Grand Furniture Discount Stores Corporate Office | Headquarters Contact Phone Number & Address

Miss J

5/21/12

my issue with grand is this i purchased a beautiful bdroom set, set up monthly payments and was on time every month for a whole yr well my gma passes away and i had to leave the state where i was living and relocate to where my fam was. so i makes a agreement with my roomate saying i cant take this (bdrm set) so would u mine taking over the remaing payment which was 700 she says yes ok well i leave and nothing is paid for the whole yr grands gets incontact with me saying account is passed due so im confused at this point cause i figured she was paying ...well she didnt so now its back on me. Yes customer service is very rude when i called to correct the issue or to get some understanding i ask well if the payments are so behind why not pick the furniture up this lady says to me we dnt want the furniture we want the money! i looked at my phone like WOW!! where they do that at?? anyway i continue to explain to her well my living situation has change and i dnt knw if i can pay well long story short court dates been issued now i have a letter of garnisment and one about the police coming to seized property can that happend when you receive SSI disability????????????????????????????????????????

Living In Virginia

5/21/12

My brother bought furniture on Saturday May 12 and set up the delervery date of Wednesday May 16th, they didnt show by 5pm that night when he called they said they cant come til next day 1030am, ONE man showed up that next day and wanted my brother to help carry a pull out bed up 2 flights of stairs, my brother got lucky and found 2 maintance workers where he lives at and they helped. he paid them 20.00.
my brother and myself went back to the store in norfolk va on saturday may 19th and spoke with store manager Mr. Brown and he would not give us the 20.00. he claims my brother agreed over the phone that he would help the man. why would he do that?
we both walked out and will NEVER walk back into that store again. they had us wait over 1/2 for manager to speak with us. they also had us picking up the stuff when we wanted it delvered to us. mess up place. Better Business Bureau and Facebook will know more.

Velma

4/25/12

"Ok for starters if I could give no stars that would be what I would give. I agree with everyone, Grand has the worst customer service ever. The ghetto women that work there are so disrespectful and rude. I wish I would have read the reviews before going here. BEWARE!!! DON'T BUY FROM HERE!!" Their customer service personnel are unprofessional, rude and condescending. FYI-don't believe any arrangements made through Ivory. She does not uphold her word. Why is it that everytime you ask to speak with the supervisior or request for the number to corporate they refuse to give you that imformation. Is corporate even aware of the customer service that is being provided to the customers. If anyone reading this post has a number to corporate please share if with me. And I mean a number to corporate not 1 of their offices in town where you have these non customer service skills people answering the phone

Nicole T.	2/15/12
They are full of crap. What company sets up a payment plan one day then the next day its null and void, both my accounts have freezes on them, and they basically took all my money I had. Now I have a sick son with no money. Do not get your furniture with them because they are rude as hell and will not work with anyone.

Dawn	2/9/12
Here I am again Grands had put an lein on my banking account and recieved the money not its 2/06/2012 and they sent a garnishment to my job and recieved more money. I am passed pissed when I get on the phone with these ghetto hood boogers. I dont care where I have to go I want my money back today not next week old crooks. I hate that store.

Irma

2/6/12

I agree with many of you the overraul experiance with the poor quality of Grand Furniture, when ask to speak to a supervisor they refuse, the manager of customer service was outrageous! she was rude and threathen me. I don't believe they get a customer service class before working there, seems like a whole lotta hoods and thugs that work there, no proffesional service at all. Please if your reading this and are planning to buy furniture go somewhere else or you will regret it.

A very Dissatisfy customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tai	2/6/12
Grand Furniture Sucks, they treat you with no respect once they get the money are the rudest people I like to slap the shit out of ms Parker she is a liar and very rude she thinks she all that fucking bitch!!!!!!

Marie Crespo

2/1/12

Why is it that everytime you ask to speak with the supervisior or request for the number to corporate they refuse to give you that imformation. Is corporate even aware of the customer service that is being provided to the customers. If anyone reading this post has a number to corporate please share if with me. And I mean a number to corporate not 1 of their offices in town where you have these non customer service skills people answering the phone

Marie Crespo

1/30/12

I cannot believe the Customer Service that was presented to me over the phone. The associate that I was speaking with was very rude and short with her answers. She was not willing to help me out in anything. When I requested to speak with her supervisior she refused to pass me to her supervisior. Had I know that I was going to have to deal with such poor service I would have never signed a contract. Now Im going thru hell trying to find someone in the company to help me and speak with me..Never again...POOR POOR POOR.. This company should be ashamed of themselves

