Dsw Inc Corporate Office | Headquarters Contact Phone Number & Address

Karen

5/12/12

I went to purchase a couple of pairs of shoes at your Boston, MA location. Because I didn't want to use my credit card, I asked if I could write a check for the $97. The sales person said this would not be a problem. She asked for a MA license and I gave her my ID. I've done this before at other businesses. However, when she went to finish the transaction, the computer said to call for authorization. She called some 1-800 number, gave them the information on my check. My check was then DECLINED even though there were sufficient funds in the account to cover the amount. I have never bounced a check ! I was not given a reason or a code as to why the check was declined. So, I paid with my credit card. Which did clear. The sales person apologized and suggested I check with my bank. Which I did promptly. The bank said all my previous checks were all fine. They did not understand why my check had been declined. I refuse to call this Certgy company and give them my information because now I'm worried that they ARE trying to scam people out of their information. This is ridiculous !

employee

4/28/12

i am no longer an employee at DSW as of yesterday. With my grandfathers passing last week i was mark off for calling in for my grandpas showing and funeral. I do not think that is right that they can do that. Also I have had many problems with the managers and employees that I worked with their. One of the managers that treated me like crap, anything that i would do i got in trouble for but others doing the same thing didnt. i dont even think that i want to even shop there anymore because the motto Americas Favorite Place to Shop is flase. I worked there for 8 months and i only like it for the first two and that is because i found out how fake everyone that works there is i will make sure to call corporate myself on monday and complain about managers that i had. if anyone ever would come up to me an ask if i think they should work there i would tell them no unless you want to be treated like your a slave.

Employee

4/22/12

On the other hand, I love working here. I've been an associate for about a year and worked in two different locations in two different states. My managers are awesome and we are really like a family there. The District Manager is also very friendly. She's in and out of our store all the time. We go out of our way to make sure all the customers that enter our store leave happy. It is rare that one of our customers leaves angry. I would say, at least the DSW's that I have worked at are well on their way to making DSW America's Favorite Place for Shoes

Bianca

3/3/12

I love DSW, but it really concerns me to see that they throw so much paper and plastic in the trash. They don't recycle, bc I asked the employee if they have a special recycling program and he said no. I can't stand that DSW doesn't recycle. It is irresponsible with so much paper, cardboard, plastic that they handle. So much can be done with all that material.
I don't wish to continue shopping here knowing that DSW does not recycle, and I really hope this changes.

Ms. Z angry customer

2/18/12

I went in the Buckhead store in Atlanta Georgia. I was pleased with the selection but the customer service was horrible. A floor worker an older white lady, slim, with dark brown hair followed me like I was trying to steal she never even offered assistance. She tried to put my items back twice. Thats when I had to say something. She complained about cleaning up after customers. It was horrible. I purchased 154.00 in shoes but I may have purchased more. I won't ever go there again. DSW needs to train their employees better on controlling shrink. I hope every African American girl in a jogging suit isn't treated like I was. I'm so pissed I might just return what I purchased.

Chris w.	1/29/12
Since when has it become a coporate policy that people can't wrk one day a week the last time I looked up part time meant 0 to 31.5 hours emphasis on zero u need to get ur Maryland DM under control her mouth lies and actions are going to cause u a lawsuit. I didn't know that if u were a DM u made coporate policy.

torrie

1/20/12

DSW treats their customers like royalty and their employees like slaves! It is the ABSOLUTE WORST PLACE TO WORK!!! I worked in the Atlanta area and the district manager there is a liar with mean and unusual intentions. I was told I would be promoted but I was repeatedly over looked by because of my skin color. All because DSW wanted more "diversity" they would hire "diverse" employees at 5-10 dollars more!
If you are not a favorite of the district manager, which pretty much means if you don't look like a supermodel, then you get treated like garbage!

Keisha	1/15/12
I went to the Brandon store a couple of weeks ago. I was approached numerous times by a worker named Sarah. She made me feel extremely uncomfortable, like I was stealing. I liked some shoes but I ended up not buying them due to that reason. She also stays in your face has no sense of personal space.

