!" and I said "It could be bacon bits to give it flavor?" The kiddies refused to eat the stuff, and FINALLY, when the waitress decided to check on us, we asked her the question of what it was in the mac'n cheese. She said, "Well, when they SCRAPE THE BOTTOM OF THE PAN, the stuff that STUCK to the bottom of the pan sometimes surfaces and gets mixed into the food!" She asked if we would rather have another side to feed them, and by that time, the kiddies no longer wished to eat! (Good thing I had some apples and bananas in the car that they were able to munch on afterward). I am truly disappointed that the waitress didn't even offer to take the charge off our bill....another big blunder! When checking out, the cashier asked if everything was OK. I replied "NOT REALLY!" She never ONCE asked me, "what seems to have been the problem?" Without a glanc e, took my charge card and ran the bill ~ COMPLETELY! I have been in the customer service business all of my adult life, and I NEVER have seen such an act of discourteous service in all my years (59). Incidentally, my "miniscule" portion of your famed "potato casserole" was served on such a small dish (about 4" diameter), that it was near impossible to eat gracefully. Why not put the food on one REGULAR plate? After all, I ordered the popular "pot casserole, fried apples & biscuit" special, and all three items were in three separate containers. WRONG! Tsk tsk tsk! Shame on Cracker Barrel. I have notated the bad experience in my memory bank and will surely NEVER return to another Cracker Barrel and will NEVER recommend it to friends. What a slap in the face! Thanks for the only bad experience in our entire trip, Cracker Barrel.... | |
| Last Chance for Cracker Barrel | 12/28/11 |
| After giving up a year ago on the Marietta GA/Delk Road Location (poor service, out of Meatloaf at 7:30 PM (!!!) I decided to give this location another chance. One of my relatives gave me $50 worth of C.B. Gift Cards for Christmas. Didn't feel like driving to the Kennesaw Ga Store, so decided to risk it & give Marrieta/Delk Road/Store ONE MORE CHANCE. 8:15 pm Wednesday evening 12/28/11 Three (3) attempts calling the Marrieta Store. Call Attempt # 1. Hostess transferred call to Kitchen & was disconnected. Call Attempt # 2 Hostess transferred call to Kitchen & phone rang, rang..no answer after for minutes. Call Attempt # 3 Hostess Transferred call to Kitchen & phone rang, rang..no answer Decided to drive the five miles to the Delk Road Store to eat there, since my efforts to place a to go order were unsuccessful. Seated pretty quickly (I was alone). I explained to the hostess that I had made three attempts to place a To-go order (see above), so I had to come down in person. I would have thought maybe she would inform one of the manager(s) on duty, but I'm assuming she didn't, because I was ignored for a full 10 minutes, while MULTIPLE employees walked past my table, closed menus in full view. Finally, a waitress approached my table & took my order. After about 7 minutes, she returned to my table to explain they were out of the Daily Special (Broccoli/Chicken Casserole). I asked to speak to the Manager. After a few minutes, an assistant Manager approached my table to offer a different dining option. I advised him that I thought it was poor service that a restaurant would run out of their Daily Special almost two hours prior to closing. I then got up, walked over to the Wood Burning Fireplace & advised the manager that I wouldnt be needing the $50 in gift cards that I was given for Christmas. I then proceeded to toss my Gift cards on the burning fire in front of the dining room. Needless to say, I wont be returning to Cracker Barrel anytime soon. | |
| Pastor Don Honig | 12/9/11 |
| 12/09/2011 Pastor Don Honig P.O. Box 65455 Virginia Beach, VA 23467 Dear Sirs: I want to take the opportunity to thank you and a moment to say why. In the past my wife and I have been very disappointed in the quality and service of the Cracker Barrel restaurants. We purposely decided to stop going to any of the Cracker Barrels based on our past performance. I even sent in a letter of complaint about the poor quality and service of a North Carolina location. You responded by sending us a golden ticket for a free meal with an apology. My wife and I held on to that ticket for over four months and purposed to give it away rather than be disappointed again. On 12/09/2011, my wife and I decided to try one more location in Chesapeake Virginia. I am so happy that we did. We finally redeemed the ticked you sent us and the food was excellent, the service was five star and the management was more than I could have ever asked for. So much so that I had to ask the manager to come to the table so I could thank him personally. He took care of us like we were royalty and completely re-established our confidence in Cracker Barrel. I’ve enclosed the location and names of the people that made our dining a complete joy to be there. Store: #629 Server: 4-Star Trey Ramsey Associate Manager: Adam Levell Thank you again for the golden ticket which gave us the opportunity to visit your establishment again Pastor Don Honig 770-855-9695 | |
| phil tharp | 12/11/11 |
| i stopped in to the bridgeport mi store #236 my waitress was tina d (616020) i live where there is no cracker barrel. i used to live near one and they were good, but now cold food breakfast sampler no coffee refills in fact one waitress took our order and one brought it to us the food came in shifts since one waitress did not know what the other one did and it was quite confusing. the cashier just smiled like an idiot and said the phoney sorry did not call for the mgr and i paid for this oh asked for a to go so i could at least feed it to my dog and after a 5 min wait just left. now more cracker barrel for us. also i belong to many military org from the dav to the third marines and i let my displeasure known to the members. thank you p tharp rudyard mi | |
| William G. Von Hoff | 12/2/11 |
| We invited a friend to Cracker Barrel to celebrate her birthday. She ordered beef stew. The bowl contained ONE piece of meat, and the rest was a soupy potato mixture. When we brought it to the waiter's attention, he brought her a small side-dish of brown gravy with some meat in it. I guess that was supposed to replace the beef stew. We would not have offered the original beef stew dish to our pet, it looked so UNTEMPTING! It was a very embarassing incident, and we felt we had to apologize to our friend. We will not only not visit a Cracker Barrel restaurant again, but we are also telling our family and friends about the poor quality of your food. Obviously you need some quality control! Wm. Von Hoff 2912 Valencia Dr. N E Albuquerque, NM 87110 (505) 883-1849 | |
| Anna Smith | 11/29/11 |
| I recently ate at Cracker Barrel in Pigeon Forge, Tennessee. It was quite late, so we ordered a late dinner. The waitress was friendly and prompt to take our order, but she definitely messed up our dinner. I ordered brown beans and cornbread. I did not get any bread of any sort, when I made the remark I did not get cornbread, the waitress walked away, never to return until the check came. I am disappointed and probably will never eat there again. | |
| Ronald G Coleman | 11/24/11 |
| I would not even give you poor ass restaurant in Palm Coast Florida one star. I sat for over 45 minutes( was told only a 30 to 35 minute wait for Thanksgiving dinner. My wife and Granchild finally got a table, and the waitress disappeared, never came back to the table to offer to get our beverage or anything else. Table's on each side of us orders were taken and food delievered and still no waitress. We waited for over 25 minutes and I finally got up and left, telling the manager or whatever he wasn't about the lousy service your restaurant chain in Palm Coast was offering. You should send someone down from corporate headquarter's and fire a manager and get some some better waitress's. I plan on putting a very derogatory piece in the Palm Coast's local paper about your restaurant and how it ruined a family Thanksgiving meal. My wife and I went to another chain restaurant and enjoyed a nice turkey,dressing and all the sides, with no waiting for a table, a nice polite waitress, who promptly took our order's and brought our food to the table in a timely manner, food hot and delicious. You have lost a loyal paying customer who will never step through your doors again. You should be ashamed to have someone running one of your restaurants in the manner I saw tonight at this Palm Coast Florida Cracker Barrel Ronald G Coleman (ronandjeannie26@att.net) | |
| Tina Marshall | 11/23/11 |
| My family and I had a WONDERFUL experience at your Sulphur, LA location. We arrived (17 of us) on Friday, Nov 18 and immediately the hostesses made us aware of the wait. We understood that we would have to wait because of our party size. Once we were seated, Jamie and staff made us feel welcome and special. It was my birthday celebration and our family doesn't get a chance to be together often, so this was a very special night. At the end of the meal the servers brought out my cake and sang Happy birthday. We had a great time. Jade took as many pictures as we asked and was so pleasant and sweet. Thanks again so much to all of the staff and management for making this a wonderful and special family gathering. | |
| Rosemary | 11/23/11 |
| Why in the world don't you open Cracker Barrel in San Diego, CA. We have a huge senior population that really enjoy a home cooked meal. I noticed Marie Callender in Carmel Mountain Ranch is closing, you could take their spot. But, clean it up first :) You are missing a huge opprotunity to have a successful place. | |
| jamie reid | 11/20/11 |
| Hi. Yesterday I ordered a chicken fried chicken. As I was eating the edge, I thought it to be a little rare. My boyfriend kept telling me it was ok.....when I got to the middle it was RAW! I agreed to a paid dinner. But after my meal I am sick. I am thinking about contacting my lawyer, but don't want to make a big deal. I have a picture of my raw chicken I'm just not sure how to attach. | |
| | 11/20/11 |
| Cracker Barrel at Greenbrier in Chesapeake, VA., has poor food quality every time we've eaten there. This last time was our last time. No more for us. The eggs were runny, undercooked and cold. Service was poor. Coffee cups sat empty, which is unusual in most Cracker Barrels. Okra was soggy and cold, not crisp. When we were paying our bill, the lady in front of us was telling the cashier, who asked how her visit was, said "terrible." So we weren't the only ones. | |
| Aaron | 11/13/11 |
| As an employee for Cracker Barrel Old Country Store, I can reiterate a previous review's claim that your service can range from outstanding to lousy, depending on any range of variables. I am a grill cook as well as a backup cook who can also fill in on prep; in other words, I can make your salads, your biscuits, and your steak just how you want it in less than the average time, every time. Guests stop in when my car is in the lot because I can prepare a perfect medium rare ribeye or sirloin. But I cannot assure the gravy or biscuits someone else makes will be on the same level as mine. Nor can I guarantee that your salad will have zero pieces of brown lettuce. As with all industries, there are people who aren't very good at their jobs; at my store they either get better, get moved to a position that fits their strength, or they leave. One bad experience may be traced to any one weak link in the service chain. On Sunday mornings when the "star players" are working together, I've seen a 5 man grill line feed hundreds of people for hours and not have a single plate come back. I've also seen a three man crew completely drop the ball on a Monday night where a manager will have to comp hundreds of dollars in meals. All it takes is the right amount of communication, efficiency, and preparation to make a bad shift a great shift. Great shifts lead to happy employees which create great food which leads to happy guests. For every bad review that gets posted here, there are ten great ones that no one has taken the time to write. For every person who leaves my store unsatisfied, there are 5 regulars who stop by at least twice a week. If you have had a bad experience at any of our stores, I personally apologize. I know there are some managers who are in the wrong restaurant if not the wrong business and any complaints should not go unaddressed. Your bad experience is a concern to everybody who works at any store or corporate because our collective goal is to be the best family restaurant in America. That is why we have phone numbers and websites for your concerns; help us make our restaurant better by bringing these conflicts and concerns to the attention of the company. We aren't like McDonalds wherein our manager answers to the owner--all our stores are owned by the company where we have a direct line that waits all day to hear what you do or don't like about what we are doing. | |
| Bill Carithers | 10/31/11 |
