500 Staples Dr. Framingham, MA 01702
(508)253-5000
Reviews For Staples Corporate Office
 | 5/8/12 |
| Another horror story from the Staples store and the fixing of computers! 1. Firstly, I bring the computer to THEM and they want 40 bucks to "diagnose" the problem. I told them I had already done that and all they needed to do was order the correct fan and install it. 2. They then wanted me to supply them with all kinds of personal informnation from an email address to my home address and everything in between. Frankly, I was amazed they did not blatantly ask for a stool sample! 3. They then tried to charge me the 40 bucks! I balked and started to leave when the manager appeared and waived the 40 bucks. 4. A WEEk later, they call me and tell me they want me to come in, yet again, and give them money to purchase the part needed that is to be replaced! This was a small fan...40 bucks on the internet! I told them they could stick it in thier butt sideways and rotate, went and picked it up, took it to another local guy, who, ordered the part, fixed it, cleaned it up, ran all scans and security updtaes and downloads then called me two days later...all fixed! $60.00 dollars total! What kind of company, does NOT have the needed equipment and parts to provide service claims that they do? Think about this: If I go there once to give them the unit, give em forty bucks, leave, return to give them MORE money for parts, wait weeks, then have them cal me to come pick it up and once again, give them money which was estimated to be over 125 bucks! That is THREE (3) trips, three times to give them money and three times the driving! If your computer is broken, i urge you to go to the zoo, toss it to the monkeys and hope for the best as I believe you will get better and faster results from a pack of simians than staples! | |
Gary  | 5/9/12 |
| I have been a Staples business customer for over 15years. For the last 2 years I have been having troubles using my Staples Business charge card. It gets flagged and the clerk has to call in to the credit company who asks me to Staples during business hours to resolve. I live in Florida for six months and NH for 6 mo. They want a written letter stating my change of residency each time I migrate! Why can't they just eccept my card at any Staples Store with proper ID????? I am soooo tired of wasting time at the register and end up having to use my Personal Visa to pay! Therefore I do not get my rewards credits applied as well!!! Today I cut up my Staples card at the check out desk and said I will no longer need there services. Must be nice to be sooooo independant and not care about the customer. Office Depot, here I come!!!! I am sure they will appreciate my thousands of dollars spent. | |
| judy | 5/11/12 |
| As I am typing this I have been put on hold 2 times now for 10 minutes...there is not such thing as customer service, this is why businesses goes out of business or they chase customers away...oh well no money out of my pocket. I have made the decision at this point to go to Radio Shack to purchase the 4 phones we need for our office. You call the corporate office...they act like they do not know what is going on...they know the problems at their Staples...you are on your own when you go into these types of places...oh, well no money lost to this company out of my pocket. WHEN any of you out there has to buy something, look on the BOX, if there is one, call the 800 number, if there is NO answer OR you get someone that does not speak clear english...or, or, or...I would strongly advice NOT to buy that item. IF you do get a live clear speaking human being, they will tell you anything, like SEARS to sell the item, especially if they are on commission...CALL a few local repair shops to see if there are any repair men that will come to the house to repair the item, how long does it take to get the item...you had better ask the serviceman how much he charges to come out to the house, service call....believe me do your homework FIRST, it will save a lot of aggrevation and money. | |
| judy | 5/11/12 |
| YOU GUYS SUCK...I seriously hope somehow/someway you guys go out of business.... | |
| Bob Madden | 5/14/12 |
| A rip off and false advertising. I received a Staples gift card as a rebate for ink purchases. The back of the card says I can use it on line at Staples.com. Nope, there is no capability to do that according to the telephone agent. I can only use it at a store. Apparently they've been "working" on this for a year, but have not figured out how to have a partial gift card/partial credit card payment. So, I have useless gift card as it is 25 miles to the nearest store and I'd use more in gas than the value of the card. Again, false advertising and a rip off. | |
| Lynn | 5/14/12 |
| 5/7 We received a print error, saying we were out of paper. We had paper in the try. We tried different paper, we unplugged printer, we turned off printer, we removed cartilage, we checked for a jam and we tried different paper. We could print with the single sheet paper tray. I called Staples Customer Service and spoke with Wes my Incident # is 23594197; if I have any question, I need to call Encompass at 800-881-3344 x 1121. 5/7 I called Encompass, will send a new printer in 10 business days. Warranty is only good for 90 days. I asked if they could rush it and I would pay for it, they told me to go to Staples and buy a new one and take it back when done. That Staples had a 14 day return policy. 5/11 We received printer and we tried to set it up and got a no waste toner error. We were tried turn off and on but same error. Spoke with Eric at staples customer service and was told to call encompass. Called Encompass and spoke with Kelly at Encompass. She tried to have us hold down the on and off switch, I tried to explain it was a toggle switch and she had us try it anyways, I realized she had no idea what she was talking about, we told her were would call back. Called Encompass back and spoke with Steve he told me that it happens all the time and he was sure the waste toner was bad. He had us to a lot of trouble shooting nothing worked. We installed it back in the old printer and it worked. I told him I found the part online and it was over $100 and I didn’t want to waste $100 on a machine that was only warrantied for 90 days. Steve told me to order part # WT200CL and it was only $15. He assured me that it would work. Something about the old waster toner was calibrated to the old machine. We hung up went on line and the part number he gave us was wrong and it was $33 not $15 and the correct part was over $100. Called Westlake Staples spoke with Duncan, he was no help but did say he was sorry. Called the 800-Staples number talked to Alicia and she ordered me a new waster toner. Conformation # for Belt is 3142547062 5/14 We received waste toner installed it and got the same message. I called Staples customer service and talked to Matthew and was told sorry we already fulfilled our end of the contract. Nothing we can do, call Encompass. Spoke with Malacay. He told us to reset the printer; he had us turn the power off, hit menu, and we would see maintenance on the screen. That didn’t work. He could not even figure out how to reset it. He wanted to research it and call me tomorrow. I said no and asked to talk to a manager, I was on hold for a long time and then he came back trying to get us to reset again, wasting about 30-40 mins. While on hold my husband found a link to reset the printer, tried it and didn’t it didn’t work, we got the same message. I explained to him that we could not receive faxes and we had basally been out of business for a week and we needed this resolved. I asked to talk to a manager and he said there was no one available. He said Tech support has already gone; it was only 1:44pm. I was transferred to a manager’s voice mail I left a message at 1:46. I couldn’t hear her name but her # was 1123. No one called me back. I tried called Encompass and they are now closed. | |
| julie | 5/17/12 |
| I bought a Tablet from staples at Vienna Va. I specifically asked for camera since I travel a lot and I needed a camera and the technician repeatedly said that it has a camera which he showed me the button. I assumed that it has and I trusted him so I purchased it and when I went for my travel, I noticed that it has the front camera that you can only video conference but can't take pix. They lied to me and deceive me to purchase it but they won't exchange it for a better one with the better features even that I am offering to purchase the expensive one. I wasted my money and I was lied to and mistreated by the management and staff. I will never go to staple again and will tell all my friends and family to never go there. Staples has bad customer service and lie a lot. They are horrible.They are ripp off. I will report them to BBB and will hire an attorny. I wont sit back. | |
| Bianca Z | 4/23/12 |
On September 12, 2011, I took in my Gateway laptop computer into the Staples store in Berkeley, California, to be repaired. I got an estimate for the repair for $403.00 and On October 22, 2011, I left the laptop there to be repaired and paid the $403 with my credit cart. I picked up the laptop on October 31, 2011, and brought it home, but noticed that it was not working, so I took it back in on or about November 5, 2011. About two weeks later, I picked it up after receiving a call from the store that the computer was fixed and ready to be picked up. On November 26, 2011, I took the computer back in because it was still not working. I left the computer there for two days and picked it up on or November 27, 2011, and was told that it had been fixed and everything was working fine according to the tests. When I asked the person to turn on the computer and demonstrate to me that the computer was actually working and that I did not want to make another trip to the store, he attempted to turn on the computer but it was not operational. He told me that his \\\'expert\\\' was not in and that I would have to bring the computer back the following week. I took the computer home and brought it back on December 9, 2011, and I was told that they would have to ship it off site to be repaired and that the repair would take about two weeks. On December 23, 2011, I received a call from Staples telling me the computer had been fixed and returned and ready to be picked up. I picked up the computer on December 23, 2011. I took it home and on December 24, 2011, the computer stopped working. Because it was Christmas Eve, the store had closed early and would be closed for Christmas day the following day. I called the store on December 26, 12/26, 12/27 and 12/28, to see what remedies are available, and was placed on hold for 10-15 minutes and then disconnected. I emailed the store on December 30, 2011 and December 31, 2011, to have a store manager contact me, as this type of 'customer service' is unacceptable and never hear back. I've contacted the store telephonically and via email to no avail, I am out of $403 and left with a laptop that does not work and is now just a very expensive paperweight. I have taken the computer to Office Depot, and they diagnosed the problem and will fix it for $299. | |
| 1 | 4/11/12 |
| Staples of Alpena Mi. horrible ask for a custom gaming pc and they sold us a piece of crap then said it was drivers and a bunch of other bs not even close to what we asked for now were stuck with it buyers beware alpena mi dont get a custom pc from this store theyll make u completly something else then what u asked for so if u plan on stopping in remember to grab a extra 100 dollars to give the door man to stand in there store because thats basically what we were doing after bringing the piece of shit in and in again thanks again for the screwing | |
| Arenetta H. | 4/11/12 |
| I purchased a laptop with a $50 rebate offer on 3/10/2012 at Staples in Macon, GA. I have been trying to get the rebate submitted since that purchase date. I have been on two chat lines with Staples agents and they are scripted in saying almost the identical thing...."our system shows that this rebate offer is being handle by another department. Please call 1-866-6689861 and they will be more than happly to assist you with your rebate." When that number is called, I am told that rebate offer does not apply to their rebate offers and I need to call the manufacturer and the manuafacturer says that I need to call Staples. I took the matter to the Staple store and was treated with indifference by the manager. The manager was not happy but did call staples easyrebate and they gave him a wrong number to give to me and I came home and call the number and the same run-around started all over again. Is this rebate offer a scam? I will be contacting the corportate number by phone and hopefully I will be able to talk with a live person with some customer service skills. This rebate offer will expire on 4/24/12 and I have been trying to process it sine 3/10/12. I do not know how many others are experiencing this problem but I feel that it is all intentional to get the customer frustrated and give up....thus the rebate does not get paid and the company wins. | |
| Audrey | 4/12/12 |
| I Went to the Staples on Clark Street in Chicago to return a defective Kindle. I have my receipt which was unclear to the manager and he accused me of buying two Kindles. I tried to correct him and he insisted that I had bought two. He told me he would verify this on the security camera. He went into the back of the store telling me he had looked at the security camera and saw that I had indeed bought two. I asked him if I could see the security camera and he said customers were not permitted to view it. I then checked my receipt which actually printed out two Kindles, but I had only been charged for one. Therefore the manager was lying and was very rude as well. | |
| R. Kent Tipton | 3/28/12 |
| My wife and I came to So. CA to attend to her mother's funeral. I had brought my lap top with me, but not a printer. After laying out the copy for the funeral service, I took a photo and thumb drive with my files on it to Staples store #0113 on Valley Blvd in Alhambra, CA. The order was unique in that we had to scan a photo, and then create a half-sheet insert that when folded creates four panels of 4-1/4" by 5-1/2" each. A very charming (and talented) Associate named Elizabeth Diep helped us. I cannot sing her praises enough. She was stumped at first as to how to do the order, but she stayed with it for over 2 hours, and created a thing of beauty for us. We were elated with the results. Elizabeth is very sharp and very accommodating. If she were my employee, giving that kind of service to a customer, I would give her a raise. Truly, Staples has always treated me well, but Elizabeth took customer service to a new high. She is an asset to the corporation. Thank you so much. Elizabeth Diep is a winner. Kent Tipton, Sonora, CA | |
| Leonard Davis | 3/10/12 |
| I went into Staples on Highland Avenue, Needham, MA to have some business cards made. The first day I went in I handed the customer service representative a flash drive with my images on it. He sticks it in the computer and then puts up a screen with about a hundred different samples on it. Then he walked away. I stood there for a while, trying to figure out what to do, and then called out to him. There aren't any that fit the style I want. He came over with a lame excuse. I asked him an approximate cost for 500 cards. He said he didn't know and the turn around was about a week. I played around with some of the samples, trying to place my images but couldn't do it. He didn't have a clue how to help me. I asked where the woman was who usually does my printing and he said he didn't know who she was. I left empty handed. I went back the next day, hoping the woman would be there but no such luck. They only had one person on the print counter and he couldn't help me because he was too busy. He said he didn't know how to do business cards anyway so it wouldn't have mattered. I asked if there was someone else who could help me and he brings over an assistant manager who said she didn't know anything about the print department. I said that the employees weren't very helpful. She said I'd have to come back another time and that's when I had my melt down. I complained that the staff didn't care about customers. She told me to leave, I did, and went elsewhere to a Minuteman printer. I got my business cards the way I wanted them and in a turn around time of 36 hours. Staples has become to big to care about anybody. The salespeople aren't helpful and are only interested in selling computers but can't tell you anything about them. | |
| Mike Becker | 3/13/12 |
| Staples had a sale - purchase 2 cases if copy paper @ 49.99 and get a rebate of 49.99. Our company purchased the two cases of paper. We filed the rebate on line somehow it never was entered. After about two months and we did not get our rebate will called their rebate center and an agent told us that she would take care of getting us our rebate; our company never received the rebate. I recently sent them my original store receipts for the rebate and not having heard from them I called the rebate office. I was told that because the rebate was not sent in on time that they would not honor the rebate. Our company purchases hundreds of dollars a year of office products from Staples. If our employees purchase an item from Staples we reimburse them. This is the 2nd time we did not get a rebate that we earned from Staples. OUR COMPANY WILL NEVER PURCHASE ANOTHER ITEM FROM STAPLES AND ALL DEPARTMENTS WILL BE NOTIFIED THAT THEY ARE NOT TO MAKE ANY MORE PURCHASES FROM STAPLES. I am the purchasing manager I will never use Staples for our office supplies again. NEVER !!!!!!!!!! | |
| Margaret | 3/7/12 |
| I would give them 0 stars - negative if I could - at their Park Terrace store in Columbia, SC 29212. I am 87 years old and by state law here in SC I am entitled to receive a 1% tax break on sales tax on items taxed. I was checking out at the Park Terrace Staples today, March 7, 2012, (commonly referred to as the Harbison Staples due to their location to that major shopping area)and was refused this benefit. The young clerk did not know about the tax law and said he would call the manager. A young woman appeared - large disposable cup with a straw in it in her hand - and told me and my daughter, who was accompanying me, that, "Staples does not do that." I replied, " It is the law", and she said "I can't do it." Her manner was curt and almost surly. I put my check book in my purse and, leaving my item in the cart, promptly left the store. We contacted another Staples on Devine Street in downtown Columbia, SC. The very nice manager there said they do honor the state law. She apologized profusely for the Park Terrace manager's behavior. Soooooooo - we contacted the Governor's office as the law suggests we do in such cases and are now awaiting the tax department's reply. The law is the law. If you do not know how to do something - admit it, but do NOT say Staples does not do that when is means Staples would be breaking the law. | |
| beth s | 2/26/12 |
| I only wish that we could give negative numbers because even giving them a one is being generous. I went in to buy computer software and was told all software is on the back wall area. No assistance offered. I left went to another computer store in the area and bought the software I needed plus an additional $1500 worth of other computer related items. | |
| bob schlechinhouser | 2/22/12 |
| no has anything good to say about staples,as i read reviews of others experiences it is evident that staples waste the time and resources of thier customers both public as well as medical buisineses and whomever else they can lure with false promises, lies about delivery policies and often using the bait and switch tactic to get you to go to a staples branch near by. this isn't the correct way to treat the public.thank you everybody or speaking up! it sounds like an unethical way to run a buissness especially when you consider the amuont of money involved to purchase products from them. it would seem you cannot trust in the integrity of staples or anyone whe works for staples. in a way i feel sorry for a buisness that has to stoop to such low tactics to keep afloat.actions speak louder than words and so far there are more nay sayers than yea. | |
| V Mallory | 2/22/12 |
| I went to two different Staples store, 14th Street NW DC 20009 and East West Highway, Hyattsville MD and in both places I wanted to purchase a office chair in both cases, the salemen did not want to help me. In the MD store, I picked a chair and ask that they put the chair together, the first thing the saleman says, "that takes to much time to put the chair together" I said I am paying for it and he went off to the back, I went up front to pay for the chair and he called up front and told them to tell me they were out of the chairs, yea right and I left. In the DC store the guy was willing to put it together but his supervisor said he could not then I said just forget it and give it to me in the box and again they are all of a sudden out of the chair, the supervisor had assumed if he brought it to me I would assist them to put it together! POOR CUSTOMER SERVICE!!! PITFUL!!! | |
| Marilyn | 2/19/12 |
| Bought an H.P. computer in July 2011 was supposed to get back $50.00 rebate through Staples "easy rebates". I have been getting a run around since Oct. 2011. It is now Feb 2012 and no rebate. These people are dishonest and rude. They all need to lose their jobs. The management at Staples must be the worst (the fish stinks from the head down). I would love to see Staples go out of business. I will NEVER shop there again. | |
