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Reviews For Acer America Corporation Corporate Office
KIm A  | 4/25/12 |
| Purchased my Acer Aspire Feb 2011. I have had it for fourteen months, it's suddenly freezes yesterday. Black screen--Message--No bootable disk-please insert disk. Tried to use Recovery CDs which I made per the online instructions, they will not work everything is greyed out cannot make a selection to restore. Went to their website, oh by the way there is a class action lawsuit regarding the lack of recovery CDs included with the computer. There weren't any!! Signed into their live chat, they will repair it for $199 + shipping! Told their rep I was not paying that when I had already paid $400 for the Notebook. Well she then told me I could purchase the Recovery CDs for $19.95. I will never buy another Acer product and would not recommend them to anyone. Very disappointed! | |
| djohnson | 4/27/12 |
| i just purchase an acer coputer ,it not working all ready ,called tech support ,they told me i need to send it back, but i will have to pay, i think we need to get in touch of the bbb i don't have that kind of money to waste i onyly had the computer 3mo. mad as hell djohnson | |
| Cheryl Ivie | 2/22/12 |
| I purchased a Acer Aspire One in March 9, 2011 and it quit working in November 2011. I sent it to be repaired (still under warranty)when I called Acer to see when they were sending it back, they told me that if I wanted it fixed I needed to send them $99.00. I asked for what? They told me I had spilled a drink on my computer so they could not fix it. THEY ARE LIARS! I told them ,I would know if I had spilled a drink on MY computer. I told them to just send it back to me. I called them again the next day, still pissed off because they were lying. Then they told me the hard drive was bad. What a crock!! Customer service is rude and I will never buy an Acer again. Acer should stand up for their products and try and make their customers happy, but as for now THEY SUCK!!! | |
| K. Shephard | 2/17/12 |
| Well, I WISH I had read the compolaints BEFORE I bougth my ACER Tablet. Purchased in early November 2011 - then I promptly misplaced it for three months -but found it in a lower desk drawer at work. So, still virtually new, I turned it on and found it still had a fully charged battery. (Our Techs at work had one, so i would always have someone to help me should I need it.)He was going to show me how to use it since it.)In the afternoon we turned it on and there was a blak line running virtically down the middle of the screen. He took it to see if he could figure out what ws causing it, An hour later he brought it back and said it was defected and I should return it or exchange it. In trying to find the right place to call I found this site. I doubt that I will get any help at all after reading all these complaints. So, I'll just bite the bullet and buy another brand. BUT, I will be telling eveyone NOT to buy an ACER. No wonder American sales have dropped off for them. Sorry Acer, but you guys are blowing it in America. | |
| Joseph McMahon | 2/12/12 |
| After spending hundreds on a new Acer laptop - can't access facebook or y-tube, only to call and be told 1st question starts @ $75.00. Acer is a crap product and so is their customer service! | |
| Bill | 2/10/12 |
| Other than the motherboard, keyboard, speakers, and hard drive going out, this is an ok paperweight to have around. This machine was gone 2 months of my one year warranty and they want to charge 199 bucks for a faulty hard drive that can be replaced to them for free by hitachi. I bought a seagate and installed it myself in 2 minutes. Acer I was a diehard customer, you lost me for being cheap and having poor customer support. Turn things around or you will be loosing droves. | |
| Carl Rubidge - Charlotte North Carolina | 1/29/12 |
| I bought an Acer Aspire netbook and it has had to go back to the company 3 times for warranty work. Acers Quality Control and customer service is terrible! Warning: *************************************************************** Save yourself a lot of headaches, time and money and buy another brand!!!!! Level 1 service - India - is a joke. They are trained to keep unhappy customers away from VP level customer service issues who want "Justice" for the the terrible support and service. I hope you read this before buying an Acer - **** WARNING - BUY ANOTHER BRAND!!! | |
Ed Ford  | 1/9/12 |
| All my laptops are Acers. Awesome. I am excited about the upcomming skinny. | |
| Sheila Watson | 1/5/12 |
| 1st contact with Acer told me I was out of warranty to take it to a local dealer because it sounded like a motherboard failure. Local repair told me it was possible motherboard failure but it would cost me more to replace the board than buying a new laptop. I contacted Acer once again and this time I was told to send it to Acer Repair center for $199.00+tax for repairs.Not to mention the #55.00 I spent at local repair for diagnostic check as instructed by the 1st Acer support tech. Then when I question why Acer had so many issues with failure after only a short period after purchase the tech informed me they have not had many customer complaints with failure. According to this thread and other research , Acer does have alot of customer complaints. A company should back their products especially when manufactoring issues are occurring on a regular basis. After spending several hundred dollars on a product , you should have to spend another $250.00 or more on repairs AND THE $30.00 TO SHIP. | |
| Karen | 1/2/12 |
| I bought my Acer Aspire inArpilf 2011. I empathize with the all of the other complaining consumers. I purchased my laptop from my local utility company who is charging me four times what the computer is worth. Since purchasing the laptop it has done nothing that I believed it to do, I am only able to use it for letter writing and internet when I am able to log on. Foe months it crashed and when contacting the support line they blamed the internet carrier and when contacting the internet carrier it was vise versa, never the company's fault. I can not seem to get the right DVD/CD to work in the burner, I can not download any software to work with computer, and I can not perform any of the other task that I was promised would work on the computer. Now I am being told that I need to purchase outside software to perform the task that I need. I have also filed several complaints to no avail. Don't you think someone would give a hoot about the poor who are just trying to make it let alone keep up. | |
| mike hawley | 12/31/11 |
| we are a low income family and bought 2 acer computers $1200 total here in canada. both laptops are now useless and are garbage. problems were, freezing up, battery wont charge. hinge which is platic broke from opening closing. battery works ocassionaly. software peoblems.you clowns at acer should be ashamed for selling this crap. What genius in your marketing department thought "hey lets sell crap computers at the mid to low end price range. So that when these crap computers die the consumer will come rushing back to us to buy our high end computers." I think that it is a disgace, | |
