249 5th Ave., Ste. 30 Pittsburgh, PA 15222
(412)762-2000
Reviews For PNC Bank N.A. Corporate Office
Joe  | 5/24/12 |
| I have opened an account with PNC and have been waiting now for 3 days to have my online payment information retrieved and able to use. I have called 3 times and was told that it would be 2-3 business days before my issue could be resolved. Keeping in mind that these accounts were transferred using PNC's website. When I speak to a customer service agent I keep getting told that all issues are handled in the order in which they are received. Nice but I have a choice these days on how I will be treated as a customer. Tomorrow I will stop my direct deposit and close my account with PNC and seek a bank that loves their customer service and treats customer issues with timely responses. When you think about what they provide to us it is just customer service. WE PAY FOR IT......... | |
| Carla B. Gardner | 4/24/12 |
| The PNC Bank in Atlanta Michigan - Which is the County Seat - The Court House etc. is being moved to Lewiston Michigan a smaller town 16 miles away. First Federal Bank is already there. Where is the need for a second bank? How well thought out was this move? Atlanta will not be banking in Lewiston. Most customers are transfering to the Alpena/ Alcona Credit Union in Atlanta. I know I will until another Bank comes in. There are "ill-feelings between the two towns. You might have well moved it to Alaska. | |
| wayne | 5/2/12 |
| During the past year, we were hit with two major catastrophies--Irene and takeover of RBC by PNC. In August our home was severly damaged by Hurricane Irene. Fortunately, we were covered with both flood and wind insurance, and had no problems dealing with RBC on our insurance funds, who at the time held our mortgage. Funds flowed from the insurance company to RBC and then to us to make repairs except for the roof. Then PNC came in and now holds our mortgage. Now, with a leaking roof, inpending non-renewal of insurance coverage for wind, due to the condition of the roof. I wrestle with the PNC robots hours at a time on the phone trying to get the funds released to do our roof, which insurance company has agreed to pay for. I have spent three months , going from one robot to the next on the phone, and have not received the first dollar released. Cannot tell you how frustrated I am at these people. Should you hear of PNC, run to the nearest exit. f | |
Sari Undigio  | 4/15/12 |
| You people are all ignorant. Why don't you read rules and regulations before you judge. Everything out of the 4 pages of reviews is stated in Pnc's terms of agreement. But since you obviously are incapable of reading you bash the bank and headquarters of bank. I am not some rich, prude snob....I am a broke college student who uses pnc. I have never had these issues with them, and if I had, I had no problems resolving my issues via corporate. I never yelled at these people because when I read over my terms of agreement, I realized it was my own damn fault. Quit bashing this branch. You signed up for them, read your contracts and terms of agreement. | |
| Rosemary Kirsch | 4/9/12 |
| I am really upset with PNC Bank,have had online banking a few years,now it keeps saying it is suspended,went to bank several times and woman said all ok, she put all back in,not true,some of the people at bank seem useless,they don't know their jobs,I will go one more time,if not coreted am taking my money from bank and finding a reliable one that knows what they are doing. | |
| dale | 4/6/12 |
| i agree this is the worst bank i have ever been with. I sure wish national city didnt sell out. I paid 2 bills online and they blocked my debit card in the middle of the night from being able to use as a credit card 4 days ago and never called to tell me. it was because of fraud they stated and said its my responsibility to call and have it unblocked. this is a bunch of bull crap. i leaving pnc | |
| Profiled American | 4/7/12 |
| I am writing about the PNC BANK located in the downtown Silver Spring area at City Place mall. I had a bad scary situation. in which I was leaving the mall and a security guard at the mall targeted me to harass and aggressively remove from the mall and the area in which I was standing briefly. When another officer told him to follow me and when I got I out side proceeded to speak with a Montgomery County police officer but instead of speaking with me they wrote a stay away order for a year. When I questioned why I was being given the trespassing order they told me that that is what the security guard wanted. Then they proceeded to laugh and mock me with gross jesting and laughter. When I went to the police station to complain a detective came out and cursed about me and at me and then told me to leave with out any further comment as to why I was being treated in that way. Not to mention that the security guards took my picture repeatedly with out giving me a reason. I then find out from the supervising security guard that it was because I was standing by the PNC bank and that is where a lot of bank robberies happen. He also stated that down town Silver Spring Maryland is a high crime area despite the recent revitalizing. I can't understand why PNC Bank did not notify patrons in some sort of fashion to not stand by their bank when the mall is closing so that they will not be targeted for trying to rob the bank. Why would they even put a bank in that area if they know it is high crime and innocent people may become a target of intent to rob the bank. I was treated unjustly by the security guards at that mall and the Montgomery county police of sligo police department. No one took me seriously because they thought that I was calling someone to help me rob the bank. I am an upstanding citizen and the thought of robbing banks don't enter my mind. The situation tonight was ludicrous and now I fear for my life in regards to the Montgomery county police and the verbally violent and aggressive acting security guards. I especially fear for my life by the officer that cursed me out for no apparent reason except that he may have been angry that I came in to complain about his fellow co worker. IF ANYONE LIVE NEAR DOWN TOWN SILVER SPRING PLEASE STAY AWAY FROM THE AREA IF YOU AREN'T A TOURIST TO THE STATE OF MARYLAND. PLEASE STAY AWAY FROM THE CITY PLACE MALL AND PLEASE WHAT EVER YOU DO DO NOT STAND BY A BANK ESPECIALLY PNC AFTER HOURS OR WHEN THE MALL IS CLOSING. YOU WILL BECOME A TARGET OF WANTING TO COMMIT A ROBBERY AND ROUNDING UP OUT OF THE MALL LIKE CATTLE DESPITE THE FACT THAT OTHER PATRONS ARE IN THE MALL. AND YOU WILL BE GIVEN A STAY AWAY NOTICE FOR A YEAR FOR COMMITTING CRIME THAT YOU DID NOT COMMIT OR HAVE ANY INTENTIONS OF COMMITTING. THE SLIGO POLICE WILL LAUGH AT YOU AND THEN THREATEN TO ARREST YOU AND THEN LAUGH AT YOU SOME MORE. IF YOU CAN TRY NOT TO BE BLACK AND OR EVEN LOOK LIKE YOU ARE A BLACK BECAUSE A WHITE HISPANIC MALE WILL AGGRESSIVELY MAKE YOU LEAVE QUICKLY IF HE SEES YOU STANDING BY THE PNC BANK WHEN THE MALL IS CLOSING. TRY NOT TO BE FEMALE EITHER BECAUSE THE MONTGOMERY COUNTY OFFICERS WILL DO YOU HARM FOR THE FUN OF IT. BELIEVE ME THEY ARE READY FOR FUN WITH YOU. THEY ARE JUST WAITING FOR THE CHANCE. PNC PLEASE MOVE YOUR BANK TO A BETTER LOCATION. CITY PLACE MALL IS NOT AN AREA FOR YOU TO DO BUSINESS. YOU ARE PUTTING A LOT OF INNOCENT PEOPLE IN DANGER BECAUSE OF YOUR CORPORATE GREED OF MAKING MONEY IN A HIGH CRIME AREA WITHOUT NOTIFYING THE PUBLIC OR PUTTING OUT WARNINGS. I WAS TREATED UNFAIRLY AND ALMOST HAD PHYSICAL VIOLENCE UNJUSTLY SERVED TO ME BECAUSE OF MY IGNORANCE IN THINKING THAT CITY PLACE MALL WAS NOT A BAD PLACE TO SHOP. I WILL TELL EVERYONE THAT I CAN TO STAY AWAY FROM YOUR BANK IN THAT AREA. I FEAR FOR THEIR SAFETY AND I FEAR THAT THE POLICE OF SLIGO POLICE DEPARTMENT MIGHT HARM THEM FOR THE FUN OF IT IN NOT BELIEVING THAT THEY ARE NOT WANTING OR DESIRING TO ROB YOUR BANK. I HAD VERBAL VIOLENCE SERVED TO ME F WORDS AND THE LIKE BECAUSE I WAS SEEN AS LESS THEN HUMAN BY THE SLIGO POLICE DETECTIVE. HE APPEARED TO NOT BELIEVE ANYTHING THAT I WAS SAYING. HOW EVIL ON MY HOLIDAY GOOD FRIDAY AND EASTER. WHAT AN EVIL GROUP OF PEOPLE AND AN EVIL DETECTIVE ON YOUR BEHALF. PNC BANK YOU SHOULD BE ASHAMED OF YOURSELVES FOR SEEMINGLY CONDONING THIS KIND OF RANDOM UNJUST PROFILING... I WON'T LET THIS ONE GO WITHOUT JUSTICE OR AT LEAST PEOPLE HEARING ME. ALL OF THE F WORDS THAT THE DETECTIVE COULD SAY TO ME WON'T STOP ME... EVEN IF I HAVE TO STAND OUTSIDE DOWNTOWN IN FRONT OF YOUR CORPORATE OFFICE DURING MIDDAY OFFICE HOURS TO PROTEST THE UNJUST TREATMENT THAT I RECEIVED ON YOUR BEHALF I WILL SPEAK IT THROUGH ALOUD MICRO PHONE. SO EVERYONE WILL HEAR ME... AND MAYBE PEOPLE WILL STOP COMING TO CITY PLACE MALL AND THE DOWNTOWN SILVER SPRING STORES. MY DESIRE IS LOST REVENUE SO THAT STORES WILL CLOSE AND LEAVE. HOW CAN ONE SHOP IN A HIGH CRIME AREA PEACEFULLY IF THEY ARE NOT WHITE? WHILE I'M AT IT I WILL PETITION THE UNFAIR TREATMENT OF THE SECURITY OFFICERS AND THE PICTURE TAKING AS IF I STOLE SOMETHING AND THE POLICE DEPARTMENT. THEY CAN KILL ME IF THEY LIKE BUT EVERYONE WILL KNOW WHAT OFFICER DID IT AND WHAT DEPARTMENT HE CAME OUT OF... | |
| Pamela | 4/5/12 |
| WORST! WORST! WORST! DO NOT USE THIS BANK! EVER! EVER! EVER! A loan taken over when PNC merged with NCB was never closed off of our credit report and NO ONE in customer service can provide the same answer on what to do about it. There is NEVER any communication. After speaking with more than 20 different people and being told that someone would call back we are now being given fax numbers and PO Box numbers to write to to resolve the issue. It seems that the next step will be to contact an attorney and give them 30 days to resolve the issue with the credit bureau. We have been told that they could also be held liable for damages resulting in the delay. The good thing is that we have kept VERY accurate records concerning Names of Service Reps, Times Called, Discussion Notes, and Status. After more than TWO WEEKS NO ONE HAS EVER RETURNED A CALL AS PROMISED. | |
| Cindy | 3/19/12 |