Kris

1/30/12

I totally agree with the others Grand Furniture is the worst company to purchase from. I went there looking for a bedroom set and a couch, after looking at the bedroom sets i picked a particular one i started asking the price she said 999 for everything and you get the matrass and accesories free i asked again if everything was included and she assured me it was after signing, paying my deposit and setting up an allotment i waited a week later for delivery i had duty (military) that day so i had my boyfriend check and sign he said they had a delay on 2 items after reaching home and not seeing the two nightstands i figured those were the 2 missing items after going to pick up the items in the store a week later i was handed two lamps (considered one item) and picture frame and a vase for the dresser (number 2 item) i asked what about the nightstand and was showed a price tag attached to it and told i have to buy that seperately after being told it was a "COMBO" trying to return it i was told no return/refund after 72 hours....... NEVER AGAIN as soonas im through paying thats it with them!

Talmadge Lodge

1/27/12

I had the same experience. I had a bad experience, they hit my account after I had already paid them. The say you are getting a discount and then they take it back in fees, Grand Furniture is a joke, preying on the elderly, the poor, the people who need help the most and are just tring to come up in life. Grand Furniture will never get my business again. They messed up my bank account with the ACH payment plan. I repeat.....I will NEVER do business with Grand Furniture again.

Talmadge Lodge

Dawn

1/11/12

I have had two accounts with Grand furniture...recently I fell behind on payments and my contract was over I owed Grands 125.00. They have put a lien on my account for $182.00 and saying i owe more. They customer service was POOR and make me want to go to that corporate office and slap one of them ghetto a&* b*&ches. She didnt provide me her name and told me she didnt have to. I am so pissed I will ever in life get anything else from them I HATE THAT STORE!!!

Janet

11/9/11

I wish I would have known about this site BEFORE we bought our livingroom set from Grand! I would have changed my mind because 2 of the posts I read are exactly what my husband and I are going through right now!

Bought a couch and love seat as well as a coffee table set in February 2011. Couches started breaking down not even 2 months later. Have had the "insurance" people out 3 different times taking pictures and telling us they will see what they can do. Took an act of congress to get a district manager number.....finally did that and got corporate to agree to do an exchange.

We exchanged/purchased a different set over a week ago....can't seem to get delivery details worked out so that we get our new set.......finally came to our house today and brought the wrong couch and love seat!

So here we are.....4 months from when this all started.....still have no resolution. Now the tables are starting to warp, and we are having to go through the same process.

Spent a lot of money to get new furniture that is not worth the paper the contract is written on. DO NOT DO BUSINESS WITH GRAND FURNITURE. IT IS A HEADACHE AND YOU WILL BE SORRY!!!!

Jen

10/18/11

Same as above. I've been with Grand since 2008. I've purchased thousands of dollars and have paid faithfully on time until last month. I ran into some financial difficulties fall a month behind and they submit a warrant in debt!?!?! The people in collections/payments department are the RUDEST most HORRIBLE excuses for people on this planet. They have an attitude of entitlement and arrogance and don't even LISTEN to what is being said to them. After I'm finished with my contract, GRAND WILL NEVER GET ANOTHER DIME FROM ME!

NEVER AGAIN	10/13/11
GOOD GOLLY ITS OUTRAGEOUS - DON'T EVER BE LATE ON A PAYMENT 0 MELO"DE" BARRY NEEDS TO BE FIRED! SHE IS RUTHLESS, UNREACHABLE AND HAS NO COMPASSION FOR PEOPLE - SHE MUST GET BONUSES FOR MAKING THEM SO MUCH MONEY BY ROBBING PEOPLE IN ADDITION TO THE 40,000% INTEREST RATES!

C. Brown

10/14/11

My experience with Grand Furniture has been the worst experience that I have ever experienced as a consumer. The employees, Ms. Boggs in particular are rude, unprofessional and extremely sarcastic. I strongly suggest that the staff be trained to teach them how to effectively interact and engage customers in a manner that is cordial, polite and professional and enable them to enhance their communication skills.

They actually put a lien on two different accounts at two separate banks because I was behind two months in my payments. When I attempted to make payment arrangements, I was told it was not acceptable. You just can't win with them. I can honestly say I will never, ever purchase anything from Grand Furniture again in my lifetime. I will also discourage anyone who is thinking about purchasing from them.