| RICK | 2/20/12 |
| I HAVE A SUGGESTION IN REGARDS TO SALES FLYER IN LOCAL DAILY/SURNDAY ,HAS NOT BEEN CONSISTENT.YOUR COMPETITOR OFFICE DEPOT HAS BEEN MORE FREQUENT IN ADVERTISEMENT OF THERE COMPANY SALES CIRCULAR.IF NOT CONSTHOLDINGANTLY OUT THERE,YOU LOSE CONSUMERS RECOGNITION OF YOUR COMPANIES NAME. PEOPLE HAVE SHORT TIME MEMORIES AND THEREFORE YOU LOSE PATRONAGE TO ALL STORES,AS WELL AS SALES VOLUME.CONSUMERS ARE MORE HANDS ON,WHEN HOLDING A PHYSICAL FLYER WITH SALES. | |
| Hey idiots. Read the bottom of the page. | 2/21/12 |
| Note: This is not to be used to contact Staples Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Staples. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. | |
| JR | 2/13/12 |
| I bought a desk chair at the Lake Mary, Florida store this afternoon and was convinced to purchase the Staples Furniture Protection Plan.The booklet given to me said that I would have to register on-line. I tried accessing the site three times each time getting an error message. I tried calling the number listed in the booklet, but was a FAX line, although not listed as such. I tried calling the store manager. I was placed on HOLD twice. After calling for a third time, I asked the young lady who answered the phone for her name: She refused to give it. I asked for the name of the manager: Again she refused. Finally, a manager came to the phone. I had already spent twenty minutes trying to reach him and he was no help. I would be very careful about taking and of Staples service plans. I am returning to the store tomorrow to cancel the plan. | |
| Bonita Belmonte | 2/11/12 |
| I don't know if I'm complaining to the right office, I bought a phone system from a local store, Elmira, NY.It stop working and because I didn't set it up in nov. 25th waited till I wasn't so busy in jan. The return time of two weeks are up. They can not take it back. All I want is to buy a better phone system,take the one I have put it toward the new one. It was only 69.66. Thank you for any help you can give. | |
| Catherine D | 2/7/12 |
| Copy services at the Seekonk MA store screwed up my job (the came with specific instructions that were disregarded...) and then gave me a hard time about it. They destroyed the original, and then wanted to keep it. I demanded it back -- it BELONGS to me! Although they gave me a refund, I missed my deadline and they created a lot of extra work for me -- and they were not customer friendly or accomodating. They offered one solution that was not a workable solution (reprinting from the destroyed original). Really? Then when I said I could bring in a new original early Monday morning, they refused to put me at the top of the queue to get it done in time. "We have orders coming in online. You would have to wait until they were done." Seriously? Even though this was YOUR screw up?? Is this how you run a business? Staples --never again, never again.... and I am sharing this wil ALL of my business associates. | |
John  | 2/7/12 |
| Loved the store when it started but it seems to me that through the many years I have been shopping there, they have gradually gravitated toward less quality brands and less of a selection. Too much junk to wade through to find something of quality. Shopped in the Wilton Ct, later Norwalk stores, and last couple years in Kingston NY. Seems they go downhill a little with each passing year. | |
| Sinclair NEW YORK | 2/3/12 |
| Well I don't know where to start, their are a bunch of crooks!!!! works at staples,back in November 2011 I when to staples to drop off a package going back to t-mobile,at a staples store # 142 thats in valley stream new York, I had left the country for my vocation when I came back to the states I call t-mobile to find out how much was my bill, they told me my bill was $ 508.78 cents so I ask them for what, they said because they never receive the defective phone, so I call ups about the matter ups said that the phone never made it on to their truck, so I had to go back to the staple store where I original drop off the phone and they give me the run around, I spoke to the manager by the name of frank,which is a "ASS HOLE" he told me he was going to view the cameras to see who took the package,it's been a month since the incident accur and I still didn't get back a reply, I call corporate they also gave me the run around,so if someone know what can I do to get this resolved, please leave a comment. | |
| Alfreda Porter | 2/1/12 |
| Something is rotten with the management at Staples. Purchased a laptop through the website. I had it shipped to the store that's closet to me, then everything else went to hell. The manager and the assistant manager at Staples store #0114 9055 Artesia Blvd., Bellflower, CA were extremely rude and unprofessional. I will never set foot in a Staples store again. I spent $604.00 and got treated like ****! | |
| Simbo | 2/1/12 |
| Forest Hills, NY store....WHAT A BUNCH OF LIARS.....went into this store on Dec 2010 to purchase a new laptop. After waiting 30 min to get some help from a "sales rep" to get my laptop down from a high shelf, and waiting on a 15 min line to make the purchase i was finally ready to pay. At the cashier, the employee informed me that i could purchase a 2 Year "NO HASSLE" warranty for an extra $149.99- He clearly stated that if anything went wrong with my laptop, whether it dropped on the floor, poured water on it, or if it just didnt boot up any more which is my case i could bring the unit back into the store and recieve a Brand new one of equal value at NO CHARGE to me.... Low and behold 13 months later My laptop has officially died. Problems include a failed battery, 2 of the USB ports are no longer working, and Hard drive failure to name a few... After stayibg on the phone with microsoft for 2 hours trying to troubleshoot the issues, they came to a conclusion that this laptop had some major issues and would need to be replaced. So, yesterday i went back to the same store, explained my issue to the employee, which couldnt understand anything, so he called a manager for me. The manager claims that the warranty i purchased only allows for repair. I told him thats not what i was told and i would never spend $150 to repair a laptop there is no point. Today you can purchase a brand new one for about $400 and thats the only way financially it makes sense. I told him what the employee told me when i purchased it, and he just dismissed me i had to follow this "Manager" named Vick Veerman around the store to plead my case to him, but he wanted no part of it. The only thing this guy should be managing is the restroom, he is not qualified by any means. I have been shopping at staples for all my business needs for over 10 years now, and believe me yesterday will be my last time stepping foot into any of your stores. I have contacted my Attorney general about this matter, and i hope Staples has some sense to better train there employees | |
| A. Firoz | 1/26/12 |
| On Tue, Jan 24, 2012 at 5:41 PM, afiroz centrum Hi I have been doing business with Staples since 2001. For most of my business needs, myself and my staff are always advised to purchase from Staples as the first choice. The only reason is the TRUST AND EXPERIENCE I have personally experienced at various Staple outlets, aside from the excellent customer service and guarantees. All the above mentioned facts turned upside down with my purchase experience few minutes back at Aurora 14800 Yonge St, Aurora, ON. Ph# 905-713-0367 I was there to pick up 3 Fujitsu S1500 Snap Scan units. I remembered what one of the senior associates of Staples mentioned to me in the past, that Staples do price matching-5% discount. Since I wanted 3 units and since I had another IT vendor willing to sell it to me for $469.00; I asked the sales rep "Chriss" who was busy with his laptop. Honestly, my intention was not to irritate him. I thought I could ask him and do the price match. He discouraged me initially since the business cash flow does not affect him (may be) but when convinced, he went to call the Manger 'SUE'. She looked at the site and Staples could sell it to me for $469.00 as shown in the site + shipping charges. I asked if I am taking it from the location why do you charge shipping? She immediately told in front of all the people (We are into medical business & business consulting and a lot of those people standing there were known to me directly) heard that (We have one of our offices in Aurora) that "I have the right to refuse selling another unit to you and for your kind information that is my decision. Chriss backed her saying "is it clear". I walked off with one unit instead of 3, insulted from staples with whom I went to do business. I need an answer from your end or would assume that it is Staples Canada's Corporate policy. Thanks very much. -- A. Firoz B. Eng, M.Eng, MBA President and CEO, Centrum Services Inc. Phone: 905.853.8525 Fax: 905.853.8530 Email: afiroz@centrumservicesinc.com www.centrumservicesinc.com | |
| Elisabeth Demongeot | 1/27/12 |
| I wrote a letter a few days ago...but I am not sure that it reached the corporate quaters. My name is Elisabeth Demongeot, president of the San Luis Obispo Folk Music Society 'SLOfolks' and I do business with your Staples in the Madonna Shopping Center, in San Luis Obispo, CA. The manager there is Trish Carr and the young man who does the printing for our posters and flyers is Jared Topham. Your manager has always been extremely helpful, pleasant and I can tell that everyone there likes her as much as I do. It is because of those wonderful employees that I continue to do business strictly with Staples. I find that Staples has been very helpful with coupons and discounts. We are a non-profit organization...I personally run it and work six hours a day as a volunteer. I appreciate having such good people to deal with and dealing with a business that is willing to help organizations like ours. My best, Elisabeth Demongeot www.SLOfolks.org slofolksmusic@sbcglobal.net | |
| Concern Customer | 1/22/12 |
| Check your store in Burian, WA. They may need a new General Manager and Assistance Manager. The don't seem to know how to Managed. The people they employed never seem to stay but a short time. Those that are good worker always seem to have their hours cut so they can't make a living. You really should check their turn over of employees. Something is wrong and should be look into. Concern Customer. | |
| Trish Wright | 1/22/12 |
| I too called about recieving my $30.00 rebate check for the purchase of a bundled software package. I too was told the checks in the mail - and get this - in the form of a postcard NO ENVELOPE. I ask the customer service rep what the heck are they thinking sending checks like this, and he stated to save money. Is this the new way of them saying "The checks in the mail...to bad the postal service lost it."? I am filig a complaint with my state Attorney General it I don't see that check soon, and I suggest everyone else make noise too. I do not believe for a minute they intended on honoring these claims and it is time to stop this non sence! | |
| DR Gleason | 1/17/12 |
| On December 23 i purchased 1 set of Skullcandy JIB Ear Buds. This item come with 100% back in rewards. I used a $ 4.00 dollar coupon which reduced my totla spent for the quarter less than $ 10.00 dollars and guess what this means NO 100 percent back in rewards becasue they reduced the amount by the $ 4.00 ink purcashe rebate. WHAT A RIP OFF! | |
| Jim | 1/17/12 |
| Staple's promotions are pure slime, designed to get you in the door. The same for their Rewards program promoting unnecessary product. We received coupons in the mail for $10 off HP ink for orders of $50+ and $20 off any HP toner order of $50+. Turns out there are no HP toners costing $150. I paid $139 for my a 96A cartridge, which is one of the most expensive toners on the shelf. The coupon was not honored. I then asked if they would honor the $10 coupon. Sorry, that's for "ink." Please be advised, there is a difference between "ink" and "toner." And guess what, you have to use the coupons before 1-22-12. This promotion is not for people. | |
| MR .C | 1/16/12 |
| I bought a book shelf"missing parts"now I get the run around.I call the Massachusetts office and no one picks up the phone?The store where I baught it tells me to come in and exchage it,I get to the store and they dont have it,after I called 1st and they said they had it?? what a bunch of idiots..I work for Honda.If I did that I would be fired very quickly....I will never buy anything again from Staples!!!! | |
| Mary Jane Tanquary | 1/16/12 |
| Your ad in the San Diego Union Tribune for the weeks of 1/7 and 1/15 indicated that Kapersky Online 1PC software was $59.99 - $9.99 at time of purchase with a $50 easy rebate in the form of a pre-paid VISA card. I have been to 4 of your stores in San Diego County none of which have the software in the store despite the fact that personnel at the stores looked up the software in your in-store computer inventory and said that the software should be in your stores. I chalked the first two stores to shopping later in the week. However, when the ad ran again, I shopped right away. The store visited are El Cajon, Lemon Grove, Kearny Mesa and Solano Beach (which supposedly had 8 in stock). This smells of a bait and switch. | |
| Dawn | 1/9/12 |
| My husband buys a HP laptop in June, 2011 that has a $50 rebate. The rebate says to submit it through Staples Easy Rebates program, we complete and on July 2, 2011, we get a email from Staples saying we received your rebate and will begin processing it shortly. Today January 9, 2012, I called Staples as we still have not received a check. They tell me that it is a HP rebate to call them. I call HP, they have no record of this. I call Staples back and they tell me to resubmit, in essence it isn't their problem. Well, if I submitted everything as I was told to and it was through Staples and I received an email from Staples stating they have the information, why isn't this Staples problem? I am writing to their corporate office and I will NEVER buy another thing from this business. | |
| JULIE | 1/8/12 |
| I bought my Dell from Staples 10/10 I spent a small fortune getting everthing I needed to go with it and the the extra protection plan that the SELL you...well now my hard drive is out and when I took it to Staples they said the would have to send it out to see if it could be fixed and it will take about 2 weeks because of the holiday..This was Dec 6th..well it is now Jan 8th and I still do not have my computer back...what gives..when I called they said it came back and they had to resend it back because it still was not working...I want a new computer or new parts not refurbished parts Thats not why I bought an expensive extended warranty...and when I called Staples the do not even care ..they said there is nothing they can do about how long it is taking!!! | |
| christina | 1/3/12 |
| Finance bought me a 25 dollar amazon card for my kindle. Lady at desk didn't know what she was doing and said card was activated. Tryed using my card and it wont go through. Took card back and after trying to resolve problem for an hour, they cant do anything! They gave me store credit for a store I don't shop at and will never shop at. I cant even get another card with the store credit. Maybe you guys should hire people who know what they're doing! | |
| Kathleen Bonito | 1/1/12 |
| Purchased an HP s-51020 desktop slimline. The company won't exchanged it under the liability terms of the manufacturer. The store no longer carries the model. The product key for microsoft office no longer is valid. I spent close to $650.00 at staples. I have my original receipt. The pc isn't even 7 months old, and the hard drive is going on this. I feel taken advantaged of by the sales rep, injust making a quick sale for comission, and not listening to what I was asking for. Now the store doesn't carry this model pc, and under staples.com it states if you're not 100% happy just return it! problem is I can't. very disappointed, the company won't take the time to honor manufactures or their own return policy. I didn't need the pc set up fee, set up with errors, - don't even think it has the hard drive capacity stated. - | |
| Jon Wong | 12/30/11 |
| Staples will not even honor to price match target. Because they were told that they will not price match target. Then staples better revised the price match slogan to "Find a Lower Price, then goodluck" | |
| Walter | 12/30/11 |
| This was quite simply a terrible experience. The manager of the Greenwich, New Jersey store refused to honor an in-store email discount coupon sent to us via email. He then summarily dismissed us and just walked away. He did not want to be bothered to fix the problem. I will be speaking to the Staples Corporation about him tomorrow. I want him to have plenty of corporate visibility. | |
| L. Demeo | 12/29/11 |
| I have lived in Rehoboth Beach, DE for 25yrs+ and am a local business and property owner. Have patronized our local Staples since it opened - it is always a poor experience: untrained or un-caring employees, long check-out lines, high prices - and yesterday after waiting for the manager to correct a billing error I was confronted with a hostile and angry John Stubbs - who over a $2 overcharge on a $200 purchase told me too bad - I could take my biz elsewhere! It was shocking. I will never go back to Staples. | |
| Jody Zhills FL | 12/22/11 |
| I have spent many thousands of dollars with Staples over the last four years, and thought the customer service was marginal at best. But today (12/22) in the Zephyrhills FL store.......I called and discussed at length my needs and the product I wanted. The Associate named TJ said he only had one, it was $79. , and he would hold it for me, as I had to drive 25 miles to get to your store. When I got there, the product was not what I neeed, and the next one he recommended was $225. This is clear Bait and Switch. TJ and the assistant manager were not the least bit interested in helping me and in fact, diverted to other customers while I stood there speaking. You are devleoping a bad reputation with customers, perhaps you do not care. There were several witnesses to todays fiasco, all of them shaking their heads. I am still considering what to do....but Staples owes me an apology. | |
| Barry | 12/17/11 |
| Worse then poor. I sent an email to customer care on December 3, 2011 and got a return email saying they would do their best to respond in 24 hours. It is now Dec. 17, 2011 and I have not heard from anyone. I sent a letter to Ronald L. Sargent(the big boss) on Dec. 10, 2011. As of today (Dec. 17th) I have heard nothing. I am not surprised. Their customer service is horrible and the home office employees lie to you. | |
| Diane Gotay | 12/19/11 |
| I purchased a paper shredder at your store located at North Ocean Avenue & Sunrise Hwy in Patchogue on 11/16/2011. It quit working before it ever even filled the waste bin. Good thing I bought your extended warranty for $15 or I would have been shit out of luck, no doubt. Thr replacement also broke down this past weekend. What a great product for over $115.00. At this point, I wanted a cash refund, which was not unreasonable, considering I paid cash for this pile of junk. The store ASS-stant mangler...I mean, manager, after much debate and deep thought, finally agreed to the refund, with the exception of the extended warranty. That lousy $15 is going to cost your company plenty. He will be cancelling his business account first thing Monday morning. He has already decided to go back to his previous supplier, as Staples seems to leave a great deal to be desired on many levels. | |
| Stephanie Angelone | 12/19/11 |
| This my Christmas story and it all came true because of the help (Santa's Helpers) I received. I started out at the Staples in Riverhead, NY with a 1945 Black & White photo of my husbands Dad that I wanted to enlarge. It was my gift to my husband.The Riverhead store said they would call me when it was ready. I left and went holiday shopping. We left for Florida two days later completely forgetting about picking up the photo. When I arrived in Florida I immeadiately called the Riverhead manager Bob, at Staples he told me he could e-mail the photo to a Staples in Miami nearest to me. I gave him the address 2121 Biscayne Blvd and he did his job. I went to the Staples in Miami at the above address and met Ricky( another Santa's Helper) in the print department. Yes, he had the e-mail and he told me that there was a special where the print could go on a laminated board. All I can say is WOW! Now that was easy! | |
Mitchell  | 12/15/11 |
| Dear Sir, I've been experiencing a product quality problem. It's an ongoing problem at this point. Staples has answered the issue before but right now I'm stuck without a product. Its a HP 61XL cartridge both black and color. They both fail well below the number specified. I hope this reaches someone in the chain that will respond. I was given coupons in the past and would hope they would do this again. Thank you, Mitchell 845-757-2212 gen5bass@yahoo.com # 3188273720 | |
| Nancy | 12/15/11 |