| Mckenna Hellein | 12/17/11 |
| I purchased an Acer aspire in January of 2011. A month after I got it I had to send it in because it was freezing to the point of where I could do absolutely nothing with the computer. The mouse went crazy and would continuously click on everything as I hovered over things and it pulled up sixty seven internets! It is now December of 2011 and I have sent in my computer three times and all the times they have done NOTHING! They say they cannot find anything wrong with my computer when obviously there is a problem. The last time I sent it in a week prior to this message, it was because it froze as usual and then the screen went black and it wouldn’t turn on at all. I also had a crack in the plastic which they repeatedly told me that was fixed and when I got it back was it fixed? NO! Of course not! All of the three times I have sent it in they have done nothing to my computer. Every time I call customer support it is terrible and I get no help other than "I understand and I am sorry." Apparently not if you won't do a single thing for my computer when obviously there is a problem! Also, I purchased an EXTENDED warranty, which to Acer means absolutely nothing! The last person I spoke to said after a year they do not fix the computers anymore it is my problem. Well it has been my problem from day one!! I am so ticked off with Acer I will NEVER EVER purchase an Acer again. If I have to send my computer in once again from problems which I am sure I will, I will be contacting consumer affairs and it will be dealt with that way. I have never had more problems with a computer. Acer is the worst computer I have ever had!! I tell everyone to never buy an Acer because the computers are junk and the customer service is the same. They are supposed to be there for me when I have a problem and they aren’t! They never have been! I am so disappointed in the crappy computers they have and customer service. | |
| deacon | 12/19/11 |
| This has to be the worst computer company in the history of mankind. You could not give me a computer from this company! There support is awful,can not understand them. There solution is to reboot to factory speck. Please do the customers a favor, and go out of business. If your products suck then fix them. If I ran my business like you,I would be out of business!. | |
| Lisa B | 12/6/11 |
| I have had an acer netbook for less than 8 months. Bought it for $383 from Walmart. Not a very good netbook to begin with. Earlier this week the screen became corrupted. It is still under the one year warranty, they said it has cracks and will not fix it. The laptop had not been dropped,etc. Extremely upset.....would never, ever purchase a product from this company. | |
| L Hayes | 11/27/11 |
| I have a Acer 5253-BZ692 laptop. Frim the fiorst month i bought it. I got a bluescreen telling me of a harware driver problem. When I call ACER support, all I get is I am sorry and we can help you. Only to be told I must pay for another level of support. Because ACER calls it a software issue. The only software on my laptop is what came with it. As an instructor for A+ and MCSE certifications for over 13 years I know what I am being told is wrong or just a flat out lie. Save your money and never buy an Acer product. The support people in INDIA are ignorant of the job they where hire to do and the ACER corperation is unwilling to fix a laptop stil under full warrany. ACER Corperation are a ripoff and there support...well I cant use that those words in this forum. Save your money and buy a HP. | |
| johnsgirl | 10/26/11 |
| My Husband bought me a Acer Aspire 5336 for christmas and it is not even a year old yet. It is still covered by full, mark my words full warranty. I never dropped it, or stepped on it and in fact I am very OCD about the physical well being of my machine. Well tonight I opened my laptop gently I might add. There was no force used, and my screen cracked. Call me crazy but if a computer can not be opened without cracking and didnt even touch the screen, somethings wrong. also keys on the keyboard broke with in the first month also not covered by warranty lol. So I call Acer and they tell me yes I have full warranty and that would be a defect in the making of it, but they will not cover it. We came to a conclusion that there was a problem with the casing around the screen and it would need to be fixed. Heres the funny part. I have to pay $200.00 and shipping both ways $20 each. I laughed because I went online and good old Wally World sells them now for $200.00. Hmmmmm fix the screen or buy a new one??? Nope I'll buy Hewlett Packard this time. What kind of company will not honor manufacture defects with a full warranty. Maybe I should have purchased a product from a company that will back their product up. Just food for thought. | |
| karen | 10/5/11 |
| Poor customer service. Had computer repaired under warranty(for free)...when same problem occurs again after 90 days (out of warranty), they would only repair it if I paid $199 fee even though it was a recurring problem. | |
| Susan | 9/23/11 |
| I have had my laptop 4 months. It has been reformatted over the phone twice. I have sent it for service twice. It freezes up to the point that I have to hard reboot. I have to type 1 letter at a time. It scrolls a second or two then stalls. It take a L O N G TIME to load links. I am told it is a software problem....facebook?, google?, yahoo?, internet explorer? | |
| Angela | 8/19/11 |
| I purchased an Acer LCD monitor in July of 2011 and used it maybe 5 times by August 8th of 2011 and now it is not functioning properly. The monitor blanks out and has colored lines scrolling up and down the screen along with constant flashes of color. Acer said they do not refund or replace these items. I am highly upset. I have not had this monitor for a month and I have to accept that it will not work properly. The cost was approximately $200 and it is totally wrong that I can not get a refund. Nothing has been spilled on it and it has not been dropped. So dissapointed in Acer and will never purchase an Acer product again. | |
| Danny Espino | 8/31/11 |
| Have 405 netbooks which are garbage and their support equally garbage. They have issues with their wireless cards all coming up with red x's and even with warranties they make you pay for the shipping. Smooth move garbage company. | |
| Ken Holz | 9/11/11 |
| My rating is ZERO. My Aspire x3400 desktop has been returned to Texas three times for the same repair issue. It is never fixed correctly, but is returned to me at "factory spects". Ok, then why does it continue to to crash, go blue screen, then black screen Windows Recovery, then restart. A few minutes later, crash again. Now it needs repair a fourth time. If they can't fix there own fucking machines, who can? Don't buy Acer. | |
| Erika J | 9/5/11 |
| I am terribly disappointed that a brand new unit from a company of international repute as yours would bug down in less than two months of normal use. I have to send it for repair and I was told it will take them at least a month repair thereby disrupting my work! Anyone experiencing the same? | |
