M&T Bank Corporate Office | Headquarters Contact Phone Number & Address

Jessica A .Fales

5/16/12

I'm rating this email a 1 star @ this time because I am sooooooo not happy with the tactics & stategies in M&T trying to make the extra buck from your customers.I just went to the bank because it a last minute cash withdrawal that I needed out so happily went inside asked for a withdrawal slip only to find out in utter disbelievement,that there is a $1.50 charge for a withdrawal slip!!?? FOR REAL!!?? Omg, I've never been charged nor has anyone that I discussed this with has ever heard of such absurdity.It's pretty reduntant & annoying to be asked EACH TIME with NO exaggeration,if I have my atm card or check book because I could therefore just write one for cash (in which case i do feel that I am bothering & inconviencing your employees for asking them to do something they were hired to do in first place. Is this bank in such a finacial crunch that being charged a $1.50 for a slip of paper is going to make up for the loss? I am very very dissapointed in how the treatment & extra fees for something that we deserve.I am on the fence as far as my feelings are,as of now on this bank.At first, I did like this bank & felt comfortable with it,but now things have changed.I know that this memo will not make a difference to you & you'll write it off as a disgruntle,cheap customer who doesn't want to fork out any extras,maybe maybe not ,but you really need toi listen to the"cheap" customers who are upset for having ot pay for withdrawal slips or anything else you want to charge for in the future because WE'RE the ones who do for you more than you do for us. Sincerely, Jessica A.Fales

No M&T

5/1/12

Glad I am connected with our credit union and not M&T! I have heard and read horror story after horror story. Sorry all of you for your troubles. As far as rude bank tellers and the like, they should all be "frapped!!!" Really, some people have no cooth and just do not care how they treat other people, very telling of their bringing up by their parents, or lack thereof. I however do not take that kind of crap and very easily subject myself to telling someone to their face how rude they really are, but not that they care - it just makes me feel good to say it!

Cheers!

Lynn

3/21/12

I have had a mostg amazing encounter with M&t bank. If nothing else it can be good entertainmnet for the rest of you.
I moved to Md from Fla. and chose the closest bank to my home. Never do that, go online and see what the reviews are.
I am fine with any law, so long as there is disclosure, real disclosure. Not fine print found in books written in leagize and taking 2 hours to review /read. We all know that if we have someone on our bank account, we better trust them because they can empty the account and steal our money. So we are careful whom we let onto our bank accounts. Did you know however, that you need to watch out in case your own bank steals thousands of dollars of your money out of you raccount without notice/ We all know the iRS can do this, with notice, even they are polite, but M7t will walk up, steal thousands and laugh at you. I had my money in an account, the other person on my account had a 2 yr old debt, that was the result of co signing on somehthing, and at some pont the other person died...long story, and irrelevent......the point is that m&T came in and took MY money (not her money) with no notice (2900.00)... a week after I opened my new account. Does M&T 1. not care that the person they took the money from never owed the debt? 2. do they not think that innocent bystanders deserve to know with 'full verbal disclosure' that they can have their money stolen under such strange circumstance? It is NO mistake that M&T doesn't disclose in a way that actually 'discloses'. If they did communicate fully, they would'nt be able to 'sneak' around to take innocent parties funds to pay the debts of others. That is their hope and intent, to get what they can however they can, Certainly no 'do unto others as you would have them do unto you' here. Even the IRS is more decent in practice.

Mark Lee

1/9/12

Someone had written me a check drawn on M&T Bank for $70.00. When I went to cash it, I was told the account had insufficient funds. After checking often, the funds were finally available last Friday. When I went to M&T Bank to cah the check, I was asked if I had an account at M&T Bank. When I told the teller that I did not have an account at M&T Bank, I was told that there would be a $10.00 check cashing fee to cash a $70 check drawn on M&T Bank. After expressing my displeasure about the absurd fee, the manager informed me that I should open an account at M&T Bank and avoid the fee. After reluctantly agreeing to open an account to avoid the ridiculous $10.00 check cashing fee, I was told that if I closed the account within 6 months or had inactivity in the account for 6 months, than there would be a $50.00 penalty. I refused to open an account there, and would never want to do business with M&T Bank. A check cashing store or K Mart, both would have charged $3.00 to cash a $70.00 check, and they are taking a risk as thie ceck was not dran on them , but M&T Bank. As the owner of (3) retail businesses, I think that M&T Bank needs to learn something about customer swervice.

Wendy

12/28/11

I was a Wilmington Trust customer for over 25 years and since M&T has taken over the Delaware operations formerly run by Wilmington Trust, my balances are never up to date. Deposits are held (including direct paycheck deposits) and charges don't go through for up to five days after they have been paid by me.

