77 Hot Metal St. Pittsburgh, PA 15203
(412)432-3300
Reviews For American Eagle Outfitters Corporate Office
Lindsey  | 4/24/12 |
| These reviews are ridiculous. AE IS AWESOME. They have the most lenient return policy of any store I've ever heard of. Of course you can't do an even exchange by returning one style of jeans for a different one. But you always can if it's just a different size. Don't complain bc one pair of jeans got a broken belt Loop bc your daughter pulls up her pants with them when u can return them without a receipt and get store credit to buy whatever you want. I hate that the only people to give them reviews are the ones that want to complain. If you have so many issues shopping online why don't you shop In the stores and have someone help you? I've been to multiple ae stores in pennsylvania and they are all full of great associates and managers that are more than happy to help. Problem is that all stores have to deal with rude customers and then they wonder why the people working aren't sweet as pie to them when you're screaming in their faces. | |
Tamara  | 5/2/12 |
| YOUNG ADULTS BEWARE!! My recently turned 18 year daughter went to AE to make a purchase and she was conned by the Store Manager to apply for their credit card account so the mgr could get credit for a contest they were running for employees. She told my daughter it was for their Rewards Card and she could offer her an additional 15% discount plus a free item. My daughter had NO clue it was for a credit card account. We are just getting ready to apply for her student loan at college and she now has a decline of a credit card on her credit history. I have a rewards account with them which is something of a rewards system for purchasing items and receiving coupons in the mail. My daughter understood that was what she signed up for not an actual credit card. Unfortunately, there is nothing I can do about them already running this on her credit history. To make things worse, my daughter didn't receive the promised 15% discount and was charged for the item that she never intended on purchasing to begin with. I went through the Customer Relations to lodge a complaint where they could only say it is not their intention to pray on unsuspecting, unknowing young 18 year teenagers but they do actively seek to get cusotomers to apply for the credit card. She indicated my daughter should have been asked to complete an application - that didn't happen - she provided her SSN and that was it. Hard lesson for my daughter to learn that if a deal sounds too good to be true, it is and she is very vulnerable to less than ethical businesses, such as AE, to try to take advantage of her now being an adult. BTW - the Customer Relations Rep was able to pull up the receipt and see that my daughter didn't receive the correct discounts and was still charged for the item - I received a commitment that the overcharge would be refunded in the next week. Carolina Mall, Concord, NC | |
meg  | 4/20/12 |
| I like American Eagle but I do not like being lied to. I received the 20% coupon in the mail shortly after I purchased clothing. Since I had worn none of it I brought it back to return all the items and re purchase with the coupon. The un enthusiastic sales person made up some BS that I couldn't return anything and buy it back until its been 24 hours. So I went and pulled the same items of the shelve and bought them with the coupon. As I was leaving the store the manager was putting the pants I originally brought in to the store back on the shelve (that supposedly can't be sold for 24 hours). You can return items and re-buy them with a coupon!!! Save your money and don't let them fool you!!! | |
| alice wimert | 4/1/12 |
| We were shopping at our local mall in Washington, PA. We purchased some items at the store and tried to use our discount coupon and was told it was invalid because you could not use it when they have a sale. The coupon only said that it could not be used in conjunction with a gift card or other coupon. Did not have either. We made a purchase for around 58.00. My daughter decided to come back to the store at the end of our shopping trip for an item she decided to buy after all. We were informed by a very pleasant clerk that we were eligible for an aerewards card and we could also use the 20% coupon on one full priced item. We explained that we were there earlier in the day, we not offered the aerewards point card and not able to utilize the coupon. She was the manager this after noon, we dealt with the manager in the am. Poor information provided in am, poor service and by no means was interested in more business for his store if he did not offer us the discount or rewards card. He was at store 02090 and cashier en25. | |
| Diane Boese | 4/2/12 |
| My family I went to the American Eagle in the Wisconsin Dells. We where there for the weekend and thought we would do some shopping and use my son's discount since he works at American Eagle. We found the items we needed and went up to the register and asked the girl if we could use my son's discount, she said he needed to show his ID. My son did not have it on him at the time so we asked if she could hold the items and we would come back later and get them. When we returned later no one could find our items and all the salesclerks where not very helpful. I told them she put the items by the register and no one even looked there. I tried to find a T-shirt in a large and asked one of the girls if she could look in the back and she finally told us after 5 minutes that she couldn't find any. I asked a diffrent clerk to look for a large in Boxer's for my son and she never got back to us. The manager never even tried to help us out and just stood there and watched the whole thing. I feel your employee's need to learn some customer service techniques and use it. This store seriously does not know why they are there. FOR THE CUSTOMER!! Store #02154 On a seperate note my son works for American Eagle in Madison, WI store #893. He has tried several times to give his managers a copy of when he is able to work around going to school and they have constantly scheduled him when he has classes and they don't even apologize or help find someone to cover the shift. They expect him to. I feel if the managers screwed up the schedule they should fix the mistake and not the employee. He has asked off for Easter which is this weekend and when he got the schedule he was scheduled to work. He wentand talked to one of the girls at the store and she said she remembers him giving her a note in fact his the first one to ask off and yet he still got scheduled. I would like to know what American Eagle thinks they are. They don't take care of the customers and they don't take care of there employees. so what are they in business for? That is the question.(jfboese@centurytel.net) | |
| Jody Ganzermiller | 3/14/12 |
| The American Eagle store was very busy in Fair Oaks Mall, Fairfax, VA on Saturday March 14, 2012. I thought I had brought a coupon with us but remembered leaving it on the counter by accident. The cashier was really nice and checked for me. She said that there weren't any coupons out at the present time. I said it was given to my daughter at AE check out last week and the cashier confirmed that it was for your new store Areo? The AE store was packed, but one of the floor workers got us a great, large fitting room that just opened up around the corner! It was great. We bought over $220 of clothes and I took out a credit card so I saved 15% bringing my total down to $173.06. Overall, I was very happy with AE. My daughter is 5'9" and it is hard finding long enough jeans, AE has long jeans in every color!!!! Thank you!!!! Jody Ganzermiller jganzermiller@atsc.com | |
