AT&T Corporate Office & Headquarters

I recently changed service to AT&T. This has been a big mistake. AT&T has made false representations concerning services to be provided and the cost of such services. As other customers have experienced, a customer spends hours on the telephone either trying to obtain service or have something corrected by AT&T which does not occur. It appears that AT&T is incapable of providing the services contracted for by the customer. Everyone who has experienced the problems with AT&T should contact the Attorney General's Office, Consumer Fraud Division in their state, because the fraud and misrepresentation by AT&T is more than just annoying or aggravating, their conduct may very well constitute fraud, misrepresentation, and a violation of the Consumer Protection Act. I will terminate service with AT&T, because there has never really been any service provided.

I totally agree with every comment on here AT&T makes me sick. They are all about making money at the customers expense whether the service works or not. They dont care for the customers no more then they do their own employees (bargained union employees) we are treated like crap, from attendance to the number of account numbers (Bans#)touched to how many calls we make and how long we are on those calls. Customers are lied to and because we have only so much time to talk to a customer you are in a round about way blown off...The working conditions are in humane and really against the law but AT&T got their butts covered it ever taken to court regarding what goes on in the work place.......We are treated like slaves.....and disrespected the only thing they havent started doing is whipping us like animals......

One star because there isn't an option for negative stars. I’ve been about two and a half hours just trying to get through to AT&T’s customer service over an issue with my bill. During that entire time I was inundated with them trying to sell me more of their products or services. Why would I want to do that if I can’t get them to do what they’re supposed to be doing with their products and services I already have? They continually told me how important my business was to them, but it seemed to me their actions were saying they were only interested in me if I gave them even more of my money than they’re already taking. The employee, as usual, was extremely professional, courteous, and helpful once I was able to reach a “live” person. I’d love to tell the upper echelon at AT&T: CONGRATULATIONS; YOU’VE SUCCEEDED IN TAKING ONE OF THE MOST UPSTANDING COMPANIES THAT WAS EASY TO DO BUSINESS WITH AND TURNED IT INTO ONE THAT I MUST CONTINUALLY MONITOR TO ASSURE I’M NOT GETTING USED AND ABUSED BY THEM AND YOU'VE MADE IT ALL BUT IMPOSSIBLE TO GET IN TOUCH WITH CUSTOMER SERVICE WHEN I DO FIND YOU EXCEEDING THE LIMIT!!!

I was a true believer in AT&T Customer Service until a few minutes ago when AT&T Corporate offices blocked my call to their offices. I was trying to reach their legal department to find out how to subpoena my phone records for court. The Customer Service Department could not answer all of my questions. I am really surprised and upset with them for this truly unprofessional act. I expect an apology. If you are unable to field calls from your customers at your corporate headquarters then you truly have a corporate wide Customer Service operations problem Before today I have bragged every time I called to their staff how incredible their staff and attitude was. Just as efficient and friendly as thy could be. Beat the pants of Verizon. But this incident will certainly make me think, I make my consumer choices with my computer, my wallet and my mouth!

I purchased the IPad on the day it launched, well over the weekend it had bad ratings, so on Monday I went back to AT&T Corp. store to return it. I made the mistake of paying cash, and they can only return it the way you paid it. It is now Friday and I still can not return the product. This is the most crazies mess I have every heard. I have 5 phones and another Ipad with AT&T, as soon as I retuned this Ipad, Im getting my services off. AT&T has the worse customer service I have ever experience.

AT&T sold me a smartphone with a manadatory data plan. They sold me an unlimited plan data for an extra $30 per month. They have now started to reduce the quality/speed of my service after 3gig usage. That is not fair. They should not be allowed to penalize customers because they do not have the band width to honor the service that they sold. Subsequently, they are affecting the usefulness and effectiveness of the device they also sold me. This is unfair at best and illegal at worst. I am reporting this issue to the BBB, TX Secretary of State, and anyone else who will listen. This issue should be addressed by someone immediately. They are cheating their customers.

