Penske Corporation Corporate Office | Headquarters Contact Phone Number & Address

Jeanette	5/22/12
I just finished booking a truck with Rich Palma at the Smithtown NY office and what a PLEASURE! He answered ALL of my questions and believe me I had plenty and Mr. Palma had the patience of a saint. I will definitely recommend Smithtown NY office for all of my truck needs in the future.

Jeff Smith

3/26/12

By far, this is the worst truck company I come across in 20 years ago of renting trucks. I do home delivery of items such as couches, sofas and sometimes fridges and washing machines. I rent a truch about once or twice a week. I have rented from companies such as Uhaul, Enterprise, Budget and many others. I learned from a coworker about a storage place on Georgesville rd, Columbus, OH, that has one or two "Penske" trucks. He never rented from them, but I decided to give them a try. I took the only truck they have and it happened to be a 16 foot with a full coverage insurance. As I moved about 1-2 miles out of their facility onto I-270, a driver on the highway signaled me to stop. I stopped to find a heavy mud flap had broke off my truck and almost blinded that driver behind me. Nothing bad happened to the other driver, but I apologized, risked walking on the highway to collect that damn falp and placed in the truck. When I came to return the truck, I told the lady what had happened, and turned nuts, her manager wanted me to pay for it even though I bought the full coverage insurance when I rented the truck. Although, ultimately I did not have to pay for the repairs, these guys had a very bad attitude and they lack the proper training. Later on I called Penske to file a complaint with the company, just to learn that the stupid Pensky, transfers me to talk to the same storage people. It was a waste of time. If you want to be treated with respect, please don't rent from these guys. I would certainly stay away from Penske and the storage place called (secur it personal storage) on 435 Georgesville rd, Columbus, OH.

Lisa Chambers

3/6/12

This company is HORRIBLE!!!!!!! First of all, they gave me a truck that they did not do a safety inspection on. It had to be replaced after I started to load it. It took five hours in which to switch it out. I had to pay a moving company five hours of sitting doing nothing (500.00). Then after all that, I was told that they would refund my money. That it would be a overnighted to me, which was a lie. Still don't have it weeks later. So I called the corporate office find out who was in charge of the district manager that assured me that I would give me a refund. The receptionist answered the phone and I asked the number I needed to call, she gave me the 800 Go Penske number. I told her that I had called that number so many times and noone could help me. She said could you take down the number because I have other calls to answer. I told her that was very rude, she said oh well. I cannot not imagine that a company would do business like this. NEVER AGAIN, and I will make sure that everyone who will listen will never use this company again.

Lamar

2/29/12

I am the General Manager of a company that does business with Penske,and I have to say that are the absolute worst truck rental company to do with. First of all, I have long term lease, and rental vehicles through Penske. There are also several other locations in my company with the same arrangement. The major issue that I have with Penske is there failure to correctly invoice the different branches in my company. These other locations are in different states,and the lease and rentals were set up in those locations yet Penske refuses to correct these billing issues even after you have contacted them for what has been more than 2 years in my situation.

Secondly, the maintenance division of Penske is terrible. I have full service lease vehicles which means that contractually I am supposed to have a replacement vehicle anytime my lease vehicle needs repair. Well, I received a call from the service manager on 2/28, stating that my unit was due for service and that there was a replacement unit available. When my driver made it to the shop, he was told that there was not a unit available. Thanks again Penske, you have lived up to your reputation of not having replacement units, not having safe units, or not having the damn parts to fix a unit when it needs repair.

I would not ever recommend Penske Truck rental as a company worthy of doing business with. Once my lease agreement has ended with Penske, I will never do business with them again.

Diane O.

1/30/12

The outcome of my experience with Penske ended on a great note. I had rented a truck in Florida to go to Rhode Island. Along the way, had some issues with the windshield wipers and a leak. I reported my problems to the person at the drop off location who basically gave me the run around. Being at my wits end, I contacted the Corporate Office and dealt with Scott. He was great!!! He did what he said he was going to do and helped me out tremendously resolving my issues. Thanks again Scott, you were great!!!

Giedrius S.	1/24/12
I bought the used truck and have had SUPER HUGE problems with PENSKE Truck Leasing CO in Reading, PA and Braintree, MA. They SLOTS,ILLITERATES and THIMBLERIGGERS!!!!! My loss - over $100 thousand and now I need to go to the COURT against them. NEVER BUY ANY VEHICLE FROM PENSKE Co !!!!!!!!!!!!!!!!!!! PENSKE CO in PA and MA - FRUDS companys!!!!!!!

