428 Tolland Tpke. Manchester, CT 06040
(860)645-3208
Reviews For Bob's Discount Furniture, LLC. Corporate Office
Cindy, Derry NH  | 5/8/12 |
| On two seperate occasions I purchased two pieces of expensive furniture from Bob's and also purchased extended warrenty packages. I tried to file a claim on the leather couch and was told it wasn't covered. The second purchase was a high top wood table and chairs. Again, I tried to file a claim for scratches and was told they weren't covered. SCAM! They sell the warrenties, get our money, then laugh all the way to the bank. Stay away from this company. Bob is a loser. | |
| D f luddy | 5/9/12 |
Today Bobs is here for the 5th or 6th time to fix my electric bed. Each time they send the 'necessary part' to my house and then i have to call for an appointment for the serviceman which always takes 2 weeks though i have advised them how ridiculous that is as it it MY BOBS FAULT that they keep sending the wrong part/parts Today they sent the wrong part again!! 5th or 6th time-dead serious!! | |
never buy anything from bobs  | 5/21/12 |
| the worst store and customer service ever!!!! never again | |
| brooks | 5/21/12 |
| We spent over $1000.00 on a kitchen set and it was delivered damaged.A tech came to my home and did nothing to fix the problem cause he said there was nothing he could do. im on the phone now wating to speak to a manager and i have been waiting literally for one hour and thirty minutes. The customer service is the worst i have ever experienced. I will take the time out to take bobs to small claims court if that is what it will take to get my money back!!!!!!!!! I WILL NEVER SHOP AT THIS STORE AGAIN!!! NEVER | |
| Wendy | 5/3/12 |
| As long as I breathe I will NEVER shop at another Bob's. The customer service in terrible. It has been one headache after another with these people. We purchased a couch, a love seat, two lamps and a recliner from the Niantic store. We set up a delivery date in the store at the point of sale. We then received a call from our sales associate, Aundrea, confirming our delivery date. She said we would receive a call the day before, giving us a four hour window for delivery. We never got a call. My husband checked the delivery tracker, nothing. He called the store and got Jeff, the manager. He informed us that we were not scheduled for delivery until the following week. Mind you, we had taken all our old furniture to the dump and had nothing in our livingroom and it was three days before Easter. I had 13 people coming for the holiday. He said there was nothing they could do for us, "Aundrea is new and doesn't know what she is doing yet". You have got to be kidding me! He also said we could come pick it up if we wanted it for the weekend. He would wave the delivery fee. How generous! Needless to say he called back and said it would be delivered by Friday. When the furniture arrived (all but the recliner which would be delivered at a later date) one of the lamps was broken. They sent us another lamp and when it arrived the lamp shade was dented in several places. We called for another lamp and when it arrived, same thing. The shade was all dented. Called for another lamp. We were told that this would be the last lamp we would receive and if it's damaged we needed to pick something different. We were told the lamps were packaged right there in the store and they couldn't understand how they keep getting damaged. Really?! When the last one arrived the box was torn open on one side and you could see the crumpled shade inside. Unreal! I even have a witness. My friend was here when UPS delivered it. Then to top it all off, we get confirmation that our recliner is due to be delivered. We were hopeful that this was going to go smoothly. HAHAHAHAHA!!! Wrong again!! The delivery guys show up in the pouring rain with a RED chair. We ordered TAN! They called Customer Care (what a joke!) and I was told I had to call the store in order to straighten things out. So I get Jeff on the phone and he tells me, "Aundrea ordered the wrong color. She thought Bordeaux was tan. That chair doesn't come in tan, only red, blue or chocolate. You will have to come to the store and pick out another chair or go on-line and choose one then call me and let me know which one you want". We went with a refund. I know people make mistakes but they NEVER apologized or even tried to make amends. You can be sure that everyone I know will be aware of how Bob's employees treat their customers. Very, very poorly!!!!! | |
| Dee | 4/23/12 |
| So disappointed in Bob's and their customer service. Purchased the protective plan and after waiting a month, my furniture has yet to be repaired. Been getting the run around from inception. What a scam. I am in the process of remodeling my home and in need of new furniture. Happy to say NONE of it will come from Bob's. I won't EVER purchase from there again. | |
| Mr.Moe, NJ | 4/23/12 |
| I ordered sofa and chair with the care package. I did not pay for the chair in full until they fixed the cushions on my sofa which were way too soft and wrinkled to be new. They sent a person to asses the cushions. I later found out that he reported that there was nothing wrong with them. I called customer service and they sent another person out for a second opinion and that guy agreed that the cushions were very flat to be new. Then it took almost a year to get new cushions, by then they called numerous times to get me to pay for the chair which I flatly refused until it was resolved. The customer service women called to tell me the chair was ready and available to be delivered and I paid it off. Days later I didn't hear anything so I called for an update, that's when they told me the chair was out of stock and gave me a refund on my down payment. Now I have only a sofa. They should have been more efficient and took care of my sofa and then they would have gotten the money for the chair and we both would be satisfied. | |
| Mr.Moe, NJ | 4/23/12 |
| Will not recommend solely due to the fact that customer service sucks. I will never buy from them and will sell this couch first chance I get because that's all I ended up getting. NO CHAIR just a sofa. | |
| Natasha s | 4/25/12 |
| Beyond disgusted with the customer service I just received in the Attleboro mass store by an associate by the name of Jennifer. Because I was in everyday clothing with flip flops with my two little childrene I was followed around my entire visit. They sure know how to make you feel comfortable I mean the last time I checked bobs was basically a middle class furniture store "correct" I wil never step foot in another bobs store again. Rest a sure I will be letting family and friends know. I truly regret spending my hard earned dollars with you people I felt be litted embarrassed as well as harassed. Thank you once again for making my shopping experience wonderful | |
| M | 4/25/12 |
| The worst experience ever!!! Purchased a high $ entire bedroom set, was on back order for 3 weeks. Got rid of all the old furniture in order to make room for the new. The delivery came as scheduled but with the wrong parts to put the bed together, 2 end tabkes were damaged 1 of the lamps was also damaged. Was told everything would be REdelivered in a few days. Once again told a new delivery would be made in a few days. Well before the new date we get a call from the store saying our headboard would not be delivered for another 2 months. We already have the headboard! Try calling them HAHAHAHAHA you get left on hold for 20 minutes unless you press 1. Paid $200 for delivery took 3 days off from work and still do not have what I paid for. Now sleeping on the floor for 2 weeks. Never again!! | |
| hilda | 5/3/12 |
| Poor craftsmanship on all furniture. The shelf life on any furniture is short and you will be stuck with bad furnuture even if you replace it. They need to be closed down. DO NOT BUY AT BOBS. | |
| CARY PANULLO | 4/29/12 |
| IM JUST TELLING YOU TO CALL ME FOR THE LAST TIME I BOUGHT FURNITURE FROM YOU TWO TIM3EWS IN LAST 6 YEARS OVER 10K AND IM SICK AND TIRED OF YOUR GARBAGE LEATHER LYING COUCHES THAT NOW YOU ADMIT ARE LEATHER BONDED THEY HAVE NO STUFFING IN THEM BOTH COUCHES WITHIN 3 WQEEKS SANK TOI THE FLOOR I HAVE NO REASON TO LIEI AM ONE OF THESE GUYS THAT I ACTUALLY WENT AROUND TELLING THE UNIVERSE HOW GREAT BOBSW WAS ONLY TO FIND OUT WITHIN A MONTH AND THEN AGAIN THQAT YOUR FURNITURE IS CRAP I HAVE A MARBLE FAKE MARBLE PUB TABLE ILL TAKE A LIE DETECTOR TEST THAT NOBDIOY HAS EVER SAT AT IT , THE ONE DAY I SAIT THERE, I WOKE UP I SWEAR IT HAD A BIG EATH QUAKE LIKE CRACK ACOROSS TIT WHY WOULD I LIE? THE NEXT DAY A CUNKK OF THE TALB ECRACKE4D TO THE GROUND MY COFFEE TABLE SWINGS BACK AND FORTH I TIGHENED THE SCREWS ASK MY ENTORE FAMILY TWO DAYS LATER IT COLLAPSED I CALL GOODF BULLSHIT PROOF AND THEY DONT ASNWER FOR TWO HOURS TEN TIMES, I CALL BOBS THEY SAY ITS NOT US, WELL GUESS WHAT THE ATTORNEY GENERAL DOEWSNT AGREE SO CALL ME I PAID FOR THE GOOF PROOF BOB I FEEL BAD FOR YOU YOU HAVE THOUSANDS OF UNHAPPY CUSTOMERS LIKE ME WHO WHO WOULD NEVER LIE WHEN THEY THGOUHT IT WAS GREAT WHY WOULD ANYONE LIE THINK ABOU IT CARR CARYP 516 883 0153 PS WHEN I WENT BAQCKL THE SCOMED TIME ONLYU ECAUSE IT WAS CHEAP PRICE AND I LIVED WITH THE SUNK LEATHER COUCH THE GUY COMPTON WQAS GREAT I WENT BACK THE NEXT DAY AND THEY FOR AN HOUR COULDNT FIND ME IN SYSTEM OH HH WE HACE NEW CPOMPUTER SYSTEM WELL GUESS WHAT I AHVE YOU GUYS ON FACT LYING SAYING SAME THING MONTH LATER, YOULL SEE I JUST WANT MY NEW FURNITURE THAT I PAID FOR YOU GOOD PROOF JERK AND IF YOU THINK I CURSED GOOD FOR YOU I DID | |
| Tonia | 5/1/12 |
| We bought a dresser for our son 15 months ago. The bottom left hand drawer kept popping out of the track. We called a service tech to come out several times to fix it. Every time he came I would express my dissatisfaction and he would reply "that is just the way it is. It is made to pop out like that." Finally I had had enough and expressed to a CSR that I wanted the hardware for the track replaced. Of course by that time she said the warranty had run out and we would have to pay for it. Fine, Ok, so I would pay for it. She set up another tech to come out and look at it to get the part numbers, etc. to order. A different tech came out today than in the past and took one look at it and said "It is broken, you need a new track." Really!? That is what I have been saying for months. Anyways, he calls customer service, and now get, this...per CSR..."the dresser has been discontinued, there is no part to order, and now the tech has said it can't be fixed, so there is nothing more we can do for you." And of course...the trade mark words they always use... "I am really sorry." Please don't patronize me with sorry anymore when I have been mislead for months. Unbelievable! If only 0 stars was available. | |
| Jessika M. | 4/19/12 |
| My fiance and I order a sofa a swivel chair and a box spring and the first delivery date was 2 weeks (4/19/12) out which we were ok with. On 4/15/12 we called the store to cancel the box spring ONLY and Tasha at the store confirmed the sofa and chair would still arrive as scheduled. On 4/18/12 I got a confirmation call telling me that my order will be delivered on 4/19/12 at 1:17 pm. I used the delivery tracker all morning long adn at 12:10pm it said my furniture had already been delivered when in fact ot had not. I call customer service and they told me I needed to speak with the store that I ordered from as they had scheduled the delivery. When I called there I got Tasha on the phone and she denied ever speaking to me on Sunday and transferred me back to customer service. Customer service than confirmed with me that Tasha had in fact cancelled my entire order. I was furious and a bit confused and asked why I had gotten a confirmation phone call the day before. The woman said "oh there must have been a glitch in the automated system". I told her that answer was unacceptable and that I expected my furniture be delivered tomorrow. She transferred me back to the store and I spoke with the manager Bernie who told me there was nothing he could do to get my order to me until the next available delivery date of 4/26/12 I told him that was unacceptable and he more or less told me there was no other option for me. I am DISGUSTED with the way I was treated. I understand that everyone makes mistakes but it is DISGUSTING that they were not able to make the necessary corrections to accomodate me to make up for their error. I WILL NEVER MAKE ANOTHER PURCHASE FROM BOB'S AND I WILL STRONGLY DISCOURAGE EVERYONE ELSE WHO EVEN CONSIDERS IT! | |
| Joselyn | 4/13/12 |
| Very poor customer service skills Not at all reliable by there word Poor following up skills No accommodations made, the customer service center acts like robots who have been trained to say NO! "And im so sorry" I an a very angry mistreated customer The delivery system they have is very unorganized | |
| carrie st amand | 4/11/12 |
| I bought a supposed real leather couch set years ago. Within the first year and a half the leather was flaking off. I called on my warranty but the warranty company gave me the runaround telling me it was normal wear and tear. This january my kids punctured a hole in the couch and I made a report within 24 hours. It took a month for someone to come out. Instead of fixing he took pictures and left. I recived a letter stating they did not believe i was an accident and that the furniture was not maintained. Well, first of all never tell a Sunday school teacher shes a liar number one and number two I had my last couch set with children and cats for more than 11 years no issues. The Newington Bob's didn't want to know me and the warranty company still will not fix the problem, but said to the better business bureau that they would refund all my money for the warranty which I still have not recieved. Now I'm out aot of money and need to purchase a new couch set. Not morally right and I will be letting the local news know about this as well. | |
| Barbara | 4/11/12 |
| When Bob's delivered my furniture, their deliverymen damaged my wall and told us to call the store. I went to the store with pictures. I went back FOUR times before someone would help me. This took six months. Bob's them claimed it is not their responsibility, even though I paid them. They put me in touch with the delivery company. I sent in a picture of the damage and the estimate from the contractor. This, apparently is not enough. I am trying to get in touch with Bob's again, but they are elusive. I'm very disappointed in Bob's Furniture. The whole repair is only $275. My family has spent thousands of dollars there. I thought that they would at least settle quickly for the goodwill. | |
| Mandy Rocke | 4/12/12 |
| My sectional leather sofa started falling apart at the seams a year after owning it. I sent the proper paper work into have the goof proof warranty cover it. I have since sent the paperwork in 3 times finally calling bobs which they sent a guy out and I get a letter from guardsman telling me that I didn't get my paperwork in to them in time... Figures since my warranty is now up... I would personally like to speak with Bob about this problem, he puts so much into advertising his Goof proof but doesn't stand behind it. Very disappointed with the company and the service I have received. Considering I am buying a house and will need furniture for the entire house I will not be using Bob's for any of those purchases. | |
| Mike | 4/3/12 |
| I ordered furniture that was supposed to be delivered last Thursday (3/29/12) and took the day off to be home when it came. When they didn't arrive, I called the store and was told the delivery date was April 5, 2012. I told them that not only did they input my address wrong, they put the wrong delivery date in as I put it in my phone while I was at the store. The manager told me to call Customer Service for compensation. I called on 4-3-12 and was told that the record shows I was confused on the date and that they offer no compensation. This company is just a bunch of liars and scum. I have half a mind to turn the delivery people back and demand my money back. | |
| Brian Melo | 3/29/12 |
| I purchased a full leather set, I payed $2547.00. This was purchased on 2/18/12 I am still waiting for some of the items today is 3/29/12. I just called their store and spoke to someone and they said they would call me back. If these items come any later they will be delivered to my funeral. WORST COMPANY EVER. I work for a very large company myself and I couldn't even imagine making my customers wait one extra day. First and Last time I shop here. | |
| Sherry L | 3/28/12 |
| I purchased a new living room set sofa love seat and coffee table on 2/26/2012 paid in full set up delivery for 3/27/2012, I received a call 3/24 that my love seat was on delay and they did not know when it would be available. I then email through their website and received a response my love seat would be avail 4/10. I then receive a call 3/25 that my sofa is now delayed and when I asked when it would be avail they now tell me 4/21. I am now at this point beyond upset with the service I have received. I was offered a 100.00 gift card after I receive my delivery well the 100.00 gift card means absolutely nothing to me as I will never shop with their store again. I have emailed several times since the phone call I received on sunday with no answer. I am sorry but when you pay 2100.00 they should have the products available. Worst customer service I have ever dealt with, take note buyers DO NOT SHOP AT BOBS! | |
| Robert Burns | 3/27/12 |
| There really should be a box for no stars, NO ONE at Bobs knows what anyone else is doing I have been trying for over a year to resolve a damaged sofa The first sofa (tan) was damaged second (tan) sofa was also damaged, third (tan) sofa was not delivered because the frame was broken, then I was told it was discontinued and to pick out two replacements as they were matching. After much pain and problems finally choose two new (gray ) sofas. One was delivered damaged, again after talking to corp people and customer service people said it was out of stock be in May first. Got a call two weeks later and said sofa would be delivered March 20th, no delivery was made although their tracker said it was delivered. Called and was told it would be delivered today March27th, Ms Atkinson said my (TAN) sofa would be in stock end of March early April. Got a recorded message my sofa would be delivered today the 27th, although it is not on the tracker. Don't know what will happen. I am very involved in politics and plan an all out campaign against Bob,s | |
| Allison | 3/23/12 |
| A friend of mine ordered a living room set and the end tables were damaged... They came back one week later and Bobs gave him a gift card for $200.00 plus they reimbursed him for shipping. The total purchase price he spent was $2500.00 I went and bought a living room set a few months later for $2000.00 and the when they brought the couch and loveseat - they didnt have the end tables with them... They came back the following week and the end tables that they brought were damaged.... I called and they didnt have any more in stock.. they said they would call me in February when they got their new ones in... I waited until march... I had to call them.. I guess they forgot about me... they finally brought the end tables.. a total of almost 3 months later .. and for my troubles they offered me a $50.00 gift card. When I questioned why they are offering me so little compare to my friend. they said it depends on the purchase price..I spent $500. less then him... Doesnt matter anyway.. The gift card would only be good for Bobs furniture and I dont plan on shopping there anymore. | |
| Miller | 3/16/12 |
| On March 1, 2012 I purchase a bedroom set. The furniture was delivered on March 14. without a foundation. The delivery driver said “I don’t have your box spring what do you want to do?” I immediately call customers service to apprise them of the situation. They assured me the foundation will be delivered on March 15, 2012. On the morning of March 15, 2012 I called customer service to confirm the delivery time. According to customer service, I was not schedule for any delivery and they don’t know what I am talking about. After explaining the situation to Elizabeth a customer service representative. She assured me she would look into the matter and get back with me before 3:00pm. Needless to say Elizabeth never called back. On March 16, 2012 the driver showed up and said we forgot to put your foundation on the truck…what? The saga continues! | |
| Wanda Morant | 3/13/12 |
| I purchased a bed for my grandson back in Oct 27, 2011 they bought out the bed but it had sliding draw that was't suitable for an 8 year old boy, (first it doesn't have rollers it a floor draw, so, i returned that bed ordered another bed which was delivered to 17 Chamberland Pl. in New Have, CT. The driver Put the bed up backward, they put the foot board to the wall with the head board toward the door we i ask my grandson mother why did she let them get away like that? her answer was she wasn't home, but, her husband was there down stairs with the baby,and did not notice it till he went up stairs, alright they moved to another place in the begining of March. whene they pulled the bed from the wall they saw why the driver's had put the bed that way the bed was damage at the foot board, and i being fusing with them about this, and they saying there is nothing they can do about this because they moved, i told them we did not have any idea your driver was so crooked to do this a child's bed where he can get hurt, and i did not buy from their pit i bought a brand new bed for my grand son and i want satifaction befor my grandson get hurt for Bob's mistakes. I feel they drop it or got rid of a bed from their pit for the price of a brand new bed i want this matter handle as soon as possible i've spent good money for this bed i don't have money to just give away | |
| Maria-Naugatuck | 3/16/12 |
| This company has the worst customer service I have ever experienced in my life. I have had issues with their dinning room set since Feb 5th. From sales person being misinformed with the color choice and selling product she was not familiar with, web site advertising the incorrect color, wrong furniture being delivered, canceled delivery appointment, no reply from them their customer service, property damage once the 2nd delivery came to the house by their truck driver, on top of it all the credit they claim was submitted to our card a month in a half later still has not been credited to our card. This purchase has been the worst expereince in my life! | |
| Kim NY | 3/7/12 |
| About a year and a half ago I purchased the bob o pedic and right away we had problems with it! it was sinking and uncomfortable.The bed i also purchased was crap too! the foot post came off as well as a piece on the headboard. I called customer service and no one would ever get back to me. i went into the store that i purchased my furniture and was told that the manager was not there and that she would call me the next day. no call. i went in again and met the manager. i was then told that someone from corp would call me....no call! so i decided to call bob himself at corp office. I left a message on his voicemail and within 3 hrs i got a return call from his secratary. she was very sweet i must say. she said it was very unlike the bob o pedic to do that so she sent a new one and had the bed fixed. then about 4 months later the bed started to sink again and was indented on one of the corners that the delivery guy said was just from the cold and would go away. now my bf and i weigh around 185 each so there is no reason for this to happen again. i called again and was told i could go pick out a diff mattress i did and this will now be my 3rd time of crappy bob beds! I cant remember the name of the mattress i got this last time but it not only is sinking to the point were the middle of the bed looks like a mountain but it is lumpy all over the bed. i feel like we havent had a good night sleep in a year. i even went out and got a down feather bed to try and help and it didnt it just made it all worse. Im not happy and am waiting for a returned call again. this time i just want my money back and will go some place else! | |
| Ireyna | 3/6/12 |
| I purchased an ottoman on 1/29/2012, mind you I was picking it up. How could anyone screw that up, right? Well they did. After several calls trying to find out if my ottoman was received at the store I purchased it from, they tell me I took the ottoman home when I purchased it. Of course I didnt. So they ordered my ottoman again and promised delivery at the store 3/6 as if this lenght of time isn't crappy enough. So of course I was happy when they called me to tell me that they received it February 29, after lugging it home and it being beautifully wrapped. It was the wrong color. They said someone purposly changed the color to my order. Today I call to ask when will it finally get delivered and they tell me in APRIL!! Such asinine incompetent people. NEVER AGAIN!!! | |
| AL from NY | 2/29/12 |
| Bought a King Size Bedroom set. Upon first delivery it was a different set than what I saw on showroom floor. For the next three consecutive Staurdays I waited for the right set to be delivered. By the third attempt I was assured that the right set would be delivered and promissed a $150 bobs gift card for my troubles. I never received the right set nor the gift card. Finally I cancelled the order. | |
| JoAnn | 2/19/12 |
| Help...bought a Bob-O-Pedic with a wired remote control and my puppy bit through the wires. Called and talked with customer support to buy a new one but they were clueless as to where to purchase it. I now have an unadjustable powerless bob... How about a little help here! | |
| westspringfield, ma | 2/20/12 |
| i went in to this location and bought living room furniture totaling 1500. I PAID IN FULL the balance and was suppose to have it delivered today 2/21. when they failed to notify me with the delivery time i called to find out and was told there was no order for me.the salesman failed to do his job and go over the paperwork which is standard work for them. i live in this town mind you, and all the furniture i paid for was being shipped to brooklyn,new york i found out to some girl. so now i have no funiture, the best they could do to deliver it was friday,the manager lucus did absolutley nothing but offer a 50 gift card(whatever that will buy you) then they refund our money and didn't tell us it takes 6 days until after it was done. which i would of taken the furniture instead of sitting on the floor, because we got rid of ours with the supposed stuff we bought coming tomorrow.then lucus says we refunded your money and hungup on us. then when i went there the saleman didn't even say sorry, he just smirked like it was a funny joke. DO YOURSELF A FAVOR PEOPLE, PAY A LITTLE EXTRA AND GO ELSEWHERE, IT WILL BE WORTH IT IN THE END SO YOU DON'T HAVE THE BOB'S EXPERIENCE WE HAD! | |
| wow i guess i learned from you guys mistakes | 2/6/12 |
| I haven't purchased any items from bobs and I won't thanks for nothing. Should be sobs instead of bobs | |
| Jenn | 2/7/12 |
| I bought a couch from Bobs and do not even have it yet. I am finding it impossible to get it delivered - really makes me happy that I paid $100 for a delivery fee... There is no guarantee of when it will be delivered and I am asked to take the entire day from work to wait for delivery... so, pay $100 for the delivery AND take the day off work... for ONE couch.. not to mention - Good luck getting someone on the phone to help you, I have been put on hold numerous times for extended periods of time and there is "nothing anyone can do to better accommodate me" I will never buy from here again. | |
| kate | 2/4/12 |
| Bought a bedroom set, living room set, and a dining room set. IN january 11. They are all in poor condition and i am a clean freak and take care of everything. Have callled about my good proof warranty and every person i speak with acts as if it doesnt exist. my couch has a big tear where the seam is and we barely sit on it. DONT BUY HERE | |
| Barbann Iapaluccio | 1/24/12 |
| I arranged for customer service to visit my home to inspect a "failed" Bob-O-Pedic mattress. I requested early morning due to work restrictions, however, received a message on my answering machine that someone would come between 11am and 1pm!!. After extensive discussion with customer service, I could not get an earlier appt so I stayed with their original appointment and had my son stay at my home. He stayed home from work waiting, and missed a dr. appt but BOB'S NEVER CAME!! Bob's stated that there was a "mis-communication"!! I then asked them to get someone, anyone out to my home which of course they could/would not. They stated that their technician was "released" for the day!! I stressed that the mattress was very uncomfortable and this issue needed to be addressed immediately, however, my issue clearly was not a priority with Bob's Discount Furniture. This is very disappointing as we have been customers for many years and have made several purchases. Expected better. | |
| BARBANN IAPALUCCIO | 1/24/12 |
| Please disregard my earlier comments. After the problems today with my customer service appointment being accidentally canceled, I of course was not happy. It is difficult to arrange time off or to arrange someone to be at my home. After contacting Corporate Headquarters I was able to speak with "Michael" at the in Customer Service who immediately worked on my problem. He arranged for a customer service rep who was not scheduled for my area to go to my home today and my problem is resolved. I should have waited before commenting. Can't ask for any better service. The people who stepped in to help me were genuinely apologetic and taook care of this for me. Thank you so much. Barbann | |
| Mike | 1/25/12 |
| The only reason why they are a 1 Star is because there is no 0 rating...They were to bring out new furniture today to replace the broken mismatched furniture that they tried to cover up with some type of magic marker. And when they got there they had no new furniture, they thought this was just a pick up? After I had already talked to them, and they explained how they were going to have a MANAGER look it all over before it got on the truck??? BOB you stink and so does your stores...Go to Raymore and Flannigan or anywhere else, you will pay more but at least you will have peace of mind not to deal with incompetence!! | |
| Elena Chronis | 1/23/12 |