AT&T SUCKS BIG TIME. I NEVER HAD ANY PROBLEMS WITH THIS SO-CALLED COMMUNITY SERVING COMPANY (WHAT A JOKE) UNTIL I MOVED TO ANOTHER ADDRESS. REPS ARE A BUNCH OF INCOMPETENT IDIOTS & TO TOP IT OFF I ENDED TALKING TO A WOMAN, CORINNE FROM THE CARIBBEAN (OUTSOURCED JOB) WHO DOES NOT HAVE AN IDEA OF WHAT SHE HAS TO DO. SHE CAN ONLY SAY: I AM SO SORRY, LET ME TRANSFER YOU TO SOMEONE WHO CAN HELP YOU". NOT ONLY DOES AT&T OUTSOURCES JOBS, LEAVING AMERICAN PEOPLE WITHOUT ANY, BUT THEY HIRE IDIOTS. AND I UNDERSTAND AT&T, IT'S ALL ABOUT MONEY & MAKING MONEY FOR THE STOCKHOLDERS.

I started service in November 2011..phone and internet,,paying about 80.00 a month..in janurary they called me and tole me i could upgrade my internet to internet pro for an extr 5.00 a month,,,and would continue to stay on the promo i was on untill nov 2012. Well big mistake...since janurary,,,my bill has gone up to be over 140.00 a month whereas it should only be around 85.00 a month..I have called every month since then and they garanteed me that they had it back on the promo and thte overccharges would be taken off...NOT..in march they charged me for janurarys and feburarys and marches overcharges...now i have lost other items due to not having the money in the bank to pay them..my cell phone..my mentally retarded daughters learning site on internet..i also use the extra money for food..whichim now low on. i am so disgusted with att right now. I am now looking for a new service to use for internet and phone service,, its a shame when a good customer who pays their bill on time and in full,,cant get anything done...talking to 50 ppl and spending countless hours on the line with them. Shame on you att..

AT&T you dont even deserve that one star (but i had no choice but to give you one *retches*) I have had enough of your bullshit I'd love to see one day when you become desperate for new customers like T-Mobile now, then go out of business much faster than they probably will... You are pathetic . . . YOu guys caused me more than enough problems and minutes on the phone talking to your p.o.s. reps', and them not being able to help me with my services/problems Go to hell you greedy pigs! $___$

I've been a Baby Bell and then AT&T customer for eons. My wireless account (with 4 additional phones)has been up and running for 10 years. Late at night, lately, I've been getting calls from a business who makes collect calls from prisons and jails at $15 a pop. I know no one in jail. Called AT&T to block the call and I'm told the charge is $5.00 per month to block it. This is a legit business, so the Do Not Call Registry does not work. The only other option is to change my number. So, goodby AT&T and onto Verizon who will block calls at no charge. PS, this will cost AT&T about 3500 per year in lost revenue. This is the only way to get big business' attention...take your business elsewhere and tell them why!

THIS COMPANY IS DISHONEST AND THEY MUST ADVERTISE FOR MORONS WHEN THEY HIRE. WHAT A DISGRACE! HAD ATT PHONE LINE BUNDLED WITH INTERNET SERVICE. A VERY YOUNG AND COCKY IDIOT CAME TO MY HOUSE TO INSTALL IT...NOW HAVE TWO NICE BIG HOLES IN THE FRONT OF MY HOUSE. LOOKS LOVELY ON THE WHITE STUCCO.BEFORE HE WAS LEAVING HE DECIDED ON HIS WAY OUT) TO CHECK THE PHONE ... NO DIAL TONE. AFTER ANOTHER HOUR OF HIS PHONE CALLS, I GOT A TEMPORARY NUMBER FROM UVERSE. I WAS SUPPOSED TO GET MY ORIGINAL PHONE NUMBER. THEY SAID IT WOULD BE DONE BY END OF DAY. THAT TURNED INTO MONDAY AND TUESDAY AND WEDNESDAY, STILL NO TRANSFER OF NUMBER, AND NO VOICE MAIL EITHER. I DECIDED I HATED THE WAY THEY TREAT THEIR C USTOMERS AND SIGNED UP WITH COMCAST TO PROVIDE THE SERVICE. THE DAY BEFORE THAT INSTALLATION WAS SUPPOSED TO TAKE PLACE COMCAST CALLED TO SAY THAT U-VERSE PLACED A LOCK ON MY NUMBER AND WILL NOT RELEASE IT. I THOUGHT BY LAW THEY CANNOT DO THAT AND THE NUMBER WAS OURS TO BRING WITH US. AFTER HOURS ON THE PHONE,ANOTHER IDIOT SAID HE WOULD PUT THROUGH THE ORDER TO RELEASE THE NUMBER. IT IS TWO WEEKS TODAY AND STILL NOTHING. THIS COMPANY IS A SHAM AND WHOEVER THE CEO IS, HE'S DOING A BANG-UP JOB. I'M GOING OVER TO COMCAST AND IF PHONE ISN'T RELEASED, I'LL GET A NEW NUMBER AND SCREW THEM. IF YOU'RE READING THIS BE SMARTER THAN I WAS AND GO TO ANY OTHER COMPANY FOR SXRVICE.MY HUSBAND HAS JUST ORDERED SERVICE FOR HIS COMPANY WITH ANOTHER PROVIDER.

