309 E. Paces Ferry Rd. NE Atlanta, GA 30305
(404)231-0011
Reviews For Aaron's, Inc Corporate Office
sharon king  | 4/26/12 |
| Too bad there is no zero stars..... i have never in my life been treated the way i am treated at the PARIS TENNESSEE store the so called manager treats you like dirt under his shoe i i willnot be treated this way anymore. I called them from my hospital bed after having cancer removal surgery. Did they care? NOPE!!!! all i got was "when can tyou make your payment" This place has no customer service skills and they surely have no idea what compassion and care is. | |
| Blase popik | 5/2/12 |
| I can't put into word how much this company should be put out of business. So being brief. I have bought a few thing's over the years but when I had 2 months left on my tv. It started having problems they then had my tv for months it came back not fixed and on top of that it looked like someone took sandpaper to it. I was so pissed I called everybody possible no help and oh yeah the management out of courtesy payed off my last month of my lease with no notice and now I'm stuck with a broken tv because the aarons warranty. expired and go to find out I bought the tv in 2010 its a 2008 model dated. ARRONS IS A RIP OFF STAY AWAY. BLASE POPIK LOS BANOS CA. | |
| Not going to let this slide | 5/2/12 |
| I was 1 week late on my payment, and 2 large men showed up at my door. One of which was carring a weapon and waved it around to collect their payment. I took it to the store manager and the regional manager who both justified his actions, and saw nothing wrong, said it was in case a dog came at him. I don't own a dog. Attempted to call corprate but had to leave a message. Now I am taking it to the police, I want to give all customers warning of this!!!!!!!!! | |
| doug parks | 4/27/12 |
| I live in Fresno,ca and I got a new desktop computer from Aarons and what a mess it has been..I did get behind with payments and then he started checking out my busIness and called the previous owner and that was wrong...The manager is named Charles and he is such an ASS hole....He came to my door and pounded on my door like he was the police or something...He told me that he was going to come pound on my door at 12:30 at night and I told him just try it...He is a bad manager... I'm waiting for him to come back to my door..I have a surprise for him!!!!!!!!!!!!!!!!! A VERY BAD STORE WITH SHITTY STUFF | |
davej from ct  | 4/30/12 |
| I cant believe everything i am reading,i just got a bed and box spring,plus a living room set from Aaron's in new london on colman st.I had nothing but bullshit from the jump,first they forgot our bed when they knew we donated all our stuff to people who were less foruntate then us.then we ordered new stuff our living room set was scratched to shit.so we had to wait a week for new items and they gave us a loaner queen till our king came in.i was home for tghe first delivery well the second my fiance was there since i was at work.well one of the delivery drivers decided to start bad mouthing all the staff at his store then proceeded to tell my fiance how one girl quit because he gave her a bar of soap cause they could smell her private area.MY FIANCE WAS SHOCKED AND TOLD HIM SHE DIDNT TO HEAR THIS AND TO STOP.well needless to say i wanted to have a few words with this guy,but i decided instead of me getting arrested i would call the manager,the ONLY person i have delt with in that store who is professional is the manager Steve,he took care of the situation and we have gotten free monthes due to this behavior.and the employee is on a finbal written warning,i didnt want him fired i said i dont want to cause nebody to loose there job.But if you are in new london,ct i would strongly suggest you deal with steve and only steve from this store.... | |
| Dolores-Oxnard, CA | 4/22/12 |
| This is for the Aaron's store in Oxnard, CA. located on Ventura Road....Store owner Lisa and Mgr. Eric....I have baught several items from this store no problem but my latest item from this store is my broken down sectional that I am still paying on....I have made many phone calls to Lisa, I have gone into the store to speak with Lisa and Eric and I have left many msgs with the staff in that store regarding my broken down sectional. Within the first few months of purchasing this sectional the springs came out of the sofa and the two attached recliners tip (what a safety hazard)No one can sit on the recliners because they tip over. I have continued to make my payments and I continue to call the store but no luck with any return phone calls and for some reason or another no Lisa or Eric are available when I call to speak with one of them. I do NOT recomend this store to anybody,next time I will go to a REAL FURNITURE STORE.. STILL WAITING AND VERY FRUSTRATED WITH THIS STORE.... | |
| mario | 4/19/12 |
| i went in a store to purchase a washer and dryer and the sales manager was rude she walked right past me making a remark about mexicans i guess she thought i didnt speak english she ignored me as a customer the csr that was working there got all my information made things right apologized for how i was treated by her sales manager the funny part is that the csr come to find out walked out because the sales manager was getting credit and great reviews by the regional and she didnt do anything in the store but sit there and make out with her husband when he would take her pain medication the csr was underpaid as much of us are and now they gave the sales manager the csrs job since she left so that sm is making more than your average csr she told the csr she was making 10 an hr but you know if i hadnt invested money in my washer and dryer i would take it back just because how aarons lets people be racist when you walk in and ignore you if that csr hadnt treated me with respect the way she had i wouldnt have done business with them its ashame that the csr lost her job because aarons let a sm that didnt do her own job do anything she wanted and asked the csr to apologize to the sm and do the sm job plus her own and then the gm walked out because he said his conscience wouldnt let him write everyone else up when the sm wasnt allowed to be written up the sm even walked out on the job and was allowed to do so and go back to work the next day.what kind of company is this they rip you off because not even a credit card makes you pay so much in interest you pay more than double your pay more than double when you do the 129 day same as cash. for instance my brother in law had a xbox and kinnect bundle if he did the 120 day same as cash he was going to pay 700 when you can go and get the same bundle for 300 after taxes at any store this companies a joke | |
| norman k philippi robin e philippi | 4/17/12 |
| my wife and i have been loyal customers for more than 14 years. we have had a few small ups and downs over the years! but it was always takin care of fast. 10 years ago i would have gave you a 5 star!! today!!! no star!!!!!! my wife and i needed another computer! so as a great customer would do i went to AARONS and got a computer and also a x box, well we got home and the computer didnt work! drove back to store again and they found the battery to be bad! they orderd one! and said 2 weeks! still dont have! month and half later! well 2 weeks ago your store called me to pay my monthly bill. i asked for batt. they said it hasnt come in ! well in that month we had to keep the computer pluged in to use it. every time we use it it says mem full so we would have to restart comp. 10 times a 4 hr period! so when the lady from arrons called me i told her that i discoverd the comp. was more than 4 yrs old and no batt. not paying for 4 year old comp! didnt use more than 1 time! SHE SAID THAT WAS THE ONE I WANTED AND NOTHING SHE COULD NOT DO ANYTHING ABOUT IT. well i said i was not going to pay for and told them to pick up!! STILL SITTING HERE 2 WEEKS PAST DUE AND THEY CALLED TODAY!!! AND MY WIFE ANSWERED THE PHONE! THEY ACTUALY WANTED US TO PAY! WIFE SAID TO PICK UP! THEY SAID WE DONT PICK UP COMPUTERS AND X BOXES AND THEY WOULD NEED A PAYMENT! ARE YOU SERIOUS! MY WIFE HUNG UP ON THEM! WELL THEY CALLED BACK AND SAID PAY OR BRING IN! AND HUNG UP ON HER! NOT HAPPENING! WELL THIS IS TO INFORM U TO PICK UP YOUR JUNK COMP AND XBOX BY TOMMAROW BY 4 PM OR WILL DISPOSE OF MYSELF! ALLSO STORAGE FOR 2 WEEKS IS 100.00 SO PAY ME!STORE#7277863961 C11O1 NEXT CALL I MAKE IS TO LAWYER AND NEWS PAPER !!! YOUR UNHAPPY CUSTOMER NORM | |
| Thomas A. Rice, M.S. LMHC | 4/14/12 |
| Today,Brett, the store manager and I made an agreement for me to pay my account on April 18, 2012 at 8:15 in the morning when he gets in. He claims I did not pay the March payment, which I did, at the corporate 800 office because the East Ridge Road Store keeps threatening me if the payment are even 2 days overdue. When I leased the laptop for my daughter, I made it very clear that I am on SSD and get paid the 3rd Wednesday of every month. This was more than satisfactory at the time. They have sent out three " associates" as Brett refers to them. I had to call your corporate office once before and talked with an administrator about the harrassment, refusal to leave my apartment doorstep, or stop ringing the bell.I have had to call the Rochester City Police Department twice in the last two days. Today another man appeared, in an Aaron's truck and did the same thing, even after Brett and I had a nice professional agreement when the money would be paid next week. He later admitted that he forgot to tell him not to stop at my place and his " associate", really a common thug, even had a cell phone and was in contact with him. I lost my temper and went out my front door which the man was blocking and he assaulted me, dragged me out into the street and through me to the ground. I sustained a severe contusion of my right knee. My wife witnessed the whole thing and had to jump in the middle of the man from injuring me further as he was approaching me on the ground, with the wind knocked out of me. I am 100% disabled because of Corony Heart Disease and I am 63 years old and he was approximately 25. The Aaron's associate went a quarter mile to the other side of the complex and solicited two witnesses, that,he got to sa I was the aggressor and they arrested me. I have contacted a criminal defense attorney John LaDucaEsq., the best in Rochester, and this matter is not over. You are an illicate company with hundred of complaints from customer's because of your highly unprofessional conduct with them. I am an upstanding citizen and have never been arrested for Harrassment before. I luckily, got an appearance ticket for next Wednesday at 9am. My wife will be present to testify about this lying man's sociopathic behavior. I am a semi-retired Licensed Mental Health Counselor at this time and have even worked with the Attorney General's Office for 10+ years for the criminally insane, for probation and paroled convicts. I am well versed in the law and know many people that will flatten your corrupt business. I have already talked with the Rochester TV news media about the incident. Call me at 585-865-2281 or 585-290-2682 (cell) to settle this out of court. Thomas A. Rice, M.S. LMHC Licensensed Mental Health Counselor New York State. I highly suggest you advise this Aaron's thug not to appeaar in court, to avoid a very large civil suit against your company. | |
| Samantha Torres | 4/10/12 |
| Let me start off by saying that I have been a loyal customer of aarons for 4 years now, I have referred my family and friends as well. This last experience, however, will be my last. About 9 months ago I got an entire living room set from Aarons, everything was great! About 2 months in to the lease, I noticed that both sofa's were starting sink. I thought to myself that, that was not normal at all for new furniture. I call and come to find out, the set was used (that why it was 149 a month instead of 169)! They could have told us that in the beginning. I paid my payment and let it go. A couple of weeks later, the loveseat ripped, then the sofa ripped. I called them "we will send our guy out to take a look". I said ok and made the monthly payment. Another month, nothing-no contact, AGAIN they told me they would take care of it. Finally 3 months later, they just decided to replace both peices. Fine, they came out gave me a brand new set, Great! Then another 2 months go by and and the loveseat ripps in the EXACT SAME SPOTS as the last time as well as the sofa. I called and they said once again they would send someone out. He comes out within a few days (to my suprise), takes some pictures and then says someone will contact us from the store. A week later, still no contact, I call and they have the audacity to tell me it was my animals because we were keeping blankets on the sofa's and that I would have to pay the cost to fix them. Well JackA** were are keeping blankets on the sofa's becuase THEY ARE RIPPED. Not to mention we keep our dogs in crates when were are not home. Also, if it was MY fault I would have just fixed it myself because you guys take forever!!!! It wasnt until my fiancee called them cussing them out that they told me that they would do whatever they could to keep me as a customer and that they were sorry. I opted to have thier furniture guy come out and replace the peices that were ripped. Now 2 months later, NOTHING, no contact from anybody and this will be another payment that I will make for ripped and crappy furniture that they do nothing about. | |
robert m. mortimer  | 4/12/12 |
| i would like to let your office know that me and my best friend howard kinser do all our buying at the Aarons store here in eugene oregon on west eleventh and that everyone that works at that store treat us with the utmost respect and that each and everyone of those employees are a great bunch of people.and they treat everyone the same and we believe that they should be commended for all the great work they do in keeping their store clean and neat but all in all they are a great group of employees and they should as i said be commended for all the hard work that they do. thank you kindly. robert mortimer and howard kinser. | |
| robbie johnson | 4/12/12 |
| i have been with aarons for four years,I recently got my daughter a 60 inch television that was stolen from her home, a police report was made.Because i rented it in my name, they were trying to pick up my t.v. because my daughter wouldnt pay for her merchandise that was stolen.I just payed off my p.c. a few weeks ago and still paying on my t.v. I tried to rent a dinette set and they wouldnt let me because of that incident,so my daughter in law tried to rent the dinette set,they said because she live with me that she or no one at that this address can rent anything because my daughter signed off on the account. they also took her off of my account and put her on her own, the t.v. was never delivered too my home it went to hers, so their holding me responsible for her not paying for stolen merchandise. If you need help give up because they all work together all around the world.Their gonna always be right. all i can say is their a ripoff anyway.Also i was in the hospital the doctor had gave me up, the lady named erica persistantly called to the hospital looking for payments,,was i supposed to take out my i v's and leave the hospital to go pay them? | |
| Stephanie Perez | 4/9/12 |
| How i wish i could give Aarons a negative rating of course they wont offer that. Well this is my story. I went into Aarons to purchase a living room set with my husband and found a beautiful one that we wanted. The one on the floor was a used one and i told them i wanted a brand new one for the money we were going to be purchasing it for. I was told that was no problem that it would be in next week. Well next week i was told they would be there in 2 days to deliver our furniture around 5 pm. They never showed up. No phone call nothing. Then the next afternoon we get another phone call saying they would be there that same day around 6pm. We waited and waited and nothing. Finally around 11:45 pm my door bell rings and guess who it was..... Aarons!! Well while they were bringing in the leather sofa it was a tight fit and they just pushed it through ripping the leather in a few places. Also the wooden feet now have noticable gouges taken out of all four of them. Next was the loveseats turn to come in and yet again they pushed it through and ripped the leather and gouged the feet. Then the delivery man comes in and asks if this set was suppose to be new and we say yes and he says ok there is a problem then because they gave you the one off of the floor and its used. Nothing we can do now its already in our house and now its almost 1 in the morning. Before he brings in the supposed NEW tables he tells us that the cofee table is broken. He says hes gonna bring it ina nd tomorrow they will come by with a new set because they have one in the back. The entire bottom of the coffee table is disconnected from the top portion of the table plus there is a big crack in the table bottom. Next one of the end tables has a bump on it which you can tell while they were putting on the legs whomever was using the drill drilled the screw right up through the wood. The next day i call Aarons to tell them about all of the stuff being damaged and im told the furniture i ordered or bought was the used set and that they do not believe the table was broken like that upon delivery and that i cant keep adding to the list of things that are broken or damaged. Then we are told the General Manager will be calling us to see if he will discount the cost because of the ripped leather almost 2 months later still nothing on the tables or the discounts. We have called at least 8 times and theres always an excuse why the GM hasnt called us back. Then fed up we went into the store and we were told the GM just left, what a coincidence. The store manager for some reason doesnt have the knowledge or want to answer any questions with a real answer its always well ill talk to the GM when he comes back or ill have to find out. WHY IS HE A STORE MANAGER IF HE KNOWS NOTHING ABOUT THE WAY THINGS WORK IN AARONS????????? WHY DOES NOONE WANT TO HELP US WITH THIS PROBLEM?????? THE DELIVERY GUYS EVEN TOOK PICTURES O THE DAMAGE AND STILL NOTHING!!!!!!!!!!!!AARONS IS A JOKE AND IN SO FED UP WITH THEM THIS IS NOT THE END OF THIS THEY ARE GETTING MY MONEY THEY WILL GIVE ME WHAT I WANT!!!!!!!PLEASE TELL EVERYONE YOU KNOW TO NEVER SHOP AT AARONS................ | |
| Cynthia Slack | 4/6/12 |
| My low rating is not for the store personnel, rather for the way Aaron's takes care of its business. I posted my concern on the Aaron's Corporate webpage, where customers are given an opportunity to get "help" from someone on a decision making level. Now I know why you have to post concerns. They don't want to speak to customers, let alone do something about it. I received a computer generated response that I would receive a response within 24 hours. That was almost a week ago. I see why there are so many negative reviews. My issue had to do with nightstands that I purchased about 8 months ago. The surface of both nightstands started peeling and warping. I called the Aaron's where I made my purchase and the person who deals with problems was very kind and helpful. He immediately sent a truck out to pick up my nightstands. He called me to tell me that the furniture repair company they contracted with had to do the repair. The man who he was in contact with said it was water damage and fingernail polish damage. I assured the customer service rep that it wasn't that simple. And the irony of both end tables having the same problem suggested the quality was inferior. Three weeks later I contacted him to find out when my nightstands would be returned. He said they were still in the store. The furniture repair person didn't know how to repair veneer and would not return his calls. I couldn't believe that a big company like Aaron's would contract with a furniture repair company that didn't know how to repair furniture and would not return calls. I told him that this was a terrible way to do business, being at the mercy of a repair company when there are so many others who would love to have a contract with Aaron's. In the meantime, I'm paying for these each month. The corporate office is here in Atlanta, where I live and where I purchased my furniture. No one saw fit to call me or even email me about this. After 10 years of being a very good customer of Aaron's, I am finished. I have referred others to Aaron's, who have also become loyal customers. I won't make that mistake again! | |
| G. McIntosh | 4/7/12 |
| I did not have the option of choosing a ZERO rating for Aarons in Johnson City, Tennessee, but if I did that's what it would have been! I made an agreement over the phone with (a person who identified themselves as the general manager) to purchase a used laptop for a payment of $68.00 a month, I told this person I wanted to make sure that would be my payment WITH TAXES AND SERVICE CHARGE INCLUDED AND I WAS TOLD YES that would be my payment each month. I could not go into the store and needed that laptop delivered to my home, so when it was delivered I was caught out in my yard and I did not have my reading glasses on but I was told by the delivery people that they were in a RUSH and they assured me the paperwork was just as I had discussed with this "general manager" on the phone. After getting the laptop inside and being able to look it over, it had FUC scratched into the screen, also a burned place beside of the mouse (looked like someone put a cigarette out on it!), the 3.0 port on the side has a prong broken off inside it (which made it impossible for me to use that port) then when I went to put a disc in the discdrive the whole drive fell out in the floor. I tried to talk to the General Manager about all of these problems (to date I have been told by 5(five)people that they were The General Manager) each one of these people called me a liar and said they would not have sold me a laptop in that condition! Then I ran into financial problems (LIKE A LOT OF PEOPLE NOWADAYS ARE HAVING) and I was unable to make my payment, so asked for an extension, they allowed me 1 (one)extension. I was unable to make a payment for a 2nd (second) month, I was told I would have to return this laptop. When I called in to make a payment I was told I had to make a double payment, and I told them I was not able to pay double payment,that I could only make a regular payment, then I was told I would have to return the "equipment" in spite of the fact that I have already paid half of the agreed purchase price, meaning I would lose all of the money I had already invested into this "equipment" (even with all of these problems). I asked another GENERAL MANAGER to allow me time to catch up or to have all of my information erased from the harddrive and they denied me saying I had to return the equipment immediately!!! Come on "Aarons" is that really how you do business and treat your customers???? I will never buy anything from your company again! Thank's for nothing | |
| STILL WAITING | 4/5/12 |
| we are buying front loader washer and dryer from Aarons. The washing machine started giving problems we contact the store manger several times and cant get him to call back. So we made a trip to the store and talked to him he said he would contact somebody to fix it. We had to call back and find out what was taking so long to get somebody to look at it. He said again let me call and see when they can come out. Someone came out to look at it and said it needed a new part. So we are still waiting to get it fixed its been over a month now. They call several times a day EVERY DAY wanting their payment. I told them they are not getting another payment till my washer is fixed, why pay for something I cant use and they will not discuss why it is taking so long or what is going on. Getting ready to call Action 9. My 7 year old could run a store better than these people. Contacted headquarters also lets see if I get a call back from them. | |
| According to Aaron's Mgr my name is Stupid B@tch | 4/3/12 |
| I purchased a refrigerator from Aaron's that stopped cooling/freezing near the end of my contract (2 months left)...they sent someone from a contracted vendor to service it. He stated the part needed to be ordered for this 1 1/2 year old appliance...Aaron's picked it up the next day and brought a loaner to me. Not only did THEIR service provider keep the frig for 18 days....I had to do follow up calls just to get the frig I was "paying for" back into my possession. Now, here it is I've had the frig back in my home less than three weeks and its broken AGAIN. Same problem! Called yesterday afternoon and left a message for the manager. I did NOT get a call by the end of the business day, so I called back this afternoon (BAD CUSTOMER SERVICE). SHE explained that they no longer use the service provider that repaired the frig, (obviously the contract was terminated bcuz they didnt meet their standards), but will pick the frig up "sometime" tomorrow and that I CAN NOT get a loaner frig while the "REPAIRED" frig is being "REPAIRED". WHY? She indignantly said, "BCUZ ITS STORE POLICY THAT IF YOUR ACCOUNT IS PAID OUT WE DONT GIVE OUT LOANERS".... Sooooo, they drafted my account on time monthly without fail, but can't provide QUALITY CUSTOMER SERVICE AND CARE...for a valued customer?? My last payment was drafted March 15, 2012...really Aaron's....it's not like I asked you to REPLACE the appliance....I asked for a loaner while it was being repaired, AGAIN!!!!!!!!!!!!!!! OAN: The MANAGER...was rude, unhelpful, and not to mention unprofessional...next time make sure you hang up the phone before you refer to a customer as a "Stupid B@tch". | |
| Pat in TEXAS | 3/30/12 |
| I have rented from AARON'S for a while now, so I get down to my last payment and instead of the Store waiting for me to come in to pay....I Learn that one of the Managers had come to my home to collect and had to make an imprint of my credit card, So they or he decided to keep my whole credit card number on file which is a breach of my privacy. And without my knowledge he decided to charge the payment on my credit card without my knowledge. Which I personally think is theft from my account. When I called the home office they told them that I had signed a form to authorize the last payment, but when I arrived at the store, there was no such document. I think the Home Office should do something with the managers that are taking it on themselves to go into the bank accounts od customers without their knowledge. I tried to stress that everybody is not honest and no one need to have their whole card on file at any facility. THEY ARE NOT HONEST????????? This leads me to believe thay are CROOKS at AARON's | |
| Roberta Armijo | 3/28/12 |
| If only I had looked at all these complaints before I went to Aarons! If you're looking for convenience you're in the wrong place! I can't get a straight answer or anyone to call me back about my agreement! Or should I say one agreement which has now turned into two! The first bed I purchased was hard as a rock! They picked it up and brought another which they ripped while taking off the plastic. So they had to bring another. They gave us a time to meet them but arrived 15 min. earlier and were leaving when my husband got there. Now they haven't put the money from the first bed on the second one. All I want to know is how much do I owe so I can be done with them and I'll never go there again! | |
| Disgusted | 3/27/12 |
| Man! If I could, I would rate AARON'S way less than a 1!!!! You all have stories that are unbelievable. I bought something from Aaron's in Fairfield, CA, and these are the worse human beings you can ever work with. I agree with all of you...no profressionalism, no etiquette, and no knowledge of the Consumer's Rights Law. I called them knowing that I was going to be a few days late because I was on a business trip. Along with the non-stop calling, I arrived with the news of them coming to my apartment complex, pounding on the door, yelling outside for all my neighbors to hear, scaring my children. This is appalling and very unprofessional. In addition, the next visit they made to my house, I spoke to this person, and after giving him the payment, he had the nerve to ask if I had a boyfriend, and if he could call me sometime to go out. I, of course, decline, and told him that it was very unprofessional. Soon after, I got non-stop calls and text messages from him late in the evening, and made visits to my house and workplace on his off time. I reported this to his manager, and I couldn't believe the response I received from him. Additionally, I asked him nicely, if he could please have this certain individual stop contacting me, informing him that this person has tried to call me past midnight on several occasions. I am afraid and very insulted. His response was, "Oh okay." What the.....?!?!?! Since then I have been scared of coming home thinking that these people are waiting outside. It disgusts me to know that these people have no sense of professionalism or customer service. I will never ever purchase anything from AARON'S again. | |
| MadAsHell From Quincy, Florida | 3/23/12 |
| Aarons, is the WORSEST business in the WORLD to deal with..they have not customer etiquette or RESPECT unless you are coming in for the first time purchasing something and then they are sweet as hell. I have been paying on my account faithfully until my job went out I got a month behind in my payment and now they sending people out to my house and calling like crazy, the manager Mike is very disrespectful and is not customer-oriented. I have tried to pay what I can and he dont even want at least some payment....basically, I am saying the HELL with you Mike.......I will never get nothing else from you all, not even a piece of candy and then the workers they got working for them is pitiful...they dont have no customer service or respect for customers either....all I can say is BAD BUSINESS!! | |
| Josh | 3/20/12 |
| March 20,2012 Ha you guys think your stories are bad, listen to this mine. So my grandpa die last Sunday and i had to fly out to Indiana for my family then came to my house last Friday cause my payment was late i give the guy who came to my house my Card number I'm a idiot so they call me on Saturday saying my card was decline i guess someone been using my card. whats the odds i give this guy who works there and i missing money now. So I'm in Indiana at my grandpa funeral they have the nerves to blow up my phone that whole day telling i need to call them back asap i already told them the day before the funeral that ill be at the funeral and do not call me and what do they???? Call me 6 times are you kidding me cause I'm late of 126.00 really..... they don't know how to treat anyone with any respect even there employees. I am police officer no respect to me and or my family. Still missing money from my account and i'm pissed off to the max i don't know what to do. I'm at the point just telling them to just come pick up your shit oh yeah to put the icing on the cake we first rented bed from them new bad mistake the F*Ckin bed had bed bugs i dont know what to do someone email with ideas or what i should do Josh45866@gmail.com PLeae | |
| Marie | 3/16/12 |
| I rented in the groton ct arrons store a living room set and washer/Dryer Set. I have never in my life felt like i was treated like dirt. They were late delivering my items and scratched up my sofa. It took them 3 months to pick it up and supposely fix it. they brang it back 2 weeks later worst than it left. The bottom part was messed up, the took the under cover and put it back a mess. The back part of the sofa was broken, the scratch was never fixed. So i have no idea what they did. Then i called corporate and the person who i spoke with was Casey, he was like "i apologize for the inconveniences you have been going through it is unexceptable and i will make sure you are well taken care of" Yeah right. He sent some one over about 1 month after to fix the scratch, he did a good job. But im still waiting on the botom and back part to be fixed. I called again and he was not found for 2 weeks of calling. Im still waiting and verry frustrated with this furniture store. | |
| Michelle bowie | 3/15/12 |
| I have never been treate worse by a store. We spent about an hour in store waiting for an associate then signing the agreement we paid the money for the first payment and were promised the tv would be here in the morning on Thursday which was 5 days ahead they did not get here until the evening and when they did they asked for more paperwork thatseemed it wouldn't be necessary but gave to them they then began setting up the tv when an associate called and tol him not to because something hadn't gone right. They should have had all of the paperwork done the 5 days before the tv was to be delivered the manager of the Victorville store then acted so rude to me and my mother in law I couldn't believe any body would run a store that way. Once again worst service I have ever had. I will ne'er again shop at aarons. | |
| AUSTIN | 3/5/12 |
| I BEGAN A LEASE TO OWN AGREEMENT WITH AARONS IN NOVEMBER 2011. I SPENT OVER AN HOUR AND A HALF AT THE AARONS LOCATION ON N. LAMAR IN AUSTIN, TX. I HAD ALREADY CALLED AHEAD TO CONFIRM THAT THEY HAD THE PIECES I WAS LOOKING FOR AND BECAUSE IT WAS USED I WAS GOING TO SEE IT IN PERSON- THEY HAD ALREADY SOLD IT BUT ANOTHER STORE HAD A USED ONE IN. ALL TOGETHER FROM 3 DIFF STORES, I WAS GETTING A COMBINATION OF USED PIECES AND THEN ONE NEW OTTOMAN. FINALLY AFTER 90 MINUTES OF WAITING ON STORES TO "SEND IT OVER" IN THE COMPUTER IT WAS TIME FOR ME TO SIGN MY AGREEMENT AND MAKE A PAYMENT FOR MY SATURDAY DELIVERY (I WAS MOVING IN TO A NEW APT). WHEN REVIEWING AGREEMENT, I NOTICED THE PRICES HAD CHANGED TO REFLECT NEW FURNITURE ALTHOUGH THE OLD FURNITURE WAS LISTED. THE MANAGER APOLOGIZED AGAIN AND SAID SHE WOULD FIX IT, AND WOULD SEND THE AGREEMENT TO HAVE ME SIGN IT UPON DELIVERY. SHE INSISTED THAT I HAD TO PAY MY FIRST PAYMENT IN ORDER FOR THEM TO STILL DELIVER AS PLANNED. I DID AND SET IT UP FOR 120 DAYS-SAME AS CASH. WHEN THE DELIVERY TEAM CAME- THEY DID NOT HAVE A COPY OF MY AGREEMENT BUT SAID I COULD VIEW ONLINE OR THE STORE COULD SEND IT IN THE MAIL. THIS NEVER HAPPENED. I HAVE MY HAND WRITTEN NOTES DOWN ON THE AARONS AD- AND THATS ALL. I HAVE CALLED AARONS ON SEVERAL OCCASIONS TO GET MY AGREEMENT- NO SUCH LUCK. WHEN I CALLED LAST WEEK TO GET THE REMAINING BALANCE ON MY SAME AS CASH AGREEMENT- THE SALES REP KEPT QUOTING ME THE OUTRAGEOUS DOLLAR AMOUNT WHICH WAS INCLUDING FINANCING CHARGES AND LEASE PRICE. I AM VERY ANXIOUS AS I COULDNT EVEN REFERENCE AN AGREEMENT- AND HAVE ALREADY PAID OVER $800 FOR THIS FURNITURE. ALSO LOOKING ONLINE, MY ACCT IS NOT UP TO DATE I PAID DOUBLE THE PAYMENT ON THE 15TH AND ITS SHOWING THAT I STILL OWE PAYMENT FOR FEB 15TH!!! I DONT KNOW WHAT ELSE TO DO- BUT I HAVENT SIGNED ANY AGREEMENT FOR A NEW PRICE- AND I EXPECT WHAT I ORDERED TO BE UPHELD AND AT LEAST SOME SORT OF QUALITY | |
| Watch for Roaches and Mattresses | 3/5/12 |
| Be careful what you buy, some items that are brought back from customers are filled with roaches and then a new customer takes it home with roaches; they don't get cleaned like you think. Don't buy used mattresses, they pick up mattresses from people who pass away on the mattress and resell them to unsuspecting customers. Finally be sure when you return an item be sure to get a signed receipt showing it was returned, some GM's have a habit of taking items home and leaving the customer with a bill. Who's going to believe a person who wasnt making their payment anyway, that is what the upper management will say. | |
| Pissed Off | 3/2/12 |
| I bought and paid for a L500 series laptop within a years time from Aaron's. I then purchased 1 year extended warranty for 100.00. My computer messed up so I took it back to Aaron's for them to fix it. In the meantime while it's in their custody the Manager named Tessa dropped my computer and broke the casing and scratched it all up. She calls says they will will fix it. So I am like okay. well 2 months go by I still don't hear anything so I call up there well now the Managers name is Travis and he's says yea we have it and it's ready to be picked up. I get their to pick it up and they had super glued the pieces back on there. Talking about being pissed. Then I contacted corporate well Allen calls me and I have to fight with him 3 weeks to get anything done. I have adobe software on the computer that a paid a pretty penny for and he had the nerve to call me and ask for the serial number and I didn't give it to him. Then he calls adobe and acts like my boyfriend. How is that for a corporate manager? I think he needs to be fired. Then they order me a new computer he said it will only be bigger and better. Well I go to pick that up today and long behold guess what they downsized me from an L series which is more powerful and pretty to a C series that is just a basic ugly computer that they only paid 339.00 for. I did my homework and called Toshiba when i got home to find out that they screwed me out of GB and a bunch of other stuff my computer had. I DON'T RECOMMEND EASTLAND, TX. 76448 AARON'S TO NOBODY UNLESS YOU WANT TO BE SCREWED AND GET JUNK. IT'S CALLED TO MANY MANAGERS AND POOR IF YOU ASK ME. | |
| lady waiting | 3/3/12 |
| I gave deposit for washer and dryer 7 days ago, where's my washer and dryer? I gave 150 dollars! Well you picked model on floor? And ? When you view items at stores your doing just that viewing! I want new in the box. This is not cool its taking advantage of customers kindness. | |
| Being Treated wrong | 3/4/12 |
| I have been renting from Aaron's for over a year. I was a reference for a co worker and the co worker was playing the dodge and duck game. I was trying to help Arron's local store and communicating with coworker and get him to pay his bill. Now that it has been straight out the local store manager is being unfair harassing me and come to my house for no payment. I have paid may bills and working to pay my account off and he is threading me to take me merchandise and not working with me. I feel it's a direct hit toward me and i have filled A complaint against him with the local community as well as wrote a letter to the copr off direct to the CFO and waiting a call from the district manager for his region. Were do they find customer service people to worm for Arron's because they are unprofessional on the phone and aperience is unprofessional. When I asked to use my payment holiday I was told a lie then I was also told a lie about several other issues that was brought to my attention and contact my family lawyer and come to find out Arron's is untrue people, I am waiting for my taxes to hit so I can tell them to get there stuff and go purchases it for less amount and walk away. Rest assue this I will make sure anyone who is interesting in renting from Aaron's. I will give them my opinion and stir them away a fromq this manager of the store,and the employees that smell like smoke and alcohol at 9 am on a Saturday and the manager treating a people unfair and harassing others. All this stems from a reference and a co worker. I'm done playing nice with Arron's. They wills here from me and my lawyer for hurrasing me and my family. | |
| Mary Ann Martinez | 3/4/12 |
| I have purchased from Arron for years. Recently I had to send my stainless steel refrigerator for repair. Before my refrigerator was removed from my house I went over any damage to my frig. Which was very little, couple of scratched and two small dents made during delivery. I explained to them that, I did not wanted to damage when it was returned, I even went as far as marking the frig to make sure I was getting my refrigerator back. I was given a loaner refrigerator for a month, which I have to say was a lot smaller than my frig and every time we closed the bottom door the top would stay open. After a month I got my frig back and as soon as it was lowered from the retal truck I right away inspected it and to my surprise I notice right away the damage, scratch along the front of the door a couple of dent on the side of the doors, I was upset, I told the delivery staff I would not accept it and they called the ir office in floresville tx, I explain my concerns and he agree to cover the last two payments.. But after I was able to clean it and notice the real damage I was very, very angry and then I notice a small roach crawling out of the side door while it was open. So, I called the company once more a complained. Later that night after the lights had been off in the kitchen for a while, I went back for a cold glass of water and notice a dozen or more small roaches crawling around on the floor and inside the frig.. I was so upset I couldn't sleep that night. So today I decided to express my concerns about how Arrons damaged my appliance and return it infested with roach. So if I was asked how, I liked purchasing from Arron's I would have to give them a 1 rating.. | |
| Dawn Blakeney | 2/25/12 |
| I am very Upset aarons customer servive. First I got a freezer and a box spring and mattress and it took them almost a week to deliver and they were still late. Now I wanted to return tge freezer because my ftidge is going out and I was getting a fridge and stove combo. I was scheduled for friday between 3-7 and i explain to Troy the manager I didnt care if they were running late cuz of the snow but i needed them that day because fridge was out and stove wasnt thete anymore. And i had freezer cleaned and ready by the front door that i even moved all my furniture out of the way so it should only take 15 mins. When i called Terry was nice enough to tell me that it would be first thing in the morning. When i called around 1030 am kyle said as soon as he comes as he gets in. Then i called again at 1130 and kyle said he already left and should be here anytime. I called again at 130pm and kyle said he is on the way. Now im no genious but ive been watching since 10am for the dude at my front window because with the stove gone amd food going bad in fridge its important that i got the stuff dibered asap. The delivery driver finally showed up and 230pm. First thing my butt. And what about my food and me and my children able to eat real food. Like i said terry and kyle were being nice but I like troy but he fell on the ball on this one and the delivery driver SUCKS. I hope this isnt how all my transactions with Aarons is gonna be. Sincerelt, dawn blakeney | |
| Sherry Flatford | 2/21/12 |