| This bank certainly didn't make a good impression on me. After having accounts with RBC Centura (an awesome bank by the way), PNC Bank came along and took over RBC. I received letters in the mail from PNC that everything would be just as it was with RBC and that all my accounts would transfer over without my having to do anything. I even called their customer support line just to make sure that my accounts were ALL going to transfer over. The transfer was set to take place on 3.5.12. On 3.6.12 I checked my accounts through the new PNC login and found that my line of credit wasn't there. After 2 weeks on the phone getting the run around, I went into the local branch office to see if I could get a resolution. The resolution was that the reps on the phone were lying to me and that PNC had closed my line of credit account because it had a zero balance. Did they notify me or any of the other people who they did this too? HECK NO THEY DIDN't. Now that security blanket I had with the line of credit is gone and they want me to apply for a new account. Well, I think that is not acceptable. If they had no intention of transfering the account then why send me the letter and why tell me over the phone that everything would transfer and for me not to worry. I happened to run across this website while searching for the address and phone number for the corportate office of PNC. They don't even have the information on their website. I am writing letters and attempting to make an appointment with the CEO to discuss this matter. The only resolution I will accept is reinstatement of my line of credit just like it was and without having to apply. I expect PNC to keep their promise to me and other customers. | |
| LONG TIME PNC CUSTOMER | 3/19/12 |
| THIS IS THE ROTTENEST BANK ANYWHERE......I HAVE HAD THE SAME ELECTRONIC DIRECT DEPOSIT WITH PNC FOR, YES, ALMOST FIFTEEN YEARS.....IT WAS SET UP FOR CHILD SUPPORT PAYMENTS FOR ONE OF MY MINOR CHILDREN.....KEEP IN MIND THESE PAYMENTS ARE SENT DIRECTLY FROM THE S-T-A-T-E TREASURER TO PNC, FOR YEARS AND YEARS IT TOOK NO MORE THAN 24 HOURS FOR THE PAYMENT TO CREDIT SOMETIMES LESS! AS OF THE LAST SEVERAL MONTHS, IT HAS BEEN TAKING UP 4 DAYS FOR THE PAYMENT TO CREDIT! I GOT TIRED OF THE RUNAROUND WHEN I ASKED ABOUT IT TO PNC, SO I REGISTERED A COMPLAINT ELSEWHERE......NOT ONLY DID I FIND OUT THAT PNC SO VERY BOLDLY HAD ACTUALLY L-I-E-D ON THE STATE OF KENTUCKY, SAYING IT WAS "THEIR FAULT", BUT NOW SINCE I "DARED" TO COMPLAIN IT IS TAKING UP TO A FREAKIN WEEK FOR US TO GET OUR FUNDS...AND THERE HAVE BEEN SEVERAL OCCASIONS WHERE I LOG ON TO MY ACCOUNT TO CHECK IT, AND MY BALANCE SAYS "0"...THE NEXT DAY THE MONEY IS BACK IN MY ACCOUNT......YOU KNOW I AM "FASTLY" BECOMING A BELIEVER IN COSUMERS UPLOADING TREATMENT LIKE THIS DIRECTLY TO YOUTUBE....SEEMS PNC COULD CARE LESS ABOUT LONG TIME CUSTOMERS AND VERY MUCH TREATS ITS CUSTOMERS AND THE AMERICAN CONSUMER LIKE CRAP!!! FEMALE VET THAT I AM, GUESS IT'S A GOOD THING US SOLDIERS DON'T THINK LIKE THAT HUH!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Doug Stephenson | 3/14/12 |
| At my friends urging (for some 3 years) I transferred my checking account to the local PNC Branch. I did so only after very carefully questioning charges for checks, since I live on a SSDI. I was assured there would be no chasrges for any checks, or check processing as long as this was used for SSDI only, and since I am 65. The very first order of checks, I was charged, and assessed overdraft fees. I immediately called the woman who set up the account, she took good care of getting these charges and check fees removed from my account. All was well for 1 and 1/2 years, until I ordered checks. Once again on a Friday afternoon at 3pm, a local PNC employee called and asked if I knew that my account was delinquent. I blew up when she said it had something to do with the checks I had ordered. I told her in very specific terms that I will not pay for checks or fees. I hung up. I immediately called the branch, and was told the manager was not in and would not be in until Tuesday. I said"Well, someone should be in charge, it's a frickin bank". Tbey told me the supervisor would speak with me. When she came to the phone, I said"If memory serves me correctly, you are the one who set up my account, and who assured me time and time again that there would be NO CHARGES for checks. She went to pull up my account, and came back and told me I would have to pay for the checks since this is not a "FREE CHECKING" account. I hung Up. I went to the bank Tuesday afternoon, to see the Manager. The supervisor was with the manager when I walked in. A teller asked for my name and called the manager to let her know I was there. They both looked through the office windows at me. They went back to talking. A few minutes later, they both came towards me, and the supervisor would not even look at me. The manager very politely extended her hand and asked me in. We talked and she bagan making excuses. I told her that was it, I will not pay any charges or fees, and will close the account. She then said "I will take all the charges off if you will bring the checks to me" I said'You will have them tomorrow afternoon". I took the checks in the next afternoon, and met with her, she showed me on her puter screen, that she had taken all charges off, I handed her the box of checks. She said "If you want to close the account, I'll get your $1.50 for you". I said I wanted to wait until today, to make sure my deposit did not get lost since it is direct from SS. She said" Thats a good Idea", and turned to her file cabinet. She said I want to show you this, and pulled out some very nicely color printed paper about "FREE CHECKING" accounts and started telling me why my account was not a "free checking"account. I told her, this is the 1st time I've seen this", and shetold me it was in my packet when I opened the accopunt, Well, I still have the packet, and it still is not there. I then told her that the $1500.00minimum SSDI amount is a hell of a lot more than the maximum most people on SSDI recieve at $1236.00. I got up and she said "OK, so I'll see you Wednesday". I left. Today, I went into the bank to close the account. One of the teller looked bored (only five of them doing nothing) and I went to her and laid the checkbook on the counter and said"CLOSE IT". She told me I would have to see April. I said where is she. She pointed to the windows. I started to the office, and noticed the branch manager is gone again. I went in as April hung up the phone. I told her I had talked with the manager last week and was here to close the account. She pulled my account up on her screen and said since I had talked to the manager that she would go ahead and close my account. She then said"You can write out a check for the $1.50 and give it to me, and then I will give your a certified check for $1.50, that you can get cashed here or elsewhere". I said"Anything to cause more problems"> She started to say something, and I said, just give me the $1.50. She then said, well I can just give you a certified check and you can cash it. She did something on the puter and said, I'll go get your check. She came back and gave me the check. She then said" well since you are closing the account, you must have had some sort of problem"I Said "Yes, I was lied to by this bank and I only get lied to one time in my life" I went to the teller and cashed the "CERTIFIED CHECK". Along the way and in the course of this mess, I have come to this website many times and read many very unfavorable comments about PNC and its many branches. In going into the local branch, I see the tile floor is supposedly being replaced, the exterior of the building recently was modified, thedrive-through windows have been removed and replaced with amonitor system, and during my three trips to resolve the problem or close the account, I have been the only one in the bank who was not employed there, except for the lady who came in bullshitted with the non working tellers, got a cup of coffee, and continued on her daily walk,(that was on the first trip in for me). My second trip was the same, except for the lady who was sitting with the manager, raising her voice in disagreement with the bull the manager was trying to lay on her about her accounts. Today, it was just me against all of them. During all of these trips, I have seen no construction workers, but everything is a mess. So, JUST HOW HAPPY DO YOU THINK I AM TO FINALLY HAVE PNC IN MY PAST>. I'm so happy I could just shit. (Oh by the way, you should have seen the looks on all the faces when the LADY who was with the manager walked out of the office with the manager, as they both walked toward me, and I opened my arms and gave my neighbor a GREAT BIG HUG. I had told her and her husband about the bullshit I was going through with this fucked up bank. The looks were PRICELESS. And obviously, I tell all my friends and neighbors. I fully believe that it is time for PNC Corporate to get off your "Golden Parachuted" asses and either learn about and instill customer service and satisfaction at all levels, or qiut spending on building updates, cause with things continuing as they are, you will not be around much longer. As a former manager in a business that thought it did not have to answer to customers, I can assure you you're about to be eaten up. And that big 40 story hotel with a $2.5 million dollar penthouse suite BUILT with customer fees will also be gone. Bye-Bye | |
| Carol | 3/8/12 |
| I can't begin to tell you the problems I have had with this bank...never in my life have I seen such poor customer service. I had my purse stolen in early February and was advised by PNC bank that night that their were fraudalent charges on my account and adivsed me of the amounts etc.,at that time my account only had $5 in it because they had taken out $10 in service charges within the past 2 months, they supposedly blocked the charges when they tried to make them, but I found out this was not the case and infact no-one even made notations in my file that they had spoken with me and confirmed that my purse had been stolen and these charges were fruadualent. I then received a letter in the mail from PNC that my account was in Overdraft and I needed to pay the overdraft charges as well as other service charges against my account. I then made another phone call, very upset and was told by the Customer srv Rep that their were no notes in the file and after explaining the above to him, finally made him understand and he said he would send paperwork out for a claim to be made. At that time I advised him I wanted my account closed and no further service charges made against my account...approximately 2 days ago received another letter advising that I owed $83 in overdraft fees and needed to deposit within 5 days. I called and got no where with the rep that answered the phone, she stonewalled me and said that I owed these fees and there was nothing further she could do for me...I then asked to speak to a supervisor, well he was absolutely no further assistance to me or my situation. I was treated very rudely and not at all like I was the victim in this situation. Now, today after being told by this Supervisor that he waived the charges if I went into bank by today and deposited $34 into my account. I went to the local branch today, found that their was only (1) Customer Serv Rep