12405 Powerscourt Dr Saint Louis, MO 63131
(636)207-5100
Reviews For Charter Communications Corporate Office
lseelen  | 5/11/12 |
| i got the bundle package back in march of 2012 at a price with tax included for 131.97 which was suppose to be booked in for two years. i talked to a guy named Doug i.d 97069 i thought that this was a good deal untill i got my first bill and every one since . my bill in march was 161.97 that's quite a difference.when i bundled i went over every thing because i don't like bundles or hidden costs. all of my bills have been that much or higher. when i called to talk to them it was just the run around and they couldn't do any thing for me.. i live on a budget too, is there a law that you have to stay with the plan. i think charter should have all phone conversations recorded . it should be that we have a contract not just charter. with one rep. giving you a price then that price should be in the computers. for all reps. to see and it should be binding just like they say there contract is binding. now this is why i hate contracts.any one thinking about bundling should think twice. | |
| Frustrated in Mankato, MN | 4/24/12 |
| I have the Phone, Internet and Cable service through Charter. I have had the service (when I Have service) for six months, and the gods only know how many service calls without resolving random, intermittent phone and internet outages. Today, I got a number to the National Customer Service Escolation team: 888-266-7618 Their job is to be above the regular tech support team. Unlike the Tier 1 team, they give you contact information, a trouble ticket number and enough information to actually get back to the same technician for an ongoing form of support. | |
| Cindy Stiles-Wilmington, NC | 4/24/12 |
| There should be a rating for -5 stars!!!!! I am disabled and receive my check once a month on the 3rd. When I set up my account with Charter in March 2012, I WAS VERY SPECIFIC that I wanted my bill set up for auto pay on the 4th of every month. On April 30th, I get a shut off notice that my bill was not paid. I called, talked to an ENGLISH SPEAKING rep, had my billing cycle AND new phone number changed on my account. She ASSURED me that everything was changed correctly, she credited my account $30 for my trouble. TODAY, 4/24...I get ANOTHER SHUT OFF NOTICE AND DOUBLE BILL FOR $126.20!!! Again, I call...this time I get HABIB who decides to argue with me, so I ask for a supervisor, I am put on hold for 15 minutes, I get another HABIB aka "supervisor". Who proceeds to tell me that changing my "billing cycle" costs extra (because I want my bill paid on time, actually, ahead of time...4th instead of 24th)! Sooooo....now, they are going to double bill me for paying ahead of time and by auto pay. Funny thing is...yesterday, I had to call them because my cable reception was exceptionally poor and my 15MB internet was so slow it wouldn't connect...they wanted to send out a tech @ $35 to check it out!!!! Guess who is shopping for a new provider?????? | |
| Nancy Hartzog | 4/17/12 |
| I would give Charter no stars if that were possible. I left AT & T a year ago and signed on with Charter and as bad as AT & T was, Charter is worse! In this past year I have spent more time on the phone with Charter than I ever did with AT & T and have made absolutely no progress whatsoever. I have had three new modems and one new t.v. box supplied in this past year and at least a dozen tech visits and I still do not get t.v. channels I am paying for and my internet still loses its signal or there are outages or something else all the time. The last three days I have spent 80% of my waking hours trying to get my internet to work and get channels that won't work. I spoke to 5 customer service representatives yesterday on the phone and was disconnected from two of them while waiting on hold. Each time you call, you get a new person and have to go through the whole long story recounting what is wrong with each one again and again. They are apologetic and give you their name and ID number but you can never speak to the same person when you call back. Techs who come to my home tell me that the reason nothing ever stays fixed is because Charter's equipment in the field is old, outdated and not upgraded or maintained. The technicians are discouraged and caught in the middle. They have to come to customers homes and work on the problems and act like everything is okay when they finish all the while knowing that the same problems will occur again because Charter won't spend the money to repair, replace, upgrade their field equipment. I intend to contact the FCC, my state's attorney general and I plan to go and talk to the City Council who permits the franchise with Charter for my city. Charter is just as guilty as every other big corporation that is driven by greed and ready to shaft the consumer at every opportunity. We must aggressively fight back and demand justice from our legislators and government! Charter depends on the consumer to give up in frustration and decide that we are helpless to change things. We aren't helpless. If enough of us protest loudly and often enough, Charter, like the money grubbing banks will be called to account for their actions. Let's direct all the anger and frustration we feel toward finding a solution from the powers that be in government! | |
| JACKIE DULEY | 3/29/12 |
| After having another catastrophic experience with Charter's customer "support" representive I went on line in hopes of getting an e-mail address so that I could lodge a complaint concerning the abhorent treatment I received from one of their "sterling" "outsourced to another country" reps and wouldn't you know; there isn't one. My guess is corporate doesn't want to deal with their lousy service because they either are inept or don't care. But I did happen upon this page and am at least able to vent. Charter, with many,other corporations have chosen to take the cheap way out and outsource jobs to third world countries who cannot communicate accurately, understand fluent English and then then blame the customer for their inabilities. I was quite suprised when I read only nine positive reviews against sixty-eight terrible ones! WOW! If Joe the plumber got those kinds of ratings he would have bankrupted a long time ago. I identify completley with everyone of you fed up with Charter. We upgrade service and get substandard instead. Charter doesn't want to go the extra mile, invest in American representives to problem solve, or resolve customer complaints. Charter "gets what they pay for". Cheap, substandard third world people instead of great American people that for the most part do outstanding! When Direct T.V. and Dish network improves their policies and services it's GOODBYE, CHARTER! | |
MIKE  | 3/25/12 |
| NO STARS FROM ME. OK..FOR THE LAST SEVERAL MONTHS I HAVE BEEN RECIEVING ADVERTISEMENTS TO GET THE BEST INTERNET PACKAGE. EVERY WEEK I GET AS MANY AS 4 OF THEIR ENTICEMENTS...LETS SAY. I FINALLY SIGN UP JUST TO FIND OUT FROM THEIR INSTALLER I HAVE NO ..TAP LINE. THEY TELL ME IM 100 FEET OVER THEIR ALLOTMENT FOR CABLE TAPS. SO I MUST PAY. WHY...!!!!! MOST OF MY NEIGHBORES GOT THEIR TAPS FOR FREE. YOU MEAN TO TELL ME A MULTIBILLION DOLLAR A YEAR CONGLOMERATE CANT PUT IN A TAP THAT IS ONLY 100 FEET PAST THEIR LIMIT??? NOW MY QUESTION IS THIS....CAN THIS BE HARASSMENT BY CHARTER OR HOW ABOUT ADVERTISEMENT FRAUD??? NOW THIS HASNT BEEN THE FIRST TIME. BEFORE I MOVED IN WITH MY SON AND HIS FAMILY THET RECIEVED THE SAME TREATMENT EXCEPT THEY WERE TOLD THE FIRST TIME IT WOULD COST THEM $1700 FOR A TAP LINE. THE SECOND TIME THEY CALLED CHARTER THEY WERE TOLD $3600. HEY WHATS GOING ON WITH CHARTER....FRAUD OR FANTASY!!!!!!!!! MAYBE I WILL EMAIL ST LOUIS POST. AW WHO KNOWS WHERE THIS MAY GO...HAVE A NICE DAY.. | |
| Misty - SC | 3/7/12 |
| Worst company ever. Service problems, outages - those are to be expected every now & then, but Charter - there are problems with EVERYTHING. From the bills, to the customer service, the technical service, to outages, to not being able to reach someone, to foreign customer service, never following through. You spend all your time on hold, and then when you finally get someone and go through the scenario, they hardly note the account with any detail of what was discussed, so you have to go through it ALL over again. What a joke! Glad I am not their customer ANYMORE! | |
| Kenneth | 2/20/12 |
| I PLACED AN ORDER FOR INTERNET ACCESS AND PHONES SERVICE AND A PRICE WAS QUOTED. WHEN THE TECHNICIANS (LOOSELY APPLIES) CAME OUT, THEY REPORTED THAT IS WAS GOING TO COST MORE AND THEY WOULD NOT INSTALL UNLESS I PAYED FOR UPGRADING THEIR EQUIPMENT. THE CABLE IS ON MY PROPERTY AND LESS THAN 200 FT FROM MY HOUSE. THERE IS NO WIRELESS ACCESS IN MY AREA THERE IS LITTLE TO NO CELL SERVICE IN MY AREA CHARTER WAS GIVEN THE FRANCHISE TO SERVICE MY AREA AND HAVE NO COMPETITION BASED UPON. THAT FRANCHISE GRANTED BY LOCAL GOVERNMENT. THIS COMPANY WANTS ME TO PAY TO UP-GRADE THEIR EQUIPMENT. I THINK THEY SHOULD BE HELD TO PROVIDING ACCESS TO THIS PUBLIC UTILITY FOR RESIDENTS WHO CHOOSE TO USE IT AND NOT ALLOWED TO PICK AND CHOOSE WHO THEY SERVICE WHILE AT THE SAME TIME BEING PROTECTED FROM COMPETITION BY GOVERNMENT GRANTS OF " CHARTER", FRANCHISE, AND FUNDS. | |
| No Super Bowl - thanks Charter! | 2/6/12 |
| This inept cpmpany of thieves lost the signal in our area (Reno/Sparks, NV) 20 minutes prior to the beginning of the Super Bowl game, and didn't restore it until there were 57 seconds remaining in the game! A call to Charter shortly after losing the signal confirmed that they were having problems with their lines in our area and had techs out fixing it. Of course, you couldn't call anyone in the local office...only some corporate office that is located god-knows-where. The people in the local office were probably watching the game on Dish or Direct TV, which is what I'll be doing next year. Not that I'll wait that long to dump these criminal idiots; that will be done immediately! | |
| Santiago | 2/7/12 |
| charter internet services was ok but I have a tenant that wanted service from them also they gave me the run around. They said it could not be done at the same address. Then about 2 months later they have the cable from charter we wanted to know how was this possible they said they don't know. But they could not shut off the other service. they have a double standard they say one thing and do another, and they love giving you the run around.You can't even email them a message.I asked them if I could get it in writing that Charter policy states that 2 cable accounts can not be at the same address, they would not give it to me, I was told if I was the property owner they could turn the other one off, when shown my cridencials, that I was the property owner again the did an end round around me and did not turn it off. They can record you but you can't record them while talking to them. People you should warn your friends and tell them be ware of Charter Communications, they are not there to help you but to help themselves, | |
| Louanda Lethbridge | 2/3/12 |
| If I could give Charter no stars that is what my rating would be. We just got our services through Charter, already they are trying to charge me more than what the promotion deal was. I have gone round and round with them and either they don't give you a straight forward answer or they try to treat you like you don't know what you are talking about. Finally, I got them to say they will give me my credit per month to match up the promotion deal. At this point they still are not doing it. To all of you people who are even thinking for one second to go through Charter, "WARNING" get it out of your head. Pay more money if you can go through another company, it will be all worth it. Hopefully you are not one of the people like us who has no choice but to go through Charter. I'm still looking around and as soon as I can find a different service, it will be GOODBYE Charter, and forever. | |