| I started renting from aarons two years ago and yes it was to build my credit pluse i needed the stuff,I paid off my bedroom funiture and my computer but with harressment every month right after the due date,They lied about warrenty on beds and the mattress is the worst it started falling in the middle after one year,I deal with the Aarons in Knoxville Tennessee on noris freeway,Don is the manager who talks to you like your stupid and when you tell him you will call back in a couple of days to let him know if you can pat he puts down that you promised a payment,I have three more payments with this dumbass company and never again.to be harressed every month by them is un proffesional. | |
| roger menard | 2/22/12 |
| hello i rented from rent king for years and ihave got to tellyou i have never been treated so good as from your arons store manager and employees in lake wales florida ,every time i go in its hello mr menard,what would you like to rent today every employee is outstaing and kevin alway asking how i am and if there is anything he can do for me ,what a great manager i tell everyone how great your lake wales store is . they really need to be known as your best store wow!!! than you so much and best regards roger menard 2954 shell road lake wales florida 863-978-5150 menard6@aol.com | |
| Carol in Atlanta | 2/19/12 |
| I worked for Aarons corporate offfice for a few years and had high creentials and thus left with that. I can assure you the primary purpose in me leaving is the very immoral an unethical manner in which this company ill treats its customers and frankly steals. I have myself to face and it was a very moral decision to leave just last month. I can tell you in all honesty that the 5 star postings are rebutles purposely made by their corporate people to shine them in a better light. They do this often when they encounter negative reviews. I personally would rent nothing. Save your money to purchase and that is that. | |
| C.Vigil | 2/20/12 |
| Actually they should have an option on here for o stars! Very poor customer serivce. I purchased a furniture set from the Canon City, Co. Branch. I have paid on this furniture set religously for 2 years and I went into the store on January 11th, 2012 to make my final payment. My records were not jiving with the stores records because I would send extra money here or there, that they were not crediting me for. So the General Manager told me that he was going to apply a fifty dollar off coupon to my account and all I would owe that day was $205.47 and the furniture set would be paid in full. The problem was that on this day we had an extremely bad snow storm and all their computers were down , so they could not give me a payment in full reciept while I was there. I was promised by the General Manager that he would be mailing me a reciept by the end of January and I should recieve it no later than Feb. 5th. Well here we are the 20th and still no reciept. So, I get home today and have an Aaron's missed call on my phone. I call and one of thier associates told me that I owed more money, I immediatley asked to speak with the manager, who got on the phone and said oh it just got put in wrong don't worry we are taking care of it. I asked him why I had not recieved a payed in full reciept yet and he gave me a run around story, saying that his regional manger had not applied the coupon yet. I got a little upset and asked why this was taking so long??? The VERY RUDE MANAGER told me that he did not have to listen to what I was saying and he did not have to send me a reciept either and that if I wanted one I could go down there and get one. I was dumb founded at the severe lack of customer service and unprofesionalism that this General Manager had. I will never buy from this store again!!! They are terrible and I will fight them on this to the end! | |
| Mrs.Kesha L.Rivera | 2/20/12 |
| My husband and I started a renatl agreement with Aarons about 5 months ago for a washer,dryer and a laptop. Our monthly bill was to be $215.00 for all the items, after paying the bill online on time and sometimes before time we recieved a call from the store saying that we owed last fees of over $250. They said that is was stated in the agreement when we singed the contract, needless to say that it wasn't nor did the delivery man explain that to us. But the late fees are not valid, we have never been late on a payment, when we contacted the store manager he said that the only bill quote was wrong our bill was suppose to be $265.00 monthly and that we had to pay up the money that was mis quoted. Well we wasn't about to do that so we asked them to come to some sort of reasoning about the matter that was not our fault, he said he would not and that the balance was on us to pay. We refused to pay and kept paying our online bill, but they were taking the said balance from our monthly payment to pay that and then told us that we were behind in our monthly payment due to insuffient funds! When we stopped payments and asked that they get the matter sorted out before we started payments again, the started harrassing us by way of phone calls threating to send the cops to my house. They called my husbands job and told the situation to his supervisor, his fellow employees and his boss had at one time been a client of theirs ( he is no longer )and they called him at his home to complain to him and threatened to has him brought up on charges as a co conspiritor!The last straw is that have been coming to my house ( I live in a gated community)they told the gate guards that we called them in for service repairs and they have threatened my children and have attempted to push their way pass my 18 yr. old son and proceeded to curse at him. This is appauling and not fair for something that was their mistake. | |
| mad as hell | 2/18/12 |
| We got a living room set from Aaron's we got it brand new and that night the dang recliner would not stay closed you could just walk by it and it would pop out if you sit on it or on the other side of it, it will pop open. So ever time we went in to pay our payment we told them. They told us they would call us about it and they never called. We kept on telling them and telling them this went on for months now. They told us everytime they would get someone to call us but,they never did. Well oneday we went in to pay our payment and the manager was their so we talk to him and told him about the problem he told us they we was not talking to the right person,like we new who we was to talk to or like it was our fault because we would'nt talking to the right person or something. He told us they would send someone out to look at it so we waited and waited and no one called or came out so we called them again for the millionth time and finally they sent someone out. Well he got here and look at it and told us that the couch was warped and he would have to go through the hole thing to fix it and he would call Aaron's and tell them so he could come back and get it to take it to his shop. Well we waited again and no one called us to come and get it so we called them and told them we would just trade it in on something elese but they told us we couldnt do that. Now you tell me who wants a warp couch and by the way they never came to get it to fix it. I have never been treated this way by no business. I can't understand why we can't trade it in on something elese. That would satisfie us we just don't want to get a bad credit report on it or we would just let it go back but if they don't do something to help me it will go back. THEY ARE REALLY DOING PEOPLE WRONG!!!!!!!!! | |
| Danielle | 2/14/12 |
| I became a customer of Aaron's less than 2 months ago. I became annoyed with dragging my laundry every other week to the laundry mat, and figured now that we have an apartment were I can have a washer/dryer, I will get one. I don't have enough money saved up to purchase one outright, so I decided to try Aaron's, only because my fiance had issues with RentACenter. We called and priced them out, and decided on a set. We went in the morning and arrived before 10AM, (as I called the night before, and she gave me the hours of 9AM-7PM). They hadn't even opened their doors yet! I had to be at work at 11AM, so I figured we would get there before 10 just in case. We didn't get in there until 10:20ish. Ok, so over that. I will state, I have no problems with finance charges on an item, and paying monthly. I filled out the application, got it all squared away. They literally took their time. I kept stating, I have to go to work, can this go faster? I will add, the girl helping us, was never rude. However, when she needed assistance from her manager, he just sat in the office, and took his time coming to help her. So we had the washer/dryer delivered on New Year's Eve. I was actually shocked when they said they would. Delivery was fine. I will add that the washer/dryer was used, they did tell me that the previous customer had it for 4 months. They assured me it was fine. Dryer worked great. Washer...Well...not good. I think I only got a few loads done before it started to stop spinning, and just would fill with water, and I couldn't get it to drain. So I call Aaron's, they contact a repair company. Repairman comes out a few days later while I'm at work and my fiance is at home. They fail to tell the repairman that it's a stackable, which means he would have had to bring a second man to help him lift the dryer off. So he came out, couldn't move it. He did say he knew what was wrong with it though, and had to order a part. So Aaron's tells me that they can bring a loner washer to me until the part is in. Ok, cool. WELL...first, I had told them it it's during the week they need to contact me, please contact my fiance, as he is on the lease too. I work days, and he works nights so he is home all day. They continued to call me. Ok, fine. Well the day they were supposed to come out to bring the loner, they call and say they tested it, and it wasn't working. Well at least they did that instead of bringing it out. Ok well the repair man said only a few days. So Aaron's schedules us for the repairman to come back out. On that day they told me, my fiance waited ALL DAMN DAY for this man to arrive. Finally I call the repair company, and they say that Aaron's scheduled the repair on a day they didn't even have an opening!!! So I call Aaron's and they were all confused, the girl was like "Why would he tell me that time was open and then it's not?" How the hell should i know, I just want the washer fixed! Ok, so they give me two options, reschedule the repairman, or call a different repair company. I choose call a new one. So they did, and the company did call me less than an hour later, and scheduled to come out the next day. That was great. So the repairman comes out the next day in the time he gave! He said it was the motherboard on the washer, that it probably needed to be replaced. He unplugged it and reset it, and it started working. So I was able to run a few loads that night. Then it started doing the same thing again. Next day I call Aaron's and demand a relpancement. So they finally brought one out. Worked GREAT! Only issue is either our water smelled funny, like mildewy, or it was the washer. Either way, the clothes didn't smell like it after they were washed. So things were good, it was washing, dryer was great. Then Aaron's calls me about two weeks later, saying my washer is fixed. My understanding was that I was going to keep the one I had. Since the delivery guys have now been in twice moving this thing up a flight of stairs in an apartment. Nope.Ok, so I say alright bring it out ASAP. They tell me it would be at 6PM the next day as they had to add it onto the delivery list. No big deal. So the next day comes around, and around 2PM we decide to leave and go to Walmart. We were no more than 10 minutes from home, and Aaron's calls me! Tells me the delivery guys are at our apartment. I get pissed and tell the lady we aren't home and that the manager told me 6PM. She goes "oh, well that couldn't have been right, we close at 6PM, how could we deliver it?, but we can redeliver it another day." I say "NO. I've been waiting and dealing with this long enough, they will wait and I will be home in less than 10 minutes." Ok, so I get my washer back. I ran ONE...ONE load of laundry and the damn thing did the same thing it did before!! Needless to say at this point I was so irritated. I had my fiance deal with them from then on. So he calls, and they say they have one there, BUT it doesn't have the stacking kit that goes with it. They aren't sure where it is, and can't use one off my washer because it's supposdely glued to it. They aren't sure where to get one, but they said they would call by Monday. This was Thursday 2/10/12. So now I have to go all weekend again?! So my fiance said "this is ridiculous" and called Lowes and asked if they had the stacking kit for the washer. YES THEY DO! So he calls Aaron's back and tells them. The girl is like "Oh, I never thought of that." Then on Friday he called them back, and they said they would bring it out same day. So they did. So now it's Monday night. They tested it when they were here and said it worked. Ok, well you didn't run a full cycle though, how do you know. Ok, whatever. So here I am Monday night deciding to do laundry as I didn't feel like it over the weekend. I put a load in and go back to what I was doing. I go back after an hour to put it in the dryer. The damn washer paused itself only a few minutes into the load, and stopped. It eventually got through the detergent, but never released the softner, and didn't spin, or drain the water. Everytime I tried a different setting, it would shut itself off. I unplugged it, and ran the rinse/drain cycle, and it worked, but it won't wash a full cycle. So here I am sitting here at almost 4am pissed beyond belief. Oh not to mention each time the delivery guys have been here, they have scraped up the linolium floor in the kitchen, that now has big marks and rips in it. Of course we will get in trouble with the apartment. So now as I sit here searching for corporate, and reading all this crappy reviews, I thought to myself, "Man I should have read the reviews before going through this." I just wanted a washer and dryer. And here I was planning on going and getting a sectional couch from them this week too. Man am I glad I didn't go through with selling my couch. In a few hours when my fiance comes home from work, you better believe we are going to Aaron's with pictures in tow of the damage on the floor. They are either going to give us a newer...BRAND new model for the same price, or cheaper, or come and pick up this damn washer/dryer and give me my two payments back. Wow this was a long post. But I wanted everyone to know what I've been going through. | |
| Novella Driscoll | 2/16/12 |
| Very dissatisfied customer,the first furniture they sent out i had 2mos.the cushions started to come loose on couch & loveseat.the loveseat was just not put together properly factory malfunction.aaron seNt someone out to fix but 2 mos.at $4000,no way! Soi told them to come get it. So even after all the lies i was told i gave them a 2nd chance went back had them to reorder the same furniture,while the movers were bringing in, they hit the corner of the couch on my inside closet door and scraped the pleather off where you can see the wood and foam coming out. So o told the sales perspn that sold me the furn. I would deal only with her concerning this furniture. But she endef up letting me down like the rest. We go do this that and the others,and nothing has happen my health wasnt the best but all the lie, deceit,untrustworthyness i have endured. They have taken my stress to a new level and i am really really tired! | |
| Novella Driscoll | 2/16/12 |
| Another day Aaron didnt keep there word on picking up there property.i told them i would make myself available today 2/16/12 until 10am to11:30am.it is now 11:58 to days more lies. W.O.W. | |
| Aarons Lucky Dog Cares | 2/13/12 |
| Thank you all for your feedback. To further resolve your complaint please contact me directly at 678-402-3403 or by email at social@aarons.com and I will be more than happy to assist you. I will need your local Aaron's store location, and a contact phone number. I apologize for any inconvenience this may have caused and I look forward to speaking with you soon. Thanks! Jessica Rudnick | |
| joe jaworski | 2/11/12 |
| I rented a brandnew Sharp 70" LED, after 2 days i got dead pixels so they replaced it the next day. The replacement that they gave me is even worst, this time the dead pixel is across the screen. 2 weeks have passed and until now theres no replacement! Manager is always saying all bunch of excuses. Pls help me! | |
| Tara (ANGRY)!!!!! | 2/10/12 |
| I have been renting my stuff for awhile now over 6mos. and I recently lost my job:( So, I surrendered my stuff! I had the new Toshiba tablet along with the bunk beds. Not only did I go threw two tablets the sent me bunk beds that had no support for the beds! Okay, no problem this can be fixed. I have always keep in communication with them and have been completely honest and always paid my payments on time. Well, when I called Ben at the Anderson store on 28 bypass in SC and told him about my job and that they can come get there things I got the complete run around and he kept telling me he would be in contact with a store closer to me cause I had relocated. So, it has now been 2 weeks and I took it upon myself to call the stores he said he was calling and they had no ides what I was talking about!! There all a bunch of idiots and not only am I writing this I will be writing corporate a very nasty letter to let them know of how there stores are handling there customers!!! If this would have been a situation were it was a repo they would have been here already busting down the door and calling everyone and there mothers!! See what it is...they are waiting till the 15th so they add another month to my final bill!! ASSHOLES!!! | |
| Satisfied Customer | 2/8/12 |
| Aarons is in it to make money PLAIN AND SIMPLE. They do nothing different than any other business. Think about a resturaunt that has a cheese burger meal for $9.99, you could make 3 or 4 of the same meals for that price but you are paying for the convenience. Just like aarons, if you had the money to by it outright you wouldnt be in there but since you dont it is convenient to go finance it. As for the goofball who was completely unaware of the fact aarons charges finance fees, I would suggest rereading your contract. My contract on my TV and Washer/Dryer shows cash price and finance charges. They are there and always have been and as long as there is a demand for people financing things it will always be there. Why wouldnt there be finance charges? When you buy a house is there finance charges? YES. When you buy a car are there charges? YES. Why would this be any different? Everyone bitching about service should just return their stuff and go to RAC. There is no point in staying with them if you cant deal with them. Half the complainers though, are just people who bitch about anything for no reason. | |
| Javier | 2/9/12 |
| I got a laptoP from Aaron's in conyers Georgia I took the laptop back up there and told them that I wanted to return it because I had got paid off from work and they guy told me that I couldn't return the laptop I was mad as crap also they won't stop calling me or my references and it's recalling annoying they called me last night saying if I don't pay them they are going to report me to rock dale county police and say I stole the stuff wow really ? aren't they suppose to come to my house and pick up the stuff not call the police on me but I will never do buissness with aarons ever again | |
| Frustrated with ignorance | 2/6/12 |
| Just a question... This place doesn't run credit checks they are goings only on your good word. I rent from them but only bc I want my credit better not because I can't afford anywhere else... If you are 2-3 months behind on payment then I'd say they have every right to harass.. Our store told us after 30 days of being behind they come pick it up.. Which is expected. I'm in va and this store jut opened, they delivered it within 2 hours of our leaving of the store, put the tv and fireplace together and setup, showed us how to work it and we're awesome!! You get out of them what you give.. You don't pay like anyone else, they will get moody and call... That's the point of a no credit check renting center!!!! | |
| Diane | 2/3/12 |
| My first item through Aarons was a buy and pay in full within the same as cash term. I did this and recieved gold member the same day. I purchased a couch, loveseat and area rug the same day and put $200 cash down. I waited over 8 hours for delivery before giving up. When they finally showed up 8pm I sent them away. I no longer wanted the items, since my time seemed so invaluable to them. I did not do errands, shower or make dinner waiting for this delivery. I then proceded to cancel the purchase a few days later. I asked for a refund in form of a mail check. I was told since I put it on my debit it HAD to be refunded that way. My guess is being I was pushed, I pushed the manager as well, as he became rude and refused to refund me unless I came into the store. I went online and put in a complaint 3 times, and called corporate 3x. No one has ever answered either my complaint via online or phone. I'll be contacting the BBB, as I've never seen such poor customer service from not just my local store but all other areas. | |
| Mari | 2/2/12 |
| I got a tv from the aarons in Ft.Stockton,TX and we started having problems with them the very first month. We are from a small town outside of Ft. Stockton, so they made us sign a paper that they would have to debit our account automatically each month. We didn't see a problem with that until we started getting harassing phone calls saying our payment is late. After 4 months of getting these phone calls, I finally talked to the manager. He seemed understanding and apologized. Since they still arent debiting our account, they now are saying we are 2 months behind and owe $300. Last time I checked $99.99+$99.99=199.98. They threatened my husband and cussed at him. These people who work there are lazy and dont take the time to look to look at your account. I will NEVER get anything from aarons again. Th emanager Steven is a douchebag!! | |
| Disgruntled ex employee | 1/31/12 |
| I got a job at Aarons because I was laid off of my other job and as a single mom, I needed work. I didn't realize what a conundrum I had gotten myself into though. It was so bad at the first store I was at because the manager was calling me names like "moron, idiot, slow (not physically slow), etc." So I was transferred to a different store. Much to my dismay, that store wasn't any better. The horrible language and graphic conversations would make me so uncomfortable. I let them know it, and they would do it more and just laugh becaue they knew it bothered me. I would drive home crying every night. Then I had had enough and contacted corp headquarters. They said they would interview each employee (the biggest culprit was the GM). After they interviewed them, they said they found no grounds for sexual harrassment. (sexual harrassment can just be employees talking about sex or in a sexual nature - it does not have to be anyone soliciting for sex.) So, they asked me when I was going back to work. I said, "I cannot work for an immoral company such as yours." And never went back. Now, tax season, and they're giving me a run-around about my W2's. They will play Angry Birds on their phones before they help customers. They treat customers like pigs and are the most unethical, unprofessional company I ever had the displeasure of working with in my LIFE! The posts I have read, I have witnessed with my own eyes over and over again. It is their tactic to make it seem like it was the customer's fault. It is such a shame. It is SO wrong. | |
| Carol Loth-Knight | 2/1/12 |
| I have had my TV for along time and I have 8 more payments left. The beginning of January I made my monthly payment. I did not include the late fee of 5.00. Two weeks after I made the payment I started getting phone calls and I talked to the store personel. He looked up my record and said yes it was over 5.00. They continued to call me and my references, they even went as far as to come to my house. I called the manager last evening and he said you have late fee that have total's 25.00. Can you believe this, so my new payment is due now, and my normal payment is 72.00, he tells me I owe 90.80, 72 from 90 is not 25 dollars behind. This is bad business and a bad way to treat customers that have been with them for a long time. The TV that I have was used to begin with when I got, and I have enough to have buyed 3 TV's by and new ones at that. This is bad business and poor customer service. I will not rent from here again and I will not recommend anyone else to. I have learned my lesson, if I can't buy anything with cash I will just do without. | |
| dennis skeen | 2/1/12 |
| well i have returned something to one arrons and i got it from another were i got it from said i could take it back to that store just to have the manager from the store i returned it to call him he did but now i am getting calls about i owe 200 plus dollars and they r gonna charge off what does this mean and how stupid is arrons | |
| Em | 2/1/12 |
| The manager over the Starkville ms store is a complete joke!!! She is trashy and has absolutely NO customer service skills!!! She really needs to watch how she says things to people. She has no clue of how to do her job!! She is very unprofessional. I'm pretty sure that Aaron's was desperate in hiring her. Almost every time I'm in there she is yelling about something. She makes everyone disgusted and miserable. I have even seen potential people leave because of her attitude. The whole time I was in there looking, she stayed at her desk and kept talking about Facebook. I will never be a coustomer of Aaron's again and I will tell everyone to steer clear! Unless of course that thing u call a manager is removed!!! | |
| R.Robinson | 1/30/12 |
| I HAVE PURCHASED SO MUCH STUFF FROM AARONS AND NOT ONE TIME DID THEY MENTION THAT HAVE THE MONEY THAT I PAY THEM GOES TO A FINANCE CHARGE THATS BULLSH*T SO IF I PAY $200.00 ON MY MERCHANDISE THEY TAKE $100.00 AND PUT TOWARDS MY MERCHANDISE AND THE OTHER $100.00 GOES TOWARD A FREAKING FINANCE CHARGE.. I WAS NEVER TOLD THIS IN THE BEGINNING AND ITS NOT LISTED IN MY CONTRACT.. AARONS WILL RIP YOU OFF!!!!PLEASE DO NOT RENT FROM THEM...YOU WILL NEVER BE HAPPY OR SATISFIED!!!! | |
| Sharon | 1/26/12 |
| AArons makes their people work 12 hour days, six days a week. They really a bunch of greedy corporate jerks. I wouldn't get anything from them as it will cost you 3 times what you would pay if you saved up and bought it elsewhere. Or save a good down payment. Anywhere but AArons. They have a real bad record in treatment of cutomers and staff! | |
| JEWELS GRA | 1/25/12 |
| they are SO STUPID MY BROTHERS SON WHOS SIX YEARS OLD COULD DO BETTER JOB:) thats why THEY WORK AT AARONS. THE ONLY THING THAT workS only buy small stuff make sure in a box and its in the same package you would buy at wallmart.DON'T LET THEM BRING IT TO YOU NO BOXES AND THEY DENT IT. THEY DON'T PAY MOVING GUYS CRAP .POOR MOIVING GUYS Only thing work is going in person yelling at them and scaring OFF!!!!!!!other shoppers away .Not only they will lose you , they won't GET anyone eles TO BUY OR !!!get rip off. i got 46inch HD 1080 TV FOR 1700 they said IT WAS retail. B.S B.S real retail about 1400 . WHAT EVERY YOU DON'T FALL FOR THE STUPID AHOLE CRAP PAY OFF BEFORE 4 MONTHS OR THEY DOUBLE . ITS BETTER THEN CREDIT. STUPID...VERY VERY STUPID PEOPPLE AND MANGERS TOO:0 HOPE THEY GET SHUT DOWN | |
| D Boston | 1/23/12 |
| I too am having trouble with Aaron's and a manager named Mike. I have previously paid off two (2) items with them but was told that was a different store. I will file a formal complaint and with BBB service. I will also call corporate because NO ONE should be treated this way. Especially a returning customer that has paid off to previous items. Still NO ONE should be mistreated if they value their customers. I will take this as far as I can to get this resolved and no one else treated this badly. They soon will be out of business if they keep treating people (customers)this way. | |
| Omar Chavez | 1/23/12 |
| Today January 23, 2012 red samsung washer and dryer were picked up that were purchased on December 2, 2011. On the date of delivery, (of the purchased samsung washer/dryer in red) the appliances were delivered without boxes. They were delivered to my apartment, which is on the second floor, resulting in scratches on the sides of appliances and the door to the washer was loose. Also, the water conection hoses were on the wrong water valve, the hot water hose was attached on the cold water valve and the cold hose attached to the hot water valve. Delivery men were then called back to correct this problem and refused to correct this problems stating that they were the same function. Any delivery, especialy large appliances, should be delivered in the original boxes so they are protected not only by cosmetic damage that may occur on the outside but to protect the inside system of the appliances. Today, January 23, 2012, the red samsung washer and dryer that were delivered were in box, although the pedestals were delivered, again, out of box. Although the washer and dryer were delivered in box the right side of the dryer and pedestal were again scratched due to sloppy delivery job. Recieving products in original box is of great concern to the clients recieving the products because this proves the client is recieving a new product and to know that it is protected all the way to the destination it will be at. As paying customers one is expected to recieve, not only good quality products, but also good customer service. Delivery staff should be trained on how to properly deliver Aaron’s products with care. I have been a customer since 2008 and am very dissapointed with this situation and how it was all handled. The delivery men wanted me to sign a new contract, sent by the store salesman Tony, with January 23, 2012 as the original delivery date making the first delivery date void on the contract as well as my previous payments. The new calculation of the “total cash price” was also a higher amount, not was was on the original contract. Also the monthly payment was scratched out and a new monthly payment was written in with pencil. Omar Chavez | |
| Latoria | 1/20/12 |
| Aaron in Warner Robins has gotten out of hands. For any one in the area, if you have been mistreated please call the BBB, and the Federal Trade Commisson cause I did. They are helping me with this matter. I had the store manger (Mike) and the DM(Bruce) text my cell phone from their personal phone treating me. When I am done dragging them to court for defermation, omg. Also the Federal Trade commisson stated they have broken all type of laws. I also called head quaters, waiting to hear something back from them. | |
| Rachel | 1/20/12 |
| I am having trouble with the Salem, OR store.. I'm not even a month behind and they are at my door everyday, call my cell phone several times a day, and call my work.. Even if I am caught up they still call on the day the bill is due. As of the last time I spoke to them I am being charged $10 every time they come to the door.. I have never even seen them at the door, the have gotten my roommate twice and have told her my personal business and tried to scare her into giving them my laptop. She told me they even tried to come in. In my opinion they have terrible customer service, and I will not be doing business with them. They should lay off their customers especially during tax season. I have plans to pay it off with my taxes but now I'm thinking maybe i will get a new laptop and return thiers.. so they dont get any more of my money. | |
| POOR MANAGERS ACT IMMATURE | 1/21/12 |
| MM AARONS TO CLOSE ALL OFFICES. 659 LAWSUITS PENDING | |
| CASSANDRA BALBOA | 1/21/12 |
| AARONS IN SANTA FE NM IS VERY UNPROFESSIONAL. THEY ARE STALKERS AND THE SAD PART IS THAT THEY BELIEVE THEY HAVE A RIGHT TO BE RUDE AND UNPROFESSIONAL, MY MONEY WILL BE IN, IN THREE DAYS AND I HAVE HAD 2 SURGERYS THAT WERE NOT EXPECTED BUT I HAD TO GET IT DONE TO FEEL BETTER, THEY ARE NOT UNDERSTANDING AND CARLOS THE MANAGER SAYS I WANT MY MERCHANDISE BACK AND I HAVE PAID SO MUCH ON IT THAT I AM TO PAY OFF POINT AND IM LIKE I OWN OVER HALF OF IT! I THINK AARONS SHOULD GET SHUT DOWN, WHO WOULD THINK THEY HAVE A COOL JOB RIDING AROUND IN A BIG TONKA TRUCK ALL DAY STALKING SINGLE MOMS THAT WORK HARD? AFTER I PAY OFF WHATS OWED I AM GOING TO TELL THEM WHAT I THINK ABOUT THEIR SAD PEOPLE SKILLS AND TO GO SUCK 1!!!!!!! | |
| SANTA FE AARONS RUDE SERVICE | 1/21/12 |
| SANTA FE NM HAS THE WORST AARONS ASSOCIATES EVER, THEY'RE DISGUSTING SAYING THEY FIND PEOPLE INFO ON FB AND ASK THEM ABOUT THEIR STATUS'S AND THEY TRY HOOKING UP WITH ALL THE CUSTOMERS. SEXUAL HARRASSMENT WHEN U SAY NO THEY START HAULING AFTER YOU IN THE BIG TRUCK SAYING YOU OWE THEM SOMETHING. WOW GET A REAL JOB OR BETTER YOUR PEOPLE SKILLS AND BE POLITE SO YOU CAN LOOK GOOD IN SOME WAY. LAWSUIT WAITING TO HAPPEN FOR SURE! | |
| bobby reifenberger | 1/17/12 |
| Aaron's is the most rude place I have ever had business with a worker walked into my house when I'm not there and scared my mom to death and argue with me over the phone twice a day this is beyond harassment if it doesn't stop I'm going to take matters into my own hands. This is the worst customer service I have ever had even worse thenvfast food. I'm from the Hamilton Ohio store and 6 months ago its was fine about how I pay sometime within the month I get paid bi weekly and my car payment moves around yo my biggest check they don't understand that checks don't always happen at the same time in my honest opinion Aaron's can go to hell for using better language. | |
| Johnstown customer | 1/17/12 |
| I Am a very unhappy customer I have a refrigerator from the Johnstown store. I have tryed to get the manager Matt to help me by moving my payment to the end of each month he absolutely will not help me and he is extremely rude to me on the phone.I have 2 more payments to pay and then they can come and get the refrigerator and stick it where the sun don't shine. I;ll go to rent a center and rent one where they will work with you and not be so rude.I truly think the big shots of aarons should take a trip to johnstown new york and clean house and start with Matt and then Bill. They need to learn some respect for the human race you should also explain to them about the hippa law. I will be spreading the word to all my friends and relatives about not going to aarons ever. That store should just go out of business and take there employees and that stupid big dog with them. | |
| Brie | 1/19/12 |
| I rented from the store in Hudson, Florida the store associates were ok... Until I called to tell them that my room mate moved out and stole the items. With a police report in hand they told me if i do not pay or return the items I will be facing a 3 rd degree felony charge for something i didn't do.... Omg the store manager could have cared less about anything. I am a single mother..... What bull crap. I will never again deal with this company. | |
| Jason Lake Ozark | 1/17/12 |
| Aarons in lebanon missouri is the biggest fu_________ joke. I am fed up with these idiots and have a deeper understanding of why people go postal. I am running an ad in the towns newspaper( Front Page) to tell the town to avoid this company like they have the plauge. I even have a recording of the regional manager basically calling the community a bunch of hicks and idiots and blaming his own staff that he hired mind you for all of the mistakes. ( About seven to be exact ) Whats bad is we never even got our products because these idiots were to busy lying and covering up their tracks while they robbed the store blind and who has to pay for it? You guessed it. Me the customer who just wanted to give them his business. Blow it out your ass aarons. My lawyer will be contacting you! | |
| J | 1/18/12 |
| We recently moved and had Aarons come move our living room set that we were still paying on. Not only were they 2 hours late to move it but they took my pristine leather couches and tore the hell out of them moving them. They damaged the OAK floors at the old house I moved from which was taken from my security deposit and slashed the linoleum floor in the new house in which my landlord is going to hold them accountable for. The couches had absolutely no damage on them before they were moved and I made sure I took before photos and after photos. They tore the arms open on the sofa and scuffed the heck out of it. The loveseat has a few mars on it. They sent their man who repairs things 3 weeks later after a bazillion phone calls and going to the store. He said he could fix it but the damage would still be noticeable. Ok so how is that fixing it? I don't think it is unreasonable for me to expect the set to come into my new house in the pristine condition it left the old house in. I told them I want the sofa replaced. As for yet 3 weeks later I still have not heard anything from them. My next step is calling the BBB a lawyer and the atty general. I am done playing around and this will be my last purchase EVER from Aarons. I will not reccomend them and I will advise my family against making purchases or anything from them either. | |
| jackie brown | 1/16/12 |
| i would like to know when did aarons start doing credit checks? the waycross ga. store refuse to give credit to my daughter because last year she had to give an item back to them because the company she worked for down sized and she was without a job and now that she's gain employment again the store manager asked her to pay off her old bill (smh!)If aarons do credit checks they need to inform the people ,,according to their advertisement everybody's pre-approved and no credit check and yes if i don't hear from corporate within the next few days i will hire a lawyer for this false advertising their doin well @ least in Waycross,georgia | |
| THURMAN | 1/14/12 |
| HILLSBORO, OREGON - DO NOT DEAL WITH ADILEEN - SHE DOES NOT KNOW JACK AND DOES NOT LISTEN TO A WORD YOU SAY!!! WELL DAMN - WE ARE REAL "FOOLS"!! WHY DID WE NOT COME AND CHECK THIS SITE OUT "BEFORE" GETTING HEAD OVER HEALS IN DEBT WITH THESE ASSHOLES????? WE GOT A BIG SCREEN, BLUE RAY SURROUND SOUND THAT THE BLUE RAY PLAYER "NEVER" WORKED (HAS A COMPUTER BUILT IN IT) AND THEY SOLD US A WIRELESS CONNECT TO HAVE INTERNET ON T.V. WHICH I WAS GUARANTEED IF MY PC OR LAPTOP HAS A HDMI CORD - WOULD WORK, WHICH IT DID "NOT" AND THEY WOULD NOT RETURN SO I GET STUCK WITH ANOTHER LOAN FOR A SHITTY ASS COMPUTER THAT IS "SIMPLY A JOKE"..... I FILED A COMPLAINT AT THE 404-231-0011 # AND WOULD GET SOMEONE FROM UPPER MANAGEMENT CALL ME WITHIN 72 HOURS. LONGEST 72 HOURS I HAVE EVER WAITED... PAYBACKS ARE A BITCH ARENT THEY!! | |
| FED UP WITH THE GREENWOOD,MS STORE! | 1/12/12 |
| I purchase a computer that came with a 12 month lease. I was down to my last payment and something came up and I could not make the payment on time. The workers keep calling and calling and I told them when I was coming to make the payment. The day that I told them I was coming they calling my phone on the due day. They did not give me time to get off work to pay them. This was the last straw for me I will never ever tell anyone anything good about Aarons. Aarons harasses people and they call there jobs come to your job and tell co workers they are looking for you. This is unprofessional and I would never purchase anything else from them! | |
| Pissed Off | 1/9/12 |
| I rent from the Aaron's in Chambersburg pa. I find the customer service there very bad. The sales reps or whatever you wanna call them are rude and unprofessional. One in particular is Josh. When I got my living room furniture I let them know that I needed to pay it on the 15th. Which was fine until I went back a year later and rented a TV. I said well I need that payment on the first of each month. For some strange reason now they are both do on the first which is't possible because do they not understand that people have other bills to pay. When I tried to get the problem fixed the store manager Terri had a I could careless attitude. They charged me extra for no reason and my payment is still do on the first of the month. I'm about to give them everything back and go somewhere else. It's not worth the hassle of them treating you like crap. They need our business we don't need their's. There are other rental stores that will gladly take my money without being rude. After this is all paid for I will never go back to Aaron's again. | |
| K | 1/9/12 |
| aarons has a habit of selling used merchandise as new. and charging the same price for the used items as they do for the new. My husband bought my stepdaughter a bed there they told him it was brand new when they delivered it the head board was not only cracked but had been filled in with wood glue and putty, i bought a stove from them they were suppposed to bring a brand new one out the one they delivered has been previously rented to someone else there were still crumbs in stuff in and yet then insisted on charging full price on both items | |
| Jessica!! | 1/9/12 |
| I have been renting from aarons in warner robins, ga. for 2 years, I paid my previous lease off and im paying on another. Ive always made my payments on time until this month i fell behind because of the holidays. An aarons employee named Chris called me at work harrassing me about my payment being late. I told him i have never been late before apologized and told him i was definatly going to be paying it thursday when i get payed making it aproxamatly 12 days late. He told me this was unaccaceptable and asked me why couldnt i pay it today? I told him I didnt have the money today. He kept on and on telling me it "unacceptable" to be even one day late even though ive never been late. All the while I was telling him i would pay it thursday and i had to go because i was tying up the phone line at work. Finally I say "all I can do is pay it thursday take it or leave it." He said if you want to play that game ill send the truck to your house right now. Really?!!!!!! He told me he would have to hold my credit card number or he would come pick it up. I hung up called right back someone else answered i asked for the manager and he told me it was fine if i payed it thursday but didnt seem to care how rude his employee was!!!!!! I am shocked at how rude this person was with me i have never had ANY bill collector treat me this badly!!!!!!!! Im seriously thinking about telling them to come get the stuff because of this!! THIS IS THE LAST THING I WILL EVER RENT FROM AARONS AND I WILL POST ON FACEBOOK AND EVERYWHERE ELSE AND TELL ALL OF MY FRIENDS NOT TO GO THERE!!! THIS EMPLOYEE WAS STRAIGHT MEAN TO ME! THE CALLS SHOULD BE RECORDED SO CORPERATE CAN HEAR HOW THESE EMPLOYEES TALK TO PEOPLE! | |
