The Sherwin-Williams Company Corporate Office & Headquarters

I have been trying to work with a Sherwin Williams claims adjuster for almost a year over $1,500 worth of damage to my lineoleum floor caused by a leaking can of Krylon while I was on vacation in July 2012. I sent 3 estimates back in December (which has now expired, of course). My daughter has offered to send a signed and notarized affidavit to the company as well. At first, the adjuster was very nice and congenial, and now he has totally dropped the ball, and I cannot get a reply to my emails or my phone calls. Consider purchasing paint and supplies from another company who will do the "right thing."

I need to inform you that I was so delighted with the knowledge and the service I experienced in your store in Saskatoon,, Sk canada.....the product exceeded my exceptions....I chose the Emerald paint ...as took advantage of the 40 percent off...after using this product I would be willing to pay fully ice......(80.00) a gallon.....thanks again ....the young gal at this store that helped me needs to be told by head office how outstanding her service was.....

I buy all my paint products at your Willowick store at Lakeshore Blvd. The gentlemen who work there are by far the most polite people I've ever had the opportunity to do business with. It is very important to me to shop where people respect and help me. Just finished painting a bedroom with many dormers and the paint colors and finishes are perfect. Looks like a magazine. Thanks Sherwin Williams!

I operate a motel in somerset,pa.the entire motel,interior & exterior needed painted.our friends highly recommended mrs.Terri Palanes of sherwin-williams.i am very glad to follow through on the suggestion.she went out of her way,inspected the property & suggested appropriate colors.the results were amazing.she has a genuine understanding that the relationship with the customer is more important than the sale.please extend my sincere gratitude to the store manager mrs.Palanes & her excellent staff - Rachel,Adam,Joshua for outstanding customer service.

Just a fyi, that the Antoine store in houston Texas. There manager smokes and sells wees to his employees and thinks it ok to smoke on lunch break. He also gets his employees overtime at nights. While he goes to pick up illegal drugs for employees. He let's his employees sit at store while gone for hrs at night picking up large quantity of weed. Makes me wonder why they get away with this. I will be sure to tell everyone not to.shop here. It is a big disgrace.

Front desk agent was outside smoking weed when i arrived. Once she made it in she gave me the worst customer service possible. I will never return to this location. Crowder & i10 New Orleans LA

My husband and I went to both stores in Norman Oklahoma last weekend- we left the store on 24th st due to the man not acknowledging us for 15 min and ended up helping a lady that just walked in. We went to the one on 12th st and waited on the gentleman to finish with his customer-prob 10 min. He also never acknowledged us-A young man walked in went to the counter and the employee went around us and helped him-the young man only needed chsnge- so your company lost out on about 500.00 that day. Not a happy camper!!

Go to benjamin moore. prices are basically same and atleast they know what they are talking about and they are not corporate.

I bought paint for my house. I pre painted the hardie and within a week it all started to peal off boy that was a waste of time and money. and that was paint that they rec amended.

John Fitzgerald sounds like you had moisture trapped in your deck prior to staining, did it rain within days of your application or did you stain the day after pressure washing? I would recommend using SW stain and sealer remover and then nutralizing that product with the revive. Stain and sealer remover will remove previous finish while revive will nutrilize and also remove any mold or dirt in the wood. After that is done I would wait for a few days prior to applying any stain. Good way to test is to spritz some water on the deck if it soaks in you are ready, if it does not you will have to wait a little while later.

I just spent over 40 min. standing in line at the Beaver Fall, pa. store because there was just one person mixing, waiting on customers, and working the cash register and one young man helping by walking in the back of the store to retrieve something at times. Now, having on person working there on a day of a big sale a corporate decision or local management? There was at least seven people standing in line, and all were disgusted, this could be a reason people end up going to the big box stores. Can you tell me why I should keep going back to a Sherwin-Williams store again?