| Terry | 2/2/12 |
| We finally had enough today and canceled Charter services. We have had 4 years of constant outages as a couple of you know. We stayed because it was less expensive than the alternatives, and we kept having hope that each time would end the problems. We are done, it is canceled. Our service was down every 2-3 months. When it went down again it was obvious that it was the lines again since they have worked on our neighbor's twice this week and and told them theirs MIGHT last until the next lineman comes out, It didn't and ours went out with theirs. I spent 30 minutes on the cell phone, they said our signal looked really bad...not a surprise. They set up the appt for 3-5. I sent an email to the service manager asking that if they found that if we didn't need to wait to please let me know and don't leave us sitting waiting. (we had his email from previous outage problems) Charter didn't show up for the appt and no one let us know not to wait. I got a call at 5:15 from a machine telling me the problem was fixed. It was not, of course, at either house. I spent 45 more minutes on the cell phone, paying for minutes, to be told our signal was really bad. "Yeah, someone told me that this morning, thanks." I was then told, (not asked) that a tech was coming to our house between 7 and 9 tonight. That was our last straw. I had already waited from 3-5. This would not be a problem if this wasn't around the 50th time we have been through this in 4 years. I am not exagerating. Every outage usually requires 2-3 visits and hours on the phone and waiting at home, over and over, only to get to do it again in a couple months. Our last 3 day outage was at New Years. It is barely Feb. We are done. Even the techs that come out say Charter won't let them replace parts and fix the problems and only let them patch. And most of them don't have Charter service which is very telling. Yes, we have had the opportunity to accumulated hours and hours speaking to the techs. A tech finally showed up at the neighbor's at 6:30, their appt was 3-5 also. The neighbor called and told us that a tech was there and did we want them to come to our house. I told them no, we had canceled. We got home later and it is fixed for the moment. Of course they didn't need to come in to do it although they wanted us to sit home from 7-9 anyway. Our service is being disconnected on the 6th, the billing stopped today. 4 years is patient enough! I'm sure things will run much smoother when you get rid of all of the pesky customers that expect what they pay for to actually work. | |
| J kincannon | 2/1/12 |
| Everyone contact the FCC in Washington... Google FCC and it will guide you on how to file a complaint about CHARTER CABLE ........Especially if you are disabled or elderly and are being ignored by over charging or BAD SERVIVE... Which should should be the name of their company.instead of Charter... Or contact Consumer Finance .gov. Mr. Cordrays office on Washinton DC. CHARTER SHOULD NOT EVEN BE A 1 star status THEY SUCK!!!!!!!!! | |
| frustrated in Minnesota | 1/29/12 |
| If I could give a dozen minus point I would. What a sham Charter is. Can the BBB do anything about the way there bills are??? I am a very well educated person and everytime I look at my bill I want to scream...and then try to get a straight answer from Cus Service is impossible. No matter what the situation is, it is always the customers fault..that's just the way their whole customer service dept works from manager to supervisor to rep. Do you think getting an attorney involved would straighten them out? I can't believe so many people and be so dissatisfied and Charter could care less. I can't wait for my two years to be up!!!!! | |
| Fran & Brett Dunagan | 1/29/12 |
| We wouldn't even begin to write down all the horrible problems we have had with charter the list would just be to long. Lies, never hear the same story twice. Gave a confirmation # for a payment we made and when it was misapplied I called and gave them the confirmation # and was told that that number really doesn't really mean anything. We have spend probably over $500 in fees over our shared mobile minutes just being on hold. I cant wait until the contracts are over! | |
| diane gray | 1/27/12 |
| charter is horrible they lied what programing they were going to give us for the price. There customer service is very horrible. Trust me do not go with charter they are the worst company i ever dealt with in my 60 years on this planet. Also there rates keep rising after a few bills. I have had direct tv for about 4 months no problems also att is pretty good too. Trust me serously stay away from charter you will serously regret choosing them. | |
| chris | 1/21/12 |
| Well, I renewed my contract for another 2 years with charter and was paying my bill every month, 151.56 U.S., and never recieved a paper statement. Three months go by and I have been paying my bill over the phone with a debit card never seeing a statement and I get a call from charter saying that i owed 720.00 . Bewildered I asked them how does 3 months at 151.56 come out to be 720.00 and he told me that someone was paying crazy amounts into my account and then having it reversed and everytime it was reversed I was being charged a NSF fee and a revesal fee each time. What was odd to me was the payments were for ,as a few examples, ( 563.00, 657.00 x2 on the same day, and 338.00, all with reversed and NSF fees. There were 11 of each fees and my 151.56 bill went to 880.00. The supervisor assured me he fixed the problem and i was at ease....Two months later i get another call from charter saying they were turning my cable off and i asked why the said i owed 880.00, now i had made every payment on time never late, when i told him that i had talked to a man in india named "council 0yg" he said there was no record of my call and i owed this money. Now this new agent, " David ???" Said that i had to file a fraud claim and i asked " WHY IS IT FRAUD WHEN YOUR PEOPLE MADE THE MISTAKE ?" He said that they only accepted payments and that i had to be the one that made a mistake. Well, the mystery payments were paid with a check or check card and i only have a debit "prepaid" visa. All the payments that were payed from my card cleared and the ones that wern't me, didn't. I'm not paying for their mistake and am woundering if this has happened to anyone else? I'm preparing to sue them because corporate said they would return my call and still haven't. So, i guess thats it . I REALLY HOPE THAT ALL THE PEOPLE YOU STEAL FROM HAVE THE OPPERTUNITY TO DANCE ON THE ASHES OF THE CHARTER CRIMINAL ORGANIZATION!!!!!!!!!!!!!! | |
| sf | 1/17/12 |
| Charter is a horrible company to do business with. Technicians and staff tell you one thing and the local company doesn't honor it. The Watsonville, CA office staff is horrifying to deal with. They sit behind what appears to be a very, very thick bullet proof glass from ceiling to desk height. It's appropriate for the way they treat their customers. They are unbelievable nasty. Looking for an alternative cable company. | |
| James | 1/18/12 |
| Why oh why did I leave Century Link??!! Just called the corp office number above. They won't answer it! The woman at the Hickory office told us nothing about installation fees, also she said any outlets we needed would be free. When the man came to install, naturally they weren't. I called someone with Charter and they said I would be credited. Got my bill today....I got charged. When you call the only number they will give you, which is in India or Shangri la or somewhere. With so many Americans unemployed you would think they could find some Americans to fill those jobs!! Does anyone in India have Charter cable?? Run away from Charter! You have been warned!! | |
| Susan | 1/13/12 |
| My 1-star rating is far too superior for this company. They are theiving liars!!! I wanted to bundle my services to save money by switching my telephone and internet over from AT&T, but after speaking with various Charter representatives I found they were only telling me what I wanted to hear, and when it actually came down to it they could not deliver their promises. They are deceiving and misleading, and the price continuously went up by the minute. They even said that the price is different depending on which representative you speak to or what day it is. This isn't the stock market! I had two representatives say they would call me back after promising me a bundle for $105 per month for 2 yrs. with free installation(as I had to call my telephone provider to see if I had an existing contract), and then the price went up to $129 for 1 yr. with an installation fee. The only reason why I have cable tv through Charter is because they are the only company that offers cable tv in my area. My house is located in the woods and I understand that Direct/Dish TV may not work well. If anyone is considering Charter and you have other options - RUN! | |
| Audrey Triplett | 1/6/12 |
| Charter I am shocked about how many dissatisfied customers you have . Well actually no I'm not your service, agents and technichians are awful. You may need to keep in mine this is a competive market and if you don't get the customer your competitor will and based on your performance you don't care. This is not 1980 anymore people have choices. You thought you filed bankrupt some years back you may find yourself back in court if you keep up this horrible customer service. All people want is good service at a good price and if you mess up fix it. Give your agents the power to keep customers not lose them, I have been in the service industry for 20 years and have trained thousands of top performers and the service I received on january 6th 2012 was the worst I will cancel my services. | |
| Camp Kaye | 1/4/12 |
| There is something that is clear to me about Charter. To view it as a company that is simply poorly run is a mistake. Charter is exceptionally well run, but their goal is maximum profit at any expense and in that, they are performing efficiently. No other company I've dealt with is as good at refusing refunds or credits. Something to be aware of is that Charter is breaking laws by the way they are operating. An example is when they promise a call-back by a manager and it never comes. I note all information on those calls: names, ID numbers, time, date, etc. When a manager fails to call back as promised, that is a violation of contract law as a verbal agreement over the phone is a legally binding contract. This, I believe, is pursuable in a court of law, which is the way to go with this company. | |
| Patricia Davis | 1/3/12 |
| If you have the ability to use another cable service, DO IT!! They made promises to me and they did not honor them. I had a technician come to my house and stand in my living room and tell me that my cable bill would not be over $70 a month with taxes and then I found out my bill was $95. When I tried to reach him, he wouldn't answer. I then called Charter and spoke with Mary from the Vancouver call center. She said she could work miracles!! What a bunch of B.S.!! She told me my bill would be $69.84 a month. But when I checked the next day, I was told my bill was $116. When I tried to reach her, no one knew how to get a hold of her. More B.S.!! I then drove to my Charter office in town and got more B.S. DON'T USE THEM!! I have already called DISH NETWORK to change my service. | |
| Sam | 1/2/12 |
| I have never had charter & don't intend to but I got a refund check in the mail. I've never had them so I don't understand why I recieved a refund check. My gut tells me this is a scam. Anybody have a suggestions? | |
| Linda & Joe Shabo | 12/20/11 |
| For 18 months we have been struggling with our sevice bundle with Charter to no avail. Our coclusion is that the company is technically incompetent to fix the problem. We are waiting to switch to another cable service. | |
| JulieAnn | 12/8/11 |