renee  | 1/10/12 |
| arrons store in murrelsinlet the employlee kristina that i spoke to was really rodd to me when i went into the store and on the phone. I only owe 90.00 dollars on the computer and 139 dollars on the stero she said if we dont make a payment by friday they were going to come pick it up. Can they do that. She put us down like a dog | |
| Brandon & Wanda Perkins | 1/7/12 |
| Canton , Texas Store (903) 567-7016 I have asked to speak to a head manager many times and told he's not there. I have asked for Aaron's, Inc Corporate number and they will not give it to me. There service manager is rude and never follow up on our service call I have had trouble with our Tv and they never came out lucky we was able to fix the problem. Now our washer is messing up and they want to send someone out 5pm not later then 7pm and she said she can't give and exact time I ask her if it would be like last time and she had no answer. Also we tell Jacob we will be in on the 25th of every month and he say okay but never make no note in the computer then he calls and say he forgot and this is every month. I am not happy with the service they our providing to us need to improve a lot | |
| Bandon & Wanda Perkins | 1/7/12 |
| On 1/7/2012 Jacob from Aaron in Canton Texas brought out a loaner washer and they left went to wash clothes and it did not work and it dumped water all over my floor and then as they was moving it out the spilled the water in wash all over the floor and said I have to wait till Monday and they will come clean it up not happy after this i will never be and Aaron's customer again | |
| Mr Fredi Hills | 1/6/12 |
| Do you need an urgent loan to pay off your bills, if yes then Contact us for more information's Via Email: fredihillsloans@gmail.com with the blow info Full Names : Country : Loan Amount Needed: Loan Duration : Tel: Mobile: Thanks | |
| Lanette | 1/6/12 |
| Aarons in Santa Fe, NM is TERRIBLE!!!!! Dustin and Brook Hartman (regional Managers) are extremely RUDE!!!! I got asked by Mr. Hartman how come I just don't buy @ Colortyme??? Who does that?? I put in 3 complaints and NEVER got a call back. THe WORST customer service I have EVER encounterded. POOR POOR POOR service!!! | |
| cecilia martin | 1/5/12 |
| The store in Bainbridge, Ga. is so unprofessional. The employers do not know anything about their job occupations and they have poor work performances. You have to have a caring team in your business in order for your goals to get accomplished.This situation will not go unnoticed and it will bring much attention to your company because your employees are demonstrating unprofessional behaviors at the workplace. They cannot answer any questions pertaining to the merchandise that a customer has purchased. I have returned my amplifier numerous of times due to the reason that it keeps going out and I pay my payments on time. I told them that I am not going to pay any payments until I get a better amplifier that works. They have had my amplifier for four months and they still have not replaced it. As long as I was making my payments on time, they kept telling me that they would get one in and they never did. I decided that I was not going to give them any more of my payments until I receive my amplifier and as soon as stop making payments it was only one payment they came up with an amplifier. They called me and then said they were not going to give me the amplifier until I make that one payment and I said keep it because I have been paying my payments and you had that amplifier for four months and now you want me to pay another payment before i can get it, you are crazy.They said they would give me a free payment because I was so patient and waiting an the amplifier. The employee said he would remove some charges from my account and did not. They also told me that the equipment was no longer available for sales. I also purchased some speakers and they keep going out also and they fell off the truck I had them tied up and the police took pictures for proof they told me they could not replace even after the police wrote a report and took pictures for my proof and it was an accident on a highway. The police said that I had to take the report and show it to them but they were so rude and was not trying to listen. I just wanted the same speakers replaced and once again i do not miss any payments at all. I feel that I am customer who deserves customer satisfaction when it comes to my merchandise and making payments because I can take my business elsewhere and get treated better than that because your employees have a lot to learn about managing a business. They have nonprofessional attitudes and your profits are going to decline tremendously if you do not do something about this problem.The employers do not listen or communicate effectively when it comes to satisfying the customers their attitudes are unacceptable and are not good for this business.I would like some insight about this situation and I would like to know how long this problem is going to be in effect at your store location in Bainbridge. I am a very dissatisfied customer please help. | |
| brandon f. | 1/4/12 |
| I went by a north portland store about a month ago been in there before, two employees were getting mighty frendly on one of the couchs in there, total nude BTW a employee Name amanda w? i think and a employee names Timathy dresses like a manager it was quite desturbing, is this part of policy? | |
| FED UP IN STARKVILLE! | 1/4/12 |
| THE STARKVILLE,MS MANAGER (BRANDY) IS THE ABSOLUTE WORST!! SHE IS RUDE TO EVERYONE, INCLUDING THE EMPLOYEES!! THE WHOLE TIME I WAS IN THERE SHE SAT AT HER LITTLE DESK AND PLAYED ON FACEBOOK. WHEN SHE DID GET UP IT WAS TO TELL EVERYONE OF WHAT THEY ARE DOING WORNG. SHE HAD POOR CUSTOMER SERVICE SKILLS. I EVEN HEARD HER ASK ONE OF THE EMPLOYEES TO RUN AND DO HER A PERSONAL FAVOR (NOTHING TO DO WITH AARONS)...HOW CAN THIS KIND OF PERSON STILL BE ALLOWED TO MANAGE A STORE!! I WILL NEVER DEAL WITH HER AGAIN!! | |
| | 1/4/12 |
| I freaking hate aarons ! The store in casselberry fl have the most rude inconsiderate disgusting people working for them ! I have been paying on my furniture set for about a year started off paying good then I did run into some problems where I wasn't able to make a payment on the due date but made it up the next time I had got paid ! I always contact them and let them know my situation as many of you have mentioned but that isn't enuff for these people ! I had gotten pregnant and had a very difficult time with the pregnancy which caused me to miss work which of coursse leads to a smaller paycheck I explain this to them you think they care no way still got millions of phone calls and then they come to my house ! One manager chris calls me one day I was sick that day and he tells me he feels I should justy return some furniture if I'm having problems I'm like no way I've been paying all this time are you going to return the money that I paid hell no I told him he will get a payment when I get it since he wants to be nasty then he got disrespectful and said aren't pregnant so when u go on maternity how u going to pay for furniture I'm like excuse me thts not ur concern and reported him to corporate ! I did get a call apologizing on his behalf but tht wasn't enuff for me these people habe. The worse customer service skills and need to be reported not to mention I called and told them I was going to be having my baby so I may miss the next payment due to being in hospital and I swear the same day I got home witbh my newborn baby chris and steve were banging at my door at 8 pm that night hoe disrespectful can a person be I hate these people and can't wait to be done with them they make me sick ugh ! Never again ! | |
| candace | 1/3/12 |
| Well the store in aransas pass texas customers service sucks ass there crooks they lie to u and say they haven't recieved pymts there liars the so called manager went off on me over a pymt he states they didn't get my pymt my credit card says differently im reporting them for slander and treats will not stand for it period going to report them to upper management | |
| | 1/3/12 |
| I got a 60 inch TV and a Xbox from aaron. Recently it was stolen I gave them a police report and everything and there still harrashin me. Calling my family tell in them it wasn't stolen but they have a report. I will never deal with aarons again including all my friends and family | |
| Annette Madia | 1/3/12 |
| The following is the email I sent to Aaron's stating my complaint: I went into the Aarons in Waynesville,NC on December 21,2011 and signed up for your services by renting a recliner. I explained to the young lady that I wanted to pay every two weeks because that was how I got paid. She said that was not a problem, again when signing the final paperwork I told the gentleman that went over the pricing the same thing. Being paid every two weeks does not mean I get paid on the 1st and 15th the date varies. I went in today (exactly one day before my two weeks) from the date of purchase and was charged a late fee. When I inquired as to why, I was told I was due on the 1st. I told the gentleman behind the counter that I was on a bi-weekly setup due to my pay period and he informed me that it was bi-monthly or monthly only. I told him that it was not explained to me that way. I then came home and went over my contract and realized that when I paid on the 21st (the date the contract started) I paid a full bi-monthly amount of 24.73 when in fact, I did not have the recliner but 9 days before the second payment was actually due according to your bi-monthly terms. SO...not only did your representatives not listen to me the day I started but I paid for 6 days of use that I did not get. (1-15 and 15-30 is 15 days each period) I don't think that is fair. So, after my current term is up I will be having the local office come get the recliner. I refuse to pay 5.00 late fees every time my pay period does not coincide with your 1st and 15th bi-monthly payment schedule. I am surprised Aarons doesn't cater to all and offer bi-weekly payments as most get paid on that kind of schedule. And you can bet I will not recommend your company to anyone I know after this. I hope noone else out there has had to face this same situation but if you have,maybe if enough of us complain to the right person, something will be done. | |
| Steven | 1/3/12 |
| We have been renting at Aaron's the last 8 years and the last 2 times we have rented there the store in speedway Indiana is the worst cust service I have ever dealt with in my life . They lie to you I will be letting my stuff go back and I promise me or any one of our friends will not rent thru them again. I have wrote to cust service about 5 times and never nothing they won't even give you a call back but let you be late one day and they call and hound the hell out of you. Never again will you get my business.. | |
| Savannah Weed | 1/3/12 |
| Honesdale, PA-I was behind on my payments....I made an agreement with the manager to make a 230 dollar payment. I called and made that payment and stated I would catch it up the following week when my husband got his Christmas bonus. The manager told me he wanted my TV back. I stated I didn't think it was fair for him to take my TV back when my laptop was already locked until I made the payment. I told him I would gladly give the laptop back (it's my life since I go to school online) in place of the TV. He told me I could keep my laptop, but he wouldn't unlock it until he got the TV back. I asked Adam Marland for the corporate office number and he preceeded to tell me there was no corporate number and that nobody was over him he was the owner. I had my friend get the number for me and after I called and filed a complaint with the corporate office. Nobody ever contacted me back. Three days before I made the payment they came to unlock my computer and pick it up so I could get my school work off of it. The manager came out and stated that Adam Marland had told him to take the TV and laptop. I told them they needed to wait until my husband got home. My husband got home and we got Adam on the phone. He stood his ground he wanted the TV and computer. I told him he told me something different and he said he didn't care. He told me if I let him take everything I would be his highest priority for delivery and I could get my stuff back because of their lifetime guarentee and he would give me two weeks for free. He went ahead and took everything and the following week I called to make a payment. Adam stated what was going to happen was they were going to cancel out the contract so I loose all the late fees. They stated they would subtract the payments I had already made off the new contract, but they wanted me to pay a month in advance. I had no problem. I told them that was fine. Then Adam tells me I have to drive an hour away to sign the papers because he wanted to go over the papers face to face. I told him I couldn't because my husband works nights and he told me that was the only way I could get my stuff. My husband decided we would go and I called to get directions and that was when Adam had the manager tell me he didn't want to do business with me anymore. Now I'm without my stuff and out of all the money I put in because no other Aarons delivers to my house. Go figure! If you're thinking about going to Aarons....RUN RUN FAR AWAY. It's sad because I hate Rent-A-Center, but I was so happy to run back to them. I pay more money every month, but I have a better experience with them than I had with these ignorant people. | |
| Ildicoe | 12/30/11 |
| The manager at the store I deal with in Dayton Ohio is very rude, he gave me a lecture because he thought I was late.... I had made previous arrangments and was calling to pay my bill. He then told me " it was communication." Then proceded to say " whatever" several times when I did try to talk to him, when I asked for the nice lady who worked there he said he didnt know any, even though I spoke with her many times, when I asked " dont you know the name of your co workers?" he replied " no." I hung up and called back and spoke to a nice guy named Mike. But really, I am paying more ( a lot more) than what the product is worth and its been a year of payments in Febuary, this is an outrage since the price was orinally 200 dollars and the product isnt very good. | |
| Shawn Leian Barnett | 12/30/11 |
| I am legally married to an abusive jerk. we have a fridge and i had a laptop from your hillsboro, Texas store. My (ex) husband was controling and would not let me work. I have paid all the bills from the same account for months. I left Monday, Dec. 19th, 2011 night, the same day that Don, the Aaron's manager from Hillsboro, Texas came to my house and picked up payment for my laptop. Friday before Chase, an employee made a deal with my husband for a free week because my computer wouldnt charge and had been down, a few hours later the truck came to bring me a new charger. on Wednesday, my ex went into the store saying only God knows what, told them I stolen his card, and they reversed my payment and had it put on his refridgerator. Texas is a community property state, and this is wrong. I will not handle this thru the Hillsboro store, and something must be done. The next step is handing all of this over to my attorney, and by the time he is finished, Aaron's will be paying me for this. I will just add this to the divorce property, and let it rip. | |
| DANIEL H RICHARDS | 12/31/11 |
| TO WHOM IT MAY CONCERN AT AARON’S HEAD OFFICE: I have been a valued customer(since Dec 3 2010-agrrement #9398) at one of your various stores(34 Weyman avenue New Rochelle NY,10805).However ,as recently I have’nt felt this sentiment DUE MOSTLY TO SOME VERY DESPICABLE ,and UNSAVORY BUSINESS practices of the staff at this location. I recently fell into some difficulties making my monthly obligation. I spoke to individuals (Joel and LOU) I explained that I could double my payment the next month or possibly finish the buy-out option. They both became very ignorant, belligerent and demanding the product I have invested into for so long at this point. He now sends two GOON like un-uniformed, unethical, unscrupulous, and nefarious individuals to my door unannounced late in the evening(after 7pm) TWICE!! Which proceed to pound on my door relentlessly(for hours) ,damaging my property and frightening my wife and two small children(ages 3 &4).She is severely traumatized by the whole experience which was recorded and caught on tape by neighbors. Surely this incident could have been handled more amicably. If these bad business practices continue, I will be forced report them to the BBB, and police (which some are in my family) and possibly seek litigation if necessary. The way I feel at this point I want pursue all three options with my evidence in hand. Is this how we do business nowadays to intimidate and blaspheme men, women and children at their own front doors? Unhappily Yours Daniel H.Richards | |
| Morris | 12/29/11 |
| This is a copy of what I sent to the corporate office. Right now I am not pleased with the service: I am purchasing a refrigerator from one of your stores; I’ve had to call it in for repairs five (5) times in less than a year. I spoke with the manager on several times and today, I simply stated that I did not want another repair; I wanted to have the unit replaced as I just lost over $600 in grocery. The manager refused to give me his complete name and further stated that I did not need it. I have purchased almost everything in my home from your company and have always had excellent customer service until this refrigerator. My stove, TV, computer, games for kids, and furniture are all great. Obviously the refrigerator has a defect. When I asked the manager if I should contact the manufacturer, he said that I could find the number on line or buy another one. I’m not one to argue, so I said fine and good bye. I must say that I am disappointed with how rude I was treated by the employee; he was quite rude and a bit disrespectful. I will continue to make my payments; however, I am seeking legal representation for replacement of the refrigerator as well has the money that I have lost on grocery. Your manager says that it is not his problem- maybe not; the courts can make that determination. Thank you for your time. | |
| Teresa Tague | 12/29/11 |
| I have rented and purchased from aarons I would have to say they have worked with us in the passed. but asked if i could make 1/2 payment one week then make up the rest the following week they would not except witch is ok with me i can go buy a washer/dryer outright for 500 instead of owing 1500 ya im out 1,700 but im done with the rental bs aarons could have worked with me.(Franklin,Indiana store) | |
| Na | 12/27/11 |
| Very rude and will call your phone for 10 dollars Iam a good customer and have been with aarons for years. I will never do business with aaron in niagara falls | |
| Darlene E. | 12/22/11 |
| I have been an Aarons customer for over 7 years and until May of this year had nothing but praise for their customer service. Last year I began doing serivce with Aarons store #C0545 on Hamilton Road, Columbus Ohio. In May of this year I rented a bedroom set along with a TV and blueray player. After the paperwork was completed I was informed that the headborad was not available, would need to be ordered, and I would have it in 2 weeks. I called the store 2 weeks later and every week for the next 2 months before I was able to speak to a manager in June that infomred me that the headboard was in back order and would not be shipped until July. Prior to speaking to that manager, I was told very rudely by store Manager Nick, that the headboard had not come in and they will call me when it does. In July, I returned the bed... On 12/01/11 I had a phone convesation with Nick, the store manager, and infomred him that I would be in that day to make my 11/15/11 payment. Nick informed me that since I had not come in by 11/30 I will have to make 1 1/2 payments to be able to keep the merchadise. I had 2 accounts that was pass due at the time. I informed Nick that I would be returning the merchadise of one account and bringing in the 1 1/2 payment for the 2nd account. Last Friday I went into the same store to rent a Toshiba Trive Tablet, I was infomred by Tami at counter that Nick had taken the payment I made to bring the one accont current and divided amongst the account I was closing ( and I had returned the merchadise). When I confronted Nick, he was rude as usual and went on to interpret the contract as saying that he could do what he wanted with the money received. Yes I became outraged and requested the corporate informaiton. At that time a man in the office intervined and informed me that he was corporate and refused to give me the corporate office information. After all this I paid what was claimed that I owed and inquired about the obtainng the Tablet. I was told that night that they have new Tablets in the store at that time. When I returned the following morning, Tami informed me that they only had a used Tablet left. When I was told that they had new Tablets in the back it was just before closing on 12/16/11, and I was the 1st customer 12/17/11. This store has the worst customer service, gives misleading information, and the employees are rude and tell lies to the customers!!! | |
| Tito | 12/24/11 |
| These clowns try to issue a return on my merchandise for being 1 week late on my payment. I been a custormer for five years. never again cant wait to be done with these people. Thanks Arrons! East Hartford CT | |
| Michael Niagara Falls Ny | 12/26/11 |
| 12/24/11 I noticed Alittle Frost On My Food In The Freezer And Was Like Hmm Mabey It Was Opened To Much During The Day So I Turned It Up knowing it would take a 24hr change i waited , And By My Fucdking Surprise Everything In My Freezer Went Unthawed And Water All Over The Place From The Ice Cubes That Were Made Just Great Hundreds Of Dollars Of Meats Down The Drain And Brand New side By side Only 4 Months Old!!!!!!!!AArons and They Were Closed Yesterday 12/25/11 As I Would Completely Understand But Now Noone There Today And Everything Thawed And Started Turning Cause Freezer Is Warm, OMG I Dont Know What Imma Do Now! It Took Them A Month Just To Get Me What I Wanted Which Was The Side By side Because Im a fan Of Side By Sides And Dont Like The French Freezers And Now How Long To Figure Out Whats Wrong Besides I LOST EVERTHING..And You Know They Wont Replace The Food theyll Be Like Well Have A Repair Look At It Ok But What About The Meats???? That Shyt Is Expensive | |
| Disappointed shopper | 12/17/11 |
| Today my wife and I who have been customers For seven years. decided to stop By the store for some Christmas shopping. But to our suprise with Christmas a weak away The store in Oceanside California, was closed at five o clock pm I was so shocked and Apalled when other stores are open until Eight, nine and even eleven pm at the mall Well I guess they aren't hurting for business I will just have to shop some where else that wants my money Lol!!! | |
| William J. Miller | 12/20/11 |
| I hope that anyone wishing to work for HomeSmart, a division of Aaron's, will think twice before making that commitment. I became a MT (manager trainee) in the middle part of the year.I spent the next few months spending 75% of my time delivering furniture and learning very little about the internal workings of the company--something that is imperative for a future manager to learn. As a result of my working on the delivery truck, I was injured not once, but twice. I hurt my right shoulder, reported it to my manager as required, but he did not file a report or send me to the doctor. I, knowing that we were short of personnel, continued to work with the hurt shoulder and hurt it more severely in October. This time, after I reported the injury and told my manager that I needed to go to the doctor, I was seen by a doctor and placed on "light duty." Exactly one week later, after inadvertently taking a payment from a client that CALLED IN to make a payment that was in bankruptcy, I was terminated. The kicker is that I have been diagnosed with a partial tear of my "rotator cuff" in my right shoulder. In other words, the injury was fairly severe and will, according to my orthopedic surgeon, probably require surgery. Now for the ultimate slap in the face--I cannot get another job since I am injured, I am unable to get unemployment because I am injured, and finally, I cannot get workmen's comp because Aaron's states that, "if I were still employed," they could accommodate my "light duty" status. I am right handed and cannot lift my arm above my shoulder without severe pain. How in the world can they accommodate that? Typing this is killing me. Therefore, I am in a Catch-22 situation with no hope of any change in the situation. Thanks HomeSmart and Aaron's for being so caring and "Merry Christmas."At least you may have one--my wife and I will not. | |
| | 12/15/11 |
| My name is christina ive had the worst customer service ever in fairfield I really wantefd a 60 inch tv and they would tell me they were coming this day and that day and would never come. But they sure expected a payment which is no problem(which they said the day they delivered is when they would take the payment) but the fact was the tv was never delivered and everytime I called it was just another story after another. | |
| Soon to be former CAM | 12/15/11 |
| In all openness I am an accounts manager (re: bill collector) with Aaron's (I will not say where....yet, for obvious reasons. :) ) This company (at least my region, and from what I read here I am not alone in this) is by far one of the WORST companies to work for. Everyday I get email's from my RM threatening me with my job because the "numbers" that we as CAMs are to get lowered are not going down fast enough for him and I refuse to break the Fair Debt and Collections Act to achieve those numbers. Oh and here is the kicker to it all I achieve the company percentage standards with the exception of one cycle but....he wants them lower so he can get his bonus all while 3 MONTHS AGO he promised me a raise that I never got. I am second in charge of the store behind the GM yet the MT under me MAKES MORE THAN ME and can not do the job which makes my job all the harder, yet I still get my job done, yet when the MT does not do his job I AM THE ONE WHO GETS THREATENED with my job and here is what makes me just laugh like a maniacal crazy man: I AM NOT ALLOWED TO EVEN WRITE THE MT UP or discipline them in any way. Believe me when I find something else (or my RM finally follows through and fires me) there will be hell to pay, I have dirt on this region that I am sure some federal lawyers would love to get a hold of. Just a taste: Agreements re-written so numbers could be closed; a re-write lowers payments (hahahahaha RIGHT!?!) by extending the number of payments in a lease. Ok great if the customer agrees with that. But 75-80% of the time the customer has no idea because we have had NO CONTACT with them for 40+ days. Yet, as my RM says: "Do anything to get your numbers down". With one actually email saying to do just what I said we did. Customers signatures routinely are forged. Yes; I am not lying, this happens at least 15-20 times a month. There will be much more to follow soon.....keep it here. | |
| Jamie Pletka | 12/12/11 |
| Aarons isnt perfect... they do provde decent to acurate tim to repair or fix things but like others said before me things just dont happen in 2 seconds. lol but my fiancee works at Aarons and it is stressful when he calls people daily about missing payments and let m tell its around the 300 phone calls so those that get mad that theyre chasing you. If you paid your payment you wouldnt get people at your door or blowing up your phone. its like everyone elses job you have to do it and that is what my fiancee does. he works from 8am to almost 9pm 6 DAYS a week. His family misses him but he likes it he knows his customers as they know him That is amazing customer service. | |
| BERNEDINE F. | 12/13/11 |
| FROM EUNICE,LOUISIANA,OUR AARON'S HAVE VERY COOL EMPLOYEES.I AM A ONE YEAR CUSTOMER AND ALL THEY ASKED IS THAT IF I HAD ANY PROBELMS,CALL THEM.I'VE DONE THAT AND FOUND THIS TO BE AN ECELLENT.I THOUGHT THEY WOULD GIVE ME HELL,THEY NEVER DID. THEY HAVE WORKED WITH ME AND IT MOTIVATES ME TO BUILD A BUISNESS RELATIONSHIP WITH THIS COMPANY EMPLOYEES.I FEEL COMFORTABLE ENTERING AND EXITING THIS STORE.I LOVE THE ITEMS THEY SELL,ITEMS ARE ALWAYS IN GOOD CONDITION TO ME.HEY! WHEN I NEEDED THEM,THEY WERE THERE!I LIVE WITH A LOT OF PEOPLE AND I DO THE WASHING IN THE HOUSE.MY WASHER BROKE,I WAS BROKE AND A FRIEND TOLD ME TO GO TO AARON'S,I FIGURED THEY WOULD KILL MY POCKETS,BUT I WAS WRONG.EVERYTHING I'VE PURCHASED AT THIS STORE,I AM VERY SATISFIED. | |
| sara bell | 12/13/11 |
| The aarons store in malden ma is terrible in customer service. I rented a tv from them and the tv started gave me all types of problems which they refuse to fix or give me new one. The tv is shitty and the picture was horible. When came to the payments they persistent calling my cell phone fifteen times a day. I even had to call the corporate will didn't help at all.Now I am stuck with an overpaid crappy tv that doesnt work. | |
| Dezmarie Torres | 12/14/11 |
| Aaron's is the worst store I have ever been to! I will never buy anything from there again! I bought a living room set. I was was about a week late with making a payment because they messed up with the date i requested to have my bill cycle start. Aarons workers came to my home banged on my door so loud my neighbors thought i had bounty hinters after me. Then as one of them bange on my door the other man who was with him felt the need to bang on all my windows. He banged so hard he broke my window. I called the store to complain and no one was helpful. Of course the employee who did it denied the whole thing and nothin was done. About 5 months later I asked to return the furniture because I was moving and no longer needed it and I was let go at my job and frankly couldn't afford it. I went into the store scheduled a pick up date n waited for hours at my house for them to show up. They finally show up and they would not take the couches, said there was bed bugs. I never had bed bugs before which leads me to believe they sold me a couch infested with bed bugs because the first thing they did was come into my house with a digital camera n cut the fabric off the bottom of the couch. Since then they have went into my vacant apartment took the couches without my prior knowledge and still continue to harass me. They show up at my new residence during any hours of the day or night demanding money for the couches they already have. They walk into the house if the door isn't locked... Threaten to garnish wages with out any attempt to contact me via phone or by mail. And last night they come to my house at about 6pm and threaten to garnish my wages. Thy have also called the people listed on my file as references and state they are going to issue warrants against me because I stole furniture... I did no such thing.... Aaron's in Plainfield NJ is a horrible excuse for a business. I will be calling the better business bureau today. They harass me n threaten me. I will tell everyone I can never to step foot in any Aaron's location. And I hope you guys go out of business! | |
| Sarah | 12/11/11 |
| I have nothing good to say about Aarons, they treat there employees with little respect. They prey on the proverty stricken Americans that have no other choices but to pay high interest rates. They charged a customer over $4,200.00 dollars for a $300.00 mattress that they repo then threw away instead of letting the elderly customer keep it. DO NOT SHOP AT AARON'S SAVE YOUR MONEY AND PAY SAME AS CASH IN 90 DAYS. Do not buy any furniture products they are cheap and do not last especially if you buy pre-leased. The Manager Lisa was a real witch and spoke down to her staff and called them names in public. I could never imagine working for a creature like that if they paid me! Austin Texas | |
| Independent Federal Paralegal | 12/7/11 |
| I am a senior citizen residing on limited income in central Pennsylvania. Not only have I experienced extensive problems with Arrons in Coal Township, but as an advocate for consumers in complaints filed with the Federal Trade Commission, I am personally outraged by the deception and fraud practices of Aarons way of praying on people who can't afford to retain a lawyer to formally file complaints on both civil and criminal levels against Aarons. There contracts are a product of fraud as I have noticed in four parts. Some of the store locations will not provide the customer with a copy of the contract with signatures appearing on them. The customer service might as well not exist at all. I would invite those having problems with Aarons to contact me at 570-609-8800. | |
| Angela in Rome, GA | 12/7/11 |
| IN Rome, GA in the Gala Shopping Center there is an Aarons. It is a great store because of the hard-working delivery man named Jeremy. He has no help ansd sometimes he does not get home before 11 at night! There are others at the store that do nothing but sit around. There is an accountant that is tryin to get Jeremy fired and another guy. This is uncalled for. This accountant is one that does nothing. I do not undersatnd how Aaron's keep people that do not want to be TEAM players. Looks like all of them should be helping each other to make the store experience better. They would be great if they had the right people in charge!!! | |
| Julie | 12/5/11 |
| This is the worlds worst company I purchased a sectional the dam thing broke before it was a year old they gave me a run around about fixing it so I returned it. I also had a fridge and it never made it past a few month before it broke they gave me another run around before picking the fridge up. It has been in the shop since the 15th of last month. I called around town and was told what was wrong with it and that it could be fixed easily but here it is 20 days later no phone call on progress unless I call them. What a joke!!! Poor customer service!!! I will never purchase anything from this company and tell everyone what a CRAP hole this place is!!!!!!! If you deal with the Longview Wa store your doomed before you get your merchandise and there so called JOKE of a manager Mike is no help! As for there piece of sh*t fridge they can shove it up there *ss!!!! I went out and purchased a new fridge today. | |
| john h | 12/5/11 |
| after dealing with aarons for five years i've hade trouble with the new mgr. my frige. went bad for the [3rd] time and now he wants me to pay more money for a replacement. i still owe money on other things but will no longer pay any money untillthe make good .. I will never deal with Aarons And hope you will take this as a warning. {GO TO A JUNK SHOP} IT"S THE SAME!!!!!!!!!!!!!!!!!! | |
| shaineka Abram | 12/2/11 |
| The AArons store in Horn Lake,Ms really suck their manger there has the worse communication skills I have ever seen they call and leave messages when my payment isn't due and then when i go into the store to make a payment they are so rude can't wait to pay them off they will never get anymore business from me | |
| Leticia Velez (acct holder Meraris Fernandez) | 11/29/11 |
| I am paying for a fridge that I purchased for my mother last year for Christmas ,ever since I have regretted it and believe me when I say Customer service on the Orange Blossom Trail store Mark is the manager(407)855-8500. My fridge door was stratched by on the there employees and when I requested to have it repaired they painted it with LIQUID PAPER ja to ther surprised that did not work. I spoke to some one in the regional office named Tony who told me that Mark would take care od the problem.It's been a nightmare ever month they take it upon themselves to call me at WORK and I cannot pick up well Mark said they were getting ready to pick up the fridge this is rediculous I am not refusing to pay in fact I can't wait to be done with your company frankly I hope you keep losing customers as far as I'm concerned I will make sure thru all social websites that my friends know about the way you treat your customers we deserve respect,just like you call for your money I have never refused to pay and by the way about not having any guarantee is another matter. RENT A CENTER has way better customer service than your company. I hope you get better people to manage you company. If we take the time to call and let you know when we will make the payment at least wait for the day an respect our jobs if we loose our jobs then how are we going to pay beside I know your not surposed to call us at work. Hope you take this seriously and give me a call at 407-802-8902 after 4pm...I will continue to write till someone takes care of this matter. Next I will call the office in GEORGIA..... | |
| Marie | 11/29/11 |
| My experience with the Aarons store in Apopka, FL was fantastic. Though I did not purchase anything I rated their level of customer service an 11. I thought they were very thorough and went the extra 3 miles for me. Excellent customer service. | |
| Cyndi Chambers | 11/30/11 |
| I WILL NEVER rent ANYTHING from Aarons again. They obviously don't like repeat business or take note in how their consumers feel. I've purchased a washer/dryer, a wii, just last year a freezer and a refridgerator. My refridgerator (BRAND NEW BLACK FRENCH DOOR) broke (Maytag relay switch issue, which Maytag knows about) and Aarons came to pick it up to have it serviced. Brian, the same guy who delivered the fridge to me brand new 12 months ago, came to pick it up and commented on how nice my fridge was. Well 2 MONTHS later when they finally got my fridge back in and had it delivered it was beat to hell and back. Dents in the door, scratches all over both doors and scratches on my freezer door. I called Maytag parts to find out the cost and it was going to cost $987 to replace the parts. I called Aarons and they said I could have the parts exchanged.....went to look at possible exchange and it was in 2x worse shape than mine and he said that was only a 5 month old unit. Who treats their stuff like that!!! I of course said no, so then they offered a discounted price on my fridge - not even close to one months payment. How can a company treat people like this????? That's right, they don't want repeat business. I am filing a complaint with the better business bureau and I am telling everyone I know about my experience and how they treated me. Be smart and run away FAST. | |
| Springfield Ga | 11/28/11 |
| The store in Pooler Ga is the worst store ever!!!!! First they didnt send my tables with my living room furniture, my pillow that goes on the back of the furniture was cut that wasnt cut before in the store, my lamps didnt match like they did in the store my husband had to help the deliver guy bring the furniture in the house because they only sent one guy to do the job. The manager Jason comes to my house and kicks my door calls and says hes going to put us in jail, so its safe to say when im done speaking to corp i will not be useing aarons anymore!!!!! | |
| Lee | 11/28/11 |
| I rented furniture from Aaron's first started with incorrect date told and what was listed on my account so ended up paying out total now i'm down to last 3 payments and came up little short don't owe back pay and my leather furniture had a hole in back which they sent out indv to sew instead of replacing now t hey have nerve want to come and get my furniture. They seem to not care only about selling with those fake greetings when you enter in SATX store of Walzem area. Beware! | |
| robert mortimer | 11/26/11 |
| Ijust want to thank you all for putting my poem in your catalog it was a very nice of you and i am very greatful to you all for doing so. i have been purchasing electronics and other items from your company now for at three years now and i will continue to do so for a long time to come. again thank you . | |
| MAD IN VEGAS | 11/22/11 |
| I have always delt with Aarons in Georgia at the mableton store and never had a problem. We have bought a tv and a computer from there and almost finished paying on a washer and dryer. My job located me here to Vegas in henderson and believe me it is like dealing with an entire set of people. Because I am a property manager at a property I took over and the past manager ran off with their furniture they didn't want to rent to me, finally after that battle which I should of took as a blessing in disguise...i did rent a living room set. Well from the beginning the furniture has made a noise when you sit on it, the tables or so cheap, we put a oil air freshner sitting on the table and the oil (not Hot) took off the top of the table..r u kidding me! Well in all my history I have always paid everything off and on time but since moving here I am still trying to get settled.. when I am one day late they have called my office etc looking for me and now stating to drop off a post dated check..?? Then I wouldn't and I am 5 days late and they are threatning to go to my home.. in which they know I am not there..I work.. I could see if it IF i was weeks late or if I didn't have a good history with them. When we moved before we moved we told the store in Georgia and our history spoke for everything. They were fine with me taking the washer and dryer..Because of the nice people in Georgia their reputation I decided to use the store here.. well they are terrible!!! not to mention I have asked 3 times for them to come out and check the couch.. which they haven't. I guess I should let them pick it up and then they can sit on it theirselves..they don't mind making threats..they tell me I have to keep the furniture 6 months.. so as soon as that is over.. they can take the couch and that will be the last I will ever get from them. Sorry Aarons but you LOST A GOOD CUSTOMER THANKS TO YOUR HENDERSON STORE!! AND I WILL NOT RECOMMEND TO ANYONE..AS A MATTER OF FACT I WON'T EVEN ADVERTISE ANYMORE IN THE OFFICE..I WOULD HATE FOR ANYONE TO HAVE TO DEAL WITH THIS STORE HERE. | |
| Karen Ramirez | 11/22/11 |
