100 S. West St. Wilmington, DE 19801
(302)622-8990
Reviews For Barclays Bank Delaware Corporate Office
Larry  | 4/24/12 |
| I'm incensed. I just received an automated "we're dropping you" letter owing to "extended inactivity and information received from an independent credit reporting agency (Transunion)." What is so insane about this is that I've had this USAirways Card since 2010 and have completed paid any charges on time. I also have NO negative information issued to Transunion during that entire time or for seven years BEFORE acquiring the card (actually just checking w/Transunion). My ONLY fault seems to be that I am an "inactive user." Yet alas, as a senior citizen living on fixed-income social security, I've lived "smartly" by avoiding to fall into the kind of "deficit spending" that has put this nation and a good percentage of the planet at severe economic risk. I take severe issue w/Barclay's and USAirway's policy in this manner, and actually CHALLENGE them to honor versus dishonor their reliable, responsible customers! | |
Cheryl  | 2/6/12 |
| DO NOT get this card for your business. DO NOT NOT NOT! ANY problem and you are given over to the Customer service in the Phillipeans ..and somebody with a rock for a brain! THEY DONT HAVE A CLUE what you are talking about! and to get a USA customer service they say...sorry mam..dial our number again and again until you get (maybe) an US rep. Otherwise you just waste time and phone minutes. I was on for over 30 just trying to explain the problem of a dispute! After THREE complete tries the woman STILL wanted me to explain it again...WTH!! Find a card with an AMERICAN customer service behind it. I am closting this account for just that reason. Until these banks get it that we AMERICANS want to work WITH AMERICANS they can get all their business from the people they hire for their customer service! Pretty sure that will stop this problem. | |
| JAW | 1/24/12 |
| Twice now I've made a payment of $3,000.00 and $4,000.00 which was taken out of my bank account immediately applied to my US Airway acc the next day and then put on a 7 to 10 day hold during whichI cold not use the card. They claim it is a large payment so they want to make sure it will clear. IT"S OUT OF MY BANK ACCOUNT. I use to pay off this card at least once a months in full to the tune of $10,000 to $20,000 a month and now 3 to 4 thosand is a large payment? Customer (dis)service is usless. To top it all off, US Airways is possibly the worst airline I have ever flown. I plan on using up my mile through partner airlines and then giving Barclay the heave ho. | |
| Mila | 1/4/12 |
| Can I give "0" star to this stupid bank managements who create there ridiculers rules? I applied because they sent to me pre-approval! But than I received letter saying they want to have proof of my citizenship. HA-HA...I have 12 credit cards right now,no one bank ever asked me to proof my residency or sitizenship. My credit score is the highest-850, they do have all my info including SS# to check and confirm everything!! Can they getup their asses and check all this info before sending this letter and have future customers refuse to have deal with this absolutely idiotic bank. After I read all "good reviews" I understand, that I got lucky not being part of this mess!!!!!!!!! | |
| sickofallthewhining | 10/18/11 |
| you people are crazy...complain complain complain.....most of you are complaining about Barclays....in regards to your points and miles....which honestly has nothing to do with Barclays...when you pay your acct late you are hit with a late fee, there is no way you were hit with a late fee for paying early...maybe you should read your statement...Because most likely you missed a payment or did not meet the payment obligation or current mmp...i work in collections at another cc company...i hear the same thing day in and day out.....its never your fault....i am sick of hearing all the sob stories.....pay your bills if you cant afford it then dont buy it..its that simple...stop trying to compete with the jones'..... | |
| Penny | 10/17/11 |
| While we haven't had nearly as bad an experience as the ones above, I would agree with all of them that the offshore service centers are a problem. We have had them cancel our card for fraud, when I've called them to tell them that the charges are ours. And then they say they will send a new card and don't. But I think the worst problem is that we have had fraud on our card, and I think it is coming from within their organization. I can't find any other way to explain how there could be fraud on a new card, that we haven't even received yet. You might think that it happened en route, but the fraud is at the same place (in a distant city), as on the previous card, which was also cancelled for fraud. So, I too would steer clear of them. Except that the USAir miles are really great, and gives us preferred status at US Air. | |
| Lou | 10/13/11 |
| The annual companion fare and free day pass offer are a scam, they tell you it must have been lost in the mail, it takes 6 to 8 weeks to get another "kit" mailed out. All the blogs and reports I have been reading are the same, you can call them all you want, but, you never EVER receive your anniversery kit with the companion fare or the free day pass. If you have the same problem, ask for a case number get a supervisor. It will NOT help to contact USAIR, the problem is with Barclays. Good luck. | |