| Same Old Story.... | 9/7/11 |
| Let me start by saying if I could have gave the rating a zero I would have. I have a aspire laptop not even 6 months old and already it is not working correctly. I use it for work and I am dead without it. So now I have to go out buy another computer so I can stay employed and send this one off. Yes you guess it it wont be Acer that I buy it will be a Toshiba had used them in the past and no problems and customer service top notch. The old saying is true you get what you pay for. Never have I ever dealt with a company such as this I will not repeat all the things that were said above but I will second all the complaints. What a shame a big company such as this only cares about money and not the customers. Someone should tell them sooner or later they wont have any customers thus not having any money. I do blame myself for this as well should have read the reviews before buying. I just hope someone does what I didn't and this helps them to make a better decision. If you dont believe any of this just get a SNID number (located on the bottom of the computer) off of anyone of there computers and call in a problem and see for yourself. | |
| Richard Bell | 7/10/11 |
| I give Acer 1 star only because I can't give them 5 negative stars!!! I bought an Aspire laptop and have had nothing but trouble with it since I first turned it on. Acer has virtually NO customer service what-so-ever and their Tech Support is less than worthless - their answer for EVERYTHING is run Recovery!!! Who cares that I have wasted days of my personal time screwing with this piece of garbage - it's not like MY TIME IS WORTH ANYTHING!!! (That's sarcasm, in case you missed it). I would stop doing business with EVERY computer company on the planet (as I have done concerning desktops, I now exclusively build my own), unfortunately it is almost impossible to custom build a laptop! In the past I have dealt only with HP and I thought their service was worthless, but Acer makes HP look great! This HAS TO BE the WORST computer company in the world!!! | |
| Time to start buying Dells | 7/13/11 |
| You know I have purchased many acer computers and I (was) a very dedicated customer, however the last purchase approx $1500 for an all in one computer has changed that. Six months in the machine dies. It is under warranty yet I have to spend $30.00 to ship it to Acer Depot. Get it back they had to replace the motherboard, the case, and the processor (keep in mind it is only 6 months old). I get it back it takes me 2 days to put my software back on and set it up and the fan blades inside the unit start making noise. Upon further inspection mic and web cam don't work factory forgot to plug things in after replacing the motherboard can you believe that. It's like gm forgetting to put tires on a new car. I would expect poor service from some Mickey Mouse company but Acer? They have no customer support contact in the US at all. Plan on talking to someone in India or the Philippines or anywhere other than the US. Perhaps Mr.Jim Wong (Most Recent CEO) needs to get in touch with the fact that customer service is the #1 priority for consumers. Acer truly needs to get out of the stone Age! | |
| kathy | 8/1/11 |
| yes i bought and acer at wallmart, pd 4 hundred 30 dollars , just bought in may only lasted 3 mo, i called the support line and told them what was going on, it had one year waranty , well they tried to fix it over the phone, called back many times hung up on, i wanted to send it back,no that wasnt the case, pu the battery out of it reboot, push button for 45 sec, yeah that fixed the problem,,,, not, when acer wouldnt stand behind there own product, sold at wallmart, i took it back to wallmart , i have a son with disabilty and this is the only way to contact him . i told wallmart evrything, thank god for a manger joe, he made sure he helped me now i own a dell, would never have another acer, because of poor quailty, poor service, thank you for taking the time to read this , kathy | |
| Kevin Gordon | 5/4/11 |
| Two years ago we bought an Acer 8930 which at that time was the "cadillac" of Acer laptops and cost us $1999. It was a bluray with a 19 inch HD screen and a ton of other top of the line bells and whistles. Well after one year the mother board blew out and needed to be replaced. It was replaced under warranty. This beauty ran great for about another 8 months and then the mother board went again but this time it is not covered under their warranty. I am extremely pissed about buying what was supposed to be their BEST top of the line laptop only to have it turn out to be a total piece of CRAP!!!! I should have bought the $399 cheap Acer and that would have probably last years beyond this. Now I have a $2000 paper weight!!!!!!!!!!! I am going to contact Acer America corporate headquarters via email and phone calls to see what they ARE going to do about this ... I will post their actions related to this expensive lemon of an Acer ... Chances are I will NEVER buy Acer again as long as I live | |
| Karen, Tampa, FL | 4/11/11 |
| I purchased an Acer Aspire laptop August 2010 to use when away from home. I have always used Dell home computers, but liked the larger screen and the size/design of the keyboard on the Acer when compared to other laptops on the market. I began to use it fulltime instead of my Dell desktop in December. Since then it has been a total headache . . . it has two nonworking USB ports, it completely shuts down multiple times when keyboard is in use (e-mail), and I cannot get a wireless mouse to work with it. Had an IT professional check it out and he could not figure out why the USB ports do not work; he was able to get the wireless mouse to work, but after four days it quit working, and I couldn't get it to work again. I have conversed via e-mail multiple times with Acer Tech Support and done what they instructed me to do. Most recently I engaged in a Live Chat with Tech Support (in India) and they told me to call Level 2 escalation. I did that today (reached someone in USA) and was told the same thing by all . . . the computer has to be shipped (at my expense) to Temple, Texas, and should be there for approximately 14 days. I refuse to ship it anywhere at my expense!! I have already spent enough $$$ and aggravation time on this obviously defective product as it is. This company needs to reassess its warranty policy and authorize more local repair vendors throughout the USA. I would ship it directly to the desk of the President/CEO, but according to online business reports, it seems they change executives in charge of the company as often as I change underwear. I will never buy or recommend this company's products to anyone. I'm switching back to Dell!!!!! | |
Thomas Bibin  | 4/18/11 |
