AT&T Corporate Office & Headquarters

I recently had a horrible experience with your company. I paid my bill that was suppose to be a hundred dollar I accidently paid 1100.00. WE I noticed the error it had already been credited to my account . I call in talked with customer service for nearly an hour she said she had to file a claim which she was doing at that time. I am on a fixed income this was all the money I had. all of this is just back ground. I waited patiently all week . Saw nothing of the money being returned to my account. So I call customer service tells nothing was ever filed the process had not been started.I could not believe it. So she offers to do again. By this time as a consumer I am very frustrated.She want bank account number copies of bank statements all the info that have given at least 3 times all ready.I asked to speak to a supervisor she advises me I need all this info first. So I drive 30 minutes home in the meantime she had given me the supervisors number and text it to be. So I get home print out the paperwork required all my checking account number sit down to call the number I have been given does not go thru. So i call back into customer service to try and find the supervisor or the young lady I spoke with I am told they have no number but that they could e mail him to call me. so 45 mins pass supervisor never calls I call back to customer service tell another lady the whole story and during this call the young I first talked todays calls me back by the time my frustration is thru the roof . I she files the or at least I hope .I give her all info e mail her bank statement. Now hopefully sometime next the money may show up back in my account in the meantime I am going to have to pay a 50.00 late fee for rent. I do realize I began this whole thing by over paying but this just borders on insanity.I am a on time paying customer to att . I am never late. If call you and said sorry i messed up can't pay you for over ten you would shut my phone off. I really would love to pull all 5 phones off this account and go to a different service but I strangled with contracts and have no choice. All I for for is fairness I paid you 877.00 to much give me back my money.

My name is Tajuana Stidwell and I am a ATT customer here in Georgia. I recently moved to an apartment where ATT does not have cable service yet but do have internet. I decided to continue my internet service through ATT with disappoint and regards of the cable. The representative that assisted me with transferring my service did a great job but failed to advise me of one important issue. Well this morning I received a email advising me that my new bill was available and to my surprise i had a 156.00 charge and I only have internet service. I call customer care this morning to find out why my bill was so high and I was advised that I have been charged 100.00 for the internet modem that I wasn't aware of. I understand the charge after it had been explained but my disagreement is why should I pay for something that I wasn't advised about before hand? I would like to have that 100.00 charged removed off my billing before the automatic payment take place on march 20,2012. I expected a bill of 50.00 or less not 156.00. This is throwing my budget off. In addition I requested to speak with a manager or supervisor about this issue and the representative transferred me to a line that I let ring 60 times and got no answer or voice mail. This is also unacceptable Customer Service Practice. I understand that you have bigger and more important issues to deal with but I too work hard for my paychecks and would like to know where every penny is going before hand. If you could assist me with this issue I would greatly appreciate it.

When receiving my recent statement from AT&T I noticed a 3rd party charge from a company called Billit. I inquired as to the origin of this bill and learned that AT&T is allowing 3rd party companies to put charges on my phone bill for other services. The problem is I never authorized this charge and AT&T never notified me that they were allowing any 3rd party company to charge my account without authorization from me. It is appalling if not out right fraudulent that AT&T would allow any 3rd party company to place charges on my phone bill. As I inquired further I learned that anyone can put a charge on your phone bill by just having your name, address and phone number and without any type of security password. With all the press and scandal on identity theft these days it is outrageous that a company like AT&T would condone to such a practice. I am appalled by this practice and I am exploring new options for my phone, long distance and internet services. Shame on you AT&T.

I wish I could give a 0 reason, back in 2007 I was being charged $4.99 for Trace call. Okay here is the deal no-one at my residence does the Star anything, why becuase I am the only one that LIVES THERE. Customer service sucks- they are very nasty, and I have complained to PCUO before got no-where with them as well. Is there anyone else being charged for this Trace call that I cannot even get them to take it off my phone I do not have any calls traced. They are horible horible. Oh and get this they can't tell me when the call was made (date or Time) oh,and because they took them off for me in 2007, they said "YOU HAVE TO PAY THIS".

