35 Reviews For Western Union Headquarters & Corporate Office

Worse Service Ever

I have been on the phone with Western Union for the past FOUR HOURS!!! This has been the most HORRIBLE experience I have ever dealt with!!! I am a deploying Soldier in an emergency situation and I never thought I would have to deal with this!!!

Western Union, Trinidad location

On April 17 and April 24 2014, the Western Union location in Marabella (Bright Ideas), Trinidad, West indies was closed. There is no sign stating the business is closed and the head Office of Western Union located in Trinidad was not even aware. How can they continue to advertise a service and not deliver. Thumbs down.

my money

i ve made 4 transactions already and i have to do 1 more. please respond me is this the final transaction? i am selling one item from slovenia to california. will i get my money by travel agent surley? no one doesn t respond me why s that? i ve already spent 3200€

Always out of service

I live in a small town where there are only 3 locations with WU. Why is it that all of them are down for days and I can't pick up my money. Even the near by town had trouble with all their locations. All I can say is everyone needs to start using money gram. It's faster and more reliable and they check to make sure the person sending and picking up are the right people.

new owner of western unoin

I don't need western union to protect me for I don't send money to people I don't know. I demand to talk to the CEO of western union Making your customers mad is bringing action again western union. very mad customer

MR

I want to know why you are putting everyone's transactions to conformation and then noone will answer the phones.... WHY, I am sick of sitting on hold.... You suck anymore

I;m not a business

WU has determined that I am a business and has blocked me from using their services in the future. I am not a business, just a man trying to send money to his family in the Philippines. I have sent funds for years and not I can not. Thanks WU

horrific service/crooks

Horrible service, disrespectful staff and they need better speaking associates. They took monies out of my account without my final approval, then have nerve to get an attitude because they telling me 7-10 business days for a refund, yet their mistake has me overdrawn and in a mess. I pray they go out of business in time as I am officially boycotting them. I'd restart pony express again before using them again.

It's too bad Western Union has to outsource their customer service outside the U.S. There has only been one instance in my previous 9 encounters where their customer service rep could be understood by me and knew what they were doing. There is always conflicting information from them and when they don't have the answer they normally hang up - the same if you ask for a supervisor. My preference is going to a grocery store to conduct WU business when I can - I can at least understand them and it takes no more than 5 minutes versus 35 if you're lucky. Too bad they don't have the reputation they used to have in the "old days".

Consummer

Been send money from the internet/web for several years, as of last month I can't seem to get the transactions approved, when I try to get this resolved through their phone operators or speak with any one with intelligence they only keep reading from the same cards, sorry sir our system has a high security and we cant see why this is happening, well, get someone on the phone that can, or at least send this off to corperate to look into it. Very Sad customer support. Looking forward using LBC.

UK

This company states they are a global company but only provide customer service within limited hours, this is inadequate especially when you make an error. This service tends to be required in emergency situations. Currently the only solution they have in place is for the customer to make an additional payment and bear 2 transaction costs. Not right! A service issue that can easily be resolve just look at credit cards organisations. I do not recommend this organisation.

Do not use this company

Horrible service, horrible customer service and horrible problem solving. DO NOT USE THIS COMPANY

sad way to conduct bussines

Had my money order stolen. sent them 15$ for a piss poor photo Copy of the cashed money order. Filed a clame after receiving the copy my address was clearly changed the account number was whited out then scribbled out the pay to was changed to L. EAGL. E the endorsement on the back was scribbley lines none legible na and I recived a letter stateing my clame was denied due to lack of evidence. they would reopen my clame if I had a copy of the origional they have lost me as a customer.

western union is a very sorry company i am disabled i have been getting my money on there card for about a year now they have had my money on hold for 5 days an will not give it to me i get paid once a month my retirement an ss,i need that money i worked 30 years for the customer service dept is very nasty i dont want anything that does not belong to me rest assure my money will not be there next month

people pickup money thats not in there name

OMG- Regulators take them down

Western Union has stolen $ yet again. We have. Ann verification they have the $ and have had it over a week. They claim in numerous phone calls that they don't have it or online verification must be done with no information to do it. This scam needs to be dealt with by the government. Many hundreds of reviews showing there's defrauding and misuse by people. Please department of Banking Affairs and Justice Department take note and make arrests.

Horrible service

This company provides no service. They refused to give me the contact information for e corporate office. Their staff is inept and not trained to preform their jobs. Beware of utilizing their website for a large money transfer you risk your funds being tied up for days with no assistance from western union. You will only get the run around

SOMEONE TAKING MY MONEY ORDER OUT OF MY RENT OFFICE. IHAVE BEEN ON HOLD FOR HOURS A DAY TALK TO POOR CUSTOMER SERVICE. PEOPLE THAT ANSWER THE PHONE HAVE NO SENSE OF ORGAQNIZATION ON WHAT IT FEEL LIKE TO HAVE SOMETHING TAKING FROM YOU.TELL ME THAT YOUR COMPANY IS NOT GOING TO GIVE MY MONEY BACK. IHAS 6 REFERS NUMBER WHEN I CALL.POOR---------------------------------------POOR SERVICE-

I have been using western union money orders for the last ten years. this is the last time I will be using this service.I was told that it would take 30 days to get a refund from western union on on a lost money oder. My question to the customer service supervisor was is there a fast way to get the money refunded if I paid the service fee over the phone instead of sending in all paper work first? This money order was paying for a very rare collectiable I had spent the last 5 years trying to find. He said he could only do the refund one way and that was that. He showed very little concern for helping me.I will probable loose my chance at getting my collectiable and will have to wait even longer. Thanks Western Union for doing this to me. Vets beware this place does not care about you.

Thniknig like that shows an expert's touch

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