Spencer Gifts Llc Corporate Office | Headquarters Contact Phone Number & Address

wonder woman

4/24/12

I have read all of these reviews.... first, there is a "parental advisory" sticker on the front window of any Spencer's that i've ever visited. And, let's face it... you're in SPENCER'S!!!! if you do not know this is an adult store, you have been under a rock for years! DO NOT LET YOUR CHILDREN SHOP THIS STORE UNATTENDED! YOU ARE THE PARENT!!! Next, not ALL Spencer's employees are rotten.... If you've had a bad experience, shop another Spencer's when you can. it could be a GREAT experience.... don't let one store ruin it for other stores! I LOVE SPENCERS!

Anon

4/22/12

I was just wrongfully terminated from a Spencers store. For an entire year, I had been harassed by my store manager. I had three deaths happen within a short amount of time and almost lost a forth as well as being ill. My store manager WROTE ME UP for these things because it was effecting my performance. DUH! of course it would. And on top of that she hired friends to work for her; in which led her to favor those employees. Isn't that a conflict of interest? During my time there of course I made mistakes that she SHOULD HAVE written me up for; but never did! Though she still held those things against me. On top of that those EMPLOYEES that she favored were gunning for my position. They told her numerous lies to get me in trouble and inevitably got me fired. To fire someone on grounds of HEARSAY when there is no proof is not grounds for termination. Even before my time working there, previous employees have had similar complaints on this store manager. I plan on following up with legal action on her.

Horrible Experience

3/19/12

Was trying to conduct a exchange transaction at a frequented store in Aurora...I realize the receipt states that "returns" can be done within 30 days of the purchase date with receipt...I was not trying to return the item, I was simply trying to exchange it for a different style...The sales associate questioned the manager (who by the way was reading a book) and the manger only took a moment to lift his head from the book to say "If it's been past 30 days then NO"...I stated that I just wanted to exchange the item...He stated that it didn't matter, 30 days is 30 days...I worked in retail for over 10 years and know how it works...The same belt I was trying to exchange was still hanging on the rack at the same price, who was going to loose here??? No one...Even exchange, how hard would it have been??? I realize that had I been trying to exchange a item that was now marked down and it had been past 30 days then I would have to pay the difference...I would not have argued that at all...Not like the manager gave me more then 30 seconds anyway...I was very disappointed in the service...Customer service should come first in any business and what I received was totally laking any kind of service whatsoever...Poor, poor service...

Bryan

3/7/12

They should renamed Spencers Gifts to Spencers D!cks cause it was how they act, sell and what they are. They love to talk sh!t about you when your in their store and right behind you. Horrible ASSociates! notice the caps) They deserved to be fired! They are nothing but rude and dumb hicks that have nothing to do in their lives except sell sex toys to children and just be pricks.I saw 2 little kids holding dildos and playing "sword fighting" in their crappy cramped store. Really? REALLY? They just stood there and watched while laughing while parents are too dumb to do anything. Is society really like this? Whats next? A book about teaching little kids how to touch each other and spencers sells the book?? Never going there again, they sell their overrated crap by like over 6 bucks and over while I can buy online waaaayyy cheaper and is GOOD quality than the sh!tty quality in spencers. DO yourself a favor, don't go there. Buy somewhere else like online. Peace.

Taylor

3/4/12

TERRIBLE STORE! i used to be a good customer of them until they threw away all the mystical,fantasy products and an ignorant worker ACCUSED ME of stealing something when I didn't have anything on me from them when i walked out the store and they arrested me too!! ridiculous,horrible store and never going back there again!!! they just lost there favorite customer, and i hope they just go out of business with their lack of service and crappy products. THE EMPLOYEES SUCK AND I HOPE THEY GET FIRED. I COULD NOT EXPRESS THE ANGER ENOUGH THAT THEY CHARGE ME FOR SHOPLIFTING WHEN I DID NOT TAKE ANYTHING FROM THEIR CRAPPY STORE!!!

