1401 Wynkoop St. Ste. 500 Denver, CO 80202
(303)595-4000
Reviews For Chipotle Corporate Office
PG Heiss  | 5/9/12 |
| I am tired of going into the Chipotle's at 7915 Dream Street, Florence, KY 41042 and having to put up with junvilles behind the counter who have the music turned up so loud that you have to yell to place your order or talk to the cashier. This has happened during my last four visits. You emplyees and the manager states that corporate dictates that the music be at that high level and there is nothing he/she can do about it. You can't hear the conversation from the person sitting across the table from you. Music is suppose to be heard in the background, not over bearing. What ever happened to managers? | |
| | 5/11/12 |
| It would be nice when you call the main office. To talk to some one about a problem you could get a hold of them. I get tired of calling and no answer the phone. | |
D  | 5/11/12 |
| It would be nice when you call the main office to talk someone about a problem. That you could get a hold of them. I get tired of call and hearing the same recording. Then you hit zero to talk to a operator still no one picks up. | |
| BILL DANIELS | 5/21/12 |
| I EAT AT CHIPOTLE ALOT WHEN I SAY ALOT I MEAN 2-3 TIMES A WEEK EVERY WEEK WELL TODAY I DECIDE TO BUY MY STAFF LUNCH AT CHIPOTLE AND WE FAXED THE ORDER IN WHAR A RIP OFF THIS WAS VERY LITTLE OF ALL INGREDIENTS, AND THEN CALLED THE STORE MANGER AND SAID SHE PERSONALLY WATCHED THEM BEING MADE IM NOT BUYING THET BUT WHAT I WILL DO IS NEVER BUY FROM CHIPOTLE AGAIN I DONT APPRECIATE BEING RIPPED OFF AND THATS EXACTLY WHAT I WAS, SO WARNING DO NOT FAX YOUR ORDERS IN THEY WILL SHORT CHANGE YOU. | |
| Matthew Lozano | 5/14/12 |
| Dear Chipotle, After reading ALL of these reviews, looks like god was watching over me and did not want me to have this job at all. I had got "2 interviews" at chipotle in Montclair, California! I say 2 interviews with the quotes because my 2nd interview was compleatly interrupted by Thr main manager and try told me to leave after using my own time to go back again because this was a job I Truely wanted. After feeling conpleated not welcomed this changed my views at eating at your place ! I won't be going back! | |
Ed McCarthy  | 5/15/12 |
| Visited newer location on Hoffman Estates, IL and was told it would be close to a half hour before more white rice would be ready! A suggestion too please. Nobody likes to see little pieces of burnt onions and peppers at the bottom of the steam trays. I see this at all locations. Fill the trays up! Stop being so cheap with meat portions. | |
| Ejulien | 5/20/12 |
| Hi i am a big fan of chipottle i like that food so much and i teach my family about chipottle. But you know what if you guys don t like it , don t buy it but stop talking shit about it | |
| Hadley | 4/23/12 |
| I ordered a burrito from the Kensington, MD location and found a medium length black hair in my burrito. I used my lunch break to go get my lunch the first time. The manager refused to bring me a new one. I had to take extra time off of work just to get a lunch that I could eat. The manager didn't even want to see the hair in the burrito. I forced her to look at it so that she could address it with her employees. She seemed very put off by it (imagine how I felt biting into it!!!!!). The staff and manager didn't seem apologetic at all. I am NOT impressed! | |
| Claudia | 4/23/12 |
| I'm not sure if you train or hire the right Managers. My college daughter applied at Chipotle, she called so many times, wasted her cell phone minutes, emailed and visited the restaurant for over 2 months. If you're not hiring why not tell a person sorry we're not hiring or let them know they filled the position or they simply don't meet their expectations....how difficult is that. Then goes again in person, gets 2 interviews and she's getting hired. When she tells the hiring manager, after all the paperwork is completed, she tells him oh I just wanted to let you know that I can wear jeans but it will have to be skirts because of my religious belief, the manager backs off and comes up with the excuse that he has to check with his manager and will call her back. This happened more than a month ago, guess what NO call back. I refuse to allow her to keep calling them and to work for such an unorganized, racist, discriminitory company. I told her it's not worth it and I will never eat there again and I will spread this to all friends and family. I'm taking my business elsewhere and if they continue this, they will be out of busines. I can easily take this to court, but you're not worth my time or effort. in the year 2012 this has Discrimination written all over it. I'm sure the Labor law and BBB would like to get their hands on this one along with the States Attorney. | |
| Monet | 4/25/12 |
| I was a employee of Chipotle in Royal oak MI up until yesterday.I am pregnant and they fired me, regardless of the fact that I was a good employee,no complaints,and outstanding customer feedback they fired me.I am in my second trimester of my pregnancy and they didnt even give me any kind of warning that they were gonna fire me.I found out from my co-workers that was no longer employed there. I am going to HR because i feel like I have been fired unjustly.This is a warning if you have been unjustly fired dont sit still fight for your rights. | |
| miranda | 4/25/12 |
| my fiance had been employeed with the company for 8 years. they were talking about promoting to a service manager and then 4 weeks later fires him. they tried to say that had many conversations with him about doing one on ones with other crew members. how was he able to do so when they worked opposite shifts? he even asked them to come in a half hour early to do so, but would they...no. ijust feel it was the gms way of letting him go because he had tattoos and piercings and didnt fit "her" style of a store. worse part of it is that he trained her while she was a crew member. they only reason she has got to where she is is because she so happen to be at the right place at the right time. she didnt deserve the postions she has gotten to. | |
| D. Collins | 4/27/12 |
| Ithica new York now has a chipoltle, it's hit and miss, when the little Spanish girl is managing the place sucks. She is rude and combative. She forces the other employees to put minimum amount of meat on your burrito. Everyone is miserable when she is working. The food also tastes crsppg when she works and the chicken was undercooked. I have been in there about ten times since they opened I can remember four of the times she had worked because she was so uncomfortable to be around. There is another shift that she isn't there and the people are happy and courteous. It's really too bad as I have been going to chipoltles for years in the west coast. But after this last time (about an hour ago) and that Spanish chick was rude again. I'm never going there again. I can't believe you people let someone like that manage . | |
Esther Arneson  | 4/29/12 |
| I just recently purchased an order of the steak tacos and was very disappointed in the quality of the meat. It was so tough and chewy that we put most of it down the disposal, and it even had a hard time grinding it up. I called the restaurant where I had I had purchased it and spoke to the manager. She was very pleasant and apologetic and offered to replace the meal with another one. She also stated tat Chipotle used to own its meat providers and that Chipotle's employees actually cut the meat used in the restaurants. She has had other similar complaints from customers. She also suggested that I call the Corporate Headquarters and voice my complaint. I for one will not be eating at a Chipotle Restaurant in the near future. | |
| Martha | 4/30/12 |
| ABSURD. I ordered the pork queso. Because, I TOLD THEM I DID NOT WANT CHEESE THEY CHARGED 11.41 FOR A FLOUR TORTILLA, A TABLESPOON FULL OF PORK, PICO AND A LITTLE MOLE.The said because I REMOVED THE CHEESE IT WAS MORE MONEY. I will NEVER GO THERE AGAIN AND WILL SPREAD THE WORD - ABSURD!!!!!!!!!!!!!! | |
| Madison WIs | 4/19/12 |
| Last Sunday 04/08/2012 I went into your store located off E. Washington ave. I ordered a burrito. The rice was overcooked, in fact it was gooey. I wasn't able to call the restaurant right away due to headed for work. When I called the next afternoon I was told I should have brought it back. or called that same night. I work in a assisted living center. That was my dinner and couldn't get another free time to call. The burrito didn't sit around for a long period. the drive to my employment was 10 minutes away. was what I told management. I don't work a 9-5 job. sometime I have to stay late. Please have better management and cook. | |
| William Carlisle | 4/13/12 |
| I have tried to eat at the Chipolte located on Rt. 73 in Franklin, Ohio with very little success. When the store first opens very seldom is it ready to serve. The manager has no clue what is going on. For three visits in a row there was no pork, his response was 'too bad'. Portions are incredibly small. Place is dirty. Bad attitudes. Store on Brown St. in Dayton Ohio has the same small portions. But they always have pork. Store on Miller Lane in Dayton, Ohio I won't even go there anymore even though I live five minutes away. The employees are not concerned about customers, only talking back and forth to themselves. Again, portions are very small. When I have the time I will drive to Cincinnati where the portions are correct, the place is clean, the employees are so much better. Not very happy. | |
| Yvette | 4/11/12 |
| This is the second time that I have visited your new location in Matteson, IL and unfortunately I must say it is the slowest restuarant that i have EVER been in. I realize that it is new to the area but that does not compensate for the line out of the door and the slowness of the staff and the lack of needed staffing to meet the overwhelming number of customers in line. I am going to give this one more try after tonight and if I encounter the same sub par service, this location will get the 3 strikes and you are out designation. I will not patronize a food establishment whose priorities do not include excellent customer service. Also, the staff does not clean the tables. I wanted to dine in and was disgusted by the lack of cleanliness. SMH!!!!! | |
| Disgruntled. | 4/12/12 |
| I do not understand how certain individuals are allowed to slack off and be praised. KM's not doing their jobs, SM's working double the amount, GM's leaving early and not helping when understaffed. This makes no sense to me and am wondering how you are allowed to speak so ill of your employees, spy on them, and report this all to your ATL without any repercussions. It always felt like walking on broken glass once you took over, you said I was your back bone but decided that my assistance was no longer needed. You decide to put a KM who has no idea of what she is doing as your right hand. Hope you are exposed for the piece of shit you really are. Hope you enjoy the investigation. | |
| Summer | 4/6/12 |
| I am an employee for the Naples,FL Chipotle. Please, Save yourself unwanted stress and do not work here!! I must say this is one of the worst jobs I have ever had! Very unprofessional and employees are not treated with the respect they deserve. With the amount of drama and stress, it feels like a high school setting with people who are suppose to be grown adults. I don't understand how managers are hired that cannot do their job properly. Do they just let anyone move up to management?! One of the managers runs the Chipotle like it is his personal company, I thought Chipotle had company standards of how things are suppose to be done? Not at the Naples,FL Chipotle. I really wish Chipotle Corporate would look into how these stores are really run. Because if they actually knew, they would be deeply ashamed. Most employees who are hired never even look at the Chipotle handbook or have proper training! WORST COMPANY TO WORK FOR EVER! PLEASE WAKE UP CORPORATE! THESE COMPANIES ARE NOT BEING MANAGED PROPERLY! The treatment here does not make me want to stay in this company, LOOKING FOR A NEW JOB! | |
| deborah@unitedindiscounts.com | 3/9/12 |
| United in Discounts is a private website for police officers firemen and military personnel. We assist these officers find discounts they are eligible for while they are traveling and on vacation. Do you extend a discount to any of these individuals? At your earliest convenience would you please contact me via email or by phone. We're also offering free advertising, a listing for all your Chipolte locations would be absolutely free. | |
| Jennifer King | 3/13/12 |
| I live in Canton, ohio. There is an General Manager By the name of Stephanie Lowry. She is 22 years old and treats the employes with total disrespect. She intentionally tries to find reason to fire me. I feel Discrimination is a part of it because im the only minority that work there. She humiliates me in front of customers and always threatens to fire me. I always show up on time, do my work and also others but she still trys to find ways to discredit what i do. I feel that she is too young and immature to be a general manager, but her mothers friend works with corporate and thats how she got the job. Its so unfair and im at a cross road. She talks about me to the other employes, which i feel is so unprofessional. She always late, always having someone else cover her shift, and always bringing her personal issues to work. I really feel that corporate should review Stephanie lowry's status as an general manager. | |
| Yolanda Wilson | 3/14/12 |
