49 Reviews For M&T Bank Headquarters & Corporate Office

I've been waiting for a new debt card to come in the mail since the 5 of this month and still don't have it m&t really needs to get it together I'm really thinking of switching to another bank cause this is just uncalled for


MandT bank does not listen they do not care and when they do follow thru they don't take the time to send a web note that they are trying to correct the matter

Bad bank

My wife and I got behind on our payments, because my wife had to have a large kidney stone removed from her kidney. I asked this bank to work with me so what did they do they made my payment higher just before Christmas and also made us pay an extra $380 just because we had the misfortune of my wife being sick. Wow what a great bank!

Horrible Bank

Banked and worked with this place for 11 years and I need to leave asap. I'm sure they've gotten over $1k from me over the years. One time, they refunded me over $100 because they'd made bank errors. Bulls*it! You STOLE money from customers.

Business owner

LOUSY SERVICE. This bank will think of new ways to rid you off. Stole over 250.00 worth of "service fees" to have a savings account that was never had any money taken out of it.

Horrible service & unprofessional staff

I bank with M&T in Maryland and I had $60 fee on my account that I wasn't sure of. So I after corresponding via email I was told I would have to go into the bank to talk to someone, going in the bank seems to be the only way to possibly get something resolved and I don't see why this couldn't be done over the phone or via email. Anyway after wasting my time going into the bank in Laurel, MD and speaking to someone no one can explain what the fee was for, so as soon as I can get my direct deposit switched I will be transferring my account to another bank. Now I see why M&T has to offer such good deals because they can't keep customers. Also, if I even hear of someone thinking about opening an account with M&T I will do everything I can to discourage them from doing it.


If you need a caring ear, appeal to a dung beatle. You will be received better than you would in this bank.

My mortgage loan was bought by M&T bank from Bank of America and I have been working with M&T bank since 2012 to get it modified or get approval for a work out plan. It has been the most terrible experience I have ever had. They continuously loose my documents. my representative keeps changing and files dont get transferred. I am still in the process and it is 2014. They are not in the business of helping their customers, or helping saving their homes. The communication is poor. The customer service reps dont know what is being asked by the underwriter. It is the most laborious and tedious process I have ever experience.

Lousy Bank Steer Clear

When this bank bought out our local bank, there was some apprehension. Well, still corporation charged me in excess of $500.00 due to a glitch with my automatic deposit. Immediately, when realizing it I went into the local branch, explained the situation and was assured they would work with me. I immediately made a deposit and made a deposit the following day to try to rectify the mistake. Well even though I was assured ot their cooperation $500.plus poorer I am closing this account. They should be ashamed of themselves......but they are not.

Terrible banking!

Want a bad bank that gyps their customers, join M&T. Want a bad bank that don't care about their customers, join M&T. Want a bad bank that overcharge their customers, join M&T. " Hello, welcome to M&T Bank, we hope you overdraft, so we can make our money.

Accounts payable

I have not been paid for appraisal services from October of 2013.

Horrible Bank

I have been banking with M and T in Maryland for several years, the tellers are rude and unprofessional and the customer service really stinks. If you have an account issue, don't expect anyone in the branch to to competent. I think I will try a Credit Union, I can no longer do business with M an T, I really cannot do it!!

Keep loosing money

I have been banking with M & T since they were Provident bank in Maryland. When they bought Provident you would think you would get quality banking but it has gone to the dogs. They have taken away services. Charging you double for some simple services. Then the ultimate bad service from a bank is they keep loosing your money. Because all branches are not following the same procedure. Then when you complain they give you the run around or like one branch try to kick me out. They are making the mistakes but I get penalized for it. This hank is not customer friendly.

This mortgage loan officer is HORRIBLE

I have bought and sold homes for 30 years and have NEVER experience such HORRIBLE customer service in my life! Scott K. of the Bemus Point branch never returns calls, claims a loan app will take 7-10 days when we are at the 2 month mark and STILL can't get him to return calls. This man is a liar! DO NOT DEAL WITH THEIR SUBSTANDARD baloney!

Just Not Fair

Amazon lost a lawsuit a few years ago for charging Puerto Rico with International shipping..Puerto Rico is a common wealth of the USA. M&T bank has been charging me International fees of 13.50 for the last 2 years and 5 months . I first called my Local branch when I was first charged this fee and was told there was nothing they could do. A few days ago I was calling the number behind the banking Card for another reason and ask them about the fees and was told I was right and just refunded me 1 month and was told they had to send the request higher up in the chain..I have called over threee times and no one has an answer for me . It Is so funny how fast they will hit you for insuffienct funds but wont pay you back fees that should have never been charged in the first place which total up to 392.00 bucks


I am confused as to how an institution that manages billions of dollars can survive through such profound incompetence and ineptitude. I spent more than 300 minutes trying to get answers to questions regarding my account. The person in charge of documents said she was going to return my call 3x s but never did. After not returning my call,each time I would call back to speak with her there was a reason: out of office, will return call in an hour, will return call following day and on and on. If you are viewing these reviews, it would be to your own self interest to take your account elsewhere, I thought that my experience was unique until I read the reviews.

Bank Personnel and Bank Stink

This bank has no idea what or how to treat people and they are professional liars and frauds!! I recommend that no one use this terrible bank!!

Poor Service And Lack Of Interest

This bank does not treat customers like they want them to stay with the bank. They offer no services to customers and they should be out of business for the rude way they treat people.

Worst bank

I am looking for new bank for my mortgage. constant billing errors, harassing phone call multiple times a day and up to daily. If I dont pay my bill by the first I get a call on the 2nd demanding payment, ridiculous!

Service sucks

I don't know or care if anyone from this crappy bank cares, but I can tell you their Web Banking has been out of business for the past 4 days. If my company had an outage this long people would have been fired. All you get from them is a message that we are working on the problem... I have no checks to make out for my bills, so I am completely dependent on the Web Banking. Hire someone who knows what the hell they are doing!

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