Benihana Corporate Office & Headquarters

This is the second year in a row that I haven't received my Birthday coupon from you guys. I go to your Ontario Ca. restaurant like 2 or 3 times a month and not just for special occasions. It would be nice to feel like I am valued customer at least on my Birthday.

do not visit the dearborn, MI location only if you want unequal portions or are willing to tip the cook for more and wear a low cut shirt for extras

I use to love coming here for lunch and would so often. the other day me and 2 others dinned in for lunch. our experience was horrible! our whole table 8 complained that the rice was hard and they told us it was over cooked or no good! worried I had to go to the doctors to make sure the meat and veggies i ate were not bad as well. we were told not once but twice that a manager was too busy to come talk to us. we had to get up and literally chase down our server to get a re fill on our hot teas. I would not recommend this place to anyone.

Very unhappy, and others should know this. I filled out an application for my birthday 365 days ago in the store in Concord, CA. I inquired yesterday why my birthday certificate had not arrived. I then went online myself to register to see if that would make a difference, only to be emailed an told I just registered for the first time today and it would be up to 10 business days to process. Well, maybe this is how you save and get people into the restaurant, but it is unacceptable customer service and treatment. I called corporate office, the Chef's Table, emailed, and did all I can. The next thing is to go elsewhere with business.

just because my husband is employee the manager (oma) told him to had to wait beacause she had to sit customers first excuse me but what was he. did not even bother to apoligize:/

***Piss Poor Service***Went to Benihana's (Northville, MI) on yesterday. It took 30 minutes for the cook to start preparing the food after the order had been taken. The mushrooms were cooked to damn near death with a ton of pepper in them and the cook gave out noticeably different portions of leftovers to the table. Manager promised to take %30 off each bill at our table, however once my best friend and I received our bills, there was no discount taken. After going back and forth with the manager, the bill was discounted %30 excluding alcoholic beverages...At the conclusion of this less than desirable experience, the waiter tried to stiff my best friend out of her change. In the words of Florence, Benihana can "Kiss my grits". Never had problems at the Dearborn location.

My daughter made a reservation for her 18th birthday dinner. I followed up the day before explaining that it was her birthday and we were bring seven girls. I picked several items off the menu so there would be no confusion. I also made the girls menus so that they would be prepare. We arrived, the front desk was informed and even took a picture of the girls. After I left the girls, they were taken upstairs. The girls reported that the chef seemed new, had no knowledge of the menu and what was included, lack any interest, was not fun. My daughter was embarressed by the lack of any entertainment. The girls had to ask for their appetizer because the chef went right to preparing the meal. They were not given their green tea. I sent a email explaining that we were disatified with the service of this chef, and basically my daughter's birthday dinner was a bust! I have not received any email back, no call, nothing. I guess the restaurant does not care. My daughter's friend went to the same location for her birthday. The party was given hats, the chef performed several tricks and it was fun. She even got to cook with the chef. This is why we chose this location. VERY DISAPPOINTED, especially that Benihana's doesnt care enough to respond. Susan Wynne 305-345-5939

PLEASE GET RID OF MY PERSONAL INFORMATION!

I jsut a review. I don't mind if you post the review, but please don't put my personal information on here. Thank you.

I have been a customer of you'll for many years. I go on a weekly basis. Last year I had to complain about my birthday coupon. I was told that Idid not have to apply every yar. As of today, I still have not received my birthday coupon. What do I do as a regular customer to be treated fairly? E-mail me at brendahemphill@clear.net.

On my last birthday in Nov 2011 I did not receive ny certificate via email. I did check and I am still a member of the chef's table birthday club. Is there a reason why I did not receive the coupon? Thank you

never got my b!day coupon either this year buts thats ok, there is a new japanese restuarant in my area where you just show your drivers licence and the meal is free, tastes much better and the cooks are japanese not mexican like in benihanas. you can take me off your list , i wouldnt step in a benihanas again if the meal was free. i will also write ever restuarant review site i can find and tell them about the lousy way you treat long time customers and your food actually sucks compared to other places

I went to the benihanna in troy mi. I purchased 2 chicken rice bowls and 5.00 of garlic butter to go. The waitress packed up my food but failed to pack the garlic butter. I called the resturant back once i realized it wasnt in my to go bag. I called back and the eastablishment was gone. I call the very next day at ten anfd i was given the run around they accused me of lying about not getting the butter i specifically told them i ordered it to cook with my xmas dinner. I am very insulted and hurt. I always eat at beni hannas and I will definitely will not be back.

This is the second year in a row that I have not received my birthday certificate. I have emailed your Chef's Table twice and not received a response. I'm not sure why you offer these certificates if you do not follow through and send them. I am very annoyed and now the month of November has ended and still nothing.

I am so surprised at the above comments regarding the birthday certificate. I requested my certificate the end of July for an August 8th birthday and I received it in my email on August 2nd! I wasn't even sure I was going to receive it on time so I was quite surprised and very pleased that I did.

Hi, I tried to use Benihana birthday certificate last week at a Benihana's, but I was told I could not use this as the code has already been used before. I have no knowledge of who could have used this code before, I was going to a Benihana's for the first time in my life, so I have no idea how this happened. It was very embarassing to be told this in front of the other customers with whom we were sharing a table and I had to leave the table with my wife after ordering our food and our salad was brought in. Please provide me an explanation as to how this could happen and I need to be compensated accordingly for this was no mistake of mine.