Randy McQueen	1/7/12
I will never rent from Penske again. 2 day trip turned into 3 with much added expense 2 us. 11 hrs total broke down etc etc. I was told that I need not add fuel as the truck had 2 b towed. well I was charged 200.00 anyway. sorry service, sorry company I suggest not using their equipment!

Joel Fischer

12/21/11

I am writing to share my disappointment with the Penske Corporation regarding my rental contract for a truck rental. Dropped off my truck at a designated location in Pennsylvania on sunday and dropped the keys in the key drop with the paper work. I brought the truck back with a full tank of gas. Got an invoice from penske truck rental from reading pa three weeks after i dropped the truck off saying i owe them 110 dollars for 13 gallons of gas that was missing from the truck. tryed to resolve this issue with the home office with no avail. The agent that checked my truck in wrote on his paperwork that the truck was full on monday yet penske is still trying to bill me for fuel that was either stolen from the truck or they rented it to some other customer using my fuel that was put in this truck. Went to contact the location and speek to the employee that checked my truck in and he no longer works for penske trucking.Do not reccomend using penske truck rentals and their customer service to resolve issues like tis is horrible. These people at penske have no regards for customer service at all.

Ron Chim

12/1/11

Sorry Guys I cant agree with your rewiews. I rented a truck from Budget one week prior to a move. The day we were to pick it up with a confirmed reservation the customer service clerk told us there was no truck and to try again in a few days. Time was of the essence, so we could not wait. I called Penske and told them of my plight. They matched budgets price had a clean fully functional truck ready when we arrived. they went over every inch of the truck pointing out scratches and dents and writing them down. At our arrival point the customer service rep was very pleasent and professional. no hassles( I did listen to the part about $7.00 gas if the tank was not filled)
Overall great experience and would highly recommend them to anyone

jeff rochester

11/16/11

truck and price good, got ripped off on not filling truck all the way,gage said full but guess not enough. main problem had $100 deposit after gas charge they owe me $55 it has been three and a half months since turned in truck and no money enid ok location tells me they mailed it they have lies every time i call called okc office they appeard to be helful but nothing happend no money, now its been 2 weeks a since they told me they mailed the check still no money just a bunch of lies. i paid them why wont they give me pay me.

Evangelina

11/4/11

Worst Experience ever and bad customer service all around! Rented a 26ft Truck & Car Trailer One Way from Alexandria, VA to San Jose, CA. Will never ever recommend or use again! This is a condense version of what happen: Truck broke down with the power steering went out in the middle of the Rockies, and air conditioner went out. Thank God my husband is an experience driver, and got the truck off the road. Left us stranded for over 6 hours & with a 8 month old teething baby. They towed the truck to salt lake and then we had to spend the night in a hotel with the only expensive room they had left available. Then we had to drive a few hours to get our truck swaped out, and our belongings put to the new truck. Our 2nd truck broke down again In Nevada, and left us stranded again for many, many hours. Customer service in San Jose, CA and Alexandria Virginia gave us the run around. They people who moved our belongings from one truck to the other truck damage our belongings.
We just couldn't believe this was happening. Do not use Penske truck!

Adam

10/18/11

Rented 26' in Seattle 10/15/11 traveling to Cincinnati. First truck broke down within 5 miles of shop. They was already closed so I had to spend the night in Seattle to wait until morning to swap out. Sunday made it to Spokane and exhaust temp light came on and truck lost 50% power. Called road side service and was told that was normal and that I should continue. Spent the night in Spokane for fear of breaking down again. Monday left Spokane made it through Missoula and exhaust regen warning light came on and stayed on. After 50 miles called RSS agiain and they told me to get to Great Falls and perform a parked regen. Truck would not regen so they sent a service man who kept me up till 11pm and then told me to bring it to the shop in the am to replace fuel filter. Tuesday am replaced fuel filter and was running again at 11am was told by service tech if light came on again to get it to Billings where they could hook up a scanner to read the fault code. Loaded truck ate dinner and was on the road at 4pm. 50 miles outside of Great Falls same warning light. Called RSS told them I was headed to Billings and to have a service tech waiting at 9pm. They refused to call and have service on stand by and told me to call again when I arrived in Billings. Called upon arrival and checked into hotel. RSS had the nerve to tell me to wait in the truck for service. SO instead I am sitting in the hotel letting everyone know this.