| As I read the other comments from other customers, I wonder how many went to your facility with a chip on their shoulder. However, for what I am taking the time to write to you about. As a retired national sales and marketing director, when I find something that a supplier of mine needs to be aware of that could help business I tell them. For several years now I have requested you add salsa to your condiment menu (even at an upcharge) and vinagret dressing to your salad dressing offering. I noticed the dressing came available about a year ago slated for another salad (which I constantly ask for and get on my steak salads) so you have added the dressing and I and maybe even millions of customers thank you. But recently in a West KY facility I asked a server if the store manager or better still does corporate management ever ask what the employees feel would add to the store. Both the manager and the server said the same thing, no one at headquarters ever ask them for any ideas and seem annoyed when someone offers an idea unsolicited. I certainly hope this is not correct, I have demoted and even fired employees who disregard suggestions that might help. Remember "the boots on the ground" know whats going on. The server told me when I asked the last time and I always ask,"We get more requests for salsa especially for breakfast. ( There are a lot of us exTexans around, and a day with no salsa on eggs is like a day with no sunshine) I asked her if she ever turns in the suggestion she said yes but no one even paid her any attention. A friendly suggestion, ask the people on the front lines for ideas and get salsa in your restaurants so I can come back from Denny's or IHOP for breakfast more often. If there is more cost than I remember when we had home made salsa at home then add a charge for salsa. | |
| robert brown | 10/27/11 |
| MY WIFE AND MYSELF ALONG WITH MY BROTER AND HIS WIFE WERE AT YOUR STORE IN MIDDLRTOWN OHIO. WHEN LEAVING NOTICE THAT OUR CAR HAD BEEN BROKEN IN TOO. I CONTACTED THE MANGER AND WAS TOLD THAT THE CAMERS DID NOT GO TO THE BACK LOT. AND HE ALSO TOLD US THAT HE HAD A EMPLYEE LAST NIGHT WHOS CAR ALSO WAS BROKEN INTO AND EVERYTHING WAS STOLEN. SAID IF THE POLICE HAD ANY QUESTION TO COME AND TALK TO HIM. MY QUESTION IS WHY HAVE THE CAMERAS AND THEM NOT WORK. IT COULD HAVE BEEN WORST BUT WE HAD A 100 MILES TO DRIVE HOME. NEVER ASKED IS THERE ANYTHING I CAN DO OR JUST WALKED AWAY. SOUNDS THAT YOUR AS LON AS WE ATE AND PAID WHO CARES. IS THIS HOW YOUR MANGERS SHOULD TRAT PEOPLE. WONT BE A RETURN CUSTOMER BECAUSE WE FEEL UNSAFE. WE BOTH ARE SENIORS AND WE WILL GO TO SOMEPLACE ELSE TO FEEL SAFE. DONT GIVE YOUR CUSTOMERS THE FEELING WHEN THEY SEE CAMERAS THAT YOUR PARKING LOTS ARE SAFE. WILL LIKE TO HERE BACK FROM SOMEONE THANK YOU ROBERT BROWN. hbrown003@woh.rr.com | |
| F Warren | 10/25/11 |
| Please make your waitress/hostess staff aware of putting on too much perfume. When it leaves a trail and you can smell it on your napkin or 10 minutes after they leave; it's too much. Especially when it doesn't smell good!! Whew!!! Makes for a bad experience. | |
| Hal & Teena Luckey | 10/21/11 |
| My husband and I eat often at our local Cracker Barrel in Jackson TN. We ate breakfast this morning and had the best server we have ever had. His name is Raphael. He was without a doubt the most personable server we have ever had anywhere. His cheerful personality combined with his excellent and efficient service were a winning combination! I know everyone that was lucky enough to have him as their server felt the same way because his cheerful attitude was contagious. We all were smiling when we left! Thank you Raphael for being one step ahead of us when we needed a refill and taking such good care of us but most of all for brightening our day! | |
| Joy Cooke= Clemmons NC Cracker Barrel | 10/23/11 |
| We were told when we checked in that it would be 30 minutes. We said ok, that we would look at the candy, which by the way was beside the stand where the list of customers were waiting. My 18 year old daughter and I waited and waited and 30 minutes went by and OUR NAME WAS NEVER CALLED. THen a few couples came in and were told 10 minutes and I told my daughter if they were called before us, I was going to complain. Sure enough 3 more couples were called and by that time it had been 40 minutes. I went up to the desk and some smart mouth blonde girl, said what is your name. I said Cooke. She said well we called you 2 times, or probably 3. I said whic one is it ?? ANd when did you call us ?? We have been standing a few feet from you for 40 minutes and you never called our names at all. I said you called Charles, for a last name but never COOKE. SHe just looked real funny and another girl took over. She had crossed our name out but never called us. They had a big rush there for a few minutes and were calling several names at one time and NEVER was ours called. Bottom line is that she did NOT call our name, but lied to us and that is what made us mad. Admitted a mistake, is the adult thing to do, but she was a rude smart mouth kid who needs to be fired. Then we had to wait another 10 minutes cause all the seats were taken by others who had just came in 10 minutes before and were seated sooner. That is rude and no manager came to talk to us, nothing was said about one, no apology by ms. smart mouth, but the girl that seated us apologized for it and she very nice. Then the waitress comes and gets our drink order and said you need to order now. I said NO, we have been waiting 40 minutes and just got the menu, so we need to look at it. She was slack also and another waitress finally brought our food to us. Then some other waitress came over and said are you waving your arm for someone. I said I AM NOT WAVING MY ARM AT ALL. I AM SITTING HERE. SHE SAID OH. AND JUST STARED ME DOWN. THen finally the table beside us said SHE WAS WAVING HER ARM.. Gosh , it seems like CLemmons CB needs to clean house and re-train some people and hire ones with manners. I doubt I will ever eat there again. I may drive to the Greensboro location which I have eaten at before and they were fine. CLemmons seems to have an attitude problem and as much as we pay, that is not going to fly with me. ALso, the servings were small and the country style steak had almost a spoon of gravy if that on the tough meat. We had 4 biscuits on the table but they would only give us two packs of jelly. I never got another napkin, after asking for one several times. I had to dig in my pocketbook and find some kleenex to use for a napkin. Is there a jelly and napkin shortage on top of having a rude hostess ??? Worst experience I have had at any Cracker Barrel and I have eaten at plenty of them. The one close to Mebane is ok, but they had issues giving refills on your tea. You ohad to beg them for a refill, but at least they were nice and not RUDE>> | |
| D. Vidican | 10/16/11 |
| Our family thoroughly enjoyed the multigrain pancakes that were offered this spring/summer. We loved that the Cracker Barrel staff accommodated our request to have the blueberry pancakes made with the multigrain batter--it became our new favorite place for breakfast just to have those fabulous pancakes. In addition, it is a healthier alternative. Unfortunately we discovered that the multigrain pancakes are no longer available and hope that Cracker Barrel will consider placing them back on their menu as a regular year round item. Cracker Barrel gets 5 stars for the multigrain pancakes when they were available and 0 stars for removing them. | |
| Lynn &. John | 10/16/11 |
| We just eat at the C.B. In Homestead Fl. At 8:00pm tonight. The restaurant was not to busy when we went in, but we did notice the 2 cooks sitting in the rocking chairs out front. Was seated right away, and the waitress came by within minutes the take out drink order. It was about 10 minutes and the food came out. Now I know that some things have to be cooked in large amounts, such as grits ,mashed potatoes, and graves. But these things need to be tended , not neglected over the corse of the day. Our food was pulled from a lukewarm pot and by time we got it , it was really cold. The gravy,potatoes, Hash brown casserole ,grits and bread was cold. We were famished , so me ate what was hot, witch were the things that had to be cooked on the grill. Now I've worked in many restaurants for a lot of years, and I know the deal. The management needs to pay more attention to the food that's going out of the kitchen, #1. They also need to teach the cooks one good policy to serve by, look at the food and ask yourself, " if this was served to you, would you eat it ? "maybe also help them understand how very lucky they are to have a job. That there are a 100 people in line behind them that need a job , and will care about the quality of the food and the service. Advice to the company, hire older people that has groceries to buy , and not a iPod !!!!!!! We were there when the store opened and we have seen it go steadily " DOWN HILL " ! 305-360-5995 we were not charged for the meal. | |
| Dorothy Dunn | 10/1/11 |
| I had went to the cracker barrel tonight to eat the one in Benbrook Texas and they were the best waiters and the food was GREAT i would always eat there.. this was at 10:30 pm oct.1 2011 . even in the gift store they were great . thats better then all the rest eating places in the USA.. I am going there again ..... GREAT WORK .... | |
| Dissappointed X customer | 8/8/11 |
| I was in the Wilmington, NC cracker barrel last night. There was some kind of argument going on between a customer and a manager. The manager did not know it, but I was close enough to hear him say FUCK and other words to the customer. The customer got angry and the manager got angry. He was yelling, We don't need your business". I guess you don't need mine either! I would be afraid to bring a problem to the manager. | |
| Stephen | 8/8/11 |
| Management at the Wilmington, NC Cracker Barrel could learn a lesson about customer appreciation! I don't know what it was about, but someone (customer) at the Wilmington, NC Cracker Barrel last night was treated very poorly. Haven't your managers been told not to argue with the customer? It doesn't matter who was right and who was wrong, the manager must keep a cool head. | |
| Shocked | 8/8/11 |
| Management needed at most Cracker Barrels!!! With so many people looking for jobs, why does Cracker Barrel choose from the bottom of the barrel. Literally! Wilmington, NC management is down right nasty!! I've read some of the reviews listed and many speak of poor management and poor service, not to mention the food is not the quality it once was. WAKE UP CORPORATE! People are spending money more frugally,and how they are treated is just as important as the CHEAP food they are paying for. In fact, I think we can put up with the food as long as courtesy is extended. "One customer well taken care of, could be more valuable than $10,000. worth of advertising. Jim Rohn | |
| ken mitchell | 8/10/11 |
| My wife and I eat at the I35 store in ft worth texas quite often. We like to eat a breakfast of multigrain pancakes and was shocked to find that they did not have any. They ran out! The cooks did not know how to scramble eggs. They were hard and slightly burned. I realize it was 3.00 pm, but would think the cooks could scramble eggs! The service is great and the staff are great. Just need to get more multigrain pancakes in house.And might need to teach the afternoon cooks how to create a breakfast meal. Will eat there again Im sure. Ken Mitchell Fort Worth Tx | |
| Diane B. | 8/13/11 |
| I just had to send a huge compliment to your waitress Shannon in the Fort Wayne, Indiana, Cracker Barrel. She was warm and friendly, gave the best possible service and even packed our left-overs with some extra corn muffins because she knew we were traveling and they would make our trip a little more bearable. I will definately look for a Cracker barrel next time we travel after this experience thanks to a wonderful waitress named Shannon. | |
| cameron bosely | 9/18/11 |
| i recently went to your restaurant in Abilene,Texas while traveling. On this weekend day, I overheard a lady manager in the back yelling at an employee in front of everybody. could she not take the employee aside and talk to her in private. I thought that this was very rude and disrespectful | |
| Reba Cook | 9/19/11 |
| I have eaten at Cracker Barrels regularly from Mississippi to Colorado and have never been disappointed until today. At 1 PM September 19, 2011 we entered the Cracker Barrel in Batesville, MS. There was no one else waiting, but we waited over ten minutes for the hostess to acknowledge us and take us to a table. Nada. A few waitresses did glance at us occasionally, but most appeared to be simply laughing and talking to each other. Since the sign said to wait for the hostess, we did not seat ourselves though there were plenty of tables available. After a ten to twelve minute wait we simply left and you can be assured neither we nor any of our friends will be back. Hopefully this particular Cracker Barrel is an aberration with an unprofessional manager and staff and is not a glimpse of the future. | |
| Linda Ashby | 8/16/11 |
| My husband and I went, as we very frequently, did to the Cracker Barrel directly across the road (Kirkman Road), in Orlando, Florida, and to our shock and dismay - it was boarded up and deserted! Although we knew most of the servers, and also knew the managers, this was a complete and devastating shock to us! I certainly hope that Cracker Barrel decides to reopen in or very near to this same area as it is very near the tourist section in Orlando, and there is not another Cracker Barrel even close to the attractions!! If the powers that be at Cracker Barrel would have chosen a more noticeable area, instead of a location BEHIND TGI Fridays, and down a side road on the other side of some big hotels, they may very well have fared better. They still would, if they were highly visible. Is this an option in the future, or do people, especially Orlando residents and regulars, need to locate another restaurant that makes them feel welcome and appreciated, as every one of the employees at the Cracker Barrel on Caravan Road did? | |
| MICHAEL ANGELO | 8/20/11 |