ELENA BURCHETT

12/18/11

I ENCOUNTERED THE NICEST WOMAN AT YOUR STORE IN CONCORD, NC. TWANDA PHILLIPS. I WAS LOOKING FOR A SHOE FOR MY DAUGHTER-IN-LAW AND THE SEARCH SENT ME TO A STORE IN CHARLOTTE, NC. THE MANAGER WAS NOT HELPFUL AT ALL. I WAS RELUCTANT TO CALL THE OTHER STORE I WAS GIVEN, BUT DID SO. SHE WAS SO HELPFUL AND KIND. WENT OUT OF HER WAY TO HELP ME. HATS OFF TO THE NICEST SALESLADY IN NORTH CAROLINA. SHE WILL BRING CUSTOMERS BACK. SHE HAD SUCH A PLEASANT VOICE, WAS HAPPY AND AN EXCELLENT REPRESENTATIVE FOR YOU ALL. THANKS AGAIN FOR HIRING THIS YOUNG LADY TO REPRESENT THIS COMPANY. I WOULD GIVE HER A 10+.

Chris m.

12/2/11

Dsw is America's worst place to work or achieve any kind of goals I was lied to repeatedly by a certain district manager who claimed there were no full time positions in a new store opening only to find out there was and I came recommended by my store manager and a assistant for the position I guess cause I didn't work for victoria secret previously I wasn't qualified to move up the ranks of dsw. That's why ur new store has so much unprocessed freight ppl say it's hard to shop and other managers comment that there r idiots who don't know what their doing running the store it's called karma u got what u deserved. Btw u need to discuss dress code with ur DM's wearing a shirt dress that comes way above the knee and no leggings in a store opening is not appropriate attire or professional at all.

angel lonewolf	11/30/11
take me off your mailing list. the store in edmond ok left a bad taste in my mouth and i will never enter a dsw store again. i can see why you do not want people to contact the corporate offices,you hire lame employees and you know it.

Deborah A. Mills

11/7/11

I'm Deborah Ann Mills, a Marketing Coordinator with United in Uniform. We're a private website for police officers, firemen and military personnel. We assist these individuals find discounts they are eligible for while they are traveling and on vacation. Does DSW shoes have any type of a discount program for these officers? At
your earliest convenience would you please contact me, via email or by phone. My email address: deborah@unitedinuniform.com. Contact phone number: 321-244-2909. Best regards.

Anson

10/21/11

I purchased a pair of shoes for my wife off of DSW's online site. I accidentally ordered the wrong shoes and when I tried to call customer services 1866 number and ask for a rep , I get the background music..... for an hour the 1st time. So i figured they were at lunch. I called back an hour lateron hold for 20 min. Called back and was on hold another 30 minute... does anyone actually work at this place or is it just a front to sell drugs or something. Very upset to speak the lightest. Would be nice to actually be able to talk to someone even if they told me I had to wait and return the shoes... how unprofessional

J Jones

10/12/11

My advice whenever you have a issue wtih these companies jsut report them to the BBB. You will get it resolved.
Their customer servic eis no customer serivce. I am currently havign issues with an online purchase, I called into chgne my order minutes after it was placed it, I was on the lien for almost 30mins. when I got a rep she told me she can't chgne the order but she will send an email to the warehouse??? my question is what is the purpose fo C/Serv. they shipped it out and then they have the nerves to charged me again antoher $8 plue for what I dont know left a msg for one their mamger told her willb e contacting the BBB if this is not resolved.