Rowland Hastings

10/17/11

I had rented a 26' truck to travel from Maine to Utah. I was scheduled to pick up the truck on Saturday morning at 8:00 AM. I arrived at the pickup place and there was no one around. I waited until about 08:15 and still no one there to get the truck. I called the number of the pickup establishment and talked to an answering service who said the place I was at was closed on weekends. I told them I was there to pick up a truck. The answering service said they would call the owner. By 08:35 a person showed up. She said she was sorry but did not realize that I was there to pick up the truck. (It was on the computer for 2 weeks) Finally I was given the keys to a truck, not the one assigned because that one was parked in behind some other vehicles. I had to back the truck out between 2 large trucks which were fairly close together. Again, not pleased with this. Finally got to my destination to load the truck. The person who was driving the truck noticed after going a few miles, that the front right, driver's side, tire was bear on the outer rim. Also noticed that the radio did not work and that the lights on the gear shift did not work. On the positive side, we made the trip. Everything else was not what I expected or wanted.

Eric Orleman

9/19/11

I rented a truck(with a car carrier) to move from Chicago to Detroit. I get into the truck and the battery was dead. Had to wait a few days for another truck. They finally had a truck but not with a car carrier. I had to wait a couple more days. They finally get both truck and car carrier. I left the car carrier at Penske to load up truck. I get back to Penske after loading truck three hours later, and the carrier is gone. They sold my car carrier while I was loading truck up to move. So I had to leave the truck there fully-loaded with everything, to wait for another carrier. I couldn't believe the stupidity that this company is running with. I am shocked they are still in business. I finally arrived in Detroit with both boot straps off totally off my front tires of my car. My heart sank. Then I learned they charged my AMEX twice. I, in a million years would have NEVER went to Penske if I knew this was going to happen. I am so upset that I even have to pay for some of this. I would not recommend Penske to my worst enemy.

Alexa Gilbert	8/19/11
Today i witnessed a penske employee that just about ran me off the road and was cursing at me!? Umm man what great employees penske has?!....NOT! I would try and call corporate but from the looks of some of these messages it looks like nothing will happen if i call and complain!

Brian Bradfield

8/22/11

I rented a truck to haul a trailer from TX to WA. As the trip took 3 days, it took me a few miles to discover what was wrong with the truck.
First, the headlights shone up into the air - blinding oncoming traffic - I loved having lights flashed at me continually. Next, discovered there was a defect in the front left tire - that when I reached freeway speeds, I had to wind up the window the banging was so loud.
The join between the cab and the box was non existent, ran into a couple of rain showers and got soaked, and on a couple of occasions, I pulled and parked under an overpass to escape getting drenched. Oh yes, the transmission, while it would shift down OK, it did not want to shift up.
This rental truck was a clear case of the agent in TX getting rid of a piece of junk that would end up in WA, so he wouldnt have to see it again. I have found out that no one maintains the truck when it is returned - its simply cleaned and sent out again by someone who has no idea to vehicle maintenance or safety.
I considered Uhaul, I made a huge mistake, and will ensure all I talk to are aware of my experience.

Jesse Palmer

9/9/11

My wife and I rented from Penske on a move from TX to MO. During the drop off of the vehicle no inspection was done to ensure all the guidelines were met. The clerk just asked if it has gas in it, and no vehicle inspections were made. Anyway 3 months down the road I get a call from a collection agency saying I owe $400 to Penske Truck Leasing. It took me by surprise and after investigating what happened the report stated that the truck was 3 days late with no gas in the tank. The truck was turned in on time with a full tank of gas! I have contacted an Assistant District Manager for the regional area of my drop off location, and at first he seemed helpful and stated he was going to "work some magic." A few days later I followed up with this guy and he didn't answer, I tried calling this guy everyday for about three weeks leaving messages, thinking possibly he might be on vacation or something. Finally I got the hint and proceeded to contact the next guy in charge. I told him my story and told him that this guy has been avoiding my calls and the District Manager said he was going to find out what was going on and that he would call me back in 30 min. He never called back. I would highly suggest, when turning in you vehicles back to Penske, get a RECEIPT. Somebody stole my freaking truck drove it around, turned it in with no gas, and forged a document stating I turned it in late. Either that and Penske has a bunch of RETARDS that cant file the correct paperwork for the correct vehicles. Now my credit is gonna be completely jacked because I am not paying 400 dollars to a bunch of CROOKS! I highly reckomend UHAUL, their vehicles might be pieces of crap, but these people at Penske have no regards for customer service at all.