You DO NOT! even deserve a 1 STAR! I signed a contract with you and its been a little over 30 days. I have had continued dropped calls. I am sitting in my home and cant get service.Time and time again I have called customer service to complain. I have been in the store where I purchased all 3 phones. They have been so nice and on a majority of the calls I have been on with them were dropped.I have on my bill so many dropped calls its so bad and when a rep got a so called manager on the phone. His name was Bryan. His name should have been DICK! !!!He was ruthless and uncaring and disrespectful from the min he got on the phone with me and the rep who was trying to help me the Rep and myself.I am not through I have your badge number and ID.Time & time again its been logged by a local store where I bought the equipment about my poor service and by 3 agents that know me by my first name now.They said they let me out of my contract because they saw all the dropped calls. The agent at the store even backed me. Now its tough shit for me by this so called manager that has no clue what customer service is all about. After trying to see what they could do for me too keep me by giving me a tower for my home anything. I was willing to give them a chance to keep me. The manager Just did not care and after getting off the phone with him. The agent looked in the notes and he put. THIS CUSTOMER IS NOT TO GET ANY CREDITS!!WOW!! AT&T YOU UGLY & RUTHLESS!!

Have been a customer of at&t for more than 20 years, and during the past 5 years have been subjected to "bait & switch" regarding their cellular service, overcharges for data ( whereas none of the reps could explain how they measure it) and, worst of all, no cell reception in areas their own maps show as a coverage area. False and misleading, had a rep imply that upgrading my iphone may have better reception. And then I did, and then they THINK they gotcha. Ive got news -they dont bc they are in breach of contract for not providing the service I signed up for. Today was my birthday, and I was unable to enjoy a single conversation with family & friends. So, I filed a complaint with the FTC, and tomorrow I shall file a complaint with any/every organization i can find. And thats for starters; I dare them to send me a bill for cancelled service, because I will walk to the courthouse and sue them for breach of contract and any other form of harassment they might attempt.

I've been with AT&T for 20 years plus. I have had one previous issue with an unauthorized account, but I blamed a collection agency for the problem not AT&T. I now believe I was wrong. Last year I bought a new home and moved. I found out a couple of weeks later, DSL would not be available to me at my new home, nor would Dish Satellite (part of my bundle package with AT&T). So, in early October I called and closed the account, all except my wireless service with 2 phones. I was told it could take a month or more to sort out the prorated final bill. November passed and I was still being automatically billed. First week of December, I called again, was told there was no record of cancellation and I was about to be billed yet again (and for some reason the bill kept getting higher over those couple of months). After arguing with 10 or more different people, I was told it was now closed and I would receive a refund, but it might take a few weeks. I asked for confirmation number and was told confirmation number was not generated until a technician actually disconnected the service. Didn't make sense to me, but I could not get a confirmation number out of these people. Meanwhile, I made them take me off of auto billing. First week of January, I called again, still no record of my cancellation. Again, argued with 15 or so different people. Finally told my account was closed and I would receive a refund. I paid a payment due to still having and owing for wireless service, and received a refund check from AT&T about a week later. One month later, I received a notice from a collection agency on behalf of AT&T for the exact amount of the refund check. After much arguing with AT&T, I'm told my final payment was returned by the bank. I didn't know (turns out I type-o'd the bank account number by 1 digit), and neither the bank nor AT&T bothered to

AT&T is the worst company to deal with they have lied over and over again about my bill changed my service when i was told i was going to get the service they told me then tell me i am not Have spent over 25 hours on the phone with people about my plan I have the phone records to prove it. AT&T Corporate Office will you contact me We will see if you can fix this Not one of my bill have been correct for over 9 months. capitingolo@yahoo.com

On 2/16/12, my computer had a slight problem getting online. I spoke with 1 tech support who totally screwed up my system. Afte 2 hours on the phone, a level 2 tech fixed it... BUT, now my caller ID is not working properly. When making outgoing calls it shows as PRIVATE. I would like my old listing back/ name & phone number. I have spoken to 9 techs over the past 9 days, and have been assured it is fixed...OBVIOUSLY NOT! Today, the tech told me he checked all my settings, and they are set to ID my name on outgoing calls... but when I checked, it is NOT WORKING! I am about ready to cancel AT&T uverse!!!!!!!!! Why do they make it so difficult to fix such a problem... when it was their tech person who screwed it up?