| I took some photos to be printed into my local Staples store.(Sonoma Calif. They could not print one of the files due to file size. The other file they downloaded to a disc. 3 days earlier disappeared. I said,"How did it disappear"? The girl said,"we are having trouble with our e-mail". I said, "you downloaded from a disc I brought in". She said, "POOP HAPPENS" Not at all sympathetic to my plight, No empathy, just an attitude that poop happens, Oh well. My husband was as shocked as I was. He said, "you need some training in customer relations." Her attitude was still flip, not an apology for the inconvenience or the lost file. I told her I was appalled at her attitude. She paid no attention. Another clerk came over and proceeded to give me my money back. I said, "are you her supervisor"? She said "yes" I said don't you think you should be talking to her about her attitude". The supervisor said, "I will". She said, "I don't think she meant it that way". I said, "how else can you interpret POOP HAPPENS? How do you interpret a flip attitude". She said what she said she is responsible, she acted the way she acted. There is no excuse for that kind of attitude, and I doubt that Staples, if they knew it was going on, would permit it any longer. However, I will not do business with Staples in Sonoma again. People trained in customer relations should be acting as Supervisors and Managers Not someone with no experience. People are tired of the corporate attitude. Staples, please wake up. Invest in training your people. Your business depends on it. One very disappointed customer. | |
| Debra Husarchik | 12/10/11 |
| I'm writing to express my disappointment at your misleading ad that ends 12/10/11 where it features $50 instant rebate on a recycled printer when you buy a new one. We took our old printer to Staples in Washinigton, PA and selected a new Epson printer and a cart load of other items. The clerk could not get the rebate to process and then upon closer inspection realized the deal only applied to two of the printers on the page. He agreed it was very misleading and said he was going to contact you also. Shame on you! We did not purchase one thing and will not buy from a company that tricks people into going into the store with misleading ads like this. We had even joined the printer cartridge recycle club and intended to do all of our shopping for office supplies there. What a disappointment! Debra Husarchik 201 Linton Rd. Fredericktown, PA 15333 | |
| Ningbo Newspapering Printing & Development Co., Ltd | 12/9/11 |
| Hello Sir/Madam, I'm sorry to disturb you here. As I cann`t find Staples purchasing department`s email, so i leave a message here. We are a specialize paper stationery manufacture in Ningbo,China. We have been producing your products but through cooperating with some exporting company in Ningbo. Now we hope to establish business relationship derectly with the Staples. We can accept your Factory inspection policy. Could you help me pass the information to your purchasing department?or could you tell me the Purchasing E--mail Address? Regards&Thanks Cherry Email:chinacherryfu@gmail.com skype:cherryfu77 Msn:cherryfu777@hotmail.com Mobile:+86-15957486246 www.ningboprint.com | |
| Frances | 12/1/11 |
| Staples donates to Planned Parenthood a.k.a. Banned Parenthood or Planned Barrenhood. My clan will no longer shop at this disgrace of a store. Planned Parenthood only offers abortion, it does not help Women who wish to carry their child to term. It makes them feel they have only one choice: abortion which is the leading cause of death in America. If the only choice is abortion then you are not pro-choice or pro-Women. There are millions of families who would love to adopt your beautiful child if you are unable to take care of him or her. Adoption; choose the loving option. (Abortion was founded by a person whe wished to wipe out the African-American, Haitian-American ect. race.) | |
| Jeanette Panchula | 11/23/11 |
| I would like to praise Travis, a young man that helped my husband and me to find the right lateral files for our home office. When the item was not available in the store, he came back IMMEDIATELY to let us know what he had found (in another store the sales person just walked away and never got back to us, we had waited over 15 minutes...then walked out. He found the item we needed on the Staples website. He offered to place the order, but did not pressure us, which would have caused us to walk out immediately (we had that problem in another store of another company). We did place the order that day - and the files were delivered exactly on the day we were told it would be - the Tuesday before Thanksgiving! Good job, Staples, hiring Travis and also the gentleman who delivered the files. Jeanette Panchula Vacaville, CA | |
| Karen Vowell | 11/23/11 |
| I purchased an H.P. computer from Staples of Findlay, OH. on 10/26/2011. On Nov. 6, 2011 I was finally able to find the time to set it up and use it for the first time (registering it with H.P. on that date). On 11/21 the computer stopped working. My husband returned to Staples of FINDLAY, OH and was told they would not do anything for us since I did not purchase their "protction plan". He was told to leave the store and call H.P. He was also told they have no responsiblity to the customer since it was purchased more then 14 days ago and, again, I had not purchased their protection plan. They showed that they do not value cutomer service AT ALL and don't care they they have lost a business customer for life - as well as anyone we associate with. H.P. is sending someone to our home - waving the service all fee since this is such a new computer - and will try to fix it at our home office. We will be returning Staples "rewards" card as well as never going there in the future. Thanks for opening our eyes to why we should buy from Best Buy which is a block away. | |
| Maria Judge | 11/14/11 |
| I have been using the Staples online ordering system for 3 years... They ALWAYS delivered by noon each day to my building. Last Wednesday as I was taking a client to lunch, I saw the truck in my lot at noon and it reminded me to place my order. So, I did! On Thursday I waited until 1pm and then began calling customer service. I spent an hour speaking to Natasha in customer service, Rich the warehouse manager, and his boss, Paul.. I left my office and spent another hour talking to each of them too. I was finally promised a delivery of Monday 9-2pm, but that they would try to be there as close to 9 as possible.. NOW 4 DAYS AFTER I PLACED MY ORDER. And Natasha emailed me that they were coming as close to 9am as possible.... It is already 10:20am an no delivery... they THINK it will be between 11:30-12:30 now..... WHAT THE HELL HAPPENED TO STAPLES? THEY BECAME THE ONLY CHOICE FOR MANY IN MY AREA TO SHOP AND NOW THEY DO NOT HAVE TO SUPPLY ANY SORT OF CUSTOMER SERVICE. OH, AND THE BEST... RICH, THE WAREHOUSE MANAGER IN HARTFORD CT.... HE TELLS ME THAT I WOULD HAVE TO HAVE A SPECIAL DELIVERY CONTRACT WITH THEM TO GET A DELIVERY TIME....THAT IS WHAT THEY DO NOW.. CATER TO THE BIG COMPANIES AND TO HELL WITH THE SMALL BUSINESS OWNERS! I am very disappointed with Staples and hope to find another company that understands how small businesses work (NOT always 9-5 and NOT always all day everyday in their office)! | |
| Maxine Rose | 11/9/11 |
| The Staples store on National Blvd in W Los Angeles is huge, empty of customers and staff - it is pathetic and should be closed or, if possible brought up to speed. No wonder you stock holders are pissed. | |
| JAY STOCKWILL | 11/3/11 |
| I WORKED FOR STAPLES AND I KNOW THE PROBLEMS, BEING INSIDE THE WAREHOUSE I SEE A LOT OF PROBLEMS, NO 1 IS FOR YOU CUSTOMERS, OR POTENTIAL HIRES, WHEN YOU FILL OUT CREDIT APPS OR JOB APPS, DO NOT PUT YOUR SS NO, I HAVE SEEN A FEW APPS IN THE RECYCLE BOXES AND I CAN TELL YOU CUSTOMERS THAT STAPLES DOES NOT SHRED THESE IMPORTANT DOCUMENTS, THEY CAN FALL INTO THE WRONG HANDS, EITHER AT THE WRHSE OR THE RECY CENTER, ALSO WHEN PROMOTING EMPLOYEES THEY PROMOTE THE KISS ASSERS, NOT THE KNOWLEDGEABLE PEOPLE, BUT THE ONES WHO FREQUENT BARS TOGETHER. | |
| Sharon Livingston | 10/31/11 |
| October 30, 2011 CC#:5155990083566079 To whom it may concern: On October 20, 2011, I took my Compac Presario PC to Staples. Since I had bought it there, along with many other items in the past, I thought the Easy Tech would help me by fixing my PC. I was having trouble booting it. Sometimes it would work, sometimes not, sometimes it would “scream” at turn on. Also it was very slow and would freeze up a lot. I knew it didn’t have a virus in it, but it needed clean up that I don’t do. I was asked if I wanted a diagnosis and tune up on it. I said yes, knowing that meant that all unwanted “cookie” and temporary files, and the registry would be optimized. I was there when it was booted, and the dust was blown out of it. I have no knowledge if they did anything else to it at all. On Saturday, Oct. 22, I was called and told it was ready to pick up. The tech who called said it needed more memory and a new antivirus program but was otherwise ready to go. I went in Sunday the 23rd after church and picked it up. When I set it up later that evening I didn’t turn it on, just reconnected the wires. Monday afternoon I finally got on it and saw that other than booting up well, it was still slow and freezing all the time. I wasn’t sure what to do then, so I left it to think about it for a while. On Wednesday evening I finally figured out that nothing had been done where the “temp files” were at and also “cookies” were still in there. Thursday morning I called Mozilla Firefox, my internet browser. A man named Joe Kimball from Mozilla Stopzilla came on line remotely and showed me all the files that should have been removed before I was called on Saturday. I was astonished at the amount that hadn’t been removed. He referred to Mozilla’s Stopzilla tech, Nigel came on remote and proceeded to clean my PC the way it was supposed to have been done at Staples. I sat and watched as he did it. I bought the Stopzilla Smartsupport at that time. You can see I charged it to my Orchard card. They told me I should request my money back from Staples and they would give me whatever support I needed in order to do that. I am not sure just what that includes but they did say call them if I need proof. Which I will be hopefully be including in this letter package. I went into Staples on Friday, the Asst Manager Randy (?) said he saw on his papers that they had done a clean up and if there was a problem I should of brought it in there again. I told him once burned I didn’t want to be burned again. He said he would forward my complaint on to the headquarters. He argued with me about what was done. As I told him, if it had been working the way it should have been I wouldn’t have called Mozilla. They fixed it, in fact they pointed out to me all of the “stuff” that was still on my PC before Saturday the 22nd, when they called me, that was on there that they hadn’t removed. They did all of this remotely while I watched. My PC is working perfectly now, so that tells me I shouldn’t have to pay twice for something that they didn’t do the first time. You can see where on my statement that I paid Mozilla Smartsupport for their work on my PC. Therefore I want the bill from Staples removed from my credit card account. Sharon Livingston | |
| Patrick Boots | 10/29/11 |
| I bought an HP all in one at your Houston store on Almeda Rd with the extended warranty. When it went bad I contacted the warranty service and after a lot of phone time they promised to replace it within two weeks. 4 weeks later no word so I called them. Turns out the serial number is wrong??? It is right there on the machine but it is wrong?? I called HP and they say it is just fine but the warranty company did not do the diagnosis correctly and they want to have some more of what I have been thought already. I bought a new Brother machine from OfficeDepot. Solved my problem. You and HP are both fired though. Congratulations. You are well on your way to being the new CircuitCity. | |
| john anderson | 10/29/11 |
| Went to Staples in Riverside, Ca, to purchase a Day Runner calendar for 2012. FThere were a stack of them with a sign indicating a price of four dollars and change. When I got to the check out I was told the 15 page calendar was thirty-one dollars and change. I put it back on the shelf. Went home and brought up a site on internet. Same product, same item number, was all of four dollars and change. With shipping it came to ten dollars. Want to get screwed, go to Staples. | |
| scott | 10/24/11 |
| I am a staples employee at a warehouse.Not only do they treat there customers unfairly but they also treat their employees poorly.If any customer would see how their potential purchase is treated in our warehouse, they would not shop at Staples. I work in the Terre Haute Indiana warehouse, management does not care about the employees we are treated like SLAVES! Management doesn't care about the people that does the actual work, we are mandatoried at a moments notice, if jobs were not so hard to find I would find a different job. | |
| Diane Berg | 10/23/11 |
| I would like to commend Staples' employee Carlene from the Huntington Station, NY store. She is always the one I hear other workers call on for help. I see her as she runs through the store offering help or advice, and with a smile! She is patient and dependable. When I see her I have a feeling of confidence. I hope the corporate office reads these and appreciates the workers who are on the front line. I plan to call and tell them as much and to ask that a note be placed in Carlene's file. She is a great asset to both the Huntington Station store and to Staples. Thank you! | |
| Mrs. Bryant | 10/15/11 |
| It is worse than poor. I used to think Staples cared about it customers. After spending thousands with them this year, I still don't have printer ink for a color laser printer I bought from them in July, 4 months ago. Spending hours on the phone and in the store trying to get the ink I paid for months ago, I thought they finally got it right. Ten days later, with a big job due, I called to find out where my $700+ of ink was. They said they are waiting for a payment from me. Funny, I don't have a Staples account and the charge, is and has been on and off of my VISA account over these long and drawn out 4 months. Meanwhile, Office Depot has been getting my weekly charges for printer ink. No wonder the Staples CEO doesn't think there is a recession out here! I would love to charge my clients thousands of dollars and not deliver anything! | |
| StaplesSUX! | 10/14/11 |
| I will never go to Staples again! I ordered business cards online and drove an hour to the store to pick up after the confirmation email. When I arrived they said, "Oh so and so didn't call you? We had a question on your order" I drove an hour and spent over 4 gallons in gas return trip because I needed the business cards for a meeting that evening. I called their "Customer satisfaction" line and got NO satisfaction! It is truly FALSE promotion that they can have business cards printed same day. (BTW, I went the next day to pick them up so they had plenty of time to call me) | |
| Mark E. Johnson | 10/12/11 |
| Very upset about the staples rewards customer service. I spoke to supervisor Brian a while back and he was extremely rude and unhelpful. My rewards were stolen and he said that it was not his fault. When I asked to speak to his supervisor, he passed me to another colleague who I could here him talking to before he transferred me. When I called back to speak to Brian I asked him who his supervisors name was in charge he said her name was Darlene Block. when I asked to speak to her, he said she was unavailable without even checking. I will be contacting the office of the president voicing my displeasure with the way Darlene and her employees poorly conduct their business. I am a premier gold customer with staples rewards and I am never going to be doing business with them again thanks to their inability to help me | |
| Kellie Haning | 10/3/11 |
| Dear Staples, I would just like to say what a terrible failure your company has managed to become when dealing with the public. I wish I could be thanking you, but unfortunately I can not thank you for even one tiny thing. First I bought a console from you for $900, and I spent that money feeling assured it was a great computer. I am not wealthy, so these purchases are important to me. I have a son in high school and I am trying to work from home. My HP console for which I had to buy a monitor to use with it was suppose to last me a while obviously. Then there was the lovely service plan I bought with the console. I was reassured service would be fast and the plan was well worth the additional money! I could not buy the service plan for my monitor and I certainly regretted it cause the monitor broke with in the year! Now I have a generic monitor and I did not buy it from Staples. Two weeks ago my HP console had a bit of a issue. I rake amazing care of my home and items, so at first I thought it had to be something small but later found out different. My hard drive went out in just 13 months? Never fear I thought, because I bought this amazing service plan. Well I had to think again, because now one week after I paid for express shipping of my replacement copy of windows seven and received a new hard drive in the mail my computer still sits here broken! No tech and the store says that's another department and we have nothing to do with it! Funny I paid them? Don't you think this issue should be resolved? I mean I did spend a he'll of a lot of money! | |
| Frustrated | 8/9/11 |
| I was excited about my upcoming interview, until I read the posts on here and other sites. Low pay, bad customer service, poor treatment of employees. Maybe working for staples isn't a good idea... | |
| Conrad Senior | 8/11/11 |
| VERY LOW QUALITY PRODUCTS THAT BREAK ALMOST IMMEDIATELY---NOT GIVEN A CREDIT FOR DEFECTIVE MERCHANDISE. I WILL NOT DO BUSINESS WITH THESE FOLKS AGAIN UNLESS I NEED PAPER FOR MY PRINTER. EXAMPLES: OFFICE CHAIR BOUGHT ON SALE--BACK BROKE AFTER TWO MONTHS. WOULD NOT REPLACE. PAPER SHREDER. I HAVE BOUGHT THREE OF THESE NONE LASTED MORE THAN A YEAR. ONE JUST DIED. THE SECOND WOULD WORK AND ONLY WORKED BY TURNING THE ON AND OFF SWITCH ON. I WISH I KEPT THIS ONE--IT WAS A PAIN TO TURN ON AND OFF BUT AT LEAST IT WORKED. THIRD ONE WAS A STAPLES BRAND--IT WAS THE WORST OF ALL OF THEM. IT TOOK TWO HAND TO FEED IT IN THE NARROW THROAT. THEN ONCE IN IT WOULD TURN ON BUT NOT SUCK IN THE PAPER. SO YOU HAVE TO FIGHT TO PUT PAPER IN, AND THEN PUSH IT A SECOND TIME TO GET IT TO FEED, AND THEN ON TOP OF THIS, IT WOULD OVERHEAT IN 5 MINUTES USE. FINALLY I GAVE UP TRYING TO SHRED AND TURNED IT OFF OVERNIGHT AND WHEN I TRIED IT IN THE MORNING AND AFTER BEING OFF ALL NIGHT I TURNED IT ON AND IT SAID COOLING DOWN AND WOULD NOT WORK. AVOID STAPLES AT ALL COSTS. | |
| Kevin Alen | 9/21/11 |
| I enter the store and procede to the copy/print area. there is no one there. I look around after waiting for many minutes. Another customer approached and waits also. Nothing. I look down aisles to see if there is an employee there. Not one person anywhere. .In disgust i walk over to the cash register area. No one. Over by computer service area I see a head behind the counter ( the back counter behind the regular counter. Oblivious as he is. i spot a young lady near the counter and ask her if she is an employee, awakening her from her attention to the computer repair person with whom she is having a personal conversation. "Excuse me, does anyone work here? and is there someone available in the copy section? "Oh! let me go see if I can find someone". never mind I reply, I have all day and nothing important to do like get these forms copied and get back to work so i can be a productive person and contribute to the economy rather than just stand around in a daze ignoring the fact that i am being paid to assist customers and help Staples make a little money. The employee-"Heck i get paid just t be a zombie and the others ( manager, employees) they are God knows where" . Oh well Staples is a rich corporation. they don't really need your business anyway. Oh, Have a nice day. By the way this is St. Augustine, FL. There is an Offiice max across the highway. To be fair, not a heck of a lot better however | |
| Mary Ransdell-Summers | 9/19/11 |
| I took my Toshiba Laptop computer to a staples easy tech store in Dubuque, Ia. It would not turn on so they could not do a diagnostic test, on the computer. The easy tech technician believed it was the mother board and wouldn't know if I could transfer my old information until I purchased a new program, along w/ a new microsoft word program and a pc setup silver program and along with a piece of mind program and a new computer for a total of just under $800.00. I gave my old computer to my nephew who put a meter on the cord and determined no power was flowing to the computer. This was such a simple diagnosis for a company who holds themselves out as professional computer technicians. When I told the manager of the store about the easy fix. He told me he would not stand behind it because I had not paid for a diagnostic test. this transaction occurred 7/26/2011. They did not have my new computer ready for pick-up until August 1, 2011. I discover my old computer worked just fine (needed new cord) on Friday the 19th. To late for their technology refund of 14 days. | |
| TONY MARREN | 9/20/11 |
| Theres an account of an experience I want to relate involving Staples; I'm an active member of the LDS Church in Provo,Utah.Money is tight in our budget.We needed copy paper and I found a 10 ream case on sale for $19.The leadership was dumbfounded as to how I could get this resolved. Naw; it starts with surfing Staples ads and seeing the prices.Just saying.... Tony Marren | |
| Anshu Narang | 8/16/11 |