| Hi everybody. I'm an enthusiast of Dell/Alienware currently working as a Technician for Acer. Personally and technically I don't find anything wrong w/ Acer computers. Build quality comes inferior to Dell w/ few models of Acer[please do consider comparing your asset w/ the price tags of a Mac or Dell with similar specs before complaining on build quality]. When I handle 40 customers a day, 39 of them a perfectly happy w/ the service provided. Acer has a very good warranty policy. For the information of the customer [Jane Rittue]:- According to the Standard/Limited warranty the customer has to pay for the one way shipping during the service facility repair process. Return shipping is covered under the warranty by Acer. In all cases of repeat repairs and Higher warranties free shipping is provided. NB: Dells covers both way shipping all times and that is the major difference. When it comes to a benchmark of price to performance ratio it calls for a Royal salute to Acer. I wish Acer customers could avail free shipping under Standard warranty just like Dell but there is a limit as to what can be provided for the warranty cost. When it comes to Irate customers 90% of them are those who blame Acer for Microsoft OS/3rd party Application errors which is HW independent or wise guys considering a $800 Acer notebook as expensive and comparing them w/ Macbooks worth twice the money. | |
| | 4/19/11 |
| They don't honor their warranty. It doesn't cover the LCD! So only half the machine is covered any way. My screen cracked, ON IT'S OWN! I did nothing to this machine. It wasn't bumpped, dropped, sat on, or anything else done to it. Nobody but me has touched it. It has been protected by a padded carrying case. The machine an acer asprire one is less than 3 months old. It was given to me a month after my friend bought for me for a gift. I had it 3 weeks when this happened. I put it to bed the night before, it was perfect, the next morning I open it up the screen has black splotches on it. Basically the want a $99 to fix it I pay shipping one way. That's ove HALF of what the machine cost. I'm going to make one last attempt to contact some one in america to see if they'll do the right thing. I can get it fixed locally for less than what they charge, buying their own product from a third party. This is the worst company I've ever dealt with. As you can tell by reading the other reviews, I'm not alone in my thinking. | |
| Jeremy | 4/6/11 |
| I am giving Acer a poor rating because after purchasing an aspire one netbook, I finally had to do a system recovery after owning the netbook for just over one year. In that one year, I found, to my dismay, that the Windows COA sticker was placed directly under the CPU, and due to the heat during use, the number for my Windows installation had worn away. Acer's customer support's only answer for me was to pay for a reinstallation disc. Again, I had already reinstalled windows from the partition, and it wasn't supposed to ask for my COA again. This wasn't the case. The Techs were rude, and unwilling to help. Next time, I will buy a product from a company that actually cares about their customers and their customer service. | |
| Artemis | 3/29/11 |
| They have horrible customer service. I purchased an Acer Aspire One netbook in September of 2010, the system kept failing and showing a blue screen stating Windows had failed and it was doing a memory dump. It continued to do this until I tried restoring the netbook to factory settings. Restoring the netbook did not work so I upgraded my OS from Windows 7 Starter to Windows 7 Home Premium. The upgrade did not work either. When I called Acer they said it was probably either my hard drive or my memory. They wanted me to pay for shipping to send their defective product back for repairs. I asked to speak to the supervisor and he was unable to help me with the shipping. I work 2 jobs and go to school so I do not have extra money to pay for shipping a company their garbage back. I only purchased the netbook to use while my 4 year old laptop was taking too long being cleaned because by the warrenty company that fixes my laptop because they dropped it and had to repair the damamge. I ended up calling Acer Corporate to get them to cover my shipping to them and my shipping back. The corporate office understood exactly what I was fussing about and covered my shipping both ways. Their technical support sucks, they did not know that a netbook does not have a CD-ROM drive and they did not know how I was able to restore the netbook to factory settings since I did not have boot discs and did not have a CD-ROM. You can best believe that Acer is not getting my money ever again. I work far too hard for my money to throw it away on a company that not only sends our work to India, but also does not want to back their product. If I am told even one time that I need to pay for anything whatsoever when this netbood gets sent in for repairs than I will be taking Acer to court and sueing them. Considering that my netbook is in a waterproof, TAA approved, ultra padded, and hard shell carrying case everytime I move it and I never have food nor liquids of any kind near it I know there is no water damamage and they are welcome to attempt to call my bluff, but I have no problem calling an attorneys if Acer steps even one toe nail out of line. Most people are sick of companies not honoring their word and doing what they know to be correct so you can imamgine who would win in a legal fight. Acer needs to tread carefully since they have a real live one on their hands now. I even went back and read my warrenty and it makes no mention of shipping cost at all. | |
| Eduardo Negron,IL | 3/3/11 |
| How bring new innovation to Acer corporation? I have a new laptop and monitor idea, I really like to contact any development agent in this company may interesting bring new idea to Acer corporation. Contact information: eduardonegron@comcast.net 8474091207 | |
| Choua Xiong | 2/26/11 |
| I am giving Acer a poor rating due to the companys' poor customer service. Their phone service NEVER understands the numbers and letters you are reading into it. My laptop is 1month old now But I already send it to the repair center in TX. Cause of the mouse pad freeze on me. I haven't dont anything to it. ARRGGG. I don't want the laptop anymore lol. | |
| Karen | 2/14/11 |
| Acer is poor quality computers. I had gotten mine for my birthday last January and had to send it in for repairs due to overheating(even with a cool pad). It took 6 1/2 months for me to get it back. And I had to send it in a second time, and that took 1 1/2 months. Very unsatisfied. Plus, when I got it back the second time, it was scratched. When I had it , it was unscratched with a cover on it. So I know it wasnt my fault. If you can avoud buying acer, do it. Dell is worth paying the extra few hundered. | |
| pam-cedar rapids,ia. | 1/20/11 |