| Kelli | 8/13/11 |
| This is hands-down the worst credit card I have ever had. And the first one for which I've paid a yearly fee, ironically enough! A "hold" was put on my account multiple times (thus I could not use the card) due to suspected fraudulent activity. (None of the charges proved to be problematic.) What good is a cc if I suddenly can't use it when I need it?? Each time I had to call them and verify the charge. Then - when a fraudulent charge did appear, I reported it. NO ONE at Barclays told me that they would cancel the old card and replace it with a new number. I found THAT out when I could no longer use my existing card. I called and they told me they would then send me a new card - and they charged me a $29.99 fee for it!! I was furious, as the rep I spoke with assured me that the charge would immediately be credited and that I would not have to pay for this new card due to all of the trouble I've had with the account. So I called again today, and spoke with yet another RUDE customer service rep. She told me that she would take off the fee (we'll see), but that would only apply to the next billing cycle. I cannot take the amount off of this bill -- if I don't pay the statement in full this month I will be charged a friggin finance charge! I'm am SOOOO looking forward to CANCELING this card. Have to get through some more of their garbage red tape first. FYI - almost every call has resulted in talking to a person with a heavy accent. I have no idea where their call center is ... but it's likely not in the US! | |
| Trisha Crosby | 8/17/11 |
| Incompetent doesn't begin to describe Barclay Bank. I am trying to get a mortgage right now and I have been going around in circles with this bank for over a month- and now they tell me there's NOTHING they can do. They advised me what to do and THEY did not take care of their part---and now it's put me in a WORSE position than prior. THIS BANK IS SO INCOMPETENT. You are on hold for over half an hour- no one to talk to -- no one to handle problems--HORRIBLE COMPANY- I WISH THIS COMPANY AND ALL THEIR EMPLOYEES WOULd GO UNDER. Thanks to Barclay Bank my mortgage cannot process. | |
| Melanie L | 8/19/11 |
| I made a cash transfer from my barclay credit card to my personal checking account on line on 8/3/11, but it wouldn't accept the bank routing number and checking account number so I entered my debit card number associated with the checking account. I checked online for days, but alerted it's "in process." On 8/9/11, I checked again and again alerted "in process." I checked on 8/15/11 and it was "processed" on 8/8/11 (??). I checked with my bank - it's not there! I checked again on 8/16/11 - it's not there. I contact Barclaycard and they they me it there (!!??!!). I tell them it's not. They told me it would take a couple of days for my bank to process it. I called me bank and they told me that no transaction can be transferred into my checking debit card. I made a claim on 8/16/11 - it will take up to 10 business days for the transaction to be research. I called 8/17, 8/18, 8/19 and got different answers from different customer service reps. By this time, I'm frustrated and again, talk to someone on 8/19 to resolve the matter. They told me that it would take not only 10 business days for the money to be "retrieved" from wherever it was lost, but another 10 business days for them to transfer the money to my account. I told them to cancel the transaction altogether (let's see if that actually happens.) I will NEVER do business with them again and advise everyone to avoid them! | |
| Snadra Demilio | 8/23/11 |
| They suck!!! Do not get a Barclays card- We joined to get Air Tran travel points. They never moved our points form the card so we could use them for travel. We have made 10 attempts through the customer service which is outsourced to India and we get a run around! We feel this card company is a scam!! My next time to Delaware I am going by the cooperate office. I am also calling the local news! Now I even hate Air Tran maybe southwest will do a beter job!! | |
| Judy | 7/5/11 |
| I am so sorry that I didn't check this site before I got my US AIR credit card. I signed up for a credit card by phone and the customer service person in Manilla convinced me that by transferring my balance on my other credit card I could get additional miles. What I didn't know was that by doing so I would be charge an over $200 transfer fee!! Supposedly all the "rules" were read to me by phone and this is highly possible but considering that the person I was talking to sounded like a robot and read off about 100 rules, I most likely didn't catch the rule about the transfer fee. DO NOT GET A CARD THAT IS LINKED TO BARCLAYS!!!!!!!!!! | |
| Tami C | 7/21/11 |