available and she had a couple in her office and their was another lady ahead of me and then me...I patiently waited for at least 20 minutes and still the couple was in her office..so I went to the tellers and asked if there as anyone else whom could assist me..no, they listened to my situation but could not help advised me that the Branch Manager would be back and should be able to assist me, well I waited another 20 minutes..finally they told me he was on his way back from a a meeting. another 10 minutes he walks in and they briefed him on my situation. He came to me and said to follow him into his office..when I got in there he advised me that he had 2 back to back appointments so If they came in that I would have to come back another day..I explained this was not an option, he then proceeded to interrupt me when I spoke and cut me off...told me that I would have to pay $13 dollars in order to close my account out.. I asked why could they not waive $13 to make a custojmer happy. He advised he could not do this, so I immediately went to their atm machine and withdrew from my Bank Of America account $20 dollars because they would not take my debit card there, got charged another $3 for using their ATM and will receive another charge from my bank. Then I fall on the sidewalk in front of their building, got hurt with skinned knee and elbows, however got up and went in to pay my $13 and get the hell out of this bank..the Bank Manager came up to me and said oh by the way I made out a deposit slip for you..I explained that I had fallen out in front of the building and he basically blew me off...said oh are you okay as he walked away...I will never, ever ever use this bank for anything in my lifetime. I will never recommend them to even my worst enemies. They have no clue how to please customers and in the end...they will fail, they suck so bad and if you read all the above you will see that this bank definitely needs to take some classes on Customer Service. And Customer Retention...they have lost my business and I am sure they will continue to LOSE!! | |
| Debby | 3/7/12 |
| I tried to use my Visa/Atm card to make a payment that was due yesterday. Now I will have a late fee because the expiration was not accepted since the date of expiration is 3/12. Why do they wait til the end of the month to release new cards. I was on hold for over 45 minutes to hear it is nothing they can do. It is they can pay the late charge. They always want to charge the consumer but it's never their fault. Where is Mercantile that is when you had GOOD service. | |
| Donald J. Herman | 3/7/12 |
| I began the process of refinancing my mortgage, which is now held by PNC bank, in October of 2011. It was originally a National City mortgage until that bank was absorbed by PNC. I am still wiating to have them refinance what I have already had with them for years and have not heard from anyone for months. They hired an appraiser who had an error filled report (one of which was the driveway surface which she reported paved when it is gravel) even using slum dwellings to generate comparisons to my property. After submitting several pages of corrected documents, I received no response I am sending a letter to the Mr. Rohr, CEO of PNC that I am closing all accounts and moving everything to other consumer friendly institutions. I suggest everyone else do the same. If they won't let me save on my rate then someone else will...and be happy to get it! | |
| P. West | 2/29/12 |
| Our house burned down on January 2, 2012 and our insurance company was there later that morning. We called PNC since they hold our mortgage a few days later and they told me that "they will let us know what is best for us." We had all the paperwork filled out and notarized by the contractor we hired and presented everything to PNC along with a check from the insurance company so the contractor can get started. That was February 15, 2012. We are still fighting with PNC to release the money to the contractor and their customer service people are TERRIBLE! This has been a nightmare! | |
| L.T Woodson | 2/28/12 |
| I was refused service of hvig an assistqnt branch manager in philadelphia because he did not recognized me. I hvea business account with this brqnch for 10 years, come in weekly wired monies to clients, purchasing cashier checks, I run $200,000 minumum through my account and he can not claim to not recognize me I was upset and said perhaps if the president of Penn came in here you would make it your business to extend courtesy of recognition. He then said he did not have to serve me with that attitutde and returned my request for $17,000 in cashiers check and said go to anther bank. I have run more than a milion dollars through this branch and he still drew a blank looking at me. Perhaps it ws because I am an African American female business woman. PS. If I can identifiy him Jonathan Robbins, and other two managers, and they inturn recognize me then what is causing this attitude. The other assistant manager is very gracious and I see all three equal amounts of time in the bank. POOR SERVICE AND POOR CHOICS THAT COULD lead me to withdraw all of my funds......... | |
| Gary | 2/28/12 |
| Oy veh! It seems that non communication within PNC reigns supreme! If you speak with three customer service reps, you get three different responses. I wish I were running this bank, all of those problems (and problem people) would go away quickly. This is a perfect example of 'top heavy' management. Too many managers, not enough workers to interface with the public...I wish top management would read these complaints, they could learn enough to maybe save the company ??? PNC simply can't afford to create an angry client base, but it seems they are going in that direction. | |
| Marnin F | 2/21/12 |
| I just withdrew a large sum of money from my PNC checking account, and I plan to take out nearly all my monies shortly. It seems the bank has been charging me $29 for each mistake in addition. Moreover, they don't even tell you they are withdrawing monies from your account. given the significant sum I kept with them, I requested 3 times to remove these charges. I was stonewalled each time. In essence, this bank holds your money and seeks any number of ways to get their hands in your pocket.avoid them if you can. | |
| Linda Mowrey | 2/20/12 |
| Oh where are the 0 stars? This bank lost our paperwork 3 times when we tried to refinance. So we paid off half the loan, went to another bank to refinance and the new bank can't get a payoff amount from PNC. We have been at this for over 2 months. I hope Richard Cordray is reading all of these comments. (He is the new consumer affairs chief for Obama. I'm sending him a heads up about it. | |
| LINDA /NEW JERSEY | 2/14/12 |
| I give Donna Goerlach in deposit services a 5 star rating on her work ethics, she was professional as well as understanding. Thanks Donna | |
| J | 2/10/12 |
| I had an installment loan originally with National City Bank and everything was fine. Then PNC bank purchased them and that's when my problems started. I will say I was late w/ some payments but I have paid ALL late fees and have been even paying a little more each month to pay it off. Original loan was 120 payments as of October 2011 I made 118 payments and over $2000.00 of what the final dollar amount was to be - this amount was AFTER I subtracted the late fees and PNC says I still owe! This is crazy and I do have a lawyer looking into this matter. If anyone asked me if I would recommend PNC bank I would give them a HE** NO!!! The phone service really sucks! If you are not an account holder and wanted some info about their services you would need to go into a branch because you need an ID as well as a password to talk to someone on the phone!! | |
| Marsha | 1/27/12 |
| OMG! PNC bank took back a home due to foreclosure in a sheriff sale in my county and my neighborhood. The kids of the prior home owner keep coming back and using their keys to party. I, as a good citizen, decided to "TRY" to reach PNC to let them know that this is going on inside the vacant property that they now own. I tried for one hour to call a number, any number, to reach a human being. I called the headquarters in Pa., I called a number in Ohio, I called a Re-max agent in the area that has other PNC listings. No one was answering their telephones! When I did reach someone, I was disconnected after being on hold for over twenty minutes! MY SUGGESTION TO YOU IS, IF YOU "WANT" A BANK THAT WILL ALLOW YOU TO SPEAK TO A HUMAN BEING, PNC IS NOT THE ONE! Please PNC, when you take back a home due to foreclosure, ("HINT"), you might want to change the locks immediately. Oh well, I did my part, I tried. | |
| Anonymous | 1/24/12 |
| I wish I could give PNC Bank 0 stars but since the lowest is 1, I will send 1 star for POOR. I used to be a Business Banker for PNC Bank. After working with the company for just over a year, I had opened a LLC account for the first time. After I opened the account as I thought I should, I went to the Branch Manager (BM) of the branch for which I opened the account to check that I had collected all the documents needed. The BM informed me that I was missing a document. So, I called the business customer to let them know we needed a copy. The customer said they would provide a copy by week's end. The next day, I receive a call from HR Manager that I am suspended from my job so that an investigation can be done. During suspension, I was accused by HR Manager of opening this account with intent of personal gain. I explained that I did not realize the document was needed because no one had trained me it was. The HR Manager said that I had received the training so they told me I was lying and terminated me. I applied for and received unemployment. A month after receiving unemployment, PNC Bank tried to appeal my unemployment; however, when I brought my case before the court, it was evident that 2 Employee Handbooks existed because the HR Manager and the Business Banking Regional Manager (BBRM) had 2 versions of the same Handbook in court. Neither of them said that this document was required for opening a LLC account. The BBRM notably argued that every BB knew they must collect this document even though I was never informed of this information until after the new LLC account was opened. I won the appeal case and then was employed by another company just 2 months after being terminated from PNC Bank. However, I was completely dissatisfied with how PNC Bank treats their employees and would NEVER recommend anyone to work or bank with PNC Bank as a result of how I was treated. | |
| Sydney | 1/21/12 |
