Texas Roadhouse Corporate Office & Headquarters

My husband was going to start at a texas rd house in iwa. We were expecting our first child and he showed up to work early on his first day. He was taking into the office right away and LET GO simply because he asked if he could recieve 8.75 instead of the 8.25 that they offered. This was only because we are expecting and could use a little extra money. Sadly they would rather fire him persay then helping him out. Furthermore the only reason why he thought he wasn't asking much is because our friends work there and state their pay is 12-13 $ an hour very upset with this

We've never had a bad experience at the Asheville location. The food is always great, as is the service. Our only disappointment: You don't have coleslaw as a side.

texas roadhouse in gastonia NC has employees working there using drugs on the clock, me and my family used to enjoy the place up until I seen two employees snorting pills in the bathroom , called the managers and was told they do not drug test ! Even tried to take up for his employees . needless to say we will never be back ! Something needs to be done about this & the managment .

I ate at the Texas Roadhouse two nights in a row 5-28 and 5-29 --I am in Waco Tx on business --I order my steak M/R --both nights it was medium , I don't like to send food back I like it cooked correctly the first time --I will say the bartenders are great but the cook needs more practice --my tab was about $42.00 each day and each day I tipped the bartender over 8 bucks it just wasn't their fault

Ate at your Aberdeen NC location last Saturday, May 25. It was a horrible experience! Not only were the hostesses rude but our waitress didn't wait on us more than 3 times during an almost 2 hour dining time. Hair was found in some of our food and the management didn't bother to apologize for any of the poor service or food. I do not recommend this location to anyone!

Being in the hospitality industry myself... Customer service is everything! Well not at Texas Roadhouse! This will be our last time wasting my hard earned money at your establishment. Fort Myers location is terrible. Save your money!

If you like under cooked raw meet, the Walpole , Ma establishment is for you. If you like a manager with no manners , the Walpole , Ma establishment is for you.

Went there for Mother's Day with a party of 11 and was never told that we could not sit together as a family until being seated at 2 different tables. I asked to put 2 tables together as we have done in the past, but due to remodeling in the NC restaurants, the small flimsey tables are bolted to the ground so they cannot be moved. When I expressed by dislike of not being told before waiting that our family would not be seating together, I was told by a rude waiter that we were accomodated by allowing us to sit near each other. The Manger of the establishment wasn't much better because he didn't seem to think that this was a big deal. I can tell you this, my family will not be going back to this establishment for any type of function.

We just got home from texas roadhouse here in west haven; we were not impressed with our treatment. We went there to celebrate my 11yearold daughters birthday thanks to her God parents. Our server seemed very irritated fron the time we were seated and also when we told her that it was my childs birthday she seemed uninterested. She brought our bill even though we did not ask for it and when the saddle was brought for who we thought was for my girl, she went by our table to the lady two tables down to wish her a happy birthday. Because of this we gave our server a 10% gratuity. We told her that she forgot about my child and she said "oh well", very unprofessional.

We eat at the Roadhouse every chance we get, anywhere we are from sea to shining sea. I am just absolutely amazed at all of the negative posts. I have never experienced anything like the items I am reading about but you never know, perhaps one day I might but since 2006 everything has been wonderful and I recommend the Texas Roadhouse to everyone! I am actually bummed out when I go to a city an they don't have a Roadhouse.. I would choose Taco Bell over any of the other national steakhouse chains.

Somebody break in my car at their parking lot. I called the police to make a police report, apparently the police said it happens all the time to this particular location. The manager was aware of it but don't do nothing to protect the customer. I mean the restaurant is always packed how about putting a security guard to patrol the parking lot. They just lost a good customer.... 2893 Cinema Ridge San Antonio, TX 78238

FYI for all Texas RoadHouse guests. If an accidental meeting takes place on the way into the restaurant and each couple has a coupon - take up two tables side by side and talk across the aisle - do not sit together at one table (freeing another table for other guests) so you are both able to use your coupons. (CORPORATE POLICY: ONE COUPON PER TABLE). No common sense at all!