| I purchased furniture a couple years ago and with it i purchased the GUARDSMAN GOOF PROOF PROTECTION. I had to file a claim as the table fell apart for no reason so I filed a claim. I was DENIED any coverage because I did not submit my form within 10 days of receiving it! This is an outrage. WARNING, DONT BY THE PROTECTION COVERAGE, MOST OF THE THINGS ARE NOT COVERED AND THEY FIND OTHER WAYS OF DENYING THE CLAIM IF IT IS A COVERED LOSS---Bobs Furniture is junk and I would never recommend it to anyone! | |
| Scott Alessi | 1/17/12 |
| I tried to purchase a dining room set online and the online system was down from what it said. I then called the portland maine store and ordered the set over the phone. the next day i see my account was charged for the online order as well as the phone order. as times are tough and i dont have alot of money this put my account in the negative( thank you BOB ),,, now i have to pay a late fee and wait 5 to 10 days for BOB to give me my money back,,, the people in the portland store that handled this were no help at all and made me feel like they didnt give a hoot..guess this is what happens when you deal with BOBS ,,,, I promise to spread the word BOB thanks for nothing,,,,yours truly,,, the guy without a table | |
| Amanda | 1/18/12 |
| I am so disgusted beyond belief with this corporation. In March of 2011 I bought my living room & bedroom set spent well over 3000 in the store only to have broken furniture within the year. They are rude, the technicians are not educated as to what is considered manufactures damage and accidental damage. I have been back and forth with Bob's and Guardian Insurance in reference to my furniture and I am completely annoyed. DO NOT SPEND YOUR MONEY WITH THEM!!!! | |
| Nick | 1/13/12 |
| On 3-11 I purchased a dinning room set with the goof proof.I had nothing but problems with the furniture since day one. My daughters bunk bed came in crack and my dinning room set was not deliver completely . The bunk bed was replace after the wrong item was sent twice. The dinning room set was a different story. Once all the item were deliver a few weeks down the road the chairs kept falling apart and the top of the table kept chipping off. Bob’s kept sending out their technician to repair the items and finally the item was replace not once but twice. But that was not the end of that story the dinning room set had to get switch with a completely different set. Currently the new set is also made out of a cheap material. The technician has been at my house twice do to the poor material use on the chairs. I have leather chairs in which the leather cracks and splits open. I was told by the technician that if I moisturize the leather the warranty won’t cover the chairs, in which that makes no sense at all. Hopefully this will help when considering purchasing items from Bob’s furniture!!! | |
| carlos | 1/14/12 |
| on nov 19,2011 i buy a bedroom set.everything was looked good until i saw first a big scratch at the chest,since there i was no more happy,a couple minute later when the service people going to install my foot board ,the screws was missing and then from there i was ready mad.they can't install my bed set cause the screws.we made an arrangement for the next weeks coming,ok this is the best part,i had to wait 3 weeks for the chest and i month and half for the simple screws for my foot board,so agree with that althought it was mad, so,when the day coming to bring the screws back,the install people ask me for the screws ,you can image how i feel that day,no screws again, i spoke with so many supervisor and i can't belive they don't do anything.i ended to send everything back just for a simple screws.can't belive they can not do nothing to taker me.im a costumer of them but with this im very disapointing ,bad service,costumer service with bad attitude,never see a poor company like bob,they don't know how put costumer happy,they just want you money,after they get you money they don't care about you no more | |
| Bernard Fearon | 1/15/12 |
| Worst place ever to buy a mattress, they don't stand behind what they sell. In April of 2010 we purchased a king size bob o pedic lite mattress, 8 months later it had a hole where i sleep, and my wife rools into me. So i called for service and the tech showed up and aske my wife if i was a big man and to turn the mattress to her side, i dont feel 220 pounds is to big for the mattress and there is no weight limit posted on the mattress, he told my wife also that the hole was not deep enough yet, so that allowed bob's to get bout of the first year warranty, now it is just the manufactures warranty for 15 years, this place is a joke and a scam, the store i got it from was totowa nj and they were not willing to help, this is the worst mattress i ever bought and will be contacting the bbb with my issue of no one calling me back to take care of this issue. I would not send any one i know to this store they suck and so does there product. | |
| Beth | 1/11/12 |
| Reading these reviews makes me feel a bit better that I am not alone. I purchased a coffee table and 2 end tables from Bob's. The coffee table had an imperfection and we called to have them replace it. The delivery men arrived on Christmas Eve. I inspected each piece, which seemed fine. They assembled the table and left. When I went back in the living room I realized the table was much too high. They put the the wrong legs on it (they used end table legs). I quickly called and they refused to come back. I was having company both Christmas Eve and Christmas Day and the table looked ridiculous. I spent 2 hours on the phone trying to fix it and got nowhere and had to settle for another date for the exchange. When the new date came, the delivery men came with no table or new legs. Their order said "assembly only". I now have a 4th day to have this table delivered. I have wasted hours of my time on the phone and waiting for delivery. I have also made three requests for corporate to contact me and have never heard back. I also have 2 calls in to the store manager and never heard back. Never again! | |
| Lori | 1/11/12 |
| I never read the reviews beforehand. I went to the Bobs in NYC and the sales associate was SOOO GOOD, PATIENT, really got to know what I was looking for and made me feel like a welcomed customer. Not pushy at all or making me feel rushed. I feel bad that I cancelled this whole order because he was great! So the problem... I ordered a bed frame and love seat. The loveseat had to be ordered in the color I wanted so it would take about 3 weeks to get. About a week later I changed my mind about the bed. I get a call on a Tues confirming my delivery for the couch, I take the whole day off from work knowing that deliveries are usually not between the hours stated. So around 11:45 I check the status because I wanted to step out of the apt for 5 minutes and didnt want to pass them in the elevator (we have 4). It said my couch was delivered an hour earlier! I called and said I have no couch but the computer says it was delivered. They call the delivery people and say I am next...about another 1 1/2 hrs... ok thats fine. Then around 2:30 I receive another call... my couch isnt even on the truck for delivery!! They dont know what happened, something about a line item being frozen and I explained I cancelled the bed and he says yea maybe thats what happened. Although I said, so why did I receive a confirmation call? They offered to deliver it in another week but I could count that it would be indeed on that truck and I cant just sit around taking days off from work hoping. If I wanted a weekend, I would have to wait another month!! I cancelled the whole order and went down the street, bought a couch for 100 more and delivered the same day!! What a disappointment. But the sales guy was very good. | |
| Jung Soo Lee | 1/12/12 |
| I really disappointed with Bob's furniture service. I bought furnitures on Oct. 2011 and they delivered Oct. 20th. One of my furniture defact and delivery guy said it is going to make reschedul for delivery and he leave at that time but no one call me until end of Nov. 2011. I waiting more than 1 month but onbody contact to me until I call them. Anyway I made reschedule time without angry and they going to came back on Dec. 24th 2011 but they bring to another defact one and they take it again. They said they going to contact to me but until today onbody contact to me so I call customer service again and make reschedule time by myself. I bought furniture 3 month ago and I didn't got it until today. I couldn't belive it. I really disappointed with Bob's furniture. I not going to purchase of Bob's furniture again. | |
| Ron | 1/9/12 |
| Never buy from Bob's! We ordered a sofa/loveseat set from North Plainfield, nj store in November 2011, and 2 months later they still have not delievered the full order. They setup deliverys then call the day before (or morning of) to tell us it has been backordered again. Then when we asked for a refund they took 3 hours to even figure out what they owed back then refused to refund our money until they picked up the one piece they actually delivered. Then they missed the pickup day after scheduling it and rescheduled it a month later. Its a scam to keep our money as long as possible. Also on the piece they did deliver it was very poorly constructed, it squeaked when you sit on it, and the cushions didnt even fit properly with gaps in between parts of them. Horrible company, horrible customer service, and horrible products. AVOID completely!!!!!! | |
| Gary Biggers | 1/5/12 |
| I ordered furiture for my kids bedrooms..2 dressers and a stand alone mirror.. Well the dressers where delivered and put together and placed in their rooms.. Everything looked great.. Then I looked in one of the draws on one dresser and saw they didnt install a center leg to keep it from sagging..went to the other dresser and it wasn't attached or even in the dresser.. I ordered a mirror that has been broken now on three separate deliveries..I asked for compensation for my time having to take off work to wait for these deliveries and I am told they only give store gift cards..Are you kidding me...I will never buy or direct anyone to buy from them again.. | |
| Kenny | 1/4/12 |
| I am so mad right now I cannot even post my complaint. I have been waiting a month and a half for my daughter bedroom set that have been broken on delivery 2 times. She is 3 years old without the bedroom set. They didn't have a problem taking my $1,500 but I can't get my items. The worst store ever!!!! Please do not purchase from them | |
| | 12/29/11 |
| NEVER BUY FROM BOBS! One week later arm broke. Took them two weeks to get here to fix it. It broke again after 3 days!!!! They said they would send me a new one delivered it two weeks later 3 hrs earlier than the tracker said. Why have an online tracker if it is not accurate. People work now a days and have busy schedules they can't sit and wait all day for delivery. They had to wait 20 min for me to arrive and said they were going to leave. When I got there and they brought the furniture in the cushions were different than the one we had previous. Which actually was a good thing because they are flippable which is what we saw in store. But when I questioned the support leg in the center of the couch they said you should of had it on the other one also. What a JOKE!! never buy from them. I recommended them to my family and their furniture was wrong and damaged when it was delivered!! | |
| Simon | 12/28/11 |
| I bought a leather sectional from Bob's in December 2008 with the infamous goof proof protection. The sectional now has some structural issues as well as the metal clips that hold it together no longer work. In addition there are stains on the leather that I could not get out with leather cleaner. I called to have my goof proof warranty service completed on my sofa. I called and they sent me a form to fill out. I filled it out and mailed it awaiting their response. I got a letter the other day stating my issues were not covered and that I would need to refer to the terms and conditions. Bob's discount furniture is of poor quality and the goof proof protection is just a scam, save your money don't buy goof proof, it will get you no where regardless of what the salesman tells you it covers. I am extremely upset that I was sold such a bill of goods and not to even get a call or a service person to come take a look at my sofa to see what the issues are and then make the determination if they are covered or not. Another loss for the consumer and a loss in consumer confidence for Bobs. | |
| Josh G | 12/11/11 |
| How do I give it 0 stars!!! I bought a couch from bobs, first a spring broke and the front of the couch severely started sinking they sent someone out to fix it (this was about 8 months in), right past the year mark (when the couch's warranty ends), I end up having to check it out myself, so i flip the couch over and notice the upholstry on the bottom is stapled like 800 times (ive heard about them refurbishing their furniture and giving it out again... this definitely confirmed my suspicions.). On top of that 2 springs were broken and I saw how they made the 'repair' before. There was a cracked board (which they didnt replace), but rather screwed another board next to it! WTF. Horrible service. I'm not DIY construction couch guy, but wtf my son could have done better. So, I now have to reattach the springs somehow and fix that as well. Outrageous. I will NEVER buy from bobs again. Couch didn't even make it a year. | |
| Danni | 12/6/11 |
| After buying an entertainment center and 2 desks back in August and not taking delivery yet because of construction in my home, I get a call yesterday to call the store and pick out another item because the item I purchased was a discontinued item (the entertainment center). Okay, first of all, I spent 3 HOURS in the store on tax free weekened to buy this thing, I already knew the item was a discontinued item, therefore, that's why I bought it that day. Second, we PAID for the items, NOT BOB'S CHARGE. That item is mine!!! I truly believe they double sold that entertainment center, which if you ask me, seems against the law. How can you collect 2 times on 1 item?? I told the manager of the store that he better find out where that last entertainment center was delivered to, call the people it went to, tell them that Bob's made a mistake and sold them an item that was already purchased by someone else, and get it back and bring it to my house!!!!!!!!!!!! I am calling corporate headquarters today and if I don't get any satisfaction from them, I will be calling the Attorney General's office and then filing a claim with the Better Business Bureau. I am so PISSED OFF!!!!!!!!!! | |
| Dave and Linda. | 12/1/11 |
| Too bad there are no minus numbers to rate them. We bought a few pieces of furniture form Bobs some time back. A recliner, and a "leather" sofa. The chair came in the door with the arm material torn away, the driver would not take it back and insisted I call customer service. I did so, and they sent a repair tech. out to fix it, which amounted to putting about 50 staples into the chair to try and hide the damage. A week later, it fell apart again. Another call to the service center got yet another tech out to our home. This time, glue and more staples to add to a horrible repair in the first place. After the tech left, I called the service center again to demand a new chair. I was told that the tech had called when he left the house, and claimed that WE, had abused the chair, and they should refuse further repair. Total loss on the recliner, and a basic go to hell attitude from Bobs. As for the sofa, it faded badly within 4-5 months, and a tear began to show at one of the seams on the seat cushion. I called a furniture repair company (NOT Bobs) for a repair, and I was told that the material was in fact NOT LEATHER! It's called bonded leather, and is 99% polyurethane with 1% ground up leather mixed into it, then embossed to look like leather. It seems that unscrupulous retailers pass it off, as Bobs did at the time, as leather. Now I see them calling it bonded leather. Be warned, it is NOT LEATHER! And Bobs stores are thieves. Both pieces are now gone, we are $1,200 poorer, yet wiser, and can say without reservation that Bobs retail stores are a pack of lying thieves. It's a damn shame they are allowed to cheap people as they do through clever sales and advertising wording, just enought to keep ahead of the law. Dirtbags. | |
| Pattie | 11/29/11 |
| I purchased two couches back on September 4, 2011. This delivery was just over an hour late. The person waiting to accept my delivery for me had to make other arrangements to get her child off the bus that day. I complained and was told I would get a gift card in the mail for the inconvenience. I haven't received that gift card yet. I noticed when I got home they damaged one of the corners of the couch so I called to have a technician come out. I requested to have customer service call me when the technician was on the way. I got the call and was told the technician would be at my house around 9:00, so I made sure I was home. The technician came approximately 45 minutes late. Now today, November 29, 2011 one of my couches is broken. The wood frame holding the springs broke off and I have two springs hanging down breaking through the material on the bottom with the piece off wood still attached. Now I have to wait for another technician to come to my house so I can tell him I don't want the couch fixed, I want a new couch. The only options they gave me for the technician to come out is a week day. So now there's a good chance I'm going to miss work that day so I can personally tell the technician I want a new couch. And then I will have to either arrange for someone to be at my house again or miss work to get the broken couch removed and a new one delivered. All customer service keeps saying is I am sorry for the inconvenience. I will never purchase from any Bob's Discount Furniture Stores again. | |
| jim | 11/20/11 |
| i bought a bedroom set the delively time was right on the button between the hours of 7am to 9am and the truck was at my house at 7;15 am the people who brought the bedroom set up to my bedroom did a great job and no damage to the wall of the stairs or my bedroom it self the sales man that sold me the bedroom set was great and answered any question and was nice he left us alone after he showed were the bedrooms set were the bedroom set was $1600.00 and we love it we had about 2 yrs and no problems what i like no pressure trying buy something more money then we needed a few months after buy the bedroom set we bought a tv enterainment center and no problems at all we are going to be grand parents soon and i am going to buy the new baby bedroom at bobs | |
| Todd | 11/15/11 |
| If there was something less than 1 star, I would give it to them. I just sorry I didn't read these comments first. We purchased a sofa/sleeper on October 24th. Once again, paid in full. Delivery date was for 11/15. The truck came and only delivered the mattress, not couch. We were never informed the couch wasn't available til after Thanksgiving. When we placed the order, they had them in stock. Now we got rid of all our furniture and Thanksgiving is coming and we have no place to sit or have guest sleep. Called the manager and customer service and got the same line as the rest of the complaints on this site. They are rude and don't care since they have your money. NEVER ONCE GOT A PHONE CALL FROM THE STORE FOR AN EXPLAINATION. Stay clear of Bob's. | |
| Barbara | 11/14/11 |
| If there was a way to rate Bob's a 0 on this site, I would! Back on AUG 29, I purchased a couch from Bob's totaling $1299.39 charged on my CITIBANK VISA. 3 hours later, I returned to the store, asked to instead purchase BOTH a couch and a recliner. Since the total of both was $2,132.80, I was eligible for interest free financing for a year. I applied and was approved for a $4000 line of credit. So, the clerk credited my VISA account for the cost of the couch - $1299.39 and charged the Wells Fargo account (a Bob's store account) for $2132.80 (cost of the couch and the chair - same receipt look at bottom below signature). I have proof of this transaction and signed the receipt. The couch and chair was delivered early in SEPT, but I did not receive the credit to my VISA. I therefore called Bob's. I was transferred many times, left many messages, and several days later was told that the clerk that issued the return, did so inaccurately. She was supposed to issue a credit for the couch so my VISA could be credited for $1299.39. Then a NEW invoice was supposed to be opened to charge the $2132.80 to the Bob's Wells Fargo account. Since Bob's clerk did not process the transaction correctly, there was nothing the store could do since the couch and chair was delivered already - Wells Fargo would not accept an item being placed on account after it was delivered. My response was simple - this is your mistake, I have a receipt showing a credit of $1299.39 to my VISA and a charge to WELLS FARGO of $2132.80. A total of 833.51 was charged to the Bob's Wells Fargo account (cost of the chair, not the cost of both). My feeling is simple - if your clerk messed up, that is YOUR problem not mine. I want the credit to my VISA, and I want interest free financing for one year - this is what both I and Bob's agreed to. They said, no! Too bad, we are not crediting your VISA. I have been fighting with the STUPID and RUDE customer service for two months - they put you on hold, do not return calls, and when you get to speak to them, they are NASTY!!!!!!!!!!!! SO, as I see it, Bob's violated their agreement with me. They did not fulfill their promise to credit my VISA account and charge the total on Wells Fargo Bob's account. They charged only the cost of the chair, not the couch and chair. Finally, if they do not want to fulfill their promise, then they can come back and pick up their furniture. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY LIE! Even when they give you a receipt, it is not worth the paper it is written on! | |
| Linda Hammann | 11/12/11 |
| Man, I have wasted more hours on the phone with customer service, and after reading these complaints, it sounds as though they have memorized answers. Would you believe I bought a Bob-o-pedic mattress and foundation and the mattress was put on one truck and the foundation was on another truck? What is with quality control at the warehouse. Then I was told it would be delivered the next day and guess what? it was put on a truck going into Manhattan and I live in NW Jersey! So it was supposed to be delivered today but they do not have it on the schedule. Sound familiar. And of course the supervisor cannot reach anyone at the warehouse because they are busy making deliveries that they are gonna goof up on. I guess the discount in Bob's discount means "cheap help' that do not know what they are doing. I will not wait forever I will bug them incessantly, until this problem is solved even as far as getting the foundation for free. This is absolutely ridiculous!!!!!!! I also will not take store credit for anything. If I need to I will go to local TV and broadcast this over the airwaves, until I get this cleared up. As my dad used to say, you get what you pay for. Bob by the way, you are so cheap you have to answer your own phone to tell people where to call to get help? You tight wad ! Help your customers because it seems once a customer of Bob's you never go back!!!!!!! | |
| chris | 11/3/11 |
| I purchased 2 dressers for my daughter in early October.The delivery date was set for October 12,only 1 piece got delivered.I called and complained,they said the dresser would be here the following week.The dresser came but was damaged.A service repair man came a few days later, checked it out and said it could not be repaired.I called again they said they would inspect the next piece before shipping it out. the dresser arrived and the delivery person opened it and said that this piece is worse then the other.Now it"s November 3rd the 4th attempt the piece they sent was the wrong color.I spoke with a manager asked how I would be compensated, they offered me a 25 dollar gift certificate. I just lost 4 days pay to stay home for the deliveries.Customer service gives you the run around,I tried to contact corporate, but can't seem to get through to speak with anyone.BUYER BEWARE, YOUR BETTER OFF SPENDING A FEW HUNDRED DOLLARS MORE TO GET BETTER FURNITURE. YOU GET WHAT YOU PAY FOR. | |
| D.Poindexter | 11/4/11 |
| I guess I should have read all the complaints regarding Bobs furniture before I purchased my sofa bed and tables. Without going into too much details, these people lie thru their teeth to finally tell you that the merchandise is backlogged! And that's what pissed me off about these people they can't be truthful with you to end up telling you oh, the delivery is not being made today because we don't have tables available for you. I made 3 phone calls, I went online to track my supposedly delivery that I never got! I call them once again so that they return my money which was in cash and am told that I have to fill out paperwork and wait 7 to 14 days, REALLY, THEY DIDN'T WAIT 7 TO 14 DAYS TO BE PAID THEY WERE PAID RIGHT THERE AND THEN!!!!! BUT FOR ALL MY INCONVENIENCE I STILL HAVE TO WAIT. I WOULDN'T BUY A NEEDLE FROM THESE Assholes if they WERE TO PAY ME! WHOEVER IS THE CEO OF THIS COMPANY YOUR WORKERS MAKE YOU LOOK LIKE THE BIGGEST IDIOT RUNNING A COMPANY, YOU MUST LOVE IT BECAUSE YOU DO NOTHING ABOUT THESE PEOPLE'S COMPLAINTS. MAYBE IF EVERYONE TOOK YOUR ASSES TO COURT, YOU WOULD BE FORCED TO DO BETTER BUSINESS. THANKS FOR ALL THE HEADACHES, I HOPE YOURS ARE WORST!!!!!!!!!!!!!!!!! | |
| NM | 11/1/11 |
| I have been given the run around for over a year. I purchased a couch even got the goof proof. I have had technicians twice to my house for the same problem. When the second technician left he said call Bobs they are responsible now. Called Bob's customer service for 3 days. Each time waiting on hold for long period of times. When I finally go through they told me I had the wrong number and I needed to speak with goof proof. I told the girl i have no idea what kind of tricks you are playing. She said to me that the technician that cme out said the my couch had stains on it and he could not look at the foot rest.(that is where the problem is)So she tells me that I have to have the couch cleaned by goof proof and then they will send the technician out again. What the hell does a stain on my couch have anything to do with a broken foot rest. I don't know about you but Bob's suck. Don't believe anything they tell you because it is not true. Believe me it will be the opposite of what they tell you. | |
| Teresa Eng | 10/28/11 |
| On 9-11 I purchased a leather sofa (sleeper), loveseat and ottoman from Bob's (of course as you know all PAID IN FULL). After months of searching for the "right" furniture for my family I did find what I liked at Bob's, again that was on 9-11. It took 3 weeks for the 1st delivery which was fine I was told that from the start. Anyway upon delivery the loveseat had a rip in the back of the leather. 1st call made....a week later the second loveseat was delivered, unfortunately ripped upon entering my home...back on the truck it went. 2nd call made, the next week the next loveseat came, that one did not even make it off the truck. The driver told me it had two hole punctures in the front. 3rd call...was promised gift certificates, money off the damaged (original loveseat) or a new one with delivery when I wanted, as to not make me take another day off from work and also told a manager would be inspecting the hopefully last non-damaged loveseat. I opted for what I bought a NEW no damaged leather piece of furniture. Received that call for the 3 hour window delivery unfortuantly NOT on my schedule, 4th call to change the time of delivery, promised the world again. No problem, well when I arrived home and did that lovely tracker thing to see when it would arrive....much to my surprise the tracker said it was already delivered. haha where????? 5th call, customer service informed me of problems with the tracker system and proceeded to tell me I couldn't have my delivery that day, the drivers were 40 minutes away oh and sorry they were leaving for the day and unfortunately they could not deliver the next day either.....it is now October 28th. I have the original damaged loveseat, no gift certificates and still no idea when I will get another delivery. Told that wonderful customer service supervisor she had until Monday to deliver and her window was from 3 to 6....even if Bob himself had to deliver it on a tractor trailor.....lets see what happens. Think twice people. Hope you have better luck then I have had....Teresa Eng Invoice 958056 | |
| Matt | 10/28/11 |
| This is the first time I've ever wrote a complaint about a product/service in my life. I have never encountered a business with such a dysfunctional customer service and delivery service as Bob's Furniture. After I had purchased several large items from Bob's, I waited till the day before(the date I was given to check my delivery status)to go online and check my order's delivery. It turned out that the employee accidentally put a hold on my order and the delivery date was never set. While I understand everybody makes mistakes, it is completely unprofessional. My complaint does not largely lie in this mishap but rather in the customer service. I was told that I must wait another week to get my order. Normally that wouldn't be a huge problem but I had just moved to from another state and had ZERO furniture. When I asked to speak to a manager I was put into contact with a guy named Danny. He then proceeded to place me on hold where I waited for 25 minutes before I hung up and called back. I was received by the same employee who told me Danny went to a meeting with the District Manager. Really? I demanded that I speak with the District Manager and as I type this compliant, I am still waiting for that phone call. My recommendation for anyone debating on whether or not to buy furniture from Bob's is to avoid them completely. Everyone I know who has dealt with Bob's has had one compliant or more about the business. Foolishly, I did not listen but rather learned from experience. Avoid Bob's furniture at all costs. | |
| Jessica | 10/22/11 |