| I was very happy with pnc while i had just a checkings and saving acct. Last month i went to the bank with my fiance and opened a joint acct and the rep set us up on the vitural wallet accts. He explained to us that the spend and reserve where attached accounts and gave us a new check book. well i wrote a check on my last day at my apartment and moved out of state where there are no pnc locations. I just checked my acct yesterday and saw that i got an overdraft because the check bounced. well i called customer service who explained that the reserve acct does back up the spend but not the other way around, he understood that the information i had recieved was incorrect and credited the od charges but that left me with 1.98 negative balance. since i was not anywhere near the pnc he said i could make a deposit at any banks atm. so i tried at 3 different banks yesterday and that was also incorroect. i called back today and this rep said i had to have someone in indiana go into a pnc and make a deposit into my acct for me but all locations are closed, now i am building up od charges EVERYDAY when i put forth an effort to fix this and its all been information that has been incorrectly given that has caused this problem. DO NOT USE PNC | |
| Jennifer | 1/13/12 |
| I have been with PNC since i opened my first account up. They need better customer service, they are ignorant and rude. I didnt have enough cash in my account to cover a check and i asked her to deposit it as cash in my account, and she said she couldnt. BUT MEANWHILE; other pnc banks have no problem doing it for me. What is the big deal!!? I had to pay hospital bills and now my credit score is getting screwed up because of pnc. I WANT THE CORPORATE OFFICES EMAIL! | |
| TB | 1/9/12 |
| Would pick zero stars if I could! Horrible, idiotic customer service! Applied for a one month deferrment on our home equity loan, was told it would be no problem and we would get a letter of approval in 10 days. (We did this two years ago with no problems). One day before loan was due we got a denial letter! It stated I did not give any reason for hardship, which I most certainly did! The idiot rep never put it in! I called back, talked to someone else, did the whole process again! Now it is one day AFTER our payment is due and I have heard NOTHING! I called last week, got the original woman I talked to on the phone, she was a total lying B***H! I asked to talk to a manager or higher up. She put me on hold, which I was on for 23 minutes until someone picked up and disconnected me! Tried calling again today, the automated system is STILL screwed up (has been for two months). Finally got a guy on the phone who "transferred me to the correct department". Was on hold for 18 minutes and just got disconnected AGAIN! DO NOT USE PNC!!! Horrible! I am just going to wait until they call me when they don't recieve this months payment! | |
| Anonymous | 1/10/12 |
| I have been with PNC Mortgage almost 4 years and never had one late payment until this month (according to their practices), and this is how they did it. I refinanced my home in Feb of last year for a lower interest rate. The process started in November and was suppose to close in December. They established my monthly payment and I paid them. We received a letter from a firm that they recommended (NBA) to do a biweekly payment (direct deposit) and it would accelerate our pay off date. We did. So, every two week money was withdrawn from our account and paid to PNC. Well, A letter was mailed in December saying that our escrow account was short. There was no explanation why. I called and stay on hold for 30 minute trying to talk with customer service. Long story short, the direct deposit was made. PNC sent us a check back (short $180 for late fees) and said they don't accept partial payments. By the time I received the letter they had also reported to the credit bureau. The customer rep (Kassandra) was very nasty and short. However, this isn't over. I will fight this poor business practice starting by moving my loan from them. | |
| Anna R. | 1/6/12 |
| I would give pnc a zero if I could. I made the mistake of applying for a mortgage with them. They guaranteed us a closing date of 60 days, but 90 days later we still haven't closed and I've had to pay thousands of dollars out of pocket for my family to live out of a hotel. We are in jeopardy of loosing the home we've worked so hard to buy and thousands of dollars in earnest money because pnc loan officers are lazy, incompetent, and irresponsible. Our loan officer lies to us every time we talk to him. His supervisor doesn't hold him accountable for anything and also does nothing to help us. Pnc is a horrible bank. Do not do business with them. Do not trust them with your money. They are the poster child for the greed and corruption that is destroying America. | |
| Gary from Michigan | 1/5/12 |
| worst bank I've ever dealt with. No customer support. When you get ahold of ranking official to solve a problem in their organization they won't get back to you in a timely fashion. They are quick to debit and forever to credit. Don't even think about using this bank. | |
| Powers from OH | 1/2/12 |
| I give them a single star only because there is no option for a ZERO. I learned years ago that PNC Bank has its own rule book on Federal Banking Policies and they consider themselves to BE the law. This was when my VERY affluent son-in-law from Britain decided to purchase my daughter (his wife) a car that he considered to be a "learn to drive" car. He did not care if she dinged it by accident and it only cost $6,247 and change. He wired this amount to my PNC account through Pay Pal from Great Britain since my daughter had not set up her own account yet. Much to his surprise and mine the money was immediately seized by the branch manager and I was reported for FRAUD. The branch manager said he did this because I did not "look like the sort of person who would know anyone but criminals that had that kind of money"!!! Six months worth of a Federal investigation later, not to mention almost causing an international incident (son-in-law is in the House of Lords) the money was released without any "gee sorry we told your friends, neighbors, boss, landlord that you were a suspected criminal." So it is no surprise to me that when my 77 year old mother who banks with PNC needed to establish a Financial Power of Attorney, with me as AIF we were told that the form from the Ohio Revised Code website would have to be researched by their legal department before they would accept it. 24 hrs later I was called and told that PNC would NOT honor this legally executed, witnessed and notarized FPOA because it makes no provision for the event of disability. Apparently their lawyers do not know the difference between a Financial Power of Attorney and a DURABLE Power of attorney. I am sure the State Attorney General for Ohio will be happy to hear that PNC wants to rewrite the Ohio Revised Code 1337.02. In the mean time my mother's 3 credit cards are charged to the max by very well known senior citizen scammers to the tune of more than $5,000 and its going up every day. | |
| Mary | 12/30/11 |
| i asked the bank to suspend an automatic payment due to my financial siuation and the rep did suspend it but then just because i made a payment that same day it automaticaly reinstazted the auto payment and consequently they took it out anyway....i did not know that stupid customer service acts like i should have klnown this....now i have all these bounced checks!!!!!!!!!!!!!!!!!!!!!!!!!! cauduing me further finsncial setbacks!!!!!!!!!!!! | |
| William T. Birdsall | 1/1/12 |
| I am requesting an independent Foreclosure Review through the Federal Government against PNC bank and Bank of America, as they put the incorrect legal description on our 2 separate Deed Of Trusts. I am also filing a complaint with the US Attorney Generals Office, as well as the Arizona Attorney Generals office. This is definitely a Federal Comptroller issue. | |
| Joan Wallace | 12/22/11 |
| I refinanced my home with PNC, they carried the original mortage for my house and 40 acres(did this in Sept 2011. Now I find out they morgaged my house and 148 1/2 acres and 40 of those acres were sold a year ago. Called and talked to Customer Service ( what a joke ) and they looked up the original loan and compared it to the present loan and guess what, they mortaged property that was free and clear and did not follow the legal on the original loan. But they had to go to research and that takes 7 to 10 days. Isn't that grand, this is something that would take a normal person 10 minutes to do and to clear up. If I had screwede up like that I would take immediate steps to have it cleared up for my customer. PNC Bank has the poorest customer service, next to GMC that I've ever seen. | |
| Chingiz Abdilov | 12/20/11 |
| It is worst customer service I have seen in my life. My bank location is in Evanston Illinois. Today is one month since I have apllied for the personal loan.(usually it take 1-3 day for appling and approving).They never do what they promise to do. They fool customers!!!! I can not reach branch manager, because she always has personal issues, never calls back, nobody cares about customers. Is there any federal or state inspections for this kind of things???? Please let me know who knows how to struggle with them!!!! | |
| Jennifer K. | 12/15/11 |
| I'd give this bank a ZERO star rating if the box would allow. Customer service is horrible, you can never speak to a supervisor and I truly believe their goal is to frustrate you to the point of giving up. I had an auto loan through this bank. If it was so much as a day late, reps would call every 20 minutes from 8 a.m. to 9 p.m. seven days a week to remind you -- and after they received payment they would continue to call wanting to know why it was late. Harassment at its finest. Most of the time, the payment was late because it was made online and THEY controlled the "schedule" for payment. ONE TIME it was late due to waiting for a check to clear on my end. Oy Vey. Long story short, I refinanced the balance of my loan (one year) with a local credit union. Run fast and far away from this bank. It's deplorable. | |
| Little Rock | 12/14/11 |
| Put in an offer to purchase an aircraft this bank repossessed, took the uncaring idiot in charge 5 weeks to respond with a counter offer that was 250K higher. While waiting (again) for my request for the maintenance info they said was on the way they sold the plane for 200K less than my original offer ! Isn't there a law against this ? Doesn't help matters when it turns out that the company in charge of managing all of this banks aircraft in PA is operated by one of the banks officers own kid, and the other company that they have lined up to handle the advertising and paperwork is this guys old running buddy that also handles all his personal airplane deals as well ! And good luck trying to get any of those incompetent idiots to respond to emails or phone messages. nice ! | |