| YOUR store in pinkerton ohio has a mng. named JOHN who is very rude and very cruel to your employes he made fun of my son in front of everybody cause he has a studder mimiking his studder out loud.My son is a very big assest were he works is very dedicated and is a 4.0 college student does not bother anyone very calm and is very much so in the light very spiritual person.This man has no wright whatsoever to act like this.I nor will my friends and family ever ever go to one of your restaurants my sons name is THEODORE NOYES.This issue needs to be addressed for your own good cause you just lost about 70 customers here in ohio and about 70 in illinios. | |
| Actionjac G. Phillips Memphis,TN. | 8/27/11 |
| Sirs/Ladies Who came up with the idea of the small tables now being put to use. Sure as hell wasn't any planning there (People Don't Like Them) Two people can fill a table with dishes and then there is no room to set and talk while you eat it makes one feel like they are at at joint rather than folks dining Cracker Barrel style. One major thing that needs major attention and thats Mr. Mike Corder at the Sycamore store. This man moves faster than any two others on duty put together. He meets and greets faster than anyone I have ever seen. He travels all over the dining floor checking on any needs. I've seen him pick up items off the floor and never stop or slow down. He's very neat in dress and i don't think he has ever met a stranger in his life. The food handlers all seem to really like him as he will jump to their aid as needed so to better their serving programs. If something gets spilled he will grab a mop or broom to handle an emergency to to keep staff moving | |
| Ann | 9/15/11 |
| I took my family to eat at the Cracker Barrel in Greenville, TX. and we had the worst food and the worst service that we have ever had at a restaurant before. We had to wait in line for 15 minutes to be seated, and then after we ordered our meal and the food came out, it was cold. I went into the ladies restroom and it was filthy. We also could hear one of the managers screaming at the wait staff. The entire experience was awful, and we will never eat there again. | |
| mike phillips 817-454-0844 | 9/5/11 |
| cracker barrel in burleson texas THE WORST PLACE TO EAT IN TEXAS. after many tries to support our local buisness i have been forced to avoid this place.The cooks dont have a clue.the waitress served our food with the kitchen ticket stuck to her food like glue.when i placed my order with the waitress i asked for my food to be prepared to a certain degree such as over med. eggs and well done hashbrowns (not brain surgery)when our food was brought to the table the eggs were raw as well as the hashbrowns cold toast and forgot the muffin.I feel the problem starts with the cooks not listening and then the wait staff not paying attention to what they bring out.serving food that they know the cook screwed up is foolish.then to the manager Mark what a waist of pay.I can get monkeys to nod there head yes and look stupid then do or offer nothing to remedy the situation.CRACKER BARREL OWES ME 2 MEALS AND 3 HOURS OF MY PERSONEL TIME WAISTED TRYING TO GET A PROPERLY COOKED MEAL | |
| Brenda Martens | 9/7/11 |
| Today is our 20th anniversary! So we went out to breakfast at Cracker Barrel on Bruce B. Downs Blvd. in New Tampa. Just a little thing to do today and proceeded to order breakfast and while it was cooking, I went shopping. I spent $32.00 on merchandise for my granddaughter and headed back to the table. Breakfast was just being served. My husband's breakfast (Country chicken and scrambled eggs) was good; mine on the other hand was not even cooked all the way! I ordered eggs over medium well and crisp bacon with crisp fried potatoes, whole wheat toast and grits. The eggs had runny white in the middle and the bacon was not completely cooked and the potatoes were 'browned'...not crisp. I sent it back (which I hate to do and normally do not) and when the second breakfast arrived the bacon was microwaved and the eggs had 'black' stuff on the top of them! I asked the waitress, "what is that?" She didn't know, so I said, "I'm not eating that, please take it back and bring us the check. We'll pay for the toast, the grits and the 'browned' potatoes." What a disappointment....we spoke to the manager who apologized. They took off my breakfast even though we offered to pay for what I ate. BUT....here's the deal. ARE YOU IN THE BUSINESS OF COOKING FOOD? If so, HIRE SOMEONE WHO KNOWS HOW TO COOK!!!! If NOT, CLOSE YOUR DOORS! Cracker Barrel is losing business by their 'country food' because it is not what I remember! I always thought of Cracker Barrel of having good, old 'back home' type of cooking with great food. Comforting place with the rocking chairs and comfort food. NOT THE CASE ANYMORE. IN THIS ECONOMY CAN YOU AFFORD TO LOSE CUSTOMERS BECAUSE YOU DON'T HAVE A GOOD COOK? CRAZY!!!! | |
| Brenda Martens | 9/7/11 |
| Cracker Barrel....why are you serving yesterdays' biscuits???????????? I forgot to mention that in my previous statement. We were served biscuits CLEARLY from yesterday. Hard as a rock. Flour and milk and shortening....cheap to make. Why would you cut back here? IT IS BEYOND ME. I am so disappointed in Cracker Barrel anymore. My husband said WE WILL NOT GO AGAIN. | |
| lyllianna blacksmith | 9/6/11 |
| I have been eating at cracker barrel for quite some time now. And a couple of days ago,i went in around i believe 6ish, my server was very nice and came back several times to check on me and my family and let us know our food was going to take a few more minutes,so she offered to bring out biscuits while we waited ,they were packed might i add, so it was understandable. It was a very nice visit until we heard a crash,apparently a server had dropped a tray. I could see her from my table she picked up what she could and went into the back. As soon as she got in there you could hear a man screaming about her wasting food and breaking dishes, then i heard him throwing dishes, and pretty much throwing a hissy fit like a child. The tables around me were talking about the disruption of their family meal,and it was ridiculous a general manager was yelling like that.Their server said no its just our gm giving her a speech about wasting money on the food and dishes that were dropped. If that truely is a general manager who publicly humiliated that girl he needs to be fired. Everyone in the dining rooms could hear him ranting. I will never waste my money at this cracker barrel again. I asked my server who the General manager was and what the store number was. His name is Patrick and the store number is #516. I hope others don't waste their money here any more. | |
| A person | 9/9/11 |
| I have worked at cracker barrel in east windsor ct for 5 months now & it started off nice i only stayed bcuz this is the only job I have; I am getting kicked out of my only place of shelter, have expensive car payments & I need to feed 4 mouths. About two months ago i got into a car crash & totaled my vehicle so since then ive been relying on an old family friend who is 70something yrs old. Everyone knows how busy it gets every Sunday, it never fails. But for the past three weeks whoever is doing the scheduling is doing it stupid bcuz instead of scheduling it like normal & playing it safe they scheduled me to leave at 8 & the other hostess was scheduled til 730, she didn't leave til 9. Well on this one special night everyone in the town decided it would be super if they all came in at once. At about 730 it slowed down & I began my sidework but unfortunately the kitchen had a bunch of red tickets & about the same amount of yellow tickets. When I asked to leave one of the managers said to wait til the kitchen catches up. That wouldn't have happened for another 45 mins & it's not my responsibilty to have to stay & keep my ride waiting who arrived at 8 for me. I then went to another manager & reminded her I can't be staying on short notice under my circumstances & explained to her I finished all of my sidework. She told me I was good to go. I didn't get out til 845. My co worker then told me later that night that the manager who told me I had to wait to leave(Gary) was cutting my hrs. I now work 3 days a week. The managers have HORRIBLE communication skills bcuz it's happened numerous times where one would cut me early & then 10 mins later another one would tell me i could go home. They hire just about anyone bcuz I've seen the bussers take waiters tips off of the tables & one other hostesses do it once. We just hired one hostess who has no idea what to do still although she's been there for about three months now & the managers are all aware of the condition but they can't fire her bcuz they're short. We have hired & lost several people to the cb team. This business can't keep employees long enough bcuz we are not treated right. Something needs to be done. Also, the silverware is handed out dirty & I've gotten complaints by other guests saying their food isn't cooked right. Employees deserve to be treated just as good as the guests if not better. You are a business we work for & rely on to pay our bills, most ofthe servers just do it for fun while others like myself strive for the hrs to make ends meet. Start being careful on who you hire bcuz half of those people don't give a shit. Thanks for reading this now fix it please. | |
| Thomas Jones | 8/25/11 |
| I don't eat at restaurants that have a C rating by the state health inspectors We have eaten many, many meals at Cracker Barrel in Valdosta, GA. We will consider going back when you can bring the score to an A. Not before!!!! Does anyone care???????????????????? | |
| Mike Pewitt | 8/25/11 |
| Our Family visits the Cracker Barrel store on I-20 in Arlington TX on a regular basis and has for a few years. It's one of our very favorite family outings! I'm sorry to say, however, that the portion sizes have been cut so dramatically, we were completely dissatisifed with our visit. This in light of a wonderful, cheerful and attentive staff, customary soothing and interesting atmosphere, and the meals were served pormptly, hot and tasty. The most aggregiously short-served of the group was my wife's meal. She ordered a grilled fish entree, and there were literally 2 tiny filets that combined, could not have dressed 2 1/2 oz. The largest entre of the group: my 7 year olds chicken strips from the child's menu. We left hungry, and went directly home to "cook dinner", of all things - the very act that we were trying to avoid by chosing to do business yet again with a long time friend of our family. I just simply cannot imagine that we can possibly visit again, since we expect to eat dinner and be satisfied in our meal on those rare occasions when we do actually eat out. | |
| capt.dee43@yahoo.com mike stead 724-650-9405 | 7/5/11 |
| there,s no recession in cranberry twp.pa.your loosing ton,s of money here you could build 2 and both be filled i know i ran a buisness in old days also real estate inspections land closes one here is 25 miles away in robinson twp. out of way. mike stead | |
| Jacob Fike | 7/6/11 |
| My Grandmother travelled quite extensively over the years and quite often carried my cousins and I on business trips. We ate almost everyday and some days multiple times are Cracker Barrell all over the South. She and my grandfather carried the entire family on vacation once and sometimes twice a year on vacation.We always ate at least twice a day at Cracker Barrell It was one of the highlights of our vacation. We have never been disappointed with Cracker Barrell and never had a bad experience. We love Cracker Barrell | |
| Sharon Keebaugh | 8/4/11 |
| My husband and I went to Cracker Barrel in Carlisle, Pennsylvania, on July 28, 2011, to celebrate our thirty-sixth wedding anniversary. The server, Terri, was quite good with her service. I had finished about half of my salad when our entrees were served. As Terri was serving our entrees, off to my left a young man was bussing a table. As he walked past me, I think he must have tripped, and a glass of cola was spilled across my shoulder and into my lap. In no time Terri, the manager Nina Barnes, and another woman whose name I don't know were at the table helping me to get cleaned up. They even brought me a fresh salad, as some of the cola had spilled into it. Nina insisted on taking my name and address, and told me that if I could not get my clothes clean that Cracker Barrel would pay for the dry cleaning. I had mentioned (sort of under my breath) that it would be nice to have a free meal after this ordeal. It was either Terri or Nina who said that both of our meals would be given to us gratis, and not to forget to order dessert; that if we couldn't eat dessert just then, then we were to take it along home with us. During all of this we mentioned to Nina, Terri, and the other lady there that we were celebrating our thirthy-sixth wedding anniversary. The next week in the mail we received a lovely anniversary card from Nina and Cracker Barrel. Nina even remembered that it was our thirty-sixth anniversary and mentioned it in the card. But not only did she send us an anniversary card, she included a certificate for two more free meals! Wow! Talk about great customer service. We are impressed. Now this whole episode could have ended with my husband and me making a huge scene at the restaurant, but what would that have proved? We understand that accidents happen. After all, it isn't like the young man deliberately threw cola on me! And he did apologize. We Told Terri to tell him that we were not upset with him. So, all of this just to say that Cracker Barrel in Carlisle gets two thumbs up from my husband and me for the great customer service. We will definately be going back again. This was customer service at its finest! The crew there that night should get an extra special something in their paycheck! | |
| Got milk? | 8/5/11 |
