Ashley Furniture Corporate Office | Headquarters Contact Phone Number & Address

John Jersey

5/1/12

John Jersey Good luck with quality, I purchased thousands of dollars from Ashley's and less then a year and a half with only myself living in home and no one sleeping on sofa my navigator sofa cushion on the right side sits you at a tilt and is breaking down to my surprise not covered under there warranty. DON'T SHOP AT ASHLEY'S THEY DO NOT STAND BEHIND THERE PRODUCT. ALSO THE MECHANISM TO RECLINE AND FOLD SOFA TAKES GODZILLA TO MOVE TO COME OUT ON THIS THEY CHARGE 45.00. The other day in the store looking for 6 THEATER CHAIRS I WAS TOLD IT WAS COVERED FOR 2 YEARS ON PADING AND 5 YEARS ON MECHANISM THIS IS UNTRUE, EVEN THOUGH I BOUGHT EXTENDED WARRENTY. BUY FROM WALKER OR ANYONE ELSE..John jesey

Not dumb enough to Buy	2/21/12
I had been looking at a chair in your Elkton MD store and I figured I see what the sale was on President's day. It stated 30 - 70 % off. The price of the chair before the Sale was $449.98 When I went in the the sale the price had been JACKED UP TO $798.98. So in other words they were trying to sell the chair I had been looking at for even more than the original price. THAT IS NOT A SALE!

Unhappy Customer

2/22/12

Bought a rug from Ashley Furniture, delivered with a hole in it. Returned, redelivered completely different rug. Paid 5700.00 CASH for bedroom set. Promised it would be delivered within 3 weeks. This was 9 weeks ago. No phone calls were returned when ask, no apologies. Just plain poor customer service. Finally received nightstands and chest but no bed. Was told after 3rd phone call I made to them it would be another 30 days before getting bed. I mean seriously, I paid cash in full. We have 4 rental homes to fully furnish. Guess who's NOT getting our business.

Rose K.

1/23/12

I wish there were a star lower than 1. Do not ever order furniture from Ashley. I ordered bedroom furniture November 5, 2011. It was supposed to be in in 4 weeks which of course did not happen. Every week was another excuse. Finally, December 28, I called and told them to cancel the order altogether. Customer Service told me the dresser and chest was in, but not the bed rails. I told them to deliver that furniture and bring the bed rails when they came in, without charge. When the chest and dresser were delivered, several drawers were broken. I was told replacement pieces had to be ordered and they would be in touch. OF COURSE, they never were. Eventually in mid January the bed rail came in and was delivered and put together but trying to get the broken pieces taken care of was another story. We finally went back to the store two weeks ago and sat there with the manager of the store and she claims to have ordered what was needed. I was told two weeks it would be in. I called last Friday and guess what, nothing had been ordered. The manager now claims that she was just advised that she could not order parts until a technician comes out and looks at what needs to be done and that she did not know this until today. What kind of way is this to run a business. The manager of the store is not allowed to order parts!!!!!!!!! Who is supposed to, Santa Clause. The left hand blames the right hand, the right hand blames the left hand, the store blames delivery, customer services comes in but I cannot figure out how because they do nothing, corporate wants no parts of anything because all stores are independently owned. Please if you value your stress level never, never, never order furniture from an Ashley location. I told the manager today that I would pay for the bed and the mirror but nothing else. She told me that if we tried to do that it would go against our credit. Threatening to call the Better Business Bureau or any other organization means nothing. I can only hope that as with the other individuals who have left such "glowing" comments, future customers read this and take their business elsewhere.

richard luna

1/4/12

One of your technicians came to our house to check our mattress and said that the box spring and and mattress were defective. We went to the store and chose a different mattress and box spring and then paid the difference.
We were scheduled for delivery and that was even messed up, it was pickup on tuesday and delivery on saturday.
Then they refused to deliver because they said there were stains on the mattress and there weren't there. They believe the delivery guys and called us liars.

Darlene

12/27/11

I bought a recliner for my boyfriend for xmas and my girlfriend bought one for her boyfriend on the same day. We were promised we would receive them before xmas, we were told they guaranteed them....I purchased them on December 6th, delivery was scheduled for December 19th...on the 18th we received a phone call at 8:55 that they were delayed and they could have them there on the 20th. Guess what, again on the 20th...nothing! My girlfriend called and they said they had one of the chairs but they had no idea which one..she said she couldn't tell! I called again and was told that we could come to the store and pick out another one so I did go to the store because this was the only gift that I had to give to him and it was also to be from his daughter...they did not care that they were disappointing a little girl- they printed a picture out and told me I could give him that and they again promised that it would be here on the 27th...surprised, NO- again we received a phone call at 9:07pm and was told that I could come get the floor model now and my chair was not going to be delivered! I asked for the floor model the day I went in to pick out another chair and was told NO because their sale wasn't over and I couldn't have it. I practically begged that guy to give it to me so I would have something to give to him!