Melissa

9/29/11

If the rating box allowed me 0 stars that is what I would give Grand Furniture. Their customer service personnel are unprofessional, rude and condescending. My son purchased furniture from them some time ago. He was laid off from his job and tried to renogotiate his monthly payments until he could get back on his feet. They told him they would not work with him. They would make arrangements that benefit Grand Furniture not him as the consumer. When his payments fell behind they placed a lein against him, freezing his bank accounts so he could not give them their payment. When he called to discuss this the customer service reps would not give him any info on how to resolve this. They wanted all their money up front. Even though he was still under contract for monthly payments. He has been to their store and even tried calling on the phone to no avail. When asked to speak to a supervisor because the rep was being rude and ridiculing him about being out of work she said she was the supervisor. This company should not be allowed to be in business. They swindle people into buying less than quality merchandise at outrageously trumped up prices and then offer no customer service to their clientele. I hope people are actually reading these posts before considering doing business with these crooks. Even the most prestigious credit establishments offer their customers suitable options when trying to resolve a debt. FYI-don't believe any arrangements made through Ivory. She does not uphold her word.

Tiffanie

8/9/11

I've been through it all to you guys! The quality of the furniture isn"t the best, its the unprofessionalism of the collections dept! Well this one certain collections rep (as I see was mentioned in another complaint) Tywandria Boggs!!! She is the most worst person I have ever dealt with! How did she complete an interview and get this job?! There should be some type of law on having people like her working. I have worked in collections as well and I didn't take customers past due account history personal. (like she does) Tywandria Boggs has hung up on me several times as well and has addressed every issue with an attitude. It doesn't make a difference if you call and keep abreast of your situation or not, she leaves a salty taste in your mouth! This company would proabaly have more sales if they get rid of her! I give the store 3 stars ,but collections dept gets JACK!!!!!!!! This woman most not be happy with her life! Find another job then!!! She is RUDE!!!

sabrina	8/22/11
Grand furniture is the Worst store I've ever had to do business. The associates are rude and don't have any sympathy or compassion. I've asked to speak to a manager on numerous occasions even left a message and never received a call back. I wouldn't recommend this store to anyone. Then I called the corporate number and the automated system takes you around in circles.

Reni	9/10/11
Ok for starters if I could give no stars that would be what I would give. I agree with everyone, Grand has the worst customer service ever. The ghetto women that work there are so disrespectful and rude. I wish I would have read the reviews before going here. BEWARE!!! DON'T BUY FROM HERE!!

Melanie

7/12/11

I was behind a month and a half and they issued a summons for garnishment in 12/10, luckly I changed jobs before it took effect. But in the mean time I paid up my bill and recently fell behind a month, I kept in contact with them to keep them up to date on my current situation and made every effort to pay on my bill. They resubmitted the judgement from 12/10 and now I have a garnishment for $1276 more than the actual amount I owe!

VIVIAN

7/22/11

I have been with grand furniture for over 20 years and have paid them off twice. Now do to economical crisis GRAND FURNITURE want to take away my furniture because my daughter has had and will have had heart surgery. The account representatives will not understand nor work with us they want to repossess items that we have been paying on for 7 years and near completion. We call our representative to explain way we are one month behind in our obligation to the company, however, every call is met with venomous loathing. I feel that the representative refuse to understand our economical crisis , nor are they able to address their customers with respect. Sure this mistreatment continue I will have to seek a higher authority. I feel this company should retrain the service people THEY HAVE NO PEOPLE SKILLS.

Vanessa

7/25/11

Grand Furniture is the worst company I have ever dealt with,I spoke with a supervisor Teresa Payne and Tywandria Boggs. Speaking with the supervisor was the worse experience she hung up on me and says she do the garnishment without listening to what I had to say. And the rep was the worst I have seen these females in person and the appearance is no different from the bad phone etiquette. Its alot of people that deserve a job and these two are the prime example of the ones that don't. GRAND FURNITURE WILL NEVER GET MY BUSINESS ANYMORE.

Heather looney

7/25/11

After reading all the reviews... I can honestly say we have experienced what the above customers have.
We bought our sofa and loveseat in February of 2010 and by December of the same year we needed to exchange them both. The frames had broken down and made horrible cracking sounds. After getting the run around by the service department stating that this was not a warranty issue, we finally were told that it would be considered a service exchange and needed to go to the store. We found a sectional that was a floor model, of course it was a little more than what we paid for the previous set, so we went ahead and financed the difference. We had a delivery date set up and they never showed. We called and they had to reschedule. They also told us they would not take the old furniture and we had to take it the warehouse ourselves. After arguing with them, they took it.The kicker was that our warranty was to roll over to the new furniture, ha... They charged us again for a warranty and then tried to deny it for 3 months. We finally received a refund and no apology. Everytime I would request a print off of our account transactions I would never receive one as promised. Never again will I buy from them!

