Sephora Corporate Office & Headquarters

this is the worst service I have ever had from a store. I am a big time client, and can't believe how I was treated with no way to get satisfaction. The corporate number is out of service. When you call about an online order, no supervisor, no respect and they are rude. Why would i want to deal with sephora in the future. Ulta does a much better job.

I went to the Downtown Portland store for a make up consultation. I contracted bilateral conjunctivitis from that experience. I have been trying to process an insurance claim with Sephora for FIVE MONTHS!!! I was told that it was filed but have not heard a word. I have called the San Francisco office and left voicemails and emails and NO ONE has returned my calls. This is simply wrong. Sephora's customer service is AWFUL, and they do not seem to care about their customers.

On Approximately 2/6/13, I took my daughter into the sephora at Montclair Plaza, in Montclair ca. No one came around to help us so we had to go look for a sales girl as we had a question about perfume. We proceeded to purchase two perfumes from the same girl at the same register, I paid for one and my daughter paid for the other. We told the girl that one was a gift( and was specific about which one) and asked her to put a gift receipt in the bag, and the other perfume was put in a seperate bag with a receipt. My daughter has since found the perfume for 50 bucks cheaper on line and had not even taken the perfume out of the original bag, when she went today to return the perfume, the sales girl had put the wrong receipt in the bag and therefore she can not return, and has to settle for store credit... so now she will have to shop there until that is used up, but after that we will not be shopping there anymore!!!! This company needs to get there shit together!!!!

To the staff at sephora, today 1/7/13 I was going to purchase a product, when I walked in all the female employee were all around one customer putting on makeup one of them looked over at me and I asked about a product she got it for me and I proceeded to go to sthe register at the same time as another customer the girl said to her can I help, that customer turned to me and said you go,you were ahead of me. I said thank you and went to pay for my product with that the girl at the register walked away and another employee went to her ill take you at the other register, and I was left standing there. No words were exchanged I left the product on the counter and left. I went to Macy,s were I was treated with respect by a young girl, I purchased the same product for 3 dollars less. I found out that the have most of the products that Sephora carries For 2 to 3 dollars less. I have spent hundreds of dollars at Christmas time and throughout the year. I will never shop at sephora again. A message to the staff who worked 2/7/13 at 4:30 With the exception of the male worker. You need to have someone treat you the way you treated me and I'm sure other customers. You all should be thankful you have jobs.

I ordered from Sephora.com the other day. All was well when I submitted the order page. I receive my email and find the Free Mystery Gift that was in the order when I submitted it has mysteriously disappeared. 4 emails later and I'm basically been told "so sorry, can't do anything about it". I thought maybe they ran out of the gift, but three days later, it's still showing that it's available on the website. Maybe there was a glitch, maybe a site issue, but Sephora's way to deal with it is less than customer friendly. They did offer me 50 bonus points added to my account. But that doesn't even get me a deluxe sample. And that only happened after I balked at the first form "we're sorry but we can't help you" response they sent me. Sephora: Get with it! There are lots of beauty sites out there and you really need to realize that people can and will go elsewhere when you treat them like this.

I am truly disgusted by sephora employees ..they have no manners or social skills ,its suppose to be a professional high end makeup store . Hollywood and highland sephora treated me with so much disrespect and discrimination because of the way I looked, not knowing I am one of their best customers ...I come from a very educated and wealthy family and instead they followed me around the store with my husband and treated me like I was a thief..just because I was interracial ..I was shocked by their behavior when by now they should know how to treat their customers because Hollywood has many tourist walking in everyday. I will never shop at sephora ever again ..I did not deserve that kind of treatment and neither does anyone else. I recommend everyone to shop at Macys,bloomingdales,and nordStrom, they really know how to treat their customers .

I was in sephora in Spain last week, I am a prestigise make-up artist in Dublin. I was very excited to check out what sephora had to offer. I walked in with two friends and honestly have never felt so like a criminal in my life the sales assistant follwed us everywhere we went. I would absolutley hate to make any of my customers feel this uncomfortable. When it came to the checkout I was buying a nail varnish, the sales assistant asked for 4.90 so I handed her 5euros, she then started screaming are you not going to pay me very visciously, confused I told her I did actually hand her a 5euro note and she called security over and insisted I hadn't paid, I then noticed that she slipped the 5euro in with the product into the bag, then I pointed this out to her, she was not one bit apologetic about her mistake, which in fairness could have happened to anyone but there was no need to act so rude. I hold an honors degree in customer service and am absolutley disgusted with sephora. I think the sales assistants name was cecila. If you would like to write an apology you can contact me @ aoife_80@msn.com otherwise myself and my team and also my fellow make-up artists will be boycotting your store from now on. From a very upset and confused customer.