| I "DON'T" have Charter and I DON'T intend to EVER!!!!! The BS I go through because my inlaws have it and we always have major issues while using skype which we never had before they got Charter. This company sucks big time because all they do is send guys into peoples houses multiple times instead of checking the real issue which is out on the telephone lines! Appears to be a scam......take your money for a certain service, but not give that certain service. POOR Quality SERVICE!!!!! Wanted to give 0 Stars, but that's not an option. | |
| Charles | 12/8/11 |
| We live in the Dallas area we switched from DSL to broadband. Told it was great, now regret it be cause internet is lousy here. I've had the modem replced 2 times and to find out the first modem was good. Had 3 sevice techs in home to check the modem and cable and all is good. Had several out on the pole behind home. Was and told issue is at the pole and now they want to send another tech to my home to check same thing and tell me cable modem is good. The issue is on the line and I would like to see the problem fixed at the pole rather than waisting time looking at a brand new modem that was replaced. Frustrated at this, any one know how to solve the issue at charter and this circle repeats itself. May go back to DSL if its not resolved soon. | |
| Akkab | 12/3/11 |
| I have never had such crummy service as what Charter provides in the evenings here on the Long Beach Washington peninsula and it is just not me its the entire peninsula. After 7 pm at night, you might just as well use a carrier pigeon to get your messages out. I can tell by the activity of the lights on the modem that your service is slower than the coming of the Lord. During the day it is great, but come the evening hours, it sucks big time. Any messages I have to send go into my drafts folder to be send the following day. I am thinking quite seriously that at night when I am not getting what I pay for, I will deduct $1./day for every hour that your service is not up to standards. Supposedly an upgrade to your equipment was supposed to have been don by the end of October and here it is the first week in December and your service is still rotten at night. How about you guys getting on the stick and giving us what we are paying for. Thinking of switching over to DSL while not as fast its at least consistent. | |
| Lori Pinnix | 11/28/11 |
| By looking here should warn people about this company. I called today to try to find out just exactly what I'm paying for was cut off by one fellow so I called back and the other tells me I needed a security code (thats on the bill, that I did not have with me) despite I was calling from my phone line which is hooked up through them. Charter wanted us to lock in on a 2 year price stating your bill COULD go up..no could to it...it did go up as soon as the 1 year deal was up..from 99.00 to 174.00 wow!!!!!!! and I get less than people that can sign up for 79.00 now. It sad that Charter treats good paying customers this way. With todays job force I did not want to locked into a 2 year deals because with my husbands job their is no telling where we could be in 2 years and I'm sure our family is not the only ones that are in this situation. Charter HOW CAN YOU DO FOLKS LIKE THIS IN THIS BAD ECONOMY???? THERE SHOULD BE SOME LAW AGAINST THIS.... and OH just this past week dish network was on our street installing their network in two homes...... | |
Dave  | 11/26/11 |
| I had really good service from Charter for internet until the Weds before Thanksgiving 2011. At approx 4pm, the internet went out. It came back on Thanksgiving day at about 1.30pm and lasted maybe 2 hours then went out again until about noon on Black Friday. Absolutely ridiculous that the 'net would go down over Thanksgiving. I was unable to communicate with family members out of state and overseas, I was unable to do any online shopping, and since many of the games I play require an active internet connection, I couldn't even play any games! Ridiculous! How can a company as large as Charter possibly have an internet outage that lasted almost 48 hours!!! Unacceptable. The only reason I'm giving Charter 2 stars is because I had excellent consistent service for 3 or 4 years until Thanksgiving 2011. If it wasn't for this period of great service, I'd be giving 0 stars. | |
| Stac | 11/17/11 |
| They have some of the ruddiest unprofessional customer service agents I ever talk to they need to go back to class and learn how to have good customer service (Bad Service Nightmare) | |
| Linda Ojeda 13481 Pinenut Path | 10/29/11 |
| Rating? I am an elderly women that NEEDS MY PHONE. I live on a budget and the agent informed me that I can get a bundle package for my phone,tv and internet so I switched so I can afford one of my medications. Most of the time the services just doesn't work. When callers try to call in they get a busy signal. The TV goes off or freezes when it's on and stays that way for hours. If I had an emergency I would most likely die from not being able to get help when needed.I am 80years old with cancer and most of the time I live alone. I have no other means of communications. The reason I switched to Charter is for the discounts so I can afford my medications. I was quoted a price of $114.00 monthly for all the services and after everything was installed and I received my first bill it was billed at 155.00 monthly that was much more then I was quoted. I have tried to make things right by having my son call it in and I have called it in as well but the problems with the services and billing are just to much to handle. I am requesting this one time then I will be calling every news station and newspaper to tell everyone my story. I would like a full refund for my problems with your company. I want out of this contract NOW. I need this in writing from your company as soon as possible. My phone number is (951) 371-1586 I need a call to resolve these matters with your company. | |
| Michele Cope | 10/26/11 |
| I have waited over a month to have my line run through charter. After 6 weeks and me calling every other day. One the last call I told them Fine I will call you back when I find someone else for service and not use you. They were here the next morning. BUT not I have a wire hanging on my house and there is raining coming in. I call and ask them about it they say o yea that is a big danger someone will be there in a couple days. O am I pissed I will so be calling the head office | |
| Ernest Blackwood | 10/26/11 |
| 0 stars...January to March of this year I had many issues.. and had many techs in and out of my house...rewired, house, to the pole and checked the lines back down to the node...and still the only excuse they could give me for my very poor speed was that " Someone was probably stealing cable and that was causing a feedback which interfered with my speed... ( yeah right... BULLSH*T!!!) they ended up bumping my frequency to another frequency that no one was hardly using and after a few days it settled down to a barely acceptable speed.. and was "fairly" constant... I almost could breath again... Three weeks ago, again, major connection issues… and I have had many a headache with a number of people trudging in an out of my house.. as well as a whole host of line technicians checking the situation…. ( or so they say, since I rarely see them, I cannot verify if they truly showed up… I have been verifiably stood up two times before by house technicians in the last 3 weeks.. I have made appointment after appointment,, and have been stood up with no call , no show at least twice… and while the connectivity itself has been restored, my speed still suffers tremendously..The connection/ signal fluctuates tremendously… ( verified by their own charter technical service employees/contractors… As per my contractual agreement with charter communications,, I am supposed to have the 18 mgbs per second. Using the Charter speed test itself, I show continuous speeds well below half of that… AND, after talking with your contact employees and persons that answers the phones at your help desk, ( all requiring me to reboot my modem again and again,)… there is nothing left but to complain over and over. The signal fluctuates tremendously to the point that it cannot and will not support a good strong connection. Many line technicians are either unwilling or unable to pinpoint the cause and engineer a fix. Also, when I call to complain, no one every reviews the past history on the account, even when asked, and they insult my intelligence by demanding that I reboot my modem over and over. I am exhausted of calling and complaining.. I am exhausted of paying for services that I do not receive. I am completely baffled by my last phone conversation this very evening and being told that I need to have a signal booster and amplifier attached to my internal area of my house… ( I have been a charter customer for many many years and have never had to have a signal booster before…) and then lastly , after telling me that he had created an appointment for tomorrow, (Alvin).. slammed my call to someone that was completely unaware of my plight and I had to start telling the issues all over again… I have to be honest with you… I work customer / technical support for a very large hospital system. If I gave the same poor service that I have received, I would have been out of a job a long time ago. I read many horrible things on charter and somewhere in the back of my mind, I have always thought ,, “ Surely they are people that just like to complain,, surely NO ONE would run their business that way… Surely, no one would make their living by allowing such deplorable customer service as well as a supremely POOR product… I am sorry to say, that every complaint that I read on the net, ( and there are many) and every complaint that I hear from my friend, co-workers and acquaintances, ( and there are many )…seems to support the fact that charter has tremendously poor customer service, even poorer technical service, and an even poorer product still in its high speed internet. I was a loyal charter fan for many years Charter.. and you ruined it big time. I worry for your employees and their families, as you are sure to run out of customers to treat like crap.. and we will all revolt on you and leave you penniless and in the gutter with no one to care. | |
| Clinton | 10/18/11 |
| I must say that the customer service I had received tonight from Charter was absolutely ridiculous. I spoke with 4 different people, Cesar, Richard, an agent with only a number of 47M and a gentleman in tech support. I made a payment back on Sept. 30 which for some reason they did not process. I received a confirmation that they got the payment. When I spoke w/the rep 47M she said she couldn't see this payment in her system, this was as I was looking at my account online and could see it clear as day. The tech support guy found it so he sent me back to the billing department. I got the same female rep 47M who transferred me to Richard who then transferred me to Cesar. I asked Cesar who's error it was now that my bill was well over $300 and he could not tell me. He said he is in billing BUT DOES NOT PROCESS PAYMENTS ONLINE. Last I checked billing would process all payments. So I asked him to find out who does process them and after being put on hold again, he told me it's noone human, it's all done through the computer. I was on the phone w/all 4 of these people for 1 hour and 15 minutes and what do I get b/c of their error, $20 towards my balance. WOW!. I have been a customer w/Charter for 1 1/2 years and every other month I have to waste time on the phone w/them because of issues like this. I have always paid my account on time and in full. I cannot believe they would treat their customers this way b/c noone wants to admit they made a mistake. I truly want to cancel my service with Charter b/c they are nothing but a constant headache. The internet is constantly in and out and it takes forever to get someone on the line to get it fixed. I have been reading other peoples comments and it seems that I'm not a lone w/the awful service Charter keeps providing. I work in customer service and never in a million years would I ever treat anyone so disrespectfully. I think Charter should be ashamed of the service they provide but more so for not taking responsibilities for their own mistakes. We all know if we missed a payment by even $1 our services would be shut off with out question. 314-965-0555. 12405 Power Cord Dr St. Louis MI, 63131 | |