| John Smith | 3/14/12 |
| I went into the beverly center and I was helped by a young lady by the name of Valencia Allen. I only went in to grab a couple of shirts for my New York trip. This girl amazed me because not only did I leave with a couple of shirts, but also 2 of the same jeans (i loved them that much) 2 button downs, a pair of cargo shorts, swimming shorts, and she even talked me into getting the 2 for 20 boxers. This was my first time in this store and I left more than satisfied. I really wish I could have done more than just a survey to show how much I appreciated her help because she was AWESOME, she really does deserve some recognition of some sort! ... if customer service was good like this every where I'd definitely shop more often. I will for sure be coming back into AE if not to this one in the beverly center, I hope the associates are as helpful as she was at different stores. | |
| Emily | 2/20/12 |
| I went in my local AE (Oxford, Al) store to buy my husband some jeans. I was looking for a particular size and cut. I ask the manager if she had the size I needed in the back, and was told no, if there not out then I don't have them and just walked off. When I was ready to make my purchase I had a coupon for 30% off and ask could I use it the manager said yes so I laid it on the counter for her to scan & had to remind her to use it. While waiting for my daughter to pay for her items, another customer ask the same person (manager) for help and the manager totally ignored her. That particular customer confronted her (the manager) about her attitude. The manager was calm, but not very nice to the customer. I have never had a problem with this store before and was totally shocked by the treatment I received along with how the manager was acting. | |
Cary Kassir  | 2/20/12 |
| I recently returned an item that I had purchased for my daughter on line. I was able to easily exchange the item with help from the sales associate. I inquired as to why the sizing in the jeggings and mini shirts were clearly not the same. The associate also experienced the same sizing problem and suggested by a size smaller when purchasing a mini shirt. I was very happy with the service I received. | |
| Former Employee | 2/11/12 |
| I previously worked at American Eagle and absolutely hated it. They promote fake behavior and force their employees to nag their customers. I'm fine with answering questions and being available to help bust asking "are you finding everything ok?" or "what are you shopping for today?" every 3 seconds gets really irritating. I personally hate it when sales associates try to push me into buying a product or do things like bring me items that I didn't pick out to the dressing room. How invasive is that? The things I was asked to do on a daily basis made me very uncomfortable, and my managers were all very pushy. One of them once said to me, "I will hit you if you leave the dressing rooms one more time." and he wasn't playing around, he was legitimately angry with me for putting away my go backs instead of bugging everyone in the dressing room. So ridiculous If you're looking for a friendly and comfortable work environment this is not the place for it. The workers are spiteful, and fake. Terrible work experience for me. | |
| Jessica | 1/18/12 |
| I have also been waiting for a refund from this company. I returned some items from an order I placed back in November. They dont pay for shipping back so I had to pay eighteen dollars to return the merchandise which is ridiculous. I received email confirmation they received it and would credit the money back. It has now been two months and still no credit. I have called customer service numerous times and told someone would be in contact with me. The only contact I received told me they had already processed the refund which of course never hit my credit card. Today the customer service rep told me her supervisor would not be able to help me either I had to wait for corporate to contact me. I am disgusted with them now and they have lost a good customer. I placed orders with them on a regular basis throughout the year and now there is no way I will give them another dime. | |
| damian | 1/16/12 |
| poor, poor, poor service. No smile when they help customers. No response for the questions I had about the sale. I had to ask very specifically to get "yes" or "no" response. I get better service from the mom and pop stores who speak little or no Engish. Where's www.ae.com/tellus???? | |
| Former Customer | 1/7/12 |
| I recieved a coupon in the mail for $10 off any purchase of $10 or more. It expired on 12/24. I went in on 12/23 and tried to use it but was told that I couldn't because they had a 40% off sale going on. The coupon did not say could not be combined with any other offer. Basically they mailed out a coupon that could not be used because the 40% off sale was on everything in the store. I wrote customer service and got an email back apologizing for my being "confused". I went back a week later because my daughter needed a belt. The belts were marked at $19.99. They rang up at $29.99. I asked the sales clerk and she said that it was "selected" styles. I said that it wasn't marked that way. She said it was in the fine print. I checked it out and it was there in very small print but part of it was covered by the lip of the price holder. I asked her how we were to know which belts were the selected ones. She said that you had to have them rung up. These are very poor, dishonest sales practices. | |
| JD | 1/6/12 |
| I made a purchase on the website at the beginning of November 2011. My order was canceled a week later and replaced without notifying me that half of it was backordered. The backordered items were later canceled due to popularity. It's now 1/6/2011 and I haven't been refunded. I have spoken to customer service several times and have exchanged many emails which I still have. 20 days ago they said I would be refunded in 3 to 7 days. Where the hell is my money? | |
| Alison | 1/5/12 |
| On your receipt it says go to www.ae.com/tellus. Why put this on your receipt if it doesn't even exist. I was already mad after receiving very poor customer service at your store and then I try to go to this web site and couldn't find one. Your employees need to learn to be friendly. The one I encountered acted like I was bothering her because I wanted to make a purchase. I have been a manager of a retail store in the past and I know this girl will do this to many more customers. When I asked for a gift receipt she gave me a dirty look and never thanked me or smiled. Wont be going back to that store. | |
| joseph fuentes | 1/2/12 |
| I was a hard working employee for A&E who worked his way up to become a well known asm. Let me tell you something. For a company that stands behind a well known product so well I was surprised they wouldn't stand besides there employees just as much. Once tricked by another Sam to refund him for a purchase. They were quick to throw me out when I worked my asday in and day out to support everyone and everything that haA gift bpufht by a third to do with ae. Yeats down the road I still regeret my trust for this unknamed employee but still stand waiting to hear about why you would treattreat someone so poorly over ten dollars. A gift purchased by a third party in the wrong size and a returning it improperly due to poor training really screws you over. I am still in process of writing ceo. Really shiftyby ae not to offer any sort of email . Promised the world and shaded to nothing. Thanks ae. | |
| Elena Thompson | 12/30/11 |