I will never return to any Sephora store again and have started a large boycott with my friends and business associates. I was shopping with the my 12 year old daughter at the store in the Burlington Mall in Burlington, MA. I have been a police officer for 26 years so I understand that shoplifting must be a problem for the business just by virtue of the type of products sold. I have to mention also that I am white and my adopted daughter is Spanish. From the second we walked in the door, we were followed and consistently asked "if we were all set. My daughter is just starting to experiment with make up and I wanted to check into getting her some good make up. At one point while we were looking at a product, there was an employee standing on either side of us and an employee at either end of the aisle. We were completely uncomfortable and I actually told one of the employees that they could relax and we were not going to steal anything. They continued to follow us through every move we made and I finally gave up. I asked for the store manager, gave him one of my business cards which identified my occupation, and told him that his employees needed to stop judging a book by its cover and that I actually felt discriminated against because of the cultural difference between my daughter and myself. I am sharing this story with everyone I know including large groups that I am speaking in front of in the course of my job and as an advocate for adoption in the Northeast region. I am disgusted by Sephora.

Good Afternoon, My names Rebecca, 23, from New Jersey. I am a new Sephora makeup user, about a year now. I love your products and now will never go back to my old makeup brand. I'm looking to speak to someone about modeling your makeup.Iv e been told by many makeup artists to contact you. Looking like Mila Kunis, I have very large eyes, making it easy to define the eyes and make them really stand out. Please contact me with any information about this. Email- rdacchille@yahoo.com Thank you for your time, Rebecca Dacchille

Not necessarily a shopper at Sephora but went there for the sole purpose of purchasing a certain lip gloss. Did not purchase product as I thought it over priced. My real issue with this location (Garden State Mall in Paramus, NJ) was how unclean the testing areas were. Definitely not appealing!

Rebecca Bowers (Store Director) of Broomfield, Co (Flatirons Mall) is an absolute joke! She is a horrible person and terrible manager. She demeans others to give her life meaning and plays mind games with everyone she comes in contact with. From age discrimination (by hiring only girls ages 20-25), to allowing her lead managers smoke pot on their 15 minute breaks and lunches, to stealing your ideas, to promising gifts then retracting them, cutting hours as a means to push employees out that she feels threatened by... Bottom line, DO NOT WORK FOR HER and if you do, pleas beware and prepare yourself. As someone who had a very promising future with the company and managment experience, I can personally tell you she will use you as her puppet and at the end of the day she truly only cares about herself. She has seasoned staff which have been with the company for over five years that she is desperatly trying to phase out so she may have her twenty something girls work for her from Bath & Body Works. Our sweet Lord sees and hears all and will have His judgment on His time. I loved working for this company and Rebecca completly ruined my path with them! It's unfortunate such a small person could gain such control over so many people. She is a disgrace to the company and a poor representation of the values Sephora desires to uphold.

I am a current employee at Sephora inside jcpenney I was looking for more hours so I wanted to apply at a Sephora freestanding store so I went in talked to the beauty manager she was very excited to hire me we talked about 15 min and she said she would call my manager to see what we can do about transferring they talked I could not transfer because its two different company's I work for jcpenney Ok thats fine... then I was told by both managers I would have to quit first to even be considered for an interview at a Sephora freestanding. Who does that quit before they have a job for sure It should not matter which Sephora I would want to work for.

I recently visited the Millbury Ma location. My experience was truly horrendous . After selecting everything I was looking for ( over 200.00 with out sales people) I was waiting in line to make the purchase when my four year old daughter informed me she had to use the restroom. I went over to the ladies that worked at sephora and asked if my daughter could use their restroom. The ladies informed me they did not have a bathroom. During the conversation my daughter could not hold it any longer and went in her pants.. I could not believe that they would not let a four year old use the bathroom. Never again will I shop at a Sephora. Macy's it is, I'm sure they'd let her use their bathroom.

