Holland America Corporate Office | Headquarters Contact Phone Number & Address

Russell Dawson and Kim Dawssn

5/18/12

We recently returned from a 12 day Mediterranean cruise which started in Barcelona. The itinerary was great, Florence, Rome, Naples, Catania, 2 small Greek islands, Corfu, Dubrovnik, Croatia, Venice. Our stateroom was well appointed and kept very clean on a daily basis by the room attendants. The ship as a whole was kept very clean the entire voyage. Service throughout the ship was excellent and the staff was most helpful for any questions. My wife and I were made to feel most welcome and comfortable. The food was of high quality and fresh. Presentation was good and the meals were varied. We especially enjoyed dinner and the opportunity to interact with a variety of passengers from all over the world.Service at dinner was excellent. We very much appreciated the variety of shore excursions offered and found each one we booked good value for the money spent. The tour guides were excellent and informative. I only wish we had more time in each port to see more of the sights but one can only do and see so much in a day. We also enjoyed the variety of entertainment on board, there was something for everyone's taste. We made the right choice and we will return to Holland America for our next cruise. Thank you HAL for a GREAT trip!

Gail Cook	2/22/12
I have a cruise booked that goes to Athens and Istanbul. with the unrest in that part of the med, what will happen? will we be able to change our cruise to a different part of the world?? We are not wanting to do this itinerary with the problems there. Please respond ASAP so we can rebook another itinerary Thanks

Philip & Lillian Leggio

2/8/12

Just returned from a 17 cruise aboard the Veendam South American and Antarcita on 1 06 12. This was our ninth cruise on five different lines so we know what to look foward to, but we did not expect this. From day one the tempeture in our room went from 55.0 degrees to a high of 62.0, in Antarcita no less. Spoke and wrote to every one on the ship and no one cared or tried to help, "Just I will report the problem".
Heck of a way to run a business, it costs more to get a new customer then to keep an old one but HA does not get the message. I paid for a cruise and got a camping trip, no less a $16,000 camping trip. I have written a letter asking for a refund, will keep you posted as to the results.

Susan Buckwell

8/10/11

My husband and I took a two week Alaskan vaction with Holland America. The hotel room in Denali was dirty and both of us woke up covered in bug bites. On the ship, our toilet overflowed the night we arrived. Supposedly, it was fixed. However, the next morning, at 1:00am, it gushed, soaking the bathroom the stateroom carpet and the hallway carpet. We waited at least 20 minutes for housekeeping. They cleaned the bathroom and told us it was fixed. But in the morning, we were wading in water. When we asked to be moved, we were told there was nothing available, but they offered us another room for a few hours only as the occupants were boarding that night. After missing a day and night of our vacation, Holland America offered us $50 by way of compensation, an insulting amount considering we paid $450 dollars per day. The ship's staff was indifferent at best and corporate offices completely uninterested in our complaint.

Margaret Parrott	8/27/11
Re: Cruise for 14 Days - Ryndam - embark: 11/21/201 disembark: 12/05/2010 Was a horrible experience - Ship obviously used to train new employees we were not informed in advance. Very sloppy, rude and unqualified personnel. A disappoinday cruise. Service and customer relations not like it was years before.