| Dear Chipotle, I'm over the top pissed at the horrible service I continue to receive at the Mesquite, Texas location. The employees act like they don't want to be there, they assume that we all want the same damn items on our burrito bowl. Before I can even open my mouth they are deciding for me what they want me to have. When you try to communicate with them, they either ignore you or don't understand. In the past I have overlooked the piss poor customer service, tonight they really struck a nerve. They completely engulf the bowl with rice and then add bits and pieces of the other items I select, or they select for me. I ask for pico on the side, before I knew it, it was on the bowl. She then realizes that she has made a mistake and puts pico in a little container and tosses it on the counter towards the cashier. And to top it all off, I get an evil eye. This is utterly ridiculous, if these people hate their jobs so much then they should not be there. I waited until I left the store got in my car and called to speak with the manager. She got on the phone, placed me on hold for over ten minutes. I hang up and call back, she answers the phone laughing saying are you the one I had on hold. I stated yes, she asked me to hold again, this time she hung up. By this time, I am fuming. I call back and ask for the number for corporate and she says there is no number availabe just go to Chipotle.com!!!!!! Un-freakin believable. Why would I continue to frequent an establishment that obviously has no clue, I've decided I won't. I'm so sure that there are sooooo many restaurants that value their customers and the way they will be treated. | |
| Kelly Deichmiller | 3/1/12 |
| On 2/29 I call the Chipotle located at 230 W Monroe Street Chicago IL. I needed to place a lunch order for 3 people. I Asked if they delivered, they did not. I said fine I will have someone come pick it up. They asked if I could call back after 10:30am becasue they were about to start a staff meeting. I was a little confused as to why they even picked up the phone in the first place if they were not going to take an order. I then said no I could not because I needed to place the order before getting on a plane. They took the order but when I went to give them my credit card they insisted that I call back after 10:30am!!! I did figured out a plan b and was able to call back after 10:30 so I could pay for the order. I asked if they could go through the order with me one more time to ensure accuracy. I was told that they were very busy and did not have time for that and to please just give the credit card number. When my assistant went to pick up the order they not only had it under "Telly" instead of "Kelly" they had some of the food wrong (of only 3 orders!) I work for a large corporation and we would never have treated a paying customer like I was treated. Not only did they make it very difficult to place and pay for my order they didn't even have the common sense to go over the order with me! Needless to say I will NEVER be using Chipotle again for my office lunches. Oh and on a side note: I was speaking with the manager of the store to place and pay for my order. | |
| KRystal leon | 2/29/12 |
| im a regular at the chipotle, in the city of industry, california Dont get me wrong I know they are a fast paste invormentand they need to great every customer the same way they treat the one right next to them. Just for the fact that its all about customer service at chiplote. Although i had a very poorly visit today.. well was ording two steak bowls to go, I had "ASKED JESSICA PEREZ TO JUST ADD THE HOT AND THE PICO DE GIO ON ONE AN ON THE OTHER ONE JUST MILD.. though she didnt seem to understand, not blaming hr since they are in a hurry howver though she but all three salasa on both bowls.. so i brought it to her attention that i just wanted mild on bowl and the two red ones on the other bowl.. Didnt seem like i said something for the fact that she raised her voice at me once i told her something... SHE SAID THAT WELL U SAID THAT U WANTED ALL THREE..AS I RESPONDED SAYING NO THATS NOT WHAT I WANTED.. SHE JUST STARTED GIVING ME ATTITUDE SYING THAT WELL I CAN MAKE U A NEW ONE.. that was not the point though i just said its fine just leave it that way sinec it was busy.. so well i was checking out i had ask the cashier what there manager name was n they said MARI.. i Was okay thank you.. Though right before i was about to leave the cashier and walk out the door. Jessica perez had mentioned saying well JUST IN CASE YOU DO CALL MY MANAGER MY NAME IS JESSICA PEREZ.. I WAS LIKE WELL FIRST OF ALL I WASNT GOING TO SAY ANYTING BUT FOR THE FACT THAT YOUR JUST PLAIN RUDE AND UR GIVING ME ATTIDUTE IMMA CALL YOOUR MANANGER DONT WORRY AND ILL CALL CORPORATE ALSO... so now that i try to call the storre to ask for the manager to tell her about this employee of her.. they keep saying shes on another line.. well they seem to say the same exact thing when i call back.. this chiplote is just horriable customer service.... ill think twice on going to either chiplote | |
| Leroy Contee | 2/28/12 |
| I work for chipotle on Connecticut ave.And the general manager Christopher he just fire everyone for no reason.If you ask to change your schedule your fire,call out because your sick your fire.He comes to work when he's off to take the petty cash,he has staff on his arms and hands. he scratches right over food don't wash his hands or wear gloves. He said F the store and everybody and was right in the front of the looby and said i quit F this sh**. The customers had kids there and he just don't care. | |
| Amanda | 2/28/12 |
| I work at OfficeMax in Solon Ohio. When i first started there, i enjoyed many a meal at the Chipotle right across the way. Unfortunately after getting HORRIBLE service, slimy, cold, and vein ridden meat, and talked to like i didnt matter, i discontinued my trips to this particular location. I made a trip there for the first time in several months. In line there was a couple ahead of me. Only one person ordered. I placed my order, and the girl before the cash out marked my bowl as number two of their order. Politely i said "Oh, no no thats not theirs" She ignored me. I looked at the girl who made my bowl and asked her to let her no, the girl who marked the bowls proceded to shout "What does it matter? It all would have gotten figured out anyways." The first girl replied "Dont be yellin at me, shes the one that be trippin." First of all, hire employees that can speak english. Second off, hire managers who actually give a crap about their customers, because when i spoke with the manager about this, he stared at me and said "i understand." with a dull blank look on his face. This location 33599 Aurora Road needs to be shut down. They have SO many health violations, between associates masturbating in the bathroom, to them smoking pot and cigarettes in front of the store, The lax of any kind of real management, and disrespectful associates. If you dont like your job, you should probably consider a career change. Needless to say, i will NEVER return to ANY Chipotle. Ever. | |
| Janet Dean | 2/24/12 |
| To all Chipotle Customer this location let me tell you all this I went to the Chipotle on 8913 Woodyard Road, me and my boyfriend on Feb 18, 2012 around 8:00pm. Once I walked in my friend order a bowl and I order a chicken burritos, but I once a young lady that was streaming the burritoS ask me did I want rice and I said (Yes). Why did she get my rice with the spoon and then started to just smash my rice with her hands on my burritos. I looked again and she was doing this other customer. Finally, they ask what kind of meat do I want and I said "I don't want that, they made 2 before she relaize what she did." She put her hand on my rice smashing it down over and over again. They made another and then she did it again, and the lady that worked there said she doesn't want you smashing or touching her rice, well the moron did it again; and said whatever. And then another employee said I will make it I got the chicken but they put about 3 small pieces and that was it, very salty. The girl, got mad because, I called her out and I told her that I could be an inspector, you would never know who is watching you. I stated to her don't take it so personal, I don't like anyone touching my food period. And I ask where are your gloves. You aren't supposed to be touching people food with your hands. Then she put on a plastic glove. I said to her as she was getting loud, sweetie that is my food and I am paying for it, and you can get mad all you want to I don't care but you aren't supposed to be touching the food period. Some of the employee's told her to shut up, and she just look and said nothing, they apologize to me about her behavior. I will be reporting this to the inspector’s, and that exactly, what I did. I lived in Montgomery County, MD, the Chipotle there is very clean well manner employee's nobody touching your food with their hands, and the attitude of the employee's is great. That young girl shouldn't be working around food she is just nasty PERIOD. Once I got home the burrito was nasty as hell fell apart and and I had no chicken on it but I end up throwing it in the trashcan. Clinton, MD Chipotle, it is all black folks which seem to make it worse for other ethnic what happen to hiring all race. These folks was talking loud to each other and the counter was nasty and food was all over the floor. And then when I said that you never know who a person could be. I stated to them what if I was inspector then what. They started cleaning up and wiping the counter and They should be ashamed of themselves, you never know who come in there, I do work for the Federal Government, the joke is going to be on them, they had a lot of violation, the floors was nasty and the counter top was nasty, and that girl is a MORON. NEVER AGAIN, THEY CAN'T WORK IN Montgomery County MD, and doing that nasty mess, they would be fired....And then here we are getting mad when we spend our money in the white area fare away from where we live. In Montgomery County, it a lot of Spanish people working in them but they are very much well trained and professional and the manager's you get to see them working in the resturant and if you have a problem they would speak to you face-to-face. And always apologize for there mistake that they have made when its a problem. And you get the meal on the house. It is how you treat your customer's make you want to come back for more. REMEMBER THAT they need trainin on how to handle customer food. Janet Dean | |
| VERY AGGRAVATED!!!!! | 2/24/12 |
| I am very disappointed with the mayfield ohio branch! The staff there are a bunch of teenage kids who don't pay attention to what they are doing. The line is out the door because they are so slow! I had to repeat my order about 4 times. They are all laughing and messing around not paying attention to the customers. One woman there kept saying HUH! about a million times because she would ask you what you wanted, but wouldn't actually listen with her ears! The guy who is usually at the cash register ( I don't understand why? he is the slowest of everyone!) said i had chicken and rang me up as chicken but that wasn't even close to my order. I actually got something more expensive which made you guys lose money, but that is what you get when you hire stupid people. Lastly, my husband went to chipotle on a weekday around 4 p.m. but could not get in because the doors were locked. Not only that but there were people inside eating so it was open. There wasn't even a sign on the door explaining that one. Everyone inside ignored him and wouldn't let him in. We are still confused about that one. But anyways you are losing another customer if better workers are not there soon. | |
| christine | 2/19/12 |
| I see chipotle workers smoking pot everyday including the manager Samantha in the back of chipotle I can't believe you allow this in your establishment this is the chipotle off of York next to cub in edina | |
| jordan piatt | 2/17/12 |
| I am a customer once a week at chipoltle, and I am still standing in line at the clifton, cincinnati, location. The staff here is extremely slow and incompetent. It was over a 30 minute wait just to place my order let alone leave the restaurant. Absolutely ridiculous. I will for sure be rethinking my next visit. Terrible. | |
| Disappointed | 2/14/12 |
| I am a true lover of the gourmet chipotle burritos. I am writing this to explain my complete and utter disappointment in my past visits to your restaurant located in Atlanta,GA on Ponce de Leon Ave. Now the quality of service was usually excellent and the quality of food was remarkable, but recently on several visits the quality of service has been sub par to say the least. The new emoloyeees dont know how yo wrapproperly and I have received several burritos with two or three tortillas on them because they tore the original and they didnt have the decency to remake the burrito they just attempted to stuff everything in pillow case type of roll. It would be greatly appreciated if someone from upper management would step in and correct this easily correctable problem. Thank you | |
| Frederick Fernandez | 2/14/12 |
