5 Reviews For Country Inn & Suites Headquarters & Corporate Office

We stayed at the Country Inn Suites in Rock Falls. It was very clean and very nice. The help was so nice and helpful. If you are in the area, we highly recommend this is the place to stay.


This company is slave labor in Meadowlands , Pennsylvania. One person does 8 jobs as housekeeper, laundry, desk, errands for guests, cook, and cleaning on no benefits and minimum wage. There is no manager only an assistant who comes in once a week. How dare you get paid while your workers are your slaves.


I had been staying at the Big Rapids Country Inn & Suites for the last three months. In that time frame I have had to question billing three times each with three different answers and still can not get an answer to why they changed by card after writing them checks for the last two weeks I stayed. There is still food crumps in the corner and I stepped on a painted acrylic fingernail with my bare feet getting into bed. You would think with all the charging going on they could buy a vacuum and someone to run it!!!! Thank Goodness for the Holiday Inn........

Unpleasant stay

We stayed 4 nights. Some staff were very nice but the rest was very rude. We were questions at check in how many "really" are staying in the room. We have 4 rooms booked. Our chair was taken on the third night but was not replaced. Imagine 3 adults and a child and no chair to sit unless we lay down on the bed. We usually stay at this brand, but probably will not book this brand of hotel in future again.

Not happy guests

My family and I booked and stayed 3 nights. Room was nice and housekeeper was pleasant. Customer service at the service desk was rude at night. I'm not sure why our chair was taken out of our room without notice and the room chair was not replaced. Why would you take a chair out of our room while we're still checked in and not have a replacement chair? My family usually stay at this brand of hotel from Birch Run, Michigan to Chicago, Illinois, but thinking we will not stay at this hotel again if we come back to visit.

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