357 Reviews For Bob's Discount Furniture, LLC. Headquarters & Corporate Office

Horrible customer service and delivery

Horrible company. delivery was supposed to be from 12-3 so i called at 4 and was told 6-730PM. called at 730 and was told give me your cell (4th time by the way) and the driver will call you back. No call so I called back at 8:15 and heard, Bobs Customer Care is now closed and will reopen at 6:30 AM tomorrow. At 6:30 I was told they tried to deliver at 2PM and 6PM but nobody was home. I was there at 8AM and never left until 10:15 PM. building has a doorman who said he had not seem Bobs. NEVER AGAIN. This was my daughters college apartment and she had to sleep on the floor while Bobs got their act together

Goof proof scam

I will never shop at another my Bob's discount store ever ever again I had the worst experience with their customer service as well as the goof proof protection they do not honor their warranties and they leave you out in the cold they made you know you pay for warranty for are the protection of on accidental damages and they do not honor it it's the worst ever don't waste your money do not buy from Bob's don't buy from them

Horrible customer service

Awaiting my third delivery to replace a defective chair. They don't adhere to delivery times and simply apologize over and over. This is my first and last experience with this furniture company. First the bearings fell out of chair. Then I had to sit all day and wait for tech who didn't even look at chair. Then waited two weeks for a part that never come only to be told to wait another eight to ten week. Then was scheduled to receive a new chair. Waited all day to receive a chair that was defective. Then waited again for another chair that was not delivered during scheduled delivery time. Another whole day wasted. I'm done with Bobs back to Raymour and Flannigan.

horrible customer setbice

Spend $10,000 and they won't replace a mattress. 7 years later. Mattress falls apart and they won't honor warranty. Store sucks. WILL NEVER BUY ANYTHING FROM THERE AGAIN!!!!

Horrible customer service

Never again will I ever purchase anything from bobs furniture .... No one ever called me back for over a month .....I also was suppose to receive an refund....still waiting has been over a month ......they lost. Great customer....horrible !!!!!!

I will never recommend this store to anyone.. There Customer service skills are bad..

I give "NO" star at all

I will never recommand anyone to this company. My furniture has been reschedule 5 times now.

No customer service or support after purchuse

Worse purchase of my life. Once the sale is complete no one wants to talk to you anymore. Sadly for them I will not let this go. Will not reccomend purchase or will I ever walk foot in their store again.

dont buy from bobs

There only 2 years old and there breaking I bought the goof proof and they don't want to fix my furniture they told me to call a repair man then why did i buy the goof poof if i have to pay a repair man to fix my couches I will never buy from bobs furniture again my wife and I bought the Maggie's for $799.00

This store is so quick to sell you their merchandise yet when you try to report damages you get transferred from department to department and no one is willing to help. Customer Care doesn't even care to help and pick up the phone. DO NOT RECOMMEND THIS TO ANYONE!

bobs is ok

I recently went to Bob's discount furniture in Warwick Rhode Island the only gripe that I have is as I was walking to the front doors of bobs they were about 5 sales people outside all of them were smoking it was cigarette butts all over the ground which is disgusting but other than that when I walked in a woman is greeted me she was very nice with the nice attitude we bought furniture and left as I was walking out three of the five same sales people still outside smoking I think that's pretty disgusting to have people in front of a big store like that smoking cigarettes they should have a smoking area but needless to say my experience was wonderful other than that

Goof proof is a scam.....They don't cover anything and have no clue what they are doing!!! STAY AWAY from this store!!!!! The saying goes.....you get what you pay for and unfortunately I have learned this lesson the hard and expensive way!!!

Screwed

We paid for their goof proof only they refuses to fix my chair. Do not believe you when they tell you it covers everything. I will never spend a dime one of their store ever again.

Goof proof scam

My husband and I bought 3 rooms of furniture costing over $5000 and my husband had ink on his hand and touched the couch. Now they won't fix it because it's over 6 inches in length

I ordered two twin size sofa chairs. I ordered two beige color ones and received two pewter ones. When it was delivered on 11/26/13, I didn't realize it was the wrong color until later on in the day. I called many different phone numbers and got the same announcements. It was a run around. I called the corporate number and got the same message. The sales associate that helped me, gave me his business card with his name on it with a phone number. That also had the same phone messages. They don't seem to want to talk to their customers. The different phone messages just goes on and on. No one picks up. I will now have to make a visit back to the store. I hope I will be acknowledged.

Worst Service Ever!

Not only was the sales associate incompetent, but they screwed up my delivery. I called to identify and rectify the mistake, was assured it was fixed and they still screwed up. After that they said, too bad there is nothing we can do. Either returmn what you have or wait for the rest. You get what you pay for and in this case it is garbage.

Mous

Ordered a sectional and was told the delivery window would be between 2:15PM & 5:15PM Saturday 5 Oct 13. The time kept slipping & slipping, I checked the website and it estimated a delivery time of 8:02PM. I called customer service and informed them that we had dinner reservations and to see if there was anything that could be done to speed up the delivery and voiced my dissatisfaction of them exceeding the delivery window by 3 hours. Who delivers furniture at 8PM on a Saturday night?!?!? After several calls to customer service and basically being told, "there's nothing we can do, deal with it" I canceled the delivery and the entire order. Terrible customer service!!!! Terrible delivery service, from now on I'm buying from Costco, at least they know how to treat their customers and keep their word.

Keeping my money for 16 days until it's refunded

Bob gets to keep my money for that long and I cannot get another couch until I get my refund. I will never shop at bobs again. No one has been helpful, and you can clearly tell, they just don't care, it's all about making the sale. Worst customer service.

Keeping my money when issued a refund

The worst experience I've had with a company

Handicapped couch

I purchased a couch and loveseat on 07/15/13, and was happy to hear that I could have delivery on 07/18/13. The scheduled delivery was fairly within the timeframe, and the delivery men were good, however the couch did not come with legs, therefore I have a handicapped couch. I spoke with Customer Care while the delivery men were still at my home, and was assured that the legs were in stock and would be shipped from the warehouse and I would receive them within 3 to 5 business days. It has now been a total of 15 days and my couch remains on my floor without legs. I've called 5 times and get the same run-around that the legs WILL be sent. Each call seems like the first time I'm talking to them. I've contacted the credit card and because I accepted the delivery, there was no recourse. What a mistake dealing with this outfit.

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