| This company is the worst. I, as many other customers, just got hit with a late fee because I paid my monthly payment too early. After numerous email attempts to get the fee reversed as a one time exception since I'm a new customer and have never heard of this type of a procedure tried to call and speak to a Manager. That also proved to be a complete an utter waste of time. Their customer service people respond with scripted answers, the manager, Erica, was also ready from scripted responses and the answers make absolutely no sense. I just wrote a written complaint to see if that helps however based on the comments from others, I'm assuming that was another waste of my precious time. I will be paying and closing this card and recommending that Airtran tries to find a new card provider with a customer service culture closer to their own. | |
| Mark | 5/31/11 |
| Atrocious customer service. Barclay's calls their calling-center employees, "relationship specialists." You will call them, "dysfunctional relationship specialists" if you ever have to deal with them and this company. You cant talk to anyone who matters. The company wants it's fees and will not dirty it's hands dealing with real people. I strongly suggest shredding your card before you ever have an issue with it. It will only bring you frustration and anger. These guys are fee-crazed gorillas and with so many competitors that actually care whether you shred your card or not, it's so not worth it. | |
| Frank Verderber | 6/4/11 |
| Poor only in relations to your debt collections people. I keep trying to pay my bill in full and all I get are your service people who demand that I either pay the bank some $250 or send all the payment in a envelope to the payments department. The trouble is Barclays has revoked my card privileges, which is understandable, [I was out of work], therefore the standard agreement does not legally apply anymore. If I send in some $3,500, maybe your bank sends me another bill for accrued charges, and even with a full payoff, you may continue to show my credit as a bad loan. This can happen because our original agreement is defunct. I therefore do not have confidence in the simple stuffing of an envelope. So all I want is a simple letter [USPS or Email], stating that my payment in full [specific amount to be stated, interest and principle] will constitute a proper end to the account and that my credit will not be adjudge as a bad loan or a settled loan. WHY IS IT THAT BARCLAYS DOESN'T WANT ME TO PAY MY CREDIT CARD LOAN? ARE YOU STATING THAT YOU DON"T WANT MY PAYMENT? IF SO THEN YOU HAVE LEGALLY STATED THAT YOU HAVE FORGIVEN MY LOAN. THANK YOU! BUT if you desire a legal and equitable end to this credit account, send me a letter by email or USPS at PO Box 1187, East Longmeadow, Ma 01028, and we can both be happy. | |
| deb chitester | 5/21/11 |
| they will not take off a late fee when i never received the stmt with a perfect payment history. no one speaks english and it is very frustrating. i will not pay the fee and i refuse to even think of barclays again | |
| | 4/14/11 |
| firsthand, some americans cannot trust YOU guys that's why they carry business in the Philippines. american people even dont know how to spell "Barclays" (Betty) or spell "dealt" (sharon) correctly. you cannot understand that every bank has it's own processes yet you keep on comparing other banks to Barclays' processes, also you keep on yapping and yapping about your annual fee thinking that when you applied for the card the annual fee is already there. and at the first place, if you are disappointed w/ Barclays, WHY DID YOU OPENED AN ACCOUNT?? who's the MORON now??HA-HA-HA. and to make you guys pissed, i am from the Philippines. attached is my picture: có | |
| Marg | 5/6/11 |
| A few yrs. Back Barclay's Bank Delaware replaced the old L.L. Bean Card. I accepted the transition. Things have been fine until I tried to Refinance my home and the unsecured credit card showed a lien on my property. I have perfect credit, there is no reason for this to have been a lien on my home!!!! CRAZY!! Now I have to take card of removing a lien and is delaying my refinance. The Barclay's customer service assured me my card was unsecured but the only way to begin fixing the problem is to close the credit card! So, if you have this card I recommend you check your credit report for an unknown lien against your property! WHATEVER!@!!! | |
| mark | 4/28/11 |
| we all need to report Barkley bank r fraud,deceptive practices mis-representation, misleadilng advertising; to the federal banking commission & do an onslot of compaints to other US fed.depts & our congressmen & then hope & pray they aren't all on the B.O.D.& or it was sold to China! America is becoming the rise & fall of the roman empire....& we are all Nero! | |
| Pamella | 4/22/11 |