	12/14/11
I just got an awesome job that requires government security clearance and I needed to get employment verification for the short stint that I worked there. They asked for $35 CASH to get this info. I laughed and hung up.

Disappointed Customer

12/14/11

Yesterday I purchased “Seriously Sick Jokes” By Rob Manuel from your retail store located at the Burlington Mall, WA. Fortunately I took the time to flip through this book before gifting it. I can appreciate good adult humor...take it or leave it. However, I tripped up on a few pages in this book, specifically 47-51 that were beyond distasteful. It contains what the author/compiler refers to as "pedophile humor" (if that is what you want to call it). It is obscene, inappropriate and in no way funny! I question why your store would carry or want to be associated with a book containing statements such as; “What’s green, hard and full of semen? ANS: (Insert recently abducted childs name here”

I am returning this book to you for a full refund. I hope in the future if I make a purchase from your store I can expect not to find repugnant material involving children.

Customer,
Angie

You Don't Wanna Know	12/5/11
This company treats their employees like dirt. GEORGE SORTIRIN needs to be fired. FIRED!!!!!! ALWAYS SEEMS LIKE YOU FORGOT TO REMOVE YOUR BUTT-PLUG. I'm glad your legacy will be that you peddled SMUT! Enjoy, jerk. Hope you and your corporate cronies burn in f*cking hell. Peace.

Mark Twain

12/2/11

I placed an online order a few weeks ago. I think the total was around $20 or so. I got confirmation that it would be shipped via FedEx. FedEx delivered it to a post office for them to deliver it. I thought that was strange, but someone told me they did stuff like that all the time. 5 days pass and still no package. I called my local post office and they said they didn't have it. I was thinking maybe it was just lost in the mail at the time. I e-mailed customer service and told them about it. I tried to make this e-mail as correct as possible and with very few grammar and misspelling errors. I got a reply the next day and at first I thought that was really fast. I opened the e-mail and all it said was that they were sorry and it actually said "that's too bad" at the end of the letter. Also, there were a lot of misspelled words, but I won't get into that. I don't see how a customer service part of a company can be so unprofessional about something. I'm not upset that my order was lost in the mail, but there is no reason to just tell me "that's too bad" and that be it.

Wilson a.bedoya

11/28/11

I was just at the spencers in the sunrise mall in bayshore ny. I was just glancing at items with my girlfriend and happen to stop at the adult section.i happen to give my girlfriend a kiss and i here one of the employees say you no ypure on camara right! I proceed to say " and whats the problem with the camara" the mananger stated welll you are under the handcuff section. I was so appalled and asked her what her concern was just cause i kissed my girlfriend. I never felt so disrespected and violated.. It is a free country and she made me feel as if she wanted to control the fact the i kissed my girlriend.
I feel these people you get terminated for discrimination im trying to speak to corporate to see wt can been done.. Obviosly the manager didnt even apologize

shaye

11/28/11

Employee of spencers at one poiint in time got fired today because the managers didn't know how to schedule and put me on the days and hours I told thm I could not work at all even gave them a paper saying can not work these hours. Yet they still put me on for those hours and expected me to show up when I have another job and they warned me and yelled at me when it was their mistake not mine and now my car breaks down it won't turn on nothing the car place has it fixed by 4pm today spencers calls me and fired me at 3pm while I'm at the car place working on getting my car fixed and paid for. They will be hearing from me and my lawyers. They are rude, terrible people who don't listen when someone can't work and expect them to show up.