| I would like to send a note of appreciation for the service we received at your store# 0549 (Bloomfield, NJ). A special thank you to Miss Jamina Huff, the copy center manager. We were making a big move from NJ to TX and were looking for UPS to ship our boxes. We came to the UPS center at the Staples store and asked if we could receive some kind of a discount for a large shipment that we were sending out and were really happy to see staff who not only listened to our request but worked hard on helping us get a discount. The shipping was fast and painless and Miss Huff was exceptionally polite and professional. I usually do not write letters like this but found it necessary to appreciate people like Jamina so they continue doing a great job. She represented the company very well and made sure were happy customers. She also briefed her staff about our situation so they would not give us a hard time she was not available. We received all our packages on time at our new address. We have always shopped at Staples and because of the customer service received recently, we will continue to be Staples customers for life. Sincerely, Anshu Narang Houston, TX | |
| Steve Street | 8/16/11 |
| I'm a teacher who purchased a STAPLES brand pencil sharpener for $50 during the summer in anticipation of this school year. I didn't use it until school started one week ago. It quit working today. I took it in to the STAPLES store in Smyrna, TN just to exchange it for another one like it, but was told that I would've had to have done that within 14 days of purchase unless I had bought the additional warranty. First of all, I'm a teacher, I don't get paid a lot, however I do have to spend a lot on my classroom every year, so I can't justify purchasing an additional warranty on a pencil sharpener. It was supposedly a durable one, made for classrooms. (well, for $50, it should be). Secondly, I didn't anticipate it breaking down after one week. Being a teacher, I NEED a working pencil sharpener EVERY DAY!!! I was given the phone number to the manufacturer and sent on my way. The manager told me there is nothing that could be done. Their "system" won't let them exchange it. Well, let me tell you that if you look up my purchase history in that store over the last 4 years since I became a teacher, the amount I spent more than makes up for the cost of that pencil sharpener. I have been purchasing ALL of my school and office supplies from that store, but I will NOT be purchasing anything from there again. So, good for them, they saved $50 today, but have lost so much more than that in potential sales from me, and I'll be telling this story on facebook and twitter, and believe me, teachers are a loyal and supportive group. | |
| Linda Smith | 8/17/11 |
| I canceled my staples credit plan card with Citibank (South Dakota) after 10 years of excellent history of payments, never late or skipped any month. One time I made my payment one day after the due date and called them to explain the reason of the delay "I did not get the statement for that month". The late fee was $39.00 and finance charge was $23.20. Unfortunately I didn’t get any courtesy after all this good history of payments and keeps getting finance charge on any finance charge left in the account. I didn’t have any option except to pay this entire extra fee and closed the account with the credit car | |
| Patrick Fansler @GMAIL.COM | 8/18/11 |
| Worst Shipping Dpt. ever in Carson Ca. - 90745 We actually went twice and had the misfortune of meeting the store Manager the 2nd time. RUDE 100% | |
| John yeagley | 8/20/11 |
| I bought a very expensive shreader. It broke. I am now in need of a shreader but the staples in Rehoboth Beach to replace it. They said NO!! Only 14 days warrenty!!! How lame!! There was no assistance in this matter!!! I dont have the money to replace this!!!and it was a staples namebrand. BAD customer service and bad products. Very disapointed. Not helpful in this depressed economy with a middle class person. | |
| herb | 8/20/11 |
| Hey, Bob, you don't think any complaints about Staples are legitimate? You are living in a fantasy world. If you were the employee you say you are, you would be embarrassed by some of these complaints. Instead you scorn them, so I can only assume you are also that kind of employee. I placed an order online for funeral programs to be printed. They accepted the order, even charged me an extra $5 for a 'rush' job (about 9 hours, not much of a rush for 20 4 page programs imho, but whatever). At the appointed time, I went to the store to pick them up. I told the clerk it was an internet order. He spent 5 minutes looking for it, couldn't find it, then said 'oh, did you say it was an internet order'? Uh, yes, I did, that was the first thing I told you. Oh, the we didn't get it'. That's it, dead silence from him. 'Excuse me, what do you mean you didn't get it'? 'Our internet order connection has been down for 2 days, we are unable to get any internet orders'. 'So why didn't the online ordering system tell me that'? I don't know, we reported it when it first happened, I guess they haven't noted it yet in the conputer'. 'Ok, this is for a funeral which is taking place tomorrow'. 'Well, you really shouldn't wait until the last minute to make an order like that'. 'I'M SORRY, THE PERSON WHO DIED ONLY GAVE US SHORT NOTICE!' Can you make this order up for me now? No, we're too busy'. Really? Yes. Any other suggestions? You could try going to another Staples. Yes, given the experience I've had here, that's what I should do. End of story? I went to Kinko's, told them it was kind of an emergency, they printed it up in 7 minutes, and charged me $5 less than Staples! What Staples doesn't know is that I am the purchasing agent for a large city school system. I have just sent a memo to all schools under my purview (over 200) to use Kinko's for any copying work in the future. I noted that Staples has proved unreliable and if they had to use a Staples, I needed an explanation attached to the invoice to justify it. Staples, your days are numbered. | |
| kmk | 8/23/11 |
| Staples Store #0174 on Hawthorn Blvd. in Torrance is shadey. Went in to purchase HP Toucpad after the first $100 price drop. I had $100 off HP Touchpad Staples coupon and salesperson took it and 15 min later returned w/item. Took me to a closed register and proceeded to ring me up. It took forever for the price to come up on the register and when it finally did, it was full price. Something tells me they were changing the price in the system because it should have rung up $499. They told me that I had to use my coupon to get the $100 discount (which was the HP price drop)!. I left the store and went to the store on PCH and was able to purchase for $100 off plus use my $100 coupon! Now Touchpad is $150 and Staples is offering price match regardless of the 14 day return policy. Not store #0174! Apparently they don't follow corporate standards. Someone from corporate should audit this store and their management! | |
| @Bob | 8/23/11 |
| Hey Bob that works at Staples....post the corporate number...I would be glad to call them and express my concern. | |
| Richard | 8/28/11 |
| I tried to buy a demo HP Touchpad your carlsbad,ca location and they told me that the unit could not be sold and it was going back to corporate headquartes they said that they had no papaers on the unit and could not sell the unit. i talked to hp and they told me there is no reason why they coud not sell me the unit please help | |
| Debra Duran | 8/31/11 |
| I will never ever by a computer or electronic device from your stores as you are not being held accountable for the items you sell. and you all sold me a lemon of a computer that is still giving me problems | |
| Connie Moreland | 9/2/11 |
| Worst customer service ever. Brian the manager treated me as if I should bow down and worship him as I was trying to ship a package at the UPS desk. They over charge you in this store for everything. But somebody needs to remind them that business is what they are trying to accomplish. Not insulting the customers and running them away. I will never set foot in that store again. | |
Tina  | 9/2/11 |
| I did have my inquiry quickly addressed and received a response from the President's office within the hour. Unfortunately, I did not agree with the decision that was made. The promotion for the Visa Gift card for students ONLY applies to high school/college students. The promotions department is eliminating an entire sector of students. Elementary and middle school students do use laptops. (I am a teacher) They are losing sales due to their marketing practices. | |
| Lauren | 9/2/11 |
| To Whom It May Concern, I am contacting you regarding the dumpster outside of your Timonium, Maryland location. 2131 York Rd, I believe. This is the fourth time we’ve witnessed the over flowing of trash coming out of the dumpster. We have contacted management at this location. Apparently they’ve contacted headquarters and there is “no budget” for a larger dumpster. I am asking that you increase pick up. Michael’s Café patrons along with the office buildings, do not care to walk in the restaurant/ offices looking at this, it is gross. Obviously it is not a concern of Staples, being that they don’t have to look at this. I look forward to your response via email or you can contact me by phone. Thank You, Lauren Dellis 410-252-2022 | |
| lhayes | 9/2/11 |
| Staples in Ardmore is all about the money and not the customer. My Mom purchased 2 HP 300's, HP printer, staples warranty (hahaha), service protection, etc plus paid to have one of their Tech Members come out and install/hook up all the equipment bought. The tech took 2 hours to set up and install and left without fixing the printer issue. All I can say is this, PLEASE SPEND YOUR HARD EARNED MONEY ELSEWHERE. The manager sends you to the warranty dept, they tell you it is a software issue *verified it is not with 4 calls to HP about the printer* and they (staples warranty) tell you all they can do it reformat the computer. My Mom and I are experiencing the same issue with our computers. One was set up by Staples Tech, mine I installed myself and the computers are acting the very same way. I bought another computer, hooked up the same printer and TaDa! Prints like a charm. Staples WILL NOT REPLACE THESE MACHINES! They want us to bring the computers into the store and have the Staples Tech that took 2 hours to set up and install to look at it in the store. They are a HUGE JOKE!! AGAIN, DO NOT BUY ANY TYPE OF COMPUTER, PRINTER OR WARRANTY FROM THEM BECAUSE THEY WILL NOT STAND BEHIND WHAT THEY SELL. Calling corporate tomorrow and the Better Business Bureau, no doubt that will do any good. | |
| Mary | 9/4/11 |
| Why when I went to the Bellerose NY Staples today I was told I had to spent $5 in Order to get the $.01 pencils? There was a notice printed on the entrance doors. Nowhere in you ad does it say that. Did other Staples do this also. | |
| Dorothy Leverette | 9/10/11 |
| I was just at your staples in West Bloomfield Mi and was treated rudely by the assistant manager. Earlier today, Sept 10, I went Staple to get pictures developed. I worked with a gentlemen and he advise me that I could get 8x11 color pictures on photo paper for .49 cent. I said ,really, thats a good deal, I will take 10 for every picture. I said now lets be sure, .49 cent on that paper and 10 will cost me $4.90. He said yes, and I will call you when they are done. He called me and said they were done and e stated that the one picture that we wanted on the photo was no good and to consider bringing another picture. I told him we would look for another picture. I went to pick up picture and the assistant manaer was there. She stated that the pictures were .99 cent for photo paper and .49 cent for regular paper. I said, your associate told me different and she said, he would not have told you that because he knows that the pictures on photo is .99 cents. I explain what took place more than 3 time and she refused to give me the pictures for the price I was told. I ask her to hold the pictures till Monday and she said okay. I called her back and ask for the number to headquarters and a contact. SHe said the contact is who ever answers the phone. She gave me 1.800.331.3330, which is a sex number. I tried calling the store back and it was closed. I was very upset. I will forward this letter to a higher level. I can be reached at 2483129704. | |
| sk | 9/13/11 |
| I had ordered 2 panasonic phones from staples online got one the other one was said to be delivered on monday(09/12/11) but never showed up called customer service they said warehouse ran out of it they have those phones sitting in the store but told me a lie that the warehouse is out of it this proves that the ceo ronald sageant and his bunch of emplyees are liars and I would never shop at staple anymore infact I am going to return this one also and shop from office depot they are proffessional and they treat the customer right very bad customer service | |
| | 9/13/11 |
| I bought a Toshiba laptop computer at Staples in West Deptford, NJ on March 19, 2011. On 9/12/2011 laptop would not start up. I contacted staples and they tried to get me to contact Toshiba and have them fix the issue. I informed them that I purchase an extended warranty so that I would not have to go through that and I was told when I purchase the 3 year extended warranty that all I would need to do is drop off the laptop at the store and staples would take care of fixing the laptop or sending it out for repairs. Now I'm being told to handle the problem myself by contacting Toshiba. Please help. I can be reached at fjw6479@comcast.net | |
| Brad | 9/7/11 |
| I have been going to many different staples stores in the Phoenix market for well over 6 years now and I have never been so disgusted by one of your stores the way I am by the one on 75th ave and McDowell in Phoenix AZ, 85035. This is the dirtiest and most unpleasant retail store I have been in. Please clean this store up it needs urgent attention. | |
| Elle See | 9/9/11 |
| If there was a rating less than one star I would use it. Staples is the most out of touch, out of date business operating in the 21st century market. I have grown accustomed to the convenience of ordering an item on line and having the recipient or myself pick it up from a store in a matter of hours. Staples doesn't have this service; in fact, when ordering a computer for a relative who happens to reside in a different state, Staples would not process the order, yet they had charged my credit card. After my gift recipient did not receive notification to pick up the computer on the delivery date, I discovered that Staples "decided to verify the transaction." Since they didn't contact me, I'm not sure how they were going to verify the transaction...perhaps by using a shaman, Sherlock Holmes, a well-trained dog? When I was a bit upset, the superior customer service agent Susan disconnected me. I was delighted to cancel my order. For a company that sells office supplies and technology they are horribly unacquainted with today's technological advances. Perhaps I should have known this when their own commercials view the act of getting office supplies to be an actual "wow" experience...I see now what they mean...it is a miracle if Staples can provide the customer with satisfaction. | |
| Joe Hernandez | 7/7/11 |
| I use to make all my purchases from staples for my small business, untill I just found out they wont allow me to return a tablet I purchased from them 20 days ago because it's outside of the 15 day return policy that's mentioned on my receipt. Take a good look at your receipt if your buying from staples. I'll keep the tablet, they can keep my $600 for the puchase but sor Staples you just lost my small business account. | |
| StevenPadilla | 7/7/11 |
| On the evening of July 7th, 2011, my daughter, a friend and I went to the Staples in Upland California (Mountain & 8th St.) to purchase some ink and have a lamintation job done on a chord chart for my guitar lessons. An employee, whom I shortly learned afterward that he was the manager, followed us around the store making us feel very uncomfortable. The manager was totally unprofessional and unfriendly. How he got to bemanager is beyond me. I have been going to this oarticular store for a few number years and have been treated well all these years - maybe 21 years. I am seriously thinking abut taking my business elsewhere. Even one of the employees mentioned that he (the manager) "has his ways." I strongly suggest that you folks do something about it, or you will find yourself getting more complaints. I was extremely disappointed with this person, and I sincerely feel I am owed an apology. I would quickly make this thing better, since I am well known aroud teh aewaa and am known for my honesty and the value of customer service. I will not hesitate to piket this store if this is ignored. | |
| | 7/8/11 |
| I don't expect anyone to answer me because I tried calling on the telephone and waiting 15 minutes pushing all kinds of buttons and never got to talk to a human voice. Anyway, I have bought lots of stuff at Staples and have yet to get a coupon whihc I am told would be emailed to me. Also, sometime in March I purchased over $300 dollars worht of furniture and was told after the purchase was made that no points are available for furniture. NOT FOOD! What is it with companies today, no consideration for customers' time, it seems like only you want to cut down on the time, and employees, to deal directly with us. Elizette Quadros | |
| W. Outten | 8/6/11 |
| I will never step foot in your Ocean City, Maryland store again. The store manager named AAron Reddick , instead of working with me, wasting my time and store time walking back and forth for the second time ,trying to retain what he should have wrote down, while keeping me up front at the counter, then searching my rewards card for something that I bought two of, only to find one on file, which clearly I explained as one was paid in cash, and I misplaced the receipt. The item, I returned , was a : cracked vinyl mat, carpet saver. The one I selected was A $ 5.00 + , up charge.Mr. Reddick made such a issue of it and I wanted to continue my purchase and be done. I was a customer ,I did not receive customer service and ,something that was clearly a defect and could have been returned to the manufacture . He helped me in no way stating this in front of customers. When I called the store for his name ,The lady would not reveal his name.I just hung up! | |
| Bob | 8/7/11 |
| Dear people, I am very amused at the comments on here. I love how people hate staples due to stupid commercials and certain people at certain stores. In stead of getting on a stupid form and whining how about getting the coroporate number and calling. I work at a staples and we do everything possiable to help the customer. However what you must understand is that we do not make the policeys only enforce them. I am sure if there is a problem with something and enough people complin then staples will change something. I can say that staples does not google random blog sites to see what you say about them. There is a coroprate number, please call them and express you'r concern. I am proud to work at staples and hate to see the name talked about so badly. After all of the comments I have read the employes were only doing there job. Who really cares? people now adays. No wonder our economy is so messed up. | |
| Jen | 7/16/11 |
| Do not make any lamination purchases from staples, they destroyed two of three diplomas that I brought in for lamination, and after the mishandling of diplomas by their employee during paper feeding process, two of the diplomas are destroyed and their onsite manager won't even take responsibility for reimbursing the cost of my two precious documents. STaples employees are getting junkier each time, they can't even handle a paper for machine feeding without getting distracted by workmates. Some shitty services at my area. | |
| sara | 7/18/11 |
| STAPLES had fail check rebate!! I have a problem with STAPLES company regarding the rebate. I called the Citibank representative on 06/07/2011 about why check return. They said because there's a mistake from the rebate STAPLES that's why the bank charge fee for check returned and took away the rebate check from my account. On 06/13/2011 Citibank reimburse the fee $10 ( because i told to them this case not my fault, i only redeem 1 time to the bank and the bank received the check). On 06/07/2011 the bank pull out the the rebate amount from my account, i never seen any credit money from staples in my statement until now since the bank take out rebate check from my account. I sent email to Linda Valenzuela the staples personal (Linda.Valenzuela@parago.com - 877.266.6483) I want my rebate check without any problem. If you don't want pay me with check, is ok with the gift card. But she said, We cannot reimburse because the money is still with your bank. I really upset because the check not valid. Is not about the amount of rebate, but if they fail giving rebate to a 100 people, that's mean they corrupt for a lot of money. Please follow up where's the money go. Because the bank reject the check and take out credit rebate from my account. I also sent to corporate headquarters about my bank reject the staples rebate check. They don't care the document that i sent and can't help at all. I WILL NEVER GO BACK TO STAPLES AGAIN AND TELLS TO MY FRIENDS DON'T GO FOR LIE REBATE. | |
| Hugh Carnes | 7/19/11 |
| Recently purchased an I/O Magic DVD multirecorder, an HP Photosmart printer and cartridges at your store off Tn 66 in Sevierville, Tn. I was waited on by Shelly, Justin, and Fawad. They were exceptionally courteous and patient in answering questions, and providing alternatives in the case of the printer. Their assistance -- especially their patience -- is greatly appreciated and worth noting. I hope they -- and their store -- will be commended by HQ. | |