| Hi my name is Frederick Fernandez I am the husband of one of your ex-employees. I just want to know if what my wife told me is true so I can take further action. She advised me that one of restaurant tour advised her that if she did not move up in the company she would get fired my wife advised him that she was willing to grow with the company and about 1 month later they fired her. Before they fired her henry the store manager sat her down and said that she was not doing the D.C.R paperwork incorrectly. Now my main concern is that if henry wanted the paperwork done one way and Chris wanted it another way why didn’t they sit down and talked about it. But from my understanding Chris did not know of the changes that henry made to the D.C.R paperwork and my wife took the fall for that. Now I feel that henry as a store manager should have talked to Chris about this but if he would of it would of bin him on the chopping block. Henry could of also advise Chris that it was his fault that she did it that way. Before my wife was terminated she tried to call Chris but he did not answer the phone she was going to advise him of the paperwork and find out if that was the way he wanted it done. I feel that my wife was set up and due to the fact that henry wanted a new crew. I would also like to say that if my wife was terminated for someone else’s mistake then that person should be treated the same. And there are a lot of other things that need to be taken care of in that store. And yes I tried to call corporate office and only a machine answers. I will be waiting for a replay from you. There are things going on in that store and you guys are too blind to see it even if you already went there and did you audit. You think they don’t know when you’re going to the store to do your thing well they know so be careful of who you advise that you’re going due to the fact that it could be the same person you advise. And I would also like to add if my wife didn’t know much then why did they need her so much and for so many hours please explain that to me and also why did she have to do the schedule if can’t do the other paperwork right I’m sorry correctly. If something isn’t done about this then I will take care of it and go even higher than corporate office. And one more thing when my wife was there she always did what she was told and always had her crew on check. And I would like to bring to your attention that when she filed for unemployment they sent her a letter say that you put that she was terminated for her not preforming the job to the employer’s satisfaction or claimants ability. How would you know that if you didn’t even talk to her about what happened? If I were you I would pick up that phone and call so you can hear it for yourself and find out if she can’t do the job right or not and find out everything else that you want to know or need to know. I feel that the way she was terminated was in just. Thank you and have a nice day. | |
| Vivian | 2/16/12 |
| my experience with chipotles in dallas and minneapolis made me to comeback from times to times...but yesterday, i visited chipotle in newport beach, in McArthur i was so disappointed...they gave me a thick layer of rice burried under a thin layer of other food...the rice and the chicken were so plain in taste... my suggestion is that, rather than cut down the amount of food, which also cut down the level of satisfaction from customers, the management should consider raising the price, if necessary to maintain the quality of food...the effort to get there worth much more than an increase in price for most people...the chipotle die-hards for sure won't mind that... an idea, a taster sent by the company should visit chipotle dallas stores, or chipotle minneapolis stores as a regular customer would do to check on the taste and the amount of different ingredients within the order and then compared those to the ones served in newport beach...and i hope the one on McArthur will change soon for the better...since this area is my current residence now... most sincerely... | |
| done did me wrong | 2/16/12 |
| Here in bloomington mn france and old shakopee rd I was fired after being admitted to the hospital for 2.5 days by the apprentance manager. Before this he opened the store and hour late when it was 19 below zero and refused to pay us or that hour me and two other coworker waited in the parking lot to start our day. (If that don't show dedication to the job I don't know what does) Even after bringing the doctors note in I was still informed that I was terminated and told to exit the store. I'm not leaving until I get the number to his boss. If this is how the management of this company treats their dedicated employees, mexicans who only want mexicans working in an american store, then I really don't want to work here and I am going to tell the young lady who is waiting for an interview to look elsewhere for employment. This is garbage, and this man does not need to be in charge of anything or anyone. Its no wonder that this store has such a high turnover rate, the american employees are treated like shit by the immigrant managers who won't hire you unless you are the right shade of brown, a woman, or white. I am messenging lawyers for a wrongful termination suite. If I was half the man I used to be id take it to the streets. | |
| Shocked | 2/6/12 |
| I visit different Chipotle often and for the most part have had a good experience. Last weekend I went to the one in Monroe, Ohio by the outlet mall. It's hard to sum up all that was wrong from the service, food and the general condition of the place. I guess the best way to describe it is a TRAIN WRECK. That had to be the worst eating experience I have had in many year if not the worst. Chipotle please clean that place up in every way possible. Start with management. | |
| taby walker | 2/3/12 |
| Absolutely hands down the most horrible service ever at this chipotle on 1671 stringtown road in grovecity Ohio. had to wait in line for 30 mins when l finally got to order my food requested for extra rice got l spoon asked for extra chicken barely got any the crew were busy chatting bt coloring her hair blonde just plain rude and in no hurry.called the manager and his response was if l wanted more food l should have said so and if t lts extra rice l want l will give it to you just didnt even apologise.l would rather eat dirt than go back there. | |
| Betty | 2/3/12 |
| I worked at Chipotle from November 2010 to April 2011. My manager would work me like a dog and keep me late while other employees were allowed to slack off, not help me, and leave before I am done(I was there at 7:30a until "4" or whenever I finally was allowed to leave) when they arrived around 10am. This was unfair, I felt disrespected, and further more I NEVER RECEIVED MY LAST PAYCHECK! I returned my uniform and they said the check was being mailed out. I NEVER RECEIVED ONE and now they expect me to remember my 6 digit employee number. I do not understand Chipotle and how they make certain positions so hard to do and give them no assistance other wise I would still be working there. also the manager would have me clean certain things so I would have to get on my knees then he would proceed to make inappropriate comments towards me. I would like the phone number to CORPORATE so I can SPEAK to a PERSON about my last paycheck! | |
| Worst chipotle ever!!!!! Wanamaker rd Topeka Kansas. | 1/31/12 |
| Chipotle is Usually amazing although the chipotle in Topeka Kansas on Wanamaker was anything but that. When I go to chipotle I come with an appetite and I leave completely stuffed. This is the third time I Have visited this chiPtle location and every single time I have left hungry because my portions were less then half the size of any other chipotle I have been to. very disatissfied right and I possibly ever come back to this location. | |
| Lori | 2/1/12 |
| Meat is WAY too salty. I had the pork. There now is some kind of nasty unidentifiable spice on the pork. I don't know if it is also on the other meats, and I won't know b/c I will not be eating there again. The price is too high to risk another nasty meal. Too bad. I really used to like Chipotle and it seemed much more healthy than other fast food places. It's unfortunate that they messed with a good thing. When will restaurants learn that MORE SEASONING USUALLY MAKES YUMMY FOOD TASTE NASTY!!!!!! | |
| Jeff | 1/28/12 |
| Last night I stoped in you rest. in Marysville Ohio. Bad time for all, you were out of pico sauce, onions and tomatoes. Could these people go to the store or go to another location such as in Dublin. I was very disappointed | |
| Ashley Williams | 1/28/12 |
| I am in LOVE with chipotle! Every Chipotle I have been to have been amazing! However, I, as well as EVERYONE I know, is very upset that there is not Chipotle within 100 miles of Statesboro, Georgia. This is a college town, and believe me, college students all are OBSESSED with Chipotle. It's cheap and healthy AND delicious. It's really unbelievable that there is no Chipotle here already. Please feel free to contact me: Ashleyjaejae@yahoo.com | |
| Daniel Irerazary | 1/27/12 |
| Dear chipotle Mexican grill I am writing this letter to you due to the fact that I as a frequent customer of your restaurant find it unprofessional that when I a customer have a complaint due to the fact that during a rush hour there is only one person on the line and no one to help them the manger did not step up to help. I am sorry that I do not remember that date and time but all know is that when I asked for the manager that day the person that attended me told me that (If you find him let me know) I then asked that person if I could have the store managers name they advised me that his name was henry and that he hasn’t been at the store for the last 2 hours and that the was no there manger. I would also like to bring up the unprofessionalism of employees speaking among themselves that someone called joseph let another employee walkout of the store while they are still on the clock to take care of personal business for 2 hrs. and came back 4hrs. later. I also fined it very unprofessional that your employees talk about their store GM has his mistress at the store during store hours and all she does is sit in the office while she is there and talk on the cell phone in the back of the store. I also find it very disrespectful that all of your employees are seen their boss grab her by her love handles in public. I have been going to your establishment due to the fact that the food is really good and everyone was very professional. I don’t know what has been going on for the last month or so but as a customer I feel that management should start acting more professional as well as your staff at the Miami lakes store. I would also like to say that when management is that friendly with their staff things will happen that will stay within that store and if management isn’t worried about that then to me that means that they know 1 or 2 of higher up’s in their districted so if someone from corporate can handle this issue personally and take care of this matter without warning so they won’t prepare for your visit. The reason I say that is due to past experiences with my own employees. I also notice that there are cameras in the establishment so there should be footage of what is going on in that store if any of it is true. Last but not least I would like to say that for the last month what type of management do you have running that store and if someone is ever going to run that store they need to be a better example than what you have their now. | |
| not trying to make enemies trying to do my job | 1/22/12 |
| your store in san atonio tx is the worst place to work.Give Casandra a servise manager job and she thinks she controlls everything,she is so lazy and puts the pressure on everyone,she lies to cover her butt.Rude lady likes to call people names.You guys need to hire new people and not these inmature people.Your store has as lost a lot of custamers and that is coming from all the employees that work there.Grow up people | |
| | 1/19/12 |
| I never got pay for the one day I worked at the Duluth location in Georgia. I am a very experience manager I liked the concept and I decided to go work for them. The management team was very disorganized and when I asked for the schedule the manager on duty told me that it would change. They call me back and told me I was fire???Well this was ok by me, I told the manager on duty to mail me my check. I never got it and now I am holding a W2 for pay I never received I been trying to contact the corporate office to no avail. Now that is bad business practice and poor management. | |
| John Terry | 1/14/12 |
| I have been going to the franchise in Glendora Calif my wife and I have been going to this Chipotle since it opened. I myself did not like the food that much but my wife liked it more than me until today. She went to the store in Glendora I ordered the Pork burrito and my wife ordered the same, her sister also had the Pork Burrito. I take like a big bite and said who dumped the salt shaker on the pork, then my wife to my surprise since she always liked it, said the same thing along with her sister. I told her I have had the same problem with the chicken, now the pork who ever is seasoning the meats probably does not have any taste buds in his mouth, it was like eating salty beef jerky. Now after drinking a gallon of water from the salt on the meat I just had to sit down and write this letter, we are done with Chipotle to me its no big deal because I never liked it in the first place but my wife I think is more upset than me, she is also done going to eat there, how or why they do not have a manager their to test the taste of the meat is beyond me, but that is what happens when you get chain fast food places that any one can own and who ever hires these managers to run these joints should do a better job than they are doing, I see this francises going down hill in 3-5 yrs if they do not bring up the quality of the food. | |
| lee | 1/7/12 |