| Keisha Jackson | 10/12/11 |
| Can I give them a 0? I have been down ( no phone/internet) for five days now and they keep sending techs to my house who tell me that it is NOT my house it is a line issue and they will escalate it. Then when I call in I am told well they didn't tell us it was a line issue, you still can't use your phone or connect? I am livid. BTW I live in ALABAMA and I am switching to AT&T Uverse, TODAY!! | |
| Jackie Marstein | 10/10/11 |
| Phone services and Internet have cut out on a regular basis. Tech support is difficult to get a hold of because of the automated systems. I have to repeat my information 2-3 times before anyone can even attempt to assist me. By the time I actually reach a customer representative I am so frustrated that my tone completely changes. It should go directly to a customer service agent that is able to assist me and cut out the other crap. It is uneccesary and makes the company look lazy. Charter Business should have a direct line to assist businesses immediately. We waste our time calling in and we are losing business because we are unable to recieve phone calls. I have to call in on my personal cell phone because my Internet AND my telephone don't work. Pathetic. | |
| Janice | 9/23/11 |
| I have heard from many people to watch my bill. At first I thought they were exaggerating but now I know Charter is one of most deceiving unethical companies I have come across. Like Ma Bell, make your money now because sooner than later another company will come in and we the little consumer will have a choice. They have some of the ruddiest unprofessional customer service agents I have ever come across. The one I spoke with today decided what I was saying was funny to her. When I confronted her on I didn't find it funny, first she stated she was sneezing then when I told her I heard you laughing she stated she thought her phone was on mute. She talked over me and when I tried to speak she kept talking. Of course I was offered the opportunity to be nickeled and dimed on a monthly basis to offset a service I should have never been charged for. Needless to say I have alot of extra charges on my bill when I was told I would have a locked in rate. One of the most amazing things is our economy is in bad shape. People need jobs but Charter seems to employ ones who must not need them. There's no way I would employ someone who spoke to my customers the way these agents are allowed to. | |
| Wisconsin | 9/19/11 |
| This is what I wrote to Charter, the worst cable system in all of America: I am writing to let you know of my horrific ordeal with charter communications. I think charter communications is a SCAM, yes you are scamming your loyal customers!! I think this is so ridiculous and hurtful. I am not surprised at the tactics charter teaches its representatives in order to get more and more money from its customers. Charter should be really ashamed of such a dishonest, disloyal, uncaring, and greedy way of conducting business. On Thursday, September 15, 2011 I called your offices at approximately 10:45am and spoke to one of your representatives named “Shun”. I wanted to downgrade my cable package because I am getting laid-off from my job. I explained to him that I wanted the least expensive price for just the basic cable and the internet. We went over the packages and he offered me the basic expanded with the internet for $89.99 per month and that the bill would be $113.00 with tax. I agreed to this package and the two-year contract. He explained that I would see some “recent activity” on my bill and would pay the bill by Sept 25th. He told me that one of the charter representatives would be out to my home on Friday, Sept 16 between 10am and 12noon to remove the DVR box and set-up the cable box, and that the phone would be off within 24 to 48 hours. This call lasted 45 minutes and I felt assured that all would work out and the new plan would start without any hitches. So, I took a vacation day from work so that I could be home when the representative arrived. On Friday, September 16, I tried to make a call on my home phone and found that it was already turned-off and the new charter package (cable) had already been updated. As I waited for the cable person to arrive, I called charter at 9:35am and spoke to “Rachel” to find out why the phone had already been turned-off. At first she said that they did not have an order for me at all. I asked her if not, then why was my phone off and the cable channels were missing and the DVR button was no longer there. I explained to her what occurred on the day before and all of a sudden she found the information but then advised that no representative would be coming out because charter was able to make the changes from their offices and I would have to take the DVR to my nearest charter location and exchange it for a cable box. I was very surprised at this and upset. I asked why a representative would come out to my house last August 2010 and bring the DVR box and take the cable box and no one would do the reverse. I explained how wrong I felt this was since I was not an expert in removing the DVR box or setting-up a new cable box. She then advised that it would be a $49.99 installation fee for a representative to come out! This was so totally ridiculous that I decided to keep the DVR! I was so upset and discouraged I asked for a supervisor and was on hold for more than 15 minutes. “Domezlya” who said she was a supervisor (said she was in North Carolina) said that this is the procedure. I was appalled at this statement!! I told them to just to forget everything and I would just keep my original package since there was confusion. She told me that I could not have the same phone number I had the day before! I was shocked that they had just turned off the phone that morning or could have been later the evening of Sept 15! I explained that since I am moving shortly to a different area, I did not want a new phone number and why was it not possible to just turn my phone back on. She said she could not because the phone number was no longer available! What!! Domezlya, the so called supervisor said that I would have to get another new package since I refused to have a new phone number! Are you kidding me I said?!! So she said that the package that I signed on for the day before would have to change!! She said I would have to pay 124.98 for the expanded, $20.00 for the DVR, and $10 for the router, a total of $154.98 plus tax! This is no savings at all. When I had the home phone plus the package it was $184 per month including taxes!! And now I have to stay in this package for another two years!! I am just so upset and furious with Charter. I feel that I was “strong-armed” and had no choice but to agree. This call ended at 10:40am, over an hour!! I understand now why my family members and most of my friends decided not to have charter communications as their carrier. I will soon be one of them, especially if charter does not try to make any amends towards this very upsetting incident. This has made me furious and I don’t think I will want to trust Charter with any more of my business. Charter is not a good company and does not care about their customers. At this point I am seriously thinking of paying the $75 cancellation fee instead of continuing with charter. Prove me wrong! A very upset and disappointed customer. | |
| Wisconsin | 9/19/11 |
| This is what I wrote to Charter, the worst cable system in all of America: I am writing to let you know of my horri | |
| Brian Hawley | 8/21/11 |
| Charter customer service is extrmely poor. I have had consistent internet opportunities over the past few years. Every time I call I explain to them how it works fine during the morning and then in the afternoon my latency goes to 3000+. I try to game with my son and with latency of this magnitude it is impossible to have any fun. They recently have upgraded the Charter Business Service in my area and I continue to get the DNS server message. One problem I do not have Charter Business and once I go through the steps to change my settings I should not continue to get this message. This company is so frustrating to deal with and work through your problems. This is why the Federal Governement needs to open the market to other companies. So we have an option and the companies will compete for our business. If you have an option in your area choose someone other then Charter or Time Warner. UPGRADE OUR INFRASTRUCTURE...... | |
| David | 8/29/11 |
| From the time I made a call to Charter to set up my service has been a nightmare. Took days to get it installed. One tech just drove right past my house. Called 4 times to give them the correct address, the same address I verified on the first call. Then I call and they say it isn't offered at my house because we are to far away from the poll by 150 feet. Ok so why does the guy on the other side of me have it? I set up to get a three bundle package but they forgot to install the phone. So it took about another week to get that done. Needless to say my billing has been a total cluster. Added over charges and mistakes in billing. Deals promised that are not even available on more than one occasion. Techs offer deals that Charter says they do not have. Then CS offers up deals to correct the tech mistake which then on call back another CS agent says we do not offer that deal. :/ This company is horrid and I am planning to drop them very soon and get a company that 1 Cares about their customers 2 Has a clue what they are doing and talking about . If you can get someone else then I suggest you do. | |
| todd long | 8/30/11 |
| I have been a charter customer for years until recently. I recently asked for a better deal on my tv package. The agent on the phone told me there was nothing else they could offer me. So I returned my equipment to Charter and told them I would be switching to DIRECTTV. I had a credit on my account and I was told the refund would be mailed to me. Three weeks later and still no refund. When I called Charter to find out where my refund was the agent informed me due to Charter procedures my refund could take up to 6 to 8 weeks. Maybe I should apply a late fee on them for every day I don't get my refund. | |
| DD | 9/3/11 |
| they should have a tab that says suck because charter sucks and i would not refer anyone to charter...i'd rather stay at home and look at my walls...Ive had charter for 4 months and I call every month about my bill | |
| Roger | 9/14/11 |
| Typical story. We got a Charter bundle at a good introductory rate. After 1 year it doubled and we called to cancel all service. The Charter Customer Service rep on the phone offered us "new" package at a low price and we agreed. THEN the old high-price stayed on our bill as a "debit". Each month for 3 months Charter said they would fix the excess billing. NOW , 3 months into this nightmare they are demanding $338 they say we must pay because THEY have no record that their Customer Service promised us a lower rate. We filed an official complaint against Charter Communications thru our States Attorney Generals Office! In short: DO NOT put up with this bankrupt companies BAIT & SWITCH. DO NOT let them LIE and play a SHELL GAME with their service charges. They are almost out of business and they are desperate for cash flow; don't let them rip you off to pay for their CEO's corporate greed! | |