I can pick up a floor model, a used chair that I paid for a brand new one and I can pick it up, which I paid for delivery charge and also figure out how I'm going to get it home! I am disappointed and angry that I was treated that way. I will tell everyone I know not to buy anything from this store and how I was treated...It is the 27th and I will be making another trip to the store today and the manager will be hearing from me....

VERY ANGERY CUSTOMER

11/29/11

WATCH OUT!!!!!!!!!!!!!!!!!!!!!!!!!!! DONT EVER GET FURNITURE FROM ASHLEY NIGHTMARE!!!!!! Tomorrow is the anniversary of still not having my chest! They delivered the furniture cheaped and damaged it, and has taken over a month to re-deliver a new chest and i live literally 5 minutes away from the wherehouse, they have been out twice, once to have a guy patch my bran new furniture and the 2nd time they bought the wrong piece and left me waiting all day!!!!!!!!!!!! Never will i do business with them again!!!!!!!!!!!!

ovrseer76

11/3/11

I purchased a couch from Ashley on Octtober 8th 2011. The delivery date was supposed to be the following Wednesday. On that Monday the company called me and told me that the delivery date would have to be changed becuase they were too busy. They arrived on Sat the 15th of Oct to deliver the couch. Needless to say the couch would not fit through my door. Ashley said that there would not be any problem fitting the couch through the door before the delivery was made. They told me the couch would have to be taken apart and delivered another day. AND.... they were going to charge me another $150.00 to put it together. Ashley GARUNTEED the couch would fit. Long story short the couch was delivered the following week and was put together. A week later my wife had been getting bites on her body. BEDBUG bites. The couch was infested with BEDBUGS. I cleaned the couch and the entire house after this incident and am not sure if the problem has been solved yet. It seems like this coompany does not care about anything or anyone they are just concerned about getting your money. NEVER again will I do business with this place.

Cathy Epperson

8/9/11

I spent $4,000 at Ashley's Home Furniture Store in Springfield, MO. Within 5 months of purchase the chaise lounge had a long board at the bottom side of the chaise to break. We called the store and they said they would send a repair tech to fix the furniture. The tech came and took the chaise back to Springfield to be repaired. The evening of return one arm pulled away from the chaise. I had ask for a replaced chaise after the first incident and was told that they did not replace furniture that could be fixed. The day after the first repair when they arm failed, I called to receive a replacement chaise but was told the same story again. They would pick the chaise up again for repair. I refuse this. I contacted my credit card company (48months interest free) to only be returned down. Ashley gave the CC Company their attempts to "quote" satisfy the customer and wrote a letter to them that said the customer was misusing the chaise. "The arms of the chaise were not to be used to get out of the Chaise". The sofa after one year looked as if it were fifteen years old. I had to buy a new sofa and chair to replace the sofa and chaise after 15 months. I am still paying payments for the worst furniture in the world. My rating should be "-5 stars".

Karen Garcia

8/10/11

I bought a living room set when I received it the bottom was torn so were in between cushion I have been trying for two years to get some kinda result from Serranos furniture n there warehouse supervisor who says the too have been trying with out any out come am so mad and fustrated and angry I worked hard to purchase a nice set n recieved junk.all I can say Is I don't know who is cooperate office but someone needs to listen to all this negative results shame on you Ashley Furniture we are not rich people that can just throw money away

Ray Mollinado

9/17/11

I bought a couch July 17. 2011 it was delivered one week later. I noticed that one arm rest was not like the other it was clumsy? I called and they delivered another one two weeks later. I used the replacement for two weeks and the arm rest is very soft in the middle. I called and reported this problem they sent out a repair person he said nothing can be done as it is normal wear. he stated that because of the way it is constructed it is going to get soft in the middle and not to worry because it is built on wood and that the wood will prevent it from falling. I am shocked that this company is even in business I was told when I called to report this by one of the persons taking my call back that they would respond back in maybe two days or more but if they did not call back then I was to call them? I made a big mistake buying from these folks. I plan to picket this store if I do not get satisfaction? I bought this couch in Henderson Nevada.