On May 16, 2012 I went to the Sephora Store in Oak Park Mall Around 11am.I was approach 10 to 15 min. later.I decided to buy some products and the young lady ask me if I would like to try on the products.A makeup artist (Niefrae) came over and she was nice and was very helpful. Niefrae started the makeover, right in the middle of the makeover the assit. manager kate pull her to other customer. what type of management skills is that? kate did not explain to me (the customer) what was going on. Kate, just decided to pull Niefrea away from the makeover booth.Kate's management skills left me clueless ????????????????? What type of company would have a young lady on the floor that's rude, disrespectful, and do not have common sense to communicate with a customer. Who is wondering what happen??????

Im not a sephora customer because i shop exclusively at Macys or Nordstrom makrup counters. I like high end make up and basically anything i ever look at while in sephora or ulta is crappy lol. But it seems to me all the complaints are about the employees. That should be addressed to stores directly. Dont vent online, call these people! Stand up for yourself. A rising company like this doesnt care if they lose 5 or 10 customers today because 30 new people are going to walk in tomorrow. Dont give up til your voice is heard!

I am a former employee of Sephora, Greenwood, IN. This was absolutely my dream job. I worked for a homosexual male mananger who physically and violently abused me in the backroom as a "do a better job" technique...Um, I had the highest sales there and repeat customers. Unfortunately, found out it was a jealous rage that was going through. He would grab me by both arms and say, "I am writing you up if one more F***ing person comes in asking for you again!!!" I ended up walking out on a company that I wanted to retire with. His name is Justin Yeck. I do not believe that he is with the company any longer.

Had a very frustrating experience this past Christmas. My husband got me a gift card for Sephora. The sales lady gave me the wrong shade of foundation (should have checked myself). I went back to trade it. They didn't have the shade so they gave me a JC Penney gift card. Turns out I could not use this gift card at their other store location where the correct product was located..(go figure). Very frustrating. So, I had to pay for my Christmas gift instead of using my gift card. Since I live outside of the U.S. I have a Penneys card that I don't know when I will use.. I won't shop at Sephora anymore.....no worth it.

I live two hours from a sephora store so back in November I sent back a couple items to the SILVERDALE WASHINGTON STORE for replacment. JENNIFER GOAD the beauty manager was not the least bit helpful . She never sent my items so I had to write two letters asking from my replacment items. She said she didnt know how to contact me although my address was included and I sent her my email address. So now five weeks later I get my old items mailed back to me. I contacted her and asked her to take care of it and she just said contact corporate. So Im here to tell you JENNIFER GOAD beauty manager at the SILVERDALE WASHINGTON store is NOT HELPFUL , friendly or remotely what I have come to expect from Sephora. So Christmas is in a couple days I still dont have my items and she mailed back my old items. WHats wrongf with her ? She could have sent a gift card for the amount if she didnt have the replacemtn itesm which I asked her to do if she didnt have the items. She wont do anything. GET RID OF her and hire someone who wants to job and wants to serve the customers and take care of them. I have never been treated this way at any other Sephora obviously she does not value her job or her customers.

I WILL AND DID Not shop on line or in store at Sephora anymore after my experience last christmas 2010. My boss bought me a holiday Ralf Lauren perfume for me for christmas and so I search online who sold it and it was Sephora or Ralf Lauren shop in Vegas. Okay so I went into Sephora to ONLY Exchange it for something different NO MATTER the Price just will never use this perfume, well it is another year and it is still in the box never used it don't know who to give it to and well SEPHORA I have never stepped foot back in your store because of that. RUDE Managers and it was no receipt no exchange. I understand I work retail and in customer service, but after christmas usually there is always a lead way. Your policy you know it.....

I WILL NEVER SHOP WITH THIS COMPANY AGAIN!! I placed an order online on December 16th early in the morning because the order was guaranteed for shipment by Christmas. I ordered an expensive perfume for my daughter and it was to be her only gift. I listed my office address and selected UPS Ground as the delivery method AS THE WEBSITE INSTRUCTS. I expected my shipment today and when it didn't arrive with our UPS shipment, I went online to check the order status and it now says it will not arrive until December 27th. I immediately contacted customer service and was advised that because I utilized a PO Box, they sent it out with the US postal service -- in contrast to what their website says. The website clearly indicates that PO Box customers should select UPS Ground as the shipment method. I would never have ordered online and would have simply gone into a store to purchase it. I was only trying to save myself a trip. I have no money to repurchase the item before Christmas and now have no gift to give my daughter. They won't do anything to rectify the situation except to say that I can send it back once it arrives. I am in tears over this. I cannot believe how lousy this company is and that I now have absolutely nothing to give my daughter for Christmas. I am soo sad!