BB&T Corporation Corporate Office | Headquarters Contact Phone Number & Address

Patricia Kruger, REX Recording Studio

4/30/12

I have had a problem with my BB&T account since December 2011 and I have been unable to get anyone to correct this for me. In September I requested your Business Online ACH/Wire Service be added to our account. After we reviewed the service, we determined we did not need it and cancelled it in October with our local Relationship Banker, Liza. At this time we had two accounts with BB&T and decided to close the account the service was charged through. In November we realized the closed account was reopened because the service had not been properly cancelled and the account automatically reopened when the service was charged. At this point with spoke with Charlie, the bank manager who said he would be sure to cancel the service and permanently close the account. He did this in December. However, when he closed the account, instead of canceling the service, he switched the service to the current bank account I have with BB&T. Since December I have been charged 15.00 a month for the ACH/Wire service I had asked to be cancelled in October. In January I called the banking 800 regarding this charge, I was told someone would look into it and call me back. When I saw the charge in February I went back into my branch and spoke to the Relationship banker again, she said she could not help me. In March I was charged again, I called the 800 number, I was told, they would research it. At this point I called Charlie, my bank manager two to three times in March and left messages, he never returned my call. In April, I phoned the 800 service again to explain the total charges on my account had now reached 75.00 and no one was willing to cancel this service and refund my money. I informed her that I would like a refund so I could close my account. Her name was Sarah. She promised she would look into these charges and get back with me. Instead, I received a letter from my bank manager telling me he was closing my account, with no refund. I do not understand why BB&T could not provide the simple service of canceling this charge for me. I have requested this cancellation since December and have been ignored. Please inform me why you have refused to return my calls and cancel this service. Also, please inform me why you are not going to refund the charges for the service I clearly have repeatedly asked you to cancel. I am surprised that a bank would treat a customer so unprofessionally.

I want the charges refunded. They total $75.00. $15.00 was charged to my account on each of the following dates: 12/01/2011, 01/03/2012. 02/01/2012, 04/02/2012.

cheryl

3/10/12

friday march 9 i checked my mail amd found 2 overdraft notice from bb&t i knew this wasn't right and check my accoutn online. i found 6 transactions done march 5th 2012. 5 where atm debit transactions and one was a withdrawl done inside a bb&t branch. i spoke with customer service and informed her of this and she told me the withdrawal that was done in the branch was in a location 45 min from where i live. and somone typed all my info on the withdrawal form and for my signature they wrote my first name and my last name was a check mark.she agreed the transactions looked suspicious. and gave me a claim number and the number to the fraud department who i can not contact until monday bc its the weekend. meanwhile my acct is negative about 300.00 due the my acct being being wipeout in one day and purchases ive made and nsf charges. the customer service rep told me it would be up to the fraud department to credit my acct while they investigate. mean while i have direct deposit that goes in thursday and i need that money to pay my bills so i cant affort these nsf fees. and bc i have no cash i couldn't put gas in my car to go to work i had to get a ride and tomorrow i have to call in and i just came back from the emergency rm bc my daughter has a rash i due to not having enough diapers. thank goodness for health insurance. i spoke to my cousin who is a lawyer bc this has caused me alot of problems. he had some concerns about the situation but told me before he gets involved he wants me to do everything the rep told me to do and call the fraud department and try to rsolve the issue first regarding my negative acct. so hopefully monday will be better news if not thank goodness my cousin is a lawyer. my issue is why didnt my bank inform me of these transaction other banks do. and why can't customer service do more to help us.

michael corbin	1/24/12
i had a checking account at staunton va and called told them my card was stolen they froze my account then closed it after i had my taxes derirt deposted into the account then they told me that there is nothing they will do the account is closed even after i called corporate and they told me that that can reopen an account anytime they want

michael corbin	1/24/12
do not ever go to bb ant t in staunton,va they have the worst staff i have ever seen in a bank in my life the women are snotty and are more worried about talking to each other than than taking care of the person at the counter this place needs new staff asap

wanda carter	1/16/12
I have ath BB&T credit card with bb&t bank also my car payments are with bb&t i have never herd of not being able to pay on line unless you have an account with BB& T I would never open an account with BB&T the service is terrible i would never open any accounts with this bank.I am trying mo refinance my car note. with my own bank BB&T stinks .