I was just on the phone for over 35minutes without any of my questions being answered. I have been a loyal AT&T customer for a long time and it seems as if taking my money every month they don't have a difficult time with but when you need someone to help you with your service or answer your question YOU CAN WAIT!!! I am really considering cancelling my phone and internet service with AT&T and the sad part is... someone just needed to pick up that other line and assist me for a few minutes! That really shows how much they care about their customer service.

I am extremely disappointed with AT&T. Starting a phone call with the phrase "How can I make you feel like a valued customer today" is not worth the breath it takes to say if you aren't going to do it. After I heard that 3 times in one day, it even began to offend me. I cannot wait for my contract to be over. I am willing to pay for better customer service.

I had my Home phone Service disconnected on Dec 19,2011. Was sent a bill in the amount of $40.73 after my service was disconnected. Called AT&T and ask about a refund of my Security Deposit. But have not heard anything from them. This deposit dates back from many years. I believe they owe me a refund on my deposit. Still waiting to hear from them. No contact or correspondence received from them, since I ask about my refund....

Customer Service is a joke. The customer service call centers are only open from 8-5 Monday through Friday making it very difficult for those of us who work to deal with them. Feb 14 when I came home from work my phone was dead, dead, dead. When I was finally able to reach AT&T, I was told that I had my service moved to an outside company. Why would I be calling them shocked that my phone was disconnected if I had changed service? I did not authorize my phone service to be changed. Within twelve hours AT&T had given out my phone number that I have had for ten years. It has been been seven business days and I am no closer to solving the problem than when I started. Please join me in calling 904-220-0134 to annoy the people who have my number so much that they beg AT&T to give them a different number. Thanks

Finally an "Old School" tech that cares!! I have had an ongoing issue with my DSL servic. Numberous hrs on the phone with support which is less than pleasant and failed to resolve the problem. Finally a tech with many years of experience took the time and EXTRA EFFORT! to get to the bottom of the problem. Billy and Josh techs found the problem and it turned out to be a simple wiring fault in the line. Billy followed up for a week calling me every day checking on the service and checking the line! WAY TO GO BILLY! He even called while he was on vacation to verify that Josh had been out and confirmed that the line was indeed working! THANKS SO VERY MUCH GUYS!!! If ATT and other Corps would encourage and have more employees that followed up like Billy this country would be far better off!

I've returned my u-verse modem equipment, yes it was late, but still returned. They still kept sending my late fee letters for UN-returned equipment. I at least received 4-5 letters, I've also made 5 phone calls and they never, never read their notes. Customer service is lazy, they kept telling me they will notate it and either call back or it's been resolved just to get me off the phone. I finally caught on and told the last person to read her notes! I asked to speak to the supervisor or manager and apparently their lines were all busy and they stated they'll call me back. I'm still waiting! I've called collections and gave them my UPS information and stated they will forward a letter to ATT and again to call collections back. What a waste of my time! All they care about is money and not customer service!

for months i have been consistently charged for texting my 81 year old mother and i haven't done. the reps have always been very good about taking the extra charges off, since i should not be responsible for this type of abuse perpetrated on our own phones which are supposedly supposed to be private. then comes along levon and jennifer prioleau. i spent a good part of a half an hour fighting and arguing with them because they both refused to credit the pittance amount that was charged on my account. i have been told in the past that i cannot block texting, yet they were both forcing me to pay these charges even going so far as to tell me that some drunk text from an obvious young person i didn't know was because i gave my phone number out. to a drunk person at some bar when i was at work. my question is, why are these two people working for at&t? i will still not pay the $5.40 incurred for services i had nothing to do with. and the only thing in the end was myself yelling at these two for such incredible stupidity on both these women's parts. amazing, but when a customer becomes extremely irrate, it's usually because the customer is right. these two need to get a clue.