| DO NOT, I repeat, do not open a US Airways World Premier Master Card. I have had NUMEROUS problems with rewards points not being transfered, posting payments late, & not delivering what they promise in their contract of terms. They have the worst customer service (off shore phone representatives) who are not trained in dealing with legitimate customer complaints. Unlike American Express, who I have NEVER had a problem with in over 15 years. You will continue to get the same story from an offshore customer service Rep. 1. You call Barclay's. They tell you the miles have been transfered, there is nothing more they can do. 2. You then ask to speak to a supervisor if they cannot help you. 3. They put you on hold & the next thing you know, they've transferred you back to US Airways reservations! 3. US Airways (also, sometimes offshore) tells you to call Barclay's! I pay my card balance in full each month, way before the due date, however, they are not transferring the miles! I have 5 emails on record to Barclays, they promise 7-10 days, then 30 & still nothing happens. I have not used this card in over a month waiting to see if the miles are transferred. I've decided to close my account today after waiting 2 months & I'm sure I will never receive my 10,000+ plus reward miles. I have also sent letters & emails to US Airways complaining about Barclay's Bank customer service, who pays US Airways a fee to advertise (look under US Airways Corporate web page on ways to pay US Airways to advertise), and they don't care. The next time you fly US Airways, and the flight attendants or customer service reps ask you to sign up for their Master Card, I ask you to do the following. 1. LOUD enough for other passenger's to hear, let them know about all the horrible publicity you have just read about US Airways World MasterCard, Barclay's Bank, Wilmington, DE. Thank you. | |
| Cary | 4/16/11 |
| Barclays is an incomptent bank, poor customer service. I knew 8 people that banked with them but after hearing stories of people having difficulty, all of them have credit unions and changed cards...Huge loss for Barclays... | |
| Roy | 4/18/11 |
| I got a Barclays credit card thru Virgin America . To get miles in the airlines's reward program. The Barclay's people in Manila are amazingly rude and the credit department is so stupid that I'm going to drop out of this program. Beyond the frustrating people issues, the points I earned from my Visa payments got applied to an account which is not mine. Terrible financial institution! | |
| Mark | 4/19/11 |
| I was declined a credit card for being underage. I may not act my age but I'm in my 50's. | |
| Tom | 4/5/11 |
| Have tried to get Barclays(Us Air credit card) enrolled with my credit counseling for a year and a half now. They keep rejecting all of the proposals from the credit counseling firm, and will not tell me why. The reps just keep saying to resubmit. Last month they closed my account after I made a 2000 payment b/c they said they found out I was enrolled in a credit counselnig program. No kidding. They say that I am not elligible for a credit counseling program, iternal or external, b/c my account is not passed due(they just told me that today after a year and a half). I wrote a letter to the executive offices, and still have not received a response. How the heck is it legal for this bank to operate in the US when it is creating such hardships for the American clients. Never do business with these crooks. | |
| SHARON | 4/3/11 |
| Barclay's Bank of Delaware (US Airways MC) the worst credit card I have EVER delt with.Barclays in not only the most incompetent Bank I have ever delt with, it is the worst business I have ever experienced. They Lie, and clearly don't understand English, I guess. I have been trying to cancel my paid off credit card since Feb 2011. It renewed in Jan 1,2011 and I was charged $79.00 to re-enroll,(annual fee)how nice they are charging me to use their card and to charge me intrest on top of it. I signed up on USAir-Ways Airlines MC with and only because of the promise to get bonus points enough to be able to receive a airline ticket enough to go to Hawaii after the first purchase,LIAR'S!! I have never had to pay to use a credit card before in my life, by the way I never got our bonus points from joining on the air plane the day I flew.After having this aweful co. for one year, I called to cancel, I was told I could not cancel in Feb.1,2011 I had to cancel Dec.30,2010 within 63 days, well that was within 63days, I spoke to some Girl with broken English ,she says her name is Elyss ID# TPMSTE on 2/7/11 and in 3/3/11 & again in 4/2/11 spoke to ID# FPARPN if these are true ID#'S and all she kept saying is I'm so sorry I can not help you,I asked for a supervisor she said she is the only one and she is a supervisor,RIGHT!! in this Whole Big Co RIGHT!!I asked for the cooperate Bank tel number, she said they don't have a telephone,YA! I called numerous times and some how I kept getting an office from the Philippines, The last time I called I kept her on the phone for about one hour and My husband called on another phone and did get an English speaking girl she says her name is Megan ID #OSCMAR and she was finally able to help me, so she says. All for $79.00 enrollment fee. We will see!I still intend to call Cooperate office on Monday tel# is 302 622 8990 if anyone needs it. So BE AWARE!!!! Don't trust any of their advertising or special promotions. From Barclays US Airways Master Card they are CROOKS!!! | |
| Harold & Willa White | 4/1/11 |
| Our account was transferred by MNBA to Barclays and later from Barclays to yet another account. None of our payments to Barclays can be accounted for. It is over $3000.00 dollars. The account is now with Bank of America who is saying that our account is in the arrears for that amount and has reported this to the three credit bureaus. We are at a loss as to what to do since this dates back to 2006 and I don't have the statements to prove this has been paid. If anyone can advise us, we will be very happy. HELP! | |