| American Eagle is one of the best stores I know! There always having sales which make the item even more reasonable. American Eagle also has all the latest styles that I would wear. | |
| Andrew Bennett | 12/31/11 |
| My daughter loves ae, that is her favorite store she goes in there every time we go to the mall. | |
| Janet | 12/27/11 |
| I have been more than excited with my experience ay American eagle in store and online purchases. The staff are very experienced and knowledgeable of you products and helpful during the djoppinh experience. My we rewards are benificial and text alerts aren to know when I'm going shopping. Love the experience ! | |
| J.D. Springer & J. K. Swift | 12/21/11 |
| We shop the mall store in Bartlesville, Ok. The employees there are GREAT!!! We have a favorite, Bryttne Allen-SHE ROCKS!!! Her customer service skills are far above and beyond any we have ever encountered. We absolutely appreciated everything she did for us. JOB WELL DONE!!! | |
| Peggy H. | 12/17/11 |
| I recently shopped at American Eagle - one week from Christmas. I asked for a gift box and the snippy clerk said they just ran out ten minutes ago. Christmas season comes every year and you cannot determine that everyone needs to warp their gifts? This happend to me at Hollister's two years ago and I have never been back to the store for this reason. Looks like I will be adding American Eagle to "never shop there again" to my list............plan on telling everyone I know. | |
| MELISSA | 12/17/11 |
| I WENT TO AE CHRISTMAS SHOPPING FOR MY 2 TEENAGE BOYS AT THE UTICA, NY, SANGERTOWN MALL STORE. THEY REALLY LIKE AE JEANS. I WAS VERY EXCITED TO SEE THAT ALL JEANS WERE 40% OFF. I PURCHASED 4 PAIRS. COULDN'T OF BEEN HAPPIER. I RECEIVED GOOD SERVICE AND COURTEOUS SMILES. THANK YOU FOR THAT. I AM HOWEVER BAFFLED HOW LONG IT TOOK ME TO FIND THE WEBSITE TO GIVE YOU MY FEEDBACK TO RECEIVE 15% OFF MY NEXT PURCHASE AT AE. I AM EVEN MORE BAFFLED AT HOW MANY COMPLAINTS THAT I READ FROM OTHER CUSTOMERS. I HOPE THAT I CONTINUE TO RECEIVE THE SAME COURTEOUS SERVICE AS I HAVE IN THE PAST. PLEASE PROCESS MY 15% COUPON ASAP, AS THERE WERE A FEW SHIRTS AND SWEATSHIRTS I WOULD LIKE TO BUY MY BOYS FOR CHRISTMAS... THANK YOU | |
| GREG | 12/17/11 |
| I ALSO WENT SHOPPING AT THE AE STORE IN SANGERTOWN MALL IN UTICA, NY. I WAS CHRISTMAS SHOPPING WITH MY WIFE. SHE SHOWED ME A JACKET THAT SHE LIKED, SO AFTER SHE LEFT THE STORE I SNOKE BACK IN AND BOUGHT IT FOR HER. THE STAFF ON THE FLOOR WERE VERY HELPFUL AND FRIENDLY. I REALLY APPRECIATED IT CUZ I HATE SHOPPING. PLEASE SEND ME MY 15% OFF FEEDBACK DISCOUNT COUPON SO THAT SHE CAN GO BACK TO AE AND PICK SOMETHING ELSE OUT FOR HERSELF. THANK YOU AND MERRY CHRISTMAS... | |
| Dotty | 12/18/11 |
| I went to American Eagle today to exchange a pair of jeans bought for my son I just needed a smaller pair because I did not have the receipt yet the tags were still on the jeans they were a gift for my son the employee said oh well we do not sell these anymore so I can only give you the price of 15.00 (hmmm do not think I have ever seen a pair of jeans for 15.00 at AE)because they are on sale he said so I went to the rack to find another pair of jeans in a smaller size the service was poor from the girl on the floor.. When I returned to the register the guy said oh my manger said since we are having a 40% off sale I can only give you 8.00 towards your exchange??? I asked to speak to the manger and he was using the register next to him he just smurked giggled like a little girl at the fact that I was upset never said a word to me knowing I was getting upset he decided to just stand there and listen.. both of them thought it was funny as other shoppers were waiting and listening they also were getting angery at the employees attitude towards me. This is AE in the Brea Ca. Mall.. If you are looking for service do not shop here they are rude and have no clue about customer service.. To make things even worse I was with friends from Canada and since I can not drive due to having Eye cancer my friends were floored about the way this was handle by the manger and his employee... Something for AE to teach there employees is service you never know who you are dealing with!!!! | |
| Susan | 12/20/11 |
| I have a big problem with AEO I placed two orders on 11/26/11, received confirmation That my order was shipped 12/1/11 On 12/6/11 my order was returned to AEO Here it is 12/20/11 and am expecting a refund Back into my visa debit card for instead found Our from my bank that my card has been debited Again yesterday 12/19/11 for one of the same Order amounts that I have been so patiently Waiting for a return of payment I need my bank account credited back not Once but twice for the amount of the purchase Of items that I haven't even received once I will no longer order anything from AEO any Longer They are just not worthy in my eyes | |
| Michele | 12/20/11 |
| went into the AE in the layton hills mall (Utah) to buy a simple gift card this afternoon the store was busy but not packed there was a line of about 3 people on one side of the checkout counter with one girl ringing up stuff 4 other girls were standing on the other side talking In asked one of them if I could buy a gift card she replied the girl ringing up stuff would help me when she was able, so we stood in line to buy a gift card for 10 minutes , cannot understand why at the busiest time of year you only have 1 person helping people and the rest of them are to involved to help the paying public( Great service a real winner in my book) be sure to bring my bed next time for the long wait so we dont have to disturb the employees at this store | |
| Donna | 12/20/11 |
| Where is the feedback survey? also, just wanted corporate to know that a salesman in ae took a sale ticket off an item and then rang up the item full price. He argued with my daughter and I in front of all customers. Poor customer service. My daughter couldn't get the item because it was now full price. You won't get too many points for this kind of behavior. | |
| mother of young female employee in Tennessee | 12/12/11 |
| my daughter just called me very upset because the general manager at her store asked her if she "was wearing their jeans"? my daughter said no that should could not afford them and the general manager stated "then maybe you shouldn't go to the cookie store". my daughter stated that wearing their product was not a condition of employment their. BUT, the kicker was a manager than Chris, who has given her problems in the past, told her "then she shouldn't eat so much". HOW DARE HIM SAY THIS TO A FEMALE COLLEGE STUDENT. On Saturday the 10th, he yelled at her for not picking up the pace when it took her 2 minutes to check a customer out instead of one minute. even though the customer was completeing an credit application. What happen to GOOD CUSTOMER SERVICE. I understand that my daughter is not prefect but if the management is having a problem with her, isn't the best thing to do is call her into the office and speak with her. POOR MANAGEMENT SKILLS. NO, I WILL NOT REVEAL HER NAME OR CITY DUE TO RETALIATION. | |
| Angelina Valles | 12/12/11 |
| I shopped there and on my receipt it gave me a website to visit and give feedback of my shopping experience in order to receive a 15% discount on my next purchase. However, there is no such website ANYWHERE on the internet. Is this false advertisement in order to persuade customers to make purchases at your store? I would appreciate honesty from any company I spend my hard earned money on. What can you do to rectify this? | |
| Frank Vaccaro | 12/11/11 |
