198 Reviews For PNC Bank N.A. Headquarters & Corporate Office

Outrageous Fees

I was charged their $36 overdraft fee when after my account was debited for a dinner out, I still had money in my account. Of course, when I was charged the $36, I continuously got in the hole because I didn't get paid for 3 more days and the more in the hole I got because of their fees, the more I got behind in the account. I hate this fn bank. I'm switching as soon as I can.

This bank is the worst

they have continually gotten the incorrect dates for my mortgage. I have not owned this house since 2010 but they started reporting to the credit bureaus that I have late mortgage payments. AMAZING, they simply do NOT know what they are doing. My attorney is suing them currently. Some little pipsqueak has THIS much control over my life that they can disrupt my credit score and cause me harm by having to pay too much for insurance and everything else. STAY AWAY from this bank.

bad forms

I went online and obtained a direct deposit form used it and now my money is in limbo because they information they asked for is incorrect. Thanks a lot

Awful, Cannot talk to a person. NOT user friendly at all

worst bank, run

absolutely, hands down the most crooked bank in a sea of crooked banks. Held my deposit for over a week, charged me overdraft fees even though my balance was positive, promised to refund it all while having the gall to call it a courtesy, then changed their minds and charged me anyways. Shameful!!

I have been working with the personnel at PNC bank for 3 weeks to redeem a CD that was left to me by my deceased aunt. Phone calls are not returned; the right hand does not know what the left hand is doing. This bank does not know the meaning of customer service. The rating on this website is well deserved.

Bad Acct.

You will pay $1650.00 for your mistakes in my rent to - Silk Management LLC,700 rte.309 N,Dallas,Pa.18612 ir I will take you to Court.


I had the worst experience with this bank!!! The communication (lack of communication) was astonishing!!!! I had one rep tell me my account was open. Another person tell me my account was closed. The other person could not see my money. I would not recommend this bank to anyone who wants to keep track of their money.


Very unhappy with the Orange Blossom Mall branch..Branch manager is very unpleasant and down right rude...Their main drive thru teller is very demeaning and shouldn't be allowed to work with the public... Hate that branch and will not be going back!!!

Awful Service

Tried to make a change on my autopay loan payment. Started in early October, it is now December 20th, PNC still has not gotten the change made correctly.

Your guys policy on check cashing if I am not a bank member is ridiculous. The bmv requires social security card birth certificate proof of insurance and two proofs of address in order for me to obtain a state(gov.) issued I.d. Or a license. So why you need more than my license to cash a check puzzles me. And not everyone has a (major credit card) to ruin themselves with. Have a wonderful day and use some common sense.

No humans to talk

When I call to ask for an operator I want to talk to a human not a stupid robot give me a number to call or I'm just going to tell everyone to change out of your bank and that you are all fake and you steal people's money thank you have a talking day

Bad, non-transparent help

I've spent several hours on the phone today trying to reach a level of competency at PNC - to no avail! Sadly, this bank, at its executive level, seems to think that customers don't matter. They keep you on hold for hours on end - just hoping to get rid of you!

Phone Services -- Mortgage

I have tried for an hour to contact a person to talk to about a coming mortgage foreclosure and have not been able to get anyone except for people at a local branch who tell me I need to call a toll free number that gets me nowhere. This is ridiculous!!! 216-346-2004

this is my worst experience ever. I set a bank account to learn banking and managing by funds from my summer job. I deposited money in August. No record. No access smart or otherwise. What a scam. Will never look at PNC for anything. Lesson learned


How this bank has any customers is beyond me! Horrible service, the run around, people hanging up on me because they do not know how to handle issues. I have been trying to get to the loan servicing department for weeks now in order to clear up an issue on my credit. Impossible!

wrong address

my bank pnc sent all my information to a house did live at so pnc is a bank will asee a law suit onthem plus I went in and talk to a manager and told him I think I am missing money and he told me if I can not keep track of my money how can a bank do so?pnc is being sue 90 million for over charge people! and.now I am going sue!!!!! l

How PCN treat long term costumers

Just today 7/22/2013, I went to branch in Schaumburg (2425 W. Schaumburg Rd), IL to withdrawal money. I 'm on the account at least 15 years, but to my disbelieve manager Peter Spizzirri ordered to refuse withdrawal of money, because I did not have on me a credit card. I was called elderly abuser and fraud, and when I started to be upset, he told me that I should not be upset. I guess it is standard how costumers are treated in this bank. I will do whatever it takes to cancell all my and my family accounts and I never want to deal with PNC. Yolanta Kreklow

Worst Bank Ever

Purchased an item at the mall with my debit card..Item didnot fit and I returned it within the hour and merchant refused to credit my account ever though he had nothing to fit me. Notified PNC and they made copies of the receipt which never stated final sale or no refunds. Disputed charge and explained merchant took back his merchandise. PNC sided with the merchant and deducted $50 from my account. The merchant has my money plus his merchandise. After nine years with the bank there is no customer loyalty. The merchant turned out to be a fraud and no longer exist.......so I lose..Needless to say I am closing my account..They don't care about their customers at all.


Don't call PNC and complain about anything because THEY DONT CARE. If you prove them wrong, they raise their voice and get nasty. I wish PNC gets bought out and all of those nasty employees in Pittsburgh loose their jobs. Maybe they won't be so nasty anymore. I proved them wrong regarding a deposit into my account and rather than apologizing and admitting the error, they pushed it back to me saying well I should have looked at the receipt better. I said no problem, give me a check for my entire account balances. They said, what did you say? I said you heard me. Now close my accounts and give me a check for them. They closed them and didn't say another word.

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