The straw that broke the camel's back happened yesterday when I made a large deposit to my account. I was advised that the check would take up to three business days to clear and I was OK with that, however, I found out later in the day when I couldn't even pay for a $3.00 book on Amazon that my account was overdrawn! I had almost $2,000 in my account before I made my deposit but that money was no longer available because someone at the bank had accidentally withdrawn the full amount of the deposit and even though they had added it back in, the computer saw it as a $15,000 withdraw and created a deficit in my account of
a -$13,000 and my account was basically frozen. I had checks go through that were returned. Upon seeing this I went to a branch to have it fixed and even though the representive was very courteous and tried to do everything he could think of to rectify it, he said the computer couldn't be changed to correct the available balance so that I at least had the money I had in there before the deposit. So I'm left just waiting until that check clears without any access to my money and hoping nothing else goes through in the meantime. I'll be leaving M&T by the end of next week after a new account is established with another bank. Good riddens M&T!

Lana Swanson

12/22/11

On Dec 21, 2011, I submitted a company deposit for $2,168.25: cash/checks/coin at the M&T Bank/Guilderland NY branch. However, when I returned to the office and examined the receipt, the amount was $649.50 short of the actual deposit. Believing the teller made a mistake I called and was astonished when told, the staff doesn't have time to add up any number of checks that exceed 10. The bank mgr Keith Atlas concurred - saying that the wrong receipts are given out in good faith. In a letter he sent to me he said: "our staff do not physically add up all the items; they verify the cash being deposited and our back office double-checks the addition of all items." He further said, this was common banking practice. A receipt must be a legal instrument of money exchanged and it had better be correct. This is the second "wrong receipt" incident we've had with this bank; we will be registering a formal complaint with the NYS Attorney General's Office.

Greg McKinnon

12/12/11

I was a satisfied Wilmington Trust customer for 25yrs. I am now a dissatisfied M & T customer. My wife and i have had nothing but problems and issues since the transfer. We are getting hit with additional charges, you have terminated my wifes quick check card 3 times, we have been double billed thru your computer system, ect....... I removed $ 200 at a ATM and you doubled the amount withdrawn which we are still fighting. Everyone we speak with is rude and argumentative. The branch is Branmar Plaza in Wilmington,DE. The customer service is just horrible!!! I was next to a older gentleman who claimed his Veterans check was being put in ANOTHER persons account? He was told, I quote " Your pretty old and I'm sure you can't remember your account numbers" after he recited them all??? I'm embarrassed for the Corporate office the employees are blatantly ignorant. When it was finally my turn I was asked "and what do you expect me to do for you?" I will be closing my account after the holidays, I'm afraid to do it any sooner. I am currently trying to get my accoun unfrozen since I sent my wife to cash a cashiers check from another M&T bank and they froze account. I was told at the M&T credit union a cashiers check is the same as cash. Guess not because the other branch told me they put a hold on my account when I finally got to the horribly ignorant woman at the branch. This is all after I had to go to the branch due to the fact I was called a liar on the phone and "they would never put a hold on a check with in their network!" Guess M&T are the liars. But the jokes on me ......... MY ACCOUNT IS STILL ON HOLD!!!!!

DON BAKER	12/5/11
I HAVE BEEN TRYING TO GET A HOLD OF SOME ONE AT THESE BANK TO LOOK UP A CHECK THAT WAS GIVEN TOO ME ???? BUTT I WANT TO CHECK IT OUT FRIST AN I HAVE'NT BEEN ABLE TO TALK TO ANY ONE ????? AN IT HAS BEEN 14-DAYS SENCE I GOT THE CHECK ?? SO I DO'NT KNOW IF IT GOOD OR NOT ?? AN I HAVE'NT GOT ANY CALL BACK YET ?? OR E-MAIL'

Rashauda Queen

11/26/11

I called the Customer Serivce center today November 26th,2011 and was talk to VERY POORLY AND RUDE from the bank rep and as well the Bank rep Manager/Supervisor Michael Babemen. He seemed to not care about my overdraft fee that was noted on my account and regularly argued with me as if I wasn't a customer to him and as I ask for another supervisor he said to me "he's the kno manager there at that location and there's NOBODY ELSE I COULD SPEAK WITH"! I was VERY UPSET and did not like the feedback I've got this morning and at this point I have very bad suggestions and comments about M & T bank . I feel they are very untrained banks reps and managers are the reason for this as I am a valid customer who received TERRIBLE customer satisfaction and no answer to my question of why I was charged for the fee.

Steven Velcicky

11/7/11

Me and my wife have an unbelielevable bad experience with Liberia Branch office in Manassas Virginia. It seems like their Multi-site Manager JP Godoy is making his own rules so he could spent more time who-knows where.....
Tellers are trained to beat customer off even if they bring deposit, even if we never had a customers check returned....My wife would not go there anymore with deposit.
Today I had to go there to verify my signature so I can get costumer personal check changed to cashiers check as the Bank of America required. I did not get it certified there after hour and 20 minutes of phone calls and waiting, and waiting. It appers that Manager JP Godoy was not willing to show up, so they were telling me that they "do not do it anymore. Later they even refused to take this as a deposit... We went to another branch of M&T Bank and got it there in 10 minutes, but we wasted 3 hours of our time and later got a nasty phone call from JP GODOY who instead of providing me with written rule of the bank about this "not doing signature confirmation" yelled at me and threatened me with closing our account. What an ass!
I hope that he is the only one at this bank. We withdrawing the money, do not deserve
treatment like this.