| rob | 9/5/11 |
| my advice if you have charter get out of it if you are thinking about adding a charter service forget it !! we have had charter here for 10 yrs with best package ( full channels all movie channels fastest internet dvr + phone) the first few years were fine service was good prices were crazy but thats ok the last 5 years every year we have problems like channels going off ( all channels over 90 poof just black screen) or pixilating or internet issues getting slow etc then i get to spend 4 or 5 2 hr days on the phone w charter to get techs out then i sit there for 5 -6 appointments and finaly few weeks later the problem is fixed and i get told that "someone "turned down the signal strnth at the head of road and now its been turned up so its fine and it is for 1 yr then we start all over again ! the techs always need to look in house test this and that over and over change splitters run new wires because we had 4 telivisions and charter cant run that many with 1 line drop so now i have 3 lines coming in from pole 1 dedicated internet 2 for tv and phone well now i get a green / pink/white strobe like effect on the ondemand menu that started 4 months ago 4 weeks ago i noticed my internet was stopping no signal and my phine same and tv i loose all the upper channels over 90 this fun happens every day from 1 am to 9 am so in last 4 weeks i logged over 25 calls to charter had no less than 9 techs out they all see the problem and tell me its a line issue on the pole but you got it they all need to waste 1 hr testing all the inside stuff again so NOTHING GETS DONE i still have the same problems as i did 4 weeks ago and i have wasted so many days waiting or on the phone its crazy and i still have no idea if or when they will fix it i am about to have it all removed and use other service | |
| Georgeo | 7/13/11 |
| I just tried to correct being stiffed on an appointment had a pre-paid for, the tech claimed he had been to the house But described it completely wrong. Supposedly called my cell but apparently entered a wrong digit. I had driven into to town and was here at 1030, and spent the day working on the house (never left) he claimed he was here at 245 for a 300 appointment? When I spoke with customer service they gave me the big run around couldn't get anyone out for another week which I explained wouldn't work because I will be out of town again). I've called back in and had to speak to a sales person to get some help but now have been on hold for 20 minutes. You should take a look at their code of conduct (or maybe their people should) nothing I repeat nothing was done to take care of my problem. The only thing their reps would do was tell this was their policy (they cancelled the appointment because the tech claimed I wasn't here?) They do not care about customers, no effort, no consideration and apparently employees who forgot to read the integrity clause in their code of ethics | |
| Matt Pelky | 7/19/11 |
| I have needed a Flex 500 cable installed and have since the beginning of being a Charter customer. The services is so substandard to the TV and the Internet is so SLOW- my sister has Old School dial up and it is faster than my HIGH PRICED charter service! This bill is ridiculous, 110.00 a month and very FEW channels for the money. I have had well over a year of POOR service! The TV is doing this tiling thing. The picture is a whole bunch of little squares and then is just stops in the middle of a program and then doesn't come back on until sometime later after that program is over and into another show,I have been calling every since this May 2011 and this was motivated by the services just wouldn't work! This has been going on every since the cable has been installed years ago, I complained then BUT I got so tired of having to spend the time calling, that it seemed like it was my full time job. I have experienced some really SUBSTANDARD services from Charter especially in the past 12 months. I stopped calling as to it was a waste of my time! Well finally they have determined that the problem is the cable ran to the building. It has been determined that the drop needs to be a Flex 500 cable and I have been waiting and promised this would be done for months now and it is to no avail. I am so frustrated I cant write the rest of it! I would appreciate a call from an Executive or someone that could do something about this! Please call me at 231-651-0681, and ask for Matt | |
| Phil | 7/19/11 |
| After reading all the complaints on here is it any wonder this company went bankrupt? Great customer service doesn't cost a lot of money, but poor customer service does. Unfortunately, Charter hasn't figured this out yet. The audio on my channel 39 went bad on Friday, (today is Tues.) it was so bad you could not listen to the channel, which was CNBC. Being a day trader, having CNBC is fairly important. So I called the CS number, and of course it was no help. On Saturday I called again, got an agent, said it was probably the network, but she would check on it and call me back. Monday, the audio was still bad, called CS again, said they would sent a tech, even though I told them that it was not only my house but the same at a friends house. I knew it was at the local facility, but apparently they didn't. Finally a local service tech called, said they had a problem locally and the engineers were working on it. It did get better, but did not get fixed entirely . SO, I called CS again today and they said the only way they could contact the local office was to schedule a service appt for my home. ARE YOU KIDDING ME??? They KNOW it's not a problem at my home, but in order to get work to the local office they have to send a tech out? Holy crap, what a p$ss poor company. They only way we fix this folks is to start downgrading or eliminating their services (or lack of). I had just added my phone to my internet and cable service. I will be cancelling that. Then I will get a dish for my cable, it's cheaper anyway. Then I will look for another source of internet service. Oh, and despite their best attempts to thwart me, I WILL be in touch with top leadership of this company. | |
| tim | 7/25/11 |
| My cable box kept shutting off, requiring me to uplug and reboot it several times each day - after explaining this to the on line tech - sheryl- she advised me to unplug the box and plug it back in- something I had been doing several times a day for a couple of weeks and then she discountiued the conversation. Not having my problem resolved, I decided to drive 25 miles to the closest Charter office and exchange the box myself. After exchanging the box and driving home I discovered they didn't give me the power cord to plug the box in! I then called the tech support line and was told they would be glad to deliver the power cord to my home - in two days - but there would be a 35.00 service fee for the tech call to my home since I don't have wire coverage. This company is to be avoided at all cost. They are not customer oriented. I'm switching to a differant company as soon as possible. | |
| Jeffrey L Zelms | 7/27/11 |
| I write out of complete frustration. My neighbors and I have been experiencing intermittent cable and internet service for the past three weeks. I have spoken to Charter customer service, contract call centers at least four times, one of which was in Manila, the Phillipines,which was particularly helpful (not). I have had four contract technicians contact me or visit my home, each of which was very professional and polite. I finally found a telephone number (very difficult to locate) for the local operations director, a Mr. Dan Hartsman. He informed me they knew what the problem was and it would be corrected in the "next couple weeks". That would make a poor service total of about a month. He then told me he "was not going to call an additional contractor for a hand full of customers". I told him he was going to lose a customer and he replied "that he could not become emotional over the loss of one customer". The impression transmitted to me, real or imagined, was that this local operations director did not sufficently care about either one or a handful of customers, and that he had met the company's duty by offering to credit my account for lost or poor service. He conveyed no sense of urgency. This seems to fly in the face of Charter's CEO Lovett published comment that their desire was to improve the customer's experience. I suggest that Mr. Lovett needs to remove some of the layers of filtration in his receipt of customer communications. | |
| Georgeo | 7/2/11 |
| I just tried to correct being stiffed on an appointment had a pre-paid for, the tech claimed he had been to the house But described it completely wrong. Supposedly called my cell but apparently entered a wrong digit. I had driven into to town and was here at 1030, and spent the day working on the house (never left) he claimed he was here at 245 for a 300 appointment? When I spoke with customer service they gave me the big run around couldn't get anyone out for another week which I explained wouldn't work because I will be out of town again). I've called back in and had to speak to a sales person to get some help but now have been on hold for 20 minutes. You should take a look at their code of conduct (or maybe their people should) nothing I repeat nothing was done to take care of my problem. The only thing their reps would do was tell this was their policy (they cancelled the appointment because the tech claimed I wasn't here?) They do not care about customers, no effort, no consideration and apparently employees who forgot to read the integrity clause in their code of ethics | |
| E. Brown | 6/10/11 |
| I signed up with Charter for 1 year (phone, cable, internet). Six months into the contract I received a call offering me all pay chanels (HBO, Showtime, ect.) for free with a $20.00 discount on my bill if I lock in for 24 months. I agreed, but my bill did not decrease it increased by $85.48. I WAS LIVID!!! When I called to complain I requested that my account go back to the way it was prior to the changes, as it was less than 30 days. I was told that my promotion no longer existed, and I could not get the prices I had before. After I requested to speak with a Manager and after a 40 minute wait, my original payment was restored with a $.63 cents additional discount. Moto: DO NOT ACCEPT ANYTHING FREE FROM CHARTER, IT WILL COST YOU!!!!! | |
| J. Lapp | 6/10/11 |
| I have the bundle package with phone, internet and t.v. Ever since they installed this, which was completely unorganized (he actually asked me if he could run the cable up the wall, over the ceiling and down the other wall to where I wanted my phone so he didn't have to fix the outlet. Then he tried to sell me on the idea of having my phone over next to my television on the other side of the room.), they have kept an additional $300+ on my bill. The first agent I spoke with explained it was an error and they did not apply the bundle price. She corrected and that was that. However, they never corrected my bill. I have since been on the phone every pay period to discuss with yet another 5 indviduals who insist I am wrong and finally a manager who actually does the math and says it should be changed. This is the 4th month I will yet again have to go through this. Their customer service is atrocious and rude. These are simple problems that could easily be avoided yet they force this upon their customers. Charter is the absolute worse company I have ever dealt with. | |
| Beasthunt | 6/11/11 |
