147 Reviews For 24 Hour Fitness Headquarters & Corporate Office

Aircondition defective

For 2 days the air condition is not working ar your location in rancho bernardo california. Its 100 degrees outside and they just use fans

Poor bathroom and gym conditions

Why is the 24 hr in Aliso viejo Ca gym so run down and old. The bathroom tiles are all falling apart toilets broken, "gym equipment hand me down old" and rust is vivid everywhere. You would think that with a high monthly rate we get charged it would cover basic improvements to the gym. Only reason I step foot here is for the gym classes.

In cleanliness

Basswood n old Denton Fort Worth tx dust everywhere ac exhaust on tv on speakers so bad my allergies act up when I'm there so discusting the employees are rude trainers mimicking people and taunting people they should be ashamed of them selves

Location

I really like this gym, I been a member for years n they recently build a new gym n lakewood Ca but the location is a little far from my new home , I wish they would build a 24 hr gym for the Downey/Bellflower area

24 Hour Southlake, Texas Dirty & Unhealthy

Why is it that the Southlake 24 Hour Fitness has such a problem with the cleanliness of their men's bathroom & shower area, providing soap and toilet paper? This has been an on going problem and it appears upper management does not care about the club's cleanliness. There is mold in the shower and floor tiles, the bathroom commodes floors have all types of contaminates. I have reported this to the club manager several times over the past year, spoken to the regional manager, and have contacted customer service several times. You would think a great health club like 24 Hour would care about the cleanliness of their club?

Santa Fe Springs, CA. equipment

First of all today Is Friday and they have been out of hand soap since Tuesday. They should get some from another club or run to the store to buy some til their shipment arrives. Girl behind counter said we could use hand sanitizer since that's all they have. What ever happed then ordering soap before supply runs OUT. The equipment at this place is super old. Must be 20 years old with numbers missing on the weights on the machine. ... Lets have someone place the numbers back on the weight machines. ..

Mockingbird Lane-Dallas

5706 East Mockingbird Lane Dallas, TX 75206 (214) 827-8700 Saturday-July 07/27/13-6:00pm Came to town visiting a friend that is a member and offered his FREE guest pass to join him. The lady at the counter requested my Drivers license in which I did and told since I live more than 10 miles away I would have to pay $10.00. Ok so where is this free pass offered? While sitting in a chair waiting for my friend to return I figured the $10.00 is going towards all the snacks the same lady located behind the counter seems to be collecting. Even if I considered to moving here nothing was offered to feel free to walk around to check out the facility. What a horrible experience!!!! I will always remember this & will share this with all my friends.

Dallas-Mockingbird

5706 East Mockingbird Lane Dallas, TX 75206 Saturday-July 07/27/13-6:00pm Came to town visiting a friend that is a member and offered his FREE guest pass to join him. The lady at the counter requested my Drivers license in which I did and told since I live more than 25 miles away I would have to pay $10.00. Ok so where is this free pass offered? Why is there a mile radious restriction for a guest pass?  While sitting in a chair waiting for my friend to return I figured the $10.00 is going towards all the snacks the same lady located behind the counter seems to be collecting. Even if I considered to moving here nothing was offered to feel free to walk around to check out the facility.

Coral Springs FL 24-hour fitness

The Coral Springs, FL, gym is not clean, is in disrepair, and smells. A bathroom stall in the ladies locker room is held together with duct tape; the mats are ratty and insufficient in number; many of the machines do not function properly; there are spiders and spiders webs; a friend contracted MRSA from the hot tub; the roof leakes; etc., etc. What is corporate doing about these issues?

poor sanitation and service

Manager of the Kaneohe Hawaii club never returned my call despite leaving several messages at the desk. The place is dirty, machines never maintained or replaced and it stinks and sticky at all hours of the day, even at 6 am. They never are late at taking my monthly fees out to my acoount! The worst part is that they display a plaque from BBB at their desk...Really???

