692 Reviews For Home Depot Headquarters & Corporate Office

your managements does not give a damn about the employee's they do not treat them with no type of, and on top of that the do not care for the ones that outside in the heat all day for 6 hours or more.


I spent 30 thou at the Trussville store for cabinet refacing ,granite counter tops and baksplash for kitchen and bathrooms in march 2014. It was to take 2 to 4 weeks. the job was started by disconnecting my kitchen sinks, bathrooms and dishwasher. 5 months later the job is not finished and my cabinets are empty and no end in sight, I have Called everone I can call. the manager will not help me. is there no way to resolve this without lidiigation .

Ex employee and thrilled to be

After ten years working as a sales specialist in one their stores I was assigned a new supervisor. She knew nothing about my job, but criticized me constantly, even in front of customers, she recruited people to spy on me and forced me to do busy work when I should have been helping customers. I spoke to the store manager but nothing improved. Eventually I was hounded into quitting. This is a prime reason for poor customer service. They promote people they like instead of people who know what they're doing.

Storm Door Installer sucks

Worst customer service ever!! Installer shows up late to measure and complains about not being paid enough for storm door installs. After doors came in, installer scheduled out 5 weeks, then doesn't show up. When contact makes up excuses and advises we have to reschedule. Called HD and nothing they can do, gave me a refund. Therefore, after 2 1/2 months of waiting for our new storm doors, we have to start over. I will never buy anything from HD I can't install myself. Warning!! If you live Reno/Sparks, do not fall for HD install...Their installer totally could care less about customer service!

Horrible Service

I hate having to writ this review but they deserve it. I ordered a gazebo nearly a month ago and I still dont have it after paying $55 for delivery. I call Home Depot and they try and call a company called Serpo (which NEVER answers)... We had planned on using this for my wife's party but that didnt happen due to lack of it NOT BEING HERE... wrote an email asking for them to make this right and never received any corespondence back... Shopping at Lowes from now on... cancelling my credit card

Disrepect of Veterans Sends Me Away Shhopping

Home Depot Nolonger has Respect for Lives Veterans Risked to let them be in business and will no longer get any of my Business! Arrogant Decision to Increase profit and change Veterans Discounts when the only reason You can buy so much Chinese Inventory instead of speak Chinese is Veterans held the Line to protect America over and Over. So, Change back to as Lowes Does as Honoring all Vets or live to see The day, Vets might not show up at your stores at all. Vets be sure to ask Rules when entering Home Depot! If u go to Lowes , Don't worry there are None , Lowes respect Vets sacrifice to be open amt All. One Star given as unable to enter Negative 10 Stars!

Failing to Serve Customers

On 25 April 2014 I paid in excess of $6,000 to have Home Depot have manufactured a set of custom iron doors to my home. It was supposed to take 12 weeks. To date (14 August 2014) I have not heard when these doors are going to arrive in the local area. They can't even tell me when the order was accepted. I got passed around through the Home Depot organization and all I learned was that incompetence is rampant at HD, at all levels. Once they have your money there is no customer service. Did you know that you can't even reach anyone at corporate headquarters? That's not a mistake. They don't want to deal with complaints.


I want some one to know how hard it is to get through to the High Point NC store. By all appearances the people in that store are nice, helpful and easy to deal with but getting through to get some info is impossible on the phone. It appears they don't have enough help to man the phones and take care of customers in the store. They must need more in store help and since it has been going on for some time, they are not getting the assistance needed from your corporate offices. I am asking that you do something about the problem. I have to go a ways to buy from Home Depot. I buy on line and then try to pick it up. But if I can't get any info before going there, do you expect me to make useless trips too just to stay a customer?

Rogers ar

Tried to purchase lawn mower ,last one female store manager refused to give a discount on lawn mower. I will asked for her to come over she refused ,I felt bad for sales guy helping us he was great . They lost a thousand dollar sale . Poor service from manager.

they suck

Home Depot SUCKS big time, I used them for my windows, they subed it out to a sub contractor, a year later the job is not done yet, still fighting with them

AC Installation

I went through Home Depot to have a new AC/heating unit installed for my condo. They contracted FH Furr to do this. What a nighmare! It took FH Furr 10 hours to install it and they had to come back 3 times because they didn't get it right and I had no A/C. I will NEVER use FH Furr or Home Depot for this ever again. I eventually had to use another contractor to fix what FH Furr could not and no one reimbursed me.


I had a in-store interview at your Henderson store in las vegas nv. on dec. 26,2013. the hr manager says he wants to hire me but has been putting me off time after time for one reason or another.most recently blaiming corporate.last month ken millhouse said he went to get my application they received in dec '13 but couldn't find it. then told me to go online and reapply. I did that and now he says he is just waiting on corporate to sent the new application to him.

Going to Lowe's

Quality & product presentation is looking more like a flea market on a daily basis. Lowe's has it down to a science.


I'm an old Home Depot customer, whom spent a lot of money through lot of years, but today after getting in contact with the billing dept., I had realize that for H.D. we are not customers but numbers, and they only care about profit. So I had decided to pay the last balance in full and cut the HD card in half right in front of the manager's store face.


Bought a leaf blower at the New Smyrna Beach, Fl store, had to have it repaired three times. The third time they said there was a charge of 75.00. When I bought it, the sales person said it had a two year warranty. It appears the two year warranty only covers the plastic casing on the blower. I paid 159.00 for the blower, if I pay 75.00 for the repair and it breaks again, I'm out 75.00 more dollars. I told them to shove it. Lesson learned, read the fine print, also don't trust the salesperson. The customer service girl at the store ignored me when I complained, very disrespectful. They got me this time, but that's the last time, I will never shop in that store again, neither will my whole family.

Poor Product Support

Bought an offset umbrella with less than 1 summer's use but out of warranty. The brochure stated you not call Home Depot for any missing parts but I needed to buy a handle and winding mechanism. Maker does not sell parts and Home Depot said they could not help. I had to buy everything except the base. $120 for the top half and $80 to ship. Home Depot- do it yourself motto?

I am so fed up with Home Depot. Everytime I go into these stores it is a horrible experience with getting help or associates that do not know what they are doing. Is anything ever going to change with the stores? You can not even get to a district manager without going through an in store manager that do nothing to change things. Get some help that know what they are doing!!!

Horrible company

I purchased the hampton bay set in March. Set it up after it was missing the screws Home Depot had us come into the store to get some that matched and made us pay for them also. So today one of the chairs break and Home Depot says I am out of warranty. I had the chairs in my porch for 1 month. There's nothing they can do for us. So because they choose to sell crappy items and not stand behind their product Inwill no longer be shopping with them an anyone else who asks me I will give they negative feedback. I thought it was a better company but today the true colors showed.

Truely Disappointing

I served my country for ten years and at check out i was given a choice of their 24 month free financing OR a Military discount of 10%. They don't think that military vets are important enough to truly separate a veteran and their credit card terms. Credit card terms being 10% or 24 month free financing. If they upheld their military discount, they should give vets 10% off and still offer their free financing (26.9% if not)

Happy customer

Yup finally you guys have it right. Enough clerks to assist customers. I needed fencing for exhibiting paintings at a Fair. Had 3 clerks help me out. I left very pleased with getting what I needed. Way to go . . .

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