The Toro Company Corporate Office | Headquarters Contact Phone Number & Address

Paul P. Valtos

1/8/12

I have to congratulate your company and the idiot who ran it for buying a company which had an outstanding product, WHeelhorse and by cheapening it destroyed it. I would be curious as to the background of that individual. He suredly did not have an engineering background but probably a marketing backgound or possibly not even a college education. You then wonder why Honda and MTD have cornered the manufacturing of lawn equipment for consumers and made a profit. The sale of after market Wheelhorse parts is unbelievable. Just check with Kohler concerning their sale of entire engines, short blocks, for K321's alone. I list only one engine designation but Kohler still has a demand for all of those engine models that Wheelhorse used. The Toro Wheelhorse i presently have has had the roll pins fall out a year after I bought it and each year succeeding. The right rear wheel fell off three times and I only cut an acre and a half. I would never buy anything that Toro makes. Their philosophy is, no matter if it runs, unload it.

jimmy E. Phillips

10/12/11

I purchased a Toro Timecutter 4235 zero turn mower on 7/25/11. I have taken the mower to an authorized Toro dealer not once but twice to have the mower repaired. The dealer told me that the problem with my mower is a common problem that they have had to deal with on just about every new Toro mower of this model. ). I have called 4 different authorized dealers in north Alabama and they all say that they have experienced the problem that I am having with this model. I have found that there was a recall from Toro back in MAY, 2011: Bulletin CNZ#31 Brake Arm Burr Removal. I purchased my mower on July 25,2011 . This problem should have been fixed prior to my purchase and certainly prior to delivery to my residence. I contacted Toro Customercare and they told me that my only option was to continue to take te mower to an authorized dealer to fix under warranty. I subsequently asked customer about the possibility of getting a replacement mower since I obviously have a "Lemon". TORO customaer care would not reply beyond the one time response.Why doesn’t Toro fix this problem at manufacture and assembly instead of shipping to the customer and having them deal with the problem through working with an authorized dealer????(Since this is a problem with the mower ) that TORO obviously should knew about

Ray Bird	10/2/11
still waiting for Keith's toro service in stegar Ill. to fix my recall repair on my snow blower that I bought from them last year, they say they are still working on lawnmowers and will have to wait to get parts, paid alot of money for snowblower, give me a new one if it takes that long....

Norma from Albany

7/18/11

I will NOT buy another TORO Lawn Mower Model #20334, Serial #310019611 because the design is the worst I've ever seen.. if you do not make this right, 1) The top of the mower is not sealed across the back when I wash off the grass water pours in on the battery causing it to short out. 2) Plus the little tabs on the battery is so flimsy that they break off if even touched. 3) We've already had to buy another battery. 4) Also the bag is rotten and wore through on the corner where it goes over the bar that holds it on.. 5) This is only after 1 year and 3 months of use.. We have a very small yard (Mobile Home Park) and my husband mows once a week, weather permitting. Our old mower was 30 years old and the bag was still good no holes in it.
I expect Toro to replace this mower with a different model and one with the battery put where it will be protected from water when the mower is washed, and a bag that will be made from some better material and won't rot through after only 1 year. There is no reason for this to happen since we store the mower inside of our garden shed out of the weather.
If you can't or won't replace the mower then we expect you to refund our money. (Enclosed is a copy of our sales slip and I will accept only the full purchase price of $374.00, which is the price we paid). If neither of these options is agreeable with you then I guess my only alternative is to put this negative information about Toro Mowers on U-tube where I'm sure millions of possible buyers will think twice about buying one of your mowers.
Please advise as soon as possible.
Sincerely,
Mrs. Norma Lowe

PS: It looks as if I'm not the only one that has complained about your Lawn Mowers. So looks like you need to make a design change and make a sturdier product.

cher n adam

6/30/11

We run a family business and only use 21" Commercial mulchers by Toro. We mow on average 40 lawns a week. We service our mowers ourselves, which saves us money. We Love our mowers. The purchase price for commercial mowers vs average residential home mowers can be one thousand or more dollars difference in price. I think as long as you MAINTAIN your equipment wether its for your home or commercial use- TORO HAS AN AWESOME LINE OF EQUIPMENT...JUST WISH WE COULD AFFORD THE 36" CHARIOT TORO.

ethel bansley

6/16/11

i bought a torozero turn lawn mower on 10/09/2009. i used it for the summer of 2010. it broke down down at the end of the summer. I brought in for servicing to my local home depot on 4/29/2011. I was told it was still under warranty so I agreed to have them send it for repair. The people who repaired it refused to honor the warranty claiming excessive use. I used only on my property for 1 summer mowed about 1x every 10 days. How does this constitute excessive use. The machine is poorly constructed and you should be honoring your warranty. repair cost $1151.76. This lawn mower was purchased at home depot in honesdale p.a. csr agreement # 65653. csr agreement # on repair is 90435. Since i needed to start cutting grass in may I paid yhe repair charge to get my lawnmower back. I feel you need to reimburse the repair charge since this was still under warranty. please contact me at 570 6777221 or 570 729 8780. thank you, ethel bansley

DAAVIDWAMSLEY	6/7/11
I have a 22" recyler lawn power that seemed to do a real nice job cutting the grass untill the connecting rod came through the engine case. No I will not be buying another Toro.

Susan from Anderson

12/16/10

Bought a Toro snow blower in 2009 used it 4 times and it developed a fuel leak all over our brand new garage floor. Sent it in for repair and it took 4 or 5 months to repair because Toro doesn't make parts for winter items during summer months. We just had a 5 or 6 inch snow fall took the snow blower out to make an easy clean up YEAH RIGHT the darn thing runs only 2 or 3 minutes and floods out. Thanks Toro I work ten hours a day to make a paycheck and a year to pay this snowblower off I GOT RIPPED OFF

Jean from the Midwest

11/29/10

I bought a Toro snow thrower two years ago with a guarantee that it would start with two pulls. Since I use it a lot in the winter, I can count on one hand how many times it started with two pulls. This year I thought I would change the spark plug. After taking off the top and taking off the front, I still could not reach the spark plug. I am not a happy camper with this machine and think I'll have my 14 year old Murray fixed and start using that again.

C. Eggleston

11/26/10

I bought one of your lawnmowers, and what a piece of junk!! It has less than 50 hours on it, I have had it two years and already have spent more money in repairs than the purchase price of $279.00. I just got it back from the repair shop, I have only use it twice since then.....and guess what? I went out this morning to cut the grass and the @!* thing WILL NOT START AGAIN!!! What a waste of my money and time!This company should be ashamed of putting a worthless piece of crap on the market to sell. I can tell you one thing, I WILL NEVER BUY ANYTHING WITH THE BRAND NAME OF "TORO ON IT!!! My next lawnmower will be a Honda, a NAME the one can rely on. And now, I'm going to roll that piece of junk to the curb and let the trash man throw it in the garbage where it belongs.

tom from new jersey	9/21/10
I am so glad my toro snow blower needed a major repair after only 5 years.I only used it 7 or 8 times a year to do my driveway and sidewalk.Now I can get a HONDA !!!!! THANK GOD. I will never buy a toro again!!!!!! Thanks for nothing Toro.