Harlem Furniture Corporate Office | Headquarters Contact Phone Number & Address

Wendi West

4/24/12

Let me start by saying my rating would be 0 stars if that was an option! I purchased the warranty on my couches that were purchased a few years ago. For 2 years I have been trying to get the decorated stitching repaired that is covered under the warranty. Someone came out to fix it, couldn't and said it would be replaced. There was even a delivery date. The piece never came. Corporate said they would take care of it- never did. The store in Lombard, IL that we purchased the couch from said that they would take care of the problem. Gina, the manager, spoke with me and said that she would get back to me within the week. It has been a month, no phone call, and when I call and leave messages I never receive a phone call back. Absolutely the WORST furniture company that I have ever dealt with. I will be filing a complaint with the BBB and letting everyone I can know not to do business with Harlem Furniture. I cannot believe that the company is not bankrupt yet!

	5/2/12
I should have read these before I fell prey to Harlem furniture. I bought my furniture April 6 and after a month later and four delayed delivery dates, I'm. Told that my furniture will arrive on may 29th. Not acceptable. I'm canceling.

LSANDERS

3/26/12

I SPENT OVER 9,000 IN THE ROOM PLACE A YEAR LATER MY INDIGO POINT GEL MATTRESS WENT BED I CALLED TO GET IT REPLACE AND THEY TOLD ME THEY KNOW LONGER CARRY THAT MATTRESS AND THE MATTRESS THEY DO HAVE THATS ALMOST LIKE MINE IS A 1,000 MORE AND I WOULD HAVE TO PAY WHAT THE HELL IS MY WARRANTY FOR!! THEN THE STORE IN MY TOWN CLOSED UP OVER NIGHT
AND THERES MORE ONE OF MY ARMS ON MY CHAIR CAME OFF I CALLED THE WARRANTY COMPANY AND THEY TOLD ME ANYTIME FURNITURE BRAKE OFF AROUND A SCREW OR A NAIL THEY CAN'T COVER IT THATS A MANUFACTURER RELATE DEFECT WFT!!! THIS COMPANY IS A DEFECT AND I TELL EVERYONE STAY AWAY THIS COMPANY DONT CARE THEY JUST IN FOR THE MONEY THEY TALK A GOOD TALK UNTIL THEY GOT YOUR MONEY ( P.S I HAVE TO GO TO ANOTHER PART OF MY STATE TO ONE OF THRER STORES AND PICK OUT ANOTHER MATTRESS AND IF ITS LESS THEN MY AMOUNT I WILL GET A STORE CREDIT BY THE WAY THAT DRIVE IS 3HR

Derek K	1/27/12
I purchased two sofas dec 1 and they said it will be in first week of jan. Now there telling me some time in March what a bunch of A holes to lie and lie this is not the way business is to be run.

Michael Borawski

1/4/12

I have purchased my furniture from the Room Place in the beginning of November and have still not recieved it. When the Asst. Manager of the Lincoln Park store sold me the furniture she told me that it would take 3 days. So I purchased it and than a day later, they told me it was on back order and would not be delivered for 2 weeks. I said ok, waited 2 weeks, they than said another month. I than called the general manager of the store and asked him why it would take so long. He said that the sales person should have told me that it would take this long. I informed him that it was his asst manager that sold it to me and, no I was not told. So than they call me right before xmas to tell me they are going to deliver it. Than call me a day later and tell me that it would be till the 30th of december. Than call me and tell me January 5th, and than cancel that and tell me January 17th. They lie, they dont follow up, I have waited 2 months almost and no furniture. I hope the corportae offices actually read this. My job consists of networking and customer service. They have over promised and under delivered. I will make sure that I tell everyone don't buy from the Room Place.

	12/21/11
i have purchased my furnishings there in total of over 5 thousand dollars.they'll say anything to please you and once you've purchased something that's when they begin to mess up.they choose my delivery date without asking me and the stuff isn't even here yet!i had to cancle two parties because of the lateness.they make me so upset i want to cancle the whole thing!

Joe	9/21/11
Garbage they never deliver like they say I waited 1 month for a delivery don't buy from them u will be sorry

Rachael K.

6/2/11

The room place is a procrastinating group of individuals who will delay your delivery for weeks to a month. I had ordered a bedroom set and have not had the furniture delivered yet. It has been a month already and no furniture. Room place customer service is a joke transferring you from person to person until you decide to hand up. Be aware new customers The Room Place will give the run around until you want to just cancel your whole entire order. The Room Place has cost me to loose 4 days of work because of their inconsistant organization skills. Garbage customer service. Will never order from The room place ever again!

Monica N.

5/25/11

The Room Place is a joke! Anything to please a buyer and nothing to please a customer after! THe warranty is a joke, customer service is a joke. I'm now on weekend #4, I can only do Saturday repairs and they either don't show up, go to the wrong address or missing parts! I WILL NEVER EVER BUY FROM THIS PLACE AGAIN! I would rather sleep in the jungle with wild Lions, then to walk into thier store again! Just wait, your day will come - new buyers!

C Pitcock

8/24/10

I just purchased a living room set and new tempurpedic mattress from the Room Place in Greenwood IN and the customer service has been horrible since. Their comfort garauntee sucks and they should be required to explain in detail the return and reselect policy. I have a $4000 mattress I can't sleep on and they are telling me I have to keep it 30 days and then I can reselect once. And if I choose a mattress of lesser value I get in-store credit. As if I didn't spend enough there!!! No way will I find something to spend the exact amount on so I will being paying them even more to buy something else that I don't really need.