| lee s. | 12/7/11 |
| I applied for the $150 promo and Martha Lightle told me a brokerage acct is NOT eligible for the ACH. When i e-mailed the general inquiry from PNC,they said it was. Now,Martha won't respond or take my calls. | |
| onna | 12/8/11 |
| This bank bought out another bank here in Pennsylvania. We had been promised by the first bank Omega that we would get a lower interest rate on a business loan if we couldn't keep up with the high 8 1/2% interest rate.Omega was bad because they took millions in property assets to secure our business loan that was only 4 million dollars. Well then FNB would not lower the interest rate even though they got 100 million dollars in TARP money from the government. FNB then told us we had to pay $1000 per day interest only for $30,000 per month in the forberence agreement they made us sign. They charged thousands for this agreement. They rob you. FNB took over our companies elderly owners home which was one of the properties on the note as an asset. FNB put their family home on a Sheriff's sale and took it themselves even though we had filed bankruptcy to reorganize. FNB found a way around the judge to put the home in a Sheriff's sale. FNB could have took other asset properties that were on the loan but they took the home and evicted the owners of the business. FNB said they took this home to get the owners attention. Ok, then why did they evict them???? Now we are still in bankruptcy protection but FNB is trying to take all the land and all the businesses. We tried many times to work with this bank and they won't. We went to court mediation and the FNB loan officer and the FNB attorney acted so mean and rude to us it was humiliating. They treated us like dirt. We are doing every thing we can to get away from this bank by selling properties and equiptment and some of our businesses. We have to get permisson from FNB if we sell any property assets because they have control of all of our properties. FNB makes it hard for us to complete any transactions and they make it look like we are not trying to sell thing just to make us look bad. It has been a tough time to sell property because the economy has been hurting for the last couple of years. FNB will not refinance our loan and now we are fighting to keep the rest of our properties and business from FNB putting them on another Sheriff's sale. If they find a way to take everyting we worked for for over 60 years we will be left with nothing and there will be over 200 jobs lost. If we don't have our small businesses we worked hard for how will people have a job. There are too many small businesses that are closing because we can't get banks to work with us while they get richer and richer. FNB has made millions maybe billions by charging customers for extra fees. They somehow make a way to charge the customer fees even if it is not the customers fault. You can never get anyone in corporate to contact you and they just ignore everyone so they can keep abusing the customer. They make us wait 4 days for our companies money to be avaliable even when we deposit cash. They are wrecking small businesses and trying to destroy the 99%. The government needs to step in and fix this banking mess. Yet, they are ruled by the banks. Yes, they work together so don't be fooled. Yes, when you sign a contract you should have to pay your due but the first bank Omega gave us a line of lies and then FNB that got 100 million to help businesses exct. only lined their pockets and did not do a thing for us. We don't trust them and we have never seen a bunch of greedy bankers as this FNB crook bank. DO NOT PUT ANY OF YOUR MONEY IN FNB OR DO ANY BUSINESS WITH FNB FIRST NATIONAL BANK. HERMITAGE, PA OR ANY LOCATION. PLEASE BEWARE !!!!!!! God Bless so you don't get hurt by them too. Vengence is mine says the Lord so if I was FNB bank or empolyee or bank lawyers I would be afraid.....be very afraid. | |
| L D from Pa.says First National Bank is greedy | 12/8/11 |
| FNB of Hermitage Pa has the worst management and loan officers as well as their lawyers. They are all rude, mean and heartless. FNB is trying to destroy the little guy and the little businesses. They charge way too much for fees and if you need help with your loan God help you cause FNB will not. FNB got ONE HUNDRED MILLION DOLLARS in TARP MONEY from the Government and they did not help anyone but themselves. Report them to the O.C.C. since they are a Federal Bank First National Bank | |
Small business owner  | 12/8/11 |
| I rated pnc 3 stars only because I get good customer service. The corporate office and phone customer service is the pits. It is sad that mobile check deposit can only be done by iphone or virtualwallet which you can only have for personal accounts. What does that say to pnc's business customers? They really don't care for you if you don't care for iphones. So because I refuse to switch from android I guess I have to switch banks. | |
| Jennifer M Greer | 12/2/11 |
| Wow...I just opened a PNC account 2 months ago. I was told that there was a "promotion $150" the so-called offer when you open an account... do 10 credit swipes, direct deposit, and pay 5 bills online. I was told afterwards id get $150. So i thought hey, give it a try. I busted my butt doing all 3 in a matter of a month. Now I'm told the total opposite....direct deposit had to be first than everything else follows... my direct deposit was late due to my employer,so I was not given the incentive for the direct deposit. I did all 3 for NOTHING because PNC does not inform a customer about any specific order that has to be done! This is false advertising by omission! I am sure that no one that signs up for this promotion was told about the hoops you have to hop through..it is all after the fact! False advertising obviously....and what unsuspecting customer would even think about asking about the order of these transactions? Not only that...there is an very big issue with the account representatives!!! I called about a question on my account and the teller told me " I don't recognize your voice call the 1-800 number" I than had to go in and ID myself. I am in that bank several times a week and the the staff even knows me by name. I was extremely upset that a bank rep would say that she did not recognize my voice!!! Is this new banking protocol???? Are the reps expected to KNOW a customer by voice???? I don't think so....this was the poorest example of customer service I have ever heard. I gave this teller my ID and she was beligerent once she realized that I was the person she had spoken to on the phone 10 minutes ago. I presented my ID and she could she that I was perturbed by this behavior on her part. Her attitude and tone of voice through this transaction indicated that SHE felt insulted that she had to deal with me!! Last time I checked, this was about my treatment as a customer, not about her anger directed at me because SHE handled the entire issue unacceptibly.I'm getting out....RUN RUN RUN IS RIGHT!!! how are you suppose to trust a bank with your money when they are incompetent! | |
| Nunnally Brunson | 11/29/11 |
| I have been with PNC since and before over Indiana National Bank in Indianapolis, IN. They now refuse to renew my equity line. I have never missed a payment nor bounced a check, Now after the refuse to renew my line of credit on a Securied Home Equity Line of Credit, the same day the raised my line of Credit on a non securied charge card. These people are strang and very rude when I tried to ask question, they just say my Debt to income was to low, I AM A 1099 self emplyed TAX's Payer so my Tax return shows (0) tax & a tax Credit. In closeing if you do business with this bank expect to deal with rude dumb people. | |
Mary Fentress  | 11/29/11 |
| In solidarity with the OCCUPY Wall Street movement and the hundreds of thousands of people across our country who have lost their homes or jobs, I closed my account with PNC and moved my money to a local credit union which offered all the services of the bank, but with better terms and personal service. I even received a handwritten personal thank you note from the young woman who helped me set up my account, advising me to contact her if ever I needed anything! Hit the Big Banks where it hurts - take your money to a credit union! | |
| | 11/16/11 |
| RIDICulous!!!!!!!! Take your money out NOW because they will find some way to mishandle it. We had a mortgage with pnc as well as several personal accounts. We paid our mortgage off 3 mos ago!!!! We had previously used the automated payment system to pay All our bills. Somehow a payment was automatically made 3 mos after our mortgage was paid off. They don't know how this happened but will try to get us a check for the payment in about 10 days. 15 days later still no check. Pretty sure this constitutes embeselment or theft!! | |
| Anonymous | 11/16/11 |
| Run. And I mean run away from this bank. Do not, I repeat, do not get involved with them. - math errors - fees charged on mistakes caused by PNC - no customer service - refuse to provide supervisors - corporate ignores certified letters, Fedex, and Emails, no response whatsoever - morons in all significant positions that you deal with - anything they can screw up they will - don't bother | |
| Win Sturgeon | 10/27/11 |
| 10 months after my mother passed away, i get the third degree and have to present documents that had died even though i did so when she died. No apologies, nothing. I am so glad i live in Ohio where i can get away from this outfit who cares little for its customers. I really doubt if they know the meaning of what a customer is all about. | |
| NY,NJ& OH | 10/24/11 |
| PNC Danforth & karney N.J branch put a hold on me account & called the police to have my famliy & i removed. Everytime i called the branches or customer service i was told different things. And no one can lift the hold but the person that put it on. WTF!!!!!!!! THAT MEANS THAT I WORKED HARD FOR MY $$$ AND SOMEONE CAN LEAVE ME HOMELESS, HUNGRY, HELPLESS AND IN DANGER WHEN EVER THEY WANT. CUZ THEY (PNC) SAY SO THEN TELL U SOME BS POLCITY( WHICH IS NOT TRUE). WHO GAVE THESE PPL THE RIGHT !!!! THEN WHEN I PROVE THAT IS PERSONAL I AM TOLD HOW SORRY THE PERSON IS .... NO (MTF) I AM FOR BANKING WITH PNC FOR A WHOLE (F) WEEK. PNC HANDLE TWO CHECKS FOR ME AND (F) THAT UP ALL WITHIN A WEEK. GET UR $$$ AND RUN FAR & FAST | |
| Anonymous | 10/22/11 |