| I would give CB a 5 star rating accept I the milk is a rip off. We love going as a family and the staff are most always pleasant and helpful. However, no matter how clean the facility, how caring the servers, or how nostalgic the experience, I cannot justify paying $8.00 in milk for a 6 and 2 year old. The milks are little milk carton school sized milks and kids go through them rather quickly and are left still thirsty. The cost is $1.89 per container. I think there needs to be a better, more cost friendly way to quench my children's thirst in a healthy way without the lofty expense. | |
| M Fuller | 8/5/11 |
| I am amazed with all of the discrimination that this company is know for - why anyone would visit them. We all need to join together and stop eating at Cracker Barrel Think about what they serve.... Grease and other things that are very bad for your body. Eat smart - Don't eat at Cracker Barrel | |
| Zelema harris | 7/24/11 |
| I have had the worst experience at Cracker Barrell in Batesville, Mississipi. My God, the restaurant is losing money, big time. Customers are complaining and leaving. Meals that are being prepared will not have customers to pay for them, because they have left. The manager is clueless. He receives complaints like he is being told that it is a pleasant day. My family eats at Cracker Barrell a lot, but this experience will leave me questioning the corporate leadership as to why that would have a manager in place who cannot perform. | |
| CJ SALVO | 7/25/11 |
| I dined at a location in SC near my home and greatly looked forward to it. The food was mediocre at best with the potato casserole fit for the hogs. Value for my dollar: -5. Will I return? No. | |
| L V | 7/25/11 |
| Sunday July 24th 2011 was the first time I have had the chance to dine at Cracker Barrel in Mesa Arizona. Things started out well and my wife and I were seated promptly in a quiet location that suited us. We were approached by a waitress by the name of Marva T. Emp# 1297049. She was trying to be what I thought overly friendly but as it turned out she was very inept and may have been under the influence. She would not make eye contact with me as she handed the menu’s to us.(which is fine with me) but what was odd was that she wanted to stay and chat with us with languorous meaningless conversation. She took our order then I was amazed that she brought a tray within a five minutes to our table. She proceeded to place the food in front of us and I noticed I had sides that were not mine but what my wife had order. Marva apologized and went to retrieve another plate when my wife discovered she had something she did not order.When Marva returned we told her that we had the wrong dinners. Then she picked up two of the plates and went to the kitchen. Just then a waiter comes to us with a tray that had our orders on it. I explained that Marva had made a mistake and he then rudely asked if I had eaten some of the dinner that Marva had taken back. When Marva returned she was apologetic. But then she said “well with all that has gone on I think I should know you people and should just sit with you and visit” Believe me it was the last thing my wife and I wanted was to have this inept rambling waitress sit with us. We finished our dinner and Marva brought our check, she asked us if we wanted a refill of ice tea.. It would have been nice to have had it with our meal when we finally got what we ordered. I was going to complain to the manager but when I went to the register he was busy bawling out the girl at the register. This was my first and my last time I will set foot in this establishment. Dr. LV | |
| Old Country Store | 7/26/11 |
| Hello All, I understand why the food is no longer at the level it should be. Cracker Barrel is being run down by the same 'leadership' team that ran Metromedia out of business (for the most part). They demoted the exceptional VP of Purchasing, who eventually quit. He was integral in making sure CB purchased the best quality products. The company is being run by by a chairman, that loves the women and doesn't care about the overall business. They really need new and younder blood in that company that has more foresight. Believe me they are no longer the best in the business in my opinion. | |
| Roger Keebaugh | 8/3/11 |
| Gentlemen/ladies, Our daughter gave us a $25.00 gift card for your Cracker Barrel restaurant. The location is in Commerce, Ga. I am a yankee, I eat whatever is put in front of me with little complaints. However, my wife was born at the old mill in the Lula, Ga. area. She was raised on home cooking, biscuits, gravy, meat etc. She was very disappointed with the biscuits, they must have come from the grocery store, they certainly were not homemade! The gravy had little taste and she don't know what the potatoes were, some kind of hash browns only they were like a casserole with something else added. She complained that, "they just don't know how to scramble an egg." Her ham was tasty what little there was of it. You don't realize who eats at your restaurants, we are country people, you can fool the city folks once in a while but the word will get out. Breakfast was not good. Please don't think our service was hampered by the meal, the waitress was very attentive and professional in every manner and we will try to make our next meal later in the day, when your daughter, or son gives us another gift card. I had pancakes and the total bill took, with tip, the entire amount. | |
| LAURA KINCER | 7/27/11 |
| I LOVE CRACKER BARREL. THAT IS WHY I WOULD LIKE ONE ON THE "OTHER SIDE OF THE RIVER" IN THE HIXSON AREA. I HEARD THAT THERE WAS GOING TO BE ONE, AND THEN-NOTHING. CAN YOU TELL ME IF THIS IS A POSSIBILITY FOR THE FUTURE. THANKS. | |
| David Good | 6/21/11 |
| As a former worker at a Cracker Barrel, I'll say nationwide it's one of the best places to eat when traveling. But as for working there when I started there in 2001, the working environment was like family, as the years progressed and the "old Guard" at home office retired, over 3 years it became i nightmare to deal with working there. As i said before I would recommend eating there, but never work for them, it's dog eat dog and they no longer have any respect or consideration for their workers. | |
| E jones | 7/2/11 |
| On July 1-2011 Athens Al, Me & my wife eat at cracker barrel every friday night. for some time I have noticed most employes were new almost ever week. on this day we ordered our food, I asked that my eggs be prepared scrampled very, very soft, when my food arrived my eggs were very hard, I asked for soft eggs again,when the the eggs came the second time they were fine. our check stated $15.31, when I went to payed Cracker Barrel, they wanted to charge me $25,31 for the meal, said it was becaus I Sent some of my food back. I will not be eating Cracker Barrel any more. | |
| doug freeman | 6/25/11 |
| you have a hostess at your sunbury store in ohio named sherrie. she is rude and unfriendly and treats her fellow employees like dirt. I have seen at times her telling other employees its her way or no way even though her policies are not cracker barrel policies. I strongly suggest that someone has a talk with her today because you are on the verge of losing some of the most dedicated and loyal employees you have at that store, one who has worked at your company for 14 years in 3 different states. She is definately bringing down the quality of your customer service there and if you lose these other employees it will get worse. I am in that store once or twice a week but will mo longer even go there if I know she is working. thank you sicerely Douglas FReeman | |
| Evelyn Walker | 6/30/11 |
| I have been shopping at the Cracker Barrel for years. I used to buy most of my granddaughters clothes there. I went in the Cracker Barrel, in Athens, Tn on June 24, 2011 and after making my purchase. That is the last I saw of my debit card, had not been anywhere else. When I told them I didn't get my card back they said they hadn't found it, that I must have dropped it in the parking lot. Why, would I have it out in the parking lot,I was paying inside. I immediately cancelled my card. I returned there on June 28, 2011 and was told they hadn't seen my card. I made a purchase of $33.48, and because I didn't have my card, I had to write a check. They ran my check through a company called certigy. What a joke. It is artificial intelligence. Not even a human, imagine that. They denied my check. I called the bank and the bank verified it as a good check, to management, but they still wouldn't accept it. When I called certigy, the automated system said my check was refused, but not to try to speak to anyone because they couldn't tell me any more than what the automated system said. When I finally did get to speak to someone from certigy they ask for my birthday and drivers liscense number. I thought they were going to straighten it up. She came back oh, I know you have never had a negative credit report, this is just precautionary. Why did she ask for my personal info for. I have already read on the topix site about certigy how someone at certigy sold, their info to someone else and created identity theft for them. Now I am worried. I encourage everyone to NOT SHOP AT CRACKER BARREL. THEY DO NOT CARE IF THEY HAVE YOUR BUSINESS OR NOT. IF A MANAGER CANNOT ACCEPT YOUR CHECK WITH THE BANK ON THE PHONE VERIFYING FUNDS, BECAUSE CERTIGY SAID NOT TO. THE WOMAN FROM CERTIGY ALSO TOLD ME THE REASON THEY DENIED ME IS BECAUSE I HAD NEVER WRITTEN A CHECK AT CRACKER BARREL BEFORE. I would not have needed to in the first place, if they hadn't kept my card. I ENCOURAGE EVERYONE WHO WANT TO BE TREATED WITH RESPECT AND NOT BE EMBARRASSED IN FRONT OF A WHOLE CROWD OF PEOPLE TO NEVER EVEN ENTER CRACKER BARRELS DOOR. As of June 24, 2011, I will never, ever shop at Cracker Barrel again. They are plenty of websites that you can go to, where they care about your business. I encourage everyone to also write a letter to Corporate, because unless you do, the people that can actually change this will probably never know about how you or I were treated. | |
| Mike Hunt | 6/6/11 |
| Cracker barrel Springfield IL is a huge joke. I ate there and there was some new manager there with glasses who was very rude. I don't know what his name was, but it began with a G. The food took way too long and there was some "system" that was being used to speed things up(it wasnt working). If it wasn't or the nce server, I would have contacted corporate. | |
| Sam Roberts | 6/7/11 |
| All Cracker Barrels are coporate owned. There are no franchised units. | |
| | 6/5/11 |
| who is the owner of cracker barrel in springfield georgia 31329 | |
| Brittany Powers | 5/21/11 |
| I just quit Cracker Barrel in Springfield, Ohio because there is just way to many drugs there!! I try to stay away from that and it is hard when the other servers are right there popping pills in front of you. Some of the managers are just plain rude for no reason, and the cooks are always yelling, cussing, and throwing food in the window at you! I thought it was going to be a nice place to work in but i was very wrong. I love the food but your workers suck!!! I had to quit my job because yall suck at doing yours in hiring the right people. | |
| Sue Guidry | 5/17/11 |
| My husband and I live in Spring Hill, TN. and eat at the Cracker Barrell there and in the one in Crossville at our 'weekend' place. We began to notice that everytime we went in the store in Spring Hill, the manager (?) of the gift shop is rude to the employees and the customers.We have been longtime customers of Cracker Barrel and understand that it is not normal to have someone on the staff with a bad attitude. It may be that she is having personal issues that she may be bringing to work, but her behavior is out of the norm for a great restaurant like Cracker Barrel, and they need to be left at home. Maybe it is time for Valerie Dewey to have a talk with someone in the company that can explain what REAL Customer Service is all about rather then her brand of 'customer NO service'. It isn't fair to customers or employees to have to endure her rude behavior. | |
| Rev. Horace E. Warwick | 5/7/11 |
| You are building a new Cracker Barrel in our home town, Aberdeen, North Carolina, to open in June; And I just happen to have a few old items that you could use as display; not that you need mine; but just asking; How and who do I contact; if you're interested; hewo2@windstream.net HORACE E. WARWICK 1021 HORSESHOE ROAD ABERDEEN, NORTH CAROLINA 28315 | |
| joan muth | 5/8/11 |
| I have just recently had breakfast at one of you locations and was so disappointed. I had always looked forward to you warm PURE MAPLE SYRUP and was so disguested to find you had diluted it with sugar. Not only that you had made the bottles much smaller. So much for a nice touch. | |
| Roxanne Wilson | 5/3/11 |
| I applied at the Cracker Barrel in Front Royal,VA. After interviewing with a manager on wednesday April 27, 2011. I was set another interview on Friday April 29, 2011 @ 3:30. I arrived at 3:25 to Have the Manager come out and Tell me that i would not be hired because i didn't fit in. This was done in the store. He was rude and had an angry look on his face. This was done very unprofessional. I was not given a reason and believe that i should of been told on Thursday April 28, 2011 when i called to see if i could come in earlier for the interview. Instead they let me drive 20+ mile to be treated like I was a bad person. I will never step another foot inside any of your resterants. I can not believe that your managers treat people that want to work for your company like crap. I have never meet a manger that handled professional business like your manager Brian did at that time. You need to train your manager how to be business and professional. That might be way you can't keep employees. I interduced myself to him and he didn't even acknoledge me and just started putting me down. I believe i should have been taken in to an office and explained way i wasn't going to be hired. No your manager just started by saying that Mark would not hire me and that i didn't fit in. What the hell is that? So hats off to your crappie managers in Front Royal, VA . Professional not. and you can minus the one star. I give you none.Read your complains that are on this page and you can already tell that your manager are doing a terrible job. Train your managers. They are very unprofessional.Or do you train them to be jerks? | |