R Lee

12/21/11

Open an account and was told my funds will be released in 7 days or earlier if the funds clear less than 7 days. I called the bank and talked to managers and did not resolve the problem. I told them what the teller said and how stupid of them to ask the teller if she told me what she said, the teller say she didnt tell me that and they responded that the teller was telling the truth. Isn't they dumb to think if the teller was going to admit they gave me wrong information. Jonesboro and Morrow branch refused to give me their corporate office number so I can make a complaint. I am asking everyone who have or still banking with this BBT to make a complaint to the FDIC because they need to be reported.

Homer Coleman

11/22/11

I had a negitive balance in my savings account and money in my checking account. Used the money in my checking to pay my bills. After I spent my money they pulled 87 dollers out of my checking account while other purcheses were pending causing every thing that i spent to bounce this is not write did not informe me that they world take this money now they say they have the right to do that even if it costs you money bb@t sucks

Sunny702

8/12/11

If I could give them a negative rating I would. I have a HSA account and needed my money to pay for a medical procedure. It took a week to speak to a real person. Once I did she told me I had to fax her a copy of my ID and signature which I did. I NEVER heard from her again. Apparently she had questions and called my previous employer who set up the account. I was no longer working there and they called me wondering why they were being asked to verify my PERSONAL account. She refused to speak with me and never returned my calls or emails. I finally decided to try to send myself a check via online bill pay. I did this over a week ago. To date I have NOT received my money. I will NEVER EVER EVER EVER use this bank again and I will warn others against it too.

NOTE: I'm on the phone with them right now and they are now telling me they can't do a bill pay with the HSA. I'm in Nevada and there are NO branches near me. I was told my money was being sent to me a week ago.

Genie

8/22/11

If anyone has a problem with BB&T I encourage them to write to Ripoff report. You can Google Ripoffreport and you'll find them. This bank needs to be reported. Perhaps if there are enough complaints about them something will be done. They are a rip off bank, they have screwed up my loan docs and as a result I can't get a refi which would save me hundreds with the rates being so low. Some idiot mis-dated the docs on my 2nd trust to a date prior to my actual settlement and since they (BB&T) gave me a home equity loan as a purchase 2nd NO ONE will touch me know because the banking laws have changed. (you can only refi a 1st mortgage and purchase 2nd trust) because my 2nd trust is listed and was processed as a home equity NO ONE will touch this loan now, even BB&T won't touch it since who ever did it back dated the 2nd(home equity HUD1) almost 15 days prior to my actual settlement date, so everyone tells me since I got cash out to pay the loan balance off at settlement it's a personal loan???? WTF..NO ONE EVER GAVE ME ANY CASH AT ANY TIME prior to my actually settlement date, which was at the end of the month which shows on the first trust HUD1. This bank practices illegal banking policy and should be brought out into the open. Just because they are one of the smaller banks out there (not a Bank of America or Wells) doesn't mean they don't play as dishonestly as the bigger banks!!

Penny K Conley

9/10/11

I am 54 years old and have lived in KY,OH,and Florida. I have never had any problems whatsoever with any banks except yours located in Port Orange,FL. I have just been through a legal separation with my estranged husband due to his drug and alcohol abuse. I had just gotten back on my feet. I only receive $723.00 S.S.D.monthly. I have 2 frauds on my checking account commited my the ex. One was in August for $75.00. Then in Sept.(2011).The first time this was done,Lisa,your relationship banker on Taylor Rd. in Port Orange,FL suggested that I close my checking account to debits only,leaving it open to receive credits,(because I had an S.S.D.refund coming into my acct.and I wasn't sure when it would hit.I have direct deposit.)This account ended in 8718.I did as she suggested.She also opened another acct.for me ending in 4677 for me to use for my expenses.Then,in Sept.,I closed the acct.ending in 4677 because having 2 accts.open cost $10.00. Thinking my ex would be smart enough not to commit another fraud because he had been caught in Aug.,I reopened my acct.ending in 8718 to debits and credits.Then,on Sept.6,2011,another fraud of $75.00 was commited.I filed my 2nd claim.This too was immediately proven and the $75.00 was back in my acct.the day after I filed.I went to the B.B.T.branch on Nova Rd.in Port Orange,FL just to ask Heather,the relationship banker there to please close the acct.which the fraud had been commited twice and reopen the acct.ending in 4677.She was rude,played head games and politics with me. The worst customer service I have ever experienced.She informed me that since there had been 2 frauds against my acct.,that she could close the acct.but would not reopen another one for me!EXCUSE ME!!!!!!!!!!!!!!!!!!! Did I commit a fraud against my own account?NO!!!!!!!! S

susan weiner	7/8/11
they give out the wrong information. not knowledgeable at al.