Van Pittsenbargar

7/1/11

I rented a truck for a friend in Oakland, CA last year. Instead of putting our stuff in storage, the truck was parked in a parking lot. I thought all my stuff was safe, including the dozen USPS boxes I packed, sealed and addressed (both return address in Oakland and forwarding address in NM). Penske repossessed the truck, sent a demand letter to the wrong address (although their attorney sure had my correct address!), and when I didn't respond (because they got the letter back as undeliverable), Penske either "donated or dumped" my things. They took it upon themselves to commit fraud, malicious mischief, mail tampering, and the list goes on. I have tried to get someone from Penske to contact me for over a year, to no avail. In the past week, in fact, I have emailed them several more times and their email center promises to get back to me. They have now stopped answering my emails. Should I call the FBI? Or should Penske Corporate contact me VERY SOON?!!!

Van Pittsenbargar	7/1/11
May I suggest a class action lawsuit against Penske?!!! Leave your messages if it sounds like something you'd be interested in participating in.

Pj	6/28/11
I worked for a company that delivers bread. They rent trucks from Penske. In due of, I was pulled over by Kansas Department of Transportation. The Bread company is Bimbo Bakery. I recieved many federal Violations. No Dot Number , No Kansas Authority, noCdl physical , no time card. I cant believe penskeis doing business with Mexican Mafia.

Martha H -Knoxville,TN

5/7/11

For all the disappointed Penske customers in Knoxville, I feel your pain. My husband is a truck rental dealer, and every week he gets cussed out by mad customers who don't have their promised/ reserved equipment on the lot. It's extremely frustrating for him because we have called the corporate office to complain, but they don't seem to care telling us to call the Knoxville office - sounds like the run-a-round to me too. If I was Roger Penske and had my name plastered all over these trucks, I think I would be more concerned about my cutomers instead of NASCAR.By the way, I'll be watching the Kentucky Derby! Until Penske shakes up their local dispatchers, please don't cuss out my husband. I know he took care of business on his end.

Morris Marshall

4/10/11

My Visit to the Penske Racing Museum
By Flat Nolan

Flat Stanley is a character in a children�s book. In the book a boy, Stanley, is flattened into a two-dimensional character when a bulletin board falls off the wall in his bedroom and squashes him. He survives and has many adventures in this state before his brother, Arthur, returns him to his three-dimensional form by blowing him up with a bicycle pump.

For the Flat Stanley Project, grade school children make a paper "Flat Stanley" patterned after their self. They mail to other people who are asked to treat the figure as a visiting guest, keep a journal of the characters activities and then return the figure and the journal after a period of time. The idea is to include an interesting variety of places visited. I am not �Flat Stanley.� I am �Flat Nolan.� I was created by a grade-school boy, Nolan, who sent me to visit his grandparents

Last Saturday my Grandfather took me to the Penske Racing Museum. There was only one person in the museum, a lady. She said, �May I help you.� She did not sound friendly. She sounded like we were intruding.

The lady listened while my grandfather explained the Flat Stanley Project and told her who I was. He asked if we could take a picture of me leaning against a car. The lady said, �No, this has come up many times before and we don�t allow it. No one is allowed to go beyond the rails. You can put it by one of the plaques and take its picture there.� She used the voice that Nolan�s Mother uses when she scolds him. She was not very friendly.

My Grandfather looked at one of the plaques. It was small and would not have shown where I had been very well. He said, �Surely there must be exceptions. This would only take a moment and would not harm anything.�

The lady said, �No, this is a private collection and these cars are worth millions of dollars.� She sounded grouchy.

My Grandfather said, �I understand the value of the cars, but this would not harm the cars at all. I don�t think this is very good customer service. May I speak to a manager?�

Then the lady said, �The Manager is only here on weekdays. I can call security.� She sounded bossy.

My Grandfather said OK. The lady picked up the phone. Pretty soon she said, �Security, there is an issue here at the front desk.� Then she hung up.