| I was excited to purchase a new BOB-O-Pedic bed this September. I made the purchase on September 10th of this year. I live in a Town House so the orginial foundation would not deliver to our home, the stairs were a problem. We had to pay extra money for a split foundation and set up a new delivery. On that delivery day, we recieved a call that the merchandise was damaged and would have to set up a new delivery. We did and that day came and went without a call from the company and without a delivery. We again rescheduled a delivery for yesterday. Again, no delivery and no call. When I call customer care, the only answer I get is that they can schedule a new delivery and once I recieve the merchanise they can discuss compensation. I asked if I could return the top part of the bed and the answer was "Once the items are in your home you can only return for store credit." So needless to say, I have another scheduled delivery. It has been a month and a half, the company has been paid for the product that I can not get delivered to my home. The worst part is that no one at the company can tell me what will happen if this last delivery doesn't pan out. I am extremely disappointed in the company. | |
| victoria & Jose Gill | 10/18/11 |
| We purchased a leather sofa and sofa Sleeper. after 1 1/2 years the leather started to peel. I call the store, they said to call Bobs 1800 number, they said to call Guardsman's since we purchased the goof proof contract. I called after 2 months someone came out to look at the sofas. by then there were many more peels and cracks. After they took pictures and looked at I was told the plan does not cover manufacturer quality issues. This is the poorest quality bonded leather and should not be used for furniture. It is now 2 years. The sofas look like something you would find in a junk yard. There are huge ares of white material showing. These are an embarrassment to have people see in our apartment. I have filed a complaint with the better business bureau and I am thinking about taking them to small claims court | |
| Max Perez | 10/11/11 |
| I will need 10 pages to explain the horror that I encountered when I purchased a bedroom set from Bobs back in Jan.,2011. The bedroom set (Jamestown model) was purchased for 2700.00.I gave them $600.00 down and financed the rest with a store credit card.The delivery was set. 1st delivery: Dresser drawers damaged, end tables drawers damaged which they took back. 2nd delivery:Got end tables,but they had to order the dresser drawer which they claim would have taken 3 months to deliver.Instead they offered to change the Dresser, which I agreed. 3rd delivery: Dresser came but it was damaged,did not accept.Customer service re-schedule another delivery. 4th delivery: Dresser came so damaged that the truck driver did not attempted to deliver it.By that time the Customer service informed me that they will not attempt anymore deliveries and my choice was to keep the damaged Dresser at a 30% discount, or get a full refund. I opted to get a full refund, with the condition that I will get a full refund of $2500.01, which was approved by Michael Broughton by email on 7/11/2011.The bedroom set was picked up July 22,2011. One month went by,no refund.I contacted the store (Luis Diaz)who told me nothing has been done and he will investigate.Ten phone calls later, and a visit to the store in woodbridge,Luis informed me that corporate office approved a refund check.The check came,but for only $1408.00.When I called back Lois told me that corporate office made that decision and he had no explanation why. By that time I owed the store credit card $900.00 plus interest.I went to the store and told them I will go to court to recuparate was was owed me.Ten days later I got another check for $893.00. If you consider the days I wasted,about $200.00 in tips I gave the delivery team,which I felt were not responsible,and $100.00 in interest that I paid the credit card company for furniture that I returned.I still came out loosing. I don't know how you stay in bussiness with this type of behavior toward your customers, who are willing to invest their hard earn money on your goods. I gess you feel you are too big to get hurt.Do yourself a favor,instead of investing million of dollars in advertizing,used some of it make things right when things go wrong.I never got an email or phone call apologizing for such experience,shame on you. | |
| kathleen bradley | 9/29/11 |
| I bought bedroom furniture from BOB's, they told me it was back ordered until 9/27/11. I called to reschedule the delivery on monday 9/26/11 but in turn called back and asked if i could get put back on the schedule for 9/27/11 and the lady put a request in and said we would get a call back to confirm. We recieved an automated message saying for us to "press 1 if we wanted to accept a delivery on 9/27/11 from 11am-11pm" of course we selected yes. My husband took the day off of work to wait for the delivery. at 6:30 p.m. he decided to go online to check the status of our delivery and we weren't even on the schedule. I called the number on our slip and they said that we are not on the schedule and we would have to wait until oct. 8, 2011 for delivery. I said that was completly unacceptable, so they moved our appt. to saturday 10/1/11 and we would get a phone call to confirm (which i haven't recieved yet so I will be calling today. I believe it is incredibly unacceptable for my husband to have had to take an entire day off of work (NON PAID) for delivery of furniture that didn't even come and all they have to say is sorry... is that going to give me back the wages that we lost for that day? no. I also feel that someone should have personally called me already to confirm the appt. for saturday (are they really going to come this time or will i be awaiting again for another mess up on their scheduling part), which they did not! I thought that BOBs was the way to go because I knew have thoughtful and considerate the company was (being involved with camp rising sun ) that my order would be handled appropriately.. At this time I would not reccommend this service to anyone. Kathy Bradley 203-980-9739 | |
CindyAnn Nolan  | 9/30/11 |
| I purchased a bed frame and mattress from Bob's in July of this year. I had to take off work for delivery only to be home waiting for nothing to show up. When I called, I was told the mattress protector was back ordered and incorrectly therefore the whole order was back-ordered. The delivery was rescheduled minus the item and delivered. Not two weeks later, two of the three bed frame support slats cracked almost all the way through. All me and my husband did was sit on the bed and we are not overweight. The company did come and replace them and it seems to be holding up. I am keeping my fingers crossed. As for the mattress protector, I was told it would be sent to me when it came in, then told it would be delivered with the bed on the rescheduled date, then told it was back-ordered in the warehouse again even though they have them in the store. The store will not ship it to me directly and keep trying to get me to come in and pick it up which is not only inconvenient for me, but as it is there fault they never sent it to me, I should not have to drive 40 minutes away to get an item I paid to have shipped to me. Now they are saying they will ship it Oct 22- three months after I paid for it! My advice- they are discounted because they do not always do right by their customers. I will never buy from them again and would advise others to stay away as well. | |
| Sheena | 9/27/11 |
| I ordered a bed set from Bob's discount furniture store in Yonkers Ny on August 11, 2011. I was told that delivery would be August15,2011. I called the store the manager told me I would get a refund on delivery from headquarters and my delivery would be on August22,2011. It is September27,2011. No refund check yet BOB's furniture is full of it bad service NEVER EVER AGAIN TRUST. | |
| | 8/14/11 |
| I am not satisfied with the resolution that I received for a horrible experience shopping in your Totowa NJ store. I purchased an entire living room set and bedroom set. My bed was delivered without the base so it could not be put together. I had to wait two weeks after I had already thrown out my old bed. My dresser also came with a defect and I had to wait for a new dresser as well. Then they came with the dresser and the bed, and when they put the bed together and I looked at it, it was a metal bed when I ordered a wooden bed with a leather headboard. When I told the man that put it together he asked me if I saw that the box said metal on it. Exteremly rude. So I had to wait for the actual bed that I ordered to come which took another two weeks. Finally the right bed comes. Then as I am relaxing on my couch that gets plugged in to recline, I need to get up and the recliner will not go back in. Fantastic. So I call, and I have to wait ANOTHER two weeks for someone to come and look at it. I get a call at work because they came on the wrong date. So I had to wait another two weeks. Then the tech guy comes and expains that he cannot fix the couch and that I had to call customer care. So I call customer care and they tell me that they can give me a new recliner. I don't want it. I told her that I want an entire new set, I don't want to plug my couch in anymore so that in four more months it can break again and I have to deal with this all over again. She says ok and I can go to the store and pick out my new set. I go to the store where Una Couvson assists me. Una is absolutely FANTASTIC. If she had helped me in the first place instead of Anthony then perhaps the right bed would have come and I wouldn't be this angry. So I pick out my new set with her. She was able to help me based on what would work in my house and my environment. She asked qualifying questions to really make sure that I got what I needed. When she put the order in, she explained everything to me and showed me to make sure everything was correct. None of which was done the first time. So then today I get a call from customer care and they tell me that I cannot exchange the tables that came with the set without paying a usage fee. THE SET WOULD NOT HAVE BEEN IN MY HOUSE THIS LONG IF IT HAD BEEN HANDLED PROPERLY. I am not paying 10 percent for defective merchandise to a company that does not care about how they handle their customers. Finally the woman expains that she could take the 10 percent off as compensation. How is it compensation when I get nothing in return?? I don't have to pay for their mistakes? thats going to make it better? I don't believe that Bob's has done anything to make me feel better about this purchase. If I could I would return everything and take my business elswhere. I work in retail and I understand that things happen, but I also deal with customers in a much different way. When things go wrong, you have to follow up and make them feel that you care that you inconvenienced their lives. And I'm not dealing with furniture, I'm dealing with stoves and water heaters and important things for a household to run. I really wish that something else could be done for this entire ordeal, but I can see that no one cares. I am currently sitting on my broken couch, as my new set comes on the 20th. I cannot wait for this to be done, I hate that I have to even keep this merchandise from Bob's. I believe that I should have been compensated further for if not for the rude people that I dealt with in customer care, or the disconnect between customer care and the store, and the defective merchandise, and the lack of follow up and concern for me, then it should be for the time it took away from work. I had to sit in my office today and rather than get work done, I had to try to explain to your customer care manager why I feel I don't have to pay 10 percent on merchandise that is defective. I bought the set together, I will return it all together. I probably wont' get a response from this, as it is clear no one cares, but I have never EVER experienced this lack of customer service. And it's not like I bought an outfit, or a plant. I bout almost 6,000 worth of product. I regret it everyday. Also Reagle Davis in the store is very nice. | |
| Mike Schenck - Bobs Stole my Money!!! | 9/19/11 |
| My girlfriend and I had a living room set (Couch, love seat and 3 tables) on lay-a-way in May 2011. We both made payments on the set until we got closer to finding an apartment in September 2011 (this was disclosed at the time of the paperwork so Bobs would know when to expect to deliver). In total, we have them over $1000 on a nearly $1,300 set and when we asked them to deliver it 1st week in September, we were told it would be available to the end of September, "we sold everything during the Tax Holiday"....Ummm so how is that our fault. We pretty much paid for something they didnt have and i tried everything to reason with them. 1. Another store - no: 2. Another set - No: 3. Warehouse - No. I finally said after dealing with this for 2 days, "I'll just get a refund" and without the blink of an eye, the store manager said "Okay, do what you got to do". This place was the worse customer service i've ever seen and thier LIERS!!! My girlfriend and I still have not received any of our money of either of our debit or credit cards. They said they're sending my girldfriends portion as a check and we still havnt seen a check. When we call or go into the store, they keep saying "we submitted transaction" or "if it was debit, we swiped your card" BUT WHEN I TOLD THEM THEY NEVER SWIPED MY CARD FOR THE REFUND, THEY SAID, "IT'S BECAUSE YOU SAID IT WAS CREDIT". DONT THEY HAVE MACHINES AND COMPUTERS TO HANDLE THIS? I have sense checked my bank records (just to be sure i wasnt missing the nearly $600 debited to my account), i still didnt see anything, printed each BOB's transaction from by bank acount and am going in there in person. I dont expect much, but I have no idea how the stores employees and thier manager can operate like this. RIDICULOUS!!! (And i never blog, i hate it, i found this looking for the corporate #). DO NOT GO TO BOB'S DISCOUNT FURNITURE!!! A bunch of ignorant thieves!!! | |
| Doug S. | 9/20/11 |
| If you are thinking about buying furniture from Bobs, Run!!!! I do not know what has happened to this company but the products are delivered damaged and the customer service if any is like a 3 stooges act. I have been playing back & forth games with them just to get a $1000 loveseat that is not broken & damaged. This went on for 3 months when we finally said enough is enough. The kicker to this is that after painfully putting us through these unethical games, when we requested they refund our credit card, we were told it would take up to 3 days to do that. why is that? as a merchant of over 30 years myself, when a customer returns a product bought on credit card, we refund same day as return. Hey Bob,Ted & corporate, live by your word & do the right thing by the customer! You wouldn't have so many negative reports if you did. And don't try the with 1000's of pieces sold you get some complaints because that doesn't hold water. You have 1000's of complaints and I can understand why. Poor business practices! | |
| WENDY | 9/20/11 |
| I have bought furniture from bobs for many years and spent thousands and thousands of dollars...My sectional leather is turning an orange color from brown...never get tany warranties they are full of crap...I asked for them to come out and dye my ugly couch not their problem it is now a manufacturers problem since a it is over a year old...ok customer service sucks their management sucks told me not their problem now it if you were Bobs and we have a ecomony that sucks and someone that you would love to save as a customer ask you to come and dye your leather for about 40 bucks??? what the hell.. I would never buy anything else from BOBS | |
| Neil Dexter | 8/16/11 |
| Website is down, no phone numbers work? Out of business and never delivered my furniture? From reading all these negative feedbacks I am not surprised you went under. | |
| Judy M. | 8/19/11 |
| Where do I begin on my evaluation of Bob's. In the Fall, I ordered a bedroom set and couch from Bob's. When they showed up part of the bedroom dresser was missing a giant chunk out of the corner. They came back with a new dresser the following week,but already knew it was damaged before it got on the truck which makes no sense to me. It would make more sense to either notify me ahead of time, or wait and give me a dresser worth using instead of making an extra trip and having me take time off of work. Two months later the foot board from the bed set came apart. I called because I had paid for the goof proof on the bed and was told someone would have to come and look at it to decide whether it was manufacturer or customer error. I explained that the whole frame was coming apart. They then sent a technician out who came with a drill and some screws and said that was their way of "fixing it". I told him absolutely not. I paid full price for this item and I will be getting a brand new foot board. I explained that this was just putting a "band aid" on the problem, and while they may get away with this with other customers, they wouldn't be getting away with it with me. They then sent out a brand new foot board. The last strike with Bob's came this week. When I originally moved into my apartment, I only thought I would have enough room for the couch in the living room set. I recently decided I needed more seating and, since I wanted my living room furniture to match I went back to Bob's for the matching love seat. The movers showed up, unpacked the love seat and then told me they were going to have a technician come out because it was "stained". Upon further examination of the love seat The whole underside of the left arm rest was exposed with about 30 visible staples. I told the mover I was not going to pay for a "patch job". I paid for a brand new love seat and a new love seat is what I expect. Bob's just thinks that people will keep the damaged items and deal with the problem and I'm sure there are plenty of people that do. Then the rude mover said," Give me your phone", to which I replied, " You mean, Can you use my phone please?" He wanted to call customer service, but I firmly believe he should either be using his own phone or Bob's should be providing their drivers with a phone for these situations. The problem is that Bob's is too cheap, has too many issues with furniture, and thinks it's okay to waste a paying customers cell phone minutes. The mover then simply looked at me, pointed to the clip board and said "sign". I told him I wasn't signing anything and he didn't have the decency to explain anything. This man was so rude, but it seems Bob's will hire anyone to get the job done and poorly at that. I was deeply offended by the actions of the mover and the disrespectful way he spoke to me. I spoke to customer service about how unprofessional he was and how upset I am about the whole situation because this hasn't just happened one time. I asked the customer service representative why the merchandise was not checked before it was loaded on to the truck? Her ignorant response was, "Bob's doesn't have enough people to check all the items before they go on the truck." So then I said, "Are you kidding me? That is your poor excuse? Places are short staffed all around, but checking a piece of furniture before it goes to a customers house should be top priority." Bob's knows how to collect a full furniture payment, but not check their merchandise. I almost had a stroke after dealing with the incompetence of the movers and customer service staff. The movers are supposed to be coming back this week with my new love seat that will, "definitely be checked before it is put in the truck". So much for Bob's and there motto or no phony gimmicks, and pure value, and the fact that he's got us covered. I can't wait until I NEVER have to deal with this place again. I personally I should be compensated for their continued mistakes, wasting of my time, wasting of my cell phone minutes, rude moving staff, and incompetent customer service. I'm telling everyone I know about my experiences and to never buy another piece of garbage from Bob's. | |
| Diane Greenspan | 8/28/11 |
I got railroaded is junk furniture, buyer beware buy, somewhere esle. | |
| Amanda | 8/29/11 |
| After taking numerous days off from work when my furniture was supposed to be delivered, I was finally told that my order was backordered and that it never could have been possible to deliver it when they promised. At this point, I canceled the order and asked for a refund. A few days later I was sent paperwork in the mail confirming my refund for the proper amount. It has been a month now, and I have only been refunded a fraction of what they promised. Each time I call the store (Dedham, MA location) they are uncooperative and promise to call me back - but never do. So many people have fiddled in my account to try to have this resolved, that now nobody knows what is going on or how much I paid for anything. For instance, they say I only paid $39.99 for the Goof Poof protection (extended warranty) when I really paid $99.99 and have the paperwork to reflect same. This has been an absolute nightmare and nobody is willing to resolve the issue. I'm submitting a claim with the Massachusetts Better Business Bureau tomorrow. | |
| Srikarthik Subbarao | 8/30/11 |
| I ordered a bob-o-pedic mattress set from the store in manchester, ct. I was welcomed with great honor the day I purchased it paying $1600 plus. With much inconvenience for 30 days I got the mattress replaced to another one cirrus since we started facing back problems. I was not even responded properly by the reps their and everyone dodged me to ask for help. I think I have to pay commissions to get replacements too. Much later when it was exchanged till date they have not refunded back my money. Today the other one I got as replacement sucks and returning it back. I was told initially that my money will be refunded back to the card that was initially used and today it was mentioned to me that they don't have the card info. Its being almost 50 days and there is no money refunded back to me. I am returning the whole set for the full refund and want the corporate to take care of this issue. I can be reached on 860-288-4801 if someone on this site reads this post of mine. this is ridiculous. I am also having problems with warranty claims on other furniture I purchased redirecting me to 10 different numbers and yet no claim is processed till date. | |
| frustrated customer in NH | 8/30/11 |
| DO NOT BUY FROM THIS COMPANY - customer service is NOT there speciality - upsetting customers is!!! I recently purchased two nightstands online and wanted to pick them up - received a phone call from the salesperson this was assigned to the same night I ordered them. Very impressive, when I asked about how they would be assembled I was told that they would have cardboard around them with plastic. When I arrived at the warehouse to pick up, the man there didn't even speak to me, he just "waved" me over. When asked how come they weren't assembled, I was told that "all pickup items are not assembled". I decided to take them home and then proceeded to contact their Customer Service 800 #, which was a mistake, they were NO HELP. I then went online to find out how to contact their Corporate Office and actually was able to leave a message for "Bob" himself. I thought this is great!! WRONG....I received a call the next day from a woman by the name of Susan who said she would check into things and call me back - guess, still waiting for the call. I actually called her after a week and half have gone by and her response was, "sorry, I am having issues retreiving my messages". REALLY.......I asked to return them as they would NOT deliver them to me assembled and she apologized many times for having not been told, but still WAS NOT FIXING MY ISSUE. I informed her that I would be returning them to the SALEM NH store for a credit to my credit card, she contacted that store and THEY WOULDN'T TAKE THEM BACK! I asked if they were idenpendently owned and she confirmed they were not. Funny how a Store Manager can refuse to do something for customer that THEIR OWN CORPORATE OFFICE was calling about. This woman Susan works "right in Bob Kaufman's office" and yet, they won't take them back. She in turn called the NASHUA NH store and I was informed | |
| Catherine Cairns | 8/31/11 |
| I am extremely disappointed with the services I have received from Bobs. I purchased a china cabinet at the beginning of August. I was suppose to have delivery this past Saturday and never received my merchandise. The customer care center neglected to call and tell me this and I had to call myself. I had to speak to two different mangers to have my delivery charged comped. Due to the inconvenince I was hoping the customer care center would work with us with delivering the merchandise as soon as possible with a time frame later in the day. No one would work with us. This is very disappointing. I now have to wait until Sept. 24th for my delivery and for merchanide I've already paid for. Very disappointing and will never do business with Bobs again. | |
| Dr A | 9/1/11 |
| I am totally disappointed with Bob's furniture. My furniture's was supposed to be delivered tomorrow. I did call them today to find out the timing and I was told that due to computer errors they forgot to load the items on the truck and furniture's could not be delivered tomorrow. They said they could not come after 5, not before 9 as they can only give me the range of time. I told them I leave alone and I had taken off from my work to get the furniture's and I could not take any more days off. The customer service was very rude. I checked on the web and found that it they make mistake quite often. So please be very careful before you buy the furniture's from the bobs. | |
| Bob G. | 9/10/11 |
| After reading all these terrible reviews, I will NOT even bother shopping at Bob's for furniture and bedding. Poor quality products and service do not compensate for low price ! Bob's should realize that in spite of all their TV and newspaper advertising, people are influenced by word-of-mouth bad reviews and how they adversely affect their business. | |
| Louis | 9/12/11 |
| I ordered and new bedroom set for my youngest daughter, it came a month ago and the bed broke in one week and no one was in it,i called the BOBS people and they sent a guy to see what was up and to our surprise the guy lied to his boss and said it was our fault that the bed colapsed,,i am a single parent and my daughter is now sleeping on the floor waiting for a new bed frame,,,,,,,,how dear this guy lie about my daughter,i should of said how high and drunk the person was who came to the house,,,,,BOBS WANTS THERE MONEY AND NOT STAND BEHIND THERE PRODUCTS,,,,,MIND YOU I SENT OVER $12,000 IN HIS STORE,NOW I WILL GO TO OTHER FURNITURE STORES,,,,,,,,SORRY BOB,YOUR NOT THE MAN YOU THINK YOU ARE,,,KEEP YOUR FREE ICE-CRFEAM AND COOKIES THAT YOU OFFER,,,,,,,MR BOB,IF YOUR SCREW ME AT LEAST KISS ME FIRST | |
| Keela W. Bronx, NY | 9/13/11 |
| I purchased the Balboa set on August 12, 2011, and spent over $3,000. I told the sales lady of complaints about Bob's delivery problems and she assured me that those problems had been rectified. The bed was delivered first, as was damaged. How they could leave the factory with damaged furniture is beyond me. Bob's attempted to deliver the bed again, and surprise - that was damaged as well. Finally, and after weeks of sleeping on an air mattress in my living room, the bed was delivered. Bob's attempted to deliver the chest. The delivery person damaged the chest trying to bring it into the bedroom. The chest is on back order, so I have to wait over a month to get another one. The dresser and mirror was on back order when I purchased it. It was supposed to be delivered on September 7th, but surprise, they had none available. The dresser/mirror was delivered today, and surprise, that was damaged as well. Bob's has been a complete diaster and I would recommend to everyone to never purchase anything from this so called discount furniture store. | |
| keith | 9/6/11 |
| I bought a queen bed ,frame ,foundation and mattress and a dinning room set. The dinning room set was fine but they sent a full foundation and mattress for the queen frame.. The delivery man called and said i needed a split foundation to get it in the basement , he called a guy and told me it was all set and i would get a call for a delivery date, they came to deliver today and had a regular foundation which wouldnt fit down the basement door, it was on his slip to deliver a spit. Lack of communication. So after 45 minutes trying to get in touch with someone and having to pay $100.00 dollars more for the split and another half day off and delivery not for another week my days with BOB are done | |
| Holly | 8/26/11 |
| Well after another month of waiting now for my credit. No such luck!!! Hours on the phone, no ones calls back! Bob how can you sleep at night? I am quite sure he NEVER reads these. Buyers beware the WORST SERVICE EVER!!!!!!! | |
| Larry Siegel | 7/12/11 |
| I purchased a BOBOPEDIC which was the worst mattress I have ever slept on what a piece of garbage. I was told by my sales rep(who by the way was fantastic) that I had 30 days to try it out and could return it. I called the next day to send it back and was told it would be picked up in a few days. The day they were supposed to pick it up I called to confirm the time when they told me they didn't have me on their schedule. After spending hours on the phone with their useless customer reps nobody could give me an answer. I WOULD NEVER RECOMMEND THIS STORE TO ANYONE IF YOU READ THIS DO NOT PATRONIZE THIS COMPANY THEY ARE VERY UNRELIABLE!!!!!!!!!!!! | |
| Larry Siegel | 7/15/11 |
| Funny how my review wasnt put up on this website....guess the only review posted are only the ones you want people to see.... | |
| Fran Conover | 7/22/11 |
