Acer America Corporation Corporate Office & Headquarters

I bought a acer tablet not even a year ago, First off it came with a defective charger. Then 6 months later the screen spiders. I spoke to Support and they said Acer doesnt cover Broken Screens under warranty They say it would cost me $199 + tax to replace the screen. What is a warranty for? And why is Acer the only company that wont cover broken screens. I know for a fact Apple And Sony covers there customers screen. I've always bought from acer and same with the rest of my family. I will take my business else were and will let friends and family know about the poor service Acer offers.

I have 2 acer's lap tops. Both have severe troubles. Both started have trouble at the same time. Acer did send out a patch in time to save one. But as for the other, It will not even start up. All it dose is , setup is starting service.

Acer, and other brands, might have a problem with its wireless chip. It fails about every 15 minutes. You have to reconnect. My carrier knew about it. I'm fearful that I've bought a lemon and the reviews of Acer suggest they have no concerns about pleasing customers.

Like some of the letters I have seen here, I too have suffered at the hands of lax Acer attitude in India. My laptop battery failed during warranty period. The failure was accepted by the local Serive Center. Since September 2012, I have been exchanging e-mails, but no replacement has been forthcoming. I am extremely frustrated with the guarantee and follow ups. I wish I had not procured acer laptop in first place

I recently purchased an Acer One Lapto for my Daughter for X-mas the battery will not hold a charge and the laptop will only power up with the battery dissconnected. I called Tech support and spoke to a Technician that speaks very little English and did not understand what the problem was. I finally was able to get him to understand my problem and he sent me a replacement battery. The replacement battery does not hold a charge and he laptop will not power up with the battery in place. Now I have to send the laptop in at my Expense to see if they can fix it. So basically I have to pay for Acers faulty product. This is the first and very last Acer product I will ever buy and I will make sure to let everyone I know not to Buy an Acer product.

I have had my laptop for just over a year and it has had to been serviced twice the last time was for a hard drive which cost me over $200 dollars and is still not working right. Plus you can not get a hold of support I tried several times and they keep saying I cannot get support help. What kind of company is this. I would advise anyone not to buy acer computers or anything else.

This is got to the the worst company I have ever spoken to. The staff is clueless. I call the corporate off and the operater and she could not give me titles because all she has is a list of names and extensions. I can't even get to a manager. This company has this worst all around service.

I am a PC Technician, and reseller, and have generally been pleased with the Acer PC's I've purchased for my customers. Until now. I have had an new Acer delivered to a customer that had Audio/Video issues out of the box. It has now been back to repair THREE times, and it STILL has the same issues. Acer support REFUSES to replace the new unit, and they just keep telling me to send it back, and they will repair it. My customer has given up on this, and I was forced to spend my own money to replace the laptop with a different brand. I have given Acer three opportunities to resolve this issue, and they have not acted in good faith. So be it! I will never purchase another Acer product for my customers or myself.

Acer is the worst company I have ever had the misfortune of doing business with. As a member of the military I feel very used and mistreated. A minor software issue became a "liqid spill and keyboard replacement" when the issue was with the software. Are these people that lame. My keyboard was working fine when I sent it. This is a tactic to get paid for issues not covered under warranty. I am taking this company to court. Beware, Acer is an unethical company!

This is one crappy computer, usb ports stop working,camera not found is an issue, multiple system crashes. Do not by this computer!!!!! waste of money!!!!

I have an Acer tablet and it has worked great. I had an older netbook as well. I like their products and support has been very helpful.

I just spend a full day working with Acer over the phone while they worked on my computer to fix a trojan horse/ virus problem. They initially agreed to fix two computers remotely for $200. After the first computer was fixed, they wanted another $100 to fix the second computer that they had agreed to fix along with the first computer for $200. After around an hour of discussing this problem with one of their managers in India, there was no resolution and he told me to contact Acer next week. He finished the conversation by hanging up on me without resolution of the problem (his name is Vednik). They have terrible customer support. If you are looking for a company that backs their product, forget about Acer. There are certainly better computer manufacturers out there that train their employees in customer service. MY ADVICE IS TO STAY AWAY FROM ACER AND LOOK FOR QUALITY AND CUSTOMER SUPPORT ELSEWHERE. THEY SURE DO NOT OFFER EITHER.