| I'm sorry but I don't know where all these things are taking place, but the Aaron's I have done business with for almost 5 years now, is nothing like I'm reading about here. My Aaron's is located in Mexico, Mo., I have bought my stainless steel side by side refrig., a 65 inch TV, a 32" flat screen tv, my Wii game console, both my front load washer, and front load dryer, both on pedestal, and last but not lease, my laptop computer, from them. I have paid everything off except I still am paying on my laptop, and my front load dryer. I'm disabled, been thur 2 divorces which has left me with bad credit, I like nice things and have no problem paying for them, yes they are expensive but you know these things when you sign the lease agreement. Yes there has been break downs, and a repair man was sent right out. What some of you may not realize, the repairmen, DO NOT WORK AT AARON'S, or at least the one that services my store doesn't. He is a local appliance repairman, that has HIS OWN BUSINESS, he only comes to work on Aaron's repairs after hours, I for one didn't have a problem with that, because he did come in a timely matter. When I had problems with the first laptop I got from them, it locked up and fried, I called them, they sent someone right out, and I live 35-40 miles from the store. The guy they sent out looked at it, seen it was not reparable, called the store and talked with Daryl the store manager, and by the next day I went up and picked out a newer laptop, with all my payments that had been paid on the one that quit, deducted from the newer model I picked out. I have nothing but "GOOD" things to say for my Aaron's Store and each and every employee that works there. They treat everyone that comes thur the door as if their family, or at least thats what I've seen everytime I've been in there, and as you can see, I've done alot of business with them, and I'm not one to make snap decisions, so when I go there looking to buy something, I take my time, I ask questions, they know I make all my payments on the 1st of the month when I get my disability check and its never been a problem, no matter what day of the month it has been when I went in and started leasing something. I'm not saying what any of you have said is not true, just don't let that experience with the personnel in 'that' store ruin it for you completely. I would like to add , when dealing with any rent-to-own places, payday loans, credit for people with bad credit companies, be sure to ask questions, be in complete understanding of what is expected of you and how much its going to cost, take time to read that small print, if you have to put your glasses on to read it, then put them on, because more likely than not you can almost count on it to be something you may not like, why else would it be written so small, do all of this before you sign your name to anything. They do give 90 days same as cash, which by that time you know if you think the final price is more than you want to pay, if so, turn it back in to them after that 90 days. I hope Daryl the store manager at the Mexico, Mo Aaron's rent-to-own store reads this, so he knows he's doing a job well done, in my book. With all the negitive things you all were saying, I could not sit by and not throw some good in there, I'm very apprecitive of Aaron's for trusting in me, and working with me, and giving me the chance to have nice things that I wouldn't have gotten without them. THANK YOU AARON'S RENT-TO-OWN, Keep up the good work, and I will be back in, to buy something else, just as soon as I get one of the 2 items I'm paying on paid off! | |
| Karen R | 11/22/11 |
| To Tristan Ault-- You say yourself, you and your girlfriend was cleaning under the tv and it fell, where is it that you think that is Aaron's fault? At least they are going to fix it, where if you had bought it at Walmart or where ever, you would be screwed dude, cuz once its in your hands, and you drop it and break it, its your baby. So appreciate the fact that you haven't paid all the money out and not have anything since they said they would order the parts to fix it. It does not say in the lease agreement anywhere, if you break it, they will rush right out with a new one, it takes time to order parts, you guys are not the only customers, next time be more careful while cleaning. Don't you just 'gotta love' the ones that expect the world to stop, because him and his girlfriend sounds as if their to clumsy to be cleaning anything? Gotta to Love you guys!! Good Luck in the future, and hey if something would happen (pray God it doesn't) but if it would and you go to prison, just DON'T DROP THE SOAP !!!! | |
| Elnora | 11/23/11 |
| I rented a table from Aaron and when i was 3 days late they sent someone to my home and my work place and the store manager (AVA) had harassed me so bad to the point i had to contact corp and the police. This woman beat on my doors and windows and went to the point of call me a bitch and throwing rocks at my door. All over missing a payment. I didn't know that bill collectors come to your place of work. I would never get anything else from this company it is a piece of shit!!!!!!! Memphis, TN | |
| Ricky | 11/17/11 |
| I have had my television for about a year now and still have to pay on it for another year. Well for some reason my HDMI ports quit working. At first Aaron's gave the impression that they were not going to fix it when it states in the contract they they have to.So we took the tv to the store and they said they were sending it out to be repaired. I made sure twice that there was nothing wrong with the tv no scrathes, nothing missing and when I got it it had came straight from the box. Well it took over a month to get my tv back and when I finally did there were scratches all over it chunks out of the stand and scews missing out of the back. When I took it in to show the man he told us he could put a couple of screws back in it. WHAT THE HELL. IM PAYING A LITTLE OVER $1,700 DOLLARS. HOW DO I KNOW THEY DIDNT FORGET TO PUT SOMTHING INSIDE THE TV.I am so upset with this company I will tell everyone I know not to go to AAron's. Im really disgusted about the fact I guess they don't want very much more bussiness anymore. I want the phone number to the home office or I want something done!!!!!!!!!!!!!!!!!!!! | |
| toughmex | 11/15/11 |
| I walk in to the aaron's in Hot Springs, Arkansas to rent a couch and to my surprise there were no salesmen on the floor, or management of any kind only a woman whom was doing her daily work behind the desk. She gladly stopped what she was doing to help, they never came out from the back or stopped there conversation it must of been to important it was about sports and such, oh yeah the managers childdern where there also guess he has no child care. She was so helpful and pleasent, but they didn't have what i wanted. But as I was leaving the manager finally pulled him self away from that important conversation long enough to chew her out for not doing something that was his damn job in the first place. What kind of Manager do you have running that place, I've been there before and he is very rude to her and to his children which should not even be there. I don't want her to lose her job and if i find she does this will be on the internet and in the arkansas newspapers. The manager is the one with isssues. | |
| Iris | 11/16/11 |
| WAS a customer of Aaron's for only 6 months. Never missed any payments. I was only late by 4 days and they came to pick up my furniture!?!? I hadn't missed any payments! Now between the Account Mgr and the Stock Mgr they misconfigured my dates, but as a result they were so unorganized they didn't realize my payment wasn't due until 11/15. They STILL took the furniture!! Idiots. Then they send some dude with bad breath "randomly" to my house unannounced??? If they wanna have a showroom full of furniture fine by me, and THEY DO!! NOW WE ALL KNOW WHY!! They can have that cheap furniture, which the day they delivered it had a broken leg and they didn't bother to fix it nor replace it. I will never ever use them again. Too high priced and too low quality. They need to revamp their processes and stores. I'll be using another company. | |
| Sikeston Resident | 11/4/11 |
| I paid a hundred dollars for the first months lease on a laptop and took it back the next day because it was a piece of junk. I told the representative that I would prefer to switch to a mattress set because the laptops they offered were not of a quality that I felt was worth the price. The representative refused the transfer and said he would "see what he could work out". The store manager was insanely rude and treated me as if I was incompetent. We returned all of the merchandise within 48 hours of purchase excluding an antivirus and all we asked was that we keep the antivirus for the $110 that we paid. Instead we were threatened that if we did not return the disk they would file a POLICE REPORT! Are you kidding me???? We were treated like garbage and will NEVER do business with Aaron's again! | |
| Bobbie | 11/8/11 |
| @Lucky Dog Cares:::::It would be nice if i had a complaint about the store and could actually get something done about it.I have asked for the district managers number and was told"WE ARENT ALLOWED TO GIVE THAT OUT"...They said i coud forward him a message and he would call me.Its been over a month and still no phone call....They are extremely racist at my local store...Very friendly to the hispanic customers as they are all hispanic that work there...I guess since Im white my opinion doenst matter..I have gone up there and asked for the manager and was told she would be with me in a few minutes,20 minutes passed and you could see them looking at me thru the glass and just talking and laughing..Guess I will take my business elsewhere when I get my account payed off.Maybe if I refused to make my payment till he called I might get a call back.They are obviously hiding stuff from the district manager or they wouldnt refuse to let a complaint go over them. | |
| | 10/31/11 |
| i am not taking be told the f word by one of your employees in showlow AZ and not just josh has a very dirty customer manors . what happen on my account was that i payed up to july of this year and the the government lost my september check and my october check got taken by someone from the bank and i am a 100% disability veteran and i live on a fixed income and i made every payment before this all happen. but for one of your employees to tell me he doesnt what f ing the governments does and what are you f stupid and your f ing dog eat the couch and i still f ing going to pay i am going to pay what i owe but now i am fileing a slander suit as well i will send 25.00 dollars into them on tue. sincerly paul Blecke ps if you wish to talk to me my email is dragonclawballs@yahoo.com and use to to respect your company but refuse to accept being told the F word its the Arrons store in Showlow AZ if you wish to stop the lawsuit please talk to me and the sectional in question was used and outdated unit for the price they want i am really angry to be crused at by one of your workers as a pastor i forgive him but i am still going to sue unless we can work on something one of the accountants named josh has foul mouth pastor paul blecke | |
| UPSET IN NORMAN, OKLAHOMA | 10/29/11 |
| I recently rented a bedroom set in Norman,OK on August 30, 2011, I made the payment for the month of September at that time which was $148.00, I was told and my contract also stated that my payments were due on the 15th of each month, two pieces of the bedroom furniture the nightstand and the dresser were damaged so the person helping me at Aarons said he was going to get them from another store, and they would be delivered after they came in, I asked if this would change the price on my payment he told me "NO", it took about two weeks for me to receive the two pieces of furniture, then about 3 days later I was called at work and told that my payment was due, it wasn't even the end of September, I told the person who called that there had to be a mistake because my payments were due the 15th of each month, and I had already made the payment for the month of September, she said that it was for the nightstand and dresser, I told her that it was all suppose to be one payment and had been paid for, she put me on hold, then came back on and said I was correct. In the month of September (my second mistake) I went in and ordered a refridgerator I paid $58.00 for the first month rent, a few days later I called and cancelled the delivery because I was given a new refridgerator, I told them to put my $58.00 payment toward my bedroom furniture payment for the month of October, I was told that they would, on October 16, I sent my son with $150.00 to make my payment for October, he was told that only $114.00 was needed for the monthly payment and that the $58.00 for the refridgerator had been added to the month of October payment, that adds up to $172.00, that gives me $24.00 in credit, this is still October and I'm getting phone calls and they sent people to my house to pick up my bedroom furniture saying that I owe between $48.00 and $33.00, they not sure of the amount it changes everytime I talk to someone and no one can answer my question on how I could owe a payment when I've paid $172.00 in the month of October for a $148.00 furniture payment, and I still owe??? PEOPLE BEFORE YOU WALK IN THE DOORS OF THE AARONS IN NORMAN, OKLAHOMA, STOP TURN AROUND AND GO ELSEWHERE!!!!I will also be calling the Executive Office in Atlanta, GA, to make a formal complaint, I suggest everyone who has a problem with Aarons do the same, maybe then something will be done to help the consumers...I doubt anything will be done but at least the receptionist will have something to do answering all the complaints!! | |
| Rebecca Williams | 10/25/11 |
| So I rented a laptop from Aarons in Tempe Arizona along with a bed and a living room set and televison. The first problem we had was when my husband and I came home and turned on the tv and there was no picture.... it looked like a big spider web was running across the screen. Well i called the store. i was told to take pictures and email them which i did. i was then told there was nothing they could do because it looked like someone threw something at the tv. we were not HOME. I have no kids so who did it Casper ???? When the guy came out to my house to look at it he then tells me someone could have broke in. well dumbass if the tv was on the floor when i got home i would have had to pick it up RIGHT ????? well it wasnt so now are you telling me someone broke in just to break the tv??? yeah ok. well we went for almost 3 weeks with no tv and kept being told the RM would call which guess what ??? HE NEVER DID !!!! Thats not all.... we had to move out of state. the morning of our move i called Richard the GM he told me they would be there no later then 3pm this was at 9am that morning. by 3 no one had showed up I was traveling 1800 miles and had to get the show on the road. i gave my key to my friend for years so she could let them in when they finally got there. She called me and let me know they were there and everything was cool. as they were leaving she had to tell them to get the bed because they were leaving without it !!!! almost a month later i get a note in the mail saying the laptop was never returned !!!! I havwe since talked to the GM and the DRIVER and CORP and no one will tell me what is going on and they want me to pay for a laptop they picked UP !!!! I will take this to court. I am seriously thinking class action law suit. Anyone else who wants in please let me know. FUCK YOU AARONS AND YOUR CROOKED WAYS | |
| Shay Sutton | 10/21/11 |
| I just rented a bedroom set from Aarons which was used and I asked for a new one. I paid the monthly fee and was told my order would be here between 11-4pm on Thursday, it did not come to my home until 8:30pm and even then was put together poorly! My bed is still on the floor! I called all day Thursday to see when they were coming and they did not come until they felt like it, now here it is Friday at 10:15pm and my bed is still on the floor! I just called again for the 13th time and the manager said that he is sorry and will not be out here until tomorrow now! WTF if you do not understand my rage Aarons must be black owned, not to sound racist because I am black but this is very poor customer service smdh! I rent from Rent-A-Center as well and let me tell you the customer service is exceptional I do not care how expensive it is, it is worth it. | |
| lisa isaly | 10/20/11 |
| WE RECENTLY RENTED TO OWN A WASHING MACHINE FROM AARONS IN MARION OHIO .WE HAVE BEEN KEEPING UP WITH THE PAYMENTS AND HAVE HAD NO BEEF WITH THEM UNTIL NOW. WE RECENTLY 9TODAY0 SPOKE WITH JON AT THE STORE TO MAKE ARRANGEMENTS TO CATCH UP A PAYMENT AS MY HUSBAND MISSED A DAY DUE TO ILLNESS AND ALSO THEY CUT BACK HOURS AT HIS WORK . WE TOLD THEM THE PAYMENT WOLD BE IN FULL AS HE IS NOW BACK UP TO FULL HOURS BUT THAT HE GETS PAID EVERY 2 WEEKS....THEY DECIDED TO ARGUE BACK WITH US . HERE WE WERE DOING THE RIGHT THING AND TRYING TO SET SOMETHING UP . HERES THE SAD THING ....THE WASHER WE ARE GETTING FROM THEM HAS BEEN DMAGED AND THE DRUM WOULDNT EVEN TURN . THEY ARE CHARGING US 400.00 FOR USED AND BADLY DAMAGED MERCHANDISE. WHEN I CALLED THEM THAT I TRIED TO DO A LOAD MY FLOOR ENDED UP COVERED IN WATER . THEY SAID THEY WOULD SEND OUT A REPAIR MAN TO LOOK AT IT ..WHICH TOOK ALMOST A WEEK FOR HIM TO SHOW UP THEN HE SAID YES IT NEEDS A NEW DRUM INSTALLED .....SO THEY HAD TO PICK THAT UP AND BRING A TEMP REPLACEMENT WHICH TOOK AND 3 DAYS . WHEN THE DELIVERY GUYS GOT THERE ,THEY EVEN BROKE MY CEILING LIGHT TRYING TO MOVE THE WASHER . THE LIGHT WAS NOT REPLACED BY THEM IT WAS REPLACED BY ME.NOW THEY ARE TRYING TO ARGUE WITH US THAT THEY WILL COME PICK IT UP AND NOT WORK WITH US.SO I CALLED AND SPOKE MY MIND WITH JOHN. HE STATEMENT WAS .."WHY ARE YOU YELLING AT ME OR CALLING ME?"..I SAID THIS ..."BECAUSE YOU ARE THE ONE THAT WONT WORK WITH US AND WE DONT EVEN HAVE THE WASHER WE ARE SUPPOSE TO BE PAYING ON AND HAVE NOT HAD IT FOR WAY OVER A MONTH!"...HE WAS ABSOLUTELY RUDE AND I SIMPLY SAID FOR THEM TO COME ET IT AND I NEVER WANT TO DEAL WITH AARONS EVER AGIAN I ALSO TOLD HIM THAT I KNOW MANY PEOPLE PUBLICLY AND I WILL MAKE IT KNOW PUBLICLY HOW THEY DO BUSINESS AND HOW THEY TREAT GOD CUSTOMERS. I AM ALSO WRITING A LETTER TO THE EDITOR OF OUR NEWSPAPER IF I DONT HEAR BACK ON THIS ISSUE WITHIN THIS WEEK. | |
| James And Donna Sisk | 10/18/11 |
| Are payments are do on like on the 16th. Me and my wife gets paid every tWo weeks.It can be hard to budget. We get behind in are bills. Me and my wife goes into Aarons at the one in SaintPetersburgh fl. off of 34street near 30thave.n I tell the man, he looks like he might be from India, i didnt get his name, I tell him will make my payment on the 28th. He replies in a rude way when did you get paid last, I said the 15th. He rudely says why didnt you pay it than. st this point hes yelling at me, in front of a bunch of customers, the customers turned around and walked out. hes yelling at me telling me i am mean to his employees. I was shocked I am shocked.than shows me a paragraph he put in the computer about how rude i was in july. I HAVE NOT BEEN MEAN TO ANYONE. than he yells at me dont be late again or we are takeing your stuff. My wife is off in the astonished by the way he was acting she was almost in tears. after we got home she told me to call them to come get the tv. she said we shouldnt do business with them anymore. i called them the man says we cant do that, the manager decides. OH YA WE ONLY HAVE ONE AND A HALF PAYMENT ON ARE LAP TOP. | |
Me  | 10/17/11 |
| The one thing i can say i didnt like about aaron's is, when they say 120 days same as cash...thats a lie! I have 180 dollars that i owe aarons for my bedroom set that was suppose to be 1499.00 total...well i added up what ive already gave them and it came to 1440.00 so how could i still owe them 180.00? Doesnt make sense to me. i asked them about it and they said its because everytime we make a payment it sets the due date back further and further.....okay so i have to pay extra money to make my payment early? wow aaron's needs to make some changes...i guess thats why the aarons in my town just joined rent a center....they couldnt handle things on their own. | |
| | 10/18/11 |
| I have been dealing with Aaron's for yrs. I told them I had death in the family and the so called GM said well we still have to get paid. You pay your rent, lights, and water so make your payment here. Steve & Kim are the rudest people ever. I have never gone through anything like this before dealing with Aaron's. They have fired all of the old people and got new people. I personally think that they are prejudice. I will never deal with Aaron's again. this is a lesson learned! | |
| Lina C. | 10/11/11 |
| Lebanon, TN The store here has certain employees who are immature, unprofessional and nonchalant when it comes to servicing their customers. We are disappointed and highly upset with the quality and little effort they put into their work effort to pleasing us. Our first day of sign up, associates put us off to take care of other customers for twenty mins without acknowledging our wait. Our first delivery (prob our last) took 4 hours of wait and they didnt have all pieces of furniture, let alone the ones that fit! It's been two weeks and no call backs on how satisfied we are with the product. Til this day i still call and wait on my correct furniture that I've paid for. Do you guys really take our complaints seriously??? | |
| Demesha Maxwell | 10/10/11 |
| Ive been with aarons for over 3 yrs & always made my payments in time. My payments not due til the 15th so why aarons been knocking on my door harassing me & the 15th not even here yet? Are they suppose to do that? I know ive had enough & im ready to take my money somewhere else where I would be appreciated & respected as a customer & I do intend to take the customers that ive referred to aarons with me & anybody else thats interested I got to tell them what ive experienced so they want waist there time with aarons, I feel the need to get action 9 news involved & call the better business bureau! This ridiculous! Never again will I deal with aarons ever! | |
| Lucky Dog Cares | 10/7/11 |
| Thank you all for your feedback, it is very important to Aaron's to hear from our customers and employees. Please contact me at 678-402-3403 or by email Jessica.Rudnick@aarons.com. I do need additional information, Aaron's store location, name on the agreements, phone number on the account to further expedite the resolution of your valuable complaint. I look forward to speaking with you all soon. | |
| Ron Johnson | 10/3/11 |
| I'm having a major issue w aarons!! I purchased a 32in Sharp LCD tv from aarons. It had a two year warranty on it that was up on Sept 19. The tv began to not work and was taking in for repair on Sept 6. Was told it should take 2-4 wks to be repaired! 4th wk came and never got a call saying it was back in. I had to go into the store to find out it was not fixed and the warranty was out on Sept 19. It doesn't take 4wks to tell me the tv cnt be fixed. And now they are giving me the run around on replacing my TV. I spent 1200 dollars on a TV that retails for only 500!!! I've filed a complaint w the Attorney General, and speaking w my lawyer. The customer service sucked!!! I had to go in the back of the store myself to speak to the manager, because he acted like he was to busy to come up front to speak w me!! After all this is resolved I will no longer do business with Aarons ever again!!!!!! Ppl please be aware!!!!!! | |
| tim pettigrew | 10/3/11 |
| my ex wife and I just got a divorce because she hope pettigrew an the store manager had been messing around with each other she is the sales manager and he is the store manager at the carrollton ga store I just thought yall would like to know that oh and now that we are split up hope and doug are living together and another policy they are breaking is renting out to family hopes mom and dad and little brother all have stuff rented from aarons since she has been working there and doug and hope have stuff rented at the house they both live in from aarons in hopes little brothers name | |
| blujeangrl | 10/4/11 |
| as of 10:30 this morning I was relieved from my position as c.s.r. at an aarons. Due to the store closing with out any notification at all. I must say, the customers are who I am worried about. Those people are treated disrespectfully and looked down on due to their living situations. I wish them all well however, the lack of communication and professionalism is absolutely out of this world. Until you work for this company you don't see how " big me, little you" really comes into play in the game of life. These people are only after the bottom dollar, and that is the bottom dollar in every wallet in America! THESE PEOPLE COULD GIVE TWO SHITS ABOUT THEIR EMPLOYEES! As for the bed bug infestation that is rising within this company, I think the health depts. need to get involved and take action! As for the stores not following through with what they "guarantee" hello....CAN ANYONE SAY BETTER BUSINESS BUREAU????????? | |
| Tristan Ault | 10/2/11 |
| I had bought 4 items from Aarons store on buckeystown pike in frederick md. The one item I have already paid off. The other 3 items was a big screen tv which I only owe 1000 more dollars on. The second item was a 60 in big screen which came with a stand. I am been a loyal customer been on time with my payments and everything and my girlfriend and I had a ACCIDENT we were moving the tv to try to clean under it and we were moving it because we wanted to move our tv around well a long story short it fell over and it broke the screen. I call the Frederick MD store and speak to the manager moses and he says he would send someone out to look at it because he couldnt have it at his store incase it was audited. A week later still havent heard from anyone so we call them back and he came that saturday to look at it at like 730am. He tells us that the tv is messed up pretty good and that he would have to call and order the parts. Well this has been about a month or a month and a half ago and still no tv working. His response was they are remodeling at their store where their parts are and its taking a while to get the parts. Well by that time I was just really pissed off and I told him to come and get all the stuff I would take my business else where and just lose out on the money I had already paid. His response to that is he can come get the other tv that is working but he cant come get the one that is broke. A store as big as aarons and they dont carry some kind of insurance on their stuff is just mind boggling to me. What would happen if there was a true accident like WE had or someone got their house robbed or a house fire that is stuff people cannot control. I am letting my stuff go back to aarons no matter what he says if he doesnt get a payment they will have to come get it because I wouldnt reccomend ANYONE go to this place they are a joke and have the worst CUSTOMER service ever. I will never buy from them again and none of my friends or family will buy from them again because I have definately passed the word around. The rating of Poor is too good for them they need a rating of 0. | |
| brandie | 10/1/11 |
| Went into Aarons in brockton rented a living room set and bedroom set that was supposed to have been new. I called the manager upset due to the fact that the mattress they gave me was infested with bed bugs. I have two small children one who has been battling cancer and they don't even have the decency to return a phone call. They will not return my money Orr remove the furniture from my home. I was admired to the hospital due to the number of bites all over my body. I am very upset that no one will help me! | |
| Raymond Rivera | 9/28/11 |
| Been with Aarons for 15 months,People watch your payments,make sure they post your full payments on your account.The store I rented from here in Las Vegas was not doing that,I needed to get the Regional District Mngr involved. I decided to return the items and went to Kmart and bought a new 46 inch Tv there.Will never buy from Aaron's again and will tell all my family and friends about this,word of mouth goes very far.They dont take care of ther good customers. | |
| J. Chandler | 9/24/11 |
| These people have scammed me! I asked for a queen mattress set and they said they had one for 479.00. Now that I've gone to pay off the balance its over 1,000.00. They explained it to me that the six month lease price was the cost of the mattress if paid off within 90 days same as cash.The store manager is not at all helpful, even refusing to help me understand the lease. They are scamming people for a commission check. I would do without before I ever do any sort of business with these thieves. | |
| Janita Spragg | 9/23/11 |
| I have had enough of Aaron's on Crestwood Rd. in Birmingham Alabama. They have a new collection Manager and he is very rude. Today I got a phone call from my mother who is a reference on my account stating that he called to say that I did not pay my bill and he was trying to get in touch with me. Well he never called me, but he called my mom. I spoke with the manager in regard to my CC expiration date an he was to call me back to get the new number. I was never called back, but this guy say that he is doing his job and he will continue to call everyone to get in touch with me.I don't appreciate being rude to. They are very unprofessional. I would not recommend anyone to deal with this store. | |
| cathi glasco | 8/8/11 |
| I wish there was a law against people treating customers poorly because if there was aaron's would be shut down. It's a shame that it's more important to your business not to have to train new management and keep the ones you have that treat customers like trash. I am a business owner and I am glad I have high standards for the way I and my employees treat my clients and that is why I have repeat business and all my business now comes from word of mouth. You people discussed me and by the looks of all these letters you discuss alot of other customers. I will never deal with your company again and will see to it that as many people as I can talk to and spread the word to never do business with your store. Thanks for nothing Cathi Glasco For anyone reading this Rent a Center is a bit higher but there customer service is so much better I dealt with them for 20 years and was very happy. So much for trying to give a home town company my business. | |
| Tina Darnell | 8/8/11 |
| We have bought many items from Aaron's,, and this up right W/D is the WORST! I have had the worst cust service EVER. I sent the washer in a little after we bought it and it came back STILL broke. They kept it for WEEKS. Now the store manager wont tell me where their service warehouse is.. to where I can speak to the manager there. Anyway.. I sent the washer off again,,, they kept it for over o month!!! Went to return it,, and BAM,, the door was still broke on it!!!!!!!!!!!!! They never even read the problem on the work order!!! I sent it back in again.. Now if it does not come back fixed,, I will get a lawyer and the LEMON LAW will be in effect in this case! | |
| Mindy in Fort Wayne | 8/8/11 |
| NEVER WILL I RECOMMEND ANYONE FROM AARONS. They ruined my new floor, and when I spoke with the manager about it, he treated me like I ruined their floor. He is the worst customer service person that I have ever delt with. I asked for corperates number and he refused to give it to me, said he would have someone call me and hung up on me. I bought a new home and made the mistake of renting from Aarons, SO IF YOU READ THIS SAVE YOUR MONEY OR GO SOMEWHERE PEOPLE TREAT YOU LIKE A CUSTOMER!! horrible horrible place, should have read your reviews, now I have $2500 worth of damages to my new house and NOBODY to step up and take the blame or fix the problem. The only person in that entire store who did anything positive was Krissy, so good job to her. Everyone else needs fired! | |
| Mel | 8/10/11 |
| This store has the worst customer service I have ever had to deal with. I would rather rent from rent-a-center and pay higher prices than to deal with this foolishness. I have been renting to own a laptop from this location for about a 1 year. I have one m...ore payment left. The raggedy computer has broken twice and I have broght it back to the store to have it fixed. This most rent time that it ha broken I was told the computer would get sent to Maryland to Aaron's service center and would be back in two weeks. Ok fine. They gave me a piece of crap loner that is about as big as my hand. I was told by the sale manager (Elliot) the laptop would be back in couple of days. I called back and guess what no laptop. I then was told by the store manager (Anthony) that it would be back in two weeks. I then call back today only to be told that it was sent to Dell and Dell wouldn't fix it so they sent it back and now it has to go to Aaron's service center in Maryland which is going to take two MORE weeks! All of a sudden no managers are available to speak with and the girl on the won't provide a coporate number. I told them to keep the piece of CRAP and I will buy a brand new. Don't ever rent anything from this store. I should have stayed away!!!! | |
| Christopher Fedelia | 8/10/11 |
| I was called last week by the General Manager, Leyland, from the Aaron's store in Altoona, Pennsylvania, Park Hills plaza about scheduling an interview. The interview was scheduled for yesterday at 11:00 AM. I arrived at 10:50 AM and waited a few minutes to meet with Leyland. Once Leyland came out to talk with me, he informed me that there was a problem. Leyland stated he did not have my information because he was not able to get it off his computer because it was lost. Leyland wanted me to reschedule my interview and complete the application process on-line again. Leyland knew in advance he did not have my information for the interview but he failed to provide me any advance notice of the issue. I ended up driving 2 hours round trip to find out there was no interview. Leyland then wanted me to repeat the trip again the next day. I called Leyland later that afternoon and informed him that I decided that I was no longer interested in working for Aaron's. I realized that I did not want to work for such an unprofessional General Manager or for such an organization that would put an individual like Leyland in a management position. I have never seen such an unprofessional company in my 20 plus years of employment. I hope something is done to address this situation and tp improve the professionalism of the company. This is letter is posted by an individual with more professionalism and maturity that your General Managers. I am sorry you lost the opportunity to hire a highly qualified candidate such as myself. | |
| dawn gundersen | 8/10/11 |
| hi i live in orlando florida and i rented a laptop computer i paid for it and a few months ago it was stolen by my son he took off with it i called arrons and told them that it was stolen being that an employee told me when i first rented it said iwas not liable needless to say i am and they want money for something that was stolen form a son who wont talk to me or try to pay aarons threatens to put me in jail calls all my family and my business is out there im real disgusted why would i call police on my own family he is no where to be found aarons are bullies and i will be reporting this bad behavior and real snotty i tried but what can i do | |
| Thomas Winston | 8/12/11 |
| I rented funiture from Aaron last year June 2010, I had an incident happen to me be-yound my control. Aaron came pick my funiture up all contract were still in-compliance. For three Months Aaron had my furniture at the store I payed for it for three months when I requested my furniture to be placed back in my home they had rented some of it out. For three mounths this store rented my funiture out and took full payment from me. When I received it back it was badly damaged. I never got my big Big screen Tv back and my dinning room set he ordered again but I cancel it because it would not fit in my kitchen area. He then made me pay for 32in tv starting all over again with payment and It got stolen which he never gave any credit for the one he rented out and told me he could not get back. I have tried to be up front and honest with this manager but he is not an honorable person. I feel he thinks I am his fool. I do not deal with people with mentalities as his. I request that I be paid a credit for his out and out dishonesty about my funiture being held secure when it was not even in the store but in some one elses home total disrespect...... | |
| | 9/17/11 |
| We have a rider lawnmower from arrons I received a phone call from rent a center because arrons decided they didn't want to do business in Plymouth Indiana anymore and sold all of their accounts to rent a center without notifying their customers. I thought that was pretty crappy and unprofessional. What if people don't like rent a center? I don't that's why I went to arrons in the first freakin place!!!!!!!! | |
| Lee | 8/15/11 |
| August 15, 2011 I have a complaint against the Takoma Park Aaron's, and their regional Manager, who had insulted my daughter today, due to a thief at her home. My daughter along with her child my grand daughter, was with my husband and I, as we were out of town for 48hrs. Upon return, her place was broken into and a number of items were stolen. She went to Aaron's to discuss a possible way to have a deduction on her bill until she can have the Washington DC police to complete their investigation. This so called Regional Manger, made comments to her that it could have been possible that she had the furniture removed and then came back into their store claiming thief. My daughter told him that the police report will not be available for 48hrs so that she can prove that she and her daughter were victims of a burglary. This manager then had the audacity to say that fake police reports can be done all the time. This is so absurd to indicate and make a judgment that my daughter would have done something like this. My daughter stated to him about she isn't at a financial level to replace the items and that she is waiting for the police report. She further stated that as poor person it would be difficult to replace the items. This manger made another judgment on her that she isn't poor, and that poor people wouldn't be able to afford to make payments. Two things, who gave this manager the right to judge my daughter, or anyone for that matter as to who is and isn't poor, and insulting her further by making such a repugnant suggestion that she could have had someway done this herself. If this is the kind person that Aaron's Rental Inc., hires, who obviously don't have the professionalism, to number one, be understanding of your customer's plight in a case like this, (and yes, she was up to date on her payments) and number two, to make statements that she could have done this deed herself, to me, needs to be reprimanded by this company, and he needs to apologized to her in writing. I will name this Regional Manager at this point, but I am forwarding a letter to the CEO, Mr. Ken Butler, in Atlanta, GA., ASAP. Plus, I will be conferring with a lawyer against this manager for deformation of character of my daughter. Aaron’s Rental Inc., need to be more selective as to who they hire. | |
| Pissed the "F" off Benjamin | 8/16/11 |
| So, I got a video camera about a month ago. I paid the initial charge that day, then got set up on my monthly payments. I called a week before my first payment was due, and did it right over the phone. I called 2 weeks later and told them for the next payment ill be doing the early buy out. Well they told me i would have to pay about $400!!!!!!! $400 after two payments of $58.. Sooooo they expect me to pay $516.00 for a video camera that is $239.00 at the most expensive stores?!?!?!?!? Get real... I called corporate and left a message for them to call me back because after two attempts to call the store they told me the manager was on a conference call.... AT 6:30pm?!?!?!?!? IF YOU DONT HAVE TO DO BUSINESS WITH AARONS....DONT!!!!!!!!!!!!! | |
| Bobbi & Matt | 8/16/11 |
| We live in New Castle Indiana. We went to aarons for a couch and a recliner and their movers wouldnt even attempt to bring the couch into our home they said it was to big. even though they have brought other couches like that to our apartment complex and they sponsor our apartment complex so they know what size couches can and cant fit in here. then our recliner broke 2 weeks later and they took it back but werent happy about it. so we agreed to go back in and pick a sectional. it took them almost a month to get us our couch and we had our first month free. 2 weeks after getting our couch we have been getting nonstop calls about our payment and the couch is a piece of crap. people in our family have also had bad problems with aarons. they are lazy and inconsiderate! | |
| Employee NOT expecting any help from Corporate. | 8/17/11 |
| My name could be quite relevant to my Regional Manager, which is why I will refuse to make it known at this point. Let me start by explaining my situation. I have been an employee at the above stated establishment for only six months and have managed to climb up the proverbial ladder from CSR to MT in a short four months. I now have my eye on a vacant CAM position at a soon to be opened location. I have ambition, to say the least. My current GM would disagree. After two months of silence, I believe it is only fair that I am given a moment by your corporate office to appreciate a good employee in the highest reguard. My Regional Manager has managed to create an excuse to terminate the last six employees who have openly stated that they filed a formal complaint against him/her. My GM works my CAM to near fatal levels in a godless and unforgiving environment (not to mention a hostile one, as well). As for myself, I do my best to accomplish what is asked of me, only to be reprimanded only minutes before ending a grueling 13 hour shift for something as petty as looking at my paystub, while still on the clock. As ridiculous as that sounds, it is only one of many attempts my GM has made to verbally harass me in the presence of other employees. He/she does it in such a manner that you could mistake them for a toddler throwing a temper tantrum. As humiliating as it is at times, I grin and bear it, even with the "slap in the face hourly wage" that I am ashamed I worked so diligently to earn. He/she has clearly assumed the position of "Bully" and, according to my CAM, I am his prime target. Because my GM and RM are on the same wavelength, I am in no position to file a formal complaint due to the previously stated problem with my Regional Manager. I was so excited for my future when I began my career at Aaron's. Now, because of poor choices made in electing managerial candidates, Aaron's is quickly becoming the bastard child of retail and lease to own in my book. Appreciate your faithful and hardworking employees, please or they could turn on you at any given moment. | |