| Well I would love to write a long essay on Charters service but I cannot. For some reason all of my surrounding neighbors can recieve service from Charter but my residence cannot. I live off of a main road. I have a neighbor to the left, right and directly across the street. I initially call charter for service so they sent a guy out to survey the house, a guy who admittedly said he has only been with the company a month. Well time comes for them to come hook up the cable and no show. No call, no nothing. I call Charter and ask what is going on and the lady tells me my house is unserviceable. Now this house previous owners had charter service before. This goes on for a few months then one day I see a technician up a pole across the street from my house. I ask him if he was making it so I can recieve cable. He laughed and said I should be able to get it, all your neighbors have service. He gave me his tech ID number and told me to request him. I call charter, set up an install day. Same thing, no call, no nothing. I'm livid now because something is fishy in the water. I call corporate this time. No one can tell me anything, no one knows why this house cannot recieve service but yet no one will hook me up. So after we hang up the lady calls me right back. Apparently they sent an independent contractor out and it is somehow and for some crooked reason, would cost me 3500 dollars to get service. WHAT? After repeatedly asking for a rep to come out and show me why, and how they came up with this number and why I cannot get service I gave up. Piss on that crooked company. Why does it cost 3500 bucks for this adress to recieve service when my neighbors beside me and in front of me have service or are able to get service? It's ridiculous. They recieve one star from me and I would take them to court for extortion if I could. | |
| Brent | 6/11/11 |
| My cable has been out for two days and no one can tell me when it will be fixed. I called today to chek on it and the person I talked to said they hadn't even started working on it yet but to call my local office to see why.I called the local office number in the book and got the same people i have talked to for two days that know nothing about whats going on. He told me there was no local office number but could not tell me why the guy I talked to five minutes earlier told me to call. I just reuped my two year contract and have been with charter for twenty some years. Why does the service keep getting worse instead of better. I guess I need to switch to direct or dish networks. | |
| David | 6/18/11 |
| Problem: Communications with the customer, internal company communications Issues: (1)Necessary equipment upgrades to have a chance to have the "up to" download speeds; (2) value for the price. Charter has a major internal communications efficiency problem. Recently, a technician found an issue I had with my download capabilities--a single channel modem trying to work in a four-channel , cable medium environment. In February or May, 2011, my download speeds dropped to a crawl (the technician recently recorded a 0.96 mb download speed and a 1.9 upload speed!!!!). Fine--a new 4-channel modem was (Cisco DPC3010?) installed, and now everything is fine. Until then, I my ability to watch videos, and download necessary websites (online college) was hampered, to say the least. The first technician did not catch the problem, since everything worked fine by the end of his visit (probably a very low traffic window). Not only had I continued to be charged the rental fee for the modem and for the service call, but recent communications with the technical department revealed that not even the supervisor was aware of this issue. Furthermore, something as simple as making the customer aware of the new requirements (not buried in fine print) was neglected, and that effort would have demonstrated superb customer relations, at least it could have save me months, hours, and weeks of frustration. To make matters worse, nobody in the technical department, nor the customer service, is trained to know when an issue is above their head. They have no idea, upon inquiry, who they can name as a contact person, even when asked directly, so they try to deal with the issue themselves. As a customer, I expect glitches, nobody is perfect. However, if this was an isolated incident, I would have a measure of forgiveness. Yet, Charter has demonstrated consistent problems with various aspects of how they do business. In this case, equipment is everything, and it is the foundation of their business. This is not only their own equipment, but also the equipment necessary to utilize the service. A simple message that equipment upgrades are necessary to take advantage of the services they are offering, and communicating minimum requirements to the company's customer service and technical departments, would go a long way toward increasing the value (price vs efficiency, for example) in the company. At this time, I will not continue as a Charter customer past the end of my promotion, unless someone (yes, this is in Charter's lap now) contacts me and inspires at least a basic level of confidence in the company. | |
| annoyed in Alabama | 6/6/11 |
| Charter is the absolute worst communications company ever in my lifetime of watching television and accessing the Internet. For 6 years we have had major issues with them and the past year has been beyond ridiculous! You wouldn't believe the number of times we have had to call about our cable and internet. At one point we had no cable or internet for 12 hours!!!! No reason given...just an outage...and outage? Can't be repaired? For 2 weeks now our channels are displaying "Temporarily Off Air-please check back later". Are you kidding me? There have been two different tech folks to our home to do the same thing and still no results. Apparently it takes a machine from Texas to fix the problem! Also there are no local numbers to call because local offices have to handle walk in customers instead of our problems and we are the public who pays their salary? I think their customer service is unacceptable and furthermore, when you contract to another company who can only handle from the green box to your home and Charter has to handle the rest of the problems...that tells me someone has no clue how to run a communications company. Charter-you are supposed to be a COMMUNICATIONS company! Unfortunately you are not and can't wait to change my service!!! | |
| Peters in GA | 6/7/11 |
| Wish I could rate them a negative star! This is the worst company I have ever dealt with. The orange cord has been around my house since April 2 and they have promised to come out to pick up equipment 7 times and never showed up. I finally had to take it and drop it off. They screwed up my internet service and for the 5 weeks I was suppose to get a credit, they double debited my account and told me if I wanted a refund to submit a request in writing and wait 4 to 6 weeks. These people are all snakes. | |
| Janice Dellinger | 6/8/11 |
| Charter has removed my TV giude from my tv. I called and got a disrespectful rep. who claimed that they would have to come to my house and do an upgrade. Bull! This was taken off without a visit and can be replaced without a visit. The rep. was trying to scam me into boxes and paying more each month. I am on a fixed income, and can't afford more. I am filing a complaint with the NC Attorney Generals office, Consumer Complaint Div. This is a strong-arm tactic to get customers to pay more. If you didn't send out these stupid flyers every month, maybe you could hold cost down. | |
| gorge k reinbackle | 6/9/11 |
| i have read all the complaints i agree with all of them and could add 5 pages to them why dont the government controll them also | |
| DAD is upset | 4/26/11 |
| I had my son call to find out how to get INTERNET hooked up and they put the account in his name. He is 16 yrs old. Now they send him a bill for 200 plus dollars and for what.! I can't get charter to give me a Itemized statement because the account is in my 16 yr old sons name !!! So now they are going to hold him responsible for a bill that we don't know what its for. they refuse to speak to a minor . Sorta a catch 22. Guess we will have to take them to small claims court. all this hassle for what to be a proud Charter customer !!! | |
| Troy, MO. | 4/6/11 |
| Spent hours just trying to order service. Seems it MIGHT be in this area in two weeks but no one seems to know OR be able to find out. Rachel in New Orders best suggestion was stop by the local "walk-in" office (only 50 miles away) and they MIGHT be able to help me. DAC Carole in the chat room rather condescendingly suggested I wait two weeks and call back, then when I told her I needed to know within one week, have someone call or write me, she ended the "chat" telling me to phone Charter. Back to square 1. Can't tolerate clueless corporate mannikins but I know it's the company that creates them. So Goodbye Charter! | |
| Jim | 3/30/11 |
| Charter in my area has constant signal strength issues resulting in the loss of digital and premium channels at night. 6 months ago my service and most of the neighbors service was out for TWO WEEKS before they finally discovered it was a low signal strength issue and turned up the signal strength. Now the last three days we are all having the same problem again with the same excuse from Charter that they are looking into the cause of the outages. Charter is a very poor service. It does not take a rocket scientist to know that you cannot continue to add more users in an area with signal strength issues without correcting those signal strength issues. Oh and their advertisements of giving higher INTERNET speeds for free is a joke. My DSLreports tests only show the INTERNET speeds are decreasing as they add more and more users without upgrading their signal quality and strength. No wonder they went bankrupt!! Poor Service and their customer service call centers are not professional and their supervisors like this guy named "John" are worthless. I do not want to be told to wait it out!!! | |
| i like pie | 3/26/11 |
| charter sucks and i like pie (: | |
| Carol Seig | 3/22/11 |
| Okay... lets start with Charter customer service in Mexico- these people could care less if Charter loses customers. My problem was that my payment to Charter was applied to someone elses account??? I found this out when I recieved my bill reflecting a past due balance. I am very punctual with all my bills (not just Charter bills) I checked my bank and the check had cleared the bank. I called Charter (wow this is an experience in itself). They asked for my checking account number, my routing number....and then 10 minutes later said I would need to contact my bank and get a front and back copy of the cleared check. I called the bank - no problem they would make a copy for $5.00 and then I would need to come to the bank and pick it up. I did this. Faxed it to Charter as requested (included on the cover page a request for Charter to contact me). They did not contact me so when I called Charter Mexico (woo-HOO! ANOTHER GREAT EXPERIENCE) I had the pleasure of being told it would be 3-5 business days before Charter could look at the check and track down THEIR Error. So how much time have I spent trying to correct a Charter Error (estimation- 6 hours including return calls,hold time and speaking to numerous non-helpful people). Did I fail to mention that each NIGHT after 8PM - I recieve calls on my answering machine at home...asking me to call the Charter number. I call the number and they ask me "what I need". They leave the message saying to call them??? From under what rock did Charter originate from and what country did they learn their lack of customer service skills? Charter will not stay in business if they do not make some serious changes in the way they handle customer service. | |
| Rock | 3/25/11 |
