Sephora Corporate Office | Headquarters Contact Phone Number & Address

Toni

5/17/12

On May 16, 2012 I went to the Sephora Store in Oak Park Mall Around 11am.I was approach 10 to 15 min. later.I decided to buy some products and the young lady ask me if I would like to try on the products.A makeup artist (Niefrae) came over and she was nice and was very helpful. Niefrae started the makeover, right in the middle of the makeover the assit. manager kate pull her to other customer. what type of management skills is that? kate did not explain to me (the customer) what was going on. Kate, just decided to pull Niefrea away from the makeover booth.Kate's management skills left me clueless ????????????????? What type of company would have a young lady on the floor that's rude, disrespectful, and do not have common sense to communicate with a customer. Who is wondering what happen??????

brittney

2/23/12

Im not a sephora customer because i shop exclusively at Macys or Nordstrom makrup counters. I like high end make up and basically anything i ever look at while in sephora or ulta is crappy lol. But it seems to me all the complaints are about the employees. That should be addressed to stores directly. Dont vent online, call these people! Stand up for yourself. A rising company like this doesnt care if they lose 5 or 10 customers today because 30 new people are going to walk in tomorrow. Dont give up til your voice is heard!

MINDY

2/19/12

I am a former employee of Sephora, Greenwood, IN. This was absolutely my dream job. I worked for a homosexual male mananger who physically and violently abused me in the backroom as a "do a better job" technique...Um, I had the highest sales there and repeat customers. Unfortunately, found out it was a jealous rage that was going through. He would grab me by both arms and say, "I am writing you up if one more F***ing person comes in asking for you again!!!" I ended up walking out on a company that I wanted to retire with. His name is Justin Yeck. I do not believe that he is with the company any longer.

Joy Thomas

2/15/12

Had a very frustrating experience this past Christmas. My husband got me a gift card for Sephora. The sales lady gave me the wrong shade of foundation (should have checked myself). I went back to trade it. They didn't have the shade so they gave me a JC Penney gift card. Turns out I could not use this gift card at their other store location where the correct product was located..(go figure). Very frustrating. So, I had to pay for my Christmas gift instead of using my gift card. Since I live outside of the U.S. I have a Penneys card that I don't know when I will use.. I won't shop at Sephora anymore.....no worth it.

d m

12/22/11

I live two hours from a sephora store so back in November I sent back a couple items to the SILVERDALE WASHINGTON STORE for replacment. JENNIFER GOAD the beauty manager was not the least bit helpful . She never sent my items so I had to write two letters asking from my replacment items. She said she didnt know how to contact me although my address was included and I sent her my email address. So now five weeks later I get my old items mailed back to me. I contacted her and asked her to take care of it and she just said contact corporate. So Im here to tell you JENNIFER GOAD beauty manager at the SILVERDALE WASHINGTON store is NOT HELPFUL , friendly or remotely what I have come to expect from Sephora. So Christmas is in a couple days I still dont have my items and she mailed back my old items. WHats wrongf with her ? She could have sent a gift card for the amount if she didnt have the replacemtn itesm which I asked her to do if she didnt have the items. She wont do anything. GET RID OF her and hire someone who wants to job and wants to serve the customers and take care of them. I have never been treated this way at any other Sephora obviously she does not value her job or her customers.

LLJ23

12/22/11

I WILL AND DID Not shop on line or in store at Sephora anymore after my experience last christmas 2010. My boss bought me a holiday Ralf Lauren perfume for me for christmas and so I search online who sold it and it was Sephora or Ralf Lauren shop in Vegas. Okay so I went into Sephora to ONLY Exchange it for something different NO MATTER the Price just will never use this perfume, well it is another year and it is still in the box never used it don't know who to give it to and well SEPHORA I have never stepped foot back in your store because of that. RUDE Managers and it was no receipt no exchange. I understand I work retail and in customer service, but after christmas usually there is always a lead way. Your policy you know it.....

Karilynn

12/21/11

I WILL NEVER SHOP WITH THIS COMPANY AGAIN!! I placed an order online on December 16th early in the morning because the order was guaranteed for shipment by Christmas. I ordered an expensive perfume for my daughter and it was to be her only gift. I listed my office address and selected UPS Ground as the delivery method AS THE WEBSITE INSTRUCTS. I expected my shipment today and when it didn't arrive with our UPS shipment, I went online to check the order status and it now says it will not arrive until December 27th. I immediately contacted customer service and was advised that because I utilized a PO Box, they sent it out with the US postal service -- in contrast to what their website says. The website clearly indicates that PO Box customers should select UPS Ground as the shipment method. I would never have ordered online and would have simply gone into a store to purchase it. I was only trying to save myself a trip. I have no money to repurchase the item before Christmas and now have no gift to give my daughter. They won't do anything to rectify the situation except to say that I can send it back once it arrives. I am in tears over this. I cannot believe how lousy this company is and that I now have absolutely nothing to give my daughter for Christmas. I am soo sad!