My name is Jeff Suggs, owner and operator of Paint Overspray Removal of Texas International Services. I wanted to introduce myself and my company to find out if you would ever need our services. I would like to know if we could work with you and have our website information given to your contractors that buy your products. My company specializes in the removal of Protective Marine Coatings and Polyurethane spray-foam in the form of overspray damage to vehicles. We also specialize in removing overspray damage from auto trim and molding pieces. I am the only person on the net or elsewhere that has demonstration videos of auto trim repair or industrial paint overspray removal. I have over 24 years of experience in overspray removal and claims management. Our company videos and website are very easy to find, simply "Google, Yahoo, or Bing "paint overspray companies" then hit videos. 98% of the videos listed on these three search engines are our videos. You will see in our videos that we restore every piece of the vehicle from all damages, including pre-existing damage. No one has ever been able to duplicated our work, which means they can't offer the kind of services demonstrated in our videos. You can reach us anytime for our services at 877-715-5663. Sherwin Williams web ad http://www.oscarseek.com/search/?q=Sherwin+Williams+Protective+Marine+Coatings+overspray+removal&scope=local company websites http://www.paintoversprayremovaloftexas.com/ http://www.youtube.com/user/jeffsuggs

To whom it may concern: I recently submitted a compliment for the Asst.Manager Stan Golder (and team)of your store in Howell, N.J. but I've yet to see it posted here. They were so helpful and friendly, they deserve to be acknowledged as a positive force in your Sherwin Williams company. Again I want to say "thank you to them" for their great service, and also to you for surrounding yourself with such great customer service people.

I have tried to purchase one roll of grasscloth. I have gotten the run around for about 2 months. I am remodeling my house and need it now. I have been patient but I am about to go elsewhere to find what I need.

Hi, I have been purchasing all my interior house paint from Sherwin William in Campbell CA (1825 South Bascom Avenue Campbell, CA 95008). My first 3 trips to the store were great with helpful employees. On my 4th visit I was helped by a condesending employee who was very rude. I was trying to purchase the same paint I had bought previously but could not remember the name. He could not find it in the computer under my name because they likely entered my name incorrectly by accident on my previous purchases. Long story short the person who helped me was very rude. I ended up buying some paint and when I asked him to help put it in my car he just stood there pretending not to hear me. I was not rude in any way troughout my time in the store and could not understand why he was so rude especially since my previous visits were great experiences. I wont be returning to that store again.

I recently needed to match some paint from your store in Howell, N.J. It took a few trips and each time I went they were all sooooo friendly and patient with me no matter how many times I came back to get them to add a little more "antique white" till I got a perfect match. But I must call special attention to the Asst. Manager "STAN GOLDER" for treating me as exceptional as all the other customers who were there to make a "new" purchase. (And his expertise in finding the right formula that I needed.) I've worked for Lord & Taylor 18 yrs. and we're all about "customer service" and "repeat business" and I can tell you that I will surely be a repeat customer in your store.

We purchase paint for our outdoor gate. We were told it should last 5-10 years. The painting job cost us $1,800.00 plus cost of paint. Withing 5 months the paint has fadded and failed. We purchased their best paint as told to us by their consultant. Industrial Enamel called Safety Red #B54R38- 6174064 We need help in resolving this problem.

Your new store in Mocksville, NC is a jewell so far. Great service, etc... 1st time customer - W/return & appreciate the coupons - Even for the on sale item(s). duhduh1970@hotmail.com

Last summer july 1 2011 puchased deck scapes stain for my new deck let it season for 1 year stianed in july I called the store I bought it from in september 2 months after I used their product my deck started to look bad I called the store I bought it from they sent out a rep who came on a rainey day he told me it was mold I called corperate told him what was going on he sent the same rep out he came with store manager who agreed that the stain had washed off the rep came with a little spray bottle sprayed on deck and it did nothing september the deck was black 2 months after I stained it today I tried bleach in one spot and deck cleaner in another spot neither one cleaned the black off my deck their willing to give me another product I used semi stain they want to give me solid stain my nice new deck is not so nice because of a bad product now I will have to replace 90 percent of my deck to have it look the way it was don't want solid stain you can clearly see where the stain stayed is like brand new has anyone else have this problem my wife and I are sick over this and it has ruined my deck I do not know if I want to use their product If I could get a corperate rep out to see my deck so he knows what I'm complaining about very disatisfied customer my number is 7813899181 I hope to hear from someone who really can help me on my problem please

How odd your spokesman, David Bronstadt, raves about his "team" on your SW commercial. He used to be based out west. His team was a girl who was a genius with paints and a carpenter who could build anything David could envision. He dumped them suddenly and moved to Miami. Now he's touting your product and raving about how important his "team" is. I can't be the only person wondering what sort of team leader David Bronstadt is. Maybe you should tweak your commercial a little bit.