Bowen4000

8/29/11

This corporation is the worst to do business with.
WARNING!!!
DON'T DO BUSINESS WITH THIS COMPANY!!!!
I ordered a bed and they delivered the wrong one.
Chair and loveseat I ordered was delivered with damage and legs that weren't straight. Their repair person "fixed" the rips by restretching the fabric even more so that the rip would just go under the bottom of the chair where it wouldn't be seen. They put shims in the front legs to "Fix" them and when I mentioned they had not fixed the rear legs, the response was "nobody else complained".
The "leather" fabric has a horrible chemical smell that did not fade away after 3 weeks. It was so bad that my family member, who has asthema, had to sleep in a friend's house. When I asked to return for store credit, they said they don't do returns. This was not a sale item by the way, I paid full price for everything.
They are the worst furniture store to do business with and I am reporting them to better business bureau. I will pursue a legal claim for health and safety dangerous products.

Linda Tomczyk

6/28/11

If I could give 0 stars, I would..We bought an entertainment center from Ashley Furniture in Boca Raton florida June 23rd. First delivery was June 24th and the item was damaged in two places. Item was taken back and another delivery date was set up. The same exact damaged piece was delivered again. Believe it or not this same exact damaged piece was delivered to us TWO MORE TIMES!!. A total of four so far. I am expecting the hopefully final delivery tonight. If it;s not right tonight, I am getting a refund. These people need to get their act together. They have delivered the same piece damaged in the same two places four times and tonight will be delivery number five. This is unacceptable. When we requested our $99 delivery fee to compensate for this, we were told we could only have half of it. I would NEVER shop here again, and would tell anyone I know to beware.

karen

7/1/11

Oh my goodness, Got chewed out from Claudia (so-called manager) in Altamonte Springs Florida !!!!!!!!!!!!!!! I bought so much furniture furniture there in the past, will never make that mistake again! They cancelled my order and never called or send a letter to let me know. They tried to keep the money thinking I would forget about it ! Claudia said although I came in to the store and handed them personally the money that the money would go back to the state of Florida and sit there until I claimed it. How would I have even known that? She called me a liar and said I knew about the cancellation months ago. I actually just found out about this the day I went to the store. Jackie that works at the desk is always on the phone on a private phone call and acts like you're bothering her when you walk up to the desk. She has done this several times to me. Please leave family business at home and tend to Ashley's business! Jackie gives you the look like why are you asking me questions about buying furniture and why are you asking me about your bill! She is scary! She learned from Claudia!

david

6/8/11

It is disappointing that a "reputable" furniture manufacturer cannot get it together. I have an ottoman that needs to be repaired but cannot get any information of the fabric type, replacement cost, etc. All of the numbers from the bottom of the unit are useless as the customer service people "have no record" of any of it.

In this age of social media, we should all post facebook, twitter, etc, advisements to stay clear of this company. Perhaps the "mass" aversion for pushcasing their products will make them wake up!

matt ortega	5/16/11
i will never do bussines with ashleys furniture ever again. i spend more than 4000 dollars on mercgandise that came defected from factory, i am thinking of reporting this to BBB. i seriusly want all my money back.

Grandmother

5/13/11

Ordered bedroom furniture for my granddaughter on April 7th, 2011, told it would all be here by May 12th and my pick up date would be May 14th. Guess what! Just like everyone else, still not all here. Spoke to Danielle on May 11, 2011 at the 35th/Washington Customer Service to see if all was in yet. She said because it's not all in they will have to re-schedule for the 25th because the footboard was still not in and everything will be available on the 25th my rescheduled date. April 7th to May 25th not acceptable???????? Then I decided to call back on the 12th to see if I could pick up what was already in the warehouse and Linda told me that it was already released to someone else, I litterly went off and said had I been told that I had the option to pick up what was there and wait for the footboard I would have. I wasn't even given that option by Danielle and asked to speak to a Supervisor and was told nobody was available and she would try and find someone, by that time I was frustrated and hung up. About an hour later received call and Stephanie (Supervisor) told me that I can pick up what was there (hmmmm all of a sudden my merchandise was still in the warehouse) and then wait for the footboard and would be available on 25th for pick up. We will see. Hope to have a complete bedroom by the time my granddaughter comes home at the end of May.......seens merchandise all comes from same warehouses therefore, obviously they cannot keep up with volume and said everything is made as ordered, yeah right....how come all pieces weren't shipped at the same time......Last time something is purchased at Ashley Furniture, Glendale, Arizona