JASON DAVISON

11/23/11

ON TUESDAY THE 22ND MY WIFE SON AND I BEING 2 WENT TO THE COUNTRYSIDE LOCATION IN PALM HARBOR FLORIDA...MY SON LOVES YO GABBA GABBA SO THEY HAD QUITE AN ABUNDENT SELECTION OF HATS BACKPACKS AND SUCH,WE BOUGHT 3 HATS A COUPLE SHIRTS AND A BROBE BACK PACK FOR CHRISTMAS...WE GET THEM HOME THE SALESMAN NEVER REMOVED THE DYE PACKS THUS MAKING THEM USELESS UNLESS RETURNED...I LIVE 45 MIN IN EITHER DIRECTION TO ANY OF THE 3 MALLS MIND YOU.I CALLED UP TO SPENCERS AND SPOKE TO A SO CALLED MANAGER MATT AND HE SAID BRING THE STUFF BACK UP THERE TO REMOVE THE INK PACKSI THEN REPLIED OK ARE YOU GONNA GIVE US 10-20 % OFF BECAUSE OF HAVING TO DRIVE 45 MIN?MATT THE MANAGER REPLIED LOL NO!YOU CAN EITHER BRING THE STUFF BACK OR RETURN IT...THEN HE GETS RUDE AFTER I SAY ANY REPUTABLE STORE WITH INCOMPATANCE LIKE YOUR SALESMAN WOULD GIVE A DISCOUNT FOR HAVING TO DRIVE SUCH A GREAT DISTANCE BECAUSE OF THE SALEMANS POOR INCOMPATANCE...ANYTHING?AN APOLOGY ANYTHING...I SEE LIKE 30 PISS POOR REVIEWS ABOUT SPENCER GIFTS ITS ABOUT TIME CORPORATE DOES SOMETHING TO ADJUST THIS PROBLEM ESPECIALLY WITH CUSTOMER SERVICE AND APPRECIATION....AND ALSO TO THE GRANDMA WITH THE LITTLE GIRL WHO SAW A "CLIT" ON A SIGN YOUR STORE SHOULD BE FOR 18 AND UP ONLY BEING AS YOU CARRY SEX TOYS DILDOS WHIPS AND OF THAT ASSORTMANT SPENCER LLC SUCKS AND NEED TO BE ADDRESSED I WILL NEVER EVER COME TO YOUR STORE EVER AGAIN IM 33 BEEN COMING THERE SINCE I WAS 14 AND YOU SHOULD BE TURNED OVER TO THE BBB...

Grandma Deb

10/31/11

On Friday October 28, 2011 I took my 7 yr old twin grandchildren to Glenbrook Mall in Fort Wayne, In. As we walked along the corridor, their eyes were drawn into the entrance of Spencers's Gifts where there was a large display of adorable hats that are now the rage with the kids because they have animal faces or ears. My two chose Stich and an orange tiger face. We went to the register to pay and passed snugglies with Sesame Street characters and the twins went nuts. I thought they would make great Christmas gifts. We walked to the register and were sort of cordoned off by a large rack of smutty "funny" t-shirts. I diverted their attention to the Sesame Street backpacks hanging on the wall behind us. We were still 3rd back in line when my 7year old Grandaughter says, "Grandma, what is a clit?" Awkward. A thirteen year old girl standing in front of us buying 2 hats like we were, turned to stare at me. Awkward. I was thinking, for a moment, that my grandchild surely misread something, however, she pointed to a magnet, yes, a large magnet, stuck to a metal sheet on the register counter. It was next to the Oscar the Grouch magnet. And the one that said something with capital letters "BITCH". The one my 7year old was questioning said, "GAG ME WITH YOUR CLIT". This is not OK. This is NOT OK!!!!

Chris	10/31/11
I don't understand how this company is still in business...I had an experience that matches what a few people here are complaining about. I'm getting ready to contact an attorney to file a law suit if there are any one here that wants to be added to that suit for compensation please email me at noa81@hotmail.com

Frustrated in VA

7/21/11

I have called corporates customer service 3xs on an incident from Fathers Day... Its now July 22nd...and still no phone call from the District Mngr. They say its a 24 hour turn around time!Its been over a month! For curiosity.. my complaint: My kids wanted to get there father another Hangover Shirt, we went to Spencers and they had the Graphic T-shirts at Buy 1 Get 2nd at 50% off. Ok.. I can do that... My son notices that they had the same shirt in his sz (4T) So of course he wants to match dad..Ok I can do this theres no profanity, nothing wrong with the shirt..plus its 50% off... WRONG!!!! The sign said NOTHING about buy 1 ADULT graphic shirt and get 1 ADULT shirt at 50% off.. it simple said buy 1 graphic shirt and get the 2nd at 50% off!! The same sign was in the toddler section. They would not give it to me @ 50% off. Then the cashier tells me I can always go somewhere else to get the shirts... Needless to say I left pissed off, but I did pay for it...With hoping that buy contacting Spencers Corporate.. they would reimburse me due to there mistake! From what I can see... They dont care about there customers at all, spend your $$ somewhere else!