ACER SUCKS. The phone support diagnosed my computer as working fine because it booted up when I turned it on !!!! Smart guy Kumar GWSI 1717 ! - almost 1 hour of continual refusal by him to provide just the address for the repair place to have warranty work done or to let me speak to a supervisor. This computer has been in and out of computer techs hands ever since we bought it under one year ago . It has recurrent technical malfunctions/ spontaneously shutting down, inability to turn on with battery in and "missing operating systems", messages that state there is a driver problem yet ACER is busy pointing the finger at just about any other possibility. They are confidant - not even seeing the computer-it is all a software problem that can be fixed by a new disk purchase. Apparently our computer techs over the past several months of having it on their bench know nothing yet Acer tech - Kumar-can diagnose it by just turning it on on my end. Pull Your Head Out Man !!!! ACER DOES NOT STAND BY THIER PRODUCT. This is a professional 1800.oo dollar computer that is unreliable and I would NEVER recommend their products to anyone. The billable work hours lost in the office and at home are now significantly more than the cost of the machine. Would love to take them to court.

Heya,You might take a look at the deal page on pungle. They have trcgrdiieet, newegg (the super awesome nerdy solution), amazon, best buy and Walmart (which actually has some good deals on puters. Plus if you shop on pungle, a portion of what you spend goes to the charity you select, 100% Free to the user. It's kind of an enlightened way to shop!

I give acer 1 star and five cardboard cookies I bought acer aspire about april this year went to start it up the other day error message no image found guess what no restore partition found either tried to use the restore disk that I made would not reinstall from that I have tried several windows 7 disk and still no luck acer tech support said that I would have to purchase a set of factory recovery disk in order to get it going why should I have to when I purchased them with the computer but was never in the box so where do you people get off at trying to charge people for something that is rightfully theirs to begin with but never received havent you all heard that there is a law that protects people like me and Im being about it for now but Im not going to be for long I am putting all over the internet how you people are doing me and I hope that there are thousands more that are having the same problem or have had the same problem out of you people and us band together and get what belongs to us thank you for nothing

We wish to thank everyone just as bforee for your lovely thoughts you actually gave Jeremy when contriving a postgraduate study and also, bare in mind, concerning presenting each of the strategies within a content. When we possessed acknowledged within your page this past year, i will are already saved from the nonessential procedures we had arrived utilizing. Thanks.

bought an acer Aspire 1430 for home. the machine will not navigate away from the home page. Acer told me the problem is with my internet provider.......They could not link up to the machine even though remote is turned on. This is a new machine still under warranty. Support(Acer)wants to sell me a 150 dollar year long fix. I think the machine should work,right out of the box. I would rate this product and support service less than "poor" if I could. VERY disappointing!

I have had my computer one week and one day I have had several problems with it losing the Internet Explorer connection altough my modem shows it working, this morning I had a black, blank screen, had a trash bin and the start button showing other than that it was blank, black, so I restarted it and it came back to life. I feel this is unacceptable, and I will either return it to the company I bought it from, and/or contact the BBB, I am sick of being ripped off by computer companies, it was the same with another company earlier this year.ACER TAKE NOTE, THE BBB WILL BE HEARING FROM ME

Once your Acer product is out of warranty they won't let you access any of their email and their chat support is a sham, all I want to do is send in my monitor for PAID repair. Thanks for the number. I'm calling corporate on Monday and giving them a piece of my mind.

Poor is not the word for Acer. Customer (we don't care ) lack of service. Purchased Acer Table in Dec. have had to send back twice, now for the 3rd time and I get to pay all three times. I have got to where I saved the box they sent it back in. Not just one problem but mutli. Company will NOT replace, only repair. Never ever buy a product from this sorry company.