| I have flood insurance with PNC Bank....You have to pay extra for this type of insurance since we live by the water. Now, there was a FLOOD from "Hurricane Irene" and we are "STILL" waiting for our check to repair/replacement the damage. There is NO HEAT or AIR...we are using space heaters to heat the house and had to buy a air conditioner to cool the house!!! This Bank is the worst, no one calls or helps you, no one CARES all they want is there MONEY!!! Maybe if you I call FOX or SEVEN on your side then they will listen to you....all we here is the check is in this office or that office....NEVER will I EVER Bank here again! | |
| Robin L. from Pennsylvania | 10/11/11 |
| My debit card was hacked into and fraudulent charges made more than $1500 to my acct and PNC didnt care that it was my s.s. income and took their time into doing their "investigative research," so i made all the phone calls, police report and when i kept going back and forth to the local branch to handle this matter and they couldnt give me any info on "who" did this fraudulent charges, gave me a number for their fraud dept. Upon calling this number that a branch rep gave me, it was only for employees and they couldnt help me, transferred me to their helpful customer service who blatently told me i cant speak to the fraud dept, they dont talk to customers only branch reps. So I have no money and even though it was fraud, they charged me a insufficient fee and posted these charges with a fee for a new debit card. My acct is so messed up i dont even want to look at it anymore. No one bothered to help and i had to keep running back to the branch to do things even though it was told to me, "they would handle it". To this day, im still getting" misc fees attached to my acct". Nothing but aggravation after 6 years of being a customer. No more!!! | |
| Sharonh | 10/4/11 |
| I deposited an insurance check in the Indian Head MD. branch on a Saturday and was told funds would be available on the following Tuesday. I went to the Oxon Hill branch which is managed by a Mr. Dawkins(Loser)on Friday to withdraw funds to pay a contractor working at my home. I was delayed and then told that they had to call somebody to check something and until they hear back from that somebody I couldn't make a withdrawal. I was furious and left that stupid branch. I had to go home and tell the contractors that they were not going to be paid (this is Friday mind you and I bet everyone at PNC had their Friday paycheck). I tried contacting the Oxon Hill, MD branch again to see what the hell was going on. I was told that I could go back to the Indian Head branch which agreed to give me my money but I couldn't come to the Oxon Hill Br. to make a withdrawal. I have never heard of such. One branch can and the other can't. I'm now working on moving all my dealings with PNC. Anybody looking for a good bank don't stop by PNC. I'm still waiting on a call back. I also would like a written appology from the corporate office. Disgusted | |
mary fitzpatrick  | 9/29/11 |
| I Love PNC or I did - the people at my branch are great. They are informed, pleasant and crosstrained so you don't have to wait. They also seemed concerned about hellping you with eveything. Now, we just applied for a Home Equity loan to consolidate our mtg and PNC home equity loan which would have reduced our payment by 1/3 and we were denied because we own a B&B!!!!! Not that we couldn't pay our bills- we have NEVER been late on our mortg.or home equity loan. the reason we were denied was that we own a B&B!!!! Hello - We hadn't even submitted our financial statement. so I am writing a letter to the presdent of PNC. Hope it works. We are a good risk- pay our bills on tme and do without!! I hope I can write another comment telling you all that they reconsidered. Cause other than this I really like their online services and their customer service at their branch. | |
| Julie Wall | 8/9/11 |
| All these complaints are correct we live in a small community and this has happened here I called the bank and the new people dint even know there was 3 names on my account......... Even after I told her 3 times who was on the account.... she was acting like someone on crack | |
| L. Lee HATES PNC | 8/9/11 |
| We opened a business acct with PNC and a personal acct with PNC. I made a ATM deposit into our business actt then wrote a check against that deposit to move money into our personal acct. Both transactions cleared the SAME day but they reversed the order. They cleared the check I wrote then cleared the check I had deposited on the SAME day making the acct overdrawn. Then they charged us a$36 NSF fees for a $1 red box rental, a $22 Giant food charge, a $8 Subway charge. When I called they said their system can clear checks in any order and would not credit me the NSF charges even though I had nearly $3,000 in the acct. I have never had this happen with our other accts with Capital One or BB&T. DO NOT OPEN AN ACCT WITH PNC!!!! Their customer service gives NO service only a lot of fucking back talk. | |
| ED Snell | 9/16/11 |
| Service is really awful! I sent a BANK CHECK to "PNC- BANK BY MAIL. The staff;Your staff returned a BANK CHECK Pittsburg, PA returned the BANK CHECK saying the 3 people on the account had to sign it. I told them the BANK PRESIDENT or COMPTROLLER SIGNED the check because it is a BANK CHECK and NOT my personal check. Pittsburg also said the check did not cite a PAYEE. It did and reads: "PAY TO THE ORDER OF - "PNC-BANK BY MAIL (REF: p7-PFSC-04-C. These were instruction given by PNC in Cincinnati where the ELOC was opened. I followed the process, same as before, and this was the first time I'd had a problem. | |
| HORRIBLE SERVICE IN SHELBY TOWNSHIP MICHIGAN | 8/22/11 |
| The individuals within this branch are RUDE,have no clue what they are taking about, and DO NOT HELP their CUSTOMERS!!!!! I WILL NEVER HAVE A PNC ACCOUNT AND I WILL NEVER REFER ANYONE TO THEM!!!!!!!! | |
| Allen Kash DC | 9/2/11 |
| Had a Mortgage with PNC. was never behind on my payments, fell behind on my taxes and immediately PNC called in my loan. During the time I was arrainging other financing to save my office building and business PNC Decided they needed a new appraisal and envioronmental evaluation, they assured me by phone and by nemail I would not have to pay for these unessesary studies and then on the payoff letter they included them, finally after hearing from my attorney rescinded the envioronmetal cost but not the two thousand dollars for the appraisal. Total lack of integrity. Business people beware | |
| Mary Gerst | 9/14/11 |
| Both my husband and I have business accounts, mortgages and a Line of Credit currently with PNC Bank. We recently purchased a second home and applied for a mortgage for half of the purchase price. It has been one of the most frustrating and aggravating experiences of our lives. We cannot believe the unnecessary laundry list of documents the underwriters have required which have no bearing on securing this mortgage. I feel harassed and bullied by this institution. | |
| Small Business owner | 9/15/11 |
| PNC seemed great when they loaned my money for my small business to help me get started. However, when I needed to increase my credit line I was refused!! I paid my loan and mortgage payments every month, yet despite this they abandoned me when i needed help. Also the constant nickel and dime charges for everything is really aggravating. I transferred money from savings to checking "too many times" in one month and they converted the savings to a checking without my ok and removed it from my online banking screen. They are really horrible. I will switch banks when i get the opportunity | |
| Norm | 9/15/11 |
| I'd give it zero if I could. The worst, most incompetent bank I have ever come across, what garbage. Their stupidity is mind boggling, should be investigated. Forced payment of a subordination on a refi for the line of credit with them by ONLY adding it to the LOC. WOULD NOT EVEN TAKE A BANK CHECK! And was never told at the beginning, and that are doing a re-appraisal for my home - it is only a subordination, not a mortgage with them. EVERYONE dhould contact bank oversight dtate and Fed agencies to report them immediately! | |
| | 9/6/11 |
| I needed a car loan. I was refused and i said that is bullshit. You see i am disabled. I have been in the hospital for 6 months and finally got home. I have been with this bank for at least 5 years. No problems with my checking account. For saying "this is bullshit" the canceled my account. Who made them God. This bank is like a third world. All of is entitled to say, THIS IS BULLSHIT.I did not call any individual of this bank a name. This is fact.My disabilty check is direct deposit.I do hope there is no delay in my check because of there I DON'T CARE ATTITUDE. Thankyou,for this avenue. | |
| Livid | 9/8/11 |
| We dealt w/National City for eons before PNC took over. We've had our credit card with them for almost as long. Never failed to make a payment through the years. Strangely, we stopped getting statements in May. I called and after jumping through hoops, was finally able to make a payment. At the same time, I set up an automatic bill pay for the credit card. Next thing I know, I got a phone call from a collection agency demanding the balance immediately. To say I was confused, is to put it mildly. I explained that I had the account on auto bill pay. Jamal informed me that he didn't know anything about that and frankly couldn't care ... our account was turned into them and that was that, period. Called the bank and got absolutely nowhere! We had to transfer the balance of the PNC card ... get this, to another PNC account at 24.79% interest!!! And today??? PNC deducted a payment for the credit card they turned over to collection! | |
| Angrycustomer | 7/6/11 |
Had an account with them for close to 15 years. Started out with them being good and decent but they've gone to the dogs. Now it seems everything they do is just to hit you with a fee. I get tired of talking to their staff as they are mostly arrogant regardless of how kind and patient you are. If it's something that requires them to actually do their job and investigate something they either don't know or give you a reply that has nothing to do with what you asked. I had a card that was stolen receive a fraud charge. Called PNC and they closed it, and I got a charge a month later somehow on a card they closed. This time the charge was valid but the card should have been declined. The genius I spoke with would rather tell me about updating my card information with the company in mention rather than explain to me why they failed to protect my account by letting a charge post through on a stolen card. I explained to him that the charge they authorized was for a bill that wasn't even due till the following month. If it's not dealing with the idiots that work there it's spending time with the management re-explaining an issue and mostly they try to argue with you. I got news for them, it never goes well when you try to argue with a customer. | |