| Bob, I'am so discusted with your customer service and your store policies. I bought my first couch the marshmellow in Sept. of 2007 . Much to my surprise after only less then 2 months i had to have your service center come out and view what was wrong only to have them repace it with again another bad sofa !!!! I, went down to the Totowa< New Jersey. Where i purchased not 1, not 2, but my 3rd sofa and love seat. And once again was railroad. My 3rd sofa was the Dakota in hazelnut well after 1 yr the support wood in the back of the sofa broke again you sent a rep out who said once again in had to be repalced. Except, he never reported he ws here !! So, the store after months of fighting with them sent another rep who said the same thing it was unrepairable. So, i was told to come down again to pick out another sofa and love seat. However when i arrived at the store and explained to your sales rep what was wrong and why i was there he knew exactly what sofa i was talking about because you dont carry it no longer. Because of the same customer complaints. Well, it turns out my warranty ran out during all of this wasted time and i was told to contact the goof proof company that i was also railroad into purchasing, They said they couldn,t do anything either. Meanwhile I'am stuck with a sofa and loveseat that is damaged and the pillows have all fraid. Your customer service is by far the worst and i'm a single mother who worked andd saved to buy from your store only to be givin the runaround.... I hope that you seriously give your attention to your store policies rather then your dishonest commericals. | |
| Holly | 7/27/11 |
| WELL WELL WELL I guess I have joined a LONG list of unhappy customers of Bob's!! Bob must not read these as I would not be able to sleep if these were my customer reviews!!!! I too have bought a chair and a rug. This was in April the 2nd, the chair came in May the rug is missing in action. Today is July 27th. I have called and called still no rug. Oh I did pay for the rug so Bob's has had my money for the past three months!! Three weeks ago I called to tell them to cancel my order and refund my money to me. Again what a big surprise this has still not been done!! As all these people have said ....you call and call, they put you on hold FOR EVER!!! NO ONE EVER CALLS YOU BACK. AND FORGET GETTING YOUR MONEY!!! THAT'S ANOTHER WAIT TILL THE COWS COME HOME!!!! IF you buy from Bob's take it with you or BUYER BEWARE!!!!!! THEY DO NOT CARE.... | |
| Alan Simao | 7/26/11 |
| Worst furniture store ever! I'm in awe that they are still in business. I bought a bedroom set from them 5 years ago. paid for it, then waited 8 weeks. Or shall i say, my son waited 8 weeks. Without a bed in our new house..no problem. That's standard. Until I went to the store to ask them where it is. Manager says...oops this NEVER happens. WE GAVE IT TO SOMEONE ELSE. You'll have to wait another 8 weeks. I said, give me my money back. So he promises a $50 gift card to come back. Needless to say, I never recieved that. Anyhow, 4 years later, I said, maybe I'll give them another chance. So we went in and found a sectional couch. Dejavu,getting the same treatment.That should've been in last week is the standard response. Don't pay attention to the computer automated delivery confirmation on the night prior to delivery. That means nothing, because the system only responds to what the delivery "should" be. That's what the lady in customer service tells me when I say "where is my furniture I'm home and I took the day off work to be here." They are the worst run furniture store that I have ever come across. The manager in Nashua, Mike, could care less about you. Told him about my experiences, he says "ya, but people still come back because we're cheap". They are cheaper than most and customer service is horrible!!! | |
| | 8/1/11 |
| I have been waiting two months to recieve my furniture!!!! The customer service at Bob's is terrible and I plan to file a huge complaint against the company. | |
| Katie | 6/21/11 |
| Bob's provides terrible customer service. I bought a dining room table from the Stamford store (their flagship store!) and the sales associate "forgot" to reserve my item. As a result, it went out of stock and he was unable to deliver it at the delivery date. I cancelled my order over a week ago and I am still waiting for my refund. I hear a different story from everyone who I speak with. This company does not know how to do business. All I want is my money back so that I can buy a table from somewhere else. I will never shop at Bob's again and I encourage everyone else to do the same. | |
| Ayana | 7/2/11 |
| I purchased a Napoli sofa and chaise lounge set from the web which was forwarded to the Yonkers avenue store. I received a call to set up a delivery day within the week. Not only was the delivery not entered the store took no ownership to correct it. I was Hung up on several times, the managers good me o'd have to wait another week for the delivery. After blowing up on the phone they switched it to two days from the original delivery date. The sofa did not fit in the door so it had to be returned. Customer service over the phone advised me that I now had to call the store for a refund, since I was the one who purchased it. The store told me customer service had closed my order so now I had to call customer service back to re-open th order. Once that was done customer service transferred me back to the store who advised me the sales rep messed up my order and i may have to receieve a check. Worst customer service ever. | |
| Gina | 6/27/11 |
| I just recieved my couch set from bobs. I am 100% dissatisfied. Im wondering if there is anything at all that I can do to receive a full refund. I dont want another cheaply made piece of furniture. I would like to take my money and buisness to Cardis! Help, what can I do? Gina Rodriguez Pawtucket, RI Halyks1204@hotmail.com | |
| Kim jones | 6/28/11 |
| I will never buy anything from Bobs ever again I rather pay a arm n leg to get the service I deserved | |
| Tanisha | 6/30/11 |
| Message bodyI am having become increasingly dissatisfied with the service supplied by your company your customer service stinks, and that is being clean since I am a Christian. Believe me; I could use some much stronger words. I had the most displeasing experience with a sales rep by the name of Betty Bee, in Hyattsville MD store she said her name were, she was rude, pushy, Unformed by taste or skill; not nicely finished; not smoothed or polished, boisterous; inclement; harsh, lacking delicacy or refinement; coarse. I went in to the store looking to spend $6,000 and I left spending nothing because she misjudge me that I did not have any money and I was wasting her time. Then when I asked her who was her store manager she inform me she were the store manager. I later called and found out it was Diane. I asked her to give me a quote so I can go over the prices with my husband and she flat out refuse said she did not want to waste company paper. Then I stood there and watched her yield at another employee, Loretta telling her to stop giving out company information to customers if they are not buying anything as she put. Betty was disrespectful, she was sweaty, and smell like smoke, clothes was not in order, her hair was in disarray, her eyes speak of no truth. Your company is poorly run, and HR and other so-called executives are idiots within your organization. I am very disappointed with your company and something needs to be done. Please re-train your sales reps on the power of ethics, customer service, selling, and respect. I will begin by calling the news today to inform them of the services that your company provides to their clients. I waited enough. | |
| JUAN CURET | 6/11/11 |
| TO WHO COMCERN MY NAME IS JUAN CURET THRU THIS EMAIL I WOULD LIKE TO REQUESTE ANY SUPPORT FOR ME AND MY FAMILY THE RONADO HIT OUR HOME I ILVE BEFORE THE TORNADO WITH MY WIFE AND MY TWO DAUGTHER 15 AND 11 YEARS OLD WHEN THE TORNADO HIT THE APARTMENT BULDING OUR FURNITURE RECEIVED LOT OF DAMAGE BECAUSE THE TRONADO REMOVE THE ROOF AMD AFTER THE TORNADO THE RAIN CAME BACK AND DAMAGE OUR FURNITURE ALSO I WORKING 16 HOUR A WEEK MY WIFE LOOSE HER JOB BECAUSE THE SCHOOL WERE SHE WORK WAS CONDEM SHE JUSTO WORK AS THE LUCHN MOTHER IS VERY DIFFICULT FOR ME THE REASON I SEND THIS EMAIL IS IN ANY WAY THIS CORPORATION CAN SUPPORT TO US WITH LOOKING O LEASE THE MATREES AND REFRIGERATOR I AM IN GOOD DISPOSITION TO PROVE MY ADRESS AND OUR SITUATION MY NUMBER IS 413 364-9465 THANKS FOR YOU SUPPORT | |
| Someone contact me! Poor customer service and wrong furniture! | 6/12/11 |
| I recently purchased furniture for my house and upon delivery it was improperly cut. Now, the furniture is blocking my staircase and cannot get in touch with anyone from customer service. I have been on the phone on hold now for over 20 minutes. This is only part of the reason I am rating this as 1 star. The other reason is when this furniture was delivered, I was told to "hold onto it" while it was being sort out. I'm sorry, but do I look like a warehouse? After, I was told the floor manager would give me a call to schedule a proper delivery that day, but I have not heard from anyone since. Please e-mail me so we can work this out. As of right now, I will never recommend anyone to this store due to the lack of response and assistance I have been shown. E-mail: Dave.Daniele@gmail.com | |
| Carla Tatum | 6/14/11 |
| Hi, I really had a very bad experience with Bob's furniture in dedham. I ordered a table plus four chairs. I paid my furniture off right then and there in cash. They gave me a date for the delivery. First of all they gave me the wrong delivery date. So I waited about 3 weeks. When they brought my table set it was missing the main part the table top. They had already started bringing it in. I say fine, and they made another date. By the way I missed two days of work. So for the next date of delivery they called the day of and the day before. They still was not able to deliver my furniture today (6/14/11). To end this complaint me and my children had to eat on the floor. So I requested a refund. I will never shop at Bob's again. I brought customers to this store. I have purchased 3 sets of furniture from you. If it not one thing its something else with you guys. You have created a very. Unsatisfied customer. | |
| donna | 6/14/11 |
| Your sales people are so rude. One of your sales people named gail oleary in your paramus nj location in the worst. She promised so much and got no where. My ottoman was never delivered on time and damaged when arrived. I will never deal with this location again because of her@ | |
| Jason Kelly | 6/15/11 |
| Horrendous truly awful customer service. I was excited about the sofa I purchased and was promised delivery yesterday at 11:45 am till 2:30 p.m. I waited around until 2:00p.m., and called in to check status and was told they attempted delivery at 12:50 p.m. to me at my three story brownstone. Funny, because I live in a five story low rise white building. So, they said they would re-deliver and it would not be long because they were three blocks away. After every hour on the hour I called to check in was told each and every time that they would be their in an hour, this madness went on until 8:30 p.m. when they finally arrived!!!!! The moving men were surprised that I was on the fourth floor, even though I emphasized that when I purchased the sofa. Then they told me the thing could not fit through my door, and again I said I gave them the door size when purchasing. They told me that the sales people only care about making sales. This to me was a moot point because me feeling was they did not want to make the trek up my building stairs and to me if a Dante sofa at Bob’s Discount cannot fit through a regular size door I have no earthly idea how they can possibly stay in business. Please stay away from this store. I am looking into my options about them, and will definitely be filing a complaint with the BBB. | |
| Jason | 6/17/11 |
| Worst customer service ! Was charged 2 times for the same item that is out of stock. The manager of the store is incompetent and unable to help. Then I call the corp office any they are rude and redirect me back to the store that screwed up and cant help. Unbelievable ! Last time I had something delivered by them, the delivery man dropped one piece of new furniture and broke it! Was a whole big process to get that fixed too. | |
| Marcos Rodriguez | 6/7/11 |
| Bod aren't you ashamed of all the complains from everywhere ? Don't you have any dignity ? You probably driving your big car and leaving I'm a big house thanks to all the people that bought your garbage furniture thru out the years and you still don't do anything to make your store reputable place, you know Bob you are the cartoon that your portrait in your ad just a little slimier , you let your managers and sales associates lie and lie to people about the deliveries , return policy's etcetc. Honestly Bob you make crazy Eddie look like a decent person , because you hide under all this slime balls that they only care about is make a commission. Bob I'm just want person I can never take down a big corporation as yours but guess what ???? I'm a Employee for the Consumers Affairs that you happen to screw over ,lied and cheat , so prepare yourself you little cartoon man because I know I can't take you down bob . But trusted me I will shake and shake and shake you until you made your company a decent place ..........So Bob I want to give you a big welcome to your own personal nightmare. Marcos_Rodriguez6@yahoo.com | |
| Souhail Bouariss | 6/7/11 |
| My name is Souhail Bouariss. I purchased a sofa/loveseat set on March 3/12/2011. My invoice number is 443330. My phone # is 203.801.8399. My Original Delivery Date was for April 2nd. About one week before my furniture was supposed to arrive, I received a call that my furniture would be delivered on Tuesday April 5th. As I work Mon-Fri..I told them this was absolutely unacceptable..that I had paid for my furniture, my receipt said Saturday...and I wanted my furniture..I was put on hold twice for over 30 min and after nearly 3 hours of calling back and forth, they told me we can deliver your furinture on April 11th. Reluctanly and seeing as I had no choice, I agreed. On the delivery date, we received a call that they didn't have our furniture..once piece was damaged and they couldn't make the delivery. At this point, I was beyond boiling point..I was on hold many more times, and spoke to several nice customer service people and some really nasty ones..eventually we rescheduled again..and was given free delivery. For sure now, you can't possibly think that they could screw up anymore. But on the eventual delivery date, they come smiling bearing only half my furniture. We tipped the guys 20 bucks which is quite more than anyone deserved..since they only brought one piece...not their fault of course. We asked where the rest of our furniture was, and were told that would come separately...what???? This had to be a joke..more phone calls, more holding time, and this time almost all the customer agents were rude..they could care less at this point. They kept mentioning oh sorry sir..mistakes happen..we can't do anything..and sometimes they would place me on hold forever and then someone would just hang up. Of course I would call back and NOTHING. Eventually I spoke to a very friendly manager. Said sir, you are right, I would be pissed too if this were my furniture and told me the final piece would be delievered June 2nd (let me remeind you I paid for these pieces on 3/12/2011) They gave me a $100 gift certificate (which I highly doubt I'll use)..On May, 28th, I called to confirm my deliever for June 2nd. Again yes, no worries, your final piece will be there. On June 2nd, I went online to track my furniture..nothing...that's weird. I called the store and the woman who answered, said sir we had to reschedule you for Tuesday...June 2nd is Saturday and we are not available...I went a little NUTS THIS TIME...I STARTED SHOUTING AND CANELLED THE REMAINING ORDER ALL TOGETHER..THEY HAVE YET TO REFUND US OUR MONEY..I DO TRUST THEY WILL DO THIS...I AM SO PISSED. HERE I SIT IN MY LIVING ROOM WITH A HALF A SET OF FURNITURE..NOW I HAVE TO GO SOMEWHERE AND TRY TO FIND A COUCH ELSEWHERE THAT WILL MATCH MY PIECE 21 DAYS GUARNTEE DELIEVERY..GREAT CUSTOMER SERVICE???? REALLY??? I HAVE NEVER BEEN MORE DISAPPOINTED WITH A PURCHASE IN MY LIFE. ON A POSTIVE NOTE, I LIKE THE PIECE I DID GET. | |
| John Naccari | 5/31/11 |
| Bob's does not honor there warranty there product.I had a recliner chair roe 4 months and it feel apart.They sent for of there so called funiture repair men (one with a ham sandwich in his hand) and loked at it and said it cant be fixed.Shall i go on? YES! They then sent a specialist to handle the job NOT!. I would settled for the ham sandwich man. Then i get a call from Tiffiny Long,And she asked me "if i would be happy if she sent a man to fix and restuff the arms" I told her YES! And shes says shes sending a man with the stuff to do the job.Man comes has no stuff to fix anything and wants me to sign papers. I told him to leave. So! I wonder if Mr Bob knows what & 0n your side is DO YOU BOB????????? | |
| John Naccari (again) | 5/31/11 |
| How would bo like it if i had a sign made and put on the top of my care.And park in front of there stores...(Sign is being made as we now.) | |
| Bobs SUCKS | 6/1/11 |
| I am writing this letter because in September 2010 I purchased over 6000.00 worth of furniture and have had nothing but problems since day1. It started the first day of delivery when they forgot some of the pieces so we had to wait for that stuff. Then we had a rip in the couch they had to come and fix that, plus the 2 chairs for the dinning room set that were broke and had to be replaced. Then we had problems with the bed and had to have that fixed. Then the fireplace that was not working properly and they sent several different techs out that had to keep writing reports and get back to us and never did. Finally after 3 or 4 times when I called they agreed to send a new one, well the first three dates they didn’t even show up so I took off work for nothing. Finally the problem with the table that they sent 2 techs out to look at the same thing and still no phone call I had to call them to be told that’s how it comes from the manufacturer. And the 15 plus times I had to call there and be placed on hold for probably a total of 17 to 18 hours, that is not the way a customer should be treated. Well rest assures that myself along with all my family and friends will NEVER purchase another piece of furniture from your store. I understand things happen but that is not good business at all. So after all this I have a table with a hole in it and a broken chair still. This might not seem like a big deal because I am one person however after telling all my friends and family and them telling theirs plus me putting it on the internet,facebook,and twitter I am sure you will loose a significant amount of money. | |
| Gloria | 5/24/11 |
| I wish had reviewed these ratings before purchased. i purchased this BOB-OPEDIC Queen size mattress...plus I bought the Goof Proof Protection Plan 2/2011. Delivery and removal of my old mattress. My sheets would not stay on the matress. I tried everything Larger sheets, smaller sheets, I purchased a mattress cover. Still the bedding slides to one side until the mattress is exposed. I get up all through the night because I can not sleep with a messy bed. My grandson slept with me one night & soiled the mattress, which is covered underder the Protection Plan. I decided to call about both issues. CUSTOMER SERVICE WAS AWEFUL! They sent someone out to inspect the mattress that I suspect is a manufacture defect. One corner or side of the mattress is shorter or one corner is rounded instead of squared. He did not do a square measure nor use a level. Then...I had to call numerous times...back to back... to BOBS to the company they referred me to honor the protection plan I paid for. Calling and talking, back & forth literally an entire day! I don't hve a landline telephone... I ended up going over my minutes & they cost me $390 for the minutes @ 40 cents per minute! AND STILL NO REPLY...SATISFACTION....OR RESOLUTION! I WANT MY MONEY BACK! | |
| Louis merrill Monroe, New york | 5/21/11 |
| I know many people who has purchased furniture from Bobs and there are satisfied and it looks clean,neat and the savings was excellent. Yes you can purchase a piece of furniture and spend $12,000 for a living room set,and it will have the great name and be made of special wood and material,but you spend big bucks....Now you spend $1700 at Bobs and you will get a quality furniture that looks fantastic and will make your home look really nice and comfy,plus you saved thousands that you can use later on for the screen television and the new lab top computer? The only issue I have with Bobs,is the wanna be commercial is driving me insane! I can not get it out of my brain.....Louis | |
| Candy | 5/21/11 |
| We purchased the Colorado bunk bed in your Sky View Center store located in Fushing, Queens on 3/19/11 along with the Castle bedroom set, a Balboa bed, 4 Lexington Ash side chair and a Heritage 60" tv console. (our customer # is 1850300) Our complaint is for the Colorado bunk bed. The original delivery date for the bunk bed was 4/23/11. We asked to pushed the delivery to a further date so that the tv console and the bunk bed to be delivered at the same time, which was 5/4/11. By the time the tv console was delivered, the railings for the bunk bed wasn't available till 5/14/11. We waited patiently for the correct railings but the delivery guys delivered the incorrect railings on 5/14/11. After they've spoken with the warehouse, they said the correct ones will be delivered on 5/18/11. When the correct railing came in and the guys were putting the bunk bed together, they saw that the back panel for the stairs/shelve were cracked/damaged. We were told the replacement would come in on 5/21/11. Today is 5/21/11 and the delivery guy delivered the wrong item again. The next delivery date set up for us will be 5/25/11. We have been very patience with all the incorrect/damaged parts being delivered to us since we do think your furniture are good quality and well worth the price, but the frustrations we have to deal with has push our patience to our limits. Not to mention we are charged for the full price for the bunk bed on 5/5/11 and yet have the complete bed here in our house. Our two little girls have been disappointed way too many times for their bunk bed to be completed and their room to be in order. It is heart breaking for us to see our little girls sleeping on their mattresses on the floor so we've been having them in our bed instead. This has dragged on for too long and we are ready to make a request for return on this item if this bed isn't completely installed/put up by 5/25/11. We purchased the goof proof for all the furnitures we purchased. We called to report a dent on the dresser that needed care for. The goof proof company didn't contact us until 10 days later. The repairman called and asked where we were located in order for him to check with his schedule to let us know when he would be available to come in. He NEVER call us back to set up a date despite the numerous messages we left on his voicemail. We paid our hard earning money in trust of the good service as your salesmen highly recommended. What we got in return were disappointments and frustrations. We were happy customers of Bob's Furniture until now as we are writing to you to make a formal complaint in hope for a resolution. Thank you, The Medrano family | |
| Lisa | 5/22/11 |
| I will NEVER purchase another stick of furniture from Bob's again. The customer service or LACK OF it is the WORST I have ever dealt with. They are rude and unprofesional. I bought a bedroom set from them. They broke the bedframe when they delivered it, three of the dresser drawers were broken. After my husband contacted them to come out and fix the items, they came looked at the dresser and said it could not be fixed that we had to wait 12 days for a new one. They lied to my husband and said they fixed the bed. At this point we went to Bob's in Manchester NH where we talk to a manager, he listen to us and gave us a gift card off a purchase. ( I did not even want it with all the trouble we had) but we ended up buying a computer desk with the gift card and $300,oo more) I told the manger if we had a problem I wanted the entire set returned. He reasured me that nothing would go wrong and that he would make sure that we had a "special inspection of the desk) When the desk was delivered the chair came with two right arms.This tells me that there was NO special inspection. I went back to the store and spoke to another manger (Pam) who told me she was going to call coporate and take care of this issue. I told her that if we were not satisfied with coporate I wanted the funiture to be returned, she said "No Problem" 5 days went by I did NOT hear from them so I called them. I was on hold for over ten minutes and spoke to Chrissy who was RUDE and not helpful at all. She said that they fixed the problems with the funiture and that I could not return my set. Bob you should be ashamed of the people that are represting your store. Not only will I NEVER step into your store again. I will be sure to tell EVERYONE to STAY AWAY from BOB'S FURNITURE. p/s Your rating should have a negitive. | |
| Lisa Mancher Nh | 5/22/11 |
| BOB YOUR CUSTOMER SERVICE PEOPLE STINK. I WILL NEVER BUY FROM YOU AGAIN AND I RECOMMEND EVERYONE TO CALL THE BBB AND COMPLAIN, I DID!!!! | |
| corey parker | 5/16/11 |
| I bought goof proof They were the worst most unprofessional company I have ever dealt with They ruined my couch when they came to clean it and just left me in the wind Bobs told me since they sold me the warranty they cant help me with this issue Figure that one out Never again will I shop here | |
Dan Kienle  | 5/19/11 |
| I had a problem with a 16 year employee at Berlin Turnpike front desk, who was adamant about giving me the name of Juan the store managers name. I blew up, and had just bought 7000.00 cash worth of merchandise from Ray Cocola... Bobs has been sold to a large group out of N. Y. he retained 30%. Firm should continue with the Oustanding service they provided when Bob owned the majority of the business. I am pleased to get a call from RVP in Manchester, so I give them 4 stars, furnishing our home on the Cape, and I believe her name was Karen Donlon, RVP, very professional. I am in Real Estate Mgmt, and she has got it right. The lady Janice at front desk is replaceable when she treats customers like that, and affects her salesmens income. Dan Kienle, CPM Dir. Intown Mgmt. 269 Baileyville Rd, Middlefield Ct. | |
| Calvin Council | 5/11/11 |
| I recently purchased a fairly expensive rocker recliner. After a few months we noticed that the chair leaned to one side and the the back and bottom cushions were colapsing. We had already had a repairman work on the rocker mechanism recently after delivery. We called to have the chair returned and Bobs sent a man from "down east Maine" out who walked in, plopped down in the chair, reclined and said "Ohhh, this hea cahir is just fine!" and proceeded to argue with every thing I tried to tell him about the chair. IS THAT CUSTOMER SERVICE? You will be wise not to shop at Bos's. | |
| Lauren | 5/11/11 |
| THIS IS THE WORST STORE EVER! Furniture looks night, however is CHEAP...Customer Service is rude, unprofessional! I purchased from South Brunswick and the woman who works with invoices CAN NOT do simple math! The store manager Kaitlyn is unprofessional and RUDE! Nobody can answer why my stuff was NOT delivered and its been over a month now and every week they tell me its back ordered. I HAVE TRIED TO REACH CORPORATE HEAD QUARTERS AND NOBODY IS RETURNING MY CALLS. I WILL NEVER PURCHASE FROM THIS STORE OR ANY BOB'S STORE AGAIN..PEOPLE THE FURNITURE LOOKS NICE..BUT ITS CHEAP! EVERYONE IS HAVING THE SAME PROBLEMS... | |
| LOU | 5/12/11 |
| I can not tell you how dissapointed i am in the service ,the damage goods and then the run around to get my money back ,this has caused chest pains and had to see a doctor ,still getting the run around,think i may be forced to have legal assistance ,bobs will be getting a letter from my lawyer, if they try & continue to blow smoke up my rear, i was forced to go else where to finish my furniture shopping, the time and agravation is not worth the couple of hundred dollars more it cost in other stores and delivery is with in a week 2 months for a couch at bobs , my rating is minus 5 star | |
| Yvette Mateo | 5/7/11 |
| Where do I start?! Placed an order March 20, 2011 and only received half my order. I asked the delivery guys for the reminding item (Granite Kitchen Stand), they had no knowledge of it, we called customer service and they stated it was on back order and gave me a date of delivery. Went to Bob's to add a dining room table and chairs to my order only to have them tell me that my Kitchen Stand order was never placed again. Once again, we received a date of delivery for the remaining item plus the dining room table. Oh to my dismay, the table and chairs arrived but NOT the granite Kitchen stand. Oh but wait, the delivery guy set up my table and chairs but for some reason didn't want to add the leaf to the table. I asked him to place the leaf in the table, he left in such a hurry, didn't want to call Customer Service which is their policy. Only to realize once he left that the leaf was completely missing a section on the bottom, the table itself was not in mint condition, looks like they took it from the PIT. I went to the store and spoke to the Manager who promised to personally handle the order. The table top will be replace, he said, you have my word, he said. Today the delivery guys call me to pick up the table top and NO they did not have my replacement! What in the world am I suppose to eat on?! Once again, the store called and said the table top was on back order, they were sorry, they are on top of it! Yeah right! The only thing they are on top of is billing their customers! Oh that they do right! Do not shop @ Bob's Discount! they are horrible! The only ones that are 'BUSTED' as their commercial states are BOB'S! | |
| Ralph - Woodside Queens NY | 5/10/11 |
| Wow. I wish i would have done my research before hand and found this review board. I'm surprised Bob's is still in business! I've never dealt with so many morons collectively in one organization. Bob, i wonder is that a requirement for hiring in your company? Woodside store - ordered my furniture on 4/11 - had to wait an entire month before delivery (due to the tired old "we're out of stock" excuses). I found out the delivery on my table (that I paid for) was canceled and given to someone else because an idiot named Shoronda (Woodside Store) entered into their system that I was going to pick up at their warehouse! I never even got a confirmation phone call about this, i only found out the day of delivery when my stuff simply didn't show up. why would i drive all the way from NYC to the warehouse in CT to pick up my order when i've already paid for the delivery?! My Bedroom set was delivered without the courtesy of a pre-delivery phone call. Guys just showed up at my door at 7:30am. The furniture is decent - but the customer service is the worst i have ever seen. It like dealing with people at the dmv; nothing but atrociously unprofessional attitudes and inaccurate information. At least i have the satisfaction of canceling my $4k order. Bob, do you self a favor, fire your entire staff (especially at your Woodside,Queens Store) and maybe you can eventually save your reputation before it really detriments your business; if it already hasn't. | |
