Gateway Us Retail, Inc Corporate Office | Headquarters Contact Phone Number & Address

very mad	5/14/12
this is my third and final gateway. customer service does not exist.

renee rethwisch

3/9/12

We had nothing but problems with are gateway computer less then a year old has been in repair with gateway four times,
We had such problems with support getting no were and sent every were with no help all i can say is gateway you need to get a handle on your support team it is them that makes a bad name for the company,,

Now after going thew the unpleasent ways with your support team i gave up and talk with David in the corporate office I and my husband gives him more then five stars he work with us keeped in touch and resolved every matter David is the type of person I would strongly suggest to train your support team ,Thank You David for all the help and many phone calls,,,,

faith

2/29/12

6 weeks after getting laptop it wouldn't boot up, said no bootable disk found, support couldn't help over phone and recovery disk also didn't work. I had to pay $25 to ship it, and was without it for 2 weeks. When it was returned it was scratched up alot and damaged. they want me to reship it and I'll be without for another 2 weeks. Gateway is the worst in customer service, and their products are junk. a few years ago I purchased a digital camera that took 4 batteries and they would die after 3-4 pictures. I will never purchase another gateway product and hope that no one else does.

Frank Lynd

11/21/11

My new Gateway NV5502 is the most difficult computer I have ever used. NO written instructions,and I had trouble registering it. Windows 7 Home Premium is no great thing either. I had an old Dell laptop that was slowing down, and am going to get it upgraded, and use it. If I can, I am returning this computer to the dealer. I got it two weeks ago. I was supposed to be able to hook this Gateway up to a new HP printer with the "Set up Wizard" on Gateway. Gateway didn't even have my computer listed on its upgrades, so now I have to work through HP to set this up.
Years ago, I had an iMac...the one that looks like a space helmet, and it was the best computer I have ever used, and required no security or stupid updates. Too bad that it became obsolete because of Microsoft required licensing. Maybe ALL new computers are rotten and hard to use, who knows???

Miguel Dias	8/31/11
Unfortunately their customer service is not so great... you rarely ever get someone in the U.S to help you with the problem.. And they try to get you off the support chat as fast as they can and they don't even ask if there's anything else they can do for you.. Normally anyone company would, but they just either hang up on you or close the chat session 2 seconds if you don't respond..

Benny C.

6/26/11

Purchased a Gateway® DX4850-57 from Compusa, Saturdday 6/25/11, set it up,worked well with out speakers hooked up. 6/26/11 hooked up speakers and got no sound. Checked pugs and settings all ok still no sound. Tried to contact customer support on the 800 # got no ware. Told me I had to pay to get answers. I just purchased 1 day ago and I have to pay for support you have to be f in kiding me, so I returned it. They just lost a customer and I would use a blanket and smoke signs be fore I buy again. But their is no other out there. HP has problems shutting down and Dell sends u to india for support. Forget about it I will just stay with my 10 yr old computer no matter how slow it is .... Hey Gateway YOUR CUSTOMER SUPPORT SUCKS!!!!!!!!!!!!

Rose Anne

5/24/11

I have had my gateway tech support for 4 years. Last time I reordered I paid 299.00. (service contract is for 2 years or 15 issues a year) I hadn't used the tech support for a year but need it now. My new pin number does not work. Tried for over 3 hours last night to get help. Typed on my pc with Sanjai and Rene. Useless. Rene gave me a number for customer service for today and it dosen't work. Called corporate office this am & was told to call back all customer service tech's are busy. Going to call consumer fraud and the ny news station that handles these problems I think it's channel 7 in ny. We should all get these problems but on tv and not just let them get away with it. I work to hard for my money !!!!!!!!!!! And so do YOU !!

HA!!! I Have you ALL beat

4/4/11

So my wife doesnt know ANYTHING about computers right. So she is having a major issue that only two things would fix. One (Which she calls in for cause they dont come with them anymore) are recovery CDs. Or TWO (Which she didn't know) was to press F8 on her computer during the boot up process to find the system recovery (Restore to Default) option. HOWEVER they tell her that she is out of warranty and it will cost her 100 dollars to continue the call. So she hangs up and figures she will just deal with it. So I get ahold of it when I finally have the time. I do a little research and figure its better to wipe it clean. So while trying to find out where to get reinstall CDs I find out about F8. I back up all her important information and then do it and BAM!!! It is working perfect again. So today I am on the computer messing around and I wanted to find out how much those CDs are for her to fix it if I cant or am not around. I find out she JUST ran out of warranty mid last month. She was STILL in warranty when the INDIAN company wanted to charge her 100 dollars!!! So I call in (Keep in mind this is after it is fixed and they tell me they dont make CDs for computers anymore) the "Supervisor" says he sees that she did JUST run out of warranty and he sees the documentation of the person she talked to and said he will take care of it. Honestly I bet he just went to the next phone call. He ACTUALLY had the nerve to say he would get it taken care of. As soon as I said I already fixed the problem I asked "WHAT can you do for me???? It is already fixed... What?" He had NOTHING to say. If you are doing research on getting a gateway, Acer or Emachine DONT if I could I would rate them a -4!!!! They are the same people. Next time DUDE... Im getting a DELL.

