Alamo Drafthouse Cinemas Corporate Office | Headquarters Contact Phone Number & Address

Julie

3/3/12

I am utterly disappointed in Alamo Drafthouse. We have been seeing movies here as a family for years, but will no longer give Alamo our business. We arrived as a family of 6 to see The Lorax--undoubtedly a FAMILY film. However, we were turned away because the youngest member of our party of 6 was 4.5 years old and we were told that someone at the corporate level of Alamo had deemed The Lorax as NOT an all ages movie. WHAT??? Some corporate suit is telling me, as a mother, that I cannot bring my kids to see a PG rated, Dr. Seuss, family film?? The movie rating is PG...and my children would have had appropriate Parental Guidance during the film. We are very disappointed in this ridicuous policy and will see all of our future movies at Studio Movie Grill which is both cleaner and more family friendly. Thank you for your time and consideration to this policy matter.

Jennifer Nguyen

5/15/11

I had been going to Alamo Drafthouse with my daughter all the time a new movie is release. I am a movie watcher. My daughter and I go to the Alamo Drafthouse to have lunch or dinner while we watch a movie. I had a few issue on people talking and laughing around us and had complained about it before. They didn't tell the couple who were drunk or had too much to drink to quiet down but instead they just asked them if they neede anything else with their order. That was very disappointing. I was not able to enjoy my movie with my daughter because a couple decides to make their own movie instead with their own script. I didn't take that hard enough to stop going to Alamo Drafthouse because I know that day was just a bad day for us. I came back again and my favorite dessert that I always have served with my meal was your New York Cheesecake. When my phone goes off I take my calls outside so I would disrupt the movie. I had my basket of fries, my daughter had hers with a rootbeer. With my order I usually order a cold coffee with my cheesecake but I didn't noticed until I left your movie theater that I never had my cheesecake. I total up the estimated amount without the cheesecake and noticed that I had paid for one without having it at all. I went back to the Alamo Drafthouse located Westoak Mall and spoken to Mike Gee (manager at that time) and explained to him that if he had billed me for the same order without the cheesecake what was the total with tax. I was able to tell him what I had paid for right off top of my head. He said he cannot help me without a receipt. Which I had left that with the server. I paid this in cash. I told him how would I would have known the amount that I was charged for but never received my cheesecake. He was so rude and ignoring my concern that once he rang it up the total was under $22 dollars. I told him I didn't know how much in cent but it was 22 dollars. He said base on the order you had mentioned to me it only came up to 17 dollars instead. Again for the 3rd time he said he was not able to do anything for me. I can understand that if I ate something and didn't pay for it but a cheesecake was not really worth it for someone to be rude about like as if I was trying to rip someone of their business or asking for money back. I was just bringing it up to his attention. Because of this incident I had decided not to return to the Alamo Drafthouse and would rather go to the one that serves food located off Town and Country instead. Thank you for hearing me out. I hope in the future the staff in management would make better decision and remain more professional. Never assume what I am there for.

Bill Sutherland

4/29/11

Over the last year I have bought tickets on your site to see movies at the Winchester location several times, too many to note. But on Thursday 4/28/2011 I had a problem. I had ordered tickets on line to pick up at your Alamo Drafthouse Cinema - at 181 Kernstown Commons Blvd, Winchester, VA -for today, 4/29/2011 but noticed I had the wrong date after I had bought them on line. I noticed that the show I was intending to watch (a new movie starting at 2345 that late evening -1135pm). Fast Five ?

I immediately called and asked the manager about policy and that I would not be in the evening (4/28/2011 but wanted to come the next day on 4/29/2011) to watch the afternoon showing instead of watching the first evening showing.

After explaining the situation he assured me that it wouldn't be a problem.

We arrived at the theater, and I went to the manager on duty. After some heartburn he accepted my explanation and gave me two tickets to watch the afternoon show.

But the show we watched was marred by lout childrens voices. Alamo has a policy of no tolerance when it comes to talking or disturbing others at the show? But several people had brought their underage children 4-11 years and all of them were loud. (this was not a childrens movie but an adult movie with an PG-13 -rating?).
The movie is an aggressive movie with people being shot, and race scene, and the children all were loud. I made two complaints and my complaints were ignored.

What happened? Am I being simply ignored because these are children? What do children under the age of 10 have to do at an PG-13 -rated film? And why can't they be told to either be quite or be forced to leave?

I have had enough of your so call one place for all to watch films. The food is not the best, high prices are typical for poor food and now it seems, children can disrupt a showing and the rest of us (normal adults) must put up with it?

Apparently your manager needs a class on people skills? I expect you to tell me what I can to do enjoy a simple showing next time or must I simply go elsewhere???

Respectfully,

William Sutherland
sgtbilly@hotmail.com