| i used to work at chipotle in columbus indiana. they had just built the restaurant and was finishing it up when we had orientation. the first few weeks were awesome. after that everything turned to crap. the managers started working against each other and started trying to turn the employees against each other and the other managers. one manager always yelled that he was working with a bunch of retards and we didnt know how to do anything. that was chris. the other one chelsea picked favorites and the rest she didnt like she treated like dirt. her sister transfered from another store and got the royal princess treatment. brought a dog into the kitchen.. thats filthy.. got to wear holy and ripped jeans. we got sent home for that. there was a time that we were slammed and chelsea her sister sam and an apprentice from another store were outside smoking a customer complained we wernt fast enough asked to speak to a manager i said exactly where they were needless to say chelsea gave me an ear full. we were constantly busting our butts working hard and fast but it was never hard enough and never fast enough. the managers starting looking for ways to get the employees fired. chris straight up said if u dnt side with us u r gone. started accusing people of using drugs and stealing from the store. nothing was ever proven. we would call to see if we worked they would tell us we were off so we got written up. the main manager maria is clueless and not up to date with anything nvr knew when someone got written up. i missed a day of work because i called and they said i was off. i called maria she said i still had my job i go in there 3 days in a row to work and they send me home. they refused to let me clock in. they give away clearly too much free food and mark it down as waste. i have talked to at least 3 people i started that job with they all feel the same way as i do. needless to say almost everyone of us that started with the store left. | |
| sophia griffin | 1/5/12 |
| i worked at chipolte in april of 2011 i bussed my but to go over and beyond my job duties. in august of 2011 there was a problem were my house got molded out and my 1yr old son got very sick but i still managed to come in and buss my but the gm on site was olga g she is an unprofessional person she was very rude and crappy to staff she cursed staff out in spanish so one day 2 people called off it was me a cashier 1 preper and olga there. we had a line out the door where it was wrapped around the two stores next to chipolte.i worked the line by myself for aleast two hours or more. the cook went to get olga's help but she neva came to the front line so i went to the office to ask her myself to come and help people was walking out the lines(loosing customers) when i walked back there she was eating and watchin front line on cameras so she knew it was extremely too busy for just one person on line she neva came out to help so i did wat i could to take care of customers then i quit this gm is not a good manager alot of people have quit because of her corpate neva did anything several of us called the workers line but nothing was done.i loved that job i was there for 41/2 mnths til this happen | |
| chad wilkoff | 12/22/11 |
| your rating use to be 5 stars until a recent visit to a new chipolte in mt. vernon ohio, address is 857 coshocton ave. every thing was poor. staff with no hats on protecting from hair falling. and poor sanitation practice the staff was sickly cough over the food. when i got to counter to order my normal bowl i was told sorry no rice because it was under cooked so they pulled it. ok i said i will have steak tacos they said sorry were out we need to cook more . i evently left pooor training poor staff poor everything i use to go to my old chipolte in westerville ohio 3 times a week i will never go here again. fix this please next step is me callin health inspector who im close with since im a chef myself. let me no what you are doing about this and email me back chefchadw@hotmail.com. | |
| Mike | 12/17/11 |
| I love their food and it brings me back but management corporate wide is something to be desired. At chipotle the customer is never right. I ordered online ahead of time in order to avoid long waits at their new location in Albuquerque NM just to find out when I got there the wait in line was shorter than the wait for online orders. 1.5 hours online and 45 minutes in the store. when I told the manager how absurd this was she gave me 3 options. Wait in line, come bac when your order is ready, or go somewhere else. | |
| Complain to Corporate | 12/17/11 |
| I love chipotle, but hate a location near me in brentwood,ca! Rudest service I've ever had in my life. If you go on their website and find the "contact us" button somewhere at the top, you can complain directly to corporate. Complaining to the managers does nothing, since their often part of the problem . They deserve to know poor management in some locations is pissing people off and costing them revenue! Interesting to see most of the complaints in regards to rudeness and poor service are in cali. Poor regional manager perhaps? | |
| aimee | 12/18/11 |
| I absolutely love chipotle I was introduced to it about a month ago I think i have gone to it atleast 3 to 4 times a week. I was actually on my way now and I was thinking about why they dont have a rewards card or something I think that would be a great idea. Thanks love chipotle!!!!!!!! | |
| Mike | 12/13/11 |
| I visit a Chipotle a couple times a month in AZ, always a great experience and I was around the first store in Denver when it began. I have read the other reviews, and I must be honest and say it's just life people! Is the food good (yes), do people have bad days (yes), are most states a right to work state (yes), so be thankful you have the money to eat out, and just maybe YOU were having a 1 star day. lol!! Happy Holidays! | |
| John Jay Jarvis | 12/14/11 |
| Reverse Discrimination. I have been unemployed for about two years now. I been constantly seeing ads for employment at Chipotle Grill. Snag a Job, Career Builder, etc. I just had to move and am about one mile from a Chipotle location and I decided to apply. I went to the location and asked for an application. I filled it out and asked for the manager. She said "I don't have time to talk to you today, can you come by at 10am in the morning for an interview?". I said yes. As asked, I returned for the interview the next morning at 10am. The manager came to the front door and said "I'm really busy, can you come back tomorrow?". I said "well, I'm dressed and I made the trip here and I'd really like to do it today". She said "Ok, come back in about 45 minutes". 45 minutes later, I returned for my interview. I thought that it went very well. At the end of the interview, the manager said "If you don't hear from me by the end of the day today, that means you didn't make the cut". In all my years of business, to hear a hiring manager....a "professional" hiring manager...say "if you don't hear from me today, you didn't make the cut"...I found very surprising. And I figured something was not right. Needless to day, I didn't hear from her. Four days later, I get a phone call. It was a young lady saying that I was needed for a job interview at Chipotle the next morning at 10:40am. The same location I had just interviewed at 4 days earlier. I told the girl on the phone that "I just interviewed at that location a few days ago". She said "Well, I have your name right here, John Jay Jarvis, and they want you there at 10:40am in the morning". I said "Ok, I'll be there". I get dressed up and cleaned up and I am there the next morning at 10:40am. The manager comes out...the same manager I interviewed with 4 days earlier. She sees me and smiles and turns around to go back towards the office. She then returns and says "I am so sorry...I told them not to send me anybody that I had already talked to." She then said "I'm sorry we wasted your time" and she handed me a little plastic card that is good for one free burrito. Oh boy. The free burrito is going to make all my problems go away and make up for the time and trouble that I've invested trying to get a job here. For the manager to say "if you don't hear from me, you didn't make the cut". To be called in for a second interview that never happened. UNPROFESSIONAL. Something is not right at this place. AND...it suddenly dawned on me....every time I have been in this Chipotle location, I have noticed that EVERY single employee that I saw seemed to be between 20 and 25 years old and of a Mexican heritage. THAT is why I did not get a job. I am too old (I'm 49) and I'm not Mexican. I'm college educated. I am well spoken. I am smart. I am honest. I have a great resume. BUT...I am not 20 to 25 years old and I am not Mexican. If that is the guidelines that this manager wants to use to decide who she hires, fine. WHY even waste my time by having me make THREE trips to the restaurant for interviews???? When she knows she is not going to offer me a job even before we start talking???? I am very disappointed in what has happened here and plan to pursue it until someone takes notice that this is NOT good management. | |
| secret | 12/3/11 |
| I actually work for a chipotle. Personally I love chipotle, the job is fun and i love working for the company. Although i have dealt with discrimination, I've been sexually harassed, and people mock my religion. When I started working there everything was okay, until i converted to Islam. They call me Jihad which means "Holy War", and alalalah, they even put me on the prep sheet under that name. When I converted I started getting treated different. I cant quit my job because I have to take care of myself, and jobs arent easy to find. Also, i recently found out that one of my managers is sleeping with one of the back-of-house crew members, and she has been treating me really unfairly talking about firing me. I will record conversations, I will have videos, this must stop. Ive never had to deal with anything like this. It is just wrong, and I dont deserve it. I dont want to start a lawsuit, because I dont want money. But im sure Steve Ells did not create this company and resturaunt for people to run their stores like this. | |
| Ann Wagner | 12/4/11 |
| location: 3700 Park Blvd. St. Petersurg Florida. Both managers Juan and Maria were extremely rude, with not a shred of customer service inclination. Juan, doesn't even speak english, poor thing but, he spreads arrogance and self importance. Both of them should revise their attitude and take some classes in english and humanitarian ethics. It disturbed me to no end to see them snarl at the hard-working employees on the line. Horrible managers. Horrid experience. | |
| help | 11/21/11 |
| Chipotle manger are very rude they do not listen to there customer they argue with and instead hearing what you have to say. They do not know the differences between legal documentation. that why they hired a bunch of e legal immigrant and got in trouble. | |
| Lynn | 11/3/11 |
| The chipotle in spotsylvania va is great when it comes to the food. But there is a girl that works there with dark hair that has to be the nastiest girl I have ever spoken to in my life. She Grabs my credit card out of my hand every single time I am there. I called to complain so hopefully they fire her sorry ass | |
| swissham@gmail.com | 10/21/11 |
| I leave in Europe and spent my summer holidays in FL eating several times a week at Chipotle Delray & Daytona. What a GREAT experience, we finally found a fast-casual restaurant making all my family happy (including my wife!) at a very affordable price. TexMex food is in high demand here in Europe and in general expensive, if Chipotle decides to open outlets in continental Europe, I am your man, CONTACT ME! | |
| M J SMITH | 10/16/11 |
| Ordered lunch for my staff and according to your fax sheets you are to "fax and call and verify" which I did spoke to a women and she told me my order would be ready at 12:30 and it would be 45 dollars. when I went to get the order it was not ready and was told our fax machine is broken really I said so how would I know my order would be ready at 12:30 and it would be $45.00. I requested to see the manager and told him I am a manager of a department and he needs to review his staff and fix his maching I was a little surprised at his attire as he word baggy jean shorts not quite the look for a manager I would say. Needless to say I was not impressed with the Chipotle resterante in Monterey California at the Del Monte shopping center perhaps corporate should do surprise visits in some of there building. What I saw and had happen was a big disappointmen | |
| holly lingwier | 10/13/11 |
| i went to chipotle in colorado springs on garden of the gods! omg ill never go there i find so much hair in my food and they are sooo rude! i told the manager i found hair she didnt belive me ... wow ! | |
| Waiting for chipotle | 10/12/11 |
| There are numerous chipotle locations in NYC but none in a 35-40 mile radius for me even though I am in NY! A chipotle location by the Woodbury commons outlets would be a great location because of all the shopping traffic & there is not ONE decent food place in the area!!! | |
| Gayle Villanueva | 10/11/11 |
| I just wanted to say that I have had the best customer service experience given from a manager then I have ever had at any other restaurant. I frequent the Chipotle on Delmar Blvd ("The Loop") in St. Louis, MO where Mike Vroman is the manager. He is very friendly and handles his responsibilities with professionalism and respect. Always has a smile on his face. I am very pleased with the friendly service I have received from going to this location. He is a wonderful manager and deserves to be recognized for his outstanding work ethics. WAY TO GO MIKE VROMAN!!! I recently found out that he was being transferred to another location in St. louis, MO What sad news:( The "Loop" is going to miss you Mike! | |
| matthew fitzpatrick | 10/9/11 |