R.E. Roark

1/15/11

Beyond incomprehensibly poor customer support, technicians, worse ( if possible) outsourced worker's tech skills and language arts ( if you can't understand Indian dialects forget calling support entirely and go directly to their legal dept.), bad repair service ( that is if they manage to keep your computer - they lost 2 of mine at their repair facility in Tennessee!, more than a year apart so it's an ongoing problem).
If at all possible and regardless of how cheap it is at Wal-mart ( which by the way contracts for different parts in models than are available at other retail locations -in short a scam , and now being owned by a Taiwan based corporation , i would NEVER buy one, even if 99 US dollars or less).
If you are not a tech savvy PC owner forget Gateway's or e-machines computers.They are not going to honor their policies having hidden loopholes to most scenarios printed nowhere on materials that ship with the machines.If you absolutely need help from them, skip the usual channels and contact someone at their corporate HQ in Irvine CA- which means looking at their "investor relations" , finding a person's name and googling that name for extra-curricular activities, say , a golf tournament they played in for a charity- then contact that person's office by mail, or call via telephone...until you get that person and can plead your case..it is truly the only POSSIBLE to get resolution..otherwise you are wasting your time..

Robert Sinatra

11/23/10

The only reason why I didn't give your company a zero is that it was not an option. I had multiple problems with my NV54, including it powering off quickly, overheating and text jumping. It took close to 15 emails to originally even obtain a return authorization. I had to pay UPS $29 and be without a computer for 18 days. While the power and overheating issues were repaired, Gateway never did anything about the jumping text, which would occur at least twice in every paragraph. Although this was a real nuisance, I had no intentions of incurring another UPS expense nor be without a computer for 18 days. I regrettably tolerated this, for as someone who is seeking work, I needed my laptop for my job applications. As much of a nuisance as this is, I was tolerating this until I have now begun to write a novel. While I have already made four corrections to type jumping as of this line, I had no intentions of making several thousand corrections for a repair that Gateway had refused to repair. Therefore, on November 7th, I emailed Gateway and wanted to have this text jumping issue repaired locally, with Gateway incurring the expense. I received a system generated response that I would receive a response within 7 days. None was forthcoming. On at least one occasion, if not two, I sent Gateway service another email, the last one until today being on November 21st and stated that if I don't have a formal letter from Gateway stating where I can have this repaired at no charge to me, I will file an on line complaint and forward that to the corporate offices. Apparently, they thought that I was bluffing and as of 30 minutes ago, sent them the complaint that I filed with "My Three Cents" titled "Gateway Customer Service-The Ultimate Oxymoron" I further went on to say that if I don't have a formal letter by tomorrow morning stating where I can have this repaired locally and at Gateway's expense, I will file complaints tomorrow afternoon with the New Jersey, California and Texas Departments of Labor. As a former customer service manager, I would have been fired on the spot for the lack of a sufficient response. As can be seen by the number of emails that I have had to write, it is probably approaching 20. In short, if Gateway's refusal to satisfactorily address these problems is based upon costs, I will structure all of my actions to insure that it is not cost effective for your company to sustain its position.

incident 101121-00234

Sincerely,

Robert Sinatra

Heather L Morris

11/15/10

Customer services is AWFUL! You deal with India and you can't understand them at all!!! All they tell you is they can't help you. My computer is less than a year old I paid over $900.00 for it and it completely turns off. Won't turn back on and my keys keep falling off!!!! Awful, Awful, AWFUL!!!! I went from a terrible DELL laptop to a WORSE Gateway. I will NEVER BUY GATEWAY again. MAC is my next computer. BILL GATES can kiss my butt for all I care....his company does NOT stand behind their computers. NEVER BUY GATEWAY!!!!!!

jane doe

11/15/10

On August 9, 2010 I purschased my first laptop which for me was an important buy. Due to me being unemployed like many others I enrolled to online course to better my chances in being able to be re-employed. But to my surprize on October 7, 2010 just shy of two months the monitor turn black and as many of the complaints i've read I too went through the worst time in trying to speak with a human and when I did it was awful customer service with India and the english they where both rude and with horrible attiude problem. The motherboard also went bad with only shy of two months they had it for a total of 17 days to only get it back worst it had virues that won't there before and the screen would turn white and back and fourth switching, battery life very short. Then only 14 days of it being service the monitor turn black again. Went again through the horrible experience of tecnical support and they want me to ship it to them so that he could be "repaired" but I'm very afaid of what will happen to it. With all the stories I've read it's obvious that GATEWAY does not give a damn about their product or reputation I think I should just paid for someone else to have it fix I 'll save myself from all the aggravation and sanity I'm a middle-age women with health problems and I'll be damn if GATEWAY will get the best of me. What I don't understand is with so many complaints why aren't they out of business and/or a class action law suit. I just don't get it?