Damon Bess

5/10/11

Where is the rating for no stars!! I purchased a sleigh bedroom set from Ashley Furniture in Tri-County in Cincinnati, Ohio in March 2009. I recently had the misfortune of the side bed rail breaking while I was sitting on the bed. I contacted the customer service dept (513)619-6700 for assistance to get this repaired only to be told by an uncaring phone rep that the bed was discontinued and no parts were available and I needed to contact a furniture repair shop, I was out of the manufacturer's warranty time frame. I explained after spending thousands on a bedroom set only to have it break in 2 yrs was not acceptable and I would like to speak with someone else. I then received a call from a Robin-customer service supervisor who basically repeated the same thing but added even top of the line furniture retailers only give you a 1 yr warranty and maybe I should visit the store to see if there was a similar bed that had the same rails!!! Well was the supervisor implying that Ashley doesn't offer top of the line furniture for our hard earned bucks and once you pay for the furniture (cash) is this where the customer service ends!! I will never shop or recommend anyone to do business with Ashley furniture!!!!

bev

4/11/11

i recently cancelled a lay a way . when i paid on the furniture i paid cash. Why when i go in to get my refuhd i am told that they have to mail paperwork to corporate and i would get my refund in 7-10 days. first of all this is no where on their paperwork. If I pay cash i should get cash in return. Then the cashier told me rudely, that they don't keep cash in the store. all the people i saw paying on their accounts were paying in cash. I should have read these comments b/4 going there. I will see how long this is going to take but if i get the run around about MY MONEY, i will contact 12 on yourside and the BBB. This is ridiculous.The augusta store first of all has uncaring staff and rules and regs regarding layaway and returns needs to clearly stated .If you need customer service training for your staff let me know because they suck.

antonia Vangeli	4/7/11
Where is my furniture waiting since March 11th 2011

antonia Vangeli	4/7/11
Where is my furniture waiting since March 11th 2011. Was told maybe May 2011. Your Carle Place, your store is terrible.

Patricia D Good

4/6/11

This is NOT the place to buy furniture and I will never do so again. The sales folks are horribly aggressive. When you finally purchase they tell you,that the corporate office tells them they have to say it will be 4 weeks for delivery but it will be much sooner. They tell you this AFTER the sale. It has been 3 weeks and still no furniture. I have called the 800 number and the wait is atrocious. Finally I get a person and they say, sorry, your furniture is not here yet, we will let you know. This is completely unacceptable. I would like to cancel my order and get my money back but I am told that is not possible. I will make an effort to let all of my associates and friends know that Ashley furniture is NOT the place to buy and that the "line of discussion" they sell you is totally bogus. I would suspect Ashley has a lot of customers who go once but will never go back. I would like an explanation and I intend to speak to the BBB on this as well.

caddo	3/31/11
I will never shop at ashley furniture in fort meyers fl. again they really dont care once they get your money and your not happy they just dont care.

Unsatiisfied consumer	3/24/11
Ashley Furniture in Colton California delivered the wrong furniture and no one seems to care!!!!

Cindy Caldwell

3/7/11

They have the some of the most rude people that work in the Rivergate,TN store. I have an elderly mother who unfortunately cant get out of the house alot and move around and of course i work. My mother asked that I call the store to get pricing on some furniture that she wanted to purchase for her home since she was going into a high rise the gentleman on the other end told me that was not his problem and they dont give prices over the phone. I strongly suggest you all get some customer service classes going really soon. I will NEVER do business or have my company do business with ashley furniture again. Not to mention our company buys all of our funiture from you all but unfortunately i guess we will have to take our business else where. I cant believe somebody would be that rude.

nellie sanchez	2/24/11
i live in NY and very sorry for not reading reviews from Ashley furniture store, they are horrible, with the delivery and replacing damage furniture.... i am about to call Geraldo-SHAME, SHAME.... Write again to better business bureau, they need to go.

Shalene

1/26/11

Sorry there is no rating at all. I am another person who made a simple $1,000.00 purchase and they have come to my house on 3 occasions and still have yet to get my order correct. Although the store manager seems to be courteous, I am pissed. My daughter has been sleeping on her mattress on the floor since November. If they don't come get this SHIT out of my house and refund my money, there will definately be a problem. For those of you who do not know how to attempt to resolve this issue, the first step is to send a certified letter to corporate and to the store where you made your purchase. I have started my process!!!

