Mr. Transmission Corporate Office | Headquarters Contact Phone Number & Address

LYDIA

1/11/12

Destiny, you are not alone. Mr Transmission at Manchester Expressway, Columbus, GA does not deserve any stars. The owner has taken my $2,368.77 and again asked me for another $1800. Mike May the owner told me he could not do anything for me until I give him $1800 or bring some parts. I told him I just wanted to take my car out of his shop. Mike is holding my vehicle hostage at Allen's in his holding area. This man refuses to give me my money or my car back. He lied in court that he has purchased a transmission for my vehicle. Why would he buy a transmission for the car he claims is missing parts, and not on the car work until I payed him $1800. 00 or bring certain parts? I did not give him the $1800 or the parts he asked for, so why would he just go out and buy the transmission? I could not believe all the lies he told in court. I had not purchase any transmission for my car. He just wanted to rip me off and doing nothing for me. I have filed an appeal to the state court. I was not allowed to mention anything about his F rating with the BBB. If these reports cannot be mentioned in court, why is the government paying people to collect them? BBB reports are public records which customers should be able to show as an example of what companies are doing to other customers. BBB reports indicate that two Mr. Transmission customers have experienced the same problem that I am going through with Mr Transmission.
What should it take until authorities step in and do something about companies like Mr. Transmission? Mr. Transmission shop in particular is ripping people off. According to BBB, within the last 12 months, 16 complaints have been against Mr. Transmission; that is why the company is no longer a member of the BBB, but why can't the BBB do something about the company? All the reviews written are very close. This company loves to trick customers for extra money. It appears that Mr. Transmission shop's favorite amount of money is $1800. Many customers have been asked for an extra $1800. I wish judges would read customers complaints and reports concerning products and services before making judgments.

Michael c	12/27/11
This is an amazing reply to a customer complaint from a Pelham Al store. Maybe the customer should have bought the warrranty, but..... " you should have purchased the extended warranty we offered you. dipshit: very nice

allen rasnick

9/29/11

a zero score is too much... the johnson city tn ..mr transmission took my vehicle in ... the manager called after they had looked at my transmission. the cost suddenly rose for $1600 .. to $4009 ... i had told them to stop with their work before the rebuild ... two days later, the manager call and said my vehicle was almost ready ... the game is called bait and switch ... my vehicle is being held hostage

Bobbie Martin

8/25/11

I Have to say that I am bieng very generous when I give them a 1 star. I think they need a -300 stars. I took my van to Mr. Transmission in Columbus Ga. about 3 or 4 years ago. The transmission had went out. Took them I want to say about 4 or 5 months to complete. They never returned our phone calls and always had an excuse as to why they didnt have it ready and kept giving us different promise dates to when they would be done. Got the van back drove it for about 6 months and then the motor went out. Took it to them cause they were the cheapest and again took them another 6 to 7 months. Same run arounds once again. Got it back drove it again for a few months and my left front tire came off while driving it home one night. Had to have it towed in once again and they fixed that. A couple months later I had to take it back because the transmission went out again. This time it was under warranty so they put another transmission in it and again it went in on Feb. then got it back in Sept. Same runarounds again...then drove it until Feb. of this year and back in the shop with a blowed head gasket. The motor was supposed to be under warranty but because we did not have the reciepts to show that we changed the oil in the van (which my husband changed the oil hiself), they would not warranty it so we had to pay the full amount for the third time. We got the run arounds again and this time I was offered a rental car in writing even and I could not contact them for days about getting one and gave up because they would not answer. Well this time it took them from Feb. until the end of June. I had to renew tag cause we moved and had to get insurance back on the vehicle so I wasnt able to drive it for a month until I could get all that straight. I had to jump it off to crank it and drive it up the street every so often during this time and I noticed the temp gauge still was not working. Also during all this time in the shop I had a new radiator, hoses, several temp gauges, and a new altenator was put in. So we take it back again to have the left front tire checked again cause it was making a weird noise, they had to figure out why it would not crank on its own, and they had to find out why the temp gauge still wasnt working. That has been two weeks ago that we took it back and I have called them every day this week and been told by them that they were putting in the batthery that I brought them, or they were putting in the temp gauge, or they would have it ready first thing in the morning, or to give them about 20 min, 2 hours, or by the end of the day and they would call me back but everytime I would wait for their return call, I never got one. A couple of times when I would call them I would either get a busy signal (Ive learned too that when I hear this, they have turned off their phones) or I would get an anwering machine, or they would hang up on me, or they would pick up the phone and not say anything and I would be left with saying "hello,hello" and I could hear them in the back round. This is really frustrating because they know that this is my only way of going and they really think it is funny. I have turned them in to the BBB and I am ready to have an officer go down there with me tomorrow when I go to make a report against them. I have been more that patient with them and I have responded back with them every time they have asked me to but they will not do the same for me. Just a year ago their business went under new management and even though that was no excuse, I still tried to give the new owner a chance to make things right and he even fired two of the guys that were giving us the run around the first couple of times but I really think now that it has just gone from bad to worse. It is just redicoulous. I hope to be in another vehicle by the time the warranties on this one runs out with them or hopefully be able to find a reputable company to do business with in the future because I will never do business with Mr. Transmission again for as long as I live.

DAVID HILL	7/11/11
JUST A RECORDED MESSAGE - NO HELP AVAILABLE

Destiny M

8/3/11

If I had the option for 0 stars I would have chosen it. I am very unhappy with services out of Spring Tx. They promised us a rental car and 1200 worth of work on our car that went from 1200 and a rental car to 2100 and no rental car. Then they took 1800 dollars from us prior to our vehicle needing to be done. Now the van has been done for two days, and they promised that they would pick up my boyfriend to get to the car since they towed it and we had no way to get it. For two days we have been bumming rides to work hoping our van would get here when they say it will. Today I personally called the shop twice the first time the person I spoke with said that they would be here around lunch to return the car at about 3 I called again when they hadn't shown up and the man Scott, said that he wasn't sure if his guy should come at four and get stuck in traffic or not and said that he was going to visit his mother in pasedina so they would bring the van at 7:15 so they didn't have to fight traffic. So now I have to be at work at 7 am and my boyfriend was stuck once again without a way home from work when we expected someone to drop off our van. This is unacceptable and I have given all of our contact numbers. There is no excuse for this. We have four kids and two jobs to get back and forth to. Completely unacceptable.