| Donna is silly | 7/20/11 |
| Real artists do not use Photoshop. Photoshop is for altering photos, NOT creating digital art. She need sot get llustrator, or hell, even Publisher! | |
| Jo and Clint G. | 7/20/11 |
| Corey Cassese, Staples Tech Help, in the Franklin, NJ office, was exceptionally helpful to us when we needed it as our laptop died - being completely computer-illiterate, we did not realize the battery fizzled out event though it was plugged in. He explained we needed to remove the battery, use the cable (charger) to get it up and running again without the battery inside. He also advised that to preserve battery life, to take it out of the laptop when using the cable (charger). He took the time to get the info I needed in an Excel spreadsheet for our business converted from one type of format into a readable Excel format. This was crucial as I needed this for a deadline - without the conversion I would not be able to access this file thru the email originally sent. Corey exhibited not only superlative computer skills but also an excellent consumer-friendly demeanor in his approach. He is to be commended for representing your company so well. Jo&Clint G. | |
| tuan | 8/5/11 |
| I was in here on Thurs to look at phone but i dont see the boxes so I looked around for helped and no one helped me so i went to the customer desk and asked for assistant. She called for someone it took 15-20 mins for someone to come and helped me. Then, i chose a phone they said out of stock. so i picked another and they said out of stock. So i asked what do you got, any options. She said i can place order for deliver and it will be here on fri if placed before 4pm. I said ok i can deal with that, then i was notified that it will be deliver on Sat, and i was umm..ok i can deal with that too. Then Fri morning i got a called from them and said it will be here on Mon. That's it 3 strikes, what kind of business operating is this. Keep on changing the dates on me and service was bad. I had to spent over an hour in there just for a darn phone because of the service and out of stocks. | |
| Joe Ouellette | 7/25/11 |
| Before I write this email note, I see all of the mostly negative emails above, I hope someone does read and respond to these emails. Firstly, In regard to your recent email blast of $100 off a purchase of a tablet, please don't send any more if you don't have the product in stock!! Secondly, when will you be sending the ASUS tablet to the stores? Apparently, you are advertising the product on line and when I queried the customer service personnel, they tell me that the SKU is "inactive" and no longer available on line but destined to go directly to the stores. WHEN?? Best regards, Joe Ouellette 978-682-8085 | |
| debra whitehead rojas | 7/26/11 |
| Purchased Cannon Powershot SX20 IS camers in June 2010, alo purchased the extended warranty insurance, sure enough camera broke July 16 2011 called Staples on a Saturday was told a box to mail the camera in would arrive at my house by FED EX no later than the following Monday/Tuesday~~ Wednesday, Thursday, Friday of following week came no box~~ called back on Friday was told a box to return the camera would arrive by Saturday/Sunday~~ only Fedex does not deliever on the weekend in my area at least~~ esp on Sunday~~ called back on Monday Michael assured me a box was probably at my home and HE would arrange for a pick up if I could call him so he could arrange such~~ Monday evening ( July 25th ) still NO BOX~~~ and the longer they keep screwing around with their LIES~~ the longer I am without my camera that I need for a photography class~~ They get you to buy the extended warranty then they LIE, LIE LIE to you about how they want to maintain Good Customer Service~~ NOT~~ I am now going public with this issue and I pray the public wakes up to what total Heels Staples has turned into~~~ | |
| Martin Cassidy | 7/27/11 |
| Just lurched out of your branch store at Cochran & Wilshire in Los Angeles. It had taken me five minutes to choose my supplies and get into line when the manager said I had cut in before someone else. I had not. She was standing around, lollygagging, making up her mind in an excruciating way to check out or go to sleep, so I stepped up into the gap. But I let the issue go and gestured her to proceed me. Then, the checkout clerk and she went into this confused dance of time consuming attrition over prices and discounts. She was trying to make a calculator work and the clerk was attempting a phone call. I looked around for an alternative line to get on and observed that all TWO of them were stalled also. But, there was enough staff to take care of us if the manager had the sense to open a line or two more and hadn't disappeared to find God knows what in the bowels of the back room. IN FACT,THERE WERE MORE EMPLOYEES THAN CUSTOMERS IN THE WHOLE DAMN STORE! After a while, when I realized I was running out of time in my old age to LIVE, I decided to go to Costco. Their really long lines go a great deal faster than yours ever thought of. Your manager, by the way, apologized insincerely, and rather snidely wished me a great day. I replied that after his asleep at the wheel performance, it was impossible for anyone but a lemming to enjoy any part of the day. To you, I have to report that Staples stores in Los Angeles have a well deserved reputation for poor service. And you executives would do better by closing all of them and doing business exclusively on line. Indeed, your branches have all the charm of a cold northern city and all the efficiency of a sleepy southern town. Farewell forever. I will post this review around the net. | |
| Joe Zamora | 7/30/11 |
| Clark and Wilson street store in Chicago allows their employees to mix their religious and political views with the treatment of their customers. I went to make a color print of a Superwoman, Wonder Woman, and Batgirl comic picture from Google images. The clerk on duty is a Muslim, so its possible that he was offended by these super heroine images. I explained that this was the first time Staples refused to print due to a signature. Just about every image printed there has a signature. I also explained to the store manager and to him that by law one personal copy is permitted per person. Was it the image or because of what Superwoman, Wonder Woman, and Batgirl represent, Truth, Justice, and the American Way. I am assuming that these two speak for the entire Staples corporation. What do you expect, Staples exploits cheap labor in other countries. I left the store, but not before stating that it was nothing more than communism, and I haven't returned. | |
| mary wilkinson | 8/2/11 |
| 1 WOULD GIVE LESS THAN ONE STAR IF I COULD, TOOK SOME PENS BACK UNOPENED , NO PROBLEM THEY SAID AND CREDITED IT TO MY DEBIT CAR THEY SAID. WELL THAT NEVER HAPPY CALLED STAPLE THEY SAID IT TAKES 3-5 DAYS TO GET YOUR MONEY RETURNED , THEY JUST WANT TO HOLD ON GTO MY MONEY I THINK THIS IS ILLEGAL, WHAT I HAVE TO WAIT A WEEK TO GET MY MONEY WILL NEVER SHOP AT STAPLES AGAIN | |
| steve jonasson | 7/4/11 |
| my wife recently purchased a printer for me from staples as a surprise gift.i was out of the country and knew nothing until i returned about this purchase.i was totally surprised when i recieved this,i may add that she purchased the extra warranty etc.however when this was hooked up the unit never worked out of the box i called our local staples and talked with the mgr he explained that the unit was purchased over 30-days ago and because of this there was nothing he could do unless he charged me $78.00 i explained that a extra warranty had been purchased he then referrred me to hp after 5 long calls hp will be sending me a complete new unit. i will never purchase anything from staples again and will urge all my business partners to do the same.theres more to this story than i have mentioned but i wont take the time to type it i have had it=if you care to know the complete full story call me and leave a message i will return all calls a.s.a.p. 1-207-594-4955[steve] | |
| Melz | 6/10/11 |
| Staples wouldn't allow my husband and I to purchase a computer b/c a customer - who had left the store a half hour ago- had shown interest and -apparantly- had first dibs on the last floor model. Staples said they would call us if the man didn't want the floor model. We still haven't heard from them. Maybe it's a blessing that we are forced to travel 45 minutes away to purchase an expensive computer elsewhere! | |
| Sam Waters | 6/10/11 |
| I have delayed in writing to you because I am not a person who complains. On 5/15/11 I went to your Crestview, FL store for help with my computer. I went for help because I am not very knowledgeable. I explained to your tech people I felt ther may be a virus. I also explained that I use this computer to record radio programs. Since I don't know much about computers that means I do not know what questions I need to be asking. Since I am asking for help that means I don't know what to ask. Since I don't know what to ask I depend on the experts to inform me about the issues I need to be aware of. Because I didn't know what to ask and your experts didn't warn me and I now have lost 5 months of radio programs. I am strugling trying to fix problems I have no clue about how to fix. My lost programs cannot be restored and my computer problems will be fixed, but it is going to cost me more money. Please, please, please never assume a customer who is asking for help does not need to be informed of the risks they are facing. Had I been informed I would loose 5 months of programs I would never have agreed to the work that was done. I am very frustrated. | |
| RJS | 6/16/11 |
| The Staples in Bloomfield NJ is the worst. If you are of the white race you will not get service help or anything. This has happened on more than one occasion. | |
| | 6/16/11 |
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| Kathleen Peters | 6/19/11 |
| My daughter recently applied to Staples in Silverdale, Washington. She had to have three interviews. She was basically told that she had a job as she is very flexible, but when she called to check on her status of getting the job, the manager on the phone said you were called. This manger had no idea as to whom she was talking to. as my daughter did not identify herself. No one ever gave my daughter a phone call to let her know that she didn't get the job. The manger my daughter spoke to blamed the other mangers for not calling. She made no phione call to my daughter either! They apparently hired people that had no interviews at all. DO NOT APPLY FOR A JOB AT STAPLES! This is a very poor employment practice! I HOPE THE CORPORATE OFFICE READS THIS MESSAGE! | |
| bb | 6/4/11 |
| I wanted to purchase another office chair and went to the Staples in the Costco center in lakewood nj. I found the chair I was looking for and was told they had no more in stock, I asked if I could purchase the floor sample at a discountesd price because it had been used. The store manager said loudly in front of a line of customers : there will be no discounts! Take it or not! I told him I had purchased several before from staples and because this was used as a display and I couldnt get another because they were discontinued, He just stood there and repeated no discounts1!!! I made the purchase because i needed the extra chair asap. I WILL NEVER SHOP THERE AGAIN!!!! THIS STORE MANAGER SHOULD BE FIRED FOR THE WAY HE TREATED A VALUBLE CUSTOMER. OFFICE MAX WILL NOW BE THE PLACE FOR MY BUSINESS SUPPLIES. | |
| John | 6/5/11 |
| I have gone thru 6 HP printers in one year that have been defective. The last one lasted 2 months before breaking down. I asked the local store to exchange for another brand. They refused saying that I have to deal with staples home office( which I will now) The manager that I dealt with is a very arrogant s.o.b who refuses to help customers in spite of the continuing problems with bad HP printers. I will request a full refund on this piece of junk and do my shopping elsewhere since customer service is not part of their training. As a dealer for HP, I expect that they would handle the problem for me instead of me having to deal with Staples or HP I will NEVER buy a HP printer or deal with Staples again after this experience. | |
| Joan McCartney | 6/5/11 |
| Customer Service at Portage, WI Staples is terrible. Even the store manager on Sunday June 5th was unable to exchange 2 HP ink cartridges that we ordered online incorrectly. Yes we ordered the wrong one, so we drove 55 miles round trip to exchange them and purchase more product at your store, however when we took our packing slip and the cartridges to the desk and the 1st employee was unable to do anything thus precipitating the store manager being called and he didn't have a clue what to do, we put the other products we were going to purchase back on the shelf and walked out. This is probably the 3rd time something like this has happened and we aren't real sure why we keep going back. If we treated our customers at our flooring store this way they wouldn't return. We went to our vehicle and called customer service. Thank goodness, because Crystal not only refunded the 2 wrong cartridges and is having 2 correct sent to us she also gave a $20 courtesy voucher, is having the wrong ones picked up with no freight charges to us. Our new ones should be to us by Tuesday June 7th. We are crossing our fingers that we receive the correct ones. We will then have to rethink the use of Staples for our office needs. At least there are other alternatives. Very dissatisfied customer. Joan & Bill McCartney | |
| Theodore | 6/6/11 |
| I went into the staples store to make a copy of some documents. I put my Debit Mastercard into the card reader to pay the fee. The fee was $3.26 and that was fine, however the following morning they debited another $486.00 from my account.Funny thing Staples uses a UK firm to take care of their machines. Funny thing I am having to fight to get my money back! Buyer beware | |
| John Figueroa | 5/21/11 |
| I purchased a notebook from your Fort Lee Staples on West Street on 4-28-2011, 17 Business days after that the LCD and Hard drive failed, as this was a gift for my Wife who is studying for her MD, I returned it to the office speaking with your manager Ms. Laura Pothos. Well, I must tell you that all she said was that,"I am here to enforce the store policy". She was a wast of time speaking to as I interrupted her forcing to re-enter the store as she was outside chatting with friends. You should know that this defective notebook was bad since I presented it to my wife who opened it but we thought noting of it as it was a new product and we have very little experience or knowledge with these things. However, the problem persisted until I felt that returning it and getting an new one would be the only solution to this problem. Well as a long time customer, I certainly was shocked to receive this level of consideration. I paid and am out $470.76. You should be totally ashamed of yourself for treating any hardworking family in this manner. John Figueroa 551-497-9883 | |
| Roger | 5/17/11 |
| A Store manager saying "Have a nice day" to a departing customer after a heated exchange ending in an unresolved issue can easily be interpreted as a screw you gesture. Try saying "Have a nice day" to your wife when parting company after getting all steamed up with an uresolved disagreement. It might be precieved as being insincere or somthing more rude. I would suggest that your employees say simply: " I can see why you are upset. I wish I could do more to resolve this issue. I have limited power and I must stay within the regulations set down by the company. I am sorry, but I cannot help you further in this matter." | |
| D | 5/12/11 |
| The commercial where the house was robbed is very disrespectful. When my house was robbed the last thing I thought about getting a computer. Whoever is running your marketing needs to get a clue. First the Wow! Crap... Now this. Just stop. | |
| Wayne Smith | 5/7/11 |
| I bought a hp laptop and it is a total nightmare. I had staples add memory to the laptop and put in a norton firewall. I also got a plan where an easy teck comes to the house and added the router and hooked up the lap top. The easy teck was supposed to spend an hour and he was gone in 20 minutes. The computer is very slow and the norton Icon keeps coming up for me to add the firewall which they should have already added. The lap top comes on by itself and shuts off by itself. I called back and told the easy teck supervisor about the problem and he told me he would send another teck out, I told him I do not want the same teck to come out and he said he would not send the same teck. I got a ring at my door and to my surprise there was the same teck standing there. I told him I didnt want him to come back and he left. I also took my desk top in to have more memory and have them to a tune up. I was told by the manager that this would increase the speed. The computer is slower than it ever was and it also comes on and goes off without me touching it. | |
| chuck | 5/6/11 |
| i hate staple go office depot go!!!! | |
| Fast Fix Buttons dot com | 4/27/11 |
| Staples gets five stars for being a company to inplement one of the top bonehead extended warranty programs! I HAD been a long time Staples customer and HAD purchased my office supplies and business equipment for years. One year I was talked into utilizing the warranty program (against my better judgement) I purchased a 2yrs extended warranty on a printer. Much to my surprise when the printer broke down, after the 1 year warranty, I took the printer into a Staples store and they gave me NO hassles and applied the original purchase price to my new printer. I felt relieved and even spent more money on the new printer and purchased another extended warranty on the new printer (3 yrs). I recently came to find out my "new" HP printer was not compatible with my Adobe software and in order to use Adobe I had to uninstall the fax driver for the printer / scanner / copier / fax (all in one machine) - funny haha, not so all in one any longer. I figured I could manage and deal without the fax, God Bless email. Soon there after the paper feeder started to jam and at one point wouldn't function or reset itself. I took the printer et al down to the Staples store with the receipt and extended warranty paperwork like before. The store salesperson told me I wasted my time that they do not handle that matter in the store, I needed to call the #800. I explained situation the last time and she just smiled at me and said that wasn't the current policy. Long story short, after 1 1/2 hrs and 3 phone reps I was told they would be sending me a refurbished model to replace the broken one. I tried to explain the driver problem. At first they tried to tell me they were not aware of any driver problem. While on the phone the rep must have jumped onto the internet and "found" other compaints regarding the driver and Adobe software. He then told me I would just need to reinstall the driver each time I needed to use the fax or not use my Adobe software (yea right!). I asked for a credit for the amount of the purchase to apply to a new printer, they told me they would have to decide which option best fit my situation and I would have either a refurbished printer or credit within 10 days. I tried to explain, I run a business and was in the middle of a project and could not be without a printer. He was kind in his patronizing customer service role and was mono tone and very "sorry whatever" in his responses. "Sorry ma'am that's our corporate policy". Now mind you I was talking to the company that handles Staples warranty programs and not Staples directly, so when I call the Staples corporate # to complain they tell me "sorry ma'am, wish I could help you ... " Another one of the store sales people agreed with my issue and he too talked with the customer service guy regarding the issue of them sending me a refurbished printer that was going to have driver problems with my software. He too asked for a store credit that they could apply to my purchase. He didnt get any further than me. I purchased a printer that night because it was late and I needed to finish my work. The sales guy said I had 14 days to return it but it would serve as a stop gap to my printing needs. I left the broken one at the store. 12 days passed and no replacement printer or store credit. I took the stop gap printer back to the store and returned it. The sales guy said, "what happened?" I told, him NOTHING - that was the problem! He said, "what are you going to do without a printer?" I said, "I am going to buy a printer when I leave here - no problem!" Today, 14 days later I get the UPS package. Open the box to find the same HP model with the driver problems packed in some hard mangled looking foam with duct tape wrapped around it, (not even in an HP box) with instructions to send them back the broken / defective product. Now that's what I call professional! Close of the story. Tomorrow, I will be sending back the refurbished printer and will NEVER purchase again from Staples ANY PRODUCTS! The extended amount of wasted time for everyone involved, customer service people on the phone, sales people (and managers) in the store, the UPS guy, the UPS cost for shipping to me and back to them along with my time wasted, all to so Staples could save $150. Somebody has forgotten that people have many options for their business needs and customer service is VERY IMPORTANT. As well long gone are the days of complaint letters to Corporate Offices where they land in a pile and collect dust. Internet, Social Media, Twitter all beautiful things! | |