The 24 hour fitness in Coral Springs Florida is very nasty

The 24 hour fitness in Coral Springs Florida is falling apart. The mirrors have crack, some of the weights are missing, everything is rusting, and when it rains it pours inside :( had to cancel...

Poor Managment

My first time visiting the 24 hour fitness on Richmond. I have to say I was very upset... I usually go to the one on meyerland and I never have problems with them. This location was dirty, things are always broken, I saw roaches in the men's locker room, and toilet paper on the floor! We're giving our money to these people! Wow. I'm not ever coming back to this side of the TOWN! All the managers don't seen to care. They are very unprofessional and do not care about the customers beside them getting pay!

It's not worth it

24 hour fitness on Richmond ave in Houston, tx. Club 882. The club is always dirty, the sauna, pool, not enough clangs, some of the front desk staff are always late! Their also sexes! I would sign up for another gym that charger cheaper and their more professional!

The only employee worth keeping

I'm a member at the 24 hour fitness on Richmond ave Houston, tx galleria sport, and the ONLY front desk girl who's actually kind, sweet, professional, helpful, caring, and friendly is Mary C. She takes care of us members and make sure we're well taken care off. I'm always so glad to see her at the front desk. I do wish she was a membership counselor because she do well. i know I would recommend her to my all friends. Club 882 need more employee like her.

Your bank account will get raped

They will draft your account even when you cancel.....

Poor Management in Roseville CA

I am disgusted with the management of the Roseville CA facility. The floor of the class room is always filthy. There is insufficient equipment for Body Pump class. If you don't get there a half hour in advance, forget it. The classes are so crowded, patrons are getting aggressive about pushing their way in to get a spot. One of the hand dryers in the ladies room has been "temporarily" broken for months. When reported, one manager replied that the second one is working and that's sufficient. But worst of all, one day they were out of toilet paper. Not just in the stalls, but in the entire facility. There is no excuse for not having toilet paper on hand! I'm checking out other gyms in the area.

upgrade from 49 a year(sport) to super super sport and cancel anytime to go back to the original membership

upgrade from 49 a year(sport) to super super sport and cancel anytime to go back to the original membership. the sales person mentioned to me that I can cancel the month to month offer of 19.00 and get back to 49.00 a year to get back to my old membership. But he did not provide me any policy or anything in writing. so i did not go for it. i dont want to get stuck in that memebership. the bad thing about this agreement is that there is nothing written.

Complaint

I have been a member of 24 hour fitness for years now. I go to the club on 39th St. in Independence, MO and it is absolutely ridiculous how crowded it is all the time. It is impossible to get into a class, get on a machine, or on a treadmill. The parking is unbelievable, you have to park far away from the gym to get a spot. This is a problem that needs to be addressed soon or I will no longer be a member and I will encourage other members to do the same.

Facility

I utilize the Super Sport Club in Northridge, Ca. I have been a member of 24 Hour Fitness for more then 12 years. This location is fairly new. I workout 4-6 days a week. My best friend who I convinced to join works out 7 days a week and pays for a trainer. EVERY single time we go to the location at least one stall in the ladies room is not working. This past week it has been two stalls. This facility is packed to begin with and to have 2 of the 5 stalls not working is unacceptable. The showers are pitiful, my best description would be Chinese water torture. For the life of me I can not justify the current condition of the ladies facilitity considering the revenue that is made in membership fees. Add to the fact that they are filthy. I've also noticed a leaked in the ceiling above the weight machines. That had been there for at least two weeks. I attempted to speak to someone on your sales team tonight. She said she was aware of the issues and that they were short staff. Again I wonder where the membership dues go and why we should subject ourselves to.substandard conditions.

no wifi, why

In to days society with mostly every person thats in one view on a daily basis..Why. is there no WIFI in the clubs? NOHO Burbank,Northridge, ect..every member has a cell phone..There's cable tv all around, where's the wifi?

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