| On our first visit 12/10/11 at the Orlando prime Outlet my Sun Trust check (Florida bank) was rejected by the Telecheck service they use. The account had a high four figures of balance. They did not know how to contact Telecheck. I used a credit card. Telecheck really does not want to approve a check since they are the guarantee firm for the check. If AEO wants to accept checks, dump Telecheck. How much business has AEO lost by using this method? | |
| Pissoffcustomer | 12/5/11 |
| I will never shop at this corporation again. I have had issues with the return policy before but today takes the cake. I bought the jeans at 40% off and kept the receipt. Was I told when I bought these if they didnt fit you could not get a different pair for the same dollar amount. What type of store are you???? I'm really going to give a Christmas gift to a relative that cannot wear the jeans and goes back to the store to exchange them and have to pay the difference with the recipt in hand!!! Again what type of business is this. I am so frustrated at this time, not only will I not shop again, I will also being turning your company over the the better business bureau, and give you a very good crappy comment on facebook as well. Customers are very hard to come by now of days, so keeping them would be a concern of mine. Never again in any....and I say any American Eagle store. | |
| B Freeman | 12/2/11 |
| Stopped by AEO in Gadsden, AL mall on Thursday to shop for Christmas presents for relatives. They had a great sale on sweatshirts for 19.99. They looked great and felt so soft (like lived in). I purchased (4) and was ready to buy more. Got to check out and instead of ringing up $80 + tax, it rang up over $100. When I questioned the clerk she said I had picked up different sweatshirts. These were all on the same table and all marked 19.99, but 2 rang up for $29.99. I stopped the purchase, got a refund and went back to the table and and picked up two more shirts like the other two. Now, if I had not been paying attention, I would have paid for $20 more for nothing but deceptive advertising. They should not put higher price merchandise in with the advertised sale merchandise and not mark it. I was looking forward to shopping there again, but because of these practices, I will take my business elsewhere. | |
Denise  | 11/30/11 |
| Iv spent over $100 using my AE rewards card and when I got online and typed in the code and my name to get my rewards in the mail, it said it can not be verified. To make a new one... I don't want to start from the beginning again! | |
| cathy davis | 11/27/11 |
| On my store receit there was an internet website to go to for a survey but when I put in www.ae.com/tellus there was no site that I could fine. You are suppost to get a 15% off to use at AE or ae.com. | |
| Joyce Alvano | 11/25/11 |
| I was very disappointed in the American Eagle store at Oak Park Mall in Overland Park, Kansas. On Black Friday, the store was to be open at midnight. My daughter and myself along with probably about seventy five others waited for the store to open. We all were watching our clocks. We could see all the employees in the store standing around and talking. They seemed to be getting instructions on where to stand. At 12:05 the store was still not open. Finally at around 12:15 they finally opened the doors. This is really irrating when most people had a list of places they were trying to go and had a plan taking into consideration the times that the different stores were to open. The employees did not seem to care and were by no means trying to speed up the opening. Most seemed to chuckle when they would look at all of us on the other side of the door. I hope that this does not happen again or you will have lost a valued customer for good. Thank you, Joyce Alvano Joycealvano610@aol.com | |
| Emily | 11/26/11 |
| I love aerie. I buy all my bras from there. But, because of that, I've purchased about eight bras while always using my rewards card. And the aerie website still says I've only purchased four. The website will not let me add in my receipts, always saying that it cannot access my rewards information. This wouldn't matter if you didn't offer a free bra, but since you do it is very upsetting. | |
| Graham | 11/22/11 |
| I am currently an employee of American Eagle and i love it where I work. I have great employee's that I work with and my supervisors and managers are fair. I love the benefits that AE provides for its employee's and the fun work place. But I have one request for AE Corprate, durring the Spring and Summer work months is it possible to find a way to provide more hours for us employee's? Anyways again i love where I work and plan on excelling at my job in every way I can=) | |
| Amber, Halifax, Nova Scotia | 11/3/11 |
| First off I'm confused by Ned MacInnis's post. Is he talking about American Eagle or Hollister?? My expereince has been totally positive at AE. As a long time shopper there I have found a different times there are issues with staff but notice that those staff members don't stay long. There are staff currently at AE right now that are really great and have super customer service. Every store has its issues and unless you identify it to the store manager first - there is no point complaining about it here. Just saying. | |
| Ned MacInnis - Halifax, NS Canada | 10/31/11 |
| I wish to complain about your practice of recording credit card numbers on your computer systems. To my surprise, this is not a practice that you disclose to your customers. I only realized it was happening when I was asked for my card back so that he could generate a receipt from the register (aside from the credit card terminal receipt). I had to ask if he was recording the number. Fortunately for him, he answered truthfully. I refrained from calling the Police. I then retained my card before he could finish recording the number. Had it not been that I was buying a garment for my niece who was present, I would have stopped the transaction immediately. I am of the opinion that Hollister has NO need for the number; irrespective of what your argument may be. Further, you are in no way entitled to it; this assertion confirmed by Visa. Your practice has left a bitter taste in my mouth. I shall never shop at your stores again as a result. | |
| cbf | 10/18/11 |
| probably the worse experience i have ever had trying to buy 100 long sleeve v neck ladies shirts 90 % poly 5 % spandex might as well spend the day in an isolation booth. no help whatsoever how do you people stay in business is beyond my comprehension i have to try elsewhere | |
| karen | 10/14/11 |
| I went to American Eagle today at The Avenues in Marietta. They had a sign outside the store stating $10 off all jeans. I went into the store and heard from the sales associates, "all of our jeans are $10 off!" Sounded great, so I tried on several pair of jeans and found two I liked. The price listed was $29.50, so naturally I thought they were going to be $19.50, (great deal right) WRONG!!! After being rung up, the cashier said that will be $63.00! I said, you said they are $10 off. He said, that is $10 off. Really?? No, you didnt say they are MARKED $10 off, EVERYONE SAID, "ALL JEANS ARE $10 OFF" I TOLD HIM THAT WAS VERY MISLEADING, AND THEY SHOULD SAY ALL OF OUR JEANS ARE "MARKED AT $10 OFF. NEEDLESS TO SAY I WILL NEVER SHOP AT AMERICAN EAGLE AGAIN, DUE TO THEIR VERY MISLEADING AND ABSOLUTE BACK HANDED WAY OF LYING TO THEIR CUSTOMERS! | |
| Barbara | 8/12/11 |