A guard came. My Grandfather told the guard what he wanted to do. The guard said, �No one goes behind those rails. Mr. Penske gets very angry if anyone goes behind those rails.�

The guard was polite, but he was would not change his mind. The rules were the rules. I don�t know who Mr. Penske is. He must be pretty important and pretty mean, because my Grandfather said, �OK then. I guess we�re not going to get any pictures of Flat Nolan here;� and we left. In the car my Grandfather said that Mr. Penske had won a lot of races by being flexible about rules. I don�t know what that meant.

I�m having a lot of fun in Phoenix. I saw a juvenile Bald Eagle at Liberty Wildlife. Tomorrow, if it doesn�t rain, we might go to the Copper-State Rally. Monday we�re going to a Suns game. Everyone is usually really nice about letting Grandpa take my picture. I guess it�s OK if I don�t have a picture of me standing beside a racing car.

Flat Nolan
602-788-6553

Rhonda Jackson

3/30/11

I dont even know where to begin... We moved from TX to Macon Ga... and we wet to drop off the truck while we had help. When we called the number they said they were not a drop off center.. So we waited until the next day 5 min before they closed this is due to being new to the area... We had 3/4 of a tank of gas remaining and was told it would not be that much to fill. SO to our surprise 3 days later our card was billed 126.00..... WTF for to add 1/4 of the tank... So when I called gave us the run around and said we sign a contract saying we would pay 8 dollars a gallon we went back to look at paperwork on our copy there were no intitals and the copy we recieved at drop off didnt have our millage or gas remaing on your copy... This is highway robbery... they said they charge that for having someone to fill the truck and a full restocking fee.. Hello why should I pay a restocking fee on the only pump they had and it was diesel. The truck we used was gas..... The are crooked never again.

Staci Loveland

2/17/11

My story of Penske....I was very dissapointed with Penske. We rented the truck to go accross the US from Ohio to Utah. Our truck borke down the second day of use. My husband and 7 year old son and our family dog were in the Penske truck. Myself, my infant, toddler and older daughter were driving ahead of them. We could not leave Ohio until the massive ice storm passed, but once we left, had to use our time wisely because another storm was coming through WY and we had to make it through. So, the truck broke down and I was already an hour ahead of my husband, and couldn't afford to turn around, due to my small children being tierd, cranky, etc. My husband had to wait for 30 mins for a phone call back from someone from Penske, and then another 2 hours for someone to come look at his truck. He then was told our things would have to be swapped to a new truck and had to wait for that, until the next day. Meanwhile, I had their extra clothes, my sons jacket, etc. To make a long story short, my small children and I made it through the storm, however due to the truck breaking down (due to lack of proper maintenace) Penske put my son and husband in the middle of the massive storm in WY. Our belonging were soaked from being put out in the rain, waiting to be swapped to another truck, and I have had to re-wash everything!!!! We are a military family and have always used United Rental, and will NEVER use Penske again....no one will compensate us for anything and we keep getting the run-around.....terrible experience for such a well known company. I am very dissapointed!!!!!

Crazy Clown

12/11/10

Typical of most all PENSKE Employees, they hire young college kids who are both unorganized - Disorganized and Clueless, and totally have no skills in communication at all - your not alone trust me !!! Most of the upper Management thru out the system is the same way, Clueless, and treat their employees like shit anyway, most of their Trucks break down anyway and have to be towed - their Management style is runing this company, and it starts at the Corporate Headquarters !

Robert fisher

10/21/10

I am writing to share my disappointment with the Penske Corporation regarding my rental contract for a car dolly. On the date of the pick-up, for a 1PM pick-up I found the rental store closed. It is true that I could not get to the site until 1:25, but it was a Monday and no special hours were listed for the site. I had a truck rental and the car dolly rental for different days, Penske confirmed my appointments with me, yet when they closed a store early, no phone calls were make to inform me that they wanted to close this store early. This is from the Penske reservation form:
o Pick Up On: 10/11/10 1:00 PM At:
JULIE'S ANTIQUES (916)783-9000
HOURS: MON 8:00 AM-4:30 PM 625 B VERNON STREET Loc # 0114-27 ROSEVILLE , CA 95678
Penske Rental Confirmation - 24939549
This is poor service. I had to fly back to pick up the car and drive it separtly, a complete waste of time and money. When talking to the service center and the local district office, no one was very concerned.