| joey | 7/6/11 |
| flat out bad . customer service is a joke all they want to do is talk down to you and pass the buck on . | |
| your mom | 7/6/11 |
| flat out skip this bank . save yourself a headache . | |
| unique | 7/14/11 |
| ALL BANKS SUCK!!!!!!!!!!!!!!!! ALL BANKS ARE NOW TRIPLE DIPPING ON ALL THE TAX PAYERS MONEY!!!!!! WE BAILED OUT ALL THE BANKS.NOW IT IS TIME FOR OUR GOVERNMENT TO STEP IN AND FORCE OUR BANKS TO RE-FINANCE ALL HOMES THAT ARE BEHIND IN MORTGAGE PAYMENTS. WE THE TAX PAYERS HAVE NOT BEEN TREATED FAIRLY. THE BANKS HAVE OUR MONEY TO SAVE THEM NOW IT IS TIME FOR THEM TO RETURN THE FAVOR OR WE TAKE BACK ALL OF OUR MONEY!!!!!!!!!!!!!! | |
| | 7/18/11 |
| PNC Bank needs to revamp the entire team, Leroy Chalmers is VP @ a Branch in Chicago 108 Western, he is very sarcastic and rude!! I would like to speak with someone that has the authority to handle this situation that occured I was treated horrible! | |
| liz | 8/3/11 |
| if you fall on hard times dont be a member of this so called bank. i think the first qualificationis attuide, and then nasty, and then down right mean. I wouldnt deal with this bank again if it was the last bank on earth. things are so bad you would think they could at least be polite to people,when your not being inpolite to them.I cant wait to get them paid off.its ok I gave it all to god and he will take of them.I sure wish the big shots could read all the comments listed here and see how much they are disliked | |
| J. D | 7/26/11 |
| Will never bank with PNC again. They steal the money of hard working Americans. I will get on Facebook and any other websites I can to let the world know that PNC are theives in plane view. $324.00 I was charged by PNC after being told my check was availible to use. When I called about the fees they then told me there was a one day hold on my check. I have never been with a bank that has a one day hold on a payroll check. Tell everyone you know to stay away from these people who are not working to help us but working to steal FROM us | |
| worst bank ever | 7/27/11 |
| This is the worst bank I have ever had to deal with for weeks they keep paying bills from my account and I have repeatly told them to stop this they continue nto do this now my account is overwithdraw and they are charging me fees daily and they refuse to let me close my account I am so upset don,t know what to do but I know one thing I will never deal with them again I wish it would have stayed National City | |
| Jersey Jim | 7/31/11 |
| Don't EVER be on vacation and have to call PNC with a question about YOUR account----There is only ONE WAY to VERIFY WHO YOU ARE--ONLY ONE-----They ask you what your LAST TRANSACTION AMOUNT WAS---If you don't know it TO THE PENNY AND DATE---they will NOT GIVE YOU ANY INFO OR HELP YOU IN ANY WAY!!!! You will be stuck with NO MONEY! If they don't correct this I'm taking out my MONEY!! your high school--place of birth---S/S number---or DOGS NAME will not help! seems like they do not want TO HELP YOU==PERIOD!! | |
| Nanc | 6/21/11 |
| PNC Banks in Cincinnati deserve less than a star, too bad there is not a negative star system :( Recently I deposited my daughters last SSI payment into our joint account w/o a signature and "deposit only" written on the back, just as I had done four times previously. *(And have proof*) Her check was always direct deposited until she turned 18. *Note: Her name has always been on my account since the very begining, it was required by Social Security. The check cleared and funds were available for a split second then were immediately withdrawn by PNC with no notice to me whatsoever! It was a fluke that my husband asked me to transfer some money into his account and I noticed this. Because I had checks out and had made purchases I wasted no time into finding out was actually going on here? Or at least tried to. I called PNC customer service only to be treated like some kind of criminal. I have been with PNC when it was Central Trust some 30 odd years ago, and have never ever been treated like this! After about 2 minutes of this nasty womans lies and excuses I simply hung up and drove to the PNC up the street. I spoke to Joey, who is obviously new at PNC, because he was kind and really wanted to help me. It was obvious he had not been indoctrinated in PNC's how to piss off good customers yet. Poor fellow. He said he would have his manager take care of it and she would call me the next day. By 4pm I decided to call her instead. She said they would pay any checks that were out and honor any bankcard purchases,and to see her when the check was recieved in the mail? and I could redeposit it. Sounds so simple....not! After being without money for 5 days since my intial deposit, I was a bit angry to say the least. And all while I am waiting for my check, I find out I am accumulating NSF fees due to PNC taking funds from my accout for no LE | |
| Beyond Frustrated | 6/21/11 |
| PNC just bought serveral "Bank Atlantic" branches here in Tampa, FL. Weeks after the buy-out, and it appears employees are still scrambling daily, to learn/know all PNC policies and procedures. It takes an average of 30 minutes to talk to a rep, if you go in person to a branch location. And after sitting down with the branch manager with a couple issues, I was promised a phone call, with answers to my inquiries. It's been 8 days, and no phone call. I defenitely feel like making me feel important as a customer, is non-existant. I feel frustrated that I can't seem to get anyone to call me back when they say they will...and address the few financial/personal banking questions I've had since before the official buy-out, which was in April. If this is the minimal standard PNC seems to be complacent with, I will be transfering all funds to another bank by the end of the week!!!!! | |
| Hate PNC | 6/7/11 |
| PNC sucks this is the worst bank ever all they do is take your money. You are given false information by customer service on the phone and then the people inside the bank always tell you something else. PNC SUCKS FUCK PNC | |
| Anonymous | 6/9/11 |
| First there was this woman from PNC HR who called me to say that in my job application I did not indicate what is the amount I am expecting for a Full Time Teller. I indicated that if they would call me for an interview, then we will negotiate the pay. I leave 2 messages for this person by the name of CRYSTAL. (Position was in Morris Ville, PA. She never returns my call. When I gave up on receiving any response, I receive a message after a few days yet from another person who says that there is a woman by the name of SHEELA who will call on a certain day at 2 PM for a phone interview. I cancel my other appointments and wait by the phone. Nobody called. So, I leave a message in the voice mail of the first person that I spoke with indicating that the woman did not call for the phone interview. Is she too busy or did she plain forgot. No response. I leave another message and no response either. The third time I luckily got CRYSTAL for whom I left 2 messages already(the person I first spoke with) and I politely indicated to her that it is not highly professional for PNC HR person to set an appointment and then not keeping it up. Even if they are pursuing another candidate, does common courtesy not dictate that you call the candidate and inform that the appointment has been cancelled. This lady CRYSTAL responds stating that she does not cover that area anymore and will send an e-mail to the other person and that was the end of it. She also represents PNC HR-should she at least not apologize on behalf of PNC? By the way, I applied to another bank in the area for a similar position. This bank is not as large as PNC is. However, they are real professionals. HR called me and went through my resume and provided me with a date for the interview and I went for the interview today. The Vice President and Operations Manager who interviewed me were real professionals. I would know the result on Monday. My gut feeling tells me that I will get the job. By the way, I am still waiting for a response from the lady SHEELA from HR at PNC. A RESPONSE THAT WILL NEVER COME! I just made my point which is, THEY ARE RUDE NOT ONLY TO THEIR CUSTOMERS BUT ALSO TO POTENTIAL EMPLOYEES. KEEP IT UP PNC. ALL THIS PUBLICITY WILL SURE KEEP YOU IN BUSINESS. | |
| Jenai | 6/3/11 |
| PNC SUCKS BIG TIME!!! So I was broke all month, struggling to get money just to get my son diapers & get some food for my kids. I don't work but I get SSI so they deposit $1400 on a debit card every first of the month. So finally the big day comes & I'm soooo excited bc I finally have money, I go to a PNC atm and, while it did give me my $10, it kept my card! I panicked! I didn't know how I was going to pay my rent, get food, & get more diapers! I called the nearest branch & some woman rudely tells me that there's nothing they can do bc the maintenance guy already checked that machine that day & won't be checking it again until the next day. Then this b**** tells me that since it's not a PNC card, it probably shredded my card! I don't understand this bc I've always used PNC atm's & never had a problem. So then I call SSI customer service to see if they could do something. The agent tells me that since the card is no longer in my possession, I'd have to order a replacement card but I had to pay for it. So they're taking $30 off my card, $20 for the card & $10 for expedited service. I'm paying for something that I have no fault in! So a lady from PNC called me yestrday to tell me that the maintenance guy did not find my card so their atm did, indeed, shred it. The attitude she had is as though she doesn't care & she tried to rush me off the phone. Who's hurting here? ME! Who's fault is it? PNC's!!! | |
| Nate | 5/27/11 |
| I had a MasterCard with Ohio National Bank (later BancOhio), for 38 years, when that institution was taken over last year by PNC Bank. Recently, someone made a fraudulent purchase to my MasterCard. I immediately reported the bogus charge to PNC's Dispute Resolution Department. However, I was treated with suspicion over the telephone, and questioned in a manner, as if somehow the transaction was my fault. In any event, the charge was cancelled. However, I received a letter from PNC stating that "they reserved the right to reapply that charge to my account, if the merchant supplied sufficient proof that the charge was valid". In other words, they really didn't believe what I told them. I told them that I am considering closing my MasterCard with PNC, as I don't like the way they treat their customers. On the other hand, another bank that I had a MasterCard with called me on the telephone and alerted me to a number of fraudulent charges, before I even knew about them. They immediately cancelled those charges, and were very nice about the matter. It was like the difference between day and night, between PNC and the other bank. | |