PattiLed

12/2/11

Sephora = false advertisement + misleading info + poor service

I have never had a problem with Sephora.com until now. I stayed up in the wee hours on Black Friday to get the $10.00 deals. I bought two Adora eau de parfums and another product, then requested my three little samples. They gave me only one Adora parfum, didn't give me my other product nor the little samples. The person who packed it marked it like all items were shipped including the samples, didn't leave their packer number on the slip. Sephora.com did not contact me, I had to contact them when my shipment came. I was told via email that they were out of stock for the Adora parfum and would refund my money on that without offering me something else for same value with that deal, told me basically too bad on the samples and not even an apology about my missing other product! Told me I had to wait approx 10 days to get my refund. (We'll see if they do that). I have been a Sephora customer for years! I even introduced my 60+ year old mother to Sephora.com online; I encourage people to shop with them. Well I'm not happy! I feel the company knew for a fact they were shorting people on their Black Friday deals and taking our money probably hoping others may not notice. It is false advertising, period. I suggest all of you ladies who have troubles with Sephora stores and online, and any other company, to email or write to your State's Attorney General and the Better Business Bureau - trust me it works and it helps other consumers. Thank you for letting me vent!

PS: I have found I can get even better deals by shopping online at other beauty sites or going to the actual make-up manufacturers' website (i.e., UrbanDecay.com has better deals than Sephora - got the eyelid primer for $10 and no, I don't work for them LOL! Also sometimes beautycrunch.com has random beauty products at discounts...and there is also Bath & Body Works which did get my Black Friday order right!)

Jake

11/20/11

My gf was a big shopper at sephora until a few days ago she goes by one name and that is on her
Her credit card but her Id shows her legal name it is an obvious nick name and we have beer had
A problem before until the other day. Now I work for a major credit card company and the manager
started throwing out it was the credit terms which I know to be a lie! I couldn't believe this manager
was going to sit here yelling at me and lying to me it was a big disappointment and when I tried to call
they were very rude to me I still can't believe we got this kind of service. We left and went to Nordstrom
and bought the same thing the lady there said there is no problem with taking a card with a nickname as
long as its and abvious from the real name. Safe to say we won't be shopping there anymore

8/4/11

I WAS a very, very good customer of Sephora until last week. I shop all the time and have many receipts. Sometimes they get misplaced and since I was a VIB with Sephora , I had never had a problem returning or usually exchanging items that didn't work. In fact, they always told me that it was fine. I was shocked last week to be told that they would not return the UNOPENED item I brought back as "corporate said I returned too many without receipts". I even had 3 other products on the counter to purchase. I did NOT buy the other products that day, nor will I ever step foot in another Sephora. I spent so much money in the past few years both at that store and on-line and if there was ever an issue I should have been told beforehand instead of them always telling me it was never a problem to return without a receipt. I felt like they were accusing me of stealing which was the biggest insult I've ever received! I've never stolen anything in my entire life and they know that at that particular store. Obviously corporate doesn't care as I have been waiting for 4 days to receive a phone call back to discuss this issue. Obviously they don't care so why should I? Shame on that store and corporate!!!!

Gary J. Rosenmeier, M.D.

6/14/11

I am a Board Certified Dermatologist and have seen how well your product, St. Tropez Self Tanner, works to produce a genuinely TAN looking tan, and I would like to provide brochures or equivalent for my patients, so that they can purchase St. Tropez and get the tan they want without exposure to the harmful ultraviolet radiation of the sun. My address is:

Gary J. Rosenmeier, M.D., F.A.A.D.
West Bend Clinic East/Froedtert & Community Health
1190 W. Paradise Dr.
West Bend, WI 53095.

Thank you very much!

Dr. Rosenmeier

Amanda Coffey	4/20/11
How do you contact the buyer at sephora? bene.coffey@gmail.com

4/6/11

I was recently shopping in sephora in glendale arizona with my infant baby, I was treated extremely bad there, the staff was extremely rude and I was told not to touch the testers that said try me.. I was being followed and everytime I asked for assistance they where extremly rude. This was my first time in this store and my husband is out serving the country and was on his way back, being that he has never met our child who is 5mo old, I wanted to purchase some makeup and skincare so that when he arrived I looked and felt pretty for him... instead I felt judged and and very uncomfortable, I left unsatisfied and hurt, that I was treated in the manner I was. I am a very kind and polite person but when I left this store I was left with a bitter taste in my mouth and ended up shopping at ulta, in which they where very nice. I think corporate should do a surprise visit to this store, go undercover, look poor and feel the judgement this girls give you, and give them a rude awakening..please. I don't think anyone should be put through this kind of experiance..