| wish i could give you a 0 but after reading the above i doubt that you would care. i have an acer laptop. i was told by my internet provider to contact acer because i NDIwas having problems.i called 888-414-3780 but i think i reached INDIA,anyway after a very long conversation and trying to understand the techs broken english i was told i have a hacker. this is my first computer so i freaked out and was willing to do what was needed. acer wanted 299.00 to fix my hacker problem. to make a long story short i decided to call my internet provider again for advice. at that time i was told that my problem was as simple as losing my wireless connection and they apologized for any inconvenience.they also assured me that i do not have a hacker. acer is the most dishonest company i have ever had the misfortune to deal with. thank God i followed my gut instints or they would have gotten 299.00 out of me for nothing. LIARS AND THIEVES! | |
| Susan South River, NJ | 1/12/11 |
| There are not enough negative stars to give this company and computer! First of all, to have to pay tech support to answer a question is absolutely ludacris! My company's help desk put VPN on my home desktop so I can work remotely. They encountered an error message that only ACER can handle. My company's help desk put the files needed on my desktop so ACER can install them. When I called ACER, they said there would be a charge and then they couldn't even perform the operation because the FCC would shut them down. It is as simple as changing a setting on my computer but they're not allowed to do it. I called ACER Corporate and they won't put me through to any tech support other than the one that said they can't help me and they were EXTREMELY RUDE!! Now I'm stuck between a rock and a hard place and can't work from home until this is fixed. | |
| kat | 1/13/11 |
| acer has not called me back on a telephone call i placed yeasterday wow they want us to buy there products and all but do not follow thur with there customer service calls wow ! not good at all for them. mich | |
| chad benjamin | 1/14/11 |
| i sent my computer out with a cracked screen and a messed up webcam cause the led ink got inside it. anyway i sent it out to temple texas to get it repaired and i just got it bck a min ago the screen is still cracked the webcam i believe is still messed up and now the whole system has crashed. i am so pissed off at the moment i am 13 and have a mind of a 20yo dnt piss me off any more then i am. which means fix my damn computer gimmie a new hard drive or gimmie a BRAND NEW COMPUTER!!!!!!! | |
| Disappointed Customer | 1/6/11 |
| I purchased 4 Acer Aspire 533 netbook computers for my computer repair company. The only reason I chose Acer was because we rarely see them in the shop for repair. I beleive now that most units experience failures soon after being purchased and the customer will send them in on warranty, any systems that survive the repair process die before they ever see a local repar shop. 3 of the netbooks I put into the field. They are used hard 12 hours a day 6 days a week. Dust, heat, cold, vibrations, not abuse but heavy use. Those 3 units have survived 4 months so far with no problems what so ever. The other netbook was assigned to the office. I unpack this computer and setup the business programs on it. After less than 12 hours of use the keyboard failed. Several keys stopped responding and the function button was permantly activated. I called Acer customer service to have the unit repaired on warranty. After being hung up on twice and struggling for more than 3 hours through the language barrier I finally got shipping setup via FedEx to a repair center in Temple, Tx. I called them after a week and they told me that they would need to replace the keyboard. This is a rather simple task to complete, we do it at the computer shop daily. After being gone for over 2 weeks the laptop arrives from the repair center via FedEx. I open the package very carefully, paying careful attention since this is a brand new computer thats barely even been used. After removing the unit from the box I notice a deep 5" scratch going across the back of the other wise perfect screen. I then open the laptop and several pieces of broken plastic fall out of the keyboard. After careful inspection under a magnifying glass I discovered that the technicians had broke 3 of the 5 plastic tabs that secure the top of the keyboard. the keyboard was twisted and forced into place causing the new keyboard to be more problematic than the original one. the plastic trim around the keyboard is scard and scratched from the technicians carelessly prying the keyboard up. The monitor is loose from the base of the laptop and creaks when it is moved. I examined the box and it was in perfect condition inside and out. If this wasnt bad enough, as I sit there feeling totally hopeless, I notice that the technicians have drawn doodles in the dust of the monitor. I called customer service and camly asked what I should do. They told me to send it back to the original repair facility for repair. I decided that the unit may come back with even more damage. so $350 for a severaly damaged computer that was only used for less than 12 hours. Thats not a very good deal. It was dumb for Acer to treat us this way. We directly influence what kinds of computers our customers buy well over 60 times per week. Many of are recommendations are for Acers. That stops now. I wonder if Acer thinks not fixing the unit correctly was worth losing thousands worth of sales? | |
| Helen Oneill | 1/8/11 |
| THIS IS THE WORSE COMPUTER IN THE WORLD... IT CLICKS SOUNDS ALL THE TIME...I CAN NOT GET WARRANTY HELP...IT IS 6 MONTHS OLD AND HAS WEIRD SOUNDS COMING THAT SHOULD NOT BE ... HAS A VOLUME SCREECH.. THE MOUSE PAD IS TO SENSITIVE... AND THEN WHEN TYPING IT JUST DISAPPEARS... I CAN NOT GET HELP SO I AM GOING TO BITE THE BULLET AND BUY A NEW ONE... WHEN TYPING THE MOUSE JUST GOES ANYWHERE AND YOU ARE TYPING IN A LINE YOU ALREADY COMPLETED.. WORSE COMPUTER IN THE WORLD ...THEY SHOULD AND WE SHOULD NEVER LET ANYONE BUY ONE... WARN YOUR FRIEND'S!!!!!!!!!!!!!!!!!!!! | |
| Bonnie Mt Pleasant, SC | 12/18/10 |
| How bout NOOOOO stars. I have an acer dumped my soda on it, I sent it to acer they called to tell me it wasnt under warranty fix it would cost 199.oo to but by the time I returned the call they had shipped it back to me. I set up for them to repair at there 199 rate and got 2 gaurantees that it would fix everything and be back to top condition and yes yes yes was all I heard and paid 21.00 shipping again. They called me week later to tell me they could not fix it everything was damaged but they would sell me a new one for 628.00. I told them after a long long long fight to send my computer back. They refused to give me shipping credit and told me it was my fault it was water damaged, which they new the first time I sent it in, anyway I took it to a local company and after replacing the hard drive my computer is perfectly fine I am typing on it now. They rip you off at the repair center and I am writing headquarters, they have poor pooor customer service, good product I love my acer!!!! HATE THE COMPANY!!!!! | |
| Nathan Marquardt | 11/26/10 |