| I have shopped for many years at American Eagle in Peachtree City....I will no longer give my money to this store. My daughter went in today to purchase some jean shorts and was told to leave the store that she was NOT allowed to shop in this store. She had not idea why she was being told this. She asked why and she was told that she had been banned because she was accused of shoplifting in the store the week before. She told them she had not idea what they were talking about that they had her mixed up with someone else...she was again told to just leave. The manager approached her asking why she was upset, as she had started to cry...and when she show her ID the manager said they thought she was someone else. She was the same size and looked like someone who had been caught shoplifting there. She was not even given an apology. This should not have happened...she should not have been accused, especially after she told them she did not know what they were talking about. I will NEVER step foot inside that store again...and I will also suggest that my siblings and their children also choose another American Eagle to shop in if they choice to shop at American Eagle at all. What a shame!!!! | |
| brittany | 8/15/11 |
| AE has poor cust serv. i ordered a dress in April and decided to return it through mail because I was in school and it was hard to get the store. When AE received my dress they sent me an email telling me they received it and issued my refund. So I waited for it to show up on my bank statements and my refund was not there. I called AE and reported the issue plenty of times and nothing has been done about it. AE told me to wait two billing cycles and I did. I like to know where my money is, it has been over two months now and I am still waiting. I even sent an email to someone from the corporate office that was on the AE site and I have not received a response yet. If the members of AE corporate can't help me than who can. | |
| Kendra | 9/15/11 |
| As of today I wish I could give AE 0 stars as their online customer service certainly earned it. I have been an extremely loyal customer of this store, my husband, daughter and I only wore this brand for many years. On September 5, 2011 I placed an online order, paid with my AE credit card and received an email stating that my order would arrive between the 9-15th of September. As of today (15th) I had not received my order so I placed a call to customer service to track my order. Upon calling I was told that my order was not processed but they were not authorized to tell me why... WHAT!? I was then told that their researchers would contact me by email in 24-48 hours to let me know why and if they could continue with the processing of my order which has never been the case in my number of online purchases. As I attempted to ask why they were unable to tell me the reason as well as question why I hadn't received an email stating that my order had been placed on hold (I seem to receive every other email from them and even received my online bill today) Carrie the customer service rep continued to speak over me with the same phrase of "Ma'am". Becoming agitated with her rudeness I said "Don't ma'am me" where she made the comment "Have a good night" and hung up on me. I called customer service two additional times where I was told that there were no supervisors available and that I would have to call back in 5-10 minutes to see if one was available at that time. What kind of customer service is this? As someone who spent a significant amount of money in this store I am disappointed, no, infuriated with the treatment that I received. My family and I will not spend another penny in this store and will be taking our business to Hollister. I left a message on a corporate phone number and expect a return call though, if their anything like their online customer service representatives it's unlikely to happen. | |
| Chloe | 9/6/11 |
I am a tiny 4'9" and around 87 pounds woman. Some of your size zeros fit perfectly, no belt or rolling up the hems. Some of them don't and are huge. Can you make all your size zero pants and capris fit the same, or at least the zero and one slims and regulars? Oh, and I get so offended at times when I hear the God-awful music you play. In your summer 1 2011 playlist you played "When I'm Small" by Phantogram, a song about a girl named Lucy being dead and buried. Depressing. You also played "The High Road" by Broken Bells on that same list, a song about being lost in your life and having no friends to turn to. Another sad song that actually made me cry. On your current playlist for Fall 1, you have the songs "Booty City" by Black Joe Lewis & the Honeybears, "Hot As Hell" by Drop the Lime, and "Make Some Noise" by the Beastie Boys. Such inappropriate songs! You ought to be ashamed! Stores like this are supposed to be positive. Are these positive? Nope! They are either depressing, have swearing lyrics, sexual references, or just all together stupid. Learn to play better music, before I boycott your store all together. | |
| Kim | 9/9/11 |
| I went to American Eagle when they were having a 40% off sale. That was nice, but a couple of days before I received a new visa Gold Card because I was such a valued customer. I received a 30% off coupon to go with that. It did not state that I couldn't combine it with any other offers on the back of the coupon. They told me I could not use it on top of the 40% because that would be like taking 70% off. I know a woman that works at J.C.Penney. She had a class on what coupons could be used and which ones could be combined. She said they should have honored the coupon because it did not state on the back that it couldn't be combined. The other ones I received from there previously did state that they could not be combined with any other coupons or offers. An unhappy customer | |
| julie | 7/10/11 |
| I purchased a cute purse in AE in Alamance Crossing NC the other day. It's red with different color dyes on the fabric...sure enough it rubbed and RUINED my white shorts. It does have a tag that says MAY BLEED COLORS but GEEZ, it doesnt say it's going to RUIN everything it comes into contact with. I've tried washing it, soaking it with different products and it still can't be worn. Tell me something, why sell a purse no one can wear or use?? What a waste of money...cute design, NEXT TIME..make it so it can be used withOUT staining and ruining my expensive clothes and the floorboard of my car. | |
| Kori | 8/5/11 |
| I went to American Eagle in the Edinburgh Outlet Mall today and was absolutely appalled at how they treated me. I went in to buy two gift cards, &200 a piece. I understood and expected them to check my bills like any other store would with a large bill. I did not expect at least five employees to check after one had okayed them. The manager, i assume, continued to check them several times and rudely asked why i needed $200 gift cards. Finally he called to verify my bills and rudely asked for my I.D. American Eagle used to be my absolute favorite store, now I'm just upset and disappointed with their employee's attitude. | |
| Colin | 7/26/11 |
| As much as I love AE your choices in employees and management I are awful. I went in to the AE in the chappel hills mall in colorado springs looking for new close andmy friend and I asked one of the employees about another employee who we liked from the previous trip. Durring our conversation the manager of the store (sarah) told her employees to stop talking to us because we were annoying and then said she would call security if we didnt leave she even kicked out my friend who was still shopping and not involved out. I work in a customer service job and I have never been so disrespected by an employee aspecially someone who is supposed to be in a management position! When I went back to get her name she claimed we were using profanity in the store and my friend doesnt use profanity ever and I was complimenting another employee not using bad language in the store! I am not happy with what has happened! | |
| Angry maniac | 6/11/11 |
