Empire Vision Centers Corporate Office | Headquarters Contact Phone Number & Address

Darren Wilson

4/2/12

I have had several poor experiences at Empire Vision in Corning,NY. The problem being the amount of time to be waited on and finally the rudeness of the Asst Mgr. I had scheduled an appt for 145 on a Monday afternoon, when I had made the appt. the girl informed me that was a good time because I would be seen by the Dr following his lunch. I just returned home from my trip there today for a quick check up to see how my contacts were fitting (this shouldnt have been a big deal I have been wearing contacts for several years) not only did I sit and wait 20+ minutes but was informed that the Dr was busy and would need to be interrupted after I had just witnessed him walking through the front door sucking on a straw from a fast food place. Finally I informed the asst mgr that I just wanted my prescription so I could take my business elsewhere and she refused. I would advise no one to go to Empire ever.

Gale Cramer

2/24/12

In April 2011 My husband had an eye exam @ the East Greenbush office. He specifically asked the doctor about cataracts since his mother had them and he felt something was floating in his right eye. He asked for glass lenses due to his work & was told that it would be 7-10 wait due to the glass lenses and the script. 2 weeks later we were told that they came in but w/the wrong script, they were sent back to be fixed. 1 week later they still were not in, but the girl said we will put a rush on them (why did they wait so long to put a rush on them?). Long story short we finally got the glasses, a pair of free glasses w/plastic lenses & half the money back for the original pair.
Here we are Feb. 2012 and my husband went to a "real" eye doctor and was told he has not 1 but 2 CATARACTS and pressure bleeding in his left eye. The doctor said it would have been obvious to the doctor that the cataracts were present!!!!
I would NEVER RECOMMEND EMPIRE TO ANYONE.

Erin	2/9/12
I have been trying to get in touch with Customer Service as well and have had no luck. Had a very poor experience with Empire Vision - customer of almost 30 years, and will not be returning.

Susan

11/16/11

All three of my family members wear glasses full time and have used most vision centers in the Albany NY greater area. The Empire Vision Center in East Greenbush NY is excellent. They are attentive, patient and very professional. I have an eight year old boy who seems to need adjustments about every two weeks...they are always friendly and welcoming to us when we go there. The prices and service are the best around for what you are getting.

Maudie Howell

5/15/11

. To Whom it may concern

I am writing to you about your company. I have had so may glasses made in 1-1/2
Yrs. I had to have my lenses made over, because they had spots on them.They told me that something splash on them and made the spots
So I had to pay $25.00 to get another pair made.
Well now I have had this pair for about a month 1/2 and now they have scratches
on the lenses now. So now if I take them back are they going to make me pay again for the new ones. If so they do not really guarantee them.
If I don't get any satisfaction I will not be getting any more glasses for your
company again.
I hope I hear from you soon.
Thank You for taking the time to read my e-mail to you
Thank You
M.howell
585 638 6192

laurie darling	4/16/11
the empire vision office in Geneva N.Y. has 2 very rude female employees. Very poor customer interaction. I am making a written and verbal complaint to corporate mgmt. The young female is rude and I have had two very rude interactions with her. The other employee Was rude during this one incident. Something needs to be done.They both fail to understand customer satisfaction.

Dr. H. G.Gousous, M.D. , FACS

3/19/11

Dear Sir,
Unfortunately I was directed to get glasses from your location on Watervliet in Latham, New York, the treatment was below average. I was able to put up with the mild rudeness of the people managing the fron desk. The glasses I bought, supposedly very good quality, broke down in February when i was on vacation. Being a very busy surgeon my first chance to bring them back was Saturday March 12, 2011. The store was closed for unexpected repair,fine. Monday the 14th I came back to the store , told the young "lady" behind the counter the problem. She said down on a chair, what is your first name we will call you when your turn comes. She was very rude. I SWALLOWED THIS, I ASKE TO LEAVE THE GLASSES , AND TO COME BACK LATER, SHE IGNORED ME AND WALKING TO THE ISIDE, JUS SAID SID DOWN ON A CHAIR, mean while the optician came, she was not any different from the front desk person. I could not help telling her in a very loud voice heard by every one "sitting on a chair" LADY THIS SERVICE STINKS, I WILL TAKE MY BUSINESS SOME WHERE ELSE, ALTHOUGH I BOUGHT THESE GLASSES FROM HERE. I did ,guess what the other place could not be more pleasant and respectfull, and you know what, they said no charge inspite me insistin to pay.
You know what,I doubt you will post this. I SUGGEST YOU GUYS CLEAN YOUR ACT, IT IS VERY EASY TO REPORT YOU TO BETTER BUSINESS BEREAU.
H.G.GOUSSOUS, M.D.FACS

Constance Breunig

12/16/10

I bought no line bifocals last year. I have suffered with head aches and blurred vision. I though I could trust you and never thought that you would not test my glasses. I just went to my eye doctor. He told me that you put the wrong prescription in my glasses. I went to your Henrietta office this morning and they told me that they would not stand behind their product. I am notifying our local new affiliates and my attorney. I plan to sue for malpractice. All I wanted was a new pair of glasses.

Frank Giustiniani	8/17/10
The price I paid for todays exam to get bifocal contacts was $70.00 higher then three other competing vision centers in my area. Their price was $90.00 - $100.00 for the exact same exam. I unfortunately found this out after I paid for the exam. I have made four calls to Empire Vision customer service to no avail. No one to talk to. No one calls back after leaving messages.

Judy Loucks	7/15/10
I have been trying to get hold of a customer service person and have left several messages. I have been a customer for approximately 15 years. COULD somebody liisten to me--it's good PR. Thanks and have a nice day. 518-371-9777