| Tonya Whitaker | 4/26/11 |
| On Easter Sunday I experienced a terrifying episode. I order pancakes with blackberries on top. As I was eating I got choked on a stem with three sharp sticking out the side. I had to force the food back up and pull the stem out of my tongue. If I would have swallowed that food and stem I would not be here today. On Monday I woke up with a soar throat and tongue. Today my throat is still soar. The waiter and manager did come out to apologize. I requested a copy of this incident report for my record but hasn't received it. I really did like your foods, however, this incident made me feel like Cracker Barrel is not checking their products. If someone from corporate office contact the franchise on Mechanisville (Bell Creek Road) location to inquire about this. I know that the manager will sweep this under the rug but I could have lost my life. I will be in contact again. | |
| Brenda Birch | 4/22/11 |
| I worked for your cb in Bowling Green, Ky. for 3 years..I had alot of regular customers. And took very good care of all my customers.The day I quit,it was because, I was running Judy's food,that had been in the window for 10 minutes. And the manager,a lady that was fired 2 weeks later,asked me what the hell I was doing. I believe in team work. So I tryed to help, anywhere that i was needed..She got in my face,,And I walked out..I know I can never work for you again,that is what they told me..I really don't think this is right..I still have friends that work there and I have been told that they are working servers 15 hours with out a break,And this is against the law..I wish you all would hire someone to go to work under cover as I new hire,,So you can see what goes on inside your stores.People are being treated very badly there. And this would be a way ,for you find out,,just what is going on in your stores.for there is alot of things going on that you could be sued for.... | |
| Linda gambel | 4/17/11 |
I went to have breakfast at the Cracker barrel at highway 410 in San Antonio , Texas . I have been Going there this winter a lot. I was seated in the back of the first room, the young girl came And Took my order and gave me a cup of coffee. I sat and drank my coffee watching people come and Go I waited and waited, the man and woman that was seated just in front of me already had eaten And he was getting his money to pay. I even ask the bus boy if I could get something to eat And He didn't know English so we just smiled at each other. Finally I got to up to leave telling the girl Who seated me I was leaving that I never got my food, not even a second cup of coffee. She said to discuss it with the manager. I am a 61 year old widow with blonde hair, my husband Served 25 years in the United States Navy. My waistress was a young Hispanic female, and I fell I was discriminated againsted due to being blonde and female. Matter with the management | |
| Glenn | 4/18/11 |
| I love the service in Valdosta Ga. My server of choice would be Victoria. She is new but she knows how to treat the customers. I would hope that she gets higher position in the near future to show her true potential. | |
| Sherry Myers | 4/7/11 |
| Love the food and workers at our location on Independence Blvd,Charlotte, NC Just want to know why the company sells so much junk from China? I look around the restaurant when I'm eating and see all that "Americana" stuff on the walls then walk into the store section and can't believe so much stuff "made in China" - it is probably about 90% stuff from China. I'm not opposed to buying from China but even the "Americana" stuff you sell like cutsy flag infants outfits, a mug with the Presidents faces, a book about Abraham Lincoln....all MADE IN CHINA. Please think about allocating some of your store space to local crafters. This would be a great thing to for all of the locations in the great United States of America. | |
| gavin | 4/5/11 |
| This restraunt sucks i would not recomend my freinds to this place the restraunt in glendale az 27 deervalley the managers were rude to me and the waitress was horrible and corprate they dont care about you they dont even sign papers for the employees had a freind couldnt get a paper signed that he didnt work there for a month they suck bad | |
| Lou DeBenedittis | 4/4/11 |
| As we always stop at C/B either on our way to florida, or on the way back to NJ. We stopped in Georgia. Waitress was OK, waiting time was unsat to say the very least. Waitress took our coffee order about ten minutes after arriving, she returned to take our breakfast order, placed to order. After 25 minutes & looking around at others we knew something was big time wrong. I called trhe waitress over, I was told they were running slow today, whichn was a Saturday morning between 9 & 10 AM. After 35/40 minutes I asked for the Manager, waitree tells me I'm sorry he cant come to talk to you now, he's on the grill cooking. The cook/s were not there. I advised the front desk upon leaving and why. She then tells me, "OH" were now telling everyone coming in the door there is a 30 minute wait. Needless to say we we wasted over an hour there & went across the street for breakfast. C/B, totally unsat. R/Louis DeBenedittis | |
| Employee | 3/19/11 |
| I recently had my first day as cashier (I've been in the retail part of the store for over a year) and my very first day (I was a little nervous) they decided to do a surprise mid-shift drawer count. I was a dollar over but the manager assured me that it was fine and that they gave a grace period anyways. So it was my turn to count my drawer to make sure the right amount was in there when my manager started yelling at me to hurry up. I had one behind me and one in front of me and they were overlapping each other in their effort to try to get me to count faster. What is the sense in that? You want someone to count faster so you scream in their ears and expect them to remain calm and go faster? No way! They pushed and pushed until I was crying! (that doesn't normally happen) And when I asked them to "please do not speak to me that way" they told me I was over the line and said "who do you think the boss is here" can you say power trip? After they realized their mistake they asked me to stay on cash because I was good at it and they needed me. I am not going to if they continue to treat me the way they did. I had to keep myself from quitting completely. I was so embarrassed and I don't want to face them again. | |
| J. Woodruff | 3/21/11 |
| I just wanted to inform you that after having eaten at Cracker Barrel so many times how disappointed we are in the one located at 7878 W. Irlo Bronson Memorial Kissimmee, FL 34747-1738 US 192 & Silk Road (Osceola) (407) 390-1190. We arrived at about 5:30 p.m. and they were not busy at all. After we were seated, 3 waitors/waitresses were cleaning tables. They proceeded to seat two other tables after us. The tables seated after us were immediately waited on and we were still sitting. We finally left and spke with the hostess and asked for her to pass on to the manager. After we went to the car, I decided I wanted to speak to the manager myself. Upon reentering the restaurant, the waitress that should have been ours was laughting with the hostess concerning our situation. When I requested to speak with the manager, the waitress went back and talked with the manager concerning the situation before the manager came to speak with me. The really sad part is that the manager really did not seem to care that we had experienced such treatment. She said she had rearranged tables since our waitress was sick and she was confused. I truly felt that the manager did not really seem to care. We eat on the average at Cracker Barrel two times a week @ about $25.00 each time. If one calculates this for the year, this would be approximately $2500 or more they would be receiving from us. We will not be sharing this with them any longer. | |
| Former Cracker Barrel server | 3/15/11 |
| As a former Cracker Barrel server for several yeas at two different stores, I want all to know that you will get exceptional, good, fair, or lousy service and food. I know this is broad, but it all depends on the day. The people, servers, cooks, managers, dedication to the Cracker Barrel philosophy, were they drunk the night before? Understaffed? Couldn't care less about anything? Having a marvelous day? Totally passionate about doing what's needed to make Cracker Barrel work right? The variables are immense, because there are so many different types of people and situations in any given day. As a 15 year waiter (in a different "real" career now as an aircraft mechanic, my dream job!) I can tell you you just have to know how to handle all the variables yourself to make an experience at ANY full-service restaurant positive for YOU. It's a shame that we must try somewhat to control our experience while dining out but that's the way it is. People have changed SO MUCH in the last decade or two. Most just don't care anymore. There's little to no dedication aimed at the ideal a given person is placed in. Cracker Barrel can be a wonderful experience with awesome food and exceptional service. But, it can also be miserable. When you go in, TELL your server exactly what you expect. Tell him/her that you will tip them really well if they'll take good care of you and get everything right. Money talks in this industry where most servers make under $3.00 an hour (minus tips). A servers tips are the vast majority of their income and I am a firm believer that you should always leave a large tip. These people have extremely stressful, low-income, busy jobs and work really hard to make a few dollars from you. You have NO IDEA how difficult serving is when the restaurant if rocking and full. Getting a large tip is so much FUN! Most servers depend on the tip YOU leave. Their food, clothing, children's needs, their whole life usually will come from YOUR tip. I leave at least 25%...ALWAYS, unless the server just totally and completely sucked and didn't care one bit about anything, which is rare. Normally I leave very large tips everywhere I go, restaurants included. I will leave 30%, 40%, 50% or even more because I KNOW what they are going through. I love giving in this way! I plead with you to do the same! Don't spend time trying to figure out a percentge on some card you carry in your purse. Don't leave coins, just round up if you can't figure out 15% and leave at least a few dollars, even with the lowest bill ($3-$5)! AND - if you knew some of the things I've seen go on in the kitchens of restaurants, Cracker Barrel included...you'd know why eating out experiences can be so difficult sometimes. DON'T treat your server like crap. He/she is your equal no matter what. Income, life context, appearance, attitude, we are all equal in God's sight, so treat your server with kindness, patience, gentleness...love. Often your server is in an extremely difficult life context. For 15 years I've "been there, done that." Thankfully, never again by God's grace. Serving is an extremely low-paying, highly stressful occupation. Put yourself in their shoes, relax, be patient, your perception of time is not realistic when you're hungry. What seems like 15 minutes when hungry is probably actually 5 minutes. Be kind, take control when things start going awry, but be kind, gentle, peaceful...loving. And leave a huge tip, just because God designed you to give to others generously and hilariously. And your server NEEDS it! Cool thing about giving is.."what you sow, that you will also reap." | |
| Reggi | 3/14/11 |
| I travel often, recently I went to the Findlay, OH Cracker Barrel. I must say, I have never had better service. Our waitress was Amanda. In all the years and all the Cracker Barrels I have been too, she was the BEST! Not only was she ontop of it all, she was very pleasant. Very rarely do you come across someone that enjoys their job so much. She was very attentive. Our food was hot and fast. She kept us with coffee. And even wrote a note on the back of our check. Have a Blessed Day! This was a very memorable experience. I would recommend to everyone to stop in. I have had good service before, but really, how many places do you go and want to go back because of the service. Yes, I do love the food, but she made it extremely pleasurable. | |
| K Wood | 3/6/11 |
| I would have given zero stars, but that wasn't an option. My husband and I stopped to eat at the Cracker Barrel in Conroe, TX. We were seated promptly, however, we never received any service of any kind and the place was definitely not busy. We waited quite some time and watched as others who were seated after us being served. The waitress taking care of the two tables behind us knew we hadn't been waited on because when we got up to leave she asked if we wanted her to wait on us. I told her it was too late, but asked to speak to the manager. He came out and I told him the situation and told him I had even seen him walk right past our table. All he wanted to know was where we were sitting. He never offered so much as an apology. We spent our money and had a lovely dinner at the competition down the road. | |