Deborah Mills/ Orlando Fla.	9/21/11
I would like to have a email address for corporate. My email address is deborah@unitedinuniform.com

Employee	8/28/11
I work there and i don't even like it. AMERICA's FAVORITE PLACE TO SHOP!? PLEASE!!!............IT WILL NEVER BE AMERICA's FAVORITE PLACE TO WORK. YOU GUYS NEED TO LEARN TO CONTROL YOUR MANAGERS' OUTBURSTS AT US for doing NOTHING!!! to get yelled at for.

kathy

7/19/11

As far as shopping its an ok store. i wouldnt say its my absoulte favorit but its nice jsut like any other shoe store. Now as far as working there....STAY AWAY.. so micro managed. I was lied to and lied to. I was told i would get a mim of 20 hr a week and they stated me off at 20 then the next week went to 18 and just kept going down, they cut my hours so much i was getting 14 or less hr every 2 weeks. they would call me and tell me not to go in. the managers in Frico Tx do not know how to do there jobs correctly.i would never treat my employess the way i and so many oters were treated. My last day there was the day i gave my two weeks notice. I only got to work 1hr and 50min then they sent me home. called me the next day to tell me they cancelld my shifts for the remading part of the week and then didnt even put me back on the scedual, worst place in the world to work and the worst expseriance i have ever had with a group of managers.. all i have to say is pathetic

Velma Biggers

6/14/11

I see that other DSW customers have had the experience of trying to write a check at DSW and was declined for NO reason. The check company being used by DSW is Certegy. It is unbelievable what they put the customers of DSW through so much embarrassment and stress and then cannot give an answer for denying the customer's check. I spoke to management at DSW, Bud in particular at Madison Heights, MI store located at 14 mile and John R, he seemed to be kind by did not have the power to assist or protect this customer. The check company was very evasive as we tried to get an answer for the denial and they refused to help me. I did receive a letter from Certegy at my demand 2 weeks later that explained the denial stating: "Regarding the decline you experienced, although there were no returned checks on file, the check fell outside of approval guidelines". What does this mean?? My check has been declined only there.Therefore, it appears that DSW does not want to fix this and I am no longer going to shop at DSW.

Ronald Ortega

6/1/11

I was declined when making a purchase paying by check. When I called back to the store at which I was declined to find out the name of the Check Approval Company I was informed that they could not tell me that. That I should contact my bank and that they will have the information. That is the biggest crock of bull that I have EVER heard. First off I have never bounced a check and secondly I have a right to know the company that declined me so that I may know as to why they did. Was it Telecheck, Certigy or who? To say that my bank will know is the lamest response this side of the Mississippi.

	5/11/11
The manager in the DSW store in Portland Maine treats the employees very unprofessional. I don't believe she, Kim, has a degree in management. I believe she was probably hired as an associate and just work there long enough to become manager. She is inexperienced and has little professionalism. There is a huge turn over in help and it is most likely her management.

	5/11/11
The manager in the Portland Maine store is very rude and does not have one ounce of professionalism.. I can't believe she is the manager.

Martha

1/15/11

The DSW in Wayne, N.J. have the rudest people I've ever encountered. The cashier refused to take the deduction that was on the sticker of the shoe. She said we don't take deductions from those stickers. How stupid can she be? Very disappointing to encounter such rude employee's, especially when we are in a recession. The Corporate office should make sure that their employee's are trained in customer service etiquette before they start.

Kimberly

12/7/10

I purchased a pair of Steve Madden boots for $59.99 about three weeks before Thanksgiving. Absolutlely loved them...but while wearing them home to my parents the eve before Thanksgiving the heel cracked off...and it was a pretty thick heel and I am not a large person.

However, since I loved them and wore them fo two weeks I threw the receipt away. I took them back to the DSW where I had purchased them in Robinson Township in Pittsburgh, PA.

I was explaining my story to a female member of management when a large arrogant man came over and ask what the situation was...I proceed to explain to him what happpened and that I just wanited to exchange them for the same pair if they had my size...I did not want to return them. He said he could not do anything with out a receipt that I could have bought them anywhere.