| Erin | 3/22/11 |
| Back in 2008 i CLOSED my account.. and currently it still says it's open with a huge balance due!! wtf!! | |
| Beverly | 3/22/11 |
| I signed up for a credit card with the promise of receiving 8 A+ credits, good for a one way ticket to any destination. OMG the trouble I have had trying to track down these missing credits. Both Barclay & Air Tran claim it is the other one's responsibility. I am continuously transfered from one person to the other. What has happend to taking ownership? In my job someone has to take ownership! The last representitave has now opened a case for my case because there is no supervisor to handle my immediate problem. This has been an ongoing problem for 5 weeks. I will go back to my Bank of America credit card that has people who care about a customer. BEWARE............... I will make it my mission to warn all who may be in airports thinking this may be a good way to make a vacation a possibility. | |
| Betty | 2/24/11 |
| I have had this card too long. Tired of talking to the Philippines where they cant understand what you want and tired of their exorbitant interest rates. They are not interested in keeping customers, only in getting rich off their backs. I for one will pay off my account in the next monthly cycle and not do business with Juniper or Barkley anymore. A Platinum card and I am paying 26.24%. Their pat answer is that we will review it in six months which has been their answer for over two years. I always pay four to six times the minimum balance due. This is the worst bank I have ever done business with ever. | |
| Pete | 2/4/11 |
| just got a denial letter from them. I was denied credit with them because I did not respond within the time period specified on the offer. called customer service and got the run around spoke to a "manager that stated was going to call me back to resolve the issue why I was denied. My credit is impecable and she never returned my call either. Again I am glad I saw this website also!! | |
| Kathleen | 1/18/11 |
| After reading all of these reviews, it is obvious that Barclay Bank does not care about customer service. I have had a problem with my Free Spirit card and have been sent from one Manila representative to another. My problem was never resolved. I will never do business with Barclay again. | |
| Caroline | 1/7/11 |
| Found out that Barclay's Bank of Delaware handles BJ's Club's Credit Card. Contacted them thru their call center. The experience was awful, trying to spell information requested, HAD TO REPEAT MYSELF 4,328 TIMES I felt like I was going to chew my arm off with frustration. Anyway just got a denial letter from them. I have A-B credit ,and was denied credit with them because I did not respond within the time period specified on the offer. I did not even know there was a time period. Anyway I came to this site found the complaints and after reading them, I am so glad that I did not qualify to be ripped off by these jokers, Their Customer service in India, Manila, oversea's or wherever it is located is extraordinarily AWFUL. THANKS FOR ALL YOUR COMMENTS!! YOU ALL SAVED ME A HUGH HEADACHE. | |
| Denise | 12/29/10 |
| Worst credit card bank ever! Closed my account in October. They charged me an annual fee of $50 on the next statement. When I complained, they said they would waive it. It's been 2 months. Not only is the $50 annual fee still there but now the imposed a late fee brining my total up to almost $100. They state they already reversed the fee in October BEFORE I closed my account. Morons. 5 Customer Reps that I spoke with could not resolve, could not follow the notes they had on their system from my previous calls to follow up, and still gone unresolved. | |
| Andrew Allison | 12/28/10 |
| Not only incompetent but, as you might expect, world's worst customer service! | |
| Ken | 12/22/10 |
| Barclays has lived up to the worst bank title they have recieved in all the reviews. I have had them show up on my credit report since 2002 when I closed and paid off the account, and can not get ahold on anyone with the knowledge of how to correct thier error. | |
| Steve | 12/12/10 |
| Barclays is the worst company you could ever do business with! They should not be allowed to do business in this country. They are one of the major reasons for the meltdown. Don't trust any of their advertising or special promotions. Because once you contact them, they know nothing about any of the promotions. Their Apple computer promotion is a sham. I had an interest free purchase for one year, paid it off in four months and was then sent letters that I have damaged my credit! Their call center can't speak English, in fact can't even get close to being able to say your name and know nothing about nothing. If you ask to talk to a manager, they will say that one will call you in 24 hours, but no one calls. They are gutless, worthless, corrupt organization that should be banned! Stay away from Barclays! They stink! | |
| howard | 11/29/10 |