| shawn bess | 8/18/11 |
| Ive had an account with aarons since april of 2010. Ive gotten a living room bedroom 42 inch tv and a kitchen set...keep in mind everything used...i was paying 261 bi weekly til March of 2011, and i started paying 300 monthly...these people said i dont own none of the merchandise...so where did the money go..im going to get me a lawyer and set aarons to rest....a bunch of rip offs | |
| harrassed by boss daily. | 8/20/11 |
| Why is it that when an employee has a work related grievance, the comment is never approved to be posted on this site? | |
| Stacy | 8/26/11 |
| I rented a sofa a few years ago, intending on purchasing the rest of the set when it was close to being paid off. They told me for a few week's that they had a few love seats in the store. I went there to be told they have been out of stock for over a year. That set was discontinued! They promised me the other piece, and let's just say I ended up selling the sofa & buying another set else where. I went back there thinking things would maybe be different. Bought a front load washer & dryer set. Love it!! Started having problems with the washer. It wouldn't spin the clothes out, and hardley ever used the fabric softener dispense.. I told them a couple times and they finally had someone come out to look at it. First he said I was using too much detergant, then he said I was using the wrong detergant, and left saying our water was too hard & not compatable!!! I called them back. I took a couple months before they came out to get it, to fix it. They did,and we just got it back after 3 1/2 weeks. We did an early pay out & put on additional insurance for another year... We got it back & it looks like it was put through the ringer...literally!! A huge dent on one side, very deep black gouge marks in 3-4 different places, and a really big one across the top of it. Two big stains on the inside and extremely dirty on the inside out. It was in perfect mint condition when they came out to get it. It was so bad, that my husband told them there must of been some mistake. That it couldn't be our washer.. The manager of the store was so rude to my husband, and basically told him they weren't going to do anything about it. We paid over a thousand dollars just for the washer..... I am going to do everything I have to do to get this dealt with. I am never going back, and I would never recommend anyone to go through them for anything. They want your money, and that's it! They don't want to fix anything or do anything to please their customer's. I have had enough. | |
| TONI in FLORIDA | 8/29/11 |
| I have purchased several items from Aarons in gainesville, florida and i recently have a had a problem with a computer issue:::: so i took my computer in to the MANAGER and he sent it to HP like 2 weeks ago< he stated i will get it back n 3 to 5 business days...... Its now been 2 weeks and now my computer is lost from what he is stating. wow how does my computer get lost and he wont answer or return my calls. What cusromer service you have at Aarons. You need to teach customer service. | |
| K | 8/30/11 |
| This place is the WORST! They rent/sell the cheapest junk that's out there. The "new" 42" flat screen that I got from them has the color messed up and I have YET to get a return call from them. They promise one thing and deliver JUNK like the products they sell! As far as the corporate office, well they like sending you on a goose chase. | |
| very very very dissatisfied | 8/30/11 |
| i bought a furniture set from aarons and when the delivery guys bought the furniture one of the chair legs was broken when me and my husband had to unload the furniture out of the boxes cause the delivery men dropped it off and left which i found out that they were supposed to set up! when i callef the store to complain they said they would replace it and apologized but after a month no one came with the replacement! i called the store in oklahoma city to find out that they had fired the service mangaer (richard) who said he was sending some one out. Now i have been dealing with the cooperate office and still no resolution or call backs! very very angry with this company! | |
| Sandee | 8/30/11 |
| We should all get a class action suit against these horrible monsters! Email me at sandeegts@gmail.com if your interested. | |
| Franklin Elgin | 9/1/11 |
| I bought a 57 inch screen Tv. From Arrons in Pell City Alabama. And before i finished paying for it, i moved. I requested to have my account transfered to the Store on Crestwood Blvd. in Birmingham Alabama. I had trouble with the sound cutting out and in, It was picked up an sent for repairs. When the tv was returned to my home, i noticed a tiny bright light shinning around the middle of the screen. After speaking with the store, they picked the tv up again and when it was returned to my home there were 2 lights shinning from the screen. When they picked it up this time it was in April of 2011. I paid the tv off in late April, or Early May 2011. It is now Early September, and i have repeatedly confronted the store about my TV. I have been constantly given the run around from store employees. It's either Daniel will helo you,or that company that fixes our stuff are slow and take their own good time in getting the merchandise back to us and we can't do anything about it, or Jamaine will help you, or you need to speak with Fran. About this matter, I have had no help, and just put off and things trying to get smothed over. After all the times that i've been put off,I spoke with Fran at the store when he was store manager, and was told that he was in contact with the company that fixes their tv's and told me that they, were trying to come up with a cost effective way to fix the TV. I didn't get a cost effective way of paying for it. I finally posted a complaint, on email re. the service. I finally received a call from Wally, that said he was a regional manager for Aarons, and after explianing the problem, and that i felt that the service was unacceptable, he agreed, and ask me to give him a few days to get this cleared up.It has now been about 2 weeks and no word from him until i spoke with Jamaine when i went into the store to pay my monthly payment on a fridge on the 4th. wednesday of August, that i bought from them. After speaking with Jamaine, Wally called my home and again stated he was calling about a problem that i had at the Eastwood store. I finally got in touch with "Wally again when he called my home on Thursday morning 01/1/2011. He stated that he was calling the Eastwood store and for me to wait and he would call me right back. I have waited all day for him to call and i finally caled him back and he was very disrespectful and stated to me that they had been very buisy and that he was calling the Eastwood Store and again for me to wait for him to call me back. He did call me in a few minutes and stated to me that Eastwood would be calling me in a few minutes to make arrangements to take care of the matter. I Also explained to him that if i don't hear by tomorrow morning, i will contact my arttorney. I bought a brand new riding lawnmower from that store, and when it was delivered it had hub caps missing, there were no books with it no paper work what so ever. and after dealing with them day after day, i finally had them pick it up. I have a brand new bedroom suit almost paid for that a drawer pull was missing when delivered, and it took me over 1 yeasr to receive the drawer pull, and when i would ask about it. i was laughed at just like it was a joke. As soon as i can find another fridge, you can bet this one will go back to the store, and i will finish paying for my bedroom suit, because i almost have it paid for and i will not loose the money that i've paid for it. but there will never be another thing from any Aaron's store come across my property line. The Personnel in the Pell City Store are worse than Eastwood.I have never been late with my payments and you would think that your company would take pride in selling to people that make their payments on a timely basis.I will not discuss my problems with another jack leg regional manager in the Birmingham area, because they have no tact, and do not know how to handle the situations. Wally,and Fran act as tho they are sooo much better than the customer but they best remember sales people like them are a dime per dozen. and if customers keep being treated in that manner, they will not have a job. I just hope that i can save some other poor person the trouble that i've been through. I'm 67 years old and i only want what i paid for, and nothing else. but i don't want to be treated like a piece of garbage. Again Buyer Beware of Aarons !!! you might get the merchandise, but the service is awful or better still there is no service. Just make you payment on time and don't bother them, and heaven help you don't ask them to change your payment date, cause they will tell you that they will, but before you are due, they will have a account manager call you and hound you for a payment that isn't due. because someone didn't do what they were suppose to do. | |
| daphne miller bowman | 9/1/11 |
| I purchased a laptop from one of your Tacoma,Washington stores. It was suppose to be brand new, in a box. when I got there to pick it up it had been taken out of the box and placed in a carrying case. I at that time expressed my concerns with the manager there who said this is what they have to do. He told me to let the computer charge for a full 24 hours. after which time I tried to set my laptop and the instructions that came with it was for a whole different computer. I wish the manger would have just left it in the box. he also told me I had a camera on the laptop HE LIED!!! | |
| alejandra rojas | 9/12/11 |
| I am just letting everyone know don't get nothing from aarons because they don't stay with there right hours thy tell they going to bring this day n this time and they don't stink to that day or that hour.....I got a computer from Aaron since 2008 n them a washer n a dry from them n they never fuck me over....but know I am tryin to get a screen tv n a stand from them....the had to bring on Monday 12,11 between 3 to 7 n they never bring it I am.soooo fucking mad...n other thing is that the new manerger from there he hang up on my face didn't let me finish talkin that is some bullshit......the aarons that I got all that stuff is the one in Colombia rd dorchester mas...yea I don't care.. | |
| Wanda Wilhow | 9/16/11 |
| I as well purchased a front loader washer and Dryer from AArons in Cedar Park, Texas. I have been having problems with them since I purchased them. The washer dispenses the fabric softner before the detergent therefore the clothes are not getting clean. I have been complaining since I got them and "NOTHING" has been done to fix them. I have also contacted AArons Corporate and was told that I would get a call back withing withing 72 hours and guess what 2 weeks later NO CALL. I have purchased numerous items from them and paid them off. I have filed a complaint with the Consumer Complaint Dept and hopefully something will get done. | |
| Myrna Sandage | 9/15/11 |
| I purchased a TV from Aaron's and it has been in the shop 4 times ....in May 2011 it went into the shop for a 5th time...as of today Sept. 15, 2011 it still is not fixed. I was told it could not be fixed and they we're going to upgrade with a newer model and bigger screen. They brought the so called newer model and the same thing was wrong with it as my own. I refused it and sent it back. I owe 1 payment on my agreement have refused to make this payment. Of course I get calls after calls but, I am not making that payment for them to turn away and push me under the rug. I have not had any problems until now with Aaron's. I think I have been easy on them until now. I have gave them 1 more month to find me a replacement or the table is turned and I am taking them to court. There is no need is this. As many of you have stated they want there money when it is due to them and I want my money to purchase what I had expected and at this point that has not happened. | |
| chaundra thompson | 9/15/11 |
| Aaron's have lack of customer service skills and do not care about the customer's nor their family's. my new home was infested with bed bugs from furniture that I got from them and they don't want to do anything about it because they say it's not their fault. Their products are not guarntee and they don't inspect nor properly clean it. Noow I have to result in getting a lawyer because me and my children are getting ate up and this is the jacksonville store off blanding. | |
| Tamara Turner | 9/15/11 |
| The associates at the Aarons store located on 6934 Market St. in Wilmington NC are the most disrespectful bunch of people I've ever had to deal with! I have been a few days late with my payment and they are constantly calling my job and they continue to call my home well past 8pm. According to the state of N.C. law, creditors cannot call anyone's home past 8pm. I am tired of the harassment, I'm on full understanding that they are trying to collect a debt but my husband clearly gave them the date that they would receive payment. They told my husband that he would need to postdate a check and we don't feel comftorable doing that when we know we don't have enough to cover that amount until pay day. Basically all that I would like if Aarons would stop calling me at work especially because I am constantly surrounded by customers and to not call my house no later than 8pm. | |
| A. Desiderio | 9/5/11 |
| For the last 6 months, I have told the store that I had bedbugs in the box spring because they gave me a replacement for a broken box spring within the contract time, shown them the marks on my body and my children's bodies and they have failed to replace it or even attempt to reconcile the situation. We are now sick and have medical bills due to this oversight. Also, we have had the exterminator come to our house and advise us to dispose of the mattress and box spring. This is unacceptable business practice and I am planning on taking legal action as well as informing the appropriate authorities regarding your malicious treatment of customers and insufficient inspection techniques before delivering products. I pulled my business from Aaron's 2 months ago with an open account for a washer and dryer set that was sold to me used, broken, and then never fixed. Before, during and after that occurrence I let the store manager, Tyler Clemens, know of the issues and he ignored them, and told me to "F*ck myself". I'm not sure what business you are in, but in my business that is disrespect. I am completely disgusted with this business and the resolution techniques it fails to even attempt to utilize. You are putting people in danger and not to mention, costing impoverished families who rely on your type of availability for new furniture an enormous amount of emotional stress and money. I will expect a response in regards to this issue immediately. As I stated earlier, I will be contacting the authorities. | |
| my name is freda woodard | 9/6/11 |
| aaron,s have very bads bussiness because i am rent a radio system | |
| jay | 9/8/11 |
| The Olean store broke my tv and then told me they were fixing it, I called today and they SOLD it. | |
| angel | 9/9/11 |
| I've rented from Aaron's in Austin tx on Slaughter before they've been nice but I finished paying for our washer then the next day it broke they came and picked it up now there saying it's going to be another week it's been 2 weeks already.Oh yeah but if your 3 days late they hound you down.They didn't even offer a replacement till ours is fixed.I don't think i'll rent from them again. | |
| CovenMaster | 8/25/11 |
| got you all beat Rented a computer was told it was a tri core it turned out to be a duel core. we went to the store explained the situation and the guy said he never said no such thing. (plain out lies) even with 2 whitnesses 2 members of the staff insisted we was lying. I called the consumer protection act who in turn had me send a letter to Arrons in Belleville ont. so now its 2 months later arrons refuses to solve the issue and continues to harass us with calls threats of police and threat of entering out home to retrieve the computer. (like to see them try sense they was notified not to be on the property.) This computer stays in my posession till we reach an agreement end of story I encourage the rest of you to do the same fight back against these scammers | |
| | 8/25/11 |
| sorry they dont even deserve a 1 star | |
| with all the complaints | 8/25/11 |
| with all these complaints I'm supprised arrons can stay in bussiness ND I HAVE FOUND 1000S OF SITES THAT SAY EXACTLY SAME THING ABOUT THIS COMPANY. wont be long now before you see thier doors close | |
| Melissa/ Mentor OH | 8/26/11 |
| I am writing in regards to the reason I have stopped paying and returned Aarons merchandise. Mentor on the Lake, OH employee Adam, at Aarons in Mentor on the Lake, OH called my husband to find out when we could make our payment (we were 2 days late and always made the payment on Friday when I got paid). When Adam called, he asked for Willis Gaylo, my husband’s name is William Gallo. My husband assumed it was a telemarketer and told them they had the wrong number and hung up. He called back and asked for Willis Gaylo again, when my husband told him he had the wrong number again, Adam told him he was a liar and was going to come to his house and “beat his ass”. Now this isn’t our first rental from this store, it is our 3rd and everyone knows us in the store. I called the Regional manager and let him know that his employee physically threatened my husband. We later received a call from yet another employee from the store, Perry. He simply stated “you are a liar” and hung up. This is extremely unprofessional of a store as well-known as Aarons. The employees continued to harass my family- even going to the extreme of chasing my daughter in the car (she is learning to drive, and only has her temporary learner’s permit she is 15 1/2yrs old). Jaime chased her up and down side roads for 20 minutes. This scared her so much she went to the police station to get away from him. Is this what they pay their employees to do?? Maybe that is why their merchandise is so expensive- they hire people who can't read and people to drive around chasing minors. | |
| Maureen | 7/6/11 |
| I will NEVER set foot in another Aarons again. I can believe what scam artists these people are. In february I "leased" a micro-fiber sectional couch "valued" at 1600 dollar. I put 500 down and made 2 payments. In late march early april we had a friend over who sat down on the couch which fell to the floor. Thats right the bottom panel completely detached from the arm and feel to the floor. We then found out the support for the couch was particle board. Aarons told us they would fix it which they did, what a joke that is, they did the crappiest job at that is is no longer even level. We decided due to the poor quality of the couch we no longer wanted it and tried to work a deal with aarons which we could trade it in and move the money we had already paid. The manager at the local store was a complete b*tch for lack a of a better word and pretty much told us we caused the couch to break by abusing it. Really lady after 2 months. So I contacted the BBB with no luck. Aarons would not budge to work with us at all. So I went even higher and called the owner of the franchise. While working with his assistant we came to an agreement that I could pick another set and they would move the money over. That day i went in picked out another set and went home. The next day they came and took pictures of the couch. I got a call later that day telling me that had retracted their decision and that due to the poor quality the couch was in ,all the rips and stains, they would only offer me 240 because they woudlnt even get that out of it. For the record there is not one stain on this couch and the only "tear" is where the nails are popping out the back of the couch. I just started a daycare last month and Aarons is using that as a way to con me out of the money I put in to this pos. I am in awe of the way I have been treated there and as I said before will NEVER use their services again. Please people don't waste your money their it is a complete scam. | |
| linda j. johnson | 7/7/11 |
| Dear Aarons, can you all please give me a little more time to pay my bill? I am trying every every way I can to get the Beli money. Thank YOu very much. | |
| Mark Forsyth | 7/8/11 |
| Hello I am renting from an Aaron's in Sarasota Florida, and I have been a customer at Aaron's for 2 1/2 yrs. Had an acct that I paid in full in Gainesville Ga..Anyway I am completely disgusted with the lack of professionalism, and their inability to work out an agreement with a loyal customer...I am in a bit of a bind financially at the moment and asked for a deferment and was dealt with in a rude manner, over $43.00.. Now I am losing a bed that I need and a computer that I also need for business purposes because they are picking them up today 7/18/2011.. Is there anything that can be done to help me? Thank u for your prompt attention to this matter | |
| Jessica Rudnick | 7/11/11 |
| If you feel as your experience with Aaron's isn't excellent please feel free to contact me at 678-402-3403 or by email Jessica.Rudnick@aarons.com to further resolve your complaint. Thank you. Jessica Rudnick | |
| Jessica | 7/14/11 |
| Called aarons to come and get the bedroom set that they broke when they was setting it up. They told me that they would be at my house the next day at noon never showed up. Didn't here from them til a month later and they entered my home and was being very forceful with me. I asked them to leave til my husband came home. They refused. Im 9 months preg with a 3 year old. Who gets forceful with a preg women and is able to keep there job. And why was the preg woman told she was in t he wrong by the regional manager? Aarons you suck.!!!!! So much for your family ran business. | |
| Tim | 7/18/11 |
| Hello, I used to work for Aaron's and sadly enough, customers are unable to price match because the only competitor is RAC and both inventories are different. Aaron's furniture is NOT brand name at all what they do is...they'll buy a couch or dresser or something from a brand name company and then they build there own to make it look like a brand name item, All of the furniture is Aaron's brand cause they made it. Also the customer service problems are everywhere when it comes to Aaron's....Thats why I don't work there cause I'm an honest person. Also when you rent from a rental store whether it be Aaron's or Rent-a-center...All products are sold without a Manufacturer's Warranty cause both places buy products that are discontinued or they will void the warranty by doing there own repairs, Also if you rent something...make sure everything is there that will make it work or you will get stuck buying it. I'll never do business at either one. | |
| | 7/22/11 |
| I am in agreement with all the dissatisfied customers. Aaron will harrass you for a payment and when you need service on their broken furniture they keep promising to send someone out. They are aweful! They need to be reported to the BBB. They need to be put out of business. | |
| | 7/22/11 |
| The Cahokia, Illinois office of Aaron's Rental is aweful! They have changed manager's about 7 times since I have been dealing with them. They will harrass you for a payment and when you need them to service their broke down appliances they will not follow through. I rented a stove and refrigerator from them the fridge was brand new and the icemaker stopped working on it within 3 months. I have yet for them to fix it or trade it in. Just don't rent anything from them. | |
| charlotte salsberry | 7/30/11 |
| Well as soon as I get this tv paid im done. I had a fire and they gave me a deal on a living room set and beds Well needless to say the couch did not last and I have made my payments on it for nothing.I have lost all the money due to being cheaply made the legs were only stapled on with plastic. So what im saying is i paid for JUNK. I called and told them I was returning it and they said find a truck and haul it up here. Wow what a business... I have also went through 3 recliners that lasted only till they were paid off.. I had a dryer that we paid off and it malfunctioned and caught my home on fire... Wow lose a home over a dryer from aarons. Well I will never refer this company to no one. | |
| Newberry Resident | 8/2/11 |
| I purchased a living room suite from the Aarons in Newberry about three and a half weeks ago. When moving the furniture in they scratched my living room floor up pretty bad as well as chipped the furniture leg and side table. The did realize they did it and did say they would compensate for it. However I have not seen the check yet to replace it. I will be making the first payment on it this week but i am not happy about that. I should not have to pay them until I am paid for my to have my floor replaced. While they have been very nice at the store I think it's time that I am reimbursed for the loss. | |
| kristy | 7/1/11 |
| Aarons is known for that kind of disadvantage i rented from them as well in 2007 had troubles since if your late reminder to all aarons customers they will ruin your credit report i had that happen to me and my husband credit i had rented a refridgerator and a computer and a washer and dryer i sent back the washer and dryer and the refridge when we moved in 2010the morons ruined my credit telling the three major credit reporters. They said i was late and damaged items that i rented. That was not true i had to re call the office in Ga many times and had to take iy up with the Ceo of aarons himself the stores across the usa are managed by self owned owners that report to aarons they are suppose to be creidit free and it is not they use credit against you many times they ruin credit for all that rented from them they want you to buy instead of sending it back to the store. i did that i rented it for a while and sent it back the offices have your information up to 6 months before removing it they claim you did not pay and have the item when the item was sent back to the storesand the account was closed out byt he store manager. they lie and you need to be on your game about things with these stores or they will ruin your chances to rent anything in your state they will damage your credit for sure they lie from day one Three major credit scores are lied to by aarons be sure you read your credit report and complain if you see aarons on your credit report they are not suppose to use confidential information against u what so ever. | |
| Raymond Brown | 6/24/11 |
| I purchased a 60" LG Flat Screen TV from Arron's and in about a week and a half the TV went out. The TV was brand new out of the box when it was delivered. The day it went out, My wife and I was leaving the house and turned the TV off. Upon returning home, I sat on the couch and attempted to turn on the TV using the remote and it wouldn't power up. I notified the store where I purchased it from, informing them of the problem. They came and picked up the TV and brought us a loaner TV, a big bulky TV. I was initially told that maybe a power surge caused the TV to go out. Two and a half weeks later my 1st month payment was due and I went in the store and made the payment, I asked the sale's clerk about the return of the TV and was told again that it was a power surge and that it may be returning the following Friday when the truck comes in. Well come Friday, I had to call the store just to be told that the TV didn't come in on the truck but it will diffently be back the next Friday. Well Friday has arrived and once again, no call from the store. So I called and was told that I the TV was not back. However, I was informed that a panel on the inside of the TV was broken and that their delivery guys couldn't have done it. After speaking with a District Manager I was told that he was told by the company that the damage was Customer Abuse, that maybe the screen was punched or something was thrown into it. However the screen wasn't damaged on the surface. As I explained to the Manager, the TV was working fine when we,(My Wife and I) left the house. I also explained that there are no kids in my house so there was no chance that anything was thrown at the TV or punched. Well he insisted that his delivery guys couldn't have damaged the TV and that the he could replace the TV with a previously rented TV. Keep in mind, that when I rented this TV, I was told that these TV's were brand new and had just gotten in the store and hadn't been placed on the floor yet. So if that's true, they're telling me that they can replace it with a previously rented one and it has been just one month since these TV's got in the store, get real. I honestly believe if any damage was caused to the screen to the point that cause the panel inside to break it was done during the delivery and pick up process and No, the delivery guys are not going to admit to any wrong doing that might cause them pay reduction or job lost with todays job market but don't go blaming the customer. | |
| Josette in Jacksonville, Fl | 6/30/11 |
| 1 star-poor service is not the word. Aaron's have hired unprofessional people to service their clients. My husband and I have leased purchased a house full of furniture and several computers. This last lease purchased was a ex large screen tv and a dell computer. The dell computer has been down for the eight to nine months that we have had it. It was brought into the store for repair and the store clerk erased all of the software from the hard drive. We have not been able to get the cpu working. We came into the store at Main St, made our payment and Shawn said that someone would pickup the cpu for repairs. A loaner was to be brought. My husband had to bring in our cpu and picked up the loaner that can not be accessed due to password violation. Shawn, the store manager told me that my husband was given the wrong loaner and that Shawn would bring the correct loaner and pick up the bad loaner. Shawn has never surfaced, he was called and never returned my call. I have gone online to complain and am not receiving any help. Your commericals are false, lies and untruth. I want my repaired cpu or another 'new' cpu. Also, the balance owed is one payment and We want that payment absorbed. We are waiting on the regional manager, Shawn to call regarding our problem. Aaron's is not the reputable and respectful company that is advertised on tv. Customer service is not one of the companys profile for good service. I will not lease purchase nothing else from Aarons and will advise others to seek service, elsewhere. 904-7688152. | |
| Yevette Triche | 6/10/11 |
| "TRASH!!!" On June the 2nd of 2011. My husband and I went to Aaron's Rent to own in Gonzales LA. We bought a whole Queen Size bedroom set, a sectional sofa, table and 4 benches for the kitchen. along with three pictures! Yesterday June 8th I get a call from thier so called manager?????????????? Keon. Demanding a payment or he would have to come pick up the furniture. I told him fine come pick it up, because the first payment was not due untll 6-6-2011. His deliveriy people get to my house, he calls them and told them just to leave everything there. I said HELL NO!!!! They were going to pick up every piece of furniturne right then. One of his delivery people said that this sort of thing happened all the time. The delivery people were very polite and took th Furniture and left. I called this KEON person back and told his he was going , I told hime NO your not, You emarssed me in front of all my neithbors!!! I told him that I was looking for a lawyer and he was so nice to Me then because HE KNOWS I"M NOT PLAYING THIS COMPANY WILL BE SUED!!!!!!!!! I PRETTY SURE BY NOW HE KNOWS EXACTLY WHAT HE CAN DO WITH HIS FURNITURE!!!!!!!!!!!!!! SO IF YOU SEE AN AARON'S RENT TO OWN, RUN THE OTHER WAY!!!!!!!!!!!! FIND YOU ANOTHER RENT TO OWN AND FIND ANOTHER PLACE TO DO BUSINESS WITH!!!!!!!!!!!!!! | |
| Greg Wise | 6/13/11 |
| i recieved a letter of a late payment and i talked to several workers and told them that i was going to make the payment that weekend. i recieve multiple phone calls a day. they have called my house harassing my kids and have constantly called my bosses phone while im at work and its getting ridiculous. i have rented from them for the past year and they know that i am good for my payments and even as of now im only behind one months payment. i just recieved another call after being told that it was noted that they would not call me anymore. and i refuse to make my payment if i continue to be harrassed every 2 or 3 minutes. this is not the way a business should be constructed and if this continues i am afraid i must go further with my actions. | |
| im done with arron's | 6/15/11 |
| I will like to say that Arrons in EDISON NJ is the worst i will never rent from them again that FIRST off.... they change people ever time I go in there its a new person. That dont know wat the hell they are doin that place is a MESS and it was the worst mistake i ever made they really need to get there act together if they want to stay in bussiness im tellin cause alot of people are tired of there LIES...... i will never rent from ARRON"S again!!!!! thank god im done wit them yey... they cant beat me for more money.... i wish i could give them no star WORST COMPANY ever omg!!!!! | |
| sick of being called a liar | 6/8/11 |
| I'm so sick of arrons I bought a computer there supose to be a tricore turned out to be a duel core when I politely asked the guy how we could reslove the issue he called me a liar then had 4 other people from the same store come out and call me a liar. I have 3 whitness who saw and heard everything. I refused to pay they called me and threaten me (against the law) so I explained to them again why they are not getting money and yet again they called me a liar over the phone threaten to have me charged with theft (go for it) I cant wait for them to take me to court yes there may be a contract but I was signed up because of false info and because of this my contract is null and void. Bring it on Arrons this is a legal war lets see you lose the battle. I will post my vidio from court when all is said and done. PS consumer fraud is a crime and whe need to all step up and put a stop to these companies ripping us off. | |
| Kristen Yanez | 6/9/11 |
| Aaron's Furniture is one of the worst places I have ever been through. Rent-A-Center treated me so much better like they were so happy to have my business Aarons (after I got the TV) treats me like crap when I call or go in. Rent-A-Center was so easy to make a payment Aarons you have to call this 1-800 number that cannot help you do crap and doesnt know how to make payments or you are talking to a complete moron who puts you on hold for forever because they need to get a manger to see what they need to do about taking a payment!!! Rent-A-Center is the way to go for anyone who is looking to get furniture without credit at least they treat you right and try to help you unlike Aarons I will never use them again and tell everyone as much as I can how bad of a company they are. | |
| Steve | 5/23/11 |
| The store on Military and Westgate in West Palm Beach is the worst. They are deceptive and they don't honor the terms of the agreement. The charges are way overpriced and they do everything to keep adding fee without your knowledge. I think people need to stay away from Aaron's rent and don't do any business with them. I will report them to the BBB to report their illegal business practices. | |
| rockford ill | 6/2/11 |
| i had purshed a computer had never been late owed one payment i fell behind cause i got laid off loss my unemployment they would not wait for the payment when mother got her social security to pay it off .... i tryed renting a washer same shit happened except one of the employess was hitting on my daughter im sending it back not dealing witrh there shit un proffseinal all the way never again would i rent from them | |
| seveena poole | 5/29/11 |
| i had 5 accounts with arrons in lumberton texas, i have paid off 3.. i have 2 small accounts left totaling 160 a month for the both of them.. a few weeks ago as i was paying off my third account, a new manager was working with me.. something about him rub me wrong, i didnt like him from the minute i talked to him.. i normally like everyone and i am a people person.. he was nasty and rude and made comments that we not related to the account.. i had both of my teenage girls with me and he made them nervous as well... after i paid off my third account i became late on my last 2 and i called to talk to them. again this larry guy was nasty and rude.. he continued to call my house my job and all my friends.. he told my refrences all my business not just if they knew how to reach me.. i called and talk to a lady manager at the store and i told her i know i am behind and i aware of it, but can i please deal with someone else i just dont like this guy..he is a big guy and i am single mother and live alone and he just makes me nervous.. i explain to the lady that i was having some medical problems and i would do my very best to pay .. she said she would work with me and that she understood i again explain to her to please not let larry deal with me.. she said you can deal with me and i understand. one night while i was at work my neighor called me ( i work a late shift at my job ) it was well after dark about 9 or so and he said there is a guy in your driveway and he is yelling knocking etc .. i was like ok i have no idea, when i went to pick my girls up from my mothers they said mom that larry guy came by granny looking for you. very weird.. when i got home there was a arrons note on the gate and it was signed larry.. i told her i didnt want to deal with him, and she sends him to my house.. if he makes me nervous and i dont like him and he makes my kids nervous why would she send him to my home and after dark at that.. i am pissed.. i understand i am late and i know they have to do there job this isnt about being late this is about her sending him to my house.. i told her and corporate many times i didnt like him and i was uneasy around him and she sends him to my house. i will not stand for this, i feel like they put me and my kids in danger.. when he was talking to me that day you could see the veins in his neck and head popping out that is how mad and rude he got with me the first time i went in to pay off my third account.. and he is a real big guy.. i will not pay arrons another dime till i talk to someone else, i dont think they should have sent him to my home.. they should respect my safety a little more then that.. that is how arrons in texas does business.. | |
| Customer from Tullahoma, Tennessee | 5/15/11 |
| I rented a 65 inch flat screen TV with the stand, the store manager of the Tullahoma, TN store had told us that he was putting both payments due on the same day. Well we thought we were paying the TV and the stand off together. Nobody ever told us different. The store manager is no longer working there, and it has been 3 months since we paid of the TV and stand. We have not received a bill or heard anything from Aarons until just recently. They hired a new store manager and since she started we have received multiple phone calls. My husband has went into the Tullahoma store twice to try to get this taken care off and both times the new manager wouldn't get off of her butt from behind her desk in her office to come out and talk to him. So I went up there and she did the same thing, she refused to come talk to me. So I am asking how am I supposed to take care of this when she won't get off her ass and talk to me. If you ask me this is very poor customer service and not a very good way for a store manager to treat customers. I have been doing business with Aarons for the last 6 years, I have purchased many items from Aarons. That is all over now, after the way this new store manager has treated us, we will never do business with Aarons again. | |
| pissed off | 5/17/11 |
| Another victim of Aarons here. I want people to know that you have the worst business practices of any so called corporation I haved ever dealt with. When you are one day late on a payment you call 4,5, up to 6 times in one day. People do have jobs and are away from home. One call is sufficient. You are worse than a bill collector at harassing innocent hard working people. I have called the BBB and the phone company and asked them what to do with your harassing phone calls. I have told the people that work in your so called store that there is no reason to call after one time of leaving a message I will never deal with Aarons again after being a customer for many years. It is unfortunate that some people have no choice but to deal with a crappy company such as yours but dont make them miserable when they maybe late a day. You are not open on Sundays and when my payment date falls on one you can bet that at 5 minutes after 0800 am on Monday Aarons is calling my house wondering where my payment is. If your that worried about it I suggest that you should be open on Sundays so we can pay our bill on time. I honestly hope you go out of business | |
| VERY UNHAPPY IN OHIO!!! | 5/5/11 |
| I leased a Dyson DC14 from Aaron's in Kent about 2 weeks or so ago. The minute I first started it up, it made a really LOUD noise! I figured maybe I was doing something wrong, however that wasn't the case- it continued to do it since then and I called yesterday and spoke with Tom. He stated that I could bring it back, they can either swap it out or match the price for a DC25 Animal- Rent-A-Center has an Animal DC25 for $59.99 per month for 12 months. Why would I be paying $60 for what I have now that makes LOUD noises??? I took it in a little bit ago, only to have to take it back home with me! Jason, I guess he is a manager, stated that he cannot do anything until someone comes back tomorrow- he said he could send it away to have it looked at or I can just give it back. Another gentleman stated that if I go to Rent-A-Center and have them give me a print-out of their price on the animal, they'll match their price. If I am going to travel Rent-A-Center, I might as well just buy from THEM! I will NEVER rent another thing from your company and I'm also contacting the Ohio Attorney General's office and the Federal Trade Commission. | |