Essy	7/10/11
Glad I've finally found smoehtnig I agree with!

Marilu	7/11/11
TYVM you've solved all my porblmes

Merwin Kraig	7/15/11
Their customer service for mortgages, online or at their 800 # is pathetic. They bounce you around on the phone and don't respond relevantly online, and this was to help me get their computer to accept my payment !! I'd hate to see their service if it was something else I was asking to do.

White	6/27/11
0 stars! I have never experienced so many problems in my life. Every step of the processes that I have had to deal with has been completely messed up, constant mistakes were made and I was never able to speak with a supervisor. The supervisor was always out of the office. I literally tried to contact him 47 times with no luck. I hate this bank!!

B. Bent

5/10/11

0 stars really. Have been unsatisfied since I began with bb&t. they process automatic payments before they are supposed to and surprise! hit me with an overdraft charge even though they are the ones that made the mistake. Also, with the online tracking of my account, have discovered on several occasions that they say I have more money than I actually do. Usually around $100 or more. Thinking that I made a mistake and have this money, I spent it, which they allowed me to do and surprise! Hit with more overdraft charges when a few days later they correct it. My question is, are they really that stupid or that smart? Are they hiding money when doing this or are their practices so crooked that they mess up on purpose just to generate more money with fees? Either way, they are shady and/or incompetent.

Suzanne

4/10/11

I am a Handicapped Person with Va. Handicap Plates, I was unable to find a parking place at the medical bldg next to BB&T banking. However, there was plenty of oper parking for BB&T customers which I used -- not nothing they would have my vehicle towed which they did...at a cost of $120.00. My husband spoke with the manager, Ms. Tina Townsend Ryan. Her comment was that had she came into the bank, we would not have called the towing company. My husband stated that in Virginia, if a handicapped person can not park in a handicap spot, then any parking is authorized. Ms Ryan didn't agree. We will never recommend this bank to anyone for lack of caring..handicap or not.

K. Mathis

4/21/11

On last Thursday, I applied for an account with BB&T over the phone. I spoke with the representative & she notified me after the account had been signed up for, that I would need to go to my local branch & make a deposit. On Monday, 04/25/11, I went to the local branch & deposited cash into my Business savings account & deposited my clients checks into the business checking account. I attempted to signup for online banking on Tuesday, but I was told that I had to go into the branch to allow a customer service rep to assist me. When I went into the branch on Wednesday, I was told there was a block on my account for the second time (the first block was because there were no funds into the account.) Come to find out that BB&T does a what they call a soft scub on the chexsystems to get you approved. After you make a deposit that's when they do the actual check through the chexsystem & let you know if you truly are eligible. Well as you can guess I found out that I was not approved & that the checks I deposited into the business checkings account would not be available to me within 5-10 business days. I had to get on the phone & call corporate & the regional branch manager. I notified them that the process was screwed up & that I should've been notified about the soft scrub & their process, but they had no problem depositing the money. The money I deposited is for a clients catering event & I would be in a bind if I don't have the funds asap. Finally, I spoke with corporate & the regional manager. The regional manager finally released the money for me to pick up at the local branch.

E.Fenwick	4/5/11
I have been trying to get approved by BB&T BANK in Waldorf Md since november 2010 the bank didnt even put the paper work in till january 2011.And now it APRIL 2011 and the bank still given us the run a round.I have two accounts with BB$ T AND consideering to close my accounts with them. There service is unacceptable for a bank.

james	3/23/11
BB&T in dallas, on stemmons freeway accepts the marticular Consular cards issued by consulates of other countries that are not even LEGAL ID's in that country. What a disgrace. BB&T should not be allowed to do this and people should find a bank or credit union that does not and will not accept these cards as ID's