Rose

1/13/11

Ashley furniture does not deserve even one star! We have been waiting for our furniture since the beginning of November, it's been over 3 months!!! Like Joelina, we were hoping to host for the holidays, such as Thanksgiving, in our new home with beautiful new furniture, didn't happen. OK we understand the push to December so we decide to host Christmas thinking furniture would arrive by then. Nope. They said wouldn't be until January. I don't know why but i gave them a second shot at this, but when January comes around, they are now saying it won't be here until MARCH WTH!! On top of that we wouldn't be getting all the pieces at the same time. It's absolutely ridiculous. The salesperson who initially helped us no longer takes our calls, (DJ is always with another customer) After my husband showed me all the negative comments, we immediately called and demanded our money back. We are not going to waste another ounce of energy with this company! Their furniture maybe nice, but it's not worth the headaches and constant excuses the company gives you! Please, do yourself a favor and get your money back if you are able to and never order from Ashley furniture again, and pass the word to possible future victims..i mean consumers!

Good luck to all!!

gary	1/5/11
Something has to be done about this company!!!!!!!!!!!!!!!! This is the worst place. Its almost criminal if it isn't???????????????/

Joelina

12/17/10

Ashley Home furniture is a joke! I ordered furniture there early november and was told it could be delivered in two weeks to a month due to the winter weather (bullshit) Then when I called to check on the status they informed me a peice of my furniture was on backorder and they had no idea when I would be getting my furniture but they were sure it would be here before christmas, Now its a week away from christmas I have an empty living room and five family memebers coming to celebrate the holidays with. So now what do I do? I already paid for the couch in full! so should I just Buy a cheap fouton from walmart? This place sucks and I will NEVER ORDER FROM THEM AGAIN! I want my furniture for christmas I dont think thats too much to ask when I ordered it over 5 weeks ago!!!!!!!!!!!

Brad kelly	12/10/10
I never picked up my furniture before I went back and did a refund do to a family emergency and had every intention of going back and purchasing it again I paid in cash now the store and corporate customer service is giving me the run around on my return I will never step foot in one of your stores again this company need classes in customer service.

Kathleen	11/29/10
Unfortunately, I totally know how Patricia (above email) feels. In April, we spent over $7,000.00. To make a long story short, we still have not received all of our order and it is now Nov!! No one will call me back. I also am contacting the BBB. I want a refund!

PATRICIA KOENIG

11/11/10

I WILL NOT MAKE THIS LONG DUE TO YOUR WEB SITE. ILL NEVER DO BUISNESS AGAIN WITH ASHLEYS. YOUR FARMINDALE, NY STORE IS THE WORST. THE SO CALLED MANAGER ROBERT KAZEL
I'M TOLD. AND YOUR ASSISTANT BRIAN ORRAHN. HAVE YET TO RETURN MY CALLS. THEY NEVER SEEM TO BE IN.

MY FURNITURE WAS TO HAVE BEEN DELIVERED THE 14 TH OF NOVEMBER, I ORDERED A BEDROOMSET, AND LIVING ROOM SET. THE CHASE LEATRHER FROM THE LR WAS RIPPED.
THE DRESSER FROM THE BEDROOM SET WAS BROKEN, THE SWIVEL CHAIR WAS WOBBLING ALL OVER.

I TRIED TO BE UNDERSTANDING. BUT THEN THE REPLACEMENT PIECES WHERE TO BE SENT TO US ON THE 11TH OF NOVEMBER. ONLY THE CHASE CAME. NO CALL TO TELL US WHY. THE DELIVERY MAN KNEW NOTHING.

WE SPENT OVER $6,000. DOLLARS AT YOUR STORE AND HAVE HAD NOTHING BUT GRIEF. I AM STILL TRYING TO REACH THOSE SO CALLED MANAGERS. THE ONLY ONE I HAVE SPOKEN TO IS A MARCEL @ CS. HE ASSURES ME HE HAS E-MAILED THEM MANY TIMES.

EVEN OUR 5 YR PROTECTION PLAN IS IN THE WRONG NAME, LINDSAY. WHO IS THAT? SOMEONE IN THE CORP. OFFICE NEEDS TO CHECK N YOU MANAGERS. THEY ARE NOT MANAG4RS, JUST COLLECTING A PAY CHECK. THE BBB, WILL LOVE TO HEAR ABOUT THIS.
I AM STILL WAITING FOR ANSWERS AND REST OF MY FURNITURE. I'D LIKE MY MONIES BACK!