KellyT	8/4/11
All I can say is wow. I had been looking at becoming a vendor and I wouldn't want our companies products associated with a company like this. When I was young they were cool. THis is very sad and disappointing. I will approach Hot Topics instead.

Disappointed Customer	7/26/11
You need to update the return policy. I just bought the shirts and they clearly haven't been worn, the shirts were for a gift and I must have misplaced the receipt. The tags are attached and pretty much still folded how I bought them. They won't even let me exchange them for something else without a receipt. There is nothing more that irritates me.

Melanie Gancarz Golden

7/27/11

The employees at the Katy Mills Spencer's Gifts,Katy Texas Mall are very rude.They bad mouth the other establishments merchandise which is liable for a law suite.When contacted about them about bad mouthing other stores in the mall they denied it.When the assistant manager was asked for her bosses name and number she refused to give it.When asked for the corporate phone number she said she couldn't give it out.BS !!!Shape up or ship out if you want to keep your job!!

Linda T.

5/26/11

I wish there were a zero stars button. This place will never get $0.01 of my money. On Mother's Day, an employee at the Town East, Mesquite, TX store came charging out of the store and accosted a teenaged mentally challeged young man damanding that he "give her the bracelet!" The poor child has the mental capacity of a 10 yr. old, so he walked back into the store, picked up the bracelet that he'd been looking at & took it to her. Since she didn't see him pick it up off the shelf, she assumed it had been in his pocket, so she had him arrested. Then Spencer Gifts attorneys sent a letter with a demand for $350. (for a $1.99 bracelet that never left the store and was never in the boy's possession) They said they'd forget about it if he would write a letter of confession and apologize.
I hope the family sues them and wins!

Ex Employee

5/27/11

I was never treated so poorly at a job anywhere. Treated like dirt. The return policy is crap and pissed off a lot of people. Stopping people who may or may not have stolen and make them empty their pockets. Not only that but people brazonly stole out in the open. THEN management makes US empty our pockets every time we leave the store because LORD KNOWS all employees must be criminals. The district manager was the worst because he hated anyone who transferred from their sister store Spirit Halloween. You should NEVER work for them or shop there. HORRIBLE HORRIBLE PEOPLE.

Sowill Nautbie

5/16/11

I do not appreciate "Duh" remarks on emails. Before you "duh" someone you should check your information. Your site is not very user friendly. It does not accept correct information. That was very unprofessional and quite frankly foolish of your service department. "Duh" is childish and does not belong in the work place. It says a great deal about the company. I shall look else where for the items.

Very concerned parent

5/18/11

WARNING TO ALL PARENTS! There is an employee at the spencers in white marsh mall in white marsh maryland that is selling incense to kids to smoke and get high off of. I have seen this stuff at various locations and spencers is not a store that carries it.I contacted the store and did not get much help from the manager. I have contacted the authorities about this matter and will be on top of the situation until it is resolved.Please be aware that this is a big problem and to all concerned parents..KEEP YOUR CHILDREN AWAY FROM THERE!

Charlie	3/26/11
I went to the spencers in willowgrove mall and the manager was so rude! I asked what the return policy was and he yelled at me and said read the receipt and through the bag at me.

