Acer America Corporation Corporate Office & Headquarters

Purchased my Acer Aspire Feb 2011. I have had it for fourteen months, it's suddenly freezes yesterday. Black screen--Message--No bootable disk-please insert disk. Tried to use Recovery CDs which I made per the online instructions, they will not work everything is greyed out cannot make a selection to restore. Went to their website, oh by the way there is a class action lawsuit regarding the lack of recovery CDs included with the computer. There weren't any!! Signed into their live chat, they will repair it for $199 + shipping! Told their rep I was not paying that when I had already paid $400 for the Notebook. Well she then told me I could purchase the Recovery CDs for $19.95. I will never buy another Acer product and would not recommend them to anyone. Very disappointed!

I purchased a Acer Aspire One in March 9, 2011 and it quit working in November 2011. I sent it to be repaired (still under warranty)when I called Acer to see when they were sending it back, they told me that if I wanted it fixed I needed to send them $99.00. I asked for what? They told me I had spilled a drink on my computer so they could not fix it. THEY ARE LIARS! I told them ,I would know if I had spilled a drink on MY computer. I told them to just send it back to me. I called them again the next day, still pissed off because they were lying. Then they told me the hard drive was bad. What a crock!! Customer service is rude and I will never buy an Acer again. Acer should stand up for their products and try and make their customers happy, but as for now THEY SUCK!!!

Well, I WISH I had read the compolaints BEFORE I bougth my ACER Tablet. Purchased in early November 2011 - then I promptly misplaced it for three months -but found it in a lower desk drawer at work. So, still virtually new, I turned it on and found it still had a fully charged battery. (Our Techs at work had one, so i would always have someone to help me should I need it.)He was going to show me how to use it since it.)In the afternoon we turned it on and there was a blak line running virtically down the middle of the screen. He took it to see if he could figure out what ws causing it, An hour later he brought it back and said it was defected and I should return it or exchange it. In trying to find the right place to call I found this site. I doubt that I will get any help at all after reading all these complaints. So, I'll just bite the bullet and buy another brand. BUT, I will be telling eveyone NOT to buy an ACER. No wonder American sales have dropped off for them. Sorry Acer, but you guys are blowing it in America.

After spending hundreds on a new Acer laptop - can't access facebook or y-tube, only to call and be told 1st question starts @ $75.00. Acer is a crap product and so is their customer service!

Other than the motherboard, keyboard, speakers, and hard drive going out, this is an ok paperweight to have around. This machine was gone 2 months of my one year warranty and they want to charge 199 bucks for a faulty hard drive that can be replaced to them for free by hitachi. I bought a seagate and installed it myself in 2 minutes. Acer I was a diehard customer, you lost me for being cheap and having poor customer support. Turn things around or you will be loosing droves.

I bought an Acer Aspire netbook and it has had to go back to the company 3 times for warranty work. Acers Quality Control and customer service is terrible! Warning: *************************************************************** Save yourself a lot of headaches, time and money and buy another brand!!!!! Level 1 service - India - is a joke. They are trained to keep unhappy customers away from VP level customer service issues who want "Justice" for the the terrible support and service. I hope you read this before buying an Acer - **** WARNING - BUY ANOTHER BRAND!!!

All my laptops are Acers. Awesome. I am excited about the upcomming skinny.

1st contact with Acer told me I was out of warranty to take it to a local dealer because it sounded like a motherboard failure. Local repair told me it was possible motherboard failure but it would cost me more to replace the board than buying a new laptop. I contacted Acer once again and this time I was told to send it to Acer Repair center for $199.00+tax for repairs.Not to mention the #55.00 I spent at local repair for diagnostic check as instructed by the 1st Acer support tech. Then when I question why Acer had so many issues with failure after only a short period after purchase the tech informed me they have not had many customer complaints with failure. According to this thread and other research , Acer does have alot of customer complaints. A company should back their products especially when manufactoring issues are occurring on a regular basis. After spending several hundred dollars on a product , you should have to spend another $250.00 or more on repairs AND THE $30.00 TO SHIP.

I bought my Acer Aspire inArpilf 2011. I empathize with the all of the other complaining consumers. I purchased my laptop from my local utility company who is charging me four times what the computer is worth. Since purchasing the laptop it has done nothing that I believed it to do, I am only able to use it for letter writing and internet when I am able to log on. Foe months it crashed and when contacting the support line they blamed the internet carrier and when contacting the internet carrier it was vise versa, never the company's fault. I can not seem to get the right DVD/CD to work in the burner, I can not download any software to work with computer, and I can not perform any of the other task that I was promised would work on the computer. Now I am being told that I need to purchase outside software to perform the task that I need. I have also filed several complaints to no avail. Don't you think someone would give a hoot about the poor who are just trying to make it let alone keep up.

we are a low income family and bought 2 acer computers $1200 total here in canada. both laptops are now useless and are garbage. problems were, freezing up, battery wont charge. hinge which is platic broke from opening closing. battery works ocassionaly. software peoblems.you clowns at acer should be ashamed for selling this crap. What genius in your marketing department thought "hey lets sell crap computers at the mid to low end price range. So that when these crap computers die the consumer will come rushing back to us to buy our high end computers." I think that it is a disgace,

This has to be the worst computer company in the history of mankind. You could not give me a computer from this company! There support is awful,can not understand them. There solution is to reboot to factory speck. Please do the customers a favor, and go out of business. If your products suck then fix them. If I ran my business like you,I would be out of business!.