| Brian | 5/1/11 |
| I have a complaint about your copy center! One of your employees who is on the Internet instead of waiting on us as well using her cell phone, texting! How rude and unprofessional! When I did her attention as she approached us, I saw a hideous tattoo on her arm. Staples customer service sucks, especially the copy center!!! She looked sloppy and very unprofessional! I will start doing my business with Office Max even if I have to go out of my way. This store I am complaining about is the store in Lagrange GA. | |
| Mark Koch | 4/26/11 |
| 15.1 million for your CEO pay ... goodbye | |
| mwill | 4/26/11 |
| i was recently in your store and was looking to buy a new computer i stood in the pc department for 20 minutes with no help, when i went to the register the girl who checked me out was rude and spoke down to me. i will continue to shop at staples but just thought i would drop a line the store number was 0547 thank you very much | |
| H K D | 4/2/11 |
| Don't get me wrong here I LOVE STAPLES!! It is my favorite office store and I shop there for all my office needs which is very often. I am here to complain about the recent COMMERCIAL that Staples is airing. Obviously no one at Staples has ever been robbed or they would never air a commercial about being robbed of everything you own. I can guarantee you that when some thugs have taken everything you own the last thing you are worried about is the fact that they left your old computer. You are just happy you have SOMETHING of your own left. IDIOTS! That commercial makes me rather sick to my stomach, taking back to a very bad time in my life and certainly does NOT make me want to go to Staples. It makes me want to shop at Office Max! | |
| | 3/29/11 |
| i will not go in to the staples in moses lake wa ever again because of the general manager kevin and how he talkes to his employees in front of customers | |
| Gene W | 3/25/11 |
| I bought a monitor from Staples. The salesman sold me an extended warranty and said specifically that this would assure me that the usual 14-day policy would extend. Since they have been bouncing me back and forth, around and around. They sent me an email that if the monitor is useless, I should donate it to charity. This isn't about stupid ads or even multiple coupons. It's about Staples telling a customer with a valid warranty to kiss off. | |
| Sis | 3/24/11 |
| I just wanted to thank the manager at your store in Altoona PA for returning a router that was not working right even though it was past the 14 day store waranty. I would also like to let the corporate headquartes know that the Johnstown store would not do this for me even though they had one right at the register. They told me that if that's what Altoona chose to do then go to Altoona. I will go there from now on. | |
| Concerned Parent | 3/14/11 |
| I was completely shocked today when I called early this morning (knowing my son would have to call later when he got up) and spoke to his boss to let him know early that he would not be in due to illness. My son was sick last week and finally went to the ER Sunday. He is 16 and Staples usually prides themselves on their motto of "School comes first", but no, not this time. I was asked to be sure my son had documentation of his visit to the ER and a note to return to work before he would be put back on the schedule and was removed from the schedule for this week. There wasn't even a mention of "hope he feels better or anything". I am so disappointed and though it is my son's job, I feel I was being called a lair as his mother and I feel that the focus this Manager has is far from being concerned about the well-being of his employees or their school work. Four days of missed school is a lot to make up! What has happened to Staples? | |
| mary haefner | 3/7/11 |
| I had such a great experience at your Garden City Park NY Staples store. I am a senior citizen and have limited knowledge about computers. Your employee Steve explained everything so patiently to me on March 5 when I had a problem. Also in the past when I purchased a printer the salesman was very helpful. I think the store is very professionally run. I will always shop there when I need office supplies. | |
| Craig Michaels | 3/7/11 |
| After being told by a Staples employee that the Tax Software TaxACT is good for both Mac as well as Windows, I decided to purchase TaxACT. I paid for it, left the store, went directly home and fired up my iMac and opened the package to look for the CD and when I put it into my slot, a message appeared telling me this is a Windows based program. I immediately within 20 minutes being the max, brought it back to your store and asked for a program that is good for iMac. One salesperson took me to the display and told me that TaxACT is only for PC Windows based computers. He pointe out that H&R Block had the version I needed and in spite of it being double the price of TaxACT, I tried to purchase it. This is when my troubles began as a loud mouthed manager, named, David Payne, came over and said, I am not going to give you credit for TaxACT because you opened it and it is a violation of copyright laws. I told him that it was his employee that suggested and advised me that TaxACT was for both platforms and that I had just purchased this only moments ago. He would not bend one inch an I told him I was a good customer and registered Teacher in his store and that it was in fact his employees mistake in suggesting this program for me. He was so belligerent and arrogant that not only would he not give me a refund for the wrong software but would not hear from me that the girl who suggested was not there and would not tell me who it might have been and that because she was not there, he could not verify what I told him about her advising this program for both platforms...When I make up my mind about a retail outlet and never doing business with them again, there are no variables involved at this point and I will never ever go back to the Staples retail outlet in any state in this country or the world for that matter...The manager, Dave Payne, involved with this incident has what we call, "cutting off his nose to spite his face."He seemed to not care less about me,, my business or the future an what it will not hold being the fact that none of my teacher friends with follow me and not go back to Staples in any state of this country...I detest arrogance, wise-mouthed managers who cannot see the future as being the bottom line in any incident such as this and lastly, it was his employee that gave me the wrong info to begin with...Goodbye Staples, forever...Dvid Payne, you acted like a fool and only fooled yourself... Craig Michaels | |
| Yvette | 3/9/11 |
| The Los Angeles Staples Store on Wilshire Blvd., "Miracle Mile" is a great store. I had two computers serviced recently one for a virus and the Easy Tech department guys were wonderful, patient, very knowledgable. They serviced, explained in detail everything and fixed the problem. I go often to that department and always receive the best help. Also have observed the staff in the Easy Tech very good and patient to others as well. A great group of guys,Tyler, Gary, Eric, Daniel, Rene, also had a service call by Eddie, on time and fixed the problem. All are mannered and trained. A guy in training Peter Hon was terrific and will be at the Vermont 6th street store in Los Angeles. They are a team no attitude. Thank you all, Yvette | |
| A. Kaler | 2/27/11 |
| Your REBATE systems needs, I mean NEEDS improvement. I applied for a rebate almost a yr ago (april 2010). I bought a pack of paper, submitted 1 rebate. was told it was rejected for someone else submitted one...I live with a small child and he didn't do it, he can't even write yet. Was told by "silvia" that the comapny made an error and she would resubmit it for me. All good except she said she need a "contact" number. I didn't put one on the orginial form for personal reasons and I refuse to give your company my phone again and be plastered with thousands of calls..it's one of the reasons I have a UNLISTED NUMBER ! why is it such an issue now? My address s the same, why can't one just be mailed? Hate the fact that I was drawn into your store on false allegations. No rebate as promised. almost a year later and I refuse to be tricked into shopping your store again. I will be also switching the supply orders for the 3 places I work and telling everyone how rude your people are (which they are !!!) I know my personal business means nothing to you and my companies have switched and they mean nothing to you, however word of mouth travels rather quickly (especially the bad). I will go out of my way for I know that I can get a better deal and the personnal attentions that are part of good customer service. Hope you feel better knowing you have lost many peoples from ever shopping at your stores again for a loosy $4.69. and WOW (sucks) | |
| Lori Gayhart | 2/20/11 |
| I would like to complain about a situation that occurred at the Staples store at 1550 Lake Cook Road Wheeling IL on 2/3/2011 Sales Associate # 1533174 Simon I am a registered nurse who works from home and was having difficulties with my prior computer. I originally brought the computer in for repair and ended up purchasing a new computer. I am very disappointed about how the sales associates misrepresented the computer I was in the process of purchasing. If I had known what I found out today, I would have taken my services elsewhere, and going forward, willl not make any purchases at Staples, nor would I recommend to anyone. I bought a Compaq Presario Computer 2/3/2010 from Staples--Sales Associate # 1533174- Simon went through his whole sales pitch and when I asked what software is included in this purchase, he informed me that Microsft Office 2010 and Norton Internet Security was included in this price. I even asked if it was a trial version as I am a nurse who works from home who uses Microsoft Office on a daily basis. Simon informed that it was included and not a trial. Today, I went to download a few extras from Microsoft's website and entered my PIN number and was told it was an invalid PIN number--I called Staples this afternoon and was informed that all of their software is a 30-day trial period. If this was the case presented to me upon purchase, I would have gone elsewhere, as this software package is very important to me. Second, this sales associate lied or mis-represented what he was selling. I was also told by the store representative there was nothing he could do--basically--too bad-- So now, I have to purchase software that I was told was already installed--another 200 dollars that I really can not afford to buy. Staples should honor their misrepresentation and provide the software that Simon said was included. After reading the complaints regarding not assisting customers and not resolving issues, I am sure it is a moot point. I have filed a complaint with the BBB Thanks you for your time | |
| Susan Harrison | 2/16/11 |
| I am extremely unhappy with the Staples check cashing policy. Today was the second time that my business check was rejected. Neither the Cashier or the Store Manager could give me any reason. The first time this happened the Cashier told me I would have to contact my bank. I did so & my bank saw no reason that my check should be rejected. Today the Cashier gave me a card with a phone number for Certegy Check Services, Inc. I got a recorded message with no instructions. After waiting approximately 30 seconds I pressed 1 on my phone & another recording came on asking me for my check number & the amount of the sale. The recording then came back on stating that there was no particular reason for the rejection! They just do it from time to time for "consumer protection". This policy is crazy! I was embarassed twice now at the Lewiston Maine store, and you can bet any further office supplies I need will NOT be from Staples. This policy is unacceptable. | |
| Terra Smith | 2/8/11 |
| We went to staples in Omaha Nebraska on N. 78th street. My husband and I were looking for a filing cabinet. We had HORRIBLE customer service. First we asked someone to help us get what we wanted from the back. About 20 minutes later we got nothing. So that made us want to walk out. Then when we were about to leave we get help again. So we get up to the register to find a guy who dosen't give a crap about his job and talk to his friends on the phone while we were in line. so we put the stuff we wanted on the counter. He finally hangs up the phone when he is pretty much done with our order, Honestly with the horrible customer service we got at Staples, My husband and I will NEVER shop there again!! It wasn't even busy and got the WORST customer service ever!! I will spend my money somewhere else next time!!! | |
| Raymond Turski | 1/31/11 |
| Hello , I am writing on behalf of Rick Crawford Nascar Camping World Truck series Driver , we are looking for sponsor ship for the 2011 season , And i was wonder if you would be interested is sponsoring a truck this year , Rick is a legend in the sport and has been in the top 10 in points for several years , With wins and many top 5 finishes , Rick gets lots of TV and Camera time on and off the track , and this is great advertising for your company and product ,Nascar Fan are loyal to there sport and buy what there driver have on there cars and trucks . If interested please Email me back and i will have Rick get in touch with you . Thank You Ray Turski | |
| Sam A. | 1/16/11 |
| I'm currently employed by Staples. I've been with the company for over a year and a half at the East Brunswick store in NJ, store #1755. At first, I really did enjoy the job, but for the last few months, I have to be honest and say I dread working there. Many people comment on staples' extended warranties and some hard headed managers. You may just blow it off as an angry customer, but sometimes, they're right. Just today, a full time employee (of manager status), AKA the easytech lead, approached me and three other associates. He handed us a pile of paper, and after looking at it realized it was a scattered pull list (a list of items that are low on the shelf and should be stocked regularly each night by the closing associate in the respective department). Now, the lead is closing for tonight, and he should be doing this pull list, not the other associates. I clearly tell him, No, I will not do your pull list. Angry as he was he walked away, which is respectable. He re-approaches me later and tells me that I disobeyed orders and that I will be written up to corporate office. I tell him to go ahead and write me up for 'disobedience'. Now, he begins verbally harassing me, asking, "what are you going to do about it? huh?" I tell him to get out of my face, and he claims I'm threatening him, and asks again for me to do something about it. Remember, even though he cannot say "You're fired", he can indirectly cause my release. I feel he is abusing his power as a manager for vengeance. I apologized to my general manager, but not to the lead, and remember, I've been working side by side with this lead for over 18 months. He says he's been with staples longer than me, as if he is 'untouchable'. There is no point in fighting this write up, Staples Corporate does not care about a part-time associate. I do not appreciate being walked over, and as much as I dislike it, I can't just walk away from a job. | |
| Sorry I Used Staples Shipping For UPS | 1/28/11 |
| I certainly symphonize with Elizabeth Fairbanks (5 messages up). I shipped a package UPS through Staples and took insurance with Staples for my item of $1,000.00 Nov. 22,2010. I was told by UPS that the claim was paid on January 17,2011. Staples Claims Dept. informed me it will take 3 to 4 weeks for me to receive the check from them! The package was lost by UPS and the found again a month later. There was some damage in the amount of $75.00 to the item. After MANY calls to Staples Claims Dept. I receive the run around. These people are the WORSE to deal with and the Corporate Office should look into this part of their Company. I had to get the help of a CBS-3 consumer reporter Jim Donovan (jimdonovancbs3),he is great at his outstanding at his job and a 9-time Emmy Award.Thanks to him I finally received a call from UPS and communications started happening! When you ship via UPS through Staples and there is a claim involved,UPS will NOT talk to you. They only reconige Staples Claims Department as the shipper. You will have a 20 to 40 minute wait when you call Staples Claims and the same response"we are working it". I think this entire process to frustrate the shipper to the point where they just say"fotget". I keep a running record of every call,dates,contact names and came to six pages and this was all done. Don't let these people get away from paying was is due you! Don't ship through Staples stores,go to a UPS office ship store. That way if the package is damaged or lost you can deal with UPS directly. I will never use Staples for shipping again! | |
| Free to be | 1/14/11 |
| When I went to Staples on New York Avenue in Huntington Station an employee with a tatoo on her neck went out of her way to cause me eye trouble because I wear glasses for weak muscles. I wound up accidentally bumping my cart into a wall. People like that should not be working in customer service positions. | |
| Raymond | 1/15/11 |
| Staples is very unfair to their older Associates.The Cleveland SDO is the worst place to work at,located at 4640 Hinckley Industrial Parkway,Cleveland Ohio. They have a Lead Material handler by the name of ALEX that is on the third shift and spends most of his time talking to his Wife while everyone is working. They have a Material Handler that has a drinking problem,he is Alex's right hand man. Does Staples fire this guy called Steve,no they fire the person that was there for 43 years. With this Nations High unempolyment,Staples has to add to it. This guy that was terminated on October 19 2010 was Loyal and Dedicated to Staples,never came in drunk like that Material handler Steve. He drove for Staples and was one of the better Staples Associates ever. Then one day this crazy women who once was the Human Resource Manager for Staples at the London Ohio Staples Warehouse,which is no longer is the Human Resource Manager (Wonder Why) found three old playboy magizines from 1969 in the BACK of a file cabinet that was in this guys office,instead of being a normal person this Barb Dagley had the guy removed from the building or asked him to turn in his key to the warehouse. This is a guy they trusted every night with a special password to get into the building. She should of done the NORMAL thing and tossed the magizines in the trash. Staples is very unfair to this guy after all those years.Staples lets this Barb Dagley distroy this Man's life. Not only did Staples Terminate this Man,Staples prevented him from Collecting any unemployment. What ever happened to the Freedom in this Country? | |
| tracy | 12/22/10 |
| your bothell store 1336 i will no longer shop at. your new customer service lead Amy Fulcher was aloud to abused her authority and went into the system to change the address on my rewards information so as to reflect an employee of yours in order to get her fired (she was aware of our relationship). from the day she started working there she has bullied this EXEMPLORY employee because it made her look bad as the new CSL. Amy is rude, dirty, and will not wait on customers when you are in the store. the employee that was fired has a family to support with 5 kids and was never written up, never late, worked multiple 11 hours shifts without complaints, was the only employee caught up on her training, was the ONLY dependable employee there, and since the new CSL started she had been on her case for what ever reason. my rewards came into question and my address was changed WITHOUT my authoraiztion to reflect your employees address thus resulting termination of the employee. it was unlawful termination of an employee who gave the store everything she had and who had long term plans for a future at Staples. this employee was took the fall for everyone rather than management taking a hard look at what changes really need to be made. Amy encourages cheating on testing, encourages lying to customer to gain reward sign ups, encourages slandering other employees, solicits for her own church, refers to others by race, gender, or sex, and often refers to her boss as jerface and her co-workers as subordinates. again i state, someone needs to take a long hard look at this store and their management and the way they run their business as i have heard SO MANY complaints from other customers about this store and about Amy as well. hell will have to freeze over before i return and because this employee was terminated, the store will lose some very loyal customers that she had that did care about her... | |
| me | 12/23/10 |
| with all due respect, staples advertises a FREE pc tune up and there have been many complaints. if you call the store, you'll be greeted with HOME OF THE FREE PC TUNE UP. call store 1336 if you don't believe it. frustrating is being screwed over by false advertising. | |
| Sam | 12/20/10 |
| A message to the guy who posted before me. dont post false prices in an effort to make staples look worse. It is 69.99 for a diagnostic check. When you sign the contract it is stating that staples is not responsible for any lost data. As someone who works behind the staples tech bench it frustrates me to see someone falsify these facts. | |