| Andrew | 5/6/11 |
| I need to speak to a regional manager for my area in regards to a situation that pertains to an account that I have with the Arrons. Located at 1906 W Main St. Artesia, NM 88210. I have been repeatedly contacted by an employee at that location that is rude, very disrespectful, and seems determined to harass me. I have been a loyal Arrons customer and I have never been treated in such a fashion. I expect contact with the regional manager immediately! | |
| Gabrielle Winston | 5/6/11 |
| well i have been reading all of the complaint against your company it amazing that you are still in business.I know you just consider me another pissed off customer but i feel you don't care about what any of you customer say.I think the media needs to get involved once the media becomes involved guest who will be pissed off (U) I am taking my story all over the RADIO & TV because business like you need to be put out of business my story will show not only dishonesty, misleading, fair business laws, just like all the other pissed off customer.WELL GOODMORING AMERICA!!! | |
| kristine doyle | 5/7/11 |
| i purchased furniture from a store called Premiere. i paid off my accounts on time and had the certificate and reciet to prove it. do to some embesellment issues the company was bought out by aarons. they called me randomly to say they took over pemier and i need to come sign new paperwork with them i told them i dont have any accounts mine are closed out. they said ok no problem - come get new things. so i did, well apparently NOW they are saying i owe for the PAST items from the company they took over and they wont honor the account close out they want me to pay AGAIN for items i have already paid for. i refused to pay double but had no problem paying on the current items i got. they said then they will pick up everything. they lied their way onto ft polk army base where i live and came to my house saturday at 8am which is before the store is even supposed to be open, they took all of my furniture even the items i paid for in full. i will be going to JAG on monday as well as making a complaint to the post command and as well as BBB and the attorney general... DO NOT SHOP AT THE AAORNS IN LEESVILLE LA...DO NOT DEAL WITH ROY he is a sneky liar and has no problem even lying his way onto a military base!!! | |
| Irate Customer | 5/9/11 |
| We are currently renting an appliance from the Bennington Vt store and there are only 3 people there who know what customer service means,the 2 who do the deliveries and Phil Sausville. We have only been late one time and the Regional Director Craig calls us and screams at us over the phone. The manager in that store, was when I was employed by the Rent A Center in that same town a customer in the store I worked in and she was constantly late with her payments,however when I called her she proceeded to scream at me about calling her because her payment was late. Then she would send her husband in to threaten us because we called her.If Aarons is such a great business, how come they hire managers like this one who works in the Bennington store after the have been charged with embezzelment from the former employer they worked for. That is just what I would want working at my store, someone who already has been charged with EMBEZZELMENT. | |
| melissa galvan | 5/9/11 |
| my husband and I have a TV from Aaron's and we pay every month on time but becuz we talked to them telling them we will be a couple days late they still call and harass us telling us no we need the money now or we will go to your house and take the tv and calling at least 20 time since the 1st we will never get anything from them again there customer service sucks and they are rude it crazy | |
| Poor and Rude Customer Service | 5/10/11 |
| Rented a laptop from Aaron's, it's paid off now, but had some issues with it, they said to bring it in and that they would take care of it. Well come to find out they took it to a local place and the place wanted to charge $300.00 to get it fixed. Got it fixed elsewhere, but went back in because I had noticed they forgot to give me my battery charger, they said they would find it. A month went by no call or update from them. Went back in, and they gave me a chewed up battery charger. It didn't charge the laptop very well, but enough to use it. SO yesterday DH called them back and they were asking all sorts of questions as to who chewed the cord up, and who threw it away. He went in the night before and returned the charger to them, they are the ones who threw it out. DH called Aaron's today and people there like to play stupid. Verrrry frustrated Customer.... | |
| dee | 5/3/11 |
| O and I'm from corpus the store is on port and the rude ppl are Aaron or darren he's such a bad employee!! He threatens people and compares family to their furniture I'm sure I ain't the only one but I will call n complain till something is done and they are shut down | |
| Laurie M | 5/3/11 |
| i am late by one day because it was a sunday and my bank wasn't open and i HAD signed up for auto pay but they were not bright enought to put it through. So I will be paying any late fee...and CHAZ in taunto MA can kiss my A@@. I got three phone calls yesterday. now i'm just waiting out of spite. you people truly suck. | |
| Sheri C | 5/2/11 |
| I purchased a refrigerator - paid. I purchased a computer - paid. Then I purchased a living room set. After a year of payments I was laid off of work and my husband's job has slowed down leaving him with only 30-40 hrs a week to support a family os ix. ART who is the manager for Laplace, LA store was told we would have to return the living room set because we could NOT afford it, however he said by reducing our payment by a measly 30.00 that should help. Yeah after struggling to pay two more payments, we said we cannot afford it pick it up! Since we only owed 100.00 on the table and lamps we said we would pay for that. Well Art picked up the sectional sofa and rug on Saturday and then today, Monday said since he hadn't heard from me in 24 hrs???? he considered the property STOLEN. He left this message on my voice mail which I plan to keep. I called him back spoke with him and asked him how fun he thought it was to lose everything you own and then have someone like him make it worse by threatening me. We owe 100.00 for table and lamps and I will pay it FRIDAY when my husband gets paid. I know you are running a business but I was a loyal customer for a very long time and as soon as I come across hardship you literally threaten me and harass me! I will NEVER purchase from Arron's again!! I will let all of my family and friends know what a professional and loyal business you are to your struggling customers and how selective you are when you hire your bully managers. | |
| dee | 5/3/11 |
| Aarons is full of crap they are liars and threaten their customers something needs to be done cause the buisness jus sucks period. I am returning their items and I hope they run out of buisness cause I see everyone hates them out of experience. | |
| From Kingsport,TN | 5/4/11 |
| We had gotten many things from them back in 05 and we now took and got a washer and dryer from them and they took there time getting us an dryer but we still had to pay for it and not only that we now can not pay for it and they want to call all the time because we have taken and told them that we need them to come pick it up but they said that they will not because we have not had it 6 mths and if we don't keep it that long then they will take us to court and have us pay so what makes them think they will get there money either way if we can not pay now, why oh why do they need to be do rude if some one cant afford something they should be able to send it back with no penalty.Called corp but as usual they only took info to send to the management team but as usual they need to get a hold of the kingsport Aaron and then they will go from there but that means they will take sides with them so how can anything get resolved..ughhhhhhhhhhh eratated | |
| Kimberly Jacobson | 5/5/11 |
| I thought I was getting a BRAND NEW DELL LAPTOP COMPUTER!(LIKE OUT OF THE BOX NEW) NEEDLESS TO SAY I DID NOT!! NOW NOT ONLY DOES THIS COMPUTER HAVE SECRETIVE RECORDING DEVICES ON IT THERE HAVE BEEN MANY POP-UPS TELLING ME THAT THERE ARE SEVERAL VIRUSES ON IT!! I DO NOT GO TO SITES THAT ARE KNOW TO SPREAD VIRUSES! IE...PORN SITES...HOROSCOPE SITES.. TAROT CARD READING SITES!! JUST TO NAME A FEW!! NOW I AM REALLY ANGRY TO FIND OUT THAT I AM NOT SAFE IN MY OWN HOME!! WHO KNOWS WHO IS WATCHING ME!! WHEN I TOOK THE COMPUTER BACK THE FIRST TIME THE MAN AT THE LOCAL CARTERSVILLE AARON'S TREATED ME LIKE CRAP! I AM A PAYING CUSTOMER! PAYING FOR A COMPUTER THAT IS NOT SAFE FOR ME TO USE! I DON'T KNOW HOW MANY MORE PEOPLE HAVE THIS SAME ISSUE BUT I FOR ONE WILL GET MY MONEY BACK AND BUY MY COMPUTER OUTRIGHT!! IT IS A SHAME THAT I CAN'T FEEL SAFE EVEN TYPING BECAUSE IT RECORDS ALL THE KEY STROKES! I AM HOPING THAT THE COUPLE THAT HAVE STARTED THE LAWSUIT IN WYOMING GET THE BIGGEST LAWSUIT AMOUNT THAT CAN BE AWARDED! | |
| Tina | 4/25/11 |
| I have 6 months to go with my payments and I asked Aarons to negoitate with me on lowering my payments to make them affordable for me since I am finding ways to cut back and save. Well, the agreement was made and hince two weeks later new people, new managers deal out the door. I told them to come and get the bundle I rented. Made an appointment and no one shows up. My credit card information was on file and they charge my account for the month instead of the pick-up and after I asked them to take my information out of their system as noted in their computer. When the following month came they charged me again. I went into the store and told them to come pick up the items. They never showed up. At the end of the month they called a reference on my application and harrassed her and her husband and asked them to contact me. She went into Aarons and asked them to stop calling. They had the nerve to show her my file and all of my on time payments and said it will not be to my advantage to return the items. I called them while she was there and told them again to come pick up the items and when. They had the nerve to say" If we can't make it is there another day we can meet to talk things over." WTF is wrong with these people. | |
| happy in maryland | 4/26/11 |
| Baltimore location store worked with me & made my day! Thank you | |
| Crystal Minter | 4/24/11 |
| I want to return the table. You suide me for it. Highpoint Village, 139 S Clark rd Apt 130 Cedar Hill Tx 75216 | |
| Jessica Rodriguez | 4/11/11 |
| I cant believe the thugs I mean employees they have working in the woodland ca store! I have been verbally assualted by there employees and manager MARKUM! I am scared of these people! The Manager Markum called me a Fu***** Bi*** and started screaming at me over the phone! He allowed his employees to verbally assualt me on a speaker phone conversation also! What in the world! What makes them think they can treat people this way? We have been with aarons since 2006.Its a shame that they can get away with this.I am so shook up because I have seen these people and have no idea what they are capable of doing to me since they have my address! I would never refer anybody to these hoodlums! EVERYBODY beware of the aarons in WoodlaND ca!!! | |
| Ssoooo Unprofessional!!! | 4/21/11 |
| I have now been completely turned away as a customer. I would never even think about doing business with aarons again. It is unfortunate that a decent company has such unprofessional employees, but what makes it worse is they are in management positions. Aarons of Porterville Ca is unfortunately run BY SERGIO GARCES and he does anything but make customers happy. He has been everything but professional when i have had to speak with him in reguards to my account. Ive never missed a months payment but have paid at different times of the month however never missed a months payment. I called today to let him know i would b in within the next few days. His response was for what reason could i not go pay, and im sorry but i have no reason to explain my personal situation for which i was not going to be in. Immediately after that he told me i could not pay late they were just going to schedule a return and pick up my item. I cant understand why he would think of doing that when im telling him i will b in just a little late. I know his reason for handling anything that has to do with my account poorly, but he shouldnt be holding a grudge against me for doing my job!!! Being a manager he should know better, I Feel Sorry for the company being that they loose business for 1 Poor employee..... | |
| Humble TX | 4/4/11 |
| The loaction On Aldine Mail Route had an excellent manager at one time they let him go the shit went down hill. I was late on an item came in to pay on it and was told to sign my documents again. So I did a few days later the calls started I told them to come get there stuff. They did not want to come get it on the day we arranged for and kept making excuses finally i told them if they did not come get it it would be at the dumpster so they arrived late my new furniture people were waiting and helped them load the stuff. a month later they come to my home saying i still have there merchandise. I explained then that they picked it up. Here it is a new month same old story and now the new manager threatens to come by my home as much as he wants. You need to correct him I am filing a complaint with BBB and then will be taking out a restraing order. I have rented from you for years but never again. I have started a petion to get you on the Miltary blacklist. Good Day | |
| VERY SATISFIED CUSTOMER | 4/4/11 |
| I have been renting from your store in Beaver Falls, PA for the past 4 years. I have gotten a bedroom set, an entertainment center, and a 42" LCD HDTV. They have maintained absolute professionalism from the first minute. When I got my enterntainment center, a couple of the pieces were damaged in the shipping process and when I call about it, They apologized and delivered replacement for all pieces in under a week. Their drivers have also been very good. When we moved and were still paying on the TV, a driver came to move the TV. While he was walking to the truck, he tripped in a hole in my yard. He sacrificed himself, to make sure the TV was not dmamaged when he fell. I am and will remain a customer with this store for as long as I need their services. I am currently not renting anything, but will continue to for my future needs. -VERY Satisfied Customer New Brighton, PA | |
| Michael l, Tulsa Oklahoma | 4/2/11 |
| I have been Puchasing items from Aarons since 2007 and have paid 4 items off in the 90 days range, a 52" Television for 2,149 then a Digital Camera 239.99 , a $1,149. laptop thoise two I paid off in nine days and puchasing a 42" Tv for my Bedroom 2,999.76. good standing. Now I am Purchasing a new 55 inch TV and a Bluray and a stand for over 4,500. and I am barely behind that over Ten thousand dollars and they want to take the LED 55 because i am like 10 day behind there customer service is lousy. not to mention I had moved and asked them to get my 42" to move it and it tooki them 6 weeks so my ex enjoyed my tv while I paid on it. they have nice things but terrible. The store manager I spoke with at the time I needed the 42" moved has gotten fird over something and their always change of people it is crap. not toi mention when thewy finally moved the 42" the guiy scratched the GLASS screen. which all my thing Ii purchase come ouit of the box in my living room and they deny doing iy of coarse. | |
| BEVERLY HOLLEY | 3/29/11 |
| I HAVED LEASED A HP COMPUTER IN ONE THIS MONTH MAKES MY 3RD PAYMENT AND NOW AARONS HAS A SALE FOR THE SAME THING AT ALOWER PRICE AND A FREE HP ALL IN ONE PRINTER FREE WHEN I CALLED THE STORE TO SEE IF I COULD GET THE PRINTER I WAS TOLD NO I WOULD HAVE TO PAY FOR IT I DONT THINK THIS IS RIGHT I COULD SEE IT IF I HAD RENTED THIS PRODUCT 6 MONTHS AGO BUT I HAVE JUST MADE MY 3RD PAYMENT AND I DIDNT EVEN ASK FOR THE LOWER PRICE JUST THE PRINTER I HAVE ASKED THE SUPERVIOR TO CALL ME AND NO CALL BACK THE STORE MGR TRISHA WAS ALWAYS VERY FREINDLY BUT THE NEW MGR IS NOT I HAVE RENTED AND PAID OFF A FEW THINGS FROM AARONS AND SO FAR THEY HAVE BEEN FAIR SO WHY NOT NOW | |
| beverly holley | 3/29/11 |
| well aarons choose to give me the hp all in one printer as the paper showed even since i had my computer for 3 months and scott the supervisor took care of this the same day i called will pick up printer on thursday hope no problems so far they did take care of me at the pasadena tx store i do thank them for taking care of me as a customer | |
| John from West Virginia | 3/31/11 |
| My wife rented to buy a TV from Aarons in St Albans, West Virginia. I thought she bought it or I would never have let her do it. Anyway, she made eight payments before I found out how much she was going to have to pay. With the TV she also got a stand to put it on. By the time she would have them paid off she would have paid 3815.00 for a thousand dollar TV. She called them to come and get it and asked a guy named Duane if she had paid enough that she could keep the stand. He said "yes I think you will be able to keep the stand". They came to get it today and before they came he called me and asked if my wife still wanted to keep the stand. I told him that yes since he told her she had paid enough that she could keep it. He then told me that the stand was not paid off. I said how much would she still owe on it and he said he didnt know until he cancelled the contract. She called him last week and cancelled the contract. I told him to come and get both the TV and the stand. I dont want to do business with people like that and I promise that I will tell everyone I know about the experience we had. She had paid them over 1200.00. Some expensive stand dont you think? | |
| aylssa | 3/28/11 |
| They are the worse ever | |
| Angela & Mike Pennartz | 3/28/11 |
| First off I would like to say I have rented from two different stores. The first is in Graham,Tx. which I would definately give 5 stars.Great customer service, excellent selection, clean atmosphere.From this store I have bought a 42' flat screen tv, computer, washer, dryer, & a couch.I have had no issues with this store what so ever.The second store I have rented from is in Wichita Falls, Tx..I am renting to own a stain less steel fridge.The contract was for 4 months same as cash. I have a granmother who had emergency surgery & we had to travel to Dallas for it.I called Aaron's myself, explained the situation, & was told that it was fine for me to come in on April 2cd to pay.Tonight I get a call from Aaron's telling me that if I don't make a payment tonight of almost $200.00 everything I have paid thus far is null and void.Even though when I talked to the other clerk the other day and told him I would be paying the balance completely on April 2cd.The person who called me was rude, threatning, & treated me like I was completely stupid.I don't appreciate the disrespect, especially when I have been a very loyal customer.Also, I told them the ice maker wasn't working on several occasions and they kept telling me that someone would come by to check it and never has.I would really appreciate if the people at this Aaron's would be retrained , obviously they need it.And I don't think it's fair to me that one person tells me one thing & then another tells me something completely different & expects me to just come up with the money, especially with the extenuating circumstances.I would really appreciate someone to call me & explain why these employees are acting like this.I don't want to yell, scream, or cuss.I just think when you are a loyal customer there should be some leniancy.Thank you for your time.940-569-9972 or 940-378-5094. Angela Pennartz | |
| Yolanda | 3/14/11 |
| CUSTOMER SERVICE SUCKS! THEY R GHETTO AND UNPROFESSIONAL AT THE GREENBRIAR LOCATION AND I AM REPORTING IT TO THE CORPORATE OFFICE. IT DOESN'T MAKE ANY SENSE, I WENT RIGHT ACROSS THE STREET TO RENT-A-CENTER! | |
| Danial Bair | 3/15/11 |
| The Aaron's store in Logan Utah sucks. I went in the store in Logan Utah and ordered a bulb for a Mitsubishi 60" DLP TV. When they received the bulb, it didn't come with the plastic piece. The manager took it to the back to change the bulb. The manager brought it back with the one side was broke off. It would not go tight. It was loose. I will not shop or buy anything from there again. It is a good thing my TV is paid off otherwise I'd be taking it back. I thought they were suppose to help not make things worse. I have family thats had trouble. They feel the same way. They will not show up there ever again either. They rather shop at Rent-A-Center. Next time I will go to Rent-A-Center too. Aaron's goes through employees and managers like crazy. Thank you, Danial Bair | |
| John Jones | 3/17/11 |
| I'm currently a customer and i would like to continue to be one however, i think an customer relations class should be part of the hiring process because these people that work at aaron's have poor manners when dealing with cutomers. Rude disrespectful and just downright unprofessional. As a disabled retired veteran I'm just really disgusted with how i'm being treated because of a defected item that clearly was not my fault. The gm of the store acts like i'm inconviencing him because I wish to have it replaced. In these rough times financially do they really think we have money just to throw away on somthing that's not worth the money that we are paying and it's supposed to be new at least that's what is says on my lease agreement. Come on aarons get your act together. | |
| Very Upset Customer | 3/9/11 |
| I am waiting patiently for 2 weeks on confirmation that my delivery would be here by the 14th it is the 9th today and still no call and when I call them they are nothing but rude and nasty over the phone when your making a deal with them your golden but if its about delivery or a curtasy call that I was promised by them you get nothing but disatisfied!!!!!! I am goin in today to cancell my order. Guess everyione was right Rent A Center is better and been around way longer!!!! AARONS needs to retrain thier sales people and give selling techniques classes as well. I been in customer service and sales for over 10 years and I get better help from Walmart employees than I did from this place I give them a negative -0!!!! | |
| Ms Rivera | 3/1/11 |
| This place calls to much. Today is when the payment is due and they called me at 8:15 this morning. I know I have to make my payment. In January I was on my own to make an instore payment,but while I was getting ready and my DISABLED husband ready (WHEELCHAIR BOUND) I heard the biggest bang at my door. I thought it was the police of swat. They banged so hard my frames on the wall came down and the glass broke. I called the cops thinking someone had the wrong house. The employee was asking my neighbors what kind of car I had . The cops came but he left. I filed a police report because I am in the process of making sure they pay from my broken frames. They annoy me so much. This place is worse than rent a center!!!! At least rent a center waive fees and dont want any problems. | |
| Mark Buckley | 3/2/11 |
| I AM RENTING A COMPAQ PERSARIO PC. IT HAS BEEN MESSED UP SINCE DAY 1 AND I CALLED TO LET ARRON'S KNOW AFTER THE 3RD DAY THEY GAVE THE COMPANY NUMBER TO CALL TO HAVE IT FIX, WHEN I CALLED THEY SAID THE WARRANITY WAS GONE ON THE PC AND THAT THE HARD DRIVE WAS BAD AND THAT I COULD PAY TO HAVE IT FIX.WILL THEN I CALLED AARON'S AND TOLD THEM THAT WAS A MONTH AGO AND IT IS STILL MESSED UP AND THEY NEVER CALLED BACK OR EVEN COME TO MY HOUSE TO CHECK IT.NEVER BEEN LATE WITH A PAYMENT AND THE 3RD PAYMENT IS DUE NOW.I AM NOT PAYING FOR A TORN UP PC....THIS IS BS,TALKING TO AN ATTORNEY ABOUT THE PROBLEM..IT IS AARON'S RESPONSABLITY TO KEEP THING RIGHT AND FIX THEIR STUFF WHEN YOU ARE PAYING FOR IT NOT MINE...WANT A NEW PC OR THIS ONE FIXED... | |
| pissed off in ny | 3/3/11 |
| i was a loyal customer up here when i moved to fl they (missed some of my payments) needless to say i called the corporate office and they tried to fix the me being harrased and the late fees and the double payments, i only owed 3 more payments on my laptop, when it was stolen. sent them a police report never heard anything back until today, when i was served papers saying i was being sued... for more money then i owed, needless to say theyre going to get a piece of my mind | |
| Dr. Sharon Ingram | 2/28/11 |
| I rented from the store in Bay Minette, Alabama and it has been hell from day one. I also purchased a pc and a WII from them and neither one of them worked. They replaced the laptop with a newer one and more payments. I rented a flat screen for our office and the salesman led me to believe that they would mount it upon arrival. He sent me on a wild goose chase to buy a mount, only to have the delivery guys bring it and drop it in the middle of the floor and leave. I purchased a lamp from them and the lamp caught on fire, burned my wall, carpet and burnt the cord to a crisp. I called the manager and he came out and looked at it and asked me to forward him pictures of the incident. This was in December, he did not even tell his regional manager about it or corporate. I call corporate and they knew nothing of it two months later. I mailed out two payments to their office and they have said they did not get them. RIGHT! So they came to my house while I was away again and beat the doors so loudly that my neighbores thought someome was breaking in or the police was at the door. Not one time, but twice within a 15 minute span. My granddaughter could have been burned alive because she was sleeping on the sofa and how it didn't catch a fire was only GOD, now they are worried about payments and not about my safety or that of my granddaughter. Our lives are more important that furniture. To this day no amends have been made. When I called to the store to talk about anything and I brought up the lamp issuse the manager got so indignant with me and told me, everytime you call here you talking about that lamp. So, I want to see what it feels like to be charged with felonious assault or whatever they can cahrge the manager, his sales team with. Why? Because they showed me NO regard for what could have happen only to say one month free payment. Are you kidding me!! The carpet is still burned, the lamp is still burned, the walls are still filled with smoke residue and my granddaughter is afraid to sleep on the sofa fearing that it may catch a fire. FYI. Every time something was brought out, it was either the wrong product, it was damaged, or something. | |
| Tony Greer | 2/28/11 |
| Once again Aarons takes advantage of customers, but Im pursuing this with my attorney and filing a civil suit. The signs in the store are the biggest lot of BS.. And I quote, " We will meet or beat any rental or retail price, bring in the ad printed from paper or internet, if we cant beat it we will give you $100 cash." This is so misleading and false advertising, we presented a coupon for the same laptop and was told it is for purchase only, the signs do not state anywhere that its for purchase only and cant be used on rental prices. I would not send anyone to this Company or advise them to use this service. I have contacted my attorney and plan to file a civil suit againest Aarons for Misleading Information. DONT RENT FROM THEM, THEY ARE SCAMMING THE PUBLIC PERIOD!!! | |
| 48 | 2/28/11 |
| if you are looking to buy a laptop you should look at home shopping networks flexpay. | |
| Albert Steadman | 2/25/11 |
| We got a 46" tv from the aarons store in Elmira New York we made our payments on time for 6 months then my husband called to see how much it would be to pay the tv off when we first looked at the tv it was just over $1300.00 to buy it after 6 months of payments of $118.74 my husband called to see how much it would be to pay it off they told him it would be $1147.50 to pay the tv off so we went to walmart and got a 47" tv for under $700.00 and told them to come and get the tv we don't want it. Its been almost 2 months and they keep calling my husbands work his cell phone and my cell phone and as well as our friends that we put on our lease. ALL WE WANT IS FOR THEM TO COME GET THIS MUST BE PURE GOLD JVC 46" TV | |
| matthews | 2/25/11 |
| Delivery men just left an hour ago. Not only did the man hit on me in front of my daughter, bur had the nerve 2 ask me 4 a beer cuz he noticed a can on the kitchen table where my husband (who works 3rd shift, just had dinner & went 2 bed. Of course I asked them 2 just leave the boxes in the living room and go, as I didn't feel comfortable having them in my home with myself and young (10) daughter. We paid a lump sum and it took a week 2 receive our bedroom suit. It will be returned 2morrow & will NEVER EVER buy from there again! Very unprofessional!! | |
| Munda Asante | 2/24/11 |
| I Went on line on 2/20/2011 to order a 82INCH MITSUBISHI and called next today to your store in AZ 3330 W.Southern Phoenix AZ. My info was taken over phone and I went in to store same put down first payment to order TV.Now on same day I was told my name didn't match my SS#.HM that's a first.So I gave my SS# once again and called back to make sure there was no problems.Was told everything was OK. TV would be Delivered on FRIDAY.THURSDAY NIGHT 2/24/11 I CALL TO GET A TIME OF DELIVERY AND WAS TOLD I WOULD HAVE TO DOWN SIZE TO A SMALLER TV FOR SIX MONTHS.BECUASE THEY CAUSE NOT VERFIY MY SS# WITH MY NAME AND I ONLY WORKED MY JOB FOR SIX MONTHS.KEEP IN MIND NO CALLED ME I CALLED THEM.I ASK WHY HAVENT ANY ONE CALLED ME BEFORE NOW AND IVE BEEN ON MY JOB FOR THREE YEARS AND IN THIS LINE OF WORK FOR TWENTY AND I RUN MY OWN BUSSNIESS FROM MY HOME FOR PASS YEAR? HAVE PROOF OF ALL OF THIS.ALSO HAVE A FEDRAL FINGER PRINT CLEAREACE CARD TO SHOW WHO IM AND MY QUESTION IS WHY DIDNT ANY ONE CALL? WHY AM I CALLING IF YOU ALL HAD THIS PROBLEM YOU STILL GOT MY MONEY AND NEVER ASKED ME FOR DOCUMENTION (PROOF)? MY BUSSINESS IS LICENE WITH THE STATED AZ AND I FILE TAXES?THE ONLY REASON I NEED TO RENTAL TO OWN IS TO BULID MY CREIDT BACK PER MY REALTYER.I HAVE MY TAXES TO PAY CASH OUT. I COULD HAVE PUT A BIGER DOWN,BUT TO TELL ME TO GET IN TO A DOWN SIZE TV ???I BROUGHT A 82 TV STAND ALREADY AND THATS NOT WHAT I WANTED....IM VERY UPSET VERY AND I NEED CORRECT ANSWERS. BECUASE IF YOU FELT I WASNT WHO I SAID I WAS MY RENT TO ME AT ALL ONE.TWO WHAT IS MY BANKUPCTY HAVE TO DO WITH THIS IF ITS CHARGED OFF AND IT OVER A YEAR OLD?I WILL BE BACK IN STORE TOMORROW WHEN DOOR OPEN GETTING MY MONEY BACK AND GET MY TV CASH OUT. THE HELL WITH ARRONS VERY UNPROFIONAL AND WHAT HAPPEN TO CUST0MER SERIVCE?OH AND THE WORK TALKING ACTING AS IF I WAS A CRIMAL.IS THIS REALLY HAPPENING TO ME. IVE RENT FROM YOU ALL BEFORE AND MY FRIEND AND RENTED AND I PAID EVERY BILL. PAID OFF TABLE AND END TABLE SET IN ONE MONTH AND HAD YOU ALL PICK UP WASHER AND DRYER BECAUSE WE DIDNT LIKE THE WAY IT WORKED AND YOU HAD TO REPLACE ONCE. HIS NAME ON MY PAPER WORK.I PAID ON LINE. | |
| A Guevara | 2/23/11 |
| I was sick for 3 weeks I had no voice I had my family call the Aaron's Store on Longpoint store in Houston, TX. Marco & Raul kept calling even after. I have always been on time with my pymnts until I became ill....The store also violated the Collections laws in the State of Texas not only am I in the business of Collections I know the Laws & they called one of my references & told them legal action would be filed it is a VIOLATION OF THE PRIVACY ACT IN TEXAS!!!!! NOW I AM SERIOUSLY CONSIDERING SUING AARON'S BECAUSE OF THIS MAJOR VIOLATION..I DO HAVE PROOF AS THE PERSONS THEY CALLED SAVED THE MESSAGE'S ON THEIR PHONES....I AM GOING TO FINISH PAYING MY MERCHANDISE OFF IT WAS DUE TO BE FINISHED IN DEC BUT I ASSURE YOU IT WILL BE ALL PD OFF WITHIN 2 MONTHS & I WILL NEVER DO OR RECOMMEND YOU TO ANYONE...!!!!! | |
| Amie | 2/20/11 |
| I wish I could give them NO stars!! When dropping our stuff off they tracked mud all over our NEW carpet... the entertainment center has several gashes the cough table has several scratches and one big gash.. one of the legs on the couch looks like somebody ran into it with something and took two big chunks of wood out of it.. THEN there is the HUGE gash on the side/back of the couch.. it looks like somebody took a knife to it and then tried to sew it back it with white thread (sofa is brown)! I signed a contract for NEW furniture and I'm paying a NEW furniture price! After calling to complain they said they could only take a percentage off our bill. Forget it. I would rather sit on a box! Aaron's in Fairview Heighs, IL | |
| | 2/11/11 |
| i was told (and read) there was no long term obligation with aarons. I rented a computer for two months. I called, said i was bringing it back, and they told me that i could not return it without paying the remainder of the lease or i had to keep it and continue payments. Thats crazy. What if a church needs a big screen for the holiday season? they have to pay several hundred dollars for returning it on time after paying the rental price before it was even delivered?? | |
| latinya, grand praurue texas | 2/13/11 |
| My name is latonya i live in texas o fruday feb 11 2011 . i hac a voucemaul left on my phone @ 1:30 stating latonya this is ashley with aaron we are at yoyr house to take pictures of the damage. now take note this lady hasnt communicated with me since fe 8. this is ridiculous that customers are treated like this i will not sut on this you damaged my wall. when i called ashley back on the same day approximatley 15 minutes later a guy answere stated she would be right with me ashley never came to the phone fir 30 minutes ni ine came back and said anything my wall still needs to be fixed bottom line poor poor customer service this will not be swept under the rug. | |
| Dan325 | 2/15/11 |
| The local news today had a story of how collectors hired by Aaron's has been issuing death threats to people in Portland who have fallen behind on their payments. Threats? Why would anyone do business with Aarons'? | |
| Randy Perkins | 2/10/11 |
| uh huh I like payed off tow contracts with Aron's not so easy to own store in New Port Kentucky And was wanting a washer & dryer and needed them to lower the payments some they acted like things there were carved in stone! they didn't even offer ot extend the months on the freaking contract get no further or anything else bought from me or Juanita Fletcher EVER! | |
| Non professionals... | 2/3/11 |
| I rented a bedroom suite from Aarons in July of 2009, I pay 120.00 every month, I have been late a few times, but once I make arrangements with one person to pay my bill I still receive 3 to 4 calls a day from other employees.....this "manager" told me he wiukd help me out after my job closed down, he stated he would help with my payments, he calls like 5 times a week, then when my fiance takes him our payment, he never puts the full payment in the register. About a week ago he told my husband we only had 800 dollars remaining on our bill, now this week he tells my husband we have 1690.00 remainin, I think he is stealing money, and noone is ever on one accord in those stores....i will seek legal advice before I pay anything more on this furniture, plus the slacks underneath have caved in and they wont fix it......i hate Aarons and will never rent anything else and I will stop anyone I know from going to rent anytjing from there...... | |
| Chris Garrett | 2/5/11 |
| I bought a 46 inch flat screen tv from aaron's. I'm fed up with this company. They keep charging me after I asked how much was left to pay off the tv. They close down the store in my town of Alva Oklahoma and I have not been able to make it to the closest one in Enid (70 miles away) because of the snow and ice storm. Every time I am late on a payment they call me several times a day and harass not only me but my family. They have shown up at my family's house which I have not lived at for many year, and harassed my family for money. Today I went to Enid to pay off my bill at 6pm and their open sign was on and their front door was open. I went in and the lady inside told me that they had closed at 5 and refused to take my payment. I think that I shouldn't have to pay this last payment. I has the money in hand and she refused to take it. That is the poorest customer service I have EVER received from a company. | |
| VERY SAD STORY | 2/7/11 |
| I Got stuff from aarons mason rd in houston texas ,lord help me I have been a customer since 2009 and am almost done paying them I have a flat screen tv and some sofas , lord I have been through hell with them if I don't make my payment by the 15th they come knocking on my door like crazy, I just moved in a new house and in a new area, them people around us look @ us like crazy becoz am behind a week . I called them to tell them that I was not around I was out of town becoz my mother was in the Hospital I would be back on a thrusday the person I talked told me These words .I DON'T CARE ABOUT THAT ALL I WANT IS THE MONEY. GIVE ME A CARD NUMBER NOW SO I CAN TAKE CARE OF THIS NOW. My mother is sick and am worrying about her and you want me to pay you , I said I would when I get back on in 3days but they would not listen. When I got home I found tags and tags on my door steps , who does that really am gonna pay my tv off becoz I have paid too much money on it. And am done with them very bad customer sevice plez go else where , to buy your stuff aarons barker cypress is the best I paid my bedroom set off and laptop off with no problem but aarons Mason rd is the worst. | |
| Kiesha | 2/8/11 |
| I am from Maryland, Aarons has very poor customer service. It is ridiculous all one person has to go through to get furniture from this store. You need to invest some training time for your staff especially your managers. I have moved out of my house into another I was scheduled to have my furniture moved and I call in to ask why no one has showed up yet and I'm not on the schedule, and there booked for the next week. So are they paying the storage bill on this furniture? | |
| latonya | 2/10/11 |
| Hello my name is latonya I am renting. A refrigarator from aarons when the delivers brought the refrigerator iin they chip the wall and he stated oops i m sorry they put it in and put the time on and left. When my husband got home he called the store and as usual they stated the refrigrator was to big. They were moving really fast. Never called before they came just rung the door bell at 130 pm. Received a call from ashley on feb 8 2011 stating she was coming out to take pictures of the damage she never showed up or called to say she wasn't coming or just going to be late. This is very bad customer service I bought my last refrigrator and mattress set from aarons never had this much trouble. They did the damage. | |
| latonya grand prairie tx | 2/10/11 |
| Rented a refrigrator from aarons when they delivered the refrigrator they damaged my wall they stated the refrigrator was to big but they were in a hurry. Received a call from aslhley on feb 7 2011 stating she would be out to take pictures of the damage she never shoed up or called and said she couldn't make it. This is poor customer service. I have worked in customer service and this is horrible they shouldn't be able to damage your property and act like it has never happened where is the justice. | |
| Maria Mendoza | 1/31/11 |
| My first purchase I brought was great and I paid it off. My second purchase has been nightmare. Ist I order my purchase suppose to get a week later on Friday between 4-7pm 7 came around no purchase We call didn't know what we were talking about and than found half of our stuff is at one store and other half with them They came and just gave me was my couch, we asked where is the rest and they said thats it on no my husband called in the morning and told them we have two end tables, coffee table and laps they said it got cancelled because the Dallas company thought it was for the floor not for a customer thats what they said and thats after they told they would call back and they never end up calling so we showed up at the store all they had to do is tell us the truth but they gave us a run around we got stuff and just today we paid our bill and it was way too high they end up making two contracts on us when the package was 119.00 for every thing. So I had to call and my husband call for them to fix that problem and than we saw on our receipt that it shows 22 1/2 months left we asked about the half and they told us because we only paid half when we brought our purchase. I was like we don't owe it because we got a credit because we paid something off and the person we were talking to us said you know what I'm not going to fight with you I'll just take it off. In one month we have had just problems with them, not sure what is there deal but I'm just fell like giving there stuff back and ill go some where else. How dare they treat someone that has brought things before and paid it off on time | |
| Julie @ The colony Store TX | 1/31/11 |