Sherie Baumgarten

10/5/11

I am not a customer with M&T, however in 2005 I was a victim of Mortgage Fraud. During investigation received a copy of a check that's was made out to myself in the amount of 74,373.05 which I never seen or received. I did not know any of this had happen until 2009, when going to the Glen Burnie Branch I spoke with the bank manager named Patty Lambert, I showed her the check and explained my recent findings, Patty Lambert looked up the acct. Which check was deposited in and acknowledged that her teller should not have let the man deposit that check with out me being there and she wrote up a report and said they were responsible for returning the funds back to me, I didn't hear back from her until I left a message I was on my way up there.Patty Lambert proceeds to tell me that she spoke to a man by the name of Scott that was the head of the bank and he said that they were not going to do anything because I passed my 3 yrs. Only they have failed to recognize that I have 3 yrs. On the discovery... She refuses to send me a letter stating this... Very inconsiderate of a financial institute...

Jim

9/28/11

I used to be an M&T Customer and left because of various problems, including, but not limited to fees that would show up associated with online banking when I was told I wouldn't have such fees, poor compatibility with Quicken, and other issues. Unfortunately, my employer uses M&T and occasionally I receive a reimbursement check that I choose to cash at M&T, as my personal account doesn't always have the funds necessary to cover the check. Each time I show up I am told that there is a $10.00 fee. I have no idea what the fee is for, but apparently there is a fee. Then, the teller inevitable tells me that if I join the bank, they will waive the fee! I finally asked one day, why would I join a bank that goes out of its way to screw people who are not bank customers. The teller became very angry and rude to me. She told me that the fee was because of the extra work for the bank to cash the check. I laughed as I realized that I was the only customer at the branch every time I went there, and, by the way, isn't that the teller's job.

This practice is fraudulent, usury and criminal. I am now seeking other patrons who have had to pay such fees to file a class action suit.

Jim Abbatoy

8/20/11

I wanted to pass on my displeasure with your recent changes made to bill pay and to your interface with Quicken software. First I take offense at you withdrawing funds from my account 6 business days before the payment is scheduled to be paid. Secondly, since following your instructions to set up Quiken I have had nothing but errors in my register. Each day after my software updates I get balance adjustments in my register. Sometimes my balance increases, sometimes it decreases. Bottom line is I can no longer rely on my check register in Quicken. Below is an example.

Date AccNum PayeeCat TagMemo Clr Amount
8/18/2011 M&T Ban Balance Adjustment R 4.50
8/17/2011 M&T Bank Balance Adjustment R -211.71
8/16/2011 M&T Bank Balance Adjustment R -241.20
8/15/2011 M&T Bank Balance Adjustment R 3,779.62
8/12/2011 M&T Bank Balance Adjustment R -494.31
8/11/2011 M&T Bank Balance Adjustment R -808.35
8/10/2011 M&T Bank Balance Adjustment R 251.67
8/9/2011 M&T Bank Balance Adjustment R 1,226.10
8/8/2011 M&T Bank Balance Adjustment R 1,332.53
8/6/2011 M&T Bank Balance Adjustment R 92.83
8/5/2011 M&T Bank Balance Adjustment R -129.15
8/4/2011 M&T Bank Balance Adjustment R 12.50
8/3/2011 M&T Bank Balance Adjustment R -50.50
8/2/2011 M&T Bank Balance Adjustment R -225.93
8/2/2011 M&T Bank Balance Adjustment R 63.00
7/29/2011 M&T Bank Balance Adjustment R - 1,475.84

At this point I have no idea what my actual balance is. I just want to let you know that your recent change is costing you a customer. I have since opened a checking, savings, and credit card with another bank and once my direct deposits and automatic payments are moved I will be closing ALL of my account with M&T bank.

m&t cumstomer	7/25/11
I have been an m&t customer for 30 years and I am not satisfied with the service I receive at the seneca/cazenovia 14210 branch. I'm tired of the miserable tellers with their rude comments. Something must be done. You can't have change without a change.

Eric

5/21/11

My only complaint is M&T started charging $10 every time my overdraft protection kicked in. This is rediculous because I pay it right back via the internet plus if you don't pay it all back right away they charge you interest of I belive 18%. I am going to check around at other banks to see what their overdraft policies say and I will leave M&T if they don't charge extra fees for overdraft protection and if they have free checking and direct deposit.