| really, (charter) you guys love to make things a bigger deal then it should be. i have had nothing but crap since i got this 6 months ago. always something with my service. charter had the balls to give me an appointment for 12-3pm they did not come that day, then i call and i get more crap saying it was for the next day. then that day comes and they dont show up until 10:45pm, after i sat around all day and the day before that. this has happened 5 times in a 6 months. pathetic by far the worst crap you could get. upon setting it up the first time, i made an appointment and gave them all my info along with debit card#, for them to never show and then when i called they didnt know anything about it. so then i call all around trying to find another service to find out its just charter, so i call back and now all of the sudden i get told i cant get the service for some reason i called 8 different numbers for them and they kept putting me on hold to hang up. i spent a lot of money and time. you really need to fix the B.S and stop making it seem like its us your supposed valubale coustmer. i got news you can kiss my ass and then take your service and stick it....! and go ahead shut off my shit thats the only thing you can do and i will spend my money else where | |
| Carl Stone | 3/9/11 |
| It is time for all of us to tell Charter to PISS OFF and all of us that have Charter we need to go somewhere else...Everymonth for the last 4 months my bill keeps going up up up up and when I call to ask about it...they keep telling me that I am ending a promotion...HOW MANY PROMOTIONS?????? They have got me so upset I am SCREEMING at them on the phone...What kind of business, does not even have a link for complaints to there corpatate office on there support page...ONE THAT DOES NOT WANT TO HERE COMPLAINTS!!!!! I aske two seperate Supervisor's for a phone # or a email address to the head Corparate Executative so I could file a complaint and both of the female super's told me that there was no phone number and no email address to write too. That all go's along with they do not what to hear from the Consumer about what is wrong with there SERVICE'S!!!!!!!!!!! Doubt they even read these... | |
| JD Killian | 3/5/11 |
| I had a small past due balance from my previous bill and I got my service interrupted. My fault. I log in online and pay that amount. My next bill is not due until 3/26. 3-40 minutes go by and nothing. I call in and am sent to, yes you guessed it, India. I couldnt understand a friggin word this woman was saying. I explained the situation and she says I need to make a payment. I ALREADY MADE A PAYMENT LADY. She tells me that my payment is due on the 3/26 and service cannot be restored until a payment is made. I DONT KNOW WHAT KIND OF CALENDARS THEY USE IN INDIA BUT I BET THEY ARE THE SAME AS HERE. Today is the 5th and the 26th comes after the 5th. She still doesnt get it. She asks me if I want to make a payment. No!!! a payment was already made!! My service is not on. Now she gets it. She now says my service is on. NO ITS NOT!!! I will transfer you to the repair/tech support. I ask for a corporate email to file a complaint and she doesnt have a clue. Im on hold 10 minutes and hang up. Ill figure it out myself. I unplug the box and 10 minutes later it comes on. Charter, if you are going to send these jobs to these people overseas who dont HAVE A CLUE AND CANT SPEAK THIS LANGUAGE then I will be saying goodbye to you and bringing in satellite. You are typical US corporate WHORES Lets see if I can get my whole extended families to tell you and your services to piss off | |
| maureen vogelsberg | 3/6/11 |
| I've been a customer with Charter for six years. While paying very high fees, the service, when needed, is almost non-existent. Today I was told that my zip code did not exist. I insisted the man put it in THREE times, and each time, he claimed it didn't exist. Therefore, he said, I couldn't get technical support. How ludicrous is this? I told the man that a whole town would be surprised to hear that we do not exist. I just wrote to the corporate headquarters, but really do not expect an answer, especially after reading these comments and talking to MANY local people who have this very poor service. I would change my service if possible, but it's the only game in our small town. And I gave it one star because you can't give it less. This really inept company needs some real help. | |
| Dan Heredia | 3/1/11 |
| Charter rips off Senior Citizens! The have a monoply with cities in California. My 83 year old mother pays $86.00 a month for basic telephone and basic tv cable. They will not discount anything for seniors who are on a fixed income. Calls to complain go to India where they tell me nothing can be done. It is what it is. Cities in the United States should not be doing business with companies who do not help the elderely. | |
| Candy | 2/21/11 |
| Sorry to say about the rating,when I started with your Company I ordered extended Cable & internet, cable was to to 49.00 & internet was to be 29.99, WOW never thought I would pay so much each month I fork out $100.00 each month for these services.. So I have come up with an idea, if you want to charge low income or disabled people so much each month why dont you throw in a TV to rent each month, seem's only fair, I paid for my tv once shouldnt be charged each month to watch something I already own...When I was living in Calif, I paid between cable & internet a total of 70.00 dollar's, $30.00 saving's each month, may not seem much to you, but when you live on a set income it's alot to me..o think about it, throwing in the TV with your plan, seem's only fair.... You should have plan's for Low Income People & disabled people. Candy | |
| Owens | 2/2/11 |
| If I can rate charter a 0 I will. I have had charter for 7 months now and since I have had so many issues. I am calling every other week or every week since I have the service. I do not like this service at all. It is unfortunate that I can not get Dish or any other service because the way my apartment is facing. I say this service sucks and I will not recommend it to any one, no one. I was told from a CS agent if they fix the internet ot cable over the phone and there is no need for a tech to come out to take a look at the internet or cable, crazy thing is within her saying what she said the computer went out again and the premium channels looked like a puzzle then went out. I am going to either have to move from one apartment to another or just move all together at once if this does not get fixed. My service rate was advised I will be paying $128.00 a month with the tax 142.00 now I am paying 177.00 to 188.00 a month. If it was not for the credits that I have been getting I do not know what I will do. I am so done with this mess. | |
| middle of missouri | 2/2/11 |
| Geez love getting the run around! This is the company for you!! Terrible and I mean Terrible!!! I have been paying for the bundle pkg since July of 2009 phone, internet and cable not only did the bill go up 30% but I found out that I didn't even have the right equipment for the phone hookup. Everyone that kept calling in on my homephone told me my mailbox was full. Thought it was something wrong with the phone so I turned the phone down and left it. Then one of my kids not to long ago went to use the line for a fax come to find out I didn't even have the proper equipment for a phone. Had a service man from Charter to verify that I was never hooked up and that dealing with the company I was pretty much screwed trying to get it straighten out he was right and he worked for them. So spent more than 8+ hours in one week trying to tell my story at least a dozen times. I usually hung up till I got some one that understood english. Finally get a hold of someone that talks to a so called supervisor and they were going to investigate and get back to me in a few days. This is the so sad but funny part. I just called to follow up explained the story one more time got the whole please hold thing. Agent comes back on and says I will be receiving a call in a couple days about this problem. Heres the best part I asked when and what # are they going to call. Heres the funny they were going to call the # that hasn't been hooked up since July of 2009. I mean REALLY!!! you have to be kidding me your calling to talk to me on a number that isn't working!! Geez I do believe there is a job for everyone even those with no common sense! | |
| D.C. Martine | 2/4/11 |
| I've been a charter customer for years. Very pleased with the service and resolution of issues when they occur. My complaint? I have Charter for my home page on internet and I used to enjoy the welcome box news features, but now everything is a "video". It is extremely annoying because I like to choose news stories to read, and now everything is on vidio and I do not want to watch, listen to more advertising, and see Kelly Zinc presents idiotic vidios that amount to nothing. Can you please consider just having written information to choose from instead of shoving more advertising down our throats and FORCING these vidios. Enough is ENOUGH!!!!! I'm sure many other customers would agree with me! | |
| Casie | 2/5/11 |
| I have Charter and they are the worst carrier in my area and everybody around here has nothing but bad things to say. The signal is always scrambled and my On Demand hasn't worked for a year. When I asked for a credit for On Demand they said it's free with my package so I don't actually pay for it. So basically because I don't pay for it it shouldn't have to work? Also I called bacause my cable was out and I was having a superbowl party. They would not send anybody out the next day and all I heard was NO NO No. When I got a supervisor on the phone he told me to donate the food I bought for the Superbowl to Charity... Yes he really said that. I also had a service call in December where nobody showed up. I had my boyfriend stay home all day waiting. When I called they said there wasn't a service call set up. I had the Chat saved where I was supposed to have a service call and they refused to send somebody that day even though I had somebody stay at my house all day waiting for the guy and I had a saved document showing I had an appointment. They had the nerve to say it was my fault and why didn't I call when there was no confirmation call about the appointment. Charter is horrible i could go on for days. A person at work got thier service shut off for 2 dollars on a bill of 242 when only 240 was paid. Then it was shut off again 9 days later when the rep told him he had another two weeks to pay. Charter is awful. I am switching to Direct TV. | |
| Travis J | 2/8/11 |
| There service is less then acceptable and customer service is rock bottom of the barrel. I was on the 2 year guarantee and every bill was a different amount. Getting an agent to correct it took an act of Congress.. This company definitely should not be in service | |
| Charter is the worst!!!!!!!!!!!!!!!! | 2/9/11 |
| Long story short, the rep said it would be 29.99 a month for the cable service. The bill is all messed up and after speaking with a "manager", all I get is im sorry but the lowest rate we have is $44.99. I was told that there is a department that can listen to the call and make it right if I was told that, only to find out there is no such department. The manager is supposed to call me back after asking the rep why they told me that when there is no such package. I am going to switch this service if they dont fix it. I was lied to on three different calls and Im supposed to believe there is nothing anyone can do about it. I will give him 24 hours to call me back and then Im calling corporate. THE WORST!! | |
| J. C. Mitera | 1/31/11 |
| Too bad your star rating begins with 1. It should start at zero. I recently had to inconvenience our local service persons twice within a week. I have no problems with the service persons. My problem begins with having no local service number to call. Instead your 877-728-3814 must be used. Your answering machine rates zero stars. In both cases that required me to call for assistance, the problems each time were due to service work to your own system in our neighborhood. The kind serevice technicians said they have been swamped with calls in our neighborhood due to some kind of work on the network. Had a local office person been contacted they would have easily solved my problems in each event. Not only is your answering machine a dis-service to good customer relations, the human that finally comes on the line has no clue what might be wrong. How could they? They are several states away from my call. The problem is caused by pure upper management. It is due to greed. You do not care to provide adequate local office services. Your field persons are just fine. Fire your corporate office personnel. | |