JAMES

3/27/11

MY WIFE AND DAUGHTER WERE IN THE SOUTHLAND MICH. LOCATION, MY WIFE BOUGHT A CARD, MY DAUGHTER WAS LOOKING AT EAR RINGS. SHE PUT THE EAR RINGS BACK. THEY EXITED THE STORE, WENT TO HOT TOPICS. SPENCERS CALLED THE MALL SECURITY ON THEM. THEY WERE TAKEN BACK TO SPENCERS, WHERE MY DAUGHTER WAS FORCED TO EMPTY HER POCKETS,THEY WATCHED THE SECURITY VIDEO. AFTER MY DAUGHTER PROVED SHE HAD NOT TAKEN ANYTHING, THEIR WAS NO APOLOGY. MY DAUGHTER IS A STRAIGHT A STUDENT AND WORKS HARD FOR EVERYTHING SHE GETS IN LIFE, NOT A THEIF. WE WILL NEVER SHOP SPENCERS AGAIN. NOR WILL OUR FRIENDS, OR THEIR FAMILIES.. WORD UF MOUTH TRAVELS VERY QUICKLY . I HOPE THE MANAGER THERE GETS REPREMANDED, THEY PROBABLY JUST COST YOUR COMPANY HUNDREDS OF CUSTOMERS. PS. THE WORST DAY OF MY DAUGHTERS LIFE. YOUR EMPLOYEES SUCK, AND I HOPE THEY READ THIS.

very satisfied!

3/17/11

I think Spencers is a great company and I have never been mistreated. The staff is friendly and knowledgeable. People just need to complaining and get a life. They are just trying to do their jobs as far as the return policy. Read the fine print if you don't that is your own fault. As far as the sex section, this is the 21st century get over it! That is why on every store there is a parental advisory sticker stating that there is inappropriate stuff inside. Keep on doing what you are doing spencers, remember you can't please them all!!

Very Dissatisfied Customer

3/16/11

I was in the Spencer Gifts in the Deptford Mall in NJ earlier today. There was only one employee working and very many customers. This one employee seemed extremely over worked and she did try to help me out, but there were too many other customers. I had questions about one of the lava lamps, but I didn't ask because she just seemed to busy with about 2 other customers, and a line on top of it. Having worked in retail before, I felt absolutely terrible for this poor woman. Other stores in this mall have more than one employee. Why not this one? To make matters worse, I called customer service to report this and they essentially blew me off one heck of an attitude. Oh, and while I was there I heard this terrible door alarm sound going off constantly. This all really was terrible and this company needs to do something about it.

Very Disappointed Customer

2/22/11

We paid CASH for a strobe light for my son for Christmas. When he opened it and plugged it in it shocked him and he said he wanted to take it back. When we took, it back within two week time frame, they would not give us cash back. They said they have a no cash return policy, gift card only. Okay, as if this wasn't infuriating enough, we received a $30 gift card and tried to use it online. I purchased a shirt and with shipping it came to $28 and some change. When I entered the gift card information and hit next it showed I had a $1 and some change credit on my gift card. I clicked next again but it would not complete my sale. It wanted my Credit Card information which it did not need. I logged off the site and called customer service number. They found where I had attempted to purchase the shirt and it had REMOVED THE MONEY FROM MY CARD but DID NOT complete the sale. The customer service lady informed me she would have to send it to the finance department to reapply the money to my card. I was furious. This company is definately a racquet at taking people's money and not coming through with good quality service. I WILL NEVER SHOP AT SPENCERS AGAIN!!!!!!

LORRAINE	2/10/11
Had not been in a Spencers gift since the 80's. Was in the dolphin mall Miami an giggled as a brought my friend in thinking we were going to have a great time. I was horrified at aisle after aisle of sex related items. I'm an ex-dancer so I'm not a prude. I was embarrased. Do you think children can see these things an not be effected?

Juicy Julian	1/29/11
The stupid associates tried to accuse me of stealing when I didn't.

Jenn Paul

12/22/10

I live 60 miles from the mall in Lithonia Ga, I had 1 day out of twelve to do my Christmas shopping. I bought 3 items from Spencers 2 of which the store left the sensor's on and I did not find untill I was home and about to wrap the present. I called and asked to speak to the manager and called the district manager that never called back. The manager said she talked to the district manager Garland Thompson and he told her to give us a discount the next time we visit the store, but I do not go to the mall to shop much because it is so far. I know people make mistakes, but that was carelessness leaving the sensors on. I do not have the time or the gas money to drive 120 miles round trip. I should be compensated at least for the gas to get there and back because they made a mistake I was just Christmas shopping. I will not be back in there to shop ever again.