| Renee Clark | 2/28/11 |
| My name is Renee Clark I was at the Cracker Barrel store #266 on February 5, 2011 at around 12:30 I was seated another patron came in the Restaurant and followed us to our table set at the table behind us and then got up and hit me with his jacket reached in my purse and stole my wallet. My sister and I ran out after the man followed him to the parking lot and stood in front of his vehicle and he tried to run over us with his rented vehicle. Police were called and report was taken. Police came to store later to get the video footage of the incident but sadly to say what the store #266 gave was very insufficient. I went to police station identified the man and the car on the bad video that was given. Later went back to Cracker Barrel and asked to speak to General Manager and Manager on Duty that day and tell them that we needed more video and all numbers of witnesses that he took down. I was treated very poorly by Management I then went to Corporate level this has not seemed to be much better. When the police went to pick up the 2nd video from 2-5-2011 from 12:00pm to 2:00pm the computer had crashed! Seems like someone is hiding something! Corporate said that would get me copy but I have heard nothing. My meal was not comped they have done nothing for me or my family! Needless to say I have nothing to say good about Cracker Barrel store #266 or Corporate office Renee Clark | |
| MARGIE | 2/22/11 |
| i HAD WRITTEN ABOUT 20R 3 MO. AGO ABOUT OPENING A RESTAURANT IN LAPLATA, OR WALDORF MD. YESTERDAY AS I WAS DRIVING INTO WALDORF I SAW THE SIGN ON THE BUILDING. CRACKER BARREL.YEA. I CAN'T WAIT FOR IT TO OPEN.I LOVE THE FOOD AND THE GIFT SHOP IS THE BEST. ON MY TRAVELS TO WA. STATE,WE STOP WHENEVER WE CAN TO EAT. NOW YOU NEED TO OPEN IN WA. STATE. THE LAST ONE WE ATE AT WAS IN MOMTANA. YOU SHOULD EVEN OPEN SOME MORE IN THE WESTERN STATES.. THANKS AGAIN FOR THE OPENING OF OUR WALDORF STORE. | |
| very mistreated employee | 2/12/11 |
| I have work at Cracker Barrel 341# in Jacksonville fl for over 3 years. This is the worse place of employment. management treat employees like crap. especially manager Christine. She yells at u pushes u around treats employees likes slaves...ABUSE OF POWER should be the name of this Resturant, not Cracker Barrel. Employee relations is not there to protect the employees or resolve employees issues. There are just there because of labor guidelines and laws. How could they say their are PLEASING PEOPLE! WHEN THEY TREAT EMPLOYEES SO BAD. EMPLOYEES JUST TAKE THE TREATMENT BECAUSE THIS JOB IS ALL THE HAVE GOT. CRACKER BARREL HIRES HELP EVERYDAY BECAUSE THE FIRE YOU, TREAT U LIKE CRAP....SO THEY ALWAYS NEEDS TO REPLACE NEW SLAVES. | |
| Elaine M. Greggo & Joe Kossek | 2/13/11 |
| To Whom It May Concern, My husband Joe and I travel frequently by moter vehicle and stop at every Cracker Barrel we find along the way. We LOVE everything about C.B. I am interested in suggesting an additional location and hope you take my request seriously. We live in Townsend,Delaware and are so grateful to have a Cracker Barrel in Rehoboth, Delaware which is our wonderful beach area. Thank you so much for that. Now the remainder of the state of Delaware is deprived of all your goodness unless they travel to the "Beach" which is as far away as 200 miles for many. Dover Delaware, the state Capital is located in the middle of our state and has a wonderful space soon to become available due to a new Walmart building project. The current Walmart space on RT 13/ South DuPont Highway, Dover, DE. When that space is vacated I am asking that a magnificent Cracker Barrel be built for our pleasure. Please feel free to contact me if you need more detai;l. I will help as much as I can in this endeavor. Thank you in advance for your interest in building a Cracker Barrel Restaurant ion Dover, DE.!! Sincerely, Elaine Greggo . | |
| Darryl Brown | 2/15/11 |
| I work in the hospitality business and have for over 30 years.Cracker Barrel has become restuarant my entire family freqeunts the most.But today 2/15/11 at around 10:00 am ,I decide to carry my Mother to her favorite place for breakfast(Cracker Barrel)Store 502 in Richmond,Va..Ireally find it hard to believe that in our line of business there should be an excuse to rush a patron when dinig.Not even two minutes after my meal arrive to the table i was presented my check,ask to speak to the Manager on Duty (Matt) who infomed me that this is the company procedure.I find that arlarming considering that the patron across from me arrived when i did just had a cup of tea and was not presented not one item.By being in the business for so many years i could see this procedure if the restaurant was in the high volume stage ,but the parking lot and dining area`s where not even a qaurter full.I that the Hospitaliy Business is just that and should be focused on that.NOT JUST TURNIHG PATRON`S IN & OUT FOR MONETARY MEANS. Could put We put the Hospitality Business back on track and not foget that not all of your customers are in that much of a Hurry. | |
| Jane Doe | 2/5/11 |
| Lincoln Illinois Cracker Barrel managers are horrible and hold grudges! I didn't run as many trays one sunday and for the past month I have been working two or three days and am mostly off on the weekends where I would make the most money. I am seriously considering calling head quarters because this is ridiculous. I can't live like this and I shouldn't have to. I need security with my job I have been there 9 loyal months and deserve that much. It's slow season they have cut my hours by over half and yet they are still hiring people! | |
| unknown | 2/8/11 |
| Cracker Barrel is great! The managers are the ones who cant do their jobs! (Especially, MIKE LEINHART) in the Henderson, NC store! He's the first manager that I seen who curse out their employees and throw stuff when he gets mad! He should never beable to manage anything because he can't even manage his attitude. | |
| G. Ellis | 1/30/11 |
| First of all let me begin by saying we eat at Cracker Barrel at least once a week. Usually we eat two times a week. We recently had 8 people to eat with us. The service at your Trussville, AL location was horrible. My husband never got his food. when it did come it was wrong. To get her attention I had to go hunt her down. Then she looked mad. You just should know that they are losing business here. Horrible staff. The cashier said was everything Okay? I said, well, No. That was it.. she didnt care. I asked for a manager who never showed. I do not have all day to wait on one. Just really disappointing to me. | |
| rhonda brook | 1/16/11 |
| hello my name is Rhonda Brook and I have been going to your rest. in kingman arizona. love the food. some of the waitresses look really tired. on more than one occasion i have been ignored by your waitstaff. but than i got placed in a section with a lil cute happy beautiful waitress named Maggie. she is so happy and a very good waitress to have working for you. she always has a smile, cute as a button and never lets my tea or coffee run dry ever. and is one of the most caring pleasant sweet waitresses I have ever seen! she deserves all your stars.. as long as she stays there, I will come in , if she leaves I will never go back.Such a pretty happy polite girl. thank you Rhonda brook roni.brook@yahoo.com or 360-981-4990. thank you . | |
| Joan Miller | 1/21/11 |
| Over the years I have occasionally stopped at Cracker Barrel in Hampton, Virginia. So was the case last night when I wanted someone else to fix my dinner after a busy day. I ordered the chicken fried chicken dinner. My waitress was indifferent, asking whether I wanted "white" or "brown" gravy on the mashed potatoes. When I said I thought it would be the same gravy as was on the chicken, she took the order. It came with "white" chicken-flavored gravy on the chicken and "brown" beef-type gravy on the potatoes. The chicken itself was a stiff and hard as a board, and nearly cold. The cornbread was similarly cold. But the waitress disappeared and I ate dinner (perhaps I should not). Then I waited for 5 minutes after another waitress went to find the check. But the best of all was to stand for 10 minute while a little girl and her mother tried to exchange a stuffed animal and were told, finally, that they absolutely could not because it was against store policy and contract with the vendor. I don't know what happened to the Hampton restaurant, where food was once pretty good and employees were helpful and friendly. This place is crossed off my list of possible pleasant restaurants with fair to good food for the prices. But the entire Hampton Roads area is a restaurant wasteland. It's shocking to know that business people here look at customers as merely open wallets. I'll pick up a frozen entree and eat at home more often. | |
| Karen H. Calloway | 1/27/11 |
| On Jan. 23, 2011 my friend and I were visiting North Myrtle Beach, SC. We went to Cracker Barrel #194. After waiting 20 minutes to be waited on we order our breakfast. My friend unwraps her silverware...DIRTY. Our meal came...after eating I felt something in my mouth...I put my fingers in my mouth and started pulling out a long string. After waving down the manager he told me it was egg. Egg would have broken....this was a string. He quickly pick it up and offer me something else. I was thru and so was my friend. He said he would adjust the bill...but he took my friend's breakfast off not mine...hers was cheaper. The waitress fixed it not him.her name was Chrissy. When leaving he made sure he didn't see us, he was messing with the checker table. I know things happen but as a manager he had to have known it was a string and not a egg. He was not concerned at all. So when ordering at Cracker Barrel remember it may come with 1- a long wait. 2- dirty silverware 3- a meal with strings attached.. No, we will not eat Cracker Barrel again. | |
| Pamela Herald | 1/26/11 |
| My review is specifically for a manager. MARY HAGUE-ROGUES at the Danials Parkway Cracker Barrel in Fort Myers Florida. I received a call today from my Credit Union who had received a call from MARY who had found my wallet that was lost over 7 months ago. Evidently the wallet was placed in the safe and forgotten! Mary went the extra mile (THIS IS WHAT GREAT CUSTOMER SERVICE LOOKS LIKE) to get the wallet back to me. She had to call the credit union who had to call me because there was no phone number only an address! It was an address in Fort Myers but I only have a cell phone so if someone did try before they could not find a listing and quit trying. We did go back in the store but evidently the wallet had been put in the safe and forgotten. I replaced everything in the wallet not knowing what happenened to it. My sincere thanks to MARY-HAGUE-ROGUES. I hope you know what an excellent employee you have and I hope you treat her well. | |
| Alva Anderson | 1/15/11 |
| The ladies' room at the Cracker Barrel off SR 54 and Old Pasco Road in Wesley Chapel, Florida needs a scrub-brush and bleach in a major cleaning effort. It's disgusting, corners all encrusted with built-up dirt ... and it has been like that since I last told the manager months ago. It's too bad now for a mop and cleaning solution. It's actually disgusting. The crud isn't going to come off corners and moldings with a mop or sponge. I mentioned it yesterday, and it's probably the same today. Give cleaning people a brush to scrub it ! The roast beef was all greasy from fried onions and mushrooms I didn't even want, and meat was all dried out. Not the same any more, sadly. | |
| Cracker Barrel cook | 1/2/11 |
| I worked for cracker barrel and I gotta say that it is one of the most unorganized, unfair,and lowest paid resturaunts I have ever worked for! The pay is crap. You are paid like you just started cooking ever and expected to cook like a pro!Why dosent the manager of the store work for those wages he does less work??Experience means nothing. The management staff abuse the workers with constant threats. (example-I dont smoke BTW)The rule of no smoking should not only apply to lower staff but to management also!! The managers tell all staff they cant smoke with the threat of being fired,but run out when they need one!Which is against the law and policy!! That includes leaving the store without managment in building at all!! Who can customers complain to then when problems arrise?No wonder they are turning into Mc Donalds. What is with seat to eat?? We dont come to be fed like cattle.How can you enjoy your meal with the servers looking at you like hurry up or you get food left over from the day before!! If I want my food fast I will go to a fastfood resturant where I can get cheaper food that has been waiting to be sold and dont have to leave a tip.They are supposed to temp food on line but they trust the cooks to do that and they just write whatever on temp chart.Never even checking the temperatures.Can you say POISON!!That is a job for management!!To gaurentee it is correct!!But they just walk around harassing empolyees and expecting to not work at all.So to all those with bad experiences at CB it is just the way it is! I have plenty resturant exp. and dominate their kitchen.I made the choice to leave so I am not posting out of anger,or cause I was fired.This is for the ones who have been mistreated and abused by them. Truth needs to be told so others are well informed how things work. And one day someone will use this as proof to how they were treated. Sorry Uncle Hershel for corporate assholes destroying your family resturant!! Oh, and you will never generate as much income as Mc D's so stop trying!! So the next time you have bad service or food .Think about what I am telling you. | |
| Debra Crum | 1/2/11 |