| Victor and Jodi Lara | 4/27/11 |
| We purchased and returned a sofa in January and have still NOT received a reimbursement check that is owed to us. We have spoken to the manager at the Bob's store on Woodhaven Blvd in NY every week since we returned. They have informed us that accounting has still NOT cleared the check. It has been about 4 months now and we have been more than patient! WE WANT OUR MONEY BACK ALREADY! WHAT IS THE HOLD UP!? | |
| Tam | 4/27/11 |
| FLUSHING QUEENS store. I am about to call Help Me Howard on these liars. I was to get my refund in March and I have yet to get the check even though thet say they mailed it out from March. When I call now they just put me on hold...eithout even asking why I am calling. They have good furniture but I would never ever again risk buying anything from them. | |
| Narda | 4/28/11 |
| I would never place another order at Bobs again in my life. I placed an order over 2 months ago for a sofa and loveseat set and paid in full CASH. Upon delivery, the set could not fit through our door and my husband and I went down to the store the same day and picked out another set which they said would arrive in approximately 2-3 weeks. At the time, I was expecting a baby and we wanted this furniture to complete our living room. Needless to say, the furniture arrived the day that we were coming home from the hospital and the same exact thing happened, it could not fit. The delivery men didn't even try to measure the door, they just said that it could not fit. We called Bobs immediately to retrieve our money back and they told us that we will receive a check within 7-14 business days. After waiting for about 3 weeks, we still did not receive our check. We called again and they stated that we will receive the check in 5 days and to this day, we are still waiting. No one has an explanation as to why we haven't received the check, and I am placed on hold for long periods of time, being bounced around like a ball. They will be hearing from my lawyer. | |
| Renee | 4/29/11 |
| Bob's furniture is the worst! If you have kids, definitely do not buy it. You will not get a year out of it. And if you do buy it, don't pay for that scam called Goof Proof. They suck, too. Wasted my furniture budget on this crappy furniture and can't afford new. | |
| Carol | 5/1/11 |
| I will never ever shop at bobs discount furniture store in Stoughten, Ma again!I think this is a total rip off they claim to have your furniture when all they do is back up the dates for the purpose of giving your payed furniture to other customers who were promised a certain due date.It would have been 3 months for me to get a kitchen set which I payed for in cash! I demanded my money back and was told that I would recieve a check in 10 business days! I cannot believe that this store is posted to be so fantastic! I am so upset! Every time I would call on the due date of all my merchandise another piece of it was unavailable..totally bad business and bogus! | |
| Jim | 5/2/11 |
| My wife and put our memory foam mattress on price protection ( like lay-a-way ) in January and it was paid in full on 4/09/11. We made a delivery date for 4/30/11 but i was promised a delivery phone call two days prior what time it would be delivered, so I called Thursday and they told me it would be delivered and they told me between 3:00 - 6:00. So on Friday they called me and left me a message to call them in which I did now a day before the delivery they tell me that my box spring is on back order so I told them when I paid the mattress off it was in stock and now I have to wait until 5/14/11 because they want to deliver this wednesday in which they can not because I work during the day. I told them that I better get my mattress on 5/14/11 so the manager told me that she could not guarantee, so I told her I I do not get it delivered on 5/14/11 there will be hell and I want a full refund as I stormed out the door. I will never buy from Bob's again. | |
| Samantha | 5/2/11 |
| I wish I could give negative stars. YOUR COMPANY IS HORRIBLE!!!!!!! I had an item on layaway paying monthly. Little did I know you planned to be sold out with the item and the company would no longer be making more. Best part of the story? YOU DID NOT EVEN INFORM ME! I had to see for myself that the floor display was sold and I HAD TO ASK YOUR POOR HORRIBLE UNPROFESSIONAL CUSTOMER SERVICE who by the way HAD NO CLUE WHAT WAS GOING ON just to find out that I was paying for something I was not going to receive. HORRIBLE BUSINESS!!! do not recommend to anyone ever! YOU WILL BE RECEIVING A NICE CALL FROM ME TOO. and if you do not respond, maybe you will respond to my attorney. | |
| Nicole Geradi | 5/4/11 |
| Hello, 5 years ago my husband and I purchased a Bob-o-pedic bed from your Brookfield Connecticut location. About a month ago while changing the sheets, I noticed a fowl smell comming from the mattress. I took off the plastic bed cover that we purchased with the bed purchase, and there was a 3 foot oval of mold on the mattress. My husband is the assistant manager at the Christmas Tree Shops in Poughkeepsie, so one day on his lunch he stopped in next door to ask about the issue. The woman who helped him was very helpful and gave us a number to call. We called your claim department and an inspector came out a week later. He said it wasn't Bobs issue, and it is a GOOF proof issue, called someone on our phone, and the person on the other end gave us the GOOF proof phone number. They emailed us a form. We filled out the form along with the receipt and mailed it in. 2 weeks later we had not heard from them, so I called, and the woman on the phone said that mold is not a GOOF proof issue, and they mailed us a response that should get to us soon. My husband and I have now been sleeping on our couch for a month, and we feel cheated. I could understand if we had mold on anything else in our house, but we don't. The mattress is the only thing with mold on it. We have never had a bed so comfortable, and were hoping to get another one, as well as bunk beds for our kids, which my husband went in to inquire about last week, but now after getting this latest information, we cannot trust your products in the future. | |
| Linda | 5/5/11 |
| I recently bought a dining room set..... The table was broken and the server had a big piece of wood chipped off. The delivery guys said we had to call a repair guy - so they left the set. I had to wait 1 1/2 weeks for a repair guy to come. He took pictures and said the whole set had to be replaced. When I called customer service they were not very pleasant. Then I had to wait another week for a new set that came damaged....so now I had to wait for another repair guy to come and he said he had to order a piece. So I'm up to 5 visits between delivery and repair guys. I am so annoyed and will NEVER buy a piece of furniture from Bob's again. Oh, when I told the customer service that I want them to come and pick up my BROKEN table and server and I wanted my $ back ----- they said I can't do that because it's already in my house. | |
| Pamela Conner | 4/25/11 |
| Bobs have the worst service ever, I order merchandise 2/11 and now it is 04/11 and I did not get any of my merchandise yet. I have went back to the store several times to find out what was going on with my oder and I have been getting the run around ever since. I even cancelled my one of the orders and wanted my money back because I purchased the items in cash and I still have not recieved anything yet. I even contacted the corporate office and only been getting the answering machine. I will never order anything from bobs again and if they go out of business I will be more than okay with it. | |
| Chris | 4/26/11 |
| I am giving one star for the furniture that Bob’s store has! The service has been different for me. They have been working with me to solve SO MANY ISSUES!! I bought an entertainment center that was $800 bucks and two super bobs. These couches had massage built in and heating pads you name it for $1,000 bucks a piece. After one month the recliner broke on one of the couches then the massage went. Then to top it all off the cushions went from big and puffy to what happened to my cushion and these couches if you see them at the store are all cushions. Then the seams start to go. Then the control panels shorted out one thing after another and technician after another coming to fix this and that. Now with my entertainment center that I have that Bobs store no longer carries has lights that shine through the glass to give a glow in the edge of the shelf’s that it holds one of them went out. After one light sent in to me to replace then another light sent to replace and another does not match the one that is supposed to be replaced. Bobs called this vender and this vendor insisted that this is the light when after several times that what they have sent is not correct lighting for my entertainment center. I am going to be forced to bring this situation to the attorney general offices or even perhaps small claims court. Now, back to the couches. After all these attempts to fix Bobs store takes back the couches and replaces them with I believe floor model movieplex ll and I say floor model because you can tell it was not brand new out of the box. In good shape, but no way brand new and had to purchase more attachments don’t ask me why, but needed to in order to fit my family. I had this sectional for about 6 weeks and the seams have now let go!!! Unfrigging believable!!! It has only been 13 months with all these phone calls, technicians coming in and out and to be honest don’t know a frigging thing in what they are doing and I worked in the furniture business for 10 years. I have giving $3,000 to this store and what a waste of money for VERY, VERY, VERY CHEAP furniture. It looks good at the store, but when you get it home and put use to it-it all falls apart. They carry hollow wood, pine wood cheap screw connections the furniture is SHIT!! GO ELSE WHERE FOR YOUR DOLLAR, BEWARE OF THE FURNITURE NOT SO MUCH THE STAFF!!! I am surprised you’re still in business BOB!!! | |
| Holly Shorten | 4/24/11 |
| I bought a couch, loveseat, and chair from Bob's...the couch and loveseat I got first...the couch has 2 electric recliners on each end with a rocker in the middle and the love seat are manual life up button/rockers recliners...I have owned them 1 year and 3 months started experience difficulties with the furniture last August...the repair technician was outstanding and a true professional...a couple months went my and again the couch collapsed, I called the store and repair phone number with no luck, I brought all the screws, staples, and nuts by hand to the showroom in Saugus not once, twice, but four times...I got to talk to the mangage twice who on the first time knew I was truthful because the lines were down, 2nd & 3rd times the manager wasn't available, and 4th time the manager tried after I told her I cannot get through the customer service help...she called and it took quite some time for her to get through, put me on the phone and the rep told me she couldn't accommodate me for 2 weeks...I tell her I have had deaths in the family and we are SITTING ON THE FLOOR...I get sorry Maam but I can't do anything more than that...I call the CORPORATE OFFICE AND WANTED BOB BUT NO I GOT ANOTHER PERSON WHO WAS TALKING DOWN TO ME, TELLING ME I HAVE HAD THE SET IN MY HOUSE SINCE FEB. 2008...I TOLD HER YOU ARE TALKING RUDE TO ME AND I FELT LIKE I WAS BEING CORRECTED, A BOTHER, AND SCOLDED...I TOLD HER SHE WAS MAKING ME ANGRY & I TALKED OVER HER LIKE SHE HAD DONE TO ME SINCE THE BEGINNING OF HER CALL...BOTTOM LINE, BOB DID NOT CALL, I TOLD THE GIRL TO HAVE HIM CALL ME, AND I FOUND THAT 2 PEOPLE NOW HAVE BEEN RUDE TO ME, DON'T SEEM TO WANT TO HELP ME, AND TO THIS MINUTE I HAVE NOT HEARD FROM BOB...my recommendation is GO TO ANOTHER FURNITURE STORE BECAUSE OWNING A LIVING ROOM SET FOR 3 YEARS SHOULD NOT BE COLLAPSING, LOOSING NUT/BOLTS/STAPLE, AND THE CORPORATE OFFICE DID NOTHING & ACTING AS IF I HAD COMMITTED A CRIME HAVING THE COUCH IN MY HOME AS SHE SAID "FOR THREE YEARS+...SO I guess they don't stand behind their products after the girl told me 2 years, however, I WAS TOLD I HAD A LIFETIME WARRANTRY...I FEEL BAD FOR THE TECHINICIAN AND THE MANAGER WHO TRIED TO HELP ME BECAUSE IF THEY KEEP TREATING PEOPLE LIKE THIS THEY WON'T HAVE PEOPLE LIKE MYSELF RECOMMENDING OR BUYING ANYTHING FROM BOB'S AGAIN...let's see if Bob calls me now LOL! Hello Bob???? | |
| | 4/11/11 |
| Horrible customer service. Lies, lies, lies! We ordered a bedroom set for our son and were told that it would be in within a month. The salesperson then mailed us an updated copy of the invoice with "new" pricing on it as she stated that the original was wrong. When i called in to speak with her neither she nor the store manager were available to speak with me. The office manager told me neither would be available until the end of the week (I called on a Monday morning). The office manager also stated that the bed would not ship to the store until the balance had been paid. When we made the purchase we were told to only put a deposit down and to pay the remainder upon pickup. Lies, lies, lies. Either these people do not know what they are talking about at all or they are the same JUNK store that they were when I VOWED to NEVER PURCHASE FROM THEM AGAIN 15 YEARS AGO! People had told me they changed...well that is not true. They continue to give POOR CUSTOMER SERVICE, LIE and GIVE YOU THE RUN-AROUND! DO NOT PURCHASE FROM BOB'S...YOU WILL BE ETERNALLY SORRY YOU DID IF YOU EVER DO!!!!! | |
| Richard | 4/18/11 |
| I would like to take this opportunity to commend your customer service rep Brittany Molcan for her outstanding help in solving an issue I had inadvertently caused. Having spent 30 years in customer support in the computer and telecommunications sectors I understand excellent customer service when I see it. She has a fantastic phone presence, asked the correct questions to completely understand my predicament and showed empathy in solving my problem. I wish I had a team full of reps like Brittany's when I was managing in my prior career. Brittany is a great representative of Bob's Stores and she deserves all the credit in my praising Bob's Stores to others and I will be a customer of Bob's for the rest of my life. Brittany I thank you for the opportunity to finally receive help from the best of the best. Thank you. Richard Dillon 33 Andrew St., Unit 29 Manchester, NH 03104 | |
| Johnny | 4/6/11 |
| Did you ever stop to think that this is a planned bust out. Sell cheap shit, make the money on the float. Advertise , advertise, advertise, then run the place into the ground and BANKRUPT THE JOINT IN A FEW YEARS. THIS SOUNDS LIKE A PLANNED TRIP TO ME. | |
| Trinidad Hardy | 4/4/11 |
| My name is Mrs Trinidad Hardy, I am very unhappy with the service of bob,s furniture and your customer service! My husband and I purchased over 12.000.00 in furniture. we had muliple delivers and furniture was delivered damaged,and had to be taken back! It got to the point that I had to cancel my order,and orders which were coming were also canceled!!!!! And still awaiting my refund,which is past do. I have spoen to Laura regarding my refund,which I was supoose to receive over 10 days ago,which I still have not received!!!!!!!! I am so disgusted with your company and your customer service staff that I am informing anyone I know not to buy from your store. I am also reporting your company to the better business bureau. I called again to speak to LAURA SEVERAL ATTEMPTS OF LEAVING MESSAGESand no calls returned to me,I was told this morning 4/4/2011 at 11:30 this morning that Laura is on vacation!Is this the way you yreat your customers,well I guess you do. I have been dealing with this since January and is not resloved, Thank you for not caring for your customers, Mrs Trinidad Hardy | |
| gary | 4/2/11 |
| i guess you get what you pay for, if bob would take more time worrying about his customers than his goofy unture ads he would be better off | |
| Carol Sisti | 3/30/11 |
| I am very angry customer right now. I had purchased a living room set in Dec. I aksed the salesman if he could hold it till i was ready for delivery because i was renovating my home and was going in for hip surgery and i wanted to make sure i had the set so i paid in full, He said yes but we need to put a delivery date down and i could cancel it a few days before delivery. It was to be delivered on Dec.23rd so i called on Dec.21st and i could not get through to the Totowa store for about one hour so i drove from wayne to the store. The store managed cancelled it for me. On Tuesday the 22nd i got a call from the delivery service saying they were going to delivery it on the 23rd. I called again on Tuesday and could not get through so again i had to drive to the store. I went in the office and watched the women cancel it and she said if they delivery it just send it back and i would call for delivery and do you now they delivered it on the 23rd. I had my surgery in Jan. and someone finally called me about this mess and i asked him if they could hold the furniture till i was better and he said yes. About 2 weeks ago i got another call and told them i was not ready and would call in about 2 weeks and he said OK.I got a call on the 24th of March and i said i was going to call for delivery and he said they had sold my furniture. How dare they sell something i paid in full for. He sadi it was in the warehouse and i they tried to call me, I answered every call they made to me. I was so mad i told them to give me a refund. OK, i am so mad they sold my furniture, no one told me that if i didn't pick it up it was going to be sold. I tried calling the store and once agin i could not get through, finally i did after one hour and cancelled my furniture because no one called me that day to do it. I called on March 24th to talk to a manager and the women said he would get back to me and as of today no one has called me back. This is stressing me out right now and i will never buy another thing form Bob'a again and all my friends will know about this. I have a few of them who are not happy with the Totowa NJ store. | |
| Madeline | 3/30/11 |
| I purchased a couch and loveseat from Bob's in July. Total was $1,360.00. Two weeks after the delivery the loveseat recliner would not close. I called Bobs and they said the loveseat could not be fixed so they replaced it. Less than three weeks later, the same problem occurred. Both the loveseat and couch recliners are made with such flimsy cheap mechanisms that they bend like tin. The chairs look great as long as you dont sit in them. I have had customer service come to try to fix the chairs on a monthly basis and I am trying to get this junk out of my house. When they give you the goof proof insurance it is not just in case of a rip or spill, it is because you will spend you days consumed with the constant repair of this totally inferior furniture. Bobs is a rip-off and the furniture cannot stand the normal day to day ware that any decent furniture should be able to take. I am so disappointed with my purchase. When you go to the showroom everything looks great. When you get it home you realize that you are stuck with a lemon. Take my word - spend a couple of dollars more and get something that will not consume your days with constant repair. | |
| Paula Gagnon | 3/28/11 |
| I went in to the store last week to purchase a living room set. The sales person was very nice and the rest of the staff was so uneducated on how to deal with people and to resolve problems. I received a call over a week after ordering and paying for the furniture only to hear that it was back ordered. When I spoke with Terry she said that my bed was back ordered and would be in the store on the 21st instead of the 14th. The first problem was I did not order a bed the second was I paid for delivery and she kept insisting I did not. I gave her my invoice number 3 times and she still insisted that I did not pay for delivery only goof proof which was wrong. I then asked to speak to a manager he came on the line and every question I asked I got the answer I don't know. I asked to speak to my salesperson and they said she wasn't in that day. When I went in to get a copy of my cancelled order they gave me a copy of a receipt saying a credit for the amount of purchase no where did it say that they would return my money. So I asked Danielle the customer service manager to sign it and state that it was owed to me and all she did is put her name. I went back to her and asked that she write the money is owed to me and she finally did. They took 2 seconds to take my money from my checking and now they are saying 7 to 10 days. The manager said he would email corporate to move the process along and when I asked he had not sent the email. I would NEVER EVER recommend Bob's Store to anyone after this experience. They did not even try to make the situation better! | |
| LUIS | 3/25/11 |
| I bought a King Mattress that he said WILL FIT and it was small.I wanted my refund and I was still waiting for my check from corporate and they did not have cut the check for me and is over 14 days .I called the store that i bought the mattress from they said that corporate havent cut the check for me. very poor service from both partys i will not deal ever again with bobs furniture store. be aware dont buy nothing from there warning. | |
| Amanda Sordiff | 3/19/11 |
| February 2011: Purchased sofa set and Colorado bunk bed from Sales associate, Dave Goodlund at BOB’s furniture at 1875 South Willow Street, Manchester NH. He handled another customer before he completed our order. We had to leave and come back. March 5,2011: Delivery showed up at 11:35am -Sofa and love seat delivered -Colorado bunk bed could not be delivered/set up due to a “broken panel”; apparently broken at the warehouse. There were ripped boxes, scratches all over the rest of the pieces. -After 45 minutes waiting for customer service on the phone, I was advised that they would reschedule for the following week. I made it clear that a compensation would be justice. I was that I need to wait until the next delivery before they were to decide what to compensate us for. March 12, 2011: Delivery at approx. 3pm -Drivers attempted to bring in sofa set which was previously delivered. -Brought pieces for bunk bed. Panel was missing this time around. -Boxes left in my daughter’s room -Driver on MY phone with customer service for well over 45 minutes. -Finally spoke to representative, They advised me to keep what was delivered and would reschedule for the following week. I mentioned compensation again, seeing as my daughter hasn’t had a bed in over two weeks; it is a huge inconvenience. I was told once again that I’d have to wait until the furniture was delivered and put together. We scheduled it for Saturday, March 19, 2011. March 19,2011: Went to BOB’s delivery tracker to find that the driver recorded furniture was delivered on March 12th. There was no delivery set up for March 19, 2011. -Called Customer service at 10am on 3/19/11 to be directed like ten times. Finally they tell me that there is nothing scheduled. I should have been high priority. All they need to do is deliver the panel and set up the bed. I am at a loss for words, beside myself, and extremely irate!! They offer me a delivery reimbursement for 149.00 for all this BS. I should have taken that second set of furniture when they attempted to deliver it again last week. I am going down to BOB’s and demanding a reimbursement for the bed and delivery. Un-fricken-believable!! Their warehouse policy, and customer service sucks!!!!! | |
| Tracy | 3/21/11 |
| I am extremely dissatisfied with Bob's. On 2/20/11 I purchased a dresser. It was delivered on 2/25/11 damaged. I returned it the same day and requested a refund. I was told no problem it would be on my card in 3-5 business days. Well it has been a month I still have not received my money back, I cannot get a straight answer and all I keep hearing is the famous line " i need to get in touch with my account department and will get back to you in 24-48 hours" well guess what no one calls you back. I have went to the Dept of Consumer affairs and am ready to take the next step. | |
| alex | 3/21/11 |
| This is the second time that I buy stuff in Bob in the store good costumer services ,but in deliveries they are the worst in the word,first time 8 years a go I cancel everything because they change the delivery two time and two week a go I pay about 4,000 cash,now they don't have anythin n they change the date . From 1 to 10 they have -100 in deliveries. | |
| Annette | 3/22/11 |
| I PLANNED ON GOING TO BOB'S THIS WEEKEND TO BUY MY HUSBAND A RECLINE FOR HIS BIRTHDAY, AFTER READING ALL THE BAD REVIEWS AND HORROR STORIES I WILL GO TO A REPUTABLE STORE. I WOULD RATHER PAY A LITTLE MORE MONEY AND BE COMPLETELY HAPPY. | |
| Tracy | 3/23/11 |
| I just bought a mattress in Janaury of 2011. The mattress is a cirrus plush mattress. The first mattress we received didn't appear to be the correct height. We immediately called the store and were told to wait a few days because it's memory foam and more than likely will assume the correct height. We waited and it never happened. A technician came by and confirmed the mattress was wrong. Of course the technician never followed up and I had to make numerous calls for a replacement that came two weeks later. The replacement came without tags but in an unlabeled box. The bed said cirrus so we assumed it was right. Of course not, it was a firm not a plush. We called back and scheduled a return and we were given a 1 week turn around. The bed came and guess what! The box said cirrus plush but we received the a bob's naturally light. I want my money back and have received the run around. Now, I'm sleeping on a crappy firm bed and trying to get my $1400.00. I contacted an attorney. Don't buy from Bob's. It's worth it to pay the extra money and go through a reputable company. I've contacted a lawyer and BBB. | |
| Robert and Dawn Mercado | 3/14/11 |
| bought a couch with the Goof Proof protection (Bobs discount furniture)which is a terrible plan what you have to go through for paying for service is ridiculous but anyway after Guardsman finally received my claim by mail which took a while than they finally called to come out, then they take the chair apart which is horribly made once you see the inside and said they could not make the decision but are putting in the claim and pictures and to wait a week for guardsman to contact me, I called them they told me entire couch would be replaced but would no longer be covered on the plan which has two more years I said fine, they tell me the retailer will notify me its been two weeks I have been trying to call and its almost impossible to get a person on the phone. I finally got someone in customer service by pressing a different prompt that has nothing to do with what I was calling about, well Bobs customer service tells me we are not in there system and do not show any paper work coming in on the claim, I call guardsman back they tell me Bobs did indeed receive this information because they no longer have my specific couch, well do you think someone could possibly call or do something, Now guardsman is telling me to wait 7-10 business days for Bobs Discount Furniture to contact me again so that I may go and have a credit at bobs to purchase another couch Why should I have to wait. I was told I have a deadline to receive my credit and that scares me with the way this customer service has no idea what they are doing, I think I should be able to go get something now and I don't see why I can't so that if and when I receive a call about the credit it may be expired already. I can't believe how bad service is !!!!!!!!!!!!!!!!!!!!!!!!! | |
| wendy | 3/15/11 |
| I purchased a sectional on Feb 20th the salesperson set the delivery for march 3rd, then it was pushed back to March 15th, my fiance took the day off the wait for the furniture but when it got there all they brought was the cup holders and ottomans. I called and spoke to a manager who said he would call me back. 2 hours later someone else called me back and said the missing pieces wouldn't be delivered until April 12th. Almost two months for furniture this is absolutely ridiculous and I'm to get a refund. | |
| bibie | 3/13/11 |
| BOB DISCOUNT FURNITURE NOTHING BUT LIARS AND THIEFS YOU ALL SHOULD BE ASHAMED OF YOURSELF EVEN THE SALESMAN ARE LIARS LIED RIGHT TO MY FACE AND THEN TRIED TO UNDERMIND ME AFTER I HAD SPENT OVER 3000 DOLLARS FOR MY FURNITURE. AND THEN HAD THE NERVE BECUASE HE FELT BAD TO CALL ME BACK AFTER THE SALES LADY GAVE HIM THE PHONE SHE WAS ALSO CONFUSD STUPID ACTING DUMB AND CONFUSE LIKE SHE DIDNT KNOW WHAT WAS GOING ON.CUSTOMER SERVICE LOUSLY SO THEY JUST HIRE ANYTHING AND EVERYTHING KEVIN FROM THE DEDHAM OFFICE YOU ARE A NO GOOD LOW DOWN HUMAN BEING I WAS SO SAID TODAY I HAVE HAD MY FURNITURE LESS THAN 3 WEEKS AND THE TABLES FEEL APART YOU SHOULD BE ASHAMED OF YOURSELF. POOR JOB AND POOR SALES MAN YOU SHOULD ALL BE SUED SNAKES. | |
| | 3/13/11 |
| SNAKES LIARS SHAME ON YOU BOBS ! | |
| Lisa | 3/11/11 |
| I read all the complaints about Bob's Furniture and I WARN | |
| Lisa | 3/11/11 |
| I read all the complaints about Bob's Furniture and I WARN ANY OF YOU DO NOT GIVE ANY OF YOUR HARD WORKING DOLLARS TO BOB'S DISCOUNT. After reading all the complaints my experince with Bob's has been horrible, it's 3 months and am still waiting for my refund which they say will be credited to my account. I wish I could finally get my refund and call it a day. If you want horrible customer service and furniture that's crap, then shop there, however you're better off getting your furniture elsewhere. | |
| Fran Brincat | 3/7/11 |