| JO CALABRETTA | 5/12/11 |
| PNC...should be investigated. Their employees are obviously only trained how to pass the buck. They don't know their job or want to do it. They are holding a mortgage on a condo in our building that has been abandoned & there are leaks in the air cond. system that is causing mold & is endangering the health of the adjoining units owners. I've called at least 8 people & have been given the run around. It's impossible to get anyone to address this problem. I'm constantly put back into the electronic system. PNC is a disgrace!!! | |
| Diane | 5/10/11 |
| SKIP THIS BANK!!! PNC BANK Rep Danielle deducted money from my account for payment on my mother's Visa account WITHOUT MY AUTHORIZATION. PNC Rep Danielle called in May, 2011 and spoke to my ill mother early in the morning for payment. Supervisor Erin advised me in April the accounts were RE-AGED and NO PAYMENT IS DUE UNTIL MAY's DUE DATE. I had to call the supervisor to get refunded. WHAT BUSINESS DOES ANY REP HAVE DEDUCTING MONEY WITHOUT AUTHORIZATION? I handle all accounts with Power of Attorney. I GAVE NO AUTHORIZATION. IT'S AGAINST THE LAW TO DO THIS AND THIS REP SHOULD BE FIRED !!!!!! I'LL FOLLOW UP WITH MY ATTORNEY. TAKE YOUR MONEY ELSEWHERE OR BE SUBJECT TO PREDATOR PRACTICES AND FALSE INFORMATION GIVEN. SKIP THIS BANK!!!! | |
| Lucy | 5/3/11 |
| The bank closed my account with no phone call, no warning no nothing!!! I went to the store to get meds I just had major surgery. Card decline. I went to the bank where I opened the account, talked to the branch manager...she said I was going to call you this morning, but I had a confrence call and I was going to call you later. The reason they closed it, the teller stated that my husband stood in lobby and started calling the women the B-WORD because they asked him to remove his hat. Now if you roll back the tape, there are men in the lobby with hats on, so why single him out. Nothing like this took place. This branch is in St. Louis, Mo 3536 Page Ave. The branch manager is Tasha Pettis. I was trying to explain to her that I had not penny to feed my child nor get the meds to keep me healthy! I have talked to Nathan Kreke and ask him to roll back the tapes. On top off all this the Branch, Tasha was not in the office on 4/29 because she was on vacation...so you are going off here say. Mind u there is a guard in the lobby @ all times...so if all this occured, why didn't the guard put him out! Mind you I am the primary account holder to this account, so once again why wasn't I notified. If they keep going on this this fashion, they will go out of bussiness! | |
| Sarah Dunsworth | 4/26/11 |
| I opened an account because I wanted a familiar bank. I'm tired of dealing w banks that are bought & sold. I like familiar faces. I hate my bank of 30 yrs because S & T killed me with their unfair bank fees. They make it impossible for overdraft protection - its like applying for a loan. They don't want you to have it!! They make sure you will have overdraft fees - they're very sneaky! I filled out an application for PNC since they were promising new customers $100. I thought everything was done online (the offer was only good if you applied online). After weeks of my direct dep not changing (First Niagara did this FOR me), I finally got someone who KNEW what I was talking about at PNC. I needed a paper from my employer - if they'd have just TOLD me in the 1st place. All banks are different. So I dropped it off at PNC. But after it took time to "process" my direct deposit didn't start officially depositing my pay till 3 days after the 60 day time limit. Soooo they refused my $100.00 Sigh I'm looking for a new bank - again. | |
| anonymous | 4/13/11 |
| i used to work there. they still owe me $500+ and calling corporate is really shitty. do they have real people to talk to- working there? i couldnt tell. | |
| wally | 4/20/11 |
| I got an insurance check for repairs to my house and I have had to send it this off to Gmac for a signature and got it back and now the bank PNC wants me to sign this over to them and they will cut checks to my contractor for the repairs, I believe this is a joke, Why would I give you my money for the repairs on my house. My contractor will not start without having a down payment. This bank sucks and so does the customer service at this bank. They should have never been given an money to prop this kind of business up. I hope they all go down. STOP PUTTING MONEY IN THIS BANK LETS SEE HOW THEY DO THEN | |
| Srebrina Graham | 4/4/11 |
| This is by far the worst bank I have ever had to deal with in the world! And I have been to other countries! Employees are morons, managers even worse! I am going to close my account and just wish they'll all go to hell! | |
| Tim from Wisconsin | 4/5/11 |
| So these guys are willing to take me take payer dollars for a bail out, but then don't allow me to bid on there new building projects because I'm non-union. And to add insult to injury, I'm an account holder and my branch manager said they can't change corporate policy for account holder. My personal and business accounts are now at Chase. | |
| Joi Key | 3/29/11 |
| PNC is horrible! Their customer service today was extremely poor. I was turned away from withdrawing $40 out of MY bank account because my signature from 11years ago did not match my signature today. Not only did I provide a drivers license, check book, credit card, acct card (with the acct#s listed) they refused to give me MY $40. The reason they also stated was because there was a lot of fraudulent activity at that branch as if to say I may be one of those persons....I have had a facility treat me with such poor customer satisfaction and lack of respect. Oh, let me not forget that their ATM machine was out of order. | |
| E Montgomery | 3/23/11 |
| Every month you can see the$ 100.00 online promotion advertised, So I signed up by opening a checking account. A new PNC branch opened in my neighborhood and I thought this would be a great idea. After satisfying all of the promotion requirements I inquired about the bonus. I was informed that I signed up for the bonus in January>that expired at the end of December. When I contacted customer service, the rep was so rude to me. I was told that in order to stop people from opening anc closing accounts, there would be a long wait time. I then contacted the internet rep who stated it was already investigated and she would be surprised if i received the bonus because they had already determined that I would not qualify. Needless to say I will bank elsewhere, because this is unacceptable. | |
| B Smith | 3/15/11 |
| I open an account at PNC for my son who is attending CMU. Unfortunately, searching for a job, my son was scam by this Envird Staffing Solution Corporation, stating inorder to obtain this employment you must deposit this check to start your job. Like any 18 yrs old college student searching for employment and trying to help his single mother pay for college tution, he thought "great!". No, it was not, my son deposit the check of $3,000.00,as indirected, and PNC allow him to withdraw the money in less then 24hrs...here the kicker, the money was not in the account to cover the money that he withdrawed! Why would this happen after 911! I call the bank, spoke with manager of that bank, made police report of this. PNC charging so much fees were as I can not catchup. This has cause such a hardship and it amazing in how they just do not care! Needless to say, my son feeling awful in what has happen and how PNC are not for the consumer. | |
| Mz. zohar | 3/7/11 |
| U guys are right Pnc bank has terrible customer service on the phone, i mean the rep was over talking me and just rule interrupting and had the balls to tell me that i'm wasting her time, they wonder why people don't like banks and why they are all going down under losing their jobs, if not for us they would not have jobs, so i never feel sympathetic for them @ all. I'm in the process of changing banks as i speak, And even i tried calling the corporate office and was put on hold for half an hour and when the operator came back she stated that i need to leave a message on a voicemail because everyone was busy. Wow! they have no clue as to how to keep and run a bans @ all. | |
| J logan | 1/26/11 |
| This is a horrible bank with terrible policies. I have never in my life been told my card privleges have been revoked. I have never been spoken to the way their reps have spoken to me over the phone. I wish this bank would just fail and be bought out. They can go to hell. | |
| P. Lawrence | 1/11/11 |
| PNC IS THE WORST BANK I HAVE EVER HAD DEALINGS WITH. I DEPOSITED $200 IN CASH AT THE ATM ONE NIGHT, AND THEY PUT A FREEZE ON MY ENTIRE ACCOUNT CLAIMING THAT I DEPOSITED A EMPTY ENVELOPE WITH NO MONEY IN IT. I AM ABSOLUTELY LIVID. I HAVE HAD DEALINGS WITH NATIONAL CITY FOR YEARS AND NEVER ENCOUNTERED ANYTHING LIKE THIS. I AM APPAULED!!! | |
| Hendrick Gouws | 11/1/10 |
| Your online banking service is by far the worst and most user unfriendly service in the country. When I call for assistance my call is conveniently "dropped" when I call again the uneducated idiot transfers me to the exact same division that did not answer my call in the first place ! I specifically asked to speak to the individual in charge of the division but NO !!! | |
| Write A Review For PNC Bank N.A. Corporate Headquarters Note: This is not to be used to contact PNC Bank N.A. Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about PNC Bank N.A.. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
MetroPCS Corporate Office
Petsmart Corporate Office
Mcdonalds Corporate Office
Miller's Ale House Corporate Office
Abercrombie & Fitch Corporate Office
Starbucks Corporate Office
Miami Subs Corporate Office
Staples Corporate Office
Group Health Corporate Office
Weight Watchers Corporate Office
Netflix Corporate Office
UPS Corporate Office
The White House Corporate Office
Saks Fifth Avenue Corporate Office
Massage Envy Corporate Office
Fred Meyer Stores Corporate Office
Cabela's Corporate Office
Rite Aid Corporation Corporate Office
Best Buy Corporate Office
Amscot Corporate Office
K O A Inc Corporate Office
HauteLook Corporate Office
Jack In The Box Corporate Office
Sofa Mart Corporate Office
Enterprise Rent-A-Car Company Corporate Office
more