| I go to Cracker Barrel all the time to eat. We eat there about 1 x week. The food is good and I like to shop in the gift shop. I have been handing my Front Porch card to the people at the checkout everytime. Today, I went there and they told me that I had no points and they don't take the card any more. I was totally shocked. I think that is very poor business...not a e-mail...not a mention of this at all. So, here I have been giving my card to them and not getting any points...but thinking that I was...that is not right. I should have been notified. Very poor business. The food is good, but it left me with a bad taste. | |
| Joannie | 1/9/11 |
I've always loved Cracker Barrel. Recently while in the new one in Maine, I witnessed, whom I believe to be a Manager,(short with glasses), yelling and pointing at workers, calling them names and degrading them. I've never witnessed anything like this before at any other Cracker barrel I've encountered. This manager was not asking employees to do anything specific, but was TELLING them to "move faster", "Listen to me when I'm talking to you", "you can't do anything right and pointing at them, and even called someone a name I can't put online. Managers are suppose to encourage their employees and inspire the Best in them. So, as long as the woman is there, I will no longer be seen in another Cracker Barrel. I'm sure if you call and ask any employee that works there, you would know who I'm talking about,seeing that I spoke of this to friends of mine and they also encountered the same Display of demeanor to the employees on the floor. | |
| | 12/29/10 |
| I am a former cracker barrel employee at the store in henderson kentucky i was employed for about 3 months i was a dishwasher/busser after i reached my par 1 status i was supposed to be able to do my cross training into the back-up cook position which i was denied cause a former employee who was hired a month and a half after me wanted that position i also got my hours cut because of this employee because his fateher was a grill cook there. I was a good employee i also came in on my days off if they needed me to i stayed late if they asked me to everytime then christmas eve i worked 9-3 i asked my manager if i could leave at three cause i had a family event planned he said yes i clocked in that day a half hour early and cloked out at 2:56 exactly after i clocked out my manager became angry so i said i would clock back in he said not to worry about it then sunday morning i was fired because of it i will never work at a cracker barrel again or eat there ever again but my problem now is i havent been payed for the days i worked up to christmas eve i should still have 2 days that i should be payed for but havent gotten it. Cracker Barrel old country store is a horrible place to work for they lie to there employees and use them. | |
| William Barwick | 12/27/10 |
| 12-27-2010 First time I've ever given a bad review. We've been to many Cracker Barrel restaurants in numerous South Eastern states and always had Average to Excellent service and the food was wonderful. Today we ate at your establishment at #313 Murrells Inlet SC Server #1276753 Barbara S., Table #215/3. Arrived at 10:35 (they list 10:56 as time on invoice). Three different parties together, 3 separate checks. Our waitress, although very nice, had a hard time understanding us yes we are native southerners with no other accents (and we had to repeat orders over to her to be sure she got it right. We got our meal, 1 Grandpa's, 1 Uncle Hershalls in a reasonable amount of time. Waited a few minutes then went ahead and started before it got cold. The rest arrived about 10 minutes later except for one...it obviously had not been ready or not given to the cook at the same time. Several of the orders were wrong. Received biscuits, no gravy for some, grits for some, watery undercooked grits (looked like soup) for another, eggs not what ordered. Waitress nice about refilling coffee, water, etc. But...no checks. Waited almost 15 minutes, then went to girl that seated us and told her. Took 2 managers to try to straighten out the checks as wrong food listed for wrong orders. One of the managers, the short one was downright rude. We did not get to check out until noon. Would have understood if place was crowded but it was not half occupancy. I think with the mix-up on orders and some orders uneatable, we have been given a discount not a hassle from the managers. | |
| Carolyn Palmer | 12/27/10 |
| 12-27-2010 family members met at the Flint, Michigan Cracker Barrel to have breakfast. There were 16 members in this party. This event took place at 8:30 A.M. It took 25 minutes for them to seat us. I was totally put out since there were hardly any people in the resturant. The hostess was very rude and had to explain why we could not be accomodated-ask to see the manager and she never appeared, it was as if that many people was putting them out. When we were finally seated the service was beyond lousy. The food was cold and the attitude was extremely poor. Everyone was given seperate bills for there service because this was easier for the one server we had as a group. This experience has left a bad taste toward Cracker Barrel. Your slogans do not fit your great hospitality you try to portray | |
| Tanya Dickerson | 12/18/10 |
| I have been eating at CB up and down I95 on the east coast for years. Finally got one close to home located at exit 5 of the NJ turnpike. We visit at least 2-3 times per week and sometimes receive nice service but, mostly it is fair. My complaint is that for 3 weeks now, they have been out of lima beans and the chicken and rice specials on SAT. Do they not know how to calculate the amount they will need?? This is anywhere from 4:30 to 6pm. How can you be completely out that many times in a month? Don't they learn from past experiences? All you get from the manager is ....we are so sorry. If you are and know your JOB don't let it keep repeating. Please check into #411. This store is notorious for being out of specials and soups, etc and then tell you this, after you and the family have been waiting 20 min or more for the meal. This then leaves one watching everyone else eat while waiting for their meal. | |
| Jill Roy | 12/9/10 |
| I am writing this letter to complain about the leadership in the restaurant. Many of the employees are unhappy here which falls upon the leader> She has been very rude to customers,employees, and needs some leadership training in this position. She was very rude to an employee who works in the store. Everyone who comes in this establishment looks for this person because they like her. Cracker Barrel is a well loved place and she is not using good practices. I would hate to see the business suffer because of poor leadership. | |
| Lorrie Kelley | 12/13/10 |
| Since the online complaint form hasn't worked for 2 days, and no one acknowledged my e-mail to guest relation. I will post my complaint here. Lancaster, PA location 12/5/2010 and 12/12/2010 Food ordered: Country Ham - 12/5/2010 Holiday Pork Special - 12/5/2010 2 -Sunday Chicken Specials - 12/12/2010 Grilled Chicken Salad - 12/12/2010 The first date it was my daughter and I. Our meal was awful. She had a pork dinner and I had the country ham. Both looked as though they forgot to put half of the food on the plate. My meat tasted just awful. I got a very fatty, small piece of ham. about 2 tablespoons of potatoes, and fried okra. My daughter's meat was also very fatty. After a half hour wait and almost the same to check out, it was a very disappointing, and wasted afternoon. The place was packed to capacity and you couldn't even hear each other talk over the noise. Such an unpleasant experience! Though I swore I would never go back, today (12/12), my daughter's husband wanted to take us there. He had never been and really wanted to try it. Well let me tell you, once again BIG mistake. This time we all got sick after we got home. My daughter and I had the Sunday chicken special, and her husband had the grilled chicken salad. I am pretty sure the chicken just was not good. We were all sick throughout the night and couldn't even think about food until earlier this evening. We are taking it very easy and only eating soup. Every time I think about chicken I get sick to my stomach. Now I really am NEVER going to go back to the Cracker Barrel again. The food we took home I threw out so no one would be sick again. This is one place that I will never recommend to anyone. I couldn't find a manager last week, and this week luckily no one got sick until we were home. Today's meal completely ruined our plans for the rest of Sunday. The staff both times were really good, but were really stressed over all the tables they had to handle. Our servers both times were males, and both were very nice and good waiters. | |
| Jane Baxter | 11/27/10 |
| My husband and I went to the Gallatin TN Cracker Barrel this afternoon for a hamburger. After the waitress took our order it took 23 minutes for our order to arrive, only to be very cold. The waitress took it back, and we had to wait about 17 minutes for another order to arrive. This time the hamburger was not done. The manager did take care of the bill, but the service leaves a lot to be desired. Most of the waitresses look like they would rather be somewhere else. We used to go there every Sunday after church, but after a while, the service, left a lot to be desired also. So, in conclusion, we will not dine at the Cracker Barrel in Gallatin, TN any more. | |
| Angela Downing | 11/30/10 |
| Well we eat at Cracker Barrel several times a month and have become very aware of several employees including the general manager all whom have been very nice and welcoming. Id like to tell you about a young man that really stood out his name was Deshaun he explained that this was his first day training on the floor as a waiter.I thought he had been doing it for many years because his confidence and knowledge was amazing. again we have been several times a month, for many years. He asked me how dinner was after we had to send back mashed potatoe and fried apples back for being to cold I told him the fried fish was delicious,he went on to say if I liked that I would love Fish Fry Fridays! I had no idea he went on to explain it to me and my husband told us his schedule that day invited us back to come sit in his station even though he would be still training.I want to let you know how nice and warm this young man made us feel.Great job Cracker Barrel,you got yourself a winner in hiring him. We will definetly return............ | |
| Connie Brown and Gertie Nicolet | 11/23/10 |
On November 4, 2010, My mother and I celebrated her "99th" Birthday at Cracker Barrel #62 in Fort Wayne, Indiana. What an amazing experience and many happy memories. Thank you so much to the amazing manager, Rob Stucco and the just as amazing waitress, Della Kirkman..They definately made our day !! Our whole family will be coming back for Thanksgiving Dinner... | |
| J MacPherson | 11/25/10 |
| I took friends to Cracker Barrel in Chattanooga, TN (Hamilton Place area) for Thanksgiving today. What a disappointment!!!!! We ordered the traditional Thanksgiving meal. Portions were tiny. Sweet potatoes taste like yesterday's. The ham sample was truly a sample, about 1 inch square with fat on it. The turkey taste great except skin and fat was left on the meat. Gravy was sparse on the dressing. The dressing was good. And-, to beat it all, we were expecting a dessert of pumpkin pie. Well, I kid you not, the serving each of us had of pumpkin pie would not have made a normal slice of pie when cut in 8 slices/per pie. We were shocked to have such a meal for $8.99/ea. We arrived there early, at 11 a.m. They obviously did not plan well. The customers were everywhere and I know from experience eating at Cracker Barrels what a good Cracker Barrel store serves. We were only 4 people out of probably 2 or 3 thousand today. I'm positive most of the people were shocked at the servings, as we were. | |
| Laurie Calder | 11/18/10 |
| I live in Kennebunk,Maine and went to the New Cracker Barrel in South Portland,Maine with my daugther. We have a splended afternoon lunch. Our server Gail was an exceptional personable waitress. She greeted us with a warm smile and told us the Feature of the day, as well as her knowledge of the menu which was overwhelming for us to try and order. The food was delivered within 15 minutes of ordering, hot and so good. We hope you have a way to appreciate your staff who we witness working hard to serve us all that day. We look forward to eating there again. | |
| marge karlichek | 11/19/10 |
| I recently visited a Cracker Barrel Resteurant in Wilson NC and I enjoyed the food, but what made me upset was the way the store manager screamed at his employees from the back. In a few of those scream sessions some curse words were used too. I saw a gentleman server walk out of the back with his tray of food and he looked so sad and so embarrassed. I kindly ask him to the side if he really had to put up with this type of treatment. He told me that this was the only job he could find and that his wife was sick. It is a shame that people that are trying hard should be treated in this form. But I see that you have to get your food out in any way that you can be it that you have to intimidate for productivity. What a shame. | |
| Bill Shipley | 11/12/10 |
| I live in Central Calif. and as all know there are no Cracker Barrels in Calif. or Nevada. The nearest to us is Kingman Az. my wife and I on several occusions have traveled to Kingman just to have dinner and breakfast at the Cracker Barrel. Recently we made a car trip through the middle of the country from Central Calif. to New York City returning through South Carolina, Louisina, Texas then home in Central Calif. Twenry one days in all and at least one meal each day at a Cracker Barrel. Wonderful experiance each time. By far the best in KingmaStaff is very friendly and helpful. Looking forward to having breakfast and dinner in Kingman before Christmas. | |