| Hey my name is Matthew Fitzpatrick on September 28th I had did two interviews and getting the job.I was told to come that Friday with two form of I.D to do my w4 & I9s.Thursday night around 5:30pm I came in and told "RON FORTIER" the GM on 800 Washington ave SE Minneapolis MN 5514.that I was gonna be a little late because I have a baby DO soon and we have to go in for a check up.So "RON FORTIER" tell me to come in Wednesday at 8am and then all the managers seem like they didn't know what was going on I tried to tell them and now thing are out of order.I am going to try contact my lawyer and the Equal Employment Opportunity Commission. I will call ron one more time Matthew Fitzpatrick 651.269.4050 | |
| | 9/30/11 |
| at Chipotle near streetsboro ohio I just wanted to say my girlfriend and I both applied at the same exact time literally and were both interviewed on the spot. Let me also add that they were short a few staff members and were advertising for employment. So she does her interview and they say they'll call her, I do my interview (I will also add the fact that my availablility was full time - 7 days a week morning and night shifts) and they say they'll call me. 2 days go by and my girlfriend gets a call from chipotle telling her they want to set up additional meetings (meaning she was hired basically), but still no call to me. another week and a half go by when i finally get a call from the hiring manager at the store telling me that sadly, I was not chosen for employment there. Want to explain that one to me?? You hire my girlfriend who is applying for part time, but you DON'T hire me - the one advertising full time employment??? you really have to wonder how some of these people got into the "upper" positions they are in! morons! | |
| Jane Doe | 9/27/11 |
| I worked for a Chipotle for only a few weeks but I chose to leave this so called oppurtunity-filled business after being overworked and treated like a piece of crap. I still don't know how the other employess make it through thier days. I would like to go much further into detail about why I am so unhappy but it was made very clear when I was hired I would never be allowed to share any information about Chipotle to the public. At the time I thought it was just for recipies, now I am starting to realise it is a corrupt business and they wouldn't want anyone to find out. I'm almost fearful of the legal action that might follow. I did sign the paper after all. I have kitchen experience, though not the kind Chipotle does, but previous places I was employed at,like Burger King for example, has a crew of about 6-8 people at a time and put out maybe 3,000$ worth of food on a night shift (at least where I was working). At Chipotle they have only 5 people on a very busy day and put out 7,000 to 10,000 dollars worth of food. You can only imagine how crazy that would feel. Like you can never, ever get any further ahead. Your always rushing, always running. How can you produce quality when your so busy? Some of my managers understood the concept of "up-lifting" the crew's spirits. All of the managers preached about being in a good mood so we could all cooperate, however one manager in specific, never enforced such ideas. He would see the misery, that was very clear amongst the crew, spreading and almost laugh at us. We were all so busy smiles would turn to grimaces within a matter of two hours or less. How can anyone care about what they are making when they are so unhappy? This previously mentioned manager would simply yell louder to work faster until his voice was the last thing you wanted to hear. I understand 99.99% of places do not include smoke breaks into policies, which is understandable. At my location I was only given one on trash runs, probably so the manager would never be held accountable for breaking policy, which again I completely understand. If I have to work to earn my smoke, I most definately will. I am not a slacker by any means. I never stood around or neglected to do my job. I wasn't given the oppurtunity to if I had wanted anyways because of the constant fast pace. However about two and a half weeks into my job we had the BUSIEST day I had ever worked, now mind you I have worked some hard labor jobs that were not ever easy. The smiles turning to grimaces came quickly that day and the manager was barking louder than ever. However the tyranny of business did slow and I felt it was an oppurtune time to ask for a "trash run". However when I began asking another emplyee, who has been working there much longer than me, started whining about her break with a very apparent attitude in her voice. We have both been at work the same amount of time. I simply asked after she walked away, "well what if I go before she does... after I clean up, just real quick?". He said finish and we will see. I assumed I had a glimmer of hope for a ciggarette, but he immediately walked up front and put her on break, which I was unaware of until I came back up front. Still, frustrated and angry I kept my mouth shut and kept working. After they got back I kept looking his way thinking he might remember me until I couldn't take it anymore. I finally asked "I'm not getting a smoke break am I?". He loudly replies, as he often does, "I don't have to give breaks on five hour shifts". I simply snapped but managed to keep most of my composure. I said even louder..."I'm not asking for a break, I'm asking for five minutes!". This is all on the front line on front of the other employees and customers by the way. I walk to the back to grab something and he yells loud enough from the front I can hear him, "Well you can clock out and go home if you'd like". Anyone knows that means your fired so not one more word left my mouth because if it had, I would have been fired. Mind you now everyone in the store heard that. I simply finish my shift, almost in tears, mouth closed, barely able to speak to customers. Four minutes till my shift is over I leave to smoke and come back in for my free meal... who can pass up free food even in a bad situation. :D. He makes sure to call me into the kicthen, where the employees are working and repremand me again in front of them. He said to me, "When I smoked no one knew it and I work 11 to 12 hour shifts so your addiction isn't my problem. If you have a problem with me not giving you a smoke break I can take you off the schedule, you understand?" I nodded of course. Too mad to speak. Then he follows with "Any questions? Any problems?" Which I said no to and quickly left. Ever since the day I quit, about 4 or 5 days ago, I cannot find the number to corporate ANYWHERE. Tons of articles say the stores are "not allowed" to give it out and just give you the store numbers. I wanted to complain about the way I was treated though I will NEVER, UNDER ANY CIRCUMSTANCES, work for them again. I have worked many jobs, full time and part time, and like I said I always do my best, but I have never been treated like that EVER. Don't ever work at a Chipotle and honestly I wouldn't eat there either. Don't support corruption and tyranny in the workplace. | |
| michael kiely | 8/11/11 |
| i really love your food and would love some coupons! i eat here at lunch at least 3 times a week but cant afford my taste buds any longer, haha a few free burritos would be really appreciated Kiely2122@gmail.com | |
| Kimberly White | 8/16/11 |
| I ate at Chipotle in Elk Grove, CA at their 7440 Laguna Blvd restaurant on Saturday, August 13th. Chipotle claims to use Organic meats, displayed right up on their menu boards. I cannot eat any meat that has antibiotics and/or growth hormone injected into it, as it makes me deathly ill. I called the manager today, August 16th, to inquire if they have had any reported food borne illness outbreaks from Sat, Aug 13th. The manager stated, "No, not that I am aware." Food poisoning is no laughing matter. I witness restaurant staff consistently cross-contaminating foods and using unclean food-handling practices. I know, as I am certified in food safety and sanitation. Folks, we need to speak up and report these unsafe food practices to the management and Corporate Headquarters when they occur. I am on my 4th day of illness and not better yet from my meal Sat at Chipotle (carnitas salad). I will be contacting our local Health Department as well. Contaminated food kills thousands of people annually. Don't think you can't be one of them. Speak up, please! | |
| Anne Lackey | 8/23/11 |
| Today I had lunch at the Chipotle on Camelback and 16th Street in Phoenix, AZ. First of all, I appreciate the quality of ingredients. For my own health and the health of our planet I am glad to see this level of responsibility. Then, I was greeted with smiles all down the line. Everyone was efficient, yet friendly. The manager, Tiffany Rodriguez, and another employee came by to see how everything was--again, in a very friendly and cheerful manner. And, oh yes! The food was delicious. Thank you, Anne Lackey | |
| Mike Eddy | 8/29/11 |
| I took my family to your Dania Fl store on Stirling road had a great experience! We ordered got our food and sat down to eat.Once we started to eat i noticed that there was a bone in my food.I went to the manager on duty and he was so sorry i could not believe that somebody could be that nice.He replaced everybody meals and then apoligized again.I think you guys have a super management team! I ask the man for his name:Rob Lombardo super,super,super! Thank-you for the quality service.Will be back. | |
| Mustapha | 8/30/11 |
| Chipotle sold to my son a barbacoa burrito for $:10.20 when it supposed to be $:6.35 Thats a rip off. I am not really happy about the way they handle their customer service | |
| Jessica Barragan | 9/12/11 |
| My name is Jessica and I want to say that the Chipotle on 230 W. Monroe Street, Chicago, IL is the best. The girls are so nice and friendly. They are alwawys busy but they provide excellent customer to each customer. I had bad experience in the past but the girls on this store sure made a difference. Thanking so much you | |
| dallas | 9/13/11 |
| have ate chipotle 5/weekfor 2 years. calling in order every lunchtime. new manager no longer would let my friend and i call in order. we ordered 15 burritos a week. i am now no longer going their. poor hospitality | |
| Nathan Hatzenbeller | 9/14/11 |
| (The following is a letter I just sent to their website's feedback page. I am also sending this to their corporate offices in Denver when I get the chance.) To Whom it May Concern: I am writing this letter to inform you of my dissatisfaction with one of your restaurant locations. The address to said location is: 9965 Hudson Rd. Woodbury, MN 55125 651.739.1164 I have been a customer of Chipotle for over three years. I have not had many problems with your business until now. I have been to this location a handful of times and each time there has been a problem. I have witnessed them constantly breaking burritos while wrapping them. I recall the first time I went to this location; they broke every burrito in line ahead of me, including mine. The other day, I asked for a chicken burrito. The chicken container was near empty with a pile of new cooked chicken near the grill in the back. Instead of waiting to get the new chicken, the young lady serving me scraped the remains of the near empty container onto my burrito. It looked like half the serving of meat you would normally receive. Afterwards, they broke my burrito as I watched rice spew out the middle of the burrito. Another time I went to this location, they place literally 3 shreds of lettuce on my burrito and immediately started wrapping it. I had to stop them and ask for “extra” lettuce. These complaints are not just annoyances. They are shorting me food that I am paying a static price for. In my eyes, it’s no different than taking money out of my pocket. And yet, these were not enough to warrant my writing you this letter until the incident of today. I ordered a burrito bol today before work. I got extra meat, deciding that I would eat half of it there and the other half later at work. While I ate the bol, I took a bite and noticed something rock hard that I had bit down on. I could have broken a tooth, or worse swallowed it. It was a screw. I’m curious as to how a screw falls into your food as your employees are preparing it and nobody notices. This is hardly the “food with integrity” a customer would come to expect from your establishment. Instead of making a big deal out of it around all of the customers, I decided to keep silent, cover the rest of my bol, and be on my way. Never minding the fact that my appetite is gone and I’m probably going to throw the rest of the bol out and lose money, I am more concerned about there being a metallic object in my food. This is unacceptable and consequently the reason I am now writing this letter. My father and my two older brothers were also avid fans of chipotle. Needless to say, they will be thinking twice about eating at your restaurants in the future. As a combined whole, I estimate we spend at least $40-50 each week on chipotle. If that isn’t enough, I have already posted about this on my Facebook account with pictures of the screw included. In less than an hour, there are twenty-six replies: two of which are from friends requesting to make the album public so that they can share the pictures and story with other people. I can take this even further and post my story on the chipotle fan pages as well as simply spreading my story by word of mouth. As much as I love Chipotle, I can do without and go right next door to Qdoba and endorse their business over yours. Attached are pictures of the screw that I bit into and how it looked after I spit it out onto the table. I demand that someone from your corporate offices get back to me on this matter as soon as possible. I would like to know what is going to be done about this and how I am going to be compensated. Sincerely, Nathan Hatzenbeller Sting9701@hotmail.com | |