| I went into a portland maine location to stand at the counter for nearly 15 minutes while two girls spoke about their daily life events and a poor young girl doing the fitting room ultimately had to help me Then the next day I had to return the pants and was told I had to put it back on my debit card It would take days until that money posted back on my account she said thats not my fault that's your banks while I'm standing there with my bank logo shirt on. Then trying to call the headquartes also rude I'm doing shopping there! | |
| unknown | 5/27/11 |
| The American Eagle in Auburn Hills, Mi treats their employess with NO respect at all. They hire you give you 3 - 8 hours a week, continually hiring new people. They need to keep good employees, throw out the trash and work their employees more. The Management at this store... I don't even know how to explain. I have had hangers thrown at me by my manager not in a nice way I might add, We all received key chains and everyone was handed one and mine was thrown at me. I am one of the hardest working employees, and have been there for over a year and always show up. But for Matt, the manager, NOTHING is ever good enough. It is their fault they do not have good employees, we don't get enough hours, you treat us with no respect, they have managers with PMS, Make your company like the others hire good employees, that WANT to work their, that Want the HOURS, and are happy there. Everyone just bitches about hours and hates it there. I have been taught by my parents you give respect when you receive respect... and with Matt there is no RESPECT anywhere! Never Happy, Miserable attitude... All we ever here is if my DM comes in I will get written up for this and I WILL MAKE YOU ALL PAY FOR IT! Well good morning to you too Matt... YOU MAKE OUR DAYS MISERABLE CAUSE YOU ARE NEVER HAPPY! | |
| Kristen | 5/13/11 |
| I like their store, but they update their website too frequently. There was a shirt I wanted to buy online that I saw last week that I can no longer find now. It's a big pain in the ass, as I was intent on buying it. | |
| Shannon | 4/27/11 |
| I went to the store in the volusia mall in Florida. They didn't have my size and told me to order online, now they don't even have my size online? | |
| manola rodriguez | 4/22/11 |
| ....Y si pudiera ponerle menos estrellas no dudarÃa en hacerlo. EndÃas pasados estuve por Mcallen, texas. Pedà hablar con el manayer y adivien que? Un gordo todo arapeinto en shorts y además todo tatuado es el manayer del distrito, pero ahi no acaba la sorpresa que me dio su precencia para ser el encargardo ademas de tener la apariencia de cholo como decimos los mexicanos le falto educacion al tener conversacion conmigo. Creo que la tienda tiene que hacer una examen mas detenido para seleccionar a supersonal, exigirles buena presentacion e indiscutible tener una educacion profesional (graduados de profesion)para saber que nosotros como clienes tratamos con una empresa seria. Se imaginan que impresion me dio al verlo todo arapiento, con shorts y sin vocabulario y comportamiento adecuado a la marca que representa? nosotros como clientes exigimos a los directivos de la empresa para que contraten a personal adecuado. 956-791-3065 estoy a sus ordenes para cualquier aclaracion. | |
| Tiffany | 3/25/11 |
| I will never order anything oline from American Eagle ever again or for that matter even in the stores. I tried to exchanged a jacket on Jan 12 , I have never recieved the jacket back with the right size or a refund. I called 7 times already and their customer service technicain told me that corporate office has to take care of it. Now their tring to tell me they never recieved the jacket but i gave them the ups comfirmation number. I cant believe a national company can act like this and just take me money from me... | |
| Jairus Hill | 3/9/11 |
| I'm located at Oakland University in Rochester Hills, Michigan and I would like to report your location here in Rochester Hills in the Village. they are plain racist when it comes to hiring Blacks. I'm mixed and I have applied multiple times and I get a BS story about lost application and etc. However, my Caucasian friends get the job when they apply. American Eagle is truly discriminatory because they limit to the minorities that they hire, they never hire obese people and they go by the area you live in. So racist. I will go future with my report if I need to because this is depressing. Email: irishcherokeeinferno@gmail.com | |
| shantai | 3/10/11 |
| this is soooo stupid..i cant find my research on american eagle..ughh.,, | |
| Angela Cavallo | 2/25/11 |
| I have never been so disgusted with a company and their customer service department than I am with American Eagle. I have been a loyal customer for 7 years. Now that my children are big enough to wear their clothes, I purchase all their school clothes there as well. I am currently stationed overseas and forced to order everything I need online. 5 months ago my online order was never filled. When I contacted AE to explain why, they were short and rude and basically didn't care. Now 5 months later I try again. This time my order was pulled for verification and I had to call in, CALL IN from an overseas military base. Are you serious? So after a $27.00 phone call to get my order released I asked to put in a complaint and was given another number to call, this person was just as short and rude. Now half my order is cancelled due to an INVENTORY SHORTAGE, excuse me but it was available when I ordered it and paid for it!! AE has TERRIBLE customer serice and just lost a customer!! | |
| Theregoesacutinyourpayckeck | 1/18/11 |
| I as well as my entire family shops at A.E. needless to say the company has lost alot of business. When I shop I buy for three females so I end up spending between 7 to 11 hundred dollars depending on what type of displays and clothing they have. I went on Dec 23 10 and spend well over what I had planed.The young lady that waited on me forgot to hand me a bag, I didn't realize it until I had made it home and started wrapping the gifts up. I called and spoke to the manager and she assured me that the items was behind the counter and she would put them away in safe keepings until I could return to get them due to the drive which I live some 2 hrs away. I call before I drive over today 1 14 10 to make sure my items was still put away and again was told YES I arrive just to be told that the lady didn't know what I was talking about. Both employees I spoke to was very rude and acted like I was trying to get something free...Ok At this time I don't need hand outs not to say I may never but as of now I don't. Lets see how much of a commission anyone gets off me from now on.....I figured A.E employees are suppose to be more professional and have better additudes than what I was greeted with. | |
| Brooke Turner | 1/21/11 |
| I am FURIOUS with American Eagle. I got alot of clothes for Christmas from AE and I also got a coach purse. I wore one of the shirts and also had my coach purse. I look at my purse at school and there is a pink stain on my COACH purse from my shirt. There was no tag/sticker on the shirt that said wash before use. Now my coach purse is ruined, I am furious, and while I try to contact AE they have the wrong number on a website to talk to the AE corporation. So now I am stuck with a Coach purse that is ruined because of AE. Never again will you catch me in your store! Brooke. | |
| Carrie | 1/22/11 |