I purchased an Acer aspire in January of 2011. A month after I got it I had to send it in because it was freezing to the point of where I could do absolutely nothing with the computer. The mouse went crazy and would continuously click on everything as I hovered over things and it pulled up sixty seven internets! It is now December of 2011 and I have sent in my computer three times and all the times they have done NOTHING! They say they cannot find anything wrong with my computer when obviously there is a problem. The last time I sent it in a week prior to this message, it was because it froze as usual and then the screen went black and it wouldn’t turn on at all. I also had a crack in the plastic which they repeatedly told me that was fixed and when I got it back was it fixed? NO! Of course not! All of the three times I have sent it in they have done nothing to my computer. Every time I call customer support it is terrible and I get no help other than "I understand and I am sorry." Apparently not if you won't do a single thing for my computer when obviously there is a problem! Also, I purchased an EXTENDED warranty, which to Acer means absolutely nothing! The last person I spoke to said after a year they do not fix the computers anymore it is my problem. Well it has been my problem from day one!! I am so ticked off with Acer I will NEVER EVER purchase an Acer again. If I have to send my computer in once again from problems which I am sure I will, I will be contacting consumer affairs and it will be dealt with that way. I have never had more problems with a computer. Acer is the worst computer I have ever had!! I tell everyone to never buy an Acer because the computers are junk and the customer service is the same. They are supposed to be there for me when I have a problem and they aren’t! They never have been! I am so disappointed in the crappy computers they have and customer service.

I have had an acer netbook for less than 8 months. Bought it for $383 from Walmart. Not a very good netbook to begin with. Earlier this week the screen became corrupted. It is still under the one year warranty, they said it has cracks and will not fix it. The laptop had not been dropped,etc. Extremely upset.....would never, ever purchase a product from this company.

I have a Acer 5253-BZ692 laptop. Frim the fiorst month i bought it. I got a bluescreen telling me of a harware driver problem. When I call ACER support, all I get is I am sorry and we can help you. Only to be told I must pay for another level of support. Because ACER calls it a software issue. The only software on my laptop is what came with it. As an instructor for A+ and MCSE certifications for over 13 years I know what I am being told is wrong or just a flat out lie. Save your money and never buy an Acer product. The support people in INDIA are ignorant of the job they where hire to do and the ACER corperation is unwilling to fix a laptop stil under full warrany. ACER Corperation are a ripoff and there support...well I cant use that those words in this forum. Save your money and buy a HP.

My Husband bought me a Acer Aspire 5336 for christmas and it is not even a year old yet. It is still covered by full, mark my words full warranty. I never dropped it, or stepped on it and in fact I am very OCD about the physical well being of my machine. Well tonight I opened my laptop gently I might add. There was no force used, and my screen cracked. Call me crazy but if a computer can not be opened without cracking and didnt even touch the screen, somethings wrong. also keys on the keyboard broke with in the first month also not covered by warranty lol. So I call Acer and they tell me yes I have full warranty and that would be a defect in the making of it, but they will not cover it. We came to a conclusion that there was a problem with the casing around the screen and it would need to be fixed. Heres the funny part. I have to pay $200.00 and shipping both ways $20 each. I laughed because I went online and good old Wally World sells them now for $200.00. Hmmmmm fix the screen or buy a new one??? Nope I'll buy Hewlett Packard this time. What kind of company will not honor manufacture defects with a full warranty. Maybe I should have purchased a product from a company that will back their product up. Just food for thought.

Poor customer service. Had computer repaired under warranty(for free)...when same problem occurs again after 90 days (out of warranty), they would only repair it if I paid $199 fee even though it was a recurring problem.

I have had my laptop 4 months. It has been reformatted over the phone twice. I have sent it for service twice. It freezes up to the point that I have to hard reboot. I have to type 1 letter at a time. It scrolls a second or two then stalls. It take a L O N G TIME to load links. I am told it is a software problem....facebook?, google?, yahoo?, internet explorer?

My rating is ZERO. My Aspire x3400 desktop has been returned to Texas three times for the same repair issue. It is never fixed correctly, but is returned to me at "factory spects". Ok, then why does it continue to to crash, go blue screen, then black screen Windows Recovery, then restart. A few minutes later, crash again. Now it needs repair a fourth time. If they can't fix there own fucking machines, who can? Don't buy Acer.

Let me start by saying if I could have gave the rating a zero I would have. I have a aspire laptop not even 6 months old and already it is not working correctly. I use it for work and I am dead without it. So now I have to go out buy another computer so I can stay employed and send this one off. Yes you guess it it wont be Acer that I buy it will be a Toshiba had used them in the past and no problems and customer service top notch. The old saying is true you get what you pay for. Never have I ever dealt with a company such as this I will not repeat all the things that were said above but I will second all the complaints. What a shame a big company such as this only cares about money and not the customers. Someone should tell them sooner or later they wont have any customers thus not having any money. I do blame myself for this as well should have read the reviews before buying. I just hope someone does what I didn't and this helps them to make a better decision. If you dont believe any of this just get a SNID number (located on the bottom of the computer) off of anyone of there computers and call in a problem and see for yourself.

I am terribly disappointed that a brand new unit from a company of international repute as yours would bug down in less than two months of normal use. I have to send it for repair and I was told it will take them at least a month repair thereby disrupting my work! Anyone experiencing the same?