| Dave | 12/17/10 |
| On December 5th ,2010, my wife brought my non working lap top to Staples over my objections,I prefered it be brought to Best Buy where they have REAL TECHNICIANS to repair electronic equipment.The wife was going to Staples for other reasons and to make her life easier I said ok to her bringing the computer to Staples.(just so everyone knows,I just had a full knee replacement and can barely walk yet let alone drive a car,this is why I could not complete this task on my own and depended on my wife to do me this favor.I don't want those that read this to say why didn't you just bring to the store you wanted to your self.Trust if I could have,I would have!) Anyway,she dropped of the lap top signed a contract with all the things Staples was not responcible for in order to get the machine in proper working order.In that contract it states that a Staples Tech will call you within 24 hours to tell what is needed to fix the machine,the price for just looking at the machine is $170.00. I never received that call nor did I hear anything from Staples for what will be two weeks in two days. So today I called them,only to be told that the two technicians that were working there were replaced after my wife dropped off my laptop and they now have a new tech who told me, now this is really unbelieveable, that BETWEEN TRYING TO WORK ON THE MANY COMPUTERS AND OTHER ELECTRONIC EQUIPMENT THAT WAS BROUGHT IN FOR REPAIR HE ALSO MUST WORK THE SALES FLOOR AND TO DATE HASN'T HAD THE TIME TO "GET TO MY COMPUTER"! If Staples wants to advertise it self as an electronic repair shop where there is no problem we can't handle and if it can't be repaired in house they will send it out to someone who can repair it,well then they damn well should have the people that can repair equipment without also having to work the sales floor. If I had been able to drive or walk for th | |
| Linda Hong | 12/3/10 |
| If I could possibly give anything lower than 1 star I would do so without missing a heartbeat!!! The general manager at the Hawthorne-Torrance, CA store is without a doubt the most incompetent store personnel, let alone manager (!!!), I have ever met. I visited the store today to purchase a couple storage bins. On any other given day, I would have gone to a Wal-mart or even an Office Depot to shop, but it just so happens there is a Staples store conveniently located to my new residence so I decided to give it a shot. After loading up on the things I needed, I went up to the check-out stand to pay. I presented my Visa credit card and my paper "Interim Driver License." (I recently changed my maiden name and I have gotten everything - from a new set of credit cards to a new a voter registration postcard - but I am without my plastic driver license card. I've been told they can take more than a few weeks. So meanwhile I've been having to bust out my credit card, my paper id, and a picture id to make purchases.) I presented my Visa credit card and my paper "Interim Driver License," and the cashier called for assistance. The "assistance" came over and he asked to see a picture id. As part of the routine I already had my old driver license in hand and I handed it to him. The guy proceeded to call for a manager. He showed her my card, my paper id, and my old picture id, and immediately she looked up at me and said, "No you can't." I told her that NOWHERE have I run into this kind of problem ever. Since October I've shopped at various places with my paper id purchasing many, many items ranging from a bottle of water to a dining room set, and I have never been denied the right to purchase simply because I had a paper driver license. But apparently her word was final, and I'm beginning to wonder if that was her personal opinion or a Staple's store policy, because if it is indeed a Staple's store policy, it stands alone as one in probably thousands. I have walked empty-handed out of many stores, mostly because I couldn't find what I was looking for, but never have I walked empty-handed out of a store when it had exactly what I was looking for at a price I was willing to pay simply because of an incompetent store worker. She failed in so many aspects, but she was successful in doing two things. She chased me out of the store ever so quickly, and she established a clear view as to why I should never consider Staples ever again. Thank you for the absolute worst and most horrifying shopping experience ever. | |
| Stephane Van Dyke | 12/7/10 |
| I spent over $1200. the day after Thankgiving. Went to the store at 4am to stand in line. I will be returning my purchases today. You see, they were Christmas gifts that I purchased. Staples refuses to use the word Christmas for PC reasons. I refuse to support a company that takes this stance. You see PC does not work....I am offended now. I say Merry Christmas and will take my money elsewhere! | |
| ttx | 12/4/10 |
| the store is waycross needs to go out of business one of mangers will not price match at all but they say we do price match that is a lie lie lie lie lie | |
| BKM | 12/8/10 |
| I ordered a monitor from Staples a month ago. It is defective. Now i have to send it to CA - one week sot ship. Then wait 7 10 days while they fix it. Wait another week for it to ship back. So I will be without my new monitor for almost one month. I spend thousand a year with Staples. No more. IT this is the best Staples can offer for service, hell, i can get this "service " anywhere. Had enough, I'm out and so are my businesses. | |
| Pat Hoenninger | 12/12/10 |
| I went to the Staples store in New Milford Ct last night to use my 15% coupon which expires today. i was the only customer there at about 6:30. I was trying to purchase a software for my business but needed to know if the one I picked out was compatible with my Dell computer. Unfortunately the young lady on the register was the only one working and also answering all the phones. She offered to call a manager which she did but there was no one who came to help. I waited for over 10 minutes and when no one was able to help I finally left with no purchase. I called the manager this morning and she gave me the excuse that the store was busy due to the holidays. That was not the case since I was the only person there when this first occured. She also tried to blame the young cashier but that too was not true since this young lady was the only one working and also answering all the phones. I will not be going back there since the customer service from the person in charge was not up to standards. | |
| Beth | 12/11/10 |
| Staples will not give you cash back when you purchase with Debit cards! You have to do one transaction to return with your debit. Then if you want something else, you have to do another transaction! What a waste of my time. They are trying to say people complained about getting cash back! Doubt it. This costs Staples more money to do this. They must be charging the banks more money per transaction, then the banks are charging us more! And so on.... Another Corporate America slick trick to squeeze the customer while still making their margin. | |
| Robert F | 12/9/10 |
| Think twice before buying the extended warranty from staples. I had an awful time trying to redeem mine and dealing with the unknowledgeable representative from India and his supervisor that gave me the run around and screwed things up. CONSUMERS BEWARE! | |
| Wendy Mann | 12/5/10 |
| I made a purchase for a portable hard drive online with a coupon code for a Black Friday special. It was a great deal and I happily paid for my purchase and received my confirmation code. I received a confirmation email and notification of a future tracking number. Yesterday, December 4th, I decided to check on the status of my purchase by clicking on the link in the only email I received to get to the tracking information. Imagine my surprise to find that the status is canceled. I thought there must be an error, so I rechecked my order status via Staples website and indeed the order is canceled. No notification or explanation given, just canceled. I called the customer service number to get an irritated operator that told me it was canceled due to an error with the coupons - they were supposed to be only for a specific item, and not the hard drive I purchased. I told her that there was no such stipulation on the coupon, but she told me that corporate just canceled any order for people who used that coupon code. I asked what Staples plans to do about their mistake and my order, and she said they already did it and I was out of luck. Um, hello? If you aren't going to honor a coupon, don't issue them. And if it was incorrect, then the order should not have been allowed to go through. This was a screwup with Staples, not me. I am not unreasonable, but if it is an error on their part, then I should still be able to get my product or at the very least, a comparable product at the same price. As far as I'm concerned it's false advertising, and I will be following this up with another phone call. I wish I could give a negative star rating. | |
| David Thornley | 12/6/10 |
| I just came back from the Airport Plaza Store Warwick RI. During my visit the cash registers went down in the middle of the afternoon. Not the end of the world things do happen. What made the situation go from bad to worst was the lack of any management. First the employees were sent around the store to tell everyone that the cash registers were down. My response to them was oh no problem. I finished looking around and went to the front of the store to pay for my purchase. One of the employees told the customer in front of me they cannot ring them out because the cash registers are down. Then announces that all of Rhode Island is down. After this suggests we try another store. I decided to look around some more and see if this situation gets corrected. In less than 3 minutes now they have employees telling customers they are closing! I being a business person have never seen such incompetents. The gentlemen that escorted me out of the store was polite and an asset to your operation. However, Staples being an IT company and a retailer that cannot even handle a small problem like this and the lack of any type of leadership simply destroyed any creditability and trust we had for your operation. | |
| Bre Branco | 11/29/10 |
| The sorriest day of my life was when I walked into Staples and put $800 on the table for a laptop. Within weeks, i had freezing issues. They gave a few suggestions and a month later, the problem was worse and i had developed another few problems, the internet card crapped out as well as other annoying things. Not until summer time did they attempt to fix it. They made the problem worse, then the computer was freezing AND crashing, but they fixed the wireless card. The computer went back 3 times...and each time, it became worse and worse. People working on the equipment would leave work tools on the desk top...deleted my virus protection and never put it back on...in the meantime, I call corporate for help....and again, i got the run around..no returned calls...promises of things to come. 5 months have passed and these people have only given me gray hair and an inoperable computer. My suggestion to all...do NOT buy computer or electronics from this corporation....you will truly be sorry, unless you are one of the fortunate ones whose works fine. Both Dell and staples can go to beans. Everyday I tell people this story....if their willing to listen because they were going to purchase from staples...i tell them the WHOLE story, with work orders and witness to prove. My goal in life is now to bad mouth staples to potential customers, to turn away as many as I can....i'm pretty sure I will do that here and in the real world. | |
| JACK FORD | 11/22/10 |
| APPLIED & APPROVED FOR STAPLES CREDIT CARD. PLACED ORD ON LINE FOR SHIPMENT TO MY HOME OFFICE. AFTER SEVERAL DAYS RECVD EMAIL STATING COULD NOT CHARGE TO STAPLES CARD, I MUST GO INTO THE STORE AND SHOW PICTID ON MY FIRST ORD. HOW CUSTOMER CONVENIENT IS THAT PRACTICE. SUN. 11/21 WENT TO THE NORRIDGE IL STORE SHOPPED FOR ITEMS AND WENT TO CHECK OUT WITH MY CREDIT CARD & PHOTO ID IN HAND. THE YOUNG LADY WAS PLEASANT ENOUGH BUT AFTER RINGING UP ORD, HAD TO MOVE ANOTHER LOCATION AND WAITED WHILE SALE BEING PROCESSED. DELAY, BUT SHE DIDN'T UNDERSTAND WHY AND FOR OVER 3-4 MINS PAGED MANAGER, NAMED BILL, WHO NEVER ANS HIS PHONE OR PAGE. I WANT THAT JOB PAID TO DO NOTHING!! GO BILL!! AFTER THAT I BORROWED A SCISSORS AND CUT UP THE CARD AND WENT TO OFFICE DEPOT. | |
| Upset in Lake Elsinore | 11/24/10 |
| Staples customer service and resolution specialists?? hahaha, what a joke. I get your 3 rebate checks and they bounce I get charges $10 per check from my bank and lost $16 in rebate checks... $46 loss you say its my problem??? You ask for copies takes 4 weeks to reach someones desk from date mailed, then another 4 weeks to investigate and tell me the best you can do is refund my $16 if it is your error and I have to eat my bank fees? Way to go Staples...to many other places to shop with similiar pricing and better treatment of their customers! Your employees are way to quick to hit the Staples "Easy" button and dismiss the consumers that pay their salaries ! See ya | |
| Quentin | 11/18/10 |
| Encompass Service Solutions Suite D 775 Tipton Industrial Drive Lawrenceville GA 30046 November 18, 2010 Re: Incident Number 1127659 Dear Sir/Madam Your phone support service was completely unprofessional and unaccommodating. The experience was worse then dealing with a calling center in India. Embarrassing to think this is an American operation. I received the printer today after having to call the store every few days, since Encompass Service Solutions was unable to process a simple request of giving the UPS driver special instruction to the ranch which I reside on in Encinitas. I went to Office Depot and bought another printer instead of waiting and dealing with the protection plan, which Staples had sold me. Encompass Service Solutions is doing Staples a disservice by treating the client with such a low level of service as well creating a bad public relation image. I have giving my old broken printer to Goodwill and was unable to use this printer because there is no power cord or USB cable. This information regarding the cords was not clearly communicated to me. So here is your printer back. YOU WIN! Have a nice day. cc: Staples customer service | |
| dave d | 11/19/10 |
| your wili ct store mainly darrell i went to with a problem and he in my opinion went out of his way to help me and took care of my problem!!!so he and the manager deserve a pat on the back. again thank you darrell and the manager of the whindam conn store. | |
| david c price | 11/11/10 |
| i will be taking my corporate business to office depot from now on In a message dated 11/10/2010 10:18:21 A.M. Eastern Standard Time, dividends@staples.com writes: Hi David, Staples Rewards, like coupons, are time sensitive and must be used before the expiration date. Since your December 2009, January 2010 and July 2010 Ink Recycling Rewards have expired, we are unable to reissue these Rewards to you. If you have any additional questions, please contact us at StaplesRewards@Staples.com or by calling 1-800-793-3320 Monday through Friday, 8:30AM-8:00PM EST. Thank you, Kristina Rowden Staples Online Rewards Team Original Message Follows: ------------------------ firstName_req: david lastName_req: price emailAddress_req: dprice3844444@aol.com streetAddress1: 706 sw 27th terrace streetAddress2: cityTown: boynton beach stateProvince: FL zipPostalCode: 33435 phoneNumber_req: 561-732-6947 customerNumber: 2176162325 orderNumber: comments: have #1959 3217 6162 3254,9921 5217 6162 3257, and 6116 2217 6162 3255 value rewards coupons the stoore in boynton wouldn't over ride for me to redeem.how can i redeem these? | |
| Bill | 11/9/10 |
| I want to thank Matt Latta in the Savannah store on Abercorn for all his help and advice. Also store managers Matt and Josh were very helpful. They always very efficient and knowledgeable about computers and Staples products. | |
| Disgruntled Customer | 11/4/10 |
| Since Staples purchased Quill, the service at Quill has deteriorated to a level only seen in Nigerian scam operations. They sold me defective steno pads, then charged me again for replacements without my authorization. If I had known that they were going to charge me yet again for more rubbish, I would have just trashed the first lot of defective product and wrote it off. By phoning them to complain that somehow, in their minds authorized them to use my debit card again to do more charges. No authorization was given for this misdeed by me. So now I wait to receive more defective items and am out both the original charge and the additional charge both of which are considerable to me. All I requested was that they pick up the original items and refund my account. But to Quill/Staples that seemed to them, an okay to hit my debit card/bank account again. Now I'm worse off for bringing the defect up and much worse off ever considering dealing with Quill/Staples at all. Two thumbs down on Staples or Quill or whatever they call themselves these days. Scum-suckers. I asked they take my card off file and I was told by a very rude Sheryl that they don't have it on file. This, even though they charged the card again without my authorization of giving the number to them again. Boo on STAPLES/QUILL QUILL/STAPLE STAPLES QUILL or whatever moniker they give themselves these days. Pond scum, liars all who work there. | |
| Nancy | 11/3/10 |
| I was in Staples in Clay, RT 31, New York and went to the Copy Department and was greeted by Tom Auslander. Even though, he had two customers in front of me he told me he would be with me shortly. He was very efficient, polite, knowledgeable and very competent to all his customers. In this world of complainers, people that don't like their jobs and are miserable, it was so refreshing to have a man like Tom take the time and thought to make the customer seem inportant enough to give good service even though they may not spending that much money. I left Staples in a very good mood and will not hesitate to recommend Staples to all of my artist friends and expecially the copy department and Tom. Thanks, Tom | |
| Aleta Norton | 10/24/10 |
| I had my computer repaired at staples a few months ago, and I was very pleased with the easy tech who repaired a problem I was having. When I brought it home I hadn't gone on to the computer for a while and I got sick and was hospitalized. When I was at home recovering, I went on my computer to E mail pictures of our new grand daughter and low and behold I could not do it. I even tried going on the phone with HP techs from a foreign country and they could not help me. I brought my computer in to staples, and spoke to Louis Otero-Massauro,Benjamin Morris, and Jonathan Perry, your easy tech's at the New London, Ct. Store. These three men were so helpful and kind to me. They diligently worked on my computer for hours, found the problem and fixed the problem for me. I purchased my computer at Best Buys along with trouble. I will never go anywhere else but staples to purchase or to repair. These three men not only knew what their profession but new how to treat a customer with kindness. They are an asset to your company. Thank you so much. | |
| Debra | 10/22/10 |
| After shopping at Staples and purchasing a Black Armor hard drive the price on the shelf was tagged $129.99. Two of the Sales Reps told us that they didn't have it in stock but they could order it and it would be at the store within the week,same price of $129.99 with NO ADDITIONAL charges to be delivered to the store for pick up or to our home. On Thursday we didn't receive a phone call from them so we called the store to check the status of the order. When looking at the receipt we noticed they had charged us $149.99 for this item. We asked them why and was told it was because they had to order it. Staple's has a habit of lying to their customers, ripping them off and acting as if it is no big deal, then to boot they still want you to come in and pick up your order. Is this a way of getting YOUR REFUND for the difference, (if they give you one), in THEIR POCKET? If so SHAME ON THEM! I have a good mind NOT TO SHOP AT ANOTHER STAPlE'S again. They have VERY POOR POLICIES and seem to make them all up as they go along. However they want it and if you don't like it TOO BAD ATTITUDE!! Staple's has a good way of bait and switching people just to get them in their store when half the time they don't carry what they advertise, or for the same price! This is truly a great way to run off your business! WAY TO GO STAPLE'S! | |
| W Richard Armstrong | 10/19/10 |
| What happined to the Staples? The attitude of the sales people has changed in the last few months. I beleive it comes from the management, I not sure how up. I the pass when we purchased computor type equipment and your Technical Support program,and if we had a problem the product was exchanged. Now we had a Lexmark printer fail and senn it is less then 3 years old we had to exchange it thru Lexmark and wait a week to get a replaement. WHY have a Staples Plan? richard.armstrong@cox.net San Clemente CA | |
| Fern Gladstone | 10/19/10 |