| I bought a netbook to have communication with family while in the military, but one week after purchase it would not boot up, i sent it to get repaired, it took 1 day to get from Virginia to Texas normal priority mail, and 2 days to repair, but when they sent it back they only put part of my address on it so it got returned, they promised to ship it two day because of their mistake, but did not, they lied to me, it was originally sent back to me on 11/11/2010 it is now 11/26/2010 i still do NOT have my computer, i have went almost a month without a computer and they just say there is nothing we can do. ACER has the WORST customer support and products i will NEVER purchase anything through them again or recommend it to anyone. | |
| | 11/10/10 |
| the worst customer support that you can get... I bought a new acer monitor and they want to charge me for help. I have never dealt with a company like this. Never again. | |
| brahim | 11/10/10 |
| acer and gatway E machine is garbage computer no body talk nice about acer this company sude be stop selling ther product in saudia arabia am business advisor for saudi government i will do my best to stop this corporation not to sell in any arab country ther business is scam please stay i way from acer and gatway | |
| Charles | 11/10/10 |
| I rated this 5 stars because it is so funny. This is clasic. Arun P: Hi, my name is Arun P. How may I help you? Charles Millner: Do you have a phone number for ACER? Arun P: YEs Arun P: Charles, my understanding is that you need the Acer voice support number? Arun P: I will be happy to assist you, how ever please provide me the correct serial number or SN ID. Charles Millner: Yes Charles Millner: I want to talk to someone in Customer Service in the United States. Charles Millner: If you have the main number for the factory, I can go from there. Arun P: Okay. Charles Millner: Standing by for phone number. Arun P: Sure. Arun P: Charles, may I know the year of purchase of your computer Charles Millner: 2006 Charles Millner: I know that my system is out of warranty. I want to talk to someone at ACER in the United Sates, about another issue. Arun P: Charles, I am sorry that we do have a voice support number for in warranty customer's only. Arun P: Charles, I can understand your concern, however I am sorry that I am not able to get the computer details from our data base since the computer is old model, I see that computer is out of warranty and I am going to see what best I can do for you. Arun P: May I please know the issue you are experiencing with the computer? Charles Millner: All I want is a phone number for any ACER facility located in the United States Charles Millner: If you can not porvide me with a phone number, just tell me and I will eventually find one. Charles Millner: Standing by. Arun P: Okay. Arun P: Charles, the voice support number for Acer is 1-800-571-2237. Charles Millner: Thank you Arun P: Charles, I am sorry that you won't be able to contact this number since the computer is out of warranty. Charles Millner: then why did you give me this number? Arun P: Charles, I have already informed you. Arun P: Charles, I am sorry that we do have a voice support number for in warranty customer's only. Charles Millner: Do you realize that this conversation could be as funny as "Whos on First?" Charles Millner: It was an Abot and Costello act. Charles Millner: You can look it up on the web sometime. "Whos on First." Arun P: Charles, I can understand your concern, however may I please know about the issue you are experiencing with the computer to help you? Charles Millner: It has to do with the company that ACER reccommended to me for support for out of warranty problems. This company is a joke, and I want to tell the CEO of ACER that it is a Scam. Charles Millner: I really need to talk to someone before they close today. I need a phone number. If you don't have one that will work, thats Ok. Charles Millner: Standing by. Arun P: Charles, may I know what can I do for you? Charles Millner: This is funny...........I want a phone number. Charles Millner: If we continue this conversation any longer, I could see this routine to someone. This is great. Charles Millner: I ment to say sell not see. Charles Millner: Can I print this conversation out???? Arun P: Charles, I am sorry that we do have a voice support number for in warranty customer's only. Charles Millner: Ok............thanks for the effort. Arun P: You are welcome. Arun P: Thank you for contacting Acer live chat, have a nice day. Leave Request Email Response Type your message here, then click Send or press Send Attach File | |
| Wendy Chester | 11/6/10 |
| Wish I could give them 0. I called Acer warranty to tell them that my ac adaptor had gone out. The man on the phone told me that I had 2 options. The first option was that they would send me a new one but needed my credit card to hold money on. When I asked why they told me it was just until they got the old one back then they would release the hold. I told them my computer is still under warrenty and I was not giving them my credit card. Well then the second option is what you'll have to do. Pay to send the broken one in then in 14 business days I'll get the new one. I asked why they needed the broken one and was told that they repair them. HMMMMMM don't know exactly how they do that but....So I told them no I have a third option come Monday Morning I am calling corporate. I tried calling the service center number on the back of the warrenty booklet,yeah it has been disconnected. Will never ever purchase another Acer. | |
| SORRY SAL | 11/5/10 |
| I have experienced many of the same things as other customers and it's really frustrating. I have to buy a new laptop OF COURSE A DIFFERENT BRAND. The customer service is awful, the wait time on the phone, the managers, and the product itself. I won't go into detail about my disappiontments with ACER because it the same things you guys have already said. I'm just sorry I didn't read the reviews first. I paid good money for this laptop and could have purchased a dell, e-machine, compaq, or hp for less. FYI-Dell has excellent customer service and honors their warranty and values their customers. It technology so things will happen but the way it's handled from that point is UNBELIEVABLE. | |
| Rose sc | 10/28/10 |
| I am thorough frustrated with Acer's attitude toward incoming calls and no follow up. I have a laptop, 2 years old, used only for download photos, and harddrive died, after searching the web multiple times and calling without a person to talk to, I finally called corporate and they advised to obtain hard drive and then to call again and they would send me an operating system. I asked if I could purchase at their site, and was advised older ? hard drives are sold to vendors for resale to public. I have tired on Ebay with no luck, have called your offices sooooooo many times and only want to locate someone to resolve this problem. I am upset that your repairs are being handled by outsourced area that charges by the minute to diagnose,. then to charge you much more than the items are worth. | |
| Clif | 10/25/10 |
| Terrible technical support. Refuse to honor warranty despite "purchase date" listed clearly on their website that is still within warranty. Have some magical second "purchase date" that is outside of the warranty. Tech support hung-up on me several times, refused to listen, refused to check the website, transferred me all over, and often answered with sarcasm. Absolutely astonishing. The 100% worst customer service I have ever received in my entire life. | |