They won't send me my birthday coupon, yet I signed up for (and receive all their spam email). What am I getting in return for all these emails? The waitress said I would get a $30.00 birthday coupon! Yet when I call, nobody answers... unreal.

trying for days to obtain a birthday$30.00 gift certificate for my sister. who does NOT OWN A PC. I had my birthday @ the restaurant last month and was satisfied. my guests at my party said. "what a terrific idea, how can we do that ? " etc. so I mentioned 'how'.. Now i want to obtain a gift certificate for my sister, as mentioned above. then reading ALL THE COMPLAINTS ABOUT THE CUSTOMER SERVICE. I'M IN THE SAME SITUATION. '''I.E. CANNOT ETC. BECAUSE COMING FROM THE SAME PC .. WELL, SO MY SISTER HAS HER OWN EMAIL ADDRESS AND LIVES DIFFERENT PART OF THE CITY.. WE DO NOT LIVE IN THE SAME CITY.. SO SHE HAS TO ???? DO WHAT TO GET A CERTIFICATE. I CALLED THE LOCAL RESTAURANT.. WHICH IS LESS THAN A MILE FROM HER RESIDENCE .. HOW CONVENIENT !!!!!!. AND THE MANAGERS (PLURAL) ON DUTY SAID THEY HAVE NO CONTROL OVER WHATEVER NEEDS TO BE DONE. THAT THEY WERE ON A CONFERECE CALL WITH HQ? ETC.. I DON'T KNOW WHAT HE AND SHE SAID. BOTH MANAGERS (PLURAL )SAID ETC.. AND I DON'T HAVE TO REPEAT THIS REQUEST. WE FREQUENT THERE ONCE EVERY MONTH OR MORE DEPENDING .. FOR MEALS. AND FOUND OUT THAT THIS COULD BE A GOOD THING, WHEN WE FOUND OUT ABOUT THE $30. BIRTHDAY CLUB. TO MAKE A VERY LONG STORY SHORT.. WHAT CAN I DO ? WITHOUT GOING THROUGH WEEKS OF SEARCHING FOR AN ANSWER. MY SISTER'S BIRTHDAY IS APRIL 26.. AND WOULD LIKE ANSWERS OR SOMETHING. 'AFTER READING ALL THE SAME COMPLAINTS YOUR HQ ? HAS RECEIVED. I, NOW KNOW I AM NOT ALONE IN COMPLAINTS.. SHIRLEY. SMH@ECENTRAL.COM... 303-807-0286.. 303-617-7206.. OKAY, THERE ARE MY 3 CONTACT NUMBERS FOR YOU TO CONTACT ME. RSVP ASAP ?????

Please,sent my W-2form in this address-P.O.BOX#100940,ANCHORAGE,ALASKA 99510.So I can file my taxes.Thank you. From:Mr.Rolando Herreria

To whom this may concern: I placed a reservation at the 23611 Chagrin Blvd., Cleveland, OH 44122 location on the 18th of january for my father's 60th birthday the following Thursday 1/27/11, i was put on hold for a little while and a manager cleared my reservation for Thursday January 27th at 7:30 for a party of 14 people. The gentleman on the phone was very nice and wished my fatgher a happy birthday. However when my party arrived tonite January 27,2011 at 7:00pm , half an hour early for our reservation we were told by a very rude front of the house lady( i did not catch her name)that we could not be seated as we were early for our "reservation". That was fine we let her know that we will be happy to wait to be seated as we were early. as 7:30 passed and i asked her about the reservation that we set she ignored me and proceded to argue with another customer , the party that was scheduled for 7:00 that the restauraunt and bar are full and they will need to wait for thier reservation to be seated?? I asked her again on how long before we could be seated and she told me that we will need to wait for the 7:00 patry to be seated before we can be seated, by then it was 7:45, when 8:00 had rolled around I asked her why is it that i had to make a reservation a week in advance for my party of 14(Ido understand that this is a large group for any restauraunt to accomodate) when the reservation would not be honored when we got there, she simply said , "you need to understand that it is not your turn. At this point I have had about enough of her unprofessionalism and crudeness,. THIS LADY HAS NO BUSINESS WORKING THE FROUNT OF ANY RESTAURAUNT.She is the main reason that i decided to take my party elsewhere.While in the lobby I placed a call to Bahama Breeze, a restauraunt across the street and they promised that i could be seated in the time it would take my party to get there. needless to say we left the restauraunt. This was our first impression of your restaurant and will not be returning. As we were leaving the reastaurant , the manager offered me various discounts and offers for gift cards.I politely declined and thanked him for his time. I did recieve a call from the manager, (i think) apologizing, and to see if he could offer to mail me gift cards and discounts. at this point all i can ask him for is to get a better fronnt of the house attendant and teach them to be courteous the customers , weather it is one person or 20. no one should be made to wait half an hour past thier reservations, and trated as rudley as we were treated. I have recieved better service from Mcdonalds on w.25th in the ghetto of cleveland. I hope that you do not take this as an insult , but as an oppourtunity to better your service at this location. I do expect an answer to my e-mail. Thank you for your time. Natalie Melendez