AT&T has been the worst provider I have ever had. Every month they add new fees. I am constantly told one price for internet service and then charged the full price as well as $165 fees for someone to come out and fix my internet service because the internet was not working. I was told there was no charge since the internet not working was AT&T's fault.I have $48 charge for internet sservice that is supposed to be only $25. I have been charged $36 for an activation charge when I wasnt told there was one. I have also been charged $16 to have the U-verse service even though they have already charged me an incorrect charge of $48 for the U-verse. This is literally the worst provider for internet service. I highly recommend never to go with AT&T as a provider for any type of service because all they will do is charge incorrect fees and never take the fees off.

My house was robbed last month, this month i got charged for an att phone and insurance! i called customer service and explained i needed to get an investigation going to find out who charged my acct, i was told i would need to fax in my bank statement, couldnt email the info !, 4 days later i recieve a call and am told that they are going above and beyond to investigate this but they dont really have to??? this was Buisiness Recievables, but they said they only have limitd access and she'll check "with some people she knows" what the hell does that mean ? so i tried customer service one more time got the run around again, plus i was pretty pissed by then, so i go to the ATT website i click on corporate offices , call that 800 number and a very confused sales lady that has no idea where corporate is. so i google i found this place got the number to corporate spoke with a very nice lady and she started a case for me right then and there, but i had to call the CORPORATE OFFICE TO GET IT DONE ATT SUCKS

Last Tuesday afternoon, March 6th, my land-line phone went out-of-service with AT&T - stating there is "NO LINE". I called the repair number, navigated my way through the automated process for reporting a problem, and at the conclusion of this I was advised that my phone "may" be restored by 7 p.m., Saturday, March 10th. I thought I had heard this incorrectly; however, there was no option to speak with a representative, so I had to call back and by pressing "0" at least ten times, I was placed in a queue to speak with a representative. I waited approximately 25-minutes before one came on the line. He advised me that he had no information whatsoever as to why the line was not working and that it would probably be Saturday before it could be fixed. I logged on to my AT&T account on-line to review the status, it states, “Undergoing Testing”. Just how long to do they have to test a line before human intervention is required? I will ensure to “make every opportunity’ to let my family and friends know how utterly pathetic the customer support service is from AT&T. I changed my internet service away from AT&T several months ago because of the continual interruption in service and I just changed all of my remaining services away from AT&T. Not only am I saving money, perhaps, their competitor will provide good customer service and technical support which is something AT&T knows nothing about. Absolutely the worst service I have ever experienced, on all levels.

att sucks. thats a very kind way to describe it. i had there internet service for a year and the first few months went well then 6 months in i was charged for going over my usage. ???? i didnt have a limit and i wasnt using it any more than before they just added something on to my bill. also almost every month i was charged triple what i was suppose to pay and spent anywhere from 30 minutes to over an hour on the phone just to be called a liar by multiple people. today 3/8/12 i received a bill for $45 when i cancelled my account at the first of january. please, please do not go with att, i would recommend charter if it is available because there customer service is great and i was in touch with someone within a minute of calling and i wasnt transfered to everyone and there brother just to get help.

We where loyal customers for over 20yrs. from Bellsouth to Att. When we moved to a new area 2 yrs. ago, we where unable to get high speed that the company I worked for required and had to move our service to another vendor. When we left ATT we paid our accont in full and asked for our service to be removed including our e-mail accounts. We where told by customer service it would be taken care of. Last week, I received a phone call from a friend stating that they wanted me to stop forwarding the e-mails which contained very disturbing material, from sex queens to viagra information with pictures of very nude individuals. I logged in to my att.com old account (which I thought was closed) to my frustration I found it was still active and I had over 8,000 e-mails, when I went into these accounts, I found that indeed they had forwarded to my entire customer base, plus friends and family. What angered me the most, they sent them to my 13yr. onld granddaughter.........I have been 2 days trying to get this resolved, I have been on the phone with over 15 agents, yesterday 3/6/12, tech.agent walked me through to put acount into inactive status, I did everything she told me and we thought it was resolved. Today I logged into account and I had 15emails and counting. I called corporate and a lady by name of Tracy listened to my complaint and then transferred me to another department, Jim knew nothing about how to correct so he gave me 2#'s888-351-1260 and 88-340-1270 which I have held now for over 10min. to talk to yet another person. If I have not resolved this issue by end of day, I will be contacting Channel 9 television station to exploit this issue to public. VERY FRUSTRATED WITH YOUR SYSTEM AND CUSTOMER SERVICE!!!!!!