| Bob's Furniture is the worst ever! I bought a living room set 2 years ago and recently it started to shred, the goof proof people said they cannot help us and we have spent countless hours sending emails and holding trying to get someone to help us. Mind you, we paid for the insuranceo n the furniture! A few weeks before the sofa shredded i bought a bedroom set for me and my husband and a set for my daughter, we spent $5,000.00 just last night one of the drawers broke, we called the goof proof people and they said to call customer service, my husband has been on the phone for over an hour right now and has been passed along to threee different people and put on hold, and when you call the corporate office all you get is a recording. I am going to call my friend at channel 7 and go down to that Woodbridge store and I am going to post bad reviews all over the internet, this is terrible how they treat their customers and I will not stand for it! | |
| latrice evans | 3/8/11 |
| i will never buy furniture from this store never in life this store no good | |
| Rene | 3/9/11 |
| Bob's furniture is the WORST. Their employee's know nothing about customer service and they could give me no answers for my problem . They tried to charge me twice for the same thing and could not credit my account for the money they took. DO NOT BUY FROM BOB'S | |
| S. Grant | 3/9/11 |
| Hello, I just want to say how deeply offended and disrespected I feel about a purchase I changed my mind about. (And now I see I've made the right choice) I was told I would receive a full refund ($400) in 10 business days. Unfortunately that time came and went, and when I called, I was given the run around, switched her and there to finally find out that it was never processed. $400 is a lot of money, especially in these very crucial economic times when gas alone is sky-high. I am a human being just like you and have you Managers and Supervisors forgotten that you are customers too, you have mortgages, cell phones, families, and you spend your hard-earned money as well. Some decency, respect, and common courtesy will be nice. Not to mention my full refund in the time I was told I would receive it. This issue is pressing and you have totally disregarded satisfying your customers. Does my opinion matter so that I can recommend your business to family, co-workers and friends???? All I am asking is for someone to please find the time to look into this matter as it is serious. | |
| David Trocan | 3/4/11 |
| To Whom it may concern, I was recently at your Paramus New Jersey location to purchase some furniture and what had happen was that I picked out a bedroom suite , mattress set , and recliner when the salesman checked the computer the bedroom was not in stock and not available till a later date than I needed. So he said the bedroom suite next to it was available for when I needed it but it was $200.00 more so I said can you give me the bedroom for the same price as the other and he said no we are already discounted. So I said can speak to the manager and I went to speak the manager he never even got out of the chair he was sitting in to talk we me and said the same as the salesman. So I said are you willing to let me walk out without anything all he said was I can't do anything. Well I did leave and went down the road to Ashleys Furniture and got the bedroom suite and mattress set and recliner there with no problems. Thank you for your outstanding help. David Trocan | |
| Xiomara Hernandez | 3/7/11 |
| The customer service and quality of the furniture is very BAD!!! I purchased a dining room set off of the internet. I tried to use one credit card to buy it, but the transaction did not go through (so I thought). I, therefore, used another credit card. I contacted Bob's immediately, left 2 voice messages and spoke to one person to make sure that only one card would be charged. They assured me that only one would be charged. Here I am a week later and both credit cards have been charged and I cannot get any answers from anyone. Everytime I call, I am on hold for at least 10 minutes and then it goes to voice mail. The furniture was damaged when it arrived (cracks on table and chairs). They are suppose to contact me within three business days. My hunch is that it will be a huge hassle to get furniture that it is not damaged. I will NEVER purchase furniture from Bob's AGAIN!! | |
| Mr.&Mrs. Gomez from Brooklyn, NY. | 3/1/11 |
| I purchased two bedroom sets and much more from your stores. Most of the items came chipped, broken and, scratched. I am very disapointed in your so called quality and great service at Bob's! I am currently waiting for my third delivery of my dresser and many more peices. My family has been very inconvienced! This is not acceptable at all. When we call customer service we speak to uninformed represenattives and we wait an hour to do so! I will never buy anything from your stores again! Bob, says he has great quality; ha ha what a laugh! He is nothing but smoke and mirrors like everyone else. Your company not only inconveiences us greatly in time, but in money as well! My husband took off of work to recieve a delievery that we are now not going to get, no notice at all. Thanks a lot BOB! I am so sorry, I fell for his bull@#$%! It's so nice to see that Bob does charity events, but maybe he should start with ensuring his own policies first. If my remaining furniture does not come in exellent condition this next time. I will be reporting Bob's to the better buisness buro, how can you deliver furniture and not check it's condition, until the THIRD time! That's a sad policy, BOB! Whoever is part of your buisness team, lied to you; you should fire them! Not for nothing, when you claim you have quality furniture with no gimmics, you look pretty stupid when your customers recieve the opposite of your advertising. You know, that's false advertising Bob! Again, I am so sorry I purchased furniture from Bob's. You make all these great claims and it's nothing but cheap slogans. There is nothing of quality and the service is laughable. | |
| mike B | 3/2/11 |
| Sir My name is Michael Blouin. I first wish to inform you of the extremely poor and horrific customer service that I have just experienced from your company. My wife and I bought furniture online from Bob's.We were told the delivery would be made on Saturday the 26 of FEBRUARY. I never got a call letting us know when the truck was due to deliver I had to call myself to get that information. On the day of delivery I scheduled a company to pick up my old furniture at 12:00noon , because I was told the truck would arrive between 1:41 pm and 4:41 pm I paid 150.00 for that service. At 1 pm we received a call from your customer service telling us the items we bought were not on the truck and would not be delivered. And there was nothing that could be done about it.At this point I have no furniture in my living room.I was connected to my local store which is the Worcester Ma store. The store manager gave me a refund of the delivery charge and 10 % off my purchase, and also set up delivery for Thursday the 3rd of March. When I got home today from work I decided to call the store to find out when it was coming to deliver,low and behold I was told the delivery would not be Thursday but now Friday the 4th.I have already scheduled the day off for the delivery on Thursday. This has got to be the worst experience I have ever had with any company in my life. I will think long and hard before I ever purchase items from your company again.Bob in his ads makes all kinds of guarantees and brags about his STATE of art shipping center, well I am here to tell you you have failed to impress me.I have now lost the days pay,the 150.00 and the use for another day of my furniture. I will be sure to tell as many people I know about my experience with Bob's and to steer them as far away as possible. I can honestly say I will be a Rotmans furniture store customer next time. Never again never again....... Michael Blouin | |
| Ralph | 3/3/11 |
| A warning to all you who never bought anything from Bob's....DON"T!!!! I have about 5 days left to return or replace my Bob's purchase. Customer service ignores my emails & won't take my calls! I've been hung on twice, the only times I got through. They are trying to run out the clock on me. Then they will claim it is to late to get a refund or replacement. Well it is never to late to get them back--treble damages plus punitive damages=SATISFACTION to me! | |
| tammi | 2/28/11 |
| Terrible customer service! Tech came out to the house to access broken couch. He had to wait on hold for 20 min at my house with his own customer service department and then to have him finally say he will call them from the road andhave them call me back as a confirmation. I got no phone call back. One week later I called and waiting on phone for 40 minutes to have the customer service rep tell me the order was never placed. WTF! She said she would place it and call me back. She never did. I went on line to "Ask Bob" and filled out the form because I couldn't wait on hold forever...no phone call back within one business day. 3 weeks later and still no mechanism ordered. Think I am gonna get rid of the whole set. Worth more as a tax write off... The tech told me that Bob's got this outstanding million dollar phone system. Well Bob your phone system sucks! Your customer service is horrible and your furniture is poor quality. I guess you get what you pay for! Will never buy from Bobs again. Stick with Jordans. | |
| Michael Drebycz | 2/24/11 |
| Michael Drebycz Bob’s Discount Furniture, LLC Corporate Office Headquarters 428 Tolland Tpke. Manchester, Ct 06040 860-645-3208 February 24, 2011 CEO To Whom It May Concern: Two years ago I purchased a bedroom set from your Brookfield store. At that time I took out the extended coverage should anything happen to the furniture. Upon receiving it I found a crack in the head board which was replaced. Now two in the half years later the side boards that support the head board and foot board cracked in the middle where it was joined together. Even though a strip of wood was attached, the factory used two pieces and seam it in the middle were the joint is. I called the store to be covered under my warranty and was told that since I moved I was no longer covered, and that it may have happened in the move. That is the most ridicules excuse I have ever heard from a company in order to get out of fulfilling there contract. I moved over a year ago. I have repaired the damage at my coast. I work for a large company with over 1200 employees and I will put window flyers on each vehicle and in the main lobby telling my fellow co-workers not to patronize your stores, along with pictures of the damage on the flyers. This is will be my contribution to your company for your service. Next time do not have your employees say that Attached are pictures of the side board and the style of the bedroom set. Thank you Michael Drebycz C/C Brookfield Store | |
| Colleen | 2/24/11 |
| BOB DOES NOT DELIVER! Purchased 3 times in 10 years from them. No good experiences. You ask why I keep trying? Each time promises are made that this is not how they do business. Lots of fast talking salesmen. They know they have problems with supply and demand and yet continue to sell items they know they cannot deliver on. Items that are 2-3 months back ordered should not remain on their showroom floors. You are not told at the time of purchase that this is the case. Instead, you are given a delivery date that passes. Then another, then another. Try reaching someone. Voicemail abounds. Manager's and sales people are suddenly "not in today". Ask who their boss is and they won't give you a name. When you do finally reach someone, it's the same old broken record. They don't let you get a word in. They infuriate you. They told me to have the room clear of furniture for delivery. I did. No delivery as promised. Not even rescheduled this time. Bought the LR set in January. Now saying it may be available the middle to end of March. I have no furniture in my home. Disabled sister at home who most nights cannot make it up the stairs to her bedroom and sleeps on the couch. They are not interested in their public. Just sales, sales, sales that they cannot deliver on. Writing letters to all officers. Have a call into Bob. I was told to leave a message and his secretary would get back to me. Somehow I doubt it. I am writing to the Connecticut Attorney General, Consumer Affairs. Shouldn't be allowed to do business like this. Perhaps with enough complaints, they'll investigate their practices. Not accepting a refund. I want them to honor their promises. | |
| Cynthia-from an agency | 2/24/11 |
| I been dealing with W.Spfld store to get a $1,300 credit for the employer I work for, for months. I been dealing with sales ppl, office mgr, and store mgr and I'm yet to receive the credit. We even tried to use the credit towards purchases and they still gave us issues. It's been over 3 months they been looking into it and nothing. Blaming switching over old system to new system. But yet, they can still find the information. They have picked up the chair and they still say they have to verify they have it in their warehouse. One chair was never delivered, they should have refunded the credit as soon as the delivery wasn't made. But of course they are quick to charge but slow to let go of the money, which shows why "bob thinks he's doing so well". Then on top of it all, customer service stinks, they try to scare you with their culture, and job title "Mrs Diva". They place you on hold so they don't have to deal with you for minutes at a time, without addressing you. After this situation we are cutting all ties with Bob's you can thank you store at Wspfld. We have over 100+ employees, you can believe our experience with be forward to them. | |
| GUY | 2/21/11 |
| I NEEDED A PART (FOOTREST) FOR A RECLINER. I WENT TO THE STORE IN FARMINGDALE. I SEE THE SAME COUCH I BOUGHT. I TELL THE SALESMAN WHAT I NEED. HE HAS NO IDEA WHERE THE COUCH CAME FROM, NOR DOES HE KNOW WHERE I CAN GET THE REPLACEMENT FOOTREST. HE GIES ME THE HOPLESS CUSTOMER CARE NR. I HAVE EMAILED....AND SPENT TWO DAYS LLISTENING TO RECORDINGS TO NO AVAIL. THIS WAS A SIMPLE REQUEST. IT IS A BOLT ON FOOTREST WHICH I WAS GOING TO REPAIR MYSELF. JUST WANTED IT SENT TO ME, OR I WOULD GO AND PICK IT UP. WHAT A DEAD END. MY DAUGHTER IS THERE AT THIS TIME, BUYING ALL HER HOUSE FURNITURE. I WILL TRY AND STOP HER BEFORE SHE MAKES A COMMITMENT. | |
| bobs paramus | 2/21/11 |
| BEWARE. WORST COSTUMER SERVICE EVER. EVER. EVER. THE DMV IS BETTER IN SERVICE THEN THEM. CRAPPY INVENTORY. DONT MAKE THE SAME MISTAKE AS ME!!!!! | |
| Ray | 2/22/11 |
| Had some furniture returned as it was broken. Had a second deleivery and the guys deleivering said the furniture was broken but did not let me see the furniture. Canceal the order. The store issed a credit memo to the financing company. It been 3 months and the credit memo has been process. Have gone the local stor on several occasions and have seen them fax the credit memo the finance comapny. Still have not receive any credits. I will be contacting Channel 7 tomorrow. May be Howard can help. | |
| Lloyd Bowser | 2/12/11 |
| We ordered and payed for a recliner. No special order, no special color just an in stock chair. Well that was the 3rd week of January and the original pickup date was the 5th of February. Well now it maybe the 11th of March. Thank god I paid for it in full so BOB'S could collcet a couple months of interest before they might deliver the furniture. Thinking real seriously of cancelling the order and the furniture we have on layaway. The service stinks. | |
| vero | 2/13/11 |
| very discusted with bobs furniture. this is a great example of you get what youy pay for. nothing but headache's from day 1 a year ago furniture keeps breaking down. slowly but surely. the funiture isnt sturdy wobbles too much play. there is a lot of discoloration in the wood. also key replacemnt parts such as floor protector i never recievd had to purchace my own. forget about the kids dresser draws had the entire dresser replaced now the drawers constantly off track. i quess when the free year waranty is up im screw'd. thanks bob. never again will i purchase from my bobs. i will tell everyone i know bobs is a bust. beware | |
| Fayza | 2/16/11 |
| I am never one to put a profitable company on blast, but this has to be said! I purchased a 3 piece sectional from the Bob's furniture in Yonkers, NY on January 2, 2011. The delievery date was set for January 29th (you would think that would be enough time for them to get their order together). The couches were delievered on January 29th, but only with 2 pieces! I sent the couches back the same day requesting i get all 3 pieces at one time since my order was paid in full a month in advance. As of now, February 16th, I STILL DO NOT HAVE MY COUCHES! Bob's has to have the dumbest, rudest, inexperienced people working for them. Everytime i speak to someone from the store, they all have a different story. They always tell me someone is going to call me back, and no one ever does. If you call customer service, their even dumber then the store employees. I don't understand how one piece of a couch is on back order, like someone would actually go to the store and purchase one piece of a sectional? Every time i call the yonkers store, they always tell me they emailed customer service and are waiting on a response. I don't understand how this place conducts business? Don't they know most people refer their friends and family to stores they've had a good exeperience with? I am seriously considering legal action. I paid $1,000 for my couches they have still not been delievered, nor have i received a refund (that check will probably come some time next year since they have idiot slugs working for them). I recommend NO ONE EVER SHOP AT BOB"S EVERRR! Next time i ever need anything for my house, i'll shop at Ashley's Furniture. Hopefully people will read this and know never to spend there money on bad quality and even worse customer service. | |
| ..LEWELLYN | 2/19/11 |
| THIS IS THE SAME OLD STORY .CRAZY EDDIES, MICHAELS FURNITURE , K MART , JENNIFER CONVERTIABLES, HHAVENT WE ALL HEARD OF SEAMANS FURNITURE?. ALL 'BORAX' FURNITURE DEALERS .BORAX IS A TERM USED FOR CHEAPLY MADE FURNITURE SOLD BY THE SAAME GUY THAT SELL POTATOE PEELERS ON TV . LOTS OF HYPE AND NO SERVICE . MAKES A FORTUNE . BUILDS THE BUSINESS UP UNTIL THE BALLON BURSTS FILES FOR BANKRUPTCY AND STARTS AGAIN AKA SEAMANS FURNITURE ., YOU CALL THEIR CUSTOMER SERVICE , WRITE TO THEM , SEND E MAIL AND GUESS WHAT NOTHING. SO BUYER BEWARE. ITS ALL A LOT OF LIGHTS AND MIRRORS . YOU GET WHAT YOU PAY FOR AND YOU PAY FOR REPLACEMENTS . HE WOULD HAVE YOU BELEIVE HE CARES ..............BALONEY1 | |
| David | 2/3/11 |
| Customer service it's really poor they don't know what they are doing if my problem continues I will go to the BBB thanks BOB for the problems that hasn't been resolved | |
| Paraskevi C Tentomas | 2/5/11 |
| we ordered a living room set and kitchen table with chairs from bob's in Secaucus NJ. the goods were supposed to be delivered on a Sat but we were told by the crew that many of the pieces were broken. we sent the entire order back to be fixed and had to take off another day of work a week later to ensure that we were here to receive. the second delivery went really well except that one of the end tables was missing screws. we have been trying for 3 days to contact there customer service. every once in a while we get to a live person that tells us that they are going to transfer our call. i dont know if the phones are broken or lack of knowledge but every time we get "transfered" the phone hangs up or we are on hold for up to 15 mins. this whole ordeal has been more then bargained for. i have never experienced such poor lack of customer service ever. all we need is the screws! this has been very frustrating and i dont think we will order from them again, nor will i encourage any of my friends. | |
| SA | 2/5/11 |
| My delivery was postponed 3 times. Finally, on the day I thought I was getting my furniture, nothing came. At 3pm, I went on mybobs.com to "Track my Delivery" and the status said DELIVERED at 11:56am. Not true! The piece never came! What a fraud! | |
| Mary | 2/6/11 |
| I've bought many pieces from the Nanuet, NY store at different times- living room couches and bedroom full sets- and have never had a problem at all. My furniture was put together nicely and looks great and much more expensive! My couch is soo comfortable! I have been always had great experiences and will be shopping there soon for my finished basement. | |
| | 2/1/11 |
| BOBS ...WHAT A F...ING JOKE!! BOUGHT 10,000.OO WORTH OF JUNK...SO FAR I HAVE ONLY RECIVED 1/2/OF MY STUFF..THEY HAVE HAD DELEVERY 5 TIMES..AND ALL BUT 1 A NO SHOW!!!!HOW CAN YOU TREAT PEOPLE THIS WAY..I HAVE MY OWN BUSS. AND I KNOW IF I TREATED MY CLEINTS THIS WAY I WOULD BE OUT OF BUSS. WILL NEVER BUY AGAIN ..AND I WOULD NEVER RECOMEND TO ANYONE.I AM A VERY CALM EASY GOING PERSON BUT 5 TIMES..THEY HAVE MORONS RUNNING THIS BUSS.EVEN TRIED TO SPEAK TO BOB AND OFCOURSE HE IS NOWHERE TO BE SEEN..WHAT A SHAME..THEN THEY WANTED TO GIVE 100.00 GIFT CARD..ARE THEY KIDDING I WILL NEVER STEP FOOT IN THERE..THEY CAN TAKE THERE GIFT CARD AND SHOVE-IT..HOW ABOUT I HAD TO TAKE 5 DIFF. DAYS OF WORK FOR A DELEVERY THAT NEVER CAME..THEY SAY KNOW ITS COMMING ON SATURDAY..LETS SEE..THE MANAGER SWORE UP AND DOWN IT WOULD BE THERE..IF NOT OFF TO COURT..10,000.00 WORTH ..BOB BETTER START TAKING CARE OF HIS BUSS..THAT HE HAS AND STOP OPENING NEW STORES..THANK YOU A VERY UN HAPPY PERSON!!!! | |
| Joanne | 1/31/11 |
| We recently had the Colorado Bunk Bed ordered from the Brookfield, CT store delivered for our children’s room. We did not pay a lot of money for the piece but I have noticed several scratches, as well as, one of the drawers was not hammered together properly and now there is a nail that is sticking out and seems to be catching onto everything. I tried to contact the store several times in a weeks time frame and have NEVER been able to get anyone to answer. I also tried to use the email a question feature on the Bob’s website and have not gotten a response that way either. I am now going to try and contact someone at the corporate headquarters to see if that gets a response. I will also be sure to let anyone I know who is thinking of buying furniture from Bob’s about my experience. | |
| Worst | 1/31/11 |
| I ordered a bed from Bob's Furniture. It has been one of the worst experiences of my life. They agreed to deliver the bed on two separate instances and never showed up. It has been almost 3 weeks and I still am sleeping on the floor. I have spent a combined total of 10 hours on hold waiting to speak to someone at the company. No one there cares, no one there wants to deal with customers. All they want is your money. I recommend that no consumer ever calls Bob's Furniture to order delivery. DON'T DO IT!!!! YOU WILL NEVER SEE WHAT YOU ORDERED!!!! | |
| Chantell | 1/31/11 |
| What horrible customer service! I agree with most everyone else on this forum and I've sent a letter to the corporate office detailing just how bad they are. This was my first - and absolutely my last - purchase at Bob's! It took us over 2 months to get delivery and numerous phone calls, and when they did deliver, the guys disposed of the boxes by literally throwing them down 5 flights of stairs in our NYC apartment building! I higly recommend saving yourself the aggravation and going somewhere else! | |
| Mary | 1/17/11 |
| i bought a bob-opedic mattress from the nashua store and was very dissatisfied with the comfort level. I called to return it and they said i had to wait two weeks. So two weeks came and i never recieved a call telling me the time frame they would be there in so i called again. turns out they never scheduled my pick up. They told me it would be another 2 weeks til they could get it. Fine! So i waited and when they came i assumed my credit would automatically be issued to the card i used to buy the mattress. Nope! another 2 weeks went by and i called asking where my refund was. They told me i had to talk to someone to request my money back which i thought was very strange. So i did just that. the woman i spoke with was extremely rude, i think her name was sarah from nashua! So another 2 weeks went by, still nothing so i called again and they told me to wait another 3 days because of the holidays that were coming. So i waited still nothing. So i called again, luckily the woman was very nice that i spoke with she put the refund through again. Now another 2 weeks later i still ahve no refund i am very annoyed and am ready to report this to the bbb. Why cant they just get the refunds right? When will i have my money geeze!!! | |
| Adrian | 1/19/11 |
| Bobs customer service is horrendous. You will wait for 20-40 minutes to speak to someone, their computer will no doubt freeze up on you so you wont be able to get an answer. The Goof Proof is a crock. They tell you at the store it covers pretty much everything - but getting them to actually do it is a whole other endeavour. Alot of their items become discontinued - so getting replacement parts is impossible. We have bought from Jordans in the past with no problems. We thought we would give Bob's a try. Never again. Spend the few extra dollars. The quality of their furniture is very poor and their customer service is non existant. BOB is a crook and a thief. His business is run this way by design and with his blessing. The Pats, Celts and Bruins should carefully consider who they align themselves with. | |
| STEVE | 1/20/11 |
| Good luck getting in touch with a human being if you experience any problems. I hung up after 45 mins. waiting on hold. Do yourself a favor and spend a little more money at another store and save yourself alot of aggravation! Bob is a Boob! | |
| Chris Barnes | 1/16/11 |
| I found a couch I liked @ Bobs in So. Attleboro MA & came back with measurements.I was assured by the salesmen that the couch would fit w/out a problem & in addition the movers could work miracles. The salesman also assured us all money would be refunded if it couldn't fit or we were unhappy for any reason & wanted a refund.It is Bobs policy to refund money in 14 days. Guess what...It didn't fit, the movers were idiots & i wanted a refund. I was first told the check was sent to the wrong address.The second attempt they sent it UPS red but apparently was delivered to the wrong address. I researched the tracking # they gave me and found it was referenced someone else .it went ground, was 2#, & was delivered to another Bobs store....An obvious fake tracking# to keep stalling. It's been a month & 1/2 and contacting the Attorney General.... DO NOT BUY ANYTHING FROM THIS COMPANY | |
| Perry Kizer | 1/14/11 |
| We were expecting out of town holiday guests to arrive on December 15th. We decided to purchase the Colorado bunk beds because we were told that they could be delivered on the 15th. We paid our $100 delivery & set up fee. When the delivery people showd up on the 15th, they opened one box declared that the dowels were not there to put the beds together. They made a phone call advising the store and left. We had boxes but no beds and company coming in a few hours. My husband had to put the beds together as separate beds so my granddaughters would at least have someplace to sleep. We have made 4 trips to the store since the 15th of December. One month later we have had plenty of promises that someone would call us, but still no dowels. We still have boxes full of parts and no bunk beds. | |
| Mark JEA | 1/14/11 |
| This rating is regarding the review written by "Dr Jay Gorstein". I hope Dr Gorstein will advise the public as to where he received his medical education and where he practices. If his typing ability and mis-spelling are any indication of his professional competence, God help his (hopefully, just a small handful of desperate) patients. | |
| DEBORAH NEWSOM | 1/14/11 |
| I am not pleased with your store delivery performance. It has been a month and I have not received my furniture order. I received a call from your warehouse on Thursday to confirm my delivery. Friday, your automated service called and said my delivery is now canceled. Because of the storm, delivery will not be made. MY delivery date was 1-15-2011, a Saturday. What does that have to do with my furniture? I also had a delivery date in December. Your store wanted to delivery a sofa bed/sleeper with no bed inside. It was also an incomplete order,because there was only my sofa/no sleeper couch on the truck. Missing was my coffee table, love seat, lamps and pillows. YOU HAVE MY MONEY. GETTING INTEREST ON IT AND I HAVE A BARE LIVINGROOM. IF I HAVE GUESTS OVER, THEY MUST SIT AT MY KITCHEN TABLE OR ON THE FLOOR. GOOD THING I DID NOT ORDER MY KITCHEN SET FROM YOU OR MY FAMILY AND FRIENDS WOULD BE DINING ON THE FLOOR. YOUR NEW ORDER SYSTEM SUCKS AS WELL. SHAME ON YOU! | |
| Jen Xavier | 1/5/11 |