| I sent a credit card payment of $3000 by electronic bill pay and in error transpoded 1 number in the account number. I called customer service and tried to explain what happened. After being transfered several times I finally got a supervisor who treated me like a criminal and still couldn't get the grasp of this simple situation. I then got representative at my bank BA to conference call with me. She explained what had happened and sent documentation to verify what had happened. A few days later I received a letter from Barclays stating they could not proceed without a copy of a cancelled check??? I had already explained that the payment was electronic. So, I called again gave my life story to 3 more people at Barclays only to be told, you need to send in a copy of your check. Another call with Bank of America rep who explained electronic payments are not checks. Barclays supervisor said ok issue will be reviewed and that I would be advised in 10 days. Three weeks go by and I call back and get in the same loop again. In the meantime I'm out $3000. Barclays in not only the most incompetent Bank I have ever delt with it is the worst business of anykind I have ever experienced. Next step, I am contaction the FTC and reporting them for bank fraud. You can't make up stories like this. If I ever get my $3000 back i am cancelling the card and telling everyone I know to steer clear. | |
| joanna Samford | 11/19/10 |
| It takes 10 days to post a payment. They charge 28% interest. They use Pakistani employees. I hate this company.I am cutting this card up and never using it again. barclays if you want american business use american workers. | |
| Alex | 11/5/10 |
| I just got a letter from Barclays Delaware that they had declined my credit card application, which I had never sent them. I guess I was lucky they declined it. | |
| Alice | 10/30/10 |
| I agree with W.P. Bohn. I am trying to negotiate a settlement with Barclay, but whenever I speak with anyone and ask for a settlement department, they tell me there is no one else to transfer me to. When I deviate from the "norm" they go back to what you can tell is a script. I am getting nowhere with them and as a result, they will not be paid. | |
| w.p.bohn | 10/1/10 |
| I doubt you folks care what people think. Your Manila people are rude and hard to understand. Bring the Operation back to the states. | |
| Barbara Seltzer-Meister | 9/15/10 |
| I've had this card for less than a year. I couldn't use it for 6 months due to the fact that they issued me a new frequent-flyer number and lost all my accumulated mileage. It took them 3 months for them to revert it back to my original frequent flyer number, but I never received the bonus mileage from Spirit Air they lured me in with. I always set a safety net of $50.00, so that I don't find myself in a bind if I miss a billing date when I'm traveling. This last month I was notified that I missed my payment. I never touched this preset parameter, this was changed by something that happened internal with Barclay's IT department. So, I received a text. I never authorized them to text me, only e-mail me for notification. So, my notifcations aren't working properly. I still desire a call back from a United States, Customer Service Supervisor. Sincerely, Barbara Seltzer-Meister 99 Cloverdale Circle Tinton Falls, NJ 07724-3100 732-221-6924 phone (no Text please) blsmeister1@aol.com So, today I go to contact the Delaware customer service department to find out my call is being handled in a Philippines call center. Part of the reason I opened the account was that when I question the representative, he said they accounts were serviced in the US, primarily Delaware. I really dislike dealing with Island folk, and India. The culture is much different and the help is very subservient (They are so afraid of going against management and trying to represent the client accurately, that they actually create larger problems for the consumer. They have no idea what it's like to exist in the BIG CITY, such as New York, they don't have exposure. This causes such a dilemma for the card holder that I just decided to pay the small balance off and close the account. I'll be using my American Express, and Continental Visa in the future. | |
| Ronald Powell | 9/11/10 |
| While traveling to Seattle and stopping in Phoenix, I was approached and offered this CC and was definitely told if I accepted the CC of which I paid an annual fee, and if I spent a certain amount within a specified period, I would qualify for a free round trip ticket to anywhere in the continental United States and that I could take a companion with me for a nominal fee of either 79 or 99 dollars. Knowing i would spend that amount easily, I accepted the offer. I received the CC immediately and charged enough against the CC to qualify for everything promised. However, after a very long time, I found these people LIE through their teeth. THE ONLY WAY TO TAKE A COMPANION IS IF I PURCHASE ANOTHER $250 TICKET. Even though I qualified for the free round trip ticket, I could not take a companion with me. I paid off the amount charged and have not used the CC since. I attempted to cancel the card after 1 year and they promised to send me 2 free round trip tickets to be used by any companion. ANOTHER LIE. It was the same as before and when I called, they could not find anyone who had said that to me. When I asked to speak to a supervisor, there was none available. When I asked for a phone number to Corporate offices, they could/would not provide one to me. They have now charged another annual fee to my credit card and have promised to remove the fee and cancel the card. We will see. I intend to write to the Better Business Bureau locally and submit a complaint. If I were anyone, I would never do business with these people. | |