| Rayray | 9/7/11 |
| Food iw ok but I want a free coupon or something. If i don't get hooked up I'll stay in front of da store and yell ratzzz!!!!! | |
| William Atkinson | 8/25/11 |
| I emailed you guys three months ago about bringing a store to boise idaho,I have seen that you are building on right now. I would like if you could call me about being the kitchen manager as i was one at the pearl store in Portland. I can be reached at elvispresley.atkinson4@gmail.com. | |
| Mari Dejesus | 7/28/11 |
| AMHERST OH CHIPOTLE......WE LOVE YOU I just want to say everytime me and my family go to the Amherst Chipotle we always come out in better moods than when we walk in!! The girls on line are always sooo friendly, even the guys on the grill and making rice are smiling. Im currently 8 months pregnant, and one of the girls even took the time to ask me about my pregnancy, telling me she was also pregnant!! This Chipotle's customer service is amazing. Even if there is a delay in getting our food, we are offered free drinks for the wait...which is never more than 5 min.!!!!! The food is always perfect, the lobby and bathrooms always clean. I can honestly say i never seen a upset customer during my visit.!!! Thank you Chipotle Team and keep up the good work!!! | |
| Leah | 7/28/11 |
| Horrible, I ordered Steak Taco at the Chicago, Elston location. While I was eating the Taco I felt something harder, I took it out and it was a nail with red polish on. I filled out the on-line complain link, they called and said non of our employess had a fallen nail sorry. Really! Like I wanted to be grossed out by having a nail in my mouth. For all I know if a freaking toe nail. So the manager is suppose to come and pick up the nail as if they don't beleive me that it happened. So I guess that's what you call fresh, fresh from someones fingers! I want them to changed their policy's and I hope that this doesn't happen to anyone else. To file a complain and then make me feel bad as if I was doing something wrong. BAD BAD CUSTOMER SERVICE! I also tried to call corporate office, I can't get through maybe their getting mani-padi! | |
| Patrick Boyle | 7/28/11 |
| Chipolte, We use to live in Denver, CO and just moved to Holly Springs, NC. I wanted to buy a franchise and learned that you do not sell them. You have the very best food at a fair price. The best restaurant going by far. How can we convince you to open a store here in Holly Springs (Raleigh area). This is the fastest growing area in the RTP area. There is documentation available to back up the claim. Centex is building a new 326 housing project here right now. Nobody is building houses anywhere in the country. A store would be a huge success here and I would be willing to manager it to be part of your expansion into the area. Hope to hear from you. Thank you for good nutrition at a fair price! Pat Boyle paddyb162@gmail.com | |
| Sheryl in Arizona | 6/27/11 |
| I eat at Chipotly at least 3x per week, the food is THE BEST fast food around. Great food, great service, great price....an unbeatable combo! Suggest adding brown rice to your mix as an option for us brown rice lovers....more whole grains. | |
| Amy Baden | 6/28/11 |
| Last week I received a phone call from a team member at the Olentangy Plaza (Columbus, Ohio) Chipotle informing me that I had won a "Free lunch for my entire office!". As a result of pulling my business card from their fishbowl...indeed I was the winner! The entire experience...from communicating with me, faxing in the order, order completed promptly & correctly, to a delicious meal with 33 of my colleagues was professionally done!!! Very impressive. We'll be back!!!! Sombreros off to thier ENTIRE team!!!! | |
| Patricia Baugh | 6/15/11 |
| SirMaam i have never been to your restaurant but have heard alot of positive comments. I live in South Mississippi and would like to know if your company has any future plans of development in my city, Diberville Mississippi? My email is pbaugh@cableone.net | |
| Melissa | 6/17/11 |
| From Chiptle's website: "Unless you have an allergy to delicious food, in which case, we might have an issue...The only soy-derived ingredient is highly refined soybean oil, excluded as a major food allergen." These days pretty much all soy is genetically modified, and there is a lot of negative news/research associated it (and its manufactures). From what I have read, soybean oil isn't really that great for a body even when it is not genetically modified. I went to Chipotle before I knew this and could not figure out why I felt ill (headache and stomach ache) after I ate there. I tried different things, like having the salad instead of the flour tortilla, but I still felt ill. I then asked for a salad with just oil on it (instead of the dressing). That is when I was told that they only have soybean oil. I knew from other experiences that this type of oil caused me to feel ill. So, I'm not eating there anymore and I think that Chipotle is a big bloated hypocrite for using an oil that is so controversial anyway! | |
| David Lewis | 5/23/11 |
| I went to chipotle today located in Winston Salem NC, and I had a great experience the girl that help me with the menu was great, beautiful smile. I spoke to one of the managers and let him know how great she is... I don't know her name but i am sure I will eat in chipotle more often and hopefully see your star employee serving my meal. | |
| Brenda F. | 6/1/11 |
| I am originally from California. I am a newly wed and moved to Jacksonville North Carolina with my husband who is an active duty Marine. We both love Chipotle's delicious food, but are Very disappointed that the nearest Chipotle is more than 2 hours away :( There is also a strong lack of diversity of food and restaurants here. Even the Marines we know, constantly complain of the few choices of places to eat here in Jacksonville. Honestly I would love to see a Chipotle restaurant open up here in Jacksonville really soon!! I am so sure at least two Chipotles would be needed to supply the huge demand for delicious Mexican food here in Jacksonville :) | |
| Shel Rubin | 5/24/11 |
| Your restaurant in Woodland Hills, CA. is very poorly managed. Service is terrible, floors were sticky,(like poorly mopped). Waited (10) minutes in line, asked what the problem was, told:" not enough help". Noticed Some problem at the cash register. In general, poor training.I left, and mentioned to one employee, you lost a sale, he could care less. | |
| Shade Shawar | 5/25/11 |
| Chipolte was great when it came out in the first few years now nothing like it was meat not good doesn't taste good and it's red yea meat is red just not good anymore I won't buy it anymore. | |
| Susie from Colorado | 5/10/11 |
| Every single Chipotle here in town is packed with illegal immigrants....I'm not goiung back there, american citizens need jobs that they are stealing from us with your help...its very easy to close an eye and favor of them because of cheaper salaries....we are organizing a big group of people boycotting Chipotle and each one of us calling ICE...you had enough problems with the hiring in other states, but seems you dont learn the lesson... | |
| Miss Loc | 5/5/11 |
| The Chipotle on 7th st Washington DC NW is the worst.They didn't have bottoms for the bowls.Neither any sour cream( this what makes it takes great).The workers doesn't have any customer service skills what so ever.If you're coming in the DC area don't go to the 7th st location.You'll be disappointed. | |
| hileen salas | 4/27/11 |
| This is my favorite restaurant in the world [except for a few I can't afford, like the Bella Vista in Silicon Valley.] When I visit New York City I eat there several times a week, and NC has great restaurants. What I want to know is, can I have one in Buffalo? | |
| V. Reed | 4/28/11 |
| I gave 2 stars because the Matthews, NC location is usually pretty good. We arrived and were ignored by the guy behind the counter while he replaced old food with new food in the containers. I asked for extra fajita veggies because I wanted less meat and he barely gave me any veggies and put tons of meat on the burrito. Then, when I got home and started to eat, I found 2 hairs in the burrito (very short, not mine) and the onions were all clumped together - not separated. I left it for my cat who refused to eat it. Sorry, not going again. | |
| R Jahn | 4/29/11 |
| I love Chipotle! But can you tell me why ALL the meat offerings (except Barbacoa) appear so DRY! I'm NOT a hot spice lover, but every time I ask what I think is the most moist meat, they say Barbacoa!! So I order that!! How about making the other meat options look MORE moist and appealing so I don't have to choose the spicy one! I have been to various Chipotle restaurants in the Chicago area, and this dry meat is the standard! Could you look into this? Thanks! A Loyal Customer | |
| ChocolateOne | 5/4/11 |
| Worst service ever at the 4900 block of Broad Street in Richmond VA. When we asked the cashier for a tray she said and I quote "all you got is 2 bowls and a drink" and threw the tray on the counter at us. Our first instinct was to take it to the street, but we remained Christians throughout the entire ordeal. They never ever have to worry about us returning. If something like that ever happened again the outcome may be a lot different. She caught us on a goooood day!!!! | |
| John Volturo | 4/10/11 |
| As of this day forward, I refuse to eat at any of your establishments as well as will broadcast online and in person in regards to your lack of ethics and morality when it comes to the offensive rejection notice I received upon entering your contest. This is my reply to your ongoing contest in which it is requested that you wrap what you love in gold and submit it online for a place in the contest. I placed my child's photo in a gold foiled picture frame and submitted it online and here is the rejection email along with my response: You state to wrap in gold something that you love. I looked at all of the submissions and the majority were simply foolish if not plain idiodic in nature. While I felt my submission was sufficient because I placed it in a gold foiled picture frame, you did not think the idea of loving your missing child was good enough? I even utilized the foil paint feature and completely covered the entire picture and gold frame and it was rejected as being obscene? I want an answer as to why it was rejected and not just a broad excuse that it given to everyone else. I would rather reject your pathetic excuse for advertising your restaurant than accept that fact that you would rather approve stupidity over sincerity. I am offended that you found my submission hilariously funny, any audience that is amused my kidnapped child or a missing child is a sick audience. I do not find my submission inappropriate or obscene in any such manner. What kind of morons operate your marketing department in that they are amused by stupidity and frown upon a father that misses his missing, kidnapped child in which he enters his child's photo in a gold foil picture frame as what he truly loves and wants to wrap what he loves in gold? I am going to place your rejection to my submission to your contest on FaceBook for everyone to see just how impartial and biased your company is to people. I am hoping this will help me with my campaign to raise awareness to boycott your restaurant because of your actions. Regretfully no longer a patron of your restaurant, John J. Volturo | |
| Blake | 4/17/11 |
| Usually I love Chipotle. The food is almost always good. This rating is based on the customer service, or lack there of. The Chipotle, in Findlay Ohio, is open until 10pm. My girlfriend and I went in to order a couple of burritos at 9:12pm. The employees were already cleaning up, which isn't a big deal to me. The thing that made me mad was the fact that they were complaining about customers coming in, right there in front of us! I couldn't believe that they were complaining about business. They were blatantly upset that we were there and even more angry that there were still customers filtering in. It's not the first time I've had a bad experience with the employees either being mad that customers were there or the food wasn't prepared in a professional manner. It seem as though employees of Chipotle hate their jobs. | |
| Richard Gozenya | 4/20/11 |
| I went to the Chipotle at Kellogg & Rock in Wichita, KS. HORRIBLE customer service. I waited in line for 12 minutes because there was only one person working behind the counter. I will never be a patron of Chipotle and am so displeased, I am considering notifying the Corporate Offices. Pathetic, especially in this economy. | |
| Eric Newman | 4/7/11 |
| Training for a marathon and eating Chipotle every day! So I have great news, I've lost 25lbs over the past 2 months by eating Chipotle everyday and doing a little running. The key is to get a bowl without rice, cheese, or sour cream, and to get lots of guacamole :) One month ago I decided to register for the Twins Cities Marathon in October. I have never run a marathon before, but love running, and have enjoyed the weight I've lost thus far. The reasons I'm writing this is because I would love Chipotle to be involved in some way with my training. If Chipotle sponsors me I wouldn't need my registration paid for (because I already paid it), but I could maybe get a shirt or work some kind of arrangement with my local Chipotle that I visit everyday. Everyone at that location knows me by now anyways. Its by far the best Chipotle I've ever eaten at (and that says a lot). What I know is that I love Chipotle. I love that I can get my complex carbs from beans, fresh veggies, guac, and meat, and never get sick of it. I will continue eating at Chipotle daily regardless of whether you can sponsor me. I appreciate any insight on ideas you may have for me. Thanks again, Eric Newman, Esq. | |