After arriving and being told we had to wait until our entire party got there to be seated (even though we called ahead), we patiently waited in the common area while the rest of our party showed up. The area we were waiting in hadn't been swept up in quite a while. You couldn't take a single step (or sit down) without crunching on peanut shells. It's fun to eat the peanuts, but there really should be a better way to dispose of them if nobody is going to be cleaning them up. All of our party was present when they gave our table to another party that arrived after we did. We ended up waiting an hour to be seated. We should have left, but we had hungry kids with us and really just wanted to have dinner and be done with it. We were seated in the back, and they put a high chair at the end of the booth, so we were blocking the walk way. Other customers were not happy with this, so we had to deal with their comments the entire time. Going to make a long story short here and say this was the absolute WORST experience we've ever had in a dining establishment - EVER. The only good thing about it was the one margarita I ordered. Wish I would've ordered two more, as I might've enjoyed myself a bit more. When we asked the manager to fix all the problems we were having, she simply argued with us over EVERYTHING. I didn't eat my food, nor did one other in our party. The baby, known as the human vacuum, wouldn't even touch the chicken. It was undercooked, so I'm glad he didn't. The manager didn't seem to see a problem in this. When we were leaving, I handed the manager our tab and I said "Please make this right. We had a horrible dining experience, and we will definitely never be back. But you know, and I know, that we should not be charged full price for food we did not eat. I'm not asking for anything for free, I'm simply asking that you make it fair." She took 10% off the bill and threw it at me. When I asked for information for corporate, she refused to give me her name. The server we had was wonderful. The bar tender was great. The manager needs to be fired. You've lost not only our 4 families as customers, but many others just because the manager refused to make things right.

My husband and I went to get a table for 6. We were the only two there at the time and we were refused a seat because the whole party wasn't present. I am very upset but more than anything I just think it is very bad business. You just lost out on at least a $200 if not more sale. I don't think it's right to treat paying customers in that manner. Not only will I never go back to Texas Roadhouse but I will be sure to tell others they way we were treated. I like Longhorn much better anyway!

e have been to your local Texas restaurant three times now and last night was our last! The first time it was fine. Second time we witnessed the bartender having an attitude with a customer. The third time a different bartender had an attitude with us! It started when I ordered a drink, Captain and coke with a lime, asked the bartender to make sure the pop was not flat. We had problems the last times we went there, heard some lame excuse from the manager and heard the same lame excuse this time. She got cocky with me stating "she got it out of the back. Then went to get more coke, showed me that it was not flat and stated she just wanted to make sure I saw it. It was her whole demeanor, attitude that set me off! Honestly if I order a drink with soda in it I don't expect it to be flat. That does nothing for the drink! I finished my drink she made with the soda that was not flat half way through my dinner and sat my glass aside, figuring one of the bartenders would come ask me if I would like another one. Sat there for 10-15 minutes and neither bartender asked me if I would like another one. After another 10 minutes or so the one with the attitude finally asked me, after I hesitated for a few seconds I declined! A good bartender will not let your drink set there empty. I declined hoping she would ask me if I wanted something else to drink, and nothing! Both these bartenders are the same ones that have been working each time we go there. They are like robots, only asking what they are suppose to, they have zero personality, don't smile very much and are just rather cold. I am sorry but if you are in the customer service profession than act like it! We will not go back and will be writing to corporate about this situation.

My wife and I are retired and I suspicion that we probably are not of the generation the corporate heads at Texas Roadhouse tend to target as prospective customers. If your seeking a meal at a quiet corner table while listening to the music of Mantovani or Chacksfield then I would heartily suggest another location. On the other hand if you’re up for some relatively simple American food and you don’t mind walking to your table with the sound of peanut shells smashing under foot then you might want to drop in at the Texas Roadhouse in Willoughby Ohio. I, of course, can’t recommend a restaurant other than a place I’ve actually visited so I’m not about to endorse other locations. We have eaten at the Willoughby Roadhouse four or five times now and we return because we’ve not, as yet, found something to complain about. We like the food and we’ve always had decent service. When we’re in the area we nearly always consider having the cowhands at the Texas Roadhouse at Rt.91 and Rt.90 in Willoughby wrangle us up a lunch or dinner.

I went to the my local Texas Roadhouse in Columbus indiana. I have noticed lately they the place just keeps getting worse. On this trip to the restaurant my steak was not cooked right they brought it back out and it was fine. But the women manager who brought it out was rude. I also observed her being mean to her workers as well. She yelled at our waiter when it was not her fault the stake was cooked wrong. Felt bad for our waiter. Couldn't he over how menanthe women manager was to her workers. Feel bad for anyone who has to work there. Never will go back. I don't suggest anyone goes there to support managers like that

Went to Texas roadhouse in Ft. Wayne, Indiana and everything was going great...that is until the waitress decided to keep the change from our bill. It was a measly 64 cents, but do all waitress's do this?! Since she decided to keep the change without giving it to us, we decided she preferred this over her 15% tip we were ready to leave. She was so nice, but what is up with keeping the change?!?!

Found a razor blade in my sons meal. Under investigation at this time by Kitchen Manager. I will not go back!!

Went to celebrate my anniversary and steak was not good. When I complained the manager was rude and yelled at me. We paid and left. This was the worst anniversary dinner ever I wonder if the owner knows what a terrible manager they hired. I will never eat there ever again.