I told him that I thought he should stand behind is product and why should i be out of a 60 dollar pair of shoes when they only lasted 3 weeks. He roceeded to tell me that Steve Maddns are solod everywhere. I told him that yes they are but the same style that DSW is caring would not be found in Macy's or Marshalls for that matter of fact. I said the same exact shoe is sitting right there on your shelf...and I think it is bull shit that you are not going to make good on your merchandise. At that point he told me to get the hell out of his store that he did not have to listen to me. I tolod him I was calling the corporate office and he said good my name is JOe now get the hell out of my store. I have called the corporate head quarters and nobody has returned my call in two days. I will never make a nother purchase at DSW shoes and be sure I tell everyone I know about my experience. So if you are reading this I have a great suggestion....SHOP ZAPPOS.COM...free shipping, better selection, and great customer service! DSW is terrible!

A Higgins	12/2/10
I take offense to the Holiday tv commercial. Is this really what we want to teach our children? I will not step foot into a DSW store and I believe the viewing public deserves an apology for this tasteless marketing campaign.

dee marshall	12/1/10
I called dsw store in fort wort texas, young girl ansvwer my phone but she was rude and told other sales person I have tick and strong accent what I was talking abouht I hear all concervation, I had very clear conversation only think sales person didn' have patience and hasn't train enough.

R Thompsn

11/24/10

With schools and the media on full alert with anti-bullying issues I cannot believe the DSW Holiday TV ad. How incredibly RUDE, Nasty and down right off putting. If you get a gift from someone you should have the courtesy to say Thank you and then do with it what you like, but to advertise rudeness because of receiving the wrong gift is just wrong!
I wouldn't buy a thing from your company.
Happy Holidays.

11/8/10

I was an employee in the Novi, MI store for three weeks when some real shaddy stuff went down with the manager. Very unprofessional. My level of professionalism would not allow me to work for them any more so I quit. After sending a letter to the corporate office and not recieving a phone call or a letter back I called to speak with someone and they appologized, but they did not assure me that the problem was going to be investigated or taken care of in the proper manor. I have never witnessed such unprofessionalism on so many people's part from within one company in my life. DSW should really be ashamed for the way they treat employees! I nor will my family or friends ever support this company.

MRS. TEMEH M. SHORE	10/21/10
ON WEDNESDAY, OCTOBER 20, 2010 I SHOPPED IN YOUR DSW SHOE STORE IN WILLOW GROVE, PA. A YOUNG FEMALE SALES ASSOCIATE ASKED IF SHE COULD BE OF HELP TO ME. HER NAME WAS KELLY JEAN. SHE PROVED TO BE OF UTMOST ASSISTANCE TO ME AND WAS VERY PATIENT AND POLITE. SHE IS CERTAINLY AN ASSET TO YOUR COMPANY.

BEATRIZ CALVIN	10/14/10
I think DSW is a great place to shop. I like the variety of brands and styles and that you can help yourself to find your sizes. I just wished they would also carry VANELI.

Danielle Batie	10/5/10
I placed an order online to have 2nd business day shipping, I ordered on Saturday and I assumed the shoe will be here Tuesday by 4:30, not exactly. It takes one WHOLE day just to process the order which actually means your not going to receive your shoes until the 3rd day. Don't be fooled by 2nd day shipping, if its not an emergency you may as well do standard shipping

Denise Perini

5/5/10

Last weekend I went to shop at a D S W shoe store in Palm Desert, Ca. Not one of the sales people, including the manager asked me or anyone else if they could be of any assistance. To make matters more interesting every employee in that particular branch, including the manager looked annoyed or angry. Not one smile. Not one hello. Today, my daughter phoned a D S W shoe store near her area in Irvine, Ca. She spoke to two different people at the same store, and found them both to be rude. She called to see if they had a pair of shoes in her size. The first person she talked to put her on hold to go supposedly look. Then someone else got on the phone and asked my daughter if she was being helped. She responded with, someone is looking for a certain size of shoe for me. the salesperson replied, "oh, we don't have that size". she asked how do you know, you didn't ask me what I needed. He responded, I just know. Wow! how does this shoe store expect to stay in business with people of this demeanor working for you.

scott taylor	5/14/10
thats just calafornia honey