| Ralph Green | 10/23/10 |
| Here's why I give them a poor rating. They thought I was in another country, even though New Mexico is a state. The tried to screw me out of Warranty time also. Chat Transcript - 10/04/2010 01:11 PM Hi, my name is Ambli. How may I help you? Ambli: May I confirm that the serial number of your Acer product is LUS700B028914359951601? Ralph Green: Hello. I sent this unit in not long ago due to hard drive problems. It is doing exactly the same thing again. Ralph Green: yes Ambli: Thank you for the confirmation. Ambli: Ralph, I have validated this serial number and found that this computer is not covered under warranty. Ambli: However, I will do my best to assist you. Ambli: May I know the issue in detail? Ralph Green: The same as last time. The hard drive locks up. Ralph Green: I get an image on the screen, but no reaction. Ambli: I understand that the computer locks up intermittently. Am I correct? Ralph Green: All the time. It's unusable. Ambli: Okay. Ambli: May I know when did this issue start after repair? Ralph Green: The pointer moves, but no reaction to clicks. Ralph Green: about two weeks ago. Ambli: Ralph, have you performed a system recovery? Ralph Green: Tried. Ambli: May I place you on hold for 3 minutes while research this issue? Ralph Green: sure. Ambli: Thank you for being online. Ambli: Ralph, In this case, you can send this computer to our repair center in Temple Texas/Ontario. However, if you send the product today, you will get free service. Ambli: I will check in our database to know whether you can extend the time. Ambli: Please provide me 2 more minutes. Ralph Green: I will send it. Ambli: Great. Ambli: I appreciate your patience. Ralph Green: can you email me the address? Ambli: Of course. Ambli: Are you in US or canada? Ralph Green: US Ralph Green: New Mexico Ambli: I would like to inform you that we support customers from US and Canada only. Ambli: Have you purchased it from US? Ralph Green: New Mexico is a State :) Ambli: Okay. Ambli: 10986 N.W.(North West) H. K. Dodgen Loop Temple, TX 76504 Ralph Green: since 1912 Ambli: I will provide you a case number. Ambli: Please read the below disclaimers now. Ralph Green: OK Ralph Green: Same place I sent it last time. Ambli: Ralph, I am sorry. I found that the previous case number has expired already. Ambli: Now you are not under 90 days service warranty. Ambli: So you will have to pay $99 and one way shipping charges. Ambli: Shall I go ahead? Ralph Green: How is that possible. I received the email to mail it on 7/04/2010. They didn't receive if for days later Ralph Green: I still have the emails Ambli: I can completely understand your concern. However, the case number has expired already. Ambli: I really wish I could help you. However, my scope of support is limited here. Ambli: I need to create a new case number for you now. Ralph Green: They received it on the 15th Ralph Green: I can send you the email Ralph Green: warranty shouldn't start until I got it back Ralph Green: not when the problem was reported Ambli: I can completely understand your frustration. Ambli: Unfortunately we do not have any other option. Ralph Green: It's not frustration, it ethically right Ralph Green: supervisor please Ambli: We can provide you free service only up to 90 days. Ralph Green: it hasn't been 90 days Ralph Green: read the date on your own emails Ambli: Ralph, supervisor can provide you the same information. We will not be able to change the depot repair policies. Ambli: Unfortunately I do not have that option. Ralph Green: I reported it on the 4th Ambli: The July and August months have 31 days/ Ralph Green: You received it on the 15th Ralph Green: that matters not Ambli: This case number has been created on 07/04/2010. Ralph Green: the 15th is the receipt I have Ralph Green: the repairs weren't done then Ambli: This case number has been created on 07/04/2010. So 90 days are over already. Ralph Green: warranty starts when I get the machine back Ralph Green: no Ralph Green: I didn't have the machine then and the repairs weren't done on the 4th Ambli: Ralph, we are calculating the days from the day when you create the case number. Ralph Green: we didn't teleport it. Ralph Green: then you're calculating wrong Ambli: I am sorry. This is the only option I can provide you. Ralph Green: you're saying you do not have a supervisor? Ambli: Our supervisor will provide you the same information only. Ambli: They will not be able to change the policies. Ralph Green: I still want to speak to it Ambli: Okay. Ambli: Please provide me 2 minutes. Ralph Green: your policy is has bad math Ambli: Please provide me 2 more minutes. Ambli: Let me check with my supervisor. Ralph Green: OK. I still have the email that says you received the unit on the 15th. Ralph Green: The repairs weren't complete until the 18th Ralph Green: You will be cheating me out of two weeks Ambli: Thank you for being online. Ambli: Ralph, you can contact our higher authorities in this case, Ambli: I will provide you a web link now. Ambli: Through this link, you can contact our email team. They will transfer you to level 2. Ralph Green: I will, because as it stands, Acer is cheating it's consumers. Ambli: acer1@mailwc.custhelp.com Ambli: I fear that I am not the right person to comment on this. Ambli: Please provide me 2 minutes to create a case number for you. Ralph Green: email that to me Ralph Green: I agree. Ambli: acer1@mailwc.custhelp.com Ralph Green: That's why I want higher in the food chain. Not your fault you company is a rip-off Ambli: I can understand how you feel about this issue. Ambli: The case number for future reference is 1-71FQ13. Ambli: Please provide the above case number to email team. Ralph Green: OK. email that also. thanks. Ambli: Okay. Ambli: You are welcome. Ambli: It was a pleasure working with you. Ambli: Thank you for contacting Acer Technical Support. Have a great day. Ambli: Good bye, take care. 'Ralph Green' disconnected ('Concluded by Agent'). | |
| Randy Turner | 10/18/10 |
| DO NOT BUY THEIR COMPUTORS THE DO NOT WORK AND THEY LIE TO YOU AND TRY TO GET YOU TO SPEND MORE MONEY THAN WHAT YOU HAVE ALL READY SPENT i HAVE CONTACTED THEM MANY TIMES AND THEY MAKE UP ONE LIE AFTER OTHER, WHEN MY LAPTOP WAS THREE WEEKS OLD THEY KEPT SAYING THAT MY LAPTOP HAD VIRUES AND i NEEDED TO PAY OVER 200.00 DOLLARS FOR THEM TO FIX IT EVEN ATFER i EXPLAINED TO THEM THAT MY MCAFEE PROTECTION SAID NOTHING WAS WRONG WITH MY LAPTOP IT TAKE TRYING TO MAKE ME PAY SOME GT PROTECTION AND THEY WERE LYING, MY LAPTOP DOES NOT WORK HARDLY EVER HAS AND I BOUGHT MY LAPTOP AT MY COLLEGE BOOKSTORE AND HAVE NO MONEY TO BUY ANOTHER SHAME ON YOU FOR CHEATING POOR COLLEGE STUDENT OUT OF THEIR FURTURE | |
| Diana Rutledge | 10/8/10 |
| I am sorry I bought this comp. It is not a purchase I iwoul recomend to ant one. I have had it for about 2 years and it needs repair already I only use it about 1-2 times a week it hasen't been used that much. It needs a new screen picture jumps and has lines in it I will never buy another one from this company | |