| Here's a pissed to letter that's going to the headguarders, feel free to tell me what you think everyone!!!!! Early in December, I went to your store in Brookfield CT looking to purchase a bedroom set for my daughter as a birthday present. I saw the perfect one it’s called Sugar and Spice and decided to buy it. Not only did I buy the bedroom set, but I also purchased your bobopedic mattress as well. The Sales representative that helped me, was Sergio. Sergio did advise me that they would not be able to deliver the merchandise by December 8th, my daughter's birthday, however a Delivery by Christmas would be possible, so I agreed to purchase the set. The delivery was scheduled for Wednesday December 22nd with a 3 hour window of 11:16 to 2:16. I specifically asked that the driver call me an hour prior to his arrival at my house so that I could have my mother to be at my house for the delivery, as I could not take a day off from work. Your driver called me 10 minutes before he got to the house at 3:30- an hour and half late! I understand it is the holidays and traffic and things happen. Luckily my mother was already there. My mother called me a few minutes later stating that the mirror was chipped and the footboard with the 2 side rails were out of stock. Without those parts, the the bed would not be able to be set up. I was very upset about the whole situation because I was guaranteed a full delivery before Christmas. I called and spoke with the supervisor Jennifer at your Brookfield store and she understood my frustration and was able to refund the $100.00 delivery and rescheduled the delivery for Tuesday the 28th. Unfortunately we had a snow storm on Sunday the 26th till Monday the 27th which again delayed the delivery.I had to call and reschedule the delivery for Thursday the 30th, I was still upset but not totally dismayed. Thursday came and I was called by Sean 45 minutes prior to the arrival, which was appreciated. As this delivery is being made, I received another call from my mother stating that they brought out the mirror and nothing from the bed again!!!! I’m furious, nobody told me anything!! I feel that I was taken advantage of so that someone could make a sale before the holiday! It is ridiculous how your business operates without customer communication and honesty. How can something be promised, when it is not even in stock!!k. At this point I’m ready to bring everything back myself. I called your store again and spoke with Brian, he was very nice and understanding but that does not make my bad experience any better, nor does it put my daughter in her bed that I have purchased! I was ready to buy my own bedroom set from your store as well, but after this experience I would never walk in to your store again with any good expectations and would not advise anyone to shop there as well. Brian told me that this specific part of the bed is out of stock untill the end of January and now we have to reschedule for Jan 25th. He told me about your new computer system- which is good for you but maybe you need to go back to your old one. I recently had to learn a new computer system at work and we have access to both so that our customers do not have to go through problems or experience such a horrible lack of respect and dignity that I received from COMING ON DOWN... to Bob's. It is not the customers fault and as a paying customer I feel that I deserve better. Going through this and making my mother miss 2 days of work is very unprofessional. When all is said and done it will be 3 missed days of work and over a month of waiting due to your stores incompetance.This was not the first time I have purchased something from your store but it will certainly be the last. Sincerely, Jeniffer Xavier Danbury, CT | |
| Camille Timmerman | 1/7/11 |
| I purchased quite a lot of furniture from your stor in Farmingdale. Upon delivery I was rushed because it was Christmas Eve. I was told that they were running late and had other deliveries to make. They did give me some of my furniture however all were not delivered because they "claimed" it could not fit! How would they know if they never even tried? I then called the store to complain and was on hold fo quite some time before a manager Craig Johnson came on the phone with food in his mouth chewing while talking to me. I asked him if he were eating and he replied with I cant hear you maam but it was obvious that whatever he had in his mouth was either swallowed or taken out. I spoke to customer service that following week who assured my husband that all that was needed was for us to go to the store and pick out our new furniture that was to replace what was told could not "fit". My husband and myself went up to the store that Sunday and did just that salesman David Brown helped with this order. When he went to submit order for the switch he was told by the customer service that "The Customer Service Dept" did not pot my credit and I needed to get in contact with them because they couldnt submit until that was entered. The next day I called customer service was on hold for an hour!! Only to be told that it was them the store and not on their end.. so much more has happened I could write a book.. I'd never order from there again!!! EVER!!!! IF THEY HAD A RATING LOWER THAN ONE I'D HAVE CHOSEN IT!! | |
| LC | 1/10/11 |
| If I can give less than (1) star I would. They are all horrific. It's one excuse after another. They deserve to go bankrupt! I have spoken to FIVE customer service reps in the past 2 weeks and they all give me the same response.."We have emailed our Parts Dept and we'll give you a call back within 24 hrs". NOTHING!! I have not received a call back once. All i want is a seat cushion. I PAID FOR IT!! Hands down one of the WORST and poorly ran companies I have ever encountered. | |
| tasha | 12/30/10 |
| don't order anything from them ..If you want it go to the store and carry it out .Delivery and phone calls to them go un answered.People use your store for discount prices but I guess they get discounted service as well. Don't even bother with corporate they don't want to talk with you either. | |
| Maryann | 12/28/10 |
| If 0 was an option I would give them a NEGATIVE 10!!! Purchased a sectional that broke. Called customer (dis)service only to find out that this is a KNOWN defective product. Scheduled for a repair tech to come and assess the unit. Due to the snow storm our appointment was cancelled. Of course, this is understandable; however, they could not accomodate us for another TWO weeks. We were put at the bottom of the list even though they were the ones cancelling the appointment. My husband was off for a week and we tried desperately to have them accomodate us, to no avail. Eveliz who was the Escalation Supervisor informed us that there was no one else who could do anything more than what she could do (which was nothing). She gave us the name of the person who was in charge of Customer Service, Jonathan Cogswell(?). When we tried to get in touch with that person we were told that they do not take phone calls from customers. (What the hell???!!!) How can you be in charge of Customer Service, but not deal with the customers? I never heard of such a thing. All we needed was someone to take 5 minutes to come and look at the couch and say, "Yes, this is another defective unit. We will have to replace or refund." Now we have to wait two weeks for 5 minutes of someone's time, and then God only knows how long after that the issue will be resolved. Bob, apparently you don't read these, but you really should. I guess by providing cheap furniture, you forego Customer Service, and as long as you are making your money you don't give a crap. So much for honesty and integrity. Maybe you need a dictionary. I would suggest you change your name to Boob's Furniture because that is exactly the kind of operation you are running. | |
| Shavanie Singh | 12/22/10 |
| BOB'S FURNITURE DISSAPPOINTS YOU ALL THE TIME WITH THEIR CUSTOMER SERVICE, I ORDERED A BEDROOM SET FOR MY DAUGHTER'S CHRISTMAS. THIS WAS SUPPOSED TO BE DELIVERED ON 12/20/10. THE SALES PERSON BESIM SEHAV PROMISED ME THAT I WOULD GET THE DELIVERY ON THIS DATE. WHEN I CALLED TO CONFIRM DELIVERY, I WAS TOLD BY SOFIA THAT NO DELIVERY WAS SCHEDULED BECAUSE THE SALESPERSON DID NOT UNLOCK THE ORDER. SHE SAID THAT SHE WAS GOING TO SPEAK TO A MANAGER AND HAVE THE MERCHANDISE DELIVERED ON 12/23/10 AND ISSUE ME CREDIT FOR MY DELIVERY FEE OF $129.99 PLUS TAXES. ON 12/22/10 I CALLED TO CHECK THE DELIVERY TIME FRAME AND WAS INFORMED BY BETSY THAT MY ORDER WAS NOT SCHEDULED. SHE TRANSFER ME TO ANOTHER MANAGER WHOM I INFORMED OF MY EXPERIENCE. HE TOLD ME THAT THE ONLY THING THAT HE COULD DO IS GIVE ME MY MONEY BACK, THIS IS NO CUSTOMER SERVICE. I WANT MY DELIVERY WHICH IS SUPPOSED TO A CHRISTMAS GIFT FOR MY DAUGHTER. I WOULD REALLY APPREACITE IF SOMEONE COULD CONTACT ME TO DISCUSS THE UNSATISFACTORY EXPERIENCE I HAD WITH YOUR STORE AT WOODHAVEN BLVD IN NEW YORK. I REALLY NEED MY DELIVERY BEFORE CHRISTMAS. | |
| Marianne | 12/21/10 |
| I purchased a beautiful bookcase from you in November. I noticed factory damage and tried to report it immediately. For over a week I could not get anyone --I sat on hold for an hour one day. It was very frustrating. I went back to the store I bought the bookcase from and they requested someone to call me about sending a technician out to see the damage. Well, a a week later I got a call and a technician came out the following week. This was a few days before Thanksgiving. he wrote up a replacement and said they would call me when it was time to deliver. Never heard from anyone again. It is now a month later and I still have the damaged product in my home. I am extremely disappointed and will never again buy from Bob's Furniture. It is outrageous to have to wait this long and not be able to get any help. When you walk into a Bob's store you are bombarded by sales help but once you get the product where does the support go? They only want the sale, period. Never again. | |
| roger | 12/21/10 |
| This is got to be the worse managed place in the world, also their customer service sucks you wait on the phone for hours before you can speak with a human been,. I buy a split foundation for a bed I receive one peace who thinks like that, I will not buy a another stick furniture off of these people, I have a good mind to tell them to come get the shit I bought. | |
| Lisa Padgett | 12/20/10 |
| I didn't apply due diligence when I decided to purchase furniture from Bobs. If I thought to check this site, I would never have purchased anything from this company. I spoke to a sales rep in the Farmington store and they couldn't do anything to appease a disgruntled customer. I asked to speak to a Manager and was told that he would have to call me back. After an hour I called the store again and spoke to the Manager Randy Sing who didn't know anything about my situation. I had to fill him in on all of the details and was told that I would be refunded my delivery charge and had to wait another 7 days for my furniture delivery. I was scheduled for a 12/20 delivery, but was informed that my original sales associate forgot to take off a block (after I had paid in full) and the next available delivery date is after Christmas 12/27. I did speak to customer service rep (Susan) who said that she would follow up and make sure that the store Manager did everything possible to ensure that I could get my furniture before Christmas. I'm not holding out much hope that I will get the call back, or my furniture before the holiday after reading everyone elses complaint. Needless to say, when I purchase my bedroom furniture, it won't be from Bobs. Sitting on the floor for Christmas! | |
| Tracy D'Alessandro | 12/16/10 |
| Bob will not give me my money back. It has been over 2 months and they keep telling me the check is in the mail. I can't get in touch with service over the phone and "the system is down", please... in the year when I was born maybe that would be believable, but in 2010, don't think so. If they just delivered the right couch the first and second time this would of never happened. I do not like Bob's. They just opened up their 40th chain and I do believe they are not an honest company... Bob, you have alot of nerve, ripping people off is your motto. Shame on you! | |
| Rachel | 12/3/10 |
| Poor VERY poor Customer Service! The delivery is AWFUL we are on our 2nd delivery, 1st time they never showed! Now today we were supposed to have 8 pc dining set delivered, the delivery driver only shows up with the buffet table and tells us oh, maybe the dining set is on back order! I call customer service, who has no clue whats going on, could care less, and tells me they are emailing the driver! We went thru this last week the emails take all day! We already know our dining set isnt on the TRUCK! Still NOONE can tell us WHERE IT IS! I WILL NEVER EVER DO BUSINESS WITH BOBS AGAIN! They are uncaring RUDE, and unprofessinal! I would rather spend the xtra few dollars and purchase from a more Professional Furniture Company like Raymour and Flanigan which delivers on time and customer service is Great! | |
| Cleo | 12/7/10 |
| I am disappointed in your costumer service. I have family and friends who love my couch, the one that was delivered and damaged by your delivery men upon arrival. My friends and family asked about purchasing furniture from your store. I would say that you have just lost about $7,000 worth of business because of your employees and how poorly they run your business. I spoke to David Montero at the 117th Street location in Manhattan and his attitude is horrible. He needs to be fired. I am still waiting on the phone for a customer service representative to answer the phone so that someone can fix my new damaged couch. Finally, after waiting 18 min., someone has answered. This is the third day I have called trying to reach someone. The other days I waited for more than 30 min. and recieved no answer. Shame on My Bob's!!! | |
| Vicki | 12/8/10 |
| about 2 years ago i purchased a living room set from bob and ever since delivery i have been having lots of problems with it. To start the middle of my sofa sinks in and the chaise is too hard. i have called numerous times to have it fixed!! i hate this furniture store and i am going to tell my friends to never buy from bobs! | |
| may | 12/10/10 |
| I have tried for an hour to contact Bob's service department and there was no answer only this repeating request for loyal customers to use the web site. I am both disappointed in the Goof policy as well a request to speak to the store manager. I have left two messages concerning the wrong product being delivered and how I can get the product I ordered delivered in record. The other problem is that the product is only available for shipping on Wednesday. Bob you run a lousy operation. | |
| | 12/14/10 |
| I have ordered a bed room set for my daughter. first delivery the furniture was damaged and did not take delivery. rescheduled for another date. they came, set the bed up but did not have the mattress rails to hold the mattress and box springs up. i was to have them deliver it to the store i brought it from. i called the store and they delivered the wrong item. i will never step foot in a Bobs furniture store again after i go there and raise all hell and let people shopping know to never buy from this franchise | |
| princess | 12/14/10 |
| Today at about 10:30 am on rte 119 in Rindge, NH I had one of your trucks riding so close to my car I was actually in fear of my life. I had a 2 year old in the car, roads were bad so I was going a little below posted speed. He could have passed, no other cars on the road. When he finally did pass he sprayed my windshield with road slush. Truck had a Mass plate. I guess he was in a hurry to deliver the poor quality furniture I have been reading about. Dec. 14, 2010 | |
| Angry Customer | 12/2/10 |
| I ordered a bed from Bob's October 30th and still have not received it. After having the delivery date changed twice, I have just asked for my money back. Very poor customer service. On a side note, I was also told that they could not confirm the beds in "The Pit" have never been slept on when they re-sell them. I just thought I would share this information since they do not volunteer it to anyone unless directly asked. Very unhappy with all of my dealings with this company. | |
| Debbie | 12/2/10 |
| I purchased a lift recliner for my dad that was diagnosed with Parkinson's. The chair arrived on July 2, 2010 and it was defected. After finally getting through to a customer service rep they scheduled an appointment for a tech to come and confirm the defect. Bob's ordered me a new chair that didn't arrive until NOVEMBER 13, 2010!!!! We had the chair one week and the motor broke!!!! I called customer service once again and they scheduled delivery for a new chair on DECEMBER 29th!!!! I can't believe they want me to keep a broken chair in my house for a month and don't even care that this chair was purchased for a medical condition!! I can't even get through to customer service.. I am on hold for over a 1/2 hour every time I call!! I want Bob's number!! I want to talk to someone other then the customer service people that are of NO service to me!! If anyone has a better number, please let me know!! DebT521@aol.com | |
| Richard DeBenedictis | 12/1/10 |
| I will start by saying that if I treated my customers like bobs does I would never have one..How do they stay in business.This is the most horrible company I have ever delt with.Going to Whindam co. court. | |
| Boycott BOB'S!!!!! | 12/1/10 |
| This company is horrible! First of all I thank "KIM" for posting the corporate office #, that was a huge help to me b/c no one seems to answer any phones in this company. Oh, IF they do, they have no idea what they are talking about anf are of NO help! For starters I purchased an entire bedroom set from them. Upon delivery I was told my nightstands would come a week or so later. Upsetting but fine.So then I open the box for my bed and I was apalled! My bed was broke, missing pieces and was half painted!!!! The store said they would send me new in a few days. After a week I called and was told it was on back order and would another couple of weeks!! After a couple weeks I was told it would be another month!! Forget this!! I returned the broken bed myself and wanted a refund. After a while of chasing a few so called managers I was told that there would be no way for to leave with my money!! I must wait 14 days for a check from the corporate office!! So, now after a month I am still chasing the $500.00 that I'm owed!! This company is pathetic! Something needs to be done about this. BOB is theif and runs a dishonest business that needs to be shut down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 | |
| Ada Rodriguez | 11/30/10 |
| Invoice number 60098159...Please refund my $$ back into my account... Im not sure whats taking you guys so long but i would like it back not today, not tomorrow, Yesterday!!! Im so Updset, you can take my $$ but when its time to give it back its a problem. please get on the ball before I advise family & freinds to never shop for furniture at any Bob locations. Thank you. call me if you have any questions or concerns 201-344-9600 | |
| steven | 11/22/10 |
| You guys f#*%?$g SUCK!!!!!... I AM SUPPOSED TO RECIEVED MY REFUND CHECK 3 WKS AGO N NOTHING.. I wud rather metal folding chairs and put in my living room than deal wit this worthless company!!!!!! After today,IM CONTACTING THE BETTER BUSINESS BUREAU!!!!! | |
| SKFMS | 11/22/10 |
| I went to purchase a canopy bed for my daughter Oct 23rd. I was initially going to put it on layaway since I was not moving until Nov. 15th. The Sales person suggested that I just give a payoff date instead of Layaway, and when I come to pay it off it would be shipped immediately (11/16) which made no sense but followed his advice. When I went in to pay it off on 11/10, I was told that all the pieces were not available, and the part can be delivered on the 16 and the backorder pieces on Dec. 4th!!! HUH???(1ST) After showing my dismay, the manager proceeded to try and fix this issue but calling/emailing the buyer of the product and then said he had some display pieces he could give us and we would have to get the screws our selves at a hardware store and basically makeshift this bed! HUH?! (2nd) After this was unacceptable to me when he didnt even know what actual pieces came with what and what we would actually need...low and behold the back order item was now available for delivery before 12/4. Now the entire thing would be available on 11/20. Ok a week later than expected but acceptable. When the delivery man showed up... HE HAD THE WRONG COLOR BED! Even though his order form said WHITE then brought a brown bed. I asked how this could happen he proceeded to tell me it was in the box and couldnt see the color. My next question was well is the color on the box? He said yes but he doesnt look at the color just the number!? HUH!!!?????! (3rd) I asked him then there must be a white bed back at the warehouse and he said yes perhaps, but if so it belongs to another customer!!! LIVID I raced to the local store where I purchased the bed, the original manager that help me before wouldnt even come out to speak to me, and sent another manager. My one question to him was am I going to get a bed today? He stated there was no way!!! WHATHUH | |
| vms | 11/22/10 |
| I agree with another poster.....would have given them zero if I could have. Telephone service is horrible, store service (not sales)is rude and inefficient. We ordered a kitchen island that had to be sent back 3 times before it was acceptable. Our dining room table had 2 leaves, only one of them fit. It took them another 2 months to get another table. Since we were issued a credit to be used for future purchases (and we were gluttons for punishment) we ordered a tv console. The salesperson made the quickest sale of his new career, since we had viewed everything online. He said that we could either have it delivered or we could pick it up at the store. We opted to pick it up. When were arrived to pick it up, the item was not assembled! The customer service staff offered no appologies, just insisted that it only comes assembled if you have it delivered (for 59.90). Hmmmm....not what we read on the internet and no mention of it by the sales staff. We wanted our money back. At that point the manager said that they would assemble the item at no charge and we could pick it up the next day. As of this writing, we received a telephone call that the unit will be assembled and delivered to us the day after Thanksgiving at no charge. I'm not holding my breath. My initial reaction was that when they went to put it together for our pickup today, it was damaged. So to escape our wrath again, they re-ordered it and gave us the delivery for free. Will NEVER shop there again, no matter the price. But the funniest thing is a sign hanging behind the customer service desk saying "Shop Local".....there stuff is made in Vietnam! | |
| shannon | 11/22/10 |
| i bought a bed on a tuesday,and was told that it would be delivered on thursday.this was great for me cuz i was sleeping on the floor on an old lumpy mattress,and was looking forward to a good night sleep.i paid over a grand and on thursday, no show.i called and they told me sat.ok so i stayed home all day sat and no show again!!! then i called and they said i wasnt there on sat and i would have to wait 3 wks .well i was there all day!!!! I WANT MY MONEY BACK!!!!!! they said they would credit my account,but they havent yet.i'm really dissapointed. will i shop at bobs again? I DOUBT IT!!!!!!!!! | |
| Maria G | 11/23/10 |
| This company is heading for bankruptcy.....it cannot possibly continue to function with such poor quality, ineptness and total disregard for its customers. The audacity of this organization to think that the consumer is so ignorant that it will tolerate this kind of treatment. | |
| Eric G. | 11/24/10 |
| How is Bob going to feel when he finds out his store ruined our first Thanksgiving? My fiancé and I were very excited to be hosting our first Thanksgiving tomorrow; we ordered a table on November 14th, for delivery on November 17th just for this occasion. My elderly father waited in our apartment for the delivery guys and signed off on our Lexington Dining Room Table. Unfortunately Bob's had sent the regular (cheaper) Lexington Table, when we had ordered the Pub Table with the butterfly leaf. My father was unaware of that and assumed that a Lexington Table was a Lexington Table. When my fiancé arrived home that evening she realized the mistake and spent the next two hours speaking to a series of people, some who told her this was Bob’s mistake and that it happens all the time, and others who lectured her because my father didn’t know we were supposed to be receiving the pub table. The people in the Yonkers Store, which according to Bob’s own customer service representatives is the worst store, actually hung up on her. Finally after two hours she spoke to someone who admitted that the stock numbers between the Lexington table, and the Lexington Pub table were one digit off, and that this mix up happened more than they cared to admit. They agreed to deal with the store in Yonkers to save her some grief, and we were assured an exchange on Monday November 22nd. As we wanted to avoid another mix-up, one of us wanted to be there for the delivery so we postponed the delivery of our new table until today. This morning the delivery truck arrived, disassembled and removed the old table, and then informed my fiancé that there was no new table in the truck, they were simply instructed to pick up the old table. So now with roughly 30 hours before we are supposed to have our families arrive for our first Thanksgiving WE HAVE NO TABLE. With Bob Always lauding his quality and service, I would really like to know what he thinks about the incompetence of his employees leading to a young couples ruined Thanksgiving. | |
| E Solomon | 11/16/10 |
| Janet I am having the same problem. They have yet to process my credit and it's been a month now. The customer service is horrible. I've been calling everyday and everyday I get a different response. I will never shop there again and will tell everyone I know not to shop there as well. Very poor business. | |
| Frustrated | 11/18/10 |
| I have had problems since day 1 with Bobs furniture! I ordered a couch and love seat paid in full and set up a day for it to be picked up a week and a half later. Apparently the problem started with the girl at the desk when she put the order in she was playing with her cell phone and not paying attention to what she was doing! I called 3 days after I was supposed to hear from them and at first I was hung up on, then put on hold without even asking my permission! I was told they could not find my order anywhere in the system and after about 10 minutes the girl figured out they had put in the incorrect telephone number for me. She then told me she had to check with her manager and would call me back in no more then 30 min. Of course 3 hours later I still hadn't heard back. After driving to the store to make sure this problem was resolved after waiting more then 30 min for a manager I was told our order was never placed!! They apologized and said that they would put the order in and it would be here by December. Im sorry but that is WAY too long to wait when you have a new house and NO furniture especially when you were promised a delivery by mid September! Apparently they were able to fix something and get our furniture to us in another 2 weeks, still too long to wait but at this point Ill deal with it. We FINALLY get to the store and pick it up after we drive it home we take the plastic off and there is a black stain on the back of the love seat! After calling Bobs they wanted us to drive back to the store with the damaged furniture to exchange it in another couple of weeks. They were told this was not acceptable and they need to do something to compensate the time and money lost in this mess. They decided they could deliver the new one to my home and remove the damaged one free of charge. We set up the delivery date and they called to confirm the day before that they would be there. We waited ALL DAY for this delivery and they NEVER SHOWED!!! When we called to ask about it the person on the phone said "oh, your order never made it on the truck they should have called you". Well they didn't and at this point I am completely disgusted with this store and customer service. I will NEVER again use Bobs to purchase any furniture. Here we are towards the end of November....more then 2 months later and we STILL DO NOT have what we ordered back in the beginning of September. | |
| Dani | 11/19/10 |
| I am so frustrated right now with this place!!!! I bought a sectional 2 months ago, we didn't want to wait for the delivery so we picked it up ourselves. When we took off the protective wrapper on 1 of the 11 pillows (which is beige) it had a huge black mark on it, I called the very next day & told them. They scheduled a gentleman to come out 3 wks later!!! And..he took a picture, said things like this happen in the factory, had my husband sign a form & said you will recieve a new pillow in a couple days! It's been almost 4 wks now, I called Cust. Serv., (numerous times, been on hold as long as 40 min.)!, they said WE made the mark on the pillow, when I explain that was absolutely untrue, she did not believe me & scheduled someone else to come out! Anyhow, the appt. was for today around 3, they said they would call with a 2hr window so I could be home, well they called my work today @ 10:00 & said the man was in my driveway, there was NO way I could leave work @ that time & Customer Service said there was no way they could make it later in the day, SO what am I suppose to do? Have my husband take another day off because you don't believe us when we called the VERY NEXT DAY that there was a HUGE BLACK MARK in the pillow! Your company sucks & I'm just going to let everyone know! | |
| Kris | 11/20/10 |
| Buyer beware - do not purchase from Bobs. I purchased a sectional and was told delivery in 2 weeks or less. When I called to question the delivery date, I was told my order wasn't in the system. Then I was given a delivery date of 11/20. Low and behold on 11/9 they showed up at 8:30 in the morning - with no prior notice! They delivered the sectional and two pieces were a different color! Today they were supposed to re-deliver and take the first set back. Did they show up! No, and I sat there for 3 hours waiting! And what did the deliver tracker say? DELIVERED!!!!! When I called AGAIN to customer service (4th call in 1 week, each approximately 1 hour) I was told their records showed that they had delivered at 2:20. Then they called delivery and found out it wasn't even on the truck! They are a bunch of fools that should be shut down for their poor business practices. In the meantime I have two different colors in my set and no date for re-delivery. | |
| Extremely Dissatisfied Customer | 11/14/10 |
| This is directed towards the Bob's Pit Furniture Store in Manchester, CT. They have extremely poor service. Initially we were interested in purchasing a dresser bureau from the pit store after careful examinations. However, we had some additional questions before making the purchase. Never were we greeted by a salesperson offering their help and when we needed help, the sales rep. that we approached was hesitant to answer any questions, but jumped immediately on the sale when we mentioned we were going to purchase the product. We purchase the product under the impression that we would receive the dresser in the condition that we inspected, including all hardware pieces. However, when we picked up the purchase, the hardware pieces were missing! We would have never bought the product if they were not included. The sales rep apologized and continue to tell us that this was not the first time that this has happened, and he normally tells customers to take the hardware with them. As first time pit buyers, we were definitely unaware of this and he definitely failed to do his part to ensure any type of customer satisfaction. He tried to offer that if we purchase the product today, then he would keep an eye out for additional hardware for the same piece. A little optimistic, but not realistic because there is no guarantee if this would ever happen. He told us it may take a week or up to two months. Still interested in the piece, we ask for a lower price on the piece to compensate for the hardware that would need to be purchased. Sales rep goes and talks to TASHA, the "boss", of the pit and she is by far the WORST at customer satisfaction. She refuses the offer and fails to come talk to us on why this was not possible. Instead she walks by with a stank eye and stare. The customer service is terrible and in the end, it is more about principle than a piece of cheap furniture that would save us only $100. However, we visited the Bob's Pit Store in Niantic and multiple sales rep greeted us and was so patient and willing to answer all our questions. One sales rep in particular even helped us examine the piece of furniture to see if it was a good purchase. Manchester Pit needs to get your customer service together. Really should take class or two on customer etiquette. | |