| S, ALT | 1/11/11 |
| I have had constant issues with charter... when I first got the cable and internet, not only did they not hook up two boxes everything was actting all wonkin I had 8 tech guys come out in 5 days to fix the problem they also charged me for them to come out..... the last guy supposably found the issue It was all hooked up backwards. Now I ask you how the hell does someone hook cable and internet up backwards, expecially when they are supposed to be trained on how to do this? also why did it take 8 guys to figure it out. This is crazy. AND BY THE WAY IT ALL DOES NOT WORK RIGHT STILL INTERNET STILL GOES IN AND OUT ALSO THE CABLE DOES TOO. They also are screwing up my bill like crazy. I was told 52.00 for 12 months and that price was supposably set. OH NO THAT WAS B.S. my bill was over 100.00 this is crazy Im so fed up with CHARTER!!!!!!!!!!! HERE IS THE DAMN KICKER OUT OF ALL OF THIS, WHERE I LIVE I HAVE NO CHOICE BUT TO GO WITH CHARTER,SEE I LIVE IN A DOWN TOWN AREA, WE HAVE 18 APTS ABOVE 2 STORES THE LANDLORD MADE AN CONTRACT WITH CHARTER, SO WE ARE NOT ALlOWED TO USE ANYTHING ELSE WEHAVE TO USE CHARTER..... AND FOR THE LANDLORD DOING THIS AGREEMENT CONTRACT WITH CHARTER>>> HE GETS PAID!!!!!!!!! NOW THAT IS SOME BULLSHIT... whatever you do dont use charter they are horrible, money grubbin, buttheads ..... | |
| Geraldine Hastings | 1/11/11 |
| I had a lady give me a deal on phone internet $19.95 stayed that way a while then I got a bill for $40.00 can"t pay that high bill had you cut it off, now I find out you have senior discounts which I ask about and they told me you did not have it, huh get your act together or stop trying. | |
| K Futral | 12/24/10 |
| Charter does not keep their word! 2 days in a row I have had appointments! They didnt show up yesterday & I called today & they said it has been changed to Monday. Never use this company!!!!! My internet is down all the time. If I didnt pay my bill you would shut off my service! So why is it right for your company to lie & just not show up! I will tell everyone not to use your company!!! It stinks!!!!!!!!!!!!! | |
| J. L. Shepard | 12/23/10 |
| I am changing my service because this incometent,useless ,but VERY expensive service(?) has become a vicious cycle of ads for services there is no way in heck that they can provide. They cannot even answer phones in a 7 day span. This company, at least here in Reno, NV. is run by immigrants (whether legal or not) who speak a very broken english, and do not understand it at all. Most programs are run for Mexicans, and it is nearly mpossible to find english programs except for the big ones like ABC, NBC, and CBS. They are in bankruptcy and it is for sure where they belong! | |
| Jerry Cox | 12/21/10 |
| I have to admit, I have been very very frustrated with Charter on several points. When my phone service was installed, the technician installed the "modem" out in my sunroom, which has no heat or air, and is on the back of the house. That wasnt an problem until the jack that he installed in my kitchen went out. I had to run my phone directly into the modem at that point because they refused to send someone out to fix the kitchen jack, even though it was a jack that Charter installed, and while they installed it, they cut some important wires that needed to be fixed, so a supervisor was called out, and after all was said and done, I was left with a fist sized hole in my kitchen wall, through wallpaper and drywall even. Being the nice person I am, I didnt want to make a huge fuss, so I made a point to notify Charter that this had happened, but did not push demanding that they repair the problem. I was actually hoping that Charter would step up to the plate and offer to make it right. Not only did Charter not step up to the plate, but they also even refused to fix the jack in the kitchen without a charge. I couldnt believe I was being treated so shabbily. Now the phone service has gone out for the 2nd time in a week. Last week a repair man came out, because I couldnt get a dialtone, and when you dialed the # you got a busy signal. Anytime I have called the regular customer service line, I end up with someone in India or overseas. I have been treated rudely and uncaringly. The only time I have received anything even remotely similar to "customer service", was today when I called the corporate office and spoke to someone there. I spoke to a very caring and reasonable rep today,(who I wish I had written down her name I was so impressed with her and her attitude. She made me feel like I was a valued customer). She transferred me to a tech support person, who scheduled a repa | |
| Eve Gray | 12/3/10 |
| As far as the service I have no problems. When I have a service problem the technical department is always very helpful. Until today I have never had any problems with adding or disconnecting any of my service. I have been a Charter customer for 17 or 18 years. Today because I want to have Epix cut off I have to have a security code off my bill (which I did not have with me). It is funny that when I added the service just a couple of months ago no security code was ever mentioned. Just wanted my name, address and phone number. The customer service person and supervisor refused to cut off the Epix. The supervisor was Lynn 28132 in wisconsin. We need to take to local people who we deal with here. This has made me so angry that I'm considering cutting off Charter and getting Direct TV and AT&T for my internet. | |
| Alice Feltman | 11/24/10 |
| To Whom this may Concern: I have been a charter member for over 9 yrs. and i would like for you to know that i have never had such a hard time in getting my bill straighten out. This supervision woman SHERRY, has made me so upset that i'm changing my services. I will go with at&t and direct services and will never go back to charter,also it seem like your company woud get someone that could speak ENGLISH. It's ashames that your company trys to cheat people out of their money and if you will check you will see that I always, ALWAY's paid my bill every month... Alice Feltman | |
| manintheburg | 11/18/10 |
| CNN HD has been out for 2 days. The local office has no idea what is going on, and the 800 number people show no outages or any type of mork going on in my area. If the left hand doesn't know what the right hand is doing, how does a company survive? | |
| Mary Ann | 11/9/10 |
| If I could give you a 0 rating I would right now. I am a charter customer and I would like to know how charges accidentally get added to my bill. I cannot seem to get an answer out of your customer service area so I would like someone from coporate to answer my question. Please feel free to call me at 320-202-8313. Please no customer service reps need reply only someone that can give me a straight answer. | |
| Londie | 11/1/10 |
| This company let someone open an account in my name in Michigan and I live in Illinois. Whatever happened to asking for IDs. The bad thing about it is that I keep calling the corporate office and nobody wants to talk to me and they cant answer my questions of why they let this happen but guess what they have the wrong person this time because if I have to drive to Missouri to the corporate office, I will. They gonna answer me one way or another. | |
| Elisa Gomez | 10/15/10 |
| Your people amaze me I have documented disability and always pay my bill according to my disability check !!! I made a arrangemnent to pay today and because monday was a holiday my check wont be here until 10/18 so your employee Joan Id # 852795 would NOT WORK WITH ME AND IS SHUTING OFF MY SERVICES TODAY how rude and crude can you people be Its not my fault that I was injured and on disability and they government didnt send my check when promised !!! I will go to the endes of the earth to rectifiy this in one way I am being discrimanated against and the rude unprofessional attitude is a liability to your company this happend once before and I was able to put it off but this employee is on a power trip!! | |
| Brenda Parson | 10/13/10 |
| I have had Charter Communications and have some difficult with them as far as the internet. Today I was schedule for an important between the hours of 10-12 and I had a meeting today that I had to attend. When I return out of the meeting I had a call from Charter. The call came in at 10:30. At 10:36 I call back and explain to the CSR that I want to confirm my appointment today. She explained to me that the appointment had been cancel. I ask why, and she stated because I did not pick up. I explained to the CSR that I never knew anyone was going to be calling me to confirm the appointment. I was told that the techician was going to be at my home between the hours of 10-12 today. But, when I received the call I immediately return the call and it was six minutes later. I told the CSR I dont understand their process and because it was six minutes later that the appointment should have not been cancelled. This is terrible service to not explain the process, then to cancel the appointment after six minutes from not answering the call is a dis service to a me as a customer. I really would like for some one to call me today and offer a discount as well. A very dissatisfied customer. | |
| Yolanda Mathewson | 10/14/10 |
| Charter shuts my services off the day before the bill is due, often. When I call them you get someone in a foreign country who insists that they legally do not have to hold to the date on the notice, that they can turn it off whenever they feel like it. They then insist that I pay a fee to turn it back on even though they legally have to restore services until the specified date. The reps are very nasty, speaking down to you. When they installed my cable they ripped up my carpet and attached the cable up the molding on the doorway. I ordered their telephone service several yrs ago. When they came to install it they wanted to lay cable around my entire family room. Their phone service does not work if the electricity goes out like regular phone service does. They want you pay extra to purchase a battery they have to install in your garage and place more cables from your garage through your house to the phone line???? The installer was extremely rude and even scary when I Questioned the installation process. I canceled my order for the phone. IF CHARTER HAS INTERRUPTED YOUR SERVICE BEFORE THE DATE ON YOUR LETTER PLEASE REPORT THEM TO THE FEDERAL TRADE COMMISSION. I AM CONSIDERING A CLASS ACTION SUIT. | |
| Judy Howard | 10/4/10 |
| All I want to say is the initial sales agent said my bill would be $39.98 + taxes and no installation fee, but I had to pay the installer $69. And I have been overcharged $15 to $45 every month since I got the service in May. The CS agents have been completely void of helpful information or action. In fact, one told me 'too bad for you' in a tone that sounded taunting, not genuine care. No one on the phone or live chat is able to provide an address to send a certified letter to anyone in particular. I am going to try the above address and see what happens. | |
| Cory Huelsman | 9/27/10 |
| Well to start my phone is still ringing on speaker waiting for someone to pick up and been ringing for over 20 mins. Hung up called back to try again in case it was something to do with the phone. Sure isnt still ringing and waiting to be helped been another 15 mins now... HORRIBLE I'm going to search for new service i think. Charter is bad news bears | |
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