| This is a shout out of appreciation for Scott Cota Copy Manager of your Waltham store on Lexington Street. I was looking for an inexpensive sign for a one time craft show I was participating in. Scott not only took the time with me while keeping all his other customers happy but did an exceptional job. I have always had a good experience at Staples but this was service above and beyond. He is a very talented graphic designer and exceptional client relation expert. Hope you keep him for a long time. He is a treasure! Fern Gladstone Waltham MA. skyegaldstone@yahoo.com | |
| Ken Buckley | 10/19/10 |
| Wow, As a business owner, I am not unmindful of the challenges facing leaders of companies today. I understand it is very difficult to train and keep people who care about the company. It is extremely frustrating for these leaders when an employee acts in a criminal way. Today, a staples assistant manager in Patchogue NY while attempting to tow away students cars from his massive and half empty parking lot, confronted a student by blocking his car from leaving the lot. He stood in the way of the vehicle in a menacing way threatening the student. Being the knucklehead he was he didn't realize that the student had shopped at his store earlier before going across the street to class. In any event, we have contacted the authorities and will press charges against this guy. In addition, I am sure Staples wants to be a good neighbor. Well not this manager.... | |
| B Henderson | 10/19/10 |
| I've dealt with Staples for many years and we've had out ups and downs. However, I will NOT shop at another Staples. The service is consistently WORSE. I went into today to purchase the Uniden Cordless Phone w/Digital Answering Machine for $39.99. Well my Staples in 60602 didn't have the phone. I was told they NEVER carried the phone. I called the Staples in 60620 and asked if I could get the phone. The General Manager refused to hold the phone. Unfortunately, there are a lot of great people that work at Staples, but the company has become horrible! It took almost 6 minutes for someone to answer the phone--at the corporate office number! How can Staples advertise something the store NEVER had! This is akin to bait and switch. I'm a busy person and I hate to waste my time. | |
| Concerned customer | 10/17/10 |
| I am very disappointed with STAPLES so called extended warranty CRAP on their products. I have had 2 bad experience with them and when I called the replace the products I had extended warranty on I got the run around. Basically I was told the store sales associate did lie to me because I was told no questions asked they will replace the product. So I found out it is not the case. | |
| Toni | 10/14/10 |
| What is with your EZZZZ rebates. After filling out my online obligations, I received one of three rebates. Then I had to jump through three hours of hoops to find out how to get my other two rebates. You have a wonderful phone number for tracking rebates, it's all automated, even though it promises a live person. Then I still didn't get my full rebate, I had to call and go through a hassle again today. I have arthritis that gets so aggravated when I have to beg to get my EZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ rebate. I am done with STAPLES. | |
| denise kasper | 10/8/10 |
| i bought a new laptop at the Kingman, AZ. during the 14 day return period my new laptop was in service at that store more than i had it in my possession..the laptop is defective and is now being shipped back to HP. i have followed the chain up the ladder to complain about the fact that staples will not exchange my lemon for a new one! to no avails, all i get is to bad,nothing we can do..bull! the right thing to do is to give me a new computer and take back the lemon.this has left such a bad taste ,i don't even want to do business with staples! please feel free to call me 928-530-2025 i would love to fill you in on the bull that has been handed to me . | |
| Kathryn Jones | 9/25/10 |
| If consumers knew how Staples treats their corporate employees (the ones who have not been caught in the avalanche of pink slips) they would not only avoid spending dime one in any of their stores, but they would probably want to throw a brick through their store windows. I would gladly supply the bricks! | |
| jm lovatt | 4/15/10 |
| would like to send a note of appreciation for the service we received at your store #1625 Ft. Myers, FL . There was a family tragedy and we needed help with the set up and printing for the memorial service announcements. Cara was the Service Tech that assisted me and my daughter-in-law. Cara not only was well trained and knowledgeable of her department but she showed kindness and concern of our needs. When you come upon a person who makes a difference we need to take the time to say thank you for making my world a better place to live in and to continue to pass it forward. Angels in The Wind, JM Lovatt | |
| Robert | 5/10/10 |
| I will not step foot in a Staples again until you pull the exceedingly annoying "Wow!" advertising campaign. | |
| Donna Setterlund | 5/7/10 |
| Over-all I like Staples. My complaint is ...... Your Copy Centers do not have Adobe Photoshop on their computers for your copy specialists to use. This is really crazy since Photoshop is what most digital art is created with. I asked the store manager why he didn't have Adobe Photoshop. He said it is a corporate decision. It would cost too much to purchase the software for every store. This remark is simply stupid. I am a multimedia producer and I teach digital communication. When I take my finished art to your Copy Center to print it is always frustrating for me, as the customer, and frustrating for your employees as the Copy Center Specialists. YOUR COPY CENTERS NEED TO HAVE THE SOFTWARE MOST PEOPLE USE!!!!!Why don't you get smart and help us all out. Your stores would make more money with happier customers and happier employeed who don't have to restructure every jpg image. Your employees are spending twice the amount of time completeing most of their customers printing because they don't have the proper software. GET SMART STAPLES! | |
| Mike Cratty | 5/9/10 |
| What meat head decided to go with your current ad campaign? - Every time I want to watch t.v. or listen to the the radio, I have to listen to an obnoxious idiot screaming - this causes me to change the channel that I had been watching or listening to. - Because of this very irritating ad, I will shop at Staples competitors from now on. | |
| vog | 5/13/10 |
| I find thoroughly annoying your "WOW" commercial. I too change the channel when your ad appears. What jerk would really do that in the store. Not attention getting at all. | |
| gracia | 5/18/10 |
| A good friend of mine who works in your railto,ca has been let go after 19yrs of serive to your company because of performance that person is not the only one let go I know this family real good this person is the most decated person I know never miss a day just to miss never talk bad about stables and that person is let go you would thing that after 19yrs you would not have to wrroy about your job but I guess stables does not care about ther serior workers who gave them 100plus all the time even when they tell them that there machines are not working correctly but who cares about someone who knows more than there machines right! anyway I have started to tell me people about this and some companys I work with to stop buying from stables and go with the other office supplys and also the ceo of staples should be ashane | |
| Helen Levasseur | 5/18/10 |
| I have shopped Staples for years and will continue to do so, but I will NEVER AGAIN buy your extended warranty It's bad enough that the printer was only 1-2 years old, and died, but then I had to call the warranty company. After the 8 day wait, I was not happy with getting the identical model simply refurbished. I'd have gladly returned it locally, paid extra to get an updated printer, and walked out a happy customer. Instead I found when I just went to print a receipt for an on line order the paper kept semi jamming and coming out the back end of the printer. Someone forgot to insert the rear clean out door which apparently also directs the paper into the upper part of the printer. I actually found this out when I wanted to print out an alignment page and obviously could not do it! Now it seems the "warranty company" is in the east, so when I called, it was 1 minute after 3PM PDST ! Not too good for those of us on the Pacific coast. So now I'll be w/o a printer for who knows how long. I'd already tossed the green Staples warranty folder so I didn't know that they only catered to the people east of the rockies. I have an Office Max closer than Staples, but I have always favored Staples. I am REALLY ticked off !! | |
| Jim Anderson | 5/20/10 |
| My company has stopped buying at Staples because of your wildly obnoxious WOW Commercials. I suppose the marketing moron who approved this thinks the hugely negative response to this campaign is funny, but I consider it very disrespectful to scream in my home. We have started TIVOing programs on Fox so we can fast forward and bypass your ads. I hope Staples quickly goes out of business and these ads stop. | |
| Russ deMent | 5/24/10 |
| After lack of response to an issue, and 7 weeks later still no resolution (or correct product) I will never darken the doorstep of another Staples location, even if their closest competitor is 50 miles away. They have no sense of responsibility to their customers, or resolving their own mistakes. | |
| Catherine Ring | 5/26/10 |
| We brought a computer into a store in Warren, Ohio that had some type of virus that had attacked it. My problem is the lies that the computer tech told. I feel that we got the run a round by the store. The tech told me that the electric was off at the store and that was why he could not complete the work with the problem on the computer, but earlier when I talked to someone else I was told that the electric was supposed to be off and the tech went home and would be back at 5PM and the electric that was supposed to be off never was turned off. I come in and talk to the tech and he tells me the electric was off and he could not do anything because of that fact. Then he said he should have the problem fixed in two hours so I hang around and then the internet goes down so I take the computer home because of the need to do some reports. The tech tells me if I go home and get on the internet that the program that was working might continue to work and it did but it did not finish without problems. I am taking the computer back to the store on Thursday morning to see if this can be resolved as the tech was off on today. The store had our computer for five days at this point. | |
| John Lowry | 5/28/10 |
| I returned a recent purchase and went to Best Buy to replace it (a memory card for a camera), because your current "wow, that's a low price" ad is so irritating that I am compelled to quickly change the channel every time it appears. I'm dead serious. I will not set foot in your store until I am absolutely convinced that I will never see that TV commercial again. It is so loud and disruptive - intentionally so, as you are well aware, (due to the production tricks in creating silence in between the shouts), that it wakes up sleeping people in the room who otherwise are comfortable. I don't see how you buffoons thought it would attract customers. Low price is so...1979, anyway. | |
| Fred Rivera | 6/2/10 |
| I went to one Staples store to buy an ink cartridge for my printer. The price tag said $16.99 each. Since I had previously purchased the same cartridge at another Staples location for $12.99 I questioned the store manager about the difference. He had multiple explanations. The first one he offered was that the cartridge could be purchased online for $12.99 but not at the store. The second was that different stores price the same item differently according to the "affluence of the area", suggesting that if you buy a McDonalds hamburger in a poor neighborhood you'll pay less than if you bought it in a "wealthy" one. So much for customer satisfaction....or the manager's competance. If his comments are factual and reflect the company's pricing policy, I predict the demise of this chain in short order. | |
| sam | 6/2/10 |
| Is that guy in the ad supposed to have Turrettes Syndrome or something?? How obnoxious! I too will wait until it is off the air--and out of my head--before I return! | |
| AllSouth Rental Homes | 6/8/10 |
| We had a very negative experience today at Staples in Trussville, AL with the store manager, Nancy Tolbert. We were returning an HP printer cartridge that was a lemon, we had the receipt, but it was a double pack, the other worked fine and was used. She said she would not do anything because we did not have both of them. I understand now from speaking to corporate the policy on printer cartridge exchanges why she stated what she did however, the manner in which she spoke was unacceptable. We are a business customer and do all of our business at this store, and we have never received poor service from any staff member in the past. I think I liked it better when "customer service" was the big craze! | |
| tia | 9/20/10 |
| I was at staples in strousburg pa as i'm always there to buy supplies for my office and I know the employees they are always friendly and helpful and I see that they work pretty hard, So on this day it was very busy and I notices that The General Manager her name is Toni Lubuvich because I looked at her name tag anyway she is on a personnal phone call and she was eating. So shes on the phone doing absolutley nothing and I can hear her say that "these employees should all be fired because they are good for nothing" mind you they are all working very hard to take care of the customers. So she yells across the register to the employee that the employee is not working hard enough, I say if the employee worked any harder the employee arms would fall off but the way that she talkes to the employees is not a way to talk to anyone SHE should be fired because she is so unprofessional and sloppy. This Staples needs a new GM as for me I took my business to office max just for this reason I'll be back as soon as this GM is replaced this is no way to treat and employee it's just total abuse of power. Tia | |
| Rudy Lazinger | 9/11/10 |
| Message to Danielle at the presidents office You promised that the check would be sent out last wednesday and here it is saturday and nothing I wantto hear from monday morning!!!!!!!!!!!! Rudy Lazinger | |
| Elizabeth Montague | 6/9/10 |
| I WILL boycott Staples until that irritating WOW commercial is pulled off the air. | |
| Elizabeth Fairbanks | 6/19/10 |
| I will NEVER UPS ship through Staples again. If your package is lost you will only get a run around and no payment for your loss. On March 5, 2010 I shipped a small package to my great granddaughter that was never received. The tracking number 1Z00286F0333346591 was of little use. I found that UPS declared the package lost with the claim number of 282231 and notified Staples in Lady Lake, FL regarding the loss. I also wrote to Staples in Florida. Staples insured the package for $100. I have yet to hear from Staples in FL nor have I received payment. If Staples doesn't follow through on a small matter, how can they be trusted in larger matters? | |
| Sheldon & Maria B. / Naples, FL | 6/19/10 |
| REG. Store # 1207 Good morning. We had purchased two computers, one desk top, and one small laptop. The sales person, Sergio, who is extremely knowledgeable attended us, and we were and are happy with our purchase. When we had a problem with one of the computers, your Manager Dan Fox and the three techs, Sergio, Pedro and Mike were very patient with my wife and resolved the problem. Staples is very fortunate to have these gentlemen on their staff. They are pleasant to their clients, knowledgeable in computers, and a pleasure to do business with. These three people have made us a Staples client, and they are to be recognized for a job well done. Sincerely, Shelly & Maria Baum Naples, FL | |
| Patricia & Tom Connolly | 9/1/10 |
| We encountered the best of your employees yesterday at Staples in Toms River,NJ. Chrissy was the copy tech person. She gives her work all that a person can. Working all alone in the copy department, Chrissy was able to do multiple tasks at the same time serving as many as three people simultaneously! All she did was done with a smiling face and apologies for any delay . Staples is very fortunate to have such a dedicated employee. If the TV show "Undercover Boss" had visited that store, Chrissy would surely get a raise. She deserves one ! | |
| Paula Foster | 8/8/10 |
| I've been trying to use the Kronos online application process for Staples, and the software keeps hanging on me, and I can't complete an application. I complete a page, hit the next key, and the page goes nowhere, with a message that the java script returned a null character. I review my responses, can't find any errors, try again, and nothing. Then I try to cancel the application just to back out and start again, and it hangs again with the same null character. Since Staples allows no other mechanism to apply (for instance, going to the stores), I'm stuck. I can't be the only one. Staples is losing good candidates, and Kronos' software is buggy. | |
| Michele | 8/11/10 |
| I just want to praise the patience and excellent professionalism of your (Asst.) Manager, Rich (M), at store #186, in Plymouth. I presented a difficult situation, to which he handled with great presence of mind and exceptional grace. His very first implication was to make me happy and in the end, he certainly did just that. He is most certainly an asset to your company and should not be over-looked! Kudos and thanks for such pleasant and knowledgeable customer service. | |
| Pam | 8/11/10 |
| I purchased an HP Photosmart C7280 All-In-One printer from Staples along with a 3 year serivce plan. Recently I determined that the Automatic Document Feeder does not work. I started on June 27, 2010 with Staples and Encompass Service Solutions to get a replacement part. They informed me that they would send out a replacement printer. Twelve calls later and with several hours on hold I still have not received my replacement. They closed my first two incidents claims due to an invalid address. Our address is valid. Instead of calling us they just kept closing the tickets. I finally have a ticket opened since 07/29/10 but no one can tell me when I can expect a replacement. Today a Manager at Staples said my issued is not covered by the Service Plan. I was told I would need to go out and buy the part an install it myself. I don't even know what to order! I will never set foot in another Staples store and I am contacting the Better Business Bureau of Wisconsin. This is not acceptable customer service... | |
| Shana TAylor | 6/29/10 |
| I am a family member of a current and very dedicated staples employee at your 86th and Lexington store,#0653 to be exact. This family member has been constantly harassed by your current general manager Frank Perry. He is a very dedicated worker who has been with Staples for over 14 years. He has gone to the extent of changing his schedule and altering his family life to fill in where others have fallen short. Currently his job is on the line because he has had a couple of deaths in his family for which he was not given the appropriate bereavement time as well as sickness in his immediate family. He was written up on several occasions for taking time to grieve his lost loved ones or take care of his sick family. it is a shame that a company that a person has dedicated so much hard work and time to can see no error in this. He is not the type of person to complain or make a scene, however, if this harassment should continue we will employ the proper legal help. I strongly advise that some course of action be taken to rectify this situation. I also will be calling the New York State Department of labor to file a complaint against staples. Thank you for your urgent attention to this matter. | |
| staples | 7/26/10 |
| your store in traverse city mi promised me a rebate, when i contacted the rebate phone number i was told that the rebate had expired. the satesman was suspost to register it for us but never did. is there any headquarter can do for me thank you mr albert jacobs | |
| Zach | 7/9/10 |
| Staples treats their Retail Managers and Assistant Managers like dump. They do not respect the hard work and money they make for them. | |
| Pranav Vakil | 7/23/10 |
| Thomas Hampton the General Manager at Staples in Frisco, TX-75034 at HWY 121 and Preston denied me to use 2 coupons against a monitor i intended to purchase even though on the first coupon it clearly stated that the other coupon to be scanned first and then this coupon which mean that it allowed for stacking the coupons. Even when the coupons were scanned by the cashier it was allowing stacking of the coupons but the GM said the cashier not to allow stacking of the coupons. On the slickdeals forum lot of people throughout the country wrote they were able to stack the coupon. Even another store in the neighborhood was also allowing to stack the coupon but they didn't have that monitor. The manager at that store said that he allowed the same coupons to the previous customer who bought the monitor. I had a feeling that the GM Thomas Hampton at the Frisco Store seems to be racist from his attitude towards me. If Staples continues to hire this kind of people then its going to turn away customers. I am for sure never going to Staples after my experience and share my experience with my friends and family so that they may also think twice before visiting that store. I hope that the corporate guys are listening to the customer feedback. | |
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