Not Gateway

11/1/10

Gateway is full of it. I have a Gateway laptop and have not had it for a year and the customer service in India sucks. The guy David(GWSI213) refused to give me the corporate office number. I do not understand why I have to call India for assistance when I paid Dollars for this piece of crap. For everyone that is disgruntle with this piece of crap just finance one and avoid all the calls and do not pay them any attention or money. I spoke to three different people and not one could help me. Why in the world would I pay for shipping and handling, when I have paid for this in full, I still have to drive and use someone else computer.

B. Naveed

10/30/10

Gateway is poorest in customer servivce. Their Tech. Dept. is bench of cheap and cheat technicians. Gateway Repair Shop called me with message that my computer is ready. At the time of pick, I test the computer, the problem was still there. Technician told, that he knew this application was not working. Then they called to pick the computer. If I haven't tested computer right at their repair centre, then gateway will blame, it was working when delivered to me. I did some thing wrong. I am suffering with this computer with more than 6 months. But no hope, they will fix the computer. Gateway used very cheap parts but charging 1st class price. I will not recomend any one to buy gateway products.

Michael

10/20/10

I gave them 1 star because zero was not an option. The outsourced customer support is horrendous with canned answers time after time. It took me 6 emails to kind of get an answer to my question for what an error code meant. They sold me the wrong recovery disk and keep telling me that since it was opened they will not accept it for return...not sure how I was supposed to realize it was the wrong disk until it failed to run on the computer.

While the computer worked Ok for 3 years...its now a large paperweight as they don't stock anything for computers over 3 years old and my only option is a brand new retail version of windows to see if that might boot.

Horrible horrible customer service...i would never buy a gateway product again.

Pastor Jones

10/11/10

I totally agree with you. gateway is one of the most crooked companies out their. I have been calling trying to get the situation resolves with my suppose to be brand knew 17' screen labtop for about 3 weeks now. We PURCHASED FOR OUR CHURCH TECHNICAL DEPT AND I GOT A LEMON. I CALLED TECH SUPPORT MORE THAN 5 OR 6 TIMES PAID 26.00 TO SEND THE COMPUTER BACK TO GET IT FIXED. GOT IT BACK TODAY 10/11/ 10. AND THE DVD DRIVER STILL DOESNT WORK. THEN THE WANT TO TELL ME WHEN THEY SHIPPED IT IT WAS WORKING. SO AFTER GETTING IT BACK HOME PUT THE DISC IN TO INSTALL NORTON BACK ON IT IT WOULD NOT WORK!!!! YES I AM SO MAD!!!!! I CALLED HSN AND TOLD THEM THAT I WILL NEVER BUY A COMPUTER FRON HSN. THEY BUY JUNK. NOW GATEWAY IS A BUNCH OF JUNK. I THEN WENT IN AND DID MY OWN TROUBLESHOOTING AND AFTER THEY TOLD ME THAT THE COMPUTER WAS FIXED WHEN IT LEFT THE REPAIRS. IT WASNT BECAUSE I WENT IN AND I DID SOME RROUBLE SHOOTING "THE COMPUTER" TOLD ME THAT IT DID NOT AND I REPEAT DID NOT HAVE INSTALLED A PLAY BACK FOR THE DVD DRIVER. THE COMPUTER AFTER SCANING FOR ERRORS SAID A PLAYBACK DIVER WAS NOT FOUND ON THE COMPUTER AT ALL!!!!!! NOW YOU TELL ME IF THEY FIXED THAT WHY DO I HAVE TO SEND THE CHURCHES COMPUTER BACK TO GET FIXED A SECOND TIME!!!!!!!!!! i AM GOING TO SPREAD IT EVERYWHERE I GO DO NOT BUY A GATEWAY COMPUTER, ACER OR ANYOTHER BRAND!!!!!!!! WORD OF MOUTH HURTS!!!!

william dogali	9/17/10
gateway has piss poor customer service the rating is below zero. every gateway product is going into the garbage.no wonder why there customer service line are always busy there products are junk/ word of mouth advertising is the best advertising and i will tell everyone ont and i repeat not to buy gateway

Tom Intiso	6/17/10
Once one of the best companies for customer service, now ranking as zero. I plan to get rid of any and all Gateway products I own after my abyssmal experience in attempting to reach customer service.