| judith koliba e-mail kbkb2468@wowway.com | 6/16/10 |
| 6-16-10 Back in April 5,10 I sent a payment on my credit card a month went by and was not posted on my account so called they said I did not make a payment so they said they would check into it never heard a word from them called several times no one has any answers. So it cost me $15.00 to get a copy of this money order to prove they did cash it. Their stamp was on the money order. They finally which was June took the 110.00 off my account and interest but not the $15.00 dollars it cost me to prove I sent this to them they said when I talked to them with 15 different names that they would take this off also and no one can tell me where this money went all this time if the money order was stamped it sure went some where. As you can see I always pay on time NEVER LATE and pay inbetween on my account. So you could at least have the decenty to take this off my account. I hope you can give me an answer and not 3 mo. later | |
| larry murray | 8/24/10 |
| I was notified that I had two reported problems with my credit due to two accounts with Barclays Bank of Delaware. I have never had accounts with Barclays and after leaving messages on the main number as instructed I finally found a number for an officer of the bank. He had someone call me once and leave a message and now repeated calls to this person goes unanswered. | |
Laura Sands  | 8/25/10 |
| Just an update to my complaints of 7/7/10- and 7/16/10 . . . we finally received our certificates. | |
| | 8/27/10 |
| Be Very Cafefull with this card. I made a payment two weeks before the due date, I can see the payment on their website but they increased my interest rate from 8% to 23% without a notice or explanation. I am doing all the leg work to get this matter resolved. Very disappointed with customer service | |
| Laura Sands | 7/7/10 |
| On May 12th I contact Barclay's to request a replacement companion ticket certificate as I never received our original kit. I was told I would have it in 3-4 weeks. 4 weeks came and went, no certificates. Called and told 4-6 weeks. 6 weeks came and no certificates. I called and was told I would have by end of June . . . each time told "they are in the mail." Called today and told it is 6-8 weeks. Well, today is 8 weeks. Told I need to wait until next week. When I asked why, I was told that they have 8 weeks to get it in the mail. Well, I was told they were already in the mail. We have been waiting on these certificates in order to book our dream vacation to Hawaii. That dream is now ruined becuase even if the certificates do arrive, the airfare since May 12th has gone from $600 to $1000 and there is no way we can now afford to take our family of three there even with the $99 companion fare. I now feel like this whole thing is some sort of scam, or else Delaware is so still using pony express to send mail. Beware false claims from this cmopany. I am beside myself over this and the loss of a lifelong dream. Thanks, Barclays. You have my contact info numerous times on file if you wish to make this right. | |
| Laura Sands | 7/16/10 |
| Continuation of the absurdity reported on 7/7/10, to which I have not heard back on this complaint, nor have I received the certificates. US Air did respond which I found refreshing and professional, but as only a partner with Barclays Bank, they are not responsible or able to assist in this matter. As requested in my call of 7/7, I gave Barclays until today, 7/16 to send the certificates - 9 weeks from the date of my original call. Upon calling today, I was told by the supervisor that she doesn't know why I don't have the certificates but that she would "escalate it to the highest level to have the certificates sent." When I asked what that meant, she said she would take it to the executive offices and ensure that the certificates are sent and that they should be to me in 4-6 weeks! I was dumbfounded. I asked if I could speak to the "executive offices" and was told I could not and that there was nothing else that could be done. Bottom line, I don't have them, have waited 9 weeks for them, and now am being told they will be requested again today and I have to go through this ALL OVER AGAIN and wait 4-6 weeks, then if they don't arrive, call and play the same bizarre game all over again! While I have already lost the ability to book my Maui vacation, I am now in this for the simple principle of the matter. I will not go away regardless of how many times I have to call ... this is absolutely the worst process and customer service I have ever received. | |
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