George	6/15/11
Don't ever buy furniture or anything from grand unless u pay cash for it but even then I wouldn't! Very rude customer service! I was one week late on a payment and they sent we a warrant for debt! What kind of crap is that?

Antoinette

5/2/11

I wouldn't recommend Grand Furniture either! I was issued a refund due to overpayment and I put in an address change because I no longer lived there. They sent the check to the old address anyway and told me that I had to wait 30 days after it was sent out to be reissued another one. It's been 30 days and they had the nerve to tell me that I would have to pay a $35 stop payment fee in order to be reissued a new check. Huh!!!! Are you kidding me! You wnat me to pay for your mistake. I requested to speak to the person who was giving them that information and I was told that they don't speak to the customers. Poor customer service is an understatement. I will be contacting the Better Business Bureau too!

Jamie

3/23/11

This is the worst place ever to conduct any type of business with. I WILL NOT RECOMMEND ANYONE TO GRAND FURNITURE. I received a letter stating that I owe $416.71, when the balance is only $120.38. The representative stated that when she receives the $120.38 the other $290.33 will disappear. What type of business ethics is this? The representatives are too rude, uneducated, unprofessional and ignorant to be working in any professional establishment as such. You can assume the color of the workers by the attitude being displayed (enough said). No to mention that I had to be transferred four times before anyone answered the phone and could assist me. I contacted the corporate office lets see how long it takes for someone to return my call. Just a heads up if you are looking for furniture go to the thrift store I am for certain that it will last longer if you get it from there. I will also be contacting the Better Business Bureau in regards to this matter. To the owners of Grand Furniture you need to be aware of the people that you hire. I can forsee you going out of business if this type of behavior is not controlled.

Ashley

3/8/11

I order a bedroom suite, sofa, and dining rooms table from the two weeks ago, and still have not received it. I was told that it would take 7-10 days to come in. Then today i was told it would not be in for another month and that was only my bed. They don't have a clue when my table an sofa will be in. I asked for corporate number and they said there was none for them to give me. I don't understand this place. I should have known because i have heard horrible thing about this place from four different people i know.

Ari

2/4/11

As I type this I'm on hold with Grand Furniture trying to pay off my remaining balance and been transferred twice and on hold for about 25mins already... Dont they want their money or are they trying to make it difficult once again so I would have to pay another late fee?
Last month when I tried to make a payment the customer service was so unprofessional and the lady was extremely rude that when I asked to talk to someone else she said to not call here again and hung up on me. Of course I called back and talked to someone else and asked for a supervisor and this different lady told me they were unavailable.
30mins and still on hold! I will never go to Grand again and will let others know of their poor service!

Lynn	12/4/10
We just purchased a TV from Grand Furniture and have only had it 6 days and my husband does not like the picture quality on it and we just wanted to exchange it for another one same exact price and they told me once you take it home and open it, it is a used item and will not exchange. That is a bunch of BS. I will be calling corporate office and raise a big to do over this.

Tiffany	11/24/10
I am going through some crap now with Grand Furniture. I do not recommend them to anyone! They have some of my money and it has been hard to get it back. I just called the corporate office and of course they are closed. So hopefully one day I will get my money but I would NEVER buy another couch from them again.

Blah

10/14/10

Yeah Grand Furniture is like going to The Auto Connection to get a car. I had issues with them as well. I purchased my furniture and was pissed to see that i had a bed and a mattress but no support beams. i was missing my chester and my mirror to my bed room set. the furniture was in good condition however the scraped my bed room set a couple times. What I did was emailed headquarters about my experience within 5 minutes I had the general manager calling my personal phonre apologizing. Unfortunate was my experience but the result was worth it.

9/30/10

Grand furniture is the worst place I've ever gotten furniture from.

In the first week we had our couch and love seat set, my husband sat down and broke the board in the couch. He's not a big man, either.

It took over THREE months for them to agree to fix it. I had a hell of a time getting them to even come and get it, and the run around for the insurance we bought on the couch set was the most stressful thing I've ever been through. In my opinion, if you have insurance, you have insurance. Also, when they finally did come get our set we were left for almost a month with nothing to sit on. They do not offer a rental set for you to use while yours is gone.

The people who answer the phones are ghetto and rude. And that's when you can get them to answer the phones. My average hold time TO PAY MY BILL is about twenty minutes.

I also had a lady run my debit card twice in one month, not because I asked her to, but because she was ignorant.

I can't wait to have this paid off and we will NEVER EVER go there again. We were new to the area when we went there, it was the only place we could find. I sure wish we would waited a while and searched around.

If you're looking for furniture, I'd get it from the side of the road or a dump before I'd go there.