| NOT a Costumer but I get harassing calls, harassing and threats by person to person and I don't even have an account with them. My boyfriend used to live with me and he had the computer and they come every month, they call me everyday giving me his information and this SAT was the worse incident: Aarons has harass, threaten and yelled at me and given me information my ExÕs account. At the beginning my ex boyfriend used to live with me and he moved out and AaronsÕ have been calling and leaving messages about him owing money. They would send every month a new person to my home to collect and told me to give them the computer, where is D" and every time I advised them he does not live here. I had to call to the store to tell them to remove my number from the computer and to stop calling me. On Jan 31,2011 at 5pm Kyle from AaronÕs came and kept knocking and would not stop. I answered the door , I stayed inside the door and saw his shirt saying aaronÕs standing at my porch and advised him I have told your company he does not live here to stop harassing me. I closed the door and he started pounding the door so loud and started yelling that my neighbors noticed. For the second time I answered the door told him to stop to leave me alone and he was yelling saying I know he is here I see the hummer , I told him my name and said that is my car not his and he was not listing to me, because he was yelling at me and coming closer to me so, quickly I closed the door again. He started yelling and pounding the door again for several minutes. He would not stop so for the 3rd time, I was feeling ill, I answered the door told him IÕm not going to tell him again. I said leave me alone, stop your harassment and stop pounding my door. He started coming towards me so I closed the door while I was hiding behind it. The fourth time I had to say one more time to leave and stop the knocking of my door and he was going to break my stuff. He begun to come towards me while IÕm behind the door and I couldnÕt close to door I had to move by moving his shoulder and I closed the door and he said You just punched me and I answered as smart-alecky remark Yea, right. He started pounding and pounding and would not stop unitl 5:51. By this time he was driving around and around the house honking his horn and parked across my house to my neighbors house and my neighbors have been a witness to all this and come out and asked him, can I help you, do you need anything and He asked K' whoÕs car is that and she told him itÕs J's. I have a 2 witness of this harassment and phone bills. IÕm so afraid they send the same guy he is so aggressive and I donÕt even have an account with them. | |
| josh | 1/22/11 |
| i decided i did not want to pay on my x box any more so i called them and let them know thay sent a guy out to pick up a payment but thay will not take the x box in tell i pay the month i owe so what is going to happen what should i do i really want to give it back to them but thay wont take it. | |
| jennifer reager | 1/24/11 |
| It is so funny to me the ammount of idiots on here that complain about aaron's.. If you dont pay your mortgage would they not take your house? If you dont pay your car payment would they not take your car? If you dont pay your water, trash, cable, internet, or rent wouldnt it all be taken away? What is the problem when aaron attempts to do the same thing? For some reason everyone on here thinks they can get over because aarons works with people.. Now if you were with rent a center within a day or two i guarantee your merchandise would not be in your home.. Where aarons does everything in there power to help people to keep the merchandise.. I have paid off two tv's with aaron's and never had a problem ever.. I delt with kenny and the rest of the staff and never had a problem as long as i was there.. Now i am assuming most of you that complain are because you hide from them, or neglect to make a payment... Theft of Leased property is a very serious charge against a person if aaron's really wanted to hurt you they wouldnt bother running to your house trying to retrieve there rightful property from your home.. They are able to sit back not spend an additional 200,00 a year on employees just to call people and run by there house.. That should not be there responsibility it should be yours.. They can easily file charges for theft of leased property and have the police issue a warrant, arrest you then have restitution paid to them and if that is not paid you go right back to jail... aaron's is the best lease to own i have ever rented from.. REnt a center will pick up merchandise whether you try to work with them or not... Majic is just terrible they will pick up merchandise quickly and not work with you.. Not only does majic rental pick up there merchandise quickly but they also check for credit, and backround checks.. Which is nuts.. Aaron;s you walk in fill out order form, no credit check, no backround check and walk out or get merchandise delivered... About the guy with the washer some aaron's might take long to repair your merchandise waiting for parts or other things, but if aarons cannot fix you merchandise withing 24 hours they will provide you with a loaner until your merchandise if fixed.. | |
| james cox | 1/24/11 |
| having computer problems cant get a solution orderd a mattress and box springs in the middle of january guess what it wasnt ordered by the store personel and we were expecting delivery today. My wife has an extremley bad back and that is why we ordered a new mattress and box springs in the first place. I am totally over this whole situation.called customer service and filed a complaint now we will see if anything is done about the situation. This store in chessapeak VA has very bad service / and we can never get a hold of the manager what a surprise! | |
| Deborah Varre (315) 214-3219 | 1/24/11 |
| I live in Syracuse New York and I stopped by the Aaron Rent to own on Butternut Street in Syracuse, NY well first my husband & I walked in. The lights were on and the sign was still on saying open. We walked into this store and was asked if we were here to make a payment we said no, just to look around. But before we could even get that out a person working there said that they were closed. But the doors were open and the lights were on. HOW RUDE. I cannot belive the my husband & I were treated like this. Well we just wanted to look at the TV's really quickly to see what you had. It probably would have taken 5-10 minutes. Well let me tell you the person working there escorted us out and I said to my husband, it looks like we will be going to Rent a Center. I would not come back to AAROns to buy anything. I am totally disgusted with this store. They treated us like we were trash. ANd I am not. SO you just lost a customer and I would not even go to that Aarons at all. MY next trip will be to Rent a Center to make my purchase. Thank you Aarons for that, because, I will not shop in that store and I will tell everyone I know not to go to Aarons. Now, what do you say to that. | |
| Ex- PT Driver in Ohio | 1/25/11 |
| I had been working at Aarons Inc. for six months and had never missed a day of work. Well, I had been using my cell phone as an alarm to get me up in the mornings. Well the day before I was told to go "home" as in not fired. My cell phone was stolen, from out of my house. I was only 45 minutes late getting to work and I had called my GM and told him the incident. He said that was fine and to just come in. As I arrived at the store, I thought I was going to be able to work, but the GM told me to go home and told me he would call me when he was ready for me to come back to work. I never got that call, and I was told by a CAM of a different store, that I had been fired. I never got a termination paper, I never signed anything and I didnt know what was going on. So, the GM of the other Aarons in my town had to get everything from the GM from my store. Aarons should think about how they treat their employees, after I was fired. The GM of the store I was working told the other GM, that he wishes he wouldve kept me as a PT. Now who feels dumb?!?!? | |
| Timothy Williams | 1/27/11 |
| my name is tim,i am currently unemployed due to medical causes but put in 18 years at my now former job.i bought a tv from aaron's and a tv table.at the time i was doing well and working and able to pay for the tv.now i am being threatened on a daily basis because i can't make the payment on the tv because i'm filing for disability.i am completely broke yet i offer to sell plasma and try to pay them 10 dollars a week, they would not take it.i also ran into bad luck last year when i was robbed.they stole the tv and left the table.i brought aaron's a police report showing where the tv had been stolen and that i was out of town picking my son up from national guard ait training.but they are refusing to work with me anymore.i'm doing everything i can to provide a home for my family including selling plasma but they don't understand that i will when i get my disability pay them in full.but i've asked for they're help in my current situation.and they tell me they can't do back to back monthly extensions,and i understand that they have to make money to keep the doors open but they threaten to sue me because i can't pay or can't return their property.if i had it or any idea where it was i would return it.i mean i willing to take a polygraph to show i don't.but as god as my witness i will never deal with them again.i've tried to be pleasant about this and to cooperate with them but they've even told me they don't even want the table back just the tv.but i don't have it. | |
| Dee LaManna | 1/28/11 |
| Something needs to be done with the Show Low AZ store. My Payson AZ store was great they knew me by name when i would go and pay my bill. Then they closed it and made our lease go to Show Low AZ. They are the most rude people ever that work there. they are in to big of rush to close out our lease. They show up at my door on the day my bill is dew. They call me all day long when i have till that day of closing time to pay it. So i call to pay last bill and will be done with lease. they want to charge more then is owed. I go to ask why what is going on the gut get real nasty with me. So i raise my voice to tell him what i have written down from the last time i made a payment. He wouldn't let me talk and hangs up on me. Something need to be done here. for us its to late. We will no longer be customers with aarons ever again. | |
| R. Jenkins | 1/13/11 |
| I have dealt with this company for more years than I care to admit. Recently I became ill and got behind I set up a payment plan and was told that if I had any problems with it to call and I did and that is when all, hell broke loose they start calling all day comming to my home leaving tags on my door and telling me I owed them ten dollars each time they came out I explain that I would make a payment on the 21 and they asked could I return the items until that time. I have put to much money in these items to send them back. So now I am going to court I recieved the papers yesterday and they still called me this morning.I find that this company is not a good one and some of there employee purchase illegal items while doing there routes. | |
| victor johnson | 1/13/11 |
| stay away from the Aaron s in Lebanon Pennsylvania they give you used appliances and they don't get them fixed. I have a washer that broke the service company was out three times and could not fix It,they took it away and gave me a loaner its been two months and i still don't have my washer back. the manager Kenny promised to take care of the payment because i had to go out to the laundry place and do my wash and bring it back to dry. they took the payment for my refrigerator and put it on my washer so now im late on the refrigerator. these guys are complete crooks and need to be shut down and put out of business permanently. thanks for nothing you losers. | |
| denise larrick | 1/14/11 |
| i am expecting a responce a.s.a.p from some one who knows what the hell they are doing!!!! i have rented some furniture a whole set from aarons couch,love seat, recliner two lamps . everything that was delivered was broke and damaged, the first time that they delivered we spoke to a manager named Chris and Ken they both said they were sorry and garunteed our new furniture would be delivered the following week on wendsday we still did not get the furniture until the following friday and still no lamps and no recliner. okay they did give me 10 percent off but what good does that do when the third time they delivered stil was not right and they(AARONS) wants me to pay 3000.00 to them after all this hassel and point blank B.S. i expect someone to get ahold of me to fix everything.janddelarrick@yahoo.com | |
| lordraptor1 | 1/14/11 |
| heres another aarons proof of idiocy for you all. my room mate has ben renting stuff from the aarons store in ardmore oklahoma for awhile now and had lots of issues with the store not putting in notes correctly on the system, i however rented a mattress from them on her account and paid it off early to boot. well she got a couple of pieces of paper stating no money till february and we went down to aarons she rented a tv and used one of them and i went to start a new account and use the other. well to make a long story short i was told i could not use teh no money till february flyer unless i had previously had an aarons account in my name, i was like WTF. this makes no sense especially since teh flyer said nothing of the kind anywhere on it and now i of course cannot prove it because the aarons store kept teh flyer. so i guess i could say thanks to aarons because all that did was cost them an almost 200.00 a month retal agreement on a laptop and a PS3. i think aarons corperate needs to make some serious changes in their stores and teh stores ability to play games with the customers. all in all though i must say that it will be cheaper for me to outright buy teh products i was going to rent seeing as teh PS3 they had listed as a 700.00 + retail when you cen get teh exact same thing from wal-mart for no more than 399.99 adn the laptop they had at a retail of over 1,000.00 can be bought for 500.00 to 700.00 from wal-mart. so do yourselves a favor, AVOID aarons like the plaugue their customer service is lousy, support is horrendous, WAY overpriced, rude employees, stores make up company policy, laptop computers are lower end of the spektrum with a higher end price tag, aarons cannot get core i7 based laptops(which is actually what i wanted), employees turnover rae is so high you never know if you will get teh same person on teh next day when calling teh store. rent a center is better although it is not by much it is still better | |
| Michelle | 1/15/11 |
| I'm glad nameless up there has gotten great service, makes me wonder if it is an employee trying to come to Aaron's defense. My husband and I purchased a 46in LCD, TV stand, Blueray player and a floor freezer from them under the agreement that our due date would be on the 15th of every month. So today being the 15th, we went to the store to make our payment and they are telling my husband we owe them an additional $40.00. He asks why, only to be told we are two weeks late making our payment. Um, what? They claimed that we only paid up until the 1st. Total crap! Then the guy had the b*lls to tell me that I only paid them $80.00 last month to rent everything. I paid them $120 and I have the receipt to prove it. Here's the kicker though, the guy turns his computer screen around to prove me wrong, and guess what the screen reads? It read that I paid them $120.00 and I owed $194.13, not the $240.00 he was trying to collect. So I called the guy a liar to his face and told him it was bullshit that he was even sitting there lying about it and he kicked me out of his store! Wait, it gets better!!! He then procedes to tell my husband that the discount we were supposed to get on a promotion they were having was denied so we owed them the difference. Um, Im not paying for their mistake, they can eat the cost, it was their fault anyway. To make matters worse, the guy is sitting behind the counter whining about how he is going to have to eat the cost. Oh well, not my problem. And for any of you who have ever dealt with Aaron's, you know as well as I do, if you are so much as one day behind, they are blowing up your phone, your familys phones, and anyone elses phone number they have. Well, if we were two weeks behind, why didn't they ever call us and ask for the payment? If the promotion was denied, why didn't they call us and talk to us about it? They are a poor excuse of a place and should be put out of business. Seriously, do they train their employees to treat people like absolute garbage? I'm sorry, if you want people to continue paying for their stuff or even keep it, then learn to have some respect and admit when you are wrong, act professional and fix the mistake YOU made. Sorry excuse of a place. Wouldn't send my worst enemy to them. | |
| SHERRY VOGAN | 1/16/11 |
| WE BOUGHT A PHILLIPS TV FROM AARONS AND JUST PAID IT OFF THIS PAST SUMMER I OF COURSE NOW IT'S JUNK!! IT DOES NOT TURN ON AND THE OTHER HALF OF THE TIME IT WILL SHUT OFF ON IT'S OWN. I CALLED THE LOCAL STORE HERE IN CRANBERRY, PA 16346 AND EXPLAINED THE PROBLEM THE SALESMAN STATED THAT I COULD CALL I FIX IT GUY IN MEADVILLE, PA I WOULD ATTEMPT TO REPAIR IT. WHAT THIS TELLS ME IS THE "REPAIR" GUY MUST BE WELL USED BY THE COMPANY BECAUSE THE SALESGUY AT AARONS QUICKLY GAVE ME THE INFO!! SO WHAT IS THE SCOOP ARE YOU SELLING REFURBISHED CRAP?? CLEARLY I HAVE NEVER HAD A TV GO BAD IN 18 MONTHS! IS THIS ALL THE LONGER A PHILLIPS TV SHOULD LAST NOW?? I PAID OR OVER PAID A TON OF $$$$ FOR THIS TV AND YET AARONS ARE NOT STANDING BEHIND WHAT THEY ARE SELLING! MY NEXT STEP IS PHILLIPS CORPORATE OFFICE, THE BBB & CONSUMER AFFAIRS AND THE CLARK HOWARD SHOW. I WORK WAY TO HARD FOR MY MONEY AND REFUSED TO BE SCREWED OVER FOR A OVER PRICED TV THAT NOW WON'T TURN ON!!!! BUYER BEWARE! | |
| | 1/4/11 |
My name is Felita. I am not usually they type of person to complain or try to get anyone in trouble but I have had one of the worst experience with one of your stores and their employee's. My Husband and I are former customer of Aaron's and I am sad to say that we will never ever be customers again nor will we refer anyone to your stores. I am 6mos pregnant and about a week ago one of your employee's came to my home to pick up a Flat Screen TV and Blue ray system.. First let me start by say that about 3wks prior to the pick up my husband call to the store to speak with someone about the fact that we where no longer going to be able to pay for our TV. He asked that some one come to pick it up and also explained that he had written a post-dated check that he wanted to be cancel because he knew the funds would not be in the account. The person he spoke with agree to have someone come and pick up the TV the very same day between 11-1pm and told my husband that the check would be voided out. My husband went to work that day and well sorry to say no one ever came. I received a phone call about a week and a half later saying that the check had bounced. I explained to the person that I spoke with at that time that my husband had spoken with someone and that the check should have been void out and that I didn't know what was going on because I didn't handle the account. I would have my husband to a call them as soon as he returned home from work or to call back and speak with my husband because he is the one who handles the account. A week went by and to my surprise one morning I received a phone call saying that there was a pick up scheduled for the TV that day between 1:00-2:00pm. My husband was not at home and doesn't have a cell phone were I could contact him about this but I knew he would be home shortly, at this point I just said fine because I knew he wanted the TV picked up and I figured he would be home around the time they came.. About 1:3:00pm an Aaron's truck arrived it my home to pick up the TV. My 1yr and 9yr old son's were at home with me at the time. My husband had not arrived home yet. The worker came in and I showed him to the TV, he then at that time asked about the DVD Blue ray system, I explained that I did not know where the DVD system was but that my husband would be home in about 20min and he would be able to talk to them about it because I did not know what he had done with it. I explained that he is the one who handles this account and the he would have all the information they need because I didn't know what was going on. At this time the work start laughing and saying what do you mean you don't know and told him that I didn't know what to tell him but if he could just wait about 20min my husband would be home. My kid were in the living room with me at this time and the worker began to asks me repeatedly about the Blue Ray system. He got very rude with me and said well that aint gonna work I gotten call the store manager. I told him fine but I didn't know what to tell him either but if he would just wait my husband would be there shortly. He called the manager anyhow. The manager got on the phone and began to say the same things, he was very nasty and rude and began to threaten me saying that he could press charges against me because my name was on the paper work as a co-signer. I became very upset I told him that I did not know what my husband had done with the DVD system, then he started to accuse me of knowing and asking did we pawn it or had we sold it or what. I explained to him that I did not know where it was, he needed to talk to my husband and that he would be there shortly. I explained to him that he was really upsetting me that I was 6mos pregnant and that my two kids where right there with me, at that point he laughed and said what ever put the worker back on the phone that he would just tell him to go to the court house and report the items as stolen. It this point I sent my kids in the other room and pleaded with the work that I really didn't know where the system was and that my husband would be there shortly. He continued to ask me over and over till the point were I was in tears. I told him to take the TV and just wait outside in his truck my husband got off work at 1:15pm and that he would be home shortly but instead the work just said well I guess your telling me to go down to the police station and file a warrant because we got to get our stuff. At that point I said what ever, I didn't know what else I could tell him because I didn't know where the DVD systems was. He lift and about 1min after he left I received a call from one of the stores managers asking for my husband and explained that he still wasn't there yet. He than threaten me telling me that he had to explain to me what he was going to do, he knew how to handle me and he was going to have a warrant issued for my arrest because I had committed theft by conversion. And that if he needed to he was going to call Delta where my husband worked. I explained to the guy that he needed to speak with my husband that he would handle everything and he said naw I got you, I know how to handle you. I was so up by this time that I started to yell, " look you need to talk to my husband, I told your work that he will be here shortly, I don't know what else to tell you. I am 6mos pregnant I have my two kids here with me, that he should be ashamed of him self for getting me all upset and he said okay what ever I got you, have a nice day, he laughed and hang up the phone in my face. About 2min later my husband walked in the door and I explained to him what happen, I was so upset that I could not stop crying, my 9yr old son was worried about me and kept asking was I okay. I had to explain to him that I was fine and that I just need a few min to come down. My husband called to the store and spoke with the manager and explained that he had taken the DVD system to his cousin's house and that I did not know. He told him that he did not like how they handled me and they had me all upset and that I was pregnant. He told them that he was going to contact his cousin and try to get them the DVD system ASAP or borrow the money to pay for it, that if he had know that someone was going to come and pick up the things that day he would have made sure ever thing was there. It was about two hours later that he had the system to them and the issue was over. It sad that I was treated so badly in front of my kids and while being 6mos pregnant. I do not feel that I was being unreasonable in asking for the worker to wait 20mins for my husband to come home. It is really said that I was treated this way, I was honest with the worker when I told him that I didn't know where the system was and it is sad that he would continue to harass me and up set me in front of my kids and seeing that I was pregnant, but it is apparent to me that they did not care about upsetting my kids and me and that sad and very wrong. I know that we did not hold up our end of the rental agreement because we just didn't have the money and we where honest about it. We are a family of 6, four boys,my husband and myself . We have just fallen on hard time as many people have. I lost my job unexpectedly due to my pregnancy and because of that we just could no longer afford to keep the TV. My husband is now the only bread winner in our home and it sad that we where treated this way. The store is located in Union City Georgia on London Derry Way . | |
| Amanda | 1/4/11 |
| Aarons SUCKS!!! I will never do business with them again and will make sure my family and friends will never deal with them. | |
| | 1/7/11 |
| I'm sorry you people are having so much trouble! WOW But I have to say something in AARONS defense. Not all the stores are bad! It must just be certain areas! I have been renting from aarons for alot of years and never have I had a problem! I lived in Vermont and I rented from the Rutland store and also the Middlebury store and no problems! Now I live in co springs and I rent a big screen HD and a freezer and I still have no problems. The people in VT we're exceptional people and the people here are awesome also. I get greeted by not just one when I walk into this FOUNTAIN COLORADO store but by all who are in the SHOWROOM and I also get offered a beverage of my choice! I'm so so sorry that the people in your areas do not put their customers first as you should come first! AFTERALL I do agree that if it wasn't for renters like ourselves they would definitely be out of a job!! I am so grateful to the employees in my store who treat us like human beings and do treat us like we matter! Some of these AARON locations could use some lessons in how to treat their customers!!! I wish you all the best of LUCK!! | |
| Colleen Patton | 12/30/10 |
| I've been asking the store manager since JUNE 2010 for a letter for my apartment complex to clean my furniture that was infested with roaches after the Nashville Flood in May. I live on a hill and all the roaches settled under my building and came into my apartment. My renters insurance will not except claim since its the apartments fault. I don't own the furniture yet Aarons still does. I've spoken to Ray the store manager numerous times he kept telling me he'd send a letter and never did. In November I had to leave TN to assist my grandmother who suffered a stroke. Aarons offered me 160.00 payout I couldn't do it do to cost of move but made my Nov. payment, they stated they'd move the furniture to my storage unit for me but then when it came down to it they didn't said I had to wait several days. Had to move myself, I told them to take the furniture back they wouldn't since they never wrote the apartments and now I'm going to court with the apts. I've called customer service THREE TIMES since Thanksgiving week and filed a complaint on Ray. Each time they told me I'd have a call back in 48 hourse today is December 30th still no call? In March of 2010 my cousin died in the line of duty. I was so upset I forgot to pay my bill before I left the state to attend the funeral. Ray yelled and screamed at me on the phone as I was driving stated I'd better turn around and come make my payment. Are you serious? I filed a complaint on him at that time as well, they did repsond that time but this time nothing. The district manager that was supposed to call me back should loose his job IMO and Ray should as well. They keep calling me for my payment but won't hold up their end of the bargain. Are you Serious Aarons? | |
| linda jackson | 12/26/10 |
| well been a customer with aaron's, and i've never had any of the workers talked to me in a harsh way,they never cursed,been disrespectful,or threats,i'm in a situation where i am having very diffecult financial problems along with other matters,and they have been very understanding about and rational,i feel like if you talk to aarons,and explain what you are going thru,hard times or whatever the situation is about,they will work with you,i should know first hand,now its different when they constant calling your home,or coming by and not getting a respoce to either,then you will understand why they do end up with and attitude towards the client,they've worked with me and worked with me,but if you feel like the situation is still continuing,then i'll just tell them to come and pick up the merchandise until you can get back on your feet,and if not,bargain hunting,but i love my furinture,and i'm going to do everything i can possibly do to keep it in my home,so i think aarons deserve more than just a five stars ratingsthey are top notch.i recommend aarons to any one,from e.c.indiana. | |
| Hope | 12/5/10 |
| Aarons IN Tucson Az. I swear that the first time I thought this was a good idea. I began leasing a computer from your store on Thornydale, what happens the computer breaks, they blame it on me. But no after I bring it back they run tests find out that they gave it to me in wrong working order. So yes NOT my fault, then I had been given a computer as a Loaner for a week. The computer they loaned me erased important information from my emails. Things got deleted if I logged in, WTF was that about. I lost important work. I call and they gave me the run around about a new computer. I had to wait another week before it came, but no it wasn't new it was the exact one I had before. AND GUESS what It still doesn't work properly. Seriously I should get a month for free like they had said, with a brand new computer. But no I was treated like my money wasn't worth thier time. Contact me on this matter immediatly gossip_girl2010@ymail.com | |
| EX EMPLOYEE | 12/4/10 |
| Being a former employee of Aarons I can agree with most of the complaints that are written here. It is true that you are leasing to own so there is no "grace period" it is stated in the contract. Their collection practices are out of line in most stores. Their are a few that do follow the law that has been set for collection procedures. In order to have any satisfaction things need to be brought to the attention of Attorney General's of the state that you live in. Employees will not say anything for fear of losing their jobs. Ex-employees are looked at as though they are trying to get revenge. It is not ok to speak with your neighbors about your account, it is not ok to threaten you with arrest or going to jail. My suggestion is that if you receive a call always record the conversation so you have proof of the way it was handled. As far as racial...Look to see how many minorities are in positions of higher management. Women included!!! General Managers have very little authority within their stores when they order merchandise it has to be approved by their Regional Managers and most promotions within the store also. As long as people have problems with credit places like Aaron's will always be around Why would people pay 2 to 3 times the amount of what it is worth because they need it or they just simply want it now. I feel for the people who have bad service I was lucky I worked in a store that prided it's self in good customer service. But I do know many horror stories from others and some pretty bad scare tactics used for collections. | |
| Unhappy Customer in Rotterdam N.Y. | 12/10/10 |
| I rented a couch, love seat, 2 end tables, 2 lamps and a coffee table. When I first went into the store I purposely went towards the merchandise not previously rented. I chose to rent an entire set but noticed scratches in the coffee table and requested when everything was delivered I wanted a new coffee table without scratches. The GM offered to discount the coffee table with the scratches but I told her BI. I wanted one without scratches. The furniture was delivered 2weeks later which was my choice. The moving guys wound up ripping the cloth underneath the couch, the coffe table delivered was the sane one from the store with scratches and both lamps had scratches. I called the store while the movers were. Still her and advised the GM about the problem. The GM said " oh I thought you wanted the coffe table" I said "No, I told you I wanted one without scratches". The GM said she would order new lamps and Coffee table Which allgad scratches. She kept her word and the new furniture was delivered the following week however the rip underneath then couch still isn't fixed. I gave called as well as gone in and spoke personally with the service manager and was assured he would personally take care of it. It has now been 2 months since the movers ripped it and I AM STILL WAITING. I absolutly will NEVER recommend this company to anyone !!!! | |
| shirly glidden | 12/11/10 |
| you people are something else. i payed on a frezzer and a 32 inch tv. and took both back. and got a credit. which i cant get.you have used tvs.and i wanted a used tv for my credit the tv was 540.00 i had a credit of 350.00 and was going to pay the difference which i was not alowed to do.and there is nothing in the store i want.you say i have to get a tv of equal value or a freezer of the same. what a crock.if a person has a credit they have a credit to be used as they see fit. you people are full of s t. will never get anouther thing from you people. sinciely shirly g. and am going to call the head office to see if we cant gt this resolved. | |
| Cory O'Connor | 12/11/10 |
| here is a copy of the letter sent to Aaron's, of witch outlines our problam. if anyone wishes to contact me, to give me advice about this, you may write me at the address shown in the letter. Cory O’Connor 711 South Pacific ST Cape Girardeau, MO 63703 Aarons sales, and Lease ownership Store number: F348 334 S. KINGSHIGHWAY STREET CAPE GIRARDEAU MO 63703 Friday, October 01, 2010 To whom it may concern: On the date 10/28/2009, we were in your store, and intended to get a washer, and dryer. We were assisted by Jamal, to find the set we wished to purchase. Wile this was taking place, we didn’t have a problem. At the time we came to dealing with the lease to own agreement (the contract), our care was transferred to Joe, the now former store manager. At this time, we were left in the office that is to the left and behind the desk for over an hour. In this time, My wife, Amber was suffering from, a medical condition, “hypoglycemia”, and needed to get something to eat. We were told that it wouldn’t be much longer, and that Joe would be with us soon. Another Half an hour had passed, now, making the time an hour and a half before we spoke with Joe. In this time, Amber’s condition, had degraded, and was an expressed concern of ours. When we started speaking with Joe, the manager that was responsible for showing us the washer, and dryer came in the office interrupting us, and stated that the information we were going over was not the right information, and that the dryer he felt was used. There was at no time any mention of the washer being pre-leased, or owned. I directly asked if this had any affect on the price of the dryer, and if they could find out about the use of the washer. Joe told me that this had no effect on the price of the washer, or dryer, and the posted price, was the price to charge. For a time line of the repairs, and transactions that have taken place from this point on out, Please reference the letter sent to Bank of America giving a time line of events. Seeing that the fact that I have had to dispute the charges with Bank of America, and use the charge dispute options provided by my bank, as a means of witch to deal with the problem, and that in doing so, I have been told that some of the charges took place outside of the guide lines for the time frame for disputes to take place. As a result I have had to make payments for months of witch I could not use what I was paying for. I was provided loaners, of witch there are documented problems with them as well. I have attempted to comply with the service agreement set forth by Aarons, and the guide lines of the bank. I have been failed by both, and am now left with no option but to deal with this problem in the one remaining way left for me as a consumer. Sincerely, Cory O’Connor | |
| Darrell Thomason | 12/10/10 |
| I live in Malvern,Ar, and we are renting to own some new furniture,couch love seat,a couple day later we decieded to add a new recliner to the agreement,we contacted the store and they had to order one,about a week or so later the chair was delivered, and within one hour the chair broke,we contacted the dealer, and i had looked on the internet {Arrons} and found another we liked ,i give the item # to the associate at the store,he said the next thursday the chair would be in,well its was not,he stated that it would be the next week,well still not their, so i called them and said the broke chair is not even usable, so they said they had another chair he could bring me,and they did,and they brought it to my home,and low and behold this chair also has a malfunction,we noticed this while the delivery guy was still here,and they said they would leave it for a few days till the other one comes in,well quess what that was two weeks ago, Im have contacted the consumer relation dept,and if the chair i ordered is not here by next Thursday, They will be incharge. Yes over the yrs i have had some credit issues,but as far as i now my credit is alot better,these were medicial bill related issues. It seems like Arrons and stores like them pray on consumers like myself. This is totally out of line. | |
| | 11/24/10 |
| Me and my wife got some furniture and a tv from the Batavia NY store. We have never been late once and have our payments directly taken out of our account. This went great for a couple months until they brought this new guy in. We pay on the 15th, One the 3rd they showed up at my house with the truck to pick the stuff up. We straightened that out finally. Now they dont take the payment out when they are supposed to and when I call them to find out why, they tell me I have to sign the forms for them to do that( which I already did when I first got the stuff). I have probaby signed those forems to have my payments atomatically taken out 5 times and they still screw up every month. This month they didnt take the payment out till nov 22( its supposed to come out on the 15th), and they also took more than the amount of my of my payment. The Batavia NY store is horrible since they hired that new guy! I will never get anything from there again. | |
| Eileen Deer | 11/20/10 |
| I also have found the same brand names that you "rent" for purchase at lower prices. I have a 52 inch PHillips flat screen and buy the time I finish paying for it I will have paid over $1000.00 for it. I can buy it on post at Ft. Stewart for 699.00 and probably will after my three month rental is over. The quality of your merchandise leaves much to be desired. I am also renting a washing machine which will end up costing me, if I keep it, over 700.00. I can go next door(in Brunswick, Ga.)to your store and get both a washer and dryer for 700. I also have noticed that you have a high turnover rate in your store in Brunswick. You also need to screen your employees better. Some of them are actually mentally ill.! | |
| Vivian Ervin | 11/13/10 |
| I a renting a sofa and Love seat also a television I have been paying over $260 dollars a month for these items I became ill in oct 2010 and miss a payment I called Chris the manager and talk to him and gave him my new phone number also my livingroom set will be payed off this month and my television will be payed off in December the Aarons in Dallas texas the number is 972-656-1577 I have been a customer with Aarons for years for years I brought my washer and dryer and my computer(which is payed for) they are so rude and have a naughty attitude I ask for a little time then I will pay both accounts up to date. | |
| Mad In Lancaster California | 11/8/10 |
| I go into Aaron's on Saturday to pick ouy a living room set, the representantive set up the delivery date for the following Monday between 10am-2pm. They call my job, landlord and one reference out of the five or so I gave. I call around 1:30pm to get an estimate on when might they be out and the rep tells me oh you did not pass the check we performed. I'm at this point shocked, I ask why he tells me to call back when the store manager comes back in from lunch. So I did. The store manager tells me oh well we spoke to your landlord he told us you had a 3 day notice to quit before and an evition that didn't go to court....Now at this point I'm in disbelief and mad as hell. I've never been late on my rent for one and the guy he may have spoke to is a new drunk manteinance groundsman, if anything. I don't know if he had me mixed up with another tenant especially since he just started working the premesis less than 2 months. So anyway I asked the store manager is there anyway if he spoke to either him again or the real owner could he re-review my application, he said yes. So after I went and spoke to my building's groundsman and asked him if he told Aaron's that of course he said no way and that he did not even say that or anything close he called Aarons in front of me and the racist store manager still did not approve my application. It's people like that that try to make it hard for others and stereotype certain individuals. Well all I can say is I sure won't recommend Aaron's to anybody I know, they missed out on a good potential customer with good payment history and a solid job in the medical field. But hey I won't stop until I feel justified. With the small city I live in all it takes is this review and a bad note in the daily rant paper and I can about guarantee the numbers will drop. It would not surprise me with these bad unprofessional business tatics if they go out of business. | |
| Aaron's Sucks | 11/4/10 |
| I purchased a 65' TV and a stand from the Aaron's in Del City, Ok they then moved to Midwest City, Ok either way I will never rent, never refer, never step foot in another Aaron's again. This was the worst place I have ever been to. The customer service is horrible, I was told my payments were due on the 15th of the month but on the 1st they were calling me at least 3 times a day. One guy name Edwin left me a voicemail that said he would call the police on me and have me arrested for stealing there TV if I didn't call them back. If it wasnt for my credit I would not have paid this TV off. But lesson learned I won't do it again if my life depended on it. | |
| jt | 11/4/10 |
| DO NOT USE.......DO NOT USE.......DO NOT USE.......DO NOT USE.....I COULD WRITE A BOOK ON WHY BUT AARONS HAS ALEADY WASTED 121 HOURS OF MY TIME ON THE PHONE. | |
| Lori from Ohio | 11/2/10 |