i, HAVE HAD AT&T AND ITS PRIOR AFFILATES (BELL SOUTH AND SOUTH CENTRAL BELL ALL OF MY ADULT LIFE THAT BEING FROM 1956-2012 THAT BEING 56 YEARS. I, HAVE ALWAYS THOUGHERLY ENJOYED YOUR SERVIVE WHICH HAS ALL BEEN IN THE HUNTSVILLE, ALABAMA AREA. I, WOULD GIVE YOUR SERVICE AN A+.

Still waiting for AT&T to return my deposit for voluntarily cancelling my contract on my behalf. Was told the deposit was sent out 2 weeks ago, and yet still no deposit in my mailbox. I will be taking this matter to small claims. Worst phone provider I have ever encountered. Be-Aware Stay AWAY!!!

AT&T customer service sucks. I WAS LIED TO. I'm under some hard times with both of us losing are jobs. So I called to see what I can do to keep my numbers. I've had the same cell phone numbers since 1993 and didn't want to lose them. I was told I can put them on pay as you go. That was great so I did. Well in less then 30 days they sold my numbers to other people. I found out by going to put money on one of the phones. Now I've sent days and hours on the phone with AT&T trying get my number back that they never should of sold. I just can't understand how they can do this to customers. VERY SAD THAT THEY TREAT US LIKE ANIMALS AND DON'T CARE.

I would like to make a formal complaint about your Wilkes_Barre, Pa. store. I have never been treated so badly in my life! I have worked with the public for sver 30 years!! I feal I was misinformed when I purchased my Iphone. I visited the store three times before I purchased it. NEVER was I told that if there was a problem I would have to go to an Apple store to get it replaced. The closest is 1 1/2 hrs. away. But I was persuaded to buy the insurance!!!!! I went out of the store spending about $400.00 or more! I have had AT&T phone survice for a very long time. My Iphine stopped working on saturday 2/18/12. I do not hear anything only if it is on speaker phone. My phone is 4 months old. I am leaving for Alaska on tuesday 2/21/2012; therefore, I NEED MY PHONE ! There was a young man Jack ( I think) who was very nice. Then there is the problem of Margaarette ( probably not her name, but close). First she comes over takes the phone from Jack and askes if there is water damage. I said, How can you tell? Without looking at me she condecendingly says- we can tell. There was nothing that I did to the phone. Jack said it wasn't working. He telles me about sending for one. I said you don't understand, I am leaving for Alaska on tuesday, I need my phone. I said get me someone who can help. He goes to the manager- says thats all we can do. I again say I need my phone I'm leaving on tuesday for Alaska I need my phone! I was not yelling but I was upset! The manager comes and says the same thing, I say the same thing about going away and that I need my phone. Margreet(spelled wrong) says you said that all ready! I pointed to her (4 feet away) you didn't tell me this before. She said she did - NO SHE DID NOT !!! I would have remembered about going to an apple store and the closest is 1 1/2 hrs away. The manager told me I could purchase another phone!!! I am not spending more money on a phone. The manager said maybe they could send me one by tuesday. It was sat. nite. Margrete when I pointed my finger said "don't point your finger at me and you can be quite or I will call the POLICE!!!!! NEVER in my life have I been treated this way! My next call is going to be to the better business brueau. There is not reason for treatment like this!!!!! I am 56 years old never returned anything to at&t . They ( except Jack) were rude, condesending , not nice . But Margrete said she was nice to me when she sold the phone to me . Of course! She got 400.00 from me!!!! You need to teach your employes how to treat people!! Not once did anyone say "I'm sorry that the product did hold up". Those two people are a disgrace to customer service!!!