Landry's Restaurants, Inc Corporate Office | Headquarters Contact Phone Number & Address

Donna Ring-Jordan

9/25/11

I tried to submit this on the website, and I kept getting a 404 error and it would not take the submission. You can reach me at dpatchie@yahoo.com
I am a Landry's select club member, and my spouse and I took some friends to the Westminster Salt Grass location. Our guests ordered the steak and coconut shrimp combo, my spouse ordered the steak and scampi combo and I ordered the 10 oz. We were seated immediately, but it was 8 minutes before our server (Female, early 20's, dark brown hair worn pulled back, no nametag) approached our table. She asked for drink order orders but she did not introduce herself. I asked the price of the special margarita with the Coronita, and she said "I think it is $10.99". We placed our drink orders and waited. Both my female guest and myself ordered iced tea and my spouse ordered coffee and our male guest ordered a Corona. The iced tea and coffee were served 4 minutes later. The server brought one glass of iced tea and two straws for my female guest and I. We questioned it and she said, "I thought you were sharing" She left to bring another glass and a carafe of tea. Our male guests Corona was served 4 minutes later at the same time the second glass of iced tea was served.
Our server then took our order. The salads were served 11 minutes later, they were only lettuce with a few croutons and only about 1/2 bowl full. We had finished our salads and the entrees were served by another server 9 minutes after that.
My steak was not even warm, it had a pat of butter on the top that did not melt. My fried onions were sitting in a pool of grease. My spouses steak was very tough and the shrimp had been overdone and not deveined, which was very unappetizing.
Our guests steaks were also too well done and tough. Their coconut shrimp was also greasy with grease pooled on the plate.
Our server did not perform a table check until 5 minutes after our food had been served. At that time, she asked how we enjoyed it. I told her my steak was not warm, my spouse told her about the shrimp and steak and my guests seconded the toughness of the steak and the overdone greasy shrimp.
She offered to redo my meal and took the plate. We asked her for a refill of coffee at that time. Four minutes later, the manager came and apologized asking if I wanted my steak medium rare. I replied, no, that I wanted it rare, but warm. He left and the server came to the table again. We again requested coffee, and she said she had forgotten and would be right back.
My steak with the same steak and greasy onions, was brought back to the table three minutes later by the manager who apologized again and said he wanted happy customers.
We then asked him to get a refill of coffee, and he found a server, who brought a refill.
When I cut into my new steak, I found that it was warm, but it appeared that the old steak, and the onion rings had been microwaved as the steak was not rare, and the plate was very hot. I ate some of it and requested a box to take home when we next saw our server 9 minutes later.
Needless to say, there were four very displeased diners at this location.

John Doe

8/1/11

This is by far the worst company I have ever worked for. I work at a Landrys location in California and let me tell ALL of you; the don't give a rats red rump about my safety. I have been working in unchanging, UNSATISFACTORY work conditions for over the past year, and OVER AND OVER again management does not attempt to make these changes or listen to my requests. I am so sick and tired of this corporation pouring out lies about how much they care for their employees when all the do is just continually FUCK me over. And THANK YOU for taking away my tipshare and not even notify anyone for close to two months!!!! As an hourly employee I depend on that, and obviously you dont care enough to let someone know about something so important! I hope you and everyone at corporate ROT IN HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

badonna retin

1/17/11

good day, i want to make you award of a situation in california with the claim jumper restaurant in northridge, california. my family and i go to eat there at lease one a week if not twice a week. the restaurant was always very friendly the managers helpful and friendly. the food was wonderful, service great, we were there on saturday night at approx 6pm. the service was not good, the food was not as good as before and the managers were not ever friendly. we always buy your gift cards and this holidays season we were given bonus $10.00 cards. we followed the rules and the manager would not accept it. THIS IS NOT FRIENDLY..when the word gets around that things have not changed for the better, the numbers and bottom line of this location will suffer. i feel you need to inprove the situation at this location, make it like it was before. the manager told us with the new ownership changes he/she cannot do anything or approve anything. if i buy these cards i should be able to use them, and enjoy my meal and most of all enjoy going to claim jumper in northridge, california. please please do something...we want to keep comming.

John Solley

1/6/11

Flooded with guest, Higher than the rest, I may be drunk or high on crack, but to walk like an egyptian is oh so whack, screw up an order blackline it is, how may i help you contageous it is. honestly the food is great something always catches my taste buds, its a simple menu for all to eat, so i cant comp-lain just lead me to my seat. some chicken fricasse or some meatloaf well ill eat somewhere else till my buds say so. the shrimp fresca may sem a bit week but untill you have what you want it wont take the lead. the shrimp scampi is overrun by fettuccini but once you try that you want a steak. the ribeye the best but what came first top sirloin but it carries a curse. I try to feel better and better it was, but a beer came next and a feather it was. oh the embrochette never goes down have it anyday move it around. the shrimp platter s my favorite and it dont matter what you say about it cause i have an appetite for destruction it mgets much sadder. the mariners ahh if it floats your boat but ive never really owned a coat. if you want a suggestion i can only say get what you wish and come back another day. thsanks