| I have been a good customer with Aarons and pay on time every month and also I have 4 items I am renting from u my problem is that I have a refrigrator that is too small and am exchanging for a bigger size and my problem is I have paid for this refrigerator on Saturday and this is now Tuesday and still no refrigerator and no call to tell me that they arent going to make it to deliver it on Monday and Tuesday sometime between 12-6 and was told Monday nite when called before they closed they would be here before 9 and again tonite Tuesday nite and it is 8:49 and still no call from them so if no refrigrator tonite then they can take all the stuff im renting and stick it where the sun dont shine this is no way to conduct business to a good customer ... | |
| Terry | 10/31/10 |
| good company but these people are soo Races | |
| Customer | 10/26/10 |
| LET ME BEGIN BY SAYING THAT I AM NOT A CUSTOMER OF AARONS, HOWEVER I KNOW OF SOMEONE THAT IS RENTING FROM THEM. I AM NOT A REFERENCE ON THAT PERSONS ACCOUNT, BECAUSE I JUST HAVE NO PATIENCE FOR S**T LIKE THAT. I RETUNRED HOME TODAY FROM WORK TO FIND A NOTICE ON MY DOOR STATING THAT AARONS CAME HERE FOR A FRIEND OF MINE REGARDING HER ACCOUNT **I AM NOT A REFERENCE ON THIS PERSONS ACCOUNT** HOW THEY FOUND MY ADDRESS AND INFO I HAVE NO IDEA, BUT IT WAS VERY DISRESPECTFUL FOR THEM TO COME TO MY HOUSE REGARDING SOMEONE ELSE'S ACCOUNT, I HAVE NO OBLIGATION WITH THEM I HAVE SIGNED NO CONTRACT WITH THEM AND THEY STILL SOMEHOW DUG UP MY INFO AND CAME TO MY HOUSE. I AM BEYOND PISSED OFF AND I PLAN ON CONTACTING THEIR CORPORATE OFFICE REGARDING THIS ISSUE. THIS IS CROSSING THE LINES AND BASICALLY BORDERLINE HARRASSMENT. | |
| carla daniels | 10/25/10 |
| i think your store is a rip off its just a e way for you guys to get rich quick but i tell you in god eyes he see whats going on and he will punish you.the money is good right now and yes you all is living large but guess what you will have to answer to him.im no angel at all but you know im not trying to rip people off like you guys do.the money is good but you will pay and pay dearly you greedy u-know-whats.GUESS WHAT?WHEN YOU DIE WHAT WILL YOU DO WITH THAT MONEY YOU USING NOW THAT YOU STOLE FROM HARD WORKING PEOPLE?I NEVER SEEN A HURSE PULL A U-HAUL.IF YOU THINK YOU COULD SPEND THAT MONEY IN HELL OH WELL.I KNOW I GET MY LATE FES FROM PAYING LATE BUT YOU GOT TO SEE IT THIS WAY BETTER LATE THAN NEVER.GFIVE PEOPLE A BREAK EXPECTUALLY WHEN THEY ARE REALLY TRYING,ITS GUYS LIKE LIKE YOU THAT MAKES IT HARD FOR THE NEXT PERSON. | |
| GUESS WHO | 10/25/10 |
| IM KEEPING THE FURNITURE AND YOU GETS NO MORE MONET FROM ME EVER.MATTER A FACT I MOVED! | |
| Nellie Smith | 10/21/10 |
| I am renting an All in one computer from Aaron's Rents here in Brooksville,Florida, I have been having issues with my health,and have been hospitalized twice in the past month. I an late on this months payment,and told two different Aaron's associates to take the computer,they did NOT.Now it's the end of the month,and I get a letter from Camille informing me to return the merchandise since I haven't held up my end of the contract,so I had my daughter call and tell them AGAIN to come pick the computer up,I was at a Doctors appointment,when I got home,she and my son,said that Camille told them,they would NOT come pick the computer up,until I made the payment. WHAT IS THAT???????????????????? I TELL YOU TO COME GET YOUR MERCHANDISE AFTER I GET A THREATENING LETTER,TO BE TURNED INTO THE COOPERATE OFFICE,IF I DON'T RETURN THE SAME COMPUTER THAT I HAD ALREADY TOLD TWO OF YOUR ASSOCIATES TO TAKE,AND THEY SAID THEY COULD'NT,NOW THE MANAGER CAMILLE TELLS US SHE WILL NOT PICK IT UP UNTIL I MAKE A PAYMENT??????????????????????? I THINK IT'S TIME TO GET A LAWYER,I HAD TWO NURSES AT MY HOME,WHEN AARON'S REFUSED TO TAKE THE COMPUTER WEEKS AGO,AND I HAD MY SON,DAUGHTER AND TWO OF THEIR FRIENDS HERE.WHO HEARD CAMILLE ON SPEAKER PHONE SAY,THAT SHE WOULD NOT PICK UP THIS COMPUTER,UNTIL I MADE A PAYMENT????????????????????? WHAT KIND OF COMPANY IS THIS,THEY THREATEN ME WITH A LETTER,THEN THEY TELL ME THEY WILL NOT COME AND GET THE SAME MERCHANDISE THAT THEY ARE THREATENING ME ABOUT????? I WILL NEVER DO BUSSINESS WITH AARON'S AGAIN,NEITHER WILL MY ENTIRE FAMILY,THEY KNOW MY HEALTH PREOBLEMS AND THIS UN-NEEDED STRESS IS NOT HELPING ANY AT ALL. WHAT KIND OF BUSSINESS THREATENS YOU WITH A LETTER,THEN WHEN YOU CALL THYEM TO GET THEIR MERCHANDISE,THEY TELL YOU NO-THEY WILL NOT COME GET IT-DOES THAT MAKE ANY SENSE???????????????????????? Now I'm going to check with a lawyer in the morning,because it seems like sense they refused to take it twice,and they refused to come get it a third time,then they don't want it,and for all the aggravation they've put me through it should be mine. Because they should've taken it the three times I told them too,you can't get the money out of my blood-sorry it doesn't work that way.AArons should be ashamed to have people like that working for them. AFTER I CHECK WITH A LAWYER IN THE MORNING,I'LL SEE WHAT HE TELLS ME TO DO,JUST SEEMS LIKE THEY HAD THEIR CHANCE AND REFUSED THREE TIMES,SO THEY SHOULDN'T GET ANYTHING NOW...How's that for customer service?????? Try to return their merchandise and they tell you NO and then threaten to turn it over to their Cooperate office for prosecution??????????????? SOOOOOO DISAPOINTED- | |
| Shirley Glomb | 10/20/10 |
| We have a new telephone number as of the end of September. It was obviously assigned previously to someone who had rented furniture from Aaron's. They call almost daily looking for previous owner of telephone number. Each time I explain that this is a new number for us - we have not ever rented or bought from Aaron's. I don't know where to go with this problem, but they are nasty people. | |
| burgess in tenn | 10/19/10 |
| i read all the letters sent in by dissatisfied custumers and have to think how in the world this company is still in business well i have never been so discusted by a company than i am with the 1 located in shelbyville tn my son rented a big screen tv from this company made his pymts after a several months we were at his home watching it and it made a loud noise sounded like a gun going off he called arrons they picked it up brought a loaner which was old tv kept it for about a month my son called to see what was up and they said that the tv fell off thats how it got damaged which wasnt true i explained they said ok well 2 more wks passed still making pymts still no tv and the loaner kept going out so couldnt watch it well my son was going through alot and try to take his life luckly his attempt felled but has some issues with his health i called arrons to let them know what happen the exact words i get from these people are " how is he making his pymts" i brought my son home to take care of him and was making pymts on a tv he didnt even have 4 months have passed still no tv i called them to tell them to pick up the loaner tv my son will never be able to pay the tv cause he wasnt able to work i have been layed off and couldnt do it this company has the most rudest cold hearted blood sucking individuals i have ever meet in my life and i will never ever ever recomend arrons to anyone unless you like being treated like dirt | |
| beth toon | 10/11/10 |
| I got a sofa and love seat from the aarons on wabash ave in maryland. For one the sofa and love seat cushions are falling apart I have called and told the manager of this they said they would order new cushions they never did. Second I was four days late due to internet problems( i called to see if i could make a payment over the phone they told me NO i have to come in well I couldnt not with a sick child throwing up and all) Now im being called four times a day telling me that I only paid half which isnt true i made the full amount. They are saying I owe them 20.some dollars, then I get a call stating i owe 19.72 and now I got an email from Aarons stating I owe them 54 dollars I looked at the agreement and it states as follows"If I fail to make a timely renewal payment, this agreement will automatically terminate. I may reinstate it without losing any rights or options by paying all renewal payments,all other charges and a reinstatement fee of $5.00, which I owe within 5 days of the missed renewal payment date.However I also can voluntarily return, surrender, or make the leased property available for pickup within my reinstatment period..." Im due the payment on the 15th I made the payment on the 19th (4 days) the office was closed on sunday. Im within the limit to be late. This isnt my first time having something from aarons I got things from the one in el paso which never did this. They were very kind people there. Here its a nightmare they are rude people who are only thinking of their self is this the image Aarons want out in the public eye? I have informed friends, family, and the military (im a military spouse) of aarons and how they treat customers. You should be embrassed of your customer service. | |
| Michelle, Ontario Canada | 10/8/10 |
| In May 2010 my husband and I started renting a set of bunk beds and a area rug from Aaron's. We had been late once since then, which of coarse we received 3-4calls a day until payment was made. On the 20th of Sept our payment was due, we received a call from one of the employees at the Barrie, Ontario store asking us when we would be in. We were completely annoyed by this and said we'd now be in on the 24th to pay the bill. Right up till the 24th we received multiple calls in regards to our payment, we then asked them to arrange to pick up their stuff which we got quite the hassel about. We then did not hear from them, we arranged for them to pick up on Oct 2 2010, which they did not arrive. They then made arrangements to pick up on Oct 6 2010 between 3pm-6pm, we received a call at 5pm to state they would not be here due to accident with truck. Made arrangements for them to pick up again on Oct 8 2010 between 330pm-6pm. When we called to confirm got told this was not suitable for their timing(schedule). It has been rescheduled for Oct 14 2010 between 3pm-6pm, I was stuck on hold just for another woman to come on phone and ask if we would be paying for merchandise to that date. I have asked for merchandise to be picked up on Sept 24 2010, why am I being asked to pay for it? The store manager is very ignorant, rude and has very poor customer service skills. This is at the Barrie store in Ontario. | |
| SC attorney | 10/8/10 |
| Aarons operates on a "lease" program, NOT payments. With a lease you DO NOT have a grace period. Maybe the Aarons managers don't do a good job explaining this when you "close" your agreement. ALL "renewals" (payments) are due ON OR BEFORE either the 1st or the 15th (NO other dates are EVER used). If your car insurance is due on the 15th and you don't pay it and you're in an accident on the 16th, what happens? Your insurance will NOT pay for the damage and you go to court and are fined for not carrying insurance. As far as "warranties" or merchandise not working properly..if you're lease is expired (payment late), then your lease has "EXPIRED" making the warranty bad (just like NO insurance) until you renew. The contracts spell this out very clearly. | |
| Jeff D. | 10/5/10 |
| I wonder if the name Aarons is one assigned to a thug, this ishow aarons store managers and assistants operate, they will make promises to you that the corporate office has no knowledge of, and will call if you are 20 minutes late with a payment even when your payment history reflects on time payments. The corporate office must be the lead on how to and when to contact comsumers, 8am to whenever the caller is tired or preparing for the next cocktail. Aarons should be investigated by consumer affairs, or better still by the clients, and stock holders to determine if this is who they want to represent their name. Aarons has for the longest time (based on the complaints) been a organization that is more like a loan shark, or a band of thugs that bully, intimidate, and whatever other means they see fit to get the payment, now I understand, you have their merchandise and they want the money, by all means they should recieve payment due, but not like gangsters. Oh by the way they will try to pass off used items in place of new items, so check the items very closely, and when done with them never, never, ever recommend or go to another Aarons, and if you have any sons never give them that name, or legally have it changed. Aarons shame on you and your ill trained staff at all national and local locations. | |
| Justice | 5/11/10 |
| When you go into Aarons in Union City GA it looks absolutley terrible, the beds they sell have no sheets on them, they are selling broken merchandise on the sales floor, including couches, table sets, scratched tables, its just rediculous!!!Never purchase anything from them because they are over priced and they make false promises. If you dont have the cash to buy it, you may not need it. | |
| HAD ENOUGH | 5/22/10 |
| i am renting a tv standand, 42 inch flat screen and a sectional from your store.it was rented in oct of 09 i have beeen late maybe three times with a payment due to things beyond my control. i just suffered a stroke three weeks ago and fell behind one payment now all hell has broken lose because of that. i get three phone calls a day average of 15 calls in one week for one week late. i am in the process of buying another sectional from big lots furniture store which is located right next door to your store seaford de. The so called GM of your store came to my home AND UPSET MY SON BY THREATING TO TAKE HIS TV she has an attitude about my payment which i had just made one on 5/19 she saw it noted. i said i would pay the balace on fri but she got smart with me anyway. if this is how your people conduct business i dont want any part of it. i bought from this store five years ago and and did not get treated like this. i have also seen so many employees come and go so that means your turn over rate is bad which tells me that you have problems within your co and need to fix it or your seaford store will go out of business. I AM GIVING BACK EVERYTHING I HAVE RENTED FROM YOU AND WILL NEVER BUY FROM YOU AGAIN NO MATTER WHAT I NEED. I WILL BE PURCHASING MY FURNITURE FROM ASHLEY FURNITURE FROM NOW ON OR ANOTHER STORE.EVERYBODY I KNOW WILL NOW KNOW WHAT TYPE OF CUSTOMER SERVICE YOU GIVE IF I HAVE TO PUT UP A SIGN OUTSIDE YOUR STORE TELLING PEOPLE WHO YOU ARE I WILL.I HAVE BEEN DOING RETAIL FOR ALMOST TWENTY YEARS AND HAVE NEVER SEEN A STORE LIKE YOURS. THEY ARE GIVING YOUR COMPANY A BAD REPUTATION IN SEAFORD ALOT OF PEOPLE DO NOT LIKE THEM BECAUSE OF THERE BUSINESS PRACTICE. I ALSO HAVE BEEN TALKING TO THE B.B.B ABOUT YOUR CO THEY ALREADY HAVE SEVERAL COMPLAINTS BESIDES MINE ABOUT YOUR STORE LOCATION AND THE THREATHING CALLS PLUS YOUR GMS NASTY ATTITUDE TOWARD CUSTOMERS. YOUR STORE WILL BE GETTING A PHONE CALL AND OR VISIT FROM THEM THIS WEEK. THIS HAS BEEN AN ONGOING PROBLEM FROM WHAT I WAS TOLD AND SOMEONE IS FINALLY GOING TO DO SOMETHING ABOUT IT. IM SORRY WE HAD TO MEET UNDER THESE CONDITIONS BUT WHEN THEY MESS WITH MY CHILDREN WHICH HAVE AUTISUM AND ANGER ME FOR A ONE WEEK PAYMENT LATE I AM NOT HAPPY. THANK YOU FOR YOUR TIME | |
| lk;dasfjlskagjaslj | 9/7/10 |
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| lk;dasfjlskagjaslj | 9/7/10 |
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| trouble in brunswick ga | 9/9/10 |
| bought a dryer in 07 was told it was new recently found out it was used aarons reps say thats to bad im stuck with it and thats it bad bussiness will be persueing withthe law its called theft by deception | |
| l.jackson | 9/11/10 |
| i have been with aarons for quite some time now,i am a loyal customer, i love there products,if you are having financial problems of paying for your furniture,just call aarons and talk to them in a very polite voice,tell them your cituation,what youre going thru,some people dont call them, or go over to the office,or open the door for them,i think as long as youre honest with them they will work with you,like now thats what i'm trying to do,i have a little financial state right now myself,but i always manage to pay them no matter what,thats because i lovemy furniture,and never want to ever have to go thru what i went thru before,having your furniture taken away infront of everybody,but aarons is a good descebnt company.i trust them deeply,and thats my opinion of them. | |
| trouble in Emporia, Va | 9/14/10 |
| Wish I could go lower for my store.I had rented a laptop from aarons august the first and since I paid for a month I kept exactly to date.I went and traded the laptop for a dekstop, mind you both @ 299 managers special, The manager told me before I make my payment which was Sept.1,2010 of $46.xx bring the laptop in so I did exactly as she said took it back swapped out.For 2 months Aarons has got this payment on the first.I have been called for the last six days not including sunday.Why they telling me they dont have a copy of the payment HHHMMMM thats funny cause I got my receipt(2)for this month of the payment.Its not my job nor my duty to help them keep they paperwork straight now what is my duty is to keep mine.I have also started jotting down every single time they contact me.I have not inquired aout anything else so why am I being harrased so the next time I go there itwill be to pay a payment.Not to take them my copy of the receipt. Peacethanks for reading. | |
| wanita dubois-newnan,ga. | 9/3/10 |
| I rented a lawnmower on a six months lease/ the same as last year. This year I was delivered a lawnmower that was making some sort of noise- notation is noted on delivery paper. Well, the end of July it was making a loud noise. Aaron's picked it up to be repaired. Several calls during the month of Aug. will no results on the repair. Finally, I discussed dropping the lease, as I only had one month left (Sept.) Now, comes the complaint. Aaron's says they can't refund my Aug. payment. They will give me a free month next year. This is bull!!! My lease agreement says I will make all payments, unless break lease. The lease says their committment to me is to provide a mower with these payments. I WANT A REFUND!!!!! This is not the end of this situation. | |
| Not happy in TN | 6/14/10 |
| You guys need to stand behind your promises. I found it advertised lower(almost 275 lower and for a brand new item the one i got from you was a used item) Well they didnt want to do that. It was to much off I was told. So they told me I could bring the TV back. I did. Now they want to charge me over 400 dollars for brining it back. | |
| gwendolyn johnson | 6/14/10 |
| I'm writing this response regarding a issue I'm having with the Aaron store in west palm beach fl. on military trail and the corner of west gate, i bought a lap top and something went wrong with it before my contract was up, they were suppose to sent it in to be fixed and every time i call its either not in yet or someone will call me back, they gave me a loner to use until my lap top come in, when i get threw i will have paid over 1200.00 dollars for a lap to that was suppose to have been new, I've always purchase things from Aaron's bed room sets, living room sets and i never had any problems, my last payment is a little over 80 bucks and is due 6/15/2010, Aaron's needs to wave my last payment and make sure my lap top is fixed, besides i was still paying on it while it was suppose to have been sent off for repair, i need to hear from someone from this office asap, i would hate to take my complaint to channel 12 news, that's why I'm sending this to your office to be resolve, i like dealing with aaron's i just don't like the way they are treating a value customer, i'll be waiting to hear from someone, my phone number is 561-385-1358 thank you, | |
| nick Tipton | 6/17/10 |
| I purchased a TV from a store in houston.I had made about 14 payments toward the TV.Then we decided to move to GA. I called Aarrons to have them to pick the tv up and was told I would have my credit at the store in snellville GA.They told me I had to get the same tv Or lose my credit.All I wanted was a smaller tv for my bedroom for the money I payed.But I see now what a sorryass company you are and I will tell everyone how awful your stores are and the way you do people and I will be getting a lawyer to resolve this issue if it kills me.7704668555 is my phone number | |
| Customer | 6/21/10 |
| I am in the lonodn ky store (F-738). I just want u to know that there is alot of Favortisim there Tommy and Brandon takes 2hr lunches and there delivery drivers are lucky if they get to eat at work every day. For an example the A/C in the delivery drivers truck is out and they wont have it fixed and another thing there was a instance that brandon told me that tommy let him use the truck on a sunday to move his girlfriends furniture also. I think that someone kneeds to go in there and clean that place up because its not right to everyone else there that tommy and brandon can kiss one anothers ass and do what they want. Also how is that Brandon and tommy can take long lunch breaks and leave work early to go watch boxing matches. Tommy and Brandon are doing the other people realy bad its agona be real funny when a few of them walk out. If u all dont do something im agona find somebody that will | |
| PAMELA THOMPSON | 8/27/10 |
| I PURCHASED A WASHER MACHINE FROM AARON'S, INC. THAT WAS SUPPOSED TO BE BRAND NEW. THEY SOLD ME A WASHER WITH THE WRONG SIZE HOSE. IN DOING SO, THE HOSE CAME OFF THREE TIMES CAUSING A LARGE AMOUNT OF WATER TO FLOOD MY LIVING ROOM AND KITCHEN FLOORS. NOW, I HAVE LAMINATE FLOORING THAT HAS BUBBLED UP DUE TO THE WATER. MY TILE IN MY KITCHEN HAS A FUNNY SMELL THAT I HATE TO COOK IN THERE DUE TO THE WATER DAMAGE. I AM PATIENTLY WAITING FOR AARON'S TO DO SOMETHING ABOUT THE SITUATION, AND IT HAS NOT HAPPENED AS OF THIS DATE. I AM STILL PAYING FOR MY FLOORING, AND NOW IT HAS BEEN DAMAGED. | |
| Troy Zielinski | 6/25/10 |
| I am in Duncan Oklahoma i rent a 44 inch JVC television that has been sent to get fixed three times, today i got the T.V. back after three months of it being gone to service and it is still broken. the delivery guy told me they put 544.26 into fixing the T.V. not a couple hours after being delivered it is doing the same thing it was sent to get fixed for.when i call my local aarons dealership they make it sound like i am crazy. all i want is a working T.V. that i made every payment on time for. i am almost finished paying for this T.V. and am reluctant to do so.now along the lines of me being crazy,aarons gave me a loaner T.V. that was the make and model as the one that was being fixed. we had no problems with it at all that sucker would work anytime we wanted to use it. now when i have talked to the regional manager he has stated that aarons is not going to give me a new T.V. and even if they were to give a different one it would be a previously rented one that they had taken back from someone who didnt pay there bill.even though the one i bought came right out of a box brand new never been used.so who is crazy? all i want is a T.V. a new one like the one i made every payment on time for. what do i do? who do i talk to because when i call corporate offices they say i need to talk to same regional manager shmuck that was "taking care of the situation" before! if he would of took care of the situation my T.V. that i paid 3300.00 and some odd cents for on time every payment remember would work!thanks for nothing except TAKING MY MONEY! | |
| Barbara Trezza | 8/9/10 |
| Aarons Myrtle Beach SC I purchased a rent to own 60" Mitsubishi 1080p DLP TV. I paid all fees as agreed on time. From Day 1 did not work properly. After some calls the TV was replaced with a 57" loaner after 3 weeks. It has been 3 weeks and after several promises of a call back from the Manager my husband called and recieved a estimated return date. We have had this account for a 60" TV are paying for a 60" TV but have a 57" loaner. Aarons Manager refuses to compensate, saying "Be Happy you even Have a TV rather than Nothing" what a Joke-- My next move will be the Attorney Generals Office -- File for Fraud and lost time-- I will file also with the Department of Consumer Affairs and the BBB -- I have the Documents to back it and am Paid through September 1st. | |
| Gail Sterry | 8/9/10 |
| I bought a new washer a month ago from Aaron's in Oxford Maine. I paid cash for it. I used it maybe 5 times and the washer died and will not work. I called Aaron's to let them know. They sent out a repairman. THe repairman said the washer wasn't getting enough power to run and then left. I hired an electrician to come to my home to check the electric. There are no problems in my home. I called Aaron's back to let them know. They refuse to refund my money, they refuse to give me another washer. I am stuck with broken washer and Aaron's won't do a dam thing about it. I am pissed!!!! I am going to do what ever I can to fight this. THey are crooks the way they treated me... | |
| another victim of aarons | 8/9/10 |
| ok my name is kaila hayden and im not sure if youre the person i need to talk to. I recently moved to fayetteville nc from alabama. Now i had furniture from the aarons there and paid for and recieved amazing customer service. now the first time i went into the aarons here it is on pamalee dr in fayetteville nc, my husband and i walked out because we were never greeted to begin with. I called back and the young lady named tabitha answered, i questioned her about the bedroom set and her answer was well i dont know because the sets get moved around. I then asked who would know and she huffs and says hold on very rudely. She came back and said i have to come back in the store and pick it out and when i went inside it was still in the same location, where as it never got moved like she said. Now I did pick out a brand new set and she said i would get the bedroom suite off the floor because they didnt have any in stock and she reassured me it was brand new. And when I had picked out the furniture it shoudlve been same day delivery because it was only 12 when i was done filling out paperwork. Now i got told that they would deliver it the next day (friday) between 11-3 and i called at 230 the following day to be told that their truck was broke down but yet they dont call people to let them know they werent delivering my furniture. And yet again it was tabitha who i spoke with and got a very rude experience with her and i said that i wanted a refund because of her rudeness and how they couldnt do anything they said they could well her response is if this is a problem you can come pick it up yourself as rude as she could be.Then she puts me on hold and comes back and magically says oh we can deliver them today. Well after they delivered the furniture the young man says on his way out oh im sure you heard about our truck problems by the way which was a smart ass comment not needed. well my husband and i then go look at our "brand new" furniture and theres nothing new about it. Theres was wood chipped out on the big dresser and paint chippings on the others and they all had gashes in them looking like someone scratched them with a screwdriver. There were holes in the paneling on the back and my "brand new" mattresses had a big tear on it. Needless to say im not happy at all.The delivery drivers never even gave us our receipts .Then i call back to complain and the assisstant manager says theyll pick it up monday first thing, and tabitha had told her we wanted used furniture which was NEVER the case and even used im sure aarons never wouldve sold this crap. well they hadnt showed by noon so we went up there and the manager said it would be picked up tonight at 7 .Now its 8:51pm monday night and they said theyre scheleduled to pick up my furniture tomorrow after i spoke to the manager today in the store who had said she wouldnt even be there today and she said I would get a full refund well Im now without my money and have damaged crap in my home. The delivery guys also left trash all in my yard. Well the manager asked where we lived and they said they thought our house was on base and theyre the ones that delivered before so they are playing games and i want my money back or i will be getting my attorney involved. I ended up getting furniture from the other aarons on hope mills road and theyre service isnt good either.One the young ladies never greeted us either until some employee came back from lunch and told them to come over to us and the girl looked like she was zoned out on something she wasnt listening because just like tabitha she put us down for wrong furniture which was only the mattress and boxspring so we have to wait a week until the rest of the furniture comes in friday,and two we got supposedly same day delivery and they said theyd be here tonight by 4 and its 9:03pm and no furniture is here surprise surprise.Everytime i call its a problem with these people and i want something done about this. I am trying to get the president of aarons contact info because im taking this the highest i can go.My husband has taken pictures of all the furniture and unless something is done about this i will be making this public. This is ridiculous.The address is 4913 charger ct fayetteville nc and you can reach me at 251 654 6207 and again my name is kaila hayden and these pictures are of the damaged furniture that was supoose to be brand new, And its 9:17pm and i just called the hope mills location to see where my furniture is and no one answered and they never called to say they were not delivering tonight. so now im highly pissed and i dont even want to pay for my furniture and dont feel like i should after what ive been through with not one but two locations. This is something that needs to be taken very serious because the staff at these locations are ridiculous and again i want something done about the bull ive had to put up with and go through. Ive never eperienced customer service at its lowest and i believe aarons should now be on the top 5 of worst service ever and its left a bad taste in my mouth. I even had taken off friday for this and i am more than pissed about this and im sure you understand why. I need a response immediately and it would be more than appreciated for someone to actually do something about this. I will email again if neither aarons shows up. They also scratched when moving things in and that had been freshly painted. I would appreciate it to just not pay for a bedroom set or something with all that ive had to go through with this company. | |
| | 8/9/10 |
| my daughter went to rent a small used sofa at aarons she say one she liked but was going to put deposit down next day.went next day with her with money but come to find out for a small used sofa that had a tear in the front they wanted 99.98 a month for 12 months that was ridiculas !!! but by the time i knew it she had given aarons the money to them. we walked out talked came back and told them we changed our mind. they said they were sorry but they couldnt give her the money back that we had to wait for about a week to mail it to us!!!!! mind you no contract was signed only money exchanged.we got very upset wanted home office number and they give us this no. 1/800/796/2786we called that number to complain right in front of the emplyee and that number is no good !!!!! manager was on vacation district manager would not answer fianally he gave up on me and returned the money he was a very inpolite man name chris we live in seguin texas.we will never ever go to aarons again you people need better employees and managers that you can find when you need them!!!!!!!!!!!!!!!!!! | |
| marie weirich | 8/17/10 |
| i had leased frontloader washer and dyer through the dade city office , i have had them a yaer only one year this is the 3rd time they picked them up to repair them and its been 4 weeks and still not fixed they havenet called or nothing ,but they have no problem calling demading a payment from u though. do not go through aarons they dont stick behind nothing they say or do go to rent a center or buddys.STAY AWAYT FROM AARONS IN DADE CITY,FL. | |
| Tami Westmoreland | 8/14/10 |
| We recently moved to Ottumwa and rented a house without appliances. We have leased a washer & dryer from Aarons for over 3 months. Shortly after renting the washer and dryer, our computer crashed. We decided to lease a desktop from Aarons. In July, we received a letter in the mail. The heading states, "CHRISTMAS IN JULY, ALL JULY!" Then it goes on to say "What deals to expect: 2 months off any new 12,18, or 24 month agreement AND $50 off your FIRST payment!!!!" Well, we could not find a full size refrigerator as quick as we wanted to and was using a portable refrigerator. We called Ottumwa Aarons and requested the smallest refrigerator they had. I was told that one would be coming on the truck the following Wednesday and it was scheduled for delivery at 3:00pm 0n July 29, 2010. The delivery guys were at our door at 1:00pm on July 29th unexpectedly. I accepted that, but there is a difference between 1:00pm and 3:00. I was occupied. I did not watch every move they made, but they did attempt to bring the refrigerator in the back door and they could not get it through the back doors, so they brought the refrigerator to the front door and was able to get it through the door. I was in another room when I signed the lease. I trusted that the lease was in order and signed it. Afterwards, I inspected the refrigerator and there was a large scratch on the door and two dents on the right side in back. I was told by one of the movers that they would probably discount the refrigerator or exchange it. I did not hear anything back about it. I called twice, then on the third call I sent pictures of some of the scratches and deMy husband and I have recently moved to Ottumwa and rented a house without appliances. We have leased nts on the refrigerator to a cell phone. Then I was told that they would order a replacement refrigerator and it would be on the truck 08/04/2010. We did not receive a replacement refrigerator. I was told that, "We can work with you on the refrigerator." I asked at least two Ottumwa Aarons employees about the letter we received. I was told that the letter was a sale just for the WEEKEND before we leased the refrigerator. I found the letter two days ago and the heading said that the sale was for all of July and we leased the refrigerator in July. Well, this is a problem. We have three separate leases and they are not consolidated. We were promised a replacement refrigerator nine days ago and did not get it. We received a letter that said we would get 2 months off a new agreement and $50 off the first month in July and did not get it. We are late with our payment for the desktop computer. I called and tried to make arrangements where we could make a double payment next month, including a late fee, naturally. I was told no basically. My husband is getting a lump sum from SSI next month and I am getting a check for college. This has turned into a huge problem. We have been called several times and someone left a contact slip in our door today, 08/13/10, that stated we had another $7.00 fee for the house call in an attempt to, "Discuss Our Account". We are good customers and trusted Aarons to deliver good products, not from the Scratch and Dent Sale. We had a problem with our finances for August, which will change in September. We asked for one month to catch up on the computer payment. I don't want the damaged refrigerator, I want the replacement I was promised. I want the 2 months off a new lease with $50 off the first payment. I feel after all the stress, we deserve an extension on our computer payment, which will eventually be one month behind. At this point, it isn't even two weeks late. The delivery of the refrigerator is nine days late. I can scan and email the letter, refrigerator lease and the house call slip, if necessary. Anybody want to see the documents? Just plain bad business practices! | |
| customer | 6/29/10 |
| I am buying some furniture from your store and I know exactly what the other people are talking about. I am in the process of turning it over to the attorney general's office. When I first purchase my merchandise IO had to wait over 3 months for a dryer and then it couldn't be hooked up the sofa is ripped at the bottom. I fell behind and allof a sudden corporate started calling me. When I contacted them about the merchandise and I was paying almost four hundred dollars no response. I am late on the second payment and the people at the office have contacted my job almost everyday. they also threatened and said that corporate told them they have to pick up the merchandise. I told them that I will be contacting the headquarters to let them know that I will pay by the first of the month, but they did not want to get off the phone. Something needs to be address about how the employees for this company calls customers.Next will be the newspaper and to the Better Business Bureau. | |
| Unhappy In Dallas | 7/6/10 |
| Here is a good one for you. I went into an Aaron's here in Dallas, TX. The line you are pre approved is pure BULL!!!! I went in for a computer. Picked the one I wanted. Paid the first full 1 month rent. Set up a delivery time. Since they HAD to deliver it. It was supposed to have been delivered between 4 and 8. I call them at 1:30 pm to have them deliver any time after 6 pm. at 5 minutes to 9 I call the store and I am told....Get this.....ou were not approved for THAT computer by our GM. You can call Marcus tomorrow. Why could they of not told me when I called at 1:30 so I could of gone up there. I personally think one of their friends came in and wanted the computer that I picked out. So Be very leery of going to Aarons for anything!!!!! I will go back to Rent a Center where my money is good and they stand behind their products!!!!!!! | |
| Very Unhappy in Shreveport | 7/8/10 |
| I'm on my 2nd purchase from your store. Unfortunately, I purcheased a tv. The delivery was 2 hours late. I go to work the following morning I get home my tv is gone (wtf). The manager at this store in Shreveport has no customer service about him. He wasn't apologetic about what happened he only wanted to know when was I going to make a payment. I also purchased a stand & dvd blue ray player. I've asked that they come pick up there merchandise that I no longer want. They never showed up and they constantly call wanting to know when am I going to make a payment. I've told them when they pick up the merchandise and adjust my bill then they will get a payment. He tells me they're not going to come pick it up because I'm not making a payment on that day (wtfa). I've never heard of such unprofessionalism until I started dealing with them. Hope your merchandise stays in good condition. | |
| KAREN PFENDER | 7/17/10 |
| I HAVE PURCHASED A 65 INCH TV FROM ARRONS A RECLINER 2 BEDROOMS SETS AND WASHER AND PLAY STATION 3 . THE LAST 6MONTHS THET HAVE HARRASSED ME ON A DAILY BASES. I HAVE ALWAYS MADE MY PAYMENTS ON THE 15TH OF EVERY MONTH. ALL OF SUDDEN I GET CALLS SAYING MY WASHER IS PAYMENT IS DUE THE 1ST OF EACH MONTH . I CONTINUE TO MAKE MY PAYMENTS ON THE 15TH OF EACH MONTH AND THEY CONTINUE TO TACK ON LATE FEES AND PAYMENT PICKUP FEES. I BELIEVE IT IS TIME TO HIRE A LAWYER AND REPORT THEM TO BBB. I HAD ENOUGH!!!!!!!!!! | |
| REBECCA JOHNSON | 7/18/10 |
| Dear Sirs or Ma'am, I would like to start this letter off by saying that I have been a very satisfied customer for eight long years and have paid off several items in your store in Americus ,Ga. for my home. In the past I've enjoyed purchasing things from AARON'S. But not any more because of one of your associates his name is RON, sorry I don't know his last name. Well here's what happen. My husband was laid off from his job in November. right after we made a purchase of a 42'' big screen t.v. for our 12th anniversary. We continued to make the payments as long as we could on time. well needless to say with his unemployment coming to an end it was getting a little harder, we keep in touch with the store as much as possible. I have had to quit one of my jobs do to medical reasons I don't care to discuss. I'm still working at Lowe's part-time. Even with that job it is hard for me. Well your employee Ron took it upon himself to call one of our references that we put down to call just in case we could not be reached, well sometimes they called and we were not home. but I always called them back sometimes it was late when we got from work late my husband went to school fulltime and work side jobs to earn more money.I guess he called my in-laws and threatned that I was going to jail for skip and run. Well my mother in-law was so upset her blood pressure went up.. my husband and I are furious with AARONS and RON. When I realized the reason for the call, right away called the store I had mailed a payment to the store in money order form but was told it was not been posted to the account, it was not recieved. well we had to go out of town for a few days I understand you have to contact references once in a while, but not like that. I contacted Sabastien GM right away, and we took care of the misunderstading of the money order that they did not get. Sabastien promised me that this would be taken care of immediately. well a little time has went by and we have continued to make our payments and to try and stay caught up. I told the GM that Idid not want RON calling or coming to my house again. not to mention the time he come to my house for a payment that was a day or two behind and waited outside my home and followed us to the bank like we were criminals. I did not appreciate that at all. Well we have honored our commitments to Aarons. but RON did not he has continued to call and when I asked what he was doing calling my house, he argued with me and told me he will call my in-laws again and as much as he wanted. well I have stared to laeve these conversations on my machine. Iplan on calling a lawyer. And no longer want the T.V. that we stuggled to pay for even though we can not afford to keep any more or want if we are going to be constantly harrassed. Sincerely FORMER CUSTOMER | |
| jonathan smith | 7/19/10 |
| i think aaron's is full of cow for how the treat some customers that have been loyal customers but when they loose their jobs or get behind on payments they quick to harrass take goods. have a heart to work with your customers. if it wasn't for us you wouldn't have a job..... | |
| Done with Aaron's in Ohio | 7/23/10 |
| I have rented many items from your stores in Ohio. I am late on a payment by 4 days and you guys are calling MY JOB? Call me!!!!! I would be more than happy to talk to you!!! Don't call my job looking for me before you try ME!!! I talk to the manager and all he can say is did we have your correct number???? Hell yes you had it!!!! If you can avoide them then do business with some one other than Aaron's!!!!! | |
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