Home Depot Corporate Office & Headquarters

Ordered a Danby refrigerator on line. When fridge arrived and was unpacked it was found to be damaged enough to bend the frame. There was no apparent damage on the cardboard carton it came in. It seems we cannot receive a 1 on 1 exchange without first returning the damaged fridge and then reordering a new replacement fridge until the replace check is sent to us. That means we will be without a refrigerator for up to 8 weeks. Home Depot is extraordinarily slothful. We cannot be without a fridge ro 8 weeks. I think we are being punished for Danby's sloppy frame work and HD disregard for their customers. Beware of Home Depot.

It is a pity that the companies own products are not known by anyone.The band saw states it takes a 62 inch blade in its description. After two attempts at different stores I came to find out it takes a 59 1/2 inch which is only available online. They do not seem to care about the customers time or money.

Ordered the window installation Jun 25, 2013. Not getting much in the way of communications after almost 3 week I emailed the installation coordinator to find out what was happening with the project. I got a return email with "I don't know but I'll get back to you". Come to find out the windows were never ordered! I went to the store and found out they ordered them that day. I don't think they would have ever been ordered if I had not been proactive. I am trying to cancel the whole project and I am getting a bit of a run around. I could have had new windows installed elsewhere by now. The project will not complete as far as I am concerned. Live and Learn!

I was waiting for installation or windows. The sales consultant all the way up to the install team was TERRIBLE. I paid well over four thousand dollars and it took them over a month to get the paperwork correct. Do not do business with them.

Are you afraid to chat? Lots of bad reviews, I understand why! When I say I want that shed,-PUT MY NAME ON IT, buy the anchors from you, discuss with you what the best foundation would be, decided on gravel with sand, dig the hole put in the tarp, & gravel, go to YOU to get the sand & notice MY shed is gone! Found out Jason (mgr) sold it! Said he was sorry, checked- didn't fill the hole.

Your mobile phone app stinks. As a contractor I work in different areas throughout the county. And I like to use the phone app to locate the nearest HD store. This should be a very simple and helpful feature to develop. A function key that says "find the nearest store". Is this really that difficult? We are mentally challenged here, aren't we?

yall sold me a 2012 model lawn mower this year and it is falling apart and I need a new isn't 3 months old

working at the home depot is awful they treat us like we are nothing, the head cashiers discriminate against us, if you have the click you are treated very well but if you don't they treat us like crap. clearly hd doesn't care about its employees cause they have a high turn around with employees.

A disgrace. The Home Depot installers are sub contractors who have nothing to do with is marketed or promised at the store. It is taking over SIX WEEKS to get a in-stock door installed PLUS each call to the store takes atleast 10 minutes on hold to get an answer from an associate.."who cares about my important call". Yeah.

back in '08 I purchased what I thought was a quality stainless LG dishwasher based in large part on the recommendation of the home Depot Sales Associate...... what a piece of junk! I am on my fourth repair and without the promised extended warranty! Purchase price was around $750 with extended warranty...this is Asian marketing at its finest together with TERRIBLE customer service...

We lost everything in Hurricane Sandy. After our house was finally repaired, we went to Home Depot and bought a refrigerator, washing machine, dishwasher and stove. The dishwasher arrived damaged, they tried to slip it in without us noticing. We sent it back. The compressor on the refrigerator died on day 4, Home Depot did replace the refrigerator. One day 10, the front loading washing machine started leaking out the front. Home Depot will not replace it. They told us Maytag will come repair it. Repair a 10 day old washing machine? Way to take advantage of people who have already lost everything!

I currently work in HD for 6 months. And the management is horrible. They threaten us to get written up for customer or paint dispenser error. We get yelled at for taking a bathroom break and the supervisors take multiple hour breaks outside. My supervisor gets mad at us for asking for help when we get really busy. This is rrally not fair for us.

Folks... I love my Dripping Springs Texas - Home Depot and I shop there weekly because I do a lot of work. MY COMPLAINT IS WITH OTHER CUSTOMERS !!! The Loading Area is NOT Valet Parking! Take you lazy butts out to the parking lot where you belong. Walk to the store and after you make your purchase then proceed to move your vehicle to the loading area. Do not be so lazy and rude. Because we will have a problem if I have to wait for you to show up with your little bag when I am waiting to load my trailer!

Hello, I realize that I am a very small cog on a very large wheel but I believe I have a valid complaint. I purchased a $1000 door from you that was shipped on the 17th of last month. It spent five days in Chicago Heights, Ill. then and still six days in Spokane, Wa. and your customer support people first said it had not yet been ten days, then they told me to contact your carrier. Problem: It was and is over the ten day limit and I do not believe it is my responsibility to contact your carrier. Finally, I still have not received the door! Regards, Gary L. Sage Sr.

Ordered online the "Deal of the Day", showerhead for $49. Got to the page where they want your Credit card # and it shows the full price of $135.00. Went to Chat with Casey who said the price would change after I completed the order. Clicked on order and the price did not change. Went back to chat, which is now off line. Phoned customer service who said they would honor my request to cancel the order. They said the order would be cancelled. Wnet to check my crdit card statement online, yes the $135 charge is there. Three days later I get confirmation notice the item has shipped. Now I will need to drive 15 miles to return this thing to a store. Absolutely my last online order with HD.

I just went into the Lebanon TN store to see if I could order a Weber Grill that is not a stocked item. I did not want to order on line because I get a Veteran discount. The customer service desk woman advised me that it could not be done. No provision. As a result, I left and did not purchase other items that I needed. Went to Lowe's and got those items. Went home and ordered grill on Amazon.com. About the same cost, no tax and no shipping charge. Loser is HD, city, county sales tax revenue and maybe less employees needed at store.

I went to the store in East Hills (Bakersfield, Ca.) and was totally disgusted with the service there!

I am often at the 16121 north Dale Mabry store Tampa, Fla and purchase items. The prices are within range . Can You if at all possible have spring cleaning of your products in the Garden area that is covered in back I had to wash off the two wheel hand cart with your water all carts were really bad with dirt DO you ever take a fire Hose AND Clean and wash off those other outside products?? How can you sell completely dirty products that happen to be outside under the metal roof. Maybe you need to visit a local LOWES home improvement store to see they do put hand carts an expensive product they place theirs inside the A/C show room IT is summer now and spring cleaning I realize you have shortage of work hours for employees because of Americas now Depression. Thank You yours Great fully a concern shopper

I will never purchase a major appliance from Home Depot again! I purchased a gas range from there with installation. The range was delivered on Wednesday without the installers. i called and was told that a plumber would have to install the range because of DC regulations concerning gas. Ok, well where is he/she? i paid for installation. No one told me it would be a different person to do this. They told me I would be contacted within 24hrs. On yesterday i called back and was told the agent made a mistake, it would take 48hrs to receive a call to schedule installation. Well, 48hrs are up and i still have two ranges sitting in my kitchen and no one has called me. This is unacceptable. I paid for a services and i expected that service! Never again. Now i am going to the TOP! Maybe then something will happen! Or maybe I should just call my local TV station.

I have just returned from serving on a disaster team in Moore, Oklahoma. Our services were being provided from the parking lot of your Moore Home Depot Store. How wonderful to see your employees, your managers and employees from other areas come and help those affected by the tornado. Their willingness to help in whatever needed to be done was GREAT! Thank you Home Depot folks for your work and help during this difficult time. Blessings!