Ruby's Diner Corporate Office | Headquarters Contact Phone Number & Address

celeste

3/17/12

Rudy's diner has the decor, music, food and RACISM of the 1940's. I now know what it feel like to go into a place to eat and not be served because of the color of your skin.My family and I when to the Ruby's diner on 1128 W Lincoln Ave Anaheim CA on saturday 3/17/12 for some burgers and french fries. The waiter took our order for 2 burgers with fries, 1 veggie burger and 1 chicken salad sandwich and 4 drinks milk, 2 ice teas and 1 cherry coke.

We got the drinks but we were never served our meals. The waiter kept telling us "Your meal will be up in a minute" Or "Or your food will be right out" after noticing it was 12:45 I realized that we had been waiting for and over hour for our meals-- the waiter took our orders at 11:35. I realized that all the customers that we had walked into ruby's diner with at 11:30 had ate, paid their bill and where gone.

I also noticed new customer who had come in after us were getting their food and eatting. It dawned on me that the staff did not plan on or want to serve us. I told our waiter that we here leaving and he smugly asked me if I wanted my food in a box to go. I went up to the front area to speak with a manger was told by another waiter that the manager had other issues and was too busy to speak with me.

I looked back into the kitchen area and noticed that the cooks in the kitchen where pointing and laughing at my family. After I stated that I would be calling the Corp Office The manger/owner Pieter bourges ( that the name on the card that he gave me}came out and ask me how could he make it up to me and that he was so sorry that our order had been missed up. The manger/owner offered to make our food and to give it to us on the house. I decided to just leave and not go back to any more Ruby's.

This was a very sad and ugly experince for my family. -- With the business closing each and very day you would think that Rudy's diner would treat it's customers with respect.

Katie Webber

1/25/12

On many Occasion my friend and I go to have a bite to eat at Ruby's Diner and somehow orders given to waitress and the cooks get screwed up. This Happened way to many times to where I don't even want to go there due to lack of understanding and communication between waitress and cooks (employees). We enjoy the staff but dissatisfied with how much you get of avocados and order comes not the way you order it and then charged extra for more avocados if you wanted more to begin with was so little amount. How much the Ruby's charge you for everything nickel and dime each customer that walks in.
I think the company can do a better job at letting the customers know that only 1 child free dinner on tuesday per adult . many people I talk to has thought once you buy a meal then all children meal is free.

Lonnie painter	1/5/12
Worst service in the world probably due to lack of English skills of servers and cooks and poor management who does little to train cheap, poorly paid, Mexican staff.

RUBYS OCEANSIDE PEIR	10/15/11
DINED IN NOT TO LONG AGO EVERYTHING WAS FINE UNTIL COCKAROACH IN MY COTTAGE CHEESE, AS IF THIS WASNT BAD ENOUGH I FELT LIKE I WAS INCONVENIENCING THE MANAGER ROBERT IT CAME OFF AS IF HE HAD SOMETHING BETTER TO BE DOING. I WAS VERY DISSAPOINTED WITH THE WAY I WAS TREATED AND WILL NOT BE DINING AT ANY RUBYS LOCATION NOR WILL I REFFER ANYONE AGAIN.

This is at the Corona Del Mar Store, So much more than this.

8/27/11

I am writing this to inform you I will not longer be working for your establishment, let me make this clear overall most of your staff have been great, but when it comes to the back of the house this is a different story. I am not really talking about the AM staff as much as I am talking about the PM staff. I knew when I started that it would be quite a challenge and I thought I was up to it, but the way I have been treated by the cooks at night! is something you need to be concerned about. Your trainer who I will call Red Hat is the most rude and disrespectable individual I have ever work with, he speaks no english, in fact your staff in the kitchen constantly speak spanish in front me and that is something that should never happen I was very uncomfortable with it and you knew it, this should never be accepted especially when not one manager speaks Spanish themselves, this in it self is grounds for a harassment suit. I even had one individual ask me why I was working in the kitchen because they had never had a white person work back there and maybe I need to learn how to speak spanish, if I was going to last, excuse me the last time I knew this was United States Of America, who should be speaking what? I was also told by you the management staff, that Ruby's is a english speaking establishment. All I know is that back of the house staff find it impossible to even speak english in my presence. You know this whole thing might not be such a big deal if it wasn't for Mr. Red Hats constant whistling when I have done something that he has considered stupid or wrong, which lead to the other cooks doing it too, this was not what I signed up for, when you have people training people to be just like them you get a staff who know no better, what do you think harassament is and people are being trained like they live in some other country and you need to know as long as they speak there spanish and you as management have know Idea what they are saying you definetly have no idea what they are doing, trust me they are getting away with alot of things you have no idea about. they think were so stupid we will not even know what they are saying, so if you want a whole staff, with bad additudes and complete disregard for respect for others then, I feel like I have no other choice but to step up and make sure this doesn't happen to the next white person you hire to work in the kitchen, shame on you guys for just not doing the right thing when you had the chance, instead you drop me down to just two shifts a week, and in two days my shifts were changed twice, not that I even care, but are you for real! is this how you treat your employees or just someone you want to get rid of?

Very Angry

David

Carlee	7/9/11
Great stuff, you hleepd me out so much!

Leaidan	7/11/11
Your arltice perfectly shows what I needed to know, thanks!

Rich

7/13/11

Had lunch in rubys , in Houstons george bush airport , after a lousy warm turkey burger paid my bill left a tip got up to walkaway realized that I left my iPhone on the table walked back to get it and it was gone / stolen , my mistake not there's , but I spoke with the manager and told her what happened and said there is cameras right were I was sitting and if u get could u look and see who my have taken my phone ? She took my infomation and said she would get back to me in two days ,after a police report was filed , and after calls to speak with the manager I'm still waiting for a least a phone call back , I know that will not happen because they suck on costumer relations , and there food has gotten just as bad as there management

Rachael

12/17/10

I came in and ordered a side salad for carry out. I work in the mall so I got a discount. The total was $3.32 and I did not leave a tip on my receipt because money has been tight and it was just carry out. The person who helped me was named Hamilton. He was friendly enough. I looked at my bank statement today however and a tip had obviously been added for me as the amount that came out was $10.00. That is very upsetting for me because they lied. "It's fine", I thought, "I'll just call them and clear it up." Well I talked to a manager named John and I was very polite- assuming a misunderstanding and asked of it was fixable and to inform them of what happened. John was not very friendly and acted as though I did something wrong and that I was inconveniencing him. He told me they probably couldn't do anything about it because I threw away my receipt and I'd have to make sure to come in very early in the morning or at 3pm for them to TRY and look it up. I told him I was sorry for inconveniencing him and he just acted even more rude. I'm not trying to cause trouble. I just don't want to be ripped off and then blamed for it. I'm going down there today to try and fix this mess. Hopefully they do the right thing. I work in a store right next to them for goodness sake. Thank you to whoever is reading this rant! :]