| Crissy Tubb | 10/6/10 |
| Reading these reviews have me even more dissatisfied with Acer than before, I didnt think it was possible! Apparently I picked the crappiest computer imaginable to purchase. Just like the rest of these people are saying your product really sucks and so does your customer service. I am definitely reporting acer to the BBB of Maryland! I wish I could rate the product and your customer service at a big 0 because a 1 is actually to good for your product and your company! I will spread the word across America Do not ever Purchase any products from Acer! | |
| Bonnie Phelps | 8/24/10 |
| Don't buy Acer!!!! I bought an Acer Aspire One. The microphone is crackly. Sent it in after terrible talks with INDIA. I had to pay to send it into repair. Came back with micro. still not working with Skype. On the phone again with INDIA and finally, after 2 hours, I got US help. NO HELP. They want me to send it back again!!! BBB has Acer listed with a C-. They expect at least a B from good companies. Tech. support is horrible!!!!! | |
| Carl E. Bell | 6/25/10 |
| Reference: Repair Service #16KSHIP To whom it may concern: I give Acer a 1 Star poor rating because since purchasing my Acer Laptop in October 2009, I have had to return it for repairs a total of 4 times. Each time taking a week to three weeks out of my work schedule. I am very disappointed and disturbed after sending this computer in for the 4th time [my warranty ends in September 2010], I am now being told by the repair center in Texas that the computer has suffered a liquid spill and major components need replacing and that I will be responsible for $199.00 repair cost. Each time I have returned my computer, it was because of no fault of my own. In complete honest, I have never spilled liquids, drop the computer or caused any such damage which would cause the computer to be sent in for repairs. I purchased an Acer Laptop because I thought it was a great product, but have come to discover that the product spends more time in repairs than on my desk. I am willing to forget the numerous times for repairs and shipping periods, if my computer is repaired and/or replaced for the last time without me having to forfeit any money to do so. It baffles me that after 4 return times, I am now being told the damage is my fault. This I do not accept and will not take this explaination likely or without further action on my part. Therefore, I ask you to honor your warranty and statement of "good" customer service to my purchase. Thank you very much. Carl E. Bell 151 Hunting Avenue Hopikins, SC 29061 803-206-4941 | |
| Kerrie Tankersley | 8/18/10 |
| My laptop has gone to repair because it was overheating. It was about 4 months old and cost close to 700.00. When I received it back, it had been damaged in the repair center. The plastic casing had a gash down the entire right side, it had clearly been dropped and the LCD screen was damaged. It was in perfect condition when I shipped it and the shipping boxes were not damaged. I confirmed with a representative at their Level 2 support that it had been damaged and was assured they would fix it, so back it went a 2nd time. I received it back almost 2 weeks later and the LCD screen was damaged and a portion of the plastics they had repaired was not installed properly. I called again only to be told by Level 1 support that he was reading notes on my account stating they would not repair the damage because I had caused it. Once I finally reached Level 2 support, I was told there was no such note on my account. I was assured if I shipped it back a now third time, that they would cover overnight priority shipping to and from. I was assured it would return to me by the end of the week and my repair would be completed the day it was received. Fed Ex has now missorted the box and I can only hope it arrives. I have called Level 2 support again and spoke to Customer Care and frankly, they do not care. I was told that "if" and "when" my laptop arrives, they would repair it and it would take 7-10 days. I spoke to Lorraine, and ultimately hung up because she all but stated to me she didn't care. I have no idea if I will ever see my laptop again, or recover the costs of what I have loss. If I do receive it back, I doubt it will be in any usuable condition. Please, please heed my warning and do not purchase anything Gateway or Acer. I don't want anyone to feel the way I have the past few weeks trying to get customer support from a customer care team who doesn't care. | |
| tom mcqueen | 8/11/10 |
| i what to buy acer computers for my kids but when i called acer their reps could not understand my question then hung up on me i was polite and never raised my vioce just kept trying to explain that the acer on thier website configuration was not available at any of the stores i went to and if they could send me in the right direction all they kept saying was go to home shopping network at this point customer service is that bad that i would never even consider buying acer or gateway | |
| Jane Rittue | 8/6/10 |
| I am giving Acer a poor rating due to the companys' poor customer service. Their phone service NEVER understands the numbers and letters you are reading into it. When I typed the ID numbers into their website it couldn't read them either. Finally I punched them into the phone and finally got to talk to someone. We were told that we would have to ship the net book both to Acers' repair center and back to us at our own cost. Keep in mind that this computer is still under warranty. By the time we paid insurance, shipping and a return receipt it would have cost us more than to repair the computer locally. I even spoke to the manager at the repair center and he said he had no options. We are in the market for two new laptops and you can bet neither of them will be an ACER. No wonder they ask you if you want to extend your warranty at the beginning of the call, no one would buy it after they knew what the service was like. | |
| Fanella Hunter | 7/7/10 |
| I want you all to know that I believe when a product works the information must be shared. It is up to the consumers to share their information; I would give ACER 5 stars because I purchased a laptop Aspire 3680 series in August of 2008 from Walmart and I have not had any problems with it AT ALL!!! As a matter of fact, I ran over my laptop while it was in my traveling case not once but twice coming out of my driveway; going backward and forward in a hurry for work. When I realized it was my laptop bag I just knew that I would need to purchase another one so on the way to work I was trying to decide what budget it would come from. To my surprise, when I got to work I opened my case and yes my screen is cracked definitely but the computer still works. I just have to minimize the screen at times to see the words but IT WORKS!!!!! I would recommend ACER to anyone and thats the only laptop I will purchase EVER and U am hoping to purchase one before Christmas. F Hunter Training Specialist, DIRECTV (256) 922-7423 | |
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