Funny in order to rectify the suituation of some INCOMPETANT CUSTOMER SERVICE REP changing my Password I had to go through so many security questions. But of course NOW their system of assigning Passwords are different and I must (even though the site uses the word suggested) use numbers. I have had this account and Password for over 20 years and now some KID can "change it" without even consulting me! OF course Customer service is worth CRAP first it was almost 4 hours to attempt to straighten things out but of course since we "ended" close to the time Customer service closes we couldnt verify that things worked. after dinner I checked and as I suspected the account was still screw up. Back to the web site and the phone Number of 1-888-944-0447 and the stupid Voice Prompts always took me to a UVERSE rep. I lost count how many times I explained to the gentleman that I was a DSL customer and could he please transfer me. WHen he did I was transfered right back to the voice prompts and then kicked out of the system. The second time I called I was on hold for over 20 minutes and again got UVERSE. The rep does not seem to understand "PLEASE I wish to talk to a supervisor" But at least this time when he transfered me He did head my suggestion to Please stay on the line until I speak to a human. THis woman was decent and a supervisor. I think the basic training for AT & T must show them 1,000 ways to say I'm sorry because that is all I ever hear. She fixed part of my problem and transfered me to another department who somewhat resolved my problem. but now it was over 2 1/2 hours on the phone !!! MY Problem is this : I want my old password back, I never authorized, allowed, requested the guy to change it, I was in fact never on the phone with the guy. And then I when I want to complain and straighten out my problem I get stuck with ansering all those security questions. Dont get me started on the crappy web site. has anyone else noticed that even though you "click" on individual you always end up in small business? "Clicking" on e-mail gives you a contact phone number which is absolutely useless. The reps dont understand when you want to file a complaint because they claim there is no complaint number. I guess when they say "thank you for being a AT & T customer " Should be changed to "Thank you for letting me screw around with your account and time, because I am incompetant and Love this job because I cant get in trouble for my mistakes." Privacy protection is completely ignored and should be addressed but contacting someone is more of a joke. Also the star rating here should be changed and there should be negative stars because honestly 1 star is one star to much for this company

Spent hours on the phone with tech support. Have had a router/wifi hub go out. I can't get enough audio out of the AT&T receiver to hear recorded shows. Wifi is week and did not work well with Apple products until I found the cure for the 2Wire DNS problem. At&T has built out too far from the central office, has two many pairs of wires crossed or over-subscribed their capacity. AT&T Tech personnel are helpless to fix my problem and keep giving increased services for free. Doesn't matter if the system is so unreliable!!!!

To whom it may concern: I am the kind of customer you want to have. I pay my bill on time and most of all I am loyal. In October of 2011 I was asked to switch to AT&T U-verse for better service. This was a BIG MISTAKE for me; it has become a monthly HEADACHE for me. From day one I have been lied to by your salespersons, customer support-persons, and support-managers. Every month my bill is wrong. I have to call you only to be put on hold, hung up on after long holds, and more lies. Each call is at less an hour, I DID NOT GET U-VERSE TO CALL YOU. How much is my time worth? Your system is broken; no one should have to call you each month to make you honor your word. I am putting this in writing to you, yes for myself and for all who will not take to the time to do so. My loyalty has been tested to its limits, and you have failed. Tested,

For the last year and a half, my bills are constantly wrong. I use just the internet service as where I live, there is no other provider. I recently upgraded to the fiberoptic from DSL. Again, billing wrong every month; then when I finally called last month, turns out the sales person lied to me. The service he told me would be $24.95 a month for a year is actually much higher. So, they supposedly lowered my service - wouldn't honor his lie - and now my bill has gone up again! I am currently on hold trying to reach them about it. I have been on hold for almost an hour! They have the worst customer service of ANY company I have ever dealt with!