| Janet D Pryce | 11/15/10 |
| This is the worst experience I have ever had with any merchant. I purchased a twin bed for my son on October 4, 2010. I was informed by the sales associate that the item would be available for pick-up on Oct. 7th. I waited patiently for two weeks after the expected pick-up date, and received nothing from the store about the order. When I contacted the store, I was told that they were changing over their systems which made it difficult to tell me where my order was. After, waiting for nearly three weeks without receiving my order, I resquested a refund. This also turned out to be a nightmare. On Oct. 31st, I went into the store in Freeport, Long Island to have them process my refund, after waiting for over 1 hour, they processed it and gave me a receipt. I was told it would take 2 to 3 days for the refund to appear in my bank account. Today is November 15th and the refund did not appear yet. The customer service at BOB's Furniture Store is disgusting. I would not recommend them to anyone. THE WORST CUSTOMER SERVICE ON PLANET EARTH! And I am still without a refund! | |
| Kathy | 11/15/10 |
| I ordered a section on Oct 24th 2010, it is now Nov. 15th, 2010. The West Spfld store was suppose to deliver on the 6th and then again on the 12th. Because they have new computer systems they are having a problem locating the order.. Not sure how that happened when I had to seperate delivery dates---or did I. I have been on the phone everyday sometimes 4x's a day to find out what the problem is, even went to the store on Saturday to speak with a manager who is working on it..Bobs was very quick to retrive my money but not get my furniture to me in the time frame given to me xs2 and to get a refund oh' that will take a week to ten days. I have been encouraged to cancele the order several times. Today is the last day for an answer and then I will have to cancele and have not set for the holdiays.. Just when you thought you were ahead.. Better Business Bureau will be called several times and maybe then someone will actually listen.. | |
| TOM K | 11/11/10 |
| I BOUGHT A BEDROOM SET FROM BOB'S. ONE OF THE BED SIDERAILS CRACKED. I WENT TO THE FREEPORT N.Y. STORE TO ORDER A NEW ONE. THIS WAS OCTOBER 24TH. THE SALESMAN REGINALD GEORGES TOLD ME IT WOULD BE IN THE 25TH[FIRST LIE].NO CALL EVER CALLED ABOUT ITS ARRIVAL IN THE STORE[AS PROMISED]. I WENT TO THE STORE ON NOV 7TH WITH THE ORDER INVOICE. ONE OF THE FEMALE CUSTOMER REPS COPIED THE INVOICE AND TOLD ME TO WALK AROUND THE BLOCK TO WAREHOUSE LOADING DOCK,THE NEW SIDERAIL WAS THERE[SECOND LIE]. THE WAREHOUSE WORKER LOOKED AND DID NOT FIND IT. THE FEMALE REP SAID IT CAME IN AND WAS SENT BACK BECAUSE I DID NOT COME TO PICK IT UP[THIRD LIE]. I ASKED TO SPEAK TO A MANAGER. A MAN WHO CAME OUT 15 MINUTES LATER SAID HE WAS THE MANAGER. HE SAID THE SIDERAIL HAD NEVER ARRIVED AT THE STORE. HE SAID IT WOULD BE REORDERD[FOURTH LIE] AND DELIVERED FOR FREE TO MY HOUSE ON NOV11[FIFTH LIE].I RECEIVED A CALL WHEN I ARRIVED HOME TO CONFIRM THE DELIVERY ADDRESS.. I CALLED THE STORE NOV11TH SPOKE TO A FEMALE REP WAS PUT ON HOLD FOR 15 MIN AND WAS HUNG UP ON. I WENT TO THE STORE NOV 11 AND WAS TOLD BY A FEMALE REP THAT IT WAS NEVER REORDERED AND THAT THEY WOULDN'T HAVE PROMISED HOME DELIVERY ANYWAY[SIXTH LIE]. I ASKED TO SEE A MANAGER. A MAN NAMED PHIL CAME OUT 15 MIN LATER AND ASKED ME WHAT THE FIRST MANAGERS NAME WAS,AS IF THAT MATTERED BY NOW. HE REORDERED SIDERAIL AND SAID IT WOULD BE DELIVERED ON NOV20TH. I ASKED IF IT COULD BE SENT FED EX SINCE THE BED HAS BEEN UNUSABLE SINCE OCT 23,HE SAID NO THEY DON'T USE FED EX. I DON'T HAVE MUCH HOPE ABOUT THE NOV20TH DELIVERY. BOB'S CUSTOMER CARE IS NON EXISTENT. THE ONLY ONES WHO WANT TO TALK TO ARE THE ORIGINAL SALESPEOPLE AND THIS MUST BE COMMISION DRIVEN. THE CUSTOMER PHONE LINES ARE A JOKE. MAYBE I CAN STAY OVER AT BOB'S HOUSE TILL THE BED SITUATION IS CORRECTED. | |
| Ryan Pike 22 Heron Dr. Londonderry, N. | 11/12/10 |
| I purchased a dining room set in the Manchester, N.H.store. It was to be delivered today (friday the 12th of November. The window of delivery was 11:00A.M. to 2:00P.M. I got a call at (9:00A.M. telling me the truck was at my house already. I told the driver that my parents were coming down from Raymond, N.H.( approx. 30 miles away, they are both retired and cancelled their own appointments to come down so that Bob's could deliver the dining set so that we would have it for my son's 5th birthday party on sunday the 14th.He hung up and never answered the phone. I was given to contact him.My parents waited all day and at 2:30 I call the store just to be told that they were very sorry and maybe I could have it delivered NEXT saturday. I tried to explain I needed it for sunday but there seemed to be nothing the lady in the store could do. Evidently the delivery department has more clout than the store itself. When I asked her why they could not deliver it tommorrow if they had it still on the truck, she told me she really did not think they even had the set on the truck!!! So here we sit at the will of the delivery dept. I will be at the Manchester N.H. store first thing in the morning for my cash refund!!I guess they don't need my business, my parents home is furnished with Bob's from top to bottom and never had a problem like this from the Salem, N.H. store. Your silly advertisements on the tv are cute but your customer service is horrible. After reading the loong list of complaints I guess we were really stupid to return to your company!!! Please fix your delivery dept, they are out of control!!! | |
| Jennifer | 11/10/10 |
| Bought a bedroom set, couch, dining room set and a wardrobe closet. Never showed up for first scheduled delivery. Delivered a cracked dining room table top. Delivered a cracked wardrobe closet and as a result, could not even assemble. I ended up leaving work 4 different times to be home for these deliveries. When I canceled the wardrobe closet and asked for a confirmation receipt to show the cancellation, I was given a major attitude by the customer representative. I will NEVER shop at Bob's Discount Furniture and I will not recommend this store to anyone! An absolutely horrible experience! | |
| Robert Olson | 11/8/10 |
| i gave one star because 0 stars wanst an option.... I bought a single end table from them and they messed up delivery twice which was pickup at their store. I was told that due to the fact that the computer system had changed, that there were screwups... I asked they credit my account and cancel the item and now over a week later i still have not been credited to the accountthat i charged it to ( Visa) This guy advertises that they dont hide... you cant get a body on the phone... its hard to get anyone. as far as im concerned their third rate furniture and thieves to boot.. | |
| Jonathan Spadafora | 11/8/10 |
| My 1st experience with Bob is a very frustrating and disappointing one. I spent over $1500 on a Bob-O-Pedic mattress which was to be delivered to my new apartment this past Saturday (the day I moved in). They showed up with only the bix spring and covers and stated the mattress was on back order. I had multiple conversations to confirm the delivery and they never stated there was a problem with the mattress. It took me all day Saturday to get in touch with a customer service rep and the earliest they can deliver my bed is Thursday so I have been sleeping on an air mattress. I am demanding compensation. I planned on buying a dining room set, recliner and bar from them but will take my business elsewhere unless I am accomodated. I think the least they could do is throw in the recliner for free which only cost $400. Oh and they didn't even set the box spring up!!! Thanks Bob! | |
| Lisa | 11/6/10 |
| Absolute garbage! Sorry Bob, but you sell cheap furniture. Beautiful furniture, yes, but poorly made and with cheap materials. A few years ago I fell in love with their marble top dining room table with leather chairs. Gorgeous to the eye! Lousy everywhere else. The chairs fell apart! A service technician came by twice in a couple of years to fix them yet they continued to break. Now I am stuck with a $900 dining room set with two seats out of six that can be sat on. Also, I purchased a bedroom set - bed, dressers, headboard. The dresser drawers kept breaking!! A service tech had to fix one of the drawers a couple of times as well just to have it break again. Garbage. I'm sorry, Bob, but you need to step it up. Lots of GOOD competition out there. Also, why bother having a phone. You can't get through to customer service! | |
| Lauren | 11/4/10 |
| I had a terrible experience with Bob's, starting from when I walked into the store. I found the furniture I wanted in about an hour. Then, due to Bob's "upgrading" their computer system, it took the salesperson an additional hour and a half to figure out how to input the order. He had to ask 3 different people for help. It was pitiful and needless to say, very frustrating. Then, as if the order couldn't get any worse, we told Bobs that the order had to come between 8-10am because my building had service elevator restrictions and they showed up at 7:00am, before anyone was there. Now, I had a 6:30-9:30am window (I guess Bob's couldn't narrow that down), but I was the ONLY customer with that window on that particular day. Well, the delivery person didn't seem to care, and he left! As if that wasn't bad enough he never came back. We sat and waited from 8am when my family and I got to the apartment until 5:30 for them to come. Calling the Bob's hot line for delivery information is a complete and utter nightmare. It took a 1/2 hour just to get through to someone to tell me "they'll come back, they'll come back". We must have called 4 times and no one did anything. I had no bed for 3 days! We finally got the delivery on Wednesday, but that resulted in us having to take off of work to ensure being there for the delivery. It was a nightmare. I will NEVER shop at bob's again. I'd rather spend all day putting together huge pieces of furniture from IKEA than shop at Bob's. Your customer service is despicable and completely unhelpful. You should be appalled that customers are treated this way. | |
| Bob | 11/5/10 |
| I bought a Bob O Pedic adjustible bed from the Saugus store. It was delivered and set up ok. Problem is it has a very strong chemical odor. Being 100% disabled and chemically sensitive I cannot sleep on it. It sits in the bedroom unused. Used the phone but all I kept getting was Bob's commercial style voice making excuses to hanf on. Weird though was the way the longer I held on the louder his recorded voice got until I said enough and hung up. I've sent 2 emails and got in return ZERO. Not even recognition of the emails. I have 2 options left. One is to go to the Massachusetts Elderly and Disabilities Commission. The other the AGs office with a complaint copy to BBB. Never again. I want a full reimbursment. As far as some people have written above...No I will not allow them to deduct delivery service. It's not my fault. I even suspect the mattress was a display model. I may evrn if I have to go to Sokolough. | |
| Joe Michaels | 11/3/10 |
| Well the Bob's Discount Furniture HORROR story continues. Guess what folks? YOu all know that I rejected 3 deliveries for the furniture I spoke about and then was told by Bob's to basically drop dead saying they refuse to delivery to me any longer. Yesterday I open my AMEX bill and..you got it....Bob's charged my account for the furniture. Almost $2000. I truly that Bob's discount is some sort of cult. Shame on Bob's!!! | |
| Kim | 10/28/10 |
| REY RIVERA! I have had the same problem and have also contacted channel 8 news in CT. PLease keep me updated about what has occured. | |
| Kim | 10/28/10 |
| And the number for the corporate office is 860-474-1200 (Open M-F from 8 to 5), not the number listed at the top of the page. That number is for the Manchester, CT Bob's discount furniture. Please feel free to flood that office with your complaints!!!!!!!!!!!!!!!!!!! | |
| ANNA | 10/30/10 |
| I ordered dining table set in NJ location, I was told I will have it on October 23, when nobody show up I called Bobs and found out that because of system upgrades my order wasn't moved to new system and it won't be deliver in scheduled time, I rescheduled it for Saturday 10/30 and was caling them on Friday 29th to confirm that I will receive it on promissed day and they confirm that they see me in the system... and guess what... they didnt deliver it on Saturday and when I call them they didn't see me in the system again.... they were rude and unprofesional and I won't be ordering from them again | |
| Tiffany | 10/28/10 |
| I am writing on this site because I am very unhappy with the service that I have received from Bobs discount furniture. I purchased a living room set two weeks ago and was ready to pick it up and there system was down then they made arrangements to deliver it to me and guess what the day before delivery I called to check on the status and time of my delivery and there system is down again. after reading all the comments and complaints I see that Bobs discount furniture is not a good place to shop and I hope that they truly learn the meaning of what 100% customer satisfaction means.... | |
| Mary DeCamp | 10/27/10 |
| Please make sure our furniture is delivered on Friday. I waited all day Monday, which was the second day it was schduled for delivery. It NEVER came, even though at 6pm we called and they said it is coming. Tues morning I called, they say now Friday the 29th. Well today I called all day 631 240 1050 phones are not working tracking on line not working. I already called consumers affairs. This is no way to run a business, do not know how you are still in business with all the complaints. And costumer service sounds BAD! I would cancel but this is for my son and he wants his furniture. My name is Mary Decamp 631 848 8060 516 456 1858 Please call let us know Lake Grove store LI Let's see if someone reads this and cares about this store and business! Mary | |
| james wescott new york city | 10/26/10 |
| I'm have never bought furniture with so many problems as i have occured with this store. first of all i was their for two hours doing the paper work because they installed a new accounting system and had knowone working who knew what they were doing. the sales man told me i would get my furniture with 14 days and after the purchase was told i would have to wait 21 days.Not only were the employee rude and inconsiderate but their managers as well. I left my name and number for the manager to call me and after 4 hours of waiting for him to return my call as promised i was told that he was aware of my call. what does that mean and is not a way of handle a paid customer The manager their name was Alan Schwartz and he also had a rude obnoxious employee hang up the phone on me twice and her name was " Michelle" . Do yourself a favor and go any where else but stay away from BOB'S furniture !!! | |
| Joe Michaels | 10/22/10 |
| Well here's another of Bob's Discount HORROR STORIES. I bought the Eldorado wall unit along with 2 end tables. Total sale was $1750 system from the Yonkers store approx. 1 month ago. After previously buy a dinning room table, which took 6 deliveries before they got it right. Well the first 3 deliveries attempts the 3 wall unit pieces were damaged goods. Scratches, knife gouges, dark stains and blotches and doors that wouldn't close were among some of the various damages to this unit. Even the delivery drivers said don't accept it. Last Sunday, yes Sunday, I get a call from the warehouse from a guy named Paul. He tells me in no uncertain terms that Bob's will not deliver the furniture to us any longer. He said "I'm messing up his deliveries to other customers because I keep refusing delivery. He tells me that I should have accepted the pieces and they would fix them eventually. All this mind you with a very condescending attitude. So I go the phone route, which I'm sure all of you other frustrated customers know about, speak to the General Manager Jeff in the Yonkers who assures me that I will get another delivery attempt. Last night, 10/21/10, Jeff calls me at 9:30 PM to tell me that Bob's will NOT deliver again. This is after a received e Mail confirming delivery this coming Saturday. Jeff tells me that no delivery will happen. He as well as the condescending warehouse man Paul tell me that Bob's wants to cut ties with. In other words DROP DEAD to the customer, go away and never come back. Now some of you readers may think we're very picky when it comes to purchases like this. Not true at all. All I want is a delivery that's not damaged. Little nicks, pin holes etc is acceptable but not like I described earlier. Rest assured that I will make Bob's and those who are involved in the fiasco miserable. I plan on sitting in front of the Yonkers store with signs reading "Don't buy from Bob's" "Bob's UNFAIR" and "Bob's Sells JUNK" in addition to some condescending, there's that word again, customer service. I guess Bob's sell so much damaged pieces that they can afford to throw business. Bob's - Why in the name of the good Lord can't you get it right? WHY????? | |
| Latisha | 10/22/10 |
| BOB'S ARE DISGUSTING!!! OUR SALES REP SOLD ME AND MY HUSBAND ON THE GOOF PROOF THAT ANY ANY I MEAN ANY PROBLEMS WITH THE FURNITURE JUST CALL AND IT WILL BE RESOLVED. WE GOT THE FURNITURE IN JUNE AND BEHOLD "PROBLEMS"!! OUR DINNING ROOM CHAIRS ARE WEAK AND VERY WOBBLY, OUR RECLINER LOST IT FOAM AT THE FOOT REST AND OUR NIGHT STAND (THAT WAS DELV'D SCRATCHED, AND WE WERE TOLD BY THE STORE TO CALL THE GOOF PROOF PEOPLE BECAUSE THERE WAS NOTHING THEY COULD DO) WAS SCRATCHED, CLEARLY TAKEN OFF THE FLOOR. I CALLED THE GOOF PROOF PEOPLE AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO!! I WOULD NEED TO CONTACT BOB'S!!!! I HOPE YOU ARE READING THIS, I PLAN ON DOING WHAT EVER I HAVE TO DO TO GET RESULTS!!! | |
| Rafael Vargas | 10/19/10 |
| I purchased a bedroom set 1400.00 and I cant schedule a delivery. The Sales person was the best, thanks Marvin! On the other hand, Maria "the office mgr" treated me like crap and told me to come down to the store to get a refund. I asked to speak with her manager and she just put me on hold. Thanks Maria, for being so unprofessional. Who cares if you have a new system, you cant handle the pressure, step your @ss down and let someone else do the job. I didnt spend all that money at "your" store to be treated like that. Another thank you to Janice at the Newington store who tried to call the southington office to have someone call me back. Maria....go kick rocks, that should be something you can handle. | |
| Dr Jay Gorstein | 10/5/10 |
| To Bob Kaufman, I am a client that purchaded a leather couch in August the sku number of the couch is 409156 91". When deliverd it came in damaged,we re scheduled the following week and was deliverd the wrong size couch. I proceeded to speak with th e Genermal Manager of the store in the westbury loction her nabw is Cheryl. She did appologize about recievingthe wrong size and said she will personally fix this with the distribution center. It is now october I still don't have the correct couch everyone is giving me the run around including Tiffany fron customer service. I have never delt with such an unprofessioal company in me entire life. A couch wd supposed to be delivered this week, but we recieved no call from headquarters. I was told their are 17 couches still on hand. I am a doctor I keep having to take off work from the hospital for deliveries each week and still the wrong size couch comes each time.I did try calling the G.M. of your westbury location and was told she is on vacation. NO FOLLOW UP AT ALL. I want my couch the 91" leather sofa. Plus compensation is in order for the grief,aggrovatrion,unproffesionalism and disrupting my scedule. I am so surprised that Bob doesn't stand behind their advertisement and quality customer service. In this business customer srvice is eveything I can go to Bloomingdales,Ethan Allen or Macy's but I choose Bob's. All i I want is mycouch that I ordered and to be compensated for the incompetancy. | |
| Rey Rivera | 10/1/10 |
| Letter submited to Bob Furniture I am becoming increasingly dissatisfied with the service supplied by your company. Although I keep contacting your agency for my furniture delivery I still get the same response, “we are waiting for corporate to send your merchandise” When I went to your store August 22, 2010 the Vendor inform me that they were missing one piece of the set and that piece should arrive in two weeks from that day. My response was that since it was going to be two weeks I was just going to pay a deposit and hold the set and then come back to pay the difference so they can deliver my set. The vendor agreed and we did the contract. I gave Bob Store a month because I decide to paint and fix my room before everything was deliver since my wife was going to have a surgery and that way when she come back home for recovery she was going to be in a new bed. After I paid the difference they inform me that they had no bedroom set available for me at all. I explained to them that I needed that set right away because of my wife situation and all what they sent was the bed and they couldn’t put it together so they live the mattresses in the floor when my wife was already home from surgery. I couldn’t let my wife bend to the floor when she had a stomach surgery and she couldn’t so I called the company and I had to go personally when I paid for delivery to pick up a frame from the store. Today is October 1, 2010 it has being a month and two weeks and I have not even receive a call from the company to tell me where my furniture is. I am very disappointed with your company and something needs to be done. I will begin by calling the news today to inform them of the services that your company provides to their clients. I waited enough. | |
| Rich | 9/24/10 |
| I RECENTLY BOUGHT COUCHES FROM BOBS IN NEW JERSEY. 3 MONTHS LATER BOUGHT OF THE HANDLES TO PULL OUT THE RECLINERS BROKE. I HAVE BEEN TRYING TO GET THROUGH TO CUSTOMER SERVICE FOR THE LAST COUPLE MONTHS AND HAVE BEEN GETTING NOWHERE. THIS PLACE HAS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN. I GUESS THE OLD SAYING IS TRUE "YOU GET WHAT YOU PAY FOR".. PS BOB YOUR PATRIOTS SUCK!!! | |
| miss kmore..... | 9/22/10 |
| i purchased a dining room set, living room set and bedroom set from bob. the sales person was great and prices were too. but when it came to delivering my furniture, that's where the problems began. the first time they came the delivery guy was upset that i had stairs and gave me attitude about how hard it was going to do his job. and on top of that the furniture was damaged.i had to refuse it and reschedule a redelivery, taking off another day to have this done. then the second time around the delivery team was nice, but part of my order was missing. hence they had to come a third time. this time, the two idiots could not get the sofa through the back door, but yet the other two guys were able to get the love seat in. they are both the same size except for the length. and then they damaged my back door. i am so pisses off. then the guy put the sofa on the dirt and all the protective cover is on the ground. he had the nerve to ask me if i still wanted the damn thing? when i told him no and to call his supervisor he got all upset. too bad you damaged my property! bob's would be great if they had good delvery service. but because of this i will never do business with them again! | |
| vincent imperato | 9/18/10 |
| ON 8/31/2010 I PURCHASED A LIVING ROOM AND DINING ROOM.YOUR SALES PERSON,SALLY YOREK,WAS OUTSTANDING. SHE WAS PATIENT WITH ME AND MY WIFE. DIDN'T PUSH US ON BUYING.A TRUE SALESPERSON AND THIS IS WHY WE SPENT 3000.00. MY PROBLEM WAS THE DELIVERY. THEY CAME AND HE SAT IN THE TRUCK FOR ABOUT 15 MINUTES AND FINALLY I WENT OUTSIDE AND WAS TOLD THAT THE COUCH WAS DAMAGED. HE WAS TALKING TO SOMEONE ON A CELL PHONE TO MAKE A DIFFERENT DELIVERY DATE. HE HANDED ME THE PHONE AND I SPOKE TO A WOMAN. SHE SAID THE COMPUTER WAS SLOW AND I HAD TO WAIT. I SAID CALL ME BACK AND SHE SAID SHE WASN'T ALLOWED. WELL THIS PISSED ME OFF AND I SENT EVERYTHING BACK. TWO DAYS LATER I WENT BACK TO THE WOODBRIDGE STORE AND SPOKE TO MISS YOREK. SHE SAID SHE WAS SORRY AND THAT SHE WOULD HELP ME IN ANYWAY POSSIBLE. WE WENT TO THE OFFICE AND A NEW DELIVERY DATE WAS MADE.THE WERE TO DELIVER A COUCH AND TWO RECLINERS,A DINING ROOM TABLE AND 8 CHAIRS. WELL THEN THE DELIVERY CAME. THEY WERE DELIVERING MY ORDER. ONE RECLINER. THAT WAS ALL. WELL THAT WAS THE END FOR ME. BACK TO YOUR WOODBRIDGE STORE AND GOT A REFUND. EVERYONE AT THE WOODBRIDGE STORE WERE GREAT. I WOULD DO BUSINESS WITH THEM AGAIN. IT IS THE DELIVERY END THAT SUCKS.BUY SOME TRUCKS. | |
| Marc Harvey | 9/1/10 |
| I am a customer of Bob's . I recently bought a dining room tablefrom the store. It was not an easy decision I went to several stores "Bernie and Phils", "Jordans", "Ashleys", "Ikea", "Pier One", and several others. the best table was at Bob's. the table 54" square black marble to pub style with chairs. Upon inspection my wife and I noticed the table had several cracks in the top. We called they {the Bob's store in Lowell Ma.} sent a replacement not once , not twice, the third table they said 'All of the tables had cracks " they were going to refund us the money spent on the set minus the delivery ." It is for that reason I say a poor rating. I am sorry but I truely feel bad that the Customer Service was even that bad. You as a company have beautiful furniture it is a shame that the people that are hired to represnt you are that poor in thier relations with the public. thank you for your time | |
| Louis Cordero | 7/31/10 |
| I recently purchased a bed room set with queen size frame from Bob's. When we received the furniture from Bob's we noticed that the queen size bed does not fit the queen size frame. The mattress and box spring slide left and to the right leaving a gap of about 3 to 4 inches and the mattress does not stay in place. I requested a tech to come and see the problem and he advised us that the bed room set was from Europe and stated that the mattresses there are a bit larger so they fit in the frame. He advised that they can build a frame to keep the bed in place but another tech has to come out and do it. The following week the tech came out with no prior info on what to do and yet again nothing was done and another tech had to come out. When speaking with customer service they advised if the tech did the work the the bed would no longer be covered for any issues. As I spoke with customer service she advised me that the bed can fit a king size mattress and so yet again we had a tech come out with a replacement mattress. They came and of course the mattress did not fit because the mattress was to big. After that, no one contacted me on the issue and I had to contact Bob's store. It's very disappointing having purchase such a nice bed room set and the bed does not even fit the frame. Two if a child like mine was to climb onto the bed and gets his foot stuck between the gap and falls then what. Who is reliable for that. My wife and I lost 3 days worth of work and school trying to get this solved. I no longer have the time nor patience to deal with this. Do not buy furniture from a store that can not even figure out a problem that should be simply solved. | |
| Dawn Morrissey | 8/17/10 |
| I have been buying furniture from Bob's for the past couple of years. This includes bedroom, living room and most recent my den furniture. I have always received the best customer service anyone could ask for. It saddens me to hear about the problems the above customers are having. I hope they come back and give you folks another try. | |
| antonio olivo | 7/27/10 |
| your customer service is the worst please have someone call to replace my damaged ottoman they are surposed to replace 973 667-1327 or 973 412 6106 | |
| ROBERT KIRNER | 6/27/10 |
| THIS LETTER IS FOR THE ATTENTION OF TED ENGLISH FROM ROBERT KIRNER OF TOTOWA STORE THIS PASS WEDNESDAY JUNE 23TH, I WAS CALLED INTO THE OFFICE AND TOLD MY EMPLOYMENT WAS TERMINATED. I WAS HEARTBROKEN TO THINK MANAGMENT THOUGH I WROTE UP AN ORDER WITH A DISCOUNT ,I INTENTIONLLY GAVE THEM 130.00 OFF THEIR ORDER. I WOULD NEVER DO SUCH A THING TO THE STORE, KNOWING QUITE WELL HONEST AND INTIGERITY ARE PART OF BOB'S BUSINESS CONCEPT. WHEN I FIRST CAME TO BOB IT WAS BECAUSE I SAW AN AD ABOUT BOB,AND IN THE AD THE WORDS OF HONESTY AND INTIGERITY CAME ACROSS THE SCREEN. I DROVE TO THE STORE APPLIED AND WAS HIRED THAT SAME DAY AND I ALWAYS LOVED WORKING THERE SO MUCH THAT I ENCOURAGED MY OWN DAUGHTER TO GET A JOB A BOB'S. I WANT TO APOLOGY FOR THE WRONG AMOUNT ON THE GREEN BUT AGAIN IT WAS NOT INTENDED AND I WANT TO THANK YOU FOR ALL HELP AND ENCOURAGEMENT YOUR STORE CAME ME DURING THE HARD TIMES I HAVE GONE THROUGH. I HAVE ASKED HR TO HELP ME GET MY JOB RESTORED, HOWEVER IF THAT IS IMPOSSIBLE I STILL MUST THANK YOU FOR THE FOUR WONDERFUL YEARS I HAD WORKING A BOB'S YOURS TRULY, ROBERT J KIRNER | |
| David Lobato | 7/19/10 |
| Your customer service stinks, and that is being clean since I am a Christian. Believe me, I could use some much stronger words. Your company is poorly run, and HR and other so-called executives are idiots within your organization. As a consultant do not think about asking why without paying a fee. I faxed 9779-4871 to cancel my order, Invoice #0718052LNDE. David Lobato 914-432-2033 177 Pembrook Dr Yonkers, NY 10710 Try having an operator at your corporate office. | |
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