La-Z-Boy Furniture Galleries Corporate Office | Headquarters Contact Phone Number & Address

Joseph Chatterton

3/19/11

I ordered a supr.cmft.QUEEN sleeper on 01-20-2011.I was charged for a QUEEN sleeper.But what was delivered was a FULL sleeper. THE SALES TICKET was written up as a FULL sleeper and we did not notice this, until the sleeper was delivered. The sales rep. had difficulty recalling these details,but knew us immediately as we had bought a recliner from him several months before. We knew the price of the FULL sleeper, because my sister had purshased one a month before and the sales rep had a copy of her sales slip. He kept telling us that our price was higher because we were getting the QUEEN sleeper. When I called him about the problem, he had trouble recalling this fact. He brought the price down to the FULL sleeper. He said we would have a great deal of problems trying to get what we wanted. He came down $50 and that was the best he could do. I accepted this,my wife hates it. The store is 7900 Falls of Neuse Rd.,Raleigh NC. Sales rep. is JD WOOTEN. SITUATION STINKS!!!

Rhonda Soper

3/21/11

I have been a Laz-y-boy Customer for 20 years and have spent over $20,000.00 on Laz-y-boy Furniture. My last purchase was $2,790.80 on a sofa and two recliners...In addition to referring two of my co-workers to the Grapevine, Texas store for their purchases. (which I now regret), as I hope that they do not experience what I have been through with Laz-y-boy over the last two months...

Within 8 months after receiving my new furniture, the sofa stuffing broke down and sagged. The two recliners, the fabric started to pull and separate...starting at the seams and running down into the fabric.

I took the furniture to the Dallas location service center at 10676 King William Drive to have the furniture repaired. Laz-y-boy did restuff the sofa, which I am satisfied with, but refused to repair the recliners. (which would be at very little cost to them.)

The "Customer Service" manager, Pat Schutza accused me of having an animal that created the damage, which I find very insulting! 1. Because I do not have a pet that can cause any damage to the chairs and 2. Because the fabric simply does not hold the weight of my husband. My husband is 280 pounds and he is solid muscle.

I exchanged several emails and attached photos of my husband to Pat Schutza so that she could see for herself my husbands muscular physique...My point being that her accusations of pet damage were very incorrect!! She proceeded to discontinue the conversation that the fabric is defective. She told me that there was nothing more she would or could do for me. I was totally appalled by her demeaning nature!

The sofa didn't hold my husbands weight and started breaking down and 10 days after he sat in the recliner on a daily use, the fabric started pulling and separating. I had him sit in the second recliner while the first one was at the service center and it too began pulling and separating days after his use.

I find this unacceptable treatment from Lebco Industries/Laz-y-boy, considering how much money I have invested as their customer. After many arguments with Pat Schutza in trying to get the chairs fixed, I asked for someone higher than her position to speak with, and she refused to give me that information.

I find Pat Schutza very difficult to work with and do not understand why a company as large as Lebco Industries/Laz-y-boy would have her in such a position as Customer Service. After much mental anguish and phyiscal exhaustion in this matter, I will continue my quest in getting my chairs fixed.

Should Laz-y-boy take the time and care in repairing my chairs, I will consider myself a satisfied customer and continue doing business with them...should they not repair my recliners, I will not ever buy from them again!

I truly hope that all Consumers will beware of the lack of care that this company has when it comes to Customer Care of their defective products.

Joan Main

2/9/11

I ordered a chair from LaZboy several months ago. I was called in January and a delivery date was set up. The chair was not delivered and a new date was set up on Feb. 4th. The chair was not delivered on the 4th and a new date was set up on Feb. 9th. The chair was not delivered on this date. I have had various excuses from the delivery service and the store but still no chair I suspect the chair may have been lost or stolen. The store involved is in Rockville. Md.