| I have been trying to get in contact with the corporate office for days now cause customer service has been of no help to me. I received my ae rewards and it was only for 20% off and it should have been for 40%. I spent over a $1000 there in Oct. and Nov. but they are giving me the run around and saying that there were so many purchases in one day that they do not all go towards my rewards that they only take three for the day. I have three young girls and I do not get out to shop much so when I do go I buy a lot and I may check out several times or go to multiple locations. I would like to go shopping today cause they have really good sales but I will not shop at ae unless I hear from them and they give me my 40% off that I earned! | |
| Sheryl Castillo | 1/28/11 |
| On 1/27/11, my boyfriend, his mom and I visited your AE store in Sunvalley Mall, Concord , CA and we were disrespected and discriminated. After a long day at work and walking around in the mall, my feet were starting to hurt so I wanted to get a pair of flat shoes that I found in your store. I asked one of the employees who is wearing house clothes and flip flops, if I could purchase the pair of shoes and wear it already, she rudely responded “No, you will have to purchase it first.” My boyfriend went ahead and paid for the pair of shoes and a sweater as I stayed in the couch. He then returned to me with the purchased shoes with the tags cut off and the sweater snugly placed in a small bag with no room to place the shoes. We asked a different employee for another bag to place the pair of shoes in and she refused to give us another one since she was not the one that rung up our transaction. We found the same woman that rung us up and asked her if we can get another bag, she rudely responded “No, you can only have 1 bag per purchase.” I explained that we bought 2 items and that it will not fit in one little bag. She argued that it was only 1 transaction and that your company only gives 1 bag. Then fine, I told her to just give us a bigger bag. And she exaggeratedly said “PLEASE!” like I’m suppose to beg for a bag to put the merchandise that I purchased. She stormed off to the cash register like I was such a nuisance for asking for her help. I asked her if this is how they treat their customers and I demanded to speak to her Manager. She completely ignored me as I was asking her name and who her manager is. As she shoves my sweater into a bigger bag, she asked me angrily “Is that how you ask for something? You don’t say please?” And I responded “Is this how you treat your customers. You are rude and you expect your customers to carry their purchases with their bare hands. All of this, just for a bag.” And again, I ask to speak to a Manager and her name. Still no answer, so I asked the other employee and she said that woman is the Manager and her name is Michelle. As I was gathering my belongings, the other employee asked us to leave because I was bothering the other patrons. I asked her if she was going to apologize for her Managers rudeness and disrespect and she responded “Why are you getting on me? I did not do anything to you. Why should I apologize?” Obviously, your company does not value your customers. Regardless of the person’s race or color every customer that enters your store should be treated fairly. I do not ask for much but to be treated with a little respect. From the moment I asked for help, I was mistreated and disrespected. With today’s economy, you would think a retail store would value their customers. I refuse to spend my hard earned money at a store that treats customers like dirt, where you have to beg for a bag to place your paid purchases in. This is unacceptable. I expected more from your company. With all the good unemployed people in this country, you would think your company screened your applicants before hiring them, especially your Managers. It only takes one bad employee to ruin a company’s reputation and with today’s market your company cannot afford to lose customers. I called your customer service line and told her my story. Until I asked for an apology I was not getting an apology. Your company’s customer service is dreadful. | |
| Andrea Mashburn | 1/5/11 |
| I have been purchasing your jeans for at least 5 years. I would like to let you know that I am really not happy paying $49.95 for jeans that don't last. I have bought my daughter numerous pairs of jeans and now they belt loops are broken, the pants are tearing at the bottom and they are just wearing out with in 3 weeks of usage. I really think your prices are way too high for the quality of pants American Outfitters are selling. I can go to gap and wear a pantt that may cost me $15.00 more and I can wear them for years and have no problems. I wouldn't say anything about it if they were $20.00 jeans, but for $49.95 or more they need to be better quality. I am working mother and I work hard for my money. I hope that you can send me some discounts for your store that way I have some peace of mind. www.andreamashburn0202@hotmail.com Thanks: Andrea | |
| Winnie | 12/2/10 |
| Your new updated website does not have any customer reviews anymore?! I found them immensely helpful when choosing clothing items to buy especially the reviews on how they fit. Now I'm more wary when purchasing items. Would be annoying to find they fit too small/big when I received them in the mail especially living in Canada! Please bring the reviews back!!! | |
| Jason | 12/11/10 |
| I finally got my ordered to be placed then after a weeks wait it was still processing.So I emailed customer service to ask just to be told my order was cancel and had to be replaced >.> | |
| Taken Aback | 12/6/10 |
| I tried calling American Eagle HQ to speak with an area rep. regarding an issued. The person answering the phone would not connect the call to anyone. I then asked to speak to her supervisor and she said she would not put the call through. This person stated their name was "Jess" and she told me to send a fax to the corporate headquarters. Should the fax be directed to whom it may concern? They will just throw it into the garbage. What kind of company does not allow anyone to call their management? The local store always has a "now hiring" sign in the window. It appears that they can not hold onto any help and if you have any questions for the store or their headquarters staff you are met with an attitude problem. | |
| Barbra | 11/26/10 |
| I was shopping with my daughter at the American Eagle store at Fox Valley Mall in Aurora IL on Black Friday. My daughter is finally big enough to fit in the clothes and weve bought from there before but never during really busy hours. Needless to say I nothing but satisfied. From the second we walked in till we walked out the entire staff was Great! I was helped by so many of these young individuals and was treated with nothing but respect. The line looked pretty long when I got in but the cashiers were fast and efficient. The young lady who checked me out was such a sweetheart too! | |
| no name | 11/22/10 |
| I am an ex American Eagle employee. I want to say I agree with the person from ottawa I to worked at the ottawa campus. Not only do they keep raising the picking amount, they lie to employees . i know i have caught not only supervisors, but h.r. managers as well in many lies. they don't like it when you confront them about what was said. i have gone as far as bringing employee handbook in to dispute what they say is policy if you are not one of their pets. you don't stand a chance. if you get hurt they write you up even if it was not your fault. i do not recommend to anyone out there to work for them. | |
| michele64119 | 11/25/10 |