| BAD BUSINESS SORRY EMPLOYEES!! 0 STARS | 4/1/11 |
| I have never been so dissatisfied with company. Bad service!!! I went to the 718 Ponce De Leon Ave in Atlanta, Ga. I cannot eat bell peppers and asked that they take a few onion out of the bell peppers to put in my burrito bowl. The girl said to me, "There is a line!" I said, "Excuse me! I am a customer just like everyone else. Instead of you arguing, you could have been putting onions in my burrito bowl!" Then her co-worker comes over & says something under her breath, then grabs bell peppers & onions and throws it into my burrito bowl. I said, "Can you make my burrito bowl over, I just got done telling her that I cant eat bell peppers and only want the onions!" Then she starts going off at the mouth about a line and other people! I told her, "Like i said before, while your sitting her arguing you could have been done what i asked! Your taking more time talking then you are doing your job! It doesn't take 24 hours to get onions out of bell peppers!" Then she ran to her manager (Jose Ramirez) and he was even ruder! I have never been to a chipotle that treated me like this! If you want good customer service DO NOT GO TO THIS LOCATION! Its sad that I am from the west coast & I was always hearing about "SOUTHERN HOSPITALITY" & this is what I get! This is a joke! | |
| philip | 3/17/11 |
| i love chipotle and its not that expensive but its worht the price | |
| SJ | 3/18/11 |
The 11830 Rockville Pike location is terrible. I went there March 18, 2011 at 3:00 p.m. and behind the counter in the grilling section where they are preparing raw and cooked meats two employees were eating an icecream cone. As they were preparing food the icecream was dripping out of the cone into the food. When I complained to the manager he said he had only been there two days. The employees continued to prepare food and serve it to the customers for a profit as the icecream they were eating dripped into food being prepared. I have complained to the general manager who did not seem to think it was that important of an issue, but would look into it. I have also called the Denver, Colorado business office who have promised me they will address the performance of this location. Keep your eyes open when eating at the Rockville Pike Location. You might be buying icecream instead. | |
Rosie James  | 3/21/11 |
| I love the concept of your resturant and the food, however, employees will make or break you. I have eaten in your establishment often and never thought your employees were so, shall I say, NASTY. Columbia is a college town and I'm sure these employees of yours are just that. Students. I went to a drive thru just behind Chipotle and witnessed employees of Chipotles standing outside the establishment smoking and sratching themselves below. I had seen these three guys working the line the day before. I was appaulled and just became ill at my stomach. The three genlemen noticed me looking and politely "flipped me off". Did they remember I had been in just the day before? I don't think so. What LOSERS they are. Maybe you should think about the show "Undercover Boss" Better yet, Let me be your person to give them the motto of "Believe or Leave" I really like your food, you just need an eye from the sky to see how your employees really act. Thanks for your time, Rosie | |
| Jeff | 3/11/11 |
| Everything is great about the Chipotle restaurants from Texas all the way here to Florida. I have eaten at Chipotle in Allen, Plano, Dallas, TX and in Tampa, St Petersburg, Sarasota, Daytona and my favorite Badenton, Florida location. My only complaint is that in every restaurant it is really difficult to get the cup lids out of the horrible holders! | |
| sheela | 2/28/11 |
| This the second time I saw an unsanitary way of handling the food at Cerritos, CA location!After droping food on counter,he clean it with most dirty cloth I have ever seen and went about making another order without even changing a glove! Yesterday after waiting in line for 20min, to find they ran out of hard taco,and ask for soft, she slam broken corn tortilla and at the end she mushed whole thing, that you do not feel like to eat. When complain, no apology, nothing! They both looked at each other like I am nuts. Very poor custome service! They have sure lost my business. | |
| Babak sateri | 2/25/11 |
| Wow I have never been more ashmed of myself than the way I was made to feel by emma the manager at the tiffiny plaza denver 80237 location........... | |
| Ben Clark | 2/24/11 |
| I went to the Chipotle in Tinley Park Il, and really like the Mexican theme and the healthy menu. I was very Disappointed when they had no Vegetarian Meat Substitutes on the menu which are very Healthy ie., Veggie Chicken, Veggie Steak, Veggie Beef! I hope the company adds some of these on the menu very soon! | |
| mechelle | 2/16/11 |
| Very upset. Went to the one in st joseph mo ordered my food to get a 80dollar ticket...they charged for extra meat I did not order charged for a adult size meal when it was a childs meal amd didn't get anything with it. The big kicker was when I wwanted them to refund some of my money back they offered a organic milk instead... are u kiddng me.. hire some adults to work ur store to supervise the young kids u have working in there please... | |
| Andrea Alviar | 2/18/11 |
| My family and I purchased chipotle today 2/18. when we returned home to eat our daughter ashley began screaming and crying. She was running around throwing up and crying. There was a stink bug in her soft taco we contacted the hospital and then the herdon va location. I spoke with dennis who informed me that he was the store manager. He was extremely unhelpful. We than drove to the location with our extremely upset and emotional daughter. Dennis was there and made us wait then he had a form that he was reading questions from. Im extremely upset and would apperciate some to contact us that is more respectful then dennis. 5712509076 this is my number. | |
| Andrea | 2/2/11 |
| why do people care about a leaky faucet...is it your water bill? and who gives a s*** about an employee who smokes and texts on their breaks, you dont know their sitiation, and you are not in charge of discipling her!! | |
| Raymond | 2/7/11 |
| I LOVE CHIPTOLE, I GO THERE ALMOST EVERYDAY AT LEAST TWICE IF I CAN MAKE IT. THE SERVICES WERE DOING GOOD AND GREAT FOOD OF COURSE. I WAS HOPING THERE WOULD BE ONE IN SPRINGFIELD VA NEXT TO THE PLAZA AND FINALLY THEY'VE OPENED ONE. WORKERS THERE WERE VERY RUDE AND TELL YOU THE TRUTH ALL THE EMPLOYEE'S IN EVERY CHIPTOLE ARE RUDE. IT'S RARE TO FIND SOMEONE THATS ACTUALLY NICE AND I LOVE CHIPTOLE SO MUCH I STILL GO AS A LOYAL CUSTOMER. SO TODAY FOR LUNCH I'VE WENT TO THE ONE IN CENTREVILLE VA. THE OLD FACES WERE A BIT NICER BUT I SEE THAT THEY HAVE BUNCH OF NEW HIRES. I'VE ASKED FOR A BURRITO BOWL WITH EXTRA BLACK BEANS SINCE I LOVE BEANS. THE NEW EMPLOYEE STOPPED AND ASKED HER MANAGER IF IT'S GOING TO BE AN EXTRA CHARGE? FOR JUST ANOTHER SCOOPE OF BEANS EXTRA CHARGE ARE YOU KIDDING ME?!!!!!! THE MANAGER THEN LOOKS AT ME AND SAYS YES THE BEANS WILL BE EXTRA CHARGED. I TOTALLY UNDERSTAND THE MEATS BUT VEGGIES?! ARE YOU SERIOUS I'M SO FURIOUS AND FED UP WITH YOUR HIRES I'M DONE WITH CHIPTOLE FOR GOOD. I CAN'T BELIEVE ALMOST 90% OF THE HIRES ARE SO ANGRY FOR US BUYING YOUR (CHIPTOLE) FOOD. I ADMIT THOUGH THE OTHER 10%'S IN OTHER CHIPTOLE'S ARE OKAY BUT WOW. FOOD OVERALL IS GREAT, CUSTOMER SERVICE YOU GUYS NEED TO WORK ON! | |
| Tony Sloane | 2/8/11 |
| Due to the fact these people are hiring illegal immigrants I will no longer be eating there just like I no longer eat at IHOP or shop at Wal-Mart. This is America and these jobs should go to Americans not illegals. | |
| Garrett Thatcher | 2/8/11 |
| The 3 times I have eaten at the Chipotle on Broadway here in San Antonio, TX have been really disappointing. The employees are rude. My food took forever to be served and it was cold. In general,terrible customer service. I wouldn't waste my time eating there again! | |
| | 1/31/11 |
| well i'm calling about the amherst store in ohio the manager's there nicole mailox a liar she doesn't have manager skills at all she didn't show up to the store for three hrs the manager michelle lucus doesn't do her job she didn't get trained at every area to become a service manager they talk about each other behind peoples back not manager material at all tito u did a bad job at hiring the people there thomas he's a liar too i wouldn't be surprise if that place shuts down by the end of the yr. i believe that those who became a part of that mexican grill the corporate need more of an investagation going on at that store i worked there and i can tell u alot more or go c for yourself | |
| kelly | 1/18/11 |
| I had a question, the Chicago stores now have a delicious soup and I was wondering if someone could tell me the nutrition value of it? | |
| Roberta | 1/22/11 |
| I recently read an article from NumbersUSA.com that you were investigated by ICE, and they discovered that half of your workforce was made up of illegal aliens. Not only is it illegal to hire them, but you could have avoided the bad publicity by using the E-Verify system. It is your direct responsibility to ensure the workers are legal. One of your spokespersons announced that if it were up to him,illegals would still be working there. This would be a flagrant violation of Federal law, and in this economic climate, is tantamount to being un American. I would also like to thank you for now running all potential employees through the identification system to ensure they are entitled to work an American job. For more information contact ICE. | |
| Anonymous | 1/3/11 |
| I was fired from Chipotle Mex Grill in hillcrest, San Diego California I was a cook there. I called the police on my mannagers personal friend and marijuana and meth dealer which he openly admited a few times who also was a co employee. This guy by the name andrew tried to stab me in the kitchen when I told him that Tanya the mannager asked me to step in and have him go prep in the back because he could not keep up with the pace of supply and demand from the serving line. He andrew told me to stop stepping on his toes and get the F*** out his kitchen. Andrew then said Ill F***** kill you. I Said are you serious I told him I was only doing what Tanya told me and shes the boss. This point I was pouring the cilantro lime rice into a quarter pan and he took the kinfe he was cuting the chicken with and stabed at me coming between my mixing bowl and my stomach or lower abdomen for those who like to be anatomicaly correct. I was pournig the rice into the quarter pan. I immediately left the kitchen and told Tanya she said the I sholud not make shit up that she knew Andrew for many years and he was not that type. I told her I was going to call the cops she begged not to do it. I told her I was. She told me ok but first take 10 minutes and then call if you still feel that way. She then sent Andrew home who only lived about 3 city blocks away and he returned about 4 to 6 minutes later. I asked her to trransfer me to another Restaurant and she said she could not and would not do that.She then called Andrew and he denied the whole inccident so I decided to call the cops Tanya told me I could not use the phone in the restaurante to call the police to go find a pay phone. I left the Restaurante and called the cops when all was said and done I was asked to leave and not come backuntil She called for me. A week went by and I got a call to go pick up my check and that was all I was informed of that I was no longer working there and no other explanation was given to me. HOW DO YOU LIKE THEM BURRITOS? | |
| D.Hemphill | 12/16/10 |
| I amachipotle fan , I have eaten them to weregot disgusted but in good way, now what I do not like is the custome service I have experienced, first problem , someties I like steak , I like my steak to look no I like my steakwell no pink , I hav to go thru ell and high water with the preparers at th howe/arden in Sacramento,ca. restaurat, if I want extra rice beans cheese, I have tohear all these hums and hevy breathing , I mean you get the moneyright, whats the point of giving the individual to be able to buildtheir own burrito if the company wants to do things their way, are these places representing chiptle the corporation or is it afranchise | |
| Amalia Reyes | 12/9/10 |
| I visit one of your locations in Chicago, Ill in the Bricktown Mall and was very disappointed to have found a fly in my salad and took it very discreetly to the young. Lady at the register to show it to her and her response was oh it might been in the lettuce and the manager didn't even apologize, I will never eat there again | |
| katie | 12/2/10 |
| i love chipotle! i can only buy it on certain occasions, today i bought a chicken bowl with salad!! as i was eating i found a fly in my salad!! i had no appetite , i dont know what i should do! should i go back and show it to them or forget it.. accidents happen? i am a little sad now :( | |
| Jessica Renaud | 11/18/10 |