3/19/11

I WAS a loyal Sephora customer until today. I am a makeup artist and have shopped at Sephora for years. I went into Sephora in Thousand Oaks California with my 3 nieces ages 12 and 13. While I was standing in a long line waiting to be checked out, one of the employees that had been apparently following one of my nieces around the store like she was gonna steal something, the employee also had another employee "watch her" also came up to my in line. I had never seen her before she has never rang me up or never helped me find a product proceeds to ask me if "Did you find your items ok today?" I was the only one she went up to in the long line I was in. A little confused I said "Yes thank you" she then said " I'm asking you because I know that you've made some large returns in the past and I want to make sure that you don't need any samples of anything." Shocked I said "No I'm fine" and she walked away. Right after my nieces came up to me and told me they wanted to leave. I should of left right then and there but I paid for my items and I left fuming. I didn't think that was very professional of that woman to say that infront of everyone who was standing in line. Like I said that woman has never helped me before I had never even seen her before. So the way I see it is that another employee or employees must have said something to the woman about me coming in and making returns. Which is not ok. Not that I need to justify the returns I've made but for the price you pay for makeup inside Sephora if u don't like something you should be allowed to return or exchange it. Which exchanging is exactly what I've done almost never getting my money back and spending more money than what I've originally purchased. Needless to say I will never shop at Sephora again and I could careless about their crappy points system. Any products I need in the future I will get directly from that specific company's website. I'm almost sure Sephora loses a lot of business due to some of the unprofessional employees.

Deborah Taylor

1/26/11

Hello,
I am a Sephora customer who has now introduced the store to my daughters. My youngest daughter's birthday request a few years ago was to take a friend to Sephora & get their make up done. My 13 year old has now started wearing make up so I gave her a gift card this year for Christmas. Which leads me to my story... I had taken my daughters to the Sephora at Westfield Mall in Lincoln, NE on 1/22/2011. While my older daughter was shopping my youngest, Peyton age 10 started feeling dizzy, hot and like she may pass out. I sat her down in the middle of the floor in Sephora with the expectation the employees may not be too thrilled about this little girl on their floor. (I might add the store was pretty busy). The reaction I got was beyond my expectations. I had the first Sephora employee come over to see what the problem was. She immediately went & grabbed some kleenexs that she got wet to give Peyton a sort of cold compress. The second Sephora employee came over asking if we could use water so she left to get that. There were three girls who came & were very willing to help us. They offered to have my daughter sit in their break room & offered her different foods & candy to try & get some suger in her. Once we were in the room I explained to one that my older daughter was out in the store shopping & being 13 really was oblivious to what was going on with her sister. She said she knew exactly who she was & that she would go help her. They let Peyton stay in their break room as long as she needed. I must commend your staff. We were never to be made feel like we were a distraction, a problem or anything negative. I have always enjoyed your store & I want to let you know the professional attitude of your staff. Thank you so much & if you have any questions regarding our visit please don't hesitate to call.

Deborah Taylor
15800 NW 30th Street
Raymond, NE 68428
402-580-2255

Indigocrystale

2/1/11

I am glad that there are people who have complaints regarding Sephora other than myself.I have experienced things on a level of passive aggressive racism from employees not to mention cattiness,being made fun of laughed at as well as lies told on me by other employees on a level that is just frankly astounding.I have experienced this on a number of occasions more than i can count.The employee that is the main person whom has created a very uncomfortable experience for me each and every time for more than a year now is now management.I did absolutely nothing wrong to anyone and do not deserve this level of defamation.The uncomfortableness is so terrible that other employees have noticed,but say nothing.I arrived on a day that corporate was visiting and they did everything they could to keep me away from them in case i would complain.

	1/22/11
Hi Michelle,I was just wondering if you are African American I am asking for a good reason. Because Ive seen a lot of racial profiling in Sephora that I feel needs to be addressed.

Michelle R.

12/10/10

Thursday Dec.9,2010 I took my aunt to stanford for a doctors appt. She has cancer and starts radiation in 4 days. She said I want to get a new lipstick to feel new and fresh to help keep my spirits up. Crazy but I said lets go to Sephora they have everything. We went to store #116 in Emeryville,Ca. Around 2:30pm we entered the store and started shopping. I needed a few things for myself and needed gift cards for friends for a bday and christmas. My aunt found a few items and her redlipstick she wanted to get get. A contracted security guard byt he name of "Abdulla" or that was the name I was given runined my sephora experience. I have shopped at sephora for years and Im sorry but today was the last time I will ever step a foot in a sephora ever again. I was followed byt he security and then he yelled at me and brushed his self against me and told me to leave. He invaded my personal space and said if i dont get out he will throw me out. I asked if he was going to put his hands on me and hurt me and he said he will if he has too. I am a nurse and not a thief! I stole a pack of gum when I was 6 and my mom made me take it back to the store and give it to the manager and tell him what I did and to apologize.I have never felt so violated and disrespected at a retail store. I understanmd he was doing his job, but doubt being hostile and threatening violence is not in his job discription. This needs to be addressed. Im sorry he is the cause of you loosing a loyal customer and between my aunt and myself sephora missed out on 400+ dollars today. Im a little concerned that you may not care about the safety of your customers and going to sephora is a unique experience and he ruined that today for my aunt and I.