| I went into the Fort Walton Beach store and the sales reps were supper nice but while shopping there were two managers working at that time, all they did was continually harp on all the reps that were trying to assist customers. These managers did nothing to assist customers or support their employee team. I a manager myself was highly disappointed and irritated at the lack of professionalim continually showed by these two managers. Neither of these men communicated with each other let alone properly with their staff. I felt sorry for the way that the employees were being treated because you could truly see the employees were making efforts above and beyond. I was so discouraged by the treatment that I ended up taking my business else where. I felt if this is how American Eagle treats its employees than it is not a company I wish to do business with anymore. | |
| Ron Poust | 11/25/10 |
| What is up with the website on 11-25-2010? Big sale can't buy anything because you can't get thru. | |
| Nicole | 11/26/10 |
| I have had my items that I'd like to purchase in the online cart since this morning. It is ridiculous that you advertise 25% off and free shipping, yet you make sure that the customer is unable to purchase the items by the cut off time because there is coincidentally a "we are making updates to our site" bs message that comes up everytime the customer tries to update their cart and purchase the items. This is clearly false advertisment and your company makes plenty of money to offer the sales you promise. Afterall, your customers are the reason you're still in business. You should be ashamed of yourselves! | |
| | 10/30/10 |
| I was spoken and treated so rudely at your Wire-Grass store tonight that I am making you aware and hope you would be concerned of who is waiting on your customers. The girl that is in a supervisory position associate #78 should be reprimanded. There were three of of us in line when I got to the register and two registers open. The lady in front of me decided to open a credit card after being in line a few minutes. That was fine the associate on the side I was on did her job and I waited patiently for twenty minutes. She then called another associate's to the register to ring me up and the girl #78 on the other register said no he can go check the dressing room and that I could come over to her register where she now had a long line. She stated I am breezing through these people. My son went to that side after ten more minutes we were finally being waited on. #78 said rudely sorry for the wait. I said its fine just get it done. She said you don't have to be so rude people come all at once to the register. I said just get it done. After it was completed and we were walking out the comments that were made to the following customer were uncalled for she should not be in this roll especially coming to the Holidays. I am a frequent shopper both on line and in the store. If it wasn't for my boys I would not shop in your store again. Rude people do not belong in customer rolls. | |
| Royce White | 10/24/10 |
i have been a loyal customer for American Eagle Outfitters in the Governor's Square Mall in Tallahassee, Florida for some years and spend from several hundred dollars a month to under one thousdand dollars a month. After asking one of the female manager's for some s hooks to hang some jeans the manager was short, rude with the reply '' I CAN'T LET U HAVE ANY ''. In this day of time with prople loosing there jobs, not spending much you would think American Eagle Outfitters would want to hold on ther customers to keep Corporate happy with high digit's but because of a bad manager working in the store this is a good way for a customer to go to another brand name store and American Eagle outfitter's will loose this customer for good and other's also because the word of mouth is a proven effective means of advertising. If i don't get postive results from the Corporate Office of American Eagle Outfitter's i plan to close my account with American Eagle Outfitter's under GE Credit and never by anything else from them and advise other's to not! shop there.............10/23/10. | |
| Royce White | 10/24/10 |
I just wrote the review about American Eagle Outfitters and the 5 star rating is wrong! I give American Eagle Outfitters a 1 star rating or lower because of the encounter i have had with a female manager 10/23/10 at the Governor's Square Mall Store here in Tallahassee, Florida. | |
| Laura Renfro | 10/17/10 |
| For my sons 17th Birthday, he requested clothes from American Eagle. Therefore, I gave him permission to order off your website. GUESS WHAT? After 2 emails, I was informed that there was more "additional" security requested. Therefore, I contacted AE again. This time Emee #72530 of Orlando Florida stated that she did not have the authorization to make any concessions. Simply put, my $170.00 order, was unable to go through. She was unable to provide the reason. I will now be taking my son to abercrombie and Fitch. I'm sure, they will be able to value their customers. Sincerely, Laura REnfro Please contact me at your earliest convenience. | |
| Sharon Charles | 10/16/10 |
| To whom it may concern: Im writing to let you know the staff in the Peachtree City location, follows all the African Americans in their store. Which they make very obvious and don't care to ask how can they help they just watch. I hope that is not a form of your customer service manual to just watch the certian minority groups if so thats Horrible!!! The Manger on staff that day her name is Cathy!!!!!!! Hope for the fellow African Americans don't shop at the Peachtree City Location and if you find that happening in another location just spread the word that they don't want African Americans in their clothes!!!!!! | |
| anaonamous | 10/13/10 |
| This is to inform you that your Ottawa Ks. location is not what your expectations would be. your picking dept. the people are running to make goal which is a safety hazard. The goal is set so high they feel they have to run to make goal or they get into trouble with the supervisor. When it is reported people are writing it down as fast walking and nothing is done. Well as we all know there is a difference between fast walking and running. There are suppose to be cameras everywhere but yet no one conveniatly seem to catch the running on camera. Something needs to be done. This is a safety hazard! I just felt someone should know before better bus. bureau was contacted or someone gets hurt. Sincerely concerned citizen | |
| HEIDI ANDERSON | 9/2/10 |
| I went into the american eagle store in the meadow wood mall, reno NV on 9-1-10 with my daughter to try on some clothes, my daughter found what she was looking for and went to check out, I asked the salesman micah if they could hold the items uintil friday when she was going to be back in reno and he said that they only hold items for 24 hours. I asked if they had lay away and the sales,am response to me was " this isn't Wal-Mart" needless to say not only was I offended, but his remake lost your store a sale. my daughter ended up purchasing her items on line. heidi anderson 775-220-6392 | |
| JoAnn White | 8/18/10 |
| I purchased 2 pairs of jeans Both tags read Sz. 10 Long. Down the leg, the plastic strip read Sz. 10 Long. I wore a pair and loved them! We went to a party in a different state and I took the other pair to wear. When I put them on they were way too short. I rechecked the tags. They still read the same, naturally! I then checked the inside tag. Sz. 10 Reg. I ran to the mall to find an American Eagle. They wanted to charge me for the replacement jeans because they were a darker blue than I had originally purchased. I paid $39.99 originally and they wanted another $17.99. I put the old jeans back in the bag and told them forget it. I loved the fit, but will never buy again from a company that claims that this is company policy. To SCREW the customer! Not me, ever again. | |
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