| Hello My name is Jessica. I work at Chipotle, the one in St. Pete on 66th street. I don't know if I'm technically allowed to rate my own store like this, but I want to put it out there that my store is the best place I have ever worked. I love my coworkers, the customers, and my managers. The best part is the free food I get. :) I am shocked upon reading some of these reviews, it saddens me that other Chipotles have treated you like that at all, I know that locally the service (in my experience) is much better. Thanks for being a company that I enjoy working for, so I don't dread but actually look forward to every shift I get to work. Best of luck to you Chipotle. :) | |
| ARIEL | 11/19/10 |
| I LOVE CHIPOTLE PLEASE GET ONE IN ALBUQUERQUE, NEW MEXICO!!! | |
| | 11/8/10 |
| I have both commendation and constructive criticism about the restaurant located on Park Blv'd in the Pinellas Square Mall. The staff there are friendly, ready to help in any way, and that makes it a pleasure to go there. However, I have tried for several months to get someone there to address the leaking faucet in the ladies room. Your water bill there must be astronomical! No one has fixed this situation, and I'm sure that you have read how much water is wasted by a leaking faucet. I thought you might like to find someone to take care of this, as it is not being very environmentally friendly. Thanks, and you have my appreciation for using "natural" meats, and serving such delicious food. | |
| Maria DeFalco | 10/22/10 |
| It first started as 5 Stars now its 0. This is the new one in Dover,Delaware I was enjoying the food up till last week when for dinner I went to pick up Order for me and co-workers food when I bought them back we were so ready to eat. Until co-worker went to dip her chip into salsa and pulled up a black HAIR....After that I thru everything out...Now I use to work for Cafetria for schools and at least they go buy the rules that they half to wear the HAIR NET...... Now yesterday I went back to CHIPOTLE and still there was at least 3 to 4 girls with long ponytails dipping into the food that is gross... I would like to work there but I guess you don't except part time? Please do something about your new place or its not going to last | |
| Barbara Barnett | 10/18/10 |
| I love the food but I must voice my disappointment in the drug reference billboards in California. Please remove them. | |
| samantha bethesda maryland chipotle on old georgetown road | 10/16/10 |
I LOVE CHIPOTLE - BUT AFTER MY EXPERIENCE THIS AFTERNOON FROM THEIR OLD GEORGETOWN ROAD, BETHESDA, MARYLAND LOCATION - I WILL NEVER EAT ANOTHER CHIPOTLE AGAIN !!!! THEY OVERCHARGED ME FOR 3 ORDERS OF GUACAMOLE - THAT I DID NOT EVEN ORDER!!!! SO EVERYONE, BETTER ASK FOR YOUR RECEIPTS BEFORE WALKING OUT THE DOOR. WHEN I INFORMED THE CASHIER REGARDING THE MATTER, INSTEAD OF BEING APOLOGETIC, SHE STARTED RAISING HER VOICE IN A VERY CRUDE AND ILL-MANNERED WAY....WHERE DO THEY HIRE THESE PEOPLE .... DO THEY EVEN TRAIN THEM TO DEAL WITH THEIR CUSTOMERS IN A POLITE MANNER? SO, I RETURNED WHAT I BOUGHT $30.00 WORTH - WHICH IS A LOSS TO CHIPOTLE BECAUSE THEY WERE JUST THROWN IN THE GARBAGE - SHE INSISTED THAT I HAD 3 EXTRA ORDER OF GUACAMOLE - WHEN SHE OPENED THE LIDS TO MY ORDER, SHE ONLY SAW 1 ORDER - BUT INSISTED THEY WERE 4 - ....HOW DO YOU MEASURE GUACAMOLE !!!! SO INSTEAD OF HER REFUNDING MY MONEY BACK, CHIPOTLE LOST A SALE OF $30.00 - SO CHIPOTLE, WHEN YOUR RESTAURANT STARTS GOING DOWNHILL, IT'S NOT BECAUSE OF THE FOOD BUT BECAUSE OF THE PEOPLE YOU HIRE !!!! | |
| Clara | 10/15/10 |
| I live in NYC.... I have been to the Chipotle near 34th Street as well as the one off Fulton and every time I treat myself, its always a quick service, hot food and the employees are wearing gloves. The attitudes there needs a little adjusting but as long as its fast service, great food... I'll skip on the pleasant atmosphere. My only issue is I would love to see a chipotle in Harlem. Other than than..... MUAH! | |
| Never Again | 10/15/10 |
| Streetsboro, Ohio - Rt 14 Ordered a burrito there last night. The food was so HOT, as in spicy, I had to eat it with a full glass of ice water AND chase it with a popsicle. I never order the extra spicy food because I don't like it. It was late and I picked the food up on the way home. I got home after dark and boy did I get a surprise. It was too late and I was too tired to go back out for anything else, so I tried to eat what I could. The food was super hot in some areas of the burrito and flavorless in others. This is the last money Chipotle will get from me for their poor quality, inconsistent food. And it doesn't seem to matter which restaurant you go to--their food is always hit or miss, mostly miss. They hire the rudest employees who all seem to be pissed off because you are there buying food. It's just not a pleasant experience and I won't be back. | |
| Pete | 10/7/10 |
| I ate at the Chipotle at Mill Run shopping center, Owenfield Dr. Upper Arlington, Ohio, 43221. No good way to describe the horrible customer service that was provided by Cashiers Claudia and Samantha. They were beyond rude and nasty, to say the least, and that is the nicest way I can put it. This was far and away the worst customer service I have ever had in any restaurant and the worst food I have ever had in any Chipotle Restaurant. I feel this type of poor service is something that everyone at Chipotle Corp. needs to know about. To be given cold rice, cold chicken, bubbling tomato salsa, bubbling corn salsa, and warm sour cream is pathetic. It is honestly not hard to be friendly and kind to every customer that walks in your store, and these two ladies dont understand what is means to be nice and smile with their customers. The really sad part of this is it is a daily part of going to eat at this corp Chipotle restaurant. And no one at the Corp level will do any thing to fix the problems. We have complained numerous times and it continues to fall on deaf ears. I would strongly encourage folks to skip this restaurant at all costs. PATHETIC Having been a daily customer for over two years, I think this posting needs to be out for others to read | |
| pokwang---Los angeles CA | 10/2/10 |
| I come to chipotle located in City of Hawthorne all time and I think the way they charge you with the food is rediculous. I ordered 2 chicken bowl and a nacho. My total came up to $22.17, I got charge for my so called nachos as $5.85 and an extra $1.65 for guacamole and $1.00 for chips. I feel that this was over price and I was unhappy about that. P.S. I don't think that I will be coming back to eat at chipotle. Food price is not worth the quality of the food | |
| Sharon | 9/24/10 |
| Never had anything but wonderful experiences from Maryland to New York and I sincerely hope to bring you to Eastern North Carolina. I want to be able to drive anywhere on the east-coast and locate Chipotle. I love your food, your service and I hope that never changes. I made suggestions about Chipotle coming to other locations in Central NJ and I see it has sincerely paid off. I will be contacting Dawn about a new location. I appreciate your business and what you bring to each community you are in. | |
| David Snell | 5/24/10 |
| My name is David Snell and I wanted to do a review about Chipotle. The restaurant in Matthew's North Carolina is just wonderful. I know because I eat there at least 3 times per week. Excellent food at a fair price. I am getting hungry now just thinking about your food but then your food becomes my food the next time I plan to go to Chipotle's right? Woo hoo. This company believes in giving to the public an excellent meal at a very fair price and the food is always so wonderful and the restaurant is also always very clean when I have go to eat. I would be more than happy to buy one thousand dollars worth of gift certificates from you folks to give out to not only for folks who work for me but also to our clients. I own 8 different companies. I also would like to talk to some one there about putting you folks on our home page of Snell Experts aka www.snellexperts.com We are in every city of the USA and our site gets anywhere from 7,000 to 10,000 visitors per day. This is per day and not per month and we are getting stronger every day. Only the companies that I believe in are allowed on our site since we are very selective. You would be welcome to contact me at the below address: inspectordavidsnell@yahoo.com www.snellexperts.com www.executiverestoration.com support@executiverestoration.com 704-545-0098 | |
| Bud --- Dover, DE | 9/20/10 |
| We arrived and ordered dinner, but found no forks. When I asked for one, an employee reached under a cabinet, and found some UNWRAPPED plastic forks, and tossed them on a stainless steel counter that was absolutely filthy!, and said, "Help yourself". I am amazed that the utensils were not plastic wrapped. [They are apparently tossed into a metal holder where customers help themselves.] Definitely not sterile. And then to toss them on a dirty counter! YUCK!!!!! | |
| Sameul Pettis | 9/11/10 |
| I want to say that I love your restaurant. I was in Chipotle at 95th and Western in Chicago, Il and I now know how women feel when men give unwanted advances to them. In my case it was another man doing this to me at the restaurant and whats more disturbing is that this person was an employee of the store. He continually hit on me while taking my order even asking the name of my cologne I was shocked. My girlfriend who was standing behind me even commented to this man on his behavior towards me. I will not be back in that store again. the restaurant needs to stop this person before he strikes again its repulsive to think of a man hitting on me so boldly i guess he's trying to meet men through his job it needs to stop. Sameul Pettis Chicago, Il | |
| VeriUnique | 6/17/10 |
| I went to Chipotle Mexican Grill last night an order a burrito bowl and could not believe my eyes...there was a FLY..yes a FLY in my food..I'm very disappointed..it was my first time eating at this restaurant. A very sad customer... :( | |
| Cj McHand | 8/24/10 |
| Chipotle 1569 South Broadway St. Edmond Oklahoma 73013 Worst experience ever! I took my two sister in law's to lunch. It appeared that our presence had offended the employee Jennifer. We had 3 bowls, 3 drinks and were not offered a tray. I had an infant in a carrier, purse and diaper bag. Jennifer was short and huffed at me while watching us try to pick up these items with no tray. Jennifer then monitored my sister in law filling our water cups to ensure we did not get soda or any other beverage. We sat at a corner table and were one of two tables occupied in the store at this time. Jennifer decided that she needed to sweep under my feet when I began to eat my meal. Jennifer stated in a loud voice "do you mind moving your feet?". She swept no other area of the store. As a loyal customer to Chipotle since 2002 I was shocked at such horrible treatment. Jennifer went outside to text and smoke, upon returning she did not wash her hands and returned to the food line. We all heard the other employees complain about Jennifer and how much time she spends out smoking and texting. I really hope corporate does something about this store. Cj | |
| Juana Wooldridge | 6/24/10 |
| I had a very good experience at the Chipotle location on 230 W. Monroe, Chicago, IL. It is actually on Franklyn Ave. I wasn't happy about something and the manager handled it very well. The experience really showed me how professional and pleasant the company is! I was really touched by the experience and am now one of Chipolte's biggest fans:) Wow! Way to go to John Moore! Thank you! Now, when my students ask where to go to lunch, Chipolte, is my answer. | |
| Bayardo Martinez | 8/21/10 |
| So I just came back from Chipotle and had HORRIBLE service. The chipotle in Gaithersburg, MD really needs new staff, management, food quality, and better service. Until then CHIPOTLE in general will never get my money, or my staff members. We order here a lot for work; our building loves chipotle, but not after today. Chipotle for pick-up will be OFF our lunch menu. I am very upset and unhappy with the situation that happened today and the managers need to learn about restaurant hospitality and customer service, instead of fighting back by arguing. Sorry chipotle, WE'RE DONE! | |
| Elaine Yetman | 8/11/10 |
| On August 11/2010 I watched a repeat of Oprah show & on it she was showing Steve Ells ceo of Chipotle's showing of his healthy food. I'm sure it is great, but it showed someone putting their hands through a salad & some grated cheese with NO gloves on. Sorry, but that turned me off. Please rewatch this show & tell me I was wrong!!! Elaine Yetman Nashua, N.H. | |
| Jeff Albert | 8/11/10 |
| Disgusting service. I also watched an unsanitary display while AT the store at 112 Commerce Way in Woburn, Ma.. The person making the soft shells dropped one on the floor, picked it up and then made another one without changing her gloves. I waited 20 minutes in line only to be told that they were out of chicken and would have to wait another 10 minutes. Needless to say I left after asking for corporate phone number and only being given number for there store. I called back 3 times for a manager and was laughed at and ridiculed. | |
| Jennifer Lynn | 8/7/10 |
| I went to the new Chipotle at Kellogg & Rock in Wichita, KS. HORRIBLE customer service. Every time I go to chipotle i get plain tomatoes with no onions because im allergic. At this chipotle when i asked for tomatoes, the employees looked at me like i was stupid....then the manager came out and was very rude to me and didn't even apologize for the inconvenience. so we left without any food. To me, eating at chipotle without tomatoes is like eating a taco without sauce. so they had to throw away our food just because they wouldn't get me tomatoes. I will not be going back to that Chipotle anytime soon. | |
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