Rainforest Cafe Corporate Office | Headquarters Contact Phone Number & Address

R. G

5/15/12

I would like to let know I'm very disappointed with your San Antonio staff and by staff, I specifically mean the waiter that served us when we had dinner at RFC at the river walk by the name of Richard. The waiter added an additional tip to my check and I caught the bad deed by checking my account online. Shame on you kid!!! I was further upset by the manager, William. Who called the transaction as a possible error, ERROR? No, that's credit/debit card abuse, a felony. Who else did this guy cheat out of money!! I'm sure I wasn't the only victim of this malicious crime. So to all who ate at the RFC at the river walk this past Friday, May 11, 2012, CHECK YOUR RECEIPTS! RICHARD MIGHT TAKEN MONEY FROM YOU!

Pat

1/13/12

I am a Safari Club member and went to dinner on a Friday night at a shopping mall that contains a Rainforest Cafe. There were five people in our party. I arrived at five to do some shopping before dinner. I orginally had asked for a reservation at 6:00; none were available but I could have one at 5:45 or 6:15. Really, you couldn't have said 6:00 and put me in for 5:45 - customer service training or commen sense is lacking. Not a good start. When I get there the restatuant is less than 50% occupied. No places for the 6:00 reservation? The hostess begins to tell us where the washroom is but then proceeds to sit us right outside the restroom doors. Do you really think we couldn't read? We all ordered salads; it took too long to get our food. Too long to get the waiter's attention for drink refills or the check. The waiter suggested that I wait before ordering the salad to go. Thought was weird, it's a salad. So a few minutes after receiving my meal, I ordered a salad to go for one of my children who was not able to make the dinner. (No I understand why he wanted me to wait - what a rip off - way to nickel and dime the patrons.) When I went to give it to him, no bread was in the package even though the tray clearly had a spot for the bread. Next, getting the receipt to find the number to call the "Cafe", I noticed that I was not given the 10% discount for the carryout food. Really, I was in the restaurant with 4 other people. Why didn't I just order with others - but the real insult was a 75 cent to go charge - and they couldn't even get that right.

Mary Bourque

12/9/11

I HAVE TO VENT i did leave a commeny card as we left the cafe did not get one response. It was bad from the first step in the cafe smelled very very damp. should have left then my mistake. our server Adam was as rude as could be i was with my granddaughter she is very soft spoken and he but all but yelled at her to speak up second time we should have left. The food was awful I had a salad which the lettece all brown on the edges also tasted old they also forgot the dressing should have gotten and left. childs hot dogs cold. not one how is eveything from any one. Upon leaving we used the rest room water on the floor sinks dirty toilets not flushinG. AS YOU CAN TELL THE NIGHT WAS A HORROR SHOW DEC.2,2011 at 6:19PM. i OR MY FAMILY AND FRIENDS WILL EVER ENTER THAT CAFE. ALSO OUR SCHOOL SYSTEM OFTEN TAKES FIELD TRIPS THAT WILL NOT BE HAPPENING AGAIN.

Brian

11/28/11

I was really disappointed with our server/ bartender. When we sat down he didn't welcome us nor did he greet us in any manner. He said "Can I get something for you to drink?" The food was great and the other bartender asked us how everything was. The runner was even very nice to us. The original bartender came over after he saw that we stopped eating. We asked for the bill which was apparently place right under our appetizer plates. He looked at us as if we were suppose to know that is where it was located. We were ready with our money and tried to hand it to him when he quickly walked away. He came back a couple minutes later to pick up the check and the money. He came back with our change and just placed it on the table. He couldn't even thank us for coming in or asked if we needed anything else nor did he say bye. By this time I was actually stunned that he could be that rude. I take my family here every single time when we are in the orange county area. I felt as though he just did not care about his job. There are plenty of people who have a hard time finding jobs. With service people like our bartender just makes me never want to go back. I really felt like I could have gotten fast food somewhere else with better service. I will not be returning with service like this. I am so disappointed.

10/14/11

My husband and i ate at the Ontario Mills R.F Cafe last month. We had to ask to be seated, there was 4 employees a few feet a way from us talking together. Then when seated, the person who sat us at the table placed us at a dirty table. A waitress came out an apologized and had some employee come clean it. The menus smell and the services was slow. I have ate here before and it had much better service, however it appears the services is not up to par nor is the manager handling his employees good. I believe it starts from the top and if good manageement then good employees.

For the retail store, it was run a lot better. Even though they have less help, but at least that help, helps you. I did want to complain that i heard that your employees are written up for minor things. Those write ups can lead to termination. I wonder who is neglecting to write up the poor help you have in the resturant. The retail store manager writes up for employees who press cash instead of charge. or for not asking guest to join their membership plan. or for their drawers being short .25 cents over or under. I feel thats a little extreme, espeically when i see that the cafe doesnt do much to the employees goof offs in there.

I am not sure if i will go back to R.F again, espeically this one. Hopefully the corporate can straighten this location out.

Jacci Kenny

4/4/11

I want you to know that I am extremely disappointed in one of your products. I purchased a child's drinking cup with the frog on the lid and the straw that comes out for washing. It was $7.99 plus tax which is high but I wanted it for my oldest grandson, age 2. I washed it, and discovered that the water wouldn't come out of the lid. I put water in the cup, securely fastened the lid, added the straw and went to "test" it by tilting it over the sink. It leaked badly. The problem is, I purchased it on a visit to Atlantic City which I don't get to very often and I discarded the receipt since the other items were books and such. I would like to return the item but don't know when I will get back to AC and don't think that restaurant will take it back without a receipt. Can you help me? I can be reached at work:609-537-0213(direct) or email me at: jkenny@hopewelltwp.org.

Thank you, Jacci Kenny

Kyle Shandolow

11/9/10

There is a server/ Banquet coordinator who works at RFC in menlo park mall, nj named Charmaine who really deserves praise. She is always on time, works hard to keep us busy and bring in business. She has a quarterly quota to meet and she always makes it plus some. She is friendly and has even been our recent employee of the month. Please look into a promotion to management for her, because out of everyone, she is most deserving. thank you