| mary bodovsky | 11/10/10 |
| I love going to Cracker Barrel and my family teases me about it. The prices are great. Everyone is so friendly and tries to help as much as possible. The Cracker Barrel that I mostly go to is Lindale, Tx. I'm at least 65 miles away but that is my favorite place. Thanks | |
| STACY SOSNOWSKI | 11/8/10 |
| CORPUS CHRISTI TEXAS Ive never in my life been more embarrassed or treated so rude in the middle of a restaurant which weve eat at almost ever other nite and had no problems and spent | |
| Linda Vecchiarelli | 11/8/10 |
| Thank you Claire at HQ Accounting for handling me so well, you are truly a professional and represent the real Cracker Barrel philosophy. Have a beautiful day! | |
| carolyn crittenden | 10/22/10 |
| I WAS OVER CHARGED FOR MY LUNCH AT THE TRUSSVILLE FACILITY, WHEN ASKED TO CORRECT, THE MANAGER, BY THE WAY WAS CHECKING PEOPLE OUT YESTERDAY, WAS RUDE AND RAISED HIS VOICE AT ME, WHEN ASK TO LET SOMEONE ELSE CHECK ME OUT, HE REFUSED, I ASKED TO SEE SOMEONE OVER HIM, HE ONLY SAID HE WAS SORRY, THAT'S ALL, I EAT THERE AT LEAST ONCE A WEEK WITH MY MOM WHO IS 94, THAT IS WHERE SHE WANTS TO EAT, ALWAYS!,I WILL NOT TAKE HER BACK THERE IF SOMETHING ISN'T DONE TO IMPROVE THE STAF. | |
| Belinda miller | 10/19/10 |
| Today I visited your store in sulphur, Louisiana and was waited on by the greatest waitress ever. She greeted us with a warm friendly smile, and with she knew the cracker barrel menu so well. She gave us excellent service even with her 3 other tables. I was so impressed with her service and will be going back and requesting her. She is an outstanding waitress and your store is blessed to have her working or you all. Her name was Meagan and she had one star on her apron. She definitely should be elected employee of the month. | |
| Rena Taylor | 10/17/10 |
| MY DAUGHTER AND I WENT TO CRACKER BARREL IN GEORGETOWN ,KY ON SAT. WE HAVE HAD MEALS THERE BEFORE IT HAD BEEN A WHILE, THE FOOD WAS COLD AND THE ONLY THING WE COULD EAT WAS THE BAKED POTATO THE PORK CHOP I ORDERED WAS HARD AND DRY. THEY THEN BOUGHT MEATLOAF I TRIED TO EAT IT ,IT WAS TERRIBLE. WE PAID $20.00 FOR TWO POTATOES. THE ONLY THING GOOD WAS THE SERVICE FROM OUR WAITER .HE HAS NO CONTROL OVER THE FOOD. WE WON`T BE GOING AGAIN. WE WONDERED WHY WE DID NOT HAVE TO WAIT AS USUAL. ON SAT. EVENING NOW I KNOW. | |
| Gus Binkowski 1681 Ashbury Lemont, Il 60439 | 10/15/10 |
| Recently during a return trip from Cape Cod, our tour bus group stopped at the SCHEFIELD CRACKERBARREL STORE0385. During our stop I removed my baseball hat for dinner. This hat has a strong meaning to me, as my Twin-Grandson's placed 2nd in the World Series travel 10U division this past year. Upon returning home I couldn't find the hat. My wife suggested looking up the stores on line in that area. I was able to secure the phone number from this. I called the store and asked for the Manager. As it was I was talking to her. Explaining the situtation, she indicated that she was holding it in her hand. She further indicated after she collected my adress details and that she would personally take care of this to make sure I received it. TODAY I RECEIVED THE HAT VIA UPS. It should be rewarding to CRACKERBARREL that they have an employee like this in their employment. I'm sure you receive complaints but LETS PUT her in THE THE EMPLOYEE OF THE MONTH CATEGORY. | |
| Carole DiSanto | 10/16/10 |
| All you people having bad service should visit the Cracker Barrel on I-94, Belleville, Michigan. (Between Chicago & Detroit) The associates working there are caring, thoughtful people. I have been there many times over several years and the service is alway great. Once I was shading my eyes from the sun streaming in and an associate asked me if she could close the blinds for me. Now that is caring. Maybe some of these other "bad service" Cracker Barrel should send assocites to this location to learn how to treat customers and do their job correctly. | |
| | 10/15/10 |
| We have been regular customers of Cracker Barrel restaurants for many years. We always seek out the Cracker Barrel sign when we are traveling. We have always had a positive experience and have enjoyed our meals as well as browsing in the gift shop afterwrd. Now that we have a GPS, we key in search for the nearest Cracker Barrel along the route we are traveling. Sometimes we are in areas where there are no CB restaurants so we know we are a little closer to home when they start showing up again. I imagine we will continue to enjoy going to the Cracker Barrel for many more years to come. | |
| drug ridden cracke rbarrel | 10/11/10 |
| I know several people that work at cracker barrel in corydon IN. Two are even relatives. There is a lot of drug activity there amd when i called the jackass manager to report it, gave him names and the drugs being passed around, HE TOLD ME HE DONT CARE! His name is Kevin. He was suppose to do an investigation but instead they knew the next day, kindy fishy, huh So if your food sucks or is cold this could be the perfect explanation! | |
| jd mcclary | 10/6/10 |
| we sat down at your restaurant to eat lunch in jax fl at the commerce location it took 15 minutes to take our drink order .We got our drinks the order was wrong two sweet teas and a water they brought us two waters and a tea mistakes happen i understand that.She took our order for our food we sat there for 25 minutes waiting for our food they finally brought our appetizer after 25 minutes i ask to speak to the manger he came over we stared to explain he told us that they are busy nobody sat down after we did no one left everybody around had there food there was 15 people in our section the rest was about the same i wouldnt call that busy your manger rather than trying to be helpful started arguing with me i left i didnt want to cause a big scene if your manger would have been helpful rather than aruging with me everything would have been fine me and my two friends eat there 8 times a month at 45 dollars at a time i will never eat at your restraunt again | |
| RTS | 10/3/10 |
| This review is based on a visit to the Gainesville, Florida Cracker Barrel on October 2. I want to begin by explaining that Cracker Barrel is one of my family’s favorite places to eat; the food is good and prices are reasonable and we usually eat there a few times each month. I have a grandson that is turning 5 and he chose Cracker Barrel as the place to celebrate the occasion and wanted them to come and sing to him. We arrived at approximately 6pm on a Saturday night, the place was not full and there was no wait for our table for 12 though on arrival when they asked how many were in our party and we said 12 the hostess replied, “Are you serious?” A young man and woman came and introduced themselves as our service staff and took orders for drinks. We told them at this time that one of our youngest was celebrating his 5th birthday. From then on, there was confusion. When drinks were brought several of us had requested water with lemon but no lemon was delivered. We asked and they finally brought the lemons to the table. When they began to take orders we told them that the meal was going to be on 4 different tickets, did they want us to order how they would be paid and they said that dividing after the meal was not a problem. The second person to place an order got the server’s attention and asked could he please change something on his order; though she said yes, it was very obvious from her facial expressions and body language that it was not. Our meals came out in 2 groups which was fine but one of the meals was placed in front of the wrong person and since they were both something with cheese on top it was not obvious. The person took a bite, realized that it was wrong and got the attention of our server; when much to my surprise she took the plate and put it in front of the correct person, after she was told that a bite had been taken out of it, I was shocked! The pancakes ordered were not delivered with syrup and one meal was completely missed and had to be re-ordered. When the 11 other people at the table were almost done eating, I went to inquire about the missing meal and the manager told me that the food was coming “immediately.” The manager apologized and said that he knew things had not gone smoothly but to let him know if we needed anything else. We had to get up from the table to find one of our servers to get drinks refilled and the female server came to our table and told us, “I realize that you have had crappy service tonight and I am sorry. We underestimated how busy we would be tonight and were not prepared and are doing the best that we can.” At another time, another staff told one of our party that “though we are not busier than usual, we are busier than they thought they would be and did not have their star employees working!” Then it was time for cake and the birthday celebration…..the male waiter was walking toward the table and another young man from another section saw him and started to join him and he shook him off. He walked up to table, placed the cake in front of my grandson and said, “We do not have enough people working tonight to sing…..Happy Birthday,” and walked away. So now that dinner was over, we were waiting on our checks which NEVER came (we could have easily just walked out). Once again, I went and found the manager; re-visited my disappointing visit and again received an apology. He walked us to the register, where we had to stand as a group(with the line growing behind us) and sort our meals to the proper tickets and all he could say was that he was not charging us for the meal that was delivered after everyone had almost finished eating and that, “the beverages were on him!” This was the first time in my life that I have left a restaurant without leaving any type of tip; our entire experience was miserable. | |
| R Brock | 6/9/10 |
| Always enjoy eating at Cracker Barrel when traveling...but when we stopped in to have breakfast at the Springfield, IL location on 6/5 the service was horrible! We arrived at 6:20 AM and after waiting almost 20 minutes to get coffee, our breakfast did not come out until 7:10. At this time of the morning it was NOT busy and there was no obvious reason for these delays - over 40 minutes to get food and the waitress never came by to update us with why there was a delay or that it would be coming out shortly. I guess if she had been better at refilling our coffee she might have had a chance to reassure us that food was on it's way. This was the worst service we've ever had at any Cracker Barrel, especially at a slower time and there was no signs of a manager roaming around. We typically see a manager go around to ask how everything is/was. I would have let them know if I had seen them, unfortunately I didn't get that chance so now I have to put it down here. Check into that locations' management and staff or you'll be sure to lose business there. | |
| Deborah Knowles | 8/29/10 |
| Hello, I live in Jacksonville, FL 32220. We have a Cracker Barrel on Chaffee Rd that most of us who live in our rural area wrote and made lots of phone calls to get here. this summer 2 of the specials you had: camefire chicken and campfire beef were really good. Most times however, our store was already sold out before 4-5pm. the manager told us he only put out so many per day. then today we were told the summer specials are over and gone. well it is still summer and I don't understand discontinuing something that the public wants. We live in a rural area that is growing by leaps and bounds. a new shopping center has been built since we begged for our Cracker barrel. If the Cracker Barrel in my area keeps serving the same old-same ole, then I am afraid that most of our neighbors will flock to the new shopping area that is filled with restaurants & our store will falter. The campfire dinners are a hit in our area because of the people who live and work in the area. it is a healthy choice as well. I think it should be added to the daily menu not a seasonal item, But I also think the managers should serve enough to meet demands. 4 out of 6 times our store was already sold out before 6pm. Most folks who eat at our Cracker Barrel are locals, not travelers passing thru. It is hot here in FL for most of the year, so these dinner specials fit right in. Please reconsider and keep the campfire dinners on the menu please. I remain a loyal customer & I hope to hear back from someone regarding this issue. Sincerely, Deborah Knowles 8605 Granpaw Ct Jax FL 32220 winracefan20@yahoo.com | |
| Stephen Reed | 7/28/10 |
| I have had a problem with a waitress that works at the Cracker Barrel on International Speedway in Daytona Beach FL. Several months ago I had a problem very early in the morning around 6 AM. The very next tile I went back in early again and she started telling all the other waitresses that she had had a problem with me. I asked for the manager and explained the problem with her. He offered to fix my breakfast for me and he did. I have been back early and the fact that she is still working there I just left. I haven't been able to eat there as I would like as I can't ask the manager each time to fix my breakfast. I would like to eat breakfast there again but I don't know the abswer to this problem. I would like to have some resolution to this and hope I will hear from you in regards to this ASAP. My phone number is 386-308-5362. Thank you! | |
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