D.T.

12/20/10

My son went to the Galleria in Crystal Run (Middletown, NY) to buy me a tapout t-shirt. He saw a design he liked and bought it.. When he left the store (within 2 minutes and when he opened the shirt - he saw it was for a child not an adult) - Keep in mind he is 14. He spent 19.99 on a shirt for me and it was the wrong size. He immediately went back to the counter and wanted to see if he could return the shirt for the correct size. The guy behind the counter was great.. He started to write up the form for a return.. He showed her the paperwork and then the - Let me quote this.. "The Manager" - I will say that loosely.. Tells the guy it was from the clearance rack and that they will not accept it as a RETURN. My son tried to say that he made a mistake.. Ill assume this "manager" never made a mistake.. Leaving him with 2 shirts..and now not enought money to buy his Mother something.. CLASS ACT SPENCER!! YOUR CUSTOMER SERVICE SUCKS! Time to stick to Amazon.com.. 1 more buyer GONE! Learn the basics.. Or you will end up like.. Linen and things.. Blockbuster..etc.. EXTINCT!

Ryan Miller

12/19/10

I just purchased a laser party light and before I did so I asked about the return policy, she employee told me I had 30 days. After I got in the car I looked at the receipt and it said no money back on any type or purchase, I called the store to ask why I wasn't told that at point or purchase or when I asked the return policy. The manager told me that they can't do cash back only store credit, She then asked the person who I asked about the policy and she rudely yelled in the background that she told me there was no cash back, told her she was a liar and I would be contacting corporate. I will be calling when they open tomorrow. I don't think I will ever shop spencer's again.

P Nowak	11/24/10
My daughter was accused of taking an item at the store asked to empty her pockets and demanded to know where the item was. She had simply put the item down in the store. Prior to this they wouldn't even return an item when she had a receipt. . . contacting their legal dept.

mary weathers

10/29/10

I recently visited the store in Fort Smith, Ar. It was my first time and last in the store. The manager on duty Melissa was very rude and hateful. She even pushed a minor who is a cancer survivor!!! I'm appalled that someone with no class would be allowed to work period much less with the public. She is very power hungry and throws her authority around. She should be removed from her position swiftly. Her shoving a minor could cause the store a law suit!!!

Sherri Leavenwork	10/29/10
I witnessed what happened with the little girl in the Fort Smith store. That large woman who was the manager made a child cry. It was unreal.

concerned customer	10/14/10
There is an assistant manager working at the cool springs mall store in franklin Tn that has a DUI. it is my knowledge that it is against company policy to keep an employee with such a charge, and no reliable transportation to get to work. her name is Danielle Woods, also going by Dani Marie Williams.

Harley gal rider

8/10/10

Spencer's Gifts in Ridgemar Mall Fort Worth, tx. has the suckiest return policy what so ever. It doesn't matter is you bring something back in 24 hrs. or 3 wks. They will find any excuse to accuse you of breaking it or whatever is wrong with something you purchased, it's your fault. It's ok to go in and look at all the cool things but don't buy nothing there if you find that you might have to bring it back. If they would hire intellegent people and not potheads to work there, it would be a pleasure to shop there.

Craig Lawson

8/11/10

Dear Sirs,
As part of a continuing job search, I have been attempting to apply for a position at your Spencer's Gift location at the Fashion Mall in Charlottesville Virginia for several weeks now. Each time I have been informed that there were no paper applications available & have been instructed to apply on line. When I access the Spencer's website, there is no acknowledgement of a store even existing in Charlottesville Virginia, or anywhere in Virginia for that matter. I am a serious job seeker looking for part-time employment. I would appreciate information on how best to apply with your company. I can be reached at danco@regionten.org.
Thank you in advance for your time & assistance,
Sincerely,
Craig Lawson